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Agent-readable comparison

Glean vs Microsoft Copilot

Published by onAI. onAI also sells one of the products compared here. Findings about other products link to public sources so you can check them; statements about onAI are marked as stated by onAI.

This comparison has 48 criteria with sourced findings for both products, including 48 that a second agent cross-checked for both. 51 criteria have a sourced finding for at least one product. "Sourced" findings passed publication validation: they are scoped, fresh and cite public resolved sources. "Agent cross-checked" findings also received a separate agent source pass, not necessarily a hands-on test. "Stated by onAI" marks the publisher's own statements about its product (evidence type vendor-statement), which cite no third-party source. Humans approve the rubric, templates and generator; they do not review every finding. No winner is declared. A missing sourced finding is not evidence that a capability is absent.

Same facts as Markdown and JSON. Methodology.

Models

MOD-01 Model catalogue and providers

Judgment rule: List each available model by provider and plan, including reasoning, fast and multimodal variants. Record whether the user picks the model, the product routes automatically, or both. A provider counts only if at least one of its current models is selectable on the scoped plan.

Glean

Agent cross-checked Support: partial

Model Hub documents multi-provider choice and Auto routing. New department Auto policies require opt-in rollout as of October 21, with GA scheduled October 29.

Availability: unknown · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=As of 2026-10-21: established model catalog plus opt-in new Auto-policy rollout; no tenant observed; plan=Core Suite + Model Hub Usage with Universal Model Key or Customer Key; new department policies only on Glean-key deployments with rollout enabled. Enterprise Flex billing is separate.; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • This criterion combines established model choice with an opt-in policy rollout; no blanket current GA status is asserted for the new policies. Enabled tenant models and per-request routing were not observed.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:models, glean:glean:r2-core-entitlements, glean:glean:key-matrix, glean:glean:r3-october-rollout-migration, glean:glean:uploads.

Microsoft Copilot

Agent cross-checked Support: partial

Commercial PowerPoint editing offers Auto, ChatGPT and Claude; this is not a catalogue for every Copilot chat or agent.

Availability: generally-available · Delivery: native
Scope: surfaces=Copilot in Microsoft 365 apps and Teams; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Commercial Microsoft Copilot subscription: PowerPoint editing mode only; add_ons=Eligible Microsoft 365/PowerPoint subscription, Commercial Microsoft Copilot subscription, Anthropic subprocessor enabled by the enterprise administrator for Claude; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Scope is commercial PowerPoint editing, with regional/subscription availability limits; no tenant picker or multimodal fixture was observed.
  • Cowork and Studio roadmap launches are separate experiences and are excluded from this current-model finding.
  • providers Which model providers are available? [supported]: PowerPoint editing names OpenAI ChatGPT and Anthropic Claude; the enterprise administrator must enable Anthropic before Claude appears. Sources: microsoft-copilot:ms-ppt-model-r2.
  • current_models Which current models are selectable on this plan? [partial]: This PowerPoint selector names ChatGPT and Claude, without versioned build IDs. GPT-6 Astra/Fable roadmap entries for Cowork/Studio do not establish PowerPoint or standalone Chat availability. Sources: microsoft-copilot:ms-ppt-model-r2.
  • user_choice Can users pick the model per chat? [supported]: In PowerPoint editing mode, the user chooses Auto, ChatGPT or Claude; the choice resets to Auto after the session. Sources: microsoft-copilot:ms-ppt-model-r2.
  • auto_routing Does the product route between models automatically, and is the chosen model shown? [partial]: PowerPoint Auto chooses a model; exact routed version and routing rationale are not established by this guide. Sources: microsoft-copilot:ms-ppt-model-r2.
  • multimodal_input Which models accept images, audio or files? [unknown]: Per-model image/audio/file modalities and a separate plan-specific standalone Chat picker remain unverified after reviewing PowerPoint selection and commercial model documentation.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-ppt-model-r2.

MOD-02 Model freshness

Judgment rule: Measure the days from a provider's general release to availability in the product for the last three major releases from OpenAI, Anthropic and Google (and Mistral where offered). Use dated changelogs or observation. Record deprecation notice for retired models.

Glean

Agent cross-checked Support: partial

Dated release notes and model deprecation guidance are public; comparable release-lag measurements remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex Model Hub; Customer Key deprecation policy distinguished from Universal Model Key; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • release_lag_days What was the lag for each of the last three major releases, per provider? [unknown]: What was the lag for each of the last three major releases, per provider? The release notes were checked, but provider general-release dates and scoped product-availability dates were not paired for the last three releases per provider.
  • changelog Is there a dated public model changelog? [supported]: Public dated release notes include October 15, 2026 and model announcements. Sources: glean:glean:release, glean:glean:r2-core-entitlements.
  • deprecation_notice How much notice is given before a model is removed? [partial]: For Customer Key Assistant, email notices are described at 60 and 15 days. The page also describes automatic migration for deprecated configurations; application to each removal needs confirmation. Sources: glean:glean:deprecation, glean:glean:r2-core-entitlements.
  • version_pinning Can an admin keep an older model version? [partial]: Customer Key admins manage upgrades but deprecated models stop being usable. No indefinite version-pinning entitlement is established. Sources: glean:glean:deprecation, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:release, glean:glean:r2-core-entitlements, glean:glean:deprecation.

Microsoft Copilot

Agent cross-checked Support: partial

Dated release information exists; a comparable three-release lag series remains unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: release_lag_days, deprecation_notice, version_pinning.
  • release_lag_days What was the lag for each of the last three major releases, per provider? [unknown]: What was the lag for each of the last three major releases, per provider? Unverified after checking Microsoft release notes and AI at Work Roadmap; exact provider GA dates were not paired with three product release dates per provider.
  • changelog Is there a dated public model changelog? [supported]: Microsoft publishes dated product release notes and roadmap launches. Sources: microsoft-copilot:ms-release, microsoft-copilot:ms-roadmap.
  • deprecation_notice How much notice is given before a model is removed? [unknown]: How much notice is given before a model is removed? Unverified after checking Microsoft release notes and AI at Work Roadmap; exact provider GA dates were not paired with three product release dates per provider.
  • version_pinning Can an admin keep an older model version? [unknown]: Can an admin keep an older model version? Unverified after checking Microsoft release notes and AI at Work Roadmap; exact provider GA dates were not paired with three product release dates per provider.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-release, microsoft-copilot:ms-roadmap.

MOD-03 Bring-your-own keys and provider contracts

Judgment rule: Record customer-held API keys, customer cloud accounts (Azure OpenAI, Bedrock, Vertex), and aggregator routes (OpenRouter, LiteLLM) as separate routes. Record what still works without a vendor-provided model, whether prices change with BYO, and documented restrictions. API-key support does not imply support for the customer's own Azure contract.

Glean

Agent cross-checked Support: partial

Customer Key supports named provider accounts; it has documented feature and cloud restrictions.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Customer Key + Glean-family Model Hub Usage; Enterprise Flex Customer Key/private-cloud discounts are separately contractual; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • own_api_keys Can the customer use its own provider API keys? [supported]: Customer Key supports customer provider credentials including OpenAI and direct Anthropic keys. Sources: glean:glean:models, glean:glean:r2-core-entitlements.
  • own_cloud_contract Can it use its own Azure OpenAI, Bedrock or Vertex deployment? [partial]: Customer Key supports Azure OpenAI and named provider credentials. The supported-LLMs matrix permits Vertex only on GCP and Bedrock only on AWS; Configure LLMs separately says customer AWS can use Vertex, while its Vertex setup heading says GCP-only. AWS/Vertex eligibility is therefore unknown; no cross-cloud promise is made. Sources: glean:glean:models, glean:glean:key-matrix, glean:glean:r2-auto-policy-and-cloud-conflict, glean:glean:r2-core-entitlements.
  • custom_endpoint Can an admin add any OpenAI-compatible endpoint? [unknown]: Can an admin add any OpenAI-compatible endpoint? The supported-provider configuration and key matrix were checked; arbitrary OpenAI-compatible customer endpoints are not established.
  • byo_pricing Does BYO change the licence price? [partial]: Core Suite Customer Key limits Glean Model Hub charges to Glean-family usage; customer provider use is paid directly. Enterprise Flex says seats/credits are discounted for own-key/private-cloud customers but publishes no numeric adjustment. Sources: glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.
  • byo_restrictions Which features stop working with BYO? [supported]: The key matrix marks Meeting Notes and podcast artifacts unsupported on Customer Key. Text defaults share one provider; image models may differ. Memory depends on deployment readiness. Sources: glean:glean:key-matrix, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:models, glean:glean:r2-core-entitlements, glean:glean:key-matrix, glean:glean:r2-auto-policy-and-cloud-conflict, glean:glean:r2-flex-entitlements.

Microsoft Copilot

No public information found Support: not-published

We found no public information on this. A missing finding is not evidence that the product lacks the capability.

MOD-04 Local and self-hosted models

Judgment rule: Record support for models running in the customer's environment (vLLM, Ollama, TGI or similar) and which features work with them: chat, RAG, tools, embeddings. Distinguish a documented, supported route from a generic endpoint that happens to work.

Glean

Agent cross-checked Support: partial

The documented Universal Model Key open models run in the US. Supported customer-operated chat and embedding routes remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public open-model guide retrieved 2026-10-26; no deployment observed; plan=Universal Model Key open-model route; current guide does not name a Core Suite/Flex entitlement for customer-operated models; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • The US inference finding is limited to the Universal Model Key open models described by the source. No absence of every conceivable private deployment is inferred.
  • self_hosted_chat Can chat use a customer-hosted model? [unknown]: Can chat use a customer-hosted model? The public Model Hub, Customer Key matrix and deployment guides describe named hosted-provider routes. They do not establish supported vLLM/Ollama/TGI chat, customer embeddings, parity or vendor-hosted open-model inference in a named EU/CH region. Creator-region model toggles do not prove inference location.
  • self_hosted_embeddings Can retrieval use customer-hosted embeddings? [unknown]: Can retrieval use customer-hosted embeddings? The public Model Hub, Customer Key matrix and deployment guides describe named hosted-provider routes. They do not establish supported vLLM/Ollama/TGI chat, customer embeddings, parity or vendor-hosted open-model inference in a named EU/CH region. Creator-region model toggles do not prove inference location.
  • feature_parity Which features fail with self-hosted models? [unknown]: Which features fail with self-hosted models? The public Model Hub, Customer Key matrix and deployment guides describe named hosted-provider routes. They do not establish supported vLLM/Ollama/TGI chat, customer embeddings, parity or vendor-hosted open-model inference in a named EU/CH region. Creator-region model toggles do not prove inference location.
  • vendor_hosted_open_models Does the vendor host open-weight models in EU/CH? [unsupported]: For Universal Model Key open models described in the region-control guide, inference is hosted in the US regardless of creator country. That documented route does not provide EU/CH-hosted open-model inference; other private contracts are unverified. Sources: glean:glean:r4-open-model-inference.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: glean:glean:r4-open-model-inference.

Microsoft Copilot

No public information found Support: not-published

We found no public information on this. A missing finding is not evidence that the product lacks the capability.

MOD-05 Model control and usage limits

Judgment rule: Record admin allow-lists per group, default models, restrictions on which models may see which data, and per-user rate or fair-use limits. Test one restriction with two users in different groups. Record limits as enforced stops, warnings or undocumented fair use.

Glean

Agent cross-checked Support: partial

Model restrictions and blocking usage limits are documented; new department Auto policies remain an opt-in rollout on October 21.

Availability: unknown · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=As of 2026-10-21: existing controls plus opt-in Auto policies; policy GA scheduled 2026-10-29; plan=Core Suite/Enterprise Flex model governance and usage limits; new Auto policies require Glean-key deployment and Feature rollouts opt-in. Legacy Enterprise exclusions preserved.; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Existing controls and the new policy rollout have different availability. No two-user enforcement test was run; hiding premium models alone does not prevent Auto from using them.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:model-controls, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:restrictions, glean:glean:model-config, glean:glean:key-matrix, glean:glean:r3-october-rollout-migration, glean:glean:limits.

Microsoft Copilot

Agent cross-checked Support: partial

Provider-level access and mode selection are documented; detailed quota and group tests remain open.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • No two-group model restriction test was performed.
  • model_allowlist_by_group Can admins limit models per group? [partial]: Admins select No users, All users or specific users/groups for Anthropic; this is provider-level rather than arbitrary per-model policy. Sources: microsoft-copilot:ms-anthropic.
  • data_bound_models Can admins restrict which models receive connector or knowledge content? [unknown]: Can admins restrict which models receive connector or knowledge content? Unverified after checking Microsoft Copilot privacy, commercial pricing, connector documentation, Agent Builder, and dated release notes on 2026-10-21; no licensed test tenant.
  • default_model Can admins set the default model? [unknown]: Can admins set the default model? Unverified after checking Microsoft Copilot privacy, commercial pricing, connector documentation, Agent Builder, and dated release notes on 2026-10-21; no licensed test tenant.
  • user_limits What per-user message or token limits apply, and are they published? [partial]: Chat provides standard access while paid Copilot has priority; numerical chat/token entitlements are not established here. Sources: microsoft-copilot:ms-price-us.
  • limit_behaviour What happens when a limit is reached? [unknown]: What happens when a limit is reached? Unverified after checking Microsoft Copilot privacy, commercial pricing, connector documentation, Agent Builder, and dated release notes on 2026-10-21; no licensed test tenant.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-anthropic, microsoft-copilot:ms-price-us.

Company knowledge

KNOW-01 Files in chat

Judgment rule: Record supported formats, size and count limits, scanned-PDF OCR, tables and spreadsheets, images inside documents, and whether a file is read in full or retrieved in chunks. Upload the shared fixture set (long German PDF, scanned contract, Excel with formulas, PowerPoint) and record failures.

Glean

Agent cross-checked Support: partial

Chat uploads support common office formats with explicit size limits and OCR prerequisites.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Assistant + Model Hub Usage; Enterprise Flex doc uploads follow its named Assistant mode allowances; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Shared long-PDF, scan, spreadsheet and presentation fixture was not run.
  • formats Which formats are accepted? [supported]: Documented formats include PDF, DOC/DOCX, XLS/XLSX/XLSM, PPT/PPTX, text and image files; audio/video uploads are excluded. Sources: glean:glean:uploads, glean:glean:r2-core-entitlements.
  • limits What size and count limits apply per file and chat? [supported]: 128K models allow 5 files at 64 MB each; 32K models 4 at 32 MB; 8K models 2 at 16 MB. Minimum file size is 1 KB. Sources: glean:glean:uploads, glean:glean:r2-core-entitlements.
  • ocr Are scanned PDFs read? [supported]: Scanned PDFs require OCR enabled by an administrator or support. Sources: glean:glean:uploads, glean:glean:r2-core-entitlements.
  • spreadsheets Are Excel tables read with structure intact? [partial]: Data Analysis handles uploaded spreadsheets, but merged cells, hierarchical tables, charts and complex structures have limited support. Fixture formula and structure fidelity was not tested. Sources: glean:glean:analysis, glean:glean:r2-core-entitlements.
  • full_vs_chunked Is the whole file used or only retrieved parts, and does the user see which? [partial]: Uploaded analysis files expose full raw content within size limits; referenced indexed spreadsheets may be truncated. Archives are inspected on demand in Thinking mode. Complete visibility into selected chunks was not verified. Sources: glean:glean:analysis, glean:glean:uploads, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:uploads, glean:glean:r2-core-entitlements, glean:glean:analysis.

Microsoft Copilot

Agent cross-checked Support: partial

Documented upload formats and limits are available; fixture fidelity remains untested.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: ocr, spreadsheets, full_vs_chunked.
  • formats Which formats are accepted? [supported]: PDF, DOCX, XLSX, PPTX; PNG/JPEG/PJP/JFIF; TXT/TEXT/JSON/CSV/MD. Sources: microsoft-copilot:ms-upload.
  • limits What size and count limits apply per file and chat? [supported]: Up to 20 files per conversation and 50 MB per file in the cited all-experiences support article. Sources: microsoft-copilot:ms-upload.
  • ocr Are scanned PDFs read? [unknown]: Are scanned PDFs read? Unverified after checking File upload in Microsoft Copilot; the long PDF, scanned contract, formula workbook and presentation fixtures were not run.
  • spreadsheets Are Excel tables read with structure intact? [unknown]: Are Excel tables read with structure intact? Unverified after checking File upload in Microsoft Copilot; the long PDF, scanned contract, formula workbook and presentation fixtures were not run.
  • full_vs_chunked Is the whole file used or only retrieved parts, and does the user see which? [unknown]: Is the whole file used or only retrieved parts, and does the user see which? Unverified after checking File upload in Microsoft Copilot; the long PDF, scanned contract, formula workbook and presentation fixtures were not run.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-upload.

