Agent-readable comparison

onAI vs Open WebUI

Name: onAI vs Open WebUI: agent-readable comparison
Creator: onAI

Published by onAI. onAI also sells one of the products compared here. Findings about other products link to public sources so you can check them; statements about onAI are marked as stated by onAI.

This comparison has 15 criteria with sourced findings for both products, including 13 that a second agent cross-checked for both. 49 criteria have a sourced finding for at least one product, and 44 carry a statement by onAI. "Sourced" findings passed publication validation: they are scoped, fresh and cite public resolved sources. "Agent cross-checked" findings also received a separate agent source pass, not necessarily a hands-on test. "Stated by onAI" marks the publisher's own statements about its product (evidence type vendor-statement), which cite no third-party source. Humans approve the rubric, templates and generator; they do not review every finding. No winner is declared. A missing sourced finding is not evidence that a capability is absent.

onAI source checks: 2026-10-21 to 2026-10-26. Website: https://onaihq.com/
Open WebUI source checks: 2026-10-21 to 2026-10-26. Website: https://openwebui.com
Generated 2026-10-27; next source check due 2026-12-20.

Same facts as Markdown and JSON. Methodology.

Models

MOD-01 Model catalogue and providers

Judgment rule: List each available model by provider and plan, including reasoning, fast and multimodal variants. Record whether the user picks the model, the product routes automatically, or both. A provider counts only if at least one of its current models is selectable on the scoped plan.

onAI

Agent cross-checked Support: partial

The public page offers user-selectable Claude, GPT, Gemini, Grok and Mistral families. Exact chat model versions, automatic routing and per-model input capabilities are not established.

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=Per seat and Flat price public offers; exact model entitlements unspecified; add_ons=none stated; deployment_mode=not specified; region=Unspecified by source; os=not specified.

Limitations

Model-family marketing is not a tested model inventory or a release-lag measurement.

providers Which model providers are available? [supported]: The vendor names Anthropic, OpenAI, Google, xAI and Mistral AI model families; current selectable provider inventory was not observed. Sources: onai:public-models-display-20261026.
current_models Which current models are selectable on this plan? [partial]: The page names Claude, GPT, Gemini, Grok and Mistral families, but supplies no complete versioned chat-model list per plan. Sources: onai:public-models-display-20261026.
user_choice Can users pick the model per chat? [supported]: Employees choose a model for a task within the administrator-approved set. Sources: onai:public-models-display-20261026.
auto_routing Does the product route between models automatically, and is the chosen model shown? [unknown]: The public model section does not establish automatic routing or disclosure of its selected model; no app fixture was run.
multimodal_input Which models accept images, audio or files? [unknown]: Public chat-model copy does not map image, audio or file input to named model versions. Image Studio is a separate capability.

Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: onai:public-models-display-20261026.

Open WebUI

Agent cross-checked Support: partial

Customers connect local servers and cloud model endpoints and choose models in chat. The available catalog depends on their endpoints and credentials.

Availability: generally-available · Delivery: native
Scope: surfaces=Customer-operated web application and server; version=Public documentation retrieved 2026-10-21; inspected code pinned to v0.12.3 / 91ea4e3421d1d8069f13d4a463fcb5986d94ea60; plan=Standard self-hosted with original branding intact; Enterprise only where explicitly stated; add_ons=none stated; deployment_mode=on-premise; region=Customer-selected infrastructure country; external inference, extraction, search and support locations require separate configuration and contracts; os=not specified.

Limitations

providers: Documented routes include OpenAI, Anthropic, Azure OpenAI, Mistral, DeepSeek and gateways such as OpenRouter; models must be enabled in the connected account. No endpoint was exercised.
current_models: Which current models are selectable on this plan? The provider guide contains example model names rather than an observed current endpoint catalog. Automatic routing and a current per-model modality matrix were not verified.
auto_routing: Does the product route between models automatically, and is the chosen model shown? The provider guide contains example model names rather than an observed current endpoint catalog. Automatic routing and a current per-model modality matrix were not verified.
multimodal_input: Vision and file context depend on the chosen model and configured extraction. No model-by-model audio/image acceptance matrix or fixture run was established.

providers Which model providers are available? [partial]: Documented routes include OpenAI, Anthropic, Azure OpenAI, Mistral, DeepSeek and gateways such as OpenRouter; models must be enabled in the connected account. No endpoint was exercised. Sources: open-webui:open-webui:provider, open-webui:open-webui:compat.
current_models Which current models are selectable on this plan? [unknown]: current_models: Which current models are selectable on this plan? The provider guide contains example model names rather than an observed current endpoint catalog. Automatic routing and a current per-model modality matrix were not verified.
user_choice Can users pick the model per chat? [supported]: Users select connected models in the chat selector and can compare several models. Sources: open-webui:open-webui:provider.
auto_routing Does the product route between models automatically, and is the chosen model shown? [unknown]: auto_routing: Does the product route between models automatically, and is the chosen model shown? The provider guide contains example model names rather than an observed current endpoint catalog. Automatic routing and a current per-model modality matrix were not verified.
multimodal_input Which models accept images, audio or files? [partial]: Vision and file context depend on the chosen model and configured extraction. No model-by-model audio/image acceptance matrix or fixture run was established. Sources: open-webui:open-webui:rag, open-webui:open-webui:extraction.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:provider, open-webui:open-webui:compat, open-webui:open-webui:rag, open-webui:open-webui:extraction.

MOD-02 Model freshness

Judgment rule: Measure the days from a provider's general release to availability in the product for the last three major releases from OpenAI, Anthropic and Google (and Mistral where offered). Use dated changelogs or observation. Record deprecation notice for retired models.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

We enable new models shortly after their release.

Open WebUI

Agent cross-checked Support: partial

Dated upstream releases are public. A measured three-release availability lag and model retirement notice remain unknown.

Limitations

release_lag_days: What was the lag for each of the last three major releases, per provider? No matched dates for the last three major provider releases and endpoint availability were collected; no binding model-removal notice period was found in the release and provider guides.
changelog: GitHub release notes are dated and sometimes mention model/protocol changes; they are not a complete provider model availability timeline.
deprecation_notice: How much notice is given before a model is removed? No matched dates for the last three major provider releases and endpoint availability were collected; no binding model-removal notice period was found in the release and provider guides.
version_pinning: An admin can list explicit provider model/deployment IDs and keep a chosen local model. Provider removal still controls remote model availability.

release_lag_days What was the lag for each of the last three major releases, per provider? [unknown]: release_lag_days: What was the lag for each of the last three major releases, per provider? No matched dates for the last three major provider releases and endpoint availability were collected; no binding model-removal notice period was found in the release and provider guides.
changelog Is there a dated public model changelog? [partial]: GitHub release notes are dated and sometimes mention model/protocol changes; they are not a complete provider model availability timeline. Sources: open-webui:open-webui:releases.
deprecation_notice How much notice is given before a model is removed? [unknown]: deprecation_notice: How much notice is given before a model is removed? No matched dates for the last three major provider releases and endpoint availability were collected; no binding model-removal notice period was found in the release and provider guides.
version_pinning Can an admin keep an older model version? [partial]: An admin can list explicit provider model/deployment IDs and keep a chosen local model. Provider removal still controls remote model availability. Sources: open-webui:open-webui:openai, open-webui:open-webui:provider.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:releases, open-webui:open-webui:openai, open-webui:open-webui:provider.

MOD-03 Bring-your-own keys and provider contracts

Judgment rule: Record customer-held API keys, customer cloud accounts (Azure OpenAI, Bedrock, Vertex), and aggregator routes (OpenRouter, LiteLLM) as separate routes. Record what still works without a vendor-provided model, whether prices change with BYO, and documented restrictions. API-key support does not imply support for the customer's own Azure contract.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Your own provider contracts and API keys (for example Azure, OpenRouter) are possible on request.

Open WebUI

Agent cross-checked Support: partial

Customer-held keys, Azure deployments and compatible endpoints are documented. The standard software licence does not include provider usage.

Availability: generally-available · Delivery: native
Scope: surfaces=Customer-operated web application and server; version=Public documentation retrieved 2026-10-21; inspected code pinned to v0.12.3 / 91ea4e3421d1d8069f13d4a463fcb5986d94ea60; plan=Standard self-hosted with original branding intact; Enterprise only where explicitly stated; add_ons=Customer provider accounts or separately operated compatible gateway; deployment_mode=on-premise; region=Customer-selected infrastructure country; external inference, extraction, search and support locations require separate configuration and contracts; os=not specified.

Limitations

byo_restrictions: Compatibility and tools depend on the provider protocol and model. The sources do not promise identical functionality across all BYO endpoints.

own_api_keys Can the customer use its own provider API keys? [supported]: Administrators supply customer provider keys in Connections. Sources: open-webui:open-webui:openai, open-webui:open-webui:compat.
own_cloud_contract Can it use its own Azure OpenAI, Bedrock or Vertex deployment? [supported]: Azure OpenAI is documented using the customer Azure endpoint, deployment names and API key. Bedrock is also documented through a compatible route; Vertex contract behavior was not separately verified. Sources: open-webui:open-webui:openai, open-webui:open-webui:compat.
custom_endpoint Can an admin add any OpenAI-compatible endpoint? [supported]: Administrators can set an OpenAI-compatible base URL and credentials. Sources: open-webui:open-webui:compat.
byo_pricing Does BYO change the licence price? [supported]: Branding-intact standard use is free; external provider bills and optional Enterprise rights are separate. Sources: open-webui:open-webui:enterprise.
byo_restrictions Which features stop working with BYO? [partial]: Compatibility and tools depend on the provider protocol and model. The sources do not promise identical functionality across all BYO endpoints. Sources: open-webui:open-webui:compat, open-webui:open-webui:models.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:openai, open-webui:open-webui:compat, open-webui:open-webui:enterprise, open-webui:open-webui:models.

MOD-04 Local and self-hosted models

Judgment rule: Record support for models running in the customer's environment (vLLM, Ollama, TGI or similar) and which features work with them: chat, RAG, tools, embeddings. Distinguish a documented, supported route from a generic endpoint that happens to work.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

With on-premises, local models can be connected (for example via Ollama).

Open WebUI

Agent cross-checked Support: partial

Ollama, llama.cpp and vLLM are documented local inference routes; local retrieval requires local embedding and extraction services.

Limitations

feature_parity: Local chat and RAG are possible. Tool reliability depends on model support, and online search, remote providers or cloud OCR require network access. No parity fixture was run.
vendor_hosted_open_models: Does the vendor host open-weight models in EU/CH? No first-party commitment to vendor-operated open-weight inference in EU or Switzerland was established in the deployment and provider guides.

self_hosted_chat Can chat use a customer-hosted model? [supported]: Chat can use customer-operated Ollama, llama.cpp or vLLM endpoints. Sources: open-webui:open-webui:provider.
self_hosted_embeddings Can retrieval use customer-hosted embeddings? [supported]: Retrieval can use local embedding models; the offline guide requires these assets to be downloaded before disconnecting. Sources: open-webui:open-webui:rag, open-webui:open-webui:offline.
feature_parity Which features fail with self-hosted models? [partial]: Local chat and RAG are possible. Tool reliability depends on model support, and online search, remote providers or cloud OCR require network access. No parity fixture was run. Sources: open-webui:open-webui:offline, open-webui:open-webui:memory.
vendor_hosted_open_models Does the vendor host open-weight models in EU/CH? [unknown]: vendor_hosted_open_models: Does the vendor host open-weight models in EU/CH? No first-party commitment to vendor-operated open-weight inference in EU or Switzerland was established in the deployment and provider guides.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:provider, open-webui:open-webui:rag, open-webui:open-webui:offline, open-webui:open-webui:memory.

MOD-05 Model control and usage limits

Judgment rule: Record admin allow-lists per group, default models, restrictions on which models may see which data, and per-user rate or fair-use limits. Test one restriction with two users in different groups. Record limits as enforced stops, warnings or undocumented fair use.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-22

Admins decide per group which models are allowed.

Open WebUI

Agent cross-checked Support: partial

User/group model grants are documented. Optional custom filters can limit request rates; built-in recurring token/message quotas and monetary budgets remain unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Customer-operated web application and server; version=New extension/locale findings inspected at v0.12.4 / 33c1978d5bad52a31df75ea55143025dfad18d16; earlier accepted documented facts retained; plan=Standard self-hosted with original branding intact; Enterprise only where explicitly stated; add_ons=none stated; deployment_mode=on-premise; region=Customer-selected infrastructure country; external inference, extraction, search and support locations require separate configuration and contracts; os=not specified.

Limitations

data_bound_models: Knowledge attached to a model scopes its retrieval, while user/resource grants control access. This does not establish a hard policy binding each source to an allowed outbound provider.
user_limits: What per-user message or token limits apply, and are they published? No configured quota or bounded two-user enforcement test was run; budget controls remain in progress on the public roadmap.
limit_behaviour: What happens when a limit is reached? No configured quota or bounded two-user enforcement test was run; budget controls remain in progress on the public roadmap.

model_allowlist_by_group Can admins limit models per group? [supported]: Private model grants can be assigned to users and groups. Permissions accumulate, so a second group may grant access. Sources: open-webui:open-webui:groups.
data_bound_models Can admins restrict which models receive connector or knowledge content? [partial]: Knowledge attached to a model scopes its retrieval, while user/resource grants control access. This does not establish a hard policy binding each source to an allowed outbound provider. Sources: open-webui:open-webui:knowledge, open-webui:open-webui:privacy.
default_model Can admins set the default model? [supported]: The groups guide documents default models per group. Sources: open-webui:open-webui:groups.
user_limits What per-user message or token limits apply, and are they published? [partial]: An optional official Filter example implements configurable requests per user per minute. It is customer-installed code with process-local counters, not an enabled recurring message/token allowance or monetary budget. No configured deployment was tested. Sources: open-webui:open-webui:r4-rate-limit-example, open-webui:open-webui:r4-filter-implementation.
limit_behaviour What happens when a limit is reached? [partial]: The optional rate-limit example rejects an inlet request by raising an exception at its per-minute threshold; the inspected backend propagates inlet failures. Distributed enforcement, persistent quota balances and monetary overshoot behavior remain unverified. Sources: open-webui:open-webui:r4-rate-limit-example, open-webui:open-webui:r4-filter-implementation.

Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: open-webui:open-webui:groups, open-webui:open-webui:knowledge, open-webui:open-webui:privacy, open-webui:open-webui:r4-rate-limit-example, open-webui:open-webui:r4-filter-implementation.

Company knowledge

KNOW-01 Files in chat

Judgment rule: Record supported formats, size and count limits, scanned-PDF OCR, tables and spreadsheets, images inside documents, and whether a file is read in full or retrieved in chunks. Upload the shared fixture set (long German PDF, scanned contract, Excel with formulas, PowerPoint) and record failures.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Upload PDF, Word, Excel and other files directly in the chat and ask about them.

Open WebUI

Agent cross-checked Support: partial

Documents can be attached and parsed for RAG or full-context injection. Scans depend on extraction configuration; spreadsheet fidelity was not tested.

Limitations

formats: PDF and common text/Office documents are documented; parser choice controls formats. Temporary browser-only extraction has DOCX limitations.
ocr: Scanned PDFs can use a configured OCR-capable engine. No scanned fixture was tested.
spreadsheets: Are Excel tables read with structure intact? The shared Excel/formula, scanned contract and long-document fixtures were not uploaded, so structure preservation and observed failures are unknown.

formats Which formats are accepted? [partial]: PDF and common text/Office documents are documented; parser choice controls formats. Temporary browser-only extraction has DOCX limitations. Sources: open-webui:open-webui:extraction, open-webui:open-webui:rag.
limits What size and count limits apply per file and chat? [supported]: Administrators configure maximum document MB, upload count and allowed extensions with RAG_FILE_MAX_SIZE, RAG_FILE_MAX_COUNT and RAG_ALLOWED_FILE_EXTENSIONS; these are instance settings rather than a universal vendor allowance. Sources: open-webui:open-webui:env.
ocr Are scanned PDFs read? [partial]: Scanned PDFs can use a configured OCR-capable engine. No scanned fixture was tested. Sources: open-webui:open-webui:extraction.
spreadsheets Are Excel tables read with structure intact? [unknown]: spreadsheets: Are Excel tables read with structure intact? The shared Excel/formula, scanned contract and long-document fixtures were not uploaded, so structure preservation and observed failures are unknown.
full_vs_chunked Is the whole file used or only retrieved parts, and does the user see which? [supported]: Users can select focused chunk retrieval or entire-document context; attached model knowledge has mode-specific behavior described in the guide. Sources: open-webui:open-webui:knowledge, open-webui:open-webui:rag.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:extraction, open-webui:open-webui:rag, open-webui:open-webui:env, open-webui:open-webui:knowledge.

KNOW-02 Knowledge bases and shared collections

Judgment rule: Record curated document collections that persist across chats, who can create and share them, size limits, and how they attach to assistants. Distinguish personal, group and organisation-wide scope.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Shared knowledge collections with access rights per group.

Open WebUI

Agent cross-checked Support: partial

Knowledge bases persist across chats and can attach to a model or conversation, with user/group/public sharing.

Limitations

size_limits: What are the collection limits? No fixed collection capacity was established; limits depend on operator configuration, storage and the selected database.

persistent_collections Can users keep document collections across chats? [supported]: Knowledge bases store reusable document collections across chats. Sources: open-webui:open-webui:knowledge.
sharing_scope Can collections be shared with users, groups or the whole organisation? [supported]: Private knowledge resources can grant read/write access to named users and groups, or be public within the instance. Sources: open-webui:open-webui:groups, open-webui:open-webui:knowledge.
size_limits What are the collection limits? [unknown]: size_limits: What are the collection limits? No fixed collection capacity was established; limits depend on operator configuration, storage and the selected database.
assistant_binding Can collections be bound to an assistant? [supported]: A model preset can bind one or more knowledge bases. Sources: open-webui:open-webui:models, open-webui:open-webui:knowledge.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:knowledge, open-webui:open-webui:groups, open-webui:open-webui:models.

KNOW-03 Enterprise connectors

Judgment rule: List each connector separately with plan, availability and setup owner: SharePoint, OneDrive, Outlook, Teams, Google Drive, Gmail, Confluence, Jira, Notion, Box, Salesforce, ServiceNow, file shares. Record whether the vendor or a third party (or the customer via MCP) provides it, and whether it needs admin consent. A connector listed on a roadmap or partner page is `announced`. An on-prem connector or gateway proves access to local data, not a self-hosted platform (DATA-02).

onAI

Agent cross-checked Support: partial

The vendor describes live Microsoft 365 access with specific delegated permissions. Other connector names are marketing leads with incomplete source and plan scope.

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=Microsoft 365 listed in Per seat and Flat price; optional Microsoft licences/permissions apply; add_ons=Optional existing Microsoft 365 Copilot licence for semantic search and meeting notes; deployment_mode=not specified; region=Source tenant region and model processing region depend on customer configuration; os=not specified.

Limitations

Microsoft 365 claims are vendor statements, not an observed tenant connection. Generic connector examples are not individually verified integrations.

microsoft_365 Which M365 sources (SharePoint, OneDrive, Outlook, Teams) are connected? [supported]: The page lists SharePoint/OneDrive files, SharePoint pages/lists, Outlook mail/attachments, calendar, Teams chats, OneNote, To Do/Planner and directory. Channels and meeting transcripts require additional admin approval; semantic Copilot search/meeting notes require eligible Microsoft 365 Copilot licences. Sources: onai:public-m365-display-20261026, onai:public-m365-permissions-display-20261026.
google_workspace Which Google sources are connected? [unknown]: The page’s Google sign-in is not a Google Drive/Gmail connector specification. No scoped Google Workspace data connector or trial was verified.
atlassian Confluence and Jira? [partial]: The FAQ names Confluence as a standard-connector example without setup, plan or permission details. Jira availability is not established. Sources: onai:public-other-connectors-display-20261026.
other_systems Which other business systems? [partial]: The FAQ names S3 and proprietary data sources through connectors or an API. No source-by-source catalogue for Notion, Box, Salesforce or ServiceNow was obtained. Sources: onai:public-other-connectors-display-20261026.
on_prem_sources Can on-prem file shares or databases be connected? [unknown]: Custom database and on-premises hosting copy does not establish an operational file-share/database connector, network gateway or associated plan requirements.
connector_provider Who builds and maintains each connector? [partial]: onAI says its Microsoft app supplies the Microsoft 365 connection and IT approves delegated permissions; no provider/maintenance contract is specified for the other example connectors. Sources: onai:public-m365-permissions-display-20261026.

Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: onai:public-m365-display-20261026, onai:public-m365-permissions-display-20261026, onai:public-other-connectors-display-20261026.

Open WebUI

Agent cross-checked Support: partial

Native file pickers and the separately operated official oikb companion provide different connector paths, including oikb Teams and Gmail sync. Source permission preservation remains untested.

Availability: generally-available · Delivery: official-integration
Scope: surfaces=Customer-operated web application and server; version=Public documentation retrieved 2026-10-21; inspected code pinned to v0.12.3 / 91ea4e3421d1d8069f13d4a463fcb5986d94ea60; plan=Standard self-hosted with original branding intact; Enterprise only where explicitly stated; add_ons=Microsoft/Google application registration for native file pickers, Separately deployed official oikb, Open WebUI 0.9.6+ and a user API key, Source credentials: Teams tenant/client/secret; Gmail Google credentials and the optional gmail extra; deployment_mode=on-premise; region=Customer-selected infrastructure country; external inference, extraction, search and support locations require separate configuration and contracts; os=not specified.

