{ "schemaVersion": 1, "rubricVersion": "1.1", "kind": "pair", "slug": "swisscom-assistant-vs-swissgpt", "canonicalUrl": "https://onaihq.com/compare/agents/swisscom-assistant-vs-swissgpt/", "markdownUrl": "https://onaihq.com/compare/agents/swisscom-assistant-vs-swissgpt/index.md", "dataUrl": "https://onaihq.com/compare/agents/swisscom-assistant-vs-swissgpt/data.json", "generatedAt": "2026-10-27", "lastCheckedAt": "2026-10-26", "lastCrossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-20", "publisher": { "name": "onAI", "url": "https://onaihq.com", "marketParticipant": true, "editorialControl": "onAI selects the products, rubric, sources and wording, including for comparisons that do not include onAI.", "disclosure": "Published by onAI. onAI also sells one of the products compared here. Findings about other products link to public sources so you can check them; statements about onAI are marked as stated by onAI." }, "products": [ { "id": "swisscom-assistant", "name": "Swisscom Swiss AI Assistant", "website": "https://www.swisscom.ch/en/business/sme/it-cloud/new-way-of-working/swiss-ai-assistant.html", "repository": null, "pageUrl": "https://onaihq.com/compare/agents/products/swisscom-assistant/", "lifecycle": { "status": "unknown", "note": null }, "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ], "sourcedClaimCount": 27, "statedByVendorCount": 0, "crossCheckedClaimCount": 27, "sourcedOnlyClaimCount": 0, "oldestCheckedAt": "2026-10-21", "lastCheckedAt": "2026-10-21" }, { "id": "swissgpt", "name": "AlpineAI / SwissGPT", "website": "https://alpineai.swiss", "repository": null, "pageUrl": "https://onaihq.com/compare/agents/products/swissgpt/", "lifecycle": { "status": "unknown", "note": null }, "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" }, { "id": "outlook", "name": "AlpineAI Outlook add-in", "type": "office-add-in" }, { "id": "mobile", "name": "AlpineAI iOS and Android apps", "type": "mobile" }, { "id": "api", "name": "AlpineAI API platform", "type": "api" } ], "sourcedClaimCount": 30, "statedByVendorCount": 0, "crossCheckedClaimCount": 30, "sourcedOnlyClaimCount": 0, "oldestCheckedAt": "2026-10-21", "lastCheckedAt": "2026-10-26" } ], "coverage": { "totalCriteria": 51, "sharedCrossCheckedCriteria": 21, "sharedSourcedCriteria": 21, "crossCheckedCriteriaByProduct": { "swisscom-assistant": 27, "swissgpt": 30 }, "sourcedOnlyCriteriaByProduct": { "swisscom-assistant": 0, "swissgpt": 0 }, "sourcedCriteriaByProduct": { "swisscom-assistant": 27, "swissgpt": 30 }, "crossCheckedCriterionRows": 36, "sourcedOnlyCriterionRows": 0, "sourcedCriterionRows": 36, "statedByVendorRows": 0 }, "criteria": [ { "id": "MOD-01", "title": "Model catalogue and providers", "group": { "id": 1, "name": "Models" }, "judgment": "List each available model by provider and plan, including reasoning, fast and multimodal variants. Record whether the user picks the model, the product routes automatically, or both. A provider counts only if at least one of its current models is selectable on the scoped plan.", "questions": [ { "id": "providers", "question": "Which model providers are available?" }, { "id": "current_models", "question": "Which current models are selectable on this plan?" }, { "id": "user_choice", "question": "Can users pick the model per chat?" }, { "id": "auto_routing", "question": "Does the product route between models automatically, and is the chosen model shown?" }, { "id": "multimodal_input", "question": "Which models accept images, audio or files?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:MOD-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The current offer lists a selectable catalogue of four open-model families.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "providers", "question": "Which model providers are available?", "support": "supported", "answer": "Named origins are OpenAI, Qwen, Mistral and Gemma. These are hosted open-model choices, not evidence of external provider API contracts.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "current_models", "question": "Which current models are selectable on this plan?", "support": "supported", "answer": "FAQ names GPT OSS 120B, Qwen3.5 397B A17B, Mistral Small 4 119B and Gemma 4 31B as current choices.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "user_choice", "question": "Can users pick the model per chat?", "support": "partial", "answer": "FAQ says the model can be chosen for the use case; per-chat switching behaviour was not observed.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "auto_routing", "question": "Does the product route between models automatically, and is the chosen model shown?", "support": "unknown", "answer": "Does the product route between models automatically, and is the chosen model shown? Unknown. Automatic routing, per-chat selection persistence and a per-model image/audio/file matrix were not documented or tested.", "evidenceIds": [] }, { "id": "multimodal_input", "question": "Which models accept images, audio or files?", "support": "partial", "answer": "FAQ calls Qwen3.5 multimodal; factsheet includes image analysis and audio transcription across editions. Exact per-model input routing is not documented.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] } ], "limitations": [ "Automatic routing, per-chat selection persistence and a per-model image/audio/file matrix were not documented or tested." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "productId": "swissgpt", "claimId": "swissgpt:MOD-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "AlpineAI names Mistral Large 3 as its primary model and says it operates all models itself in Switzerland.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "providers", "question": "Which model providers are available?", "support": "partial", "answer": "Mistral is the named current provider. Other providers are not enumerated.", "evidenceIds": [ "swissgpt:swissgpt:product" ] }, { "id": "current_models", "question": "Which current models are selectable on this plan?", "support": "partial", "answer": "Mistral Large 3 is named as the primary model; this does not establish a user-selectable catalogue.", "evidenceIds": [ "swissgpt:swissgpt:product" ] }, { "id": "user_choice", "question": "Can users pick the model per chat?", "support": "unknown", "answer": "Can users pick the model per chat? Unknown. The FAQ does not enumerate all models, expose a per-chat picker, explain routing visibility or map multimodal inputs to models.", "evidenceIds": [] }, { "id": "auto_routing", "question": "Does the product route between models automatically, and is the chosen model shown?", "support": "unknown", "answer": "Does the product route between models automatically, and is the chosen model shown? Unknown. The FAQ does not enumerate all models, expose a per-chat picker, explain routing visibility or map multimodal inputs to models.", "evidenceIds": [] }, { "id": "multimodal_input", "question": "Which models accept images, audio or files?", "support": "unknown", "answer": "Which models accept images, audio or files? Unknown. The FAQ does not enumerate all models, expose a per-chat picker, explain routing visibility or map multimodal inputs to models.", "evidenceIds": [] } ], "limitations": [ "The FAQ does not enumerate all models, expose a per-chat picker, explain routing visibility or map multimodal inputs to models." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ] }, { "id": "MOD-02", "title": "Model freshness", "group": { "id": 1, "name": "Models" }, "judgment": "Measure the days from a provider's general release to availability in the product for the last three major releases from OpenAI, Anthropic and Google (and Mistral where offered). Use dated changelogs or observation. Record deprecation notice for retired models.", "questions": [ { "id": "release_lag_days", "question": "What was the lag for each of the last three major releases, per provider?" }, { "id": "changelog", "question": "Is there a dated public model changelog?" }, { "id": "deprecation_notice", "question": "How much notice is given before a model is removed?" }, { "id": "version_pinning", "question": "Can an admin keep an older model version?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:MOD-02", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:MOD-02", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "MOD-03", "title": "Bring-your-own keys and provider contracts", "group": { "id": 1, "name": "Models" }, "judgment": "Record customer-held API keys, customer cloud accounts (Azure OpenAI, Bedrock, Vertex), and aggregator routes (OpenRouter, LiteLLM) as separate routes. Record what still works without a vendor-provided model, whether prices change with BYO, and documented restrictions. API-key support does not imply support for the customer's own Azure contract.", "questions": [ { "id": "own_api_keys", "question": "Can the customer use its own provider API keys?" }, { "id": "own_cloud_contract", "question": "Can it use its own Azure OpenAI, Bedrock or Vertex deployment?" }, { "id": "custom_endpoint", "question": "Can an admin add any OpenAI-compatible endpoint?" }, { "id": "byo_pricing", "question": "Does BYO change the licence price?" }, { "id": "byo_restrictions", "question": "Which features stop working with BYO?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:MOD-03", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:MOD-03", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "MOD-04", "title": "Local and self-hosted models", "group": { "id": 1, "name": "Models" }, "judgment": "Record support for models running in the customer's environment (vLLM, Ollama, TGI or similar) and which features work with them: chat, RAG, tools, embeddings. Distinguish a documented, supported route from a generic endpoint that happens to work.", "questions": [ { "id": "self_hosted_chat", "question": "Can chat use a customer-hosted model?" }, { "id": "self_hosted_embeddings", "question": "Can retrieval use customer-hosted embeddings?" }, { "id": "feature_parity", "question": "Which features fail with self-hosted models?" }, { "id": "vendor_hosted_open_models", "question": "Does the vendor host open-weight models in EU/CH?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:MOD-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Swisscom operates open models in Switzerland.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "self_hosted_chat", "question": "Can chat use a customer-hosted model?", "support": "unknown", "answer": "Can chat use a customer-hosted model? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant.", "evidenceIds": [] }, { "id": "self_hosted_embeddings", "question": "Can retrieval use customer-hosted embeddings?", "support": "unknown", "answer": "Can retrieval use customer-hosted embeddings? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant.", "evidenceIds": [] }, { "id": "feature_parity", "question": "Which features fail with self-hosted models?", "support": "unknown", "answer": "Which features fail with self-hosted models? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant.", "evidenceIds": [] }, { "id": "vendor_hosted_open_models", "question": "Does the vendor host open-weight models in EU/CH?", "support": "supported", "answer": "The current model FAQ and launch announcement describe open models on Swisscom Swiss AI Platform with processing in its Swiss data centres.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:announcement" ] } ], "limitations": [ "Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:announcement" ] }, { "productId": "swissgpt", "claimId": "swissgpt:MOD-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "AlpineAI says it hosts open models on its own Swiss hardware.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "self_hosted_chat", "question": "Can chat use a customer-hosted model?", "support": "unknown", "answer": "Can chat use a customer-hosted model? Unknown. Customer-hosted chat and embedding routes, supported runtimes and their feature parity are not documented in the reviewed current offer.", "evidenceIds": [] }, { "id": "self_hosted_embeddings", "question": "Can retrieval use customer-hosted embeddings?", "support": "unknown", "answer": "Can retrieval use customer-hosted embeddings? Unknown. Customer-hosted chat and embedding routes, supported runtimes and their feature parity are not documented in the reviewed current offer.", "evidenceIds": [] }, { "id": "feature_parity", "question": "Which features fail with self-hosted models?", "support": "unknown", "answer": "Which features fail with self-hosted models? Unknown. Customer-hosted chat and embedding routes, supported runtimes and their feature parity are not documented in the reviewed current offer.", "evidenceIds": [] }, { "id": "vendor_hosted_open_models", "question": "Does the vendor host open-weight models in EU/CH?", "support": "supported", "answer": "The vendor identifies Mistral Large 3 as its current primary open model, operated on AlpineAI-owned hardware in Switzerland without foreign model APIs.", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ], "limitations": [ "Customer-hosted chat and embedding routes, supported runtimes and their feature parity are not documented in the reviewed current offer." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ] }, { "id": "MOD-05", "title": "Model control and usage limits", "group": { "id": 1, "name": "Models" }, "judgment": "Record admin allow-lists per group, default models, restrictions on which models may see which data, and per-user rate or fair-use limits. Test one restriction with two users in different groups. Record limits as enforced stops, warnings or undocumented fair use.", "questions": [ { "id": "model_allowlist_by_group", "question": "Can admins limit models per group?" }, { "id": "data_bound_models", "question": "Can admins restrict which models receive connector or knowledge content?" }, { "id": "default_model", "question": "Can admins set the default model?" }, { "id": "user_limits", "question": "What per-user message or token limits apply, and are they published?" }, { "id": "limit_behaviour", "question": "What happens when a limit is reached?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:MOD-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Standard packages publish organisation-level monthly token allowances.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "model_allowlist_by_group", "question": "Can admins limit models per group?", "support": "unknown", "answer": "Can admins limit models per group? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified.", "evidenceIds": [] }, { "id": "data_bound_models", "question": "Can admins restrict which models receive connector or knowledge content?", "support": "unknown", "answer": "Can admins restrict which models receive connector or knowledge content? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified.", "evidenceIds": [] }, { "id": "default_model", "question": "Can admins set the default model?", "support": "unknown", "answer": "Can admins set the default model? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified.", "evidenceIds": [] }, { "id": "user_limits", "question": "What per-user message or token limits apply, and are they published?", "support": "partial", "answer": "Essential 20m, Professional 75m and Premium 200m tokens/month per company. These are pooled company allowances, not documented per-user caps.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "limit_behaviour", "question": "What happens when a limit is reached?", "support": "unknown", "answer": "What happens when a limit is reached? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified.", "evidenceIds": [] } ], "limitations": [ "Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "productId": "swissgpt", "claimId": "swissgpt:MOD-05", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "KNOW-01", "title": "Files in chat", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Record supported formats, size and count limits, scanned-PDF OCR, tables and spreadsheets, images inside documents, and whether a file is read in full or retrieved in chunks. Upload the shared fixture set (long German PDF, scanned contract, Excel with formulas, PowerPoint) and record failures.", "questions": [ { "id": "formats", "question": "Which formats are accepted?" }, { "id": "limits", "question": "What size and count limits apply per file and chat?" }, { "id": "ocr", "question": "Are scanned PDFs read?" }, { "id": "spreadsheets", "question": "Are Excel tables read with structure intact?" }, { "id": "full_vs_chunked", "question": "Is the whole file used or only retrieved parts, and does the user see which?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The factsheet lists document, image and audio analysis.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "formats", "question": "Which formats are accepted?", "support": "partial", "answer": "Lists PDF, Word, Excel, CSV, JSON, TXT and audio files, plus image analysis. Exact extensions and codec limits are not enumerated.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "limits", "question": "What size and count limits apply per file and chat?", "support": "unknown", "answer": "What size and count limits apply per file and chat? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run.", "evidenceIds": [] }, { "id": "ocr", "question": "Are scanned PDFs read?", "support": "unknown", "answer": "Are scanned PDFs read? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run.", "evidenceIds": [] }, { "id": "spreadsheets", "question": "Are Excel tables read with structure intact?", "support": "unknown", "answer": "Are Excel tables read with structure intact? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run.", "evidenceIds": [] }, { "id": "full_vs_chunked", "question": "Is the whole file used or only retrieved parts, and does the user see which?", "support": "unknown", "answer": "Is the whole file used or only retrieved parts, and does the user see which? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run.", "evidenceIds": [] } ], "limitations": [ "Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "productId": "swissgpt", "claimId": "swissgpt:KNOW-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Document upload is advertised for assistants and chat.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "formats", "question": "Which formats are accepted?", "support": "partial", "answer": "PDF, Word, text and Excel are named across the product and sector pages. This is not an exhaustive format matrix.", "evidenceIds": [ "swissgpt:swissgpt:product", "swissgpt:swissgpt:university" ] }, { "id": "limits", "question": "What size and count limits apply per file and chat?", "support": "unknown", "answer": "What size and count limits apply per file and chat? Unknown. The published 50-document/100 MB assistant limit does not define per-file and per-chat limits. OCR, embedded images, formula/table fidelity and full-file versus chunked processing need technical documentation or the shared upload fixture.", "evidenceIds": [] }, { "id": "ocr", "question": "Are scanned PDFs read?", "support": "unknown", "answer": "Are scanned PDFs read? Unknown. The published 50-document/100 MB assistant limit does not define per-file and per-chat limits. OCR, embedded images, formula/table fidelity and full-file versus chunked processing need technical documentation or the shared upload fixture.", "evidenceIds": [] }, { "id": "spreadsheets", "question": "Are Excel tables read with structure intact?", "support": "unknown", "answer": "Are Excel tables read with structure intact? Unknown. The published 50-document/100 MB assistant limit does not define per-file and per-chat limits. OCR, embedded images, formula/table fidelity and full-file versus chunked processing need technical documentation or the shared upload fixture.", "evidenceIds": [] }, { "id": "full_vs_chunked", "question": "Is the whole file used or only retrieved parts, and does the user see which?", "support": "unknown", "answer": "Is the whole file used or only retrieved parts, and does the user see which? Unknown. The published 50-document/100 MB assistant limit does not define per-file and per-chat limits. OCR, embedded images, formula/table fidelity and full-file versus chunked processing need technical documentation or the shared upload fixture.", "evidenceIds": [] } ], "limitations": [ "The published 50-document/100 MB assistant limit does not define per-file and per-chat limits. OCR, embedded images, formula/table fidelity and full-file versus chunked processing need technical documentation or the shared upload fixture." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:product", "swissgpt:swissgpt:university" ] } ] }, { "id": "KNOW-02", "title": "Knowledge bases and shared collections", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Record curated document collections that persist across chats, who can create and share them, size limits, and how they attach to assistants. Distinguish personal, group and organisation-wide scope.", "questions": [ { "id": "persistent_collections", "question": "Can users keep document collections across chats?" }, { "id": "sharing_scope", "question": "Can collections be shared with users, groups or the whole organisation?" }, { "id": "size_limits", "question": "What are the collection limits?" }, { "id": "assistant_binding", "question": "Can collections be bound to an assistant?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Paid editions provide persistent document-backed personal assistants that can be shared.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "persistent_collections", "question": "Can users keep document collections across chats?", "support": "supported", "answer": "Users upload documents to assistants and retain chat histories; assistant storage persists across use.