Published by onAI. onAI also sells one of the products compared here. Findings about other products link to public sources so you can check them; statements about onAI are marked as stated by onAI.
Swisscom Swiss AI Assistant has sourced findings for 27 of 51 criteria, including 27 that a second agent cross-checked. "Sourced" findings passed publication validation: they are scoped, fresh and cite public resolved sources. "Agent cross-checked" findings also received a separate agent source pass, not necessarily a hands-on test. "Stated by onAI" marks the publisher's own statements about its product (evidence type vendor-statement), which cite no third-party source. Humans approve the rubric, templates and generator; they do not review every finding. No winner is declared. A missing sourced finding is not evidence that a capability is absent.
Judgment rule: List each available model by provider and plan, including reasoning, fast and multimodal variants. Record whether the user picks the model, the product routes automatically, or both. A provider counts only if at least one of its current models is selectable on the scoped plan.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
The current offer lists a selectable catalogue of four open-model families.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Automatic routing, per-chat selection persistence and a per-model image/audio/file matrix were not documented or tested.
providers Which model providers are available? [supported]: Named origins are OpenAI, Qwen, Mistral and Gemma. These are hosted open-model choices, not evidence of external provider API contracts. Sources: swisscom-assistant:swisscom-assistant:offer.
current_models Which current models are selectable on this plan? [supported]: FAQ names GPT OSS 120B, Qwen3.5 397B A17B, Mistral Small 4 119B and Gemma 4 31B as current choices. Sources: swisscom-assistant:swisscom-assistant:offer.
user_choice Can users pick the model per chat? [partial]: FAQ says the model can be chosen for the use case; per-chat switching behaviour was not observed. Sources: swisscom-assistant:swisscom-assistant:offer.
auto_routing Does the product route between models automatically, and is the chosen model shown? [unknown]: Does the product route between models automatically, and is the chosen model shown? Unknown. Automatic routing, per-chat selection persistence and a per-model image/audio/file matrix were not documented or tested.
Judgment rule: Measure the days from a provider's general release to availability in the product for the last three major releases from OpenAI, Anthropic and Google (and Mistral where offered). Use dated changelogs or observation. Record deprecation notice for retired models.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
MOD-03 Bring-your-own keys and provider contracts
Judgment rule: Record customer-held API keys, customer cloud accounts (Azure OpenAI, Bedrock, Vertex), and aggregator routes (OpenRouter, LiteLLM) as separate routes. Record what still works without a vendor-provided model, whether prices change with BYO, and documented restrictions. API-key support does not imply support for the customer's own Azure contract.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
MOD-04 Local and self-hosted models
Judgment rule: Record support for models running in the customer's environment (vLLM, Ollama, TGI or similar) and which features work with them: chat, RAG, tools, embeddings. Distinguish a documented, supported route from a generic endpoint that happens to work.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Swisscom operates open models in Switzerland.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant.
self_hosted_chat Can chat use a customer-hosted model? [unknown]: Can chat use a customer-hosted model? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant.
self_hosted_embeddings Can retrieval use customer-hosted embeddings? [unknown]: Can retrieval use customer-hosted embeddings? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant.
feature_parity Which features fail with self-hosted models? [unknown]: Which features fail with self-hosted models? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant.
Judgment rule: Record admin allow-lists per group, default models, restrictions on which models may see which data, and per-user rate or fair-use limits. Test one restriction with two users in different groups. Record limits as enforced stops, warnings or undocumented fair use.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Standard packages publish organisation-level monthly token allowances.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified.
model_allowlist_by_group Can admins limit models per group? [unknown]: Can admins limit models per group? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified.
data_bound_models Can admins restrict which models receive connector or knowledge content? [unknown]: Can admins restrict which models receive connector or knowledge content? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified.
default_model Can admins set the default model? [unknown]: Can admins set the default model? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified.
limit_behaviour What happens when a limit is reached? [unknown]: What happens when a limit is reached? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified.
Judgment rule: Record supported formats, size and count limits, scanned-PDF OCR, tables and spreadsheets, images inside documents, and whether a file is read in full or retrieved in chunks. Upload the shared fixture set (long German PDF, scanned contract, Excel with formulas, PowerPoint) and record failures.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
The factsheet lists document, image and audio analysis.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run.
formats Which formats are accepted? [partial]: Lists PDF, Word, Excel, CSV, JSON, TXT and audio files, plus image analysis. Exact extensions and codec limits are not enumerated. Sources: swisscom-assistant:swisscom-assistant:factsheet.
limits What size and count limits apply per file and chat? [unknown]: What size and count limits apply per file and chat? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run.
ocr Are scanned PDFs read? [unknown]: Are scanned PDFs read? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run.
spreadsheets Are Excel tables read with structure intact? [unknown]: Are Excel tables read with structure intact? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run.
full_vs_chunked Is the whole file used or only retrieved parts, and does the user see which? [unknown]: Is the whole file used or only retrieved parts, and does the user see which? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run.
