{ "schemaVersion": 1, "rubricVersion": "1.1", "kind": "pair", "slug": "microsoft-copilot-vs-swisscom-assistant", "canonicalUrl": "https://onaihq.com/compare/agents/microsoft-copilot-vs-swisscom-assistant/", "markdownUrl": "https://onaihq.com/compare/agents/microsoft-copilot-vs-swisscom-assistant/index.md", "dataUrl": "https://onaihq.com/compare/agents/microsoft-copilot-vs-swisscom-assistant/data.json", "generatedAt": "2026-10-27", "lastCheckedAt": "2026-10-26", "lastCrossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-20", "publisher": { "name": "onAI", "url": "https://onaihq.com", "marketParticipant": true, "editorialControl": "onAI selects the products, rubric, sources and wording, including for comparisons that do not include onAI.", "disclosure": "Published by onAI. onAI also sells one of the products compared here. Findings about other products link to public sources so you can check them; statements about onAI are marked as stated by onAI." }, "products": [ { "id": "microsoft-copilot", "name": "Microsoft Copilot", "website": "https://www.microsoft.com/en-us/microsoft-365-copilot", "repository": null, "pageUrl": "https://onaihq.com/compare/agents/products/microsoft-copilot/", "lifecycle": { "status": "unknown", "note": null }, "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" }, { "id": "copilot-studio", "name": "Copilot Studio extension and agent builder, separate licensing where stated", "type": "agent-builder" }, { "id": "copilot-chat-api", "name": "Microsoft Copilot Chat API preview", "type": "api" }, { "id": "work-iq-api", "name": "Work IQ API public preview, MCP/A2A/REST", "type": "api" } ], "sourcedClaimCount": 49, "statedByVendorCount": 0, "crossCheckedClaimCount": 49, "sourcedOnlyClaimCount": 0, "oldestCheckedAt": "2026-10-21", "lastCheckedAt": "2026-10-26" }, { "id": "swisscom-assistant", "name": "Swisscom Swiss AI Assistant", "website": "https://www.swisscom.ch/en/business/sme/it-cloud/new-way-of-working/swiss-ai-assistant.html", "repository": null, "pageUrl": "https://onaihq.com/compare/agents/products/swisscom-assistant/", "lifecycle": { "status": "unknown", "note": null }, "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ], "sourcedClaimCount": 27, "statedByVendorCount": 0, "crossCheckedClaimCount": 27, "sourcedOnlyClaimCount": 0, "oldestCheckedAt": "2026-10-21", "lastCheckedAt": "2026-10-21" } ], "coverage": { "totalCriteria": 51, "sharedCrossCheckedCriteria": 26, "sharedSourcedCriteria": 26, "crossCheckedCriteriaByProduct": { "microsoft-copilot": 49, "swisscom-assistant": 27 }, "sourcedOnlyCriteriaByProduct": { "microsoft-copilot": 0, "swisscom-assistant": 0 }, "sourcedCriteriaByProduct": { "microsoft-copilot": 49, "swisscom-assistant": 27 }, "crossCheckedCriterionRows": 50, "sourcedOnlyCriterionRows": 0, "sourcedCriterionRows": 50, "statedByVendorRows": 0 }, "criteria": [ { "id": "MOD-01", "title": "Model catalogue and providers", "group": { "id": 1, "name": "Models" }, "judgment": "List each available model by provider and plan, including reasoning, fast and multimodal variants. Record whether the user picks the model, the product routes automatically, or both. A provider counts only if at least one of its current models is selectable on the scoped plan.", "questions": [ { "id": "providers", "question": "Which model providers are available?" }, { "id": "current_models", "question": "Which current models are selectable on this plan?" }, { "id": "user_choice", "question": "Can users pick the model per chat?" }, { "id": "auto_routing", "question": "Does the product route between models automatically, and is the chosen model shown?" }, { "id": "multimodal_input", "question": "Which models accept images, audio or files?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:MOD-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Commercial PowerPoint editing offers Auto, ChatGPT and Claude; this is not a catalogue for every Copilot chat or agent.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "m365-apps" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Commercial Microsoft Copilot subscription: PowerPoint editing mode only", "addOns": [ "Eligible Microsoft 365/PowerPoint subscription", "Commercial Microsoft Copilot subscription", "Anthropic subprocessor enabled by the enterprise administrator for Claude" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" } ] }, "questions": [ { "id": "providers", "question": "Which model providers are available?", "support": "supported", "answer": "PowerPoint editing names OpenAI ChatGPT and Anthropic Claude; the enterprise administrator must enable Anthropic before Claude appears.", "evidenceIds": [ "microsoft-copilot:ms-ppt-model-r2" ] }, { "id": "current_models", "question": "Which current models are selectable on this plan?", "support": "partial", "answer": "This PowerPoint selector names ChatGPT and Claude, without versioned build IDs. GPT-6 Astra/Fable roadmap entries for Cowork/Studio do not establish PowerPoint or standalone Chat availability.", "evidenceIds": [ "microsoft-copilot:ms-ppt-model-r2" ] }, { "id": "user_choice", "question": "Can users pick the model per chat?", "support": "supported", "answer": "In PowerPoint editing mode, the user chooses Auto, ChatGPT or Claude; the choice resets to Auto after the session.", "evidenceIds": [ "microsoft-copilot:ms-ppt-model-r2" ] }, { "id": "auto_routing", "question": "Does the product route between models automatically, and is the chosen model shown?", "support": "partial", "answer": "PowerPoint Auto chooses a model; exact routed version and routing rationale are not established by this guide.", "evidenceIds": [ "microsoft-copilot:ms-ppt-model-r2" ] }, { "id": "multimodal_input", "question": "Which models accept images, audio or files?", "support": "unknown", "answer": "Per-model image/audio/file modalities and a separate plan-specific standalone Chat picker remain unverified after reviewing PowerPoint selection and commercial model documentation.", "evidenceIds": [] } ], "limitations": [ "Scope is commercial PowerPoint editing, with regional/subscription availability limits; no tenant picker or multimodal fixture was observed.", "Cowork and Studio roadmap launches are separate experiences and are excluded from this current-model finding." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-ppt-model-r2" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:MOD-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The current offer lists a selectable catalogue of four open-model families.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "providers", "question": "Which model providers are available?", "support": "supported", "answer": "Named origins are OpenAI, Qwen, Mistral and Gemma. These are hosted open-model choices, not evidence of external provider API contracts.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "current_models", "question": "Which current models are selectable on this plan?", "support": "supported", "answer": "FAQ names GPT OSS 120B, Qwen3.5 397B A17B, Mistral Small 4 119B and Gemma 4 31B as current choices.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "user_choice", "question": "Can users pick the model per chat?", "support": "partial", "answer": "FAQ says the model can be chosen for the use case; per-chat switching behaviour was not observed.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "auto_routing", "question": "Does the product route between models automatically, and is the chosen model shown?", "support": "unknown", "answer": "Does the product route between models automatically, and is the chosen model shown? Unknown. Automatic routing, per-chat selection persistence and a per-model image/audio/file matrix were not documented or tested.", "evidenceIds": [] }, { "id": "multimodal_input", "question": "Which models accept images, audio or files?", "support": "partial", "answer": "FAQ calls Qwen3.5 multimodal; factsheet includes image analysis and audio transcription across editions. Exact per-model input routing is not documented.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] } ], "limitations": [ "Automatic routing, per-chat selection persistence and a per-model image/audio/file matrix were not documented or tested." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] } ] }, { "id": "MOD-02", "title": "Model freshness", "group": { "id": 1, "name": "Models" }, "judgment": "Measure the days from a provider's general release to availability in the product for the last three major releases from OpenAI, Anthropic and Google (and Mistral where offered). Use dated changelogs or observation. Record deprecation notice for retired models.", "questions": [ { "id": "release_lag_days", "question": "What was the lag for each of the last three major releases, per provider?" }, { "id": "changelog", "question": "Is there a dated public model changelog?" }, { "id": "deprecation_notice", "question": "How much notice is given before a model is removed?" }, { "id": "version_pinning", "question": "Can an admin keep an older model version?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:MOD-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Dated release information exists; a comparable three-release lag series remains unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "release_lag_days", "question": "What was the lag for each of the last three major releases, per provider?", "support": "unknown", "answer": "What was the lag for each of the last three major releases, per provider? Unverified after checking Microsoft release notes and AI at Work Roadmap; exact provider GA dates were not paired with three product release dates per provider.", "evidenceIds": [] }, { "id": "changelog", "question": "Is there a dated public model changelog?", "support": "supported", "answer": "Microsoft publishes dated product release notes and roadmap launches.", "evidenceIds": [ "microsoft-copilot:ms-release", "microsoft-copilot:ms-roadmap" ] }, { "id": "deprecation_notice", "question": "How much notice is given before a model is removed?", "support": "unknown", "answer": "How much notice is given before a model is removed? Unverified after checking Microsoft release notes and AI at Work Roadmap; exact provider GA dates were not paired with three product release dates per provider.", "evidenceIds": [] }, { "id": "version_pinning", "question": "Can an admin keep an older model version?", "support": "unknown", "answer": "Can an admin keep an older model version? Unverified after checking Microsoft release notes and AI at Work Roadmap; exact provider GA dates were not paired with three product release dates per provider.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: release_lag_days, deprecation_notice, version_pinning." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-release", "microsoft-copilot:ms-roadmap" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:MOD-02", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "MOD-03", "title": "Bring-your-own keys and provider contracts", "group": { "id": 1, "name": "Models" }, "judgment": "Record customer-held API keys, customer cloud accounts (Azure OpenAI, Bedrock, Vertex), and aggregator routes (OpenRouter, LiteLLM) as separate routes. Record what still works without a vendor-provided model, whether prices change with BYO, and documented restrictions. API-key support does not imply support for the customer's own Azure contract.", "questions": [ { "id": "own_api_keys", "question": "Can the customer use its own provider API keys?" }, { "id": "own_cloud_contract", "question": "Can it use its own Azure OpenAI, Bedrock or Vertex deployment?" }, { "id": "custom_endpoint", "question": "Can an admin add any OpenAI-compatible endpoint?" }, { "id": "byo_pricing", "question": "Does BYO change the licence price?" }, { "id": "byo_restrictions", "question": "Which features stop working with BYO?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:MOD-03", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:MOD-03", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "MOD-04", "title": "Local and self-hosted models", "group": { "id": 1, "name": "Models" }, "judgment": "Record support for models running in the customer's environment (vLLM, Ollama, TGI or similar) and which features work with them: chat, RAG, tools, embeddings. Distinguish a documented, supported route from a generic endpoint that happens to work.", "questions": [ { "id": "self_hosted_chat", "question": "Can chat use a customer-hosted model?" }, { "id": "self_hosted_embeddings", "question": "Can retrieval use customer-hosted embeddings?" }, { "id": "feature_parity", "question": "Which features fail with self-hosted models?" }, { "id": "vendor_hosted_open_models", "question": "Does the vendor host open-weight models in EU/CH?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:MOD-04", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:MOD-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Swisscom operates open models in Switzerland.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "self_hosted_chat", "question": "Can chat use a customer-hosted model?", "support": "unknown", "answer": "Can chat use a customer-hosted model? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant.", "evidenceIds": [] }, { "id": "self_hosted_embeddings", "question": "Can retrieval use customer-hosted embeddings?", "support": "unknown", "answer": "Can retrieval use customer-hosted embeddings? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant.", "evidenceIds": [] }, { "id": "feature_parity", "question": "Which features fail with self-hosted models?", "support": "unknown", "answer": "Which features fail with self-hosted models? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant.", "evidenceIds": [] }, { "id": "vendor_hosted_open_models", "question": "Does the vendor host open-weight models in EU/CH?", "support": "supported", "answer": "The current model FAQ and launch announcement describe open models on Swisscom Swiss AI Platform with processing in its Swiss data centres.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:announcement" ] } ], "limitations": [ "Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:announcement" ] } ] }, { "id": "MOD-05", "title": "Model control and usage limits", "group": { "id": 1, "name": "Models" }, "judgment": "Record admin allow-lists per group, default models, restrictions on which models may see which data, and per-user rate or fair-use limits. Test one restriction with two users in different groups. Record limits as enforced stops, warnings or undocumented fair use.", "questions": [ { "id": "model_allowlist_by_group", "question": "Can admins limit models per group?" }, { "id": "data_bound_models", "question": "Can admins restrict which models receive connector or knowledge content?" }, { "id": "default_model", "question": "Can admins set the default model?" }, { "id": "user_limits", "question": "What per-user message or token limits apply, and are they published?" }, { "id": "limit_behaviour", "question": "What happens when a limit is reached?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:MOD-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Provider-level access and mode selection are documented; detailed quota and group tests remain open.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "model_allowlist_by_group", "question": "Can admins limit models per group?", "support": "partial", "answer": "Admins select No users, All users or specific users/groups for Anthropic; this is provider-level rather than arbitrary per-model policy.", "evidenceIds": [ "microsoft-copilot:ms-anthropic" ] }, { "id": "data_bound_models", "question": "Can admins restrict which models receive connector or knowledge content?", "support": "unknown", "answer": "Can admins restrict which models receive connector or knowledge content? Unverified after checking Microsoft Copilot privacy, commercial pricing, connector documentation, Agent Builder, and dated release notes on 2026-10-21; no licensed test tenant.", "evidenceIds": [] }, { "id": "default_model", "question": "Can admins set the default model?", "support": "unknown", "answer": "Can admins set the default model? Unverified after checking Microsoft Copilot privacy, commercial pricing, connector documentation, Agent Builder, and dated release notes on 2026-10-21; no licensed test tenant.", "evidenceIds": [] }, { "id": "user_limits", "question": "What per-user message or token limits apply, and are they published?", "support": "partial", "answer": "Chat provides standard access while paid Copilot has priority; numerical chat/token entitlements are not established here.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "id": "limit_behaviour", "question": "What happens when a limit is reached?", "support": "unknown", "answer": "What happens when a limit is reached? Unverified after checking Microsoft Copilot privacy, commercial pricing, connector documentation, Agent Builder, and dated release notes on 2026-10-21; no licensed test tenant.", "evidenceIds": [] } ], "limitations": [ "No two-group model restriction test was performed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-anthropic", "microsoft-copilot:ms-price-us" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:MOD-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Standard packages publish organisation-level monthly token allowances.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "model_allowlist_by_group", "question": "Can admins limit models per group?", "support": "unknown", "answer": "Can admins limit models per group? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified.", "evidenceIds": [] }, { "id": "data_bound_models", "question": "Can admins restrict which models receive connector or knowledge content?", "support": "unknown", "answer": "Can admins restrict which models receive connector or knowledge content? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified.", "evidenceIds": [] }, { "id": "default_model", "question": "Can admins set the default model?", "support": "unknown", "answer": "Can admins set the default model? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified.", "evidenceIds": [] }, { "id": "user_limits", "question": "What per-user message or token limits apply, and are they published?", "support": "partial", "answer": "Essential 20m, Professional 75m and Premium 200m tokens/month per company. These are pooled company allowances, not documented per-user caps.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "limit_behaviour", "question": "What happens when a limit is reached?", "support": "unknown", "answer": "What happens when a limit is reached? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified.", "evidenceIds": [] } ], "limitations": [ "Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] } ] }, { "id": "KNOW-01", "title": "Files in chat", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Record supported formats, size and count limits, scanned-PDF OCR, tables and spreadsheets, images inside documents, and whether a file is read in full or retrieved in chunks. Upload the shared fixture set (long German PDF, scanned contract, Excel with formulas, PowerPoint) and record failures.", "questions": [ { "id": "formats", "question": "Which formats are accepted?" }, { "id": "limits", "question": "What size and count limits apply per file and chat?" }, { "id": "ocr", "question": "Are scanned PDFs read?" }, { "id": "spreadsheets", "question": "Are Excel tables read with structure intact?" }, { "id": "full_vs_chunked", "question": "Is the whole file used or only retrieved parts, and does the user see which?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:KNOW-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Documented upload formats and limits are available; fixture fidelity remains untested.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "formats", "question": "Which formats are accepted?", "support": "supported", "answer": "PDF, DOCX, XLSX, PPTX; PNG/JPEG/PJP/JFIF; TXT/TEXT/JSON/CSV/MD.", "evidenceIds": [ "microsoft-copilot:ms-upload" ] }, { "id": "limits", "question": "What size and count limits apply per file and chat?", "support": "supported", "answer": "Up to 20 files per conversation and 50 MB per file in the cited all-experiences support article.", "evidenceIds": [ "microsoft-copilot:ms-upload" ] }, { "id": "ocr", "question": "Are scanned PDFs read?", "support": "unknown", "answer": "Are scanned PDFs read? Unverified after checking File upload in Microsoft Copilot; the long PDF, scanned contract, formula workbook and presentation fixtures were not run.", "evidenceIds": [] }, { "id": "spreadsheets", "question": "Are Excel tables read with structure intact?", "support": "unknown", "answer": "Are Excel tables read with structure intact? Unverified after checking File upload in Microsoft Copilot; the long PDF, scanned contract, formula workbook and presentation fixtures were not run.", "evidenceIds": [] }, { "id": "full_vs_chunked", "question": "Is the whole file used or only retrieved parts, and does the user see which?", "support": "unknown", "answer": "Is the whole file used or only retrieved parts, and does the user see which? Unverified after checking File upload in Microsoft Copilot; the long PDF, scanned contract, formula workbook and presentation fixtures were not run.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: ocr, spreadsheets, full_vs_chunked." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-upload" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The factsheet lists document, image and audio analysis.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "formats", "question": "Which formats are accepted?", "support": "partial", "answer": "Lists PDF, Word, Excel, CSV, JSON, TXT and audio files, plus image analysis. Exact extensions and codec limits are not enumerated.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "limits", "question": "What size and count limits apply per file and chat?", "support": "unknown", "answer": "What size and count limits apply per file and chat? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run.", "evidenceIds": [] }, { "id": "ocr", "question": "Are scanned PDFs read?", "support": "unknown", "answer": "Are scanned PDFs read? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run.", "evidenceIds": [] }, { "id": "spreadsheets", "question": "Are Excel tables read with structure intact?", "support": "unknown", "answer": "Are Excel tables read with structure intact? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run.", "evidenceIds": [] }, { "id": "full_vs_chunked", "question": "Is the whole file used or only retrieved parts, and does the user see which?", "support": "unknown", "answer": "Is the whole file used or only retrieved parts, and does the user see which? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run.", "evidenceIds": [] } ], "limitations": [ "Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] } ] }, { "id": "KNOW-02", "title": "Knowledge bases and shared collections", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Record curated document collections that persist across chats, who can create and share them, size limits, and how they attach to assistants. Distinguish personal, group and organisation-wide scope.", "questions": [ { "id": "persistent_collections", "question": "Can users keep document collections across chats?" }, { "id": "sharing_scope", "question": "Can collections be shared with users, groups or the whole organisation?" }, { "id": "size_limits", "question": "What are the collection limits?" }, { "id": "assistant_binding", "question": "Can collections be bound to an assistant?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:KNOW-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Notebooks persist references and instructions, with plan-dependent reference limits.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "persistent_collections", "question": "Can users keep document collections across chats?", "support": "supported", "answer": "Copilot Notebooks retain selected reference collections.", "evidenceIds": [ "microsoft-copilot:ms-notebooks" ] }, { "id": "sharing_scope", "question": "Can collections be shared with users, groups or the whole organisation?", "support": "partial", "answer": "Notebooks can be shared for collaborative editing; full user/group/organization sharing matrix was not verified.", "evidenceIds": [ "microsoft-copilot:ms-notebook-instructions" ] }, { "id": "size_limits", "question": "What are the collection limits?", "support": "supported", "answer": "Chat notebook grounding uses up to 50 references; paid grounding uses up to 300, with broader supported entities.", "evidenceIds": [ "microsoft-copilot:ms-notebooks" ] }, { "id": "assistant_binding", "question": "Can collections be bound to an assistant?", "support": "partial", "answer": "Agent Builder can bind SharePoint and connector knowledge; independent notebook-to-agent binding was not verified.", "evidenceIds": [ "microsoft-copilot:ms-builder" ] } ], "limitations": [ "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-notebooks", "microsoft-copilot:ms-notebook-instructions", "microsoft-copilot:ms-builder" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Paid editions provide persistent document-backed personal assistants that can be shared.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "persistent_collections", "question": "Can users keep document collections across chats?", "support": "supported", "answer": "Users upload documents to assistants and retain chat histories; assistant storage persists across use.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "sharing_scope", "question": "Can collections be shared with users, groups or the whole organisation?", "support": "partial", "answer": "Assistant sharing is included in paid editions; exact individual/group/organisation targeting is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "size_limits", "question": "What are the collection limits?", "support": "partial", "answer": "Essential up to 3 assistants/user and 5 GB/customer; Professional 5 and 40 GB; Premium 7 and 150 GB. Per-collection file/count caps are not published.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "assistant_binding", "question": "Can collections be bound to an assistant?", "support": "supported", "answer": "Employees build assistants with specific uploaded documents as their information sources.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] } ], "limitations": [ "Per-collection limits, shared-collection ownership and sharing-target controls need documentation or an authenticated tenant." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] } ] }, { "id": "KNOW-03", "title": "Enterprise connectors", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "List each connector separately with plan, availability and setup owner: SharePoint, OneDrive, Outlook, Teams, Google Drive, Gmail, Confluence, Jira, Notion, Box, Salesforce, ServiceNow, file shares. Record whether the vendor or a third party (or the customer via MCP) provides it, and whether it needs admin consent. A connector listed on a roadmap or partner page is `announced`. An on-prem connector or gateway proves access to local data, not a self-hosted platform (DATA-02).", "questions": [ { "id": "microsoft_365", "question": "Which M365 sources (SharePoint, OneDrive, Outlook, Teams) are connected?" }, { "id": "google_workspace", "question": "Which Google sources are connected?" }, { "id": "atlassian", "question": "Confluence and Jira?" }, { "id": "other_systems", "question": "Which other business systems?" }, { "id": "on_prem_sources", "question": "Can on-prem file shares or databases be connected?" }, { "id": "connector_provider", "question": "Who builds and maintains each connector?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:KNOW-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Paid Copilot grounding supports synced and federated external sources; metered Copilot Chat agents have a narrower route.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-paid", "m365-apps" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Paid Microsoft Copilot add-on (Microsoft 365 Copilot in licensing docs), or Microsoft 365 E7; commercial tenant. Synced-data metered Chat agents are a separately identified route, not paid-work-chat parity.", "addOns": [ "Eligible Microsoft 365 base subscription", "Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages", "Source-service credentials/subscriptions and Purview entitlements where required" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" } ] }, "questions": [ { "id": "microsoft_365", "question": "Which M365 sources (SharePoint, OneDrive, Outlook, Teams) are connected?", "support": "supported", "answer": "Paid Copilot grounds on Microsoft Graph work content. Without that add-on, shared SharePoint/synced-connector data requires an eligible metered agent; ordinary Copilot Chat is not assigned equivalent grounding.", "evidenceIds": [ "microsoft-copilot:ms-privacy", "microsoft-copilot:ms-connector-license-r2" ] }, { "id": "google_workspace", "question": "Which Google sources are connected?", "support": "partial", "answer": "Google Drive is a synced connector for licensed Copilot grounding; the federated list includes Gmail for paid eligible users. Each source requires its own authorization.", "evidenceIds": [ "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-federated-r2", "microsoft-copilot:ms-connector-license-r2" ] }, { "id": "atlassian", "question": "Confluence and Jira?", "support": "partial", "answer": "Confluence/Jira synced data can ground paid Copilot; their personal self-serve variants are limited preview. Metered agents can use synced data only, not the federated route.", "evidenceIds": [ "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-personal-sync-r2", "microsoft-copilot:ms-connector-license-r2" ] }, { "id": "other_systems", "question": "Which other business systems?", "support": "partial", "answer": "Synced examples include Box, Salesforce, ServiceNow, Dynamics365, Workday, Zendesk and SAP; this is the paid-grounding route, with source credentials and individual setup requirements.", "evidenceIds": [ "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-connector-license-r2" ] }, { "id": "on_prem_sources", "question": "Can on-prem file shares or databases be connected?", "support": "supported", "answer": "File-share/SQL/Oracle sources can be indexed by a synced connector/connector agent for paid grounding or separately metered synced-data agents; this does not run Copilot on premises.", "evidenceIds": [ "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-connector-license-r2" ] }, { "id": "connector_provider", "question": "Who builds and maintains each connector?", "support": "supported", "answer": "Microsoft/partner/custom synced connectors coexist. Federation can use Microsoft-published or approved partners, and custom MCP has its own admin setup. All federated querying requires the paid add-on/E7.", "evidenceIds": [ "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-federated-r2", "microsoft-copilot:ms-custom-mcp-r2", "microsoft-copilot:ms-connector-license-r2" ] } ], "limitations": [ "This is not a blanket connector entitlement for included Copilot Chat. The licence matrix permits Studio/pay-as-you-go synced data in agents only and excludes federation.", "External-service subscriptions/permissions and connector-specific regional rollout remain prerequisites." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-privacy", "microsoft-copilot:ms-connector-license-r2", "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-federated-r2", "microsoft-copilot:ms-personal-sync-r2", "microsoft-copilot:ms-custom-mcp-r2" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-03", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "KNOW-04", "title": "Permission-aware retrieval", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Using two test users, verify that a restricted document in the fixture tenant is never cited or summarised for the user without access, including after a permission change. Record whether permissions are enforced at query time by the source system, mirrored into an index, or not enforced. Record the propagation delay of a revocation.", "questions": [ { "id": "source_permissions_respected", "question": "Are source permissions enforced per user?" }, { "id": "enforcement_point", "question": "Does the source system, a mirrored index or nothing enforce them?" }, { "id": "revocation_delay", "question": "How quickly does a removed permission take effect?" }, { "id": "admin_scope_controls", "question": "Can admins exclude sites, folders or labels?" }, { "id": "sensitivity_labels", "question": "Are Microsoft Purview or similar labels respected?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:KNOW-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Microsoft documents source-permission controls; the required restricted-document test was not run.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-paid", "m365-apps" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Paid Microsoft Copilot add-on (Microsoft 365 Copilot in licensing docs), or Microsoft 365 E7; commercial tenant. Synced-data metered Chat agents are a separately identified route, not paid-work-chat parity.", "addOns": [ "Eligible Microsoft 365 base subscription", "Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages", "Source-service credentials/subscriptions and Purview entitlements where required" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" } ] }, "questions": [ { "id": "source_permissions_respected", "question": "Are source permissions enforced per user?", "support": "supported", "answer": "In licensed Copilot work grounding, Graph data is limited to the requesting user's access; this was not tested.", "evidenceIds": [ "microsoft-copilot:ms-privacy", "microsoft-copilot:ms-connector-license-r2" ] }, { "id": "enforcement_point", "question": "Does the source system, a mirrored index or nothing enforce them?", "support": "supported", "answer": "Paid synced grounding filters item ACLs in Graph; paid federated access executes with the authenticated source-user identity.", "evidenceIds": [ "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-federated-r2", "microsoft-copilot:ms-connector-license-r2" ] }, { "id": "revocation_delay", "question": "How quickly does a removed permission take effect?", "support": "unknown", "answer": "How quickly does a removed permission take effect? Unverified after checking Copilot privacy, connector architecture and Purview DLP; no two-user or permission-revocation fixture.", "evidenceIds": [] }, { "id": "admin_scope_controls", "question": "Can admins exclude sites, folders or labels?", "support": "supported", "answer": "Licensed Copilot deployment guidance documents restricted SharePoint search/SAM; federated access also intersects tenant User access and connector staging.", "evidenceIds": [ "microsoft-copilot:ms-setup", "microsoft-copilot:ms-federated-r2", "microsoft-copilot:ms-connector-license-r2" ] }, { "id": "sensitivity_labels", "question": "Are Microsoft Purview or similar labels respected?", "support": "supported", "answer": "Purview can exclude labelled content from processing through configured DLP rules.", "evidenceIds": [ "microsoft-copilot:ms-dlp" ] } ], "limitations": [ "All positive permission findings use the paid work-grounding route, not included Copilot Chat. Purview/SAM require their applicable entitlements.", "No two-user restricted-document or revocation test; connector disable propagation is not proof of source-ACL revocation timing." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-privacy", "microsoft-copilot:ms-connector-license-r2", "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-federated-r2", "microsoft-copilot:ms-setup", "microsoft-copilot:ms-dlp" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-04", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "KNOW-05", "title": "Freshness and sync model", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Record live (federated) search versus a copied index, sync interval, deletion propagation, and where the index is stored. Edit and delete one fixture document and record when answers change. A copied index adds storage location to DATA-01.", "questions": [ { "id": "live_or_indexed", "question": "Is content searched live or copied into an index?" }, { "id": "sync_interval", "question": "How often does an index refresh?" }, { "id": "deletion_propagation", "question": "How quickly does a deleted document disappear?" }, { "id": "index_location", "question": "Where is indexed content stored?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:KNOW-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Both copied Graph indexes and live MCP federation are documented.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-paid", "m365-apps" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Paid Microsoft Copilot add-on (Microsoft 365 Copilot in licensing docs), or Microsoft 365 E7; commercial tenant. Synced-data metered Chat agents are a separately identified route, not paid-work-chat parity.", "addOns": [ "Eligible Microsoft 365 base subscription", "Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages", "Source-service credentials/subscriptions and Purview entitlements where required" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" } ] }, "questions": [ { "id": "live_or_indexed", "question": "Is content searched live or copied into an index?", "support": "supported", "answer": "Licensed Copilot can ground on synced Graph copies or query federated sources live without a separate external-content index. The licence matrix allows metered Chat agents to use synced data only.", "evidenceIds": [ "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-federated-r2", "microsoft-copilot:ms-connector-license-r2" ] }, { "id": "sync_interval", "question": "How often does an index refresh?", "support": "partial", "answer": "For the limited-preview personal Confluence/Jira synced route, docs describe roughly15-minute incremental and seven-day full crawls; this is not a general federated or connector SLA.", "evidenceIds": [ "microsoft-copilot:ms-personal-sync-r2", "microsoft-copilot:ms-connector-license-r2" ] }, { "id": "deletion_propagation", "question": "How quickly does a deleted document disappear?", "support": "unknown", "answer": "How quickly does a deleted document disappear? Unverified after checking connector overview and personal-sync documentation; no edit/delete propagation fixture.", "evidenceIds": [] }, { "id": "index_location", "question": "Where is indexed content stored?", "support": "partial", "answer": "Paid synced grounding uses the Microsoft365 tenant Graph cloud index; federation does not copy that external content into an index. A country-level index map remains unverified.", "evidenceIds": [ "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-federated-r2", "microsoft-copilot:ms-connector-license-r2" ] } ], "limitations": [ "Copilot Chat without the add-on is not included as a general indexed/federated grounding entitlement.", "No edit/delete propagation fixture; self-serve Confluence/Jira remains limited preview." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-federated-r2", "microsoft-copilot:ms-connector-license-r2", "microsoft-copilot:ms-personal-sync-r2" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-05", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "KNOW-06", "title": "Grounding and retrieval quality", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Run the shared question set over the fixture corpus: factual lookups, cross-document questions, German document with an English question, a question with no answer in the corpus. Record citation presence, link accuracy, correct answers and refusals to invent. Disclose model, settings, attempt count and failures. Single runs support a case study, not a ranking.", "questions": [ { "id": "citations", "question": "Are answers linked to specific sources?" }, { "id": "citation_accuracy", "question": "Do the cited passages support the answer?" }, { "id": "cross_language", "question": "Does a question in one language find documents in another?" }, { "id": "no_answer_behaviour", "question": "Does it say when the corpus has no answer?" }, { "id": "observed_accuracy", "question": "How many of the question set were answered correctly?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:KNOW-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Source links are documented; retrieval quality and cross-language accuracy remain unmeasured.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-paid" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Paid Microsoft Copilot/E7 connector-grounded responses only", "addOns": [ "Eligible Microsoft 365 base subscription", "Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages", "Source-service credentials/subscriptions and Purview entitlements where required" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" } ] }, "questions": [ { "id": "citations", "question": "Are answers linked to specific sources?", "support": "supported", "answer": "For licensed Copilot connector-grounded responses, Microsoft documents source citations and links to referenced external items.", "evidenceIds": [ "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-connector-license-r2" ] }, { "id": "citation_accuracy", "question": "Do the cited passages support the answer?", "support": "unknown", "answer": "Do the cited passages support the answer? Unverified after checking connector response documentation; no shared DE/FR/EN corpus or answer set was executed.", "evidenceIds": [] }, { "id": "cross_language", "question": "Does a question in one language find documents in another?", "support": "unknown", "answer": "Does a question in one language find documents in another? Unverified after checking connector response documentation; no shared DE/FR/EN corpus or answer set was executed.", "evidenceIds": [] }, { "id": "no_answer_behaviour", "question": "Does it say when the corpus has no answer?", "support": "unknown", "answer": "Does it say when the corpus has no answer? Unverified after checking connector response documentation; no shared DE/FR/EN corpus or answer set was executed.", "evidenceIds": [] }, { "id": "observed_accuracy", "question": "How many of the question set were answered correctly?", "support": "unknown", "answer": "How many of the question set were answered correctly? Unverified after checking connector response documentation; no shared DE/FR/EN corpus or answer set was executed.", "evidenceIds": [] } ], "limitations": [ "Documented citations apply to the licensed connector-grounding route; no equivalent included-Chat entitlement or measured citation accuracy is claimed.", "No DE/FR/EN grounding, cross-language, unanswerable-question or restricted-document fixture was run." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-connector-license-r2" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The basic-feature list advertises source references; citation accuracy was not tested.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "citations", "question": "Are answers linked to specific sources?", "support": "partial", "answer": "Transparent source references are listed as a basic feature; passage granularity was not established.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "citation_accuracy", "question": "Do the cited passages support the answer?", "support": "unknown", "answer": "Do the cited passages support the answer? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour.", "evidenceIds": [] }, { "id": "cross_language", "question": "Does a question in one language find documents in another?", "support": "unknown", "answer": "Does a question in one language find documents in another? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour.", "evidenceIds": [] }, { "id": "no_answer_behaviour", "question": "Does it say when the corpus has no answer?", "support": "unknown", "answer": "Does it say when the corpus has no answer? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour.", "evidenceIds": [] }, { "id": "observed_accuracy", "question": "How many of the question set were answered correctly?", "support": "unknown", "answer": "How many of the question set were answered correctly? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour.", "evidenceIds": [] } ], "limitations": [ "No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] } ] }, { "id": "KNOW-07", "title": "Memory and personal context", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Record personal custom instructions, cross-chat memory, project or workspace context, and user controls to view, edit, delete or disable memory. Record whether admins can disable memory organisation-wide.", "questions": [ { "id": "custom_instructions", "question": "Can users set persistent instructions?" }, { "id": "cross_chat_memory", "question": "Does the product remember facts across chats?" }, { "id": "user_memory_controls", "question": "Can users view, edit and delete memories?" }, { "id": "admin_memory_controls", "question": "Can admins turn memory off?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:KNOW-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Saved memory, history-based personalization and instructions have user controls.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "custom_instructions", "question": "Can users set persistent instructions?", "support": "supported", "answer": "Users set personal instructions; notebooks have their own instructions.", "evidenceIds": [ "microsoft-copilot:ms-memory", "microsoft-copilot:ms-notebook-instructions" ] }, { "id": "cross_chat_memory", "question": "Does the product remember facts across chats?", "support": "supported", "answer": "Enabled memory stores preferences and can use prior-chat inferences; work insights depend on plan.", "evidenceIds": [ "microsoft-copilot:ms-memory" ] }, { "id": "user_memory_controls", "question": "Can users view, edit and delete memories?", "support": "partial", "answer": "Users can inspect what Copilot knows, ask it to forget details and use temporary chat. Complete saved-memory editing behavior was not tested.", "evidenceIds": [ "microsoft-copilot:ms-memory" ] }, { "id": "admin_memory_controls", "question": "Can admins turn memory off?", "support": "unknown", "answer": "Can admins turn memory off? Unverified after checking personalization documentation and Copilot management; organization-wide memory policy behavior not independently established.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: admin_memory_controls.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-memory", "microsoft-copilot:ms-notebook-instructions" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:KNOW-07", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "AGT-01", "title": "Custom assistants", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record creation of assistants with instructions, model, knowledge and tools; who can create; sharing scope; versioning; and an internal catalogue or directory. Build one HR policy assistant on the fixture and share it with one group. Prompt templates and a prompt library are recorded here.", "questions": [ { "id": "create_assistants", "question": "Can users create assistants with instructions, knowledge and tools?" }, { "id": "creator_permissions", "question": "Can admins limit who creates them?" }, { "id": "sharing_scope", "question": "Can assistants be shared with users, groups or everyone?" }, { "id": "catalogue", "question": "Is there an internal assistant directory?" }, { "id": "prompt_library", "question": "Are shared prompt templates available?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:AGT-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Agent Builder and the agent catalogue cover shared assistants; external actions need a different authoring route.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-paid", "copilot-chat", "copilot-studio" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-studio", "name": "Copilot Studio extension and agent builder, separate licensing where stated", "type": "agent-builder" } ] }, "questions": [ { "id": "create_assistants", "question": "Can users create assistants with instructions, knowledge and tools?", "support": "partial", "answer": "Agent Builder combines instructions and selected knowledge; external action authoring requires Copilot Studio.", "evidenceIds": [ "microsoft-copilot:ms-builder" ] }, { "id": "creator_permissions", "question": "Can admins limit who creates them?", "support": "supported", "answer": "Admins control whether users can access Agent Builder.", "evidenceIds": [ "microsoft-copilot:ms-builder" ] }, { "id": "sharing_scope", "question": "Can assistants be shared with users, groups or everyone?", "support": "partial", "answer": "Agent links can be shared; the complete user/group/organization permission matrix was not checked.", "evidenceIds": [ "microsoft-copilot:ms-agents" ] }, { "id": "catalogue", "question": "Is there an internal assistant directory?", "support": "supported", "answer": "The app lists prebuilt, shared and organization agents.", "evidenceIds": [ "microsoft-copilot:ms-agents" ] }, { "id": "prompt_library", "question": "Are shared prompt templates available?", "support": "supported", "answer": "The commercial page links Copilot Prompt Gallery.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] } ], "limitations": [ "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-builder", "microsoft-copilot:ms-agents", "microsoft-copilot:ms-price-us" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:AGT-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Users create named assistants from documents and system instructions, with starter prompts and sharing.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "create_assistants", "question": "Can users create assistants with instructions, knowledge and tools?", "support": "partial", "answer": "The guide describes a named assistant, description, system prompt and uploaded documents. External tool assignment is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:guide" ] }, { "id": "creator_permissions", "question": "Can admins limit who creates them?", "support": "unknown", "answer": "Can admins limit who creates them? Unknown. Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested.", "evidenceIds": [] }, { "id": "sharing_scope", "question": "Can assistants be shared with users, groups or everyone?", "support": "partial", "answer": "Users can share assistants with colleagues; exact user/group/company scope is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:guide" ] }, { "id": "catalogue", "question": "Is there an internal assistant directory?", "support": "unknown", "answer": "Is there an internal assistant directory? Unknown. Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested.", "evidenceIds": [] }, { "id": "prompt_library", "question": "Are shared prompt templates available?", "support": "partial", "answer": "Assistant conversation starters can store example prompts. An organisation-managed shared prompt library is unverified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:guide" ] } ], "limitations": [ "Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:guide", "swisscom-assistant:swisscom-assistant:offer" ] } ] }, { "id": "AGT-02", "title": "Tools, actions and MCP", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record built-in tools, custom actions (OpenAPI), MCP client support (local and remote servers), authentication model per tool (shared service account or per-user OAuth), and admin approval of tools. Verify one external-tool call and its access boundary.", "questions": [ { "id": "builtin_tools", "question": "Which tools are built in?" }, { "id": "custom_actions", "question": "Can admins add API actions?" }, { "id": "mcp_client", "question": "Can it use remote MCP servers, and with what admin control?" }, { "id": "tool_auth", "question": "Do tools act as the user or as a shared account?" }, { "id": "tool_approval", "question": "Can admins approve or block tools, and can users confirm actions before they run?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:AGT-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Paid Copilot documents authenticated MCP tools and conditional writes; the October16 detailed guide supersedes the older generic read-only rollout description.", "availability": "unknown", "delivery": "native", "scope": { "surfaceIds": [ "copilot-paid", "copilot-studio" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Paid Microsoft Copilot/E7 federated connectors and paid Copilot Agent Builder; Studio is only the separately licensed extension route", "addOns": [ "Eligible Microsoft 365 base subscription", "Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages", "Source-service credentials/subscriptions and Purview entitlements where required" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "copilot-studio", "name": "Copilot Studio extension and agent builder, separate licensing where stated", "type": "agent-builder" } ] }, "questions": [ { "id": "builtin_tools", "question": "Which tools are built in?", "support": "supported", "answer": "Paid experiences include Researcher, Analyst and Facilitator.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "id": "custom_actions", "question": "Can admins add API actions?", "support": "partial", "answer": "Agent Builder directs authored external-action scenarios to Copilot Studio. Separately, paid federated MCP connectors can expose create/update/delete tools where supplied by the publisher.", "evidenceIds": [ "microsoft-copilot:ms-builder", "microsoft-copilot:ms-custom-mcp-r2", "microsoft-copilot:ms-federated-r2" ] }, { "id": "mcp_client", "question": "Can it use remote MCP servers, and with what admin control?", "support": "supported", "answer": "Custom federation accepts a remote MCP server with search/fetch/query and optional create/update/delete tools. Federation requires the querying user's paid add-on/E7; Studio/pay-as-you-go alone is insufficient.", "evidenceIds": [ "microsoft-copilot:ms-custom-mcp-r2", "microsoft-copilot:ms-connector-license-r2" ] }, { "id": "tool_auth", "question": "Do tools act as the user or as a shared account?", "support": "supported", "answer": "Federated authenticated tools use OAuth/source-user identity and source permissions. Tenant User access, publisher controls and staged rollout also apply.", "evidenceIds": [ "microsoft-copilot:ms-federated-r2", "microsoft-copilot:ms-custom-mcp-r2" ] }, { "id": "tool_approval", "question": "Can admins approve or block tools, and can users confirm actions before they run?", "support": "partial", "answer": "Where a connector supplies writes, October16 docs require initial explicit approval with per-tool Allow once/conversation/Always allow settings. Researcher remains read-only. The Coming soon label concerns the admin Tools list.", "evidenceIds": [ "microsoft-copilot:ms-federated-r2" ] } ], "limitations": [ "Reconciliation: October6 overview retains read-only/early-October text; October16 detailed federation/setup pages explicitly document writes. The current finding is conditional protocol behavior, with actual tenant write availability unknown.", "Researcher has an explicit read-only boundary. No external call, approval or access-boundary fixture was executed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-price-us", "microsoft-copilot:ms-builder", "microsoft-copilot:ms-custom-mcp-r2", "microsoft-copilot:ms-federated-r2", "microsoft-copilot:ms-connector-license-r2" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:AGT-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Standard editions include Web Fetch, with published request allowances.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "builtin_tools", "question": "Which tools are built in?", "support": "supported", "answer": "Processing web content via Web Fetch is included: 500 requests/month Essential, 2,000 Professional and 5,000 Premium; Custom is tailored.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "custom_actions", "question": "Can admins add API actions?", "support": "unknown", "answer": "Can admins add API actions? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented.", "evidenceIds": [] }, { "id": "mcp_client", "question": "Can it use remote MCP servers, and with what admin control?", "support": "unknown", "answer": "Can it use remote MCP servers, and with what admin control? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented.", "evidenceIds": [] }, { "id": "tool_auth", "question": "Do tools act as the user or as a shared account?", "support": "unknown", "answer": "Do tools act as the user or as a shared account? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented.", "evidenceIds": [] }, { "id": "tool_approval", "question": "Can admins approve or block tools, and can users confirm actions before they run?", "support": "unknown", "answer": "Can admins approve or block tools, and can users confirm actions before they run? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented.", "evidenceIds": [] } ], "limitations": [ "Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] } ] }, { "id": "AGT-03", "title": "Web search and deep research", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record web search on/off control per organisation and group, search provider, citation of web sources, deep or multi-step research, and whether queries leave the residency boundary. Admins of regulated companies often need web search off.", "questions": [ { "id": "web_search", "question": "Is web search available?" }, { "id": "admin_toggle", "question": "Can admins disable it per organisation or group?" }, { "id": "search_provider", "question": "Which search provider handles queries, and where?" }, { "id": "deep_research", "question": "Is multi-step research with a report available?" }, { "id": "web_citations", "question": "Are web sources cited?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:AGT-03", "verificationStatus": "agent-cross-checked", "support": "supported", "answer": "Web search is policy-controlled and uses Bing outside the Microsoft 365 search-query boundary.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "web_search", "question": "Is web search available?", "support": "supported", "answer": "Chat can ground answers in web search.", "evidenceIds": [ "microsoft-copilot:ms-chat-privacy" ] }, { "id": "admin_toggle", "question": "Can admins disable it per organisation or group?", "support": "supported", "answer": "Allow web search can target the tenant, groups or users.", "evidenceIds": [ "microsoft-copilot:ms-manage" ] }, { "id": "search_provider", "question": "Which search provider handles queries, and where?", "support": "supported", "answer": "Bing receives generated queries under separate data-handling terms; those queries are outside EUDB.", "evidenceIds": [ "microsoft-copilot:ms-chat-privacy" ] }, { "id": "deep_research", "question": "Is multi-step research with a report available?", "support": "supported", "answer": "Researcher is included in paid Copilot; a report fixture was not run.