KNOW-02 Knowledge bases and shared collections

Judgment rule: Record curated document collections that persist across chats, who can create and share them, size limits, and how they attach to assistants. Distinguish personal, group and organisation-wide scope.

Glean

Agent cross-checked Support: partial

Core Suite includes Library Collections; the replacement Projects rollout and plan entitlement remain qualified.

Availability: unknown · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Library Collections included; current Projects rollout/entitlement not separately established; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Projects are rolling out gradually and may not be enabled for a given deployment. Chat and artifact sharing is separate from project membership.
  • Projects is documented as a gradual replacement for Collections, but its current Core Suite/Enterprise Flex entitlement and rollout were not verified.
  • persistent_collections Can users keep document collections across chats? [partial]: Core Suite includes persistent Library Collections. Projects documentation describes a replacement containing chats/documents/files/artifacts, but current Core Suite/Enterprise Flex Projects entitlement and migration rollout were not verified. Sources: glean:glean:r2-core-entitlements, glean:glean:projects.
  • sharing_scope Can collections be shared with users, groups or the whole organisation? [unknown]: The Projects guide describes private-by-default and people/group sharing, but current Projects rollout/entitlement under Core Suite or Enterprise Flex is not separately established. No current plan-scoped project-sharing guarantee is made.
  • size_limits What are the collection limits? [unknown]: What are the collection limits? The Projects guide and agent builder were checked, but a current project size cap and direct knowledge-binding contract are not specified.
  • assistant_binding Can collections be bound to an assistant? [unknown]: Projects and Agent Builder were checked; direct binding of a persistent Project or Collection to an assistant was not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:r2-core-entitlements, glean:glean:projects.

Microsoft Copilot

Agent cross-checked Support: partial

Notebooks persist references and instructions, with plan-dependent reference limits.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Read each atomic answer for its plan, access and feature limits.
  • persistent_collections Can users keep document collections across chats? [supported]: Copilot Notebooks retain selected reference collections. Sources: microsoft-copilot:ms-notebooks.
  • sharing_scope Can collections be shared with users, groups or the whole organisation? [partial]: Notebooks can be shared for collaborative editing; full user/group/organization sharing matrix was not verified. Sources: microsoft-copilot:ms-notebook-instructions.
  • size_limits What are the collection limits? [supported]: Chat notebook grounding uses up to 50 references; paid grounding uses up to 300, with broader supported entities. Sources: microsoft-copilot:ms-notebooks.
  • assistant_binding Can collections be bound to an assistant? [partial]: Agent Builder can bind SharePoint and connector knowledge; independent notebook-to-agent binding was not verified. Sources: microsoft-copilot:ms-builder.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-notebooks, microsoft-copilot:ms-notebook-instructions, microsoft-copilot:ms-builder.

KNOW-03 Enterprise connectors

Judgment rule: List each connector separately with plan, availability and setup owner: SharePoint, OneDrive, Outlook, Teams, Google Drive, Gmail, Confluence, Jira, Notion, Box, Salesforce, ServiceNow, file shares. Record whether the vendor or a third party (or the customer via MCP) provides it, and whether it needs admin consent. A connector listed on a roadmap or partner page is `announced`. An on-prem connector or gateway proves access to local data, not a self-hosted platform (DATA-02).

Glean

Agent cross-checked Support: partial

Glean documents M365, Google and Atlassian connectors, with indexed and live patterns depending on source.

Availability: generally-available · Delivery: official-integration
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite native connectors included; individual connector setup/consent still required; Enterprise Flex platform connections use applicable feature allowances; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:outlook, glean:glean:teams-connector, glean:glean:r2-core-entitlements, glean:glean:drive, glean:glean:gmail, glean:glean:connectors, glean:glean:deploy, glean:glean:gateway.

Microsoft Copilot

Agent cross-checked Support: partial

Paid Copilot grounding supports synced and federated external sources; metered Copilot Chat agents have a narrower route.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Paid Microsoft Copilot add-on (Microsoft 365 Copilot in licensing docs), or Microsoft 365 E7; commercial tenant. Synced-data metered Chat agents are a separately identified route, not paid-work-chat parity.; add_ons=Eligible Microsoft 365 base subscription, Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages, Source-service credentials/subscriptions and Purview entitlements where required; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • This is not a blanket connector entitlement for included Copilot Chat. The licence matrix permits Studio/pay-as-you-go synced data in agents only and excludes federation.
  • External-service subscriptions/permissions and connector-specific regional rollout remain prerequisites.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-privacy, microsoft-copilot:ms-connector-license-r2, microsoft-copilot:ms-connectors-r2, microsoft-copilot:ms-federated-r2, microsoft-copilot:ms-personal-sync-r2, microsoft-copilot:ms-custom-mcp-r2.

KNOW-04 Permission-aware retrieval

Judgment rule: Using two test users, verify that a restricted document in the fixture tenant is never cited or summarised for the user without access, including after a permission change. Record whether permissions are enforced at query time by the source system, mirrored into an index, or not enforced. Record the propagation delay of a revocation.

Glean

Agent cross-checked Support: partial

Permission-aware indexed and live retrieval is documented; the restricted-document test is outstanding.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect permission enforcement and connector access; fine-grained source rules documented per connector; add_ons=Glean Protect+ and account-team enablement for O365 sensitivity-label redlisting only; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Permission claims are documented only; no leak-free outcome or measured propagation delay is claimed.
  • source_permissions_respected Are source permissions enforced per user? [supported]: SharePoint, OneDrive and Teams docs describe per-user permissions checked at query time. This is documentary evidence, not a passed two-user test. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:teams-connector, glean:glean:r2-core-entitlements.
  • enforcement_point Does the source system, a mirrored index or nothing enforce them? [supported]: Indexed routes copy source ACLs into Glean and evaluate them at query time; live SharePoint/OneDrive routes avoid a stored content index. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:r2-core-entitlements.
  • revocation_delay How quickly does a removed permission take effect? [partial]: For indexed Drive, activity changes are checked every 10 minutes and group membership hourly. These are crawl schedules, not a measured revocation guarantee. Sources: glean:glean:drive, glean:glean:r2-core-entitlements.
  • admin_scope_controls Can admins exclude sites, folders or labels? [supported]: Admins can include/exclude connectors, containers and documents from LLM access. Changes may take up to an hour. Sources: glean:glean:restrictions, glean:glean:r2-core-entitlements.
  • sensitivity_labels Are Microsoft Purview or similar labels respected? [partial]: Glean Protect+ can exclude SharePoint/OneDrive files by Purview label priority after account-team enablement. It requires crawling, may need days for the first full crawl, and does not cover Teams message text. This is index exclusion, not a passed live-permission test. Sources: glean:glean:r4-purview-label-redlist.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:teams-connector, glean:glean:r2-core-entitlements, glean:glean:drive, glean:glean:restrictions, glean:glean:r4-purview-label-redlist.

Microsoft Copilot

Agent cross-checked Support: partial

Microsoft documents source-permission controls; the required restricted-document test was not run.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Paid Microsoft Copilot add-on (Microsoft 365 Copilot in licensing docs), or Microsoft 365 E7; commercial tenant. Synced-data metered Chat agents are a separately identified route, not paid-work-chat parity.; add_ons=Eligible Microsoft 365 base subscription, Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages, Source-service credentials/subscriptions and Purview entitlements where required; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • All positive permission findings use the paid work-grounding route, not included Copilot Chat. Purview/SAM require their applicable entitlements.
  • No two-user restricted-document or revocation test; connector disable propagation is not proof of source-ACL revocation timing.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-privacy, microsoft-copilot:ms-connector-license-r2, microsoft-copilot:ms-connectors-r2, microsoft-copilot:ms-federated-r2, microsoft-copilot:ms-setup, microsoft-copilot:ms-dlp.

KNOW-05 Freshness and sync model

Judgment rule: Record live (federated) search versus a copied index, sync interval, deletion propagation, and where the index is stored. Edit and delete one fixture document and record when answers change. A copied index adds storage location to DATA-01.

Glean

Agent cross-checked Support: partial

Glean combines indexed and live connector routes; refresh timing is source-specific.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite connector/index platform; Customer Hosted location/contract separately selected; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:r2-core-entitlements, glean:glean:drive, glean:glean:deploy.

Microsoft Copilot

Agent cross-checked Support: partial

Both copied Graph indexes and live MCP federation are documented.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Paid Microsoft Copilot add-on (Microsoft 365 Copilot in licensing docs), or Microsoft 365 E7; commercial tenant. Synced-data metered Chat agents are a separately identified route, not paid-work-chat parity.; add_ons=Eligible Microsoft 365 base subscription, Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages, Source-service credentials/subscriptions and Purview entitlements where required; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Copilot Chat without the add-on is not included as a general indexed/federated grounding entitlement.
  • No edit/delete propagation fixture; self-serve Confluence/Jira remains limited preview.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-connectors-r2, microsoft-copilot:ms-federated-r2, microsoft-copilot:ms-connector-license-r2, microsoft-copilot:ms-personal-sync-r2.

KNOW-06 Grounding and retrieval quality

Judgment rule: Run the shared question set over the fixture corpus: factual lookups, cross-document questions, German document with an English question, a question with no answer in the corpus. Record citation presence, link accuracy, correct answers and refusals to invent. Disclose model, settings, attempt count and failures. Single runs support a case study, not a ranking.

Glean

Agent cross-checked Support: partial

Linked source citations are documented; named-plan cross-language retrieval and observed grounding quality remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Assistant/Deep Research with Model Hub Usage; no verified Core Suite/Enterprise Flex cross-language entitlement; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Citation links do not establish citation accuracy. The Early Access language guide does not map cross-language retrieval to a verified named-plan entitlement.
  • citations Are answers linked to specific sources? [supported]: Assistant documentation describes grounded answers with linked citations; Deep Research produces cited company/web reports. Sources: glean:glean:research, glean:glean:sharing, glean:glean:r2-core-entitlements.
  • citation_accuracy Do the cited passages support the answer? [unknown]: Do the cited passages support the answer? No shared multilingual question set or restricted corpus was run; citation accuracy, correct-answer count and no-answer behavior remain unmeasured.
  • cross_language Does a question in one language find documents in another? [unknown]: The language guide labels answering across document/query languages Early Access, but its Core Suite/Enterprise Flex entitlement and enabled rollout were not established. Cross-language retrieval for those named plans remains unknown; no multilingual fixture was run.
  • no_answer_behaviour Does it say when the corpus has no answer? [unknown]: Does it say when the corpus has no answer? No shared multilingual question set or restricted corpus was run; citation accuracy, correct-answer count and no-answer behavior remain unmeasured.
  • observed_accuracy How many of the question set were answered correctly? [unknown]: How many of the question set were answered correctly? No shared multilingual question set or restricted corpus was run; citation accuracy, correct-answer count and no-answer behavior remain unmeasured.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:research, glean:glean:sharing, glean:glean:r2-core-entitlements, glean:glean:language.

Microsoft Copilot

Agent cross-checked Support: partial

Source links are documented; retrieval quality and cross-language accuracy remain unmeasured.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot paid work chat; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Paid Microsoft Copilot/E7 connector-grounded responses only; add_ons=Eligible Microsoft 365 base subscription, Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages, Source-service credentials/subscriptions and Purview entitlements where required; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Documented citations apply to the licensed connector-grounding route; no equivalent included-Chat entitlement or measured citation accuracy is claimed.
  • No DE/FR/EN grounding, cross-language, unanswerable-question or restricted-document fixture was run.
  • citations Are answers linked to specific sources? [supported]: For licensed Copilot connector-grounded responses, Microsoft documents source citations and links to referenced external items. Sources: microsoft-copilot:ms-connectors-r2, microsoft-copilot:ms-connector-license-r2.
  • citation_accuracy Do the cited passages support the answer? [unknown]: Do the cited passages support the answer? Unverified after checking connector response documentation; no shared DE/FR/EN corpus or answer set was executed.
  • cross_language Does a question in one language find documents in another? [unknown]: Does a question in one language find documents in another? Unverified after checking connector response documentation; no shared DE/FR/EN corpus or answer set was executed.
  • no_answer_behaviour Does it say when the corpus has no answer? [unknown]: Does it say when the corpus has no answer? Unverified after checking connector response documentation; no shared DE/FR/EN corpus or answer set was executed.
  • observed_accuracy How many of the question set were answered correctly? [unknown]: How many of the question set were answered correctly? Unverified after checking connector response documentation; no shared DE/FR/EN corpus or answer set was executed.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-connectors-r2, microsoft-copilot:ms-connector-license-r2.

KNOW-07 Memory and personal context

Judgment rule: Record personal custom instructions, cross-chat memory, project or workspace context, and user controls to view, edit, delete or disable memory. Record whether admins can disable memory organisation-wide.

Glean

Agent cross-checked Support: partial

Glean documents personal saved and learned memory with user controls and a limited admin off switch.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite saved memory in seat and learned memory with Model Hub Usage; Enterprise Flex learned-memory rate/temporary waiver separate; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:memory, glean:glean:r2-core-entitlements, glean:glean:memory-admin.

Microsoft Copilot

Agent cross-checked Support: partial

Saved memory, history-based personalization and instructions have user controls.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: admin_memory_controls.
  • Read each atomic answer for its plan, access and feature limits.
  • custom_instructions Can users set persistent instructions? [supported]: Users set personal instructions; notebooks have their own instructions. Sources: microsoft-copilot:ms-memory, microsoft-copilot:ms-notebook-instructions.
  • cross_chat_memory Does the product remember facts across chats? [supported]: Enabled memory stores preferences and can use prior-chat inferences; work insights depend on plan. Sources: microsoft-copilot:ms-memory.
  • user_memory_controls Can users view, edit and delete memories? [partial]: Users can inspect what Copilot knows, ask it to forget details and use temporary chat. Complete saved-memory editing behavior was not tested. Sources: microsoft-copilot:ms-memory.
  • admin_memory_controls Can admins turn memory off? [unknown]: Can admins turn memory off? Unverified after checking personalization documentation and Copilot management; organization-wide memory policy behavior not independently established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-memory, microsoft-copilot:ms-notebook-instructions.

Assistants and agents

AGT-01 Custom assistants

Judgment rule: Record creation of assistants with instructions, model, knowledge and tools; who can create; sharing scope; versioning; and an internal catalogue or directory. Build one HR policy assistant on the fixture and share it with one group. Prompt templates and a prompt library are recorded here.

Glean

Agent cross-checked Support: partial

Custom agents combine instructions, models, knowledge and tools and have an internal library.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Building/Governance/Sharing in seat; builder assistance/debugging/runtime use Model Hub as applicable; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:builder, glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:roles, glean:glean:agent-sharing, glean:glean:groups, glean:glean:library, glean:glean:sunset.

Microsoft Copilot

Agent cross-checked Support: partial

Agent Builder and the agent catalogue cover shared assistants; external actions need a different authoring route.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot paid work chat, Microsoft Copilot Chat web app, Copilot Studio extension and agent builder, separate licensing where stated; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Read each atomic answer for its plan, access and feature limits.
  • create_assistants Can users create assistants with instructions, knowledge and tools? [partial]: Agent Builder combines instructions and selected knowledge; external action authoring requires Copilot Studio. Sources: microsoft-copilot:ms-builder.
  • creator_permissions Can admins limit who creates them? [supported]: Admins control whether users can access Agent Builder. Sources: microsoft-copilot:ms-builder.
  • sharing_scope Can assistants be shared with users, groups or everyone? [partial]: Agent links can be shared; the complete user/group/organization permission matrix was not checked. Sources: microsoft-copilot:ms-agents.
  • catalogue Is there an internal assistant directory? [supported]: The app lists prebuilt, shared and organization agents. Sources: microsoft-copilot:ms-agents.
  • prompt_library Are shared prompt templates available? [supported]: The commercial page links Copilot Prompt Gallery. Sources: microsoft-copilot:ms-price-us.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-builder, microsoft-copilot:ms-agents, microsoft-copilot:ms-price-us.

AGT-02 Tools, actions and MCP

Judgment rule: Record built-in tools, custom actions (OpenAPI), MCP client support (local and remote servers), authentication model per tool (shared service account or per-user OAuth), and admin approval of tools. Verify one external-tool call and its access boundary.

