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Agent-readable comparison

Glean vs nuwacom

Published by onAI. onAI also sells one of the products compared here. Findings about other products link to public sources so you can check them; statements about onAI are marked as stated by onAI.

This comparison has 48 criteria with sourced findings for both products, including 47 that a second agent cross-checked for both. 51 criteria have a sourced finding for at least one product. "Sourced" findings passed publication validation: they are scoped, fresh and cite public resolved sources. "Agent cross-checked" findings also received a separate agent source pass, not necessarily a hands-on test. "Stated by onAI" marks the publisher's own statements about its product (evidence type vendor-statement), which cite no third-party source. Humans approve the rubric, templates and generator; they do not review every finding. No winner is declared. A missing sourced finding is not evidence that a capability is absent.

Same facts as Markdown and JSON. Methodology.

Models

MOD-01 Model catalogue and providers

Judgment rule: List each available model by provider and plan, including reasoning, fast and multimodal variants. Record whether the user picks the model, the product routes automatically, or both. A provider counts only if at least one of its current models is selectable on the scoped plan.

Glean

Agent cross-checked Support: partial

Model Hub documents multi-provider choice and Auto routing. New department Auto policies require opt-in rollout as of October 21, with GA scheduled October 29.

Availability: unknown · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=As of 2026-10-21: established model catalog plus opt-in new Auto-policy rollout; no tenant observed; plan=Core Suite + Model Hub Usage with Universal Model Key or Customer Key; new department policies only on Glean-key deployments with rollout enabled. Enterprise Flex billing is separate.; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • This criterion combines established model choice with an opt-in policy rollout; no blanket current GA status is asserted for the new policies. Enabled tenant models and per-request routing were not observed.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:models, glean:glean:r2-core-entitlements, glean:glean:key-matrix, glean:glean:r3-october-rollout-migration, glean:glean:uploads.

nuwacom

Agent cross-checked Support: partial

Selectable models span closed and EU-hosted open-weight families with Auto routing and model-specific regions.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace, nuwacom completion, agents, skills and assets APIs; version=Public documentation checked 2026-10-21; plan=Business/Enterprise with administrator-enabled models; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Model tables label each EU, US or Global route; os=not specified.

Limitations

  • current_models: Text list includes GPT6 Astra/Sol/Luna,6.1Sol,5.6Sol/Terra/Luna,5.5,5.4,5.2,5.1,5/mini/nano,4.1/mini/nano,4o/mini, o1/o3/o3mini/o4mini; Fable5/5.1, Opus4.5/4.6/4.7/4.8/5/5.5, Sonnet4.5/4.6/5/5.5, Haiku4.5/5.5; Gemini4Argon,3.8/3.7/3.6/3.5Flash/FlashLite,3.1ProPreview/3ProPreview,2.5Pro/Flash/ProReasoning; MistralLarge3, GLM5/5.1/5.2/5.3/5.3Flash, DeepSeekV4Flash0731/V4Pro0813/V4.1Flash/1017, KimiK3, Qwen3.8Max/3.8-27B/3.6-27B, MiniMaxM3. Availability is admin/provider/region dependent; not a tested authenticated picker.
  • auto_routing: Auto routes simple tasks to Instant and complex tasks to a stronger assigned model; EU-hosted provider fallback is documented. The exact model display after routing was not established.
  • multimodal_input: Model tables flag image support; files/audio/video can be uploaded and processed by separate tools. DeepSeekV4Flash0731 lacks image input. Raw audio capability cannot be inferred for every text model.
  • providers Which model providers are available? [supported]: OpenAI, Anthropic, Google, Mistral, Z.ai, DeepSeek, Moonshot/Kimi, Qwen/Alibaba, MiniMax and Black Forest Labs have named table entries. Sources: nuwacom:nuwacom:models, nuwacom:nuwacom:model-web.
  • current_models Which current models are selectable on this plan? [partial]: Text list includes GPT6 Astra/Sol/Luna,6.1Sol,5.6Sol/Terra/Luna,5.5,5.4,5.2,5.1,5/mini/nano,4.1/mini/nano,4o/mini, o1/o3/o3mini/o4mini; Fable5/5.1, Opus4.5/4.6/4.7/4.8/5/5.5, Sonnet4.5/4.6/5/5.5, Haiku4.5/5.5; Gemini4Argon,3.8/3.7/3.6/3.5Flash/FlashLite,3.1ProPreview/3ProPreview,2.5Pro/Flash/ProReasoning; MistralLarge3, GLM5/5.1/5.2/5.3/5.3Flash, DeepSeekV4Flash0731/V4Pro0813/V4.1Flash/1017, KimiK3, Qwen3.8Max/3.8-27B/3.6-27B, MiniMaxM3. Availability is admin/provider/region dependent; not a tested authenticated picker. Sources: nuwacom:nuwacom:models, nuwacom:nuwacom:model-web, nuwacom:nuwacom:changes.
  • user_choice Can users pick the model per chat? [supported]: Users can choose a model for each request; manual selection overrides Auto. Sources: nuwacom:nuwacom:chat.
  • auto_routing Does the product route between models automatically, and is the chosen model shown? [partial]: Auto routes simple tasks to Instant and complex tasks to a stronger assigned model; EU-hosted provider fallback is documented. The exact model display after routing was not established. Sources: nuwacom:nuwacom:models, nuwacom:nuwacom:chat.
  • multimodal_input Which models accept images, audio or files? [partial]: Model tables flag image support; files/audio/video can be uploaded and processed by separate tools. DeepSeekV4Flash0731 lacks image input. Raw audio capability cannot be inferred for every text model. Sources: nuwacom:nuwacom:model-web, nuwacom:nuwacom:chat.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:models, nuwacom:nuwacom:model-web, nuwacom:nuwacom:changes, nuwacom:nuwacom:chat.

MOD-02 Model freshness

Judgment rule: Measure the days from a provider's general release to availability in the product for the last three major releases from OpenAI, Anthropic and Google (and Mistral where offered). Use dated changelogs or observation. Record deprecation notice for retired models.

Glean

Agent cross-checked Support: partial

Dated release notes and model deprecation guidance are public; comparable release-lag measurements remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex Model Hub; Customer Key deprecation policy distinguished from Universal Model Key; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • release_lag_days What was the lag for each of the last three major releases, per provider? [unknown]: What was the lag for each of the last three major releases, per provider? The release notes were checked, but provider general-release dates and scoped product-availability dates were not paired for the last three releases per provider.
  • changelog Is there a dated public model changelog? [supported]: Public dated release notes include October 15, 2026 and model announcements. Sources: glean:glean:release, glean:glean:r2-core-entitlements.
  • deprecation_notice How much notice is given before a model is removed? [partial]: For Customer Key Assistant, email notices are described at 60 and 15 days. The page also describes automatic migration for deprecated configurations; application to each removal needs confirmation. Sources: glean:glean:deprecation, glean:glean:r2-core-entitlements.
  • version_pinning Can an admin keep an older model version? [partial]: Customer Key admins manage upgrades but deprecated models stop being usable. No indefinite version-pinning entitlement is established. Sources: glean:glean:deprecation, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:release, glean:glean:r2-core-entitlements, glean:glean:deprecation.

nuwacom

Agent cross-checked Support: partial

Dated model release notes exist; provider release lag and version retention were not verified.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business SaaS unless Enterprise, custom deployment or beta is explicitly named; documentation pages do not generally specify plan entitlement; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • Unverified release_lag_days, deprecation_notice, version_pinning: No cross-checked last-three-release GA dates per provider, fixed deprecation notice or guaranteed older-version pinning was established from model/release/settings documentation.
  • release_lag_days What was the lag for each of the last three major releases, per provider? [unknown]: What was the lag for each of the last three major releases, per provider? Unknown. No cross-checked last-three-release GA dates per provider, fixed deprecation notice or guaranteed older-version pinning was established from model/release/settings documentation.
  • changelog Is there a dated public model changelog? [supported]: Release notes through2026-10-16 identify Gemini4Argon and model access changes; older dated entries list provider additions. Sources: nuwacom:nuwacom:changes.
  • deprecation_notice How much notice is given before a model is removed? [unknown]: How much notice is given before a model is removed? Unknown. No cross-checked last-three-release GA dates per provider, fixed deprecation notice or guaranteed older-version pinning was established from model/release/settings documentation.
  • version_pinning Can an admin keep an older model version? [unknown]: Can an admin keep an older model version? Unknown. No cross-checked last-three-release GA dates per provider, fixed deprecation notice or guaranteed older-version pinning was established from model/release/settings documentation.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:changes.

MOD-03 Bring-your-own keys and provider contracts

Judgment rule: Record customer-held API keys, customer cloud accounts (Azure OpenAI, Bedrock, Vertex), and aggregator routes (OpenRouter, LiteLLM) as separate routes. Record what still works without a vendor-provided model, whether prices change with BYO, and documented restrictions. API-key support does not imply support for the customer's own Azure contract.

Glean

Agent cross-checked Support: partial

Customer Key supports named provider accounts; it has documented feature and cloud restrictions.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Customer Key + Glean-family Model Hub Usage; Enterprise Flex Customer Key/private-cloud discounts are separately contractual; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • own_api_keys Can the customer use its own provider API keys? [supported]: Customer Key supports customer provider credentials including OpenAI and direct Anthropic keys. Sources: glean:glean:models, glean:glean:r2-core-entitlements.
  • own_cloud_contract Can it use its own Azure OpenAI, Bedrock or Vertex deployment? [partial]: Customer Key supports Azure OpenAI and named provider credentials. The supported-LLMs matrix permits Vertex only on GCP and Bedrock only on AWS; Configure LLMs separately says customer AWS can use Vertex, while its Vertex setup heading says GCP-only. AWS/Vertex eligibility is therefore unknown; no cross-cloud promise is made. Sources: glean:glean:models, glean:glean:key-matrix, glean:glean:r2-auto-policy-and-cloud-conflict, glean:glean:r2-core-entitlements.
  • custom_endpoint Can an admin add any OpenAI-compatible endpoint? [unknown]: Can an admin add any OpenAI-compatible endpoint? The supported-provider configuration and key matrix were checked; arbitrary OpenAI-compatible customer endpoints are not established.
  • byo_pricing Does BYO change the licence price? [partial]: Core Suite Customer Key limits Glean Model Hub charges to Glean-family usage; customer provider use is paid directly. Enterprise Flex says seats/credits are discounted for own-key/private-cloud customers but publishes no numeric adjustment. Sources: glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.
  • byo_restrictions Which features stop working with BYO? [supported]: The key matrix marks Meeting Notes and podcast artifacts unsupported on Customer Key. Text defaults share one provider; image models may differ. Memory depends on deployment readiness. Sources: glean:glean:key-matrix, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:models, glean:glean:r2-core-entitlements, glean:glean:key-matrix, glean:glean:r2-auto-policy-and-cloud-conflict, glean:glean:r2-flex-entitlements.

nuwacom

No public information found Support: not-published

We found no public information on this. A missing finding is not evidence that the product lacks the capability.

MOD-04 Local and self-hosted models

Judgment rule: Record support for models running in the customer's environment (vLLM, Ollama, TGI or similar) and which features work with them: chat, RAG, tools, embeddings. Distinguish a documented, supported route from a generic endpoint that happens to work.

Glean

Agent cross-checked Support: partial

The documented Universal Model Key open models run in the US. Supported customer-operated chat and embedding routes remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public open-model guide retrieved 2026-10-26; no deployment observed; plan=Universal Model Key open-model route; current guide does not name a Core Suite/Flex entitlement for customer-operated models; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • The US inference finding is limited to the Universal Model Key open models described by the source. No absence of every conceivable private deployment is inferred.
  • self_hosted_chat Can chat use a customer-hosted model? [unknown]: Can chat use a customer-hosted model? The public Model Hub, Customer Key matrix and deployment guides describe named hosted-provider routes. They do not establish supported vLLM/Ollama/TGI chat, customer embeddings, parity or vendor-hosted open-model inference in a named EU/CH region. Creator-region model toggles do not prove inference location.
  • self_hosted_embeddings Can retrieval use customer-hosted embeddings? [unknown]: Can retrieval use customer-hosted embeddings? The public Model Hub, Customer Key matrix and deployment guides describe named hosted-provider routes. They do not establish supported vLLM/Ollama/TGI chat, customer embeddings, parity or vendor-hosted open-model inference in a named EU/CH region. Creator-region model toggles do not prove inference location.
  • feature_parity Which features fail with self-hosted models? [unknown]: Which features fail with self-hosted models? The public Model Hub, Customer Key matrix and deployment guides describe named hosted-provider routes. They do not establish supported vLLM/Ollama/TGI chat, customer embeddings, parity or vendor-hosted open-model inference in a named EU/CH region. Creator-region model toggles do not prove inference location.
  • vendor_hosted_open_models Does the vendor host open-weight models in EU/CH? [unsupported]: For Universal Model Key open models described in the region-control guide, inference is hosted in the US regardless of creator country. That documented route does not provide EU/CH-hosted open-model inference; other private contracts are unverified. Sources: glean:glean:r4-open-model-inference.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: glean:glean:r4-open-model-inference.

nuwacom

Agent cross-checked Support: partial

EU-hosted open-weight models are listed; customer-hosted inference integration is not specified.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business SaaS unless Enterprise, custom deployment or beta is explicitly named; documentation pages do not generally specify plan entitlement; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • vendor_hosted_open_models: Hosted EU entries include MistralLarge3, KimiK3, GLM5.x, DeepSeekV4.x, Qwen3.x and MiniMaxM3. Open-weight family naming is not a component licence audit.
  • Unverified self_hosted_chat, self_hosted_embeddings, feature_parity: Full-platform self-managed terms do not establish a documented chat/embedding route to customer-hosted models or its feature parity; no endpoint fixture was run.
  • self_hosted_chat Can chat use a customer-hosted model? [unknown]: Can chat use a customer-hosted model? Unknown. Full-platform self-managed terms do not establish a documented chat/embedding route to customer-hosted models or its feature parity; no endpoint fixture was run.
  • self_hosted_embeddings Can retrieval use customer-hosted embeddings? [unknown]: Can retrieval use customer-hosted embeddings? Unknown. Full-platform self-managed terms do not establish a documented chat/embedding route to customer-hosted models or its feature parity; no endpoint fixture was run.
  • feature_parity Which features fail with self-hosted models? [unknown]: Which features fail with self-hosted models? Unknown. Full-platform self-managed terms do not establish a documented chat/embedding route to customer-hosted models or its feature parity; no endpoint fixture was run.
  • vendor_hosted_open_models Does the vendor host open-weight models in EU/CH? [partial]: Hosted EU entries include MistralLarge3, KimiK3, GLM5.x, DeepSeekV4.x, Qwen3.x and MiniMaxM3. Open-weight family naming is not a component licence audit. Sources: nuwacom:nuwacom:models, nuwacom:nuwacom:model-web.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:models, nuwacom:nuwacom:model-web.

MOD-05 Model control and usage limits

Judgment rule: Record admin allow-lists per group, default models, restrictions on which models may see which data, and per-user rate or fair-use limits. Test one restriction with two users in different groups. Record limits as enforced stops, warnings or undocumented fair use.

Glean

Agent cross-checked Support: partial

Model restrictions and blocking usage limits are documented; new department Auto policies remain an opt-in rollout on October 21.

Availability: unknown · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=As of 2026-10-21: existing controls plus opt-in Auto policies; policy GA scheduled 2026-10-29; plan=Core Suite/Enterprise Flex model governance and usage limits; new Auto policies require Glean-key deployment and Feature rollouts opt-in. Legacy Enterprise exclusions preserved.; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Existing controls and the new policy rollout have different availability. No two-user enforcement test was run; hiding premium models alone does not prevent Auto from using them.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:model-controls, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:restrictions, glean:glean:model-config, glean:glean:key-matrix, glean:glean:r3-october-rollout-migration, glean:glean:limits.

nuwacom

Agent cross-checked Support: partial

Admins choose models and defaults, with per-user/group access and published limit behavior but no absolute allowance.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • model_allowlist_by_group: The October 16 release describes user/group model access. Current settings document per-user restrictions, with default and Auto models always available. Agents fall back to the default model for users without access; workflows fail at a restricted step, and embedded agents bypass these checks.
  • data_bound_models: Central enabled EU-only model configuration restricts regular-user routes, but a separate knowledge-versus-general model policy is not established and embeds are exempt from per-user checks.
  • user_limits: Standard/Premium/Power supply1x/2x/5x relative monthly usage; numeric message/token/base monetary allowances are not published.
  • model_allowlist_by_group Can admins limit models per group? [partial]: The October 16 release describes user/group model access. Current settings document per-user restrictions, with default and Auto models always available. Agents fall back to the default model for users without access; workflows fail at a restricted step, and embedded agents bypass these checks. Sources: nuwacom:nuwacom:changes-20261026, nuwacom:nuwacom:settings-20261026.
  • data_bound_models Can admins restrict which models receive connector or knowledge content? [partial]: Central enabled EU-only model configuration restricts regular-user routes, but a separate knowledge-versus-general model policy is not established and embeds are exempt from per-user checks. Sources: nuwacom:nuwacom:overview-20261026, nuwacom:nuwacom:settings-20261026.
  • default_model Can admins set the default model? [supported]: Workspace default Auto/specific model, Instant/stronger Auto assignments and image/video defaults are configurable; users may set personal default. Sources: nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:models-20261026, nuwacom:nuwacom:account-20261026.
  • user_limits What per-user message or token limits apply, and are they published? [partial]: Standard/Premium/Power supply1x/2x/5x relative monthly usage; numeric message/token/base monetary allowances are not published. Sources: nuwacom:nuwacom:usage-20261026, nuwacom:nuwacom:rules-20261026.
  • limit_behaviour What happens when a limit is reached? [supported]: Interactive usage falls back to Instant; API, workflow and chatbot usage pause at the approved budget. No automatic additional charges; admin approval or reset is needed. Sources: nuwacom:nuwacom:rules-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:changes-20261026, nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:overview-20261026, nuwacom:nuwacom:models-20261026, nuwacom:nuwacom:account-20261026, nuwacom:nuwacom:usage-20261026, nuwacom:nuwacom:rules-20261026, nuwacom:nuwacom:docs-full-recheck-20261026.

Company knowledge

KNOW-01 Files in chat

Judgment rule: Record supported formats, size and count limits, scanned-PDF OCR, tables and spreadsheets, images inside documents, and whether a file is read in full or retrieved in chunks. Upload the shared fixture set (long German PDF, scanned contract, Excel with formulas, PowerPoint) and record failures.

Glean

Agent cross-checked Support: partial

Chat uploads support common office formats with explicit size limits and OCR prerequisites.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Assistant + Model Hub Usage; Enterprise Flex doc uploads follow its named Assistant mode allowances; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Shared long-PDF, scan, spreadsheet and presentation fixture was not run.
  • formats Which formats are accepted? [supported]: Documented formats include PDF, DOC/DOCX, XLS/XLSX/XLSM, PPT/PPTX, text and image files; audio/video uploads are excluded. Sources: glean:glean:uploads, glean:glean:r2-core-entitlements.
  • limits What size and count limits apply per file and chat? [supported]: 128K models allow 5 files at 64 MB each; 32K models 4 at 32 MB; 8K models 2 at 16 MB. Minimum file size is 1 KB. Sources: glean:glean:uploads, glean:glean:r2-core-entitlements.
  • ocr Are scanned PDFs read? [supported]: Scanned PDFs require OCR enabled by an administrator or support. Sources: glean:glean:uploads, glean:glean:r2-core-entitlements.
  • spreadsheets Are Excel tables read with structure intact? [partial]: Data Analysis handles uploaded spreadsheets, but merged cells, hierarchical tables, charts and complex structures have limited support. Fixture formula and structure fidelity was not tested. Sources: glean:glean:analysis, glean:glean:r2-core-entitlements.
  • full_vs_chunked Is the whole file used or only retrieved parts, and does the user see which? [partial]: Uploaded analysis files expose full raw content within size limits; referenced indexed spreadsheets may be truncated. Archives are inspected on demand in Thinking mode. Complete visibility into selected chunks was not verified. Sources: glean:glean:analysis, glean:glean:uploads, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:uploads, glean:glean:r2-core-entitlements, glean:glean:analysis.

nuwacom

Agent cross-checked Support: partial

Chat accepts broad office, text, image and media formats; parsing fidelity and total context limits are untested.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • limits: Document/slide template uploads are50MB; this does not establish universal attachment or chat-count limits.
  • ocr: Are scanned PDFs read? Unknown. No scanned-PDF/OCR or structured workbook fixture was run, and universal per-chat size/count/context limits were not established. Search on 2026-10-26: https://docs.nuwacom.ai/product/chat.md, https://docs.nuwacom.ai/en/documents.md, https://docs.nuwacom.ai/en/slides.md. No additional scoped evidence established this answer.
  • spreadsheets: Excel/CSV/Sheets can be analyzed through Python; preservation of merged cells/formulas/structure was not independently tested.
  • full_vs_chunked: Knowledge sync extracts content and retrieval uses selected sources; full-file versus retrieved chunk thresholds and user visibility are unspecified.
  • formats Which formats are accepted? [supported]: PDF, Word/doc/docx, Excel/xls/xlsx/CSV, PowerPoint/ppt/pptx, ODT, EPUB, JSON, Markdown/plaintext/HTML/XML/RTF, reStructuredText, OutlookMSG/EML, JPEG/PNG/WebP/nonanimatedGIF, audioMP3/WAV/OGG/FLAC/AAC/AIFF/M4A, MP4/WebM and Google native documents are listed. Sources: nuwacom:nuwacom:chat-20261026.
  • limits What size and count limits apply per file and chat? [partial]: Document/slide template uploads are50MB; this does not establish universal attachment or chat-count limits. Sources: nuwacom:nuwacom:documents-20261026, nuwacom:nuwacom:slides-20261026.
  • ocr Are scanned PDFs read? [unknown]: Are scanned PDFs read? Unknown. No scanned-PDF/OCR or structured workbook fixture was run, and universal per-chat size/count/context limits were not established. Search on 2026-10-26: https://docs.nuwacom.ai/product/chat.md, https://docs.nuwacom.ai/en/documents.md, https://docs.nuwacom.ai/en/slides.md. No additional scoped evidence established this answer.
  • spreadsheets Are Excel tables read with structure intact? [partial]: Excel/CSV/Sheets can be analyzed through Python; preservation of merged cells/formulas/structure was not independently tested. Sources: nuwacom:nuwacom:analysis-20261026.
  • full_vs_chunked Is the whole file used or only retrieved parts, and does the user see which? [partial]: Knowledge sync extracts content and retrieval uses selected sources; full-file versus retrieved chunk thresholds and user visibility are unspecified. Sources: nuwacom:nuwacom:knowledge-20261026, nuwacom:nuwacom:chat-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:chat-20261026, nuwacom:nuwacom:documents-20261026, nuwacom:nuwacom:slides-20261026, nuwacom:nuwacom:analysis-20261026, nuwacom:nuwacom:knowledge-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

KNOW-02 Knowledge bases and shared collections

Judgment rule: Record curated document collections that persist across chats, who can create and share them, size limits, and how they attach to assistants. Distinguish personal, group and organisation-wide scope.

Glean

Agent cross-checked Support: partial

Core Suite includes Library Collections; the replacement Projects rollout and plan entitlement remain qualified.

Availability: unknown · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Library Collections included; current Projects rollout/entitlement not separately established; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Projects are rolling out gradually and may not be enabled for a given deployment. Chat and artifact sharing is separate from project membership.
  • Projects is documented as a gradual replacement for Collections, but its current Core Suite/Enterprise Flex entitlement and rollout were not verified.
  • persistent_collections Can users keep document collections across chats? [partial]: Core Suite includes persistent Library Collections. Projects documentation describes a replacement containing chats/documents/files/artifacts, but current Core Suite/Enterprise Flex Projects entitlement and migration rollout were not verified. Sources: glean:glean:r2-core-entitlements, glean:glean:projects.
  • sharing_scope Can collections be shared with users, groups or the whole organisation? [unknown]: The Projects guide describes private-by-default and people/group sharing, but current Projects rollout/entitlement under Core Suite or Enterprise Flex is not separately established. No current plan-scoped project-sharing guarantee is made.
  • size_limits What are the collection limits? [unknown]: What are the collection limits? The Projects guide and agent builder were checked, but a current project size cap and direct knowledge-binding contract are not specified.
  • assistant_binding Can collections be bound to an assistant? [unknown]: Projects and Agent Builder were checked; direct binding of a persistent Project or Collection to an assistant was not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:r2-core-entitlements, glean:glean:projects.

nuwacom

No public information found Support: not-published

We found no public information on this. A missing finding is not evidence that the product lacks the capability.

KNOW-03 Enterprise connectors

Judgment rule: List each connector separately with plan, availability and setup owner: SharePoint, OneDrive, Outlook, Teams, Google Drive, Gmail, Confluence, Jira, Notion, Box, Salesforce, ServiceNow, file shares. Record whether the vendor or a third party (or the customer via MCP) provides it, and whether it needs admin consent. A connector listed on a roadmap or partner page is `announced`. An on-prem connector or gateway proves access to local data, not a self-hosted platform (DATA-02).

Glean

Agent cross-checked Support: partial

Glean documents M365, Google and Atlassian connectors, with indexed and live patterns depending on source.

Availability: generally-available · Delivery: official-integration
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite native connectors included; individual connector setup/consent still required; Enterprise Flex platform connections use applicable feature allowances; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:outlook, glean:glean:teams-connector, glean:glean:r2-core-entitlements, glean:glean:drive, glean:glean:gmail, glean:glean:connectors, glean:glean:deploy, glean:glean:gateway.

nuwacom

Agent cross-checked Support: partial

Native Microsoft, Google, Atlassian and business connectors coexist with custom MCP; automatic sync is Enterprise.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business/Enterprise native connectors; Enterprise automated knowledge synchronization. Custom MCP entitlement is unverified.; add_ons=Enterprise automated SharePoint/OneDrive/GoogleDrive/Confluence knowledge sync, Custom/curated MCP, eligible tier unspecified; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • other_systems: The public directory lists Slack, Notion, Pipedrive, HubSpot and Personio. Custom MCP is documented, but its eligible plan is not established, so no Business/Enterprise MCP entitlement is asserted.
  • on_prem_sources: Can on-prem file shares or databases be connected? Unknown. No supported on-prem file-share/database connector matrix or network architecture was established. MCP alone does not prove an on-prem route. Search on 2026-10-26: https://docs.nuwacom.ai/en/connector-directory.md, https://nuwacom.com/en/pricing, https://docs.nuwacom.ai/en/product/knowledge.md. No additional scoped evidence established this answer.
  • connector_provider: The documented native Apps are preconfigured integrations managed by nuwacom. Custom MCP server operators and contracts vary; the plan entitlement and server-specific maintenance commitment remain unknown.
  • microsoft_365 Which M365 sources (SharePoint, OneDrive, Outlook, Teams) are connected? [supported]: SharePoint, OneDrive, Outlook, Teams, Excel, OneNote, Planner andPowerBI connectors expose search/read and selected writes. Enterprise knowledge sync names SharePoint/OneDrive. Sources: nuwacom:nuwacom:directory-20261026, nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:knowledge-20261026.
  • google_workspace Which Google sources are connected? [supported]: Drive, Docs, Sheets, Gmail, Calendar andMeet transcripts; Drive knowledge sync is listed. Sources: nuwacom:nuwacom:directory-20261026, nuwacom:nuwacom:knowledge-20261026.
  • atlassian Confluence and Jira? [supported]: Jira andConfluence native connector actions; Confluence also appears in current Knowledge sync list. Sources: nuwacom:nuwacom:directory-20261026, nuwacom:nuwacom:knowledge-20261026.
  • other_systems Which other business systems? [partial]: The public directory lists Slack, Notion, Pipedrive, HubSpot and Personio. Custom MCP is documented, but its eligible plan is not established, so no Business/Enterprise MCP entitlement is asserted. Sources: nuwacom:nuwacom:directory-20261026, nuwacom:nuwacom:pricing-20261026.
  • on_prem_sources Can on-prem file shares or databases be connected? [unknown]: Can on-prem file shares or databases be connected? Unknown. No supported on-prem file-share/database connector matrix or network architecture was established. MCP alone does not prove an on-prem route. Search on 2026-10-26: https://docs.nuwacom.ai/en/connector-directory.md, https://nuwacom.com/en/pricing, https://docs.nuwacom.ai/en/product/knowledge.md. No additional scoped evidence established this answer.
  • connector_provider Who builds and maintains each connector? [partial]: The documented native Apps are preconfigured integrations managed by nuwacom. Custom MCP server operators and contracts vary; the plan entitlement and server-specific maintenance commitment remain unknown. Sources: nuwacom:nuwacom:connectors-20261026, nuwacom:nuwacom:pricing-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:directory-20261026, nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:knowledge-20261026, nuwacom:nuwacom:connectors-20261026, nuwacom:nuwacom:mcp-20261026, nuwacom:nuwacom:docs-full-recheck-20261026.

KNOW-04 Permission-aware retrieval

Judgment rule: Using two test users, verify that a restricted document in the fixture tenant is never cited or summarised for the user without access, including after a permission change. Record whether permissions are enforced at query time by the source system, mirrored into an index, or not enforced. Record the propagation delay of a revocation.