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "id": "web_citations", "question": "Are web sources cited?", "support": "supported", "answer": "Responses include web citations and show generated query details for 24 hours.", "evidenceIds": [ "microsoft-copilot:ms-chat-privacy" ] } ], "limitations": [], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-chat-privacy", "microsoft-copilot:ms-manage", "microsoft-copilot:ms-price-us" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:AGT-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Web search is a paid Custom option; standard Web Fetch is a different feature.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "web_search", "question": "Is web search available?", "support": "supported", "answer": "Factsheet explicitly marks Web Search unavailable in Essential/Professional/Premium and available for an additional charge in Custom.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "admin_toggle", "question": "Can admins disable it per organisation or group?", "support": "unknown", "answer": "Can admins disable it per organisation or group? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine.", "evidenceIds": [] }, { "id": "search_provider", "question": "Which search provider handles queries, and where?", "support": "unknown", "answer": "Which search provider handles queries, and where? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine.", "evidenceIds": [] }, { "id": "deep_research", "question": "Is multi-step research with a report available?", "support": "unknown", "answer": "Is multi-step research with a report available? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine.", "evidenceIds": [] }, { "id": "web_citations", "question": "Are web sources cited?", "support": "unknown", "answer": "Are web sources cited? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine.", "evidenceIds": [] } ], "limitations": [ "Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] } ] }, { "id": "AGT-04", "title": "Workflows and automation", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record no-code or low-code workflows, scheduled prompts, triggers from email, forms or business systems, and multi-step chains. Name where they run and who can build them. A shared prompt template is not a workflow.", "questions": [ { "id": "workflow_builder", "question": "Is there a workflow or chain builder?" }, { "id": "scheduled_tasks", "question": "Can prompts or assistants run on a schedule?" }, { "id": "event_triggers", "question": "Can external events start a workflow?" }, { "id": "builder_audience", "question": "Is building aimed at business users, IT or developers?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:AGT-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Paid Copilot schedules prompts; advanced workflow authoring has separate Studio dependencies.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-paid", "copilot-studio" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "copilot-studio", "name": "Copilot Studio extension and agent builder, separate licensing where stated", "type": "agent-builder" } ] }, "questions": [ { "id": "workflow_builder", "question": "Is there a workflow or chain builder?", "support": "partial", "answer": "Agent Builder directs low-code actions and workflows to Copilot Studio.", "evidenceIds": [ "microsoft-copilot:ms-builder" ] }, { "id": "scheduled_tasks", "question": "Can prompts or assistants run on a schedule?", "support": "supported", "answer": "Paid users can create up to ten scheduled prompts and manage their recurrence.", "evidenceIds": [ "microsoft-copilot:ms-schedule" ] }, { "id": "event_triggers", "question": "Can external events start a workflow?", "support": "unknown", "answer": "Can external events start a workflow? Unverified after checking scheduled prompt and Agent Builder documentation; external-event trigger availability was not scoped.", "evidenceIds": [] }, { "id": "builder_audience", "question": "Is building aimed at business users, IT or developers?", "support": "supported", "answer": "Agent Builder uses natural-language configuration; Studio is the low-code extension route.", "evidenceIds": [ "microsoft-copilot:ms-builder" ] } ], "limitations": [ "Unverified parts: event_triggers.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-builder", "microsoft-copilot:ms-schedule" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:AGT-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Workflow automation is listed as a paid Custom option.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "workflow_builder", "question": "Is there a workflow or chain builder?", "support": "partial", "answer": "Factsheet marks workflow automation unavailable on standard editions and chargeable in Custom. A customer-configurable builder is not described.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "scheduled_tasks", "question": "Can prompts or assistants run on a schedule?", "support": "unknown", "answer": "Can prompts or assistants run on a schedule? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled.", "evidenceIds": [] }, { "id": "event_triggers", "question": "Can external events start a workflow?", "support": "unknown", "answer": "Can external events start a workflow? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled.", "evidenceIds": [] }, { "id": "builder_audience", "question": "Is building aimed at business users, IT or developers?", "support": "unknown", "answer": "Is building aimed at business users, IT or developers? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled.", "evidenceIds": [] } ], "limitations": [ "Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] } ] }, { "id": "AGT-05", "title": "Agentic task execution", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record an agent mode that plans and carries out multi-step tasks with tools (browser, files, connectors), with visible steps, user confirmation of side effects and stop control. Run one fixture task (gather three documents, draft a summary, propose an email). Record interventions and what ran. A final claim of success is not proof.", "questions": [ { "id": "agent_mode", "question": "Is there an agent mode for multi-step tasks?" }, { "id": "visible_steps", "question": "Are steps and tool calls shown?" }, { "id": "side_effect_confirmation", "question": "Must the user confirm actions with side effects?" }, { "id": "stop_control", "question": "Can the user stop a running task?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:AGT-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Cowork documents multi-step tool execution with visible progress and user controls.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-paid", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Paid Microsoft Copilot with Cowork enabled", "addOns": [ "Qualifying Microsoft 365 licence", "Enabled usage-based Cowork billing" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "agent_mode", "question": "Is there an agent mode for multi-step tasks?", "support": "supported", "answer": "Cowork handles multi-step work with enabled usage billing and a paid licence.", "evidenceIds": [ "microsoft-copilot:ms-cowork" ] }, { "id": "visible_steps", "question": "Are steps and tool calls shown?", "support": "supported", "answer": "The interface exposes skill messages and tool steps.", "evidenceIds": [ "microsoft-copilot:ms-cowork" ] }, { "id": "side_effect_confirmation", "question": "Must the user confirm actions with side effects?", "support": "supported", "answer": "Side effects require approval; users can allow similar actions for the current session.", "evidenceIds": [ "microsoft-copilot:ms-cowork" ] }, { "id": "stop_control", "question": "Can the user stop a running task?", "support": "supported", "answer": "Users can pause immediately or after the current step, resume or cancel.", "evidenceIds": [ "microsoft-copilot:ms-cowork" ] } ], "limitations": [ "Documented behavior only; no three-document/email fixture or interventions were observed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-cowork" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:AGT-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "AI agents are listed as a paid Custom option.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "agent_mode", "question": "Is there an agent mode for multi-step tasks?", "support": "partial", "answer": "Factsheet marks AI agents unavailable on standard editions and chargeable in Custom; task/tool scope is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "visible_steps", "question": "Are steps and tool calls shown?", "support": "unknown", "answer": "Are steps and tool calls shown? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established.", "evidenceIds": [] }, { "id": "side_effect_confirmation", "question": "Must the user confirm actions with side effects?", "support": "unknown", "answer": "Must the user confirm actions with side effects? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established.", "evidenceIds": [] }, { "id": "stop_control", "question": "Can the user stop a running task?", "support": "unknown", "answer": "Can the user stop a running task? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established.", "evidenceIds": [] } ], "limitations": [ "Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] } ] }, { "id": "AGT-06", "title": "Programmable access", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record a public API for chat, assistants and knowledge, SDKs, API authentication, rate limits and whether API use counts against the same governance (audit, budgets, model restrictions). Being an MCP client is different from exposing the product over MCP.", "questions": [ { "id": "chat_api", "question": "Is there an API for chat and assistants?" }, { "id": "knowledge_api", "question": "Can documents be loaded through an API?" }, { "id": "api_governance", "question": "Do audit, budgets and model rules apply to API use?" }, { "id": "mcp_server", "question": "Does the product expose itself to other agents over MCP?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:AGT-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The Chat API and the Work IQ API public preview are separate programmable routes.", "availability": "beta", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat-api", "work-iq-api" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Chat API preview requires the paid Copilot add-on per calling user; Work IQ MCP public-preview prerequisites unverified", "addOns": [ "Eligible Microsoft 365 base subscription", "Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages", "Source-service credentials/subscriptions and Purview entitlements where required" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat-api", "name": "Microsoft Copilot Chat API preview", "type": "api" }, { "id": "work-iq-api", "name": "Work IQ API public preview, MCP/A2A/REST", "type": "api" } ] }, "questions": [ { "id": "chat_api", "question": "Is there an API for chat and assistants?", "support": "partial", "answer": "The preview text API is included for paid-add-on users; unlicensed users are explicitly excluded. It supports work/web grounding but not code interpreter, graphic art, action skills or long-running tasks.", "evidenceIds": [ "microsoft-copilot:ms-chat-api-r2" ] }, { "id": "knowledge_api", "question": "Can documents be loaded through an API?", "support": "partial", "answer": "Separately configured synced content can be ingested through Graph connector APIs for licensed grounding; this does not establish a complete workspace knowledge-management API.", "evidenceIds": [ "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-connector-license-r2" ] }, { "id": "api_governance", "question": "Do audit, budgets and model rules apply to API use?", "support": "partial", "answer": "The Chat API retains source-permission/compliance boundaries; full budget/audit parity was not independently tested.", "evidenceIds": [ "microsoft-copilot:ms-chat-api-r2" ] }, { "id": "mcp_server", "question": "Does the product expose itself to other agents over MCP?", "support": "partial", "answer": "Microsoft advertises Work IQ API public preview with MCP, A2A and REST access to work context. Endpoint, authentication and plan details were not verified; this does not make the separate Copilot Chat API an MCP server.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r4-roadmap-work-iq" ] } ], "limitations": [ "API preview terms apply. This is a distinct API surface, not included Copilot Chat or an assertion of interactive/API feature parity. No API call was executed.", "Work IQ MCP is a roadmap-described public preview; no endpoint or API was invoked." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "microsoft-copilot:ms-chat-api-r2", "microsoft-copilot:ms-connectors-r2", "microsoft-copilot:ms-connector-license-r2", "microsoft-copilot:microsoft-copilot:r4-roadmap-work-iq" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:AGT-06", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "WORK-01", "title": "Clients and access points", "group": { "id": 4, "name": "Daily work" }, "judgment": "List web, desktop (Windows, macOS), iOS, Android, mobile browser and browser extension separately. For each, record login with company SSO, feature gaps against web, and MDM/Intune deployability. An installable app is different from a mobile website.", "questions": [ { "id": "web", "question": "Is a full web client available?" }, { "id": "desktop_apps", "question": "Windows and macOS apps?" }, { "id": "mobile_apps", "question": "iOS and Android apps with SSO?" }, { "id": "browser_extension", "question": "Is there a browser extension or sidebar?" }, { "id": "managed_deployment", "question": "Can IT deploy and configure clients through MDM?" }, { "id": "client_feature_gaps", "question": "Which features are missing on mobile?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:WORK-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Web and native access are documented, with authoring gaps on mobile.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "web", "question": "Is a full web client available?", "support": "supported", "answer": "The browser client is available for paid Copilot and Copilot Chat.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "id": "desktop_apps", "question": "Windows and macOS apps?", "support": "supported", "answer": "Cowork documentation lists Windows and macOS Copilot clients.", "evidenceIds": [ "microsoft-copilot:ms-cowork" ] }, { "id": "mobile_apps", "question": "iOS and Android apps with SSO?", "support": "partial", "answer": "Cowork lists iPhone and Android apps under the licensed account; mobile SSO was not trialled.", "evidenceIds": [ "microsoft-copilot:ms-cowork" ] }, { "id": "browser_extension", "question": "Is there a browser extension or sidebar?", "support": "partial", "answer": "Copilot is available in the Edge sidebar; this does not establish a separate third-party browser extension.", "evidenceIds": [ "microsoft-copilot:ms-chat-usage" ] }, { "id": "managed_deployment", "question": "Can IT deploy and configure clients through MDM?", "support": "supported", "answer": "For Windows, IT can distribute the Copilot executable through Intune, Configuration Manager, Group Policy or another MDM and control automatic installation. EEA, government and channel exclusions apply to automatic installation; full mobile policy parity was not tested.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r4-mdm-deployment" ] }, { "id": "client_feature_gaps", "question": "Which features are missing on mobile?", "support": "partial", "answer": "Agent Builder is unavailable on mobile; other feature differences vary by release.", "evidenceIds": [ "microsoft-copilot:ms-builder" ] } ], "limitations": [ "Windows MDM deployment is documented; full mobile deployment/configuration parity was not tested." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "microsoft-copilot:ms-price-us", "microsoft-copilot:ms-cowork", "microsoft-copilot:ms-chat-usage", "microsoft-copilot:ms-builder", "microsoft-copilot:microsoft-copilot:r4-mdm-deployment" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "A browser-accessed company chatbot with Swisscom Login is offered.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "web", "question": "Is a full web client available?", "support": "supported", "answer": "The offer links activation through My Swisscom Business and describes an online company chatbot; browser access is shown by the published workspace material.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "desktop_apps", "question": "Windows and macOS apps?", "support": "unknown", "answer": "Windows and macOS apps? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.", "evidenceIds": [] }, { "id": "mobile_apps", "question": "iOS and Android apps with SSO?", "support": "unknown", "answer": "iOS and Android apps with SSO? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.", "evidenceIds": [] }, { "id": "browser_extension", "question": "Is there a browser extension or sidebar?", "support": "unknown", "answer": "Is there a browser extension or sidebar? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.", "evidenceIds": [] }, { "id": "managed_deployment", "question": "Can IT deploy and configure clients through MDM?", "support": "unknown", "answer": "Can IT deploy and configure clients through MDM? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.", "evidenceIds": [] }, { "id": "client_feature_gaps", "question": "Which features are missing on mobile?", "support": "unknown", "answer": "Which features are missing on mobile? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded.", "evidenceIds": [] } ], "limitations": [ "Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] } ] }, { "id": "WORK-02", "title": "Office suite and Teams integration", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record presence inside Word, Excel, PowerPoint, Outlook and Teams (and Google Docs, Gmail), with what the assistant can do in each: read the open document, write into it, act on mail. Record extra licences and admin consent needed. A connector that searches Office files is KNOW-03, not WORK-02.", "questions": [ { "id": "word_excel_powerpoint", "question": "Does it work inside Word, Excel and PowerPoint?" }, { "id": "outlook", "question": "Does it work inside Outlook?" }, { "id": "teams", "question": "Is there a Teams app or bot?" }, { "id": "google_workspace_apps", "question": "Does it work inside Docs, Sheets or Gmail?" }, { "id": "licence_prerequisites", "question": "Which licences or consents are needed?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:WORK-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The paid offering works inside Microsoft 365 apps; Chat has narrower contextual access.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "word_excel_powerpoint", "question": "Does it work inside Word, Excel and PowerPoint?", "support": "supported", "answer": "Paid Copilot is integrated in Word, Excel and PowerPoint; Chat open-content interactions are narrower.", "evidenceIds": [ "microsoft-copilot:ms-price-us", "microsoft-copilot:ms-chat-privacy" ] }, { "id": "outlook", "question": "Does it work inside Outlook?", "support": "supported", "answer": "Chat in Outlook can use the user mailbox/calendar and a limited set of accessible files.", "evidenceIds": [ "microsoft-copilot:ms-chat-privacy" ] }, { "id": "teams", "question": "Is there a Teams app or bot?", "support": "supported", "answer": "Paid Copilot includes Teams; the Chat entry point also appears in Teams.", "evidenceIds": [ "microsoft-copilot:ms-price-us", "microsoft-copilot:ms-chat-usage" ] }, { "id": "google_workspace_apps", "question": "Does it work inside Docs, Sheets or Gmail?", "support": "unknown", "answer": "Does it work inside Docs, Sheets or Gmail? Unverified after checking pricing, Chat organizational-data and deployment documentation; native Google Workspace editing integrations not established.", "evidenceIds": [] }, { "id": "licence_prerequisites", "question": "Which licences or consents are needed?", "support": "supported", "answer": "Paid Copilot requires an eligible M365 base licence; compliance capabilities may need further entitlements.", "evidenceIds": [ "microsoft-copilot:ms-setup" ] } ], "limitations": [ "Unverified parts: google_workspace_apps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-price-us", "microsoft-copilot:ms-chat-privacy", "microsoft-copilot:ms-chat-usage", "microsoft-copilot:ms-setup" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-02", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "WORK-03", "title": "Translation and writing", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record document translation preserving layout, the translation engine (LLM or dedicated such as DeepL), glossaries, formality control, supported languages including Swiss German conventions (no ß), and rewriting/proofreading tools. Translate the shared German contract into French and Italian and record layout and glossary results.", "questions": [ { "id": "document_translation", "question": "Can whole documents be translated with formatting kept?" }, { "id": "translation_engine", "question": "Which engine translates?" }, { "id": "glossaries", "question": "Are company glossaries supported?" }, { "id": "formality_and_variants", "question": "Can formality and regional variants (de-CH) be set?" }, { "id": "writing_tools", "question": "Are dedicated rewrite and proofreading tools available?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:WORK-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Copilot Chat can translate referenced document text and accept tone/audience instructions. Format-preserving Word Translator and SharePoint glossary translation are separately scoped workflows.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "m365-apps", "copilot-paid" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Commercial Microsoft Copilot add-on for Word writing examples; general work-chat prompts where the support guide explicitly applies", "addOns": [ "Eligible Microsoft 365 base subscription", "Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages", "Source-service credentials/subscriptions and Purview entitlements where required" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" } ] }, "questions": [ { "id": "document_translation", "question": "Can whole documents be translated with formatting kept?", "support": "partial", "answer": "Copilot Chat documents translation of attached or referenced file content. Microsoft separately documents Word Translator creating a formatted translated copy; that is a Word command, not a Copilot Chat formatting guarantee. No DE-to-FR/IT layout fixture was run.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r5-chat-translation", "microsoft-copilot:microsoft-copilot:r5-word-translation-boundary" ] }, { "id": "translation_engine", "question": "Which engine translates?", "support": "unknown", "answer": "Unresolved on 2026-10-26. Re-read https://support.microsoft.com/en-us/microsoft-365-copilot/translate-files-into-another-language-in-microsoft-365-copilot-chat and https://word.cloud.microsoft/create/en/blog/how-to-translate-documents-in-word/ . The latter identifies Word Translator as a separate formatting-preserving command and Copilot as a drafting/rewriting route, but does not specify a dedicated Copilot translation engine/model contract. No engine was inferred from the separate Word/SharePoint services.", "evidenceIds": [] }, { "id": "glossaries", "question": "Are company glossaries supported?", "support": "unknown", "answer": "Unresolved on 2026-10-26. Re-read the Copilot translation support page and https://learn.microsoft.com/en-us/microsoft-365/documentprocessing/translation-glossary?view=o365-worldwide plus https://learn.microsoft.com/en-us/microsoft-365/documentprocessing/syntex-azure-billing?view=o365-worldwide . SharePoint supports glossary files in separately metered document processing; a maintained glossary enforced by Copilot Chat/Word prompts or included with a Copilot seat was not established. No glossary fixture was run.", "evidenceIds": [] }, { "id": "formality_and_variants", "question": "Can formality and regional variants (de-CH) be set?", "support": "partial", "answer": "Official Copilot examples accept tone/style/country and region-specific wording instructions, including refining translated Word content. A deterministic de-CH preset, terminology enforcement and dialect-quality result were not established.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r5-chat-translation", "microsoft-copilot:microsoft-copilot:r5-word-translation-boundary" ] }, { "id": "writing_tools", "question": "Are dedicated rewrite and proofreading tools available?", "support": "partial", "answer": "The direct support guide documents drafting from prompts and Word paragraph rewriting; work-data-grounded prompts require the commercial Copilot subscription.", "evidenceIds": [ "microsoft-copilot:ms-writing-r2" ] } ], "limitations": [ "Copilot’s prompted translation does not establish preserved page/table layout or a managed corporate glossary.", "Word Translator is a separate base-app command; SharePoint/OneDrive glossary translation is separately metered document processing requiring Azure billing and permissions.", "No shared translation/glossary/Swiss-language fixture or complete dedicated-engine specification was verified." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "microsoft-copilot:ms-writing-r2", "microsoft-copilot:microsoft-copilot:r5-chat-translation", "microsoft-copilot:microsoft-copilot:r5-word-translation-boundary", "microsoft-copilot:microsoft-copilot:r5-sharepoint-translation", "microsoft-copilot:microsoft-copilot:r5-sharepoint-glossary", "microsoft-copilot:microsoft-copilot:r5-sharepoint-metering" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Basic text translation and rewriting are advertised; de-CH/formality can be requested in assistant instructions.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "document_translation", "question": "Can whole documents be translated with formatting kept?", "support": "unknown", "answer": "Can whole documents be translated with formatting kept? Unknown. Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established.", "evidenceIds": [] }, { "id": "translation_engine", "question": "Which engine translates?", "support": "partial", "answer": "Product describes AI text translation and rewriting using its LLM chatbot; no separate translation service is named.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "glossaries", "question": "Are company glossaries supported?", "support": "unknown", "answer": "Are company glossaries supported? Unknown. Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established.", "evidenceIds": [] }, { "id": "formality_and_variants", "question": "Can formality and regional variants (de-CH) be set?", "support": "partial", "answer": "Guide shows assistant instructions for Swiss spelling, ss instead of ß and informal/formal address. This is prompt guidance, not an enforced locale control.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:guide" ] }, { "id": "writing_tools", "question": "Are dedicated rewrite and proofreading tools available?", "support": "supported", "answer": "Translate, rewrite, summarise and create text are advertised across the basic service.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] } ], "limitations": [ "Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:guide" ] } ] }, { "id": "WORK-04", "title": "Image generation and editing", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record available image models, editing (inpainting, reference images), admin control and per-image cost visibility, and licence or usage terms for generated images.", "questions": [ { "id": "image_generation", "question": "Can users generate images, with which models?" }, { "id": "image_editing", "question": "Can users edit uploaded images?" }, { "id": "admin_control", "question": "Can admins restrict image generation?" }, { "id": "usage_terms", "question": "What usage rights apply to output?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:WORK-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Image generation and an administrator restriction are documented. General output ownership terms apply; editing and image-model-specific rights remain incomplete.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "image_generation", "question": "Can users generate images, with which models?", "support": "partial", "answer": "Create/image generation appears in Chat and paid offerings; the current image-model mapping was not established.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "id": "image_editing", "question": "Can users edit uploaded images?", "support": "unknown", "answer": "Can users edit uploaded images? Unverified after checking Copilot commercial comparison and release notes; current editing, model-specific cost, image policy and output licence terms not fully retrieved.", "evidenceIds": [] }, { "id": "admin_control", "question": "Can admins restrict image generation?", "support": "supported", "answer": "An authorized administrator can allow or prevent supported image generation under Copilot Settings. Availability depends on the tenant licence, enabled features and rollout; group-level behavior was not tested.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r4-image-admin" ] }, { "id": "usage_terms", "question": "What usage rights apply to output?", "support": "partial", "answer": "The commercial Generative AI Product Terms treat output as Customer Data and state Microsoft does not own it. A complete image-model-specific rights or third-party restriction matrix was not verified.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r4-online-service-terms" ] } ], "limitations": [ "Image editing remains unverified.", "Administrator image-generation controls are documented; full image-model-specific output rights remain unverified." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "microsoft-copilot:ms-price-us", "microsoft-copilot:microsoft-copilot:r4-image-admin", "microsoft-copilot:microsoft-copilot:r4-online-service-terms" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-04", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "WORK-05", "title": "Voice and meetings", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record dictation, read-aloud, live voice conversation, meeting transcription and summarisation, supported languages including Swiss German speech, and where audio is processed.", "questions": [ { "id": "dictation", "question": "Can users dictate prompts?" }, { "id": "read_aloud", "question": "Can answers be read aloud?" }, { "id": "voice_conversation", "question": "Is a live voice mode available?" }, { "id": "meeting_summaries", "question": "Are meetings transcribed and summarised?" }, { "id": "swiss_german_speech", "question": "Is Swiss German speech recognised?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:WORK-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Work-account dictation, read-aloud and live voice are documented with availability limits.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "dictation", "question": "Can users dictate prompts?", "support": "supported", "answer": "Work/school dictation sends speech to Microsoft for transcription without retaining dictation audio.", "evidenceIds": [ "microsoft-copilot:ms-voice" ] }, { "id": "read_aloud", "question": "Can answers be read aloud?", "support": "supported", "answer": "Read-aloud uses client-side text-to-speech.", "evidenceIds": [ "microsoft-copilot:ms-voice" ] }, { "id": "voice_conversation", "question": "Is a live voice mode available?", "support": "partial", "answer": "Live voice is documented for work/school accounts, subject to subscription and region; feedback audio is removed after 48 hours.", "evidenceIds": [ "microsoft-copilot:ms-voice" ] }, { "id": "meeting_summaries", "question": "Are meetings transcribed and summarised?", "support": "unknown", "answer": "Are meetings transcribed and summarised? Unverified after checking Copilot Voice and work-language pages; meeting transcription prerequisites and Swiss German dialect recognition not tested or established.", "evidenceIds": [] }, { "id": "swiss_german_speech", "question": "Is Swiss German speech recognised?", "support": "unknown", "answer": "Is Swiss German speech recognised? Unverified after checking Copilot Voice and work-language pages; meeting transcription prerequisites and Swiss German dialect recognition not tested or established.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: meeting_summaries, swiss_german_speech.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-voice" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The factsheet includes voice input and audio transcription in all paid editions.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "dictation", "question": "Can users dictate prompts?", "support": "supported", "answer": "Voice input is included across Essential, Professional, Premium and Custom.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "read_aloud", "question": "Can answers be read aloud?", "support": "unknown", "answer": "Can answers be read aloud? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested.", "evidenceIds": [] }, { "id": "voice_conversation", "question": "Is a live voice mode available?", "support": "unknown", "answer": "Is a live voice mode available? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested.", "evidenceIds": [] }, { "id": "meeting_summaries", "question": "Are meetings transcribed and summarised?", "support": "partial", "answer": "Audio files and transcription are listed; product use cases mention meeting summaries. A live meeting bot, recording method and summary workflow are not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "swiss_german_speech", "question": "Is Swiss German speech recognised?", "support": "unknown", "answer": "Is Swiss German speech recognised? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested.", "evidenceIds": [] } ], "limitations": [ "Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet", "swisscom-assistant:swisscom-assistant:offer" ] } ] }, { "id": "WORK-06", "title": "Data analysis and document output", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record code execution for data analysis, charts, and generation of downloadable Word, Excel, PowerPoint and PDF files. Analyse the fixture Excel and request a PowerPoint summary. Record where code runs and whether files are editable.", "questions": [ { "id": "data_analysis", "question": "Can it analyse spreadsheets with executed code?" }, { "id": "charts", "question": "Can it produce charts?" }, { "id": "office_file_output", "question": "Can it create Word, Excel or PowerPoint files?" }, { "id": "canvas_editing", "question": "Is there a document or canvas editor for iterating on output?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:WORK-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Python execution and downloadable Office files are documented.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-paid", "m365-apps" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Paid Microsoft Copilot with code interpreter/eligible Agent Builder agents; generated Word/Excel/PowerPoint files as documented for Chat", "addOns": [ "Eligible Microsoft 365 base subscription", "Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages", "Source-service credentials/subscriptions and Purview entitlements where required" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" } ] }, "questions": [ { "id": "data_analysis", "question": "Can it analyse spreadsheets with executed code?", "support": "supported", "answer": "In the paid Copilot/eligible agent code-interpreter path, LLM-generated Python runs in isolated Azure VMs with no network traffic.", "evidenceIds": [ "microsoft-copilot:ms-code-r2" ] }, { "id": "charts", "question": "Can it produce charts?", "support": "supported", "answer": "The same paid code-interpreter path can generate data visualizations.", "evidenceIds": [ "microsoft-copilot:ms-code-r2" ] }, { "id": "office_file_output", "question": "Can it create Word, Excel or PowerPoint files?", "support": "supported", "answer": "Chat's Word/Excel/PowerPoint agents generate files: Word/Excel download; PowerPoint uses OneDrive when available, otherwise download.", "evidenceIds": [ "microsoft-copilot:ms-chat-privacy-r2" ] }, { "id": "canvas_editing", "question": "Is there a document or canvas editor for iterating on output?", "support": "unknown", "answer": "Notebook instruction editing does not establish an editor for generated output. Output-canvas behavior remains unverified after checking code-interpreter, file-generation and notebook instruction documentation.", "evidenceIds": [] } ], "limitations": [ "No analysis entitlement is inferred for every included-Chat client. Scope uses the paid Copilot code path explicitly named by the security architecture.", "No spreadsheet/formula or editable-PowerPoint fixture was run. Notebook instruction sharing is not counted as an output canvas." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-code-r2", "microsoft-copilot:ms-chat-privacy-r2" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-06", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "WORK-07", "title": "Sharing and team spaces", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record chat sharing (link, user, group), shared projects or team spaces, channels or group chat with AI, and commenting. Test sharing a chat with a colleague in another group and record what the recipient sees, including knowledge they lack access to.", "questions": [ { "id": "share_chats", "question": "Can chats be shared inside the organisation?" }, { "id": "team_spaces", "question": "Are shared projects or workspaces available?" }, { "id": "group_chat", "question": "Can several people chat together with the AI?" }, { "id": "share_permission_boundary", "question": "Does sharing respect the recipient's access to sources?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:WORK-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Shared notebooks and agents are documented; chat-sharing boundaries remain untested.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "share_chats", "question": "Can chats be shared inside the organisation?", "support": "unknown", "answer": "Can chats be shared inside the organisation? Unverified after checking notebook sharing and Agent Builder limitations; no cross-group chat-sharing or group-chat test.", "evidenceIds": [] }, { "id": "team_spaces", "question": "Are shared projects or workspaces available?", "support": "supported", "answer": "Users can collaborate on shared notebooks and share agents.", "evidenceIds": [ "microsoft-copilot:ms-notebook-instructions", "microsoft-copilot:ms-agents" ] }, { "id": "group_chat", "question": "Can several people chat together with the AI?", "support": "unknown", "answer": "Can several people chat together with the AI? Unverified after checking notebook sharing and Agent Builder limitations; no cross-group chat-sharing or group-chat test.", "evidenceIds": [] }, { "id": "share_permission_boundary", "question": "Does sharing respect the recipient's access to sources?", "support": "unknown", "answer": "Does sharing respect the recipient's access to sources? Unverified after checking notebook sharing and Agent Builder limitations; no cross-group chat-sharing or group-chat test.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: share_chats, group_chat, share_permission_boundary." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-notebook-instructions", "microsoft-copilot:ms-agents" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-07", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "WORK-08", "title": "Interface languages and accessibility", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record UI languages, focusing on German, French, Italian and English, with translation quality observed (complete, partial, machine-translated). Record response language handling and WCAG conformance statements.", "questions": [ { "id": "ui_languages", "question": "Which UI languages are offered?" }, { "id": "dach_language_quality", "question": "Are German, French and Italian UIs complete and natural?" }, { "id": "accessibility_statement", "question": "Is there a WCAG conformance statement?" }, { "id": "admin_ui_languages", "question": "Is the admin interface available in German?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:WORK-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Microsoft lists the target European languages; naturalness and conformance remain unchecked.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "ui_languages", "question": "Which UI languages are offered?", "support": "supported", "answer": "Microsoft lists English, German, French and Italian among supported work languages and states localization.", "evidenceIds": [ "microsoft-copilot:ms-language" ] }, { "id": "dach_language_quality", "question": "Are German, French and Italian UIs complete and natural?", "support": "unknown", "answer": "Are German, French and Italian UIs complete and natural? Unverified after checking supported-language page; no localized UI inspection, admin-language pass or product-specific WCAG report.", "evidenceIds": [] }, { "id": "accessibility_statement", "question": "Is there a WCAG conformance statement?", "support": "unknown", "answer": "Is there a WCAG conformance statement? Unverified after checking supported-language page; no localized UI inspection, admin-language pass or product-specific WCAG report.", "evidenceIds": [] }, { "id": "admin_ui_languages", "question": "Is the admin interface available in German?", "support": "unknown", "answer": "Is the admin interface available in German? Unverified after checking supported-language page; no localized UI inspection, admin-language pass or product-specific WCAG report.", "evidenceIds": [] } ], "limitations": [ "Localization availability is documented; linguistic quality was not observed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-language" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:WORK-08", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-01", "title": "Single sign-on and authentication", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record SAML, OIDC, Microsoft Entra ID, Google, LDAP, MFA enforcement, conditional-access compatibility, domain verification and plan restrictions. Test one SSO login on a trial where possible.", "questions": [ { "id": "sso_protocols", "question": "Which SSO protocols and identity providers work?" }, { "id": "sso_plan", "question": "Which plan includes SSO?" }, { "id": "mfa", "question": "Can MFA be enforced?" }, { "id": "conditional_access", "question": "Do Entra conditional-access policies apply?" }, { "id": "domain_capture", "question": "Can the company claim its email domain?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:ADM-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Microsoft 365 identity, MFA and conditional-access setup are documented.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "sso_protocols", "question": "Which SSO protocols and identity providers work?", "support": "partial", "answer": "Copilot uses Microsoft 365/Entra work accounts; exact application protocol and direct LDAP alternatives were not verified.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "id": "sso_plan", "question": "Which plan includes SSO?", "support": "supported", "answer": "Chat requires an eligible M365 account; paid access adds a Copilot licence.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "id": "mfa", "question": "Can MFA be enforced?", "support": "supported", "answer": "Deployment guidance documents enforcing MFA through Entra policies.", "evidenceIds": [ "microsoft-copilot:ms-setup" ] }, { "id": "conditional_access", "question": "Do Entra conditional-access policies apply?", "support": "partial", "answer": "Setup guidance documents conditional access, including SharePoint tenant-level policies.", "evidenceIds": [ "microsoft-copilot:ms-setup" ] }, { "id": "domain_capture", "question": "Can the company claim its email domain?", "support": "unknown", "answer": "Can the company claim its email domain? Unverified after checking Copilot licence and deployment guidance; no trial SSO login or domain-claim test.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: domain_capture.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-price-us", "microsoft-copilot:ms-setup" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Swisscom Login is required; enterprise SSO is a paid Custom option.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "sso_protocols", "question": "Which SSO protocols and identity providers work?", "support": "partial", "answer": "Basic access requires a valid Swisscom Login. Custom SSO is listed but SAML/OIDC/IdP support is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet", "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "sso_plan", "question": "Which plan includes SSO?", "support": "supported", "answer": "Factsheet explicitly marks SSO unavailable on standard paid editions and chargeable in Custom.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "mfa", "question": "Can MFA be enforced?", "support": "unknown", "answer": "Can MFA be enforced? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented.", "evidenceIds": [] }, { "id": "conditional_access", "question": "Do Entra conditional-access policies apply?", "support": "unknown", "answer": "Do Entra conditional-access policies apply? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented.", "evidenceIds": [] }, { "id": "domain_capture", "question": "Can the company claim its email domain?", "support": "unknown", "answer": "Can the company claim its email domain? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented.", "evidenceIds": [] } ], "limitations": [ "MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet", "swisscom-assistant:swisscom-assistant:trial-terms" ] } ] }, { "id": "ADM-02", "title": "User provisioning and lifecycle", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record SCIM, just-in-time provisioning, group sync from the identity provider, deprovisioning effects (chats, assistants, knowledge ownership transfer) and licence assignment. Deprovision a test user and record what happens to their content.", "questions": [ { "id": "scim", "question": "Is SCIM provisioning supported?" }, { "id": "group_sync", "question": "Are identity-provider groups synced?" }, { "id": "jit_provisioning", "question": "Are users created at first login?" }, { "id": "deprovisioning", "question": "What happens to a removed user's data and shared assets?" }, { "id": "seat_assignment", "question": "Can admins assign and reclaim seats?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:ADM-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Seat assignment is tenant-managed; provisioning and content-transfer details remain open.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "scim", "question": "Is SCIM provisioning supported?", "support": "unknown", "answer": "Is SCIM provisioning supported? Unverified after checking Microsoft Copilot setup; SCIM/JIT, group provisioning and leaver asset transfer were not separately documented or tested.", "evidenceIds": [] }, { "id": "group_sync", "question": "Are identity-provider groups synced?", "support": "unknown", "answer": "Are identity-provider groups synced? Unverified after checking Microsoft Copilot setup; SCIM/JIT, group provisioning and leaver asset transfer were not separately documented or tested.", "evidenceIds": [] }, { "id": "jit_provisioning", "question": "Are users created at first login?", "support": "unknown", "answer": "Are users created at first login? Unverified after checking Microsoft Copilot setup; SCIM/JIT, group provisioning and leaver asset transfer were not separately documented or tested.", "evidenceIds": [] }, { "id": "deprovisioning", "question": "What happens to a removed user's data and shared assets?", "support": "unknown", "answer": "What happens to a removed user's data and shared assets? Unverified after checking Microsoft Copilot setup; SCIM/JIT, group provisioning and leaver asset transfer were not separately documented or tested.", "evidenceIds": [] }, { "id": "seat_assignment", "question": "Can admins assign and reclaim seats?", "support": "supported", "answer": "M365 administrators assign purchased Copilot licences to users.", "evidenceIds": [ "microsoft-copilot:ms-setup" ] } ], "limitations": [ "Unverified parts: scim, group_sync, jit_provisioning, deprovisioning." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-setup" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-02", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-03", "title": "Roles, groups and feature permissions", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record admin roles, delegated admins, groups, per-feature permissions (web search, image generation, connectors, file upload, agents), separation of subsidiaries or departments, and enforcement. Test one disabled feature for one group.", "questions": [ { "id": "admin_roles", "question": "Which admin roles exist, and can admin rights be delegated?" }, { "id": "groups", "question": "Can permissions be set per group?" }, { "id": "feature_toggles", "question": "Which features can be switched on or off per group?" }, { "id": "multi_entity", "question": "Can subsidiaries or departments be separated within one contract?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:ADM-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Administrative roles and selected group-targeted controls are documented.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "admin_roles", "question": "Which admin roles exist, and can admin rights be delegated?", "support": "supported", "answer": "M365, SharePoint, Purview and billing functions use distinct administrator roles.", "evidenceIds": [ "microsoft-copilot:ms-setup", "microsoft-copilot:ms-cost-setup" ] }, { "id": "groups", "question": "Can permissions be set per group?", "support": "supported", "answer": "Web-search and Anthropic settings can target groups.", "evidenceIds": [ "microsoft-copilot:ms-manage", "microsoft-copilot:ms-anthropic" ] }, { "id": "feature_toggles", "question": "Which features can be switched on or off per group?", "support": "partial", "answer": "Admins control web search and Agent Builder; Anthropic access has separate user/group controls.", "evidenceIds": [ "microsoft-copilot:ms-manage", "microsoft-copilot:ms-builder", "microsoft-copilot:ms-anthropic" ] }, { "id": "multi_entity", "question": "Can subsidiaries or departments be separated within one contract?", "support": "unknown", "answer": "Can subsidiaries or departments be separated within one contract? Unverified after checking Copilot admin controls; complete feature-by-group and subsidiary isolation behavior not tested.", "evidenceIds": [] } ], "limitations": [ "No disabled-feature test with two groups was performed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-setup", "microsoft-copilot:ms-cost-setup", "microsoft-copilot:ms-manage", "microsoft-copilot:ms-anthropic", "microsoft-copilot:ms-builder" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-03", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-04", "title": "Usage and adoption analytics", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record dashboards for active users, usage by feature, model, group and assistant, export, and privacy controls (aggregation, pseudonymisation, works-council-friendly settings). Distinguish aggregate adoption metrics from per-person monitoring.", "questions": [ { "id": "adoption_dashboard", "question": "Is there an adoption dashboard?" }, { "id": "breakdowns", "question": "Can usage be broken down by group, model, feature and assistant?" }, { "id": "export", "question": "Can usage data be exported?" }, { "id": "privacy_modes", "question": "Can per-person reporting be limited or pseudonymised?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:ADM-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Chat and paid usage reports are separate and have privacy controls.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "adoption_dashboard", "question": "Is there an adoption dashboard?", "support": "supported", "answer": "Microsoft publishes distinct paid Copilot and unlicensed Chat usage dashboards.", "evidenceIds": [ "microsoft-copilot:ms-usage", "microsoft-copilot:ms-chat-usage" ] }, { "id": "breakdowns", "question": "Can usage be broken down by group, model, feature and assistant?", "support": "partial", "answer": "Reports include application entry points and user activity; complete model/group/assistant breakdowns were not verified.", "evidenceIds": [ "microsoft-copilot:ms-usage", "microsoft-copilot:ms-chat-usage" ] }, { "id": "export", "question": "Can usage data be exported?", "support": "supported", "answer": "The Chat report exports all reported user usage as CSV.", "evidenceIds": [ "microsoft-copilot:ms-chat-usage" ] }, { "id": "privacy_modes", "question": "Can per-person reporting be limited or pseudonymised?", "support": "supported", "answer": "Identifying user, group and site fields are hidden by default; administrators can change report settings.", "evidenceIds": [ "microsoft-copilot:ms-usage" ] } ], "limitations": [ "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-usage", "microsoft-copilot:ms-chat-usage" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-04", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-05", "title": "Spend controls and cost allocation", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record cost visibility per user, group and cost centre, budgets and their behaviour (alert, block, downgrade model), pooled credits, and chargeback exports. Test a small budget on a trial where possible. Distinguish billed amounts, estimates and unavailable amounts.", "questions": [ { "id": "cost_visibility", "question": "Can admins see cost or consumption per user and group?" }, { "id": "budgets", "question": "Can budgets be set per user or group?" }, { "id": "budget_enforcement", "question": "Does reaching a budget alert, block or downgrade?" }, { "id": "chargeback", "question": "Can costs be exported per cost centre?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:ADM-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Metered-service cost management supports limits; exact stop semantics need verification.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "cost_visibility", "question": "Can admins see cost or consumption per user and group?", "support": "partial", "answer": "The cost dashboard shows credit consumption and billing configuration; complete cost-centre mapping was not verified.", "evidenceIds": [ "microsoft-copilot:ms-cost-setup" ] }, { "id": "budgets", "question": "Can budgets be set per user or group?", "support": "supported", "answer": "Policies support monthly spending limits and optional per-user limits.", "evidenceIds": [ "microsoft-copilot:ms-cost-setup" ] }, { "id": "budget_enforcement", "question": "Does reaching a budget alert, block or downgrade?", "support": "partial", "answer": "The setup describes limits on monthly credit spend, but overshoot, timing and enforcement were not tested.", "evidenceIds": [ "microsoft-copilot:ms-cost-setup" ] }, { "id": "chargeback", "question": "Can costs be exported per cost centre?", "support": "unknown", "answer": "Can costs be exported per cost centre? Unverified after checking Copilot Credits cost management and rate documentation; chargeback exports and enforced-stop timing not established.", "evidenceIds": [] } ], "limitations": [ "Prepaid-credit exhaustion alone can continue into PAYG; it is not itself a hard budget." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-cost-setup" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-05", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-06", "title": "Audit logs and compliance export", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record which events are logged (logins, admin changes, prompts, responses, file access, connector queries), retention, export or SIEM streaming, and eDiscovery/legal hold. Use the word audit only with a defined retention and integrity model.", "questions": [ { "id": "admin_events", "question": "Are admin and security events logged?" }, { "id": "content_logging", "question": "Can prompts and answers be retained for compliance, and is it configurable?" }, { "id": "siem_export", "question": "Can logs stream to a SIEM or be exported?" }, { "id": "ediscovery", "question": "Are eDiscovery and legal hold supported?" }, { "id": "log_retention", "question": "How long are logs kept?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:ADM-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Purview provides interaction records and compliance retention, with licence-dependent policies.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "admin_events", "question": "Are admin and security events logged?", "support": "supported", "answer": "With auditing enabled, Purview logs Copilot admin changes and user resource/agent metadata.", "evidenceIds": [ "microsoft-copilot:ms-audit" ] }, { "id": "content_logging", "question": "Can prompts and answers be retained for compliance, and is it configurable?", "support": "supported", "answer": "Prompts/responses are retained in Exchange-backed compliance copies; administrators can apply retention.", "evidenceIds": [ "microsoft-copilot:ms-retention" ] }, { "id": "siem_export", "question": "Can logs stream to a SIEM or be exported?", "support": "supported", "answer": "Purview supports export of Copilot audit events. Microsoft documents EXO CSV export and Office 365 Management Activity API streaming of CopilotInteraction events to a SIEM; this does not imply full prompt/response content in audit metadata.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r4-audit-export", "microsoft-copilot:microsoft-copilot:r4-audit-api" ] }, { "id": "ediscovery", "question": "Are eDiscovery and legal hold supported?", "support": "supported", "answer": "Hidden interaction copies are searchable through eDiscovery and remain subject to holds.", "evidenceIds": [ "microsoft-copilot:ms-retention" ] }, { "id": "log_retention", "question": "How long are logs kept?", "support": "partial", "answer": "Audit Standard and Premium have distinct retention entitlements; a product-specific integrity and exact retention configuration was not verified.", "evidenceIds": [ "microsoft-copilot:ms-audit-standard" ] } ], "limitations": [ "Compliance copies differ from the visible chat history. No export or hold test was run." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "microsoft-copilot:ms-audit", "microsoft-copilot:ms-retention", "microsoft-copilot:ms-audit-standard", "microsoft-copilot:microsoft-copilot:r4-audit-export", "microsoft-copilot:microsoft-copilot:r4-audit-api" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-06", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-07", "title": "Data loss prevention and personal data", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record detection and handling of personal and confidential data before it reaches a model: redaction, masking, blocking, warning. Record integration with Purview, Netskope or similar, and whether filtering runs locally or at a third party. Send a fixture prompt with a Swiss AHV number and IBAN and record the outcome.", "questions": [ { "id": "pii_detection", "question": "Is personal data detected in prompts and files?" }, { "id": "pii_action", "question": "Is it redacted, masked, blocked or only warned?" }, { "id": "custom_patterns", "question": "Can admins add custom patterns or terms?" }, { "id": "dlp_integration", "question": "Does it integrate with an existing DLP product?" }, { "id": "filter_location", "question": "Where does filtering run?