Glean

Agent cross-checked Support: partial

Glean supports tools and external MCP with admin access controls; tool identities vary by route.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite native tools/MCP host and Developer Tools; LLM tool/API calls incur Model Hub Usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • External-tool access boundaries were not tested. Customer Key and tool-provider contracts remain separate.
  • builtin_tools Which tools are built in? [supported]: Agents can search knowledge, analyze data and read/write connected records; available tools depend on enabled connectors. Sources: glean:glean:agents, glean:glean:r2-core-entitlements.
  • custom_actions Can admins add API actions? [supported]: The MCP Gateway exposes customer-built read/write tools as well as connector tools. Sources: glean:glean:gateway, glean:glean:r2-core-entitlements.
  • mcp_client Can it use remote MCP servers, and with what admin control? [partial]: Admins register external remote MCP servers and apply role/group controls in Glean. This pass did not execute a server call. Sources: glean:glean:gateway, glean:glean:r2-core-entitlements.
  • tool_auth Do tools act as the user or as a shared account? [partial]: OAuth integrations can use Glean-managed or customer OAuth applications; agent service credentials are a distinct route. Identity must be checked per tool. Sources: glean:glean:oauth, glean:glean:r2-core-entitlements.
  • tool_approval Can admins approve or block tools, and can users confirm actions before they run? [partial]: Admins control tool exposure. The Microsoft file-creation guide instructs interactive-agent builders to disable Run without user confirmation when user approval is required. Write confirmation is configurable, not an unconditional enforced rule; a universal approval policy for unattended agents remains unknown. Sources: glean:glean:gateway, glean:glean:r3-microsoft-write-confirmation, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:gateway, glean:glean:oauth, glean:glean:r3-microsoft-write-confirmation.

Microsoft Copilot

Agent cross-checked Support: partial

Paid Copilot documents authenticated MCP tools and conditional writes; the October16 detailed guide supersedes the older generic read-only rollout description.

Availability: unknown · Delivery: native
Scope: surfaces=Microsoft Copilot paid work chat, Copilot Studio extension and agent builder, separate licensing where stated; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Paid Microsoft Copilot/E7 federated connectors and paid Copilot Agent Builder; Studio is only the separately licensed extension route; add_ons=Eligible Microsoft 365 base subscription, Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages, Source-service credentials/subscriptions and Purview entitlements where required; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Reconciliation: October6 overview retains read-only/early-October text; October16 detailed federation/setup pages explicitly document writes. The current finding is conditional protocol behavior, with actual tenant write availability unknown.
  • Researcher has an explicit read-only boundary. No external call, approval or access-boundary fixture was executed.
  • builtin_tools Which tools are built in? [supported]: Paid experiences include Researcher, Analyst and Facilitator. Sources: microsoft-copilot:ms-price-us.
  • custom_actions Can admins add API actions? [partial]: Agent Builder directs authored external-action scenarios to Copilot Studio. Separately, paid federated MCP connectors can expose create/update/delete tools where supplied by the publisher. Sources: microsoft-copilot:ms-builder, microsoft-copilot:ms-custom-mcp-r2, microsoft-copilot:ms-federated-r2.
  • mcp_client Can it use remote MCP servers, and with what admin control? [supported]: Custom federation accepts a remote MCP server with search/fetch/query and optional create/update/delete tools. Federation requires the querying user's paid add-on/E7; Studio/pay-as-you-go alone is insufficient. Sources: microsoft-copilot:ms-custom-mcp-r2, microsoft-copilot:ms-connector-license-r2.
  • tool_auth Do tools act as the user or as a shared account? [supported]: Federated authenticated tools use OAuth/source-user identity and source permissions. Tenant User access, publisher controls and staged rollout also apply. Sources: microsoft-copilot:ms-federated-r2, microsoft-copilot:ms-custom-mcp-r2.
  • tool_approval Can admins approve or block tools, and can users confirm actions before they run? [partial]: Where a connector supplies writes, October16 docs require initial explicit approval with per-tool Allow once/conversation/Always allow settings. Researcher remains read-only. The Coming soon label concerns the admin Tools list. Sources: microsoft-copilot:ms-federated-r2.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-price-us, microsoft-copilot:ms-builder, microsoft-copilot:ms-custom-mcp-r2, microsoft-copilot:ms-federated-r2, microsoft-copilot:ms-connector-license-r2.

AGT-03 Web search and deep research

Judgment rule: Record web search on/off control per organisation and group, search provider, citation of web sources, deep or multi-step research, and whether queries leave the residency boundary. Admins of regulated companies often need web search off.

Glean

Agent cross-checked Support: partial

Brave is the new web-search default; OpenAI search is a legacy route under migration. Deep Research produces cited read-only reports.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=2026-10-21, after the October 19 start of OpenAI-to-Brave migration; individual migration completion unobserved; plan=Core Suite Deep Research with Model Hub Usage; Brave for new web-search setups, configured Gemini route per setup guide, legacy OpenAI only until migrated; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • The dated release governs the new-versus-legacy route distinction. No per-tenant configuration, migration completion or provider-region test was performed.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:web, glean:glean:r2-core-entitlements, glean:glean:r3-october-rollout-migration, glean:glean:research.

Microsoft Copilot

Agent cross-checked Support: supported

Web search is policy-controlled and uses Bing outside the Microsoft 365 search-query boundary.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

  • web_search Is web search available? [supported]: Chat can ground answers in web search. Sources: microsoft-copilot:ms-chat-privacy.
  • admin_toggle Can admins disable it per organisation or group? [supported]: Allow web search can target the tenant, groups or users. Sources: microsoft-copilot:ms-manage.
  • search_provider Which search provider handles queries, and where? [supported]: Bing receives generated queries under separate data-handling terms; those queries are outside EUDB. Sources: microsoft-copilot:ms-chat-privacy.
  • deep_research Is multi-step research with a report available? [supported]: Researcher is included in paid Copilot; a report fixture was not run. Sources: microsoft-copilot:ms-price-us.
  • web_citations Are web sources cited? [supported]: Responses include web citations and show generated query details for 24 hours. Sources: microsoft-copilot:ms-chat-privacy.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-chat-privacy, microsoft-copilot:ms-manage, microsoft-copilot:ms-price-us.

AGT-04 Workflows and automation

Judgment rule: Record no-code or low-code workflows, scheduled prompts, triggers from email, forms or business systems, and multi-step chains. Name where they run and who can build them. A shared prompt template is not a workflow.

Glean

Agent cross-checked Support: supported

Workflow mode supports multi-step logic with schedule and content-event triggers.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Building, workflow mode and triggers in seat; LLM execution incurs Model Hub Usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:triggers.

Microsoft Copilot

Agent cross-checked Support: partial

Paid Copilot schedules prompts; advanced workflow authoring has separate Studio dependencies.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot paid work chat, Copilot Studio extension and agent builder, separate licensing where stated; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: event_triggers.
  • Read each atomic answer for its plan, access and feature limits.
  • workflow_builder Is there a workflow or chain builder? [partial]: Agent Builder directs low-code actions and workflows to Copilot Studio. Sources: microsoft-copilot:ms-builder.
  • scheduled_tasks Can prompts or assistants run on a schedule? [supported]: Paid users can create up to ten scheduled prompts and manage their recurrence. Sources: microsoft-copilot:ms-schedule.
  • event_triggers Can external events start a workflow? [unknown]: Can external events start a workflow? Unverified after checking scheduled prompt and Agent Builder documentation; external-event trigger availability was not scoped.
  • builder_audience Is building aimed at business users, IT or developers? [supported]: Agent Builder uses natural-language configuration; Studio is the low-code extension route. Sources: microsoft-copilot:ms-builder.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-builder, microsoft-copilot:ms-schedule.

AGT-05 Agentic task execution

Judgment rule: Record an agent mode that plans and carries out multi-step tasks with tools (browser, files, connectors), with visible steps, user confirmation of side effects and stop control. Run one fixture task (gather three documents, draft a summary, propose an email). Record interventions and what ran. A final claim of success is not proof.

Glean

Agent cross-checked Support: partial

Auto mode agents plan and use tools, but end-to-end execution safety was not tested.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Harness/Agent Building with Model Hub Usage for LLM execution; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • agent_mode Is there an agent mode for multi-step tasks? [supported]: Auto mode agents dynamically choose tools and delegate subtasks; Workflow mode uses explicit steps. Sources: glean:glean:agents, glean:glean:r2-core-entitlements.
  • visible_steps Are steps and tool calls shown? [partial]: Workflow steps and builder preview/debugging are documented. Complete runtime visibility for every Auto action was not verified. Sources: glean:glean:builder, glean:glean:agents, glean:glean:r2-core-entitlements.
  • side_effect_confirmation Must the user confirm actions with side effects? [partial]: Office creation tools describe a confirmation step before writing, without an editable inline preview. This does not establish confirmation for all scheduled operations. Sources: glean:glean:office-output, glean:glean:r2-core-entitlements.
  • stop_control Can the user stop a running task? [partial]: The October 15 release documents that canceling an Assistant response terminates its tool calls and background tasks. Universal cancellation across scheduled/independent agents and every client was not verified by a fixture. Sources: glean:glean:r4-cancellation-release.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:builder, glean:glean:office-output, glean:glean:r4-cancellation-release.

Microsoft Copilot

Agent cross-checked Support: partial

Cowork documents multi-step tool execution with visible progress and user controls.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot paid work chat, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Paid Microsoft Copilot with Cowork enabled; add_ons=Qualifying Microsoft 365 licence, Enabled usage-based Cowork billing; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Documented behavior only; no three-document/email fixture or interventions were observed.
  • agent_mode Is there an agent mode for multi-step tasks? [supported]: Cowork handles multi-step work with enabled usage billing and a paid licence. Sources: microsoft-copilot:ms-cowork.
  • visible_steps Are steps and tool calls shown? [supported]: The interface exposes skill messages and tool steps. Sources: microsoft-copilot:ms-cowork.
  • side_effect_confirmation Must the user confirm actions with side effects? [supported]: Side effects require approval; users can allow similar actions for the current session. Sources: microsoft-copilot:ms-cowork.
  • stop_control Can the user stop a running task? [supported]: Users can pause immediately or after the current step, resume or cancel. Sources: microsoft-copilot:ms-cowork.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-cowork.

AGT-06 Programmable access

Judgment rule: Record a public API for chat, assistants and knowledge, SDKs, API authentication, rate limits and whether API use counts against the same governance (audit, budgets, model restrictions). Being an MCP client is different from exposing the product over MCP.

Glean

Agent cross-checked Support: partial

Public platform APIs and a remote MCP server are documented.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean APIs and remote MCP server; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Platform/Admin/Indexing/Tools APIs in seat and LLM Client APIs/MCP with Model Hub Usage; Enterprise Flex Client APIs consume FlexCredits; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:core-price, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:uploads, glean:glean:mcp.

Microsoft Copilot

Agent cross-checked Support: partial

The Chat API and the Work IQ API public preview are separate programmable routes.

Availability: beta · Delivery: native
Scope: surfaces=Microsoft Copilot Chat API preview, Work IQ API public preview, MCP/A2A/REST; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Chat API preview requires the paid Copilot add-on per calling user; Work IQ MCP public-preview prerequisites unverified; add_ons=Eligible Microsoft 365 base subscription, Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages, Source-service credentials/subscriptions and Purview entitlements where required; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • API preview terms apply. This is a distinct API surface, not included Copilot Chat or an assertion of interactive/API feature parity. No API call was executed.
  • Work IQ MCP is a roadmap-described public preview; no endpoint or API was invoked.
  • chat_api Is there an API for chat and assistants? [partial]: The preview text API is included for paid-add-on users; unlicensed users are explicitly excluded. It supports work/web grounding but not code interpreter, graphic art, action skills or long-running tasks. Sources: microsoft-copilot:ms-chat-api-r2.
  • knowledge_api Can documents be loaded through an API? [partial]: Separately configured synced content can be ingested through Graph connector APIs for licensed grounding; this does not establish a complete workspace knowledge-management API. Sources: microsoft-copilot:ms-connectors-r2, microsoft-copilot:ms-connector-license-r2.
  • api_governance Do audit, budgets and model rules apply to API use? [partial]: The Chat API retains source-permission/compliance boundaries; full budget/audit parity was not independently tested. Sources: microsoft-copilot:ms-chat-api-r2.
  • mcp_server Does the product expose itself to other agents over MCP? [partial]: Microsoft advertises Work IQ API public preview with MCP, A2A and REST access to work context. Endpoint, authentication and plan details were not verified; this does not make the separate Copilot Chat API an MCP server. Sources: microsoft-copilot:microsoft-copilot:r4-roadmap-work-iq.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: microsoft-copilot:ms-chat-api-r2, microsoft-copilot:ms-connectors-r2, microsoft-copilot:ms-connector-license-r2, microsoft-copilot:microsoft-copilot:r4-roadmap-work-iq.

Daily work

WORK-01 Clients and access points

Judgment rule: List web, desktop (Windows, macOS), iOS, Android, mobile browser and browser extension separately. For each, record login with company SSO, feature gaps against web, and MDM/Intune deployability. An installable app is different from a mobile website.

Glean

Agent cross-checked Support: partial

Glean has web, desktop, mobile and extension access, including managed mobile controls.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Glean for Desktop Windows and macOS, Glean iOS and Android, Glean browser extension and companion; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Glean surfaces included in seat; individual AI actions may incur Model Hub Usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=Windows, macOS, iOS, Android.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:surfaces, glean:glean:r2-core-entitlements, glean:glean:mobile, glean:glean:research, glean:glean:voice.

Microsoft Copilot

Agent cross-checked Support: partial

Web and native access are documented, with authoring gaps on mobile.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Windows MDM deployment is documented; full mobile deployment/configuration parity was not tested.
  • web Is a full web client available? [supported]: The browser client is available for paid Copilot and Copilot Chat. Sources: microsoft-copilot:ms-price-us.
  • desktop_apps Windows and macOS apps? [supported]: Cowork documentation lists Windows and macOS Copilot clients. Sources: microsoft-copilot:ms-cowork.
  • mobile_apps iOS and Android apps with SSO? [partial]: Cowork lists iPhone and Android apps under the licensed account; mobile SSO was not trialled. Sources: microsoft-copilot:ms-cowork.
  • browser_extension Is there a browser extension or sidebar? [partial]: Copilot is available in the Edge sidebar; this does not establish a separate third-party browser extension. Sources: microsoft-copilot:ms-chat-usage.
  • managed_deployment Can IT deploy and configure clients through MDM? [supported]: For Windows, IT can distribute the Copilot executable through Intune, Configuration Manager, Group Policy or another MDM and control automatic installation. EEA, government and channel exclusions apply to automatic installation; full mobile policy parity was not tested. Sources: microsoft-copilot:microsoft-copilot:r4-mdm-deployment.
  • client_feature_gaps Which features are missing on mobile? [partial]: Agent Builder is unavailable on mobile; other feature differences vary by release. Sources: microsoft-copilot:ms-builder.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: microsoft-copilot:ms-price-us, microsoft-copilot:ms-cowork, microsoft-copilot:ms-chat-usage, microsoft-copilot:ms-builder, microsoft-copilot:microsoft-copilot:r4-mdm-deployment.

WORK-02 Office suite and Teams integration

Judgment rule: Record presence inside Word, Excel, PowerPoint, Outlook and Teams (and Google Docs, Gmail), with what the assistant can do in each: read the open document, write into it, act on mail. Record extra licences and admin consent needed. A connector that searches Office files is KNOW-03, not WORK-02.

Glean

Agent cross-checked Support: partial

A Microsoft Teams app is documented; connectors and file-generation tools do not establish in-Office add-ins.

Availability: generally-available · Delivery: official-integration
Scope: surfaces=Glean in Microsoft Teams, Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite embedded Microsoft Teams and other listed surfaces; selected Assistant actions incur Model Hub Usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • word_excel_powerpoint Does it work inside Word, Excel and PowerPoint? [unknown]: Does it work inside Word, Excel and PowerPoint? The Teams app, connector catalog and Office-output guides were checked. An assistant embedded inside Word/Excel/PowerPoint, Outlook, Docs/Sheets/Gmail was not established; remote content access is not counted as in-app presence.
  • outlook Does it work inside Outlook? [unknown]: Does it work inside Outlook? The Teams app, connector catalog and Office-output guides were checked. An assistant embedded inside Word/Excel/PowerPoint, Outlook, Docs/Sheets/Gmail was not established; remote content access is not counted as in-app presence.
  • teams Is there a Teams app or bot? [supported]: The Glean Teams app has an admin installation guide and tenant setup/consent requirements. Sources: glean:glean:teams-app, glean:glean:r2-core-entitlements.
  • google_workspace_apps Does it work inside Docs, Sheets or Gmail? [unknown]: Does it work inside Docs, Sheets or Gmail? The Teams app, connector catalog and Office-output guides were checked. An assistant embedded inside Word/Excel/PowerPoint, Outlook, Docs/Sheets/Gmail was not established; remote content access is not counted as in-app presence.
  • licence_prerequisites Which licences or consents are needed? [partial]: Teams requires admin deployment in a configured Glean tenant and Microsoft permissions. Extra licence charges are not numerically specified in the guide. Sources: glean:glean:teams-app, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:teams-app, glean:glean:r2-core-entitlements.