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "sharing_scope", "question": "Can collections be shared with users, groups or the whole organisation?", "support": "partial", "answer": "Assistant sharing is included in paid editions; exact individual/group/organisation targeting is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "size_limits", "question": "What are the collection limits?", "support": "partial", "answer": "Essential up to 3 assistants/user and 5 GB/customer; Professional 5 and 40 GB; Premium 7 and 150 GB. Per-collection file/count caps are not published.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "assistant_binding", "question": "Can collections be bound to an assistant?", "support": "supported", "answer": "Employees build assistants with specific uploaded documents as their information sources.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] } ], "limitations": [ "Per-collection limits, shared-collection ownership and sharing-target controls need documentation or an authenticated tenant." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "productId": "swissgpt", "claimId": "swissgpt:KNOW-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Standard and Premium include document-backed assistants with published collection limits.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "persistent_collections", "question": "Can users keep document collections across chats?", "support": "supported", "answer": "Assistants retain their own reference-document workspace for later questions.", "evidenceIds": [ "swissgpt:swissgpt:product" ] }, { "id": "sharing_scope", "question": "Can collections be shared with users, groups or the whole organisation?", "support": "unknown", "answer": "Can collections be shared with users, groups or the whole organisation? Unknown. User/group/organisation sharing and Enterprise collection limits are not specified. The wording does not clearly distinguish per-file from aggregate 100 MB.", "evidenceIds": [] }, { "id": "size_limits", "question": "What are the collection limits?", "support": "partial", "answer": "Standard has 2 assistants and Premium 5; each is listed as 50 documents / max. 100 MB. Enterprise limits are not published.", "evidenceIds": [ "swissgpt:swissgpt:university" ] }, { "id": "assistant_binding", "question": "Can collections be bound to an assistant?", "support": "supported", "answer": "Users place documents in an assistant workspace and questions use those sources.", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ], "limitations": [ "User/group/organisation sharing and Enterprise collection limits are not specified. The wording does not clearly distinguish per-file from aggregate 100 MB." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:product", "swissgpt:swissgpt:university" ] } ] }, { "id": "KNOW-03", "title": "Enterprise connectors", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "List each connector separately with plan, availability and setup owner: SharePoint, OneDrive, Outlook, Teams, Google Drive, Gmail, Confluence, Jira, Notion, Box, Salesforce, ServiceNow, file shares. Record whether the vendor or a third party (or the customer via MCP) provides it, and whether it needs admin consent. A connector listed on a roadmap or partner page is `announced`. An on-prem connector or gateway proves access to local data, not a self-hosted platform (DATA-02).", "questions": [ { "id": "microsoft_365", "question": "Which M365 sources (SharePoint, OneDrive, Outlook, Teams) are connected?" }, { "id": "google_workspace", "question": "Which Google sources are connected?" }, { "id": "atlassian", "question": "Confluence and Jira?" }, { "id": "other_systems", "question": "Which other business systems?" }, { "id": "on_prem_sources", "question": "Can on-prem file shares or databases be connected?" }, { "id": "connector_provider", "question": "Who builds and maintains each connector?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-03", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:KNOW-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Enterprise sector pages name production REST integrations with eGeKo and five healthcare systems. A public standard connector matrix for M365, Google, Atlassian and on-premise sources remains unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "microsoft_365", "question": "Which M365 sources (SharePoint, OneDrive, Outlook, Teams) are connected?", "support": "unknown", "answer": "Which M365 sources (SharePoint, OneDrive, Outlook, Teams) are connected? Unknown. The current FAQ does not identify shipped SharePoint, OneDrive, Outlook-search, Teams, Google, Atlassian or on-prem-source connectors, their consent scopes or maintainers. The Outlook add-in is recorded under WORK-02. Rechecked 2026-10-26 in AlpineAI product, public-administration and healthcare feature/licence FAQs and Security page. No extra technical/admin documentation was identified in official links or targeted first-party searches; no account fixture was run.", "evidenceIds": [] }, { "id": "google_workspace", "question": "Which Google sources are connected?", "support": "unknown", "answer": "Which Google sources are connected? Unknown. The current FAQ does not identify shipped SharePoint, OneDrive, Outlook-search, Teams, Google, Atlassian or on-prem-source connectors, their consent scopes or maintainers. The Outlook add-in is recorded under WORK-02. Rechecked 2026-10-26 in AlpineAI product, public-administration and healthcare feature/licence FAQs and Security page. No extra technical/admin documentation was identified in official links or targeted first-party searches; no account fixture was run.", "evidenceIds": [] }, { "id": "atlassian", "question": "Confluence and Jira?", "support": "unknown", "answer": "Confluence and Jira? Unknown. The current FAQ does not identify shipped SharePoint, OneDrive, Outlook-search, Teams, Google, Atlassian or on-prem-source connectors, their consent scopes or maintainers. The Outlook add-in is recorded under WORK-02. Rechecked 2026-10-26 in AlpineAI product, public-administration and healthcare feature/licence FAQs and Security page. No extra technical/admin documentation was identified in official links or targeted first-party searches; no account fixture was run.", "evidenceIds": [] }, { "id": "other_systems", "question": "Which other business systems?", "support": "partial", "answer": "The public-administration FAQ names eGeKo as an integration in production. The healthcare FAQ names Axenita, Aeskulap, Ines, Logival and Mediway as production integrations through the AlpineAI REST API. Individual integrations are part of Enterprise from 10 licences and planned with the customer IT team. Public consent scopes, per-system configuration and a self-service connector matrix are not supplied.", "evidenceIds": [ "swissgpt:swissgpt:public-pricing-20261026", "swissgpt:swissgpt:health-pricing-20261026" ] }, { "id": "on_prem_sources", "question": "Can on-prem file shares or databases be connected?", "support": "unknown", "answer": "Can on-prem file shares or databases be connected? Unknown. The current FAQ does not identify shipped SharePoint, OneDrive, Outlook-search, Teams, Google, Atlassian or on-prem-source connectors, their consent scopes or maintainers. The Outlook add-in is recorded under WORK-02. Rechecked 2026-10-26 in AlpineAI product, public-administration and healthcare feature/licence FAQs and Security page. No extra technical/admin documentation was identified in official links or targeted first-party searches; no account fixture was run.", "evidenceIds": [] }, { "id": "connector_provider", "question": "Who builds and maintains each connector?", "support": "partial", "answer": "AlpineAI plans custom Enterprise integrations with the institution IT team. The university FAQ mentions expanding prebuilt connectors without naming them.", "evidenceIds": [ "swissgpt:swissgpt:university" ] } ], "limitations": [ "The production integration names are vendor claims on the sector pages, not a tested connector inventory.", "Individual integrations require the Enterprise package from 10 licences; no API account, customer deployment or fixture was accessed." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "swissgpt:swissgpt:university", "swissgpt:swissgpt:public-pricing-20261026", "swissgpt:swissgpt:health-pricing-20261026", "swissgpt:swissgpt:product-20261026", "swissgpt:swissgpt:security-20261026" ] } ] }, { "id": "KNOW-04", "title": "Permission-aware retrieval", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Using two test users, verify that a restricted document in the fixture tenant is never cited or summarised for the user without access, including after a permission change. Record whether permissions are enforced at query time by the source system, mirrored into an index, or not enforced. Record the propagation delay of a revocation.", "questions": [ { "id": "source_permissions_respected", "question": "Are source permissions enforced per user?" }, { "id": "enforcement_point", "question": "Does the source system, a mirrored index or nothing enforce them?" }, { "id": "revocation_delay", "question": "How quickly does a removed permission take effect?" }, { "id": "admin_scope_controls", "question": "Can admins exclude sites, folders or labels?" }, { "id": "sensitivity_labels", "question": "Are Microsoft Purview or similar labels respected?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-04", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:KNOW-04", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "KNOW-05", "title": "Freshness and sync model", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Record live (federated) search versus a copied index, sync interval, deletion propagation, and where the index is stored. Edit and delete one fixture document and record when answers change. A copied index adds storage location to DATA-01.", "questions": [ { "id": "live_or_indexed", "question": "Is content searched live or copied into an index?" }, { "id": "sync_interval", "question": "How often does an index refresh?" }, { "id": "deletion_propagation", "question": "How quickly does a deleted document disappear?" }, { "id": "index_location", "question": "Where is indexed content stored?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-05", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:KNOW-05", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "KNOW-06", "title": "Grounding and retrieval quality", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Run the shared question set over the fixture corpus: factual lookups, cross-document questions, German document with an English question, a question with no answer in the corpus. Record citation presence, link accuracy, correct answers and refusals to invent. Disclose model, settings, attempt count and failures. Single runs support a case study, not a ranking.", "questions": [ { "id": "citations", "question": "Are answers linked to specific sources?" }, { "id": "citation_accuracy", "question": "Do the cited passages support the answer?" }, { "id": "cross_language", "question": "Does a question in one language find documents in another?" }, { "id": "no_answer_behaviour", "question": "Does it say when the corpus has no answer?" }, { "id": "observed_accuracy", "question": "How many of the question set were answered correctly?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The basic-feature list advertises source references; citation accuracy was not tested.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "citations", "question": "Are answers linked to specific sources?", "support": "partial", "answer": "Transparent source references are listed as a basic feature; passage granularity was not established.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "citation_accuracy", "question": "Do the cited passages support the answer?", "support": "unknown", "answer": "Do the cited passages support the answer? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour.", "evidenceIds": [] }, { "id": "cross_language", "question": "Does a question in one language find documents in another?", "support": "unknown", "answer": "Does a question in one language find documents in another? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour.", "evidenceIds": [] }, { "id": "no_answer_behaviour", "question": "Does it say when the corpus has no answer?", "support": "unknown", "answer": "Does it say when the corpus has no answer? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour.", "evidenceIds": [] }, { "id": "observed_accuracy", "question": "How many of the question set were answered correctly?", "support": "unknown", "answer": "How many of the question set were answered correctly? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour.", "evidenceIds": [] } ], "limitations": [ "No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "productId": "swissgpt", "claimId": "swissgpt:KNOW-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The vendor describes source citations in Listener transcript search; retrieval accuracy was not tested.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "citations", "question": "Are answers linked to specific sources?", "support": "partial", "answer": "The Listener FAQ advertises full-text search with source references over transcribed recordings. General document-RAG citation coverage is unspecified.", "evidenceIds": [ "swissgpt:swissgpt:product" ] }, { "id": "citation_accuracy", "question": "Do the cited passages support the answer?", "support": "unknown", "answer": "Do the cited passages support the answer? Unknown. No shared corpus was loaded. Citation correctness, cross-language retrieval, refusal behaviour and observed question-set accuracy remain unmeasured.", "evidenceIds": [] }, { "id": "cross_language", "question": "Does a question in one language find documents in another?", "support": "unknown", "answer": "Does a question in one language find documents in another? Unknown. No shared corpus was loaded. Citation correctness, cross-language retrieval, refusal behaviour and observed question-set accuracy remain unmeasured.", "evidenceIds": [] }, { "id": "no_answer_behaviour", "question": "Does it say when the corpus has no answer?", "support": "unknown", "answer": "Does it say when the corpus has no answer? Unknown. No shared corpus was loaded. Citation correctness, cross-language retrieval, refusal behaviour and observed question-set accuracy remain unmeasured.", "evidenceIds": [] }, { "id": "observed_accuracy", "question": "How many of the question set were answered correctly?", "support": "unknown", "answer": "How many of the question set were answered correctly? Unknown. No shared corpus was loaded. Citation correctness, cross-language retrieval, refusal behaviour and observed question-set accuracy remain unmeasured.", "evidenceIds": [] } ], "limitations": [ "No shared corpus was loaded. Citation correctness, cross-language retrieval, refusal behaviour and observed question-set accuracy remain unmeasured." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ] }, { "id": "KNOW-07", "title": "Memory and personal context", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Record personal custom instructions, cross-chat memory, project or workspace context, and user controls to view, edit, delete or disable memory. Record whether admins can disable memory organisation-wide.", "questions": [ { "id": "custom_instructions", "question": "Can users set persistent instructions?" }, { "id": "cross_chat_memory", "question": "Does the product remember facts across chats?" }, { "id": "user_memory_controls", "question": "Can users view, edit and delete memories?" }, { "id": "admin_memory_controls", "question": "Can admins turn memory off?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-07", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:KNOW-07", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "AGT-01", "title": "Custom assistants", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record creation of assistants with instructions, model, knowledge and tools; who can create; sharing scope; versioning; and an internal catalogue or directory. Build one HR policy assistant on the fixture and share it with one group. Prompt templates and a prompt library are recorded here.", "questions": [ { "id": "create_assistants", "question": "Can users create assistants with instructions, knowledge and tools?" }, { "id": "creator_permissions", "question": "Can admins limit who creates them?" }, { "id": "sharing_scope", "question": "Can assistants be shared with users, groups or everyone?" }, { "id": "catalogue", "question": "Is there an internal assistant directory?" }, { "id": "prompt_library", "question": "Are shared prompt templates available?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:AGT-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Users create named assistants from documents and system instructions, with starter prompts and sharing.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "create_assistants", "question": "Can users create assistants with instructions, knowledge and tools?", "support": "partial", "answer": "The guide describes a named assistant, description, system prompt and uploaded documents. External tool assignment is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:guide" ] }, { "id": "creator_permissions", "question": "Can admins limit who creates them?", "support": "unknown", "answer": "Can admins limit who creates them? Unknown. Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested.", "evidenceIds": [] }, { "id": "sharing_scope", "question": "Can assistants be shared with users, groups or everyone?", "support": "partial", "answer": "Users can share assistants with colleagues; exact user/group/company scope is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:guide" ] }, { "id": "catalogue", "question": "Is there an internal assistant directory?", "support": "unknown", "answer": "Is there an internal assistant directory? Unknown. Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested.", "evidenceIds": [] }, { "id": "prompt_library", "question": "Are shared prompt templates available?", "support": "partial", "answer": "Assistant conversation starters can store example prompts. An organisation-managed shared prompt library is unverified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:guide" ] } ], "limitations": [ "Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:guide", "swisscom-assistant:swisscom-assistant:offer" ] }, { "productId": "swissgpt", "claimId": "swissgpt:AGT-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Users can create document-backed assistants and use prompt templates.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "create_assistants", "question": "Can users create assistants with instructions, knowledge and tools?", "support": "partial", "answer": "Users create workspaces with their own reference documents; configurable instructions and external tools are not described.", "evidenceIds": [ "swissgpt:swissgpt:product" ] }, { "id": "creator_permissions", "question": "Can admins limit who creates them?", "support": "unknown", "answer": "Can admins limit who creates them? Unknown. Creator restrictions, sharing boundaries, versioning, tool configuration and an organisation-managed directory are not established in the public pages.", "evidenceIds": [] }, { "id": "sharing_scope", "question": "Can assistants be shared with users, groups or everyone?", "support": "unknown", "answer": "Can assistants be shared with users, groups or everyone? Unknown. Creator restrictions, sharing boundaries, versioning, tool configuration and an organisation-managed directory are not established in the public pages.", "evidenceIds": [] }, { "id": "catalogue", "question": "Is there an internal assistant directory?", "support": "partial", "answer": "Premium adds preconfigured assistants; an organisation directory is not established.", "evidenceIds": [ "swissgpt:swissgpt:product" ] }, { "id": "prompt_library", "question": "Are shared prompt templates available?", "support": "partial", "answer": "Chat includes prompt templates for recurring tasks; shared-team template administration is not specified.", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ], "limitations": [ "Creator restrictions, sharing boundaries, versioning, tool configuration and an organisation-managed directory are not established in the public pages." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ] }, { "id": "AGT-02", "title": "Tools, actions and MCP", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record built-in tools, custom actions (OpenAPI), MCP client support (local and remote servers), authentication model per tool (shared service account or per-user OAuth), and admin approval of tools. Verify one external-tool call and its access boundary.", "questions": [ { "id": "builtin_tools", "question": "Which tools are built in?" }, { "id": "custom_actions", "question": "Can admins add API actions?" }, { "id": "mcp_client", "question": "Can it use remote MCP servers, and with what admin control?" }, { "id": "tool_auth", "question": "Do tools act as the user or as a shared account?" }, { "id": "tool_approval", "question": "Can admins approve or block tools, and can users confirm actions before they run?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:AGT-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Standard editions include Web Fetch, with published request allowances.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "builtin_tools", "question": "Which tools are built in?", "support": "supported", "answer": "Processing web content via Web Fetch is included: 500 requests/month Essential, 2,000 Professional and 5,000 Premium; Custom is tailored.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "custom_actions", "question": "Can admins add API actions?", "support": "unknown", "answer": "Can admins add API actions? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented.", "evidenceIds": [] }, { "id": "mcp_client", "question": "Can it use remote MCP servers, and with what admin control?", "support": "unknown", "answer": "Can it use remote MCP servers, and with what admin control? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented.", "evidenceIds": [] }, { "id": "tool_auth", "question": "Do tools act as the user or as a shared account?", "support": "unknown", "answer": "Do tools act as the user or as a shared account? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented.", "evidenceIds": [] }, { "id": "tool_approval", "question": "Can admins approve or block tools, and can users confirm actions before they run?", "support": "unknown", "answer": "Can admins approve or block tools, and can users confirm actions before they run? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented.", "evidenceIds": [] } ], "limitations": [ "Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "productId": "swissgpt", "claimId": "swissgpt:AGT-02", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "AGT-03", "title": "Web search and deep research", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record web search on/off control per organisation and group, search provider, citation of web sources, deep or multi-step research, and whether queries leave the residency boundary. Admins of regulated companies often need web search off.", "questions": [ { "id": "web_search", "question": "Is web search available?" }, { "id": "admin_toggle", "question": "Can admins disable it per organisation or group?" }, { "id": "search_provider", "question": "Which search provider handles queries, and where?" }, { "id": "deep_research", "question": "Is multi-step research with a report available?" }, { "id": "web_citations", "question": "Are web sources cited?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:AGT-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Web search is a paid Custom option; standard Web Fetch is a different feature.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "web_search", "question": "Is web search available?", "support": "supported", "answer": "Factsheet explicitly marks Web Search unavailable in Essential/Professional/Premium and available for an additional charge in Custom.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "admin_toggle", "question": "Can admins disable it per organisation or group?", "support": "unknown", "answer": "Can admins disable it per organisation or group? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine.", "evidenceIds": [] }, { "id": "search_provider", "question": "Which search provider handles queries, and where?", "support": "unknown", "answer": "Which search provider handles queries, and where? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine.", "evidenceIds": [] }, { "id": "deep_research", "question": "Is multi-step research with a report available?", "support": "unknown", "answer": "Is multi-step research with a report available? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine.", "evidenceIds": [] }, { "id": "web_citations", "question": "Are web sources cited?", "support": "unknown", "answer": "Are web sources cited? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine.", "evidenceIds": [] } ], "limitations": [ "Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "productId": "swissgpt", "claimId": "swissgpt:AGT-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Web search is included but requires organisation activation and user consent; queries can leave AlpineAI infrastructure.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "web_search", "question": "Is web search available?", "support": "supported", "answer": "Included across licence models and optional at use time.", "evidenceIds": [ "swissgpt:swissgpt:product", "swissgpt:swissgpt:terms" ] }, { "id": "admin_toggle", "question": "Can admins disable it per organisation or group?", "support": "supported", "answer": "Administrator must enable the instance; can disable it instance-wide. Users consent per search and again for detected sensitive content.", "evidenceIds": [ "swissgpt:swissgpt:terms" ] }, { "id": "search_provider", "question": "Which search provider handles queries, and where?", "support": "supported", "answer": "DPA Annex 3 names Brave Software, Inc., US, for Brave Search API; activated search sends query/chat content outside AlpineAI infrastructure.", "evidenceIds": [ "swissgpt:swissgpt:dpa", "swissgpt:swissgpt:terms" ] }, { "id": "deep_research", "question": "Is multi-step research with a report available?", "support": "unknown", "answer": "Is multi-step research with a report available? Unknown. Group-specific controls, a multi-step research/report mode and general web citation behaviour are not documented.", "evidenceIds": [] }, { "id": "web_citations", "question": "Are web sources cited?", "support": "unknown", "answer": "Are web sources cited? Unknown. Group-specific controls, a multi-step research/report mode and general web citation behaviour are not documented.", "evidenceIds": [] } ], "limitations": [ "Group-specific controls, a multi-step research/report mode and general web citation behaviour are not documented." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:product", "swissgpt:swissgpt:terms", "swissgpt:swissgpt:dpa" ] } ] }, { "id": "AGT-04", "title": "Workflows and automation", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record no-code or low-code workflows, scheduled prompts, triggers from email, forms or business systems, and multi-step chains. Name where they run and who can build them. A shared prompt template is not a workflow.", "questions": [ { "id": "workflow_builder", "question": "Is there a workflow or chain builder?" }, { "id": "scheduled_tasks", "question": "Can prompts or assistants run on a schedule?" }, { "id": "event_triggers", "question": "Can external events start a workflow?" }, { "id": "builder_audience", "question": "Is building aimed at business users, IT or developers?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:AGT-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Workflow automation is listed as a paid Custom option.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "workflow_builder", "question": "Is there a workflow or chain builder?", "support": "partial", "answer": "Factsheet marks workflow automation unavailable on standard editions and chargeable in Custom. A customer-configurable builder is not described.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "scheduled_tasks", "question": "Can prompts or assistants run on a schedule?", "support": "unknown", "answer": "Can prompts or assistants run on a schedule? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled.", "evidenceIds": [] }, { "id": "event_triggers", "question": "Can external events start a workflow?", "support": "unknown", "answer": "Can external events start a workflow? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled.", "evidenceIds": [] }, { "id": "builder_audience", "question": "Is building aimed at business users, IT or developers?", "support": "unknown", "answer": "Is building aimed at business users, IT or developers? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled.", "evidenceIds": [] } ], "limitations": [ "Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "productId": "swissgpt", "claimId": "swissgpt:AGT-04", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "AGT-05", "title": "Agentic task execution", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record an agent mode that plans and carries out multi-step tasks with tools (browser, files, connectors), with visible steps, user confirmation of side effects and stop control. Run one fixture task (gather three documents, draft a summary, propose an email). Record interventions and what ran. A final claim of success is not proof.", "questions": [ { "id": "agent_mode", "question": "Is there an agent mode for multi-step tasks?" }, { "id": "visible_steps", "question": "Are steps and tool calls shown?" }, { "id": "side_effect_confirmation", "question": "Must the user confirm actions with side effects?" }, { "id": "stop_control", "question": "Can the user stop a running task?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:AGT-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "AI agents are listed as a paid Custom option.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "agent_mode", "question": "Is there an agent mode for multi-step tasks?", "support": "partial", "answer": "Factsheet marks AI agents unavailable on standard editions and chargeable in Custom; task/tool scope is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "visible_steps", "question": "Are steps and tool calls shown?", "support": "unknown", "answer": "Are steps and tool calls shown? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established.", "evidenceIds": [] }, { "id": "side_effect_confirmation", "question": "Must the user confirm actions with side effects?", "support": "unknown", "answer": "Must the user confirm actions with side effects? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established.", "evidenceIds": [] }, { "id": "stop_control", "question": "Can the user stop a running task?", "support": "unknown", "answer": "Can the user stop a running task? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established.", "evidenceIds": [] } ], "limitations": [ "Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "productId": "swissgpt", "claimId": "swissgpt:AGT-05", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "AGT-06", "title": "Programmable access", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record a public API for chat, assistants and knowledge, SDKs, API authentication, rate limits and whether API use counts against the same governance (audit, budgets, model restrictions). Being an MCP client is different from exposing the product over MCP.", "questions": [ { "id": "chat_api", "question": "Is there an API for chat and assistants?" }, { "id": "knowledge_api", "question": "Can documents be loaded through an API?" }, { "id": "api_governance", "question": "Do audit, budgets and model rules apply to API use?" }, { "id": "mcp_server", "question": "Does the product expose itself to other agents over MCP?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:AGT-06", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:AGT-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "A separate AlpineAI API platform is advertised. Custom application integrations are explicitly offered under Enterprise from 10 licences; standalone API entitlement remains unknown and new accounts are activated gradually.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "api" ], "version": null, "plan": "Enterprise custom application integrations from 10 licences; standalone API tariff/entitlement not established", "addOns": [ "Individually contracted integration; API account activation required" ], "deploymentMode": null, "region": "API portal advertises Swiss processing; endpoint-specific processing and contractual entitlement unverified", "os": [], "surfaces": [ { "id": "api", "name": "AlpineAI API platform", "type": "api" } ] }, "questions": [ { "id": "chat_api", "question": "Is there an API for chat and assistants?", "support": "partial", "answer": "The product page describes requests/results through its separate API platform and explicitly places custom integrations in Enterprise. The public API landing page supports REST/SDK positioning but requires sign-in and gradual account activation. Specific chat/assistant endpoints, auth methods, standalone licensing and inclusion in Standard/Premium were not verified.", "evidenceIds": [ "swissgpt:swissgpt:review2-product", "swissgpt:swissgpt:review2-api-access", "swissgpt:swissgpt:university" ] }, { "id": "knowledge_api", "question": "Can documents be loaded through an API?", "support": "unknown", "answer": "No unauthenticated document-ingestion endpoint reference was retrieved from the API portal; naming general integrations is not proof of an ingestion API.", "evidenceIds": [] }, { "id": "api_governance", "question": "Do audit, budgets and model rules apply to API use?", "support": "unknown", "answer": "The API landing page advertises monitoring of usage and costs, but scope of chat audit, budgets and model rules for API calls was not established without authenticated documentation.", "evidenceIds": [] }, { "id": "mcp_server", "question": "Does the product expose itself to other agents over MCP?", "support": "unknown", "answer": "No AlpineAI-provided MCP server exposing the product to external agents was documented in the retrieved product or API landing pages.", "evidenceIds": [] } ], "limitations": [ "Enterprise custom integration is documented; a universal API entitlement across chat licence tiers is not.", "No authenticated endpoint documentation, API account, rate-limit data or governance fixture was accessed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:review2-product", "swissgpt:swissgpt:review2-api-access", "swissgpt:swissgpt:university" ] } ] }, { "id": "WORK-01", "title": "Clients and access points", "group": { "id": 4, "name": "Daily work" }, "judgment": "List web, desktop (Windows, macOS), iOS, Android, mobile browser and browser extension separately. For each, record login with company SSO, feature gaps against web, and MDM/Intune deployability. An installable app is different from a mobile website.", "questions": [ { "id": "web", "question": "Is a full web client available?" }, { "id": "desktop_apps", "question": "Windows and macOS apps?" }, { "id": "mobile_apps", "question": "iOS and Android apps with SSO?" }, { "id": "browser_extension", "question": "Is there a browser extension or sidebar?" }, { "id": "managed_deployment", "question": "Can IT deploy and configure clients through MDM?" }, { "id": "client_feature_gaps", "question": "Which features are missing on mobile?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "A browser-accessed company chatbot with Swisscom Login is offered.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "web", "question": "Is a full web client available?", "support": "supported", "answer": "The offer links activation through My Swisscom Business and describes an online company chatbot; browser access is shown by the published workspace material.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "desktop_apps", "question": "Windows and macOS apps?", "support": "unknown", "answer": "Windows and macOS apps? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.", "evidenceIds": [] }, { "id": "mobile_apps", "question": "iOS and Android apps with SSO?", "support": "unknown", "answer": "iOS and Android apps with SSO? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.", "evidenceIds": [] }, { "id": "browser_extension", "question": "Is there a browser extension or sidebar?", "support": "unknown", "answer": "Is there a browser extension or sidebar? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.", "evidenceIds": [] }, { "id": "managed_deployment", "question": "Can IT deploy and configure clients through MDM?", "support": "unknown", "answer": "Can IT deploy and configure clients through MDM? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.", "evidenceIds": [] }, { "id": "client_feature_gaps", "question": "Which features are missing on mobile?", "support": "unknown", "answer": "Which features are missing on mobile? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.", "evidenceIds": [] } ], "limitations": [ "Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "productId": "swissgpt", "claimId": "swissgpt:WORK-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The FAQ lists web and iOS/Android access.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web", "mobile" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland; mobile clients on user devices", "os": [ "iOS", "Android" ], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" }, { "id": "mobile", "name": "AlpineAI iOS and Android apps", "type": "mobile" } ] }, "questions": [ { "id": "web", "question": "Is a full web client available?", "support": "supported", "answer": "Works in Chrome, Firefox, Safari or Edge on internet-connected computers and mobile devices.", "evidenceIds": [ "swissgpt:swissgpt:product" ] }, { "id": "desktop_apps", "question": "Windows and macOS apps?", "support": "unknown", "answer": "Windows and macOS apps? Unknown. Desktop OS support is only package-dependent in AGB 2.1. Browser extension, MDM/Intune deployment and mobile parity are not documented.", "evidenceIds": [] }, { "id": "mobile_apps", "question": "iOS and Android apps with SSO?", "support": "partial", "answer": "iOS and Android apps are advertised; company SSO in those apps was not verified.", "evidenceIds": [ "swissgpt:swissgpt:product" ] }, { "id": "browser_extension", "question": "Is there a browser extension or sidebar?", "support": "unknown", "answer": "Is there a browser extension or sidebar? Unknown. Desktop OS support is only package-dependent in AGB 2.1. Browser extension, MDM/Intune deployment and mobile parity are not documented.", "evidenceIds": [] }, { "id": "managed_deployment", "question": "Can IT deploy and configure clients through MDM?", "support": "unknown", "answer": "Can IT deploy and configure clients through MDM? Unknown. Desktop OS support is only package-dependent in AGB 2.1. Browser extension, MDM/Intune deployment and mobile parity are not documented.", "evidenceIds": [] }, { "id": "client_feature_gaps", "question": "Which features are missing on mobile?", "support": "unknown", "answer": "Which features are missing on mobile? Unknown. Desktop OS support is only package-dependent in AGB 2.1. Browser extension, MDM/Intune deployment and mobile parity are not documented.", "evidenceIds": [] } ], "limitations": [ "Desktop OS support is only package-dependent in AGB 2.1. Browser extension, MDM/Intune deployment and mobile parity are not documented." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ] }, { "id": "WORK-02", "title": "Office suite and Teams integration", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record presence inside Word, Excel, PowerPoint, Outlook and Teams (and Google Docs, Gmail), with what the assistant can do in each: read the open document, write into it, act on mail. Record extra licences and admin consent needed. A connector that searches Office files is KNOW-03, not WORK-02.", "questions": [ { "id": "word_excel_powerpoint", "question": "Does it work inside Word, Excel and PowerPoint?" }, { "id": "outlook", "question": "Does it work inside Outlook?" }, { "id": "teams", "question": "Is there a Teams app or bot?" }, { "id": "google_workspace_apps", "question": "Does it work inside Docs, Sheets or Gmail?" }, { "id": "licence_prerequisites", "question": "Which licences or consents are needed?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-02", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:WORK-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Standard and Premium include an Outlook add-in for reading, drafting and translating email.", "availability": "generally-available", "delivery": "official-integration", "scope": { "surfaceIds": [ "outlook" ], "version": null, "plan": "Standard and Premium; Enterprise packaging unspecified", "addOns": [], "deploymentMode": null, "region": "Content processed on AlpineAI hardware in Switzerland", "os": [], "surfaces": [ { "id": "outlook", "name": "AlpineAI Outlook add-in", "type": "office-add-in" } ] }, "questions": [ { "id": "word_excel_powerpoint", "question": "Does it work inside Word, Excel and PowerPoint?", "support": "unknown", "answer": "Does it work inside Word, Excel and PowerPoint? Unknown. Word, Excel, PowerPoint, Teams and Google application integrations are not specified. Outlook add-in consent and compatibility requirements remain unverified.", "evidenceIds": [] }, { "id": "outlook", "question": "Does it work inside Outlook?", "support": "supported", "answer": "Add-in summarises messages/threads, drafts replies and translates within Outlook. The FAQ describes Get Add-Ins installation.", "evidenceIds": [ "swissgpt:swissgpt:product" ] }, { "id": "teams", "question": "Is there a Teams app or bot?", "support": "unknown", "answer": "Is there a Teams app or bot? Unknown. Word, Excel, PowerPoint, Teams and Google application integrations are not specified. Outlook add-in consent and compatibility requirements remain unverified.", "evidenceIds": [] }, { "id": "google_workspace_apps", "question": "Does it work inside Docs, Sheets or Gmail?", "support": "unknown", "answer": "Does it work inside Docs, Sheets or Gmail? Unknown. Word, Excel, PowerPoint, Teams and Google application integrations are not specified. Outlook add-in consent and compatibility requirements remain unverified.", "evidenceIds": [] }, { "id": "licence_prerequisites", "question": "Which licences or consents are needed?", "support": "partial", "answer": "Included with Standard and Premium. Microsoft licence/version prerequisites and tenant consent requirements are not stated.", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ], "limitations": [ "Word, Excel, PowerPoint, Teams and Google application integrations are not specified. Outlook add-in consent and compatibility requirements remain unverified." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ] }, { "id": "WORK-03", "title": "Translation and writing", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record document translation preserving layout, the translation engine (LLM or dedicated such as DeepL), glossaries, formality control, supported languages including Swiss German conventions (no ß), and rewriting/proofreading tools. Translate the shared German contract into French and Italian and record layout and glossary results.", "questions": [ { "id": "document_translation", "question": "Can whole documents be translated with formatting kept?" }, { "id": "translation_engine", "question": "Which engine translates?" }, { "id": "glossaries", "question": "Are company glossaries supported?" }, { "id": "formality_and_variants", "question": "Can formality and regional variants (de-CH) be set?" }, { "id": "writing_tools", "question": "Are dedicated rewrite and proofreading tools available?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Basic text translation and rewriting are advertised; de-CH/formality can be requested in assistant instructions.