Limitations

Teams/Gmail are oikb companion connectors, not native per-user live file pickers.
Operator setup, source credentials and source-specific consent are required; permissions after indexing/revocation were not tested.

microsoft_365 Which M365 sources (SharePoint, OneDrive, Outlook, Teams) are connected? [partial]: Native OneDrive for Business/SharePoint pickers require delegated application permissions and admin consent. Separately, oikb lists SharePoint and Teams; Teams uses TEAMS_TENANT_ID, TEAMS_CLIENT_ID and TEAMS_CLIENT_SECRET. This is a companion sync path. Outlook, exact Teams consent scopes and source-ACL preservation were not verified. Sources: open-webui:open-webui:onedrive, open-webui:open-webui:sync-connectors-r2.
google_workspace Which Google sources are connected? [partial]: The native Drive picker imports selected files. Separately, official oikb lists Google Drive and Gmail using GOOGLE_APPLICATION_CREDENTIALS; Gmail has an optional installation extra. Mailbox delegation/consent scope and continuing source-ACL preservation were not tested. Sources: open-webui:open-webui:rag, open-webui:open-webui:sync-connectors-r2.
atlassian Confluence and Jira? [partial]: Official companion oikb lists Confluence and Jira. Its separate credentials, runtime and source-specific configuration are required; source-permission sync was not verified. Sources: open-webui:open-webui:sync.
other_systems Which other business systems? [partial]: oikb lists GitHub, Notion, Slack and S3 among its sources; these are copied-content integrations rather than native per-user live search. Sources: open-webui:open-webui:sync.
on_prem_sources Can on-prem file shares or databases be connected? [supported]: A local folder can be mirrored using directory sync or the separate oikb tool. Sources: open-webui:open-webui:knowledge, open-webui:open-webui:sync.
connector_provider Who builds and maintains each connector? [supported]: Open WebUI documents the native file pickers and maintains the official, separately installed oikb companion. MCP/OpenAPI connectors depend on their own maintainers and credentials. Sources: open-webui:open-webui:onedrive, open-webui:open-webui:rag, open-webui:open-webui:sync-connectors-r2, open-webui:open-webui:mcp.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:onedrive, open-webui:open-webui:sync-connectors-r2, open-webui:open-webui:rag, open-webui:open-webui:sync, open-webui:open-webui:knowledge, open-webui:open-webui:mcp.

KNOW-04 Permission-aware retrieval

Judgment rule: Using two test users, verify that a restricted document in the fixture tenant is never cited or summarised for the user without access, including after a permission change. Record whether permissions are enforced at query time by the source system, mirrored into an index, or not enforced. Record the propagation delay of a revocation.

onAI

Agent cross-checked Support: partial

For Microsoft 365 the vendor claims per-user source permission checks at query time. Revocation delay, site exclusions and sensitivity-label behavior have not been tested.

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=Per seat; Flat price includes everything in Per seat. Microsoft 365 connector consent and source-account access required.; add_ons=Customer Microsoft account and required delegated consent; deployment_mode=not specified; region=Customer Microsoft tenant; receiving model region configured separately; os=not specified.

Limitations

Scope is the live Microsoft 365 connector. Native knowledge collection ACLs and copied/shared answers require separate checks.
Public pricing explicitly includes Microsoft 365 in Per seat and inherits it in Flat price. This establishes advertised plan scope, not a completed permission or deletion-propagation fixture.

source_permissions_respected Are source permissions enforced per user? [supported]: The vendor says onAI makes delegated read-only requests as the signed-in user and Microsoft checks that person’s source access. No two-user restricted-folder fixture was run. Sources: onai:public-m365-permissions-display-20261026, onai:review-m365-boundaries-display-20261026.
enforcement_point Does the source system, a mirrored index or nothing enforce them? [supported]: Microsoft is the stated enforcement point for live requests; the page says no mirrored Microsoft 365 library index is created. Sources: onai:public-m365-permissions-display-20261026, onai:review-m365-boundaries-display-20261026.
revocation_delay How quickly does a removed permission take effect? [unknown]: No measured permission-revocation propagation interval is published and no revoke/grant fixture was run.
admin_scope_controls Can admins exclude sites, folders or labels? [unknown]: The page lists optional source permissions and model restrictions but does not establish site/folder/label exclusion controls.
sensitivity_labels Are Microsoft Purview or similar labels respected? [unknown]: No Microsoft Purview sensitivity-label handling specification or label fixture was obtained.

Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: onai:public-m365-permissions-display-20261026, onai:review-m365-boundaries-display-20261026, onai:review-plan-m365-display-20261026.

Open WebUI

Agent cross-checked Support: partial

Open WebUI knowledge-resource grants are documented. Enforcement of the original enterprise source permissions after copying has not passed the required test.

Limitations

source_permissions_respected: Are source permissions enforced per user? No two-user restricted-document, grant/revoke or Purview-label fixture was run. Knowledge-resource ACLs and file-picker consent do not establish continuing source permission enforcement or revocation delay.
enforcement_point: Open WebUI resource grants govern access to its knowledge bases. Microsoft delegated permission limits the picker at import time; continuing source-system checks for the copied content were not established.
revocation_delay: How quickly does a removed permission take effect? No two-user restricted-document, grant/revoke or Purview-label fixture was run. Knowledge-resource ACLs and file-picker consent do not establish continuing source permission enforcement or revocation delay.
admin_scope_controls: Admins choose knowledge grants and which collections a model uses. Source site/folder/label exclusion and label propagation need connector-specific verification.
sensitivity_labels: Are Microsoft Purview or similar labels respected? No two-user restricted-document, grant/revoke or Purview-label fixture was run. Knowledge-resource ACLs and file-picker consent do not establish continuing source permission enforcement or revocation delay.

source_permissions_respected Are source permissions enforced per user? [unknown]: source_permissions_respected: Are source permissions enforced per user? No two-user restricted-document, grant/revoke or Purview-label fixture was run. Knowledge-resource ACLs and file-picker consent do not establish continuing source permission enforcement or revocation delay.
enforcement_point Does the source system, a mirrored index or nothing enforce them? [partial]: Open WebUI resource grants govern access to its knowledge bases. Microsoft delegated permission limits the picker at import time; continuing source-system checks for the copied content were not established. Sources: open-webui:open-webui:groups, open-webui:open-webui:onedrive.
revocation_delay How quickly does a removed permission take effect? [unknown]: revocation_delay: How quickly does a removed permission take effect? No two-user restricted-document, grant/revoke or Purview-label fixture was run. Knowledge-resource ACLs and file-picker consent do not establish continuing source permission enforcement or revocation delay.
admin_scope_controls Can admins exclude sites, folders or labels? [partial]: Admins choose knowledge grants and which collections a model uses. Source site/folder/label exclusion and label propagation need connector-specific verification. Sources: open-webui:open-webui:knowledge, open-webui:open-webui:groups.
sensitivity_labels Are Microsoft Purview or similar labels respected? [unknown]: sensitivity_labels: Are Microsoft Purview or similar labels respected? No two-user restricted-document, grant/revoke or Purview-label fixture was run. Knowledge-resource ACLs and file-picker consent do not establish continuing source permission enforcement or revocation delay.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:groups, open-webui:open-webui:onedrive, open-webui:open-webui:knowledge.

KNOW-05 Freshness and sync model

Judgment rule: Record live (federated) search versus a copied index, sync interval, deletion propagation, and where the index is stored. Edit and delete one fixture document and record when answers change. A copied index adds storage location to DATA-01.

onAI

Agent cross-checked Support: partial

Microsoft 365 is described as live retrieval without a second library index. Content read into a chat remains in that conversation, and no edit/delete timing was measured.

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=Per seat; Flat price includes everything in Per seat. Microsoft 365 connector consent and source-account access required.; add_ons=Microsoft delegated connector consent; deployment_mode=not specified; region=Source data in customer Microsoft tenant; chat storage per deployment; os=not specified.

Limitations

This is the Microsoft 365 sync model only. Uploaded knowledge collections use a separate storage/retrieval mechanism.
Public pricing explicitly includes Microsoft 365 in Per seat and inherits it in Flat price. This establishes advertised plan scope, not a completed permission or deletion-propagation fixture.

live_or_indexed Is content searched live or copied into an index? [supported]: The vendor describes live Microsoft 365 reads, no copied library and no background synchronisation. This statement does not cover uploaded knowledge-base documents. Sources: onai:public-m365-permissions-display-20261026, onai:review-m365-boundaries-display-20261026.
sync_interval How often does an index refresh? [supported]: The described Microsoft 365 route has no library-index sync job; source service search freshness still depends on Microsoft. Sources: onai:public-m365-permissions-display-20261026, onai:review-m365-boundaries-display-20261026.
deletion_propagation How quickly does a deleted document disappear? [unknown]: No edit/delete fixture was run. The page says material already read stays in the user’s chat, so source deletion cannot be treated as retroactive chat erasure. Sources: onai:public-m365-permissions-display-20261026, onai:review-m365-boundaries-display-20261026.
index_location Where is indexed content stored? [supported]: No separate onAI Microsoft 365 library index is claimed. Retrieved content is retained in the asking user’s chat; the precise chat-storage country is separately unverified. Sources: onai:public-m365-permissions-display-20261026, onai:review-m365-boundaries-display-20261026.

Open WebUI

Agent cross-checked Support: partial

Uploaded knowledge is copied into an operator-selected index. Manual directory sync or a separate daemon updates it.

Limitations

sync_interval: Directory sync runs when invoked; oikb offers scheduled/on-demand synchronization. No universal connector interval or SLA applies.
deletion_propagation: Directory sync removes files missing from the local manifest during cleanup. Elapsed propagation time was not measured.

live_or_indexed Is content searched live or copied into an index? [supported]: Uploaded documents are parsed and indexed; an experimental external-vector-source mode queries a pre-existing customer index without re-ingestion. Sources: open-webui:open-webui:rag, open-webui:open-webui:knowledge.
sync_interval How often does an index refresh? [partial]: Directory sync runs when invoked; oikb offers scheduled/on-demand synchronization. No universal connector interval or SLA applies. Sources: open-webui:open-webui:knowledge, open-webui:open-webui:sync.
deletion_propagation How quickly does a deleted document disappear? [partial]: Directory sync removes files missing from the local manifest during cleanup. Elapsed propagation time was not measured. Sources: open-webui:open-webui:knowledge.
index_location Where is indexed content stored? [supported]: The operator selects the database or external vector source and its deployment location; there is no fixed vendor region for this self-hosted scope. Sources: open-webui:open-webui:rag, open-webui:open-webui:privacy.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:rag, open-webui:open-webui:knowledge, open-webui:open-webui:sync, open-webui:open-webui:privacy.

KNOW-06 Grounding and retrieval quality

Judgment rule: Run the shared question set over the fixture corpus: factual lookups, cross-document questions, German document with an English question, a question with no answer in the corpus. Record citation presence, link accuracy, correct answers and refusals to invent. Disclose model, settings, attempt count and failures. Single runs support a case study, not a ranking.

onAI

Agent cross-checked Support: partial

For Per seat and Flat price Microsoft 365 answers, the vendor describes numbered source citations. Grounding accuracy, abstention and cross-language retrieval remain unknown without the shared fixture.

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=Per seat; Flat price includes everything in Per seat. Microsoft 365 connector consent and source-account access required.; add_ons=Required Microsoft delegated consent and customer source-account access; deployment_mode=not specified; region=Customer Microsoft tenant; receiving model region depends on configuration; os=not specified.

Limitations

This record covers Microsoft 365 source citations on the two named public offers. No observed accuracy, link verification, abstention or cross-language retrieval result is claimed.

citations Are answers linked to specific sources? [supported]: For Microsoft 365 answers included in Per seat and inherited by Flat price, the vendor describes numbered links to the original email, file or chat. The illustrated conversations are examples; citation accuracy was not observed. Sources: onai:review-plan-m365-display-20261026, onai:review-m365-boundaries-display-20261026.
citation_accuracy Do the cited passages support the answer? [unknown]: No fixture or real source-linked answer was checked for passage support or link accuracy.
cross_language Does a question in one language find documents in another? [unknown]: The DE/FR/EN question set was not run against a connected corpus; interface translation does not establish cross-language retrieval quality.
no_answer_behaviour Does it say when the corpus has no answer? [unknown]: No no-answer corpus fixture was run; the public example does not establish reliable abstention.
observed_accuracy How many of the question set were answered correctly? [unknown]: No observed question-set numerator, denominator, model/settings or repeat count is available. No accuracy percentage is invented.

Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: onai:review-m365-boundaries-display-20261026, onai:review-plan-m365-display-20261026.

Open WebUI

Agent cross-checked Support: partial

Citations are documented; citation accuracy and multilingual retrieval outcomes are untested.

Limitations

citation_accuracy: Do the cited passages support the answer? The shared DE/FR/EN corpus and factual/no-answer question set were not run. No citation-link accuracy, cross-language result, refusal rate or numerical accuracy is claimed.
cross_language: Does a question in one language find documents in another? The shared DE/FR/EN corpus and factual/no-answer question set were not run. No citation-link accuracy, cross-language result, refusal rate or numerical accuracy is claimed.
no_answer_behaviour: Does it say when the corpus has no answer? The shared DE/FR/EN corpus and factual/no-answer question set were not run. No citation-link accuracy, cross-language result, refusal rate or numerical accuracy is claimed.
observed_accuracy: How many of the question set were answered correctly? The shared DE/FR/EN corpus and factual/no-answer question set were not run. No citation-link accuracy, cross-language result, refusal rate or numerical accuracy is claimed.

citations Are answers linked to specific sources? [supported]: RAG answers can include source references; chunk metadata may add details such as page numbers. Sources: open-webui:open-webui:rag.
citation_accuracy Do the cited passages support the answer? [unknown]: citation_accuracy: Do the cited passages support the answer? The shared DE/FR/EN corpus and factual/no-answer question set were not run. No citation-link accuracy, cross-language result, refusal rate or numerical accuracy is claimed.
cross_language Does a question in one language find documents in another? [unknown]: cross_language: Does a question in one language find documents in another? The shared DE/FR/EN corpus and factual/no-answer question set were not run. No citation-link accuracy, cross-language result, refusal rate or numerical accuracy is claimed.
no_answer_behaviour Does it say when the corpus has no answer? [unknown]: no_answer_behaviour: Does it say when the corpus has no answer? The shared DE/FR/EN corpus and factual/no-answer question set were not run. No citation-link accuracy, cross-language result, refusal rate or numerical accuracy is claimed.
observed_accuracy How many of the question set were answered correctly? [unknown]: observed_accuracy: How many of the question set were answered correctly? The shared DE/FR/EN corpus and factual/no-answer question set were not run. No citation-link accuracy, cross-language result, refusal rate or numerical accuracy is claimed.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:rag.

KNOW-07 Memory and personal context

Judgment rule: Record personal custom instructions, cross-chat memory, project or workspace context, and user controls to view, edit, delete or disable memory. Record whether admins can disable memory organisation-wide.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Personal instructions that apply across all chats.

Open WebUI

Agent cross-checked Support: partial

Users can manage persistent memory and admins can disable or group-restrict it.

Limitations

custom_instructions: Model presets provide persistent system instructions and users can save instructions as memory. A separate personal-instructions setting was not inspected here.

custom_instructions Can users set persistent instructions? [partial]: Model presets provide persistent system instructions and users can save instructions as memory. A separate personal-instructions setting was not inspected here. Sources: open-webui:open-webui:models, open-webui:open-webui:memory.
cross_chat_memory Does the product remember facts across chats? [supported]: User-scoped memories carry facts and preferences between conversations. Sources: open-webui:open-webui:memory.
user_memory_controls Can users view, edit and delete memories? [supported]: Settings permits adding, editing and deleting memories. Sources: open-webui:open-webui:memory.
admin_memory_controls Can admins turn memory off? [supported]: Global and per-group switches disable memory access and server-side context use. Sources: open-webui:open-webui:memory.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:models, open-webui:open-webui:memory.

Assistants and agents

AGT-01 Custom assistants

Judgment rule: Record creation of assistants with instructions, model, knowledge and tools; who can create; sharing scope; versioning; and an internal catalogue or directory. Build one HR policy assistant on the fixture and share it with one group. Prompt templates and a prompt library are recorded here.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Create your own assistants with instructions and knowledge and share them with your team.

Open WebUI

Agent cross-checked Support: supported

Model presets are reusable assistants combining instructions, a base model, knowledge and tools.

create_assistants Can users create assistants with instructions, knowledge and tools? [supported]: The Models workspace creates presets with instructions, knowledge, tools, skills and parameters. Sources: open-webui:open-webui:models.
creator_permissions Can admins limit who creates them? [supported]: Workspace permission toggles control who can create resources. Sources: open-webui:open-webui:permissions.
sharing_scope Can assistants be shared with users, groups or everyone? [supported]: Model grants may target users, groups or public instance visibility. Sources: open-webui:open-webui:groups, open-webui:open-webui:models.
catalogue Is there an internal assistant directory? [supported]: The Models workspace lists available presets and model selectors expose those the user can access. Sources: open-webui:open-webui:models.
prompt_library Are shared prompt templates available? [supported]: Workspace prompt permissions cover creating and sharing reusable prompt resources. Sources: open-webui:open-webui:permissions.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:models, open-webui:open-webui:permissions, open-webui:open-webui:groups.

AGT-02 Tools, actions and MCP

Judgment rule: Record built-in tools, custom actions (OpenAPI), MCP client support (local and remote servers), authentication model per tool (shared service account or per-user OAuth), and admin approval of tools. Verify one external-tool call and its access boundary.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Tools and your own API actions (OpenAPI); MCP not yet.

Open WebUI

Agent cross-checked Support: partial

Native/custom tools and MCP are documented. The optional interactive Tool Permissions approval mode is experimental and off by default; automations and channel replies bypass it.

Availability: beta · Delivery: native
Scope: surfaces=Customer-operated web application and server; version=Current Tools/MCP documentation retrieved 2026-10-21; beta availability qualifies the optional experimental approval mode, not all tool integrations; plan=Standard self-hosted with original branding intact; Enterprise only where explicitly stated; add_ons=Optional separately operated MCP/OpenAPI tool servers or stdio bridge; deployment_mode=on-premise; region=Customer-selected infrastructure country; external inference, extraction, search and support locations require separate configuration and contracts; os=not specified.

Limitations

The row uses beta for the experimental approval subfeature; ordinary tool integrations are documented separately.
Approval is opt-in for interactive chats and is bypassed in automations/channel replies; no mandatory side-effect policy was established.

builtin_tools Which tools are built in? [supported]: Knowledge, memory, web and other built-in tool categories are configured per model. Sources: open-webui:open-webui:models.
custom_actions Can admins add API actions? [supported]: Admins can install Python tools or connect OpenAPI tool servers. Sources: open-webui:open-webui:tools.
mcp_client Can it use remote MCP servers, and with what admin control? [supported]: The dedicated current guide documents admin-configured Streamable HTTP MCP. Local stdio requires a separately deployed bridge such as mcpo. Sources: open-webui:open-webui:mcp, open-webui:open-webui:tools.
tool_auth Do tools act as the user or as a shared account? [supported]: Configured modes include bearer credentials and user OAuth/OAuth 2.1; the resulting access depends on the server and granted scopes. Sources: open-webui:open-webui:mcp.
tool_approval Can admins approve or block tools, and can users confirm actions before they run? [partial]: Admins control tool access and may enable experimental Tool Permissions (off by default). Interactive users can select Ask for approval with sequential Allow/Deny prompts; Full access remains the default. Automations and channel replies always use full access. A mandatory policy for every side effect and an external-call boundary fixture were not verified. Sources: open-webui:open-webui:approvals-r2, open-webui:open-webui:groups.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:models, open-webui:open-webui:tools, open-webui:open-webui:mcp, open-webui:open-webui:approvals-r2, open-webui:open-webui:groups.

AGT-03 Web search and deep research

Judgment rule: Record web search on/off control per organisation and group, search provider, citation of web sources, deep or multi-step research, and whether queries leave the residency boundary. Admins of regulated companies often need web search off.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Web search with cited sources; admins grant it to groups.

Open WebUI

Agent cross-checked Support: partial

Search and multi-step page research are documented and require an external search provider or local metasearch deployment.

Limitations

search_provider: Provider choice includes external search services and self-operated options. The actual provider region and query processing contract depend on the chosen service.
deep_research: Native function calling can perform repeated search and URL fetching. No bounded research-report task was exercised.

web_search Is web search available? [supported]: Admins configure web search and users can enable it in a chat. Sources: open-webui:open-webui:web.
admin_toggle Can admins disable it per organisation or group? [supported]: Feature permissions grant web search per group; global configuration can turn it off. Sources: open-webui:open-webui:permissions, open-webui:open-webui:web.
search_provider Which search provider handles queries, and where? [partial]: Provider choice includes external search services and self-operated options. The actual provider region and query processing contract depend on the chosen service. Sources: open-webui:open-webui:web, open-webui:open-webui:offline.
deep_research Is multi-step research with a report available? [partial]: Native function calling can perform repeated search and URL fetching. No bounded research-report task was exercised. Sources: open-webui:open-webui:agent-search.
web_citations Are web sources cited? [supported]: Retrieved web sources are exposed as conversation references/citations. Sources: open-webui:open-webui:agent-search.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:web, open-webui:open-webui:permissions, open-webui:open-webui:offline, open-webui:open-webui:agent-search.