Microsoft Copilot

Agent cross-checked Support: partial

The paid offering works inside Microsoft 365 apps; Chat has narrower contextual access.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: google_workspace_apps.
  • word_excel_powerpoint Does it work inside Word, Excel and PowerPoint? [supported]: Paid Copilot is integrated in Word, Excel and PowerPoint; Chat open-content interactions are narrower. Sources: microsoft-copilot:ms-price-us, microsoft-copilot:ms-chat-privacy.
  • outlook Does it work inside Outlook? [supported]: Chat in Outlook can use the user mailbox/calendar and a limited set of accessible files. Sources: microsoft-copilot:ms-chat-privacy.
  • teams Is there a Teams app or bot? [supported]: Paid Copilot includes Teams; the Chat entry point also appears in Teams. Sources: microsoft-copilot:ms-price-us, microsoft-copilot:ms-chat-usage.
  • google_workspace_apps Does it work inside Docs, Sheets or Gmail? [unknown]: Does it work inside Docs, Sheets or Gmail? Unverified after checking pricing, Chat organizational-data and deployment documentation; native Google Workspace editing integrations not established.
  • licence_prerequisites Which licences or consents are needed? [supported]: Paid Copilot requires an eligible M365 base licence; compliance capabilities may need further entitlements. Sources: microsoft-copilot:ms-setup.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-price-us, microsoft-copilot:ms-chat-privacy, microsoft-copilot:ms-chat-usage, microsoft-copilot:ms-setup.

WORK-03 Translation and writing

Judgment rule: Record document translation preserving layout, the translation engine (LLM or dedicated such as DeepL), glossaries, formality control, supported languages including Swiss German conventions (no ß), and rewriting/proofreading tools. Translate the shared German contract into French and Italian and record layout and glossary results.

Glean

Agent cross-checked Support: partial

Browser companion translation and general writing are documented; layout-preserving document translation is unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean browser extension and companion, Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite browser Companion/Sidebar surfaces included; LLM writing/translation uses configured model usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • document_translation Can whole documents be translated with formatting kept? [unknown]: Can whole documents be translated with formatting kept? The companion, file-upload and Office-generation guides were checked. No whole-document layout-preserving translation, company glossary, formality/de-CH control or DE-to-FR/IT fixture result was established.
  • translation_engine Which engine translates? [partial]: The browser companion translates selected text through Glean. A dedicated translation service or exact translation-model route is not named here. Sources: glean:glean:surfaces, glean:glean:r2-core-entitlements.
  • glossaries Are company glossaries supported? [unknown]: Are company glossaries supported? The companion, file-upload and Office-generation guides were checked. No whole-document layout-preserving translation, company glossary, formality/de-CH control or DE-to-FR/IT fixture result was established.
  • formality_and_variants Can formality and regional variants (de-CH) be set? [unknown]: Can formality and regional variants (de-CH) be set? The companion, file-upload and Office-generation guides were checked. No whole-document layout-preserving translation, company glossary, formality/de-CH control or DE-to-FR/IT fixture result was established.
  • writing_tools Are dedicated rewrite and proofreading tools available? [partial]: Configured agents support drafting; the browser companion explains, summarizes and translates selected text. Dedicated proofreading behavior was not verified. Sources: glean:glean:surfaces, glean:glean:agents, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:surfaces, glean:glean:r2-core-entitlements, glean:glean:agents.

Microsoft Copilot

Agent cross-checked Support: partial

Copilot Chat can translate referenced document text and accept tone/audience instructions. Format-preserving Word Translator and SharePoint glossary translation are separately scoped workflows.

Availability: generally-available · Delivery: native
Scope: surfaces=Copilot in Microsoft 365 apps and Teams, Microsoft Copilot paid work chat; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Commercial Microsoft Copilot add-on for Word writing examples; general work-chat prompts where the support guide explicitly applies; add_ons=Eligible Microsoft 365 base subscription, Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages, Source-service credentials/subscriptions and Purview entitlements where required; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Copilot’s prompted translation does not establish preserved page/table layout or a managed corporate glossary.
  • Word Translator is a separate base-app command; SharePoint/OneDrive glossary translation is separately metered document processing requiring Azure billing and permissions.
  • No shared translation/glossary/Swiss-language fixture or complete dedicated-engine specification was verified.
  • document_translation Can whole documents be translated with formatting kept? [partial]: Copilot Chat documents translation of attached or referenced file content. Microsoft separately documents Word Translator creating a formatted translated copy; that is a Word command, not a Copilot Chat formatting guarantee. No DE-to-FR/IT layout fixture was run. Sources: microsoft-copilot:microsoft-copilot:r5-chat-translation, microsoft-copilot:microsoft-copilot:r5-word-translation-boundary.
  • translation_engine Which engine translates? [unknown]: Unresolved on 2026-10-26. Re-read https://support.microsoft.com/en-us/microsoft-365-copilot/translate-files-into-another-language-in-microsoft-365-copilot-chat and https://word.cloud.microsoft/create/en/blog/how-to-translate-documents-in-word/ . The latter identifies Word Translator as a separate formatting-preserving command and Copilot as a drafting/rewriting route, but does not specify a dedicated Copilot translation engine/model contract. No engine was inferred from the separate Word/SharePoint services.
  • glossaries Are company glossaries supported? [unknown]: Unresolved on 2026-10-26. Re-read the Copilot translation support page and https://learn.microsoft.com/en-us/microsoft-365/documentprocessing/translation-glossary?view=o365-worldwide plus https://learn.microsoft.com/en-us/microsoft-365/documentprocessing/syntex-azure-billing?view=o365-worldwide . SharePoint supports glossary files in separately metered document processing; a maintained glossary enforced by Copilot Chat/Word prompts or included with a Copilot seat was not established. No glossary fixture was run.
  • formality_and_variants Can formality and regional variants (de-CH) be set? [partial]: Official Copilot examples accept tone/style/country and region-specific wording instructions, including refining translated Word content. A deterministic de-CH preset, terminology enforcement and dialect-quality result were not established. Sources: microsoft-copilot:microsoft-copilot:r5-chat-translation, microsoft-copilot:microsoft-copilot:r5-word-translation-boundary.
  • writing_tools Are dedicated rewrite and proofreading tools available? [partial]: The direct support guide documents drafting from prompts and Word paragraph rewriting; work-data-grounded prompts require the commercial Copilot subscription. Sources: microsoft-copilot:ms-writing-r2.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: microsoft-copilot:ms-writing-r2, microsoft-copilot:microsoft-copilot:r5-chat-translation, microsoft-copilot:microsoft-copilot:r5-word-translation-boundary, microsoft-copilot:microsoft-copilot:r5-sharepoint-translation, microsoft-copilot:microsoft-copilot:r5-sharepoint-glossary, microsoft-copilot:microsoft-copilot:r5-sharepoint-metering.

WORK-04 Image generation and editing

Judgment rule: Record available image models, editing (inpainting, reference images), admin control and per-image cost visibility, and licence or usage terms for generated images.

Glean

Agent cross-checked Support: partial

Glean can generate and edit images using enabled image models.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite image generation/editing with Model Hub Usage; provider/key availability remains conditional; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:images, glean:glean:r2-core-entitlements, glean:glean:terms, glean:glean:ai-addendum.

Microsoft Copilot

Agent cross-checked Support: partial

Image generation and an administrator restriction are documented. General output ownership terms apply; editing and image-model-specific rights remain incomplete.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Image editing remains unverified.
  • Administrator image-generation controls are documented; full image-model-specific output rights remain unverified.
  • image_generation Can users generate images, with which models? [partial]: Create/image generation appears in Chat and paid offerings; the current image-model mapping was not established. Sources: microsoft-copilot:ms-price-us.
  • image_editing Can users edit uploaded images? [unknown]: Can users edit uploaded images? Unverified after checking Copilot commercial comparison and release notes; current editing, model-specific cost, image policy and output licence terms not fully retrieved.
  • admin_control Can admins restrict image generation? [supported]: An authorized administrator can allow or prevent supported image generation under Copilot Settings. Availability depends on the tenant licence, enabled features and rollout; group-level behavior was not tested. Sources: microsoft-copilot:microsoft-copilot:r4-image-admin.
  • usage_terms What usage rights apply to output? [partial]: The commercial Generative AI Product Terms treat output as Customer Data and state Microsoft does not own it. A complete image-model-specific rights or third-party restriction matrix was not verified. Sources: microsoft-copilot:microsoft-copilot:r4-online-service-terms.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: microsoft-copilot:ms-price-us, microsoft-copilot:microsoft-copilot:r4-image-admin, microsoft-copilot:microsoft-copilot:r4-online-service-terms.

WORK-05 Voice and meetings

Judgment rule: Record dictation, read-aloud, live voice conversation, meeting transcription and summarisation, supported languages including Swiss German speech, and where audio is processed.

Glean

Agent cross-checked Support: partial

Real-time voice is available with provider streaming; meeting functionality depends on key mode.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Glean for Desktop Windows and macOS, Glean iOS and Android; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite real-time voice/Meeting Notes with Model Hub Usage; Meeting Notes requires Universal Model Key per feature matrix; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Raw voice audio streams to the configured model provider and is not stored according to the voice guide; transcripts follow chat retention.
  • dictation Can users dictate prompts? [unknown]: Can users dictate prompts? The voice guide and key-mode matrix were checked; separate dictation and Swiss German recognition were not established or tested.
  • read_aloud Can answers be read aloud? [partial]: Real-time voice speaks its responses; a separate read-aloud control for arbitrary text responses was not established. Sources: glean:glean:voice, glean:glean:r2-core-entitlements.
  • voice_conversation Is a live voice mode available? [supported]: Interactive voice supports web, desktop and mobile, with interruptible spoken replies and a chat transcript. It does not invoke a chosen published agent. Sources: glean:glean:voice, glean:glean:r2-core-entitlements.
  • meeting_summaries Are meetings transcribed and summarised? [partial]: The key matrix lists Meeting Notes as generally available with Universal Model Key and unsupported with Customer Key. Recording/language behavior was not tested. Sources: glean:glean:key-matrix, glean:glean:r2-core-entitlements.
  • swiss_german_speech Is Swiss German speech recognised? [unknown]: Is Swiss German speech recognised? The voice guide and key-mode matrix were checked; separate dictation and Swiss German recognition were not established or tested.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:voice, glean:glean:r2-core-entitlements, glean:glean:key-matrix.

Microsoft Copilot

Agent cross-checked Support: partial

Work-account dictation, read-aloud and live voice are documented with availability limits.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: meeting_summaries, swiss_german_speech.
  • Read each atomic answer for its plan, access and feature limits.
  • dictation Can users dictate prompts? [supported]: Work/school dictation sends speech to Microsoft for transcription without retaining dictation audio. Sources: microsoft-copilot:ms-voice.
  • read_aloud Can answers be read aloud? [supported]: Read-aloud uses client-side text-to-speech. Sources: microsoft-copilot:ms-voice.
  • voice_conversation Is a live voice mode available? [partial]: Live voice is documented for work/school accounts, subject to subscription and region; feedback audio is removed after 48 hours. Sources: microsoft-copilot:ms-voice.
  • meeting_summaries Are meetings transcribed and summarised? [unknown]: Are meetings transcribed and summarised? Unverified after checking Copilot Voice and work-language pages; meeting transcription prerequisites and Swiss German dialect recognition not tested or established.
  • swiss_german_speech Is Swiss German speech recognised? [unknown]: Is Swiss German speech recognised? Unverified after checking Copilot Voice and work-language pages; meeting transcription prerequisites and Swiss German dialect recognition not tested or established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-voice.

WORK-06 Data analysis and document output

Judgment rule: Record code execution for data analysis, charts, and generation of downloadable Word, Excel, PowerPoint and PDF files. Analyse the fixture Excel and request a PowerPoint summary. Record where code runs and whether files are editable.

Glean

Agent cross-checked Support: partial

Data analysis and Office file output are documented, with spreadsheet and template limitations.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Assistant/Canvas/document output with Model Hub Usage; provider/tool prerequisites apply; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • No fixture analysis or output-file inspection. Code-interpreter provider and retention differ by route.
  • data_analysis Can it analyse spreadsheets with executed code? [supported]: Thinking-mode uploaded spreadsheets can use a per-user/session sandbox. Indexed spreadsheets may be truncated and cross-indexed-file numeric aggregation is not supported by the documented Data Analysis route. Sources: glean:glean:analysis, glean:glean:r2-core-entitlements.
  • charts Can it produce charts? [unknown]: The Data Analysis and Office-output guides were checked, but chart generation and chart-file fidelity were not established or observed in this pass.
  • office_file_output Can it create Word, Excel or PowerPoint files? [supported]: Enabled tools create Word documents, Excel workbooks and PowerPoint decks, saved/downloaded through the documented route. Arbitrary Word/Excel template population is not supported by create tools. Sources: glean:glean:office-output, glean:glean:r2-core-entitlements.
  • canvas_editing Is there a document or canvas editor for iterating on output? [supported]: Slide generation creates decks in Canvas for refinement and export; exact themes and embedded elements are not guaranteed. Sources: glean:glean:office-output, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:analysis, glean:glean:r2-core-entitlements, glean:glean:office-output.

Microsoft Copilot

Agent cross-checked Support: partial

Python execution and downloadable Office files are documented.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Paid Microsoft Copilot with code interpreter/eligible Agent Builder agents; generated Word/Excel/PowerPoint files as documented for Chat; add_ons=Eligible Microsoft 365 base subscription, Paid Microsoft Copilot add-on; called Microsoft 365 Copilot in some source pages, Source-service credentials/subscriptions and Purview entitlements where required; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • No analysis entitlement is inferred for every included-Chat client. Scope uses the paid Copilot code path explicitly named by the security architecture.
  • No spreadsheet/formula or editable-PowerPoint fixture was run. Notebook instruction sharing is not counted as an output canvas.
  • data_analysis Can it analyse spreadsheets with executed code? [supported]: In the paid Copilot/eligible agent code-interpreter path, LLM-generated Python runs in isolated Azure VMs with no network traffic. Sources: microsoft-copilot:ms-code-r2.
  • charts Can it produce charts? [supported]: The same paid code-interpreter path can generate data visualizations. Sources: microsoft-copilot:ms-code-r2.
  • office_file_output Can it create Word, Excel or PowerPoint files? [supported]: Chat's Word/Excel/PowerPoint agents generate files: Word/Excel download; PowerPoint uses OneDrive when available, otherwise download. Sources: microsoft-copilot:ms-chat-privacy-r2.
  • canvas_editing Is there a document or canvas editor for iterating on output? [unknown]: Notebook instruction editing does not establish an editor for generated output. Output-canvas behavior remains unverified after checking code-interpreter, file-generation and notebook instruction documentation.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-code-r2, microsoft-copilot:ms-chat-privacy-r2.

WORK-07 Sharing and team spaces

Judgment rule: Record chat sharing (link, user, group), shared projects or team spaces, channels or group chat with AI, and commenting. Test sharing a chat with a colleague in another group and record what the recipient sees, including knowledge they lack access to.

Glean

Agent cross-checked Support: partial

Viewer chat sharing documents recipient-source redaction; current Projects and group-chat plan entitlements remain unknown.

Availability: beta · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Assistant Viewer sharing; current Projects and Team-chat Editor entitlement under Core Suite/Enterprise Flex unverified; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Viewer redaction must not be generalized to Team-chat Editors. Projects and Team-chat commercial/rollout entitlements remain unknown; no two-user fixture was run.
  • share_chats Can chats be shared inside the organisation? [supported]: Users can share chats with users, departments or the organization, with Viewer read-only access. Sources: glean:glean:sharing, glean:glean:r2-core-entitlements.
  • team_spaces Are shared projects or workspaces available? [unknown]: The Projects guide describes gradual enablement but does not establish a current named Core Suite/Enterprise Flex entitlement. Shared-project availability remains unknown.
  • group_chat Can several people chat together with the AI? [unknown]: The Team chat guide describes a beta enabled for selected users, but its current Core Suite/Enterprise Flex entitlement was not established. Multi-user AI chat availability for a named plan remains unknown.
  • share_permission_boundary Does sharing respect the recipient's access to sources? [partial]: For Viewer chat sharing, the guide documents redaction of inaccessible citations and content. That finding does not establish the distinct Team-chat Editor entitlement or its availability for a Core Suite/Enterprise Flex tenant. No cross-group sharing test was run. Sources: glean:glean:sharing, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sharing, glean:glean:r2-core-entitlements, glean:glean:projects, glean:glean:team-chat.