Judgment rule: Record curated document collections that persist across chats, who can create and share them, size limits, and how they attach to assistants. Distinguish personal, group and organisation-wide scope.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Paid editions provide persistent document-backed personal assistants that can be shared.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Per-collection limits, shared-collection ownership and sharing-target controls need documentation or an authenticated tenant.
persistent_collections Can users keep document collections across chats? [supported]: Users upload documents to assistants and retain chat histories; assistant storage persists across use. Sources: swisscom-assistant:swisscom-assistant:offer.
assistant_binding Can collections be bound to an assistant? [supported]: Employees build assistants with specific uploaded documents as their information sources. Sources: swisscom-assistant:swisscom-assistant:offer.
Judgment rule: List each connector separately with plan, availability and setup owner: SharePoint, OneDrive, Outlook, Teams, Google Drive, Gmail, Confluence, Jira, Notion, Box, Salesforce, ServiceNow, file shares. Record whether the vendor or a third party (or the customer via MCP) provides it, and whether it needs admin consent. A connector listed on a roadmap or partner page is `announced`. An on-prem connector or gateway proves access to local data, not a self-hosted platform (DATA-02).
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
KNOW-04 Permission-aware retrieval
Judgment rule: Using two test users, verify that a restricted document in the fixture tenant is never cited or summarised for the user without access, including after a permission change. Record whether permissions are enforced at query time by the source system, mirrored into an index, or not enforced. Record the propagation delay of a revocation.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
KNOW-05 Freshness and sync model
Judgment rule: Record live (federated) search versus a copied index, sync interval, deletion propagation, and where the index is stored. Edit and delete one fixture document and record when answers change. A copied index adds storage location to DATA-01.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
KNOW-06 Grounding and retrieval quality
Judgment rule: Run the shared question set over the fixture corpus: factual lookups, cross-document questions, German document with an English question, a question with no answer in the corpus. Record citation presence, link accuracy, correct answers and refusals to invent. Disclose model, settings, attempt count and failures. Single runs support a case study, not a ranking.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
The basic-feature list advertises source references; citation accuracy was not tested.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour.
citations Are answers linked to specific sources? [partial]: Transparent source references are listed as a basic feature; passage granularity was not established. Sources: swisscom-assistant:swisscom-assistant:offer.
citation_accuracy Do the cited passages support the answer? [unknown]: Do the cited passages support the answer? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour.
cross_language Does a question in one language find documents in another? [unknown]: Does a question in one language find documents in another? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour.
no_answer_behaviour Does it say when the corpus has no answer? [unknown]: Does it say when the corpus has no answer? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour.
observed_accuracy How many of the question set were answered correctly? [unknown]: How many of the question set were answered correctly? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour.
Judgment rule: Record personal custom instructions, cross-chat memory, project or workspace context, and user controls to view, edit, delete or disable memory. Record whether admins can disable memory organisation-wide.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
Assistants and agents
AGT-01 Custom assistants
Judgment rule: Record creation of assistants with instructions, model, knowledge and tools; who can create; sharing scope; versioning; and an internal catalogue or directory. Build one HR policy assistant on the fixture and share it with one group. Prompt templates and a prompt library are recorded here.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Users create named assistants from documents and system instructions, with starter prompts and sharing.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested.
create_assistants Can users create assistants with instructions, knowledge and tools? [partial]: The guide describes a named assistant, description, system prompt and uploaded documents. External tool assignment is not specified. Sources: swisscom-assistant:swisscom-assistant:guide.
creator_permissions Can admins limit who creates them? [unknown]: Can admins limit who creates them? Unknown. Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested.
catalogue Is there an internal assistant directory? [unknown]: Is there an internal assistant directory? Unknown. Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested.
prompt_library Are shared prompt templates available? [partial]: Assistant conversation starters can store example prompts. An organisation-managed shared prompt library is unverified. Sources: swisscom-assistant:swisscom-assistant:guide.