AGT-04 Workflows and automation

Judgment rule: Record no-code or low-code workflows, scheduled prompts, triggers from email, forms or business systems, and multi-step chains. Name where they run and who can build them. A shared prompt template is not a workflow.

onAI

Agent cross-checked Support: partial

The public site labels the native workflow engine coming soon and offers n8n/custom workflow services meanwhile.

Stated by onAI We build workflows and automations as a service; a self-service builder is in progress. (vendor-statement, asserted 2026-10-23)

Availability: unknown · Delivery: official-integration
Scope: surfaces=onAI browser workspace; version=Undated public homepage checked 2026-10-26; no native workflow release verified.; plan=Public n8n/custom-workflow service offer on request; plan entitlement unspecified. Native workflow engine described as coming soon.; add_ons=none stated; deployment_mode=not specified; region=Workflow deployment and processing regions are not specified in the cited public homepage section.; os=not specified.

Limitations

workflow_builder: The native engine is announced as coming soon, without a release date. The current offer describes n8n integration run by onAI, the customer or a partner; no native self-service chain builder is counted as released.
scheduled_tasks: No user-facing scheduled-prompt service, schedule limits or plan entitlement was verified. Internal background task machinery is insufficient evidence. Search on 2026-10-26: https://onaihq.com/, https://onaihq.com/sitemap.xml, https://onaihq.com/docs/. No additional scoped evidence established this answer.
event_triggers: No documented email/form/business-system trigger or executed workflow was obtained; outbound webhooks do not establish inbound workflow triggers. Search on 2026-10-26: https://onaihq.com/, https://onaihq.com/sitemap.xml, https://onaihq.com/docs/. No additional scoped evidence established this answer.
builder_audience: For the described n8n alternative, onAI, the customer or a partner may operate it, and onAI offers workflow construction on request. This does not specify a shipped native builder audience, schedule limits or event-trigger coverage.
The public homepage is undated and combines a future native engine with an on-request service alternative. No public deployment/version or Per seat/Flat price workflow entitlement was established.

workflow_builder Is there a workflow or chain builder? [partial]: The native engine is announced as coming soon, without a release date. The current offer describes n8n integration run by onAI, the customer or a partner; no native self-service chain builder is counted as released. Sources: onai:onai:review-fix-public-workflow-scope-20261026.
scheduled_tasks Can prompts or assistants run on a schedule? [unknown]: No user-facing scheduled-prompt service, schedule limits or plan entitlement was verified. Internal background task machinery is insufficient evidence. Search on 2026-10-26: https://onaihq.com/, https://onaihq.com/sitemap.xml, https://onaihq.com/docs/. No additional scoped evidence established this answer.
event_triggers Can external events start a workflow? [unknown]: No documented email/form/business-system trigger or executed workflow was obtained; outbound webhooks do not establish inbound workflow triggers. Search on 2026-10-26: https://onaihq.com/, https://onaihq.com/sitemap.xml, https://onaihq.com/docs/. No additional scoped evidence established this answer.
builder_audience Is building aimed at business users, IT or developers? [partial]: For the described n8n alternative, onAI, the customer or a partner may operate it, and onAI offers workflow construction on request. This does not specify a shipped native builder audience, schedule limits or event-trigger coverage. Sources: onai:onai:review-fix-public-workflow-scope-20261026.

Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: onai:onai:review-fix-public-workflow-scope-20261026.

Open WebUI

Agent cross-checked Support: partial

Recurring prompts execute on the operator’s server. Developer extensions can add chains; a business workflow builder was not established.

Limitations

workflow_builder: Is there a workflow or chain builder? The automation, tool and webhook documentation did not establish a complete business workflow builder or incoming email/form event trigger contract.
event_triggers: Can external events start a workflow? The automation, tool and webhook documentation did not establish a complete business workflow builder or incoming email/form event trigger contract.
builder_audience: Schedules use a user-facing editor; custom Python tools and integrations require technical operators. No general no-code multi-system workflow designer was verified.

workflow_builder Is there a workflow or chain builder? [unknown]: workflow_builder: Is there a workflow or chain builder? The automation, tool and webhook documentation did not establish a complete business workflow builder or incoming email/form event trigger contract.
scheduled_tasks Can prompts or assistants run on a schedule? [supported]: Automations support hourly/daily/weekly/monthly and RRULE schedules, manual runs, pause and execution history. Sources: open-webui:open-webui:automation.
event_triggers Can external events start a workflow? [partial]: A token-validated channel webhook publishes a message-created event that configured Python Event functions can handle. Developers must supply the downstream workflow logic; an incoming email/form connector or no-code multi-system workflow contract was not established. Sources: open-webui:open-webui:r4-incoming-channel-webhook, open-webui:open-webui:r4-event-dispatch.
builder_audience Is building aimed at business users, IT or developers? [partial]: Schedules use a user-facing editor; custom Python tools and integrations require technical operators. No general no-code multi-system workflow designer was verified. Sources: open-webui:open-webui:automation, open-webui:open-webui:tools.

Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: open-webui:open-webui:automation, open-webui:open-webui:tools, open-webui:open-webui:r4-incoming-channel-webhook, open-webui:open-webui:r4-event-dispatch.

AGT-05 Agentic task execution

Judgment rule: Record an agent mode that plans and carries out multi-step tasks with tools (browser, files, connectors), with visible steps, user confirmation of side effects and stop control. Run one fixture task (gather three documents, draft a summary, propose an email). Record interventions and what ran. A final claim of success is not proof.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

No separate autonomous agent mode; tools run in the normal chat.

Open WebUI

Agent cross-checked Support: partial

Native tool calls and optional Open Terminal support agent tasks. Interactive tool approval is experimental and off by default, and never gates scheduled automations or channel replies.

Availability: beta · Delivery: native
Scope: surfaces=Customer-operated web application and server; version=Current Tools/Open Terminal documentation retrieved 2026-10-21; beta availability qualifies optional experimental approvals; plan=Standard self-hosted with original branding intact; Enterprise only where explicitly stated; add_ons=Optional separately deployed Open Terminal; Terminals orchestration is a separate component with unverified pinned licence terms; deployment_mode=on-premise; region=Customer-selected infrastructure country; external inference, extraction, search and support locations require separate configuration and contracts; os=not specified.

Limitations

Beta availability refers to optional experimental approvals; the documented native tool mode is separate.
Automations and channel replies always use full access.
No gather-documents, draft-summary and propose-email fixture or background cancellation test was run.

agent_mode Is there an agent mode for multi-step tasks? [supported]: Tool-capable models can use knowledge and external tools; separately connected Open Terminal adds file and command execution. Sources: open-webui:open-webui:models, open-webui:open-webui:terminal.
visible_steps Are steps and tool calls shown? [supported]: Interactive tool calls display their results and, when experimental Ask for approval is enabled, pending/allowed/denied state. Sources: open-webui:open-webui:approvals-r2.
side_effect_confirmation Must the user confirm actions with side effects? [partial]: Experimental Tool Permissions is disabled by default and users must select Ask for approval. Full access executes immediately; automations and channel replies always bypass approval. The documented control is not a mandatory confirmation policy for every side effect. Sources: open-webui:open-webui:approvals-r2.
stop_control Can the user stop a running task? [partial]: In an interactive reply waiting for approval, Stop finalizes the reply and denies pending calls. This is a pending-call control; cancellation of background tasks and effects already executed was not tested. Sources: open-webui:open-webui:approvals-r2.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:models, open-webui:open-webui:terminal, open-webui:open-webui:approvals-r2.

AGT-06 Programmable access

Judgment rule: Record a public API for chat, assistants and knowledge, SDKs, API authentication, rate limits and whether API use counts against the same governance (audit, budgets, model restrictions). Being an MCP client is different from exposing the product over MCP.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

API for chat and document processing on request.

Open WebUI

Agent cross-checked Support: partial

Authenticated APIs cover chat, models and knowledge ingestion; product RBAC applies to API users.

Limitations

api_governance: API users use their account permissions; optional audit capture can log requests. Enforced spend budgets and full API/UI parity were not demonstrated.
mcp_server: Does the product expose itself to other agents over MCP? No supported native MCP server exposing the whole product was established in the API and MCP-client guides.

chat_api Is there an API for chat and assistants? [supported]: OpenAI-compatible chat completion and model management endpoints accept API keys or session JWTs. Sources: open-webui:open-webui:api.
knowledge_api Can documents be loaded through an API? [supported]: File upload and knowledge attachment are documented APIs. Sources: open-webui:open-webui:api, open-webui:open-webui:knowledge.
api_governance Do audit, budgets and model rules apply to API use? [partial]: API users use their account permissions; optional audit capture can log requests. Enforced spend budgets and full API/UI parity were not demonstrated. Sources: open-webui:open-webui:api, open-webui:open-webui:hardening.
mcp_server Does the product expose itself to other agents over MCP? [unknown]: mcp_server: Does the product expose itself to other agents over MCP? No supported native MCP server exposing the whole product was established in the API and MCP-client guides.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:api, open-webui:open-webui:knowledge, open-webui:open-webui:hardening.

Daily work

WORK-01 Clients and access points

Judgment rule: List web, desktop (Windows, macOS), iOS, Android, mobile browser and browser extension separately. For each, record login with company SSO, feature gaps against web, and MDM/Intune deployability. An installable app is different from a mobile website.

onAI

Agent cross-checked Support: partial

The vendor offers a browser workspace requiring no installation. Native clients, extensions and managed deployment support remain unknown.

Stated by onAI An uncluttered interface without technical settings. At Manor, hundreds of employees use onAI every day. (vendor-statement, asserted 2026-10-22)

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=Per seat and Flat price web workspace offers; add_ons=none stated; deployment_mode=not specified; region=Unspecified by source; os=Browser; operating system unspecified.

Limitations

Only browser access is established by public copy. No native-client absence is inferred from missing listings.

web Is a full web client available? [supported]: The public AI Tools section describes the employee workspace running in a current browser with nothing to install. Sources: onai:public-web-client.
desktop_apps Windows and macOS apps? [unknown]: No first-party Windows/macOS native client download, company-SSO support table or desktop fixture was located.
mobile_apps iOS and Android apps with SSO? [unknown]: No iOS/Android native app listing or mobile SSO fixture was verified. A responsive website would not establish native apps.
browser_extension Is there a browser extension or sidebar? [unknown]: No browser extension/sidebar release or installation instructions were located on the public product page or sitemap.
managed_deployment Can IT deploy and configure clients through MDM? [unknown]: No MDM/Intune deployment package, policy guide or client configuration profile was obtained.
client_feature_gaps Which features are missing on mobile? [unknown]: No matched desktop/mobile-browser/native-client fixture was run; no cross-client feature parity claim is made.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: onai:public-web-client.

Open WebUI

Agent cross-checked Support: partial

The web/PWA client is complemented by a separate native Desktop distribution for macOS, Windows and Linux. Desktop is explicitly Early Alpha; SSO/MDM and cross-client parity were not tested.

Availability: beta · Delivery: native
Scope: surfaces=Customer-operated web application and server, Open WebUI Desktop native distribution (Early Alpha); version=Web/PWA documentation retrieved 2026-10-21; Desktop v0.0.20 / 601137c5dec2967cfe173a6bf071fbbb460852be (released 2026-05-06, labelled Early Alpha); plan=Customer-operated web/PWA plus the separately packaged Open WebUI Desktop distribution; production Quick Start recommends Docker or Python; add_ons=none stated; deployment_mode=on-premise; region=Customer-selected infrastructure country; external inference, extraction, search and support locations require separate configuration and contracts; os=Windows, macOS, Linux, iOS (PWA), Android (PWA).

Limitations

Beta availability reflects the Early Alpha desktop distribution; the browser/PWA route is separate.
Native mobile clients, corporate SSO, MDM/Intune deployment and client parity were not tested.

web Is a full web client available? [supported]: The deployed server supplies the full browser client; Quick Start also links the separate desktop distribution. Sources: open-webui:open-webui:desktop-quickstart-r2.
desktop_apps Windows and macOS apps? [partial]: Open WebUI Desktop v0.0.20 provides native macOS (Apple Silicon/Intel), Windows (x64/ARM64) and Linux installers. It can run locally without Docker or connect to an existing server. It is labelled Early Alpha; first launch requires internet. Enterprise SSO and managed rollout were not tested. Sources: open-webui:open-webui:desktop-readme-r2, open-webui:open-webui:desktop-release-r2, open-webui:open-webui:desktop-quickstart-r2.
mobile_apps iOS and Android apps with SSO? [partial]: Android browsers and iOS Safari can install the PWA. Native mobile app-store clients and mobile company-SSO/MDM behavior were not verified. Sources: open-webui:open-webui:pwa-r2.
browser_extension Is there a browser extension or sidebar? [unknown]: browser_extension: Is there a browser extension or sidebar? No first-party managed MDM/Intune deployment policy or Office/browser sidebar extension was established in the client guide.
managed_deployment Can IT deploy and configure clients through MDM? [unknown]: managed_deployment: Can IT deploy and configure clients through MDM? No first-party managed MDM/Intune deployment policy or Office/browser sidebar extension was established in the client guide.
client_feature_gaps Which features are missing on mobile? [partial]: PWA notifications need the app to remain open. Desktop is Early Alpha and Quick Start recommends Docker/Python for production; no desktop/mobile feature-parity or enterprise SSO matrix was verified. Sources: open-webui:open-webui:pwa-r2, open-webui:open-webui:desktop-readme-r2, open-webui:open-webui:desktop-quickstart-r2.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:desktop-quickstart-r2, open-webui:open-webui:desktop-readme-r2, open-webui:open-webui:desktop-release-r2, open-webui:open-webui:pwa-r2.

WORK-02 Office suite and Teams integration

Judgment rule: Record presence inside Word, Excel, PowerPoint, Outlook and Teams (and Google Docs, Gmail), with what the assistant can do in each: read the open document, write into it, act on mail. Record extra licences and admin consent needed. A connector that searches Office files is KNOW-03, not WORK-02.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Outlook and Excel add-ins in preparation; Microsoft 365 is connected live.

Open WebUI

No public information found Support: not-published

We found no public information on this. A missing finding is not evidence that the product lacks the capability.

WORK-03 Translation and writing

Judgment rule: Record document translation preserving layout, the translation engine (LLM or dedicated such as DeepL), glossaries, formality control, supported languages including Swiss German conventions (no ß), and rewriting/proofreading tools. Translate the shared German contract into French and Italian and record layout and glossary results.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-22

Translation with DeepL: documents with their layout, glossaries, formal or informal address. Plus adjusting style and tone.

Open WebUI

Agent cross-checked Support: partial

AI editing is documented in Notes. Dedicated layout-preserving translation and glossary behavior remain unknown.

Limitations

document_translation: Can whole documents be translated with formatting kept? No DE-to-FR/IT contract translation fixture, de-CH/formality acceptance test, company glossary or layout-preserving translator was verified in the Notes and document guides.
translation_engine: Notes sends rewrite requests to the selected model. A dedicated translation service or whole-document translation workflow was not established.
glossaries: Are company glossaries supported? No DE-to-FR/IT contract translation fixture, de-CH/formality acceptance test, company glossary or layout-preserving translator was verified in the Notes and document guides.
formality_and_variants: Can formality and regional variants (de-CH) be set? No DE-to-FR/IT contract translation fixture, de-CH/formality acceptance test, company glossary or layout-preserving translator was verified in the Notes and document guides.

document_translation Can whole documents be translated with formatting kept? [unknown]: document_translation: Can whole documents be translated with formatting kept? No DE-to-FR/IT contract translation fixture, de-CH/formality acceptance test, company glossary or layout-preserving translator was verified in the Notes and document guides.
translation_engine Which engine translates? [partial]: Notes sends rewrite requests to the selected model. A dedicated translation service or whole-document translation workflow was not established. Sources: open-webui:open-webui:notes.
glossaries Are company glossaries supported? [unknown]: glossaries: Are company glossaries supported? No DE-to-FR/IT contract translation fixture, de-CH/formality acceptance test, company glossary or layout-preserving translator was verified in the Notes and document guides.
formality_and_variants Can formality and regional variants (de-CH) be set? [unknown]: formality_and_variants: Can formality and regional variants (de-CH) be set? No DE-to-FR/IT contract translation fixture, de-CH/formality acceptance test, company glossary or layout-preserving translator was verified in the Notes and document guides.
writing_tools Are dedicated rewrite and proofreading tools available? [supported]: The Notes editor supports AI rewriting and improving selected text. Sources: open-webui:open-webui:notes.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:notes.

WORK-04 Image generation and editing

Judgment rule: Record available image models, editing (inpainting, reference images), admin control and per-image cost visibility, and licence or usage terms for generated images.

onAI

Agent cross-checked Support: partial

Image Studio advertises several image models, prompt-based editing and administrator controls. Its cost examples and commercial-use statement are vendor claims.

Stated by onAI The leading image models from OpenAI, Google, Black Forest Labs and xAI in one studio: one prompt to up to three models side by side, styles with automatic prompt enhancement, editing with up to ten reference images, cost shown before generating. (vendor-statement, asserted 2026-10-22)

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=Image Studio listed in Per seat and Flat price; model entitlements unspecified; add_ons=none stated; deployment_mode=not specified; region=Provider dependent; EU-only optional tier described separately; os=not specified.

Limitations

Displayed prices and timings are illustrative UI examples, not a general price list or measured benchmark. No provider-specific output-rights contract was reviewed.

image_generation Can users generate images, with which models? [supported]: The page lists GPT Image, Nano Banana Pro, Imagen 4 and FLUX.3, with up to three selected models per prompt and an estimated provider cost shown before generation. Exact version IDs and live plan entitlements were not tested. Sources: onai:public-images.
image_editing Can users edit uploaded images? [supported]: The page describes editing an uploaded image or a previous result using a text instruction and shows image-editing models. Inpainting masks and per-model limits were not verified. Sources: onai:public-images.
admin_control Can admins restrict image generation? [supported]: Administrators are said to choose image models and which users may use them; optional personal-data filtering is described. Sources: onai:public-images.
usage_terms What usage rights apply to output? [partial]: The vendor says generated images may be used commercially. It does not supply model-specific output licences, indemnities or restrictions in this section. Sources: onai:public-image-rights.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: onai:public-image-rights, onai:public-images.

Open WebUI

Agent cross-checked Support: partial

Configured image engines generate and edit uploaded images, subject to feature permissions.

Limitations

usage_terms: What usage rights apply to output? Output rights and actual per-image costs depend on the chosen image service and were not established as a single Open WebUI entitlement.

image_generation Can users generate images, with which models? [supported]: OpenAI, Gemini, ComfyUI and AUTOMATIC1111 are documented engine routes; exact models are operator-configured. Sources: open-webui:open-webui:images.
image_editing Can users edit uploaded images? [supported]: The usage guide documents uploaded-image edits and multi-image compositing with an enabled editing engine. Sources: open-webui:open-webui:image-usage.
admin_control Can admins restrict image generation? [supported]: Global image configuration, feature permission and model capability govern availability. Sources: open-webui:open-webui:image-usage.
usage_terms What usage rights apply to output? [unknown]: usage_terms: What usage rights apply to output? Output rights and actual per-image costs depend on the chosen image service and were not established as a single Open WebUI entitlement.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:images, open-webui:open-webui:image-usage.

WORK-05 Voice and meetings

Judgment rule: Record dictation, read-aloud, live voice conversation, meeting transcription and summarisation, supported languages including Swiss German speech, and where audio is processed.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Voice input with transcription, and answers read aloud.

Open WebUI

Agent cross-checked Support: partial

Dictation, read-aloud and voice conversation use configured audio services. Swiss German recognition and a meeting workflow were not tested.

Limitations

meeting_summaries: Are meetings transcribed and summarised? No meeting-transcription fixture or Swiss German speech evaluation was run. Audio location depends on the chosen browser, local, Azure or other provider engine.
swiss_german_speech: Is Swiss German speech recognised? No meeting-transcription fixture or Swiss German speech evaluation was run. Audio location depends on the chosen browser, local, Azure or other provider engine.

dictation Can users dictate prompts? [supported]: Audio configuration supports speech-to-text for prompts. Sources: open-webui:open-webui:env.
read_aloud Can answers be read aloud? [supported]: Standard voice reads replies using the configured TTS engine, including browser options. Sources: open-webui:open-webui:voice.
voice_conversation Is a live voice mode available? [supported]: Standard STT/TTS voice mode and separately configured realtime API calls are documented. Sources: open-webui:open-webui:voice.
meeting_summaries Are meetings transcribed and summarised? [unknown]: meeting_summaries: Are meetings transcribed and summarised? No meeting-transcription fixture or Swiss German speech evaluation was run. Audio location depends on the chosen browser, local, Azure or other provider engine.
swiss_german_speech Is Swiss German speech recognised? [unknown]: swiss_german_speech: Is Swiss German speech recognised? No meeting-transcription fixture or Swiss German speech evaluation was run. Audio location depends on the chosen browser, local, Azure or other provider engine.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:env, open-webui:open-webui:voice.