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "document_translation", "question": "Can whole documents be translated with formatting kept?", "support": "unknown", "answer": "Can whole documents be translated with formatting kept? Unknown. Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established.", "evidenceIds": [] }, { "id": "translation_engine", "question": "Which engine translates?", "support": "partial", "answer": "Product describes AI text translation and rewriting using its LLM chatbot; no separate translation service is named.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "glossaries", "question": "Are company glossaries supported?", "support": "unknown", "answer": "Are company glossaries supported? Unknown. Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established.", "evidenceIds": [] }, { "id": "formality_and_variants", "question": "Can formality and regional variants (de-CH) be set?", "support": "partial", "answer": "Guide shows assistant instructions for Swiss spelling, ss instead of ß and informal/formal address. This is prompt guidance, not an enforced locale control.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:guide" ] }, { "id": "writing_tools", "question": "Are dedicated rewrite and proofreading tools available?", "support": "supported", "answer": "Translate, rewrite, summarise and create text are advertised across the basic service.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] } ], "limitations": [ "Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:guide" ] }, { "productId": "swissgpt", "claimId": "swissgpt:WORK-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The platform and Outlook add-in offer drafting, summaries and translations.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "document_translation", "question": "Can whole documents be translated with formatting kept?", "support": "unknown", "answer": "Can whole documents be translated with formatting kept? Unknown. Whole-document layout preservation, a dedicated translation engine, company glossaries, formality and de-CH controls were not specified or tested.", "evidenceIds": [] }, { "id": "translation_engine", "question": "Which engine translates?", "support": "unknown", "answer": "Which engine translates? Unknown. Whole-document layout preservation, a dedicated translation engine, company glossaries, formality and de-CH controls were not specified or tested.", "evidenceIds": [] }, { "id": "glossaries", "question": "Are company glossaries supported?", "support": "unknown", "answer": "Are company glossaries supported? Unknown. Whole-document layout preservation, a dedicated translation engine, company glossaries, formality and de-CH controls were not specified or tested.", "evidenceIds": [] }, { "id": "formality_and_variants", "question": "Can formality and regional variants (de-CH) be set?", "support": "unknown", "answer": "Can formality and regional variants (de-CH) be set? Unknown. Whole-document layout preservation, a dedicated translation engine, company glossaries, formality and de-CH controls were not specified or tested.", "evidenceIds": [] }, { "id": "writing_tools", "question": "Are dedicated rewrite and proofreading tools available?", "support": "partial", "answer": "The FAQ advertises drafting and replying to email, summaries and translations into Swiss national languages and English. Proofreading controls are not detailed.", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ], "limitations": [ "Whole-document layout preservation, a dedicated translation engine, company glossaries, formality and de-CH controls were not specified or tested." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ] }, { "id": "WORK-04", "title": "Image generation and editing", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record available image models, editing (inpainting, reference images), admin control and per-image cost visibility, and licence or usage terms for generated images.", "questions": [ { "id": "image_generation", "question": "Can users generate images, with which models?" }, { "id": "image_editing", "question": "Can users edit uploaded images?" }, { "id": "admin_control", "question": "Can admins restrict image generation?" }, { "id": "usage_terms", "question": "What usage rights apply to output?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-04", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:WORK-04", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "WORK-05", "title": "Voice and meetings", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record dictation, read-aloud, live voice conversation, meeting transcription and summarisation, supported languages including Swiss German speech, and where audio is processed.", "questions": [ { "id": "dictation", "question": "Can users dictate prompts?" }, { "id": "read_aloud", "question": "Can answers be read aloud?" }, { "id": "voice_conversation", "question": "Is a live voice mode available?" }, { "id": "meeting_summaries", "question": "Are meetings transcribed and summarised?" }, { "id": "swiss_german_speech", "question": "Is Swiss German speech recognised?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The factsheet includes voice input and audio transcription in all paid editions.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "dictation", "question": "Can users dictate prompts?", "support": "supported", "answer": "Voice input is included across Essential, Professional, Premium and Custom.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "read_aloud", "question": "Can answers be read aloud?", "support": "unknown", "answer": "Can answers be read aloud? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested.", "evidenceIds": [] }, { "id": "voice_conversation", "question": "Is a live voice mode available?", "support": "unknown", "answer": "Is a live voice mode available? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested.", "evidenceIds": [] }, { "id": "meeting_summaries", "question": "Are meetings transcribed and summarised?", "support": "partial", "answer": "Audio files and transcription are listed; product use cases mention meeting summaries. A live meeting bot, recording method and summary workflow are not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "swiss_german_speech", "question": "Is Swiss German speech recognised?", "support": "unknown", "answer": "Is Swiss German speech recognised? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested.", "evidenceIds": [] } ], "limitations": [ "Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet", "swisscom-assistant:swisscom-assistant:offer" ] }, { "productId": "swissgpt", "claimId": "swissgpt:WORK-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Premium Listener records audio, transcribes Swiss German and creates minutes or summaries.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web", "mobile" ], "version": null, "plan": "Premium Listener; Enterprise inclusion per order", "addOns": [], "deploymentMode": null, "region": "Audio processing on AlpineAI-owned hardware in Switzerland", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" }, { "id": "mobile", "name": "AlpineAI iOS and Android apps", "type": "mobile" } ] }, "questions": [ { "id": "dictation", "question": "Can users dictate prompts?", "support": "partial", "answer": "Listener records dictation through the microphone and accepts existing audio files. Direct dictation into a chat prompt was not established.", "evidenceIds": [ "swissgpt:swissgpt:product" ] }, { "id": "read_aloud", "question": "Can answers be read aloud?", "support": "unknown", "answer": "Can answers be read aloud? Unknown. Read-aloud and live bidirectional voice conversation are undocumented; recognition quality was not independently tested.", "evidenceIds": [] }, { "id": "voice_conversation", "question": "Is a live voice mode available?", "support": "unknown", "answer": "Is a live voice mode available? Unknown. Read-aloud and live bidirectional voice conversation are undocumented; recognition quality was not independently tested.", "evidenceIds": [] }, { "id": "meeting_summaries", "question": "Are meetings transcribed and summarised?", "support": "supported", "answer": "Advertises complete transcripts and structured minutes, summaries, key facts and to-dos; recordings process on AlpineAI hardware in Switzerland.", "evidenceIds": [ "swissgpt:swissgpt:product" ] }, { "id": "swiss_german_speech", "question": "Is Swiss German speech recognised?", "support": "supported", "answer": "Vendor claims Swiss German and other dialect recognition, with transcript output in German, English, French or Italian.", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ], "limitations": [ "Read-aloud and live bidirectional voice conversation are undocumented; recognition quality was not independently tested." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:product" ] } ] }, { "id": "WORK-06", "title": "Data analysis and document output", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record code execution for data analysis, charts, and generation of downloadable Word, Excel, PowerPoint and PDF files. Analyse the fixture Excel and request a PowerPoint summary. Record where code runs and whether files are editable.", "questions": [ { "id": "data_analysis", "question": "Can it analyse spreadsheets with executed code?" }, { "id": "charts", "question": "Can it produce charts?" }, { "id": "office_file_output", "question": "Can it create Word, Excel or PowerPoint files?" }, { "id": "canvas_editing", "question": "Is there a document or canvas editor for iterating on output?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-06", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:WORK-06", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "WORK-07", "title": "Sharing and team spaces", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record chat sharing (link, user, group), shared projects or team spaces, channels or group chat with AI, and commenting. Test sharing a chat with a colleague in another group and record what the recipient sees, including knowledge they lack access to.", "questions": [ { "id": "share_chats", "question": "Can chats be shared inside the organisation?" }, { "id": "team_spaces", "question": "Are shared projects or workspaces available?" }, { "id": "group_chat", "question": "Can several people chat together with the AI?" }, { "id": "share_permission_boundary", "question": "Does sharing respect the recipient's access to sources?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-07", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:WORK-07", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "WORK-08", "title": "Interface languages and accessibility", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record UI languages, focusing on German, French, Italian and English, with translation quality observed (complete, partial, machine-translated). Record response language handling and WCAG conformance statements.", "questions": [ { "id": "ui_languages", "question": "Which UI languages are offered?" }, { "id": "dach_language_quality", "question": "Are German, French and Italian UIs complete and natural?" }, { "id": "accessibility_statement", "question": "Is there a WCAG conformance statement?" }, { "id": "admin_ui_languages", "question": "Is the admin interface available in German?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-08", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:WORK-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Terms specify a German and English interface; language quality was not observed.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "ui_languages", "question": "Which UI languages are offered?", "support": "partial", "answer": "AGB 2.1 explicitly names German and English UI. Sector pages advertise processing of Swiss national languages and English; that does not establish French/Italian UI coverage.", "evidenceIds": [ "swissgpt:swissgpt:terms" ] }, { "id": "dach_language_quality", "question": "Are German, French and Italian UIs complete and natural?", "support": "unknown", "answer": "Are German, French and Italian UIs complete and natural? Unknown. No authenticated German/French/Italian UI review, WCAG conformance statement or German admin-interface specification was located.", "evidenceIds": [] }, { "id": "accessibility_statement", "question": "Is there a WCAG conformance statement?", "support": "unknown", "answer": "Is there a WCAG conformance statement? Unknown. No authenticated German/French/Italian UI review, WCAG conformance statement or German admin-interface specification was located.", "evidenceIds": [] }, { "id": "admin_ui_languages", "question": "Is the admin interface available in German?", "support": "unknown", "answer": "Is the admin interface available in German? Unknown. No authenticated German/French/Italian UI review, WCAG conformance statement or German admin-interface specification was located.", "evidenceIds": [] } ], "limitations": [ "No authenticated German/French/Italian UI review, WCAG conformance statement or German admin-interface specification was located." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:terms" ] } ] }, { "id": "ADM-01", "title": "Single sign-on and authentication", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record SAML, OIDC, Microsoft Entra ID, Google, LDAP, MFA enforcement, conditional-access compatibility, domain verification and plan restrictions. Test one SSO login on a trial where possible.", "questions": [ { "id": "sso_protocols", "question": "Which SSO protocols and identity providers work?" }, { "id": "sso_plan", "question": "Which plan includes SSO?" }, { "id": "mfa", "question": "Can MFA be enforced?" }, { "id": "conditional_access", "question": "Do Entra conditional-access policies apply?" }, { "id": "domain_capture", "question": "Can the company claim its email domain?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Swisscom Login is required; enterprise SSO is a paid Custom option.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "sso_protocols", "question": "Which SSO protocols and identity providers work?", "support": "partial", "answer": "Basic access requires a valid Swisscom Login. Custom SSO is listed but SAML/OIDC/IdP support is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet", "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "sso_plan", "question": "Which plan includes SSO?", "support": "supported", "answer": "Factsheet explicitly marks SSO unavailable on standard paid editions and chargeable in Custom.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "mfa", "question": "Can MFA be enforced?", "support": "unknown", "answer": "Can MFA be enforced? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented.", "evidenceIds": [] }, { "id": "conditional_access", "question": "Do Entra conditional-access policies apply?", "support": "unknown", "answer": "Do Entra conditional-access policies apply? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented.", "evidenceIds": [] }, { "id": "domain_capture", "question": "Can the company claim its email domain?", "support": "unknown", "answer": "Can the company claim its email domain? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented.", "evidenceIds": [] } ], "limitations": [ "MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet", "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "productId": "swissgpt", "claimId": "swissgpt:ADM-01", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-02", "title": "User provisioning and lifecycle", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record SCIM, just-in-time provisioning, group sync from the identity provider, deprovisioning effects (chats, assistants, knowledge ownership transfer) and licence assignment. Deprovision a test user and record what happens to their content.", "questions": [ { "id": "scim", "question": "Is SCIM provisioning supported?" }, { "id": "group_sync", "question": "Are identity-provider groups synced?" }, { "id": "jit_provisioning", "question": "Are users created at first login?" }, { "id": "deprovisioning", "question": "What happens to a removed user's data and shared assets?" }, { "id": "seat_assignment", "question": "Can admins assign and reclaim seats?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-02", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:ADM-02", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-03", "title": "Roles, groups and feature permissions", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record admin roles, delegated admins, groups, per-feature permissions (web search, image generation, connectors, file upload, agents), separation of subsidiaries or departments, and enforcement. Test one disabled feature for one group.", "questions": [ { "id": "admin_roles", "question": "Which admin roles exist, and can admin rights be delegated?" }, { "id": "groups", "question": "Can permissions be set per group?" }, { "id": "feature_toggles", "question": "Which features can be switched on or off per group?" }, { "id": "multi_entity", "question": "Can subsidiaries or departments be separated within one contract?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-03", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:ADM-03", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-04", "title": "Usage and adoption analytics", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record dashboards for active users, usage by feature, model, group and assistant, export, and privacy controls (aggregation, pseudonymisation, works-council-friendly settings). Distinguish aggregate adoption metrics from per-person monitoring.", "questions": [ { "id": "adoption_dashboard", "question": "Is there an adoption dashboard?" }, { "id": "breakdowns", "question": "Can usage be broken down by group, model, feature and assistant?" }, { "id": "export", "question": "Can usage data be exported?" }, { "id": "privacy_modes", "question": "Can per-person reporting be limited or pseudonymised?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-04", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:ADM-04", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-05", "title": "Spend controls and cost allocation", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record cost visibility per user, group and cost centre, budgets and their behaviour (alert, block, downgrade model), pooled credits, and chargeback exports. Test a small budget on a trial where possible. Distinguish billed amounts, estimates and unavailable amounts.", "questions": [ { "id": "cost_visibility", "question": "Can admins see cost or consumption per user and group?" }, { "id": "budgets", "question": "Can budgets be set per user or group?" }, { "id": "budget_enforcement", "question": "Does reaching a budget alert, block or downgrade?" }, { "id": "chargeback", "question": "Can costs be exported per cost centre?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-05", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:ADM-05", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-06", "title": "Audit logs and compliance export", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record which events are logged (logins, admin changes, prompts, responses, file access, connector queries), retention, export or SIEM streaming, and eDiscovery/legal hold. Use the word audit only with a defined retention and integrity model.", "questions": [ { "id": "admin_events", "question": "Are admin and security events logged?" }, { "id": "content_logging", "question": "Can prompts and answers be retained for compliance, and is it configurable?" }, { "id": "siem_export", "question": "Can logs stream to a SIEM or be exported?" }, { "id": "ediscovery", "question": "Are eDiscovery and legal hold supported?" }, { "id": "log_retention", "question": "How long are logs kept?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-06", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:ADM-06", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-07", "title": "Data loss prevention and personal data", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record detection and handling of personal and confidential data before it reaches a model: redaction, masking, blocking, warning. Record integration with Purview, Netskope or similar, and whether filtering runs locally or at a third party. Send a fixture prompt with a Swiss AHV number and IBAN and record the outcome.", "questions": [ { "id": "pii_detection", "question": "Is personal data detected in prompts and files?" }, { "id": "pii_action", "question": "Is it redacted, masked, blocked or only warned?" }, { "id": "custom_patterns", "question": "Can admins add custom patterns or terms?" }, { "id": "dlp_integration", "question": "Does it integrate with an existing DLP product?" }, { "id": "filter_location", "question": "Where does filtering run?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-07", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:ADM-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Web search has a sensitive-content consent step; general PII/DLP handling is unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "pii_detection", "question": "Is personal data detected in prompts and files?", "support": "partial", "answer": "AGB 2.5 says the system can detect potentially sensitive search-query content; it does not specify personal-data types or uploaded-file detection.", "evidenceIds": [ "swissgpt:swissgpt:terms" ] }, { "id": "pii_action", "question": "Is it redacted, masked, blocked or only warned?", "support": "partial", "answer": "Detected potentially sensitive web-search content requires renewed user consent before transmission. Redaction or blocking is not established.", "evidenceIds": [ "swissgpt:swissgpt:terms" ] }, { "id": "custom_patterns", "question": "Can admins add custom patterns or terms?", "support": "unknown", "answer": "Can admins add custom patterns or terms? Unknown. Custom patterns, external DLP integration, detection coverage and filter location are not documented; no AHV/IBAN fixture was used.", "evidenceIds": [] }, { "id": "dlp_integration", "question": "Does it integrate with an existing DLP product?", "support": "unknown", "answer": "Does it integrate with an existing DLP product? Unknown. Custom patterns, external DLP integration, detection coverage and filter location are not documented; no AHV/IBAN fixture was used.", "evidenceIds": [] }, { "id": "filter_location", "question": "Where does filtering run?", "support": "unknown", "answer": "Where does filtering run? Unknown. Custom patterns, external DLP integration, detection coverage and filter location are not documented; no AHV/IBAN fixture was used.", "evidenceIds": [] } ], "limitations": [ "Custom patterns, external DLP integration, detection coverage and filter location are not documented; no AHV/IBAN fixture was used." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:terms" ] } ] }, { "id": "ADM-08", "title": "AI policy and guardrails", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record organisation-wide system instructions, acceptable-use notices and acknowledgement, content filters, topic restrictions, AI-output labelling, and admin visibility of policy violations. Separate enforced policy from instructions the model is expected to follow.", "questions": [ { "id": "org_instructions", "question": "Can admins set organisation-wide instructions?" }, { "id": "usage_notice", "question": "Can users be required to accept a usage policy?" }, { "id": "content_filters", "question": "Are content filters configurable?" }, { "id": "violation_reporting", "question": "Are policy hits visible to admins?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Custom guardrails are marketed; trial users accept vendor usage terms at login.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "org_instructions", "question": "Can admins set organisation-wide instructions?", "support": "unknown", "answer": "Can admins set organisation-wide instructions? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability.", "evidenceIds": [] }, { "id": "usage_notice", "question": "Can users be required to accept a usage policy?", "support": "partial", "answer": "Free Trial B.3 states user usage terms are displayed at login and accepted by use. A customer-authored policy/explicit acknowledgement control is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "content_filters", "question": "Are content filters configurable?", "support": "unknown", "answer": "Are content filters configurable? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability.", "evidenceIds": [] }, { "id": "violation_reporting", "question": "Are policy hits visible to admins?", "support": "unknown", "answer": "Are policy hits visible to admins? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability.", "evidenceIds": [] } ], "limitations": [ "Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "productId": "swissgpt", "claimId": "swissgpt:ADM-08", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "DATA-01", "title": "Hosting location and data residency", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record country or region separately for chat storage, files and indexes, model inference, backups, logs and telemetry, and support access. Name the cloud provider. Record whether residency is default, a paid option or plan-dependent. \"EU data boundary\" programmes are recorded with their documented exceptions.", "questions": [ { "id": "storage_region", "question": "Where are chats, files and indexes stored?" }, { "id": "inference_region", "question": "Where do model calls run, per provider?" }, { "id": "backups_logs_region", "question": "Where are backups, logs and telemetry?" }, { "id": "support_access_region", "question": "From where can vendor staff access data?" }, { "id": "swiss_hosting", "question": "Is Swiss hosting available?" }, { "id": "residency_plan", "question": "Which plan or option provides residency?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Swisscom describes Swiss storage and inference; trial Web Fetch may send URLs to an EU third party.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "storage_region", "question": "Where are chats, files and indexes stored?", "support": "partial", "answer": "Trial terms C.8 locate Swiss AI Platform and related login/chat/usage databases at Swisscom data centres in Switzerland. Paid offer also claims all customer data stored in Switzerland; file/index topology is unspecified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "inference_region", "question": "Where do model calls run, per provider?", "support": "supported", "answer": "Swiss AI Platform processing is exclusively in Swisscom Swiss data centres under trial C.8; current paid offer claims Swiss storage and processing. These are hosted open models, not calls to their originating providers.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "backups_logs_region", "question": "Where are backups, logs and telemetry?", "support": "unknown", "answer": "Where are backups, logs and telemetry? Unknown. Backups, logs/telemetry breakdown, index placement, full staff-access geography and paid/Custom Web Fetch exception terms are not established. Blanket Swiss-only wording needs the trial Web Fetch qualification.", "evidenceIds": [] }, { "id": "support_access_region", "question": "From where can vendor staff access data?", "support": "partial", "answer": "Factsheet advertises support directly from Switzerland. This does not establish every staff access location or privileged-support boundary.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "swiss_hosting", "question": "Is Swiss hosting available?", "support": "supported", "answer": "Swisscom Cloud in Switzerland is the stated hosting for this Assistant.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "residency_plan", "question": "Which plan or option provides residency?", "support": "partial", "answer": "Swiss hosting is advertised for all editions. Free Trial C.8 explicitly permits Web Fetch to transmit referenced URLs to an unnamed external EU provider. Custom search data flows were not documented.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:trial-terms" ] } ], "limitations": [ "Backups, logs/telemetry breakdown, index placement, full staff-access geography and paid/Custom Web Fetch exception terms are not established. Blanket Swiss-only wording needs the trial Web Fetch qualification." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "productId": "swissgpt", "claimId": "swissgpt:DATA-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Swiss RIZ application hosting is consistently described. Green/RZO Swiss inference is a vendor security-page statement; a current contracted inference-site schedule is unverified because the July DPA does not list RZO. Storage, inference, support and optional search are scoped separately.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web", "api" ], "version": "Public infrastructure page and DPA Annex 3 dated 10 July 2026; no tenant contract inspected", "plan": "Current AlpineAI sector offer; contract-specific residency and secret-data supplement conditional on signature", "addOns": [], "deploymentMode": null, "region": "Advertised Swiss application hosting; current contracted inference map unverified; DPA CH/EEA with conditional third-country processing and optional external search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" }, { "id": "api", "name": "AlpineAI API platform", "type": "api" } ] }, "questions": [ { "id": "storage_region", "question": "Where are chats, files and indexes stored?", "support": "partial", "answer": "The security page describes application/data storage on AlpineAI hardware at two Swiss RIZ sites. July DPA Annex 3 independently lists RIZ CH for platform hosting and support. Separate per-index/log topology and a tenant-specific deployment schedule were not established.", "evidenceIds": [ "swissgpt:swissgpt:review2-security", "swissgpt:swissgpt:review2-dpa" ] }, { "id": "inference_region", "question": "Where do model calls run, per provider?", "support": "unknown", "answer": "The security page names Swiss Green and RZO GPU colocation on AlpineAI-owned/operated hardware without logical access by site operators. July DPA Annex 3 names Green and expressly describes pure colocation, but omits RZO. No newer public annex or contract-specific RZO authorisation was retrieved. The currently contracted complete inference-site map is therefore unknown; the marketing statement is not a verified current contract commitment.", "evidenceIds": [] }, { "id": "backups_logs_region", "question": "Where are backups, logs and telemetry?", "support": "partial", "answer": "July DPA Annex 3 lists cloudscale.ch CH for backup; Annex 2 describes daily offsite backups. This dated schedule does not establish every current log/telemetry or backup location.", "evidenceIds": [ "swissgpt:swissgpt:review2-dpa" ] }, { "id": "support_access_region", "question": "From where can vendor staff access data?", "support": "partial", "answer": "The dated annex assigns RIZ CH to customer support and EU Atlassian/Custify to helpdesk/account functions. Physical staff access countries are not fully mapped. A separately signed secret-data supplement requires Swiss services where secret data is in plaintext.", "evidenceIds": [ "swissgpt:swissgpt:review2-dpa", "swissgpt:swissgpt:secrecy" ] }, { "id": "swiss_hosting", "question": "Is Swiss hosting available?", "support": "partial", "answer": "Swiss application hosting at RIZ is supported by both public sources. The full current inference-site inventory is withheld pending a current applicable schedule, so this is not an all-processing CH-residency assurance.", "evidenceIds": [ "swissgpt:swissgpt:review2-security", "swissgpt:swissgpt:review2-dpa" ] }, { "id": "residency_plan", "question": "Which plan or option provides residency?", "support": "partial", "answer": "DPA 1.5 permits CH/EEA processing with conditional third-country safeguards. Optional Brave search is separately listed with US processing. The secret-data supplement, only when signed and applicable, narrows plaintext services including APIs to Switzerland. A current tenant-specific inference schedule is still missing.", "evidenceIds": [ "swissgpt:swissgpt:review2-dpa", "swissgpt:swissgpt:secrecy" ] } ], "limitations": [ "RZO is described as colocation, not as a foreign model API. Its absence from the July annex is not evidence of overseas inference or unauthorised processing.", "The currently contracted complete inference-site list, per-index/log/telemetry locations and exhaustive staff access countries remain unknown." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:review2-security", "swissgpt:swissgpt:review2-dpa", "swissgpt:swissgpt:secrecy" ] } ] }, { "id": "DATA-02", "title": "Deployment options", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record multi-tenant SaaS, dedicated single-tenant instance, deployment in the customer's cloud account, on-premise and air-gapped as separate options with plan and availability. Record which features are missing in each mode, who operates it, and the documented seat or contract threshold for each mode, which can differ from the enterprise plan threshold (e.g. dedicated SaaS from 2,000 seats, own cloud from 5,000). A local-network connector or gateway that reaches on-prem data from a vendor-hosted platform is KNOW-03, not on-premise deployment.", "questions": [ { "id": "multi_tenant_saas", "question": "Is a shared SaaS offered?" }, { "id": "dedicated_instance", "question": "Is a dedicated single-tenant instance offered, from what size?" }, { "id": "customer_cloud", "question": "Can it run in the customer's own cloud account, from what size?" }, { "id": "on_premise", "question": "Can the whole platform run on customer infrastructure, from what size?" }, { "id": "air_gapped", "question": "Can it run without internet access?" }, { "id": "mode_feature_gaps", "question": "Which features are missing outside SaaS?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-02", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:DATA-02", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "DATA-03", "title": "Training use and provider retention", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record whether customer content trains vendor or provider models, by plan and default; zero-data-retention arrangements with model providers; abuse-monitoring retention and human review; and the model provider's terms that apply. A \"no training\" claim on a marketing page is `vendor-claimed` until the contract or DPA says so.", "questions": [ { "id": "vendor_training", "question": "Does the vendor train on customer content?" }, { "id": "provider_training", "question": "Do model providers train on it under this product's contracts?" }, { "id": "provider_retention", "question": "How long do model providers keep prompts, including for abuse monitoring?" }, { "id": "zero_retention", "question": "Is zero data retention available, and on which plan?" }, { "id": "human_review", "question": "Can provider staff review content?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Trial terms prohibit training on submitted data; the paid offer repeats the no-training claim.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "vendor_training", "question": "Does the vendor train on customer content?", "support": "supported", "answer": "Trial C.9 limits submitted data to its requested purpose and forbids training/developing the LLM. Paid offer makes the same claim but no paid DPA was retrieved.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "provider_training", "question": "Do model providers train on it under this product's contracts?", "support": "partial", "answer": "Trial C.8 uses publicly available unchanged open models on Swisscom infrastructure. Data training by external model providers is not described; paid page says no company-data model training.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "provider_retention", "question": "How long do model providers keep prompts, including for abuse monitoring?", "support": "unknown", "answer": "How long do model providers keep prompts, including for abuse monitoring? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract.", "evidenceIds": [] }, { "id": "zero_retention", "question": "Is zero data retention available, and on which plan?", "support": "unknown", "answer": "Is zero data retention available, and on which plan? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract.", "evidenceIds": [] }, { "id": "human_review", "question": "Can provider staff review content?", "support": "unknown", "answer": "Can provider staff review content? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract.", "evidenceIds": [] } ], "limitations": [ "Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] }, { "productId": "swissgpt", "claimId": "swissgpt:DATA-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The terms prohibit model training on customer inputs. API zero retention has a narrow signed secrecy-agreement scope.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web", "api" ], "version": null, "plan": "Current hosted plans; zero retention only AI API services under signed secret-data supplement", "addOns": [ "Signed supplementary agreement for legally secret data, where applicable" ], "deploymentMode": null, "region": "CH for plaintext secret-data services; general DPA CH/EEA with conditional third countries", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" }, { "id": "api", "name": "AlpineAI API platform", "type": "api" } ] }, "questions": [ { "id": "vendor_training", "question": "Does the vendor train on customer content?", "support": "supported", "answer": "AGB 4.4 says customer inputs do not feed back into language-model development. DPA 2.4 separately permits anonymisation and use for service/product development; this is not a blanket prohibition on every secondary use.", "evidenceIds": [ "swissgpt:swissgpt:terms", "swissgpt:swissgpt:dpa" ] }, { "id": "provider_training", "question": "Do model providers train on it under this product's contracts?", "support": "partial", "answer": "Vendor says models run on AlpineAI hardware without foreign model APIs; a separate third-party model-provider training contract is not established.", "evidenceIds": [ "swissgpt:swissgpt:product" ] }, { "id": "provider_retention", "question": "How long do model providers keep prompts, including for abuse monitoring?", "support": "partial", "answer": "Signed secrecy agreement forbids storing/logging AI API input and output for secret data. Ordinary web-chat and general API retention periods are unspecified.", "evidenceIds": [ "swissgpt:swissgpt:secrecy" ] }, { "id": "zero_retention", "question": "Is zero data retention available, and on which plan?", "support": "supported", "answer": "Available contractually for AI API services processing legally secret data when the supplementary agreement is signed. It is not a general chat-history promise.", "evidenceIds": [ "swissgpt:swissgpt:secrecy" ] }, { "id": "human_review", "question": "Can provider staff review content?", "support": "supported", "answer": "For secret data under the signed supplement, plaintext access needs individual approval, unavoidable BCM emergency or a binding Swiss order; staff abuse monitoring with plaintext access is forbidden.", "evidenceIds": [ "swissgpt:swissgpt:secrecy" ] } ], "limitations": [ "Ordinary-chat/provider retention and general staff-review practice outside the signed secret-data scope are not documented. DPA anonymised-data use must be read alongside the narrower no-training clause." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:terms", "swissgpt:swissgpt:dpa", "swissgpt:swissgpt:product", "swissgpt:swissgpt:secrecy" ] } ] }, { "id": "DATA-04", "title": "Retention and deletion", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record default retention for chats, files, indexes and logs; admin-configured retention; user deletion; deletion after contract end; and deletion confirmation.", "questions": [ { "id": "default_retention", "question": "What is retained and for how long by default?" }, { "id": "admin_retention", "question": "Can admins set retention periods?" }, { "id": "user_deletion", "question": "Can users delete their chats and files permanently?" }, { "id": "contract_end_deletion", "question": "What is deleted at contract end, and when?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Unconverted trial data is deleted three months after trial end.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "default_retention", "question": "What is retained and for how long by default?", "support": "partial", "answer": "Trial C.9 retains assistants/chat histories for potential paid conversion and deletes all trial data if no purchase occurs within three months after trial end. Paid default chat/file/index/log retention is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "admin_retention", "question": "Can admins set retention periods?", "support": "unknown", "answer": "Can admins set retention periods? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination.", "evidenceIds": [] }, { "id": "user_deletion", "question": "Can users delete their chats and files permanently?", "support": "unknown", "answer": "Can users delete their chats and files permanently? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination.", "evidenceIds": [] }, { "id": "contract_end_deletion", "question": "What is deleted at contract end, and when?", "support": "unknown", "answer": "What is deleted at contract end, and when? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination.", "evidenceIds": [] } ], "limitations": [ "Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] }, { "productId": "swissgpt", "claimId": "swissgpt:DATA-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The DPA requires deletion after contract end with a backup-cycle exception.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "default_retention", "question": "What is retained and for how long by default?", "support": "unknown", "answer": "What is retained and for how long by default? Unknown. Default chat/file/index/log periods, customer retention settings, permanent user deletion and the backup-cycle deadline are not specified.", "evidenceIds": [] }, { "id": "admin_retention", "question": "Can admins set retention periods?", "support": "unknown", "answer": "Can admins set retention periods? Unknown. Default chat/file/index/log periods, customer retention settings, permanent user deletion and the backup-cycle deadline are not specified.", "evidenceIds": [] }, { "id": "user_deletion", "question": "Can users delete their chats and files permanently?", "support": "unknown", "answer": "Can users delete their chats and files permanently? Unknown. Default chat/file/index/log periods, customer retention settings, permanent user deletion and the backup-cycle deadline are not specified.", "evidenceIds": [] }, { "id": "contract_end_deletion", "question": "What is deleted at contract end, and when?", "support": "partial", "answer": "DPA 9.1 requires deletion of provided customer data on termination. Backup copies delete on restoration and ultimately as backup cycles expire; no cycle duration is given. AGB 7.5 offers written confirmation on request with legal-retention exceptions.", "evidenceIds": [ "swissgpt:swissgpt:dpa", "swissgpt:swissgpt:terms" ] } ], "limitations": [ "Default chat/file/index/log periods, customer retention settings, permanent user deletion and the backup-cycle deadline are not specified." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:dpa", "swissgpt:swissgpt:terms" ] } ] }, { "id": "DATA-05", "title": "Sub-processors and foreign-law exposure", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record the published sub-processor list with countries, change-notification rules, the vendor's and parent company's jurisdiction, transfer mechanisms (EU-US Data Privacy Framework, Swiss-US DPF, SCCs) and the vendor's documented position on foreign government access requests (e.g. US CLOUD Act). Record facts, not a legal assessment.", "questions": [ { "id": "subprocessor_list", "question": "Is a dated sub-processor list published?" }, { "id": "subprocessor_countries", "question": "Which countries do sub-processors operate in?" }, { "id": "change_notification", "question": "Are customers notified of sub-processor changes?" }, { "id": "parent_jurisdiction", "question": "Which jurisdiction governs the vendor and its parent?" }, { "id": "transfer_mechanism", "question": "Which transfer mechanism applies to non-EU/CH processing?" }, { "id": "government_access_policy", "question": "Is there a published government-access or transparency policy?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Trial contract identifies a Swiss provider and an unnamed EU Web Fetch processor.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "subprocessor_list", "question": "Is a dated sub-processor list published?", "support": "unknown", "answer": "Is a dated sub-processor list published? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion.", "evidenceIds": [] }, { "id": "subprocessor_countries", "question": "Which countries do sub-processors operate in?", "support": "partial", "answer": "Trial C.8 permits an external EU third party for URL retrieval; its identity is not listed. Swiss AI Platform itself runs in Switzerland.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "change_notification", "question": "Are customers notified of sub-processor changes?", "support": "unknown", "answer": "Are customers notified of sub-processor changes? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion.", "evidenceIds": [] }, { "id": "parent_jurisdiction", "question": "Which jurisdiction governs the vendor and its parent?", "support": "partial", "answer": "Trial names Swisscom (Switzerland) Ltd as provider. The parent incorporation/ownership was not independently re-retrieved in this pass.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "transfer_mechanism", "question": "Which transfer mechanism applies to non-EU/CH processing?", "support": "unknown", "answer": "Which transfer mechanism applies to non-EU/CH processing? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion.", "evidenceIds": [] }, { "id": "government_access_policy", "question": "Is there a published government-access or transparency policy?", "support": "unknown", "answer": "Is there a published government-access or transparency policy? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion.", "evidenceIds": [] } ], "limitations": [ "No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "productId": "swissgpt", "claimId": "swissgpt:DATA-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "A public July 2026 DPA annex lists operational suppliers and contract notification/transfer terms. It is a dated source, not proof of the complete current provider list: RZO appears only on the security page and its current contractual status remains unknown.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web", "api" ], "version": "DPA Annex 3 dated 10 July 2026; re-retrieved 21 October 2026", "plan": "AlpineAI platform contracts; current tenant-specific supplier schedule not inspected", "addOns": [], "deploymentMode": null, "region": "Dated annex CH/EU/US supplier locations; current complete country/supplier schedule unverified", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" }, { "id": "api", "name": "AlpineAI API platform", "type": "api" } ] }, "questions": [ { "id": "subprocessor_list", "question": "Is a dated sub-processor list published?", "support": "partial", "answer": "A public Annex 3 dated 10 July 2026 is downloadable through /avv/. It includes RIZ hosting/support and Green colocation. The security page additionally names RZO. No updated public annex, RZO approval notice or tenant-specific schedule was obtained, so completeness/current applicability is unknown.", "evidenceIds": [ "swissgpt:swissgpt:review2-dpa", "swissgpt:swissgpt:review2-security" ] }, { "id": "subprocessor_countries", "question": "Which countries do sub-processors operate in?", "support": "partial", "answer": "The dated annex lists CH data locations for RIZ, Green, cloudscale, accounting and IT operations; EU for helpdesk/payments/customer success; US for CRM and opt-in Brave search. Green is described as rack/power/network colocation without logical access, not model-provider API processing. These are the annex entries, not an exhaustive current content-processing country map.", "evidenceIds": [ "swissgpt:swissgpt:review2-dpa" ] }, { "id": "change_notification", "question": "Are customers notified of sub-processor changes?", "support": "supported", "answer": "DPA 7.3 requires text notice of intended additions/replacements and gives 14 days for an objection supported by an important reason. No customer-specific change notice was inspected.", "evidenceIds": [ "swissgpt:swissgpt:review2-dpa" ] }, { "id": "parent_jurisdiction", "question": "Which jurisdiction governs the vendor and its parent?", "support": "partial", "answer": "The contracting entity is AlpineAI AG in Davos, Switzerland; ultimate parent/beneficial-owner jurisdiction was not established.", "evidenceIds": [ "swissgpt:swissgpt:imprint", "swissgpt:swissgpt:terms" ] }, { "id": "transfer_mechanism", "question": "Which transfer mechanism applies to non-EU/CH processing?", "support": "partial", "answer": "DPA 1.5 conditions third-country processing on prior written notice and adequate safeguards such as SCCs or adequacy. It does not map a particular transfer instrument to each US supplier.", "evidenceIds": [ "swissgpt:swissgpt:review2-dpa" ] }, { "id": "government_access_policy", "question": "Is there a published government-access or transparency policy?", "support": "supported", "answer": "DPA 2.1 requires notice of legally mandated processing unless prohibited. The separately signed secret-data supplement adds Swiss-order notice, challenge assistance and minimal disclosure, within its Swiss secret-data scope.", "evidenceIds": [ "swissgpt:swissgpt:review2-dpa", "swissgpt:swissgpt:secrecy" ] } ], "limitations": [ "No current complete provider/country schedule or RZO-specific authorisation was retrieved; no inference is made that RZO is approved, unauthorised or a separate model provider.", "Ultimate ownership and supplier-specific US transfer instruments remain unknown." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:review2-dpa", "swissgpt:swissgpt:review2-security", "swissgpt:swissgpt:imprint", "swissgpt:swissgpt:terms", "swissgpt:swissgpt:secrecy" ] } ] }, { "id": "DATA-06", "title": "Contracts and regulatory coverage", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record DPA availability and form (click-through, negotiable), reference to Swiss revDSG and GDPR, governing law and court, EU AI Act documentation (provider or deployer role, transparency materials), and sector-specific materials (FINMA outsourcing, banking secrecy, public sector). No compliance verdict.", "questions": [ { "id": "dpa", "question": "Is a DPA available, and is it negotiable?" }, { "id": "revdsg_gdpr", "question": "Does the DPA cover revDSG and GDPR?" }, { "id": "governing_law", "question": "Which law and court govern the contract?" }, { "id": "ai_act_materials", "question": "Is EU AI Act documentation provided?" }, { "id": "sector_materials", "question": "Are FINMA or other sector materials provided?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-06", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:DATA-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Public DPA and secrecy supplement address Swiss data protection and professional/official secrecy.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "dpa", "question": "Is a DPA available, and is it negotiable?", "support": "partial", "answer": "A public DPA applies to individuals without AlpineAI signature; companies may obtain a countersigned copy. Negotiation rights are not established.", "evidenceIds": [ "swissgpt:swissgpt:dpa" ] }, { "id": "revdsg_gdpr", "question": "Does the DPA cover revDSG and GDPR?", "support": "supported", "answer": "DPA expressly cites Art. 9 Swiss DSG and Art. 28 GDPR and defines controller/processor roles.", "evidenceIds": [ "swissgpt:swissgpt:dpa" ] }, { "id": "governing_law", "question": "Which law and court govern the contract?", "support": "supported", "answer": "DPA 11.4 specifies Swiss law and exclusive Zürich jurisdiction; AGB 11.4 preserves AlpineAI rights to sue elsewhere.", "evidenceIds": [ "swissgpt:swissgpt:dpa", "swissgpt:swissgpt:terms" ] }, { "id": "ai_act_materials", "question": "Is EU AI Act documentation provided?", "support": "unknown", "answer": "Is EU AI Act documentation provided? Unknown. DPA negotiability, EU AI Act provider/deployer documents and a FINMA-specific pack are not provided in the reviewed public materials.", "evidenceIds": [] }, { "id": "sector_materials", "question": "Are FINMA or other sector materials provided?", "support": "partial", "answer": "Public signed supplement covers legally secret data including official/professional secrecy, CH plaintext services and annual assurance evidence. No FINMA-specific outsourcing dossier was located.", "evidenceIds": [ "swissgpt:swissgpt:secrecy" ] } ], "limitations": [ "DPA negotiability, EU AI Act provider/deployer documents and a FINMA-specific pack are not provided in the reviewed public materials." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:dpa", "swissgpt:swissgpt:terms", "swissgpt:swissgpt:secrecy" ] } ] }, { "id": "DATA-07", "title": "Certifications and attestations", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record each certificate or report separately: ISO 27001, 27017, 27018, 27701, 42001; SOC 2 Type I/II with period; BSI C5; TISAX; national schemes. Record issuer, scope (which product and entity), validity and access route. A cloud provider's certificate does not certify the product.", "questions": [ { "id": "iso_27001", "question": "ISO 27001 with scope and validity?" }, { "id": "soc2", "question": "SOC 2 type, period and covered service?" }, { "id": "c5", "question": "BSI C5 attestation?" }, { "id": "other_certifications", "question": "Which other certificates (27701, 42001, TISAX)?" }, { "id": "report_access", "question": "How can customers obtain reports?" }, { "id": "pentest", "question": "Are independent penetration test summaries available?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-07", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:DATA-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "AlpineAI claims ISO 27001:2022 and VDSZ issued by SQS; certificates were not inspected.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "iso_27001", "question": "ISO 27001 with scope and validity?", "support": "partial", "answer": "Vendor identifies AlpineAI AG, SQS and ISO 27001:2022. Certificate scope and validity were not retrieved, so this remains vendor-claimed.", "evidenceIds": [ "swissgpt:swissgpt:security" ] }, { "id": "soc2", "question": "SOC 2 type, period and covered service?", "support": "unknown", "answer": "SOC 2 type, period and covered service? Unknown. No issuer certificate or full report was obtained. ISO/VDSZ validity and scope, SOC 2 type/period, C5 and independent penetration-test summary remain unverified.", "evidenceIds": [] }, { "id": "c5", "question": "BSI C5 attestation?", "support": "unknown", "answer": "BSI C5 attestation? Unknown. No issuer certificate or full report was obtained. ISO/VDSZ validity and scope, SOC 2 type/period, C5 and independent penetration-test summary remain unverified.", "evidenceIds": [] }, { "id": "other_certifications", "question": "Which other certificates (27701, 42001, TISAX)?", "support": "partial", "answer": "Vendor claims VDSZ, issued by SQS. No certificate number, scope or expiry was retrieved.", "evidenceIds": [ "swissgpt:swissgpt:security" ] }, { "id": "report_access", "question": "How can customers obtain reports?", "support": "supported", "answer": "DPA 6.1 permits documentary assurance such as ISO records/internal audits; signed secret-data supplement promises annual certification/report covering the processing without extra charge.", "evidenceIds": [ "swissgpt:swissgpt:dpa", "swissgpt:swissgpt:secrecy" ] }, { "id": "pentest", "question": "Are independent penetration test summaries available?", "support": "partial", "answer": "DPA Annex 2 promises regular penetration testing; independence and a public summary are not established.", "evidenceIds": [ "swissgpt:swissgpt:dpa" ] } ], "limitations": [ "No issuer certificate or full report was obtained. ISO/VDSZ validity and scope, SOC 2 type/period, C5 and independent penetration-test summary remain unverified." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:security", "swissgpt:swissgpt:dpa", "swissgpt:swissgpt:secrecy" ] } ] }, { "id": "DATA-08", "title": "Encryption and key control", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record encryption at rest and in transit, customer-managed keys (BYOK/HYOK), key location, and private networking (private link, IP allow-lists, VPN).", "questions": [ { "id": "encryption_at_rest", "question": "Is data encrypted at rest?" }, { "id": "customer_managed_keys", "question": "Can the customer manage or hold the keys?" }, { "id": "private_networking", "question": "Is private connectivity or IP restriction available?" }, { "id": "tenant_isolation", "question": "How are customers separated in shared SaaS?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-08", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:DATA-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The vendor describes AES-256 at rest, TLS in transit and isolation on its own hardware.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "encryption_at_rest", "question": "Is data encrypted at rest?", "support": "supported", "answer": "Security page names AES-256 at rest and TLS between clients and platform; DPA Annex 2 requires encryption.", "evidenceIds": [ "swissgpt:swissgpt:security", "swissgpt:swissgpt:dpa" ] }, { "id": "customer_managed_keys", "question": "Can the customer manage or hold the keys?", "support": "unknown", "answer": "Can the customer manage or hold the keys? Unknown. Customer-managed or customer-held keys, key location, customer private connectivity and technical tenant-isolation model remain unspecified.", "evidenceIds": [] }, { "id": "private_networking", "question": "Is private connectivity or IP restriction available?", "support": "partial", "answer": "GPU partners are described as VPN-only infrastructure. A customer Private Link, VPN or IP allow-list option is not established.", "evidenceIds": [ "swissgpt:swissgpt:security" ] }, { "id": "tenant_isolation", "question": "How are customers separated in shared SaaS?", "support": "partial", "answer": "Vendor claims isolated/private-cloud environments and least-privilege RBAC. Exact shared-SaaS tenant separation and single-tenancy guarantees are not documented.", "evidenceIds": [ "swissgpt:swissgpt:security" ] } ], "limitations": [ "Customer-managed or customer-held keys, key location, customer private connectivity and technical tenant-isolation model remain unspecified." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:security", "swissgpt:swissgpt:dpa" ] } ] }, { "id": "DATA-09", "title": "Professional secrecy", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "For professional secrecy holders (Berufsgeheimnisträger: lawyers, doctors, auditors, tax advisers) under § 203 StGB (DE) and Art. 321 StGB (CH), record whether the vendor signs a contractual secrecy undertaking or a § 203 agreement that binds its staff and its sub-processors; whether this comes as a dedicated offering or a paid add-on, and on which plan; who can access content in plain text (vendor staff, sub-processors, model providers); and the documentation provided. A DPA or a no-training clause alone is not a secrecy undertaking. Banking secrecy and FINMA outsourcing belong to DATA-06, not here. Record contract facts, not a legal assessment.", "questions": [ { "id": "secrecy_undertaking", "question": "Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff?" }, { "id": "subprocessor_coverage", "question": "Does the undertaking extend to its sub-processors, and is that documented?" }, { "id": "secrecy_offering", "question": "Is it a dedicated offering or add-on, and on which plan?" }, { "id": "content_access", "question": "Who can access content in plain text: vendor staff, sub-processors, model providers?" }, { "id": "secrecy_documentation", "question": "Is the offering publicly documented (contract template, data-flow description, professional-body guidance)?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-09", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:DATA-09", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "AlpineAI publishes a separate bilateral undertaking for Swiss official, professional and other statutory secret data. It binds staff and subcontractors, restricts plaintext access and requires Swiss plaintext services when signed. Plan eligibility, any supplement fee and German § 203 coverage remain unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web", "api" ], "version": "Supplement printed 30 March 2026", "plan": "AlpineAI platform under a signed main contract and supplementary secrecy agreement; eligible plan tiers unpublished", "addOns": [ "Signed supplementary secrecy agreement; price unpublished" ], "deploymentMode": null, "region": "Swiss statutory secrecy; services exposing secret data in plaintext, including APIs, exclusively in Switzerland", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" }, { "id": "api", "name": "AlpineAI API platform", "type": "api" } ] }, "questions": [ { "id": "secrecy_undertaking", "question": "Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff?", "support": "supported", "answer": "The public two-party signature template supplements the platform main contract and DPA. It takes effect on the last signature and only while the customer processes data subject to Swiss official, professional or other statutory secrecy (example: Art. 320 ff. Swiss StGB). Section 3 requires equivalent contractual obligations for AlpineAI staff who may access plaintext. This establishes a published undertaking for signature, not an inspected executed customer agreement or an express German § 203 instrument.", "evidenceIds": [ "swissgpt:swissgpt:secrecy" ] }, { "id": "subprocessor_coverage", "question": "Does the undertaking extend to its sub-processors, and is that documented?", "support": "supported", "answer": "Section 3 requires AlpineAI to impose at least equivalent contractual obligations on its subcontractors and staff who may access secret data in plaintext. The DPA safeguards also apply to secret data, with the stronger secrecy supplement taking priority. Actual downstream signed agreements were not public and were not inspected.", "evidenceIds": [ "swissgpt:swissgpt:secrecy" ] }, { "id": "secrecy_offering", "question": "Is it a dedicated offering or add-on, and on which plan?", "support": "partial", "answer": "The security page offers corporate customers an additional secrecy agreement; the public template is separate from the main contract and DPA and requires both parties to sign. No named eligible package, paid add-on tariff or general supplement fee was established. The annual assurance evidence is promised without extra cost, which does not establish that the agreement itself is free.", "evidenceIds": [ "swissgpt:swissgpt:security", "swissgpt:swissgpt:secrecy" ] }, { "id": "content_access", "question": "Who can access content in plain text: vendor staff, sub-processors, model providers?", "support": "supported", "answer": "Under the signed supplement, AlpineAI and subcontractor staff may access plaintext only on a need-to-know basis plus individual prior customer approval, an unavoidable urgent business-continuity emergency, or a binding Swiss authority order. AlpineAI must take reasonable measures to prevent third-party plaintext access. AI API inputs and outputs must not be stored or logged, human abuse monitoring with plaintext access is prohibited, and plaintext services including APIs must remain in Switzerland. The security page separately says AlpineAI operates the models and colocation providers have no logical access to systems or data. These are contract terms and vendor disclosures, not a hands-on verification of every data flow.", "evidenceIds": [ "swissgpt:swissgpt:secrecy", "swissgpt:swissgpt:security" ] }, { "id": "secrecy_documentation", "question": "Is the offering publicly documented (contract template, data-flow description, professional-body guidance)?", "support": "supported", "answer": "A public two-page contract template, printed 30 March 2026, sets scope, precedence, secrecy duties, staff/subcontractor flow-down, plaintext access, Swiss processing, API retention and signature blocks. Section 3 also promises annual assurance evidence covering secret-data processing at no extra cost and a customer audit right at customer expense. The security page explains the supplementary agreement. No executed customer contract was inspected.", "evidenceIds": [ "swissgpt:swissgpt:secrecy", "swissgpt:swissgpt:security" ] } ], "limitations": [ "The supplement is conditional on both signatures and processing Swiss legally secret data. Its Swiss Art. 320 ff. reference is not evidence of a German § 203 agreement or a legal suitability assessment for a particular profession.", "Plan eligibility, any supplement fee, executed customer agreements and the actual downstream staff/subcontractor agreements remain unverified." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:secrecy", "swissgpt:swissgpt:security" ] } ] }, { "id": "VEN-01", "title": "Pricing model and list prices", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record pricing unit (per seat, per active user, usage-based, platform fee, hybrid), list prices per plan in original currency with date, included usage and credits, add-on prices (connectors, agents, image generation) and overage rates. Cite public prices or dated quotes. Per-seat versus usage is a fact, not a quality judgment.", "questions": [ { "id": "pricing_unit", "question": "What is the pricing unit?" }, { "id": "list_prices", "question": "What are list prices per plan, with date and currency?" }, { "id": "included_usage", "question": "What usage is included?" }, { "id": "add_ons", "question": "Which features cost extra?" }, { "id": "overage", "question": "What do usage beyond limits and premium models cost?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Swisscom publishes monthly organisation packages in CHF excluding VAT.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "pricing_unit", "question": "What is the pricing unit?", "support": "supported", "answer": "Flat monthly price per company package with user, storage and token caps; Custom is quoted.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "list_prices", "question": "What are list prices per plan, with date and currency?", "support": "supported", "answer": "As retrieved 2026-10-21: Essential CHF 149/month up to 10 users; Professional CHF 399 up to 40; Premium CHF 799 up to 100, all excluding VAT. Custom has no public numerical price.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "included_usage", "question": "What usage is included?", "support": "supported", "answer": "Essential 5 GB/20m tokens; Professional 40 GB/75m; Premium 150 GB/200m monthly company tokens. Web Fetch requests/month 500/2,000/5,000 respectively. Assistant caps 3/5/7 per user.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "add_ons", "question": "Which features cost extra?", "support": "partial", "answer": "Custom Web Search, SSO, agents and workflows cost extra per matrix; rates are not public.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "overage", "question": "What do usage beyond limits and premium models cost?", "support": "unknown", "answer": "What do usage beyond limits and premium models cost? Unknown. Overage prices, model-specific token accounting and extra Custom feature rates are not published in accessible sources.", "evidenceIds": [] } ], "limitations": [ "Overage prices, model-specific token accounting and extra Custom feature rates are not published in accessible sources." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "productId": "swissgpt", "claimId": "swissgpt:VEN-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Prices differ by sector and billing period; Enterprise is quoted from 10 licences.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "pricing_unit", "question": "What is the pricing unit?", "support": "supported", "answer": "Standard/Premium price per individual user licence. Enterprise package starts at 10 licences.", "evidenceIds": [ "swissgpt:swissgpt:public-pricing", "swissgpt:swissgpt:health-pricing", "swissgpt:swissgpt:university" ] }, { "id": "list_prices", "question": "What are list prices per plan, with date and currency?", "support": "partial", "answer": "As retrieved 2026-10-21: administration Standard/Premium CHF 79/89 per user/month with monthly billing, CHF 74/80 per month with annual billing. Healthcare CHF 89/99 monthly or CHF 80/90 per month annual. University page displays annual CHF 74/80; monthly amounts were not independently toggled. Tax inclusion is not stated clearly, so no ex-VAT conversion is asserted.", "evidenceIds": [ "swissgpt:swissgpt:public-pricing", "swissgpt:swissgpt:health-pricing", "swissgpt:swissgpt:university" ] }, { "id": "included_usage", "question": "What usage is included?", "support": "partial", "answer": "Standard has chat/search, uploads, Outlook and 2 assistants; Premium adds Listener, prebuilt assistants and 5 assistants, each listed at 50 documents / max. 100 MB. General inference/search token allowances are not published.", "evidenceIds": [ "swissgpt:swissgpt:university" ] }, { "id": "add_ons", "question": "Which features cost extra?", "support": "partial", "answer": "Premium adds Listener and preconfigured assistants; Enterprise covers custom integrations. AGB 2.3 permits charges for new major functionality; numeric integration/service fees are unspecified.", "evidenceIds": [ "swissgpt:swissgpt:university", "swissgpt:swissgpt:terms" ] }, { "id": "overage", "question": "What do usage beyond limits and premium models cost?", "support": "unknown", "answer": "What do usage beyond limits and premium models cost? Unknown. Enterprise rates, VAT treatment, university monthly-toggle verification, model/search quotas, overage prices and integration charges are not established. Do not treat the annual default shown by text extraction as monthly billing.", "evidenceIds": [] } ], "limitations": [ "Enterprise rates, VAT treatment, university monthly-toggle verification, model/search quotas, overage prices and integration charges are not established. Do not treat the annual default shown by text extraction as monthly billing." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:public-pricing", "swissgpt:swissgpt:health-pricing", "swissgpt:swissgpt:university", "swissgpt:swissgpt:terms" ] } ] }, { "id": "VEN-02", "title": "Scenario cost", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Price three workloads for 12 months: 200, 1,000 and 5,000 users with a disclosed light/regular/power usage mix, in CHF and EUR excluding VAT. Include licences, platform fees, add-ons, model usage and, for self-hosted options, a stated operating assumption. Separate fixed, variable, included and unknown costs. No invented discounts.", "questions": [ { "id": "cost_200", "question": "Year-one cost at 200 users?" }, { "id": "cost_1000", "question": "Year-one cost at 1,000 users?" }, { "id": "cost_5000", "question": "Year-one cost at 5,000 users?" }, { "id": "variable_share", "question": "Which part depends on usage?" }, { "id": "unknown_parts", "question": "Which costs could not be priced?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. The 200, 1,000 and 5,000-seat scenarios require a Custom quote and cannot be priced from packages capped at 100 users.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "cost_200", "question": "Year-one cost at 200 users?", "support": "unknown", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.", "evidenceIds": [] }, { "id": "cost_1000", "question": "Year-one cost at 1,000 users?", "support": "unknown", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.", "evidenceIds": [] }, { "id": "cost_5000", "question": "Year-one cost at 5,000 users?", "support": "unknown", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.", "evidenceIds": [] }, { "id": "variable_share", "question": "Which part depends on usage?", "support": "unknown", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.", "evidenceIds": [] }, { "id": "unknown_parts", "question": "Which costs could not be priced?", "support": "supported", "answer": "Custom base price, token pool/overage, connectors, agents, SSO and service costs are unpriced. Multiple standard packages are not assumed to form one enterprise contract.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] } ], "limitations": [ "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet", "swisscom-assistant:swisscom-assistant:ecb-fx" ] }, { "productId": "swissgpt", "claimId": "swissgpt:VEN-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. The required 200, 1,000 and 5,000-seat annual scenarios cannot be priced from the public individual plans.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "cost_200", "question": "Year-one cost at 200 users?", "support": "unknown", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.", "evidenceIds": [] }, { "id": "cost_1000", "question": "Year-one cost at 1,000 users?", "support": "unknown", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.", "evidenceIds": [] }, { "id": "cost_5000", "question": "Year-one cost at 5,000 users?", "support": "unknown", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.", "evidenceIds": [] }, { "id": "variable_share", "question": "Which part depends on usage?", "support": "unknown", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.", "evidenceIds": [] }, { "id": "unknown_parts", "question": "Which costs could not be priced?", "support": "supported", "answer": "Enterprise applies from 10 licences and is quote-only; fixed package, usage, integrations, service charges and tax treatment remain unknown. No sales quote was requested.", "evidenceIds": [ "swissgpt:swissgpt:university" ] } ], "limitations": [ "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:university", "swissgpt:swissgpt:ecb-fx" ] } ] }, { "id": "VEN-03", "title": "Evaluation access", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Distinguish free tier, self-serve trial, sales-led pilot, paid proof of concept and open-source self-install. Record card requirement, duration, seat limit, and which features (SSO, connectors, admin) the trial includes. Map which shared scenarios can be run without sales approval.", "questions": [ { "id": "free_tier", "question": "Is there a free tier for business use?" }, { "id": "self_serve_trial", "question": "Is a self-serve business trial available?" }, { "id": "trial_scope", "question": "Do trials include SSO, connectors and admin features?" }, { "id": "sales_gate", "question": "Does meaningful evaluation require sales contact?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "A one-month business trial is self-activated by eligible My Swisscom Business administrators.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "free_tier", "question": "Is there a free tier for business use?", "support": "unknown", "answer": "Is there a free tier for business use? Unknown. No permanent business free tier, card requirement or complete SSO/connector/admin trial scope was established. No existing eligible business account was available, so fixtures were not run.", "evidenceIds": [] }, { "id": "self_serve_trial", "question": "Is a self-serve business trial available?", "support": "partial", "answer": "Offer provides one month free, up to 2 assistants/user and 10m tokens/company. Activation requires My Swisscom Business administrator rights and Swisscom Login. New noncustomers are directed to contact Swisscom.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "trial_scope", "question": "Do trials include SSO, connectors and admin features?", "support": "partial", "answer": "Published trial includes assistant creation and company token allowance; SSO/connectors/admin entitlement and seat count are not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "sales_gate", "question": "Does meaningful evaluation require sales contact?", "support": "partial", "answer": "Existing eligible company administrators can activate online; people without a Swisscom customer account are directed to contact Swisscom. Custom evaluation requires scope clarification.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] } ], "limitations": [ "No permanent business free tier, card requirement or complete SSO/connector/admin trial scope was established. No existing eligible business account was available, so fixtures were not run." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "productId": "swissgpt", "claimId": "swissgpt:VEN-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Sector pages offer online free tests; Enterprise evaluation scope is not published.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "free_tier", "question": "Is there a free tier for business use?", "support": "unknown", "answer": "Is there a free tier for business use? Unknown. A permanent business free tier, trial duration/card requirements, Enterprise SSO/admin/connector coverage and fixture access are not established.", "evidenceIds": [] }, { "id": "self_serve_trial", "question": "Is a self-serve business trial available?", "support": "partial", "answer": "Standard/Premium pages link free testing through Stripe and AGB 3.1 allows self-registration. Trial duration, card requirement and quotas were not verified.", "evidenceIds": [ "swissgpt:swissgpt:university", "swissgpt:swissgpt:terms" ] }, { "id": "trial_scope", "question": "Do trials include SSO, connectors and admin features?", "support": "unknown", "answer": "Do trials include SSO, connectors and admin features? Unknown. A permanent business free tier, trial duration/card requirements, Enterprise SSO/admin/connector coverage and fixture access are not established.", "evidenceIds": [] }, { "id": "sales_gate", "question": "Does meaningful evaluation require sales contact?", "support": "partial", "answer": "Individual plans can be purchased by self-registration; the Enterprise integration offer routes to consultation. No account or sales contact was used.", "evidenceIds": [ "swissgpt:swissgpt:university", "swissgpt:swissgpt:terms" ] } ], "limitations": [ "A permanent business free tier, trial duration/card requirements, Enterprise SSO/admin/connector coverage and fixture access are not established." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:university", "swissgpt:swissgpt:terms" ] } ] }, { "id": "VEN-04", "title": "Contract terms and pricing transparency", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record minimum seats or commitment, contract length, monthly versus annual billing, price-change rules, cancellation and downgrade terms, and invoicing in CHF/EUR. Classify pricing as transparent, partially specified, quote-only or unknown, naming the missing fields. Quote-only pricing is a disclosed constraint.", "questions": [ { "id": "minimum_commitment", "question": "What seat or spend minimum applies?" }, { "id": "contract_length", "question": "What contract lengths are offered?" }, { "id": "cancellation", "question": "How can the contract be cancelled or reduced?" }, { "id": "local_invoicing", "question": "Can it be invoiced in CHF or EUR from a European entity?" }, { "id": "transparency_class", "question": "Is pricing transparent, partial, quote-only or unknown?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "There is no minimum contract duration; cancellation is 30 days to calendar-month end.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "minimum_commitment", "question": "What seat or spend minimum applies?", "support": "supported", "answer": "Offer explicitly says no minimum contract duration; organisation package caps apply, with Custom terms separately quoted.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "contract_length", "question": "What contract lengths are offered?", "support": "partial", "answer": "Monthly subscription/package prices; no minimum duration. Annual prepayment options are not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "cancellation", "question": "How can the contract be cancelled or reduced?", "support": "supported", "answer": "Cancel online with 30 days notice to month-end. Upgrades bill pro rata from upgrade day; downgrades only on the first day of a following month.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "local_invoicing", "question": "Can it be invoiced in CHF or EUR from a European entity?", "support": "partial", "answer": "CHF excluding VAT prices are published by Swisscom. EUR invoicing and a paid contracting-entity invoice specimen are not established.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "transparency_class", "question": "Is pricing transparent, partial, quote-only or unknown?", "support": "supported", "answer": "Partially specified. Standard monthly prices and capacities are public; Custom, overage and add-on rates require a quote.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] } ], "limitations": [ "Annual-billing options, price-change policy, EUR invoices and complete Custom commitments are not documented in accessible sources." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "productId": "swissgpt", "claimId": "swissgpt:VEN-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Small plans renew monthly or yearly; Enterprise starts at 10 licences with quoted terms.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "minimum_commitment", "question": "What seat or spend minimum applies?", "support": "supported", "answer": "Standard/Premium cover up to 9 individual licences; Enterprise starts at 10.", "evidenceIds": [ "swissgpt:swissgpt:university" ] }, { "id": "contract_length", "question": "What contract lengths are offered?", "support": "supported", "answer": "AGB 3.1 defaults to one calendar month or twelve months with renewal for the same term; an order may set other terms.", "evidenceIds": [ "swissgpt:swissgpt:terms" ] }, { "id": "cancellation", "question": "How can the contract be cancelled or reduced?", "support": "partial", "answer": "Either party may cancel for term end through the platform where available or support; prepaid fees are not refunded. Downgrade rules are not specified.", "evidenceIds": [ "swissgpt:swissgpt:terms" ] }, { "id": "local_invoicing", "question": "Can it be invoiced in CHF or EUR from a European entity?", "support": "partial", "answer": "Prices are displayed in CHF and AlpineAI AG is Swiss. Standard offers use credit card; invoices can be offered case by case with 14-day payment. EUR invoicing is unverified.", "evidenceIds": [ "swissgpt:swissgpt:terms", "swissgpt:swissgpt:public-pricing" ] }, { "id": "transparency_class", "question": "Is pricing transparent, partial, quote-only or unknown?", "support": "supported", "answer": "Partially specified individual-sector prices; quote-only Enterprise from 10 licences. Public prices do not establish tax or all usage/service charges.", "evidenceIds": [ "swissgpt:swissgpt:university", "swissgpt:swissgpt:public-pricing", "swissgpt:swissgpt:health-pricing" ] } ], "limitations": [ "Seat-reduction/downgrade timing, future price-change rules, EUR invoicing and complete Enterprise commitments are not specified." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:university", "swissgpt:swissgpt:terms", "swissgpt:swissgpt:public-pricing", "swissgpt:swissgpt:health-pricing" ] } ] }, { "id": "VEN-05", "title": "Source licence", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record licence per component (client, server, connectors, hosted extensions) and revision. Distinguish OSI open source, source-available with restrictions (branding clauses, user caps), and closed. Repository visibility is not a licence classification. Licences change between releases: record the current terms, and never carry a fork's historical licence over to the upstream product or the reverse.", "questions": [ { "id": "licence_type", "question": "Which licence applies to each component?" }, { "id": "branding_restrictions", "question": "Do licence terms restrict branding or user counts?" }, { "id": "enterprise_features_closed", "question": "Are enterprise features in a separate closed edition?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Free Trial terms grant a restricted service-use licence and reserve intellectual property.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "licence_type", "question": "Which licence applies to each component?", "support": "partial", "answer": "Trial B.1/B.6 gives non-exclusive non-transferable internal-business use and prohibits copying, modifying or distributing the chatbot. This is distinct from the open licences of underlying model weights.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "branding_restrictions", "question": "Do licence terms restrict branding or user counts?", "support": "partial", "answer": "Custom branding with name/logo/colours is included in paid basic features; trial bars copying or modifying the chatbot. Full paid component licence and seat restrictions remain unavailable.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "enterprise_features_closed", "question": "Are enterprise features in a separate closed edition?", "support": "unknown", "answer": "Are enterprise features in a separate closed edition? Unknown. Paid server/client/connector component licences and any distinct closed enterprise source edition are not published in retrieved documents.", "evidenceIds": [] } ], "limitations": [ "Paid server/client/connector component licences and any distinct closed enterprise source edition are not published in retrieved documents." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] }, { "productId": "swissgpt", "claimId": "swissgpt:VEN-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Terms grant a contractual right to use a proprietary platform.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "licence_type", "question": "Which licence applies to each component?", "support": "supported", "answer": "AGB 4.1-4.3 grants non-exclusive, non-transferable access during the contract and reserves platform software, algorithms, documentation and branding rights to AlpineAI. Open-model use is separate.", "evidenceIds": [ "swissgpt:swissgpt:terms" ] }, { "id": "branding_restrictions", "question": "Do licence terms restrict branding or user counts?", "support": "unknown", "answer": "Do licence terms restrict branding or user counts? Unknown. Component licences, branding or user-count restrictions beyond purchased licences, and a separate enterprise source edition are not published. No public implementation repository was identified.", "evidenceIds": [] }, { "id": "enterprise_features_closed", "question": "Are enterprise features in a separate closed edition?", "support": "unknown", "answer": "Are enterprise features in a separate closed edition? Unknown. Component licences, branding or user-count restrictions beyond purchased licences, and a separate enterprise source edition are not published. No public implementation repository was identified.", "evidenceIds": [] } ], "limitations": [ "Component licences, branding or user-count restrictions beyond purchased licences, and a separate enterprise source edition are not published. No public implementation repository was identified." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:terms" ] } ] }, { "id": "VEN-06", "title": "Data export and exit", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record admin export of chats, assistants, knowledge bases, prompts and audit logs, formats, export completeness, user self-export, and what survives contract end. Run an admin export on a trial. Exported chats alone do not make assistants and knowledge portable.", "questions": [ { "id": "chat_export", "question": "Can admins export all chats?" }, { "id": "assistant_export", "question": "Can assistants and prompts be exported in a reusable format?" }, { "id": "knowledge_export", "question": "Can knowledge bases and their sources be exported?" }, { "id": "export_format", "question": "Are formats documented and machine-readable?" }, { "id": "post_termination_window", "question": "How long can data be retrieved after termination?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-06", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swissgpt", "claimId": "swissgpt:VEN-06", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "VEN-07", "title": "Support and service levels", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record support channels, languages (German, French, Italian), hours and time zone, local or regional presence, documented response times, uptime SLA and credits, public status page and incident history. Popularity is not a reliability score.", "questions": [ { "id": "support_channels", "question": "Which support channels are available on each plan?" }, { "id": "support_languages", "question": "Is support available in German, French or Italian?" }, { "id": "regional_presence", "question": "Is there a DACH or Swiss entity, team or partner?" }, { "id": "uptime_sla", "question": "Is there an uptime SLA with credits?" }, { "id": "status_page", "question": "Is there a public status page with history?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Personal Swisscom support is included; trial terms disclaim availability guarantees.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "support_channels", "question": "Which support channels are available on each plan?", "support": "partial", "answer": "Personalised support is a basic feature across editions; page supplies an enquiry form. Contractual response-time channels are not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "support_languages", "question": "Is support available in German, French or Italian?", "support": "unknown", "answer": "Is support available in German, French or Italian? Unknown. Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located.", "evidenceIds": [] }, { "id": "regional_presence", "question": "Is there a DACH or Swiss entity, team or partner?", "support": "supported", "answer": "Factsheet identifies Swisscom (Switzerland) Ltd Enterprise Customers in Berne and support directly from Switzerland.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "uptime_sla", "question": "Is there an uptime SLA with credits?", "support": "partial", "answer": "Free Trial B.4 explicitly provides no availability/accessibility guarantee. Paid uptime SLA and credits were not retrieved.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "status_page", "question": "Is there a public status page with history?", "support": "unknown", "answer": "Is there a public status page with history? Unknown. Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located.", "evidenceIds": [] } ], "limitations": [ "Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet", "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "productId": "swissgpt", "claimId": "swissgpt:VEN-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Support uses a service portal and email fallback; terms promise 99% availability.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "support_channels", "question": "Which support channels are available on each plan?", "support": "supported", "answer": "Service Desk/email is listed in sector plans. AGB 9.2 requires support-portal tickets, with email when the portal is technically unreachable.", "evidenceIds": [ "swissgpt:swissgpt:university", "swissgpt:swissgpt:terms" ] }, { "id": "support_languages", "question": "Is support available in German, French or Italian?", "support": "unknown", "answer": "Is support available in German, French or Italian? Unknown. DE/FR/IT support guarantees, support hours, response times, SLA credits and an official public status/incident history were not located.", "evidenceIds": [] }, { "id": "regional_presence", "question": "Is there a DACH or Swiss entity, team or partner?", "support": "supported", "answer": "AlpineAI AG lists a Davos, Switzerland address.", "evidenceIds": [ "swissgpt:swissgpt:imprint" ] }, { "id": "uptime_sla", "question": "Is there an uptime SLA with credits?", "support": "partial", "answer": "AGB 9.1 promises 99% availability during the licence term with planned/urgent maintenance exceptions. No credit schedule or response-time commitment was located.", "evidenceIds": [ "swissgpt:swissgpt:terms" ] }, { "id": "status_page", "question": "Is there a public status page with history?", "support": "unknown", "answer": "Is there a public status page with history? Unknown. DE/FR/IT support guarantees, support hours, response times, SLA credits and an official public status/incident history were not located.", "evidenceIds": [] } ], "limitations": [ "DE/FR/IT support guarantees, support hours, response times, SLA credits and an official public status/incident history were not located." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:university", "swissgpt:swissgpt:terms", "swissgpt:swissgpt:imprint" ] } ] }, { "id": "VEN-08", "title": "Onboarding, training and adoption", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record vendor-led onboarding, admin training, end-user training (live, e-learning, languages), use-case libraries, champion programmes, change-management materials and their cost. Distinguish included services from paid professional services and partner offerings.", "questions": [ { "id": "onboarding_service", "question": "Is guided onboarding included?" }, { "id": "user_training", "question": "Is end-user training offered, in which languages?" }, { "id": "use_case_library", "question": "Are role-based use cases and templates provided?" }, { "id": "adoption_programme", "question": "Is there a champion or adoption programme?" }, { "id": "service_cost", "question": "Which services cost extra?" } ], "products": [ { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Public videos and a setup guide support self-service assistant creation.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "onboarding_service", "question": "Is guided onboarding included?", "support": "unknown", "answer": "Is guided onboarding included? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme.", "evidenceIds": [] }, { "id": "user_training", "question": "Is end-user training offered, in which languages?", "support": "partial", "answer": "Offer links FAQ videos for starting a trial, building an assistant and custom prompts; the guide provides a German walkthrough. Formal training languages and inclusion are not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:guide" ] }, { "id": "use_case_library", "question": "Are role-based use cases and templates provided?", "support": "supported", "answer": "Published HR, support, manuals, correspondence and sales examples plus example instructions provide use-case material.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:guide" ] }, { "id": "adoption_programme", "question": "Is there a champion or adoption programme?", "support": "unknown", "answer": "Is there a champion or adoption programme? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme.", "evidenceIds": [] }, { "id": "service_cost", "question": "Which services cost extra?", "support": "unknown", "answer": "Which services cost extra? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme.", "evidenceIds": [] } ], "limitations": [ "Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:guide" ] }, { "productId": "swissgpt", "claimId": "swissgpt:VEN-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Sector offers describe guided rollout, workshops and a six-lesson e-learning course.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Standard and Premium, up to 9 licences; Enterprise from 10 licences. Current healthcare, public-administration and university offer.", "addOns": [], "deploymentMode": null, "region": "Switzerland infrastructure; contract permits CH/EEA and conditional third-country processing; optional external web search", "os": [], "surfaces": [ { "id": "web", "name": "AlpineAI platform browser client", "type": "web" } ] }, "questions": [ { "id": "onboarding_service", "question": "Is guided onboarding included?", "support": "partial", "answer": "University and healthcare pages offer implementation help and onsite team training; inclusion in licence price is not stated.", "evidenceIds": [ "swissgpt:swissgpt:university", "swissgpt:swissgpt:health-pricing" ] }, { "id": "user_training", "question": "Is end-user training offered, in which languages?", "support": "partial", "answer": "Six e-learning lessons and prompting/use-case workshops are offered; delivery languages are not specified.", "evidenceIds": [ "swissgpt:swissgpt:product", "swissgpt:swissgpt:university" ] }, { "id": "use_case_library", "question": "Are role-based use cases and templates provided?", "support": "supported", "answer": "Sector pages describe university, authority and healthcare use cases; Premium adds preconfigured assistants.", "evidenceIds": [ "swissgpt:swissgpt:university", "swissgpt:swissgpt:product" ] }, { "id": "adoption_programme", "question": "Is there a champion or adoption programme?", "support": "unknown", "answer": "Is there a champion or adoption programme? Unknown. Champion programmes, training languages, mandatory onboarding scope and separate professional-service charges are not published.", "evidenceIds": [] }, { "id": "service_cost", "question": "Which services cost extra?", "support": "unknown", "answer": "Which services cost extra? Unknown. Champion programmes, training languages, mandatory onboarding scope and separate professional-service charges are not published.", "evidenceIds": [] } ], "limitations": [ "Champion programmes, training languages, mandatory onboarding scope and separate professional-service charges are not published." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swissgpt:swissgpt:university", "swissgpt:swissgpt:health-pricing", "swissgpt:swissgpt:product" ] } ] } ], "sources": [ { "id": "swisscom-assistant:swisscom-assistant:offer", "productId": "swisscom-assistant", "kind": "vendor-claimed", "url": "https://www.swisscom.ch/en/business/sme/it-cloud/new-way-of-working/swiss-ai-assistant.html", "title": "Swiss AI Assistant offer and FAQ", "locator": "Basic features; edition cards; Custom; FAQ; Additional offer terms", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Lists Swiss hosting, current selectable models, flat-rate packages, Swisscom Login, trial retention and commercial conditions." }, { "id": "swisscom-assistant:swisscom-assistant:factsheet", "productId": "swisscom-assistant", "kind": "vendor-claimed", "url": "https://documents.swisscom.com/product/filestore/lib/1f276f70-63fc-4e15-8cc1-086ae198fdea/factsheet_swiss_a_assistant-en.pdf?idxme=pex-search", "title": "Swiss AI Assistant factsheet", "locator": "Page 2 hosted service; page 3 feature matrix and legend", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Lists document/audio/image features and marks web search, SSO, agents and workflow automation unavailable on standard editions and chargeable in Custom." }, { "id": "swissgpt:swissgpt:product", "productId": "swissgpt", "kind": "vendor-claimed", "url": "https://alpineai.swiss/produkt/", "title": "AlpineAI product and FAQ", "locator": "Chat; Assistants; Listener; FAQs on models, Outlook, licences", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Describes browser and mobile access, Mistral Large 3 on AlpineAI hardware, document assistants, Outlook, Listener and Enterprise integrations." }, { "id": "swisscom-assistant:swisscom-assistant:announcement", "productId": "swisscom-assistant", "kind": "vendor-claimed", "url": "https://www.swisscom.ch/en/about/news/2026/02/18-swiss-ai-assistant.html", "title": "Swiss AI Assistant knowledge-management announcement", "locator": "AI with clear data sovereignty; AI introduction; AI strategy", "sourceDate": "2026-02-18", "retrievedAt": "2026-10-21", "finding": "Describes Swiss-operated unchanged open models, future Apertus availability and the distinct Swiss AI Platform portfolio." }, { "id": "swissgpt:swissgpt:university", "productId": "swissgpt", "kind": "vendor-claimed", "url": "https://alpineai.swiss/en/universities/", "title": "AlpineAI universities", "locator": "Prices; Integration & Licenses; Features & Languages", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Lists licence limits and Enterprise threshold, university integration process and onboarding." }, { "id": "swissgpt:swissgpt:product-20261026", "productId": "swissgpt", "kind": "vendor-claimed", "url": "https://alpineai.swiss/produkt/", "title": "AlpineAI product and FAQ", "locator": "Chat; Assistants; Listener; FAQs on models, Outlook, licences", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Describes browser and mobile access, Mistral Large 3 on AlpineAI hardware, document assistants, Outlook, Listener and Enterprise integrations." }, { "id": "swissgpt:swissgpt:security-20261026", "productId": "swissgpt", "kind": "vendor-claimed", "url": "https://alpineai.swiss/sicherheit/", "title": "AlpineAI security and compliance", "locator": "Infrastructure; isolation; encryption; security FAQ", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Separates RIZ application hosting from Green and RZO inference and describes encryption, access restrictions and external-search opt-in." }, { "id": "swissgpt:swissgpt:public-pricing-20261026", "productId": "swissgpt", "kind": "documented", "url": "https://alpineai.swiss/behoerden/", "title": "AlpineAI authorities and institutions", "locator": "Prices; pricing-toggle applyMode(monthly/yearly) and billing labels in delivered HTML", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Monthly billing is CHF 79 Standard or CHF 89 Premium per user; annual billing displays CHF 74 or CHF 80 per month; Enterprise is quoted from 10 licences." }, { "id": "swissgpt:swissgpt:health-pricing-20261026", "productId": "swissgpt", "kind": "documented", "url": "https://alpineai.swiss/gesundheitswesen/", "title": "AlpineAI healthcare", "locator": "Prices; pricing-toggle applyMode(monthly/yearly) and billing labels in delivered HTML", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Healthcare monthly billing is CHF 89 Standard or CHF 99 Premium per user; annual billing displays CHF 80 or CHF 90 per month." }, { "id": "swisscom-assistant:swisscom-assistant:guide", "productId": "swisscom-assistant", "kind": "documented", "url": "https://www.swisscom.ch/de/b2bmag/new-way-of-working/ki-assistent-kmu-nutzen/", "title": "How SMEs use AI assistants", "locator": "Anleitung: einen KI-Assistenten erstellen, steps 1-6", "sourceDate": "2026-09-16", "retrievedAt": "2026-10-21", "finding": "Gives a Swiss AI Assistant setup example with document upload, assistant system instructions, conversation starters and colleague sharing." }, { "id": "swissgpt:swissgpt:terms", "productId": "swissgpt", "kind": "documented", "url": "https://alpineai.swiss/agb/", "title": "AlpineAI general terms", "locator": "Sections 2.1-2.5, 3, 4, 7.5, 9 and 11", "sourceDate": "2026-05-25", "retrievedAt": "2026-10-21", "finding": "Defines cloud licensing, no-training promise, web-search consent and quotas, subscription cancellation, 99 percent availability and Swiss law." }, { "id": "swissgpt:swissgpt:dpa", "productId": "swissgpt", "kind": "documented", "url": "https://alpineai.swiss/wp-content/uploads/2026/07/AlpineAI-AVV_zu_GTC_2026-07-10.pdf", "title": "AlpineAI data processing agreement", "locator": "Pages 1-4 sections 1.5, 2.4, 7, 9 and 11; pages 6-7 Annexes 2-3", "sourceDate": "2026-07-10", "retrievedAt": "2026-10-21", "finding": "Sets CH/EEA processing with a third-country exception, anonymised-data use, deletion and backup exception, safeguards and a dated subprocessor list." }, { "id": "swissgpt:swissgpt:review2-product", "productId": "swissgpt", "kind": "vendor-claimed", "url": "https://alpineai.swiss/produkt/", "title": "AlpineAI product and FAQ", "locator": "Integrations; Assistants & Agents; Operations & Licences", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The product page assigns Standard/Premium to assistants, not autonomous agents; it explicitly assigns custom integrations to Enterprise." }, { "id": "swissgpt:swissgpt:review2-api-access", "productId": "swissgpt", "kind": "documented", "url": "https://platform.prod.alpineai.ch/", "title": "AlpineAI API platform", "locator": "Authentication landing page; limited access notice", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Public API portal redirects to authentication and states that access is limited with gradual account activation; no authenticated endpoint/entitlement documentation was accessed." }, { "id": "swisscom-assistant:swisscom-assistant:trial-terms", "productId": "swisscom-assistant", "kind": "documented", "url": "https://documents.swisscom.com/product/filestore/lib/a195711f-5f91-4746-96c1-8394cb28f0fd/leg1955-en.pdf", "title": "Data protection and terms of use, Swiss AI Assistant Free Trial", "locator": "Page 1 sections B.1-B.7 and C.8-C.9; version Jun2026", "sourceDate": "2026-06-01", "retrievedAt": "2026-10-21", "finding": "Specifies Swiss platform processing, EU Web Fetch URL exception, no training, trial rights and deletion three months after an unconverted trial." }, { "id": "swissgpt:swissgpt:secrecy", "productId": "swissgpt", "kind": "documented", "url": "https://alpineai.swiss/wp-content/uploads/2026/03/AlpineAI_Zusatzvereinbarung_Geheimnisdaten.2025-03-30-1.pdf", "title": "AlpineAI supplementary agreement for secret data", "locator": "Printed version 30 March 2026; section 3 on both pages", "sourceDate": "2026-03-30", "retrievedAt": "2026-10-21", "finding": "When signed for legally secret data, requires Swiss plaintext services, restricted access and zero prompt/response retention for AI API services." }, { "id": "swissgpt:swissgpt:review2-security", "productId": "swissgpt", "kind": "vendor-claimed", "url": "https://alpineai.swiss/sicherheit/", "title": "AlpineAI security and compliance", "locator": "Certified infrastructure; FAQ on storage and processing", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Security page describes RIZ application hosting and Green/RZO inference as colocation on AlpineAI-owned/operated hardware, without logical access by site operators. This is a vendor infrastructure disclosure, not an updated DPA schedule." }, { "id": "swissgpt:swissgpt:review2-dpa", "productId": "swissgpt", "kind": "documented", "url": "https://alpineai.swiss/wp-content/uploads/2026/07/AlpineAI-AVV_zu_GTC_2026-07-10.pdf", "title": "AlpineAI data processing agreement", "locator": "Annex 3 page 7, dated 10 July 2026; section 1.5 and 7.3", "sourceDate": "2026-07-10", "retrievedAt": "2026-10-21", "finding": "Re-retrieved July 10 Annex 3 lists RIZ hosting/support and Green pure colocation with no logical data access, plus CH/EU/US operational suppliers; RZO is not listed. No newer public schedule or RZO approval was retrieved." }, { "id": "swissgpt:swissgpt:imprint", "productId": "swissgpt", "kind": "documented", "url": "https://alpineai.swiss/impressum/", "title": "AlpineAI imprint", "locator": "Address", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Identifies AlpineAI AG at Obere Strasse 22b in Davos, Switzerland." }, { "id": "swissgpt:swissgpt:security", "productId": "swissgpt", "kind": "vendor-claimed", "url": "https://alpineai.swiss/sicherheit/", "title": "AlpineAI security and compliance", "locator": "Infrastructure; isolation; encryption; security FAQ", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Separates RIZ application hosting from Green and RZO inference and describes encryption, access restrictions and external-search opt-in." }, { "id": "swissgpt:swissgpt:public-pricing", "productId": "swissgpt", "kind": "documented", "url": "https://alpineai.swiss/behoerden/", "title": "AlpineAI authorities and institutions", "locator": "Prices; pricing-toggle applyMode(monthly/yearly) and billing labels in delivered HTML", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Monthly billing is CHF 79 Standard or CHF 89 Premium per user; annual billing displays CHF 74 or CHF 80 per month; Enterprise is quoted from 10 licences." }, { "id": "swissgpt:swissgpt:health-pricing", "productId": "swissgpt", "kind": "documented", "url": "https://alpineai.swiss/gesundheitswesen/", "title": "AlpineAI healthcare", "locator": "Prices; pricing-toggle applyMode(monthly/yearly) and billing labels in delivered HTML", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Healthcare monthly billing is CHF 89 Standard or CHF 99 Premium per user; annual billing displays CHF 80 or CHF 90 per month." }, { "id": "swisscom-assistant:swisscom-assistant:ecb-fx", "productId": "swisscom-assistant", "kind": "documented", "url": "https://www.ecb.europa.eu/stats/eurofxref/eurofxref-hist.xml", "title": "ECB euro foreign exchange reference rates, 20 October 2026", "locator": "Cube time=\"2026-10-20\": USD and CHF", "sourceDate": "2026-10-20", "retrievedAt": "2026-10-21", "finding": "ECB records EUR 1 = USD 1.1215 and CHF 0.9237 on 20 October 2026; derived USD to EUR is 1/1.1215 and CHF to EUR is 1/0.9237." }, { "id": "swissgpt:swissgpt:ecb-fx", "productId": "swissgpt", "kind": "documented", "url": "https://www.ecb.europa.eu/stats/eurofxref/eurofxref-hist.xml", "title": "ECB euro foreign exchange reference rates, 20 October 2026", "locator": "Cube time=\"2026-10-20\": USD and CHF", "sourceDate": "2026-10-20", "retrievedAt": "2026-10-21", "finding": "ECB records EUR 1 = USD 1.1215 and CHF 0.9237 on 20 October 2026; derived USD to EUR is 1/1.1215 and CHF to EUR is 1/0.9237." } ] }