Judgment rule: Record built-in tools, custom actions (OpenAPI), MCP client support (local and remote servers), authentication model per tool (shared service account or per-user OAuth), and admin approval of tools. Verify one external-tool call and its access boundary.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Standard editions include Web Fetch, with published request allowances.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented.
builtin_tools Which tools are built in? [supported]: Processing web content via Web Fetch is included: 500 requests/month Essential, 2,000 Professional and 5,000 Premium; Custom is tailored. Sources: swisscom-assistant:swisscom-assistant:factsheet.
custom_actions Can admins add API actions? [unknown]: Can admins add API actions? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented.
mcp_client Can it use remote MCP servers, and with what admin control? [unknown]: Can it use remote MCP servers, and with what admin control? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented.
tool_auth Do tools act as the user or as a shared account? [unknown]: Do tools act as the user or as a shared account? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented.
tool_approval Can admins approve or block tools, and can users confirm actions before they run? [unknown]: Can admins approve or block tools, and can users confirm actions before they run? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented.
Judgment rule: Record web search on/off control per organisation and group, search provider, citation of web sources, deep or multi-step research, and whether queries leave the residency boundary. Admins of regulated companies often need web search off.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Web search is a paid Custom option; standard Web Fetch is a different feature.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine.
web_search Is web search available? [supported]: Factsheet explicitly marks Web Search unavailable in Essential/Professional/Premium and available for an additional charge in Custom. Sources: swisscom-assistant:swisscom-assistant:factsheet.
admin_toggle Can admins disable it per organisation or group? [unknown]: Can admins disable it per organisation or group? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine.
search_provider Which search provider handles queries, and where? [unknown]: Which search provider handles queries, and where? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine.
deep_research Is multi-step research with a report available? [unknown]: Is multi-step research with a report available? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine.
web_citations Are web sources cited? [unknown]: Are web sources cited? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine.
Judgment rule: Record no-code or low-code workflows, scheduled prompts, triggers from email, forms or business systems, and multi-step chains. Name where they run and who can build them. A shared prompt template is not a workflow.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Workflow automation is listed as a paid Custom option.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled.
workflow_builder Is there a workflow or chain builder? [partial]: Factsheet marks workflow automation unavailable on standard editions and chargeable in Custom. A customer-configurable builder is not described. Sources: swisscom-assistant:swisscom-assistant:factsheet.
scheduled_tasks Can prompts or assistants run on a schedule? [unknown]: Can prompts or assistants run on a schedule? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled.
event_triggers Can external events start a workflow? [unknown]: Can external events start a workflow? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled.
builder_audience Is building aimed at business users, IT or developers? [unknown]: Is building aimed at business users, IT or developers? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled.
Judgment rule: Record an agent mode that plans and carries out multi-step tasks with tools (browser, files, connectors), with visible steps, user confirmation of side effects and stop control. Run one fixture task (gather three documents, draft a summary, propose an email). Record interventions and what ran. A final claim of success is not proof.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
AI agents are listed as a paid Custom option.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established.
agent_mode Is there an agent mode for multi-step tasks? [partial]: Factsheet marks AI agents unavailable on standard editions and chargeable in Custom; task/tool scope is not specified. Sources: swisscom-assistant:swisscom-assistant:factsheet.
visible_steps Are steps and tool calls shown? [unknown]: Are steps and tool calls shown? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established.
side_effect_confirmation Must the user confirm actions with side effects? [unknown]: Must the user confirm actions with side effects? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established.
stop_control Can the user stop a running task? [unknown]: Can the user stop a running task? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established.
Judgment rule: Record a public API for chat, assistants and knowledge, SDKs, API authentication, rate limits and whether API use counts against the same governance (audit, budgets, model restrictions). Being an MCP client is different from exposing the product over MCP.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
Daily work
WORK-01 Clients and access points
Judgment rule: List web, desktop (Windows, macOS), iOS, Android, mobile browser and browser extension separately. For each, record login with company SSO, feature gaps against web, and MDM/Intune deployability. An installable app is different from a mobile website.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
A browser-accessed company chatbot with Swisscom Login is offered.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.
web Is a full web client available? [supported]: The offer links activation through My Swisscom Business and describes an online company chatbot; browser access is shown by the published workspace material. Sources: swisscom-assistant:swisscom-assistant:offer.
desktop_apps Windows and macOS apps? [unknown]: Windows and macOS apps? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.
mobile_apps iOS and Android apps with SSO? [unknown]: iOS and Android apps with SSO? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.
browser_extension Is there a browser extension or sidebar? [unknown]: Is there a browser extension or sidebar? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.
managed_deployment Can IT deploy and configure clients through MDM? [unknown]: Can IT deploy and configure clients through MDM? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.
client_feature_gaps Which features are missing on mobile? [unknown]: Which features are missing on mobile? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.