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:ADM-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Purview can block sensitive prompts when configured; its default policy simulates.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "pii_detection", "question": "Is personal data detected in prompts and files?", "support": "supported", "answer": "Purview DLP can match selected sensitive information types in prompts.", "evidenceIds": [ "microsoft-copilot:ms-dlp" ] }, { "id": "pii_action", "question": "Is it redacted, masked, blocked or only warned?", "support": "supported", "answer": "Configured policies prevent prompt processing; the default policy is simulation/alert mode.", "evidenceIds": [ "microsoft-copilot:ms-dlp", "microsoft-copilot:ms-dlp-default" ] }, { "id": "custom_patterns", "question": "Can admins add custom patterns or terms?", "support": "supported", "answer": "The Copilot DLP location supports custom sensitive-information types for prompt blocking. This control is in preview and subject to tenant rollout and licensing; the location does not scan files uploaded directly in prompts. No AHV/IBAN fixture was run.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r4-custom-dlp-types" ] }, { "id": "dlp_integration", "question": "Does it integrate with an existing DLP product?", "support": "partial", "answer": "Microsoft Purview is the documented integration; base subscription entitlements determine available controls.", "evidenceIds": [ "microsoft-copilot:ms-dlp", "microsoft-copilot:ms-setup" ] }, { "id": "filter_location", "question": "Where does filtering run?", "support": "unknown", "answer": "Where does filtering run? Unverified after checking Purview DLP documentation; custom AHV/IBAN patterns, filtering geography and fixture behavior unverified.", "evidenceIds": [] } ], "limitations": [ "No Swiss AHV or IBAN test was performed." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "microsoft-copilot:ms-dlp", "microsoft-copilot:ms-dlp-default", "microsoft-copilot:ms-setup", "microsoft-copilot:microsoft-copilot:r4-custom-dlp-types" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-07", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-08", "title": "AI policy and guardrails", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record organisation-wide system instructions, acceptable-use notices and acknowledgement, content filters, topic restrictions, AI-output labelling, and admin visibility of policy violations. Separate enforced policy from instructions the model is expected to follow.", "questions": [ { "id": "org_instructions", "question": "Can admins set organisation-wide instructions?" }, { "id": "usage_notice", "question": "Can users be required to accept a usage policy?" }, { "id": "content_filters", "question": "Are content filters configurable?" }, { "id": "violation_reporting", "question": "Are policy hits visible to admins?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:ADM-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Microsoft documents safety controls and policy metadata; organization-wide instruction enforcement remains unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "org_instructions", "question": "Can admins set organisation-wide instructions?", "support": "unknown", "answer": "Can admins set organisation-wide instructions? Unverified after checking Copilot privacy and audit schemas; organization-wide instructions and mandatory AUP acknowledgement not established.", "evidenceIds": [] }, { "id": "usage_notice", "question": "Can users be required to accept a usage policy?", "support": "unknown", "answer": "Can users be required to accept a usage policy? Unverified after checking Copilot privacy and audit schemas; organization-wide instructions and mandatory AUP acknowledgement not established.", "evidenceIds": [] }, { "id": "content_filters", "question": "Are content filters configurable?", "support": "partial", "answer": "Copilot documents harmful-content and prompt-injection protections; customer configurability was not established.", "evidenceIds": [ "microsoft-copilot:ms-privacy" ] }, { "id": "violation_reporting", "question": "Are policy hits visible to admins?", "support": "partial", "answer": "Audit resource metadata can include policy restrictions and prompt-injection detection; complete violation coverage was not established.", "evidenceIds": [ "microsoft-copilot:ms-audit" ] } ], "limitations": [ "Unverified parts: org_instructions, usage_notice.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-privacy", "microsoft-copilot:ms-audit" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:ADM-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Custom guardrails are marketed; trial users accept vendor usage terms at login.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "org_instructions", "question": "Can admins set organisation-wide instructions?", "support": "unknown", "answer": "Can admins set organisation-wide instructions? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability.", "evidenceIds": [] }, { "id": "usage_notice", "question": "Can users be required to accept a usage policy?", "support": "partial", "answer": "Free Trial B.3 states user usage terms are displayed at login and accepted by use. A customer-authored policy/explicit acknowledgement control is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "content_filters", "question": "Are content filters configurable?", "support": "unknown", "answer": "Are content filters configurable? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability.", "evidenceIds": [] }, { "id": "violation_reporting", "question": "Are policy hits visible to admins?", "support": "unknown", "answer": "Are policy hits visible to admins? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability.", "evidenceIds": [] } ], "limitations": [ "Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] } ] }, { "id": "DATA-01", "title": "Hosting location and data residency", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record country or region separately for chat storage, files and indexes, model inference, backups, logs and telemetry, and support access. Name the cloud provider. Record whether residency is default, a paid option or plan-dependent. \"EU data boundary\" programmes are recorded with their documented exceptions.", "questions": [ { "id": "storage_region", "question": "Where are chats, files and indexes stored?" }, { "id": "inference_region", "question": "Where do model calls run, per provider?" }, { "id": "backups_logs_region", "question": "Where are backups, logs and telemetry?" }, { "id": "support_access_region", "question": "From where can vendor staff access data?" }, { "id": "swiss_hosting", "question": "Is Swiss hosting available?" }, { "id": "residency_plan", "question": "Which plan or option provides residency?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:DATA-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "EU/EFTA commitments have separate model, web-search and operational exceptions.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "storage_region", "question": "Where are chats, files and indexes stored?", "support": "partial", "answer": "Microsoft 365 tenant commitments govern interaction storage and OneDrive files; EUDB covers qualifying EU/EFTA configurations, not a universal Swiss-only deployment.", "evidenceIds": [ "microsoft-copilot:ms-chat-privacy", "microsoft-copilot:ms-eudb" ] }, { "id": "inference_region", "question": "Where do model calls run, per provider?", "support": "partial", "answer": "EU traffic has EUDB safeguards; optional Anthropic is excluded from EUDB and in-country processing commitments.", "evidenceIds": [ "microsoft-copilot:ms-privacy", "microsoft-copilot:ms-anthropic" ] }, { "id": "backups_logs_region", "question": "Where are backups, logs and telemetry?", "support": "partial", "answer": "EUDB includes pseudonymized personal system logs subject to limited-transfer exceptions; a separate backup/telemetry country map was not retrieved.", "evidenceIds": [ "microsoft-copilot:ms-eudb" ] }, { "id": "support_access_region", "question": "From where can vendor staff access data?", "support": "partial", "answer": "EUDB professional-services data is committed at rest; operational transfers remain possible. This does not prove EU-only staff access.", "evidenceIds": [ "microsoft-copilot:ms-eudb" ] }, { "id": "swiss_hosting", "question": "Is Swiss hosting available?", "support": "unknown", "answer": "Is Swiss hosting available? Unverified after checking Copilot privacy, EUDB and residency documentation; no comprehensive Swiss storage/inference/support matrix.", "evidenceIds": [] }, { "id": "residency_plan", "question": "Which plan or option provides residency?", "support": "partial", "answer": "Chat and paid Copilot use M365 commitments; model and service-specific exceptions must be applied separately.", "evidenceIds": [ "microsoft-copilot:ms-edp", "microsoft-copilot:ms-anthropic" ] } ], "limitations": [ "Bing web queries are outside EUDB. Anthropic opt-in changes the model-processing scope. No sovereign-cloud claims are made." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-chat-privacy", "microsoft-copilot:ms-eudb", "microsoft-copilot:ms-privacy", "microsoft-copilot:ms-anthropic", "microsoft-copilot:ms-edp" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Swisscom describes Swiss storage and inference; trial Web Fetch may send URLs to an EU third party.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "storage_region", "question": "Where are chats, files and indexes stored?", "support": "partial", "answer": "Trial terms C.8 locate Swiss AI Platform and related login/chat/usage databases at Swisscom data centres in Switzerland. Paid offer also claims all customer data stored in Switzerland; file/index topology is unspecified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "inference_region", "question": "Where do model calls run, per provider?", "support": "supported", "answer": "Swiss AI Platform processing is exclusively in Swisscom Swiss data centres under trial C.8; current paid offer claims Swiss storage and processing. These are hosted open models, not calls to their originating providers.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "backups_logs_region", "question": "Where are backups, logs and telemetry?", "support": "unknown", "answer": "Where are backups, logs and telemetry? Unknown. Backups, logs/telemetry breakdown, index placement, full staff-access geography and paid/Custom Web Fetch exception terms are not established. Blanket Swiss-only wording needs the trial Web Fetch qualification.", "evidenceIds": [] }, { "id": "support_access_region", "question": "From where can vendor staff access data?", "support": "partial", "answer": "Factsheet advertises support directly from Switzerland. This does not establish every staff access location or privileged-support boundary.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "swiss_hosting", "question": "Is Swiss hosting available?", "support": "supported", "answer": "Swisscom Cloud in Switzerland is the stated hosting for this Assistant.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "residency_plan", "question": "Which plan or option provides residency?", "support": "partial", "answer": "Swiss hosting is advertised for all editions. Free Trial C.8 explicitly permits Web Fetch to transmit referenced URLs to an unnamed external EU provider. Custom search data flows were not documented.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:trial-terms" ] } ], "limitations": [ "Backups, logs/telemetry breakdown, index placement, full staff-access geography and paid/Custom Web Fetch exception terms are not established. Blanket Swiss-only wording needs the trial Web Fetch qualification." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:factsheet" ] } ] }, { "id": "DATA-02", "title": "Deployment options", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record multi-tenant SaaS, dedicated single-tenant instance, deployment in the customer's cloud account, on-premise and air-gapped as separate options with plan and availability. Record which features are missing in each mode, who operates it, and the documented seat or contract threshold for each mode, which can differ from the enterprise plan threshold (e.g. dedicated SaaS from 2,000 seats, own cloud from 5,000). A local-network connector or gateway that reaches on-prem data from a vendor-hosted platform is KNOW-03, not on-premise deployment.", "questions": [ { "id": "multi_tenant_saas", "question": "Is a shared SaaS offered?" }, { "id": "dedicated_instance", "question": "Is a dedicated single-tenant instance offered, from what size?" }, { "id": "customer_cloud", "question": "Can it run in the customer's own cloud account, from what size?" }, { "id": "on_premise", "question": "Can the whole platform run on customer infrastructure, from what size?" }, { "id": "air_gapped", "question": "Can it run without internet access?" }, { "id": "mode_feature_gaps", "question": "Which features are missing outside SaaS?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:DATA-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The researched offering is Microsoft-operated tenant SaaS; other deployment contracts remain unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "multi_tenant_saas", "question": "Is a shared SaaS offered?", "support": "supported", "answer": "Enterprise protection documents isolated customer tenants in Microsoft 365.", "evidenceIds": [ "microsoft-copilot:ms-edp" ] }, { "id": "dedicated_instance", "question": "Is a dedicated single-tenant instance offered, from what size?", "support": "unknown", "answer": "Is a dedicated single-tenant instance offered, from what size? Unverified after checking Microsoft Copilot commercial plans and architecture; dedicated-instance, customer-cloud, full on-premises and air-gapped offerings and thresholds not established.", "evidenceIds": [] }, { "id": "customer_cloud", "question": "Can it run in the customer's own cloud account, from what size?", "support": "unknown", "answer": "Can it run in the customer's own cloud account, from what size? Unverified after checking Microsoft Copilot commercial plans and architecture; dedicated-instance, customer-cloud, full on-premises and air-gapped offerings and thresholds not established.", "evidenceIds": [] }, { "id": "on_premise", "question": "Can the whole platform run on customer infrastructure, from what size?", "support": "unknown", "answer": "Can the whole platform run on customer infrastructure, from what size? Unverified after checking Microsoft Copilot commercial plans and architecture; dedicated-instance, customer-cloud, full on-premises and air-gapped offerings and thresholds not established.", "evidenceIds": [] }, { "id": "air_gapped", "question": "Can it run without internet access?", "support": "unknown", "answer": "Can it run without internet access? Unverified after checking Microsoft Copilot commercial plans and architecture; dedicated-instance, customer-cloud, full on-premises and air-gapped offerings and thresholds not established.", "evidenceIds": [] }, { "id": "mode_feature_gaps", "question": "Which features are missing outside SaaS?", "support": "unknown", "answer": "Which features are missing outside SaaS? Unverified after checking Microsoft Copilot commercial plans and architecture; dedicated-instance, customer-cloud, full on-premises and air-gapped offerings and thresholds not established.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: dedicated_instance, customer_cloud, on_premise, air_gapped, mode_feature_gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-edp" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-02", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "DATA-03", "title": "Training use and provider retention", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record whether customer content trains vendor or provider models, by plan and default; zero-data-retention arrangements with model providers; abuse-monitoring retention and human review; and the model provider's terms that apply. A \"no training\" claim on a marketing page is `vendor-claimed` until the contract or DPA says so.", "questions": [ { "id": "vendor_training", "question": "Does the vendor train on customer content?" }, { "id": "provider_training", "question": "Do model providers train on it under this product's contracts?" }, { "id": "provider_retention", "question": "How long do model providers keep prompts, including for abuse monitoring?" }, { "id": "zero_retention", "question": "Is zero data retention available, and on which plan?" }, { "id": "human_review", "question": "Can provider staff review content?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:DATA-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "No-training assertions and provider exceptions are recorded separately from customer retention.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "vendor_training", "question": "Does the vendor train on customer content?", "support": "partial", "answer": "Microsoft states commercial prompts, responses and Graph data do not train foundation models; the underlying DPA text was not inspected.", "evidenceIds": [ "microsoft-copilot:ms-no-training" ] }, { "id": "provider_training", "question": "Do model providers train on it under this product's contracts?", "support": "partial", "answer": "Microsoft makes the same foundation-model statement; separate Data Retention model terms require their own review.", "evidenceIds": [ "microsoft-copilot:ms-no-training", "microsoft-copilot:ms-anthropic" ] }, { "id": "provider_retention", "question": "How long do model providers keep prompts, including for abuse monitoring?", "support": "partial", "answer": "Some Anthropic models explicitly retain data under separate Anthropic terms; ordinary eligible subprocessor models are described differently. No universal retention period is established.", "evidenceIds": [ "microsoft-copilot:ms-anthropic" ] }, { "id": "zero_retention", "question": "Is zero data retention available, and on which plan?", "support": "partial", "answer": "Eligible Anthropic subprocessor offerings are described as not retaining customer content; this is not zero retention for M365 interactions.", "evidenceIds": [ "microsoft-copilot:ms-anthropic" ] }, { "id": "human_review", "question": "Can provider staff review content?", "support": "partial", "answer": "Copilot opts out of Azure OpenAI abuse-monitoring human review; Anthropic illegal-content safeguards are separate.", "evidenceIds": [ "microsoft-copilot:ms-no-training", "microsoft-copilot:ms-anthropic" ] } ], "limitations": [ "No-training statements remain vendor assertions pending direct contract verification. Stored tenant chat history is distinct from provider retention." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-no-training", "microsoft-copilot:ms-anthropic" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Trial terms prohibit training on submitted data; the paid offer repeats the no-training claim.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "vendor_training", "question": "Does the vendor train on customer content?", "support": "supported", "answer": "Trial C.9 limits submitted data to its requested purpose and forbids training/developing the LLM. Paid offer makes the same claim but no paid DPA was retrieved.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "provider_training", "question": "Do model providers train on it under this product's contracts?", "support": "partial", "answer": "Trial C.8 uses publicly available unchanged open models on Swisscom infrastructure. Data training by external model providers is not described; paid page says no company-data model training.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "provider_retention", "question": "How long do model providers keep prompts, including for abuse monitoring?", "support": "unknown", "answer": "How long do model providers keep prompts, including for abuse monitoring? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract.", "evidenceIds": [] }, { "id": "zero_retention", "question": "Is zero data retention available, and on which plan?", "support": "unknown", "answer": "Is zero data retention available, and on which plan? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract.", "evidenceIds": [] }, { "id": "human_review", "question": "Can provider staff review content?", "support": "unknown", "answer": "Can provider staff review content? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract.", "evidenceIds": [] } ], "limitations": [ "Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] } ] }, { "id": "DATA-04", "title": "Retention and deletion", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record default retention for chats, files, indexes and logs; admin-configured retention; user deletion; deletion after contract end; and deletion confirmation.", "questions": [ { "id": "default_retention", "question": "What is retained and for how long by default?" }, { "id": "admin_retention", "question": "Can admins set retention periods?" }, { "id": "user_deletion", "question": "Can users delete their chats and files permanently?" }, { "id": "contract_end_deletion", "question": "What is deleted at contract end, and when?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:DATA-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Purview governs retained Exchange copies of managed Copilot interactions; uploaded-file repository retention is outside this finding.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Managed work/school Microsoft Copilot and Copilot Chat with EDP; Exchange prompt/response copies governed by applicable Purview retention/holds", "addOns": [ "Eligible Microsoft365 tenant", "Applicable Purview retention/eDiscovery licensing and configured policies" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" } ] }, "questions": [ { "id": "default_retention", "question": "What is retained and for how long by default?", "support": "partial", "answer": "Prompts/responses are logged in Exchange; retention depends on tenant policies. A universal default duration for uploaded files/indexes is not established and is excluded from this Exchange-interaction scope.", "evidenceIds": [ "microsoft-copilot:ms-chat-privacy-r2", "microsoft-copilot:ms-retention-r2" ] }, { "id": "admin_retention", "question": "Can admins set retention periods?", "support": "supported", "answer": "Purview can retain/delete interaction copies; retention and eDiscovery holds can suspend permanent deletion.", "evidenceIds": [ "microsoft-copilot:ms-retention-r2" ] }, { "id": "user_deletion", "question": "Can users delete their chats and files permanently?", "support": "partial", "answer": "Removing visible history does not immediately delete retained Exchange copies; retention/hold processing continues asynchronously.", "evidenceIds": [ "microsoft-copilot:ms-retention-r2" ] }, { "id": "contract_end_deletion", "question": "What is deleted at contract end, and when?", "support": "unknown", "answer": "What is deleted at contract end, and when? Unverified after checking Purview retention and privacy documentation; complete post-termination deletion terms were not retrieved.", "evidenceIds": [] } ], "limitations": [ "Narrowed scope resolves the publication conflict for this finding: Exchange interaction copies are separate from uploaded-file repositories and temporary prompt context.", "No universal18-month file-retention promise or immediate-deletion guarantee is made. Full repository/post-termination behavior needs a separate source/tenant check." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-chat-privacy-r2", "microsoft-copilot:ms-retention-r2" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Unconverted trial data is deleted three months after trial end.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "default_retention", "question": "What is retained and for how long by default?", "support": "partial", "answer": "Trial C.9 retains assistants/chat histories for potential paid conversion and deletes all trial data if no purchase occurs within three months after trial end. Paid default chat/file/index/log retention is not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "admin_retention", "question": "Can admins set retention periods?", "support": "unknown", "answer": "Can admins set retention periods? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination.", "evidenceIds": [] }, { "id": "user_deletion", "question": "Can users delete their chats and files permanently?", "support": "unknown", "answer": "Can users delete their chats and files permanently? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination.", "evidenceIds": [] }, { "id": "contract_end_deletion", "question": "What is deleted at contract end, and when?", "support": "unknown", "answer": "What is deleted at contract end, and when? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination.", "evidenceIds": [] } ], "limitations": [ "Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] } ] }, { "id": "DATA-05", "title": "Sub-processors and foreign-law exposure", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record the published sub-processor list with countries, change-notification rules, the vendor's and parent company's jurisdiction, transfer mechanisms (EU-US Data Privacy Framework, Swiss-US DPF, SCCs) and the vendor's documented position on foreign government access requests (e.g. US CLOUD Act). Record facts, not a legal assessment.", "questions": [ { "id": "subprocessor_list", "question": "Is a dated sub-processor list published?" }, { "id": "subprocessor_countries", "question": "Which countries do sub-processors operate in?" }, { "id": "change_notification", "question": "Are customers notified of sub-processor changes?" }, { "id": "parent_jurisdiction", "question": "Which jurisdiction governs the vendor and its parent?" }, { "id": "transfer_mechanism", "question": "Which transfer mechanism applies to non-EU/CH processing?" }, { "id": "government_access_policy", "question": "Is there a published government-access or transparency policy?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:DATA-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Microsoft publishes subprocessor governance and change-notification routes; legal transfer details need direct contract review.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "subprocessor_list", "question": "Is a dated sub-processor list published?", "support": "partial", "answer": "The AI subprocessor overview links the Online Services Subprocessors List; a dated country-by-country copy was not downloaded.", "evidenceIds": [ "microsoft-copilot:ms-subprocessors" ] }, { "id": "subprocessor_countries", "question": "Which countries do sub-processors operate in?", "support": "unknown", "answer": "Which countries do sub-processors operate in? Unverified after checking AI subprocessor overview and linked Service Trust Portal; countries, contracting jurisdiction, transfer clauses and government-access policy not retrieved in this pass.", "evidenceIds": [] }, { "id": "change_notification", "question": "Are customers notified of sub-processor changes?", "support": "partial", "answer": "Customers can subscribe to list updates. Exact advance-notice periods were not established.", "evidenceIds": [ "microsoft-copilot:ms-subprocessors" ] }, { "id": "parent_jurisdiction", "question": "Which jurisdiction governs the vendor and its parent?", "support": "unknown", "answer": "Which jurisdiction governs the vendor and its parent? Unverified after checking AI subprocessor overview and linked Service Trust Portal; countries, contracting jurisdiction, transfer clauses and government-access policy not retrieved in this pass.", "evidenceIds": [] }, { "id": "transfer_mechanism", "question": "Which transfer mechanism applies to non-EU/CH processing?", "support": "unknown", "answer": "Which transfer mechanism applies to non-EU/CH processing? Unverified after checking AI subprocessor overview and linked Service Trust Portal; countries, contracting jurisdiction, transfer clauses and government-access policy not retrieved in this pass.", "evidenceIds": [] }, { "id": "government_access_policy", "question": "Is there a published government-access or transparency policy?", "support": "unknown", "answer": "Is there a published government-access or transparency policy? Unverified after checking AI subprocessor overview and linked Service Trust Portal; countries, contracting jurisdiction, transfer clauses and government-access policy not retrieved in this pass.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: subprocessor_countries, parent_jurisdiction, transfer_mechanism, government_access_policy.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-subprocessors" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Trial contract identifies a Swiss provider and an unnamed EU Web Fetch processor.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "subprocessor_list", "question": "Is a dated sub-processor list published?", "support": "unknown", "answer": "Is a dated sub-processor list published? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion.", "evidenceIds": [] }, { "id": "subprocessor_countries", "question": "Which countries do sub-processors operate in?", "support": "partial", "answer": "Trial C.8 permits an external EU third party for URL retrieval; its identity is not listed. Swiss AI Platform itself runs in Switzerland.