WORK-06 Data analysis and document output

Judgment rule: Record code execution for data analysis, charts, and generation of downloadable Word, Excel, PowerPoint and PDF files. Analyse the fixture Excel and request a PowerPoint summary. Record where code runs and whether files are editable.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Code execution (Python) for data analysis and charts.

Open WebUI

Agent cross-checked Support: partial

Optional Open Terminal runs analysis code and creates artifacts; Notes provides document editing.

Availability: generally-available · Delivery: native
Scope: surfaces=Customer-operated web application and server; version=Public documentation retrieved 2026-10-21; inspected code pinned to v0.12.3 / 91ea4e3421d1d8069f13d4a463fcb5986d94ea60; plan=Standard self-hosted with original branding intact; Enterprise only where explicitly stated; add_ons=Separately operated Open Terminal and document libraries; Enterprise Terminals optional; deployment_mode=on-premise; region=Customer-selected infrastructure country; external inference, extraction, search and support locations require separate configuration and contracts; os=not specified.

Limitations

office_file_output: The runtime can process Office files and create downloadable files through code and installed packages. Editable DOCX/XLSX/PPTX output was not verified with the shared fixture.

data_analysis Can it analyse spreadsheets with executed code? [supported]: Open Terminal documents spreadsheet/CSV inspection and code-based data analysis on the separately deployed runtime. Sources: open-webui:open-webui:terminal.
charts Can it produce charts? [supported]: Its data-analysis workflow includes generated charts and report artifacts. Sources: open-webui:open-webui:terminal.
office_file_output Can it create Word, Excel or PowerPoint files? [partial]: The runtime can process Office files and create downloadable files through code and installed packages. Editable DOCX/XLSX/PPTX output was not verified with the shared fixture. Sources: open-webui:open-webui:terminal.
canvas_editing Is there a document or canvas editor for iterating on output? [supported]: Notes offers a rich text and Markdown editor with AI rewrites. Sources: open-webui:open-webui:notes.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:terminal, open-webui:open-webui:notes.

WORK-07 Sharing and team spaces

Judgment rule: Record chat sharing (link, user, group), shared projects or team spaces, channels or group chat with AI, and commenting. Test sharing a chat with a colleague in another group and record what the recipient sees, including knowledge they lack access to.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Share chats with colleagues by link.

Open WebUI

Agent cross-checked Support: partial

Chats, shared resources and multi-person channels are documented. Recipient source-access boundaries were not tested.

Limitations

team_spaces: Groups organize shared models/knowledge and channels organize collaboration. This is not evidence of separate legal-entity tenancy.
share_permission_boundary: Does sharing respect the recipient's access to sources? No colleague-in-another-group chat-sharing fixture was run; transcript sharing may reveal already included content independently of original source access.

share_chats Can chats be shared inside the organisation? [supported]: Chat sharing is a configurable permission and users can manage shared chats. Sources: open-webui:open-webui:permissions, open-webui:open-webui:export.
team_spaces Are shared projects or workspaces available? [partial]: Groups organize shared models/knowledge and channels organize collaboration. This is not evidence of separate legal-entity tenancy. Sources: open-webui:open-webui:groups, open-webui:open-webui:channels.
group_chat Can several people chat together with the AI? [supported]: Channels support multiple members and AI participation. Sources: open-webui:open-webui:channels.
share_permission_boundary Does sharing respect the recipient's access to sources? [unknown]: share_permission_boundary: Does sharing respect the recipient's access to sources? No colleague-in-another-group chat-sharing fixture was run; transcript sharing may reveal already included content independently of original source access.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:permissions, open-webui:open-webui:export, open-webui:open-webui:groups, open-webui:open-webui:channels.

WORK-08 Interface languages and accessibility

Judgment rule: Record UI languages, focusing on German, French, Italian and English, with translation quality observed (complete, partial, machine-translated). Record response language handling and WCAG conformance statements.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Interface in German and English, more languages in preparation.

Open WebUI

Agent cross-checked Support: partial

English, German, French and Italian locales are present in the pinned client. Completeness, naturalness and WCAG conformance are unknown.

Limitations

dach_language_quality: Are German, French and Italian UIs complete and natural? Locale registration is not a UI-quality test. No full German admin-screen walkthrough or WCAG conformance report was reviewed; broader i18n and accessibility remain roadmap topics.
accessibility_statement: Is there a WCAG conformance statement? Locale registration is not a UI-quality test. No full German admin-screen walkthrough or WCAG conformance report was reviewed; broader i18n and accessibility remain roadmap topics.
admin_ui_languages: Is the admin interface available in German? Locale registration is not a UI-quality test. No full German admin-screen walkthrough or WCAG conformance report was reviewed; broader i18n and accessibility remain roadmap topics.

ui_languages Which UI languages are offered? [supported]: The locale registry includes en-US/en-GB, de-DE, fr-FR and it-IT among other languages. Sources: open-webui:open-webui:i18n-pin.
dach_language_quality Are German, French and Italian UIs complete and natural? [unknown]: dach_language_quality: Are German, French and Italian UIs complete and natural? Locale registration is not a UI-quality test. No full German admin-screen walkthrough or WCAG conformance report was reviewed; broader i18n and accessibility remain roadmap topics.
accessibility_statement Is there a WCAG conformance statement? [unknown]: accessibility_statement: Is there a WCAG conformance statement? Locale registration is not a UI-quality test. No full German admin-screen walkthrough or WCAG conformance report was reviewed; broader i18n and accessibility remain roadmap topics.
admin_ui_languages Is the admin interface available in German? [partial]: The pinned German locale includes Admin Panel, user-management and settings labels. Full admin-screen translation coverage and naturalness were not observed; the public roadmap still lists full internationalization as planned. Sources: open-webui:open-webui:r4-german-admin-translations.

Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: open-webui:open-webui:i18n-pin, open-webui:open-webui:r4-german-admin-translations.

Administration and governance

ADM-01 Single sign-on and authentication

Judgment rule: Record SAML, OIDC, Microsoft Entra ID, Google, LDAP, MFA enforcement, conditional-access compatibility, domain verification and plan restrictions. Test one SSO login on a trial where possible.

onAI

Agent cross-checked Support: partial

Public copy offers Microsoft, Google, OIDC and LDAP sign-in, with published plan differences. Native SAML, MFA enforcement and conditional-access behavior were not verified.

Availability: unknown · Delivery: official-integration
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=Per seat: Microsoft/Google; Flat price: Microsoft/Google/OIDC/LDAP; add_ons=none stated; deployment_mode=not specified; region=Identity-provider and deployment regions unspecified; os=not specified.

Limitations

No successful login or policy enforcement fixture was run. SAML and MFA are left unknown rather than inferred from corporate-login marketing.

sso_protocols Which SSO protocols and identity providers work? [supported]: The current page lists Microsoft Entra ID, Google, any OpenID Connect provider and LDAP. It does not establish native SAML support; generic corporate SSO language is insufficient. Sources: onai:public-pricing-display-20261026.
sso_plan Which plan includes SSO? [supported]: Per seat lists Entra ID and Google. Flat price lists Entra ID, Google, OIDC and LDAP. These are published offer terms, not an executed SSO fixture. Sources: onai:public-pricing-display-20261026.
mfa Can MFA be enforced? [unknown]: No onAI-native MFA requirement or tenant-enforced IdP-MFA setup was verified. IdP capabilities are not automatically onAI enforcement.
conditional_access Do Entra conditional-access policies apply? [unknown]: No Entra conditional-access compatibility statement or test policy/login result was obtained.
domain_capture Can the company claim its email domain? [unknown]: No domain-claim/verification workflow, automatic capture policy or ownership-transfer fixture was established from public material.

Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: onai:public-pricing-display-20261026.

Open WebUI

Agent cross-checked Support: partial

OAuth/OIDC, trusted-header and directory authentication are documented; standard self-hosting includes configuration access.

Limitations

conditional_access: The privacy guide recommends enforcing MFA, conditional access and device posture at the identity provider. No Entra sign-in fixture was run.
domain_capture: Can the company claim its email domain? Email-domain filtering settings do not establish enterprise domain ownership capture; this was not verified.

sso_protocols Which SSO protocols and identity providers work? [supported]: OAuth/OIDC includes Microsoft, Google and generic providers; trusted-header proxies and LDAP are documented. Direct SAML was not established. Sources: open-webui:open-webui:sso, open-webui:open-webui:roles.
sso_plan Which plan includes SSO? [supported]: The public self-hosted authentication configuration is available under standard use, with no separately listed SSO charge. Sources: open-webui:open-webui:sso, open-webui:open-webui:enterprise.
mfa Can MFA be enforced? [supported]: Admins can enable built-in authenticator-based MFA and choose whether OAuth may bypass it. Sources: open-webui:open-webui:mfa.
conditional_access Do Entra conditional-access policies apply? [partial]: The privacy guide recommends enforcing MFA, conditional access and device posture at the identity provider. No Entra sign-in fixture was run. Sources: open-webui:open-webui:privacy.
domain_capture Can the company claim its email domain? [unknown]: domain_capture: Can the company claim its email domain? Email-domain filtering settings do not establish enterprise domain ownership capture; this was not verified.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:sso, open-webui:open-webui:roles, open-webui:open-webui:enterprise, open-webui:open-webui:mfa, open-webui:open-webui:privacy.

ADM-02 User provisioning and lifecycle

Judgment rule: Record SCIM, just-in-time provisioning, group sync from the identity provider, deprovisioning effects (chats, assistants, knowledge ownership transfer) and licence assignment. Deprovision a test user and record what happens to their content.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Users are created automatically at their first SSO sign-in and groups come from the directory; no SCIM.

Open WebUI

Agent cross-checked Support: partial

SCIM and login-time identity groups are documented; content ownership after removing a user needs further verification.

Availability: generally-available · Delivery: native
Scope: surfaces=Customer-operated web application and server; version=SCIM bearer-token authentication rechecked at v0.12.4 / 33c1978d5bad52a31df75ea55143025dfad18d16 and current guide on 2026-10-26; other accepted identity facts retain their own cited versions; plan=Standard self-hosted with original branding intact; Enterprise only where explicitly stated; add_ons=none stated; deployment_mode=on-premise; region=Customer-selected infrastructure country; external inference, extraction, search and support locations require separate configuration and contracts; os=not specified.

Limitations

deprovisioning: SCIM active=false maps ordinary users to pending and disconnects live sessions. Asset transfer and retained shared content were not fixture-tested.
seat_assignment: Administrators control user accounts and roles. Standard use has no paid per-seat licence assignment mechanism to price; Enterprise entitlements were not reviewed.
No user-selectable token-scope control was established from the current SCIM guide or pinned authentication path.

scim Is SCIM provisioning supported? [supported]: SCIM 2.0 provisions/deactivates users and manages groups when enabled through SCIM_ENABLED and authenticated with the configured SCIM_TOKEN bearer token. The documented configuration does not expose user-selectable token scopes. Sources: open-webui:open-webui:r7-scim-bearer-doc, open-webui:open-webui:r7-scim-bearer-code.
group_sync Are identity-provider groups synced? [supported]: OAuth group management syncs claims at sign-in; SCIM also manages memberships. Sources: open-webui:open-webui:sso, open-webui:open-webui:scim.
jit_provisioning Are users created at first login? [supported]: OAuth account creation and optional JIT group creation can be enabled. Sources: open-webui:open-webui:sso.
deprovisioning What happens to a removed user's data and shared assets? [partial]: SCIM active=false maps ordinary users to pending and disconnects live sessions. Asset transfer and retained shared content were not fixture-tested. Sources: open-webui:open-webui:scim.
seat_assignment Can admins assign and reclaim seats? [partial]: Administrators control user accounts and roles. Standard use has no paid per-seat licence assignment mechanism to price; Enterprise entitlements were not reviewed. Sources: open-webui:open-webui:roles, open-webui:open-webui:enterprise.

Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: open-webui:open-webui:scim, open-webui:open-webui:sso, open-webui:open-webui:roles, open-webui:open-webui:enterprise, open-webui:open-webui:r7-scim-bearer-doc, open-webui:open-webui:r7-scim-bearer-code.

ADM-03 Roles, groups and feature permissions

Judgment rule: Record admin roles, delegated admins, groups, per-feature permissions (web search, image generation, connectors, file upload, agents), separation of subsidiaries or departments, and enforcement. Test one disabled feature for one group.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-22

Roles and groups; admins decide per group which features (for example Image Studio, translator, web search) are used.

Open WebUI

Agent cross-checked Support: partial

Roles and additive groups provide feature and resource permissions; separate instances remain the documented stronger trust boundary.

Limitations

admin_roles: Admin, User and Pending are system roles. Admin access can be reduced by product flags, but a least-privilege delegated-admin role matrix was not established.
multi_entity: Groups can organize departments; the privacy guide recommends separate instances/databases/operators for distinct trust boundaries. A multi-entity commercial contract was not reviewed.

admin_roles Which admin roles exist, and can admin rights be delegated? [partial]: Admin, User and Pending are system roles. Admin access can be reduced by product flags, but a least-privilege delegated-admin role matrix was not established. Sources: open-webui:open-webui:roles.
groups Can permissions be set per group? [supported]: User/group resource grants and additive feature permissions are documented. Sources: open-webui:open-webui:groups.
feature_toggles Which features can be switched on or off per group? [supported]: Permissions cover web search, images, files, model creation, tools, knowledge, memories and other features. Sources: open-webui:open-webui:permissions.
multi_entity Can subsidiaries or departments be separated within one contract? [partial]: Groups can organize departments; the privacy guide recommends separate instances/databases/operators for distinct trust boundaries. A multi-entity commercial contract was not reviewed. Sources: open-webui:open-webui:groups, open-webui:open-webui:privacy.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:roles, open-webui:open-webui:groups, open-webui:open-webui:permissions, open-webui:open-webui:privacy.

ADM-04 Usage and adoption analytics

Judgment rule: Record dashboards for active users, usage by feature, model, group and assistant, export, and privacy controls (aggregation, pseudonymisation, works-council-friendly settings). Distinguish aggregate adoption metrics from per-person monitoring.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Usage reports by model, feature and person.

Open WebUI

Agent cross-checked Support: partial

Admin analytics provides user/model/group activity and token reports, with API export.

Limitations

breakdowns: User, model and group views are documented. Complete feature/assistant breakdowns were not established.
privacy_modes: Admins can disable analytics and product-level chat access. Pseudonymized reporting was not established; the default user table identifies users.

adoption_dashboard Is there an adoption dashboard? [supported]: The dashboard reports messages, chats, token usage and user activity by date range. Sources: open-webui:open-webui:analytics.
breakdowns Can usage be broken down by group, model, feature and assistant? [partial]: User, model and group views are documented. Complete feature/assistant breakdowns were not established. Sources: open-webui:open-webui:analytics.
export Can usage data be exported? [supported]: Analytics API endpoints can be exported into JSON or external BI tooling. Sources: open-webui:open-webui:analytics.
privacy_modes Can per-person reporting be limited or pseudonymised? [partial]: Admins can disable analytics and product-level chat access. Pseudonymized reporting was not established; the default user table identifies users. Sources: open-webui:open-webui:analytics, open-webui:open-webui:privacy.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:analytics, open-webui:open-webui:privacy.

ADM-05 Spend controls and cost allocation

Judgment rule: Record cost visibility per user, group and cost centre, budgets and their behaviour (alert, block, downgrade model), pooled credits, and chargeback exports. Test a small budget on a trial where possible. Distinguish billed amounts, estimates and unavailable amounts.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Cost limits per organisation and per person.

Open WebUI

Agent cross-checked Support: partial

Token usage supports cost estimation; enforced monetary budgets and cost-centre exports remain unverified.

Limitations

cost_visibility: Analytics exposes provider-reported input/output tokens by user/model/group; billed currency requires multiplying by external provider prices.
budgets: Can budgets be set per user or group? The analytics and roadmap sources were checked. Numeric user/group budgets, block/downgrade behavior and cost-centre chargeback exports were not established; a low-budget test was not run.
budget_enforcement: Does reaching a budget alert, block or downgrade? The analytics and roadmap sources were checked. Numeric user/group budgets, block/downgrade behavior and cost-centre chargeback exports were not established; a low-budget test was not run.
chargeback: Can costs be exported per cost centre? The analytics and roadmap sources were checked. Numeric user/group budgets, block/downgrade behavior and cost-centre chargeback exports were not established; a low-budget test was not run.

cost_visibility Can admins see cost or consumption per user and group? [partial]: Analytics exposes provider-reported input/output tokens by user/model/group; billed currency requires multiplying by external provider prices. Sources: open-webui:open-webui:analytics.
budgets Can budgets be set per user or group? [unknown]: budgets: Can budgets be set per user or group? The analytics and roadmap sources were checked. Numeric user/group budgets, block/downgrade behavior and cost-centre chargeback exports were not established; a low-budget test was not run.
budget_enforcement Does reaching a budget alert, block or downgrade? [unknown]: budget_enforcement: Does reaching a budget alert, block or downgrade? The analytics and roadmap sources were checked. Numeric user/group budgets, block/downgrade behavior and cost-centre chargeback exports were not established; a low-budget test was not run.
chargeback Can costs be exported per cost centre? [unknown]: chargeback: Can costs be exported per cost centre? The analytics and roadmap sources were checked. Numeric user/group budgets, block/downgrade behavior and cost-centre chargeback exports were not established; a low-budget test was not run.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:analytics.

ADM-06 Audit logs and compliance export

Judgment rule: Record which events are logged (logins, admin changes, prompts, responses, file access, connector queries), retention, export or SIEM streaming, and eDiscovery/legal hold. Use the word audit only with a defined retention and integrity model.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Audit logging can be switched on; a built-in SIEM connection is not included.

Open WebUI

Agent cross-checked Support: partial

Optional request logging can capture metadata or content and stream to operator log infrastructure. It is not a verified immutable compliance archive.

Limitations

ediscovery: Are eDiscovery and legal hold supported? No eDiscovery/legal-hold contract or immutable retention/integrity model was verified.
log_retention: File rotation is configurable and operators own log storage and retention. No universal retention period or tamper-evident archive was established.

admin_events Are admin and security events logged? [supported]: Configured request logging can include authentication and administrative API paths. Sources: open-webui:open-webui:hardening.
content_logging Can prompts and answers be retained for compliance, and is it configurable? [supported]: REQUEST and REQUEST_RESPONSE levels add bodies, subject to path exclusions and a body-size cap; metadata-only capture is also available. Sources: open-webui:open-webui:hardening.
siem_export Can logs stream to a SIEM or be exported? [supported]: File or stdout output can feed an operator-managed log collector. Sources: open-webui:open-webui:hardening.
ediscovery Are eDiscovery and legal hold supported? [unknown]: ediscovery: Are eDiscovery and legal hold supported? No eDiscovery/legal-hold contract or immutable retention/integrity model was verified.
log_retention How long are logs kept? [partial]: File rotation is configurable and operators own log storage and retention. No universal retention period or tamper-evident archive was established. Sources: open-webui:open-webui:hardening, open-webui:open-webui:security.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:hardening, open-webui:open-webui:security.

ADM-07 Data loss prevention and personal data

Judgment rule: Record detection and handling of personal and confidential data before it reaches a model: redaction, masking, blocking, warning. Record integration with Purview, Netskope or similar, and whether filtering runs locally or at a third party. Send a fixture prompt with a Swiss AHV number and IBAN and record the outcome.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

For selected web search providers and image models, automatic redaction of sensitive text can be switched on.

Open WebUI

Agent cross-checked Support: partial

Custom request filters provide an extension point for PII policies; a configured detection/redaction product and Swiss fixture result were not established.

Availability: generally-available · Delivery: manual-workaround
Scope: surfaces=Customer-operated web application and server; version=Public documentation retrieved 2026-10-21; inspected code pinned to v0.12.3 / 91ea4e3421d1d8069f13d4a463fcb5986d94ea60; plan=Standard self-hosted with original branding intact; Enterprise only where explicitly stated; add_ons=none stated; deployment_mode=on-premise; region=Customer-selected infrastructure country; external inference, extraction, search and support locations require separate configuration and contracts; os=not specified.

Limitations

pii_detection: Is personal data detected in prompts and files? The filter framework was reviewed, not a configured PII/DLP deployment. No AHV/IBAN/file fixture, Purview/Netskope connector or default detection coverage was verified.
pii_action: An installed custom Python filter can modify or reject requests before model processing. No built-in AHV/IBAN policy is claimed.
custom_patterns: Custom filter code can implement customer rules; ready-made managed pattern libraries were not verified.
dlp_integration: Does it integrate with an existing DLP product? The filter framework was reviewed, not a configured PII/DLP deployment. No AHV/IBAN/file fixture, Purview/Netskope connector or default detection coverage was verified.

pii_detection Is personal data detected in prompts and files? [unknown]: pii_detection: Is personal data detected in prompts and files? The filter framework was reviewed, not a configured PII/DLP deployment. No AHV/IBAN/file fixture, Purview/Netskope connector or default detection coverage was verified.
pii_action Is it redacted, masked, blocked or only warned? [partial]: An installed custom Python filter can modify or reject requests before model processing. No built-in AHV/IBAN policy is claimed. Sources: open-webui:open-webui:filter.
custom_patterns Can admins add custom patterns or terms? [partial]: Custom filter code can implement customer rules; ready-made managed pattern libraries were not verified. Sources: open-webui:open-webui:filter.
dlp_integration Does it integrate with an existing DLP product? [unknown]: dlp_integration: Does it integrate with an existing DLP product? The filter framework was reviewed, not a configured PII/DLP deployment. No AHV/IBAN/file fixture, Purview/Netskope connector or default detection coverage was verified.
filter_location Where does filtering run? [supported]: Python filters execute in the customer-operated backend unless their implementation calls an external service. Sources: open-webui:open-webui:filter.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:filter.