Glean

Agent cross-checked Support: partial

Permission-aware indexed and live retrieval is documented; the restricted-document test is outstanding.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect permission enforcement and connector access; fine-grained source rules documented per connector; add_ons=Glean Protect+ and account-team enablement for O365 sensitivity-label redlisting only; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Permission claims are documented only; no leak-free outcome or measured propagation delay is claimed.
  • source_permissions_respected Are source permissions enforced per user? [supported]: SharePoint, OneDrive and Teams docs describe per-user permissions checked at query time. This is documentary evidence, not a passed two-user test. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:teams-connector, glean:glean:r2-core-entitlements.
  • enforcement_point Does the source system, a mirrored index or nothing enforce them? [supported]: Indexed routes copy source ACLs into Glean and evaluate them at query time; live SharePoint/OneDrive routes avoid a stored content index. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:r2-core-entitlements.
  • revocation_delay How quickly does a removed permission take effect? [partial]: For indexed Drive, activity changes are checked every 10 minutes and group membership hourly. These are crawl schedules, not a measured revocation guarantee. Sources: glean:glean:drive, glean:glean:r2-core-entitlements.
  • admin_scope_controls Can admins exclude sites, folders or labels? [supported]: Admins can include/exclude connectors, containers and documents from LLM access. Changes may take up to an hour. Sources: glean:glean:restrictions, glean:glean:r2-core-entitlements.
  • sensitivity_labels Are Microsoft Purview or similar labels respected? [partial]: Glean Protect+ can exclude SharePoint/OneDrive files by Purview label priority after account-team enablement. It requires crawling, may need days for the first full crawl, and does not cover Teams message text. This is index exclusion, not a passed live-permission test. Sources: glean:glean:r4-purview-label-redlist.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:teams-connector, glean:glean:r2-core-entitlements, glean:glean:drive, glean:glean:restrictions, glean:glean:r4-purview-label-redlist.

nuwacom

Agent cross-checked Support: partial

Live personal connectors and synced knowledge have materially different permission boundaries.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business/Enterprise live connectors; automated knowledge sync requires Enterprise; add_ons=Enterprise automated SharePoint/OneDrive/GoogleDrive/Confluence knowledge sync; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • source_permissions_respected: Business/Enterprise personal live connections act with the connection owner's source permissions; shared/default accounts use the shared owner rights. Enterprise synced SharePoint/OneDrive/Drive knowledge uses nuwacom folder access and does not preserve source permissions, so recipients can see copied knowledge without source access.
  • enforcement_point: The live connector enforces its connected account rights. Enterprise knowledge-sync copies are governed by nuwacom folder/agent permissions. The generic Enterprise Search permissions description is not used as proof that synced copies recheck source ACLs.
  • revocation_delay: How quickly does a removed permission take effect? Unknown. No revocation timing fixture or Microsoft Purview/other sensitivity-label handling was established. Search on 2026-10-26: https://docs.nuwacom.ai/en/connections.md, https://docs.nuwacom.ai/en/product/knowledge.md, https://docs.nuwacom.ai/en/agent-configuration.md. No additional scoped evidence established this answer.
  • admin_scope_controls: Admins select files/folders to sync, enable/disable connectors and control account/folder/agent sharing; source sensitivity-label enforcement was not established.
  • sensitivity_labels: Are Microsoft Purview or similar labels respected? Unknown. No revocation timing fixture or Microsoft Purview/other sensitivity-label handling was established. Search on 2026-10-26: https://docs.nuwacom.ai/en/connections.md, https://docs.nuwacom.ai/en/product/knowledge.md, https://docs.nuwacom.ai/en/agent-configuration.md. No additional scoped evidence established this answer.
  • source_permissions_respected Are source permissions enforced per user? [partial]: Business/Enterprise personal live connections act with the connection owner's source permissions; shared/default accounts use the shared owner rights. Enterprise synced SharePoint/OneDrive/Drive knowledge uses nuwacom folder access and does not preserve source permissions, so recipients can see copied knowledge without source access. Sources: nuwacom:nuwacom:knowledge-20261026, nuwacom:nuwacom:connections-20261026, nuwacom:nuwacom:agent-config-20261026.
  • enforcement_point Does the source system, a mirrored index or nothing enforce them? [partial]: The live connector enforces its connected account rights. Enterprise knowledge-sync copies are governed by nuwacom folder/agent permissions. The generic Enterprise Search permissions description is not used as proof that synced copies recheck source ACLs. Sources: nuwacom:nuwacom:knowledge-20261026, nuwacom:nuwacom:connections-20261026.
  • revocation_delay How quickly does a removed permission take effect? [unknown]: How quickly does a removed permission take effect? Unknown. No revocation timing fixture or Microsoft Purview/other sensitivity-label handling was established. Search on 2026-10-26: https://docs.nuwacom.ai/en/connections.md, https://docs.nuwacom.ai/en/product/knowledge.md, https://docs.nuwacom.ai/en/agent-configuration.md. No additional scoped evidence established this answer.
  • admin_scope_controls Can admins exclude sites, folders or labels? [partial]: Admins select files/folders to sync, enable/disable connectors and control account/folder/agent sharing; source sensitivity-label enforcement was not established. Sources: nuwacom:nuwacom:knowledge-20261026, nuwacom:nuwacom:settings-20261026.
  • sensitivity_labels Are Microsoft Purview or similar labels respected? [unknown]: Are Microsoft Purview or similar labels respected? Unknown. No revocation timing fixture or Microsoft Purview/other sensitivity-label handling was established. Search on 2026-10-26: https://docs.nuwacom.ai/en/connections.md, https://docs.nuwacom.ai/en/product/knowledge.md, https://docs.nuwacom.ai/en/agent-configuration.md. No additional scoped evidence established this answer.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:connections-20261026, nuwacom:nuwacom:knowledge-20261026, nuwacom:nuwacom:agent-config-20261026, nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

KNOW-05 Freshness and sync model

Judgment rule: Record live (federated) search versus a copied index, sync interval, deletion propagation, and where the index is stored. Edit and delete one fixture document and record when answers change. A copied index adds storage location to DATA-01.

Glean

Agent cross-checked Support: partial

Glean combines indexed and live connector routes; refresh timing is source-specific.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite connector/index platform; Customer Hosted location/contract separately selected; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:r2-core-entitlements, glean:glean:drive, glean:glean:deploy.

nuwacom

Agent cross-checked Support: partial

Live action access is temporary; knowledge sync copies extracted content one way.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business/Enterprise live connectors; automated knowledge sync requires Enterprise; add_ons=Enterprise automated SharePoint/OneDrive/GoogleDrive/Confluence knowledge sync; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • Live personal OAuth and Enterprise synchronized knowledge have separate authorization and storage behavior.
  • live_or_indexed Is content searched live or copied into an index? [supported]: Connected-email actions retrieve temporarily; knowledge sync extracts content without storing original files and indexes it for reuse; writes in nuwacom are not synced back. Sources: nuwacom:nuwacom:connectors-rev2, nuwacom:nuwacom:knowledge-rev2.
  • sync_interval How often does an index refresh? [partial]: Knowledge markets real-time updates but FAQ says new files can take a few minutes. No fixed refresh SLA is documented. Sources: nuwacom:nuwacom:knowledge-rev2.
  • deletion_propagation How quickly does a deleted document disappear? [partial]: Deleting a synced file in nuwacom removes its folder entry without deleting source content; source-deletion-to-index delay is unknown. Sources: nuwacom:nuwacom:knowledge-rev2.
  • index_location Where is indexed content stored? [partial]: Business hosted content is in Azure EU. Enterprise may select STACKIT Germany eu01 in its order form. A separate index physical-site matrix is not published; model inference is a different processing path. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:plans-rev2.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:connectors-rev2, nuwacom:nuwacom:knowledge-rev2, nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:docs-full-recheck, nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:plans-rev2.

KNOW-06 Grounding and retrieval quality

Judgment rule: Run the shared question set over the fixture corpus: factual lookups, cross-document questions, German document with an English question, a question with no answer in the corpus. Record citation presence, link accuracy, correct answers and refusals to invent. Disclose model, settings, attempt count and failures. Single runs support a case study, not a ranking.

Glean

Agent cross-checked Support: partial

Linked source citations are documented; named-plan cross-language retrieval and observed grounding quality remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Assistant/Deep Research with Model Hub Usage; no verified Core Suite/Enterprise Flex cross-language entitlement; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Citation links do not establish citation accuracy. The Early Access language guide does not map cross-language retrieval to a verified named-plan entitlement.
  • citations Are answers linked to specific sources? [supported]: Assistant documentation describes grounded answers with linked citations; Deep Research produces cited company/web reports. Sources: glean:glean:research, glean:glean:sharing, glean:glean:r2-core-entitlements.
  • citation_accuracy Do the cited passages support the answer? [unknown]: Do the cited passages support the answer? No shared multilingual question set or restricted corpus was run; citation accuracy, correct-answer count and no-answer behavior remain unmeasured.
  • cross_language Does a question in one language find documents in another? [unknown]: The language guide labels answering across document/query languages Early Access, but its Core Suite/Enterprise Flex entitlement and enabled rollout were not established. Cross-language retrieval for those named plans remains unknown; no multilingual fixture was run.
  • no_answer_behaviour Does it say when the corpus has no answer? [unknown]: Does it say when the corpus has no answer? No shared multilingual question set or restricted corpus was run; citation accuracy, correct-answer count and no-answer behavior remain unmeasured.
  • observed_accuracy How many of the question set were answered correctly? [unknown]: How many of the question set were answered correctly? No shared multilingual question set or restricted corpus was run; citation accuracy, correct-answer count and no-answer behavior remain unmeasured.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:research, glean:glean:sharing, glean:glean:r2-core-entitlements, glean:glean:language.

nuwacom

Agent cross-checked Support: partial

Chat documents clickable internal/web sources; grounding quality remains unmeasured.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business SaaS unless Enterprise, custom deployment or beta is explicitly named; documentation pages do not generally specify plan entitlement; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • Unverified citation_accuracy, cross_language, no_answer_behaviour, observed_accuracy: No shared DE/FR/EN corpus fixture or no-answer/citation-accuracy test was run; cross-language retrieval and observed accuracy are unestablished.
  • citations Are answers linked to specific sources? [supported]: Internal document and web sources appear below answers; clicking opens original. Source list can include uncited material that influenced generation. Sources: nuwacom:nuwacom:chat.
  • citation_accuracy Do the cited passages support the answer? [unknown]: Do the cited passages support the answer? Unknown. No shared DE/FR/EN corpus fixture or no-answer/citation-accuracy test was run; cross-language retrieval and observed accuracy are unestablished.
  • cross_language Does a question in one language find documents in another? [unknown]: Does a question in one language find documents in another? Unknown. No shared DE/FR/EN corpus fixture or no-answer/citation-accuracy test was run; cross-language retrieval and observed accuracy are unestablished.
  • no_answer_behaviour Does it say when the corpus has no answer? [unknown]: Does it say when the corpus has no answer? Unknown. No shared DE/FR/EN corpus fixture or no-answer/citation-accuracy test was run; cross-language retrieval and observed accuracy are unestablished.
  • observed_accuracy How many of the question set were answered correctly? [unknown]: How many of the question set were answered correctly? Unknown. No shared DE/FR/EN corpus fixture or no-answer/citation-accuracy test was run; cross-language retrieval and observed accuracy are unestablished.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:chat.

KNOW-07 Memory and personal context

Judgment rule: Record personal custom instructions, cross-chat memory, project or workspace context, and user controls to view, edit, delete or disable memory. Record whether admins can disable memory organisation-wide.

Glean

Agent cross-checked Support: partial

Glean documents personal saved and learned memory with user controls and a limited admin off switch.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite saved memory in seat and learned memory with Model Hub Usage; Enterprise Flex learned-memory rate/temporary waiver separate; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:memory, glean:glean:r2-core-entitlements, glean:glean:memory-admin.

nuwacom

Agent cross-checked Support: partial

Users opt into private chat memories and can manage them; administrative memory control is not established.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • custom_instructions: Private preferences/context, saved Voices and agent/project/workspace guidelines are documented; a distinct persistent personal instruction field is not specified.
  • cross_chat_memory: Opt-in Memories retain context across personal chats only, excluding agents/knowledge. Orchestrator documentation separately mentions persistent context without reconciling scope.
  • admin_memory_controls: Can admins turn memory off? Unknown. No administrator memory-disable policy was established. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/policy-hierarchy.md, https://docs.nuwacom.ai/en/orchestrator.md. No additional scoped evidence established this answer.
  • custom_instructions Can users set persistent instructions? [partial]: Private preferences/context, saved Voices and agent/project/workspace guidelines are documented; a distinct persistent personal instruction field is not specified. Sources: nuwacom:nuwacom:account-20261026, nuwacom:nuwacom:policy-20261026.
  • cross_chat_memory Does the product remember facts across chats? [partial]: Opt-in Memories retain context across personal chats only, excluding agents/knowledge. Orchestrator documentation separately mentions persistent context without reconciling scope. Sources: nuwacom:nuwacom:account-20261026, nuwacom:nuwacom:orchestrator-20261026.
  • user_memory_controls Can users view, edit and delete memories? [supported]: Enable/disable and view/edit/delete individual or all memories; memory import from other tools is documented. Sources: nuwacom:nuwacom:account-20261026.
  • admin_memory_controls Can admins turn memory off? [unknown]: Can admins turn memory off? Unknown. No administrator memory-disable policy was established. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/policy-hierarchy.md, https://docs.nuwacom.ai/en/orchestrator.md. No additional scoped evidence established this answer.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:account-20261026, nuwacom:nuwacom:policy-20261026, nuwacom:nuwacom:orchestrator-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

Assistants and agents

AGT-01 Custom assistants

Judgment rule: Record creation of assistants with instructions, model, knowledge and tools; who can create; sharing scope; versioning; and an internal catalogue or directory. Build one HR policy assistant on the fixture and share it with one group. Prompt templates and a prompt library are recorded here.

Glean

Agent cross-checked Support: partial

Custom agents combine instructions, models, knowledge and tools and have an internal library.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Building/Governance/Sharing in seat; builder assistance/debugging/runtime use Model Hub as applicable; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:builder, glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:roles, glean:glean:agent-sharing, glean:glean:groups, glean:glean:library, glean:glean:sunset.

nuwacom

Agent cross-checked Support: partial

No-code agents combine instructions, knowledge, tools and skills with controlled creation/sharing.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • sharing_scope: Private, specific people/groups or workspace sharing; published embeds use domain whitelist and separate knowledge/account permissions.
  • create_assistants Can users create assistants with instructions, knowledge and tools? [supported]: Agent Builder accepts natural-language instructions, selected files/folders, connector actions, nuwacom tools and skills. Sources: nuwacom:nuwacom:agents-20261026, nuwacom:nuwacom:agent-config-20261026.
  • creator_permissions Can admins limit who creates them? [supported]: Admin permission matrix controls Read/Write/Share for Agents by role/group; admins retain full access. Sources: nuwacom:nuwacom:settings-20261026.
  • sharing_scope Can assistants be shared with users, groups or everyone? [partial]: Private, specific people/groups or workspace sharing; published embeds use domain whitelist and separate knowledge/account permissions. Sources: nuwacom:nuwacom:agent-config-20261026, nuwacom:nuwacom:users-20261026.
  • catalogue Is there an internal assistant directory? [supported]: Categorized internal agent library and personal sidebar pins are documented. Sources: nuwacom:nuwacom:agent-extra-20261026.
  • prompt_library Are shared prompt templates available? [supported]: Custom/standard categorized prompts share internally; Prompts are disabled by default until admin re-enables the module. Sources: nuwacom:nuwacom:prompts-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:agents-20261026, nuwacom:nuwacom:agent-config-20261026, nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:users-20261026, nuwacom:nuwacom:agent-extra-20261026, nuwacom:nuwacom:prompts-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

AGT-02 Tools, actions and MCP

Judgment rule: Record built-in tools, custom actions (OpenAPI), MCP client support (local and remote servers), authentication model per tool (shared service account or per-user OAuth), and admin approval of tools. Verify one external-tool call and its access boundary.

Glean

Agent cross-checked Support: partial

Glean supports tools and external MCP with admin access controls; tool identities vary by route.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite native tools/MCP host and Developer Tools; LLM tool/API calls incur Model Hub Usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • External-tool access boundaries were not tested. Customer Key and tool-provider contracts remain separate.
  • builtin_tools Which tools are built in? [supported]: Agents can search knowledge, analyze data and read/write connected records; available tools depend on enabled connectors. Sources: glean:glean:agents, glean:glean:r2-core-entitlements.
  • custom_actions Can admins add API actions? [supported]: The MCP Gateway exposes customer-built read/write tools as well as connector tools. Sources: glean:glean:gateway, glean:glean:r2-core-entitlements.
  • mcp_client Can it use remote MCP servers, and with what admin control? [partial]: Admins register external remote MCP servers and apply role/group controls in Glean. This pass did not execute a server call. Sources: glean:glean:gateway, glean:glean:r2-core-entitlements.
  • tool_auth Do tools act as the user or as a shared account? [partial]: OAuth integrations can use Glean-managed or customer OAuth applications; agent service credentials are a distinct route. Identity must be checked per tool. Sources: glean:glean:oauth, glean:glean:r2-core-entitlements.
  • tool_approval Can admins approve or block tools, and can users confirm actions before they run? [partial]: Admins control tool exposure. The Microsoft file-creation guide instructs interactive-agent builders to disable Run without user confirmation when user approval is required. Write confirmation is configurable, not an unconditional enforced rule; a universal approval policy for unattended agents remains unknown. Sources: glean:glean:gateway, glean:glean:r3-microsoft-write-confirmation, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:gateway, glean:glean:oauth, glean:glean:r3-microsoft-write-confirmation.

nuwacom

Agent cross-checked Support: partial

Native action tools and remote MCP support personal/shared credentials and central connector enablement.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business/Enterprise native tools and workflow approvals; custom MCP plan entitlement unverified; add_ons=Enterprise custom integration enablement; shared credential/agent configuration as described; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • custom_actions: The custom MCP setup guide is reachable, but neither it nor the pricing/Plans pages assigns a custom-action entitlement to Business or Enterprise. Search on 2026-10-26: https://docs.nuwacom.ai/en/agent-configuration.md, https://docs.nuwacom.ai/en/data-analysis.md, https://docs.nuwacom.ai/en/connect-mcp-server.md. No additional scoped evidence established this answer.
  • mcp_client: Remote MCP transport and authentication are documented, but the eligible Business/Enterprise plan or add-on is not identified. Search on 2026-10-26: https://docs.nuwacom.ai/en/agent-configuration.md, https://docs.nuwacom.ai/en/data-analysis.md, https://docs.nuwacom.ai/en/connect-mcp-server.md. No additional scoped evidence established this answer.
  • tool_auth: Native connected accounts use personal OAuth or a shared/default account. Custom MCP authentication options are documented separately, but commercial eligibility for that module remains unknown.
  • tool_approval: Admins enable native connectors and agents select available actions. Workflows can pause at manually configured approval steps. A universal per-action confirmation requirement for chat/agent writes is not established.
  • builtin_tools Which tools are built in? [supported]: Knowledge/web search, document/email/slide creation, image/video generation, Python analysis and connector actions. Sources: nuwacom:nuwacom:agent-config-20261026, nuwacom:nuwacom:analysis-20261026.
  • custom_actions Can admins add API actions? [unknown]: The custom MCP setup guide is reachable, but neither it nor the pricing/Plans pages assigns a custom-action entitlement to Business or Enterprise. Search on 2026-10-26: https://docs.nuwacom.ai/en/agent-configuration.md, https://docs.nuwacom.ai/en/data-analysis.md, https://docs.nuwacom.ai/en/connect-mcp-server.md. No additional scoped evidence established this answer.
  • mcp_client Can it use remote MCP servers, and with what admin control? [unknown]: Remote MCP transport and authentication are documented, but the eligible Business/Enterprise plan or add-on is not identified. Search on 2026-10-26: https://docs.nuwacom.ai/en/agent-configuration.md, https://docs.nuwacom.ai/en/data-analysis.md, https://docs.nuwacom.ai/en/connect-mcp-server.md. No additional scoped evidence established this answer.
  • tool_auth Do tools act as the user or as a shared account? [partial]: Native connected accounts use personal OAuth or a shared/default account. Custom MCP authentication options are documented separately, but commercial eligibility for that module remains unknown. Sources: nuwacom:nuwacom:connections-20261026, nuwacom:nuwacom:mcp-20261026.
  • tool_approval Can admins approve or block tools, and can users confirm actions before they run? [partial]: Admins enable native connectors and agents select available actions. Workflows can pause at manually configured approval steps. A universal per-action confirmation requirement for chat/agent writes is not established. Sources: nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:workflows-20261026, nuwacom:nuwacom:agent-config-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:agent-config-20261026, nuwacom:nuwacom:analysis-20261026, nuwacom:nuwacom:mcp-20261026, nuwacom:nuwacom:connections-20261026, nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:workflows-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

AGT-03 Web search and deep research

Judgment rule: Record web search on/off control per organisation and group, search provider, citation of web sources, deep or multi-step research, and whether queries leave the residency boundary. Admins of regulated companies often need web search off.

Glean

Agent cross-checked Support: partial

Brave is the new web-search default; OpenAI search is a legacy route under migration. Deep Research produces cited read-only reports.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=2026-10-21, after the October 19 start of OpenAI-to-Brave migration; individual migration completion unobserved; plan=Core Suite Deep Research with Model Hub Usage; Brave for new web-search setups, configured Gemini route per setup guide, legacy OpenAI only until migrated; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • The dated release governs the new-versus-legacy route distinction. No per-tenant configuration, migration completion or provider-region test was performed.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:web, glean:glean:r2-core-entitlements, glean:glean:r3-october-rollout-migration, glean:glean:research.

nuwacom

Agent cross-checked Support: partial

Web search and structured research cite sources; search-provider geography and universal toggle scope are not public.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • admin_toggle: Admin role permissions and agent action selection are documented; a specific organization/group-wide web-search kill switch is not established.
  • search_provider: Which search provider handles queries, and where? Unknown. No named underlying web-search provider/query-processing region was established. Search on 2026-10-26: https://docs.nuwacom.ai/product/chat.md, https://docs.nuwacom.ai/en/agent-configuration.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.
  • deep_research: Research task gathers structured web/internal/app results; Orchestrator can invoke a Research Agent. No research-depth or quality fixture was run.
  • web_search Is web search available? [supported]: Enabled by default, with per-chat source selection and agent Search Web action. Sources: nuwacom:nuwacom:chat-20261026, nuwacom:nuwacom:agent-config-20261026.
  • admin_toggle Can admins disable it per organisation or group? [partial]: Admin role permissions and agent action selection are documented; a specific organization/group-wide web-search kill switch is not established. Sources: nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:agent-config-20261026.
  • search_provider Which search provider handles queries, and where? [unknown]: Which search provider handles queries, and where? Unknown. No named underlying web-search provider/query-processing region was established. Search on 2026-10-26: https://docs.nuwacom.ai/product/chat.md, https://docs.nuwacom.ai/en/agent-configuration.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.
  • deep_research Is multi-step research with a report available? [partial]: Research task gathers structured web/internal/app results; Orchestrator can invoke a Research Agent. No research-depth or quality fixture was run. Sources: nuwacom:nuwacom:research-20261026, nuwacom:nuwacom:orchestrator-20261026.
  • web_citations Are web sources cited? [supported]: Research source links and chat source list open original webpages. Sources: nuwacom:nuwacom:research-20261026, nuwacom:nuwacom:chat-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:chat-20261026, nuwacom:nuwacom:agent-config-20261026, nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:research-20261026, nuwacom:nuwacom:orchestrator-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

AGT-04 Workflows and automation

Judgment rule: Record no-code or low-code workflows, scheduled prompts, triggers from email, forms or business systems, and multi-step chains. Name where they run and who can build them. A shared prompt template is not a workflow.

Glean

Agent cross-checked Support: supported

Workflow mode supports multi-step logic with schedule and content-event triggers.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Building, workflow mode and triggers in seat; LLM execution incurs Model Hub Usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:triggers.

nuwacom

Agent cross-checked Support: supported

Natural-language and visual workflows support automatic/event schedules and review steps.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

  • workflow_builder Is there a workflow or chain builder? [supported]: Chat generates a multi-step canvas connecting agents, logic, integrations and output nodes. Sources: nuwacom:nuwacom:workflows-20261026.
  • scheduled_tasks Can prompts or assistants run on a schedule? [supported]: Scheduled triggers support recurring automatic execution for published workflows. Sources: nuwacom:nuwacom:workflows-20261026.
  • event_triggers Can external events start a workflow? [supported]: Forms, webhooks, App andnuwacom internal events such as new meeting note/file processing; event fields are passed downstream. Sources: nuwacom:nuwacom:workflows-20261026.
  • builder_audience Is building aimed at business users, IT or developers? [supported]: Business users describe tasks in chat and adjust a visual editor; advanced integration/MCP setup targets admins/technical teams. Sources: nuwacom:nuwacom:workflows-20261026, nuwacom:nuwacom:mcp-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:workflows-20261026, nuwacom:nuwacom:mcp-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

AGT-05 Agentic task execution

Judgment rule: Record an agent mode that plans and carries out multi-step tasks with tools (browser, files, connectors), with visible steps, user confirmation of side effects and stop control. Run one fixture task (gather three documents, draft a summary, propose an email). Record interventions and what ran. A final claim of success is not proof.

Glean

Agent cross-checked Support: partial

Auto mode agents plan and use tools, but end-to-end execution safety was not tested.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Harness/Agent Building with Model Hub Usage for LLM execution; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • agent_mode Is there an agent mode for multi-step tasks? [supported]: Auto mode agents dynamically choose tools and delegate subtasks; Workflow mode uses explicit steps. Sources: glean:glean:agents, glean:glean:r2-core-entitlements.
  • visible_steps Are steps and tool calls shown? [partial]: Workflow steps and builder preview/debugging are documented. Complete runtime visibility for every Auto action was not verified. Sources: glean:glean:builder, glean:glean:agents, glean:glean:r2-core-entitlements.
  • side_effect_confirmation Must the user confirm actions with side effects? [partial]: Office creation tools describe a confirmation step before writing, without an editable inline preview. This does not establish confirmation for all scheduled operations. Sources: glean:glean:office-output, glean:glean:r2-core-entitlements.
  • stop_control Can the user stop a running task? [partial]: The October 15 release documents that canceling an Assistant response terminates its tool calls and background tasks. Universal cancellation across scheduled/independent agents and every client was not verified by a fixture. Sources: glean:glean:r4-cancellation-release.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:builder, glean:glean:office-output, glean:glean:r4-cancellation-release.

nuwacom

Agent cross-checked Support: partial

Orchestrator plans and executes multi-step work; approvals are configurable, not proven mandatory for every side effect.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • visible_steps: Orchestrator promises planning/checkpoints; workflows show step statuses, timing and expandable progress/history. Complete chat tool traces were not verified.
  • side_effect_confirmation: Manual approval nodes can pause workflows for review; agent instructions can request send-preview. No universal enforced confirm-before-write policy was established.
  • stop_control: Can the user stop a running task? Unknown. The cited public documentation does not establish these remaining details; no account or shared fixture was used. Search on 2026-10-26: https://docs.nuwacom.ai/en/orchestrator.md, https://docs.nuwacom.ai/en/product/workflows.md, https://docs.nuwacom.ai/en/agent-configuration.md. No additional scoped evidence established this answer.
  • agent_mode Is there an agent mode for multi-step tasks? [supported]: Orchestrator coordinates agents, tools, planning, loop detection and checkpoints from chat under user-enabled agent access. Sources: nuwacom:nuwacom:orchestrator-20261026.
  • visible_steps Are steps and tool calls shown? [partial]: Orchestrator promises planning/checkpoints; workflows show step statuses, timing and expandable progress/history. Complete chat tool traces were not verified. Sources: nuwacom:nuwacom:orchestrator-20261026, nuwacom:nuwacom:workflows-20261026.
  • side_effect_confirmation Must the user confirm actions with side effects? [partial]: Manual approval nodes can pause workflows for review; agent instructions can request send-preview. No universal enforced confirm-before-write policy was established. Sources: nuwacom:nuwacom:workflows-20261026, nuwacom:nuwacom:agent-config-20261026.
  • stop_control Can the user stop a running task? [unknown]: Can the user stop a running task? Unknown. The cited public documentation does not establish these remaining details; no account or shared fixture was used. Search on 2026-10-26: https://docs.nuwacom.ai/en/orchestrator.md, https://docs.nuwacom.ai/en/product/workflows.md, https://docs.nuwacom.ai/en/agent-configuration.md. No additional scoped evidence established this answer.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:orchestrator-20261026, nuwacom:nuwacom:workflows-20261026, nuwacom:nuwacom:agent-config-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

AGT-06 Programmable access

Judgment rule: Record a public API for chat, assistants and knowledge, SDKs, API authentication, rate limits and whether API use counts against the same governance (audit, budgets, model restrictions). Being an MCP client is different from exposing the product over MCP.