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "change_notification", "question": "Are customers notified of sub-processor changes?", "support": "unknown", "answer": "Are customers notified of sub-processor changes? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion.", "evidenceIds": [] }, { "id": "parent_jurisdiction", "question": "Which jurisdiction governs the vendor and its parent?", "support": "partial", "answer": "Trial names Swisscom (Switzerland) Ltd as provider. The parent incorporation/ownership was not independently re-retrieved in this pass.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "transfer_mechanism", "question": "Which transfer mechanism applies to non-EU/CH processing?", "support": "unknown", "answer": "Which transfer mechanism applies to non-EU/CH processing? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion.", "evidenceIds": [] }, { "id": "government_access_policy", "question": "Is there a published government-access or transparency policy?", "support": "unknown", "answer": "Is there a published government-access or transparency policy? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion.", "evidenceIds": [] } ], "limitations": [ "No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] } ] }, { "id": "DATA-06", "title": "Contracts and regulatory coverage", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record DPA availability and form (click-through, negotiable), reference to Swiss revDSG and GDPR, governing law and court, EU AI Act documentation (provider or deployer role, transparency materials), and sector-specific materials (FINMA outsourcing, banking secrecy, public sector). No compliance verdict.", "questions": [ { "id": "dpa", "question": "Is a DPA available, and is it negotiable?" }, { "id": "revdsg_gdpr", "question": "Does the DPA cover revDSG and GDPR?" }, { "id": "governing_law", "question": "Which law and court govern the contract?" }, { "id": "ai_act_materials", "question": "Is EU AI Act documentation provided?" }, { "id": "sector_materials", "question": "Are FINMA or other sector materials provided?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:DATA-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Enterprise data protection links a DPA and Product Terms; no regulatory compliance verdict is made.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "dpa", "question": "Is a DPA available, and is it negotiable?", "support": "partial", "answer": "Microsoft says commercial Copilot/Chat are covered by its DPA and Product Terms; negotiability was not verified.", "evidenceIds": [ "microsoft-copilot:ms-edp" ] }, { "id": "revdsg_gdpr", "question": "Does the DPA cover revDSG and GDPR?", "support": "partial", "answer": "The enterprise protection page names GDPR; Swiss revDSG wording was not inspected.", "evidenceIds": [ "microsoft-copilot:ms-edp" ] }, { "id": "governing_law", "question": "Which law and court govern the contract?", "support": "unknown", "answer": "Which law and court govern the contract? Unverified after checking Enterprise data protection; the public DPA document index timed out, so law/court, AI Act and sector clauses remain unverified.", "evidenceIds": [] }, { "id": "ai_act_materials", "question": "Is EU AI Act documentation provided?", "support": "unknown", "answer": "Is EU AI Act documentation provided? Unverified after checking Enterprise data protection; the public DPA document index timed out, so law/court, AI Act and sector clauses remain unverified.", "evidenceIds": [] }, { "id": "sector_materials", "question": "Are FINMA or other sector materials provided?", "support": "unknown", "answer": "Are FINMA or other sector materials provided? Unverified after checking Enterprise data protection; the public DPA document index timed out, so law/court, AI Act and sector clauses remain unverified.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: governing_law, ai_act_materials, sector_materials.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-edp" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-06", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "DATA-07", "title": "Certifications and attestations", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record each certificate or report separately: ISO 27001, 27017, 27018, 27701, 42001; SOC 2 Type I/II with period; BSI C5; TISAX; national schemes. Record issuer, scope (which product and entity), validity and access route. A cloud provider's certificate does not certify the product.", "questions": [ { "id": "iso_27001", "question": "ISO 27001 with scope and validity?" }, { "id": "soc2", "question": "SOC 2 type, period and covered service?" }, { "id": "c5", "question": "BSI C5 attestation?" }, { "id": "other_certifications", "question": "Which other certificates (27701, 42001, TISAX)?" }, { "id": "report_access", "question": "How can customers obtain reports?" }, { "id": "pentest", "question": "Are independent penetration test summaries available?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:DATA-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "BSI’s public registry verifies Microsoft 365 ISMS/privacy certificates with validity through July 28, 2027. A Copilot-specific certificate schedule and current SOC/C5 reports remain unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "iso_27001", "question": "ISO 27001 with scope and validity?", "support": "partial", "answer": "BSI registry entry IS 552878 verifies Microsoft Corporation’s Microsoft 365 services ISMS against ISO/IEC 27001:2022, effective July 29, 2024 through July 28, 2027, under a February 14, 2024 applicability statement. Microsoft places Copilot under Microsoft 365 compliance commitments; the issuer entry does not separately enumerate Copilot, so exact app-scope verification remains incomplete.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r5-bsi-iso27001", "microsoft-copilot:microsoft-copilot:r5-copilot-compliance-boundary" ] }, { "id": "soc2", "question": "SOC 2 type, period and covered service?", "support": "unknown", "answer": "Unresolved on 2026-10-26. Searched https://servicetrust.microsoft.com/ViewPage/HomePageV2 and its public search index, https://learn.microsoft.com/en-us/compliance/regulatory/offering-soc-2 and BSI’s Microsoft certificate directory. STP retrieval returned a JavaScript shell; indexed report/bridge-letter titles are not an inspected auditor opinion, audit period or Copilot-specific system description. No authenticated report was accessed.", "evidenceIds": [] }, { "id": "c5", "question": "BSI C5 attestation?", "support": "unknown", "answer": "Unresolved on 2026-10-26. Searched https://servicetrust.microsoft.com/ViewPage/HomePageV2 and its public report index plus https://learn.microsoft.com/en-us/compliance/regulatory/offering-soc-2 . Microsoft describes C5 controls in Office 365 SOC reporting, but a current C5 report and exact Copilot service scope/period were not retrieved; no Azure-only attestation was transferred to Copilot.", "evidenceIds": [] }, { "id": "other_certifications", "question": "Which other certificates (27701, 42001, TISAX)?", "support": "partial", "answer": "BSI PM 741035 verifies Microsoft 365 services’ processor privacy-management scope against ISO/IEC 27701:2019, effective July 29, 2024 through July 28, 2027. Microsoft’s public ISO 42001 page names Copilot/Chat, but its product-specific certificate issuer/validity were not obtained. No TISAX evidence or separately enumerated Copilot 27701 scope was verified.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r5-bsi-iso27701", "microsoft-copilot:microsoft-copilot:r5-iso42001-scope" ] }, { "id": "report_access", "question": "How can customers obtain reports?", "support": "supported", "answer": "Customers use the Microsoft Service Trust Portal for audit reports. Some downloads require an Entra organizational cloud-services account and acceptance of a compliance-material NDA. No restricted document was accessed in this research.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r4-report-access" ] }, { "id": "pentest", "question": "Are independent penetration test summaries available?", "support": "partial", "answer": "STP documents a Pen Test and Security Assessments category for third-party attestations. No Copilot-specific assessment scope, date or summary was downloaded.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r4-report-access" ] } ], "limitations": [ "Registry verification covers the named Microsoft 365 ISMS/privacy scope; the issuer entries do not separately enumerate Copilot.", "No restricted Service Trust Portal document, Copilot ISO 42001 certificate schedule, current SOC 2 audit period or C5 report was inspected.", "Vendor-listed ISO 42001 scope is distinguished from issuer-verified ISO 27001/27701 metadata." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r4-report-access", "microsoft-copilot:microsoft-copilot:r5-bsi-iso27001", "microsoft-copilot:microsoft-copilot:r5-bsi-iso27701", "microsoft-copilot:microsoft-copilot:r5-copilot-compliance-boundary", "microsoft-copilot:microsoft-copilot:r5-iso42001-scope" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-07", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "DATA-08", "title": "Encryption and key control", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record encryption at rest and in transit, customer-managed keys (BYOK/HYOK), key location, and private networking (private link, IP allow-lists, VPN).", "questions": [ { "id": "encryption_at_rest", "question": "Is data encrypted at rest?" }, { "id": "customer_managed_keys", "question": "Can the customer manage or hold the keys?" }, { "id": "private_networking", "question": "Is private connectivity or IP restriction available?" }, { "id": "tenant_isolation", "question": "How are customers separated in shared SaaS?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:DATA-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Microsoft documents encryption and tenant separation; key-control coverage varies by component.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "encryption_at_rest", "question": "Is data encrypted at rest?", "support": "supported", "answer": "Enterprise protection documents encryption at rest and in transit.", "evidenceIds": [ "microsoft-copilot:ms-edp" ] }, { "id": "customer_managed_keys", "question": "Can the customer manage or hold the keys?", "support": "partial", "answer": "Agent Builder explicitly does not support customer-managed keys; this does not establish the key policy of every M365 workload.", "evidenceIds": [ "microsoft-copilot:ms-builder" ] }, { "id": "private_networking", "question": "Is private connectivity or IP restriction available?", "support": "unknown", "answer": "Is private connectivity or IP restriction available? Unverified after checking enterprise data protection and Agent Builder limitations; private networking/IP restrictions and complete key-location matrix not established.", "evidenceIds": [] }, { "id": "tenant_isolation", "question": "How are customers separated in shared SaaS?", "support": "supported", "answer": "Microsoft documents separation of customer tenants; isolation was not tested.", "evidenceIds": [ "microsoft-copilot:ms-edp" ] } ], "limitations": [ "Unverified parts: private_networking.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-edp", "microsoft-copilot:ms-builder" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-08", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "DATA-09", "title": "Professional secrecy", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "For professional secrecy holders (Berufsgeheimnisträger: lawyers, doctors, auditors, tax advisers) under § 203 StGB (DE) and Art. 321 StGB (CH), record whether the vendor signs a contractual secrecy undertaking or a § 203 agreement that binds its staff and its sub-processors; whether this comes as a dedicated offering or a paid add-on, and on which plan; who can access content in plain text (vendor staff, sub-processors, model providers); and the documentation provided. A DPA or a no-training clause alone is not a secrecy undertaking. Banking secrecy and FINMA outsourcing belong to DATA-06, not here. Record contract facts, not a legal assessment.", "questions": [ { "id": "secrecy_undertaking", "question": "Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff?" }, { "id": "subprocessor_coverage", "question": "Does the undertaking extend to its sub-processors, and is that documented?" }, { "id": "secrecy_offering", "question": "Is it a dedicated offering or add-on, and on which plan?" }, { "id": "content_access", "question": "Who can access content in plain text: vendor staff, sub-processors, model providers?" }, { "id": "secrecy_documentation", "question": "Is the offering publicly documented (contract template, data-flow description, professional-body guidance)?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:DATA-09", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Commercial data protection and model-specific access safeguards are documented; a scoped professional-secrecy undertaking was not verified.", "availability": "unknown", "delivery": "unknown", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "German §203 StGB and Swiss Art.321 StGB use cases; existing hosting, support and provider-location exceptions still apply.", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "secrecy_undertaking", "question": "Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff?", "support": "unknown", "answer": "Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff? Unverified after checking commercial Copilot/Chat enterprise-data-protection, privacy, EU Data Boundary and Anthropic processing pages, plus official-domain searches for professional secrecy, §203 and Art.321. The Microsoft-hosted German data-secrecy amendment PDF redirected to login, so its current text, Copilot plan coverage, subprocessor obligations, signatures, price and Swiss applicability were not verified.", "evidenceIds": [] }, { "id": "subprocessor_coverage", "question": "Does the undertaking extend to its sub-processors, and is that documented?", "support": "unknown", "answer": "Does the undertaking extend to its sub-processors, and is that documented? Unverified after checking commercial Copilot/Chat enterprise-data-protection, privacy, EU Data Boundary and Anthropic processing pages, plus official-domain searches for professional secrecy, §203 and Art.321. The Microsoft-hosted German data-secrecy amendment PDF redirected to login, so its current text, Copilot plan coverage, subprocessor obligations, signatures, price and Swiss applicability were not verified.", "evidenceIds": [] }, { "id": "secrecy_offering", "question": "Is it a dedicated offering or add-on, and on which plan?", "support": "unknown", "answer": "Is it a dedicated offering or add-on, and on which plan? Unverified after checking commercial Copilot/Chat enterprise-data-protection, privacy, EU Data Boundary and Anthropic processing pages, plus official-domain searches for professional secrecy, §203 and Art.321. The Microsoft-hosted German data-secrecy amendment PDF redirected to login, so its current text, Copilot plan coverage, subprocessor obligations, signatures, price and Swiss applicability were not verified.", "evidenceIds": [] }, { "id": "content_access", "question": "Who can access content in plain text: vendor staff, sub-processors, model providers?", "support": "partial", "answer": "Microsoft documents Azure OpenAI abuse-monitoring human-review exclusion and distinguishes optional Anthropic subprocessor models from models under separate retention terms. This does not establish a complete staff/subprocessor plain-text access matrix or a §203/Art.321 restriction.", "evidenceIds": [ "microsoft-copilot:ms-no-training", "microsoft-copilot:ms-anthropic", "microsoft-copilot:ms-eudb" ] }, { "id": "secrecy_documentation", "question": "Is the offering publicly documented (contract template, data-flow description, professional-body guidance)?", "support": "unknown", "answer": "Is the offering publicly documented (contract template, data-flow description, professional-body guidance)? Unverified after checking commercial Copilot/Chat enterprise-data-protection, privacy, EU Data Boundary and Anthropic processing pages, plus official-domain searches for professional secrecy, §203 and Art.321. The Microsoft-hosted German data-secrecy amendment PDF redirected to login, so its current text, Copilot plan coverage, subprocessor obligations, signatures, price and Swiss applicability were not verified.", "evidenceIds": [] } ], "limitations": [ "General confidentiality, a DPA and no-training commitments do not establish a professional-secrecy undertaking. No vendor/sales contact or agreement signing was performed.", "No legal compliance verdict; unknown does not mean the offering is unavailable." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-no-training", "microsoft-copilot:ms-anthropic", "microsoft-copilot:ms-eudb" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:DATA-09", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "VEN-01", "title": "Pricing model and list prices", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record pricing unit (per seat, per active user, usage-based, platform fee, hybrid), list prices per plan in original currency with date, included usage and credits, add-on prices (connectors, agents, image generation) and overage rates. Cite public prices or dated quotes. Per-seat versus usage is a fact, not a quality judgment.", "questions": [ { "id": "pricing_unit", "question": "What is the pricing unit?" }, { "id": "list_prices", "question": "What are list prices per plan, with date and currency?" }, { "id": "included_usage", "question": "What usage is included?" }, { "id": "add_ons", "question": "Which features cost extra?" }, { "id": "overage", "question": "What do usage beyond limits and premium models cost?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:VEN-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Pricing combines seat licensing with usage-based extensions and base-suite prerequisites.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "pricing_unit", "question": "What is the pricing unit?", "support": "supported", "answer": "Paid Copilot is a per-user add-on; Chat is included with eligible M365 and some extensions are metered.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "id": "list_prices", "question": "What are list prices per plan, with date and currency?", "support": "supported", "answer": "Retrieved 2026-10-21: US USD 30/user/month billed annually; Germany EUR 26/user/month billed annually, excluding VAT.", "evidenceIds": [ "microsoft-copilot:ms-price-us", "microsoft-copilot:ms-price-de" ] }, { "id": "included_usage", "question": "What usage is included?", "support": "partial", "answer": "Paid users have included qualifying assistive-agent usage; exact limits and exclusions depend on the scenario.", "evidenceIds": [ "microsoft-copilot:ms-credit-rates" ] }, { "id": "add_ons", "question": "Which features cost extra?", "support": "supported", "answer": "Qualifying M365 licensing is separate; Cowork is metered and compliance tools can need further entitlements.", "evidenceIds": [ "microsoft-copilot:ms-price-us", "microsoft-copilot:ms-setup" ] }, { "id": "overage", "question": "What do usage beyond limits and premium models cost?", "support": "partial", "answer": "Credits have feature-dependent rates; prepaid exhaustion may continue into PAYG. Currency-per-credit and full premium-model rate mapping were not retrieved.", "evidenceIds": [ "microsoft-copilot:ms-credit-rates", "microsoft-copilot:ms-cost-setup" ] } ], "limitations": [ "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-price-us", "microsoft-copilot:ms-price-de", "microsoft-copilot:ms-credit-rates", "microsoft-copilot:ms-setup", "microsoft-copilot:ms-cost-setup" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Swisscom publishes monthly organisation packages in CHF excluding VAT.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "pricing_unit", "question": "What is the pricing unit?", "support": "supported", "answer": "Flat monthly price per company package with user, storage and token caps; Custom is quoted.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "list_prices", "question": "What are list prices per plan, with date and currency?", "support": "supported", "answer": "As retrieved 2026-10-21: Essential CHF 149/month up to 10 users; Professional CHF 399 up to 40; Premium CHF 799 up to 100, all excluding VAT. Custom has no public numerical price.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "included_usage", "question": "What usage is included?", "support": "supported", "answer": "Essential 5 GB/20m tokens; Professional 40 GB/75m; Premium 150 GB/200m monthly company tokens. Web Fetch requests/month 500/2,000/5,000 respectively. Assistant caps 3/5/7 per user.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "add_ons", "question": "Which features cost extra?", "support": "partial", "answer": "Custom Web Search, SSO, agents and workflows cost extra per matrix; rates are not public.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "overage", "question": "What do usage beyond limits and premium models cost?", "support": "unknown", "answer": "What do usage beyond limits and premium models cost? Unknown. Overage prices, model-specific token accounting and extra Custom feature rates are not published in accessible sources.", "evidenceIds": [] } ], "limitations": [ "Overage prices, model-specific token accounting and extra Custom feature rates are not published in accessible sources." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] } ] }, { "id": "VEN-02", "title": "Scenario cost", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Price three workloads for 12 months: 200, 1,000 and 5,000 users with a disclosed light/regular/power usage mix, in CHF and EUR excluding VAT. Include licences, platform fees, add-ons, model usage and, for self-hosted options, a stated operating assumption. Separate fixed, variable, included and unknown costs. No invented discounts.", "questions": [ { "id": "cost_200", "question": "Year-one cost at 200 users?" }, { "id": "cost_1000", "question": "Year-one cost at 1,000 users?" }, { "id": "cost_5000", "question": "Year-one cost at 5,000 users?" }, { "id": "variable_share", "question": "Which part depends on usage?" }, { "id": "unknown_parts", "question": "Which costs could not be priced?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:VEN-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "A reproducible licence-only scenario is available; full rollout cost remains open.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "cost_200", "question": "Year-one cost at 200 users?", "support": "partial", "answer": "From EUR 62400.00 + unknown, or CHF 57638.88 + unknown, for 12 months excluding VAT. Licence-only incremental add-on baseline at EUR 26/user/month; eligible M365 licences assumed already owned. ALM-14 shared cost assumptions v1.4, 2026-10-21: 60% light at 100, 30% regular at 400, 10% power at 1,500 messages/user/month; 3,000 input and 600 output tokens/message where usage is billed separately. No metered agent/Cowork usage or discounts assumed; included-capacity sufficiency is unverified.", "evidenceIds": [ "microsoft-copilot:ms-price-de", "microsoft-copilot:fx-20261020" ] }, { "id": "cost_1000", "question": "Year-one cost at 1,000 users?", "support": "partial", "answer": "From EUR 312000.00 + unknown, or CHF 288194.40 + unknown, for 12 months excluding VAT. Licence-only incremental add-on baseline at EUR 26/user/month; eligible M365 licences assumed already owned. ALM-14 shared cost assumptions v1.4, 2026-10-21: 60% light at 100, 30% regular at 400, 10% power at 1,500 messages/user/month; 3,000 input and 600 output tokens/message where usage is billed separately. No metered agent/Cowork usage or discounts assumed; included-capacity sufficiency is unverified.", "evidenceIds": [ "microsoft-copilot:ms-price-de", "microsoft-copilot:fx-20261020" ] }, { "id": "cost_5000", "question": "Year-one cost at 5,000 users?", "support": "partial", "answer": "From EUR 1560000.00 + unknown, or CHF 1440972.00 + unknown, for 12 months excluding VAT. Licence-only incremental add-on baseline at EUR 26/user/month; eligible M365 licences assumed already owned. ALM-14 shared cost assumptions v1.4, 2026-10-21: 60% light at 100, 30% regular at 400, 10% power at 1,500 messages/user/month; 3,000 input and 600 output tokens/message where usage is billed separately. No metered agent/Cowork usage or discounts assumed; included-capacity sufficiency is unverified.", "evidenceIds": [ "microsoft-copilot:ms-price-de", "microsoft-copilot:fx-20261020" ] }, { "id": "variable_share", "question": "Which part depends on usage?", "support": "partial", "answer": "Cowork and uncovered agent/credit usage add variable charges. No model/task tariff is substituted where the product does not publish the required rate.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "id": "unknown_parts", "question": "Which costs could not be priced?", "support": "partial", "answer": "Base-suite renewal costs, metered workload, usage headroom, implementation and optional compliance/support charges remain unpriced.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] } ], "limitations": [ "Shared assumptions v1.3; ECB 2026-10-20 EUR 1 = USD 1.1215 = CHF 0.9237. The stated mix is a research assumption, not an observed workload or entitlement.", "Full totals remain baseline + unknown because additional licences, workload capacity, optional support and deployment costs were not priced." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-price-de", "microsoft-copilot:fx-20261020", "microsoft-copilot:ms-price-us" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. The 200, 1,000 and 5,000-seat scenarios require a Custom quote and cannot be priced from packages capped at 100 users.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "cost_200", "question": "Year-one cost at 200 users?", "support": "unknown", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.", "evidenceIds": [] }, { "id": "cost_1000", "question": "Year-one cost at 1,000 users?", "support": "unknown", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.", "evidenceIds": [] }, { "id": "cost_5000", "question": "Year-one cost at 5,000 users?", "support": "unknown", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.", "evidenceIds": [] }, { "id": "variable_share", "question": "Which part depends on usage?", "support": "unknown", "answer": "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate.", "evidenceIds": [] }, { "id": "unknown_parts", "question": "Which costs could not be priced?", "support": "supported", "answer": "Custom base price, token pool/overage, connectors, agents, SSO and service costs are unpriced. Multiple standard packages are not assumed to form one enterprise contract.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] } ], "limitations": [ "ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet", "swisscom-assistant:swisscom-assistant:ecb-fx" ] } ] }, { "id": "VEN-03", "title": "Evaluation access", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Distinguish free tier, self-serve trial, sales-led pilot, paid proof of concept and open-source self-install. Record card requirement, duration, seat limit, and which features (SSO, connectors, admin) the trial includes. Map which shared scenarios can be run without sales approval.", "questions": [ { "id": "free_tier", "question": "Is there a free tier for business use?" }, { "id": "self_serve_trial", "question": "Is a self-serve business trial available?" }, { "id": "trial_scope", "question": "Do trials include SSO, connectors and admin features?" }, { "id": "sales_gate", "question": "Does meaningful evaluation require sales contact?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:VEN-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Eligible M365 users can evaluate Copilot Chat directly; paid pilot terms remain unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "free_tier", "question": "Is there a free tier for business use?", "support": "supported", "answer": "Chat has no incremental charge for eligible M365 work accounts, with enterprise protections.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "id": "self_serve_trial", "question": "Is a self-serve business trial available?", "support": "partial", "answer": "The enterprise page offers Chat access as the evaluation path; a timed paid add-on trial was not established.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "id": "trial_scope", "question": "Do trials include SSO, connectors and admin features?", "support": "partial", "answer": "Chat includes enterprise protection and agent management, but full paid work grounding and other enterprise scenarios need their prerequisites.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "id": "sales_gate", "question": "Does meaningful evaluation require sales contact?", "support": "unknown", "answer": "Does meaningful evaluation require sales contact? Unverified after checking enterprise pricing FAQ; no signup, card check or enterprise trial was performed.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: sales_gate.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "A one-month business trial is self-activated by eligible My Swisscom Business administrators.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "free_tier", "question": "Is there a free tier for business use?", "support": "unknown", "answer": "Is there a free tier for business use? Unknown. No permanent business free tier, card requirement or complete SSO/connector/admin trial scope was established. No existing eligible business account was available, so fixtures were not run.", "evidenceIds": [] }, { "id": "self_serve_trial", "question": "Is a self-serve business trial available?", "support": "partial", "answer": "Offer provides one month free, up to 2 assistants/user and 10m tokens/company. Activation requires My Swisscom Business administrator rights and Swisscom Login. New noncustomers are directed to contact Swisscom.