Microsoft Copilot

Agent cross-checked Support: partial

Shared notebooks and agents are documented; chat-sharing boundaries remain untested.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: share_chats, group_chat, share_permission_boundary.
  • share_chats Can chats be shared inside the organisation? [unknown]: Can chats be shared inside the organisation? Unverified after checking notebook sharing and Agent Builder limitations; no cross-group chat-sharing or group-chat test.
  • team_spaces Are shared projects or workspaces available? [supported]: Users can collaborate on shared notebooks and share agents. Sources: microsoft-copilot:ms-notebook-instructions, microsoft-copilot:ms-agents.
  • group_chat Can several people chat together with the AI? [unknown]: Can several people chat together with the AI? Unverified after checking notebook sharing and Agent Builder limitations; no cross-group chat-sharing or group-chat test.
  • share_permission_boundary Does sharing respect the recipient's access to sources? [unknown]: Does sharing respect the recipient's access to sources? Unverified after checking notebook sharing and Agent Builder limitations; no cross-group chat-sharing or group-chat test.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-notebook-instructions, microsoft-copilot:ms-agents.

WORK-08 Interface languages and accessibility

Judgment rule: Record UI languages, focusing on German, French, Italian and English, with translation quality observed (complete, partial, machine-translated). Record response language handling and WCAG conformance statements.

Glean

Agent cross-checked Support: partial

German, French, Italian and English end-user UIs are documented; admin setup is not localized.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite client surfaces; detailed language/localization entitlements not separately mapped by plan; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • The language/accessibility pages describe the common product, without a separate Core Suite/Enterprise Flex localization entitlement matrix.
  • ui_languages Which UI languages are offered? [supported]: The support matrix lists English, German, French and Italian UI among other locales. Sources: glean:glean:language, glean:glean:r2-core-entitlements.
  • dach_language_quality Are German, French and Italian UIs complete and natural? [unknown]: Are German, French and Italian UIs complete and natural? The locale matrix and accessibility statement were checked, but translation completeness and naturalness were not observed in a logged-in German/French/Italian UI.
  • accessibility_statement Is there a WCAG conformance statement? [partial]: Glean maintains a VPAT 2.5 ACR covering WCAG 2.0/2.1/2.2 A and AA, obtainable through the Trust Center; the report was not reviewed. Sources: glean:glean:accessibility, glean:glean:r2-core-entitlements.
  • admin_ui_languages Is the admin interface available in German? [unsupported]: The language guide explicitly says external help documentation and admin workspace setup are not yet localized. Sources: glean:glean:language, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:language, glean:glean:r2-core-entitlements, glean:glean:accessibility.

Microsoft Copilot

Agent cross-checked Support: partial

Microsoft lists the target European languages; naturalness and conformance remain unchecked.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Localization availability is documented; linguistic quality was not observed.
  • ui_languages Which UI languages are offered? [supported]: Microsoft lists English, German, French and Italian among supported work languages and states localization. Sources: microsoft-copilot:ms-language.
  • dach_language_quality Are German, French and Italian UIs complete and natural? [unknown]: Are German, French and Italian UIs complete and natural? Unverified after checking supported-language page; no localized UI inspection, admin-language pass or product-specific WCAG report.
  • accessibility_statement Is there a WCAG conformance statement? [unknown]: Is there a WCAG conformance statement? Unverified after checking supported-language page; no localized UI inspection, admin-language pass or product-specific WCAG report.
  • admin_ui_languages Is the admin interface available in German? [unknown]: Is the admin interface available in German? Unverified after checking supported-language page; no localized UI inspection, admin-language pass or product-specific WCAG report.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-language.

Administration and governance

ADM-01 Single sign-on and authentication

Judgment rule: Record SAML, OIDC, Microsoft Entra ID, Google, LDAP, MFA enforcement, conditional-access compatibility, domain verification and plan restrictions. Test one SSO login on a trial where possible.

Glean

Agent cross-checked Support: partial

SSO is mandatory with OIDC/SAML and identity-provider MFA and conditional access.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect includes SSO and role access; detailed IdP policy setup is separately documented; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • No SSO trial login was performed.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sso, glean:glean:r2-core-entitlements, glean:glean:mobile.

Microsoft Copilot

Agent cross-checked Support: partial

Microsoft 365 identity, MFA and conditional-access setup are documented.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: domain_capture.
  • Read each atomic answer for its plan, access and feature limits.
  • sso_protocols Which SSO protocols and identity providers work? [partial]: Copilot uses Microsoft 365/Entra work accounts; exact application protocol and direct LDAP alternatives were not verified. Sources: microsoft-copilot:ms-price-us.
  • sso_plan Which plan includes SSO? [supported]: Chat requires an eligible M365 account; paid access adds a Copilot licence. Sources: microsoft-copilot:ms-price-us.
  • mfa Can MFA be enforced? [supported]: Deployment guidance documents enforcing MFA through Entra policies. Sources: microsoft-copilot:ms-setup.
  • conditional_access Do Entra conditional-access policies apply? [partial]: Setup guidance documents conditional access, including SharePoint tenant-level policies. Sources: microsoft-copilot:ms-setup.
  • domain_capture Can the company claim its email domain? [unknown]: Can the company claim its email domain? Unverified after checking Copilot licence and deployment guidance; no trial SSO login or domain-claim test.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-price-us, microsoft-copilot:ms-setup.

ADM-02 User provisioning and lifecycle

Judgment rule: Record SCIM, just-in-time provisioning, group sync from the identity provider, deprovisioning effects (chats, assistants, knowledge ownership transfer) and licence assignment. Deprovision a test user and record what happens to their content.

Glean

No public information found Support: not-published

We found no public information on this. A missing finding is not evidence that the product lacks the capability.

Microsoft Copilot

Agent cross-checked Support: partial

Seat assignment is tenant-managed; provisioning and content-transfer details remain open.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: scim, group_sync, jit_provisioning, deprovisioning.
  • scim Is SCIM provisioning supported? [unknown]: Is SCIM provisioning supported? Unverified after checking Microsoft Copilot setup; SCIM/JIT, group provisioning and leaver asset transfer were not separately documented or tested.
  • group_sync Are identity-provider groups synced? [unknown]: Are identity-provider groups synced? Unverified after checking Microsoft Copilot setup; SCIM/JIT, group provisioning and leaver asset transfer were not separately documented or tested.
  • jit_provisioning Are users created at first login? [unknown]: Are users created at first login? Unverified after checking Microsoft Copilot setup; SCIM/JIT, group provisioning and leaver asset transfer were not separately documented or tested.
  • deprovisioning What happens to a removed user's data and shared assets? [unknown]: What happens to a removed user's data and shared assets? Unverified after checking Microsoft Copilot setup; SCIM/JIT, group provisioning and leaver asset transfer were not separately documented or tested.
  • seat_assignment Can admins assign and reclaim seats? [supported]: M365 administrators assign purchased Copilot licences to users. Sources: microsoft-copilot:ms-setup.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-setup.

ADM-03 Roles, groups and feature permissions

Judgment rule: Record admin roles, delegated admins, groups, per-feature permissions (web search, image generation, connectors, file upload, agents), separation of subsidiaries or departments, and enforcement. Test one disabled feature for one group.

Glean

Agent cross-checked Support: partial

Glean has delegated admin roles, IdP-group permissions and feature access controls.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect/Agent Governance role controls; department and IdP group policy configuration as documented; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • No two-group restriction-enforcement test.
  • admin_roles Which admin roles exist, and can admin rights be delegated? [supported]: Setup Admin, Admin, Super Admin and specialist moderators have documented scopes; only Super Admin can assign certain privileges. Sources: glean:glean:roles, glean:glean:r2-core-entitlements.
  • groups Can permissions be set per group? [supported]: Direct and IdP-group roles combine, with highest-precedence primary roles and union of secondary roles. Group permission behavior is feature-flag dependent. Sources: glean:glean:groups, glean:glean:r2-core-entitlements.
  • feature_toggles Which features can be switched on or off per group? [partial]: Member permissions include content and agent creation; model access, scheduled triggers and beta features have specific controls. Every feature/group combination was not verified. Sources: glean:glean:users, glean:glean:groups, glean:glean:r2-core-entitlements.
  • multi_entity Can subsidiaries or departments be separated within one contract? [partial]: Terms permit affiliates to use or order the service, while separate subsidiary data partitions within one contract were not established. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:roles, glean:glean:r2-core-entitlements, glean:glean:groups, glean:glean:users, glean:glean:terms.

Microsoft Copilot

Agent cross-checked Support: partial

Administrative roles and selected group-targeted controls are documented.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • No disabled-feature test with two groups was performed.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-setup, microsoft-copilot:ms-cost-setup, microsoft-copilot:ms-manage, microsoft-copilot:ms-anthropic, microsoft-copilot:ms-builder.

ADM-04 Usage and adoption analytics

Judgment rule: Record dashboards for active users, usage by feature, model, group and assistant, export, and privacy controls (aggregation, pseudonymisation, works-council-friendly settings). Distinguish aggregate adoption metrics from per-person monitoring.

Glean

Agent cross-checked Support: partial

Insights provides adoption and individual activity reporting with CSV export.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Billing & Insights included in seat; Enterprise Flex Admin console/Insights platform separate from usage rates; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:insights, glean:glean:r2-core-entitlements, glean:glean:core-price, glean:glean:events.

Microsoft Copilot

Agent cross-checked Support: partial

Chat and paid usage reports are separate and have privacy controls.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Read each atomic answer for its plan, access and feature limits.
  • adoption_dashboard Is there an adoption dashboard? [supported]: Microsoft publishes distinct paid Copilot and unlicensed Chat usage dashboards. Sources: microsoft-copilot:ms-usage, microsoft-copilot:ms-chat-usage.
  • breakdowns Can usage be broken down by group, model, feature and assistant? [partial]: Reports include application entry points and user activity; complete model/group/assistant breakdowns were not verified. Sources: microsoft-copilot:ms-usage, microsoft-copilot:ms-chat-usage.
  • export Can usage data be exported? [supported]: The Chat report exports all reported user usage as CSV. Sources: microsoft-copilot:ms-chat-usage.
  • privacy_modes Can per-person reporting be limited or pseudonymised? [supported]: Identifying user, group and site fields are hidden by default; administrators can change report settings. Sources: microsoft-copilot:ms-usage.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-usage, microsoft-copilot:ms-chat-usage.

ADM-05 Spend controls and cost allocation

Judgment rule: Record cost visibility per user, group and cost centre, budgets and their behaviour (alert, block, downgrade model), pooled credits, and chargeback exports. Test a small budget on a trial where possible. Distinguish billed amounts, estimates and unavailable amounts.

Glean

Agent cross-checked Support: partial

Usage limits can alert or block; team limits are per-member defaults rather than pooled team budgets.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite / Enterprise Flex; legacy Enterprise exclusions stated; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • cost_visibility Can admins see cost or consumption per user and group? [supported]: Usage dashboards expose user/team/agent consumption in dollars or FlexCredits depending on plan. Sources: glean:glean:limits.
  • budgets Can budgets be set per user or group? [supported]: Organization, user, department/IdP-group and agent monthly limits are documented for Core Suite/Enterprise Flex; legacy Enterprise lacks user/agent limits. Sources: glean:glean:limits.
  • budget_enforcement Does reaching a budget alert, block or downgrade? [supported]: An optional block stops later billable requests after the running action completes. Alert-only is also available; some overage can occur. Sources: glean:glean:limits.
  • chargeback Can costs be exported per cost centre? [unknown]: Can costs be exported per cost centre? The usage-limit and pricing guides were checked; cost-center chargeback export and cost allocation outside current department/group metadata were not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:limits.

Microsoft Copilot

Agent cross-checked Support: partial

Metered-service cost management supports limits; exact stop semantics need verification.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Prepaid-credit exhaustion alone can continue into PAYG; it is not itself a hard budget.
  • cost_visibility Can admins see cost or consumption per user and group? [partial]: The cost dashboard shows credit consumption and billing configuration; complete cost-centre mapping was not verified. Sources: microsoft-copilot:ms-cost-setup.
  • budgets Can budgets be set per user or group? [supported]: Policies support monthly spending limits and optional per-user limits. Sources: microsoft-copilot:ms-cost-setup.
  • budget_enforcement Does reaching a budget alert, block or downgrade? [partial]: The setup describes limits on monthly credit spend, but overshoot, timing and enforcement were not tested. Sources: microsoft-copilot:ms-cost-setup.
  • chargeback Can costs be exported per cost centre? [unknown]: Can costs be exported per cost centre? Unverified after checking Copilot Credits cost management and rate documentation; chargeback exports and enforced-stop timing not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-cost-setup.

ADM-06 Audit logs and compliance export

Judgment rule: Record which events are logged (logins, admin changes, prompts, responses, file access, connector queries), retention, export or SIEM streaming, and eDiscovery/legal hold. Use the word audit only with a defined retention and integrity model.

Glean

Agent cross-checked Support: partial

Administrative change logs have documented CSV export and retention. Prompt/response compliance logging remains unknown because source scopes conflict.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect administrative audit logs; no verified prompt/response compliance-logging finding; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Only administrative/configuration events, their export and their stated retention are positive findings. Content logging, its compliance integrity model, eDiscovery and legal hold remain unverified.
  • admin_events Are admin and security events logged? [supported]: Admin Audit Logs record configuration changes by admins and Glean support, excluding end-user events. Default retention is 30 days. Sources: glean:glean:audit, glean:glean:r2-core-entitlements.
  • content_logging Can prompts and answers be retained for compliance, and is it configurable? [unknown]: Prompt/response retention and its configuration remain unknown. The deployment comparison says individual queries/responses are not logged, while Customer Event documentation describes CHAT response content and the history guide separates that logging from history. Their deployment/system scopes were not reconciled.
  • siem_export Can logs stream to a SIEM or be exported? [partial]: The administrative audit-log guide documents self-serve CSV export. For Glean-hosted deployments, ongoing delivery of administrative logs can be configured by the account team and is not enabled by default or self-serve. This finding makes no prompt/response or Customer Event export guarantee. Sources: glean:glean:audit, glean:glean:r2-core-entitlements.
  • ediscovery Are eDiscovery and legal hold supported? [unknown]: Are eDiscovery and legal hold supported? Administrative and Customer Event documentation was checked. eDiscovery/legal-hold behavior, integrity guarantees and per-destination content-log retention were not established.
  • log_retention How long are logs kept? [partial]: Administrative audit logs have a documented 30-day default; extended periods require arrangement. Customer Event/content-log retention is unknown and no common retention term for all logs is inferred. Sources: glean:glean:audit, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:audit, glean:glean:r2-core-entitlements, glean:glean:deploy, glean:glean:events, glean:glean:history.

Microsoft Copilot

Agent cross-checked Support: partial

Purview provides interaction records and compliance retention, with licence-dependent policies.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Compliance copies differ from the visible chat history. No export or hold test was run.
  • admin_events Are admin and security events logged? [supported]: With auditing enabled, Purview logs Copilot admin changes and user resource/agent metadata. Sources: microsoft-copilot:ms-audit.
  • content_logging Can prompts and answers be retained for compliance, and is it configurable? [supported]: Prompts/responses are retained in Exchange-backed compliance copies; administrators can apply retention. Sources: microsoft-copilot:ms-retention.
  • siem_export Can logs stream to a SIEM or be exported? [supported]: Purview supports export of Copilot audit events. Microsoft documents EXO CSV export and Office 365 Management Activity API streaming of CopilotInteraction events to a SIEM; this does not imply full prompt/response content in audit metadata. Sources: microsoft-copilot:microsoft-copilot:r4-audit-export, microsoft-copilot:microsoft-copilot:r4-audit-api.
  • ediscovery Are eDiscovery and legal hold supported? [supported]: Hidden interaction copies are searchable through eDiscovery and remain subject to holds. Sources: microsoft-copilot:ms-retention.
  • log_retention How long are logs kept? [partial]: Audit Standard and Premium have distinct retention entitlements; a product-specific integrity and exact retention configuration was not verified. Sources: microsoft-copilot:ms-audit-standard.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: microsoft-copilot:ms-audit, microsoft-copilot:ms-retention, microsoft-copilot:ms-audit-standard, microsoft-copilot:microsoft-copilot:r4-audit-export, microsoft-copilot:microsoft-copilot:r4-audit-api.

ADM-07 Data loss prevention and personal data

Judgment rule: Record detection and handling of personal and confidential data before it reaches a model: redaction, masking, blocking, warning. Record integration with Purview, Netskope or similar, and whether filtering runs locally or at a third party. Send a fixture prompt with a Swiss AHV number and IBAN and record the outcome.

Glean

Agent cross-checked Support: partial

Protect+ can flag or block configured sensitive patterns in prompts; file coverage and Swiss-fixture outcomes are unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Enterprise Flex + Protect+ site-wide annual add-on; basic Core Suite CSV protection is a different mechanism; add_ons=Glean Protect+ AI security; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Prompt-only pattern policy is not evidence that file contents are filtered before every model call. No personal-data fixture was run.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:pii, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:protect, glean:glean:subprocessors.