Glean

Agent cross-checked Support: partial

Public platform APIs and a remote MCP server are documented.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean APIs and remote MCP server; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Platform/Admin/Indexing/Tools APIs in seat and LLM Client APIs/MCP with Model Hub Usage; Enterprise Flex Client APIs consume FlexCredits; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:core-price, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:uploads, glean:glean:mcp.

nuwacom

Agent cross-checked Support: partial

The September 16 release makes Agents and Skills APIs available in all workspaces; complete Assets API entitlement remains unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace, nuwacom completion, agents, skills and assets APIs; version=Public documentation checked 2026-10-21; plan=Business/Enterprise workspaces for Agents/Skills APIs and agent chat; Assets API entitlement unverified; add_ons=Workspace API enablement, scoped administrator key and AI usage allowance; eligible tier and fee unknown; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • knowledge_api: Assets upload/get/delete APIs are documented, but the all-workspaces announcement names Agents and Skills only. No eligible Business/Enterprise tier for Assets was established. Search on 2026-10-26: https://docs.nuwacom.ai/admin/api/introduction.md, https://docs.nuwacom.ai/admin/api/agents-overview.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.
  • api_governance: API usage has analytics, scoped revocable keys, per-user model checks and pause at budget; embedded agents bypass per-user model access. Full audit/export parity was not verified.
  • mcp_server: Does the product expose itself to other agents over MCP? Unknown. No first-party nuwacom MCP server exposing its own agents was established; incoming remote MCP client support is separate. Search on 2026-10-26: https://docs.nuwacom.ai/admin/api/introduction.md, https://docs.nuwacom.ai/admin/api/agents-overview.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.
  • chat_api Is there an API for chat and assistants? [supported]: The September 16 release explicitly makes Agents and Skills APIs available in all workspaces and describes agent chat through OpenAI-compatible completions. Workspace admins create scoped keys. Sources: nuwacom:nuwacom:changes-20261026, nuwacom:nuwacom:api-20261026, nuwacom:nuwacom:agent-api-20261026.
  • knowledge_api Can documents be loaded through an API? [unknown]: Assets upload/get/delete APIs are documented, but the all-workspaces announcement names Agents and Skills only. No eligible Business/Enterprise tier for Assets was established. Search on 2026-10-26: https://docs.nuwacom.ai/admin/api/introduction.md, https://docs.nuwacom.ai/admin/api/agents-overview.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.
  • api_governance Do audit, budgets and model rules apply to API use? [partial]: API usage has analytics, scoped revocable keys, per-user model checks and pause at budget; embedded agents bypass per-user model access. Full audit/export parity was not verified. Sources: nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:rules-20261026, nuwacom:nuwacom:analytics-20261026.
  • mcp_server Does the product expose itself to other agents over MCP? [unknown]: Does the product expose itself to other agents over MCP? Unknown. No first-party nuwacom MCP server exposing its own agents was established; incoming remote MCP client support is separate. Search on 2026-10-26: https://docs.nuwacom.ai/admin/api/introduction.md, https://docs.nuwacom.ai/admin/api/agents-overview.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:api-20261026, nuwacom:nuwacom:agent-api-20261026, nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:rules-20261026, nuwacom:nuwacom:analytics-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:asset-delete-20261026, nuwacom:nuwacom:changes-20261026.

Daily work

WORK-01 Clients and access points

Judgment rule: List web, desktop (Windows, macOS), iOS, Android, mobile browser and browser extension separately. For each, record login with company SSO, feature gaps against web, and MDM/Intune deployability. An installable app is different from a mobile website.

Glean

Agent cross-checked Support: partial

Glean has web, desktop, mobile and extension access, including managed mobile controls.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Glean for Desktop Windows and macOS, Glean iOS and Android, Glean browser extension and companion; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Glean surfaces included in seat; individual AI actions may incur Model Hub Usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=Windows, macOS, iOS, Android.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:surfaces, glean:glean:r2-core-entitlements, glean:glean:mobile, glean:glean:research, glean:glean:voice.

nuwacom

Agent cross-checked Support: partial

A web workspace and newly launched iOS/Android apps are documented.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace, nuwacom iOS/Android; version=Public documentation checked 2026-10-21; plan=Business SaaS unless Enterprise, custom deployment or beta is explicitly named; documentation pages do not generally specify plan entitlement; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • mobile_apps: First-party iOS/Android apps launched2026-09-29, use workspace sign-in and expose approved models, knowledge, agents, skills, projects andnotetaker. Mobile SAML/OIDC behavior was not tested.
  • client_feature_gaps: Mobile article lists supported core tasks but no exhaustive parity matrix for workflows/admin/editor.
  • Unverified desktop_apps, browser_extension, managed_deployment: No current Windows/macOS native application, browser extension/sidebar, managed MDM deployment instructions or mobile SSO fixture was established.
  • web Is a full web client available? [supported]: Hosted Business/Enterprise workspace is available in browser. Sources: nuwacom:nuwacom:chat, nuwacom:nuwacom:plans.
  • desktop_apps Windows and macOS apps? [unknown]: Windows and macOS apps? Unknown. No current Windows/macOS native application, browser extension/sidebar, managed MDM deployment instructions or mobile SSO fixture was established.
  • mobile_apps iOS and Android apps with SSO? [partial]: First-party iOS/Android apps launched2026-09-29, use workspace sign-in and expose approved models, knowledge, agents, skills, projects andnotetaker. Mobile SAML/OIDC behavior was not tested. Sources: nuwacom:nuwacom:mobile.
  • browser_extension Is there a browser extension or sidebar? [unknown]: Is there a browser extension or sidebar? Unknown. No current Windows/macOS native application, browser extension/sidebar, managed MDM deployment instructions or mobile SSO fixture was established.
  • managed_deployment Can IT deploy and configure clients through MDM? [unknown]: Can IT deploy and configure clients through MDM? Unknown. No current Windows/macOS native application, browser extension/sidebar, managed MDM deployment instructions or mobile SSO fixture was established.
  • client_feature_gaps Which features are missing on mobile? [partial]: Mobile article lists supported core tasks but no exhaustive parity matrix for workflows/admin/editor. Sources: nuwacom:nuwacom:mobile.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:chat, nuwacom:nuwacom:plans, nuwacom:nuwacom:mobile.

WORK-02 Office suite and Teams integration

Judgment rule: Record presence inside Word, Excel, PowerPoint, Outlook and Teams (and Google Docs, Gmail), with what the assistant can do in each: read the open document, write into it, act on mail. Record extra licences and admin consent needed. A connector that searches Office files is KNOW-03, not WORK-02.

Glean

Agent cross-checked Support: partial

A Microsoft Teams app is documented; connectors and file-generation tools do not establish in-Office add-ins.

Availability: generally-available · Delivery: official-integration
Scope: surfaces=Glean in Microsoft Teams, Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite embedded Microsoft Teams and other listed surfaces; selected Assistant actions incur Model Hub Usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • word_excel_powerpoint Does it work inside Word, Excel and PowerPoint? [unknown]: Does it work inside Word, Excel and PowerPoint? The Teams app, connector catalog and Office-output guides were checked. An assistant embedded inside Word/Excel/PowerPoint, Outlook, Docs/Sheets/Gmail was not established; remote content access is not counted as in-app presence.
  • outlook Does it work inside Outlook? [unknown]: Does it work inside Outlook? The Teams app, connector catalog and Office-output guides were checked. An assistant embedded inside Word/Excel/PowerPoint, Outlook, Docs/Sheets/Gmail was not established; remote content access is not counted as in-app presence.
  • teams Is there a Teams app or bot? [supported]: The Glean Teams app has an admin installation guide and tenant setup/consent requirements. Sources: glean:glean:teams-app, glean:glean:r2-core-entitlements.
  • google_workspace_apps Does it work inside Docs, Sheets or Gmail? [unknown]: Does it work inside Docs, Sheets or Gmail? The Teams app, connector catalog and Office-output guides were checked. An assistant embedded inside Word/Excel/PowerPoint, Outlook, Docs/Sheets/Gmail was not established; remote content access is not counted as in-app presence.
  • licence_prerequisites Which licences or consents are needed? [partial]: Teams requires admin deployment in a configured Glean tenant and Microsoft permissions. Extra licence charges are not numerically specified in the guide. Sources: glean:glean:teams-app, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:teams-app, glean:glean:r2-core-entitlements.

nuwacom

Agent cross-checked Support: partial

Microsoft/Google connectors work from nuwacom; embedded office add-in coverage is not established.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace, nuwacom Meeting Notetaker bot; version=Public documentation checked 2026-10-21; plan=Business/Enterprise workspace connectors and enabled Meeting Notetaker; embedded Office add-ins unverified; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • word_excel_powerpoint: Excel connector reads/writes cells/formulas/charts; generated DOCX/PPTX files export. This does not establish in-Word/PowerPoint/Excel add-ins.
  • outlook: Connected Outlook searches/drafts/sends email; nuwacom email editor opens drafts in Outlook for review/send. In-Outlook add-in not established.
  • teams: Teams connector posts/searches messages; Notetaker joins Teams calls as guest. An interactive Teams chat app/bot beyond meetings was not established.
  • google_workspace_apps: Gmail/Docs/Sheets/Calendar connectors and open-in-Gmail handoff; these are workspace actions rather than verified embedded add-ons.
  • licence_prerequisites: OAuth account consent and appropriate source permissions; Notetaker calendar requires reading/editing events and bot meeting admission. Exact source licence/admin-consent matrix is not listed.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:directory-20261026, nuwacom:nuwacom:documents-20261026, nuwacom:nuwacom:slides-20261026, nuwacom:nuwacom:emails-20261026, nuwacom:nuwacom:notetaker-20261026, nuwacom:nuwacom:connections-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

WORK-03 Translation and writing

Judgment rule: Record document translation preserving layout, the translation engine (LLM or dedicated such as DeepL), glossaries, formality control, supported languages including Swiss German conventions (no ß), and rewriting/proofreading tools. Translate the shared German contract into French and Italian and record layout and glossary results.

Glean

Agent cross-checked Support: partial

Browser companion translation and general writing are documented; layout-preserving document translation is unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean browser extension and companion, Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite browser Companion/Sidebar surfaces included; LLM writing/translation uses configured model usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • document_translation Can whole documents be translated with formatting kept? [unknown]: Can whole documents be translated with formatting kept? The companion, file-upload and Office-generation guides were checked. No whole-document layout-preserving translation, company glossary, formality/de-CH control or DE-to-FR/IT fixture result was established.
  • translation_engine Which engine translates? [partial]: The browser companion translates selected text through Glean. A dedicated translation service or exact translation-model route is not named here. Sources: glean:glean:surfaces, glean:glean:r2-core-entitlements.
  • glossaries Are company glossaries supported? [unknown]: Are company glossaries supported? The companion, file-upload and Office-generation guides were checked. No whole-document layout-preserving translation, company glossary, formality/de-CH control or DE-to-FR/IT fixture result was established.
  • formality_and_variants Can formality and regional variants (de-CH) be set? [unknown]: Can formality and regional variants (de-CH) be set? The companion, file-upload and Office-generation guides were checked. No whole-document layout-preserving translation, company glossary, formality/de-CH control or DE-to-FR/IT fixture result was established.
  • writing_tools Are dedicated rewrite and proofreading tools available? [partial]: Configured agents support drafting; the browser companion explains, summarizes and translates selected text. Dedicated proofreading behavior was not verified. Sources: glean:glean:surfaces, glean:glean:agents, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:surfaces, glean:glean:r2-core-entitlements, glean:glean:agents.

nuwacom

Agent cross-checked Support: partial

Voices, writing prompts and document editors support rewriting; specialized translation fidelity is untested.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • document_translation: Can whole documents be translated with formatting kept? Unknown. No formatting-preserving whole-document translation, named translation engine or company glossary feature was established in writing/language/connector documentation. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/product/chat.md. No additional scoped evidence established this answer.
  • translation_engine: Which engine translates? Unknown. No formatting-preserving whole-document translation, named translation engine or company glossary feature was established in writing/language/connector documentation. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/product/chat.md. No additional scoped evidence established this answer.
  • glossaries: Are company glossaries supported? Unknown. No formatting-preserving whole-document translation, named translation engine or company glossary feature was established in writing/language/connector documentation. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/product/chat.md. No additional scoped evidence established this answer.
  • formality_and_variants: Voices specify formal/informal style and workspace content languages. Dedicated de-CH/localized glossary enforcement is not specified.
  • document_translation Can whole documents be translated with formatting kept? [unknown]: Can whole documents be translated with formatting kept? Unknown. No formatting-preserving whole-document translation, named translation engine or company glossary feature was established in writing/language/connector documentation. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/product/chat.md. No additional scoped evidence established this answer.
  • translation_engine Which engine translates? [unknown]: Which engine translates? Unknown. No formatting-preserving whole-document translation, named translation engine or company glossary feature was established in writing/language/connector documentation. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/product/chat.md. No additional scoped evidence established this answer.
  • glossaries Are company glossaries supported? [unknown]: Are company glossaries supported? Unknown. No formatting-preserving whole-document translation, named translation engine or company glossary feature was established in writing/language/connector documentation. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/product/chat.md. No additional scoped evidence established this answer.
  • formality_and_variants Can formality and regional variants (de-CH) be set? [partial]: Voices specify formal/informal style and workspace content languages. Dedicated de-CH/localized glossary enforcement is not specified. Sources: nuwacom:nuwacom:account-20261026, nuwacom:nuwacom:settings-20261026.
  • writing_tools Are dedicated rewrite and proofreading tools available? [supported]: Prompt library has grammar/spelling, TextTools and style prompts; document/email editors rewrite, shorten, rephrase and change tone. Sources: nuwacom:nuwacom:chat-20261026, nuwacom:nuwacom:documents-20261026, nuwacom:nuwacom:emails-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:account-20261026, nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:chat-20261026, nuwacom:nuwacom:documents-20261026, nuwacom:nuwacom:emails-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

WORK-04 Image generation and editing

Judgment rule: Record available image models, editing (inpainting, reference images), admin control and per-image cost visibility, and licence or usage terms for generated images.

Glean

Agent cross-checked Support: partial

Glean can generate and edit images using enabled image models.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite image generation/editing with Model Hub Usage; provider/key availability remains conditional; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:images, glean:glean:r2-core-entitlements, glean:glean:terms, glean:glean:ai-addendum.

nuwacom

Agent cross-checked Support: partial

Image generation and reference-image edits use admin-enabled model routes; the actual default and its region remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • image_generation: Business/Enterprise image generation has selectable Gemini image, GPTImage and FLUX model routes, including EU and global locations. The image guide also lists Imagen. Actual default model/region is unknown because the models and image guides disagree; no default-residency guarantee is inferred.
  • usage_terms: Terms preserve nuwacom IP and require output review/third-party rights compliance, but do not establish a model-by-model image-output rights grant.
  • The guide does not establish a default-image-model access exception. The separate disagreement between the models and images guides about the current image default remains unresolved.
  • image_generation Can users generate images, with which models? [partial]: Business/Enterprise image generation has selectable Gemini image, GPTImage and FLUX model routes, including EU and global locations. The image guide also lists Imagen. Actual default model/region is unknown because the models and image guides disagree; no default-residency guarantee is inferred. Sources: nuwacom:nuwacom:images-20261026, nuwacom:nuwacom:models-20261026.
  • image_editing Can users edit uploaded images? [supported]: Upload image references to change style, background and colors; return downloadable edited images. Sources: nuwacom:nuwacom:images-20261026.
  • admin_control Can admins restrict image generation? [supported]: Workspace admins set the image-generation default, enable or disable image models, and restrict enabled image-model access to selected users. The non-restrictable exception names the default workspace model and Auto Mode models; the guide does not explicitly extend it to the default image model. Sources: nuwacom:nuwacom:review-fix-image-model-access-20261026.
  • usage_terms What usage rights apply to output? [partial]: Terms preserve nuwacom IP and require output review/third-party rights compliance, but do not establish a model-by-model image-output rights grant. Sources: nuwacom:nuwacom:terms.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:models-20261026, nuwacom:nuwacom:images-20261026, nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:terms, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:review-fix-image-model-access-20261026.

WORK-05 Voice and meetings

Judgment rule: Record dictation, read-aloud, live voice conversation, meeting transcription and summarisation, supported languages including Swiss German speech, and where audio is processed.

Glean

Agent cross-checked Support: partial

Real-time voice is available with provider streaming; meeting functionality depends on key mode.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Glean for Desktop Windows and macOS, Glean iOS and Android; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite real-time voice/Meeting Notes with Model Hub Usage; Meeting Notes requires Universal Model Key per feature matrix; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Raw voice audio streams to the configured model provider and is not stored according to the voice guide; transcripts follow chat retention.
  • dictation Can users dictate prompts? [unknown]: Can users dictate prompts? The voice guide and key-mode matrix were checked; separate dictation and Swiss German recognition were not established or tested.
  • read_aloud Can answers be read aloud? [partial]: Real-time voice speaks its responses; a separate read-aloud control for arbitrary text responses was not established. Sources: glean:glean:voice, glean:glean:r2-core-entitlements.
  • voice_conversation Is a live voice mode available? [supported]: Interactive voice supports web, desktop and mobile, with interruptible spoken replies and a chat transcript. It does not invoke a chosen published agent. Sources: glean:glean:voice, glean:glean:r2-core-entitlements.
  • meeting_summaries Are meetings transcribed and summarised? [partial]: The key matrix lists Meeting Notes as generally available with Universal Model Key and unsupported with Customer Key. Recording/language behavior was not tested. Sources: glean:glean:key-matrix, glean:glean:r2-core-entitlements.
  • swiss_german_speech Is Swiss German speech recognised? [unknown]: Is Swiss German speech recognised? The voice guide and key-mode matrix were checked; separate dictation and Swiss German recognition were not established or tested.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:voice, glean:glean:r2-core-entitlements, glean:glean:key-matrix.

nuwacom

Agent cross-checked Support: partial

Business/Enterprise Notetaker documents meeting transcripts and summaries; retained audio/video format and duration require configuration-specific confirmation.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace, nuwacom Meeting Notetaker bot, nuwacom iOS/Android; version=Public documentation checked 2026-10-21; plan=Business/Enterprise Meeting Notetaker and chat dictation; meeting feature enabled by workspace admin; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • read_aloud: Can answers be read aloud? Unknown. No read-aloud/live voice mode or Swiss German recognition fixture/explicit language guarantee was established. Meeting FAQ still says Team plans, while current pricing calls it Business. Search on 2026-10-26: https://docs.nuwacom.ai/product/chat.md, https://nuwacom.com/en/resources/blog/nuwacom-mobile-app, https://docs.nuwacom.ai/en/product/notetaker.md. No additional scoped evidence established this answer.
  • voice_conversation: Is a live voice mode available? Unknown. No read-aloud/live voice mode or Swiss German recognition fixture/explicit language guarantee was established. Meeting FAQ still says Team plans, while current pricing calls it Business. Search on 2026-10-26: https://docs.nuwacom.ai/product/chat.md, https://nuwacom.com/en/resources/blog/nuwacom-mobile-app, https://docs.nuwacom.ai/en/product/notetaker.md. No additional scoped evidence established this answer.
  • meeting_summaries: Meeting Notetaker joins Teams/Meet/Zoom/Webex via calendar or meeting link and creates searchable transcripts, summaries and action items with customer consent. The DPA section3(3) permits customer-enabled recording and temporary or permanent audio/video storage. Actual media retention is unknown: the feature guide claims text-only retention and does not establish which configuration the DPA permits.
  • swiss_german_speech: Is Swiss German speech recognised? Unknown. No read-aloud/live voice mode or Swiss German recognition fixture/explicit language guarantee was established. Meeting FAQ still says Team plans, while current pricing calls it Business. Search on 2026-10-26: https://docs.nuwacom.ai/product/chat.md, https://nuwacom.com/en/resources/blog/nuwacom-mobile-app, https://docs.nuwacom.ai/en/product/notetaker.md. No additional scoped evidence established this answer.
  • dictation Can users dictate prompts? [supported]: Chat microphone converts spoken requests into prompts; mobile voice capture makes structured notes. Sources: nuwacom:nuwacom:chat-20261026, nuwacom:nuwacom:mobile-20261026.
  • read_aloud Can answers be read aloud? [unknown]: Can answers be read aloud? Unknown. No read-aloud/live voice mode or Swiss German recognition fixture/explicit language guarantee was established. Meeting FAQ still says Team plans, while current pricing calls it Business. Search on 2026-10-26: https://docs.nuwacom.ai/product/chat.md, https://nuwacom.com/en/resources/blog/nuwacom-mobile-app, https://docs.nuwacom.ai/en/product/notetaker.md. No additional scoped evidence established this answer.
  • voice_conversation Is a live voice mode available? [unknown]: Is a live voice mode available? Unknown. No read-aloud/live voice mode or Swiss German recognition fixture/explicit language guarantee was established. Meeting FAQ still says Team plans, while current pricing calls it Business. Search on 2026-10-26: https://docs.nuwacom.ai/product/chat.md, https://nuwacom.com/en/resources/blog/nuwacom-mobile-app, https://docs.nuwacom.ai/en/product/notetaker.md. No additional scoped evidence established this answer.
  • meeting_summaries Are meetings transcribed and summarised? [partial]: Meeting Notetaker joins Teams/Meet/Zoom/Webex via calendar or meeting link and creates searchable transcripts, summaries and action items with customer consent. The DPA section3(3) permits customer-enabled recording and temporary or permanent audio/video storage. Actual media retention is unknown: the feature guide claims text-only retention and does not establish which configuration the DPA permits. Sources: nuwacom:nuwacom:notetaker-20261026, nuwacom:nuwacom:dpa-rev2.
  • swiss_german_speech Is Swiss German speech recognised? [unknown]: Is Swiss German speech recognised? Unknown. No read-aloud/live voice mode or Swiss German recognition fixture/explicit language guarantee was established. Meeting FAQ still says Team plans, while current pricing calls it Business. Search on 2026-10-26: https://docs.nuwacom.ai/product/chat.md, https://nuwacom.com/en/resources/blog/nuwacom-mobile-app, https://docs.nuwacom.ai/en/product/notetaker.md. No additional scoped evidence established this answer.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:chat-20261026, nuwacom:nuwacom:mobile-20261026, nuwacom:nuwacom:notetaker-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:dpa-rev2.

WORK-06 Data analysis and document output

Judgment rule: Record code execution for data analysis, charts, and generation of downloadable Word, Excel, PowerPoint and PDF files. Analyse the fixture Excel and request a PowerPoint summary. Record where code runs and whether files are editable.

Glean

Agent cross-checked Support: partial

Data analysis and Office file output are documented, with spreadsheet and template limitations.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Assistant/Canvas/document output with Model Hub Usage; provider/tool prerequisites apply; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • No fixture analysis or output-file inspection. Code-interpreter provider and retention differ by route.
  • data_analysis Can it analyse spreadsheets with executed code? [supported]: Thinking-mode uploaded spreadsheets can use a per-user/session sandbox. Indexed spreadsheets may be truncated and cross-indexed-file numeric aggregation is not supported by the documented Data Analysis route. Sources: glean:glean:analysis, glean:glean:r2-core-entitlements.
  • charts Can it produce charts? [unknown]: The Data Analysis and Office-output guides were checked, but chart generation and chart-file fidelity were not established or observed in this pass.
  • office_file_output Can it create Word, Excel or PowerPoint files? [supported]: Enabled tools create Word documents, Excel workbooks and PowerPoint decks, saved/downloaded through the documented route. Arbitrary Word/Excel template population is not supported by create tools. Sources: glean:glean:office-output, glean:glean:r2-core-entitlements.
  • canvas_editing Is there a document or canvas editor for iterating on output? [supported]: Slide generation creates decks in Canvas for refinement and export; exact themes and embedded elements are not guaranteed. Sources: glean:glean:office-output, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:analysis, glean:glean:r2-core-entitlements, glean:glean:office-output.

nuwacom

Agent cross-checked Support: partial

Python analysis and collaborative document/slide editors create office outputs.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • data_analysis: Integrated Python interpreter processes Excel, CSV andGoogleSheets data; actual execution accuracy and workbook fidelity untested.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:analysis-20261026, nuwacom:nuwacom:documents-20261026, nuwacom:nuwacom:slides-20261026, nuwacom:nuwacom:emails-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

WORK-07 Sharing and team spaces

Judgment rule: Record chat sharing (link, user, group), shared projects or team spaces, channels or group chat with AI, and commenting. Test sharing a chat with a colleague in another group and record what the recipient sees, including knowledge they lack access to.

Glean

Agent cross-checked Support: partial

Viewer chat sharing documents recipient-source redaction; current Projects and group-chat plan entitlements remain unknown.

Availability: beta · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Assistant Viewer sharing; current Projects and Team-chat Editor entitlement under Core Suite/Enterprise Flex unverified; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Viewer redaction must not be generalized to Team-chat Editors. Projects and Team-chat commercial/rollout entitlements remain unknown; no two-user fixture was run.
  • share_chats Can chats be shared inside the organisation? [supported]: Users can share chats with users, departments or the organization, with Viewer read-only access. Sources: glean:glean:sharing, glean:glean:r2-core-entitlements.
  • team_spaces Are shared projects or workspaces available? [unknown]: The Projects guide describes gradual enablement but does not establish a current named Core Suite/Enterprise Flex entitlement. Shared-project availability remains unknown.
  • group_chat Can several people chat together with the AI? [unknown]: The Team chat guide describes a beta enabled for selected users, but its current Core Suite/Enterprise Flex entitlement was not established. Multi-user AI chat availability for a named plan remains unknown.
  • share_permission_boundary Does sharing respect the recipient's access to sources? [partial]: For Viewer chat sharing, the guide documents redaction of inaccessible citations and content. That finding does not establish the distinct Team-chat Editor entitlement or its availability for a Core Suite/Enterprise Flex tenant. No cross-group sharing test was run. Sources: glean:glean:sharing, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sharing, glean:glean:r2-core-entitlements, glean:glean:projects, glean:glean:team-chat.

nuwacom

Agent cross-checked Support: partial

Chats, documents and project spaces share internally with explicit access expansion through knowledge/accounts.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business/Enterprise chat/project collaboration; Enterprise synchronized knowledge access treated separately; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • group_chat: Pricing describes real-time collaboration, and chat/project docs describe shared continuation; simultaneous multi-user conversation semantics were not explicitly established.
  • share_permission_boundary: Sharing an agent shares attached knowledge; shared/default connections use the owner rights. Synced knowledge can reach recipients lacking source access. Recipient source ACLs are not universally rechecked.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:chat-20261026, nuwacom:nuwacom:projects-20261026, nuwacom:nuwacom:users-20261026, nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:agent-config-20261026, nuwacom:nuwacom:connections-20261026, nuwacom:nuwacom:knowledge-20261026, nuwacom:nuwacom:docs-full-recheck-20261026.

WORK-08 Interface languages and accessibility

Judgment rule: Record UI languages, focusing on German, French, Italian and English, with translation quality observed (complete, partial, machine-translated). Record response language handling and WCAG conformance statements.

Glean

Agent cross-checked Support: partial

German, French, Italian and English end-user UIs are documented; admin setup is not localized.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite client surfaces; detailed language/localization entitlements not separately mapped by plan; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • The language/accessibility pages describe the common product, without a separate Core Suite/Enterprise Flex localization entitlement matrix.
  • ui_languages Which UI languages are offered? [supported]: The support matrix lists English, German, French and Italian UI among other locales. Sources: glean:glean:language, glean:glean:r2-core-entitlements.
  • dach_language_quality Are German, French and Italian UIs complete and natural? [unknown]: Are German, French and Italian UIs complete and natural? The locale matrix and accessibility statement were checked, but translation completeness and naturalness were not observed in a logged-in German/French/Italian UI.
  • accessibility_statement Is there a WCAG conformance statement? [partial]: Glean maintains a VPAT 2.5 ACR covering WCAG 2.0/2.1/2.2 A and AA, obtainable through the Trust Center; the report was not reviewed. Sources: glean:glean:accessibility, glean:glean:r2-core-entitlements.
  • admin_ui_languages Is the admin interface available in German? [unsupported]: The language guide explicitly says external help documentation and admin workspace setup are not yet localized. Sources: glean:glean:language, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:language, glean:glean:r2-core-entitlements, glean:glean:accessibility.

nuwacom

Agent cross-checked Support: partial

Account settings document German, English andFrench interfaces; no independent quality/accessibility audit was run.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • ui_languages: Preferences explicitly give German, English orFrench as interface-language examples, not an exhaustive list.
  • dach_language_quality: Are German, French and Italian UIs complete and natural? Unknown. Italian UI coverage, complete DE/FR/IT translation quality, German admin-interface completeness and a current WCAG conformance statement were not established. Content languages in workspace settings are not the same as interface languages. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/llms-full.txt. No additional scoped evidence established this answer.
  • accessibility_statement: Is there a WCAG conformance statement? Unknown. Italian UI coverage, complete DE/FR/IT translation quality, German admin-interface completeness and a current WCAG conformance statement were not established. Content languages in workspace settings are not the same as interface languages. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/llms-full.txt. No additional scoped evidence established this answer.
  • admin_ui_languages: Is the admin interface available in German? Unknown. Italian UI coverage, complete DE/FR/IT translation quality, German admin-interface completeness and a current WCAG conformance statement were not established. Content languages in workspace settings are not the same as interface languages. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/llms-full.txt. No additional scoped evidence established this answer.
  • ui_languages Which UI languages are offered? [partial]: Preferences explicitly give German, English orFrench as interface-language examples, not an exhaustive list. Sources: nuwacom:nuwacom:account-20261026.
  • dach_language_quality Are German, French and Italian UIs complete and natural? [unknown]: Are German, French and Italian UIs complete and natural? Unknown. Italian UI coverage, complete DE/FR/IT translation quality, German admin-interface completeness and a current WCAG conformance statement were not established. Content languages in workspace settings are not the same as interface languages. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/llms-full.txt. No additional scoped evidence established this answer.
  • accessibility_statement Is there a WCAG conformance statement? [unknown]: Is there a WCAG conformance statement? Unknown. Italian UI coverage, complete DE/FR/IT translation quality, German admin-interface completeness and a current WCAG conformance statement were not established. Content languages in workspace settings are not the same as interface languages. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/llms-full.txt. No additional scoped evidence established this answer.
  • admin_ui_languages Is the admin interface available in German? [unknown]: Is the admin interface available in German? Unknown. Italian UI coverage, complete DE/FR/IT translation quality, German admin-interface completeness and a current WCAG conformance statement were not established. Content languages in workspace settings are not the same as interface languages. Search on 2026-10-26: https://docs.nuwacom.ai/en/account.md, https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/llms-full.txt. No additional scoped evidence established this answer.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:account-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

Administration and governance

ADM-01 Single sign-on and authentication

Judgment rule: Record SAML, OIDC, Microsoft Entra ID, Google, LDAP, MFA enforcement, conditional-access compatibility, domain verification and plan restrictions. Test one SSO login on a trial where possible.