ADM-08 AI policy and guardrails

Judgment rule: Record organisation-wide system instructions, acceptable-use notices and acknowledgement, content filters, topic restrictions, AI-output labelling, and admin visibility of policy violations. Separate enforced policy from instructions the model is expected to follow.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Administrators set notice banners and system instructions for the AI.

Open WebUI

Agent cross-checked Support: partial

Model defaults, prompts, banners and custom filters can express policy. Recorded acceptance and violation reporting remain unknown.

Limitations

org_instructions: Admins can configure model/default system prompts; sources explicitly warn that instructions do not guarantee model behavior.
usage_notice: Banners can display policy text, but a required recorded acknowledgement was not established.
content_filters: Operators can install custom request/response filters. Actual policy enforcement depends on that code and configuration.
violation_reporting: Are policy hits visible to admins? The models, banner and filter guides did not establish an organization-wide violation dashboard or mandatory acceptable-use acknowledgement.

org_instructions Can admins set organisation-wide instructions? [partial]: Admins can configure model/default system prompts; sources explicitly warn that instructions do not guarantee model behavior. Sources: open-webui:open-webui:models, open-webui:open-webui:env.
usage_notice Can users be required to accept a usage policy? [partial]: Banners can display policy text, but a required recorded acknowledgement was not established. Sources: open-webui:open-webui:banners.
content_filters Are content filters configurable? [partial]: Operators can install custom request/response filters. Actual policy enforcement depends on that code and configuration. Sources: open-webui:open-webui:filter.
violation_reporting Are policy hits visible to admins? [unknown]: violation_reporting: Are policy hits visible to admins? The models, banner and filter guides did not establish an organization-wide violation dashboard or mandatory acceptable-use acknowledgement.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:models, open-webui:open-webui:env, open-webui:open-webui:banners, open-webui:open-webui:filter.

Data protection and sovereignty

DATA-01 Hosting location and data residency

Judgment rule: Record country or region separately for chat storage, files and indexes, model inference, backups, logs and telemetry, and support access. Name the cloud provider. Record whether residency is default, a paid option or plan-dependent. "EU data boundary" programmes are recorded with their documented exceptions.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-22

Swiss contracting party. onAI runs on servers in Europe. On request a dedicated server, or onAI runs on your own servers (on-premises).

Open WebUI

Agent cross-checked Support: partial

The operator chooses data locations; external services can receive prompts or documents independently of where Open WebUI is hosted.

Limitations

backups_logs_region: The operator controls backups and logging locations. A concrete installation and its telemetry/egress were not audited.
support_access_region: Operators and support recipients with host/database access can read data; there is no reviewed geographic enterprise support-access commitment.
swiss_hosting: An organization can deploy the self-hosted stack on Swiss infrastructure. This is not a bundled vendor-managed Swiss service or guaranteed Swiss inference.

storage_region Where are chats, files and indexes stored? [supported]: Chats, files and indexes reside in configured customer storage/database locations. No vendor-chosen region applies to this self-hosted instance. Sources: open-webui:open-webui:privacy.
inference_region Where do model calls run, per provider? [supported]: The selected provider endpoint runs inference; local, private or external endpoints must be scoped separately. Sources: open-webui:open-webui:provider, open-webui:open-webui:privacy.
backups_logs_region Where are backups, logs and telemetry? [partial]: The operator controls backups and logging locations. A concrete installation and its telemetry/egress were not audited. Sources: open-webui:open-webui:privacy.
support_access_region From where can vendor staff access data? [partial]: Operators and support recipients with host/database access can read data; there is no reviewed geographic enterprise support-access commitment. Sources: open-webui:open-webui:privacy.
swiss_hosting Is Swiss hosting available? [partial]: An organization can deploy the self-hosted stack on Swiss infrastructure. This is not a bundled vendor-managed Swiss service or guaranteed Swiss inference. Sources: open-webui:open-webui:privacy, open-webui:open-webui:quickstart.
residency_plan Which plan or option provides residency? [supported]: Self-hosting gives the operator infrastructure placement control under standard use; provider contracts and optional enterprise services are separate. Sources: open-webui:open-webui:privacy, open-webui:open-webui:enterprise.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:privacy, open-webui:open-webui:provider, open-webui:open-webui:quickstart, open-webui:open-webui:enterprise.

DATA-02 Deployment options

Judgment rule: Record multi-tenant SaaS, dedicated single-tenant instance, deployment in the customer's cloud account, on-premise and air-gapped as separate options with plan and availability. Record which features are missing in each mode, who operates it, and the documented seat or contract threshold for each mode, which can differ from the enterprise plan threshold (e.g. dedicated SaaS from 2,000 seats, own cloud from 5,000). A local-network connector or gateway that reaches on-prem data from a vendor-hosted platform is KNOW-03, not on-premise deployment.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-22

Swiss contracting party. onAI runs on servers in Europe. On request a dedicated server, or onAI runs on your own servers (on-premises).

Open WebUI

Agent cross-checked Support: partial

Customer-operated cloud and on-premise installs are documented, with offline operation requiring all dependencies to be local.

Limitations

multi_tenant_saas: Is a shared SaaS offered? A vendor-operated shared SaaS, dedicated managed instance and contractual minimum for managed service were not established in the enterprise and installation sources.
dedicated_instance: Is a dedicated single-tenant instance offered, from what size? A vendor-operated shared SaaS, dedicated managed instance and contractual minimum for managed service were not established in the enterprise and installation sources.

multi_tenant_saas Is a shared SaaS offered? [unknown]: multi_tenant_saas: Is a shared SaaS offered? A vendor-operated shared SaaS, dedicated managed instance and contractual minimum for managed service were not established in the enterprise and installation sources.
dedicated_instance Is a dedicated single-tenant instance offered, from what size? [unknown]: dedicated_instance: Is a dedicated single-tenant instance offered, from what size? A vendor-operated shared SaaS, dedicated managed instance and contractual minimum for managed service were not established in the enterprise and installation sources.
customer_cloud Can it run in the customer's own cloud account, from what size? [supported]: Docker/Python installs can run in customer infrastructure; no standard-use seat minimum is stated. Sources: open-webui:open-webui:quickstart, open-webui:open-webui:enterprise.
on_premise Can the whole platform run on customer infrastructure, from what size? [supported]: The complete application can run on customer servers with local inference/extraction services. Sources: open-webui:open-webui:quickstart, open-webui:open-webui:offline.
air_gapped Can it run without internet access? [supported]: The offline guide describes preparing cached models/assets and local services before disconnecting. Sources: open-webui:open-webui:offline.
mode_feature_gaps Which features are missing outside SaaS? [supported]: External model APIs, internet search, remote extraction and other online tools require network access; they are not made local by self-hosting the UI. Sources: open-webui:open-webui:offline.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:quickstart, open-webui:open-webui:enterprise, open-webui:open-webui:offline.

DATA-03 Training use and provider retention

Judgment rule: Record whether customer content trains vendor or provider models, by plan and default; zero-data-retention arrangements with model providers; abuse-monitoring retention and human review; and the model provider's terms that apply. A "no training" claim on a marketing page is `vendor-claimed` until the contract or DPA says so.

onAI

Sourced Support: partial

The site publishes general no-training copy and advertises an optional provider zero-retention tier. Their contractual applicability to Per seat and Flat price is unverified; no plan-specific provider-retention or human-review guarantee is established.

Stated by onAI Your data is not used to train AI models; we only use providers that exclude this by contract. (vendor-statement, asserted 2026-10-23)

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=Product-wide marketing only; Per seat/Flat price contractual applicability and EU-only tier eligibility unverified.; add_ons=EU-only processing and zero-retention option, terms unspecified; deployment_mode=not specified; region=Per-provider default unknown; optional EU tier claimed; os=not specified.

Limitations

Remains public-candidate because the public statements are not mapped to a named plan contract. No no-training or zero-retention entitlement is inferred for either plan.
The existence of a requestable DPA is not review of its terms; provider retention and human review remain explicit gaps.

vendor_training Does the vendor train on customer content? [partial]: The public product page makes a general no-training statement about prompts, files and answers. It is recorded only as unqualified marketing copy: no retrieved DPA or public plan mapping establishes the contractual rule for Per seat or Flat price. Sources: onai:review-contract-plan-gaps.
provider_training Do model providers train on it under this product's contracts? [unknown]: No provider contract or Per seat/Flat price policy mapping was retrieved. General no-training marketing does not establish model-provider contract terms, exceptions or enforcement. Sources: onai:review-contract-plan-gaps.
provider_retention How long do model providers keep prompts, including for abuse monitoring? [unknown]: No provider-by-provider prompt/abuse-monitoring retention period, default or exception schedule was obtained.
zero_retention Is zero data retention available, and on which plan? [unknown]: The page advertises an optional EU-only AI-processing tier with provider zero retention, but its applicable base plan, providers, exceptions and contractual terms were not retrieved. This is not counted as an established Per seat or Flat price entitlement. Sources: onai:review-contract-plan-gaps.
human_review Can provider staff review content? [unknown]: No product-specific provider human-review/abuse-monitoring policy or opt-out contract was retrieved.

Checked 2026-10-21; not separately cross-checked; check again by 2026-12-20. Sources: onai:review-contract-plan-gaps.

Open WebUI

Agent cross-checked Support: partial

Self-hosting controls the application data path; training and retention obligations depend on the chosen external model contract.

Limitations

vendor_training: The self-hosted data path runs on customer infrastructure; this is architecture evidence, not a reviewed contractual no-training promise covering support or optional services.
provider_training: Do model providers train on it under this product's contracts? No executed provider agreement, abuse-monitoring retention, zero-retention entitlement or human-review policy was verified for a configured endpoint. Local inference is a separate deployment choice, not a blanket promise for cloud-connected use.
provider_retention: How long do model providers keep prompts, including for abuse monitoring? No executed provider agreement, abuse-monitoring retention, zero-retention entitlement or human-review policy was verified for a configured endpoint. Local inference is a separate deployment choice, not a blanket promise for cloud-connected use.
zero_retention: Is zero data retention available, and on which plan? No executed provider agreement, abuse-monitoring retention, zero-retention entitlement or human-review policy was verified for a configured endpoint. Local inference is a separate deployment choice, not a blanket promise for cloud-connected use.
human_review: Can provider staff review content? No executed provider agreement, abuse-monitoring retention, zero-retention entitlement or human-review policy was verified for a configured endpoint. Local inference is a separate deployment choice, not a blanket promise for cloud-connected use.

vendor_training Does the vendor train on customer content? [partial]: The self-hosted data path runs on customer infrastructure; this is architecture evidence, not a reviewed contractual no-training promise covering support or optional services. Sources: open-webui:open-webui:privacy, open-webui:open-webui:offline.
provider_training Do model providers train on it under this product's contracts? [unknown]: provider_training: Do model providers train on it under this product's contracts? No executed provider agreement, abuse-monitoring retention, zero-retention entitlement or human-review policy was verified for a configured endpoint. Local inference is a separate deployment choice, not a blanket promise for cloud-connected use.
provider_retention How long do model providers keep prompts, including for abuse monitoring? [unknown]: provider_retention: How long do model providers keep prompts, including for abuse monitoring? No executed provider agreement, abuse-monitoring retention, zero-retention entitlement or human-review policy was verified for a configured endpoint. Local inference is a separate deployment choice, not a blanket promise for cloud-connected use.
zero_retention Is zero data retention available, and on which plan? [unknown]: zero_retention: Is zero data retention available, and on which plan? No executed provider agreement, abuse-monitoring retention, zero-retention entitlement or human-review policy was verified for a configured endpoint. Local inference is a separate deployment choice, not a blanket promise for cloud-connected use.
human_review Can provider staff review content? [unknown]: human_review: Can provider staff review content? No executed provider agreement, abuse-monitoring retention, zero-retention entitlement or human-review policy was verified for a configured endpoint. Local inference is a separate deployment choice, not a blanket promise for cloud-connected use.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:privacy, open-webui:open-webui:offline.

DATA-04 Retention and deletion

Judgment rule: Record default retention for chats, files, indexes and logs; admin-configured retention; user deletion; deletion after contract end; and deletion confirmation.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Users delete their own chats at any time. At contract end we delete all of your organisation's data, with confirmation on request.

Open WebUI

Agent cross-checked Support: partial

Users can remove chats/files subject to permissions, and temporary-chat enforcement can avoid saving new conversations. Complete purge and contract-end schedules remain unverified.

Limitations

default_retention: Normal history persists in the operator’s database; temporary chats reduce saved history. A uniform default duration across chats, files, indexes, logs and backups was not established.
admin_retention: Operators control database and backup retention; enforced temporary-chat permissions stop saving new chats. A general time-based retention scheduler was not established.
user_deletion: Permissions allow chat deletion and file management removes files and related embeddings. Backup purge and irreversible-deletion timing were not verified.
contract_end_deletion: What is deleted at contract end, and when? No enterprise termination deletion deadline or deletion confirmation was reviewed.

default_retention What is retained and for how long by default? [partial]: Normal history persists in the operator’s database; temporary chats reduce saved history. A uniform default duration across chats, files, indexes, logs and backups was not established. Sources: open-webui:open-webui:privacy, open-webui:open-webui:quickstart.
admin_retention Can admins set retention periods? [partial]: Operators control database and backup retention; enforced temporary-chat permissions stop saving new chats. A general time-based retention scheduler was not established. Sources: open-webui:open-webui:privacy.
user_deletion Can users delete their chats and files permanently? [partial]: Permissions allow chat deletion and file management removes files and related embeddings. Backup purge and irreversible-deletion timing were not verified. Sources: open-webui:open-webui:permissions, open-webui:open-webui:rag.
contract_end_deletion What is deleted at contract end, and when? [unknown]: contract_end_deletion: What is deleted at contract end, and when? No enterprise termination deletion deadline or deletion confirmation was reviewed.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:privacy, open-webui:open-webui:quickstart, open-webui:open-webui:permissions, open-webui:open-webui:rag.

DATA-05 Sub-processors and foreign-law exposure

Judgment rule: Record the published sub-processor list with countries, change-notification rules, the vendor's and parent company's jurisdiction, transfer mechanisms (EU-US Data Privacy Framework, Swiss-US DPF, SCCs) and the vendor's documented position on foreign government access requests (e.g. US CLOUD Act). Record facts, not a legal assessment.

onAI

Agent cross-checked Support: partial

Telesoft AG is publicly identified in Switzerland. A product subprocessor/country/change-notice schedule and government-access policy were not obtained; website processors are scoped separately.

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=All public offers for entity identity; product processor terms unspecified; add_ons=none stated; deployment_mode=not specified; region=Vendor Switzerland; product processor and parent countries unknown; os=not specified.

Limitations

No legal exposure verdict is made. Product contracts and website privacy terms must remain separate.

subprocessor_list Is a dated sub-processor list published? [unknown]: The homepage advertises a public subprocessor list but no product list/document was linked or retrieved through the sitemap and legal pages. The dated website policy is not the workspace processor list. Sources: onai:public-compliance-display-20261026, onai:public-website-privacy-display-20261026.
subprocessor_countries Which countries do sub-processors operate in? [unknown]: The product provider/country matrix is unknown. The website policy lists providers in Slovenia, Estonia, Ireland and the USA for website purposes only; these cannot be treated as product coverage. Sources: onai:public-website-privacy-display-20261026.
change_notification Are customers notified of sub-processor changes? [unknown]: No product subprocessor change-notice period, objection rule or notification subscription was located.
parent_jurisdiction Which jurisdiction governs the vendor and its parent? [partial]: The imprint names Telesoft AG at a Swiss address and a Swiss VAT registration. A parent-company ownership/jurisdiction record was not obtained. Sources: onai:public-imprint-display-20261026.
transfer_mechanism Which transfer mechanism applies to non-EU/CH processing? [unknown]: Website processing cites SCCs and provider-dependent DPF. No corresponding product AI-provider/data-transfer agreement was retrieved. Sources: onai:public-website-privacy-display-20261026.
government_access_policy Is there a published government-access or transparency policy? [unknown]: No product government-access/transparency policy or dated request report was found. Swiss incorporation alone does not establish foreign-law immunity.

Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: onai:public-compliance-display-20261026, onai:public-imprint-display-20261026, onai:public-website-privacy-display-20261026.

Open WebUI

No public information found Support: not-published

We found no public information on this. A missing finding is not evidence that the product lacks the capability.

DATA-06 Contracts and regulatory coverage

Judgment rule: Record DPA availability and form (click-through, negotiable), reference to Swiss revDSG and GDPR, governing law and court, EU AI Act documentation (provider or deployer role, transparency materials), and sector-specific materials (FINMA outsourcing, banking secrecy, public sector). No compliance verdict.

onAI

Sourced Support: partial

The general public DPA inquiry path is established. DPA content, Swiss DSG/GDPR clauses, AI Act material and plan-specific document entitlements remain unverified for Per seat and Flat price; no compliance conclusion is drawn.

Stated by onAI Data processing agreement under the Swiss FADP and the GDPR on request. (vendor-statement, asserted 2026-10-23)

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=General DPA inquiry/compliance copy only; Per seat/Flat price document entitlement unverified.; add_ons=none stated; deployment_mode=not specified; region=Swiss entity; claimed Swiss DSG/GDPR coverage; os=not specified.

Limitations

Remains public-candidate. A contact action and general legal labels do not establish plan-scoped contract terms or supplied regulatory documentation.
No product agreement, legal forum or sector-specific contract package was reviewed.

dpa Is a DPA available, and is it negotiable? [partial]: A general Request the DPA contact action is public. It establishes an inquiry path, not that a particular DPA, execution procedure or negotiability option is included in Per seat or Flat price; no contract was retrieved and no sales contact was made. Sources: onai:review-contract-plan-gaps.
revdsg_gdpr Does the DPA cover revDSG and GDPR? [unknown]: The website refers generally to Swiss DSG and GDPR, but no product DPA text or plan applicability was retrieved. Its actual revDSG/GDPR clauses and scope cannot be established from the vendor entity or marketing labels. Sources: onai:review-contract-plan-gaps, onai:public-imprint.
governing_law Which law and court govern the contract? [unknown]: A Swiss contracting entity does not determine governing law or court. No product agreement specifying either was obtained.
ai_act_materials Is EU AI Act documentation provided? [unknown]: The public page advertises AI Act transparency labels. No provider/deployer-role documentation, technical material, conformity scope or Per seat/Flat price delivery entitlement was obtained. Sources: onai:review-contract-plan-gaps.
sector_materials Are FINMA or other sector materials provided? [unknown]: No FINMA outsourcing, banking secrecy, public-sector or regulated-industry contract package was obtained.

Checked 2026-10-21; not separately cross-checked; check again by 2026-12-20. Sources: onai:public-imprint, onai:review-contract-plan-gaps.

Open WebUI

No public information found Support: not-published

We found no public information on this. A missing finding is not evidence that the product lacks the capability.

DATA-07 Certifications and attestations

Judgment rule: Record each certificate or report separately: ISO 27001, 27017, 27018, 27701, 42001; SOC 2 Type I/II with period; BSI C5; TISAX; national schemes. Record issuer, scope (which product and entity), validity and access route. A cloud provider's certificate does not certify the product.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

onAI is not currently ISO 27001 certified and has no SOC 2 report.

Open WebUI

No public information found Support: not-published

We found no public information on this. A missing finding is not evidence that the product lacks the capability.

DATA-08 Encryption and key control

Judgment rule: Record encryption at rest and in transit, customer-managed keys (BYOK/HYOK), key location, and private networking (private link, IP allow-lists, VPN).

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Connections are encrypted over HTTPS, stored data is encrypted in the cloud, and each organisation's data is logically separated. Dedicated installations and on-premises: encryption and separation follow your infrastructure.

Open WebUI

Agent cross-checked Support: partial

Encryption and private networking are operator responsibilities; product flags do not remove host-operator access.

Limitations

encryption_at_rest: The privacy guide recommends encrypted PostgreSQL volumes/backups or encrypted SQLite filesystems. SQLCipher is explicitly unsupported since v0.9.0. It is not automatic application-level encryption of all content.
customer_managed_keys: The customer can operate infrastructure encryption keys. A product HYOK/key-escrow protocol was not established.
tenant_isolation: How are customers separated in shared SaaS? Shared vendor SaaS tenant isolation was not established for the scoped customer-operated product.

encryption_at_rest Is data encrypted at rest? [partial]: The privacy guide recommends encrypted PostgreSQL volumes/backups or encrypted SQLite filesystems. SQLCipher is explicitly unsupported since v0.9.0. It is not automatic application-level encryption of all content. Sources: open-webui:open-webui:privacy.
customer_managed_keys Can the customer manage or hold the keys? [partial]: The customer can operate infrastructure encryption keys. A product HYOK/key-escrow protocol was not established. Sources: open-webui:open-webui:privacy.
private_networking Is private connectivity or IP restriction available? [supported]: The application and local services can run inside customer networks and disconnected environments; TLS/reverse-proxy setup remains operator work. Sources: open-webui:open-webui:privacy, open-webui:open-webui:offline.
tenant_isolation How are customers separated in shared SaaS? [unknown]: tenant_isolation: How are customers separated in shared SaaS? Shared vendor SaaS tenant isolation was not established for the scoped customer-operated product.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:privacy, open-webui:open-webui:offline.