Microsoft Copilot

Agent cross-checked Support: partial

Purview can block sensitive prompts when configured; its default policy simulates.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • No Swiss AHV or IBAN test was performed.
  • pii_detection Is personal data detected in prompts and files? [supported]: Purview DLP can match selected sensitive information types in prompts. Sources: microsoft-copilot:ms-dlp.
  • pii_action Is it redacted, masked, blocked or only warned? [supported]: Configured policies prevent prompt processing; the default policy is simulation/alert mode. Sources: microsoft-copilot:ms-dlp, microsoft-copilot:ms-dlp-default.
  • custom_patterns Can admins add custom patterns or terms? [supported]: The Copilot DLP location supports custom sensitive-information types for prompt blocking. This control is in preview and subject to tenant rollout and licensing; the location does not scan files uploaded directly in prompts. No AHV/IBAN fixture was run. Sources: microsoft-copilot:microsoft-copilot:r4-custom-dlp-types.
  • dlp_integration Does it integrate with an existing DLP product? [partial]: Microsoft Purview is the documented integration; base subscription entitlements determine available controls. Sources: microsoft-copilot:ms-dlp, microsoft-copilot:ms-setup.
  • filter_location Where does filtering run? [unknown]: Where does filtering run? Unverified after checking Purview DLP documentation; custom AHV/IBAN patterns, filtering geography and fixture behavior unverified.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: microsoft-copilot:ms-dlp, microsoft-copilot:ms-dlp-default, microsoft-copilot:ms-setup, microsoft-copilot:microsoft-copilot:r4-custom-dlp-types.

ADM-08 AI policy and guardrails

Judgment rule: Record organisation-wide system instructions, acceptable-use notices and acknowledgement, content filters, topic restrictions, AI-output labelling, and admin visibility of policy violations. Separate enforced policy from instructions the model is expected to follow.

Glean

Agent cross-checked Support: partial

Enterprise instructions and configurable AI security policies are documented.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Enterprise Flex Assistant instructions; Protect+ site-wide annual add-on for security monitoring/blocking; add_ons=Protect+ for AI security findings; not required for basic custom instructions; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Model-followed instructions are distinct from policy enforcement.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:org-instructions, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:pii, glean:glean:protect.

Microsoft Copilot

Agent cross-checked Support: partial

Microsoft documents safety controls and policy metadata; organization-wide instruction enforcement remains unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: org_instructions, usage_notice.
  • Read each atomic answer for its plan, access and feature limits.
  • org_instructions Can admins set organisation-wide instructions? [unknown]: Can admins set organisation-wide instructions? Unverified after checking Copilot privacy and audit schemas; organization-wide instructions and mandatory AUP acknowledgement not established.
  • usage_notice Can users be required to accept a usage policy? [unknown]: Can users be required to accept a usage policy? Unverified after checking Copilot privacy and audit schemas; organization-wide instructions and mandatory AUP acknowledgement not established.
  • content_filters Are content filters configurable? [partial]: Copilot documents harmful-content and prompt-injection protections; customer configurability was not established. Sources: microsoft-copilot:ms-privacy.
  • violation_reporting Are policy hits visible to admins? [partial]: Audit resource metadata can include policy restrictions and prompt-injection detection; complete violation coverage was not established. Sources: microsoft-copilot:ms-audit.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-privacy, microsoft-copilot:ms-audit.

Data protection and sovereignty

DATA-01 Hosting location and data residency

Judgment rule: Record country or region separately for chat storage, files and indexes, model inference, backups, logs and telemetry, and support access. Name the cloud provider. Record whether residency is default, a paid option or plan-dependent. "EU data boundary" programmes are recorded with their documented exceptions.

Glean

Agent cross-checked Support: partial

Hosting is region-selectable, but storage, model processing and remote support must be scoped separately.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Glean Hosted regional single-tenant hosting included; Customer Hosted and provider regions remain contract/key choices; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • storage_region Where are chats, files and indexes stored? [partial]: Tenant storage and index follow the selected isolated GCP/AWS deployment; the public GCP list includes Netherlands, Belgium and Frankfurt. Actual contracted country was not selected. Sources: glean:glean:deploy, glean:glean:regions, glean:glean:r2-core-entitlements.
  • inference_region Where do model calls run, per provider? [partial]: Model routes depend on cloud and key mode; GCP/AWS Customer Key has cross-cloud restrictions. The subprocessor list allows customer-selected provider locations but does not establish every model remains in EU/CH. Sources: glean:glean:models, glean:glean:subprocessors, glean:glean:r2-core-entitlements.
  • backups_logs_region Where are backups, logs and telemetry? [partial]: Deployment documentation lists backups up to seven days but no full country map for backups, telemetry and central services was established. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements.
  • support_access_region From where can vendor staff access data? [supported]: The subprocessor list names the Indian affiliate for remote support/security/debugging; the SLA names California and Bangalore support locations. Sources: glean:glean:subprocessors, glean:glean:sla, glean:glean:r2-core-entitlements.
  • swiss_hosting Is Swiss hosting available? [unknown]: Is Swiss hosting available? Region and deployment pages were checked; Swiss hosting, exact backup/log/telemetry geography and all model-provider regional exceptions were not established.
  • residency_plan Which plan or option provides residency? [partial]: Both vendor-hosted and customer-cloud modes offer region selection. Prices, thresholds and per-model regional conditions remain contractual. Sources: glean:glean:deploy, glean:glean:terms, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:deploy, glean:glean:regions, glean:glean:r2-core-entitlements, glean:glean:models, glean:glean:subprocessors, glean:glean:sla, glean:glean:terms.

Microsoft Copilot

Agent cross-checked Support: partial

EU/EFTA commitments have separate model, web-search and operational exceptions.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Bing web queries are outside EUDB. Anthropic opt-in changes the model-processing scope. No sovereign-cloud claims are made.
  • storage_region Where are chats, files and indexes stored? [partial]: Microsoft 365 tenant commitments govern interaction storage and OneDrive files; EUDB covers qualifying EU/EFTA configurations, not a universal Swiss-only deployment. Sources: microsoft-copilot:ms-chat-privacy, microsoft-copilot:ms-eudb.
  • inference_region Where do model calls run, per provider? [partial]: EU traffic has EUDB safeguards; optional Anthropic is excluded from EUDB and in-country processing commitments. Sources: microsoft-copilot:ms-privacy, microsoft-copilot:ms-anthropic.
  • backups_logs_region Where are backups, logs and telemetry? [partial]: EUDB includes pseudonymized personal system logs subject to limited-transfer exceptions; a separate backup/telemetry country map was not retrieved. Sources: microsoft-copilot:ms-eudb.
  • support_access_region From where can vendor staff access data? [partial]: EUDB professional-services data is committed at rest; operational transfers remain possible. This does not prove EU-only staff access. Sources: microsoft-copilot:ms-eudb.
  • swiss_hosting Is Swiss hosting available? [unknown]: Is Swiss hosting available? Unverified after checking Copilot privacy, EUDB and residency documentation; no comprehensive Swiss storage/inference/support matrix.
  • residency_plan Which plan or option provides residency? [partial]: Chat and paid Copilot use M365 commitments; model and service-specific exceptions must be applied separately. Sources: microsoft-copilot:ms-edp, microsoft-copilot:ms-anthropic.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-chat-privacy, microsoft-copilot:ms-eudb, microsoft-copilot:ms-privacy, microsoft-copilot:ms-anthropic, microsoft-copilot:ms-edp.

DATA-02 Deployment options

Judgment rule: Record multi-tenant SaaS, dedicated single-tenant instance, deployment in the customer's cloud account, on-premise and air-gapped as separate options with plan and availability. Record which features are missing in each mode, who operates it, and the documented seat or contract threshold for each mode, which can differ from the enterprise plan threshold (e.g. dedicated SaaS from 2,000 seats, own cloud from 5,000). A local-network connector or gateway that reaches on-prem data from a vendor-hosted platform is KNOW-03, not on-premise deployment.

Glean

Agent cross-checked Support: partial

Glean documents dedicated vendor hosting and Glean-operated deployment in customer cloud accounts.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Glean Hosted single tenant; separately contracted Customer Hosted private-cloud configuration under Core Suite/Enterprise Flex; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • multi_tenant_saas Is a shared SaaS offered? [unsupported]: Deployment documentation explicitly says Glean uses single-tenant infrastructure in both supported modes. This is not a shared tenant offer. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.
  • dedicated_instance Is a dedicated single-tenant instance offered, from what size? [supported]: Glean Hosted runs isolated customer infrastructure in Glean cloud accounts; the public guide gives no numerical seat threshold. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.
  • customer_cloud Can it run in the customer's own cloud account, from what size? [supported]: Customer Hosted, formerly Cloud-Prem, runs a Glean-managed tenant in customer GCP or AWS. Glean handles upgrades and keeps support access; seat/contract minimum is not published. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.
  • on_premise Can the whole platform run on customer infrastructure, from what size? [unknown]: Can the whole platform run on customer infrastructure, from what size? The deployment guide and terms describe supported cloud accounts, not a whole-platform on-premises or air-gapped entitlement. Numerical minimums for each mode were not found.
  • air_gapped Can it run without internet access? [unknown]: Can it run without internet access? The deployment guide and terms describe supported cloud accounts, not a whole-platform on-premises or air-gapped entitlement. Numerical minimums for each mode were not found.
  • mode_feature_gaps Which features are missing outside SaaS? [partial]: The guide describes the same product in both modes, but key/provider matrices document cloud and feature differences. Customer Hosted cannot be independently patched or re-architected by the customer. Sources: glean:glean:deploy, glean:glean:key-matrix, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:key-matrix.

Microsoft Copilot

Agent cross-checked Support: partial

The researched offering is Microsoft-operated tenant SaaS; other deployment contracts remain unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: dedicated_instance, customer_cloud, on_premise, air_gapped, mode_feature_gaps.
  • multi_tenant_saas Is a shared SaaS offered? [supported]: Enterprise protection documents isolated customer tenants in Microsoft 365. Sources: microsoft-copilot:ms-edp.
  • dedicated_instance Is a dedicated single-tenant instance offered, from what size? [unknown]: Is a dedicated single-tenant instance offered, from what size? Unverified after checking Microsoft Copilot commercial plans and architecture; dedicated-instance, customer-cloud, full on-premises and air-gapped offerings and thresholds not established.
  • customer_cloud Can it run in the customer's own cloud account, from what size? [unknown]: Can it run in the customer's own cloud account, from what size? Unverified after checking Microsoft Copilot commercial plans and architecture; dedicated-instance, customer-cloud, full on-premises and air-gapped offerings and thresholds not established.
  • on_premise Can the whole platform run on customer infrastructure, from what size? [unknown]: Can the whole platform run on customer infrastructure, from what size? Unverified after checking Microsoft Copilot commercial plans and architecture; dedicated-instance, customer-cloud, full on-premises and air-gapped offerings and thresholds not established.
  • air_gapped Can it run without internet access? [unknown]: Can it run without internet access? Unverified after checking Microsoft Copilot commercial plans and architecture; dedicated-instance, customer-cloud, full on-premises and air-gapped offerings and thresholds not established.
  • mode_feature_gaps Which features are missing outside SaaS? [unknown]: Which features are missing outside SaaS? Unverified after checking Microsoft Copilot commercial plans and architecture; dedicated-instance, customer-cloud, full on-premises and air-gapped offerings and thresholds not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-edp.

DATA-03 Training use and provider retention

Judgment rule: Record whether customer content trains vendor or provider models, by plan and default; zero-data-retention arrangements with model providers; abuse-monitoring retention and human review; and the model provider's terms that apply. A "no training" claim on a marketing page is `vendor-claimed` until the contract or DPA says so.

Glean

Agent cross-checked Support: partial

The AI Addendum prohibits model training and scopes provider retention commitments to Glean-key use, with exceptions.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Any contracted plan incorporating the AI Addendum; Glean model key unless Customer Key explicitly discussed; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • vendor_training Does the vendor train on customer content? [supported]: AI Addendum section 3(a)(i) prohibits Glean from using Customer Data to train, retrain, improve or fine-tune AI Models. Sources: glean:glean:ai-addendum.
  • provider_training Do model providers train on it under this product's contracts? [supported]: For Glean model-key service, Glean contracts with providers to prohibit that training. Customer Key access remains the customer responsibility under section 4. Sources: glean:glean:ai-addendum.
  • provider_retention How long do model providers keep prompts, including for abuse monitoring? [partial]: Glean-key section 3(b) prohibits stored/logged inputs and outputs except legal or trust-and-safety necessity. The Data Analysis guide also describes up to 30-day retention for abuse-flagged files. Sources: glean:glean:ai-addendum, glean:glean:analysis.
  • zero_retention Is zero data retention available, and on which plan? [partial]: Zero-day retention is a contractual Glean-key commitment subject to law and trust/safety exceptions; it is not a blanket guarantee for Customer Key or every file-processing tool. Sources: glean:glean:ai-addendum, glean:glean:analysis.
  • human_review Can provider staff review content? [unknown]: Can provider staff review content? The AI Addendum and Data Analysis security text were checked; provider human-review access under each exception was not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:ai-addendum, glean:glean:analysis.

Microsoft Copilot

Agent cross-checked Support: partial

No-training assertions and provider exceptions are recorded separately from customer retention.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • No-training statements remain vendor assertions pending direct contract verification. Stored tenant chat history is distinct from provider retention.
  • vendor_training Does the vendor train on customer content? [partial]: Microsoft states commercial prompts, responses and Graph data do not train foundation models; the underlying DPA text was not inspected. Sources: microsoft-copilot:ms-no-training.
  • provider_training Do model providers train on it under this product's contracts? [partial]: Microsoft makes the same foundation-model statement; separate Data Retention model terms require their own review. Sources: microsoft-copilot:ms-no-training, microsoft-copilot:ms-anthropic.
  • provider_retention How long do model providers keep prompts, including for abuse monitoring? [partial]: Some Anthropic models explicitly retain data under separate Anthropic terms; ordinary eligible subprocessor models are described differently. No universal retention period is established. Sources: microsoft-copilot:ms-anthropic.
  • zero_retention Is zero data retention available, and on which plan? [partial]: Eligible Anthropic subprocessor offerings are described as not retaining customer content; this is not zero retention for M365 interactions. Sources: microsoft-copilot:ms-anthropic.
  • human_review Can provider staff review content? [partial]: Copilot opts out of Azure OpenAI abuse-monitoring human review; Anthropic illegal-content safeguards are separate. Sources: microsoft-copilot:ms-no-training, microsoft-copilot:ms-anthropic.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-no-training, microsoft-copilot:ms-anthropic.

DATA-04 Retention and deletion

Judgment rule: Record default retention for chats, files, indexes and logs; admin-configured retention; user deletion; deletion after contract end; and deletion confirmation.

Glean

Agent cross-checked Support: partial

User-facing chat/file deletion and contract-end obligations are documented; default and effective admin retention remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex user history controls and applicable Terms/DPA; default/effective configured retention and shared-link lifetime unverified; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • User-facing deletion does not establish erasure from every retained copy. Default/effective configured retention, shared-link lifetime and contract-end completion timing remain unknown.
  • default_retention What is retained and for how long by default? [unknown]: Default content retention is unknown. Chat Sharing states a fixed 30-day conversation/link lifetime, while Chat History describes organization-configured periods. The relationship between shared links, stored chats, uploads and other retained copies was not reconciled; no universal default is inferred.
  • admin_retention Can admins set retention periods? [unknown]: The history guide lists Off, 30, 90, 180 and 365 days, but the sharing guide states a fixed 30-day conversation/link lifetime. The effective scope of admin settings versus shared-link/stored-chat retention remains unresolved, so a verified configurable retention entitlement is not asserted.
  • user_deletion Can users delete their chats and files permanently? [partial]: The history guide lets users remove chats from their history; the upload guide allows file removal before the first query or by deleting the chat afterward. Permanent removal from every copy, backup or event log was not established. Sources: glean:glean:history, glean:glean:uploads, glean:glean:r2-core-entitlements.
  • contract_end_deletion What is deleted at contract end, and when? [partial]: Terms section 12.3 and DPA section 7 require deletion at termination subject to legal retention. No fixed completion interval or destruction certificate was established. Sources: glean:glean:terms, glean:glean:dpa, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:history, glean:glean:uploads, glean:glean:r2-core-entitlements, glean:glean:terms, glean:glean:dpa, glean:glean:sharing.