Glean

Agent cross-checked Support: partial

SSO is mandatory with OIDC/SAML and identity-provider MFA and conditional access.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect includes SSO and role access; detailed IdP policy setup is separately documented; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • No SSO trial login was performed.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sso, glean:glean:r2-core-entitlements, glean:glean:mobile.

nuwacom

Sourced Support: partial

The public security page claims MFA. SAML/OIDC setup is documented, but its eligible Business/Enterprise plan remains unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business/Enterprise public security description; SSO plan entitlement not established; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • sso_protocols: The SSO guide documents SAML 2.0/OIDC, but pricing, Plans and the guide do not establish a named Business/Enterprise entitlement. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://nuwacom.com/en/secure-ai-for-business, https://docs.nuwacom.ai/en/security/measures.md. No additional scoped evidence established this answer.
  • sso_plan: Which plan includes SSO? Unknown. Exact plan entitlement for SSO, first-login behavior and tested Entra Conditional Access behavior were not established. Self-service availability explicitly excludes single-tenant standard setup. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://nuwacom.com/en/secure-ai-for-business, https://docs.nuwacom.ai/en/security/measures.md. No additional scoped evidence established this answer.
  • mfa: Measures/security pages claim MFA support; an enforceable tenant-level MFA setting or exact IdP policy mapping is not documented.
  • conditional_access: Do Entra conditional-access policies apply? Unknown. Exact plan entitlement for SSO, first-login behavior and tested Entra Conditional Access behavior were not established. Self-service availability explicitly excludes single-tenant standard setup. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://nuwacom.com/en/secure-ai-for-business, https://docs.nuwacom.ai/en/security/measures.md. No additional scoped evidence established this answer.
  • domain_capture: Domain routing is described in the SSO guide, but the eligible plan and domain ownership/account-capture guarantees remain unverified. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://nuwacom.com/en/secure-ai-for-business, https://docs.nuwacom.ai/en/security/measures.md. No additional scoped evidence established this answer.
  • sso_protocols Which SSO protocols and identity providers work? [unknown]: The SSO guide documents SAML 2.0/OIDC, but pricing, Plans and the guide do not establish a named Business/Enterprise entitlement. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://nuwacom.com/en/secure-ai-for-business, https://docs.nuwacom.ai/en/security/measures.md. No additional scoped evidence established this answer.
  • sso_plan Which plan includes SSO? [unknown]: Which plan includes SSO? Unknown. Exact plan entitlement for SSO, first-login behavior and tested Entra Conditional Access behavior were not established. Self-service availability explicitly excludes single-tenant standard setup. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://nuwacom.com/en/secure-ai-for-business, https://docs.nuwacom.ai/en/security/measures.md. No additional scoped evidence established this answer.
  • mfa Can MFA be enforced? [partial]: Measures/security pages claim MFA support; an enforceable tenant-level MFA setting or exact IdP policy mapping is not documented. Sources: nuwacom:nuwacom:measures-20261026, nuwacom:nuwacom:security-rev2.
  • conditional_access Do Entra conditional-access policies apply? [unknown]: Do Entra conditional-access policies apply? Unknown. Exact plan entitlement for SSO, first-login behavior and tested Entra Conditional Access behavior were not established. Self-service availability explicitly excludes single-tenant standard setup. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://nuwacom.com/en/secure-ai-for-business, https://docs.nuwacom.ai/en/security/measures.md. No additional scoped evidence established this answer.
  • domain_capture Can the company claim its email domain? [unknown]: Domain routing is described in the SSO guide, but the eligible plan and domain ownership/account-capture guarantees remain unverified. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://nuwacom.com/en/secure-ai-for-business, https://docs.nuwacom.ai/en/security/measures.md. No additional scoped evidence established this answer.

Checked ; not separately cross-checked; check again by 2026-12-20. Sources: nuwacom:nuwacom:sso-20261026, nuwacom:nuwacom:security-rev2, nuwacom:nuwacom:measures-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

ADM-02 User provisioning and lifecycle

Judgment rule: Record SCIM, just-in-time provisioning, group sync from the identity provider, deprovisioning effects (chats, assistants, knowledge ownership transfer) and licence assignment. Deprovision a test user and record what happens to their content.

Glean

No public information found Support: not-published

We found no public information on this. A missing finding is not evidence that the product lacks the capability.

nuwacom

Agent cross-checked Support: partial

Business/Enterprise seat assignment is documented; SCIM/group-sync/JIT entitlements and leaver asset handling remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business/Enterprise seat administration; SSO/SCIM commercial entitlement unverified; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • scim: The public SSO/User Sync guide describes this technical configuration, but no named Business/Enterprise entitlement was established in Plans or pricing. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://docs.nuwacom.ai/en/overviewdatasecurity.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.
  • group_sync: The public SSO/User Sync guide describes this technical configuration, but no named Business/Enterprise entitlement was established in Plans or pricing. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://docs.nuwacom.ai/en/overviewdatasecurity.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.
  • jit_provisioning: The public SSO/User Sync guide describes this technical configuration, but no named Business/Enterprise entitlement was established in Plans or pricing. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://docs.nuwacom.ai/en/overviewdatasecurity.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.
  • deprovisioning: The security overview assigns identity deactivation to customers who use SCIM, but commercial entitlement and the fate of chats, agents, shared knowledge and connections after removal are not established. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://docs.nuwacom.ai/en/overviewdatasecurity.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.
  • seat_assignment: Admins assign/reassign Standard/Premium/Power seats and additional usage; price/billing reclamation on leaver removal is not specified.
  • scim Is SCIM provisioning supported? [unknown]: The public SSO/User Sync guide describes this technical configuration, but no named Business/Enterprise entitlement was established in Plans or pricing. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://docs.nuwacom.ai/en/overviewdatasecurity.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.
  • group_sync Are identity-provider groups synced? [unknown]: The public SSO/User Sync guide describes this technical configuration, but no named Business/Enterprise entitlement was established in Plans or pricing. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://docs.nuwacom.ai/en/overviewdatasecurity.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.
  • jit_provisioning Are users created at first login? [unknown]: The public SSO/User Sync guide describes this technical configuration, but no named Business/Enterprise entitlement was established in Plans or pricing. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://docs.nuwacom.ai/en/overviewdatasecurity.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.
  • deprovisioning What happens to a removed user's data and shared assets? [unknown]: The security overview assigns identity deactivation to customers who use SCIM, but commercial entitlement and the fate of chats, agents, shared knowledge and connections after removal are not established. Search on 2026-10-26: https://docs.nuwacom.ai/en/sso-and-usersync.md, https://docs.nuwacom.ai/en/overviewdatasecurity.md, https://docs.nuwacom.ai/en/workspacesettings.md. No additional scoped evidence established this answer.
  • seat_assignment Can admins assign and reclaim seats? [partial]: Admins assign/reassign Standard/Premium/Power seats and additional usage; price/billing reclamation on leaver removal is not specified. Sources: nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:usage-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:sso-20261026, nuwacom:nuwacom:overview-20261026, nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:usage-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

ADM-03 Roles, groups and feature permissions

Judgment rule: Record admin roles, delegated admins, groups, per-feature permissions (web search, image generation, connectors, file upload, agents), separation of subsidiaries or departments, and enforcement. Test one disabled feature for one group.

Glean

Agent cross-checked Support: partial

Glean has delegated admin roles, IdP-group permissions and feature access controls.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect/Agent Governance role controls; department and IdP group policy configuration as documented; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • No two-group restriction-enforcement test.
  • admin_roles Which admin roles exist, and can admin rights be delegated? [supported]: Setup Admin, Admin, Super Admin and specialist moderators have documented scopes; only Super Admin can assign certain privileges. Sources: glean:glean:roles, glean:glean:r2-core-entitlements.
  • groups Can permissions be set per group? [supported]: Direct and IdP-group roles combine, with highest-precedence primary roles and union of secondary roles. Group permission behavior is feature-flag dependent. Sources: glean:glean:groups, glean:glean:r2-core-entitlements.
  • feature_toggles Which features can be switched on or off per group? [partial]: Member permissions include content and agent creation; model access, scheduled triggers and beta features have specific controls. Every feature/group combination was not verified. Sources: glean:glean:users, glean:glean:groups, glean:glean:r2-core-entitlements.
  • multi_entity Can subsidiaries or departments be separated within one contract? [partial]: Terms permit affiliates to use or order the service, while separate subsidiary data partitions within one contract were not established. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:roles, glean:glean:r2-core-entitlements, glean:glean:groups, glean:glean:users, glean:glean:terms.

nuwacom

Agent cross-checked Support: partial

Role/group permissions and separate workspaces are documented with a contractual affiliate restriction.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • admin_roles: Admin, Editor, Reader/Viewer roles, plus superadmin administration references. Admin permissions cannot be restricted; formal delegated custom-admin role design is unspecified.
  • multi_entity: Users are invited per workspace and organization SSO applies across them; terms say affiliates are not automatically entitled to use. Multi-entity contracts need separate permission.
  • admin_roles Which admin roles exist, and can admin rights be delegated? [partial]: Admin, Editor, Reader/Viewer roles, plus superadmin administration references. Admin permissions cannot be restricted; formal delegated custom-admin role design is unspecified. Sources: nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:users-20261026.
  • groups Can permissions be set per group? [supported]: Groups drive sharing of chats, documents, projects, agents andknowledge; permission matrices govern role/group access. Sources: nuwacom:nuwacom:settings-20261026.
  • feature_toggles Which features can be switched on or off per group? [supported]: Read/Write/Share permissions by role/group for Agents, Workflows, Projects, Skills, Prompts, Orchestrator and content modules; connector/model controls are separate. Sources: nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:changes-20261026.
  • multi_entity Can subsidiaries or departments be separated within one contract? [partial]: Users are invited per workspace and organization SSO applies across them; terms say affiliates are not automatically entitled to use. Multi-entity contracts need separate permission. Sources: nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:sso-20261026, nuwacom:nuwacom:terms.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:users-20261026, nuwacom:nuwacom:changes-20261026, nuwacom:nuwacom:sso-20261026, nuwacom:nuwacom:terms, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

ADM-04 Usage and adoption analytics

Judgment rule: Record dashboards for active users, usage by feature, model, group and assistant, export, and privacy controls (aggregation, pseudonymisation, works-council-friendly settings). Distinguish aggregate adoption metrics from per-person monitoring.

Glean

Agent cross-checked Support: partial

Insights provides adoption and individual activity reporting with CSV export.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Billing & Insights included in seat; Enterprise Flex Admin console/Insights platform separate from usage rates; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:insights, glean:glean:r2-core-entitlements, glean:glean:core-price, glean:glean:events.

nuwacom

Agent cross-checked Support: partial

Admin analytics are aggregated, with model/feature/agent breakdowns and CSV charts.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business/Enterprise workspace analytics; API analytics apply only to enabled API integration module; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • breakdowns: Chat/model/knowledge-search, agent users/messages/model, workflow completion/failure/cancel andAPI calls; group-level breakdown not established.
  • privacy_modes: Overview says only aggregated/anonymized service statistics and no vendor employee-performance analysis. A customer toggle to restrict individual reporting is not specified.
  • adoption_dashboard Is there an adoption dashboard? [supported]: Active users, messages, agents, workflows anddocuments with date/day/week/month grouping. Sources: nuwacom:nuwacom:analytics-20261026.
  • breakdowns Can usage be broken down by group, model, feature and assistant? [partial]: Chat/model/knowledge-search, agent users/messages/model, workflow completion/failure/cancel andAPI calls; group-level breakdown not established. Sources: nuwacom:nuwacom:analytics-20261026.
  • export Can usage data be exported? [supported]: Each chart exports aggregated CSV. Sources: nuwacom:nuwacom:analytics-20261026.
  • privacy_modes Can per-person reporting be limited or pseudonymised? [partial]: Overview says only aggregated/anonymized service statistics and no vendor employee-performance analysis. A customer toggle to restrict individual reporting is not specified. Sources: nuwacom:nuwacom:overview-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:analytics-20261026, nuwacom:nuwacom:overview-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026.

ADM-05 Spend controls and cost allocation

Judgment rule: Record cost visibility per user, group and cost centre, budgets and their behaviour (alert, block, downgrade model), pooled credits, and chargeback exports. Test a small budget on a trial where possible. Distinguish billed amounts, estimates and unavailable amounts.

Glean

Agent cross-checked Support: partial

Usage limits can alert or block; team limits are per-member defaults rather than pooled team budgets.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite / Enterprise Flex; legacy Enterprise exclusions stated; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • cost_visibility Can admins see cost or consumption per user and group? [supported]: Usage dashboards expose user/team/agent consumption in dollars or FlexCredits depending on plan. Sources: glean:glean:limits.
  • budgets Can budgets be set per user or group? [supported]: Organization, user, department/IdP-group and agent monthly limits are documented for Core Suite/Enterprise Flex; legacy Enterprise lacks user/agent limits. Sources: glean:glean:limits.
  • budget_enforcement Does reaching a budget alert, block or downgrade? [supported]: An optional block stops later billable requests after the running action completes. Alert-only is also available; some overage can occur. Sources: glean:glean:limits.
  • chargeback Can costs be exported per cost centre? [unknown]: Can costs be exported per cost centre? The usage-limit and pricing guides were checked; cost-center chargeback export and cost allocation outside current department/group metadata were not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:limits.

nuwacom

Agent cross-checked Support: partial

Seats and additional AI usage act as budgets; costs pause/fallback without automatic overage billing.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business/Enterprise Seats and Additional AI Usage; API/automation budget controls apply to enabled modules; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • cost_visibility: Admins see workspace/per-user consumption, assigned seat type andAdditional AI Usage. Monetary/cost-centre detail is not fully specified.
  • budgets: Seat1x/2x/5x allowance and central Additional AI Usage assigned to individuals/use cases. Independent group monetary hard caps are not established.
  • chargeback: Can costs be exported per cost centre? Unknown. No finance-ready cost-centre chargeback export was established; analytics CSV is not necessarily cost allocation. Search on 2026-10-26: https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/en/ai-usage.md, https://nuwacom.com/en/pricing. No additional scoped evidence established this answer.
  • cost_visibility Can admins see cost or consumption per user and group? [partial]: Admins see workspace/per-user consumption, assigned seat type andAdditional AI Usage. Monetary/cost-centre detail is not fully specified. Sources: nuwacom:nuwacom:settings-20261026.
  • budgets Can budgets be set per user or group? [partial]: Seat1x/2x/5x allowance and central Additional AI Usage assigned to individuals/use cases. Independent group monetary hard caps are not established. Sources: nuwacom:nuwacom:usage-20261026, nuwacom:nuwacom:pricing-20261026.
  • budget_enforcement Does reaching a budget alert, block or downgrade? [supported]: High-use notifications; interactive Instant fallback; workflows/API/chatbots pause until approved extra budget or monthly reset. Sources: nuwacom:nuwacom:rules-20261026.
  • chargeback Can costs be exported per cost centre? [unknown]: Can costs be exported per cost centre? Unknown. No finance-ready cost-centre chargeback export was established; analytics CSV is not necessarily cost allocation. Search on 2026-10-26: https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/en/ai-usage.md, https://nuwacom.com/en/pricing. No additional scoped evidence established this answer.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:usage-20261026, nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:rules-20261026, nuwacom:nuwacom:docs-full-recheck-20261026.

ADM-06 Audit logs and compliance export

Judgment rule: Record which events are logged (logins, admin changes, prompts, responses, file access, connector queries), retention, export or SIEM streaming, and eDiscovery/legal hold. Use the word audit only with a defined retention and integrity model.

Glean

Agent cross-checked Support: partial

Administrative change logs have documented CSV export and retention. Prompt/response compliance logging remains unknown because source scopes conflict.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect administrative audit logs; no verified prompt/response compliance-logging finding; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Only administrative/configuration events, their export and their stated retention are positive findings. Content logging, its compliance integrity model, eDiscovery and legal hold remain unverified.
  • admin_events Are admin and security events logged? [supported]: Admin Audit Logs record configuration changes by admins and Glean support, excluding end-user events. Default retention is 30 days. Sources: glean:glean:audit, glean:glean:r2-core-entitlements.
  • content_logging Can prompts and answers be retained for compliance, and is it configurable? [unknown]: Prompt/response retention and its configuration remain unknown. The deployment comparison says individual queries/responses are not logged, while Customer Event documentation describes CHAT response content and the history guide separates that logging from history. Their deployment/system scopes were not reconciled.
  • siem_export Can logs stream to a SIEM or be exported? [partial]: The administrative audit-log guide documents self-serve CSV export. For Glean-hosted deployments, ongoing delivery of administrative logs can be configured by the account team and is not enabled by default or self-serve. This finding makes no prompt/response or Customer Event export guarantee. Sources: glean:glean:audit, glean:glean:r2-core-entitlements.
  • ediscovery Are eDiscovery and legal hold supported? [unknown]: Are eDiscovery and legal hold supported? Administrative and Customer Event documentation was checked. eDiscovery/legal-hold behavior, integrity guarantees and per-destination content-log retention were not established.
  • log_retention How long are logs kept? [partial]: Administrative audit logs have a documented 30-day default; extended periods require arrangement. Customer Event/content-log retention is unknown and no common retention term for all logs is inferred. Sources: glean:glean:audit, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:audit, glean:glean:r2-core-entitlements, glean:glean:deploy, glean:glean:events, glean:glean:history.

nuwacom

Agent cross-checked Support: partial

Vendor documents audit/access logs and exportable interactions; compliance retention controls remain incomplete.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • admin_events: Security site promises timestamped, user-attributed interaction audit logs; overview calls audit logs tamper-resistant. Complete admin event taxonomy/integrity implementation was not verified.
  • content_logging: User prompts/chats and interaction logs are stored; specific configurable full-content compliance archive/legal hold is not established.
  • siem_export: Security site says audit data exportable for auditing/reporting; no SIEM stream protocol/API setup was established.
  • ediscovery: Are eDiscovery and legal hold supported? Unknown. No eDiscovery or legal-hold interface was established.
  • log_retention: Overview sets audit/access logs30–90 days then deletion; which plan/configuration chooses each duration is unspecified.
  • admin_events Are admin and security events logged? [partial]: Security site promises timestamped, user-attributed interaction audit logs; overview calls audit logs tamper-resistant. Complete admin event taxonomy/integrity implementation was not verified. Sources: nuwacom:nuwacom:security-rev2, nuwacom:nuwacom:overview-rev2.
  • content_logging Can prompts and answers be retained for compliance, and is it configurable? [partial]: User prompts/chats and interaction logs are stored; specific configurable full-content compliance archive/legal hold is not established. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:security-rev2.
  • siem_export Can logs stream to a SIEM or be exported? [partial]: Security site says audit data exportable for auditing/reporting; no SIEM stream protocol/API setup was established. Sources: nuwacom:nuwacom:security-rev2.
  • ediscovery Are eDiscovery and legal hold supported? [unknown]: Are eDiscovery and legal hold supported? Unknown. No eDiscovery or legal-hold interface was established.
  • log_retention How long are logs kept? [partial]: Overview sets audit/access logs30–90 days then deletion; which plan/configuration chooses each duration is unspecified. Sources: nuwacom:nuwacom:overview-rev2.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:security-rev2, nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:docs-full-recheck, nuwacom:nuwacom:pricing-rev2.

ADM-07 Data loss prevention and personal data

Judgment rule: Record detection and handling of personal and confidential data before it reaches a model: redaction, masking, blocking, warning. Record integration with Purview, Netskope or similar, and whether filtering runs locally or at a third party. Send a fixture prompt with a Swiss AHV number and IBAN and record the outcome.

Glean

Agent cross-checked Support: partial

Protect+ can flag or block configured sensitive patterns in prompts; file coverage and Swiss-fixture outcomes are unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Enterprise Flex + Protect+ site-wide annual add-on; basic Core Suite CSV protection is a different mechanism; add_ons=Glean Protect+ AI security; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Prompt-only pattern policy is not evidence that file contents are filtered before every model call. No personal-data fixture was run.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:pii, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:protect, glean:glean:subprocessors.

nuwacom

Agent cross-checked Support: partial

Enterprise open-beta Privacy Mode reversibly masks personal data before external inference.

Availability: beta · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Enterprise Privacy Mode module, customer-success enablement required; open beta documented2026-09-21; add_ons=Enterprise Privacy Mode; commercial terms after introductory access unknown; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • The dated security overview explicitly says open beta. The undated pricing list is an entitlement listing, not a general-availability announcement. No GA finding is made.
  • pii_detection Is personal data detected in prompts and files? [partial]: Names, email, phone, identifiers andfinancial/contact attributes in chat input anduploaded documents; IBAN is a settings example. Detection accuracy/AHV was not tested. Sources: nuwacom:nuwacom:pii-rev2, nuwacom:nuwacom:settings-rev2.
  • pii_action Is it redacted, masked, blocked or only warned? [supported]: Neutral placeholders replace clear text, protected internal mapping restores responses. This is reversible pseudonymization; no block-on-hit behavior is documented. Sources: nuwacom:nuwacom:pii-rev2.
  • custom_patterns Can admins add custom patterns or terms? [partial]: Documentation mentions configurable attributes but no self-service regex/custom dictionary syntax or exact administrator controls. Sources: nuwacom:nuwacom:pii-rev2.
  • dlp_integration Does it integrate with an existing DLP product? [unknown]: Does it integrate with an existing DLP product? Unknown. No Microsoft Purview/third-party DLP integration or AHV/IBAN bounded fixture was established.
  • filter_location Where does filtering run? [partial]: A locally operated detection model runs inside controlled nuwacom environment before external LLM transmission. Physical site per deployment is not specified. Sources: nuwacom:nuwacom:pii-rev2.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:pii-rev2, nuwacom:nuwacom:settings-rev2, nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:docs-full-recheck, nuwacom:nuwacom:pricing-rev2.

ADM-08 AI policy and guardrails

Judgment rule: Record organisation-wide system instructions, acceptable-use notices and acknowledgement, content filters, topic restrictions, AI-output labelling, and admin visibility of policy violations. Separate enforced policy from instructions the model is expected to follow.

Glean

Agent cross-checked Support: partial

Enterprise instructions and configurable AI security policies are documented.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Enterprise Flex Assistant instructions; Protect+ site-wide annual add-on for security monitoring/blocking; add_ons=Protect+ for AI security findings; not required for basic custom instructions; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Model-followed instructions are distinct from policy enforcement.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:org-instructions, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:pii, glean:glean:protect.

nuwacom

Agent cross-checked Support: partial

Workspace guidelines/Voices shape content, while stricter policy acceptance/enforcement is unspecified.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business/Enterprise model/feature controls; Enterprise-only Privacy Mode in open beta with customer-success enablement; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • org_instructions: Markdown workspace Guidelines apply to responses, with project/agent/style layers. Agent/system instructions and Tone of Voice can take precedence, so this is not a guaranteed immutable safety policy.
  • usage_notice: Can users be required to accept a usage policy? Unknown. No required AI policy acceptance, runtime policy-violation reporting or general prompt-safety filter configuration was established. Search on 2026-10-26: https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/en/policy-hierarchy.md, https://docs.nuwacom.ai/llms-full.txt. No additional scoped evidence established this answer.
  • content_filters: Business/Enterprise model and feature controls are documented. Privacy Mode requires Enterprise and customer-success enablement, and is described as open beta. Organization-wide configurable topical/content-safety filters remain unverified.
  • violation_reporting: Are policy hits visible to admins? Unknown. No required AI policy acceptance, runtime policy-violation reporting or general prompt-safety filter configuration was established. Search on 2026-10-26: https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/en/policy-hierarchy.md, https://docs.nuwacom.ai/llms-full.txt. No additional scoped evidence established this answer.
  • org_instructions Can admins set organisation-wide instructions? [partial]: Markdown workspace Guidelines apply to responses, with project/agent/style layers. Agent/system instructions and Tone of Voice can take precedence, so this is not a guaranteed immutable safety policy. Sources: nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:policy-20261026.
  • usage_notice Can users be required to accept a usage policy? [unknown]: Can users be required to accept a usage policy? Unknown. No required AI policy acceptance, runtime policy-violation reporting or general prompt-safety filter configuration was established. Search on 2026-10-26: https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/en/policy-hierarchy.md, https://docs.nuwacom.ai/llms-full.txt. No additional scoped evidence established this answer.
  • content_filters Are content filters configurable? [partial]: Business/Enterprise model and feature controls are documented. Privacy Mode requires Enterprise and customer-success enablement, and is described as open beta. Organization-wide configurable topical/content-safety filters remain unverified. Sources: nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:pii-20261026, nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:overview-20261026.
  • violation_reporting Are policy hits visible to admins? [unknown]: Are policy hits visible to admins? Unknown. No required AI policy acceptance, runtime policy-violation reporting or general prompt-safety filter configuration was established. Search on 2026-10-26: https://docs.nuwacom.ai/en/workspacesettings.md, https://docs.nuwacom.ai/en/policy-hierarchy.md, https://docs.nuwacom.ai/llms-full.txt. No additional scoped evidence established this answer.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:settings-20261026, nuwacom:nuwacom:policy-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:pii-20261026, nuwacom:nuwacom:overview-20261026.

Data protection and sovereignty

DATA-01 Hosting location and data residency

Judgment rule: Record country or region separately for chat storage, files and indexes, model inference, backups, logs and telemetry, and support access. Name the cloud provider. Record whether residency is default, a paid option or plan-dependent. "EU data boundary" programmes are recorded with their documented exceptions.

Glean

Agent cross-checked Support: partial

Hosting is region-selectable, but storage, model processing and remote support must be scoped separately.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Glean Hosted regional single-tenant hosting included; Customer Hosted and provider regions remain contract/key choices; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • storage_region Where are chats, files and indexes stored? [partial]: Tenant storage and index follow the selected isolated GCP/AWS deployment; the public GCP list includes Netherlands, Belgium and Frankfurt. Actual contracted country was not selected. Sources: glean:glean:deploy, glean:glean:regions, glean:glean:r2-core-entitlements.
  • inference_region Where do model calls run, per provider? [partial]: Model routes depend on cloud and key mode; GCP/AWS Customer Key has cross-cloud restrictions. The subprocessor list allows customer-selected provider locations but does not establish every model remains in EU/CH. Sources: glean:glean:models, glean:glean:subprocessors, glean:glean:r2-core-entitlements.
  • backups_logs_region Where are backups, logs and telemetry? [partial]: Deployment documentation lists backups up to seven days but no full country map for backups, telemetry and central services was established. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements.
  • support_access_region From where can vendor staff access data? [supported]: The subprocessor list names the Indian affiliate for remote support/security/debugging; the SLA names California and Bangalore support locations. Sources: glean:glean:subprocessors, glean:glean:sla, glean:glean:r2-core-entitlements.
  • swiss_hosting Is Swiss hosting available? [unknown]: Is Swiss hosting available? Region and deployment pages were checked; Swiss hosting, exact backup/log/telemetry geography and all model-provider regional exceptions were not established.
  • residency_plan Which plan or option provides residency? [partial]: Both vendor-hosted and customer-cloud modes offer region selection. Prices, thresholds and per-model regional conditions remain contractual. Sources: glean:glean:deploy, glean:glean:terms, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:deploy, glean:glean:regions, glean:glean:r2-core-entitlements, glean:glean:models, glean:glean:subprocessors, glean:glean:sla, glean:glean:terms.

nuwacom

Agent cross-checked Support: partial

Business stores platform content in Azure EU; Enterprise may select Germany STACKIT. Inference location depends on an explicitly configured model allowlist; detailed backup/log mapping remains unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business Azure EU storage; Enterprise selectable STACKIT Germany; explicitly configured EU model routes only for EU-only inference; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • storage_region: Customer data at rest in Azure EU, or customer-selected STACKIT eu01 Germany under order form. Separate chat/file/index sites are not itemized.
  • inference_region: Inference follows the enabled model route, not the platform storage region. The model table contains EU, US and Global routes. Administrators can centrally allow only EEA-hosted models and disable other regions. No unconfigured-default EU-only processing claim is made.
  • backups_logs_region: Unknown detailed backup/log geography for a particular contract. Public documents agree on EU backups but differ between same-region zone redundancy and a physically separate Azure location. Exact region, site, telemetry and support mapping was not established.
  • support_access_region: Technical support access only on customer instruction/request and logged, per overview. Staff access geography was not specified.
  • swiss_hosting: Is Swiss hosting available? Unknown. No Swiss full-platform hosting option or staff/telemetry-residency matrix was established.
  • residency_plan: Business platform storage is Azure Europe; Enterprise can order Germany STACKIT eu01. EU-only inference requires an explicit EEA model allowlist. The image default is unknown and global/US routes remain possible unless disabled.
  • storage_region Where are chats, files and indexes stored? [partial]: Customer data at rest in Azure EU, or customer-selected STACKIT eu01 Germany under order form. Separate chat/file/index sites are not itemized. Sources: nuwacom:nuwacom:overview-rev2.
  • inference_region Where do model calls run, per provider? [partial]: Inference follows the enabled model route, not the platform storage region. The model table contains EU, US and Global routes. Administrators can centrally allow only EEA-hosted models and disable other regions. No unconfigured-default EU-only processing claim is made. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:models-rev2, nuwacom:nuwacom:settings-rev2.
  • backups_logs_region Where are backups, logs and telemetry? [unknown]: Unknown detailed backup/log geography for a particular contract. Public documents agree on EU backups but differ between same-region zone redundancy and a physically separate Azure location. Exact region, site, telemetry and support mapping was not established.
  • support_access_region From where can vendor staff access data? [partial]: Technical support access only on customer instruction/request and logged, per overview. Staff access geography was not specified. Sources: nuwacom:nuwacom:overview-rev2.
  • swiss_hosting Is Swiss hosting available? [unknown]: Is Swiss hosting available? Unknown. No Swiss full-platform hosting option or staff/telemetry-residency matrix was established.
  • residency_plan Which plan or option provides residency? [partial]: Business platform storage is Azure Europe; Enterprise can order Germany STACKIT eu01. EU-only inference requires an explicit EEA model allowlist. The image default is unknown and global/US routes remain possible unless disabled. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:settings-rev2, nuwacom:nuwacom:models-rev2, nuwacom:nuwacom:plans-rev2.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:models-rev2, nuwacom:nuwacom:measures-rev2, nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:docs-full-recheck, nuwacom:nuwacom:settings-rev2, nuwacom:nuwacom:plans-rev2.