Judgment rule: Record presence inside Word, Excel, PowerPoint, Outlook and Teams (and Google Docs, Gmail), with what the assistant can do in each: read the open document, write into it, act on mail. Record extra licences and admin consent needed. A connector that searches Office files is KNOW-03, not WORK-02.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
WORK-03 Translation and writing
Judgment rule: Record document translation preserving layout, the translation engine (LLM or dedicated such as DeepL), glossaries, formality control, supported languages including Swiss German conventions (no ß), and rewriting/proofreading tools. Translate the shared German contract into French and Italian and record layout and glossary results.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Basic text translation and rewriting are advertised; de-CH/formality can be requested in assistant instructions.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established.
document_translation Can whole documents be translated with formatting kept? [unknown]: Can whole documents be translated with formatting kept? Unknown. Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established.
translation_engine Which engine translates? [partial]: Product describes AI text translation and rewriting using its LLM chatbot; no separate translation service is named. Sources: swisscom-assistant:swisscom-assistant:offer.
glossaries Are company glossaries supported? [unknown]: Are company glossaries supported? Unknown. Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established.
formality_and_variants Can formality and regional variants (de-CH) be set? [partial]: Guide shows assistant instructions for Swiss spelling, ss instead of ß and informal/formal address. This is prompt guidance, not an enforced locale control. Sources: swisscom-assistant:swisscom-assistant:guide.
writing_tools Are dedicated rewrite and proofreading tools available? [supported]: Translate, rewrite, summarise and create text are advertised across the basic service. Sources: swisscom-assistant:swisscom-assistant:offer.
Judgment rule: Record available image models, editing (inpainting, reference images), admin control and per-image cost visibility, and licence or usage terms for generated images.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
WORK-05 Voice and meetings
Judgment rule: Record dictation, read-aloud, live voice conversation, meeting transcription and summarisation, supported languages including Swiss German speech, and where audio is processed.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
The factsheet includes voice input and audio transcription in all paid editions.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested.
read_aloud Can answers be read aloud? [unknown]: Can answers be read aloud? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested.
voice_conversation Is a live voice mode available? [unknown]: Is a live voice mode available? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested.
swiss_german_speech Is Swiss German speech recognised? [unknown]: Is Swiss German speech recognised? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested.
Judgment rule: Record code execution for data analysis, charts, and generation of downloadable Word, Excel, PowerPoint and PDF files. Analyse the fixture Excel and request a PowerPoint summary. Record where code runs and whether files are editable.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
WORK-07 Sharing and team spaces
Judgment rule: Record chat sharing (link, user, group), shared projects or team spaces, channels or group chat with AI, and commenting. Test sharing a chat with a colleague in another group and record what the recipient sees, including knowledge they lack access to.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
WORK-08 Interface languages and accessibility
Judgment rule: Record UI languages, focusing on German, French, Italian and English, with translation quality observed (complete, partial, machine-translated). Record response language handling and WCAG conformance statements.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
Administration and governance
ADM-01 Single sign-on and authentication
Judgment rule: Record SAML, OIDC, Microsoft Entra ID, Google, LDAP, MFA enforcement, conditional-access compatibility, domain verification and plan restrictions. Test one SSO login on a trial where possible.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Swisscom Login is required; enterprise SSO is a paid Custom option.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented.
sso_plan Which plan includes SSO? [supported]: Factsheet explicitly marks SSO unavailable on standard paid editions and chargeable in Custom. Sources: swisscom-assistant:swisscom-assistant:factsheet.
mfa Can MFA be enforced? [unknown]: Can MFA be enforced? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented.
conditional_access Do Entra conditional-access policies apply? [unknown]: Do Entra conditional-access policies apply? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented.
domain_capture Can the company claim its email domain? [unknown]: Can the company claim its email domain? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented.
