--- schema_version: 1 rubric_version: "1.1" kind: product canonical_url: "https://onaihq.com/compare/agents/products/swisscom-assistant/" data_url: "https://onaihq.com/compare/agents/products/swisscom-assistant/data.json" generated_at: 2026-10-27 last_checked_at: 2026-10-21 last_cross_checked_at: 2026-10-21 next_check_at: 2026-12-20 publisher: "onAI" --- # Swisscom Swiss AI Assistant: sourced findings > Published by onAI. onAI also sells one of the products compared here. Findings about other products link to public sources so you can check them; statements about onAI are marked as stated by onAI. Swisscom Swiss AI Assistant has sourced findings for 27 of 51 criteria, including 27 that a second agent cross-checked. "Sourced" findings passed publication validation: they are scoped, fresh and cite public resolved sources. "Agent cross-checked" findings also received a separate agent source pass, not necessarily a hands-on test. "Stated by onAI" marks the publisher's own statements about its product (evidence type vendor-statement), which cite no third-party source. Humans approve the rubric, templates and generator; they do not review every finding. It does not declare a winner. A missing sourced finding is not evidence that a capability is absent. - Swisscom Swiss AI Assistant source checks: 2026-10-21. - Canonical HTML: https://onaihq.com/compare/agents/products/swisscom-assistant/ - Machine-readable JSON: https://onaihq.com/compare/agents/products/swisscom-assistant/data.json - Methodology: https://onaihq.com/compare/agents/methodology/ ## Models ### MOD-01: Model catalogue and providers Judgment rule: List each available model by provider and plan, including reasoning, fast and multimodal variants. Record whether the user picks the model, the product routes automatically, or both. A provider counts only if at least one of its current models is selectable on the scoped plan. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial The current offer lists a selectable catalogue of four open-model families. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Automatic routing, per-chat selection persistence and a per-model image/audio/file matrix were not documented or tested. - providers — Which model providers are available? [supported]: Named origins are OpenAI, Qwen, Mistral and Gemma. These are hosted open-model choices, not evidence of external provider API contracts. Sources: swisscom-assistant:swisscom-assistant:offer. - current_models — Which current models are selectable on this plan? [supported]: FAQ names GPT OSS 120B, Qwen3.5 397B A17B, Mistral Small 4 119B and Gemma 4 31B as current choices. Sources: swisscom-assistant:swisscom-assistant:offer. - user_choice — Can users pick the model per chat? [partial]: FAQ says the model can be chosen for the use case; per-chat switching behaviour was not observed. Sources: swisscom-assistant:swisscom-assistant:offer. - auto_routing — Does the product route between models automatically, and is the chosen model shown? [unknown]: Does the product route between models automatically, and is the chosen model shown? Unknown. Automatic routing, per-chat selection persistence and a per-model image/audio/file matrix were not documented or tested. - multimodal_input — Which models accept images, audio or files? [partial]: FAQ calls Qwen3.5 multimodal; factsheet includes image analysis and audio transcription across editions. Exact per-model input routing is not documented. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet ### MOD-02: Model freshness Judgment rule: Measure the days from a provider's general release to availability in the product for the last three major releases from OpenAI, Anthropic and Google (and Mistral where offered). Use dated changelogs or observation. Record deprecation notice for retired models. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### MOD-03: Bring-your-own keys and provider contracts Judgment rule: Record customer-held API keys, customer cloud accounts (Azure OpenAI, Bedrock, Vertex), and aggregator routes (OpenRouter, LiteLLM) as separate routes. Record what still works without a vendor-provided model, whether prices change with BYO, and documented restrictions. API-key support does not imply support for the customer's own Azure contract. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### MOD-04: Local and self-hosted models Judgment rule: Record support for models running in the customer's environment (vLLM, Ollama, TGI or similar) and which features work with them: chat, RAG, tools, embeddings. Distinguish a documented, supported route from a generic endpoint that happens to work. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Swisscom operates open models in Switzerland. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant. - self_hosted_chat — Can chat use a customer-hosted model? [unknown]: Can chat use a customer-hosted model? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant. - self_hosted_embeddings — Can retrieval use customer-hosted embeddings? [unknown]: Can retrieval use customer-hosted embeddings? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant. - feature_parity — Which features fail with self-hosted models? [unknown]: Which features fail with self-hosted models? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant. - vendor_hosted_open_models — Does the vendor host open-weight models in EU/CH? [supported]: The current model FAQ and launch announcement describe open models on Swisscom Swiss AI Platform with processing in its Swiss data centres. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:announcement. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:announcement ### MOD-05: Model control and usage limits Judgment rule: Record admin allow-lists per group, default models, restrictions on which models may see which data, and per-user rate or fair-use limits. Test one restriction with two users in different groups. Record limits as enforced stops, warnings or undocumented fair use. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Standard packages publish organisation-level monthly token allowances. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified. - model_allowlist_by_group — Can admins limit models per group? [unknown]: Can admins limit models per group? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified. - data_bound_models — Can admins restrict which models receive connector or knowledge content? [unknown]: Can admins restrict which models receive connector or knowledge content? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified. - default_model — Can admins set the default model? [unknown]: Can admins set the default model? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified. - user_limits — What per-user message or token limits apply, and are they published? [partial]: Essential 20m, Professional 75m and Premium 200m tokens/month per company. These are pooled company allowances, not documented per-user caps. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - limit_behaviour — What happens when a limit is reached? [unknown]: What happens when a limit is reached? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet ## Company knowledge ### KNOW-01: Files in chat Judgment rule: Record supported formats, size and count limits, scanned-PDF OCR, tables and spreadsheets, images inside documents, and whether a file is read in full or retrieved in chunks. Upload the shared fixture set (long German PDF, scanned contract, Excel with formulas, PowerPoint) and record failures. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial The factsheet lists document, image and audio analysis. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run. - formats — Which formats are accepted? [partial]: Lists PDF, Word, Excel, CSV, JSON, TXT and audio files, plus image analysis. Exact extensions and codec limits are not enumerated. Sources: swisscom-assistant:swisscom-assistant:factsheet. - limits — What size and count limits apply per file and chat? [unknown]: What size and count limits apply per file and chat? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run. - ocr — Are scanned PDFs read? [unknown]: Are scanned PDFs read? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run. - spreadsheets — Are Excel tables read with structure intact? [unknown]: Are Excel tables read with structure intact? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run. - full_vs_chunked — Is the whole file used or only retrieved parts, and does the user see which? [unknown]: Is the whole file used or only retrieved parts, and does the user see which? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:factsheet ### KNOW-02: Knowledge bases and shared collections Judgment rule: Record curated document collections that persist across chats, who can create and share them, size limits, and how they attach to assistants. Distinguish personal, group and organisation-wide scope. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Paid editions provide persistent document-backed personal assistants that can be shared. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Per-collection limits, shared-collection ownership and sharing-target controls need documentation or an authenticated tenant. - persistent_collections — Can users keep document collections across chats? [supported]: Users upload documents to assistants and retain chat histories; assistant storage persists across use. Sources: swisscom-assistant:swisscom-assistant:offer. - sharing_scope — Can collections be shared with users, groups or the whole organisation? [partial]: Assistant sharing is included in paid editions; exact individual/group/organisation targeting is not specified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - size_limits — What are the collection limits? [partial]: Essential up to 3 assistants/user and 5 GB/customer; Professional 5 and 40 GB; Premium 7 and 150 GB. Per-collection file/count caps are not published. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - assistant_binding — Can collections be bound to an assistant? [supported]: Employees build assistants with specific uploaded documents as their information sources. Sources: swisscom-assistant:swisscom-assistant:offer. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet ### KNOW-03: Enterprise connectors Judgment rule: List each connector separately with plan, availability and setup owner: SharePoint, OneDrive, Outlook, Teams, Google Drive, Gmail, Confluence, Jira, Notion, Box, Salesforce, ServiceNow, file shares. Record whether the vendor or a third party (or the customer via MCP) provides it, and whether it needs admin consent. A connector listed on a roadmap or partner page is `announced`. An on-prem connector or gateway proves access to local data, not a self-hosted platform (DATA-02). #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### KNOW-04: Permission-aware retrieval Judgment rule: Using two test users, verify that a restricted document in the fixture tenant is never cited or summarised for the user without access, including after a permission change. Record whether permissions are enforced at query time by the source system, mirrored into an index, or not enforced. Record the propagation delay of a revocation. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### KNOW-05: Freshness and sync model Judgment rule: Record live (federated) search versus a copied index, sync interval, deletion propagation, and where the index is stored. Edit and delete one fixture document and record when answers change. A copied index adds storage location to DATA-01. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### KNOW-06: Grounding and retrieval quality Judgment rule: Run the shared question set over the fixture corpus: factual lookups, cross-document questions, German document with an English question, a question with no answer in the corpus. Record citation presence, link accuracy, correct answers and refusals to invent. Disclose model, settings, attempt count and failures. Single runs support a case study, not a ranking. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial The basic-feature list advertises source references; citation accuracy was not tested. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour. - citations — Are answers linked to specific sources? [partial]: Transparent source references are listed as a basic feature; passage granularity was not established. Sources: swisscom-assistant:swisscom-assistant:offer. - citation_accuracy — Do the cited passages support the answer? [unknown]: Do the cited passages support the answer? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour. - cross_language — Does a question in one language find documents in another? [unknown]: Does a question in one language find documents in another? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour. - no_answer_behaviour — Does it say when the corpus has no answer? [unknown]: Does it say when the corpus has no answer? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour. - observed_accuracy — How many of the question set were answered correctly? [unknown]: How many of the question set were answered correctly? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer ### KNOW-07: Memory and personal context Judgment rule: Record personal custom instructions, cross-chat memory, project or workspace context, and user controls to view, edit, delete or disable memory. Record whether admins can disable memory organisation-wide. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ## Assistants and agents ### AGT-01: Custom assistants Judgment rule: Record creation of assistants with instructions, model, knowledge and tools; who can create; sharing scope; versioning; and an internal catalogue or directory. Build one HR policy assistant on the fixture and share it with one group. Prompt templates and a prompt library are recorded here. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Users create named assistants from documents and system instructions, with starter prompts and sharing. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested. - create_assistants — Can users create assistants with instructions, knowledge and tools? [partial]: The guide describes a named assistant, description, system prompt and uploaded documents. External tool assignment is not specified. Sources: swisscom-assistant:swisscom-assistant:guide. - creator_permissions — Can admins limit who creates them? [unknown]: Can admins limit who creates them? Unknown. Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested. - sharing_scope — Can assistants be shared with users, groups or everyone? [partial]: Users can share assistants with colleagues; exact user/group/company scope is not specified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:guide. - catalogue — Is there an internal assistant directory? [unknown]: Is there an internal assistant directory? Unknown. Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested. - prompt_library — Are shared prompt templates available? [partial]: Assistant conversation starters can store example prompts. An organisation-managed shared prompt library is unverified. Sources: swisscom-assistant:swisscom-assistant:guide. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:guide, swisscom-assistant:swisscom-assistant:offer ### AGT-02: Tools, actions and MCP Judgment rule: Record built-in tools, custom actions (OpenAPI), MCP client support (local and remote servers), authentication model per tool (shared service account or per-user OAuth), and admin approval of tools. Verify one external-tool call and its access boundary. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Standard editions include Web Fetch, with published request allowances. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented. - builtin_tools — Which tools are built in? [supported]: Processing web content via Web Fetch is included: 500 requests/month Essential, 2,000 Professional and 5,000 Premium; Custom is tailored. Sources: swisscom-assistant:swisscom-assistant:factsheet. - custom_actions — Can admins add API actions? [unknown]: Can admins add API actions? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented. - mcp_client — Can it use remote MCP servers, and with what admin control? [unknown]: Can it use remote MCP servers, and with what admin control? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented. - tool_auth — Do tools act as the user or as a shared account? [unknown]: Do tools act as the user or as a shared account? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented. - tool_approval — Can admins approve or block tools, and can users confirm actions before they run? [unknown]: Can admins approve or block tools, and can users confirm actions before they run? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:factsheet ### AGT-03: Web search and deep research Judgment rule: Record web search on/off control per organisation and group, search provider, citation of web sources, deep or multi-step research, and whether queries leave the residency boundary. Admins of regulated companies often need web search off. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Web search is a paid Custom option; standard Web Fetch is a different feature. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine. - web_search — Is web search available? [supported]: Factsheet explicitly marks Web Search unavailable in Essential/Professional/Premium and available for an additional charge in Custom. Sources: swisscom-assistant:swisscom-assistant:factsheet. - admin_toggle — Can admins disable it per organisation or group? [unknown]: Can admins disable it per organisation or group? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine. - search_provider — Which search provider handles queries, and where? [unknown]: Which search provider handles queries, and where? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine. - deep_research — Is multi-step research with a report available? [unknown]: Is multi-step research with a report available? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine. - web_citations — Are web sources cited? [unknown]: Are web sources cited? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:factsheet ### AGT-04: Workflows and automation Judgment rule: Record no-code or low-code workflows, scheduled prompts, triggers from email, forms or business systems, and multi-step chains. Name where they run and who can build them. A shared prompt template is not a workflow. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Workflow automation is listed as a paid Custom option. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled. - workflow_builder — Is there a workflow or chain builder? [partial]: Factsheet marks workflow automation unavailable on standard editions and chargeable in Custom. A customer-configurable builder is not described. Sources: swisscom-assistant:swisscom-assistant:factsheet. - scheduled_tasks — Can prompts or assistants run on a schedule? [unknown]: Can prompts or assistants run on a schedule? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled. - event_triggers — Can external events start a workflow? [unknown]: Can external events start a workflow? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled. - builder_audience — Is building aimed at business users, IT or developers? [unknown]: Is building aimed at business users, IT or developers? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:factsheet ### AGT-05: Agentic task execution Judgment rule: Record an agent mode that plans and carries out multi-step tasks with tools (browser, files, connectors), with visible steps, user confirmation of side effects and stop control. Run one fixture task (gather three documents, draft a summary, propose an email). Record interventions and what ran. A final claim of success is not proof. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial AI agents are listed as a paid Custom option. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established. - agent_mode — Is there an agent mode for multi-step tasks? [partial]: Factsheet marks AI agents unavailable on standard editions and chargeable in Custom; task/tool scope is not specified. Sources: swisscom-assistant:swisscom-assistant:factsheet. - visible_steps — Are steps and tool calls shown? [unknown]: Are steps and tool calls shown? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established. - side_effect_confirmation — Must the user confirm actions with side effects? [unknown]: Must the user confirm actions with side effects? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established. - stop_control — Can the user stop a running task? [unknown]: Can the user stop a running task? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:factsheet ### AGT-06: Programmable access Judgment rule: Record a public API for chat, assistants and knowledge, SDKs, API authentication, rate limits and whether API use counts against the same governance (audit, budgets, model restrictions). Being an MCP client is different from exposing the product over MCP. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ## Daily work ### WORK-01: Clients and access points Judgment rule: List web, desktop (Windows, macOS), iOS, Android, mobile browser and browser extension separately. For each, record login with company SSO, feature gaps against web, and MDM/Intune deployability. An installable app is different from a mobile website. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial A browser-accessed company chatbot with Swisscom Login is offered. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded. - web — Is a full web client available? [supported]: The offer links activation through My Swisscom Business and describes an online company chatbot; browser access is shown by the published workspace material. Sources: swisscom-assistant:swisscom-assistant:offer. - desktop_apps — Windows and macOS apps? [unknown]: Windows and macOS apps? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded. - mobile_apps — iOS and Android apps with SSO? [unknown]: iOS and Android apps with SSO? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded. - browser_extension — Is there a browser extension or sidebar? [unknown]: Is there a browser extension or sidebar? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded. - managed_deployment — Can IT deploy and configure clients through MDM? [unknown]: Can IT deploy and configure clients through MDM? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded. - client_feature_gaps — Which features are missing on mobile? [unknown]: Which features are missing on mobile? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer ### WORK-02: Office suite and Teams integration Judgment rule: Record presence inside Word, Excel, PowerPoint, Outlook and Teams (and Google Docs, Gmail), with what the assistant can do in each: read the open document, write into it, act on mail. Record extra licences and admin consent needed. A connector that searches Office files is KNOW-03, not WORK-02. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### WORK-03: Translation and writing Judgment rule: Record document translation preserving layout, the translation engine (LLM or dedicated such as DeepL), glossaries, formality control, supported languages including Swiss German conventions (no ß), and rewriting/proofreading tools. Translate the shared German contract into French and Italian and record layout and glossary results. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Basic text translation and rewriting are advertised; de-CH/formality can be requested in assistant instructions. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established. - document_translation — Can whole documents be translated with formatting kept? [unknown]: Can whole documents be translated with formatting kept? Unknown. Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established. - translation_engine — Which engine translates? [partial]: Product describes AI text translation and rewriting using its LLM chatbot; no separate translation service is named. Sources: swisscom-assistant:swisscom-assistant:offer. - glossaries — Are company glossaries supported? [unknown]: Are company glossaries supported? Unknown. Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established. - formality_and_variants — Can formality and regional variants (de-CH) be set? [partial]: Guide shows assistant instructions for Swiss spelling, ss instead of ß and informal/formal address. This is prompt guidance, not an enforced locale control. Sources: swisscom-assistant:swisscom-assistant:guide. - writing_tools — Are dedicated rewrite and proofreading tools available? [supported]: Translate, rewrite, summarise and create text are advertised across the basic service. Sources: swisscom-assistant:swisscom-assistant:offer. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:guide ### WORK-04: Image generation and editing Judgment rule: Record available image models, editing (inpainting, reference images), admin control and per-image cost visibility, and licence or usage terms for generated images. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### WORK-05: Voice and meetings Judgment rule: Record dictation, read-aloud, live voice conversation, meeting transcription and summarisation, supported languages including Swiss German speech, and where audio is processed. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial The factsheet includes voice input and audio transcription in all paid editions. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested. - dictation — Can users dictate prompts? [supported]: Voice input is included across Essential, Professional, Premium and Custom. Sources: swisscom-assistant:swisscom-assistant:factsheet. - read_aloud — Can answers be read aloud? [unknown]: Can answers be read aloud? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested. - voice_conversation — Is a live voice mode available? [unknown]: Is a live voice mode available? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested. - meeting_summaries — Are meetings transcribed and summarised? [partial]: Audio files and transcription are listed; product use cases mention meeting summaries. A live meeting bot, recording method and summary workflow are not specified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - swiss_german_speech — Is Swiss German speech recognised? [unknown]: Is Swiss German speech recognised? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:factsheet, swisscom-assistant:swisscom-assistant:offer ### WORK-06: Data analysis and document output Judgment rule: Record code execution for data analysis, charts, and generation of downloadable Word, Excel, PowerPoint and PDF files. Analyse the fixture Excel and request a PowerPoint summary. Record where code runs and whether files are editable. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### WORK-07: Sharing and team spaces Judgment rule: Record chat sharing (link, user, group), shared projects or team spaces, channels or group chat with AI, and commenting. Test sharing a chat with a colleague in another group and record what the recipient sees, including knowledge they lack access to. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### WORK-08: Interface languages and accessibility Judgment rule: Record UI languages, focusing on German, French, Italian and English, with translation quality observed (complete, partial, machine-translated). Record response language handling and WCAG conformance statements. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ## Administration and governance ### ADM-01: Single sign-on and authentication Judgment rule: Record SAML, OIDC, Microsoft Entra ID, Google, LDAP, MFA enforcement, conditional-access compatibility, domain verification and plan restrictions. Test one SSO login on a trial where possible. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Swisscom Login is required; enterprise SSO is a paid Custom option. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented. - sso_protocols — Which SSO protocols and identity providers work? [partial]: Basic access requires a valid Swisscom Login. Custom SSO is listed but SAML/OIDC/IdP support is not specified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet, swisscom-assistant:swisscom-assistant:trial-terms. - sso_plan — Which plan includes SSO? [supported]: Factsheet explicitly marks SSO unavailable on standard paid editions and chargeable in Custom. Sources: swisscom-assistant:swisscom-assistant:factsheet. - mfa — Can MFA be enforced? [unknown]: Can MFA be enforced? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented. - conditional_access — Do Entra conditional-access policies apply? [unknown]: Do Entra conditional-access policies apply? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented. - domain_capture — Can the company claim its email domain? [unknown]: Can the company claim its email domain? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet, swisscom-assistant:swisscom-assistant:trial-terms ### ADM-02: User provisioning and lifecycle Judgment rule: Record SCIM, just-in-time provisioning, group sync from the identity provider, deprovisioning effects (chats, assistants, knowledge ownership transfer) and licence assignment. Deprovision a test user and record what happens to their content. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### ADM-03: Roles, groups and feature permissions Judgment rule: Record admin roles, delegated admins, groups, per-feature permissions (web search, image generation, connectors, file upload, agents), separation of subsidiaries or departments, and enforcement. Test one disabled feature for one group. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### ADM-04: Usage and adoption analytics Judgment rule: Record dashboards for active users, usage by feature, model, group and assistant, export, and privacy controls (aggregation, pseudonymisation, works-council-friendly settings). Distinguish aggregate adoption metrics from per-person monitoring. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### ADM-05: Spend controls and cost allocation Judgment rule: Record cost visibility per user, group and cost centre, budgets and their behaviour (alert, block, downgrade model), pooled credits, and chargeback exports. Test a small budget on a trial where possible. Distinguish billed amounts, estimates and unavailable amounts. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### ADM-06: Audit logs and compliance export Judgment rule: Record which events are logged (logins, admin changes, prompts, responses, file access, connector queries), retention, export or SIEM streaming, and eDiscovery/legal hold. Use the word audit only with a defined retention and integrity model. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### ADM-07: Data loss prevention and personal data Judgment rule: Record detection and handling of personal and confidential data before it reaches a model: redaction, masking, blocking, warning. Record integration with Purview, Netskope or similar, and whether filtering runs locally or at a third party. Send a fixture prompt with a Swiss AHV number and IBAN and record the outcome. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### ADM-08: AI policy and guardrails Judgment rule: Record organisation-wide system instructions, acceptable-use notices and acknowledgement, content filters, topic restrictions, AI-output labelling, and admin visibility of policy violations. Separate enforced policy from instructions the model is expected to follow. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Custom guardrails are marketed; trial users accept vendor usage terms at login. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability. - org_instructions — Can admins set organisation-wide instructions? [unknown]: Can admins set organisation-wide instructions? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability. - usage_notice — Can users be required to accept a usage policy? [partial]: Free Trial B.3 states user usage terms are displayed at login and accepted by use. A customer-authored policy/explicit acknowledgement control is not specified. Sources: swisscom-assistant:swisscom-assistant:trial-terms. - content_filters — Are content filters configurable? [unknown]: Are content filters configurable? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability. - violation_reporting — Are policy hits visible to admins? [unknown]: Are policy hits visible to admins? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:trial-terms ## Data protection and sovereignty ### DATA-01: Hosting location and data residency Judgment rule: Record country or region separately for chat storage, files and indexes, model inference, backups, logs and telemetry, and support access. Name the cloud provider. Record whether residency is default, a paid option or plan-dependent. "EU data boundary" programmes are recorded with their documented exceptions. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Swisscom describes Swiss storage and inference; trial Web Fetch may send URLs to an EU third party. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Backups, logs/telemetry breakdown, index placement, full staff-access geography and paid/Custom Web Fetch exception terms are not established. Blanket Swiss-only wording needs the trial Web Fetch qualification. - storage_region — Where are chats, files and indexes stored? [partial]: Trial terms C.8 locate Swiss AI Platform and related login/chat/usage databases at Swisscom data centres in Switzerland. Paid offer also claims all customer data stored in Switzerland; file/index topology is unspecified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms. - inference_region — Where do model calls run, per provider? [supported]: Swiss AI Platform processing is exclusively in Swisscom Swiss data centres under trial C.8; current paid offer claims Swiss storage and processing. These are hosted open models, not calls to their originating providers. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer. - backups_logs_region — Where are backups, logs and telemetry? [unknown]: Where are backups, logs and telemetry? Unknown. Backups, logs/telemetry breakdown, index placement, full staff-access geography and paid/Custom Web Fetch exception terms are not established. Blanket Swiss-only wording needs the trial Web Fetch qualification. - support_access_region — From where can vendor staff access data? [partial]: Factsheet advertises support directly from Switzerland. This does not establish every staff access location or privileged-support boundary. Sources: swisscom-assistant:swisscom-assistant:factsheet. - swiss_hosting — Is Swiss hosting available? [supported]: Swisscom Cloud in Switzerland is the stated hosting for this Assistant. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - residency_plan — Which plan or option provides residency? [partial]: Swiss hosting is advertised for all editions. Free Trial C.8 explicitly permits Web Fetch to transmit referenced URLs to an unnamed external EU provider. Custom search data flows were not documented. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:factsheet ### DATA-02: Deployment options Judgment rule: Record multi-tenant SaaS, dedicated single-tenant instance, deployment in the customer's cloud account, on-premise and air-gapped as separate options with plan and availability. Record which features are missing in each mode, who operates it, and the documented seat or contract threshold for each mode, which can differ from the enterprise plan threshold (e.g. dedicated SaaS from 2,000 seats, own cloud from 5,000). A local-network connector or gateway that reaches on-prem data from a vendor-hosted platform is KNOW-03, not on-premise deployment. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### DATA-03: Training use and provider retention Judgment rule: Record whether customer content trains vendor or provider models, by plan and default; zero-data-retention arrangements with model providers; abuse-monitoring retention and human review; and the model provider's terms that apply. A "no training" claim on a marketing page is `vendor-claimed` until the contract or DPA says so. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Trial terms prohibit training on submitted data; the paid offer repeats the no-training claim. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract. - vendor_training — Does the vendor train on customer content? [supported]: Trial C.9 limits submitted data to its requested purpose and forbids training/developing the LLM. Paid offer makes the same claim but no paid DPA was retrieved. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer. - provider_training — Do model providers train on it under this product's contracts? [partial]: Trial C.8 uses publicly available unchanged open models on Swisscom infrastructure. Data training by external model providers is not described; paid page says no company-data model training. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer. - provider_retention — How long do model providers keep prompts, including for abuse monitoring? [unknown]: How long do model providers keep prompts, including for abuse monitoring? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract. - zero_retention — Is zero data retention available, and on which plan? [unknown]: Is zero data retention available, and on which plan? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract. - human_review — Can provider staff review content? [unknown]: Can provider staff review content? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer ### DATA-04: Retention and deletion Judgment rule: Record default retention for chats, files, indexes and logs; admin-configured retention; user deletion; deletion after contract end; and deletion confirmation. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Unconverted trial data is deleted three months after trial end. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination. - default_retention — What is retained and for how long by default? [partial]: Trial C.9 retains assistants/chat histories for potential paid conversion and deletes all trial data if no purchase occurs within three months after trial end. Paid default chat/file/index/log retention is not specified. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer. - admin_retention — Can admins set retention periods? [unknown]: Can admins set retention periods? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination. - user_deletion — Can users delete their chats and files permanently? [unknown]: Can users delete their chats and files permanently? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination. - contract_end_deletion — What is deleted at contract end, and when? [unknown]: What is deleted at contract end, and when? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer ### DATA-05: Sub-processors and foreign-law exposure Judgment rule: Record the published sub-processor list with countries, change-notification rules, the vendor's and parent company's jurisdiction, transfer mechanisms (EU-US Data Privacy Framework, Swiss-US DPF, SCCs) and the vendor's documented position on foreign government access requests (e.g. US CLOUD Act). Record facts, not a legal assessment. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Trial contract identifies a Swiss provider and an unnamed EU Web Fetch processor. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion. - subprocessor_list — Is a dated sub-processor list published? [unknown]: Is a dated sub-processor list published? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion. - subprocessor_countries — Which countries do sub-processors operate in? [partial]: Trial C.8 permits an external EU third party for URL retrieval; its identity is not listed. Swiss AI Platform itself runs in Switzerland. Sources: swisscom-assistant:swisscom-assistant:trial-terms. - change_notification — Are customers notified of sub-processor changes? [unknown]: Are customers notified of sub-processor changes? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion. - parent_jurisdiction — Which jurisdiction governs the vendor and its parent? [partial]: Trial names Swisscom (Switzerland) Ltd as provider. The parent incorporation/ownership was not independently re-retrieved in this pass. Sources: swisscom-assistant:swisscom-assistant:trial-terms. - transfer_mechanism — Which transfer mechanism applies to non-EU/CH processing? [unknown]: Which transfer mechanism applies to non-EU/CH processing? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion. - government_access_policy — Is there a published government-access or transparency policy? [unknown]: Is there a published government-access or transparency policy? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:trial-terms ### DATA-06: Contracts and regulatory coverage Judgment rule: Record DPA availability and form (click-through, negotiable), reference to Swiss revDSG and GDPR, governing law and court, EU AI Act documentation (provider or deployer role, transparency materials), and sector-specific materials (FINMA outsourcing, banking secrecy, public sector). No compliance verdict. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### DATA-07: Certifications and attestations Judgment rule: Record each certificate or report separately: ISO 27001, 27017, 27018, 27701, 42001; SOC 2 Type I/II with period; BSI C5; TISAX; national schemes. Record issuer, scope (which product and entity), validity and access route. A cloud provider's certificate does not certify the product. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### DATA-08: Encryption and key control Judgment rule: Record encryption at rest and in transit, customer-managed keys (BYOK/HYOK), key location, and private networking (private link, IP allow-lists, VPN). #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### DATA-09: Professional secrecy Judgment rule: For professional secrecy holders (Berufsgeheimnisträger: lawyers, doctors, auditors, tax advisers) under § 203 StGB (DE) and Art. 321 StGB (CH), record whether the vendor signs a contractual secrecy undertaking or a § 203 agreement that binds its staff and its sub-processors; whether this comes as a dedicated offering or a paid add-on, and on which plan; who can access content in plain text (vendor staff, sub-processors, model providers); and the documentation provided. A DPA or a no-training clause alone is not a secrecy undertaking. Banking secrecy and FINMA outsourcing belong to DATA-06, not here. Record contract facts, not a legal assessment. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ## Commercials and vendor ### VEN-01: Pricing model and list prices Judgment rule: Record pricing unit (per seat, per active user, usage-based, platform fee, hybrid), list prices per plan in original currency with date, included usage and credits, add-on prices (connectors, agents, image generation) and overage rates. Cite public prices or dated quotes. Per-seat versus usage is a fact, not a quality judgment. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Swisscom publishes monthly organisation packages in CHF excluding VAT. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Overage prices, model-specific token accounting and extra Custom feature rates are not published in accessible sources. - pricing_unit — What is the pricing unit? [supported]: Flat monthly price per company package with user, storage and token caps; Custom is quoted. Sources: swisscom-assistant:swisscom-assistant:offer. - list_prices — What are list prices per plan, with date and currency? [supported]: As retrieved 2026-10-21: Essential CHF 149/month up to 10 users; Professional CHF 399 up to 40; Premium CHF 799 up to 100, all excluding VAT. Custom has no public numerical price. Sources: swisscom-assistant:swisscom-assistant:offer. - included_usage — What usage is included? [supported]: Essential 5 GB/20m tokens; Professional 40 GB/75m; Premium 150 GB/200m monthly company tokens. Web Fetch requests/month 500/2,000/5,000 respectively. Assistant caps 3/5/7 per user. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - add_ons — Which features cost extra? [partial]: Custom Web Search, SSO, agents and workflows cost extra per matrix; rates are not public. Sources: swisscom-assistant:swisscom-assistant:factsheet. - overage — What do usage beyond limits and premium models cost? [unknown]: What do usage beyond limits and premium models cost? Unknown. Overage prices, model-specific token accounting and extra Custom feature rates are not published in accessible sources. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet ### VEN-02: Scenario cost Judgment rule: Price three workloads for 12 months: 200, 1,000 and 5,000 users with a disclosed light/regular/power usage mix, in CHF and EUR excluding VAT. Include licences, platform fees, add-ons, model usage and, for self-hosted options, a stated operating assumption. Separate fixed, variable, included and unknown costs. No invented discounts. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial ALM-14 shared cost assumptions v1.4, 2026-10-21. The 200, 1,000 and 5,000-seat scenarios require a Custom quote and cannot be priced from packages capped at 100 users. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate. - cost_200 — Year-one cost at 200 users? [unknown]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate. - cost_1000 — Year-one cost at 1,000 users? [unknown]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate. - cost_5000 — Year-one cost at 5,000 users? [unknown]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate. - variable_share — Which part depends on usage? [unknown]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate. - unknown_parts — Which costs could not be priced? [supported]: Custom base price, token pool/overage, connectors, agents, SSO and service costs are unpriced. Multiple standard packages are not assumed to form one enterprise contract. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet, swisscom-assistant:swisscom-assistant:ecb-fx ### VEN-03: Evaluation access Judgment rule: Distinguish free tier, self-serve trial, sales-led pilot, paid proof of concept and open-source self-install. Record card requirement, duration, seat limit, and which features (SSO, connectors, admin) the trial includes. Map which shared scenarios can be run without sales approval. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial A one-month business trial is self-activated by eligible My Swisscom Business administrators. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - No permanent business free tier, card requirement or complete SSO/connector/admin trial scope was established. No existing eligible business account was available, so fixtures were not run. - free_tier — Is there a free tier for business use? [unknown]: Is there a free tier for business use? Unknown. No permanent business free tier, card requirement or complete SSO/connector/admin trial scope was established. No existing eligible business account was available, so fixtures were not run. - self_serve_trial — Is a self-serve business trial available? [partial]: Offer provides one month free, up to 2 assistants/user and 10m tokens/company. Activation requires My Swisscom Business administrator rights and Swisscom Login. New noncustomers are directed to contact Swisscom. Sources: swisscom-assistant:swisscom-assistant:offer. - trial_scope — Do trials include SSO, connectors and admin features? [partial]: Published trial includes assistant creation and company token allowance; SSO/connectors/admin entitlement and seat count are not specified. Sources: swisscom-assistant:swisscom-assistant:offer. - sales_gate — Does meaningful evaluation require sales contact? [partial]: Existing eligible company administrators can activate online; people without a Swisscom customer account are directed to contact Swisscom. Custom evaluation requires scope clarification. Sources: swisscom-assistant:swisscom-assistant:offer. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer ### VEN-04: Contract terms and pricing transparency Judgment rule: Record minimum seats or commitment, contract length, monthly versus annual billing, price-change rules, cancellation and downgrade terms, and invoicing in CHF/EUR. Classify pricing as transparent, partially specified, quote-only or unknown, naming the missing fields. Quote-only pricing is a disclosed constraint. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial There is no minimum contract duration; cancellation is 30 days to calendar-month end. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Annual-billing options, price-change policy, EUR invoices and complete Custom commitments are not documented in accessible sources. - minimum_commitment — What seat or spend minimum applies? [supported]: Offer explicitly says no minimum contract duration; organisation package caps apply, with Custom terms separately quoted. Sources: swisscom-assistant:swisscom-assistant:offer. - contract_length — What contract lengths are offered? [partial]: Monthly subscription/package prices; no minimum duration. Annual prepayment options are not specified. Sources: swisscom-assistant:swisscom-assistant:offer. - cancellation — How can the contract be cancelled or reduced? [supported]: Cancel online with 30 days notice to month-end. Upgrades bill pro rata from upgrade day; downgrades only on the first day of a following month. Sources: swisscom-assistant:swisscom-assistant:offer. - local_invoicing — Can it be invoiced in CHF or EUR from a European entity? [partial]: CHF excluding VAT prices are published by Swisscom. EUR invoicing and a paid contracting-entity invoice specimen are not established. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms. - transparency_class — Is pricing transparent, partial, quote-only or unknown? [supported]: Partially specified. Standard monthly prices and capacities are public; Custom, overage and add-on rates require a quote. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:factsheet ### VEN-05: Source licence Judgment rule: Record licence per component (client, server, connectors, hosted extensions) and revision. Distinguish OSI open source, source-available with restrictions (branding clauses, user caps), and closed. Repository visibility is not a licence classification. Licences change between releases: record the current terms, and never carry a fork's historical licence over to the upstream product or the reverse. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Free Trial terms grant a restricted service-use licence and reserve intellectual property. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Paid server/client/connector component licences and any distinct closed enterprise source edition are not published in retrieved documents. - licence_type — Which licence applies to each component? [partial]: Trial B.1/B.6 gives non-exclusive non-transferable internal-business use and prohibits copying, modifying or distributing the chatbot. This is distinct from the open licences of underlying model weights. Sources: swisscom-assistant:swisscom-assistant:trial-terms. - branding_restrictions — Do licence terms restrict branding or user counts? [partial]: Custom branding with name/logo/colours is included in paid basic features; trial bars copying or modifying the chatbot. Full paid component licence and seat restrictions remain unavailable. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms. - enterprise_features_closed — Are enterprise features in a separate closed edition? [unknown]: Are enterprise features in a separate closed edition? Unknown. Paid server/client/connector component licences and any distinct closed enterprise source edition are not published in retrieved documents. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer ### VEN-06: Data export and exit Judgment rule: Record admin export of chats, assistants, knowledge bases, prompts and audit logs, formats, export completeness, user self-export, and what survives contract end. Run an admin export on a trial. Exported chats alone do not make assistants and knowledge portable. #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### VEN-07: Support and service levels Judgment rule: Record support channels, languages (German, French, Italian), hours and time zone, local or regional presence, documented response times, uptime SLA and credits, public status page and incident history. Popularity is not a reliability score. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Personal Swisscom support is included; trial terms disclaim availability guarantees. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located. - support_channels — Which support channels are available on each plan? [partial]: Personalised support is a basic feature across editions; page supplies an enquiry form. Contractual response-time channels are not specified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - support_languages — Is support available in German, French or Italian? [unknown]: Is support available in German, French or Italian? Unknown. Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located. - regional_presence — Is there a DACH or Swiss entity, team or partner? [supported]: Factsheet identifies Swisscom (Switzerland) Ltd Enterprise Customers in Berne and support directly from Switzerland. Sources: swisscom-assistant:swisscom-assistant:factsheet. - uptime_sla — Is there an uptime SLA with credits? [partial]: Free Trial B.4 explicitly provides no availability/accessibility guarantee. Paid uptime SLA and credits were not retrieved. Sources: swisscom-assistant:swisscom-assistant:trial-terms. - status_page — Is there a public status page with history? [unknown]: Is there a public status page with history? Unknown. Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet, swisscom-assistant:swisscom-assistant:trial-terms ### VEN-08: Onboarding, training and adoption Judgment rule: Record vendor-led onboarding, admin training, end-user training (live, e-learning, languages), use-case libraries, champion programmes, change-management materials and their cost. Distinguish included services from paid professional services and partner offerings. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Public videos and a setup guide support self-service assistant creation. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme. - onboarding_service — Is guided onboarding included? [unknown]: Is guided onboarding included? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme. - user_training — Is end-user training offered, in which languages? [partial]: Offer links FAQ videos for starting a trial, building an assistant and custom prompts; the guide provides a German walkthrough. Formal training languages and inclusion are not specified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:guide. - use_case_library — Are role-based use cases and templates provided? [supported]: Published HR, support, manuals, correspondence and sales examples plus example instructions provide use-case material. Sources: swisscom-assistant:swisscom-assistant:guide. - adoption_programme — Is there a champion or adoption programme? [unknown]: Is there a champion or adoption programme? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme. - service_cost — Which services cost extra? [unknown]: Which services cost extra? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:guide ## Sources ### swisscom-assistant:swisscom-assistant:offer Swiss AI Assistant offer and FAQ. Lists Swiss hosting, current selectable models, flat-rate packages, Swisscom Login, trial retention and commercial conditions. - URL: https://www.swisscom.ch/en/business/sme/it-cloud/new-way-of-working/swiss-ai-assistant.html - Locator: Basic features; edition cards; Custom; FAQ; Additional offer terms - Evidence kind: vendor-claimed - Source date: Not stated - Retrieved: 2026-10-21 ### swisscom-assistant:swisscom-assistant:factsheet Swiss AI Assistant factsheet. Lists document/audio/image features and marks web search, SSO, agents and workflow automation unavailable on standard editions and chargeable in Custom. - URL: https://documents.swisscom.com/product/filestore/lib/1f276f70-63fc-4e15-8cc1-086ae198fdea/factsheet_swiss_a_assistant-en.pdf?idxme=pex-search - Locator: Page 2 hosted service; page 3 feature matrix and legend - Evidence kind: vendor-claimed - Source date: Not stated - Retrieved: 2026-10-21 ### swisscom-assistant:swisscom-assistant:announcement Swiss AI Assistant knowledge-management announcement. Describes Swiss-operated unchanged open models, future Apertus availability and the distinct Swiss AI Platform portfolio. - URL: https://www.swisscom.ch/en/about/news/2026/02/18-swiss-ai-assistant.html - Locator: AI with clear data sovereignty; AI introduction; AI strategy - Evidence kind: vendor-claimed - Source date: 2026-02-18 - Retrieved: 2026-10-21 ### swisscom-assistant:swisscom-assistant:guide How SMEs use AI assistants. Gives a Swiss AI Assistant setup example with document upload, assistant system instructions, conversation starters and colleague sharing. - URL: https://www.swisscom.ch/de/b2bmag/new-way-of-working/ki-assistent-kmu-nutzen/ - Locator: Anleitung: einen KI-Assistenten erstellen, steps 1-6 - Evidence kind: documented - Source date: 2026-09-16 - Retrieved: 2026-10-21 ### swisscom-assistant:swisscom-assistant:trial-terms Data protection and terms of use, Swiss AI Assistant Free Trial. Specifies Swiss platform processing, EU Web Fetch URL exception, no training, trial rights and deletion three months after an unconverted trial. - URL: https://documents.swisscom.com/product/filestore/lib/a195711f-5f91-4746-96c1-8394cb28f0fd/leg1955-en.pdf - Locator: Page 1 sections B.1-B.7 and C.8-C.9; version Jun2026 - Evidence kind: documented - Source date: 2026-06-01 - Retrieved: 2026-10-21 ### swisscom-assistant:swisscom-assistant:ecb-fx ECB euro foreign exchange reference rates, 20 October 2026. ECB records EUR 1 = USD 1.1215 and CHF 0.9237 on 20 October 2026; derived USD to EUR is 1/1.1215 and CHF to EUR is 1/0.9237. - URL: https://www.ecb.europa.eu/stats/eurofxref/eurofxref-hist.xml - Locator: Cube time="2026-10-20": USD and CHF - Evidence kind: documented - Source date: 2026-10-20 - Retrieved: 2026-10-21