DATA-02 Deployment options

Judgment rule: Record multi-tenant SaaS, dedicated single-tenant instance, deployment in the customer's cloud account, on-premise and air-gapped as separate options with plan and availability. Record which features are missing in each mode, who operates it, and the documented seat or contract threshold for each mode, which can differ from the enterprise plan threshold (e.g. dedicated SaaS from 2,000 seats, own cloud from 5,000). A local-network connector or gateway that reaches on-prem data from a vendor-hosted platform is KNOW-03, not on-premise deployment.

Glean

Agent cross-checked Support: partial

Glean documents dedicated vendor hosting and Glean-operated deployment in customer cloud accounts.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Glean Hosted single tenant; separately contracted Customer Hosted private-cloud configuration under Core Suite/Enterprise Flex; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • multi_tenant_saas Is a shared SaaS offered? [unsupported]: Deployment documentation explicitly says Glean uses single-tenant infrastructure in both supported modes. This is not a shared tenant offer. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.
  • dedicated_instance Is a dedicated single-tenant instance offered, from what size? [supported]: Glean Hosted runs isolated customer infrastructure in Glean cloud accounts; the public guide gives no numerical seat threshold. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.
  • customer_cloud Can it run in the customer's own cloud account, from what size? [supported]: Customer Hosted, formerly Cloud-Prem, runs a Glean-managed tenant in customer GCP or AWS. Glean handles upgrades and keeps support access; seat/contract minimum is not published. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.
  • on_premise Can the whole platform run on customer infrastructure, from what size? [unknown]: Can the whole platform run on customer infrastructure, from what size? The deployment guide and terms describe supported cloud accounts, not a whole-platform on-premises or air-gapped entitlement. Numerical minimums for each mode were not found.
  • air_gapped Can it run without internet access? [unknown]: Can it run without internet access? The deployment guide and terms describe supported cloud accounts, not a whole-platform on-premises or air-gapped entitlement. Numerical minimums for each mode were not found.
  • mode_feature_gaps Which features are missing outside SaaS? [partial]: The guide describes the same product in both modes, but key/provider matrices document cloud and feature differences. Customer Hosted cannot be independently patched or re-architected by the customer. Sources: glean:glean:deploy, glean:glean:key-matrix, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:key-matrix.

nuwacom

Agent cross-checked Support: partial

Deployment thresholds are1000 dedicated,2000 own cloud and4000 on-premise, distinct from 20-user Enterprise entry.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace, nuwacom Self-Managed Hosting; version=Public documentation checked 2026-10-21; plan=Business shared Azure EU; quoted Enterprise for STACKIT and custom deployment at1000/2000/4000-user thresholds; add_ons=Dedicated/own-cloud/on-premise quotation required; deployment_mode=not specified; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • multi_tenant_saas: Business shared SaaS runs in Azure EU. Enterprise can select Germany STACKIT. The generic all-plans shared-SaaS statement is not used to promise STACKIT on Business.
  • customer_cloud: Bring Your Own Cloud in customer cloud environment from 2000 users. Public infrastructure/operator matrix not specified.
  • on_premise: Whole-platform Kubernetes/on-own-infrastructure from 4000 users; Enterprise Self-Managed Hosting rents platform in customer environment.
  • air_gapped: Can it run without internet access? Unknown. No air-gapped operational mode or detailed external dependency matrix was established. Search on 2026-10-26: https://nuwacom.com/en/secure-ai-for-business, https://nuwacom.com/en/enterprise-terms-of-service, https://docs.nuwacom.ai/en/sso-and-usersync.md. No additional scoped evidence established this answer.
  • mode_feature_gaps: The SSO/UserSync configuration guide supports multi-tenant app.nuwacom.ai/app-de.nuwacom.ai only. Single-tenant SSO uses a custom arrangement. Enterprise Self-Managed customers operate and secure their deployment; the hosted Enterprise SLA excludes Self-Managed. Full mode parity is unverified.
  • multi_tenant_saas Is a shared SaaS offered? [partial]: Business shared SaaS runs in Azure EU. Enterprise can select Germany STACKIT. The generic all-plans shared-SaaS statement is not used to promise STACKIT on Business. Sources: nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:security-rev2, nuwacom:nuwacom:plans-20261026.
  • dedicated_instance Is a dedicated single-tenant instance offered, from what size? [supported]: Dedicated isolated single-tenant from 1000 users. Sources: nuwacom:nuwacom:security-rev2.
  • customer_cloud Can it run in the customer's own cloud account, from what size? [partial]: Bring Your Own Cloud in customer cloud environment from 2000 users. Public infrastructure/operator matrix not specified. Sources: nuwacom:nuwacom:security-rev2.
  • on_premise Can the whole platform run on customer infrastructure, from what size? [partial]: Whole-platform Kubernetes/on-own-infrastructure from 4000 users; Enterprise Self-Managed Hosting rents platform in customer environment. Sources: nuwacom:nuwacom:security-rev2, nuwacom:nuwacom:enterprise-20261026.
  • air_gapped Can it run without internet access? [unknown]: Can it run without internet access? Unknown. No air-gapped operational mode or detailed external dependency matrix was established. Search on 2026-10-26: https://nuwacom.com/en/secure-ai-for-business, https://nuwacom.com/en/enterprise-terms-of-service, https://docs.nuwacom.ai/en/sso-and-usersync.md. No additional scoped evidence established this answer.
  • mode_feature_gaps Which features are missing outside SaaS? [partial]: The SSO/UserSync configuration guide supports multi-tenant app.nuwacom.ai/app-de.nuwacom.ai only. Single-tenant SSO uses a custom arrangement. Enterprise Self-Managed customers operate and secure their deployment; the hosted Enterprise SLA excludes Self-Managed. Full mode parity is unverified. Sources: nuwacom:nuwacom:sso-20261026, nuwacom:nuwacom:enterprise-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:security-rev2, nuwacom:nuwacom:enterprise-20261026, nuwacom:nuwacom:sso-20261026, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:plans-20261026.

DATA-03 Training use and provider retention

Judgment rule: Record whether customer content trains vendor or provider models, by plan and default; zero-data-retention arrangements with model providers; abuse-monitoring retention and human review; and the model provider's terms that apply. A "no training" claim on a marketing page is `vendor-claimed` until the contract or DPA says so.

Glean

Agent cross-checked Support: partial

The AI Addendum prohibits model training and scopes provider retention commitments to Glean-key use, with exceptions.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Any contracted plan incorporating the AI Addendum; Glean model key unless Customer Key explicitly discussed; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • vendor_training Does the vendor train on customer content? [supported]: AI Addendum section 3(a)(i) prohibits Glean from using Customer Data to train, retrain, improve or fine-tune AI Models. Sources: glean:glean:ai-addendum.
  • provider_training Do model providers train on it under this product's contracts? [supported]: For Glean model-key service, Glean contracts with providers to prohibit that training. Customer Key access remains the customer responsibility under section 4. Sources: glean:glean:ai-addendum.
  • provider_retention How long do model providers keep prompts, including for abuse monitoring? [partial]: Glean-key section 3(b) prohibits stored/logged inputs and outputs except legal or trust-and-safety necessity. The Data Analysis guide also describes up to 30-day retention for abuse-flagged files. Sources: glean:glean:ai-addendum, glean:glean:analysis.
  • zero_retention Is zero data retention available, and on which plan? [partial]: Zero-day retention is a contractual Glean-key commitment subject to law and trust/safety exceptions; it is not a blanket guarantee for Customer Key or every file-processing tool. Sources: glean:glean:ai-addendum, glean:glean:analysis.
  • human_review Can provider staff review content? [unknown]: Can provider staff review content? The AI Addendum and Data Analysis security text were checked; provider human-review access under each exception was not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:ai-addendum, glean:glean:analysis.

nuwacom

Agent cross-checked Support: partial

No vendor/provider general model training is promised; route-specific retention and abuse review are not fully published.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • vendor_training: Overview excludes using customer data to train general AI models or for own content analysis. Terms allow anonymized service-improvement data and a broad service-purpose data licence; do not confuse it with a general-model training right.
  • provider_training: Overview and measures exclude provider model training under nuwacom processor contracts. Full individual provider contract texts were not verified.
  • provider_retention: Overview excludes permanent model-provider storage but gives no per-provider temporary/abuse-monitoring duration or model exceptions.
  • zero_retention: Is zero data retention available, and on which plan? Unknown. Zero-retention eligibility/duration and abuse-monitoring exceptions per model/provider are not established by no-training or no-permanent-storage statements.
  • human_review: Unknown provider/model-specific human-review exceptions. A no-training statement and a broad no-provider-access statement do not establish an abuse/security review policy for every inference route.
  • vendor_training Does the vendor train on customer content? [partial]: Overview excludes using customer data to train general AI models or for own content analysis. Terms allow anonymized service-improvement data and a broad service-purpose data licence; do not confuse it with a general-model training right. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:terms.
  • provider_training Do model providers train on it under this product's contracts? [partial]: Overview and measures exclude provider model training under nuwacom processor contracts. Full individual provider contract texts were not verified. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:measures-rev2.
  • provider_retention How long do model providers keep prompts, including for abuse monitoring? [partial]: Overview excludes permanent model-provider storage but gives no per-provider temporary/abuse-monitoring duration or model exceptions. Sources: nuwacom:nuwacom:overview-rev2.
  • zero_retention Is zero data retention available, and on which plan? [unknown]: Is zero data retention available, and on which plan? Unknown. Zero-retention eligibility/duration and abuse-monitoring exceptions per model/provider are not established by no-training or no-permanent-storage statements.
  • human_review Can provider staff review content? [unknown]: Unknown provider/model-specific human-review exceptions. A no-training statement and a broad no-provider-access statement do not establish an abuse/security review policy for every inference route.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:terms, nuwacom:nuwacom:measures-rev2, nuwacom:nuwacom:docs-full-recheck.

DATA-04 Retention and deletion

Judgment rule: Record default retention for chats, files, indexes and logs; admin-configured retention; user deletion; deletion after contract end; and deletion confirmation.

Glean

Agent cross-checked Support: partial

User-facing chat/file deletion and contract-end obligations are documented; default and effective admin retention remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex user history controls and applicable Terms/DPA; default/effective configured retention and shared-link lifetime unverified; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • User-facing deletion does not establish erasure from every retained copy. Default/effective configured retention, shared-link lifetime and contract-end completion timing remain unknown.
  • default_retention What is retained and for how long by default? [unknown]: Default content retention is unknown. Chat Sharing states a fixed 30-day conversation/link lifetime, while Chat History describes organization-configured periods. The relationship between shared links, stored chats, uploads and other retained copies was not reconciled; no universal default is inferred.
  • admin_retention Can admins set retention periods? [unknown]: The history guide lists Off, 30, 90, 180 and 365 days, but the sharing guide states a fixed 30-day conversation/link lifetime. The effective scope of admin settings versus shared-link/stored-chat retention remains unresolved, so a verified configurable retention entitlement is not asserted.
  • user_deletion Can users delete their chats and files permanently? [partial]: The history guide lets users remove chats from their history; the upload guide allows file removal before the first query or by deleting the chat afterward. Permanent removal from every copy, backup or event log was not established. Sources: glean:glean:history, glean:glean:uploads, glean:glean:r2-core-entitlements.
  • contract_end_deletion What is deleted at contract end, and when? [partial]: Terms section 12.3 and DPA section 7 require deletion at termination subject to legal retention. No fixed completion interval or destruction certificate was established. Sources: glean:glean:terms, glean:glean:dpa, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:history, glean:glean:uploads, glean:glean:r2-core-entitlements, glean:glean:terms, glean:glean:dpa, glean:glean:sharing.

nuwacom

Agent cross-checked Support: partial

Published DPA requires customer-data deletion30days after end and backup deletion within90days; persistent-chat/file defaults remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace, nuwacom completion, agents, skills and assets APIs; version=Public documentation checked 2026-10-21; plan=Business/Enterprise published DPA contractual deletion schedule; runtime defaults excluded; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • default_retention: Unknown applicable default for persistent chats/files. The September21 overview describes30-day rolling data,12-month snapshots and30-90-day backups without a contract/runtime mapping; these are not asserted as a coherent platform policy. Search on 2026-10-26: https://docs.nuwacom.ai/en/overviewdatasecurity.md, https://docs.nuwacom.ai/admin/api/introduction.md, https://nuwacom.com/en/data-processing-agreement. No additional scoped evidence established this answer.
  • admin_retention: Meeting transcript retention is customer-configured; a universal chat/file retention policy setting and range are not established.
  • user_deletion: The data-security overview says deleted meeting transcripts are removed from active systems and backups within 30 days. The Assets DELETE endpoint documents file/embedding deletion, but its plan eligibility is unknown, so no Business/Enterprise Assets entitlement or universal chat deletion guarantee is asserted.
  • default_retention What is retained and for how long by default? [unknown]: Unknown applicable default for persistent chats/files. The September21 overview describes30-day rolling data,12-month snapshots and30-90-day backups without a contract/runtime mapping; these are not asserted as a coherent platform policy. Search on 2026-10-26: https://docs.nuwacom.ai/en/overviewdatasecurity.md, https://docs.nuwacom.ai/admin/api/introduction.md, https://nuwacom.com/en/data-processing-agreement. No additional scoped evidence established this answer.
  • admin_retention Can admins set retention periods? [partial]: Meeting transcript retention is customer-configured; a universal chat/file retention policy setting and range are not established. Sources: nuwacom:nuwacom:overview-20261026.
  • user_deletion Can users delete their chats and files permanently? [partial]: The data-security overview says deleted meeting transcripts are removed from active systems and backups within 30 days. The Assets DELETE endpoint documents file/embedding deletion, but its plan eligibility is unknown, so no Business/Enterprise Assets entitlement or universal chat deletion guarantee is asserted. Sources: nuwacom:nuwacom:overview-20261026.
  • contract_end_deletion What is deleted at contract end, and when? [supported]: DPA section9 requires deletion of customer data/copies30days after the agreement ends and deletion of backup copies no later than90days. Legal proof-of-processing documentation may remain under applicable retention periods. This states the published contract obligation, not an independently tested deletion result. Sources: nuwacom:nuwacom:dpa-rev2.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:overview-20261026, nuwacom:nuwacom:api-20261026, nuwacom:nuwacom:dpa-rev2, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:asset-delete-20261026.

DATA-05 Sub-processors and foreign-law exposure

Judgment rule: Record the published sub-processor list with countries, change-notification rules, the vendor's and parent company's jurisdiction, transfer mechanisms (EU-US Data Privacy Framework, Swiss-US DPF, SCCs) and the vendor's documented position on foreign government access requests (e.g. US CLOUD Act). Record facts, not a legal assessment.

Glean

Agent cross-checked Support: partial

A dated processor list includes US providers and Indian remote support, with DPA transfer and change terms.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex under applicable public Terms, signed DPA and Order Form; no bespoke contract examined; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • subprocessor_list Is a dated sub-processor list published? [supported]: Public list last updated July 28, 2026 identifies infrastructure, model, support and search subprocessors. Sources: glean:glean:subprocessors, glean:glean:r2-core-entitlements.
  • subprocessor_countries Which countries do sub-processors operate in? [supported]: The table lists US provider entities and India for Glean Search Technologies remote support; selected cloud/provider processing locations can differ. Sources: glean:glean:subprocessors, glean:glean:r2-core-entitlements.
  • change_notification Are customers notified of sub-processor changes? [supported]: DPA section 9 specifies at least 30 days notice before a new processor and a 30-day objection period, with a scoped termination remedy if unresolved. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements.
  • parent_jurisdiction Which jurisdiction governs the vendor and its parent? [partial]: The Terms identify Glean Technologies, Inc. as a Delaware corporation. A separate parent entity was not established. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • transfer_mechanism Which transfer mechanism applies to non-EU/CH processing? [supported]: The DPA incorporates EU SCCs, Swiss-recognized clauses and the UK Addendum for applicable transfers; SCC law/jurisdiction is Ireland. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements.
  • government_access_policy Is there a published government-access or transparency policy? [unknown]: Is there a published government-access or transparency policy? DPA, processor list and privacy page were checked. A separate government-access/transparency-request policy was not established; no legal exposure verdict is made.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:subprocessors, glean:glean:r2-core-entitlements, glean:glean:dpa, glean:glean:terms.

nuwacom

Agent cross-checked Support: partial

Subprocessor register is linked through client-rendered Trust Center; contracts disclose transfer and change rules.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • subprocessor_list: DPA/overview point to current Trust Center register with location/service/transfer basis; the retrieved HTML provided no usable list, so its date/completeness was not verified.
  • subprocessor_countries: Azure EU andSTACKIT Germany hosting are named; model/connector provider brands are known, but the legal subprocessor entities, countries and support subprocessors were not verified.
  • parent_jurisdiction: Germany Enterprise customers contract nuwacom GmbH, Koblenz; all others nuwacom Sàrl, Luxembourg. Ultimate ownership/parent chain not established.
  • government_access_policy: Is there a published government-access or transparency policy? Unknown. No separately verified government-access/transparency policy or complete current named processor register was obtained.
  • change_notification: Section 10 specifies no minimum lead time; section 7.4 provides 15 days of prior notice for SCC Module 2 restricted transfers.
  • subprocessor_list Is a dated sub-processor list published? [partial]: DPA/overview point to current Trust Center register with location/service/transfer basis; the retrieved HTML provided no usable list, so its date/completeness was not verified. Sources: nuwacom:nuwacom:dpa-rev2, nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:trust.
  • subprocessor_countries Which countries do sub-processors operate in? [partial]: Azure EU andSTACKIT Germany hosting are named; model/connector provider brands are known, but the legal subprocessor entities, countries and support subprocessors were not verified. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:models-rev2.
  • change_notification Are customers notified of sub-processor changes? [supported]: DPA section 10 provides general notice of subprocessor changes and 15 days after receipt to object on reasonable data-protection grounds, without a minimum lead time in that clause. For restricted transfers under SCC Module 2, DPA section 7.4 specifies 15 days of prior notice of subprocessor changes. Sources: nuwacom:nuwacom:dpa-rev2.
  • parent_jurisdiction Which jurisdiction governs the vendor and its parent? [partial]: Germany Enterprise customers contract nuwacom GmbH, Koblenz; all others nuwacom Sàrl, Luxembourg. Ultimate ownership/parent chain not established. Sources: nuwacom:nuwacom:terms.
  • transfer_mechanism Which transfer mechanism applies to non-EU/CH processing? [supported]: EEA processing default; permitted non-EEA needs controller instruction/safeguards, EU SCC Module 2 or adequacy/DPF. Swiss/UK modifications are described. Sources: nuwacom:nuwacom:dpa-rev2, nuwacom:nuwacom:overview-rev2.
  • government_access_policy Is there a published government-access or transparency policy? [unknown]: Is there a published government-access or transparency policy? Unknown. No separately verified government-access/transparency policy or complete current named processor register was obtained.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:dpa-rev2, nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:trust, nuwacom:nuwacom:models-rev2, nuwacom:nuwacom:terms, nuwacom:nuwacom:docs-full-recheck.

DATA-06 Contracts and regulatory coverage

Judgment rule: Record DPA availability and form (click-through, negotiable), reference to Swiss revDSG and GDPR, governing law and court, EU AI Act documentation (provider or deployer role, transparency materials), and sector-specific materials (FINMA outsourcing, banking secrecy, public sector). No compliance verdict.

Glean

Agent cross-checked Support: partial

Public contractual and AI-law materials are available, with Swiss/EU data-law scope.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex applicable public Terms/DPA/AI Addendum; signed Order Form controls actual coverage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • dpa Is a DPA available, and is it negotiable? [supported]: A public DPA form takes effect when signed and can sit under a mutually accepted agreement; negotiability was not tested. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements.
  • revdsg_gdpr Does the DPA cover revDSG and GDPR? [supported]: The DPA defines applicable data-protection law to include Switzerland and GDPR and describes Swiss transfer clauses. Applicability depends on the processing. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements.
  • governing_law Which law and court govern the contract? [partial]: Main Terms section 13.1 specifies New York and US law; SCCs select Ireland for their own governing law/jurisdiction. A specific court for the main contract was not established. Sources: glean:glean:terms, glean:glean:dpa, glean:glean:r2-core-entitlements.
  • ai_act_materials Is EU AI Act documentation provided? [partial]: The AI Addendum includes applicable EU AI Act commitments and allocation of customer/provider responsibilities; a full procurement technical file was not retrieved. Sources: glean:glean:ai-addendum, glean:glean:r2-core-entitlements.
  • sector_materials Are FINMA or other sector materials provided? [partial]: The public legal index links HIPAA BAA forms for Glean as Business Associate and as Subcontractor; actual coverage depends on the applicable agreement. The AI Addendum describes assurance commitments. FINMA/banking-secrecy outsourcing materials were not established. Sources: glean:glean:r3-legal-index, glean:glean:ai-addendum, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements, glean:glean:terms, glean:glean:ai-addendum, glean:glean:r3-legal-index.

nuwacom

Agent cross-checked Support: partial

Published DPA and terms provide GDPR/Swiss references and agreement priorities. The sensitive-data restriction cited here is meeting-specific; regulated-workload permissions require separate contract evidence.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • dpa: Public DPA forms part of terms, with written instructions and order-form priority; individualized negotiability not promised.
  • revdsg_gdpr: GDPR, UK GDPR and Swiss data protection included, but DPA definition still cites Swiss Federal Act 1992 rather than expressly confirming revised DSG; current Swiss coverage needs review.
  • governing_law: General/DPA Luxembourg law and Luxembourg City courts; Enterprise terms identify German entity customers with German law/court at company seat. Exact order/work order controls.
  • ai_act_materials: Public AI Act article/webinars; terms prohibit high-risk AI use absent written agreement. No product conformity/technical compliance pack verified.
  • sector_materials: Enterprise publicly offers DORA and §203 supplementary documentation. DPA Appendix1 restricts sensitive-data processing in the meeting-recording/transcription subsection; this is not treated as a universal platform prohibition. Specific regulated-workload permissions and any supplementary agreement remain unverified; no FINMA attestation established.
  • dpa Is a DPA available, and is it negotiable? [partial]: Public DPA forms part of terms, with written instructions and order-form priority; individualized negotiability not promised. Sources: nuwacom:nuwacom:dpa-rev2, nuwacom:nuwacom:terms.
  • revdsg_gdpr Does the DPA cover revDSG and GDPR? [partial]: GDPR, UK GDPR and Swiss data protection included, but DPA definition still cites Swiss Federal Act 1992 rather than expressly confirming revised DSG; current Swiss coverage needs review. Sources: nuwacom:nuwacom:dpa-rev2.
  • governing_law Which law and court govern the contract? [partial]: General/DPA Luxembourg law and Luxembourg City courts; Enterprise terms identify German entity customers with German law/court at company seat. Exact order/work order controls. Sources: nuwacom:nuwacom:terms, nuwacom:nuwacom:dpa-rev2, nuwacom:nuwacom:enterprise.
  • ai_act_materials Is EU AI Act documentation provided? [partial]: Public AI Act article/webinars; terms prohibit high-risk AI use absent written agreement. No product conformity/technical compliance pack verified. Sources: nuwacom:nuwacom:ai-act, nuwacom:nuwacom:webinars, nuwacom:nuwacom:terms.
  • sector_materials Are FINMA or other sector materials provided? [partial]: Enterprise publicly offers DORA and §203 supplementary documentation. DPA Appendix1 restricts sensitive-data processing in the meeting-recording/transcription subsection; this is not treated as a universal platform prohibition. Specific regulated-workload permissions and any supplementary agreement remain unverified; no FINMA attestation established. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:dpa-rev2, nuwacom:nuwacom:secrecy-announcement, nuwacom:nuwacom:dpa-rev2.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:dpa-rev2, nuwacom:nuwacom:terms, nuwacom:nuwacom:enterprise, nuwacom:nuwacom:ai-act, nuwacom:nuwacom:webinars, nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:docs-full-recheck, nuwacom:nuwacom:secrecy-announcement.

DATA-07 Certifications and attestations

Judgment rule: Record each certificate or report separately: ISO 27001, 27017, 27018, 27701, 42001; SOC 2 Type I/II with period; BSI C5; TISAX; national schemes. Record issuer, scope (which product and entity), validity and access route. A cloud provider's certificate does not certify the product.

Glean

Agent cross-checked Support: partial

SOC 2 and ISO badges are vendor claims; issuer, report scope and validity were not independently checked.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect compliance material; vendor badges only, certificate/report scope and validity unverified; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • No evidence is certificate-verified. Cloud-provider certificates are not treated as Glean certificates.
  • iso_27001 ISO 27001 with scope and validity? [partial]: Glean claims ISO 27001 on its security page. The actual certificate, issuer, service scope and validity dates were not obtained. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.
  • soc2 SOC 2 type, period and covered service? [partial]: Glean claims SOC 2 Type II, but auditor, examination period and exact covered service were not verified from a report. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.
  • c5 BSI C5 attestation? [unknown]: BSI C5 attestation? The public security page and trust.glean.com were checked; trust report content was inaccessible. BSI C5, independent pentest summaries and certificate/report validity were not established.
  • other_certifications Which other certificates (27701, 42001, TISAX)? [partial]: The security page lists ISO 42001, HIPAA and TX-RAMP Level 2. These are vendor assertions, not verified certificates in this profile. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.
  • report_access How can customers obtain reports? [partial]: Security and accessibility material direct evaluators to the public Trust Center, whose report content was not readable without further access. Sources: glean:glean:security-page, glean:glean:accessibility, glean:glean:r2-core-entitlements.
  • pentest Are independent penetration test summaries available? [unknown]: Are independent penetration test summaries available? The public security page and trust.glean.com were checked; trust report content was inaccessible. BSI C5, independent pentest summaries and certificate/report validity were not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements, glean:glean:accessibility.

nuwacom

Agent cross-checked Support: partial

ISO certification is vendor-claimed; certificate scope, expiry and other report coverage were not verified.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • iso_27001: Overview claims ISO/IEC 27001:2022, SOCOTEC,27 October 2025. Without accessible certificate scope/expiry this is not certificate-verified.
  • soc2: Measures refer to SOC 2-certified data centres, not a verified nuwacom SOC 2 Type II report. Vendor-specific type/period/service unknown.
  • c5: Security site says aligned with BSI C5 and displays badge; no dated nuwacom attestation/type/scope was obtained.
  • other_certifications: Which other certificates (27701, 42001, TISAX)? Unknown. No ISO 27701/42001/TISAX certificate or verified product-specificSOC 2/C5 period/scope was established.
  • report_access: Trust Center is the linked location for certification/TOM information, but the public HTML did not expose reports. NDA/access requirements not verified.
  • pentest: Overview says annual pentests, security site says independent OWASP Top 10/LLM Top 10 testing; actual report/summary not obtained.
  • soc2: No product attestation is inferred from general cloud-infrastructure compliance links.
  • iso_27001 ISO 27001 with scope and validity? [partial]: Overview claims ISO/IEC 27001:2022, SOCOTEC,27 October 2025. Without accessible certificate scope/expiry this is not certificate-verified. Sources: nuwacom:nuwacom:overview-rev2.
  • soc2 SOC 2 type, period and covered service? [unknown]: Unknown product-specific SOC2 TypeII status, report period and scope. The current public Measures page links general Azure/AWS compliance material but supplies no nuwacom SOC2 report; infrastructure references are not a product attestation.
  • c5 BSI C5 attestation? [partial]: Security site says aligned with BSI C5 and displays badge; no dated nuwacom attestation/type/scope was obtained. Sources: nuwacom:nuwacom:security-rev2.
  • other_certifications Which other certificates (27701, 42001, TISAX)? [unknown]: Which other certificates (27701, 42001, TISAX)? Unknown. No ISO 27701/42001/TISAX certificate or verified product-specificSOC 2/C5 period/scope was established.
  • report_access How can customers obtain reports? [partial]: Trust Center is the linked location for certification/TOM information, but the public HTML did not expose reports. NDA/access requirements not verified. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:trust.
  • pentest Are independent penetration test summaries available? [partial]: Overview says annual pentests, security site says independent OWASP Top 10/LLM Top 10 testing; actual report/summary not obtained. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:security-rev2.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:measures-rev2, nuwacom:nuwacom:security-rev2, nuwacom:nuwacom:trust, nuwacom:nuwacom:docs-full-recheck.

DATA-08 Encryption and key control

Judgment rule: Record encryption at rest and in transit, customer-managed keys (BYOK/HYOK), key location, and private networking (private link, IP allow-lists, VPN).