Judgment rule: Record SCIM, just-in-time provisioning, group sync from the identity provider, deprovisioning effects (chats, assistants, knowledge ownership transfer) and licence assignment. Deprovision a test user and record what happens to their content.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
ADM-03 Roles, groups and feature permissions
Judgment rule: Record admin roles, delegated admins, groups, per-feature permissions (web search, image generation, connectors, file upload, agents), separation of subsidiaries or departments, and enforcement. Test one disabled feature for one group.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
ADM-04 Usage and adoption analytics
Judgment rule: Record dashboards for active users, usage by feature, model, group and assistant, export, and privacy controls (aggregation, pseudonymisation, works-council-friendly settings). Distinguish aggregate adoption metrics from per-person monitoring.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
ADM-05 Spend controls and cost allocation
Judgment rule: Record cost visibility per user, group and cost centre, budgets and their behaviour (alert, block, downgrade model), pooled credits, and chargeback exports. Test a small budget on a trial where possible. Distinguish billed amounts, estimates and unavailable amounts.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
ADM-06 Audit logs and compliance export
Judgment rule: Record which events are logged (logins, admin changes, prompts, responses, file access, connector queries), retention, export or SIEM streaming, and eDiscovery/legal hold. Use the word audit only with a defined retention and integrity model.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
ADM-07 Data loss prevention and personal data
Judgment rule: Record detection and handling of personal and confidential data before it reaches a model: redaction, masking, blocking, warning. Record integration with Purview, Netskope or similar, and whether filtering runs locally or at a third party. Send a fixture prompt with a Swiss AHV number and IBAN and record the outcome.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
ADM-08 AI policy and guardrails
Judgment rule: Record organisation-wide system instructions, acceptable-use notices and acknowledgement, content filters, topic restrictions, AI-output labelling, and admin visibility of policy violations. Separate enforced policy from instructions the model is expected to follow.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Custom guardrails are marketed; trial users accept vendor usage terms at login.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability.
org_instructions Can admins set organisation-wide instructions? [unknown]: Can admins set organisation-wide instructions? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability.
usage_notice Can users be required to accept a usage policy? [partial]: Free Trial B.3 states user usage terms are displayed at login and accepted by use. A customer-authored policy/explicit acknowledgement control is not specified. Sources: swisscom-assistant:swisscom-assistant:trial-terms.
content_filters Are content filters configurable? [unknown]: Are content filters configurable? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability.
violation_reporting Are policy hits visible to admins? [unknown]: Are policy hits visible to admins? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability.
Judgment rule: Record country or region separately for chat storage, files and indexes, model inference, backups, logs and telemetry, and support access. Name the cloud provider. Record whether residency is default, a paid option or plan-dependent. "EU data boundary" programmes are recorded with their documented exceptions.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Swisscom describes Swiss storage and inference; trial Web Fetch may send URLs to an EU third party.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Backups, logs/telemetry breakdown, index placement, full staff-access geography and paid/Custom Web Fetch exception terms are not established. Blanket Swiss-only wording needs the trial Web Fetch qualification.
storage_region Where are chats, files and indexes stored? [partial]: Trial terms C.8 locate Swiss AI Platform and related login/chat/usage databases at Swisscom data centres in Switzerland. Paid offer also claims all customer data stored in Switzerland; file/index topology is unspecified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms.
inference_region Where do model calls run, per provider? [supported]: Swiss AI Platform processing is exclusively in Swisscom Swiss data centres under trial C.8; current paid offer claims Swiss storage and processing. These are hosted open models, not calls to their originating providers. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer.
backups_logs_region Where are backups, logs and telemetry? [unknown]: Where are backups, logs and telemetry? Unknown. Backups, logs/telemetry breakdown, index placement, full staff-access geography and paid/Custom Web Fetch exception terms are not established. Blanket Swiss-only wording needs the trial Web Fetch qualification.
support_access_region From where can vendor staff access data? [partial]: Factsheet advertises support directly from Switzerland. This does not establish every staff access location or privileged-support boundary. Sources: swisscom-assistant:swisscom-assistant:factsheet.
residency_plan Which plan or option provides residency? [partial]: Swiss hosting is advertised for all editions. Free Trial C.8 explicitly permits Web Fetch to transmit referenced URLs to an unnamed external EU provider. Custom search data flows were not documented. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms.