DATA-09 Professional secrecy

Judgment rule: For professional secrecy holders (Berufsgeheimnisträger: lawyers, doctors, auditors, tax advisers) under § 203 StGB (DE) and Art. 321 StGB (CH), record whether the vendor signs a contractual secrecy undertaking or a § 203 agreement that binds its staff and its sub-processors; whether this comes as a dedicated offering or a paid add-on, and on which plan; who can access content in plain text (vendor staff, sub-processors, model providers); and the documentation provided. A DPA or a no-training clause alone is not a secrecy undertaking. Banking secrecy and FINMA outsourcing belong to DATA-06, not here. Record contract facts, not a legal assessment.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Professional-secrecy agreement (for example § 203 StGB / Art. 321 StGB) on request.

Open WebUI

Agent cross-checked Support: partial

The self-hosted content-access boundary is documented. A vendor secrecy undertaking under § 203 StGB or Art. 321 StGB, its staff/sub-processor coverage and any plan-specific offering remain unverified.

Availability: unknown · Delivery: unknown
Scope: surfaces=Customer-operated web application and server; version=Public documentation retrieved 2026-10-21; standard self-hosted server and separately described Enterprise support; plan=Standard branded self-hosted use; Enterprise licensing/support checked separately, with no professional-secrecy contract or add-on verified; add_ons=none stated; deployment_mode=on-premise; region=Customer-selected application/model infrastructure; no DE/CH secrecy-contract variant or vendor/support access jurisdiction verified; os=not specified.

Limitations

The secrecy undertaking, sub-processor coverage, offering and professional-secrecy-specific documentation remain unknown.
content_access: A concrete deployment, support-access grant, sub-processor permissions and model-provider staff access were not audited.
Technical data controls, a DPA, privacy wording and no-training statements do not establish the requested contractual undertaking. No legal compliance assessment is made.

secrecy_undertaking Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff? [unknown]: The public Enterprise, support, security and law-firm pages did not establish a signed or signable professional-secrecy undertaking binding Open WebUI staff. No § 203 StGB / Art. 321 StGB agreement was obtained; informational security guidance is not recorded as one. Sources: open-webui:open-webui:enterprise, open-webui:open-webui:secrecy-support.
subprocessor_coverage Does the undertaking extend to its sub-processors, and is that documented? [unknown]: No professional-secrecy undertaking or annex identifying covered sub-processors and their secrecy obligations was found in the reviewed public materials. Customer-selected hosting, model and support arrangements need their own document review.
secrecy_offering Is it a dedicated offering or add-on, and on which plan? [unknown]: Enterprise licensing and advisory support are documented, but their public descriptions did not establish a professional-secrecy package, paid add-on, eligible plan or contractual scope. No sales contact was made. Sources: open-webui:open-webui:enterprise, open-webui:open-webui:secrecy-support.
content_access Who can access content in plain text: vendor staff, sub-processors, model providers? [partial]: For self-hosted AI chats, Open WebUI documents the running application, live-query database administrators, host/backup operators and configured external model providers as part of the content-access boundary. Admin UI restrictions and at-rest encryption do not exclude those operators. The law-firm page says self-hosted data is not sent to Open WebUI as a managed service; vendor support grants, sub-processor staff permissions and provider human access were not verified for a concrete deployment. Sources: open-webui:open-webui:secrecy-access, open-webui:open-webui:secrecy-legal.
secrecy_documentation Is the offering publicly documented (contract template, data-flow description, professional-body guidance)? [unknown]: The law-firm page provides general deployment/privacy guidance and links US ABA materials. No product-scoped DE/CH secrecy contract template, staff/sub-processor annex or professional-body confirmation was located in the reviewed public pages or targeted searches. Sources: open-webui:open-webui:secrecy-legal.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:enterprise, open-webui:open-webui:secrecy-support, open-webui:open-webui:secrecy-access, open-webui:open-webui:secrecy-legal.

Commercials and vendor

VEN-01 Pricing model and list prices

Judgment rule: Record pricing unit (per seat, per active user, usage-based, platform fee, hybrid), list prices per plan in original currency with date, included usage and credits, add-on prices (connectors, agents, image generation) and overage rates. Cite public prices or dated quotes. Per-seat versus usage is a fact, not a quality judgment.

onAI

Agent cross-checked Support: partial

The page lists EUR 17/user/month with EUR 5 monthly model budget; Per seat overage is actual consumption with no minimum. Flat price and detailed tariffs remain quoted or unspecified.

Stated by onAI From €17 per user and month, including €5 of model use; lower for larger teams. Or one fixed price for the whole company. (vendor-statement, asserted 2026-10-22)

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=Per seat EUR 17/month; Flat price annual quote; publication is not GA verification; add_ons=EU-only processing option, price unknown; deployment_mode=not specified; region=European hosting; dedicated CH/DE/on-premises by quoted plan; os=not specified.

Limitations

add_ons: Per seat lists models, Image Studio, translator and Microsoft 365 access. Flat price additionally lists dedicated/on-premises hosting, own models, branding and onboarding. An EU-only processing tier is offered without a public surcharge or connector/agent add-on tariff.
overage: For Per seat, usage beyond the included model budget is billed at actual consumption, with no minimum and invoices itemized by model and quantity; the usage journal shows provider-reported token counts. No complete tariff, model conversion/multiplier, top-up or rollover schedule was retrieved.

pricing_unit What is the pricing unit? [supported]: Per seat is priced per user/month. Flat price is one fixed annual company price with unlimited users; unlimited seats do not establish unlimited model usage. Sources: onai:onai:public-automation-status-20261026.
list_prices What are list prices per plan, with date and currency? [supported]: As retrieved 2026-10-21, Per seat is EUR 17/user/month excluding VAT. The Flat price amount is on request; no CHF list price is shown. Sources: onai:onai:public-automation-status-20261026.
included_usage What usage is included? [supported]: Per seat includes EUR 5 model budget per user/month. The page does not translate this into message/token/image quotas or state the Flat price usage allowance. Sources: onai:onai:public-automation-status-20261026.
add_ons Which features cost extra? [partial]: Per seat lists models, Image Studio, translator and Microsoft 365 access. Flat price additionally lists dedicated/on-premises hosting, own models, branding and onboarding. An EU-only processing tier is offered without a public surcharge or connector/agent add-on tariff. Sources: onai:onai:public-automation-status-20261026.
overage What do usage beyond limits and premium models cost? [partial]: For Per seat, usage beyond the included model budget is billed at actual consumption, with no minimum and invoices itemized by model and quantity; the usage journal shows provider-reported token counts. No complete tariff, model conversion/multiplier, top-up or rollover schedule was retrieved. Sources: onai:onai:public-automation-status-20261026.

Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: onai:onai:public-automation-status-20261026.

Open WebUI

Agent cross-checked Support: partial

Branding-intact standard use is free; Enterprise and external infrastructure/model services cost separately.

Limitations

list_prices: Standard internal use is listed as Free on 2026-10-21. No numeric Enterprise tariff was published in the reviewed offer.
add_ons: Branding changes outside licence exceptions and enterprise-exclusive offerings such as Terminals require Enterprise rights; service rates were not established.
overage: External providers charge under their own accounts; no universal Open WebUI inference overage tariff applies to standard self-hosting.

pricing_unit What is the pricing unit? [supported]: Standard software use has no per-seat fee with original branding intact. Enterprise rights/support are separately licensed. Sources: open-webui:open-webui:enterprise.
list_prices What are list prices per plan, with date and currency? [partial]: Standard internal use is listed as Free on 2026-10-21. No numeric Enterprise tariff was published in the reviewed offer. Sources: open-webui:open-webui:enterprise.
included_usage What usage is included? [supported]: A software licence does not supply model inference or hosting; customers configure those services. Sources: open-webui:open-webui:enterprise, open-webui:open-webui:provider.
add_ons Which features cost extra? [partial]: Branding changes outside licence exceptions and enterprise-exclusive offerings such as Terminals require Enterprise rights; service rates were not established. Sources: open-webui:open-webui:enterprise, open-webui:open-webui:terms.
overage What do usage beyond limits and premium models cost? [partial]: External providers charge under their own accounts; no universal Open WebUI inference overage tariff applies to standard self-hosting. Sources: open-webui:open-webui:provider, open-webui:open-webui:enterprise.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:enterprise, open-webui:open-webui:provider, open-webui:open-webui:terms.

VEN-02 Scenario cost

Judgment rule: Price three workloads for 12 months: 200, 1,000 and 5,000 users with a disclosed light/regular/power usage mix, in CHF and EUR excluding VAT. Include licences, platform fees, add-ons, model usage and, for self-hosted options, a stated operating assumption. Separate fixed, variable, included and unknown costs. No invented discounts.

onAI

Agent cross-checked Support: partial

Under ALM-14 shared cost assumptions v1.4, 2026-10-21, only the published Per seat component is calculable. The scenario is from that EUR/CHF floor plus unknown usage/option charges; Flat price requires a quote.

Stated by onAI From €17 per user and month, including €5 of model use; lower for larger teams. Or one fixed price for the whole company. (vendor-statement, asserted 2026-10-22)

Availability: beta · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=Per seat list-price scenario only; Flat price and customer-operated totals unknown; add_ons=No priced add-ons included; option costs unknown; deployment_mode=multi-tenant-saas; region=Published European-hosting offer; GA unverified; os=not specified.

Limitations

ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, full paid seats, list price, excluding VAT, no invented discounts. These are plan components, not complete workload totals.
The included model allowance is not counted twice. Annual model usage is 11.88M input and 2.376M output tokens per user under the disclosed mix, but the product billing tariff is unknown.

cost_200 Year-one cost at 200 users? [partial]: 200 seats for 12 months: from EUR 40,800 / CHF 37,686.96 excluding VAT, plus unknown usage/option costs. EUR 12,000 annual model budget is already included, not added again. Flat price and actual workload overage are unpriced. Sources: onai:public-pricing, onai:ecb-fx.
cost_1000 Year-one cost at 1,000 users? [partial]: 1,000 seats for 12 months: from EUR 204,000 / CHF 188,434.80 excluding VAT, plus unknown usage/option costs. EUR 60,000 annual model budget is already included. Flat price and actual workload overage are unpriced. Sources: onai:public-pricing, onai:ecb-fx.
cost_5000 Year-one cost at 5,000 users? [partial]: 5,000 seats for 12 months: from EUR 1,020,000 / CHF 942,174 excluding VAT, plus unknown usage/option costs. EUR 300,000 annual model budget is already included. Flat price and actual workload overage are unpriced. Sources: onai:public-pricing, onai:ecb-fx.
variable_share Which part depends on usage? [partial]: Shared workload: 60% light at 100, 30% regular at 400 and 10% power at 1,500 messages/user/month; each message has 3,000 input and 600 output tokens including retrieval. This is 330 messages/month/user. No onAI default-model tariff or credit-to-provider mapping is public, so no variable charge or variable percentage is invented. Sources: onai:public-pricing.
unknown_parts Which costs could not be priced? [partial]: Unknowns include Flat price quotes, model usage beyond the included allowance, premium features/EU-only options and customer-operated infrastructure/support. No proxy API price substitutes for an unpublished onAI tariff. FX is ECB 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; USD/EUR reciprocal 0.8916629514043692. Sources: onai:public-pricing, onai:public-processing, onai:ecb-fx.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: onai:ecb-fx, onai:public-pricing, onai:public-processing, onai:review-plan-m365, onai:review-residency-parts.

Open WebUI

Agent cross-checked Support: partial

ALM-14 shared cost assumptions v1.4, 2026-10-21: zero standard licence plus a disclosed Swiss infrastructure/operations and direct-BYO-model budget. Annual CHF/EUR figures are floors plus named unknown costs.

Availability: generally-available · Delivery: native
Scope: surfaces=Customer-operated web application and server; version=Public documentation retrieved 2026-10-21; inspected code pinned to v0.12.3 / 91ea4e3421d1d8069f13d4a463fcb5986d94ea60; plan=Standard self-hosted with original branding intact; Enterprise only where explicitly stated; add_ons=Analyst-selected direct OpenAI API proxy, not a bundled model, Assumed operations staffing; optional commercial services excluded; deployment_mode=customer-cloud; region=Azure Switzerland North for the reference application infrastructure; standard OpenAI API inference has no Swiss/EU residency assumption; os=not specified.

Limitations

ALM-14 shared cost assumptions v1.4, 2026-10-21 are analyst inputs, not vendor sizing or an uptime promise.
The budget is a floor because named infrastructure and service costs are unpriced.

cost_200 Year-one cost at 200 users? [partial]: ALM-14 shared cost assumptions v1.4, 2026-10-21. 200 users, 12 months excluding VAT: from CHF 34778.28 / EUR 37651.06 plus unpriced items. Includes zero standard-software licence, reference infrastructure EUR 4749.26, operations CHF 30000.00, and BYO model usage USD 475.20. This is an assumption-based budget floor, not a vendor quote or validated capacity plan. Sources: open-webui:open-webui:enterprise, open-webui:open-webui:cost-vm, open-webui:open-webui:cost-pg, open-webui:open-webui:cost-fx, open-webui:open-webui:cost-model, open-webui:open-webui:cost-effort.
cost_1000 Year-one cost at 1,000 users? [partial]: ALM-14 shared cost assumptions v1.4, 2026-10-21. 1,000 users, 12 months excluding VAT: from CHF 88600.40 / EUR 95919.02 plus unpriced items. Includes zero standard-software licence, reference infrastructure EUR 12605.23, operations CHF 75000.00, and BYO model usage USD 2376.00. This is an assumption-based budget floor, not a vendor quote or validated capacity plan. Sources: open-webui:open-webui:enterprise, open-webui:open-webui:cost-vm, open-webui:open-webui:cost-pg, open-webui:open-webui:cost-fx, open-webui:open-webui:cost-model, open-webui:open-webui:cost-effort.
cost_5000 Year-one cost at 5,000 users? [partial]: ALM-14 shared cost assumptions v1.4, 2026-10-21. 5,000 users, 12 months excluding VAT: from CHF 189541.24 / EUR 205197.83 plus unpriced items. Includes zero standard-software licence, reference infrastructure EUR 32214.49, operations CHF 150000.00, and BYO model usage USD 11880.00. This is an assumption-based budget floor, not a vendor quote or validated capacity plan. Sources: open-webui:open-webui:enterprise, open-webui:open-webui:cost-vm, open-webui:open-webui:cost-pg, open-webui:open-webui:cost-fx, open-webui:open-webui:cost-model, open-webui:open-webui:cost-effort.
variable_share Which part depends on usage? [partial]: Shared mix is 60% light at 100, 30% regular at 400 and 10% power at 1,500 messages/user/month, or 330 weighted messages. Each message is 3,000 input and 600 output tokens. Direct BYO proxy is gpt-6-luna, reasoning effort none, Standard short-context uncached rates USD 0.10/0.50 per million input/output tokens. It costs USD 2.376/user/year before optional tools, embedding, caching or regional processing. This proxy is an analyst assumption, not the product default. Sources: open-webui:open-webui:cost-model, open-webui:open-webui:cost-effort.
unknown_parts Which costs could not be priced? [partial]: Unpriced additions are file/object storage beyond the assumed 500 GB PostgreSQL storage, VM OS/data disks, backup excess, egress/load balancers, Redis or additional database services, high availability, embeddings, OCR, search, audio/images, integration work and optional commercial services. Open WebUI Enterprise, branding rights outside standard exceptions and Terminals production licences are quote-only. The shared VM/PG sizes have not been load-tested and do not replace each product’s documented runtime dependencies. Sources: open-webui:open-webui:cost-vm, open-webui:open-webui:cost-pg, open-webui:open-webui:enterprise.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:enterprise, open-webui:open-webui:cost-vm, open-webui:open-webui:cost-pg, open-webui:open-webui:cost-fx, open-webui:open-webui:cost-model, open-webui:open-webui:cost-effort.

VEN-03 Evaluation access

Judgment rule: Distinguish free tier, self-serve trial, sales-led pilot, paid proof of concept and open-source self-install. Record card requirement, duration, seat limit, and which features (SSO, connectors, admin) the trial includes. Map which shared scenarios can be run without sales approval.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-22

A personal demo, then trial access for your team.

Open WebUI

Agent cross-checked Support: partial

Standard self-installation permits evaluation without sales contact; Enterprise rights and services have a separate sales path.

Limitations

self_serve_trial: Docker/Python self-installation is available without a licence payment or trial clock; it is an install path rather than a vendor-operated business trial.
sales_gate: Standard self-install evaluation is possible without sales. Enterprise licensing is offered to registered entities via the sales path.

free_tier Is there a free tier for business use? [supported]: The current enterprise page permits free standard use with branding intact, including organizations. Sources: open-webui:open-webui:enterprise.
self_serve_trial Is a self-serve business trial available? [partial]: Docker/Python self-installation is available without a licence payment or trial clock; it is an install path rather than a vendor-operated business trial. Sources: open-webui:open-webui:quickstart, open-webui:open-webui:enterprise.
trial_scope Do trials include SSO, connectors and admin features? [supported]: Self-hosted authentication, administration and knowledge features can be configured for evaluation with the customer’s own infrastructure and credentials. Sources: open-webui:open-webui:quickstart, open-webui:open-webui:sso, open-webui:open-webui:knowledge.
sales_gate Does meaningful evaluation require sales contact? [partial]: Standard self-install evaluation is possible without sales. Enterprise licensing is offered to registered entities via the sales path. Sources: open-webui:open-webui:enterprise.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:enterprise, open-webui:open-webui:quickstart, open-webui:open-webui:sso, open-webui:open-webui:knowledge.

VEN-04 Contract terms and pricing transparency

Judgment rule: Record minimum seats or commitment, contract length, monthly versus annual billing, price-change rules, cancellation and downgrade terms, and invoicing in CHF/EUR. Classify pricing as transparent, partially specified, quote-only or unknown, naming the missing fields. Quote-only pricing is a disclosed constraint.

onAI

Agent cross-checked Support: partial

Per seat has a public EUR headline and monthly seat flexibility; Flat price is quoted annually. Legal commitment, cancellation rules and CHF invoicing remain unverified.

Stated by onAI From €17 per user and month, including €5 of model use; lower for larger teams. Or one fixed price for the whole company. (vendor-statement, asserted 2026-10-22)

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=Per seat monthly price/seat flexibility; Flat price annual quote; add_ons=none stated; deployment_mode=not specified; region=Swiss provider; EUR display; CHF invoicing unknown; os=not specified.

Limitations

Published billing frequency is not an executed minimum-term contract. No undisclosed enterprise discount is assumed.

minimum_commitment What seat or spend minimum applies? [unknown]: No minimum seat count or spend commitment is stated on the current pricing page. The about-50-user flat-price break-even is not a contractual minimum. Sources: onai:public-pricing.
contract_length What contract lengths are offered? [partial]: Per seat is quoted monthly and says seats can be added/removed each month. Flat price is quoted annually; the legal contract length and billing options are not supplied. Sources: onai:public-pricing.
cancellation How can the contract be cancelled or reduced? [partial]: The page promises monthly Per seat seat changes. Cancellation notice, proration, refunds, price-change rules and downgrade terms were not obtained. Sources: onai:public-pricing.
local_invoicing Can it be invoiced in CHF or EUR from a European entity? [partial]: Prices are displayed in EUR and the identified provider is Swiss Telesoft AG. Actual invoice currency, CHF availability and VAT/payment terms were not verified. Sources: onai:public-pricing, onai:public-imprint.
transparency_class Is pricing transparent, partial, quote-only or unknown? [supported]: Partially specified: the Per seat headline and allowance are public; Flat price is quote-only and usage overage, option prices and legal terms are missing. Sources: onai:public-pricing.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: onai:public-imprint, onai:public-pricing.

Open WebUI

Agent cross-checked Support: partial

Standard-use licence terms are public; Enterprise pricing and negotiated contract details remain quote-only.