Glean

Agent cross-checked Support: partial

Encryption, isolation and network controls are documented. Customer-managed keys are supported for Customer Hosted AWS; other key-custody scopes remain unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect encryption and single-tenant Glean Hosted; separately contracted Customer Hosted network configuration; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • encryption_at_rest Is data encrypted at rest? [supported]: Deployment comparison documents AES-256 at rest and TLS in transit for both deployment modes. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements.
  • customer_managed_keys Can the customer manage or hold the keys? [supported]: For Customer Hosted AWS, Glean supports KMS customer-managed encryption keys owned and controlled by the customer. The FAQ recommends default managed keys; Glean Hosted/GCP key custody and commercial prerequisites were not established. Sources: glean:glean:r4-aws-cmk-faq, glean:glean:r4-aws-key-control.
  • private_networking Is private connectivity or IP restriction available? [supported]: IP-based access controls and private connectivity for on-prem connectors are documented; customer AWS supports local VPC endpoints. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements.
  • tenant_isolation How are customers separated in shared SaaS? [supported]: Each deployment uses isolated single-tenant infrastructure, including the Glean-managed customer-cloud option. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r4-aws-cmk-faq, glean:glean:r4-aws-key-control.

nuwacom

Agent cross-checked Support: partial

Shared SaaS documents encryption and logical tenant separation; dedicated hardware is outside the shared-plan finding.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business/Enterprise multi-tenant SaaS encryption and logical isolation; dedicated hardware not claimed for shared plans; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • customer_managed_keys: Can the customer manage or hold the keys? Unknown. No customer-managed/held-key configuration or native private-network/IP-allowlist controls were established.
  • private_networking: Is private connectivity or IP restriction available? Unknown. No customer-managed/held-key configuration or native private-network/IP-allowlist controls were established.
  • tenant_isolation: The security overview describes a logically segregated tenant with row-level security, and the public security page confirms strict tenant separation. These are the scoped shared-SaaS controls. A separate dedicated deployment is advertised from1000users; no exclusive hardware promise is inferred for Business.
  • encryption_at_rest Is data encrypted at rest? [supported]: AES256 at rest; TLS 1.2/1.3 in transit. Algorithms are documented claims, not independent cryptographic audit. Sources: nuwacom:nuwacom:overview-rev2.
  • customer_managed_keys Can the customer manage or hold the keys? [unknown]: Can the customer manage or hold the keys? Unknown. No customer-managed/held-key configuration or native private-network/IP-allowlist controls were established.
  • private_networking Is private connectivity or IP restriction available? [unknown]: Is private connectivity or IP restriction available? Unknown. No customer-managed/held-key configuration or native private-network/IP-allowlist controls were established.
  • tenant_isolation How are customers separated in shared SaaS? [partial]: The security overview describes a logically segregated tenant with row-level security, and the public security page confirms strict tenant separation. These are the scoped shared-SaaS controls. A separate dedicated deployment is advertised from1000users; no exclusive hardware promise is inferred for Business. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:security-rev2, nuwacom:nuwacom:security-rev2.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:measures-rev2, nuwacom:nuwacom:security-rev2, nuwacom:nuwacom:docs-full-recheck.

DATA-09 Professional secrecy

Judgment rule: For professional secrecy holders (Berufsgeheimnisträger: lawyers, doctors, auditors, tax advisers) under § 203 StGB (DE) and Art. 321 StGB (CH), record whether the vendor signs a contractual secrecy undertaking or a § 203 agreement that binds its staff and its sub-processors; whether this comes as a dedicated offering or a paid add-on, and on which plan; who can access content in plain text (vendor staff, sub-processors, model providers); and the documentation provided. A DPA or a no-training clause alone is not a secrecy undertaking. Banking secrecy and FINMA outsourcing belong to DATA-06, not here. Record contract facts, not a legal assessment.

Glean

Agent cross-checked Support: partial

General DPA confidentiality and provider/support access are documented; a specific German or Swiss professional-secrecy undertaking remains unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex public Terms/DPA confidentiality; no verified professional-secrecy-specific package; add_ons=none stated; deployment_mode=not specified; region=Selected hosting/provider regions; listed India support affiliate; no DE/CH-specific undertaking verified; os=not specified.

Limitations

  • DPA confidentiality and no-training provisions alone do not establish a professional-secrecy undertaking.
  • No legal suitability or compliance conclusion.
  • secrecy_undertaking Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff? [unknown]: Glean DPA section4 binds authorized personnel to confidentiality or statutory duties, but no signed/signon German §203 StGB or Swiss Art321 StGB professional-secrecy undertaking was retrieved. General DPA confidentiality is not treated as that undertaking.
  • subprocessor_coverage Does the undertaking extend to its sub-processors, and is that documented? [unknown]: DPA section9 requires no-less-protective written subprocessor obligations and necessary access. No flow-down of a specific §203/Art321 professional-secrecy undertaking was established.
  • secrecy_offering Is it a dedicated offering or add-on, and on which plan? [unknown]: No publicly documented professional-secrecy-specific plan, dedicated package, paid add-on, minimum or regional contract entitlement was established in legal pages, administration docs, pricing or targeted first-party search.
  • content_access Who can access content in plain text: vendor staff, sub-processors, model providers? [partial]: Contractually authorized Glean personnel and necessary subprocessors may process customer personal data; the processor list names India remote support/security/debugging and model/hosting providers. Model routes receive prompts/context for inference. Exact plaintext privileges, exceptional support approval, provider human-access rights and their differences by key/deployment mode are not fully established. Sources: glean:glean:dpa-confidentiality, glean:glean:subprocessors, glean:glean:key-matrix, glean:glean:ai-addendum, glean:glean:r2-core-entitlements.
  • secrecy_documentation Is the offering publicly documented (contract template, data-flow description, professional-body guidance)? [unknown]: A public DPA, AI Addendum, deployment docs and processor list were retrieved. No public §203/Art321 contract template, dedicated professional-secrecy data-flow statement or professional-body guidance for this offer was established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:dpa-confidentiality, glean:glean:subprocessors, glean:glean:key-matrix, glean:glean:ai-addendum, glean:glean:r2-core-entitlements.

nuwacom

Agent cross-checked Support: partial

Enterprise advertises §203 supplementary secrecy documentation; the signed agreement and downstream flow-down clauses remain inaccessible in this pass.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked2026-10-21; plan=Quoted Enterprise from20users; separate §203 supplementary agreement, contract-dependent; add_ons=Enterprise professional-secrecy addendum; fee and executed terms unknown; deployment_mode=multi-tenant-saas; region=Germany/EU platform; model route and deployment exceptions apply; os=not specified.

Limitations

  • secrecy_undertaking: June19 announcement and September21 security overview offer a separate §203 agreement for professional secrecy holders. Full template/signed staff obligations and SwissArt321 wording were not retrieved.
  • subprocessor_coverage: Does the undertaking extend to its sub-processors, and is that documented? Unknown. subprocessor_coverage:Actual §203 addendum and downstream undertaking texts were not retrieved from client-rendered Trust Center. Staff clause details,SwissArt321 coverage and agreement-specific access restrictions remain unknown. Ordinary DPA confidentiality is not treated as proof of professional-secrecy flow-down.
  • secrecy_offering: Current pricing places §203/confidentiality compliance in quoted Enterprise,starting20 users. Agreement is separately described; no standalone add-on fee is published.
  • content_access: The security overview limits vendor support access to customer-requested, logged support. Optional Enterprise Privacy Mode is documented as open beta. These ordinary operating controls do not establish the separate secrecy agreement's plaintext restrictions or downstream model-provider obligations.
  • secrecy_documentation: Public dated §203 announcement and overview link the agreement through TrustCenter. Actual agreement text,provider undertakings and Swiss professional-body guidance were not retrieved.
  • secrecy_undertaking Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff? [partial]: June19 announcement and September21 security overview offer a separate §203 agreement for professional secrecy holders. Full template/signed staff obligations and SwissArt321 wording were not retrieved. Sources: nuwacom:nuwacom:secrecy-announcement, nuwacom:nuwacom:overview-rev2.
  • subprocessor_coverage Does the undertaking extend to its sub-processors, and is that documented? [unknown]: Does the undertaking extend to its sub-processors, and is that documented? Unknown. subprocessor_coverage:Actual §203 addendum and downstream undertaking texts were not retrieved from client-rendered Trust Center. Staff clause details,SwissArt321 coverage and agreement-specific access restrictions remain unknown. Ordinary DPA confidentiality is not treated as proof of professional-secrecy flow-down.
  • secrecy_offering Is it a dedicated offering or add-on, and on which plan? [partial]: Current pricing places §203/confidentiality compliance in quoted Enterprise,starting20 users. Agreement is separately described; no standalone add-on fee is published. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:secrecy-announcement.
  • content_access Who can access content in plain text: vendor staff, sub-processors, model providers? [partial]: The security overview limits vendor support access to customer-requested, logged support. Optional Enterprise Privacy Mode is documented as open beta. These ordinary operating controls do not establish the separate secrecy agreement's plaintext restrictions or downstream model-provider obligations. Sources: nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:pii-rev2.
  • secrecy_documentation Is the offering publicly documented (contract template, data-flow description, professional-body guidance)? [partial]: Public dated §203 announcement and overview link the agreement through TrustCenter. Actual agreement text,provider undertakings and Swiss professional-body guidance were not retrieved. Sources: nuwacom:nuwacom:secrecy-announcement, nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:trust.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:secrecy-announcement, nuwacom:nuwacom:overview-rev2, nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:pii-rev2, nuwacom:nuwacom:dpa-rev2, nuwacom:nuwacom:trust, nuwacom:nuwacom:docs-full-recheck.

Commercials and vendor

VEN-01 Pricing model and list prices

Judgment rule: Record pricing unit (per seat, per active user, usage-based, platform fee, hybrid), list prices per plan in original currency with date, included usage and credits, add-on prices (connectors, agents, image generation) and overage rates. Cite public prices or dated quotes. Per-seat versus usage is a fact, not a quality judgment.

Glean

Agent cross-checked Support: partial

Glean publishes pricing mechanics and usage tables, while contracted seat fees remain quote-only.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Unspecified contracted plan unless Core Suite, Enterprise Flex, key mode or add-on is named below; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • pricing_unit What is the pricing unit? [supported]: Core Suite is per user/month plus committed Model Hub Usage. Enterprise Flex combines seats with pooled FlexCredits; legacy Enterprise terms differ. Sources: glean:glean:core-price, glean:glean:flex-price.
  • list_prices What are list prices per plan, with date and currency? [partial]: On 2026-10-21 no numerical Core Suite/Enterprise Flex seat or platform fee was established. Public model token-rate and credit-consumption tables are available; they are not a complete subscription quote. Sources: glean:glean:core-price, glean:glean:flex-price.
  • included_usage What usage is included? [partial]: Core Suite includes platform/search and human-scale APIs in seats; LLM APIs and advanced work consume model usage. Flex uses plan-specific included capabilities and shared credits. Sources: glean:glean:core-price, glean:glean:flex-price.
  • add_ons Which features cost extra? [partial]: Protect+ is an add-on and Premium Support is paid; Model Hub usage is separate. Public add-on seat/contract fees were not established. Sources: glean:glean:protect, glean:glean:sla.
  • overage What do usage beyond limits and premium models cost? [partial]: Core Suite usage follows provider/model API rates with an upfront commitment; machine-scale API use may cost extra. Flex uses credit rate cards. Currency price per contracted FlexCredit is unverified. Sources: glean:glean:core-price, glean:glean:flex-price.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:core-price, glean:glean:flex-price, glean:glean:protect, glean:glean:sla.

nuwacom

Agent cross-checked Support: partial

Annual Business list prices are EUR25/49/99 per seat, with relative usage and quoted Enterprise/extras.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • list_prices: As of 2026-10-21: Business Standard EUR25, Premium EUR49, Power EUR99 per user/month billed annually, excluding VAT under terms. Enterprise quote-only from 20 users. Monthly option advertises16% annual discount; exact monthly tariffs were not verified.
  • included_usage: Standard1x, Premium2x, Power5x relative monthly AI usage; same features within a plan. Business modules are included; absolute usage allowance is unpublished.
  • add_ons: Enterprise adds automated knowledge sync, Privacy Mode, custom integrations, onboarding and SLA. Additional AI Usage can be purchased separately in annual packages listed by Plans from EUR1500 through EUR48000 or individual arrangements; package allowance conversion and contractual entitlement remain unknown. Privacy Mode introductory access requires Enterprise customer-success enablement.
  • overage: No automatic additional spend is incurred without approved purchases. Chat falls back to the configured Auto Mode Instant model when included use is exhausted; workflows/external chatbots/API pause at budget. Additional AI Usage package prices do not disclose per-token conversion, so a workload tariff is not verified.
  • pricing_unit What is the pricing unit? [supported]: Per named user per month by Standard, Premium or Power seat type within Business or Enterprise; optional central AI budget. Sources: nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:plans-20261026.
  • list_prices What are list prices per plan, with date and currency? [partial]: As of 2026-10-21: Business Standard EUR25, Premium EUR49, Power EUR99 per user/month billed annually, excluding VAT under terms. Enterprise quote-only from 20 users. Monthly option advertises16% annual discount; exact monthly tariffs were not verified. Sources: nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:terms.
  • included_usage What usage is included? [partial]: Standard1x, Premium2x, Power5x relative monthly AI usage; same features within a plan. Business modules are included; absolute usage allowance is unpublished. Sources: nuwacom:nuwacom:usage-20261026, nuwacom:nuwacom:plans-20261026.
  • add_ons Which features cost extra? [partial]: Enterprise adds automated knowledge sync, Privacy Mode, custom integrations, onboarding and SLA. Additional AI Usage can be purchased separately in annual packages listed by Plans from EUR1500 through EUR48000 or individual arrangements; package allowance conversion and contractual entitlement remain unknown. Privacy Mode introductory access requires Enterprise customer-success enablement. Sources: nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:plans-20261026, nuwacom:nuwacom:pii-20261026.
  • overage What do usage beyond limits and premium models cost? [partial]: No automatic additional spend is incurred without approved purchases. Chat falls back to the configured Auto Mode Instant model when included use is exhausted; workflows/external chatbots/API pause at budget. Additional AI Usage package prices do not disclose per-token conversion, so a workload tariff is not verified. Sources: nuwacom:nuwacom:usage-20261026, nuwacom:nuwacom:plans-20261026, nuwacom:nuwacom:rules-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:plans-20261026, nuwacom:nuwacom:terms, nuwacom:nuwacom:usage-20261026, nuwacom:nuwacom:pii-20261026, nuwacom:nuwacom:rules-20261026, nuwacom:nuwacom:model-web, nuwacom:nuwacom:docs-full-recheck-20261026.

VEN-02 Scenario cost

Judgment rule: Price three workloads for 12 months: 200, 1,000 and 5,000 users with a disclosed light/regular/power usage mix, in CHF and EUR excluding VAT. Include licences, platform fees, add-ons, model usage and, for self-hosted options, a stated operating assumption. Separate fixed, variable, included and unknown costs. No invented discounts.

Glean

Agent cross-checked Support: partial

Core Suite publishes model tariffs, but no public unique routine Auto model or fixed fee; a separate direct-provider Customer Key component is calculable.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Universal Model Key usage unpriced without a fixed/recommended routine model; separate Customer Key direct-API proxy; Enterprise Flex quote/pool unknown; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • The priced Customer Key component is an assumption for direct provider payment, not a complete Glean price or a forecast of Auto routing.
  • No signed order, fixed fee, actual tenant defaults or task usage fixture.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:r2-core-entitlements, glean:glean:r2-auto-policy-and-cloud-conflict, glean:glean:r2-customer-default-example, glean:glean:r2-direct-provider-proxy, glean:glean:r2-proxy-lowest-effort, glean:glean:fx-ecb, glean:glean:r2-flex-entitlements, glean:glean:deploy.

nuwacom

Agent cross-checked Support: partial

Shared v1.4 costs use Business Standard seat floors plus unknown workload/Enterprise components at each requested size.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=No automatic Premium/Power allocation; optional features and extra AI budget unpriced; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • cost_200: ALM-14 shared cost assumptions v1.4, 2026-10-21. Business Standard seat floor at 200 users: from EUR60000.00 / CHF55422.00 + unknown over12months,VAT excluded. ECB2026-10-20 EUR1=USD1.1215=CHF0.9237; USD1=EUR0.89166206. Retrieved2026-10-21. All seats Standard; Premium/Power upgrades are not inferred from the common user mix because absolute allowances are unpublished. ALM-14 shared cost assumptions v1.4, 2026-10-21:12 months at public list prices, excluding VAT and invented discounts.60% light at100 messages/user/month,30% regular at400,10% power at1500;3000 input+600 output tokens/message including retrieval context,weighted330 messages and0.99M input/0.198M output per seat/month. Use this token mix only where usage is billed separately. Unknown quoted components remain unknown. Base chat may fall back to Instant; model-preserving workload fit,extra AI budget and Enterprise/deployment features remain unknown.
  • cost_1000: ALM-14 shared cost assumptions v1.4, 2026-10-21. Business Standard seat floor at 1000 users: from EUR300000.00 / CHF277110.00 + unknown over12months,VAT excluded. ECB2026-10-20 EUR1=USD1.1215=CHF0.9237; USD1=EUR0.89166206. Retrieved2026-10-21. All seats Standard; Premium/Power upgrades are not inferred from the common user mix because absolute allowances are unpublished. ALM-14 shared cost assumptions v1.4, 2026-10-21:12 months at public list prices, excluding VAT and invented discounts.60% light at100 messages/user/month,30% regular at400,10% power at1500;3000 input+600 output tokens/message including retrieval context,weighted330 messages and0.99M input/0.198M output per seat/month. Use this token mix only where usage is billed separately. Unknown quoted components remain unknown. Base chat may fall back to Instant; model-preserving workload fit,extra AI budget and Enterprise/deployment features remain unknown.
  • cost_5000: ALM-14 shared cost assumptions v1.4, 2026-10-21. Business Standard seat floor at 5000 users: from EUR1500000.00 / CHF1385550.00 + unknown over12months,VAT excluded. ECB2026-10-20 EUR1=USD1.1215=CHF0.9237; USD1=EUR0.89166206. Retrieved2026-10-21. All seats Standard; Premium/Power upgrades are not inferred from the common user mix because absolute allowances are unpublished. ALM-14 shared cost assumptions v1.4, 2026-10-21:12 months at public list prices, excluding VAT and invented discounts.60% light at100 messages/user/month,30% regular at400,10% power at1500;3000 input+600 output tokens/message including retrieval context,weighted330 messages and0.99M input/0.198M output per seat/month. Use this token mix only where usage is billed separately. Unknown quoted components remain unknown. Base chat may fall back to Instant; model-preserving workload fit,extra AI budget and Enterprise/deployment features remain unknown.
  • variable_share: Business Standard base is EUR25/user/month annual.1x/2x/5x seat allowances and extra company budget respond to workload,model/tool mix. Absolute allowance and extra-budget rate are not public; no vendor-usage proxy or arbitrary Premium/Power seat allocation is applied.
  • cost_200 Year-one cost at 200 users? [partial]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Business Standard seat floor at 200 users: from EUR60000.00 / CHF55422.00 + unknown over12months,VAT excluded. ECB2026-10-20 EUR1=USD1.1215=CHF0.9237; USD1=EUR0.89166206. Retrieved2026-10-21. All seats Standard; Premium/Power upgrades are not inferred from the common user mix because absolute allowances are unpublished. ALM-14 shared cost assumptions v1.4, 2026-10-21:12 months at public list prices, excluding VAT and invented discounts.60% light at100 messages/user/month,30% regular at400,10% power at1500;3000 input+600 output tokens/message including retrieval context,weighted330 messages and0.99M input/0.198M output per seat/month. Use this token mix only where usage is billed separately. Unknown quoted components remain unknown. Base chat may fall back to Instant; model-preserving workload fit,extra AI budget and Enterprise/deployment features remain unknown. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:usage-rev2, nuwacom:nuwacom:rules-rev2, nuwacom:nuwacom:ecb-fx.
  • cost_1000 Year-one cost at 1,000 users? [partial]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Business Standard seat floor at 1000 users: from EUR300000.00 / CHF277110.00 + unknown over12months,VAT excluded. ECB2026-10-20 EUR1=USD1.1215=CHF0.9237; USD1=EUR0.89166206. Retrieved2026-10-21. All seats Standard; Premium/Power upgrades are not inferred from the common user mix because absolute allowances are unpublished. ALM-14 shared cost assumptions v1.4, 2026-10-21:12 months at public list prices, excluding VAT and invented discounts.60% light at100 messages/user/month,30% regular at400,10% power at1500;3000 input+600 output tokens/message including retrieval context,weighted330 messages and0.99M input/0.198M output per seat/month. Use this token mix only where usage is billed separately. Unknown quoted components remain unknown. Base chat may fall back to Instant; model-preserving workload fit,extra AI budget and Enterprise/deployment features remain unknown. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:usage-rev2, nuwacom:nuwacom:rules-rev2, nuwacom:nuwacom:ecb-fx.
  • cost_5000 Year-one cost at 5,000 users? [partial]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Business Standard seat floor at 5000 users: from EUR1500000.00 / CHF1385550.00 + unknown over12months,VAT excluded. ECB2026-10-20 EUR1=USD1.1215=CHF0.9237; USD1=EUR0.89166206. Retrieved2026-10-21. All seats Standard; Premium/Power upgrades are not inferred from the common user mix because absolute allowances are unpublished. ALM-14 shared cost assumptions v1.4, 2026-10-21:12 months at public list prices, excluding VAT and invented discounts.60% light at100 messages/user/month,30% regular at400,10% power at1500;3000 input+600 output tokens/message including retrieval context,weighted330 messages and0.99M input/0.198M output per seat/month. Use this token mix only where usage is billed separately. Unknown quoted components remain unknown. Base chat may fall back to Instant; model-preserving workload fit,extra AI budget and Enterprise/deployment features remain unknown. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:usage-rev2, nuwacom:nuwacom:rules-rev2, nuwacom:nuwacom:ecb-fx.
  • variable_share Which part depends on usage? [partial]: Business Standard base is EUR25/user/month annual.1x/2x/5x seat allowances and extra company budget respond to workload,model/tool mix. Absolute allowance and extra-budget rate are not public; no vendor-usage proxy or arbitrary Premium/Power seat allocation is applied. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:usage-rev2.
  • unknown_parts Which costs could not be priced? [supported]: Workload fit,purchased AI budget,needed seat upgrades,Enterprise terms,sync/PII/custom deployment,volume rates and services are unknown. The Business seat floor is not an Enterprise quote. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:usage-rev2, nuwacom:nuwacom:enterprise.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:usage-rev2, nuwacom:nuwacom:rules-rev2, nuwacom:nuwacom:ecb-fx, nuwacom:nuwacom:enterprise, nuwacom:nuwacom:docs-full-recheck.

VEN-03 Evaluation access

Judgment rule: Distinguish free tier, self-serve trial, sales-led pilot, paid proof of concept and open-source self-install. Record card requirement, duration, seat limit, and which features (SSO, connectors, admin) the trial includes. Map which shared scenarios can be run without sales approval.

Glean

Agent cross-checked Support: partial

Public material supports product evaluation, but no unassisted business trial was established.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex prospective customer evaluation; public demo path, no verified self-serve trial entitlement; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • Core Suite/Enterprise Flex trial and evaluation entitlements were not publicly verified; a demo CTA is not proof of a mandatory sales gate.
  • free_tier Is there a free tier for business use? [unknown]: Is there a free tier for business use? The live product/security site, documentation setup and pricing guides were checked. No public business free-tier entitlement, self-serve trial terms, card/duration/seat limits or SSO/connector trial scope was established. No sales contact or account registration was attempted.
  • self_serve_trial Is a self-serve business trial available? [unknown]: Is a self-serve business trial available? The live product/security site, documentation setup and pricing guides were checked. No public business free-tier entitlement, self-serve trial terms, card/duration/seat limits or SSO/connector trial scope was established. No sales contact or account registration was attempted.
  • trial_scope Do trials include SSO, connectors and admin features? [unknown]: Do trials include SSO, connectors and admin features? The live product/security site, documentation setup and pricing guides were checked. No public business free-tier entitlement, self-serve trial terms, card/duration/seat limits or SSO/connector trial scope was established. No sales contact or account registration was attempted.
  • sales_gate Does meaningful evaluation require sales contact? [partial]: Public Glean pages route prospective customers to Get a demo; meaningful tenant provisioning may require commercial access. This is not proof that every trial is sales-only. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.

nuwacom

Agent cross-checked Support: partial

Seven-day self-serve Business trial exists; Enterprise-only evaluation remains gated.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • free_tier: EUR0 trial is limited to seven days; permanent business free access was not established.
  • trial_scope: The public7-day trial includes Business features. Enterprise automated sync, Privacy Mode, SSO/API integration and custom deployment are not established trial entitlements. The Notetaker FAQ still names a legacy Team plan; a binding current Business meeting quota was not established.
  • sales_gate: Base Business signup/trial is self-serve; Enterprise/custom terms and Privacy Mode activation require an expert/CSM. No contact was made.
  • free_tier Is there a free tier for business use? [partial]: EUR0 trial is limited to seven days; permanent business free access was not established. Sources: nuwacom:nuwacom:pricing-rev2.
  • self_serve_trial Is a self-serve business trial available? [supported]: Seven days, no credit card, all Business features and basic AI usage. Sources: nuwacom:nuwacom:pricing-rev2.
  • trial_scope Do trials include SSO, connectors and admin features? [partial]: The public7-day trial includes Business features. Enterprise automated sync, Privacy Mode, SSO/API integration and custom deployment are not established trial entitlements. The Notetaker FAQ still names a legacy Team plan; a binding current Business meeting quota was not established. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:notetaker-rev2.
  • sales_gate Does meaningful evaluation require sales contact? [partial]: Base Business signup/trial is self-serve; Enterprise/custom terms and Privacy Mode activation require an expert/CSM. No contact was made. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:pii-rev2.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:notetaker-rev2, nuwacom:nuwacom:pii-rev2, nuwacom:nuwacom:docs-full-recheck.

VEN-04 Contract terms and pricing transparency

Judgment rule: Record minimum seats or commitment, contract length, monthly versus annual billing, price-change rules, cancellation and downgrade terms, and invoicing in CHF/EUR. Classify pricing as transparent, partially specified, quote-only or unknown, naming the missing fields. Quote-only pricing is a disclosed constraint.

Glean

Agent cross-checked Support: partial

Contract periods and fees depend on orders, with cancellation restricted during the subscription term.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex under Order Form and public Terms; seat commitments/prices and selected currency contractual; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • minimum_commitment What seat or spend minimum applies? [unknown]: What seat or spend minimum applies? Terms and pricing guides were checked; minimum seat/spend commitment and plan-specific currency invoicing remain unpriced.
  • contract_length What contract lengths are offered? [partial]: Terms define Subscription Term through the Order Form. No universal monthly or annual term is specified. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • cancellation How can the contract be cancelled or reduced? [supported]: Except contractual causes and remedies, customers cannot cancel during the subscription term; each order ends at expiry unless otherwise stated. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • local_invoicing Can it be invoiced in CHF or EUR from a European entity? [partial]: Terms default to USD or the currency in the order and allow Glean affiliates/resellers. CHF/EUR invoicing by a European entity was not confirmed. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • transparency_class Is pricing transparent, partial, quote-only or unknown? [supported]: Partially specified: public pricing units and consumption tables, but subscription fees, minimum commitments and purchased-credit prices need an order/quote. Sources: glean:glean:core-price, glean:glean:flex-price, glean:glean:terms, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:terms, glean:glean:r2-core-entitlements, glean:glean:core-price, glean:glean:flex-price.

nuwacom

Agent cross-checked Support: partial

Monthly/annual contracts renew automatically; Enterprise starts at 20 users and contracting entity depends on customer.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business and Enterprise hosted workspace; advanced modules only where explicitly scoped below; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • minimum_commitment: Enterprise starts at 20 users; Business minimum seat/spend was not verified.1000/2000/4000-user thresholds refer to deployment.
  • cancellation: Monthly: at least 7 days before period end. Annual: at least 3 months before term end. Seat-reduction timing was not fully specified.
  • local_invoicing: EUR public prices and electronic invoices due within 14 days. German Enterprise customers contract the GmbH, others the Luxembourg Sàrl. CHF invoicing was not established.
  • transparency_class: Partial: seat prices and limit behavior are public; absolute included allowances, extra AI budget and Enterprise/deployment rates are not.
  • minimum_commitment What seat or spend minimum applies? [partial]: Enterprise starts at 20 users; Business minimum seat/spend was not verified.1000/2000/4000-user thresholds refer to deployment. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:security-rev2.
  • contract_length What contract lengths are offered? [supported]: Monthly or annual, renewing for the same period;16% annual discount advertised. Sources: nuwacom:nuwacom:terms, nuwacom:nuwacom:pricing-rev2.
  • cancellation How can the contract be cancelled or reduced? [partial]: Monthly: at least 7 days before period end. Annual: at least 3 months before term end. Seat-reduction timing was not fully specified. Sources: nuwacom:nuwacom:terms.
  • local_invoicing Can it be invoiced in CHF or EUR from a European entity? [partial]: EUR public prices and electronic invoices due within 14 days. German Enterprise customers contract the GmbH, others the Luxembourg Sàrl. CHF invoicing was not established. Sources: nuwacom:nuwacom:terms.
  • transparency_class Is pricing transparent, partial, quote-only or unknown? [partial]: Partial: seat prices and limit behavior are public; absolute included allowances, extra AI budget and Enterprise/deployment rates are not. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:usage-rev2.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:pricing-rev2, nuwacom:nuwacom:security-rev2, nuwacom:nuwacom:terms, nuwacom:nuwacom:usage-rev2, nuwacom:nuwacom:docs-full-recheck.

VEN-05 Source licence

Judgment rule: Record licence per component (client, server, connectors, hosted extensions) and revision. Distinguish OSI open source, source-available with restrictions (branding clauses, user caps), and closed. Repository visibility is not a licence classification. Licences change between releases: record the current terms, and never carry a fork's historical licence over to the upstream product or the reverse.