Judgment rule: Record multi-tenant SaaS, dedicated single-tenant instance, deployment in the customer's cloud account, on-premise and air-gapped as separate options with plan and availability. Record which features are missing in each mode, who operates it, and the documented seat or contract threshold for each mode, which can differ from the enterprise plan threshold (e.g. dedicated SaaS from 2,000 seats, own cloud from 5,000). A local-network connector or gateway that reaches on-prem data from a vendor-hosted platform is KNOW-03, not on-premise deployment.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
DATA-03 Training use and provider retention
Judgment rule: Record whether customer content trains vendor or provider models, by plan and default; zero-data-retention arrangements with model providers; abuse-monitoring retention and human review; and the model provider's terms that apply. A "no training" claim on a marketing page is `vendor-claimed` until the contract or DPA says so.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Trial terms prohibit training on submitted data; the paid offer repeats the no-training claim.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract.
provider_training Do model providers train on it under this product's contracts? [partial]: Trial C.8 uses publicly available unchanged open models on Swisscom infrastructure. Data training by external model providers is not described; paid page says no company-data model training. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer.
provider_retention How long do model providers keep prompts, including for abuse monitoring? [unknown]: How long do model providers keep prompts, including for abuse monitoring? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract.
zero_retention Is zero data retention available, and on which plan? [unknown]: Is zero data retention available, and on which plan? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract.
human_review Can provider staff review content? [unknown]: Can provider staff review content? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract.
Judgment rule: Record default retention for chats, files, indexes and logs; admin-configured retention; user deletion; deletion after contract end; and deletion confirmation.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Unconverted trial data is deleted three months after trial end.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination.
default_retention What is retained and for how long by default? [partial]: Trial C.9 retains assistants/chat histories for potential paid conversion and deletes all trial data if no purchase occurs within three months after trial end. Paid default chat/file/index/log retention is not specified. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer.
admin_retention Can admins set retention periods? [unknown]: Can admins set retention periods? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination.
user_deletion Can users delete their chats and files permanently? [unknown]: Can users delete their chats and files permanently? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination.
contract_end_deletion What is deleted at contract end, and when? [unknown]: What is deleted at contract end, and when? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination.
Judgment rule: Record the published sub-processor list with countries, change-notification rules, the vendor's and parent company's jurisdiction, transfer mechanisms (EU-US Data Privacy Framework, Swiss-US DPF, SCCs) and the vendor's documented position on foreign government access requests (e.g. US CLOUD Act). Record facts, not a legal assessment.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Trial contract identifies a Swiss provider and an unnamed EU Web Fetch processor.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion.
subprocessor_list Is a dated sub-processor list published? [unknown]: Is a dated sub-processor list published? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion.
subprocessor_countries Which countries do sub-processors operate in? [partial]: Trial C.8 permits an external EU third party for URL retrieval; its identity is not listed. Swiss AI Platform itself runs in Switzerland. Sources: swisscom-assistant:swisscom-assistant:trial-terms.
change_notification Are customers notified of sub-processor changes? [unknown]: Are customers notified of sub-processor changes? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion.
parent_jurisdiction Which jurisdiction governs the vendor and its parent? [partial]: Trial names Swisscom (Switzerland) Ltd as provider. The parent incorporation/ownership was not independently re-retrieved in this pass. Sources: swisscom-assistant:swisscom-assistant:trial-terms.
transfer_mechanism Which transfer mechanism applies to non-EU/CH processing? [unknown]: Which transfer mechanism applies to non-EU/CH processing? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion.
government_access_policy Is there a published government-access or transparency policy? [unknown]: Is there a published government-access or transparency policy? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion.
Judgment rule: Record DPA availability and form (click-through, negotiable), reference to Swiss revDSG and GDPR, governing law and court, EU AI Act documentation (provider or deployer role, transparency materials), and sector-specific materials (FINMA outsourcing, banking secrecy, public sector). No compliance verdict.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
DATA-07 Certifications and attestations
Judgment rule: Record each certificate or report separately: ISO 27001, 27017, 27018, 27701, 42001; SOC 2 Type I/II with period; BSI C5; TISAX; national schemes. Record issuer, scope (which product and entity), validity and access route. A cloud provider's certificate does not certify the product.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
DATA-08 Encryption and key control
Judgment rule: Record encryption at rest and in transit, customer-managed keys (BYOK/HYOK), key location, and private networking (private link, IP allow-lists, VPN).