Limitations

minimum_commitment: No paid standard-use seat commitment is listed. The 50-user rolling window is a branding exception, not a cap on branded deployment size; Enterprise is available to registered entities.
contract_length: What contract lengths are offered? Enterprise duration, monthly/annual billing, cancellation, price-change clauses and CHF/EUR invoicing from a European entity were not established.
cancellation: How can the contract be cancelled or reduced? Enterprise duration, monthly/annual billing, cancellation, price-change clauses and CHF/EUR invoicing from a European entity were not established.
local_invoicing: Can it be invoiced in CHF or EUR from a European entity? Enterprise duration, monthly/annual billing, cancellation, price-change clauses and CHF/EUR invoicing from a European entity were not established.

minimum_commitment What seat or spend minimum applies? [partial]: No paid standard-use seat commitment is listed. The 50-user rolling window is a branding exception, not a cap on branded deployment size; Enterprise is available to registered entities. Sources: open-webui:open-webui:license-pin, open-webui:open-webui:enterprise.
contract_length What contract lengths are offered? [unknown]: contract_length: What contract lengths are offered? Enterprise duration, monthly/annual billing, cancellation, price-change clauses and CHF/EUR invoicing from a European entity were not established.
cancellation How can the contract be cancelled or reduced? [unknown]: cancellation: How can the contract be cancelled or reduced? Enterprise duration, monthly/annual billing, cancellation, price-change clauses and CHF/EUR invoicing from a European entity were not established.
local_invoicing Can it be invoiced in CHF or EUR from a European entity? [unknown]: local_invoicing: Can it be invoiced in CHF or EUR from a European entity? Enterprise duration, monthly/annual billing, cancellation, price-change clauses and CHF/EUR invoicing from a European entity were not established.
transparency_class Is pricing transparent, partial, quote-only or unknown? [supported]: Standard-use licence is disclosed; Enterprise price and service terms are quote-only in the reviewed public offer. Sources: open-webui:open-webui:enterprise.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:license-pin, open-webui:open-webui:enterprise.

VEN-05 Source licence

Judgment rule: Record licence per component (client, server, connectors, hosted extensions) and revision. Distinguish OSI open source, source-available with restrictions (branding clauses, user caps), and closed. Repository visibility is not a licence classification. Licences change between releases: record the current terms, and never carry a fork's historical licence over to the upstream product or the reverse.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Proprietary software from onAI; the source code is not public. Included open-source components are under their own licences.

Open WebUI

Agent cross-checked Support: partial

The core server at v0.12.3 uses a licence with branding restrictions. The separate Desktop v0.0.20 repository distributes GNU AGPL v3. Terminals and proprietary Enterprise component terms remain unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Customer-operated web application and server, Open WebUI Desktop native distribution (Early Alpha); version=Core v0.12.3 / 91ea4e3421d1d8069f13d4a463fcb5986d94ea60; Desktop v0.0.20 / 601137c5dec2967cfe173a6bf071fbbb460852be; plan=Pinned core server and Desktop component licences only; no executed Enterprise agreement or pinned Terminals licence verified; add_ons=none stated; deployment_mode=on-premise; region=Customer-selected infrastructure country; external inference, extraction, search and support locations require separate configuration and contracts; os=not specified.

Limitations

The claim follows pinned component licence texts and excludes unverified Enterprise/Terminals feature-licensing assertions.
No executed branding exception or proprietary Enterprise agreement was reviewed.

licence_type Which licence applies to each component? [partial]: Core v0.12.3 is distributed under the Open WebUI License with branding conditions, so its source availability has restrictions. The separate Desktop v0.0.20 LICENSE is GNU AGPL version 3. Other component licences were not established by these two texts. Sources: open-webui:open-webui:license-pin, open-webui:open-webui:desktop-license-r2.
branding_restrictions Do licence terms restrict branding or user counts? [supported]: Core LICENSE clause 4 restricts branding changes, with exceptions for no more than 50 natural-person users in a rolling 30 days, specific prior written permission, or an executed Enterprise licence expressly permitting changes. It does not impose a 50-user cap on branded use. This answer follows that pinned text, not the FAQ contribution qualifier. Sources: open-webui:open-webui:license-pin.
enterprise_features_closed Are enterprise features in a separate closed edition? [unknown]: The core text mentions an Enterprise branding-permission exception but does not establish a separate closed edition or Terminals production terms. No relevant pinned Terminals component licence or executed Enterprise contract was reviewed; those details remain unknown.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:license-pin, open-webui:open-webui:desktop-license-r2.

VEN-06 Data export and exit

Judgment rule: Record admin export of chats, assistants, knowledge bases, prompts and audit logs, formats, export completeness, user self-export, and what survives contract end. Run an admin export on a trial. Exported chats alone do not make assistants and knowledge portable.

onAI

Stated by onAI Support: stated Evidence type: vendor-statement; asserted 2026-10-23

Users export their chats as JSON; an export for the whole organisation on request.

Open WebUI

Agent cross-checked Support: partial

User chats, admin chat records and model definitions have machine-readable export paths. Knowledge ZIP export converts source files to text.

Limitations

assistant_export: Models have JSON export/import and sync APIs. Full portability of all bound tools, skills, external secrets and shared prompts was not tested.
knowledge_export: Admins can export a knowledge base as ZIP containing .txt conversions. Original binary fidelity and full index/configuration restoration were not established.
post_termination_window: How long can data be retrieved after termination? No admin export fixture or Enterprise post-termination retrieval period was tested/reviewed; customer-owned backups remain the operator’s responsibility.

chat_export Can admins export all chats? [supported]: Users export their history as JSON. The pinned admin all/db route returns database chat records if ENABLE_ADMIN_EXPORT is enabled. Sources: open-webui:open-webui:export, open-webui:open-webui:chats-pin.
assistant_export Can assistants and prompts be exported in a reusable format? [partial]: Models have JSON export/import and sync APIs. Full portability of all bound tools, skills, external secrets and shared prompts was not tested. Sources: open-webui:open-webui:api.
knowledge_export Can knowledge bases and their sources be exported? [partial]: Admins can export a knowledge base as ZIP containing .txt conversions. Original binary fidelity and full index/configuration restoration were not established. Sources: open-webui:open-webui:knowledge.
export_format Are formats documented and machine-readable? [supported]: Chat/model JSON schemas and APIs and knowledge text ZIP output are documented. Sources: open-webui:open-webui:export, open-webui:open-webui:api, open-webui:open-webui:knowledge.
post_termination_window How long can data be retrieved after termination? [unknown]: post_termination_window: How long can data be retrieved after termination? No admin export fixture or Enterprise post-termination retrieval period was tested/reviewed; customer-owned backups remain the operator’s responsibility.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:export, open-webui:open-webui:chats-pin, open-webui:open-webui:api, open-webui:open-webui:knowledge.

VEN-07 Support and service levels

Judgment rule: Record support channels, languages (German, French, Italian), hours and time zone, local or regional presence, documented response times, uptime SLA and credits, public status page and incident history. Popularity is not a reliability score.

onAI

Sourced Support: partial

The Swiss provider identity, general company contact and Website-only public status history are established. Support channels, languages/hours, response targets and uptime credits for Per seat and Flat price remain unknown.

Stated by onAI A direct line to the team, no call centre, in German and English. Onboarding and training are included in the fixed price. We build custom agents and workflows as a service. Service levels and response times are agreed in the contract. (vendor-statement, asserted 2026-10-23)

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public provider website and status sources retrieved 2026-10-21; plan=Company identity/contact and Website-only status facts; Per seat/Flat price support entitlement unverified.; add_ons=none stated; deployment_mode=not specified; region=Swiss legal entity; support staffing/access countries unknown; os=not specified.

Limitations

Remains public-candidate: entity identity and website-status facts are separated from unverified product-plan support commitments.
The Website-only service history and generic custom-development SLA wording do not establish a workspace uptime target or credit schedule.

support_channels Which support channels are available on each plan? [unknown]: The company publishes info@onaihq.com and a general inquiry/demo form. No public evidence maps these to a contracted support desk for Per seat or Flat price, or states hours, escalation and response commitments. Sources: onai:public-imprint, onai:public-services.
support_languages Is support available in German, French or Italian? [unknown]: English/German website and UI copy do not establish contractual DE/FR/IT support languages or support hours.
regional_presence Is there a DACH or Swiss entity, team or partner? [supported]: The imprint identifies Telesoft AG in Oberwil-Lieli, Switzerland, with a Swiss VAT registration. No reseller roster is inferred. Sources: onai:public-imprint.
uptime_sla Is there an uptime SLA with credits? [unknown]: Custom development copy mentions SLAs but supplies no product uptime target, measurement, exclusions or credit schedule. A status percentage is not a contractual SLA. Sources: onai:public-services.
status_page Is there a public status page with history? [partial]: The first-party-linked status page has notice history for Website only. This is a marketing-website status fact, not a Per seat/Flat price workspace/API status promise or support entitlement. Sources: onai:review-status-service-scope.

Checked 2026-10-21; not separately cross-checked; check again by 2026-12-20. Sources: onai:public-imprint, onai:public-services, onai:review-status-service-scope.

Open WebUI

Agent cross-checked Support: partial

Enterprise support advertises dedicated channels, account management and engineering office hours; public response/credit terms were not established.

Limitations

support_languages: Is support available in German, French or Italian? DE/FR/IT support coverage, support hours/time zone, CH/DACH contracting/partner presence and a product status-history page were not established in the support/enterprise and roadmap pass.
regional_presence: Is there a DACH or Swiss entity, team or partner? DE/FR/IT support coverage, support hours/time zone, CH/DACH contracting/partner presence and a product status-history page were not established in the support/enterprise and roadmap pass.
uptime_sla: The support page refers to negotiated SLAs, but publishes no reviewed uptime percentage, response commitment or service-credit schedule.
status_page: Is there a public status page with history? DE/FR/IT support coverage, support hours/time zone, CH/DACH contracting/partner presence and a product status-history page were not established in the support/enterprise and roadmap pass.

support_channels Which support channels are available on each plan? [supported]: Enterprise customers can obtain dedicated support channels and an account manager; community development/support uses public GitHub and community channels. Sources: open-webui:open-webui:support, open-webui:open-webui:roadmap.
support_languages Is support available in German, French or Italian? [unknown]: support_languages: Is support available in German, French or Italian? DE/FR/IT support coverage, support hours/time zone, CH/DACH contracting/partner presence and a product status-history page were not established in the support/enterprise and roadmap pass.
regional_presence Is there a DACH or Swiss entity, team or partner? [unknown]: regional_presence: Is there a DACH or Swiss entity, team or partner? DE/FR/IT support coverage, support hours/time zone, CH/DACH contracting/partner presence and a product status-history page were not established in the support/enterprise and roadmap pass.
uptime_sla Is there an uptime SLA with credits? [partial]: The support page refers to negotiated SLAs, but publishes no reviewed uptime percentage, response commitment or service-credit schedule. Sources: open-webui:open-webui:support.
status_page Is there a public status page with history? [unknown]: status_page: Is there a public status page with history? DE/FR/IT support coverage, support hours/time zone, CH/DACH contracting/partner presence and a product status-history page were not established in the support/enterprise and roadmap pass.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:support, open-webui:open-webui:roadmap.

VEN-08 Onboarding, training and adoption

Judgment rule: Record vendor-led onboarding, admin training, end-user training (live, e-learning, languages), use-case libraries, champion programmes, change-management materials and their cost. Distinguish included services from paid professional services and partner offerings.

onAI

Agent cross-checked Support: partial

The vendor offers training, workshops and custom agent services. Flat price lists onboarding/training/workshops; languages, delivery scope and separate service costs remain unknown.

Availability: unknown · Delivery: native
Scope: surfaces=onAI browser workspace; version=Public page retrieved 2026-10-21; plan=Flat price named services included; Per seat/service contract unspecified; add_ons=Bespoke agent/workflow development, quoted scope; deployment_mode=not specified; region=Delivery geography and languages unspecified; os=not specified.

Limitations

Vendor/partner professional services are distinguished from native product workflow automation. No service outcome or price is invented.

onboarding_service Is guided onboarding included? [supported]: The public Flat price offer includes onboarding, training and workshops. Per seat inclusion and precise deliverables are not specified. Sources: onai:public-pricing, onai:public-services.
user_training Is end-user training offered, in which languages? [partial]: The vendor offers practical prompt/tool/best-practice sessions tailored to Marketing, HR and IT. Session format, DE/FR/IT languages, hours and e-learning availability were not retrieved. Sources: onai:public-services.
use_case_library Are role-based use cases and templates provided? [unknown]: The site describes use-case workshops and public guides, but no role-based in-product use-case/template library inventory or licence was obtained.
adoption_programme Is there a champion or adoption programme? [unknown]: No scoped champion programme, change-management package or measured adoption service deliverable was retrieved; generic skills guides do not establish one.
service_cost Which services cost extra? [unknown]: Flat price includes named services but its amount is quoted; separate Per seat onboarding, training, workshops and custom-development fees are not published. Sources: onai:public-pricing, onai:public-services.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: onai:public-pricing, onai:public-services.

Open WebUI

Agent cross-checked Support: partial

Enterprise guidance includes onboarding and engineering advice. Paid hands-on implementation and training terms need separate scoping.

Limitations

onboarding_service: Enterprise account management advertises onboarding guidance, with package inclusion and cost unspecified.
user_training: Is end-user training offered, in which languages? No vendor training languages/curriculum, champion programme or priced change-management package was established.
use_case_library: Documentation provides assistant examples and Open Terminal use cases. A full workforce training/adoption curriculum was not established.
adoption_programme: Is there a champion or adoption programme? No vendor training languages/curriculum, champion programme or priced change-management package was established.
service_cost: Enterprise support is separately arranged; the team describes guidance rather than implementation services and recommends a systems integrator or internal team for hands-on work. Public rates were not established.

onboarding_service Is guided onboarding included? [partial]: Enterprise account management advertises onboarding guidance, with package inclusion and cost unspecified. Sources: open-webui:open-webui:support.
user_training Is end-user training offered, in which languages? [unknown]: user_training: Is end-user training offered, in which languages? No vendor training languages/curriculum, champion programme or priced change-management package was established.
use_case_library Are role-based use cases and templates provided? [partial]: Documentation provides assistant examples and Open Terminal use cases. A full workforce training/adoption curriculum was not established. Sources: open-webui:open-webui:models, open-webui:open-webui:terminal.
adoption_programme Is there a champion or adoption programme? [unknown]: adoption_programme: Is there a champion or adoption programme? No vendor training languages/curriculum, champion programme or priced change-management package was established.
service_cost Which services cost extra? [partial]: Enterprise support is separately arranged; the team describes guidance rather than implementation services and recommends a systems integrator or internal team for hands-on work. Public rates were not established. Sources: open-webui:open-webui:support.

Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: open-webui:open-webui:support, open-webui:open-webui:models, open-webui:open-webui:terminal.