Glean

Agent cross-checked Support: partial

The hosted platform is provided under restricted commercial terms; public SDK licences are separate.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex proprietary hosted/managed Service under Terms; no public core-source licence inferred; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • licence_type Which licence applies to each component? [supported]: Terms grant subscription access and prohibit deriving source code, modifying or redistributing the Service. This establishes a proprietary service contract, not an OSI licence for the platform. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • branding_restrictions Do licence terms restrict branding or user counts? [supported]: Terms prohibit removing proprietary notices and limit use to licensed users/orders; no numerical standard user cap is given. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • enterprise_features_closed Are enterprise features in a separate closed edition? [unknown]: Are enterprise features in a separate closed edition? Platform terms and the public gleanwork organization were checked; a complete component licence inventory or separate open/closed enterprise edition split was not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.

nuwacom

Agent cross-checked Support: partial

Platform is proprietary SaaS or rented self-managed software.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business SaaS unless Enterprise, custom deployment or beta is explicitly named; documentation pages do not generally specify plan entitlement; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • licence_type: Terms reserve platform/software/documentation IP, prohibit reverse engineering and disclaim source-code delivery. Self-Managed Hosting supplies confidential deployment files under commercial rights; no component source-licence matrix is published.
  • enterprise_features_closed: Business and Enterprise are commercial plans; self-managed platform rights are rented. A separate open-core edition was not established.
  • licence_type Which licence applies to each component? [partial]: Terms reserve platform/software/documentation IP, prohibit reverse engineering and disclaim source-code delivery. Self-Managed Hosting supplies confidential deployment files under commercial rights; no component source-licence matrix is published. Sources: nuwacom:nuwacom:terms, nuwacom:nuwacom:enterprise.
  • branding_restrictions Do licence terms restrict branding or user counts? [supported]: Customers cannot remove proprietary notices/brands or resell/sublicense without permission; named authorized-user subscriptions apply. Sources: nuwacom:nuwacom:terms.
  • enterprise_features_closed Are enterprise features in a separate closed edition? [partial]: Business and Enterprise are commercial plans; self-managed platform rights are rented. A separate open-core edition was not established. Sources: nuwacom:nuwacom:plans, nuwacom:nuwacom:enterprise.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:terms, nuwacom:nuwacom:enterprise, nuwacom:nuwacom:plans.

VEN-06 Data export and exit

Judgment rule: Record admin export of chats, assistants, knowledge bases, prompts and audit logs, formats, export completeness, user self-export, and what survives contract end. Run an admin export on a trial. Exported chats alone do not make assistants and knowledge portable.

Glean

Agent cross-checked Support: partial

Workflow agent configurations are portable as JSON; full tenant chat/knowledge export remains unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Governance import/export in seat; limited Auto ZIP export and complete organization exit separately unverified; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • Core Suite includes agent import/export, but limited Auto ZIP rollout and complete tenant-export entitlements remain unverified.
  • chat_export Can admins export all chats? [unknown]: Can admins export all chats? Agent export and contractual termination pages were checked. No trial admin export was run; all-chat export, knowledge/source completeness and a post-termination retrieval window were not established.
  • assistant_export Can assistants and prompts be exported in a reusable format? [supported]: Workflow-mode agent configuration exports to JSON and imports into another deployment; missing target tools must be reconfigured. Auto-mode ZIP export is limited availability for admins. Sources: glean:glean:builder, glean:glean:r2-core-entitlements.
  • knowledge_export Can knowledge bases and their sources be exported? [unknown]: Can knowledge bases and their sources be exported? Agent export and contractual termination pages were checked. No trial admin export was run; all-chat export, knowledge/source completeness and a post-termination retrieval window were not established.
  • export_format Are formats documented and machine-readable? [supported]: Workflow exports use JSON; limited Auto exports contain spec.yaml and instructions.md in ZIP. Admin logs have CSV export. Sources: glean:glean:builder, glean:glean:audit, glean:glean:r2-core-entitlements.
  • post_termination_window How long can data be retrieved after termination? [unknown]: How long can data be retrieved after termination? Agent export and contractual termination pages were checked. No trial admin export was run; all-chat export, knowledge/source completeness and a post-termination retrieval window were not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:builder, glean:glean:r2-core-entitlements, glean:glean:audit.

nuwacom

Agent cross-checked Support: partial

Native workflow and Skill exports and original uploaded-file downloads are documented; complete administrator workspace export remains unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace, nuwacom completion, agents, skills and assets APIs; version=Public documentation checked 2026-10-21; plan=Business/Enterprise native exports; Agents/Skills APIs announced for all workspaces; Assets API eligibility unverified; add_ons=API enablement, key and space permissions for programmatic exports; eligible tier and fee unknown; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • chat_export: Can admins export all chats? Unknown. No administrator export-all-chats endpoint or independent exit fixture was established. Search on 2026-10-26: https://docs.nuwacom.ai/admin/api/agents-overview.md, https://docs.nuwacom.ai/en/product/workflows.md, https://docs.nuwacom.ai/en/product/knowledge.md. No additional scoped evidence established this answer.
  • assistant_export: Workflow JSON can be exported/imported and Skills exported as .md, .zip or .skill. The September 16 announcement makes Agents/Skills APIs available in all workspaces. A complete portable assistant package including credentials and knowledge was not verified.
  • knowledge_export: Knowledge permits selecting and downloading uploaded files. Synchronized sources retain extracted content rather than original files. No complete index/ACL export bundle or eligible-tier Assets API export entitlement was established.
  • export_format: Native workflow JSON, Skill .md/.zip/.skill, DOCX/PDF/PPTX/XLSX/CSV outputs and aggregated analytics CSV are documented. These do not establish one complete administrator workspace archive.
  • chat_export Can admins export all chats? [unknown]: Can admins export all chats? Unknown. No administrator export-all-chats endpoint or independent exit fixture was established. Search on 2026-10-26: https://docs.nuwacom.ai/admin/api/agents-overview.md, https://docs.nuwacom.ai/en/product/workflows.md, https://docs.nuwacom.ai/en/product/knowledge.md. No additional scoped evidence established this answer.
  • assistant_export Can assistants and prompts be exported in a reusable format? [partial]: Workflow JSON can be exported/imported and Skills exported as .md, .zip or .skill. The September 16 announcement makes Agents/Skills APIs available in all workspaces. A complete portable assistant package including credentials and knowledge was not verified. Sources: nuwacom:nuwacom:workflows-20261026, nuwacom:nuwacom:changes-20261026, nuwacom:nuwacom:agent-api-20261026.
  • knowledge_export Can knowledge bases and their sources be exported? [partial]: Knowledge permits selecting and downloading uploaded files. Synchronized sources retain extracted content rather than original files. No complete index/ACL export bundle or eligible-tier Assets API export entitlement was established. Sources: nuwacom:nuwacom:knowledge-20261026.
  • export_format Are formats documented and machine-readable? [partial]: Native workflow JSON, Skill .md/.zip/.skill, DOCX/PDF/PPTX/XLSX/CSV outputs and aggregated analytics CSV are documented. These do not establish one complete administrator workspace archive. Sources: nuwacom:nuwacom:workflows-20261026, nuwacom:nuwacom:changes-20261026, nuwacom:nuwacom:documents-20261026, nuwacom:nuwacom:slides-20261026, nuwacom:nuwacom:analysis-20261026, nuwacom:nuwacom:analytics-20261026.
  • post_termination_window How long can data be retrieved after termination? [supported]: DPA requires export/backup before contract end and gives no access afterward; its30-day deletion period is not an export window. Trial data may be deleted at end. Sources: nuwacom:nuwacom:dpa-rev2, nuwacom:nuwacom:terms.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:agent-api-20261026, nuwacom:nuwacom:workflows-20261026, nuwacom:nuwacom:knowledge-20261026, nuwacom:nuwacom:api-20261026, nuwacom:nuwacom:documents-20261026, nuwacom:nuwacom:slides-20261026, nuwacom:nuwacom:analysis-20261026, nuwacom:nuwacom:analytics-20261026, nuwacom:nuwacom:dpa-rev2, nuwacom:nuwacom:terms, nuwacom:nuwacom:docs-full-recheck-20261026, nuwacom:nuwacom:changes-20261026.

VEN-07 Support and service levels

Judgment rule: Record support channels, languages (German, French, Italian), hours and time zone, local or regional presence, documented response times, uptime SLA and credits, public status page and incident history. Popularity is not a reliability score.

Glean

Agent cross-checked Support: partial

Support tiers are documented; a credited 99.9% SLA applies only to paid Premium Support.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Unspecified contracted plan unless Core Suite, Enterprise Flex, key mode or add-on is named below; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • support_channels Which support channels are available on each plan? [supported]: The support portal is the channel eligible for response targets; Standard Support is included and Premium paid. Other channels do not have trackable SLA response times. Sources: glean:glean:sla.
  • support_languages Is support available in German, French or Italian? [partial]: The SLA explicitly provides a Japanese support option for Japan and names California/Bangalore operations; German/French/Italian language commitments were not established. Sources: glean:glean:sla.
  • regional_presence Is there a DACH or Swiss entity, team or partner? [unknown]: Is there a DACH or Swiss entity, team or partner? The SLA, site and status.glean.com were checked. The status URL returned HTTP 403, so incident history was not verified; DACH/Swiss support presence was not established.
  • uptime_sla Is there an uptime SLA with credits? [supported]: Paid Premium Support has 99.9% monthly uptime. Credits are 10% below 99.9% down to 99.0%, and 20% below 99.0%, subject to exclusions and claim deadlines. Sources: glean:glean:sla.
  • status_page Is there a public status page with history? [unknown]: Is there a public status page with history? The SLA, site and status.glean.com were checked. The status URL returned HTTP 403, so incident history was not verified; DACH/Swiss support presence was not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sla.

nuwacom

Agent cross-checked Support: partial

Enterprise 99.9% SLA has defined service-day credits; public status history is available.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business general support; hosted Enterprise support/SLA under Enterprise terms; Self-Managed excluded; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • support_languages: Is support available in German, French or Italian? Unknown. Contracted DE/FR/IT support delivery languages were not specified.
  • support_channels Which support channels are available on each plan? [supported]: General email support on business days. Enterprise email/service desk M–F09–18 CET/CEST excluding Luxembourg/German holidays; critical2 h, high8 h, low16 h first response in business hours. Sources: nuwacom:nuwacom:terms, nuwacom:nuwacom:enterprise.
  • support_languages Is support available in German, French or Italian? [unknown]: Is support available in German, French or Italian? Unknown. Contracted DE/FR/IT support delivery languages were not specified.
  • regional_presence Is there a DACH or Swiss entity, team or partner? [supported]: nuwacom GmbH in Koblenz, Germany and nuwacom Sàrl in Luxembourg. A Swiss entity was not established. Sources: nuwacom:nuwacom:terms, nuwacom:nuwacom:imprint.
  • uptime_sla Is there an uptime SLA with credits? [supported]: Hosted Enterprise terms set99.9% monthly uptime, with3service-day credits below99.9%,7below99%,15below95%, capped15days/month. Maintenance and third-party AI are excluded; Self-Managed has no hosted SLA. The generic Measures99.99% statement is excluded from this contractual SLA finding. Sources: nuwacom:nuwacom:enterprise.
  • status_page Is there a public status page with history? [supported]: Public history separates standard/Germany applications, login, AI, API, integrations, files and workflows. October 15 incident records slow Germany responses. Sources: nuwacom:nuwacom:status.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: nuwacom:nuwacom:terms, nuwacom:nuwacom:enterprise, nuwacom:nuwacom:imprint, nuwacom:nuwacom:measures-rev2, nuwacom:nuwacom:status, nuwacom:nuwacom:docs-full-recheck.

VEN-08 Onboarding, training and adoption

Judgment rule: Record vendor-led onboarding, admin training, end-user training (live, e-learning, languages), use-case libraries, champion programmes, change-management materials and their cost. Distinguish included services from paid professional services and partner offerings.

Glean

Agent cross-checked Support: partial

Public training and templates exist; exact onboarding-service entitlements and prices remain open.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Library/templates and public Academy links; contracted onboarding and Premium Support separately scoped; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • Exact Academy access, included onboarding, language coverage and support/professional-services entitlement under the customer Order Form remain unknown.
  • onboarding_service Is guided onboarding included? [unknown]: Is guided onboarding included? Academy, agent library, SLA and legal service links were checked; included vendor-led onboarding, champion/adoption programme terms and localized end-user training were not established.
  • user_training Is end-user training offered, in which languages? [partial]: Glean documentation links self-paced Agent Builder training through Glean Academy; German/French/Italian course availability was not established. Sources: glean:glean:agents, glean:glean:r2-core-entitlements.
  • use_case_library Are role-based use cases and templates provided? [supported]: The internal Agent library and documented templates support reusable role/task examples. Sources: glean:glean:library, glean:glean:r2-core-entitlements.
  • adoption_programme Is there a champion or adoption programme? [unknown]: Is there a champion or adoption programme? Academy, agent library, SLA and legal service links were checked; included vendor-led onboarding, champion/adoption programme terms and localized end-user training were not established.
  • service_cost Which services cost extra? [partial]: Premium Support is priced separately under the SLA. The legal index directly lists the Technical Services Addendum and named Outcomes Packages. Those listings do not establish included onboarding or complete professional-services fees. Sources: glean:glean:sla, glean:glean:r3-legal-index, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:library, glean:glean:sla, glean:glean:r3-legal-index.

nuwacom

Agent cross-checked Support: partial

Enterprise includes success/onboarding; public training and champion guidance are available.

Availability: generally-available · Delivery: native
Scope: surfaces=nuwacom hosted workspace; version=Public documentation checked 2026-10-21; plan=Business self-service guidance; Enterprise onboarding/consultancy only under its contract; add_ons=Enterprise consultancy or development services by work order; deployment_mode=multi-tenant-saas; region=Azure EU hosted workspace; optional Germany STACKIT and model-specific global routes; os=not specified.

Limitations

  • user_training: German webinar recordings cover Skills, MCP, Apps, AI Act and knowledge. Included live-training volume and languages were not defined.
  • adoption_programme: Rollout guides recommend an AI owner, department champions, train-the-trainer, pilots, community events and success measurement. Delivery as an included managed programme was not established.
  • service_cost: Enterprise consulting/technical services are separately ordered under Enterprise terms; public rates were not verified.
  • onboarding_service Is guided onboarding included? [supported]: Enterprise advertises a dedicated success team and custom onboarding; Business is self-serve. Sources: nuwacom:nuwacom:pricing-20261026.
  • user_training Is end-user training offered, in which languages? [partial]: German webinar recordings cover Skills, MCP, Apps, AI Act and knowledge. Included live-training volume and languages were not defined. Sources: nuwacom:nuwacom:webinars.
  • use_case_library Are role-based use cases and templates provided? [supported]: Standard/custom shared prompts, categorized agents and workflow task examples; rollout guides recommend seeding role-based examples. Sources: nuwacom:nuwacom:prompts-20261026, nuwacom:nuwacom:agents-20261026, nuwacom:nuwacom:playbook-20261026.
  • adoption_programme Is there a champion or adoption programme? [partial]: Rollout guides recommend an AI owner, department champions, train-the-trainer, pilots, community events and success measurement. Delivery as an included managed programme was not established. Sources: nuwacom:nuwacom:rollout-20261026, nuwacom:nuwacom:playbook-20261026.
  • service_cost Which services cost extra? [partial]: Enterprise consulting/technical services are separately ordered under Enterprise terms; public rates were not verified. Sources: nuwacom:nuwacom:enterprise-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: nuwacom:nuwacom:pricing-20261026, nuwacom:nuwacom:webinars, nuwacom:nuwacom:prompts-20261026, nuwacom:nuwacom:agents-20261026, nuwacom:nuwacom:playbook-20261026, nuwacom:nuwacom:rollout-20261026, nuwacom:nuwacom:enterprise-20261026, nuwacom:nuwacom:docs-full-recheck-20261026.

Sources

  1. Supported LLMs glean:glean:models

    The Model Hub lists text and image models, manual choice and Auto routing, with provider availability dependent on key and cloud.

    Supported models; availability by hosting environment and provider · documented · Source date not stated · Retrieved 2026-10-21

  2. Feature availability by LLM key, provider, and cloud glean:glean:key-matrix

    Customer Key restricts cloud-provider routes and excludes Meeting Notes and podcast artifacts; some defaults must use the same provider.

    Provider and feature matrices · documented · Source date not stated · Retrieved 2026-10-21

  3. Upload files in Assistant glean:glean:uploads

    Uploads support Office documents, PDFs, images and text, with context-dependent file caps and OCR prerequisite.

    Formats; upload limits; security; limitations · documented · Source date not stated · Retrieved 2026-10-21

  4. Glean Core Suite entitlements and Model Hub rates glean:glean:r2-core-entitlements

    Core Suite separates included platform seats from Model Hub usage, names client/API surfaces, and publishes token rates.

    Seat capabilities, surfaces, APIs, Model Hub Usage and rate table updated10/20/2026 · documented · Source date 2026-10-20 · Retrieved 2026-10-21

  5. October 15, 2026 release, version 563 glean:glean:r3-october-rollout-migration

    Auto policies require rollout opt-in from October 15 with GA scheduled October 29; Brave is the new search default and existing OpenAI search migrates from October 19.

    AI & Model Updates, Auto mode policies; Deprecations & Sunsets, OpenAI Web Search · documented · Source date 2026-10-15 · Retrieved 2026-10-21

  6. AI Models nuwacom:nuwacom:models

    The model table identifies providers, text/image/video models and EU/global regions.

    Auto Mode, model tables, image and video defaults · documented · Source date not stated · Retrieved 2026-10-21

  7. Performance and usage of AI Models in nuwacom | nuwacom.com nuwacom:nuwacom:model-web

    The public model table lists hosted regions, capabilities and provider list-price indicators.

    Model comparison table · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  8. Chat nuwacom:nuwacom:chat

    Chat supports model routing, file/context selection, dictation, citations, sharing and document tools.

    Model selection, files, Enterprise Search, Source references and outputs · documented · Source date not stated · Retrieved 2026-10-21

  9. Release Notes nuwacom:nuwacom:changes

    Dated release notes add per-user/group model access and design systems on October 16.

    October16/7 2026 and previous releases · documented · Source date not stated · Retrieved 2026-10-21

  10. Model deprecation glean:glean:deprecation

    Customer Key deprecation emails are specified at 60 and 15 days, with removal and replacement behavior.

    Customer Key notice schedule; deprecated models · documented · Source date not stated · Retrieved 2026-10-21

  11. October 15, 2026 release notes glean:glean:release

    Glean publishes dated release notes covering product and model changes.

    Release entry · documented · Source date 2026-10-15 · Retrieved 2026-10-21

  12. Glean Enterprise Flex entitlements glean:glean:r2-flex-entitlements

    Enterprise Flex separates seat allowances, metered client APIs/agent runs, included platform governance and annual Protect+/support add-ons.

    Seats, Developer Tools, Platform, Protect+ and Premium Support · documented · Source date not stated · Retrieved 2026-10-21

  13. Configure LLMs in the Model Hub glean:glean:r2-auto-policy-and-cloud-conflict

    Balanced is the default Auto policy with per-request model choice; the AWS Vertex note conflicts with the supported-provider matrix and GCP-only Vertex setup heading.

    Auto policies; AWS Vertex note; provider setup headings · documented · Source date not stated · Retrieved 2026-10-21

  14. Glean open models by region glean:glean:r4-open-model-inference

    Universal Model Key open models are served through LLM providers under zero-retention agreements. Creator-region grouping is not inference location; the page states these models are hosted in the US.

    Creator-region controls; Operational details · documented · Source date not stated · Retrieved 2026-10-26

  15. Exclude or restrict models glean:glean:model-controls

    Admins can restrict eligible models by department or IdP group, but default models cannot be restricted and hiding premium pickers does not block Auto.

    Department and team allow-lists; premium-model toggle · documented · Source date not stated · Retrieved 2026-10-21

  16. Configure LLMs in the Model Hub glean:glean:model-config

    Admins configure default models and department Auto policies.

    Default models and Auto mode policies · documented · Source date not stated · Retrieved 2026-10-21

  17. Restrict LLM access to content glean:glean:restrictions

    Admins can exclude connectors, containers and documents from LLM use; changes may take up to one hour.

    Exclusion and inclusion rules · documented · Source date not stated · Retrieved 2026-10-21

  18. Set usage limits and alerts glean:glean:limits

    Core Suite and Enterprise Flex limits can alert or block later billable usage after the current run finishes; team defaults are not pooled budgets.

    Enforcement; organization, user, team and agent limits · documented · Source date not stated · Retrieved 2026-10-21

  19. Release Notes nuwacom:nuwacom:changes-20261026

    Dated release notes add per-user/group model access and design systems on October 16.

    October16/7 2026 and previous releases; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 f8f028d62aa482bb5113c42f219c4904802f35228aaad805bdeff7453dbaaf69 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  20. Workspace settings nuwacom:nuwacom:settings-20261026

    Admin settings govern models, permissions, connector sharing, keys, usage, analytics and Privacy Mode.

    Models, API Keys, Permissions, Connectors and AI Guardrails; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 405bee8d1964a0a505a1732391db4ad97ecbf52ac10a07cea2c009ba50f31241 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  21. Overview Data Security nuwacom:nuwacom:overview-20261026

    Security overview describes tenant isolation, EU-only configuration, no training and data-specific retention.

    Sections 1–12; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 7029b43e958933d57ffdd540b2a3ca8c4bcd01f08cd6a8531c11a605ed26b045 on 2026-10-26 · documented · Source date 2026-09-21 · Retrieved 2026-10-26

  22. AI Models nuwacom:nuwacom:models-20261026

    The model table identifies providers, text/image/video models and EU/global regions.

    Auto Mode, model tables, image and video defaults; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 8348b4d2f90cd6f42ba6791de9f5521917f4dc5195f68153f9ec570f18bc04d3 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  23. Account nuwacom:nuwacom:account-20261026

    Account preferences list German/English/French UI and private opt-in chat memory controls.

    Preferences, Memories, Orchestrator and Voices; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 dfc18c122e2ad169ae01163d0568fe65ca5b909a645424bc00557a488c6e3950 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  24. AI Usage nuwacom:nuwacom:usage-20261026

    Standard/Premium/Power provide 1x/2x/5x relative usage plus optional centrally allocated usage.

    Seat types, Additional AI Usage and usage limits; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 428303677ead94cb2ddc529da317910ffa11bdb63d540a03b716915183997f68 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  25. Usage Rules nuwacom:nuwacom:rules-20261026

    At usage limits interactive chats fall back to Instant while workflows, API and chatbots pause without automatic charges.

    Included usage and limit behavior; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 eee127131ed311135910bacc727ef9102ff3155d82ab64dac0f11f1ab08ac0e3 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  26. nuwacom complete public documentation nuwacom:nuwacom:docs-full-recheck-20261026

    The vendor publishes a retrievable bulk Markdown copy of its product, admin and developer documentation; individual canonical Markdown pages were also re-read with HTTP200 responses.

    Document headings and Source URLs; public bulk Markdown; retrieved HTTP200; SHA256 8bc6fd239ea8cb6bee5693ca53d17aba1348270a0a2977b4bdeb65e3569415be; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 6af793cb8c205bbfc5ba3ad0d5fbe82607e35635d29132e4ad41c3c9af779caf on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  27. Data analysis overview glean:glean:analysis

    Uploaded spreadsheets can be analyzed in per-session sandboxes; indexed files can be truncated, and abuse-flagged files may be retained up to 30 days.

    Known limitations; code interpreter security · documented · Source date not stated · Retrieved 2026-10-21

  28. Chat nuwacom:nuwacom:chat-20261026

    Chat supports model routing, file/context selection, dictation, citations, sharing and document tools.

    Model selection, files, Enterprise Search, Source references and outputs; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 d1138f9daa51ff9fc61b0b5561d6ccd72efbfec31acf4b0bc8e77eed01d53380 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  29. Documents nuwacom:nuwacom:documents-20261026

    A document editor uses templates and exports DOCX/PDF; template uploads are capped50MB.

    Templates, Edit document and Export; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 49a503c132b5c55c0ec550578ac78b7132720134d4ca507687cd451fb8d8a65a on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  30. Slides nuwacom:nuwacom:slides-20261026

    Presentation editor uses corporate design references and exports PPTX/PDF, with documented layout deviations.

    Templates, editing and export; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 7b992117140c0ee636c7cd7e519d60dd95aef819059b7dde2104a3dac646348a on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  31. Data Analysis nuwacom:nuwacom:analysis-20261026

    An integrated Python interpreter analyzes Excel/CSV/Sheets and generates charts and downloadable outputs.

    Overview, Python explanation and outputs; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 44fd2389a3b19521ed4b82b2dfc9d195a8a6a2c8b12d3ef8ecdecfdec9c20f65 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  32. Knowledge nuwacom:nuwacom:knowledge-20261026

    Persistent folders can sync extracted content; source permissions are explicitly not transferred to knowledge folders.

    Sharing, Sync external connectors FAQ, formats and file operations; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 136d0a20646ab0edf189d7b4a97af31fbf24c828b09d9930ad0493c924600a72 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  33. AI for your team. Transparently priced. | nuwacom.com nuwacom:nuwacom:pricing-20261026

    Business lists EUR25/49/99 annual seat prices; Enterprise20+ adds automated source sync, Privacy Mode, custom integrations, §203 compliance and SLA. No SSO/API tier entitlement is stated here.

    Business/Enterprise features and annual seat prices; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 992ac84ee649d106b90fad9edfed769aa26077296894aee56a2a875cf7a73bf4 on 2026-10-26 · vendor-claimed · Source date not stated · Retrieved 2026-10-26

  34. Organize content with Projects glean:glean:projects

    Projects persist chats and documents, are private by default and replace Collections through a gradual rollout.

    Create; sharing; access; migration · documented · Source date not stated · Retrieved 2026-10-21

  35. Glean deployment models glean:glean:deploy

    Both modes use single-tenant infrastructure operated by Glean; Customer Hosted runs in customer GCP or AWS accounts with Glean support access.

    Glean Hosted; Customer Hosted; comparison table · documented · Source date not stated · Retrieved 2026-10-21

  36. Connectors hub glean:glean:connectors

    The official catalog lists M365, Google, Atlassian and other business-system connectors.

    Native connector catalog · documented · Source date not stated · Retrieved 2026-10-21

  37. SharePoint overview glean:glean:sharepoint

    SharePoint supports indexed and live retrieval; indexing uses certificate-based application permissions and admin consent.

    Access patterns; permissions and security · documented · Source date not stated · Retrieved 2026-10-21

  38. OneDrive overview glean:glean:onedrive

    OneDrive offers indexed and live search under the Microsoft 365 parent connector, with certificate-based application permissions.

    Access patterns; permissions and security · documented · Source date not stated · Retrieved 2026-10-21

  39. Outlook overview glean:glean:outlook

    The Outlook connector supports access to Outlook content through Glean.

    Connector overview · documented · Source date not stated · Retrieved 2026-10-21

  40. Teams overview glean:glean:teams-connector

    Teams indexes channels and optionally private and meeting chats, with mirrored membership checked at query time.

    Supported content; permissions and security · documented · Source date not stated · Retrieved 2026-10-21

  41. Google Drive overview glean:glean:drive

    Drive content and permissions are indexed with directory delegation; documented activity and group-sync schedules are distinct.

    Permissions; crawling and updates · documented · Source date not stated · Retrieved 2026-10-21

  42. Gmail overview glean:glean:gmail

    Gmail has indexed search with source-specific crawl scope and controls.

    Indexed content and scope · documented · Source date not stated · Retrieved 2026-10-21

  43. Set up external tools with MCP Gateway glean:glean:gateway

    Admins proxy external MCP servers and custom tools with role and group controls and OAuth 2.1.

    Prerequisites; external servers; access control · documented · Source date not stated · Retrieved 2026-10-21

  44. Connector Directory nuwacom:nuwacom:directory-20261026

    Native connector directory lists Microsoft, Google, Atlassian, CRM, BI and HR actions.

    Connector directory entries; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 bbfc04744fde970838420689ccd8b19a641cdcaa4da9238e0a544d319a29cff8 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  45. Introduction to Connectors nuwacom:nuwacom:connectors-20261026

    Admins manage native/MCP connectors; sharing an account grants recipients its available data.

    Overview, management and FAQ; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 df72b28814395c52cb00f4d83048ecd1991052d2bba51d25e22473c8e3460392 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  46. Connect an MCP Server nuwacom:nuwacom:mcp-20261026

    Custom remote MCP supports StreamableHTTP/SSE, tool selection and OAuth/token/M2 M authentication.

    Wizard, Authentication methods and OAuth modes; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 777ab4cff0de14efe6fda229586834769e6a825a176845be2bb88dfb3ab7f33f on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  47. Glean O365 sensitivity-label restrictions glean:glean:r4-purview-label-redlist

    Protect+ can exclude SharePoint/OneDrive items by Purview label priority. Glean configures the redlist after account-team enablement; initial full crawl and later recrawls govern propagation. Teams message text is excluded.

    Glean Protect+; setup; label-processing FAQ · documented · Source date not stated · Retrieved 2026-10-26

  48. Agent Configuration nuwacom:nuwacom:agent-config-20261026

    Agents bind instructions, files/folders, connectors and skills, and can be privately or externally published.

    Actions, Knowledge, Settings, Publish externally and Save/share; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 c9aaa442627de5d16cc603cc7bfb613c1e1793df99d087f5cf2292027c8744bd on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  49. Connections nuwacom:nuwacom:connections-20261026

    Personal OAuth enforces the owner rights, while shared/default accounts lend owner access to other users.

    Who Can Use a Connection; Default Account in an Agent; Apps; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 85363bb53be84272eb7b54a76dd787ef26cae0e60a5ed96dd17f4c815677116c on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  50. Overview Data Security nuwacom:nuwacom:overview-rev2

    Security overview describes tenant isolation, EU-only configuration, no training and data-specific retention.