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
DATA-09 Professional secrecy
Judgment rule: For professional secrecy holders (Berufsgeheimnisträger: lawyers, doctors, auditors, tax advisers) under § 203 StGB (DE) and Art. 321 StGB (CH), record whether the vendor signs a contractual secrecy undertaking or a § 203 agreement that binds its staff and its sub-processors; whether this comes as a dedicated offering or a paid add-on, and on which plan; who can access content in plain text (vendor staff, sub-processors, model providers); and the documentation provided. A DPA or a no-training clause alone is not a secrecy undertaking. Banking secrecy and FINMA outsourcing belong to DATA-06, not here. Record contract facts, not a legal assessment.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
Commercials and vendor
VEN-01 Pricing model and list prices
Judgment rule: Record pricing unit (per seat, per active user, usage-based, platform fee, hybrid), list prices per plan in original currency with date, included usage and credits, add-on prices (connectors, agents, image generation) and overage rates. Cite public prices or dated quotes. Per-seat versus usage is a fact, not a quality judgment.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Swisscom publishes monthly organisation packages in CHF excluding VAT.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Overage prices, model-specific token accounting and extra Custom feature rates are not published in accessible sources.
pricing_unit What is the pricing unit? [supported]: Flat monthly price per company package with user, storage and token caps; Custom is quoted. Sources: swisscom-assistant:swisscom-assistant:offer.
list_prices What are list prices per plan, with date and currency? [supported]: As retrieved 2026-10-21: Essential CHF 149/month up to 10 users; Professional CHF 399 up to 40; Premium CHF 799 up to 100, all excluding VAT. Custom has no public numerical price. Sources: swisscom-assistant:swisscom-assistant:offer.
add_ons Which features cost extra? [partial]: Custom Web Search, SSO, agents and workflows cost extra per matrix; rates are not public. Sources: swisscom-assistant:swisscom-assistant:factsheet.
overage What do usage beyond limits and premium models cost? [unknown]: What do usage beyond limits and premium models cost? Unknown. Overage prices, model-specific token accounting and extra Custom feature rates are not published in accessible sources.
Judgment rule: Price three workloads for 12 months: 200, 1,000 and 5,000 users with a disclosed light/regular/power usage mix, in CHF and EUR excluding VAT. Include licences, platform fees, add-ons, model usage and, for self-hosted options, a stated operating assumption. Separate fixed, variable, included and unknown costs. No invented discounts.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
ALM-14 shared cost assumptions v1.4, 2026-10-21. The 200, 1,000 and 5,000-seat scenarios require a Custom quote and cannot be priced from packages capped at 100 users.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.
cost_200 Year-one cost at 200 users? [unknown]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.
cost_1000 Year-one cost at 1,000 users? [unknown]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.
cost_5000 Year-one cost at 5,000 users? [unknown]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.
variable_share Which part depends on usage? [unknown]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.
Judgment rule: Distinguish free tier, self-serve trial, sales-led pilot, paid proof of concept and open-source self-install. Record card requirement, duration, seat limit, and which features (SSO, connectors, admin) the trial includes. Map which shared scenarios can be run without sales approval.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
A one-month business trial is self-activated by eligible My Swisscom Business administrators.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
No permanent business free tier, card requirement or complete SSO/connector/admin trial scope was established. No existing eligible business account was available, so fixtures were not run.
free_tier Is there a free tier for business use? [unknown]: Is there a free tier for business use? Unknown. No permanent business free tier, card requirement or complete SSO/connector/admin trial scope was established. No existing eligible business account was available, so fixtures were not run.
self_serve_trial Is a self-serve business trial available? [partial]: Offer provides one month free, up to 2 assistants/user and 10m tokens/company. Activation requires My Swisscom Business administrator rights and Swisscom Login. New noncustomers are directed to contact Swisscom. Sources: swisscom-assistant:swisscom-assistant:offer.
trial_scope Do trials include SSO, connectors and admin features? [partial]: Published trial includes assistant creation and company token allowance; SSO/connectors/admin entitlement and seat count are not specified. Sources: swisscom-assistant:swisscom-assistant:offer.
sales_gate Does meaningful evaluation require sales contact? [partial]: Existing eligible company administrators can activate online; people without a Swisscom customer account are directed to contact Swisscom. Custom evaluation requires scope clarification. Sources: swisscom-assistant:swisscom-assistant:offer.
Judgment rule: Record minimum seats or commitment, contract length, monthly versus annual billing, price-change rules, cancellation and downgrade terms, and invoicing in CHF/EUR. Classify pricing as transparent, partially specified, quote-only or unknown, naming the missing fields. Quote-only pricing is a disclosed constraint.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
There is no minimum contract duration; cancellation is 30 days to calendar-month end.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Annual-billing options, price-change policy, EUR invoices and complete Custom commitments are not documented in accessible sources.
minimum_commitment What seat or spend minimum applies? [supported]: Offer explicitly says no minimum contract duration; organisation package caps apply, with Custom terms separately quoted. Sources: swisscom-assistant:swisscom-assistant:offer.
contract_length What contract lengths are offered? [partial]: Monthly subscription/package prices; no minimum duration. Annual prepayment options are not specified. Sources: swisscom-assistant:swisscom-assistant:offer.
cancellation How can the contract be cancelled or reduced? [supported]: Cancel online with 30 days notice to month-end. Upgrades bill pro rata from upgrade day; downgrades only on the first day of a following month. Sources: swisscom-assistant:swisscom-assistant:offer.