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "trial_scope", "question": "Do trials include SSO, connectors and admin features?", "support": "partial", "answer": "Published trial includes assistant creation and company token allowance; SSO/connectors/admin entitlement and seat count are not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "sales_gate", "question": "Does meaningful evaluation require sales contact?", "support": "partial", "answer": "Existing eligible company administrators can activate online; people without a Swisscom customer account are directed to contact Swisscom. Custom evaluation requires scope clarification.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] } ], "limitations": [ "No permanent business free tier, card requirement or complete SSO/connector/admin trial scope was established. No existing eligible business account was available, so fixtures were not run." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] } ] }, { "id": "VEN-04", "title": "Contract terms and pricing transparency", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record minimum seats or commitment, contract length, monthly versus annual billing, price-change rules, cancellation and downgrade terms, and invoicing in CHF/EUR. Classify pricing as transparent, partially specified, quote-only or unknown, naming the missing fields. Quote-only pricing is a disclosed constraint.", "questions": [ { "id": "minimum_commitment", "question": "What seat or spend minimum applies?" }, { "id": "contract_length", "question": "What contract lengths are offered?" }, { "id": "cancellation", "question": "How can the contract be cancelled or reduced?" }, { "id": "local_invoicing", "question": "Can it be invoiced in CHF or EUR from a European entity?" }, { "id": "transparency_class", "question": "Is pricing transparent, partial, quote-only or unknown?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:VEN-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Public seat prices are visible; procurement and cancellation details remain partly specified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "minimum_commitment", "question": "What seat or spend minimum applies?", "support": "unknown", "answer": "What seat or spend minimum applies? Unverified after checking enterprise price cards and FAQ; seat minimums, downgrade/cancellation rules and contracting-entity currency terms not retrieved.", "evidenceIds": [] }, { "id": "contract_length", "question": "What contract lengths are offered?", "support": "supported", "answer": "The quoted add-on price uses annual auto-renewing subscription billing.", "evidenceIds": [ "microsoft-copilot:ms-price-de" ] }, { "id": "cancellation", "question": "How can the contract be cancelled or reduced?", "support": "unknown", "answer": "How can the contract be cancelled or reduced? Unverified after checking enterprise price cards and FAQ; seat minimums, downgrade/cancellation rules and contracting-entity currency terms not retrieved.", "evidenceIds": [] }, { "id": "local_invoicing", "question": "Can it be invoiced in CHF or EUR from a European entity?", "support": "unknown", "answer": "Can it be invoiced in CHF or EUR from a European entity? Unverified after checking enterprise price cards and FAQ; seat minimums, downgrade/cancellation rules and contracting-entity currency terms not retrieved.", "evidenceIds": [] }, { "id": "transparency_class", "question": "Is pricing transparent, partial, quote-only or unknown?", "support": "partial", "answer": "Partially specified: list seat prices exist, while base licensing, metered services and negotiated terms change total cost.", "evidenceIds": [ "microsoft-copilot:ms-price-de", "microsoft-copilot:ms-price-us" ] } ], "limitations": [ "Unverified parts: minimum_commitment, cancellation, local_invoicing.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-price-de", "microsoft-copilot:ms-price-us" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "There is no minimum contract duration; cancellation is 30 days to calendar-month end.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "minimum_commitment", "question": "What seat or spend minimum applies?", "support": "supported", "answer": "Offer explicitly says no minimum contract duration; organisation package caps apply, with Custom terms separately quoted.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "contract_length", "question": "What contract lengths are offered?", "support": "partial", "answer": "Monthly subscription/package prices; no minimum duration. Annual prepayment options are not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "cancellation", "question": "How can the contract be cancelled or reduced?", "support": "supported", "answer": "Cancel online with 30 days notice to month-end. Upgrades bill pro rata from upgrade day; downgrades only on the first day of a following month.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer" ] }, { "id": "local_invoicing", "question": "Can it be invoiced in CHF or EUR from a European entity?", "support": "partial", "answer": "CHF excluding VAT prices are published by Swisscom. EUR invoicing and a paid contracting-entity invoice specimen are not established.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "transparency_class", "question": "Is pricing transparent, partial, quote-only or unknown?", "support": "supported", "answer": "Partially specified. Standard monthly prices and capacities are public; Custom, overage and add-on rates require a quote.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] } ], "limitations": [ "Annual-billing options, price-change policy, EUR invoices and complete Custom commitments are not documented in accessible sources." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:factsheet" ] } ] }, { "id": "VEN-05", "title": "Source licence", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record licence per component (client, server, connectors, hosted extensions) and revision. Distinguish OSI open source, source-available with restrictions (branding clauses, user caps), and closed. Repository visibility is not a licence classification. Licences change between releases: record the current terms, and never carry a fork's historical licence over to the upstream product or the reverse.", "questions": [ { "id": "licence_type", "question": "Which licence applies to each component?" }, { "id": "branding_restrictions", "question": "Do licence terms restrict branding or user counts?" }, { "id": "enterprise_features_closed", "question": "Are enterprise features in a separate closed edition?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:VEN-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Commercial hosted-service use is governed by restrictive Microsoft licence terms; component source licences remain unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "licence_type", "question": "Which licence applies to each component?", "support": "partial", "answer": "The hosted commercial service uses Microsoft Online Services Product Terms. Use is limited to the licensing agreement, rights are reserved, and reverse engineering is restricted. Individual client and connector source licences were not inventoried.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r4-online-service-terms" ] }, { "id": "branding_restrictions", "question": "Do licence terms restrict branding or user counts?", "support": "unknown", "answer": "Do licence terms restrict branding or user counts? Unverified after checking Microsoft product, licensing and Agent Builder documentation; no service/client/connector source-licence inventory or current product licence grant was inspected.", "evidenceIds": [] }, { "id": "enterprise_features_closed", "question": "Are enterprise features in a separate closed edition?", "support": "unknown", "answer": "Are enterprise features in a separate closed edition? Unverified after checking Microsoft product, licensing and Agent Builder documentation; no service/client/connector source-licence inventory or current product licence grant was inspected.", "evidenceIds": [] } ], "limitations": [ "This records hosted-service contractual rights, not an audited licence inventory for every client, sample or connector." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r4-online-service-terms" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Free Trial terms grant a restricted service-use licence and reserve intellectual property.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "licence_type", "question": "Which licence applies to each component?", "support": "partial", "answer": "Trial B.1/B.6 gives non-exclusive non-transferable internal-business use and prohibits copying, modifying or distributing the chatbot. This is distinct from the open licences of underlying model weights.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "branding_restrictions", "question": "Do licence terms restrict branding or user counts?", "support": "partial", "answer": "Custom branding with name/logo/colours is included in paid basic features; trial bars copying or modifying the chatbot. Full paid component licence and seat restrictions remain unavailable.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "enterprise_features_closed", "question": "Are enterprise features in a separate closed edition?", "support": "unknown", "answer": "Are enterprise features in a separate closed edition? Unknown. Paid server/client/connector component licences and any distinct closed enterprise source edition are not published in retrieved documents.", "evidenceIds": [] } ], "limitations": [ "Paid server/client/connector component licences and any distinct closed enterprise source edition are not published in retrieved documents." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms", "swisscom-assistant:swisscom-assistant:offer" ] } ] }, { "id": "VEN-06", "title": "Data export and exit", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record admin export of chats, assistants, knowledge bases, prompts and audit logs, formats, export completeness, user self-export, and what survives contract end. Run an admin export on a trial. Exported chats alone do not make assistants and knowledge portable.", "questions": [ { "id": "chat_export", "question": "Can admins export all chats?" }, { "id": "assistant_export", "question": "Can assistants and prompts be exported in a reusable format?" }, { "id": "knowledge_export", "question": "Can knowledge bases and their sources be exported?" }, { "id": "export_format", "question": "Are formats documented and machine-readable?" }, { "id": "post_termination_window", "question": "How long can data be retrieved after termination?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:VEN-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Compliance search/export is distinct from a reusable complete workspace exit.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "chat_export", "question": "Can admins export all chats?", "support": "partial", "answer": "Microsoft documents Content search/Purview access and Teams Export APIs for stored interaction data; completeness across every chat surface was not tested.", "evidenceIds": [ "microsoft-copilot:ms-privacy" ] }, { "id": "assistant_export", "question": "Can assistants and prompts be exported in a reusable format?", "support": "unknown", "answer": "Can assistants and prompts be exported in a reusable format? Unverified after checking Copilot privacy, retention and Agent Builder documentation; no admin export or post-contract retrieval test.", "evidenceIds": [] }, { "id": "knowledge_export", "question": "Can knowledge bases and their sources be exported?", "support": "unknown", "answer": "Can knowledge bases and their sources be exported? Unverified after checking Copilot privacy, retention and Agent Builder documentation; no admin export or post-contract retrieval test.", "evidenceIds": [] }, { "id": "export_format", "question": "Are formats documented and machine-readable?", "support": "partial", "answer": "Teams has an export API route; a complete reusable chat/assistant/knowledge format was not established.", "evidenceIds": [ "microsoft-copilot:ms-privacy" ] }, { "id": "post_termination_window", "question": "How long can data be retrieved after termination?", "support": "unknown", "answer": "How long can data be retrieved after termination? Unverified after checking Copilot privacy, retention and Agent Builder documentation; no admin export or post-contract retrieval test.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: assistant_export, knowledge_export, post_termination_window.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-privacy" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-06", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "VEN-07", "title": "Support and service levels", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record support channels, languages (German, French, Italian), hours and time zone, local or regional presence, documented response times, uptime SLA and credits, public status page and incident history. Popularity is not a reliability score.", "questions": [ { "id": "support_channels", "question": "Which support channels are available on each plan?" }, { "id": "support_languages", "question": "Is support available in German, French or Italian?" }, { "id": "regional_presence", "question": "Is there a DACH or Swiss entity, team or partner?" }, { "id": "uptime_sla", "question": "Is there an uptime SLA with credits?" }, { "id": "status_page", "question": "Is there a public status page with history?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:VEN-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Copilot support entry points are documented; plan-specific response, language and SLA commitments remain gaps.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "support_channels", "question": "Which support channels are available on each plan?", "support": "partial", "answer": "Copilot service/development support uses Admin Center Help and Support; the extensibility guide ties service requests to a Premier/Unified support agreement. General questions can use Microsoft Q&A. A complete plan/language/SLA matrix was not retrieved.", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r4-support-channels" ] }, { "id": "support_languages", "question": "Is support available in German, French or Italian?", "support": "unknown", "answer": "Is support available in German, French or Italian? Unverified after checking https://status.cloud.microsoft/ returned a JavaScript-only shell; Copilot setup and enterprise plans did not establish language-specific support hours, regional team, response targets or applicable SLA credits.", "evidenceIds": [] }, { "id": "regional_presence", "question": "Is there a DACH or Swiss entity, team or partner?", "support": "unknown", "answer": "Is there a DACH or Swiss entity, team or partner? Unverified after checking https://status.cloud.microsoft/ returned a JavaScript-only shell; Copilot setup and enterprise plans did not establish language-specific support hours, regional team, response targets or applicable SLA credits.", "evidenceIds": [] }, { "id": "uptime_sla", "question": "Is there an uptime SLA with credits?", "support": "unknown", "answer": "Is there an uptime SLA with credits? Unverified after checking https://status.cloud.microsoft/ returned a JavaScript-only shell; Copilot setup and enterprise plans did not establish language-specific support hours, regional team, response targets or applicable SLA credits.", "evidenceIds": [] }, { "id": "status_page", "question": "Is there a public status page with history?", "support": "unknown", "answer": "Is there a public status page with history? Unverified after checking https://status.cloud.microsoft/ returned a JavaScript-only shell; Copilot setup and enterprise plans did not establish language-specific support hours, regional team, response targets or applicable SLA credits.", "evidenceIds": [] } ], "limitations": [ "Developer/extensibility support route only; no support case or sales request was opened." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "microsoft-copilot:microsoft-copilot:r4-support-channels" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Personal Swisscom support is included; trial terms disclaim availability guarantees.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "support_channels", "question": "Which support channels are available on each plan?", "support": "partial", "answer": "Personalised support is a basic feature across editions; page supplies an enquiry form. Contractual response-time channels are not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "support_languages", "question": "Is support available in German, French or Italian?", "support": "unknown", "answer": "Is support available in German, French or Italian? Unknown. Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located.", "evidenceIds": [] }, { "id": "regional_presence", "question": "Is there a DACH or Swiss entity, team or partner?", "support": "supported", "answer": "Factsheet identifies Swisscom (Switzerland) Ltd Enterprise Customers in Berne and support directly from Switzerland.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:factsheet" ] }, { "id": "uptime_sla", "question": "Is there an uptime SLA with credits?", "support": "partial", "answer": "Free Trial B.4 explicitly provides no availability/accessibility guarantee. Paid uptime SLA and credits were not retrieved.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:trial-terms" ] }, { "id": "status_page", "question": "Is there a public status page with history?", "support": "unknown", "answer": "Is there a public status page with history? Unknown. Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located.", "evidenceIds": [] } ], "limitations": [ "Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:factsheet", "swisscom-assistant:swisscom-assistant:trial-terms" ] } ] }, { "id": "VEN-08", "title": "Onboarding, training and adoption", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record vendor-led onboarding, admin training, end-user training (live, e-learning, languages), use-case libraries, champion programmes, change-management materials and their cost. Distinguish included services from paid professional services and partner offerings.", "questions": [ { "id": "onboarding_service", "question": "Is guided onboarding included?" }, { "id": "user_training", "question": "Is end-user training offered, in which languages?" }, { "id": "use_case_library", "question": "Are role-based use cases and templates provided?" }, { "id": "adoption_programme", "question": "Is there a champion or adoption programme?" }, { "id": "service_cost", "question": "Which services cost extra?" } ], "products": [ { "productId": "microsoft-copilot", "claimId": "microsoft-copilot:VEN-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Microsoft publishes role-based learning and adoption materials.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "copilot-chat", "copilot-paid", "m365-apps", "copilot-clients" ], "version": "Continuously updated commercial service, retrieved 2026-10-21", "plan": "Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated", "addOns": [ "Qualifying Microsoft 365 base licence", "Purview and SharePoint Advanced Management entitlements where stated", "Copilot Credits usage-based billing for Cowork and other metered features where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation", "os": [], "surfaces": [ { "id": "copilot-chat", "name": "Microsoft Copilot Chat web app", "type": "web-app" }, { "id": "copilot-paid", "name": "Microsoft Copilot paid work chat", "type": "web-app" }, { "id": "m365-apps", "name": "Copilot in Microsoft 365 apps and Teams", "type": "suite-app" }, { "id": "copilot-clients", "name": "Microsoft Copilot desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "onboarding_service", "question": "Is guided onboarding included?", "support": "unknown", "answer": "Is guided onboarding included? Unverified after checking Copilot Skilling Center and commercial resources; included onboarding entitlements, service language and professional-service fees not established.", "evidenceIds": [] }, { "id": "user_training", "question": "Is end-user training offered, in which languages?", "support": "partial", "answer": "The Skilling Center lists Academy learning, webinars and instructor-led events; exact DE/FR/IT delivery was not checked.", "evidenceIds": [ "microsoft-copilot:ms-training" ] }, { "id": "use_case_library", "question": "Are role-based use cases and templates provided?", "support": "supported", "answer": "Copilot Prompt Gallery offers starter prompts.", "evidenceIds": [ "microsoft-copilot:ms-price-us" ] }, { "id": "adoption_programme", "question": "Is there a champion or adoption programme?", "support": "supported", "answer": "Microsoft links its Champion programme and adoption resources.", "evidenceIds": [ "microsoft-copilot:ms-training" ] }, { "id": "service_cost", "question": "Which services cost extra?", "support": "unknown", "answer": "Which services cost extra? Unverified after checking Copilot Skilling Center and commercial resources; included onboarding entitlements, service language and professional-service fees not established.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: onboarding_service, service_cost.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "microsoft-copilot:ms-training", "microsoft-copilot:ms-price-us" ] }, { "productId": "swisscom-assistant", "claimId": "swisscom-assistant:VEN-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Public videos and a setup guide support self-service assistant creation.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "web" ], "version": null, "plan": "Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated", "addOns": [], "deploymentMode": null, "region": "Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider", "os": [], "surfaces": [ { "id": "web", "name": "Swiss AI Assistant browser workspace", "type": "web" } ] }, "questions": [ { "id": "onboarding_service", "question": "Is guided onboarding included?", "support": "unknown", "answer": "Is guided onboarding included? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme.", "evidenceIds": [] }, { "id": "user_training", "question": "Is end-user training offered, in which languages?", "support": "partial", "answer": "Offer links FAQ videos for starting a trial, building an assistant and custom prompts; the guide provides a German walkthrough. Formal training languages and inclusion are not specified.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:guide" ] }, { "id": "use_case_library", "question": "Are role-based use cases and templates provided?", "support": "supported", "answer": "Published HR, support, manuals, correspondence and sales examples plus example instructions provide use-case material.", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:guide" ] }, { "id": "adoption_programme", "question": "Is there a champion or adoption programme?", "support": "unknown", "answer": "Is there a champion or adoption programme? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme.", "evidenceIds": [] }, { "id": "service_cost", "question": "Which services cost extra?", "support": "unknown", "answer": "Which services cost extra? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme.", "evidenceIds": [] } ], "limitations": [ "Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "swisscom-assistant:swisscom-assistant:offer", "swisscom-assistant:swisscom-assistant:guide" ] } ] } ], "sources": [ { "id": "microsoft-copilot:ms-ppt-model-r2", "productId": "microsoft-copilot", "kind": "documented", "url": "https://support.microsoft.com/en-us/office/choose-your-model-when-editing-with-copilot-in-powerpoint", "title": "Choose your model when editing with Copilot in PowerPoint", "locator": "Commercial subscription requirement; editing-mode selector; session and region limits", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Commercial PowerPoint editing documents Auto, ChatGPT and Claude choices, with Anthropic admin enablement and session/region limits." }, { "id": "swisscom-assistant:swisscom-assistant:offer", "productId": "swisscom-assistant", "kind": "vendor-claimed", "url": "https://www.swisscom.ch/en/business/sme/it-cloud/new-way-of-working/swiss-ai-assistant.html", "title": "Swiss AI Assistant offer and FAQ", "locator": "Basic features; edition cards; Custom; FAQ; Additional offer terms", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Lists Swiss hosting, current selectable models, flat-rate packages, Swisscom Login, trial retention and commercial conditions." }, { "id": "swisscom-assistant:swisscom-assistant:factsheet", "productId": "swisscom-assistant", "kind": "vendor-claimed", "url": "https://documents.swisscom.com/product/filestore/lib/1f276f70-63fc-4e15-8cc1-086ae198fdea/factsheet_swiss_a_assistant-en.pdf?idxme=pex-search", "title": "Swiss AI Assistant factsheet", "locator": "Page 2 hosted service; page 3 feature matrix and legend", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Lists document/audio/image features and marks web search, SSO, agents and workflow automation unavailable on standard editions and chargeable in Custom." }, { "id": "microsoft-copilot:ms-roadmap", "productId": "microsoft-copilot", "kind": "vendor-claimed", "url": "https://www.microsoft.com/en-us/microsoft-365/roadmap", "title": "AI at Work Roadmap", "locator": "September model entries; October 9 Office Frontier; June 16 Cowork GA", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The roadmap contains dated model launches, identifies Office in Copilot as Frontier and lists Cowork as generally available." }, { "id": "microsoft-copilot:ms-release", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/release-notes", "title": "Microsoft 365 Copilot release notes", "locator": "October 6 2026; gradual release policy", "sourceDate": "2026-10-06", "retrievedAt": "2026-10-21", "finding": "Release notes distinguish platform availability and describe gradual tenant rollout." }, { "id": "swisscom-assistant:swisscom-assistant:announcement", "productId": "swisscom-assistant", "kind": "vendor-claimed", "url": "https://www.swisscom.ch/en/about/news/2026/02/18-swiss-ai-assistant.html", "title": "Swiss AI Assistant knowledge-management announcement", "locator": "AI with clear data sovereignty; AI introduction; AI strategy", "sourceDate": "2026-02-18", "retrievedAt": "2026-10-21", "finding": "Describes Swiss-operated unchanged open models, future Apertus availability and the distinct Swiss AI Platform portfolio." }, { "id": "microsoft-copilot:ms-anthropic", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/connect-to-ai-subprocessor", "title": "Anthropic models in Microsoft Online Services", "locator": "Opt-in regions; admin settings; Anthropic models with Data Retention", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Anthropic is disabled by default for EU/EFTA/UK tenants, excluded from EU/in-country processing commitments, and retention-labelled models have separate terms." }, { "id": "microsoft-copilot:ms-price-us", "productId": "microsoft-copilot", "kind": "vendor-claimed", "url": "https://www.microsoft.com/en-us/copilot/pricing/enterprise", "title": "Microsoft Copilot Plans and Pricing - Enterprise", "locator": "Copilot Chat; paid add-on; compare plans; FAQ", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The US page lists Copilot Chat at no additional cost with eligible M365, a USD 30 annual-billing monthly add-on, separate base licensing and metered agent/Cowork use." }, { "id": "microsoft-copilot:ms-upload", "productId": "microsoft-copilot", "kind": "documented", "url": "https://support.microsoft.com/en-us/microsoft-365-copilot/file-upload-in-microsoft-copilot", "title": "File upload in Microsoft Copilot", "locator": "Supported file formats; file limits; files handling", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The support article names document/image/text formats and a limit of 20 files per conversation and 50 MB per file." }, { "id": "microsoft-copilot:ms-notebooks", "productId": "microsoft-copilot", "kind": "documented", "url": "https://support.microsoft.com/en-us/microsoft-365-copilot/get-answers-and-insights-about-your-microsoft-365-copilot-notebook", "title": "Get answers and insights about your Microsoft Copilot Notebook", "locator": "Reference limits and supported content types", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Free Copilot Chat notebooks use up to 50 references; paid notebook grounding uses up to 300, with broader entity types." }, { "id": "microsoft-copilot:ms-notebook-instructions", "productId": "microsoft-copilot", "kind": "documented", "url": "https://support.microsoft.com/en-us/microsoft-365-copilot/provide-custom-instructions-for-your-microsoft-365-copilot-notebook", "title": "Provide custom instructions for your Microsoft Copilot Notebook", "locator": "Instructions; sharing note; prerequisites", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Notebook instructions can be edited and shared collaboratively; a SharePoint or OneDrive service plan is required." }, { "id": "microsoft-copilot:ms-builder", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/extensibility/agent-builder", "title": "Agent Builder in Microsoft 365 Copilot", "locator": "Knowledge; licensing; admin controls; known limitations", "sourceDate": "2026-09-30", "retrievedAt": "2026-10-21", "finding": "Agent