    Sections 1–12; canonical Markdown retrieved HTTP200 with Python requests on2026-10-21; body SHA256 7029b43e958933d57ffdd540b2a3ca8c4bcd01f08cd6a8531c11a605ed26b045 · documented · Source date 2026-09-21 · Retrieved 2026-10-21

  51. Plans nuwacom:nuwacom:plans-rev2

    Two plans have three seat types, with same feature scope within a plan and quoted Enterprise from 20 users.

    Plans and Seats; canonical Markdown retrieved HTTP200 with Python requests on2026-10-21; body SHA256 a29c7eb20e666c52a8f37f999667a47aff38bdb5d920810a4516708928c9f9b3 · documented · Source date not stated · Retrieved 2026-10-21

  52. Knowledge nuwacom:nuwacom:knowledge-rev2

    Persistent folders can sync extracted content; source permissions are explicitly not transferred to knowledge folders.

    Sharing, Sync external connectors FAQ, formats and file operations; canonical Markdown retrieved HTTP200 with Python requests on2026-10-21; body SHA256 67347cb093589a2fb67b0cfd8f074df6eb2c8efee17155b26d7b8b1d82400087 · documented · Source date not stated · Retrieved 2026-10-21

  53. Introduction to Connectors nuwacom:nuwacom:connectors-rev2

    Admins manage native/MCP connectors; sharing an account grants recipients its available data.

    Overview, management and FAQ; canonical Markdown retrieved HTTP200 with Python requests on2026-10-21; body SHA256 1e953066732c4619cb2edcb7cb8152e9cae5a86094de9c5e8b4d863326c5b45a · documented · Source date not stated · Retrieved 2026-10-21

  54. nuwacom complete public documentation nuwacom:nuwacom:docs-full-recheck

    The vendor publishes a retrievable bulk Markdown copy of its product, admin and developer documentation; individual canonical Markdown pages were also re-read with HTTP200 responses.

    Document headings and Source URLs; public bulk Markdown; retrieved HTTP200; SHA256 8bc6fd239ea8cb6bee5693ca53d17aba1348270a0a2977b4bdeb65e3569415be · documented · Source date not stated · Retrieved 2026-10-21

  55. AI for your team. Transparently priced. | nuwacom.com nuwacom:nuwacom:pricing-rev2

    Business lists EUR25/49/99 annual seat prices; Enterprise20+ adds automated source sync, Privacy Mode, custom integrations, §203 compliance and SLA. No SSO/API tier entitlement is stated here.

    Business/Enterprise features and annual seat prices · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  56. Glean language support glean:glean:language

    German, French, Italian and English end-user UIs are listed; cross-language retrieval is early access and admin setup is not localized.

    Language support matrix; cross-language warning · documented · Source date not stated · Retrieved 2026-10-21

  57. Use Deep Research glean:glean:research

    Deep Research creates cited read-only reports from company sources and Brave web search; key modes differ.

    Key modes; citations; limitations · documented · Source date not stated · Retrieved 2026-10-21

  58. Share chats glean:glean:sharing

    Viewer chat sharing describes citation redaction and states a fixed 30-day duration.

    Viewer controls; uploaded files; retention note · documented · Source date not stated · Retrieved 2026-10-21

  59. Memory and personalization glean:glean:memory

    Users can manage saved and learned memory in settings and chat.

    Saved and learned memories; user controls · documented · Source date not stated · Retrieved 2026-10-21

  60. Configure memory settings glean:glean:memory-admin

    Admins can disable learned memory but not user-controlled saved memory; pricing differs for legacy customers.

    Configure memory; billing · documented · Source date not stated · Retrieved 2026-10-21

  61. Policy Hierarchy nuwacom:nuwacom:policy-20261026

    System/agent instructions and tone take precedence over workspace guidelines; memory/context layers are described.

    Order of Precedence and Conflict Resolution; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 c884cb37e3d28b64d3ab25a8fbf3a5c0c3eb9edba127ab27471864fa58398ee2 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  62. Orchestrator nuwacom:nuwacom:orchestrator-20261026

    Orchestrator coordinates agents, planning and checkpoints under per-user selected agents.

    Planning, How it works, agents and Access; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 431eaaaf3849b9943c5fa11a2f66c1a85b3a799704053c01fb9e5aba542f3728 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  63. Agent Builder glean:glean:builder

    Agents combine configured steps and models; Workflow JSON export is generally available while Auto ZIP export has limited availability.

    Instructions, tools and models; import and export · documented · Source date not stated · Retrieved 2026-10-21

  64. Sharing and permissions glean:glean:agent-sharing

    Agents have controlled sharing and edit access.

    Agent sharing permissions · documented · Source date not stated · Retrieved 2026-10-21

  65. Agent library glean:glean:library

    Users discover and run accessible agents through the internal library.

    Browse and discover agents · documented · Source date not stated · Retrieved 2026-10-21

  66. How agents work glean:glean:agents

    Agents support dynamic tool use and structured steps, loops and branches.

    Auto and Workflow modes; tools; steps · documented · Source date not stated · Retrieved 2026-10-21

  67. Group-based permissions glean:glean:groups

    Glean syncs Entra, Google and Okta group membership with integration-dependent timing; feature flag controls group-derived roles.

    Supported providers; sync behavior; limitations · documented · Source date not stated · Retrieved 2026-10-21

  68. Administrator Roles glean:glean:roles

    Setup Admin, Admin, Super Admin and specialized moderators have distinct permissions.

    Role matrix · documented · Source date not stated · Retrieved 2026-10-21

  69. Product and feature retirements glean:glean:sunset

    The retirement page records November 13, 2026 end of Glean Assist embedded integrations, past Prompt Library migration and legacy billing-dashboard removal.

    Embedded support integrations; Prompt Library; legacy billing dashboard · documented · Source date not stated · Retrieved 2026-10-21

  70. User management nuwacom:nuwacom:users-20261026

    Admin, Editor and Reader/Viewer roles, user groups and per-workspace invitations are documented.

    Roles, Users and User Groups; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 0ded58243f5a335237e50b9d9050574a574c511124780fbaa293a24f970fb776 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  71. Introduction to Agents nuwacom:nuwacom:agents-20261026

    Agents are created using natural language and combine knowledge, skills and actions.

    Overview, benefits and use cases; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 a42a940724ec020394b430029797f1d4144ec79b59e2a2c0284f2b69cbe864e7 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  72. Agent Advanced Features nuwacom:nuwacom:agent-extra-20261026

    A categorized agent library supports pinning and duplication with shared settings reset.

    Categories, Pinning and Duplication; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 4fdf01c48854376b733008376f848165970126d8def51de9ca37a4ac1626d7cd on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  73. Prompts nuwacom:nuwacom:prompts-20261026

    Shared/custom prompt library is disabled by default and can be re-enabled by administrators.

    Availability note, library and creation; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 1020b25da4f98f7cdf6877f36fa81d5109887595d9d45bd9f807ca4fe18675c7 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  74. OAuth options for tools glean:glean:oauth

    Connector tools support Glean-managed or customer OAuth applications.

    Central and custom OAuth · documented · Source date not stated · Retrieved 2026-10-21

  75. Create Microsoft 365 files glean:glean:r3-microsoft-write-confirmation

    Interactive-agent builders can require write confirmation by disabling Run without user confirmation; confirmation is configurable.

    Recommended agent instructions, Human approval · documented · Source date not stated · Retrieved 2026-10-21

  76. Workflows nuwacom:nuwacom:workflows-20261026

    Chat-created visual workflows support schedules, forms, webhooks, app/internal triggers and manual approvals, with JSON export/import.

    Run Progress, triggers, human-in-the-loop and Export/Import; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 70f2eedb5aa17a1c576ad9f698d16e6d96be453d97c8b92bd538d66e825b5a32 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  77. Web Search tools setup glean:glean:web

    Admins configure OpenAI, Brave or Google search tools and publish them to selected Glean interfaces.

    Providers; surface enablement; data sent · documented · Source date not stated · Retrieved 2026-10-21

  78. Research nuwacom:nuwacom:research-20261026

    Research produces structured results with traceable web/internal/app sources and follow-ups.

    Source selection, results and follow-ups; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 92f870ac9b32ed3430df745a13cb8c62e6c2ea8a63e96ad4dcfbd91455aa4614 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  79. Types of agent triggers glean:glean:triggers

    Agents can start from messages, forms, connected-system content changes and schedules, subject to admin access.

    Content and schedule triggers · documented · Source date not stated · Retrieved 2026-10-21

  80. Create Microsoft 365 files with agents glean:glean:office-output

    Enabled tools create Office files, with limitations on arbitrary templates and output fidelity.

    Word, Excel and PowerPoint; template limitations · documented · Source date not stated · Retrieved 2026-10-21

  81. Glean October 15 release notes glean:glean:r4-cancellation-release

    Canceling or interrupting an Assistant response also stops tool calls and background tasks started by that response. This is a documented Assistant run behavior, not a tested universal stop guarantee.

    Canceled Assistant responses now stop cleanly · documented · Source date 2026-10-15 · Retrieved 2026-10-26

  82. About Glean MCP server glean:glean:mcp

    Glean exposes enterprise search, chat, documents and agents to external hosts through MCP.

    Server capabilities; authentication · documented · Source date not stated · Retrieved 2026-10-21

  83. Glean Core Suite glean:glean:core-price

    Core Suite combines per-user monthly licensing with committed Model Hub consumption; the seat amount is not given.

    Seat fee; Model Hub Usage; provider rate table · documented · Source date not stated · Retrieved 2026-10-21

  84. API Introduction nuwacom:nuwacom:api-20261026

    OpenAI-compatible completion, agent and asset APIs use admin-managed scoped bearer tokens.

    Available APIs, base URL and authentication; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 028b11af1405e17fa0836292df06ec2d975633746bc564c7460fe25bfd0cefad on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  85. Agents API Overview nuwacom:nuwacom:agent-api-20261026

    Agents API exposes custom draft/published configuration with space feature permissions.

    Before you start and endpoints; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 c9db742d173acf262c4ebf948fbdcfeb6326a6dc6830664a611f194cfc0378aa on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  86. Analytics nuwacom:nuwacom:analytics-20261026

    Aggregated adoption charts cover Chat/Agents/Workflows/API and export CSV.

    Analytics areas, filters and Export; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 689838a1f756d9b1da2110e4877c578ebb681b31fca521871fd12c7ca3f0025b on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  87. Delete an asset - nuwacom Documentation nuwacom:nuwacom:asset-delete-20261026

    The exact operation permanently deletes the stored file and derived embeddings, requires bearer authentication and checks space/asset delete permission; documented behavior was not tested.

    DELETE /api/kb/assets/{spaceId}/{assetId}; operation description, authorization and204 response; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 d3663c6297a16c46c54a7ae3e5bb720348d318b71525c4dd0a81233462d37eea on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  88. iOS and Android glean:glean:mobile

    Mobile clients use enterprise SSO and integrate with Intune App Protection.

    SSO prerequisites; Intune MAM · documented · Source date not stated · Retrieved 2026-10-21

  89. Choose where to use Glean glean:glean:surfaces

    Glean has web, desktop, extension and embedded access points.

    Surface table; browser; desktop; extension · documented · Source date 2026-10-19 · Retrieved 2026-10-21

  90. Use real-time voice glean:glean:voice

    Real-time voice works on web, desktop and mobile; raw audio streams to the configured model provider while transcripts follow chat retention.

    Where to access; privacy; limitations · documented · Source date not stated · Retrieved 2026-10-21

  91. Plans nuwacom:nuwacom:plans

    Two plans have three seat types, with same feature scope within a plan and quoted Enterprise from 20 users.

    Plans and Seats · documented · Source date not stated · Retrieved 2026-10-21

  92. nuwacom app for iOS and Android: your workspace, mobile | nuwacom.com nuwacom:nuwacom:mobile

    iOS/Android apps launched September 29 with chat, company knowledge, agents, skills, projects and recording notes.

    Feature list and downloads · vendor-claimed · Source date 2026-09-29 · Retrieved 2026-10-21

  93. Glean in Microsoft Teams: Admin guide glean:glean:teams-app

    The Microsoft Teams app requires tenant admin setup and consent.

    Installation prerequisites and deployment · documented · Source date not stated · Retrieved 2026-10-21

  94. Emails nuwacom:nuwacom:emails-20261026

    Email drafts are edited in nuwacom then opened in Outlook/Gmail; connectors retrieve account context.

    Connect Outlook or Gmail and Open/send; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 901ff75f74840baebe6e627e64a808f9f691e0bcf5e98508c28308d9cebbbd3a on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  95. Notetaker nuwacom:nuwacom:notetaker-20261026

    Meeting guest bot transcribes Teams/Meet/Zoom/Webex with calendar/link joins, consent and EU processing.

    Supported Platforms, consent, summary, security and FAQ; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 444a074f84b2df8b4a5a34e45c9c3ce64431e84745a886d10e3a32acf63732fc on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  96. Image Generation in Glean glean:glean:images

    Glean generates and edits images using enabled image models, independently of the text model.

    Model choice; editing; admin controls · documented · Source date not stated · Retrieved 2026-10-21

  97. Glean Terms of Service v5Jun2026 glean:glean:terms

    The contract defines customer-cloud hosting, restricted proprietary access, order-specific fees, termination deletion and New York governing law.

    Sections 1, 2, 5, 12 and 13 · documented · Source date 2026-06-05 · Retrieved 2026-10-21

  98. Glean AI Addendum v5Jun2026 glean:glean:ai-addendum

    No-training commitments and Glean-key zero-day retention have legal and trust-and-safety exceptions; Customer Key responsibilities remain with the customer.

    Sections 3 and 4 · documented · Source date 2026-06-05 · Retrieved 2026-10-21

  99. Terms of Service | nuwacom.com nuwacom:nuwacom:terms

    General terms define German Enterprise versus Luxembourg counterparties, proprietary rights, sensitive-use restrictions and cancellation.

    Sections 2–4/7/9/10/13–15; page updated September9, general terms July9 · documented · Source date 2026-09-09 · Retrieved 2026-10-21

  100. Images nuwacom:nuwacom:images-20261026

    Image generation/editing uses uploaded references and configurable Google model choices.

    Reference images and Models; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 efd2ba852f1fe226c0eb4af9fc14e810c6c1b4a56cdc7da8ee7fbc94833ece7f on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  101. Workspace settings: image-model access and named exceptions nuwacom:nuwacom:review-fix-image-model-access-20261026

    Admins choose the image-generation default, enable image models and restrict enabled language or image models to selected users. The non-restrictable exception names the default workspace model and Auto Mode models; it does not explicitly name the default image model.

    Models > Image Generation Model; Enabled Image Models; Model Access, lines 125–160; direct public GET HTTP200 2026-10-26, body SHA256 405bee8d1964a0a505a1732391db4ad97ecbf52ac10a07cea2c009ba50f31241 · documented · Source date not stated · Retrieved 2026-10-26

  102. Data Processing Agreement | nuwacom.com nuwacom:nuwacom:dpa-rev2

    DPA allows customer-enabled temporary/permanent meeting audio/video retention, requires data deletion30days after end and backup deletion within90days, and restricts sensitive data in the meeting-processing subsection.

    Sections3(3),9; Appendix1 meeting subsection; precedence clause · documented · Source date 2026-09-09 · Retrieved 2026-10-21

  103. nuwacom app for iOS and Android: your workspace, mobile | nuwacom.com nuwacom:nuwacom:mobile-20261026

    iOS/Android apps launched September 29 with chat, company knowledge, agents, skills, projects and recording notes.

    Feature list and downloads; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 c7d6af9f43b830e6aaaa6d502d1bb7de96409d87acf0f464e1b69e299c369e53 on 2026-10-26 · vendor-claimed · Source date 2026-09-29 · Retrieved 2026-10-26

  104. Team chat glean:glean:team-chat

    Beta shared Editor chats run each request as its author but expose already-generated answers to all participants.

    How permissions work; behavior and limits · documented · Source date not stated · Retrieved 2026-10-21

  105. Projects nuwacom:nuwacom:projects-20261026

    Shared projects combine documents, chats, knowledge and guidelines with team collaboration.

    Overview, examples and sharing; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 04b1db486d0b43956f76f32029ed516bc8c46945fbb54c797aaa204dbfa3ed46 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  106. Accessibility Statement glean:glean:accessibility

    Glean says a VPAT 2.5 ACR covering WCAG 2.0, 2.1 and 2.2 A/AA is available through its trust center.

    Conformance status · documented · Source date 2026-09-25 · Retrieved 2026-10-21

  107. About Glean SSO glean:glean:sso

    SSO is mandatory through OIDC or SAML; identity-provider policies enforce authentication conditions.

    Mandatory SSO; identity providers; access controls · documented · Source date not stated · Retrieved 2026-10-21

  108. Secure AI for Business - Sovereign EU AI Infrastructure | nuwacom.com nuwacom:nuwacom:security-rev2

    Public security page distinguishes shared SaaS from dedicated1000+, customer cloud2000+ and on-premise4000+; it states AES256/TLS1.3 and audit export.

    Hosting deployment thresholds; encryption; tenant separation; logging · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  109. SSO & User Sync nuwacom:nuwacom:sso-20261026

    Self-service SAML/OIDC and SCIM are documented only for multi-tenant workspaces; single-tenant uses custom setup.

    Availability, protocols, mapping, SCIM and role/group synchronization; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 2904e582e1fa03e4206829162035996fe11141398c08dee215177f3727d88ce6 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  110. Measures nuwacom:nuwacom:measures-20261026

    Older-style measures table describes Azure EU, MFA, encryption and dedicated hardware per client.

    Cloud hosting, Client separation and Authentication; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 d346bf7b4b71498368e7aa9339d996ec15b76dbc9b11dd5ae119a816434ad65a on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  111. Managing Users glean:glean:users

    Admins assign roles and feature permissions and can revoke user sessions.

    Member permissions; sign out all sessions · documented · Source date not stated · Retrieved 2026-10-21

  112. Insights overview glean:glean:insights

    Adoption metrics and per-person activity are available; small departments are grouped and CSV export is documented.

    Metrics; department filters; CSV; privacy · documented · Source date not stated · Retrieved 2026-10-21

  113. Glean Customer Event log overview glean:glean:events

    Customer Event logs include chats and responses separately from administrative logs and export as an unfiltered stream.

    CHAT events; unified export stream · documented · Source date not stated · Retrieved 2026-10-21

  114. Audit Logs glean:glean:audit

    Admin configuration logs have CSV export and 30-day default retention; ongoing delivery needs account-team configuration.

    Coverage; export; default retention · documented · Source date not stated · Retrieved 2026-10-21

  115. Chat History glean:glean:history

    Admins choose Off or 30/90/180/365-day conversation retention, independently of Customer Event logging.

    Retention choices; Customer Event logs · documented · Source date not stated · Retrieved 2026-10-21

  116. Sensitive content in user prompt glean:glean:pii

    Configured prompt-only regex policies can flag or block credentials, PII, IBANs and government IDs; built-in patterns start disabled.

    Prerequisites; regex templates; enforcement · documented · Source date not stated · Retrieved 2026-10-21

  117. About Glean Protect and Protect+ glean:glean:protect

    Protect+ adds recurring sensitive-content scanning and AI security guardrails to baseline Protect.

    Capability comparison; AI security add-on · documented · Source date not stated · Retrieved 2026-10-21

  118. Glean Subprocessors glean:glean:subprocessors

    The list names US providers and an Indian affiliate for remote support, security and debugging.

    Provider table; affiliate remote support · documented · Source date 2026-07-28 · Retrieved 2026-10-21

  119. Workspace settings nuwacom:nuwacom:settings-rev2

    Admin settings govern models, permissions, connector sharing, keys, usage, analytics and Privacy Mode.

    Models, API Keys, Permissions, Connectors and AI Guardrails; canonical Markdown retrieved HTTP200 with Python requests on2026-10-21; body SHA256 f615dae10d38c17aa9ab09f3083792bc81d07affc271eb51e018ba5296a9369d · documented · Source date not stated · Retrieved 2026-10-21

  120. Privacy Mode nuwacom:nuwacom:pii-rev2

    Privacy Mode reversibly masks personal information before model processing and supports enforced or user-optional activation.

    Availability, operation, configuration and activation; canonical Markdown retrieved HTTP200 with Python requests on2026-10-21; body SHA256 28c6a3eb081d23679cc894436d549c44322c11143078b4e615bd25fb2cdb173e · documented · Source date not stated · Retrieved 2026-10-21

  121. Configure custom instructions glean:glean:org-instructions

    Admins can configure up to five enterprise instructions for Assistant.

    Five custom instructions · documented · Source date not stated · Retrieved 2026-10-21

  122. Privacy Mode nuwacom:nuwacom:pii-20261026

    Privacy Mode reversibly masks personal information before model processing and supports enforced or user-optional activation.

    Availability, operation, configuration and activation; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 28c6a3eb081d23679cc894436d549c44322c11143078b4e615bd25fb2cdb173e on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  123. Supported GCP regions glean:glean:regions

    The GCP region list includes Netherlands, Belgium, Frankfurt and other regions, subject to required services.

    Preferred regions; EMEA · documented · Source date not stated · Retrieved 2026-10-21

  124. Glean Customer Support SLA v6Mar2026 glean:glean:sla

    Standard and paid Premium support differ; only Premium includes 99.9% monthly uptime and 10% or 20% service credits.

    Sections 2, 4, 7 and 8 · documented · Source date 2026-03-06 · Retrieved 2026-10-21

  125. AI Models nuwacom:nuwacom:models-rev2

    The model table identifies providers, text/image/video models and EU/global regions.

    Auto Mode, model tables, image and video defaults; canonical Markdown retrieved HTTP200 with Python requests on2026-10-21; body SHA256 8348b4d2f90cd6f42ba6791de9f5521917f4dc5195f68153f9ec570f18bc04d3 · documented · Source date not stated · Retrieved 2026-10-21

  126. Measures nuwacom:nuwacom:measures-rev2

    Older-style measures table describes Azure EU, MFA, encryption and dedicated hardware per client.

    Cloud hosting, Client separation and Authentication; canonical Markdown retrieved HTTP200 with Python requests on2026-10-21; body SHA256 bbc08c87e57317052b5e516d4d6d2fca9cb4e45b7d2ec6ab2636bc316a6aab68 · documented · Source date not stated · Retrieved 2026-10-21

  127. Enterprise Terms of Service | nuwacom.com nuwacom:nuwacom:enterprise-20261026

    Enterprise terms specify support/SLA credits and customer-operated Self-Managed Hosting.

    Sections B–E and General provisions; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 3048ff6c8661c3739be68617f82270baab91ecfb19141780247fea50928c7e7d on 2026-10-26 · documented · Source date 2025-10-27 · Retrieved 2026-10-26

  128. Plans nuwacom:nuwacom:plans-20261026

    Two plans have three seat types, with same feature scope within a plan and quoted Enterprise from 20 users.

    Plans and Seats; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 6764f853a7547b067e9bde34f216df30cb1aa70c11d5ce5969a59f52b5a1e62d on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  129. Glean Data Processing Addendum v6Mar2026 glean:glean:dpa

    The DPA covers applicable Swiss and EU law, termination erasure, SCCs and 30-day subprocessor notice.

    Sections 1, 7, 9 and 10; SCC annexes · documented · Source date 2026-03-06 · Retrieved 2026-10-21

  130. nuwacom Trust Center nuwacom:nuwacom:trust

    Public Vanta Trust Center identifies nuwacom but the retrieved HTML is a client-rendered shell, so no complete provider register or certificate was verified.

    HTML metadata and client-only body · documented · Source date not stated · Retrieved 2026-10-21

  131. Enterprise Terms of Service | nuwacom.com nuwacom:nuwacom:enterprise

    Enterprise terms specify support/SLA credits and customer-operated Self-Managed Hosting.

    Sections B–E and General provisions · documented · Source date 2025-10-27 · Retrieved 2026-10-21

  132. nuwacom Webinars | nuwacom.com nuwacom:nuwacom:webinars

    Official webinar archive includes German recordings about skills, MCP, apps and the EU AI Act.

    Previous webinars · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  133. The EU AI Act Becomes Reality: What Businesses Must Do Now to Stay Compliant | nuwacom Blog | nuwacom.com nuwacom:nuwacom:ai-act

    Vendor provides public AI Act deployment/governance guidance; it is not a product conformity assessment.

    Article and glossary · vendor-claimed · Source date 2026-06-15 · Retrieved 2026-10-21

  134. nuwacom §203 professional-secrecy agreement nuwacom:nuwacom:secrecy-announcement

    June19 announcement says a professional-secrecy supplementary agreement is available via Trust Center,separate from ordinary GDPR DPA.

    Eine Zusatzvereinbarung für Berufsgeheimnisträger · vendor-claimed · Source date 2026-06-19 · Retrieved 2026-10-21

  135. Glean Protect security page glean:glean:security-page

    Glean claims SOC 2 Type II, ISO 27001 and ISO 42001; no issuer-scoped certificate was retrieved.

    Enterprise security and compliance badges · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  136. Glean customer-hosted AWS FAQ glean:glean:r4-aws-cmk-faq

    Customer-managed CMKs are supported for AWS, although the FAQ recommends default AWS-managed KMS keys and documents SCP-based emergency controls.

    Are customer managed keys supported? · documented · Source date not stated · Retrieved 2026-10-26

  137. Glean AWS account access and deployment model glean:glean:r4-aws-key-control

    The customer-hosted AWS deployment guide says customers own and control KMS customer-managed keys used for data at rest. This does not establish key control for Glean Hosted or GCP.

    Customer controls · documented · Source date not stated · Retrieved 2026-10-26

  138. Glean DPA glean:glean:dpa-confidentiality

    General DPA confidentiality binds authorized personnel and no-less-protective subprocessor agreements; no specific §203/Art321 undertaking was retrieved.

    Section4 authorized personnel confidentiality; section9 subprocessor written agreement and necessary access · documented · Source date 2026-03-06 · Retrieved 2026-10-21

  139. Glean Enterprise Flex glean:glean:flex-price

    Enterprise Flex pools credits and separately meters advanced features and premium models; learned-memory billing starts November 7, 2026 for the stated scope.

    Enterprise Flex seats; FlexCredits; rate card · documented · Source date not stated · Retrieved 2026-10-21

  140. ECB historical euro reference rates glean:glean:fx-ecb

    The 2026-10-20 reference is EUR 1 = USD 1.1215 = CHF 0.9237.

    Cube time=2026-10-20, USD and CHF · documented · Source date 2026-10-20 · Retrieved 2026-10-21

  141. Change your default model on Customer Key glean:glean:r2-customer-default-example

    Customer Key admins choose defaults; GPT5.6 Luna is expressly an example, not a fixed or recommended routine model.

    Opening note and prerequisites · documented · Source date 2026-10-19 · Retrieved 2026-10-21

  142. OpenAI direct API pricing glean:glean:r2-direct-provider-proxy

    The shared direct-provider comparison uses USD0.10 input andUSD0.50 output per1M tokens; vendor usage is not replaced by this proxy.

    Standard short-context gpt-6-luna · documented · Source date not stated · Retrieved 2026-10-21

  143. GPT6 Luna model documentation glean:glean:r2-proxy-lowest-effort

    Lowest effort none is used only for the direct-provider comparison assumption.

    Reasoning effort · documented · Source date not stated · Retrieved 2026-10-21

  144. ECB historical euro reference rates, 20 October 2026 nuwacom:nuwacom:ecb-fx

    ECB2026-10-20 reference rates:EUR1=USD1.1215=CHF0.9237, implying USD1=EUR0.89166206.

    Cube time=2026-10-20, USD and CHF currency entries · documented · Source date 2026-10-20 · Retrieved 2026-10-21

  145. Usage Rules nuwacom:nuwacom:rules-rev2

    At usage limits interactive chats fall back to Instant while workflows, API and chatbots pause without automatic charges.

    Included usage and limit behavior; canonical Markdown retrieved HTTP200 with Python requests on2026-10-21; body SHA256 eee127131ed311135910bacc727ef9102ff3155d82ab64dac0f11f1ab08ac0e3 · documented · Source date not stated · Retrieved 2026-10-21

  146. AI Usage nuwacom:nuwacom:usage-rev2

    Standard/Premium/Power provide 1x/2x/5x relative usage plus optional centrally allocated usage.

    Seat types, Additional AI Usage and usage limits; canonical Markdown retrieved HTTP200 with Python requests on2026-10-21; body SHA256 18ed9eca4883669d559f7d55fad141516df8015cf88219fd68ea0a03b78bf7af · documented · Source date not stated · Retrieved 2026-10-21

  147. Notetaker nuwacom:nuwacom:notetaker-rev2

    Meeting guest bot transcribes Teams/Meet/Zoom/Webex with calendar/link joins, consent and EU processing.

    Supported Platforms, consent, summary, security and FAQ; canonical Markdown retrieved HTTP200 with Python requests on2026-10-21; body SHA256 444a074f84b2df8b4a5a34e45c9c3ce64431e84745a886d10e3a32acf63732fc · documented · Source date not stated · Retrieved 2026-10-21

  148. nuwacom platform Status nuwacom:nuwacom:status

    Public status history separates standard/Germany applications and components.

    Components and past incidents · documented · Source date not stated · Retrieved 2026-10-21

  149. imprint nuwacom:nuwacom:imprint

    Imprint identifies the Koblenz and Luxembourg nuwacom entities.

    Company and legal information · documented · Source date not stated · Retrieved 2026-10-21

  150. Rollout Playbook nuwacom:nuwacom:playbook-20261026

    Rollout playbook describes kickoffs, train-the-trainer, library seeding and long-term adoption.

    Phases1–5; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 138e1abda4b5fc20be5c5ede39a2b4cd19ae4ccb60e2ce202afc71fd41f8f004 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  151. Rollout Setup nuwacom:nuwacom:rollout-20261026

    Public adoption guide recommends AI owners, department champions and role-based enablement.

    AI responsibility, Champions and Training; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 10c0b60b05661e9474a1e212bcbd412dd12c6c391a8990c79e42d455572ad4b9 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26