Judgment rule: Record licence per component (client, server, connectors, hosted extensions) and revision. Distinguish OSI open source, source-available with restrictions (branding clauses, user caps), and closed. Repository visibility is not a licence classification. Licences change between releases: record the current terms, and never carry a fork's historical licence over to the upstream product or the reverse.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Free Trial terms grant a restricted service-use licence and reserve intellectual property.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Paid server/client/connector component licences and any distinct closed enterprise source edition are not published in retrieved documents.
licence_type Which licence applies to each component? [partial]: Trial B.1/B.6 gives non-exclusive non-transferable internal-business use and prohibits copying, modifying or distributing the chatbot. This is distinct from the open licences of underlying model weights. Sources: swisscom-assistant:swisscom-assistant:trial-terms.
branding_restrictions Do licence terms restrict branding or user counts? [partial]: Custom branding with name/logo/colours is included in paid basic features; trial bars copying or modifying the chatbot. Full paid component licence and seat restrictions remain unavailable. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms.
enterprise_features_closed Are enterprise features in a separate closed edition? [unknown]: Are enterprise features in a separate closed edition? Unknown. Paid server/client/connector component licences and any distinct closed enterprise source edition are not published in retrieved documents.
Judgment rule: Record admin export of chats, assistants, knowledge bases, prompts and audit logs, formats, export completeness, user self-export, and what survives contract end. Run an admin export on a trial. Exported chats alone do not make assistants and knowledge portable.
Swisscom Swiss AI Assistant
No public information foundSupport: not-published
We found no public information on this. A missing finding is not evidence that the product lacks the capability.
VEN-07 Support and service levels
Judgment rule: Record support channels, languages (German, French, Italian), hours and time zone, local or regional presence, documented response times, uptime SLA and credits, public status page and incident history. Popularity is not a reliability score.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Personal Swisscom support is included; trial terms disclaim availability guarantees.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located.
support_languages Is support available in German, French or Italian? [unknown]: Is support available in German, French or Italian? Unknown. Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located.
regional_presence Is there a DACH or Swiss entity, team or partner? [supported]: Factsheet identifies Swisscom (Switzerland) Ltd Enterprise Customers in Berne and support directly from Switzerland. Sources: swisscom-assistant:swisscom-assistant:factsheet.
uptime_sla Is there an uptime SLA with credits? [partial]: Free Trial B.4 explicitly provides no availability/accessibility guarantee. Paid uptime SLA and credits were not retrieved. Sources: swisscom-assistant:swisscom-assistant:trial-terms.
status_page Is there a public status page with history? [unknown]: Is there a public status page with history? Unknown. Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located.
Judgment rule: Record vendor-led onboarding, admin training, end-user training (live, e-learning, languages), use-case libraries, champion programmes, change-management materials and their cost. Distinguish included services from paid professional services and partner offerings.
Swisscom Swiss AI Assistant
Agent cross-checkedSupport: partial
Public videos and a setup guide support self-service assistant creation.
Availability: generally-available · Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified.
Limitations
Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme.
onboarding_service Is guided onboarding included? [unknown]: Is guided onboarding included? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme.
user_training Is end-user training offered, in which languages? [partial]: Offer links FAQ videos for starting a trial, building an assistant and custom prompts; the guide provides a German walkthrough. Formal training languages and inclusion are not specified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:guide.
use_case_library Are role-based use cases and templates provided? [supported]: Published HR, support, manuals, correspondence and sales examples plus example instructions provide use-case material. Sources: swisscom-assistant:swisscom-assistant:guide.
adoption_programme Is there a champion or adoption programme? [unknown]: Is there a champion or adoption programme? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme.
service_cost Which services cost extra? [unknown]: Which services cost extra? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme.
Lists document/audio/image features and marks web search, SSO, agents and workflow automation unavailable on standard editions and chargeable in Custom.
Page 2 hosted service; page 3 feature matrix and legend · vendor-claimed · Source date not stated · Retrieved 2026-10-21