Microsoft Copilot

Agent cross-checked Support: partial

Purview governs retained Exchange copies of managed Copilot interactions; uploaded-file repository retention is outside this finding.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Managed work/school Microsoft Copilot and Copilot Chat with EDP; Exchange prompt/response copies governed by applicable Purview retention/holds; add_ons=Eligible Microsoft365 tenant, Applicable Purview retention/eDiscovery licensing and configured policies; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Narrowed scope resolves the publication conflict for this finding: Exchange interaction copies are separate from uploaded-file repositories and temporary prompt context.
  • No universal18-month file-retention promise or immediate-deletion guarantee is made. Full repository/post-termination behavior needs a separate source/tenant check.
  • default_retention What is retained and for how long by default? [partial]: Prompts/responses are logged in Exchange; retention depends on tenant policies. A universal default duration for uploaded files/indexes is not established and is excluded from this Exchange-interaction scope. Sources: microsoft-copilot:ms-chat-privacy-r2, microsoft-copilot:ms-retention-r2.
  • admin_retention Can admins set retention periods? [supported]: Purview can retain/delete interaction copies; retention and eDiscovery holds can suspend permanent deletion. Sources: microsoft-copilot:ms-retention-r2.
  • user_deletion Can users delete their chats and files permanently? [partial]: Removing visible history does not immediately delete retained Exchange copies; retention/hold processing continues asynchronously. Sources: microsoft-copilot:ms-retention-r2.
  • contract_end_deletion What is deleted at contract end, and when? [unknown]: What is deleted at contract end, and when? Unverified after checking Purview retention and privacy documentation; complete post-termination deletion terms were not retrieved.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-chat-privacy-r2, microsoft-copilot:ms-retention-r2.

DATA-05 Sub-processors and foreign-law exposure

Judgment rule: Record the published sub-processor list with countries, change-notification rules, the vendor's and parent company's jurisdiction, transfer mechanisms (EU-US Data Privacy Framework, Swiss-US DPF, SCCs) and the vendor's documented position on foreign government access requests (e.g. US CLOUD Act). Record facts, not a legal assessment.

Glean

Agent cross-checked Support: partial

A dated processor list includes US providers and Indian remote support, with DPA transfer and change terms.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex under applicable public Terms, signed DPA and Order Form; no bespoke contract examined; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • subprocessor_list Is a dated sub-processor list published? [supported]: Public list last updated July 28, 2026 identifies infrastructure, model, support and search subprocessors. Sources: glean:glean:subprocessors, glean:glean:r2-core-entitlements.
  • subprocessor_countries Which countries do sub-processors operate in? [supported]: The table lists US provider entities and India for Glean Search Technologies remote support; selected cloud/provider processing locations can differ. Sources: glean:glean:subprocessors, glean:glean:r2-core-entitlements.
  • change_notification Are customers notified of sub-processor changes? [supported]: DPA section 9 specifies at least 30 days notice before a new processor and a 30-day objection period, with a scoped termination remedy if unresolved. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements.
  • parent_jurisdiction Which jurisdiction governs the vendor and its parent? [partial]: The Terms identify Glean Technologies, Inc. as a Delaware corporation. A separate parent entity was not established. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • transfer_mechanism Which transfer mechanism applies to non-EU/CH processing? [supported]: The DPA incorporates EU SCCs, Swiss-recognized clauses and the UK Addendum for applicable transfers; SCC law/jurisdiction is Ireland. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements.
  • government_access_policy Is there a published government-access or transparency policy? [unknown]: Is there a published government-access or transparency policy? DPA, processor list and privacy page were checked. A separate government-access/transparency-request policy was not established; no legal exposure verdict is made.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:subprocessors, glean:glean:r2-core-entitlements, glean:glean:dpa, glean:glean:terms.

Microsoft Copilot

Agent cross-checked Support: partial

Microsoft publishes subprocessor governance and change-notification routes; legal transfer details need direct contract review.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: subprocessor_countries, parent_jurisdiction, transfer_mechanism, government_access_policy.
  • Read each atomic answer for its plan, access and feature limits.
  • subprocessor_list Is a dated sub-processor list published? [partial]: The AI subprocessor overview links the Online Services Subprocessors List; a dated country-by-country copy was not downloaded. Sources: microsoft-copilot:ms-subprocessors.
  • subprocessor_countries Which countries do sub-processors operate in? [unknown]: Which countries do sub-processors operate in? Unverified after checking AI subprocessor overview and linked Service Trust Portal; countries, contracting jurisdiction, transfer clauses and government-access policy not retrieved in this pass.
  • change_notification Are customers notified of sub-processor changes? [partial]: Customers can subscribe to list updates. Exact advance-notice periods were not established. Sources: microsoft-copilot:ms-subprocessors.
  • parent_jurisdiction Which jurisdiction governs the vendor and its parent? [unknown]: Which jurisdiction governs the vendor and its parent? Unverified after checking AI subprocessor overview and linked Service Trust Portal; countries, contracting jurisdiction, transfer clauses and government-access policy not retrieved in this pass.
  • transfer_mechanism Which transfer mechanism applies to non-EU/CH processing? [unknown]: Which transfer mechanism applies to non-EU/CH processing? Unverified after checking AI subprocessor overview and linked Service Trust Portal; countries, contracting jurisdiction, transfer clauses and government-access policy not retrieved in this pass.
  • government_access_policy Is there a published government-access or transparency policy? [unknown]: Is there a published government-access or transparency policy? Unverified after checking AI subprocessor overview and linked Service Trust Portal; countries, contracting jurisdiction, transfer clauses and government-access policy not retrieved in this pass.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-subprocessors.

DATA-06 Contracts and regulatory coverage

Judgment rule: Record DPA availability and form (click-through, negotiable), reference to Swiss revDSG and GDPR, governing law and court, EU AI Act documentation (provider or deployer role, transparency materials), and sector-specific materials (FINMA outsourcing, banking secrecy, public sector). No compliance verdict.

Glean

Agent cross-checked Support: partial

Public contractual and AI-law materials are available, with Swiss/EU data-law scope.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex applicable public Terms/DPA/AI Addendum; signed Order Form controls actual coverage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • dpa Is a DPA available, and is it negotiable? [supported]: A public DPA form takes effect when signed and can sit under a mutually accepted agreement; negotiability was not tested. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements.
  • revdsg_gdpr Does the DPA cover revDSG and GDPR? [supported]: The DPA defines applicable data-protection law to include Switzerland and GDPR and describes Swiss transfer clauses. Applicability depends on the processing. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements.
  • governing_law Which law and court govern the contract? [partial]: Main Terms section 13.1 specifies New York and US law; SCCs select Ireland for their own governing law/jurisdiction. A specific court for the main contract was not established. Sources: glean:glean:terms, glean:glean:dpa, glean:glean:r2-core-entitlements.
  • ai_act_materials Is EU AI Act documentation provided? [partial]: The AI Addendum includes applicable EU AI Act commitments and allocation of customer/provider responsibilities; a full procurement technical file was not retrieved. Sources: glean:glean:ai-addendum, glean:glean:r2-core-entitlements.
  • sector_materials Are FINMA or other sector materials provided? [partial]: The public legal index links HIPAA BAA forms for Glean as Business Associate and as Subcontractor; actual coverage depends on the applicable agreement. The AI Addendum describes assurance commitments. FINMA/banking-secrecy outsourcing materials were not established. Sources: glean:glean:r3-legal-index, glean:glean:ai-addendum, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements, glean:glean:terms, glean:glean:ai-addendum, glean:glean:r3-legal-index.

Microsoft Copilot

Agent cross-checked Support: partial

Enterprise data protection links a DPA and Product Terms; no regulatory compliance verdict is made.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: governing_law, ai_act_materials, sector_materials.
  • Read each atomic answer for its plan, access and feature limits.
  • dpa Is a DPA available, and is it negotiable? [partial]: Microsoft says commercial Copilot/Chat are covered by its DPA and Product Terms; negotiability was not verified. Sources: microsoft-copilot:ms-edp.
  • revdsg_gdpr Does the DPA cover revDSG and GDPR? [partial]: The enterprise protection page names GDPR; Swiss revDSG wording was not inspected. Sources: microsoft-copilot:ms-edp.
  • governing_law Which law and court govern the contract? [unknown]: Which law and court govern the contract? Unverified after checking Enterprise data protection; the public DPA document index timed out, so law/court, AI Act and sector clauses remain unverified.
  • ai_act_materials Is EU AI Act documentation provided? [unknown]: Is EU AI Act documentation provided? Unverified after checking Enterprise data protection; the public DPA document index timed out, so law/court, AI Act and sector clauses remain unverified.
  • sector_materials Are FINMA or other sector materials provided? [unknown]: Are FINMA or other sector materials provided? Unverified after checking Enterprise data protection; the public DPA document index timed out, so law/court, AI Act and sector clauses remain unverified.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-edp.

DATA-07 Certifications and attestations

Judgment rule: Record each certificate or report separately: ISO 27001, 27017, 27018, 27701, 42001; SOC 2 Type I/II with period; BSI C5; TISAX; national schemes. Record issuer, scope (which product and entity), validity and access route. A cloud provider's certificate does not certify the product.

Glean

Agent cross-checked Support: partial

SOC 2 and ISO badges are vendor claims; issuer, report scope and validity were not independently checked.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect compliance material; vendor badges only, certificate/report scope and validity unverified; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • No evidence is certificate-verified. Cloud-provider certificates are not treated as Glean certificates.
  • iso_27001 ISO 27001 with scope and validity? [partial]: Glean claims ISO 27001 on its security page. The actual certificate, issuer, service scope and validity dates were not obtained. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.
  • soc2 SOC 2 type, period and covered service? [partial]: Glean claims SOC 2 Type II, but auditor, examination period and exact covered service were not verified from a report. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.
  • c5 BSI C5 attestation? [unknown]: BSI C5 attestation? The public security page and trust.glean.com were checked; trust report content was inaccessible. BSI C5, independent pentest summaries and certificate/report validity were not established.
  • other_certifications Which other certificates (27701, 42001, TISAX)? [partial]: The security page lists ISO 42001, HIPAA and TX-RAMP Level 2. These are vendor assertions, not verified certificates in this profile. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.
  • report_access How can customers obtain reports? [partial]: Security and accessibility material direct evaluators to the public Trust Center, whose report content was not readable without further access. Sources: glean:glean:security-page, glean:glean:accessibility, glean:glean:r2-core-entitlements.
  • pentest Are independent penetration test summaries available? [unknown]: Are independent penetration test summaries available? The public security page and trust.glean.com were checked; trust report content was inaccessible. BSI C5, independent pentest summaries and certificate/report validity were not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements, glean:glean:accessibility.

Microsoft Copilot

Agent cross-checked Support: partial

BSI’s public registry verifies Microsoft 365 ISMS/privacy certificates with validity through July 28, 2027. A Copilot-specific certificate schedule and current SOC/C5 reports remain unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Registry verification covers the named Microsoft 365 ISMS/privacy scope; the issuer entries do not separately enumerate Copilot.
  • No restricted Service Trust Portal document, Copilot ISO 42001 certificate schedule, current SOC 2 audit period or C5 report was inspected.
  • Vendor-listed ISO 42001 scope is distinguished from issuer-verified ISO 27001/27701 metadata.
  • iso_27001 ISO 27001 with scope and validity? [partial]: BSI registry entry IS 552878 verifies Microsoft Corporation’s Microsoft 365 services ISMS against ISO/IEC 27001:2022, effective July 29, 2024 through July 28, 2027, under a February 14, 2024 applicability statement. Microsoft places Copilot under Microsoft 365 compliance commitments; the issuer entry does not separately enumerate Copilot, so exact app-scope verification remains incomplete. Sources: microsoft-copilot:microsoft-copilot:r5-bsi-iso27001, microsoft-copilot:microsoft-copilot:r5-copilot-compliance-boundary.
  • soc2 SOC 2 type, period and covered service? [unknown]: Unresolved on 2026-10-26. Searched https://servicetrust.microsoft.com/ViewPage/HomePageV2 and its public search index, https://learn.microsoft.com/en-us/compliance/regulatory/offering-soc-2 and BSI’s Microsoft certificate directory. STP retrieval returned a JavaScript shell; indexed report/bridge-letter titles are not an inspected auditor opinion, audit period or Copilot-specific system description. No authenticated report was accessed.
  • c5 BSI C5 attestation? [unknown]: Unresolved on 2026-10-26. Searched https://servicetrust.microsoft.com/ViewPage/HomePageV2 and its public report index plus https://learn.microsoft.com/en-us/compliance/regulatory/offering-soc-2 . Microsoft describes C5 controls in Office 365 SOC reporting, but a current C5 report and exact Copilot service scope/period were not retrieved; no Azure-only attestation was transferred to Copilot.
  • other_certifications Which other certificates (27701, 42001, TISAX)? [partial]: BSI PM 741035 verifies Microsoft 365 services’ processor privacy-management scope against ISO/IEC 27701:2019, effective July 29, 2024 through July 28, 2027. Microsoft’s public ISO 42001 page names Copilot/Chat, but its product-specific certificate issuer/validity were not obtained. No TISAX evidence or separately enumerated Copilot 27701 scope was verified. Sources: microsoft-copilot:microsoft-copilot:r5-bsi-iso27701, microsoft-copilot:microsoft-copilot:r5-iso42001-scope.
  • report_access How can customers obtain reports? [supported]: Customers use the Microsoft Service Trust Portal for audit reports. Some downloads require an Entra organizational cloud-services account and acceptance of a compliance-material NDA. No restricted document was accessed in this research. Sources: microsoft-copilot:microsoft-copilot:r4-report-access.
  • pentest Are independent penetration test summaries available? [partial]: STP documents a Pen Test and Security Assessments category for third-party attestations. No Copilot-specific assessment scope, date or summary was downloaded. Sources: microsoft-copilot:microsoft-copilot:r4-report-access.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: microsoft-copilot:microsoft-copilot:r4-report-access, microsoft-copilot:microsoft-copilot:r5-bsi-iso27001, microsoft-copilot:microsoft-copilot:r5-bsi-iso27701, microsoft-copilot:microsoft-copilot:r5-copilot-compliance-boundary, microsoft-copilot:microsoft-copilot:r5-iso42001-scope.

DATA-08 Encryption and key control

Judgment rule: Record encryption at rest and in transit, customer-managed keys (BYOK/HYOK), key location, and private networking (private link, IP allow-lists, VPN).

Glean

Agent cross-checked Support: partial

Encryption, isolation and network controls are documented. Customer-managed keys are supported for Customer Hosted AWS; other key-custody scopes remain unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect encryption and single-tenant Glean Hosted; separately contracted Customer Hosted network configuration; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • encryption_at_rest Is data encrypted at rest? [supported]: Deployment comparison documents AES-256 at rest and TLS in transit for both deployment modes. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements.
  • customer_managed_keys Can the customer manage or hold the keys? [supported]: For Customer Hosted AWS, Glean supports KMS customer-managed encryption keys owned and controlled by the customer. The FAQ recommends default managed keys; Glean Hosted/GCP key custody and commercial prerequisites were not established. Sources: glean:glean:r4-aws-cmk-faq, glean:glean:r4-aws-key-control.
  • private_networking Is private connectivity or IP restriction available? [supported]: IP-based access controls and private connectivity for on-prem connectors are documented; customer AWS supports local VPC endpoints. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements.
  • tenant_isolation How are customers separated in shared SaaS? [supported]: Each deployment uses isolated single-tenant infrastructure, including the Glean-managed customer-cloud option. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r4-aws-cmk-faq, glean:glean:r4-aws-key-control.

Microsoft Copilot

Agent cross-checked Support: partial

Microsoft documents encryption and tenant separation; key-control coverage varies by component.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: private_networking.
  • Read each atomic answer for its plan, access and feature limits.
  • encryption_at_rest Is data encrypted at rest? [supported]: Enterprise protection documents encryption at rest and in transit. Sources: microsoft-copilot:ms-edp.
  • customer_managed_keys Can the customer manage or hold the keys? [partial]: Agent Builder explicitly does not support customer-managed keys; this does not establish the key policy of every M365 workload. Sources: microsoft-copilot:ms-builder.
  • private_networking Is private connectivity or IP restriction available? [unknown]: Is private connectivity or IP restriction available? Unverified after checking enterprise data protection and Agent Builder limitations; private networking/IP restrictions and complete key-location matrix not established.
  • tenant_isolation How are customers separated in shared SaaS? [supported]: Microsoft documents separation of customer tenants; isolation was not tested. Sources: microsoft-copilot:ms-edp.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-edp, microsoft-copilot:ms-builder.

DATA-09 Professional secrecy

Judgment rule: For professional secrecy holders (Berufsgeheimnisträger: lawyers, doctors, auditors, tax advisers) under § 203 StGB (DE) and Art. 321 StGB (CH), record whether the vendor signs a contractual secrecy undertaking or a § 203 agreement that binds its staff and its sub-processors; whether this comes as a dedicated offering or a paid add-on, and on which plan; who can access content in plain text (vendor staff, sub-processors, model providers); and the documentation provided. A DPA or a no-training clause alone is not a secrecy undertaking. Banking secrecy and FINMA outsourcing belong to DATA-06, not here. Record contract facts, not a legal assessment.