Builder creates knowledge/instruction agents, has admin access controls and requires Copilot Studio for authored external actions." }, { "id": "microsoft-copilot:ms-privacy", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/microsoft-365-copilot-privacy", "title": "Data, Privacy, and Security for Microsoft Copilot", "locator": "Rename note; organizational data; stored interactions; EU Data Boundary", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Microsoft documents the rename, Graph permissions, protected interaction storage, no foundation-model training and residency exceptions." }, { "id": "microsoft-copilot:ms-connector-license-r2", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoftsearch/licensing", "title": "Prerequisites for deploying connectors", "locator": "Licensing matrix; federated prerequisites; synced versus agents", "sourceDate": "2026-06-02", "retrievedAt": "2026-10-21", "finding": "Paid Copilot/E7 supports connector grounding and federation; Studio/pay-as-you-go supports synced data in agents only, with no federated entitlement." }, { "id": "microsoft-copilot:ms-connectors-r2", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/connectors/overview", "title": "Copilot connectors overview", "locator": "Architecture; source examples; citations; October rollout note", "sourceDate": "2026-10-06", "retrievedAt": "2026-10-21", "finding": "Synced connectors index content/ACLs and provide citations; federation fetches live, while this October6 overview retains earlier read-only rollout wording." }, { "id": "microsoft-copilot:ms-federated-r2", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/connectors/federated-connectors-overview", "title": "Federated connectors overview", "locator": "Supported experiences; user licence; actions and confirmation; Tools view", "sourceDate": "2026-10-16", "retrievedAt": "2026-10-21", "finding": "The October16 detailed guide documents source-authorized writes and per-tool approval; Researcher stays read-only and Coming soon labels the admin Tools view." }, { "id": "microsoft-copilot:ms-custom-mcp-r2", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/connectors/set-up-custom-federated-connectors", "title": "Set up custom federated connectors", "locator": "MCP prerequisites; OAuth; tenant controls and staged rollout", "sourceDate": "2026-10-16", "retrievedAt": "2026-10-21", "finding": "Custom MCP prerequisites include create/update/delete tools; user access requires the Copilot licence and intersecting tenant/staging controls." }, { "id": "microsoft-copilot:ms-personal-sync-r2", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/connectors/personal-sync-connectors-overview", "title": "Self-serve sync connectors overview", "locator": "Limited preview; Confluence/Jira; incremental/full synchronization", "sourceDate": "2026-08-13", "retrievedAt": "2026-10-21", "finding": "Self-serve Confluence/Jira synchronization is a limited-preview per-user route with documented incremental/full crawl intervals." }, { "id": "microsoft-copilot:ms-setup", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/microsoft-365-copilot-setup", "title": "Set up Microsoft Copilot and assign licenses", "locator": "Prerequisites; security; get started and deploy", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "IT assigns paid licences through M365; Microsoft documents Entra MFA, conditional access and additional Purview/SAM licensing dependencies." }, { "id": "microsoft-copilot:ms-dlp", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/purview/dlp-microsoft365-copilot-location-learn-about", "title": "Microsoft Purview DLP for Microsoft 365 Copilot and Cowork", "locator": "Sensitive information types; prevent processing prompts; sensitivity labels", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Purview policies can detect sensitive prompt types and block Copilot processing; file-label and prompt paths have distinct conditions." }, { "id": "microsoft-copilot:ms-memory", "productId": "microsoft-copilot", "kind": "documented", "url": "https://support.microsoft.com/en-us/microsoft-365-copilot/personalize-what-microsoft-365-copilot-remembers", "title": "Personalize what Microsoft Copilot remembers", "locator": "Saved memory; history; work insights; custom instructions; temporary chat", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Microsoft documents saved memories, prior-chat inferences, custom instructions and user removal controls, with work insights depending on plan." }, { "id": "microsoft-copilot:ms-agents", "productId": "microsoft-copilot", "kind": "documented", "url": "https://support.microsoft.com/en-us/microsoft-365-copilot/get-started-with-agents-in-the-microsoft-365-copilot-app", "title": "Get started with agents in the Microsoft Copilot app", "locator": "Explore agents; create and share", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Users can discover prebuilt and organization agents and share agent links, subject to account and organization settings." }, { "id": "swisscom-assistant:swisscom-assistant:guide", "productId": "swisscom-assistant", "kind": "documented", "url": "https://www.swisscom.ch/de/b2bmag/new-way-of-working/ki-assistent-kmu-nutzen/", "title": "How SMEs use AI assistants", "locator": "Anleitung: einen KI-Assistenten erstellen, steps 1-6", "sourceDate": "2026-09-16", "retrievedAt": "2026-10-21", "finding": "Gives a Swiss AI Assistant setup example with document upload, assistant system instructions, conversation starters and colleague sharing." }, { "id": "microsoft-copilot:ms-chat-privacy", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/copilot/privacy-and-protections", "title": "Microsoft Copilot Chat Privacy and Protections", "locator": "Grounding; organizational data; logging; generated files; EUDB", "sourceDate": "2026-08-24", "retrievedAt": "2026-10-21", "finding": "Copilot Chat has limited contextual work access, Exchange interaction logging, OneDrive uploads and a separate Bing web-query boundary." }, { "id": "microsoft-copilot:ms-manage", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/copilot/manage", "title": "Manage Microsoft Copilot Chat", "locator": "Manage web search queries; Cloud Policy", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The Allow web search policy can target the tenant, groups and users and also applies to paid Copilot." }, { "id": "microsoft-copilot:ms-schedule", "productId": "microsoft-copilot", "kind": "documented", "url": "https://support.microsoft.com/en-us/microsoft-365-copilot/schedule-your-most-used-copilot-prompts", "title": "Schedule your most used Copilot prompts", "locator": "Prerequisites; create; manage scheduled prompts", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Paid Copilot users can schedule up to ten prompts and edit, disable or delete schedules." }, { "id": "microsoft-copilot:ms-cowork", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/cowork/get-started", "title": "Get started with Copilot Cowork", "locator": "Prerequisites; watch Cowork work; approve actions", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Cowork requires paid Copilot and enabled usage billing, exposes tool steps, and supports action approval and pause/cancel controls." }, { "id": "microsoft-copilot:ms-chat-api-r2", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/extensibility/api/ai-services/chat/overview", "title": "Microsoft 365 Copilot Chat API overview", "locator": "Licensing; preview terms; limitations", "sourceDate": "2026-07-02", "retrievedAt": "2026-10-21", "finding": "The text Chat API preview requires each user to have the paid add-on, uses grounding/compliance, and excludes graphical/code/action skills." }, { "id": "microsoft-copilot:microsoft-copilot:r4-roadmap-work-iq", "productId": "microsoft-copilot", "kind": "vendor-claimed", "url": "https://www.microsoft.com/en-us/microsoft-365/roadmap", "title": "Microsoft AI at Work roadmap", "locator": "April 30, Work IQ API public preview; October 15 legal announcement", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "The roadmap describes Work IQ API public preview with MCP, REST and A2A access to work context. This does not establish that the separate Chat API is an MCP server or confirm endpoint/plan prerequisites." }, { "id": "microsoft-copilot:ms-chat-usage", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/admin/activity-reports/microsoft-copilot-usage", "title": "Microsoft Copilot Chat usage report", "locator": "Audience; metrics; export", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Unlicensed Copilot Chat usage is reported separately, anonymized by default, with per-user metrics and CSV export." }, { "id": "microsoft-copilot:microsoft-copilot:r4-mdm-deployment", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/deploy-microsoft-365-copilot-app", "title": "Microsoft Copilot app deployment", "locator": "Deploy via any MDM; prevent automatic installation; rename note", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "The Windows Copilot installer can be distributed through Intune, Configuration Manager, Group Policy or another MDM. Automatic Microsoft 365 Apps installation has EEA/government/channel exclusions. The article confirms the Microsoft Copilot rename." }, { "id": "microsoft-copilot:ms-writing-r2", "productId": "microsoft-copilot", "kind": "documented", "url": "https://support.microsoft.com/en-us/microsoft-365-copilot/get-started-writing-prompts-in-microsoft-365-copilot", "title": "Get started writing prompts in Microsoft Copilot", "locator": "Scope note; draft/edit examples; work-content licence", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The support guide gives drafting and Word rewrite examples and separately requires the commercial Copilot subscription for work-data grounding." }, { "id": "microsoft-copilot:microsoft-copilot:r5-chat-translation", "productId": "microsoft-copilot", "kind": "documented", "url": "https://support.microsoft.com/en-us/microsoft-365-copilot/translate-files-into-another-language-in-microsoft-365-copilot-chat", "title": "Copilot Chat file-content translation", "locator": "Translate a file; tone/style/country examples", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Documents can be attached/referenced for prompted translation in Copilot Chat. The page documents tone and audience instructions, not a formatting-preservation guarantee or managed terminology glossary." }, { "id": "microsoft-copilot:microsoft-copilot:r5-word-translation-boundary", "productId": "microsoft-copilot", "kind": "documented", "url": "https://word.cloud.microsoft/create/en/blog/how-to-translate-documents-in-word/", "title": "Word Translator and Copilot translation workflow", "locator": "Translate a Word document with Translator; Rewrite translated content with AI; Review checks", "sourceDate": "2026-09-16", "retrievedAt": "2026-10-26", "finding": "Word Translator creates a separate translated copy while retaining formatting; Copilot adapts wording, tone and audience. The page still asks users to review tables/layout after translation and does not make Translator the Copilot Chat engine." }, { "id": "microsoft-copilot:microsoft-copilot:r5-sharepoint-translation", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/documentprocessing/translation-overview?view=o365-worldwide", "title": "SharePoint document translation scope", "locator": "Requirements; translated file copy; release limitations", "sourceDate": "2026-04-23", "retrievedAt": "2026-10-26", "finding": "SharePoint/OneDrive document processing offers format/structure-preserving translated copies, with 40 MB limits and file/permission restrictions. It is a separate service from Copilot Chat." }, { "id": "microsoft-copilot:microsoft-copilot:r5-sharepoint-glossary", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/documentprocessing/translation-glossary?view=o365-worldwide", "title": "SharePoint terminology glossary", "locator": "Create and use a custom glossary for document translation", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Document processing accepts language-pair glossary files, including CSV/TSV/TAB/XLF, selected in its translation workflow. This does not establish a managed glossary in Copilot Chat." }, { "id": "microsoft-copilot:microsoft-copilot:r5-sharepoint-metering", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/documentprocessing/syntex-azure-billing?view=o365-worldwide", "title": "Document processing separate metered billing", "locator": "Prerequisites; services list including document translation", "sourceDate": "2025-08-04", "retrievedAt": "2026-10-26", "finding": "Document processing uses an Azure subscription/resource group and a pay-as-you-go meter. A Copilot seat alone is not evidence that the separate glossary translation service is included." }, { "id": "microsoft-copilot:microsoft-copilot:r4-image-admin", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/configure-copilot-admin-center", "title": "Configure Microsoft Copilot settings", "locator": "Configure Copilot actions; Before you begin", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Copilot Settings exposes an image-generation allow/prevent control. Available settings depend on licences, enabled features and rollout; AI Administrator is an example of the required admin role." }, { "id": "microsoft-copilot:microsoft-copilot:r4-online-service-terms", "productId": "microsoft-copilot", "kind": "documented", "url": "https://www.microsoft.com/licensing/terms/product/ForOnlineServices/all", "title": "Microsoft Product Terms for Online Services", "locator": "Using the Online Services; Acceptable Use; Generative AI Output Content", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Commercial use is limited to the licensing agreement and Microsoft reserves other rights. Reverse engineering is restricted. Generative-AI output is Customer Data and Microsoft does not own it; this is not a component-by-component source-licence inventory." }, { "id": "microsoft-copilot:ms-voice", "productId": "microsoft-copilot", "kind": "documented", "url": "https://support.microsoft.com/en-us/microsoft-365-copilot/get-started-with-voice-features-in-microsoft-365-copilot", "title": "Get started with Copilot Voice", "locator": "Feature/account matrix; work/school data and privacy", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Work/school dictation and read-aloud are documented, while Voice availability varies and feedback audio is removed after 48 hours." }, { "id": "microsoft-copilot:ms-code-r2", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/extensibility/code-interpreter-security", "title": "Code interpreter security architecture", "locator": "Availability; isolated Azure VM; Python analysis", "sourceDate": "2025-11-26", "retrievedAt": "2026-10-21", "finding": "Code interpreter in Copilot/eligible declarative agents runs Python analysis and charts in session-isolated Azure VMs with no network traffic." }, { "id": "microsoft-copilot:ms-chat-privacy-r2", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/copilot/privacy-and-protections", "title": "Copilot Chat privacy and protections", "locator": "Exchange logging; OneDrive uploads; Office file generation", "sourceDate": "2026-08-24", "retrievedAt": "2026-10-21", "finding": "Managed work Chat logs prompts/responses in Exchange and places uploads in OneDrive for Business; generated Office files have separate download/storage paths." }, { "id": "microsoft-copilot:ms-language", "productId": "microsoft-copilot", "kind": "documented", "url": "https://support.microsoft.com/en-us/microsoft-365-copilot/supported-languages-for-microsoft-365-copilot", "title": "Supported languages for Microsoft Copilot", "locator": "Work or school accounts; localization description", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The supported work/school language list includes English, German, French and Italian, with localization asserted by Microsoft." }, { "id": "swisscom-assistant:swisscom-assistant:trial-terms", "productId": "swisscom-assistant", "kind": "documented", "url": "https://documents.swisscom.com/product/filestore/lib/a195711f-5f91-4746-96c1-8394cb28f0fd/leg1955-en.pdf", "title": "Data protection and terms of use, Swiss AI Assistant Free Trial", "locator": "Page 1 sections B.1-B.7 and C.8-C.9; version Jun2026", "sourceDate": "2026-06-01", "retrievedAt": "2026-10-21", "finding": "Specifies Swiss platform processing, EU Web Fetch URL exception, no training, trial rights and deletion three months after an unconverted trial." }, { "id": "microsoft-copilot:ms-cost-setup", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/usage-based-billing-copilot-credits-setup", "title": "Set up usage-based billing for Copilot Credits", "locator": "Roles; monthly limits; prepaid and PAYG", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The cost dashboard exposes policy and per-user monthly limits and consumes prepaid credit before PAYG overage." }, { "id": "microsoft-copilot:ms-usage", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/admin/activity-reports/microsoft-365-copilot-usage", "title": "Microsoft Copilot usage report", "locator": "Report metrics and privacy note", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The paid report tracks adoption and application activity and hides identifying user, group and site fields by default." }, { "id": "microsoft-copilot:ms-audit", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/purview/audit-copilot", "title": "Audit logs for Copilot and AI applications", "locator": "Admin and user activities; common properties", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Enabled Purview Audit records Copilot admin changes, users, accessed resources, agent identifiers and policy metadata." }, { "id": "microsoft-copilot:ms-audit-standard", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/purview/audit-solutions-overview", "title": "Learn about auditing solutions in Microsoft Purview", "locator": "Audit Standard and Premium retention", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Purview distinguishes standard audit retention from separately licensed longer-retention capabilities." }, { "id": "microsoft-copilot:ms-retention", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/purview/retention-policies-copilot", "title": "Learn about retention for Copilot and AI apps", "locator": "What is included; mailbox retention flow; holds", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Copilot interaction copies live in hidden Exchange folders, can have Purview retention policies and remain subject to legal holds." }, { "id": "microsoft-copilot:microsoft-copilot:r4-audit-export", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/purview/audit-copilot", "title": "Audit logs for Copilot and AI applications", "locator": "Accessing Copilot audit logs; Next steps", "sourceDate": "2026-08-26", "retrievedAt": "2026-10-26", "finding": "Purview supports searching and exporting Copilot audit events, then filtering exported AppIdentity values. This is metadata export, not a claim that audit events contain full prompts and responses." }, { "id": "microsoft-copilot:microsoft-copilot:r4-audit-api", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/graph/api/resources/report?view=graph-rest-beta", "title": "Microsoft 365 usage reports in Microsoft Graph", "locator": "Programmatically export unlicensed Copilot Chat usage", "sourceDate": "2025-12-23", "retrievedAt": "2026-10-26", "finding": "The document identifies EXO Search-UnifiedAuditLog CSV export and Office 365 Management Activity API streaming to SIEM for CopilotInteraction events. It distinguishes these from Graph usage-report APIs." }, { "id": "microsoft-copilot:ms-dlp-default", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/purview/dlp-microsoft365-copilot-location-default-policy", "title": "Learn about the default DLP policy for Microsoft 365 Copilot location", "locator": "Simulation mode default", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The default sensitive-prompt DLP policy simulates and alerts rather than blocking until configured otherwise." }, { "id": "microsoft-copilot:microsoft-copilot:r4-custom-dlp-types", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/purview/dlp-microsoft365-copilot-location-learn-about", "title": "Purview DLP for Copilot and Cowork", "locator": "Block sensitive information types in prompts; Files uploaded in prompts; Availability", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Prompt blocking supports built-in and custom sensitive-information types in preview with tenant rollout caveats. Uploaded-file contents are not scanned by this Copilot DLP location." }, { "id": "microsoft-copilot:ms-edp", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/enterprise-data-protection", "title": "Enterprise data protection in Microsoft Copilot and Microsoft Copilot Chat", "locator": "DPA; protection of prompts and responses", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Enterprise data protection applies Microsoft DPA/Product Terms and documents encryption and tenant separation." }, { "id": "microsoft-copilot:ms-eudb", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/privacy/eudb/eu-data-boundary-learn", "title": "What is the EU Data Boundary?", "locator": "Overview; logs; countries; configuration", "sourceDate": "2025-02-26", "retrievedAt": "2026-10-21", "finding": "The EU/EFTA boundary covers customer data and pseudonymized personal logs subject to transfer exceptions, with professional-services data committed at rest." }, { "id": "microsoft-copilot:ms-no-training", "productId": "microsoft-copilot", "kind": "vendor-claimed", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/microsoft-365-copilot-privacy", "title": "Microsoft Copilot no-training statement", "locator": "Important; abuse monitoring", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Microsoft states that prompts, responses and Graph data do not train foundation models and that the Copilot service opts out of Azure OpenAI abuse monitoring." }, { "id": "microsoft-copilot:ms-retention-r2", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/purview/retention-policies-copilot", "title": "Learn about retention for Copilot and AI apps", "locator": "Interaction storage; retention/hold processing; deleted users", "sourceDate": "2025-09-26", "retrievedAt": "2026-10-21", "finding": "Purview governs Exchange copies of AI interactions and holds, with asynchronous deletion processing distinct from uploaded-file storage." }, { "id": "microsoft-copilot:ms-subprocessors", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/copilot-subprocessor-overview", "title": "Overview of AI Subprocessors", "locator": "Subprocessor governance; customer notification", "sourceDate": "2026-08-18", "retrievedAt": "2026-10-21", "finding": "Microsoft links its Online Services Subprocessors List and subscriptions for change notifications." }, { "id": "microsoft-copilot:microsoft-copilot:r4-report-access", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/compliance/assurance/stp-get-started", "title": "Microsoft Service Trust Portal access", "locator": "Accessing the Service Trust Portal; Reports, Whitepapers and Artifacts", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Microsoft publishes external audit reports and third-party penetration-test attestations in STP; some downloads require an Entra organization account and acceptance of the compliance-material NDA. No report was downloaded." }, { "id": "microsoft-copilot:microsoft-copilot:r5-bsi-iso27001", "productId": "microsoft-copilot", "kind": "certificate-verified", "url": "https://www.bsigroup.com/en-GB/products-and-services/assessment-and-certification/validation-and-verification/client-directory-certificate/IS%20552878/", "title": "BSI certificate registry: Microsoft 365 ISMS IS 552878", "locator": "ISO/IEC 27001:2022; Microsoft Corporation; scope and effective/expiry dates", "sourceDate": "2024-07-26", "retrievedAt": "2026-10-26", "finding": "BSI registry verifies Microsoft Corporation IS 552878 for the Microsoft 365 services ISMS, development, operations and PII protection, with a February 14, 2024 applicability statement. It does not name Copilot separately.", "issuer": "BSI", "certificateScope": "Microsoft Corporation; Microsoft 365 services ISMS, development, operations and PII protection; Statement of Applicability dated 2024-02-14. No explicit Copilot-specific scope list was obtained from this registry entry.", "validFrom": "2024-07-29", "validUntil": "2027-07-28", "registryUrl": "https://www.bsigroup.com/en-GB/products-and-services/assessment-and-certification/validation-and-verification/client-directory-certificate/IS%20552878/" }, { "id": "microsoft-copilot:microsoft-copilot:r5-bsi-iso27701", "productId": "microsoft-copilot", "kind": "certificate-verified", "url": "https://www.bsigroup.com/en-GB/products-and-services/assessment-and-certification/validation-and-verification/client-directory-certificate/PM%20741035/", "title": "BSI certificate registry: Microsoft 365 privacy PM 741035", "locator": "ISO/IEC 27701:2019; processor scope; effective/expiry dates", "sourceDate": "2024-07-26", "retrievedAt": "2026-10-26", "finding": "BSI verifies the Microsoft 365 services processor privacy-management scope, referring to IS 552878 and the February 14, 2024 applicability statement. Copilot-specific applicability is not independently enumerated.", "issuer": "BSI", "certificateScope": "Microsoft Corporation; Microsoft 365 services ISMS, development, operations, support and PII protection as a processor; Statement of Applicability dated 2024-02-14; references IS 552878. Not a separately enumerated Copilot certificate.", "validFrom": "2024-07-29", "validUntil": "2027-07-28", "registryUrl": "https://www.bsigroup.com/en-GB/products-and-services/assessment-and-certification/validation-and-verification/client-directory-certificate/PM%20741035/" }, { "id": "microsoft-copilot:microsoft-copilot:r5-copilot-compliance-boundary", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/microsoft-365-copilot-privacy", "title": "Copilot Microsoft 365 compliance relationship", "locator": "Meeting regulatory compliance requirements", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Microsoft includes Copilot in its existing Microsoft 365 privacy/security/compliance commitments and lists ISO 27001/42001. This is vendor scope documentation, not the issuer’s Copilot-specific certificate schedule." }, { "id": "microsoft-copilot:microsoft-copilot:r5-iso42001-scope", "productId": "microsoft-copilot", "kind": "vendor-claimed", "url": "https://learn.microsoft.com/en-us/compliance/regulatory/offering-iso-42001", "title": "Microsoft public ISO 42001 service scope", "locator": "Microsoft AI services in scope; report route", "sourceDate": "2026-09-11", "retrievedAt": "2026-10-26", "finding": "Microsoft explicitly lists Copilot and Copilot Chat in its ISO 42001 service scope. The public page points to STP but does not provide an issuer/certificate validity interval for those products." }, { "id": "microsoft-copilot:ms-price-de", "productId": "microsoft-copilot", "kind": "vendor-claimed", "url": "https://www.microsoft.com/de-de/copilot/pricing/enterprise", "title": "Microsoft Copilot - Pläne und Preise für Unternehmen", "locator": "Paid Microsoft 365 Copilot price card and tax notice", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The German page lists EUR 26 per user per month billed annually excluding VAT, plus a qualifying M365 subscription." }, { "id": "microsoft-copilot:ms-credit-rates", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-copilot-studio/requirements-messages-management", "title": "Billing rates and management", "locator": "Copilot Credits billing table", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Studio billing uses feature-dependent credits, with qualifying paid-user assistive scenarios listed at no charge." }, { "id": "microsoft-copilot:fx-20261020", "productId": "microsoft-copilot", "kind": "documented", "url": "https://www.ecb.europa.eu/stats/eurofxref/eurofxref-hist.xml", "title": "Euro foreign exchange reference rates", "locator": "Cube time=2026-10-20; USD and CHF entries", "sourceDate": "2026-10-20", "retrievedAt": "2026-10-21", "finding": "ECB historical XML retrieved directly confirms EUR 1 = USD 1.1215 and CHF 0.9237 for 2026-10-20." }, { "id": "swisscom-assistant:swisscom-assistant:ecb-fx", "productId": "swisscom-assistant", "kind": "documented", "url": "https://www.ecb.europa.eu/stats/eurofxref/eurofxref-hist.xml", "title": "ECB euro foreign exchange reference rates, 20 October 2026", "locator": "Cube time=\"2026-10-20\": USD and CHF", "sourceDate": "2026-10-20", "retrievedAt": "2026-10-21", "finding": "ECB records EUR 1 = USD 1.1215 and CHF 0.9237 on 20 October 2026; derived USD to EUR is 1/1.1215 and CHF to EUR is 1/0.9237." }, { "id": "microsoft-copilot:microsoft-copilot:r4-support-channels", "productId": "microsoft-copilot", "kind": "documented", "url": "https://learn.microsoft.com/en-us/microsoft-365/copilot/extensibility/feedback", "title": "Copilot support and feedback", "locator": "Developer support channels", "sourceDate": "2026-01-22", "retrievedAt": "2026-10-26", "finding": "Copilot extensibility support directs general questions to Microsoft Q&A and service/development issues to Admin Center Help and Support; service requests depend on Premier/Unified support agreement." }, { "id": "microsoft-copilot:ms-training", "productId": "microsoft-copilot", "kind": "vendor-claimed", "url": "https://adoption.microsoft.com/en-us/copilot/skilling-center/", "title": "Microsoft Copilot Skilling Center", "locator": "Role-based resources; Academy; Champions", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Microsoft publishes admin and user learning resources and links its Champion programme." } ] }