Sources

onAI public product and pricing page onai:public-models-display-20261026
The page names Claude, GPT, Gemini, Grok and Mistral, user model selection and administrator allow-lists, without exact chat model IDs.
Ready for the whole company from day one > Every leading model; AI Gateway; re-retrieved 2026-10-26, public web-reader representation SHA256 f2b7d5764994efe8fb87021fe13d7295155dd04ec09c8ed7826fcb52acc42b19 · vendor-claimed · Source date not stated · Retrieved 2026-10-26
Connect local and cloud models open-webui:open-webui:provider
Administrators connect model endpoints; the selected endpoint determines inference location, including for attached context.
How it works; Cloud Providers; Local Servers · documented · Source date not stated · Retrieved 2026-10-21
OpenAI-compatible providers open-webui:open-webui:compat
The guide documents compatible cloud gateways and local inference servers, with provider-specific capability differences.
Provider configuration and provider examples · documented · Source date not stated · Retrieved 2026-10-21
Retrieval augmented generation open-webui:open-webui:rag
Document retrieval uses configured embeddings and chunks or full context, with citations and a Google Drive file picker.
Embedding support; Citations; Google Drive integration; per-file retrieval mode · documented · Source date not stated · Retrieved 2026-10-21
Document extraction open-webui:open-webui:extraction
Configurable extraction engines can process scanned documents; browser-only temporary extraction has format limitations.
Available extraction methods; temporary chat limitation · documented · Source date not stated · Retrieved 2026-10-21
OpenAI and Azure OpenAI connections open-webui:open-webui:openai
Customers configure their own OpenAI keys or Azure endpoint, deployment IDs and API version.
Azure OpenAI tab; Advanced Configuration · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI release notes open-webui:open-webui:releases
Dated releases document shipped changes, including v0.12.3 Drive scope reduction and encrypted private-channel chats.
v0.12.3, 2026-10-16; v0.12.2; v0.12.1 · documented · Source date 2026-10-16 · Retrieved 2026-10-21
Models workspace open-webui:open-webui:models
Model presets combine instructions, model, knowledge, tools and skills, with access grants and saved versions.
Presets; Access; Builtin Tools; System prompts · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI for enterprise open-webui:open-webui:enterprise
Branding-intact internal use is free; enterprise branding rights, support and exclusive offerings require a separate licence.
Licence requirements; Deployment; Support · documented · Source date not stated · Retrieved 2026-10-21
Memory and personalization open-webui:open-webui:memory
Users manage persistent memories; administrators can disable the feature or restrict groups, including server-side use.
Manual management; Administrative controls; Privacy · documented · Source date not stated · Retrieved 2026-10-21
Run Open WebUI offline open-webui:open-webui:offline
Disconnected operation requires prepared local models, embeddings and extraction; internet APIs and tools remain external dependencies.
Local prerequisites; disabled online functionality; verification · documented · Source date not stated · Retrieved 2026-10-21
Knowledge bases and document chat open-webui:open-webui:knowledge
Persistent knowledge bases support scoped access, model attachment, incremental directory sync and admin text-file ZIP export.
Retrieval modes; Sharing; Syncing; Export; API · documented · Source date not stated · Retrieved 2026-10-21
Groups open-webui:open-webui:groups
User and group grants control resources; permissions accumulate across groups rather than deny access.
Additive permissions; Resource Access; Nested Groups · documented · Source date not stated · Retrieved 2026-10-21
Chat data privacy and encryption open-webui:open-webui:privacy
The deployer controls storage, encryption, logs, backups and provider connections; product admin restrictions do not prevent host-operator access.
Controls by concern; encryption; operators; model providers · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI v0.12.4 filter implementation open-webui:open-webui:r4-filter-implementation
The backend dispatches installed filter handlers with user context and propagates inlet failures. It does not itself provide a configured recurring quota or managed PII policy.
process_filter_function; process_filter_functions; inlet exception propagation · source-inspected · Source date 2026-10-25 · Retrieved 2026-10-26
Commit 33c1978d5bad52a31df75ea55143025dfad18d16, path backend/open_webui/utils/filter.py
Open WebUI filter functions open-webui:open-webui:r4-rate-limit-example
The official optional Python example counts requests per user and raises at its configurable per-minute threshold. This sample uses in-process state and is not an enabled product-wide quota or monetary budget.
Example: Rate Limiting for All Requests · documented · Source date not stated · Retrieved 2026-10-26
Environment variable configuration open-webui:open-webui:env
Administrators configure document limits, accepted extensions, audio engines and instance settings.
RAG_FILE_MAX_SIZE; RAG_FILE_MAX_COUNT; RAG_ALLOWED_FILE_EXTENSIONS; audio; system prompt · documented · Source date not stated · Retrieved 2026-10-21
onAI public product and pricing page onai:public-m365-display-20261026
The page lists live Microsoft 365 sources, optional channel/transcript permissions and optional Copilot-licensed search and meeting notes.
Answers from your Microsoft 365, live > Where onAI looks; Your admin can add; re-retrieved 2026-10-26, public web-reader representation SHA256 f2b7d5764994efe8fb87021fe13d7295155dd04ec09c8ed7826fcb52acc42b19 · vendor-claimed · Source date not stated · Retrieved 2026-10-26
onAI public product and pricing page onai:public-m365-permissions-display-20261026
The vendor describes delegated read-only requests under each user, no copied library index, source citations, admin model restrictions and Microsoft administrator consent.
Your Microsoft permissions stay in charge; For IT; Every permission onAI can request; re-retrieved 2026-10-26, public web-reader representation SHA256 f2b7d5764994efe8fb87021fe13d7295155dd04ec09c8ed7826fcb52acc42b19 · vendor-claimed · Source date not stated · Retrieved 2026-10-26
onAI public product and pricing page onai:public-other-connectors-display-20261026
The FAQ describes Microsoft 365 live retrieval and names Confluence, S3 and custom sources through standard connectors or an API; it gives no connector-by-connector setup or plan catalogue.
FAQ > How is our data integrated into the system?; re-retrieved 2026-10-26, public web-reader representation SHA256 f2b7d5764994efe8fb87021fe13d7295155dd04ec09c8ed7826fcb52acc42b19 · vendor-claimed · Source date not stated · Retrieved 2026-10-26
OneDrive and SharePoint open-webui:open-webui:onedrive
Users attach Microsoft files through a delegated file picker; the guide requires tenant app registration and admin consent.
Work/school app registration; delegated API permissions; admin consent · documented · Source date not stated · Retrieved 2026-10-21
Knowledge base sync, oikb open-webui:open-webui:sync
The separate official CLI and daemon copies sources into Open WebUI knowledge bases and propagates changes during sync.
Overview; connectors; scheduling; incremental sync · documented · Source date not stated · Retrieved 2026-10-21
Model Context Protocol open-webui:open-webui:mcp
Native remote MCP is administrator-configured Streamable HTTP with shared credentials or user OAuth modes.
Streamable HTTP; Why admins only; Authentication modes · documented · Source date not stated · Retrieved 2026-10-21
oikb connector credentials and deployment boundary open-webui:open-webui:sync-connectors-r2
The separate official oikb program lists Teams and Gmail with source credentials; it writes into knowledge bases using an Open WebUI user API key.
Install; Sources and connectors: SharePoint, Microsoft Teams, Google Drive, Gmail; Access is your access · documented · Source date not stated · Retrieved 2026-10-21
onAI live Microsoft 365 retrieval and citation description onai:review-m365-boundaries-display-20261026
The vendor describes delegated Microsoft permission checks, live reads without a second library index, retrieved material retained in the asking user’s chat and numbered source links.
Your Microsoft permissions stay in charge; Nothing copied, nothing indexed; Sources on every answer; re-retrieved 2026-10-26, HTTP 200 body SHA256 a074779dc4d08c5e48440218bbc01353565673585b9e0f7eab517ed9687b77fa · vendor-claimed · Source date not stated · Retrieved 2026-10-26
onAI live pricing: named Microsoft 365 plan scope onai:review-plan-m365-display-20261026
The Per seat card expressly includes Microsoft 365 answers and the Flat price card includes everything in Per seat; the cards do not establish separate DPA, provider-retention or support entitlements.
Per seat > Answers from Microsoft 365, with each user’s own permissions; Flat price > Everything in Per seat, for every employee; re-retrieved 2026-10-26, HTTP 200 body SHA256 a074779dc4d08c5e48440218bbc01353565673585b9e0f7eab517ed9687b77fa · vendor-claimed · Source date not stated · Retrieved 2026-10-26
Permissions open-webui:open-webui:permissions
Feature and resource permissions cover models, knowledge, prompts, tools, search, images, files and memories.
Workspace and feature permission tables · documented · Source date not stated · Retrieved 2026-10-21
Tools open-webui:open-webui:tools
Tools may run through Python, OpenAPI or MCP, and an optional approval mode stops calls until the user allows or denies them.
Native tools and OpenAPI; Tool call approval · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI experimental tool permissions open-webui:open-webui:approvals-r2
Tool Permissions is experimental and disabled by default; interactive approvals can wait, but automations and channel replies always use full access.
Tool Approval: ENABLE_TOOL_PERMISSIONS, Full access, Ask for approval, Stop, saved/temporary chats and exceptions · documented · Source date not stated · Retrieved 2026-10-21
Web search open-webui:open-webui:web
Search uses an administrator-configured provider and can add external sources to a conversation.
Enabling and using web search; providers · documented · Source date not stated · Retrieved 2026-10-21
Agentic web search and URL fetching open-webui:open-webui:agent-search
Tool-capable models can repeatedly search and fetch pages, with results and citations in the conversation.
Native function calling; search and fetch tools · documented · Source date not stated · Retrieved 2026-10-21
onAI public workflow and service offer onai:onai:review-fix-public-workflow-scope-20261026
The undated public homepage labels the native workflow engine coming soon and describes n8n integration operated by onAI, the customer or a partner, with workflow construction offered on request. It gives no native release date or plan-specific workflow entitlement.
Automation platform; Coming soon; n8n service/operator sentence; direct public GET HTTP200 2026-10-26, body SHA256 1ea21a62b3a2bb75b66287a93fd86a47984d51519e7fd99f4ca53930996219bc · vendor-claimed · Source date not stated · Retrieved 2026-10-26
Automations open-webui:open-webui:automation
Recurring prompts run on the customer server through the normal chat pipeline and remain private to their owner.
Schedules; Access Control; Runtime behavior · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI v0.12.4 event dispatch open-webui:open-webui:r4-event-dispatch
Configured Event functions receive published system events and can run developer-written handlers. Event payload field sanitization is not a general prompt/file PII detection service.
build_event; dispatch_event_functions; EventFunctionSink · source-inspected · Source date 2026-10-25 · Retrieved 2026-10-26
Commit 33c1978d5bad52a31df75ea55143025dfad18d16, path backend/open_webui/events.py
Open WebUI v0.12.4 channel webhooks open-webui:open-webui:r4-incoming-channel-webhook
A token-validated incoming webhook creates a channel message and publishes MESSAGE_CREATED with source channel_webhook. A configured Event handler can respond to this external input; no no-code workflow engine is implied.
post_webhook_message, lines 2283-2361 · source-inspected · Source date 2026-10-25 · Retrieved 2026-10-26
Commit 33c1978d5bad52a31df75ea55143025dfad18d16, path backend/open_webui/routers/channels.py
Open Terminal open-webui:open-webui:terminal
The separately deployed Open Terminal gives agents file, shell and code tools, including analysis and chart creation.
Agent loop; Data analysis; Document processing · documented · Source date not stated · Retrieved 2026-10-21
API endpoints open-webui:open-webui:api
Authenticated APIs expose chat, tool use, file ingestion, knowledge attachment and model configuration export.
Authentication; chat completions; tools; files; models export · documented · Source date not stated · Retrieved 2026-10-21
Hardening Open WebUI open-webui:open-webui:hardening
Optional request logging has configurable bodies, path exclusions, file rotation and stdout output; deployment operators own log handling.
Audit logging; output; path filtering; reverse proxy · documented · Source date not stated · Retrieved 2026-10-21
onAI public product and pricing page onai:public-web-client
The vendor describes an employee workspace in a current browser with nothing to install; native client availability is unspecified.
The platform > AI Tools; FAQ > What prerequisites do we need to meet? · vendor-claimed · Source date not stated · Retrieved 2026-10-21
Open WebUI Desktop installation route open-webui:open-webui:desktop-quickstart-r2
Quick Start links the native desktop distribution as a route without Docker/manual setup and recommends Docker or Python for production.
Desktop App section and production-install note · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI Desktop v0.0.20 documentation open-webui:open-webui:desktop-readme-r2
The pinned Desktop README labels the app Early Alpha, lists macOS/Windows/Linux installers and describes local execution or a connection to an existing server.
Early Alpha; Download table; How It Works; System Requirements · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI Desktop v0.0.20 release assets open-webui:open-webui:desktop-release-r2
The 2026-05-06 release includes macOS and Windows x64/ARM64 installers plus Linux packages; its notes describe a Linux blank-webview fix.
published_at; assets[].name; release body · documented · Source date 2026-05-06 · Retrieved 2026-10-21
Open WebUI browser PWA installation open-webui:open-webui:pwa-r2
The web interface can also be installed as a desktop/mobile browser PWA; PWA notifications require it to stay open.
Desktop browser installation; Android; iOS; notification limitation · documented · Source date not stated · Retrieved 2026-10-21
Notes open-webui:open-webui:notes
Notes provide rich text and Markdown editing with AI rewrites and full-content attachment to chats.
Rich editor; AI editing · documented · Source date not stated · Retrieved 2026-10-21
onAI public product and pricing page onai:public-images
Image Studio advertises GPT Image, Nano Banana Pro, Imagen 4 and FLUX.3, up to three models per prompt, upload editing, per-image estimated costs and administrator controls.
Every leading image model in one studio; Compare side by side; Edit in plain words; Run by your admins · vendor-claimed · Source date not stated · Retrieved 2026-10-21
onAI public product and pricing page onai:public-image-rights
The vendor says generated images may be used commercially; provider-specific output terms are not supplied.
Every leading image model in one studio > commercial use · vendor-claimed · Source date not stated · Retrieved 2026-10-21
Image generation open-webui:open-webui:images
Image providers include OpenAI, Gemini, ComfyUI and AUTOMATIC1111.
Provider list · documented · Source date not stated · Retrieved 2026-10-21
Generate and edit images in chat open-webui:open-webui:image-usage
Image generation and editing require configured providers, feature permissions and model capability toggles.
Availability conditions; Editing; Compositing · documented · Source date not stated · Retrieved 2026-10-21
Voice mode open-webui:open-webui:voice
Voice mode combines configured STT and TTS or a separately configured OpenAI-compatible realtime service.
Standard mode; Realtime calls; Audio settings · documented · Source date not stated · Retrieved 2026-10-21
Channels open-webui:open-webui:channels
Channels support multi-person collaboration and AI participation, with channel access controls.
Shared channels and direct messages · documented · Source date not stated · Retrieved 2026-10-21
Import and export open-webui:open-webui:export
Users export their conversation history in documented JSON and can import compatible records.
Exporting all chats; JSON schema · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI locale registration open-webui:open-webui:i18n-pin
The pinned client registers English, German, French and Italian interface locales; this does not establish translation quality.
src/lib/i18n/locales/languages.json, en-US, de-DE, fr-FR, it-IT entries · source-inspected · Source date not stated · Retrieved 2026-10-21
Commit 91ea4e3421d1d8069f13d4a463fcb5986d94ea60, path src/lib/i18n/locales/languages.json
Open WebUI v0.12.4 German translations open-webui:open-webui:r4-german-admin-translations
The distributed German translation file includes administrator and user-management labels. This establishes partial German admin localization, not completeness, naturalness or accessibility conformance.
Admin Panel, Admin, Add User, Change User Role and settings entries · source-inspected · Source date 2026-10-25 · Retrieved 2026-10-26
Commit 33c1978d5bad52a31df75ea55143025dfad18d16, path src/lib/i18n/locales/de-DE/translation.json
onAI public product and pricing page onai:public-pricing-display-20261026
Published EUR pricing is 17 per user/month with 5 of monthly model budget; a flat annual price is on request, with unlimited users and dedicated/on-premises options.
Pay per seat, or one price for everyone > Per seat; Flat price; prices excluding VAT; re-retrieved 2026-10-26, public web-reader representation SHA256 f2b7d5764994efe8fb87021fe13d7295155dd04ec09c8ed7826fcb52acc42b19 · vendor-claimed · Source date not stated · Retrieved 2026-10-26
Roles open-webui:open-webui:roles
Admins can manage the system and normally bypass resource grants; environment controls can restrict product-level chat access.
Admin; User; Pending; privacy controls · documented · Source date not stated · Retrieved 2026-10-21
SSO, OAuth, OIDC and trusted header open-webui:open-webui:sso
OAuth/OIDC providers and trusted authentication proxies support account creation and login-time group synchronization.
Provider setup; OAuth group management; account creation · documented · Source date not stated · Retrieved 2026-10-21
Two-factor sign-in open-webui:open-webui:mfa
Built-in authenticator-based sign-in can be required, with explicit configuration for OAuth bypass.
Administrative configuration; OAuth bypass · documented · Source date not stated · Retrieved 2026-10-21
SCIM 2.0 support open-webui:open-webui:scim
SCIM provisions users and groups; deactivation maps ordinary accounts to pending and ends live connections.
Overview; User Operations; Deprovisioning; Group Operations · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI SCIM bearer authentication recheck open-webui:open-webui:r7-scim-bearer-doc
The guide configures SCIM through environment variables, including SCIM_ENABLED and SCIM_TOKEN bearer authentication. It documents no user-selectable token-scope control; account visibility rules are distinct from token scopes.
Configuration; Environment Variables; SCIM API Configuration; Security Considerations · documented · Source date not stated · Retrieved 2026-10-26
Open WebUI v0.12.4 SCIM authentication open-webui:open-webui:r7-scim-bearer-code
The pinned authentication function checks Bearer header format, whether SCIM is enabled, and a constant-time comparison with the configured SCIM_TOKEN. The inspected authentication path exposes no per-token selectable scopes.
get_scim_auth, lines 251-297 · source-inspected · Source date 2026-10-25 · Retrieved 2026-10-26
Commit 33c1978d5bad52a31df75ea55143025dfad18d16, path backend/open_webui/routers/scim.py
Analytics open-webui:open-webui:analytics
Admin analytics reports messages and provider-reported tokens by users, models and groups and exposes an export API.
User and model tables; Group filters; Export; Privacy · documented · Source date not stated · Retrieved 2026-10-21
Enterprise security open-webui:open-webui:security
The page describes deployment controls and states that compliance responsibility remains with the deploying organization.
Regulatory frameworks; data governance · documented · Source date not stated · Retrieved 2026-10-21
Filter functions open-webui:open-webui:filter
Administrators can install custom Python filters in the model request path; behavior depends on the installed filter.
Filter lifecycle and extension examples · documented · Source date not stated · Retrieved 2026-10-21
Customizable banners open-webui:open-webui:banners
Admins can display instance banners; a banner is not evidence of a mandatory recorded policy acknowledgement.
Configuration and dismissible banners · documented · Source date not stated · Retrieved 2026-10-21
Quick start open-webui:open-webui:quickstart
The software is self-installable with Docker or Python and keeps state in customer-controlled storage.
Docker; pip; data volume · documented · Source date not stated · Retrieved 2026-10-21
onAI live general privacy and contract-request copy onai:review-contract-plan-gaps
General no-training, optional zero-retention and DPA/AI Act copy is published outside the plan cards, without a retrieved contract or eligibility mapping to Per seat and Flat price.
No training on your data; EU-only processing on request; Everything your data protection officer will ask for; Request the DPA; Per seat/Flat price cards · vendor-claimed · Source date not stated · Retrieved 2026-10-21
onAI public product and pricing page onai:public-compliance-display-20261026
The vendor advertises a DPA, a public subprocessor list, retention periods and AI Act labels, but the DPA link opens contact rather than the documents.
Everything your data protection officer will ask for; Swiss contract, two laws; re-retrieved 2026-10-26, public web-reader representation SHA256 f2b7d5764994efe8fb87021fe13d7295155dd04ec09c8ed7826fcb52acc42b19 · vendor-claimed · Source date not stated · Retrieved 2026-10-26
onAI imprint onai:public-imprint-display-20261026
The imprint identifies Telesoft AG in Oberwil-Lieli, Switzerland and Swiss VAT number CHE-106.160.588.
Contact; Represented by; VAT number; re-retrieved 2026-10-26, public web-reader representation SHA256 fcb4521fcdfb47e2ab714fee34a0fae0c1bdebca90481980bb3cb136410908fd · documented · Source date not stated · Retrieved 2026-10-26
onAI website privacy policy onai:public-website-privacy-display-20261026
The policy expressly covers the marketing website, including website processors and retention; it does not establish product workspace processor or retention terms.
Last updated October 2026; introductory scope; sections 5, 6 and 9; re-retrieved 2026-10-26, public web-reader representation SHA256 42ebec9df5cca263fd029ce2dcd8195487b6ee8e72cff07a6431731d8d462ec4 · documented · Source date not stated · Retrieved 2026-10-26
onAI imprint onai:public-imprint
The imprint identifies Telesoft AG in Oberwil-Lieli, Switzerland and Swiss VAT number CHE-106.160.588.
Contact; Represented by; VAT number · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI chat data access boundary open-webui:open-webui:secrecy-access
The privacy guide identifies application, infrastructure operators and configured model providers as content-access trust boundaries; admin UI controls do not remove infrastructure access.
Who Can Read Chat Data?; What Encryption Protects; informational-content disclaimer · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI for law firms open-webui:open-webui:secrecy-legal
The law-firm page describes customer-operated storage/routing and links technical guidance and US ABA materials; it is general product guidance.
Materials for risk, KM, security, and legal ops review; FAQ: confidential matter information and uploaded files · vendor-claimed · Source date not stated · Retrieved 2026-10-21
Open WebUI enterprise support open-webui:open-webui:secrecy-support
Enterprise support describes advisory engineering access, dedicated channels and SLAs, with contractual commitments dependent on applicable terms.
Support Capabilities; Consulting Topics; For Procurement & Legal; informational-content disclaimer · documented · Source date not stated · Retrieved 2026-10-21
onAI automation and open interfaces onai:onai:public-automation-status-20261026
The homepage labels its own workflow engine and MCP coming soon. Until then it describes n8n integration operated by onAI, the customer or a partner, with custom workflows as a requested service. No native release date or schedule/trigger entitlement is published.
Automation platform, Open interfaces and service sections; HTTP 200, body SHA256 a074779dc4d08c5e48440218bbc01353565673585b9e0f7eab517ed9687b77fa · vendor-claimed · Source date not stated · Retrieved 2026-10-26
Terminals orchestrator open-webui:open-webui:terms
The separate per-user terminal orchestration layer requires an Open WebUI Enterprise licence for production.
Prerequisites; Licensing · documented · Source date not stated · Retrieved 2026-10-21
onAI public product and pricing page onai:public-processing
The vendor claims no model training, filtered search/image prompts and an optional EU-only processing tier with provider zero retention; contracts and provider exceptions are not supplied.
What leaves, and how > No training; Personal data; European AI; EU-only processing on request · vendor-claimed · Source date not stated · Retrieved 2026-10-21
onAI public product and pricing page onai:public-pricing
Published EUR pricing is 17 per user/month with 5 of monthly model budget; a flat annual price is on request, with unlimited users and dedicated/on-premises options.
Pay per seat, or one price for everyone > Per seat; Flat price; prices excluding VAT · vendor-claimed · Source date not stated · Retrieved 2026-10-21
ECB euro reference exchange rates onai:ecb-fx
On 2026-10-20 one EUR equals USD 1.1215 and CHF 0.9237; USD to EUR is the reciprocal, 0.8916629514043692.
Cube time=2026-10-20; currency USD and CHF · documented · Source date 2026-10-20 · Retrieved 2026-10-21
onAI live pricing: named Microsoft 365 plan scope onai:review-plan-m365
The Per seat card expressly includes Microsoft 365 answers and the Flat price card includes everything in Per seat; the cards do not establish separate DPA, provider-retention or support entitlements.
Per seat > Answers from Microsoft 365, with each user’s own permissions; Flat price > Everything in Per seat, for every employee · vendor-claimed · Source date not stated · Retrieved 2026-10-21
onAI live residency statements and external processing paths onai:review-residency-parts
The page separately describes European application/storage infrastructure, named dedicated locations, external AI/search/image/translation services and an optional EU-only AI-processing tier; its unqualified secured-EU-server line does not establish default end-to-end processing, backup, log or support-access residency.
Ready for your security review; European from the contract down to the DNS; Where your data lives; External services, filtered; EU-only processing on request; pricing cards · vendor-claimed · Source date not stated · Retrieved 2026-10-21
Azure Retail Prices, Switzerland North Linux VMs open-webui:open-webui:cost-vm
EUR hourly PAYG rates retrieved 2026-10-21 are 0.2226, 0.4453 and 0.8905 for D4s, D8s and D16s v5 respectively.
Consumption; Virtual Machines Dsv5 Series; Standard_D4s_v5/D8s_v5/D16s_v5 · documented · Source date not stated · Retrieved 2026-10-21
Azure Retail Prices, PostgreSQL Flexible Server open-webui:open-webui:cost-pg
EUR hourly PAYG GP compute is 0.2288, 0.4576 and 0.9152 for 2/4/8 vCore; storage is EUR 0.1325 per GB-month.
General Purpose Ddsv5 Series Compute, 2/4/8 vCore; Flex Server Storage · documented · Source date not stated · Retrieved 2026-10-21
ECB euro reference rate history open-webui:open-webui:cost-fx
The 2026-10-20 reference rates are EUR 1 = USD 1.1215 and CHF 0.9237.
Cube time=2026-10-20; USD and CHF · documented · Source date 2026-10-20 · Retrieved 2026-10-21
OpenAI API pricing open-webui:open-webui:cost-model
Standard gpt-6-luna API price is USD 0.10 per million input tokens and USD 0.50 per million output tokens; caching, batch and regional premiums are separate.
Standard, short-context gpt-6-luna row · documented · Source date not stated · Retrieved 2026-10-21
GPT-6 Luna model documentation open-webui:open-webui:cost-effort
The model accepts reasoning effort none, the lowest documented effort, and lists the same standard text-token rates.
Reasoning effort and text-token pricing · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI v0.12.3 licence open-webui:open-webui:license-pin
The pinned licence preserves notices and restricts branding changes, with exceptions for up to 50 rolling-30-day users, prior written permission or enterprise permission.
LICENSE, clauses 1-4; prior-licence reservation · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI Desktop v0.0.20 licence open-webui:open-webui:desktop-license-r2
The separately packaged Desktop repository distributes GNU AGPL version 3 licence text at its v0.0.20 revision.
LICENSE heading and GNU Affero General Public License version 3 text · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI admin chat export implementation open-webui:open-webui:chats-pin
The admin-only all/db route returns chat records when ENABLE_ADMIN_EXPORT is enabled.
backend/open_webui/routers/chats.py, get_all_user_chats_in_db, lines 1113-1117 · source-inspected · Source date not stated · Retrieved 2026-10-21
Commit 91ea4e3421d1d8069f13d4a463fcb5986d94ea60, path backend/open_webui/routers/chats.py
onAI public product and pricing page onai:public-services
The vendor offers tailored training, workshops and custom agent services; Flat price lists onboarding, training and workshops without itemised service prices.
AI Trainings; AI Workshops; Custom AI Agent Development; Flat price inclusions · vendor-claimed · Source date not stated · Retrieved 2026-10-21
onAI live public status service scope onai:review-status-service-scope
The public status page lists Website and notice history; it does not identify a Per seat or Flat price workspace service or a contractual SLA.
Service list and recent notice history, retrieved 2026-10-21 · documented · Source date not stated · Retrieved 2026-10-21
Support and SLAs open-webui:open-webui:support
Enterprise support advertises account management and engineering guidance, while hands-on implementation remains with the customer or integrator.
Account manager; Office hours; Consulting; guidance scope · documented · Source date not stated · Retrieved 2026-10-21
Open WebUI roadmap open-webui:open-webui:roadmap
Budget controls, broader localization and accessibility appear on an undated roadmap and are not treated as shipped guarantees.
In progress; Planned · documented · Source date not stated · Retrieved 2026-10-21