Glean

Agent cross-checked Support: partial

General DPA confidentiality and provider/support access are documented; a specific German or Swiss professional-secrecy undertaking remains unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex public Terms/DPA confidentiality; no verified professional-secrecy-specific package; add_ons=none stated; deployment_mode=not specified; region=Selected hosting/provider regions; listed India support affiliate; no DE/CH-specific undertaking verified; os=not specified.

Limitations

  • DPA confidentiality and no-training provisions alone do not establish a professional-secrecy undertaking.
  • No legal suitability or compliance conclusion.
  • secrecy_undertaking Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff? [unknown]: Glean DPA section4 binds authorized personnel to confidentiality or statutory duties, but no signed/signon German §203 StGB or Swiss Art321 StGB professional-secrecy undertaking was retrieved. General DPA confidentiality is not treated as that undertaking.
  • subprocessor_coverage Does the undertaking extend to its sub-processors, and is that documented? [unknown]: DPA section9 requires no-less-protective written subprocessor obligations and necessary access. No flow-down of a specific §203/Art321 professional-secrecy undertaking was established.
  • secrecy_offering Is it a dedicated offering or add-on, and on which plan? [unknown]: No publicly documented professional-secrecy-specific plan, dedicated package, paid add-on, minimum or regional contract entitlement was established in legal pages, administration docs, pricing or targeted first-party search.
  • content_access Who can access content in plain text: vendor staff, sub-processors, model providers? [partial]: Contractually authorized Glean personnel and necessary subprocessors may process customer personal data; the processor list names India remote support/security/debugging and model/hosting providers. Model routes receive prompts/context for inference. Exact plaintext privileges, exceptional support approval, provider human-access rights and their differences by key/deployment mode are not fully established. Sources: glean:glean:dpa-confidentiality, glean:glean:subprocessors, glean:glean:key-matrix, glean:glean:ai-addendum, glean:glean:r2-core-entitlements.
  • secrecy_documentation Is the offering publicly documented (contract template, data-flow description, professional-body guidance)? [unknown]: A public DPA, AI Addendum, deployment docs and processor list were retrieved. No public §203/Art321 contract template, dedicated professional-secrecy data-flow statement or professional-body guidance for this offer was established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:dpa-confidentiality, glean:glean:subprocessors, glean:glean:key-matrix, glean:glean:ai-addendum, glean:glean:r2-core-entitlements.

Microsoft Copilot

Agent cross-checked Support: partial

Commercial data protection and model-specific access safeguards are documented; a scoped professional-secrecy undertaking was not verified.

Availability: unknown · Delivery: unknown
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=German §203 StGB and Swiss Art.321 StGB use cases; existing hosting, support and provider-location exceptions still apply.; os=not specified.

Limitations

  • General confidentiality, a DPA and no-training commitments do not establish a professional-secrecy undertaking. No vendor/sales contact or agreement signing was performed.
  • No legal compliance verdict; unknown does not mean the offering is unavailable.
  • secrecy_undertaking Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff? [unknown]: Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff? Unverified after checking commercial Copilot/Chat enterprise-data-protection, privacy, EU Data Boundary and Anthropic processing pages, plus official-domain searches for professional secrecy, §203 and Art.321. The Microsoft-hosted German data-secrecy amendment PDF redirected to login, so its current text, Copilot plan coverage, subprocessor obligations, signatures, price and Swiss applicability were not verified.
  • subprocessor_coverage Does the undertaking extend to its sub-processors, and is that documented? [unknown]: Does the undertaking extend to its sub-processors, and is that documented? Unverified after checking commercial Copilot/Chat enterprise-data-protection, privacy, EU Data Boundary and Anthropic processing pages, plus official-domain searches for professional secrecy, §203 and Art.321. The Microsoft-hosted German data-secrecy amendment PDF redirected to login, so its current text, Copilot plan coverage, subprocessor obligations, signatures, price and Swiss applicability were not verified.
  • secrecy_offering Is it a dedicated offering or add-on, and on which plan? [unknown]: Is it a dedicated offering or add-on, and on which plan? Unverified after checking commercial Copilot/Chat enterprise-data-protection, privacy, EU Data Boundary and Anthropic processing pages, plus official-domain searches for professional secrecy, §203 and Art.321. The Microsoft-hosted German data-secrecy amendment PDF redirected to login, so its current text, Copilot plan coverage, subprocessor obligations, signatures, price and Swiss applicability were not verified.
  • content_access Who can access content in plain text: vendor staff, sub-processors, model providers? [partial]: Microsoft documents Azure OpenAI abuse-monitoring human-review exclusion and distinguishes optional Anthropic subprocessor models from models under separate retention terms. This does not establish a complete staff/subprocessor plain-text access matrix or a §203/Art.321 restriction. Sources: microsoft-copilot:ms-no-training, microsoft-copilot:ms-anthropic, microsoft-copilot:ms-eudb.
  • secrecy_documentation Is the offering publicly documented (contract template, data-flow description, professional-body guidance)? [unknown]: Is the offering publicly documented (contract template, data-flow description, professional-body guidance)? Unverified after checking commercial Copilot/Chat enterprise-data-protection, privacy, EU Data Boundary and Anthropic processing pages, plus official-domain searches for professional secrecy, §203 and Art.321. The Microsoft-hosted German data-secrecy amendment PDF redirected to login, so its current text, Copilot plan coverage, subprocessor obligations, signatures, price and Swiss applicability were not verified.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-no-training, microsoft-copilot:ms-anthropic, microsoft-copilot:ms-eudb.

Commercials and vendor

VEN-01 Pricing model and list prices

Judgment rule: Record pricing unit (per seat, per active user, usage-based, platform fee, hybrid), list prices per plan in original currency with date, included usage and credits, add-on prices (connectors, agents, image generation) and overage rates. Cite public prices or dated quotes. Per-seat versus usage is a fact, not a quality judgment.

Glean

Agent cross-checked Support: partial

Glean publishes pricing mechanics and usage tables, while contracted seat fees remain quote-only.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Unspecified contracted plan unless Core Suite, Enterprise Flex, key mode or add-on is named below; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • pricing_unit What is the pricing unit? [supported]: Core Suite is per user/month plus committed Model Hub Usage. Enterprise Flex combines seats with pooled FlexCredits; legacy Enterprise terms differ. Sources: glean:glean:core-price, glean:glean:flex-price.
  • list_prices What are list prices per plan, with date and currency? [partial]: On 2026-10-21 no numerical Core Suite/Enterprise Flex seat or platform fee was established. Public model token-rate and credit-consumption tables are available; they are not a complete subscription quote. Sources: glean:glean:core-price, glean:glean:flex-price.
  • included_usage What usage is included? [partial]: Core Suite includes platform/search and human-scale APIs in seats; LLM APIs and advanced work consume model usage. Flex uses plan-specific included capabilities and shared credits. Sources: glean:glean:core-price, glean:glean:flex-price.
  • add_ons Which features cost extra? [partial]: Protect+ is an add-on and Premium Support is paid; Model Hub usage is separate. Public add-on seat/contract fees were not established. Sources: glean:glean:protect, glean:glean:sla.
  • overage What do usage beyond limits and premium models cost? [partial]: Core Suite usage follows provider/model API rates with an upfront commitment; machine-scale API use may cost extra. Flex uses credit rate cards. Currency price per contracted FlexCredit is unverified. Sources: glean:glean:core-price, glean:glean:flex-price.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:core-price, glean:glean:flex-price, glean:glean:protect, glean:glean:sla.

Microsoft Copilot

Agent cross-checked Support: partial

Pricing combines seat licensing with usage-based extensions and base-suite prerequisites.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Read each atomic answer for its plan, access and feature limits.
  • pricing_unit What is the pricing unit? [supported]: Paid Copilot is a per-user add-on; Chat is included with eligible M365 and some extensions are metered. Sources: microsoft-copilot:ms-price-us.
  • list_prices What are list prices per plan, with date and currency? [supported]: Retrieved 2026-10-21: US USD 30/user/month billed annually; Germany EUR 26/user/month billed annually, excluding VAT. Sources: microsoft-copilot:ms-price-us, microsoft-copilot:ms-price-de.
  • included_usage What usage is included? [partial]: Paid users have included qualifying assistive-agent usage; exact limits and exclusions depend on the scenario. Sources: microsoft-copilot:ms-credit-rates.
  • add_ons Which features cost extra? [supported]: Qualifying M365 licensing is separate; Cowork is metered and compliance tools can need further entitlements. Sources: microsoft-copilot:ms-price-us, microsoft-copilot:ms-setup.
  • overage What do usage beyond limits and premium models cost? [partial]: Credits have feature-dependent rates; prepaid exhaustion may continue into PAYG. Currency-per-credit and full premium-model rate mapping were not retrieved. Sources: microsoft-copilot:ms-credit-rates, microsoft-copilot:ms-cost-setup.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-price-us, microsoft-copilot:ms-price-de, microsoft-copilot:ms-credit-rates, microsoft-copilot:ms-setup, microsoft-copilot:ms-cost-setup.

VEN-02 Scenario cost

Judgment rule: Price three workloads for 12 months: 200, 1,000 and 5,000 users with a disclosed light/regular/power usage mix, in CHF and EUR excluding VAT. Include licences, platform fees, add-ons, model usage and, for self-hosted options, a stated operating assumption. Separate fixed, variable, included and unknown costs. No invented discounts.

Glean

Agent cross-checked Support: partial

Core Suite publishes model tariffs, but no public unique routine Auto model or fixed fee; a separate direct-provider Customer Key component is calculable.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Universal Model Key usage unpriced without a fixed/recommended routine model; separate Customer Key direct-API proxy; Enterprise Flex quote/pool unknown; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • The priced Customer Key component is an assumption for direct provider payment, not a complete Glean price or a forecast of Auto routing.
  • No signed order, fixed fee, actual tenant defaults or task usage fixture.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:r2-core-entitlements, glean:glean:r2-auto-policy-and-cloud-conflict, glean:glean:r2-customer-default-example, glean:glean:r2-direct-provider-proxy, glean:glean:r2-proxy-lowest-effort, glean:glean:fx-ecb, glean:glean:r2-flex-entitlements, glean:glean:deploy.

Microsoft Copilot

Agent cross-checked Support: partial

A reproducible licence-only scenario is available; full rollout cost remains open.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Shared assumptions v1.3; ECB 2026-10-20 EUR 1 = USD 1.1215 = CHF 0.9237. The stated mix is a research assumption, not an observed workload or entitlement.
  • Full totals remain baseline + unknown because additional licences, workload capacity, optional support and deployment costs were not priced.
  • cost_200 Year-one cost at 200 users? [partial]: From EUR 62400.00 + unknown, or CHF 57638.88 + unknown, for 12 months excluding VAT. Licence-only incremental add-on baseline at EUR 26/user/month; eligible M365 licences assumed already owned. ALM-14 shared cost assumptions v1.4, 2026-10-21: 60% light at 100, 30% regular at 400, 10% power at 1,500 messages/user/month; 3,000 input and 600 output tokens/message where usage is billed separately. No metered agent/Cowork usage or discounts assumed; included-capacity sufficiency is unverified. Sources: microsoft-copilot:ms-price-de, microsoft-copilot:fx-20261020.
  • cost_1000 Year-one cost at 1,000 users? [partial]: From EUR 312000.00 + unknown, or CHF 288194.40 + unknown, for 12 months excluding VAT. Licence-only incremental add-on baseline at EUR 26/user/month; eligible M365 licences assumed already owned. ALM-14 shared cost assumptions v1.4, 2026-10-21: 60% light at 100, 30% regular at 400, 10% power at 1,500 messages/user/month; 3,000 input and 600 output tokens/message where usage is billed separately. No metered agent/Cowork usage or discounts assumed; included-capacity sufficiency is unverified. Sources: microsoft-copilot:ms-price-de, microsoft-copilot:fx-20261020.
  • cost_5000 Year-one cost at 5,000 users? [partial]: From EUR 1560000.00 + unknown, or CHF 1440972.00 + unknown, for 12 months excluding VAT. Licence-only incremental add-on baseline at EUR 26/user/month; eligible M365 licences assumed already owned. ALM-14 shared cost assumptions v1.4, 2026-10-21: 60% light at 100, 30% regular at 400, 10% power at 1,500 messages/user/month; 3,000 input and 600 output tokens/message where usage is billed separately. No metered agent/Cowork usage or discounts assumed; included-capacity sufficiency is unverified. Sources: microsoft-copilot:ms-price-de, microsoft-copilot:fx-20261020.
  • variable_share Which part depends on usage? [partial]: Cowork and uncovered agent/credit usage add variable charges. No model/task tariff is substituted where the product does not publish the required rate. Sources: microsoft-copilot:ms-price-us.
  • unknown_parts Which costs could not be priced? [partial]: Base-suite renewal costs, metered workload, usage headroom, implementation and optional compliance/support charges remain unpriced. Sources: microsoft-copilot:ms-price-us.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-price-de, microsoft-copilot:fx-20261020, microsoft-copilot:ms-price-us.

VEN-03 Evaluation access

Judgment rule: Distinguish free tier, self-serve trial, sales-led pilot, paid proof of concept and open-source self-install. Record card requirement, duration, seat limit, and which features (SSO, connectors, admin) the trial includes. Map which shared scenarios can be run without sales approval.

Glean

Agent cross-checked Support: partial

Public material supports product evaluation, but no unassisted business trial was established.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex prospective customer evaluation; public demo path, no verified self-serve trial entitlement; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • Core Suite/Enterprise Flex trial and evaluation entitlements were not publicly verified; a demo CTA is not proof of a mandatory sales gate.
  • free_tier Is there a free tier for business use? [unknown]: Is there a free tier for business use? The live product/security site, documentation setup and pricing guides were checked. No public business free-tier entitlement, self-serve trial terms, card/duration/seat limits or SSO/connector trial scope was established. No sales contact or account registration was attempted.
  • self_serve_trial Is a self-serve business trial available? [unknown]: Is a self-serve business trial available? The live product/security site, documentation setup and pricing guides were checked. No public business free-tier entitlement, self-serve trial terms, card/duration/seat limits or SSO/connector trial scope was established. No sales contact or account registration was attempted.
  • trial_scope Do trials include SSO, connectors and admin features? [unknown]: Do trials include SSO, connectors and admin features? The live product/security site, documentation setup and pricing guides were checked. No public business free-tier entitlement, self-serve trial terms, card/duration/seat limits or SSO/connector trial scope was established. No sales contact or account registration was attempted.
  • sales_gate Does meaningful evaluation require sales contact? [partial]: Public Glean pages route prospective customers to Get a demo; meaningful tenant provisioning may require commercial access. This is not proof that every trial is sales-only. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.

Microsoft Copilot

Agent cross-checked Support: partial

Eligible M365 users can evaluate Copilot Chat directly; paid pilot terms remain unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: sales_gate.
  • Read each atomic answer for its plan, access and feature limits.
  • free_tier Is there a free tier for business use? [supported]: Chat has no incremental charge for eligible M365 work accounts, with enterprise protections. Sources: microsoft-copilot:ms-price-us.
  • self_serve_trial Is a self-serve business trial available? [partial]: The enterprise page offers Chat access as the evaluation path; a timed paid add-on trial was not established. Sources: microsoft-copilot:ms-price-us.
  • trial_scope Do trials include SSO, connectors and admin features? [partial]: Chat includes enterprise protection and agent management, but full paid work grounding and other enterprise scenarios need their prerequisites. Sources: microsoft-copilot:ms-price-us.
  • sales_gate Does meaningful evaluation require sales contact? [unknown]: Does meaningful evaluation require sales contact? Unverified after checking enterprise pricing FAQ; no signup, card check or enterprise trial was performed.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-price-us.

VEN-04 Contract terms and pricing transparency

Judgment rule: Record minimum seats or commitment, contract length, monthly versus annual billing, price-change rules, cancellation and downgrade terms, and invoicing in CHF/EUR. Classify pricing as transparent, partially specified, quote-only or unknown, naming the missing fields. Quote-only pricing is a disclosed constraint.

Glean

Agent cross-checked Support: partial

Contract periods and fees depend on orders, with cancellation restricted during the subscription term.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex under Order Form and public Terms; seat commitments/prices and selected currency contractual; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • minimum_commitment What seat or spend minimum applies? [unknown]: What seat or spend minimum applies? Terms and pricing guides were checked; minimum seat/spend commitment and plan-specific currency invoicing remain unpriced.
  • contract_length What contract lengths are offered? [partial]: Terms define Subscription Term through the Order Form. No universal monthly or annual term is specified. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • cancellation How can the contract be cancelled or reduced? [supported]: Except contractual causes and remedies, customers cannot cancel during the subscription term; each order ends at expiry unless otherwise stated. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • local_invoicing Can it be invoiced in CHF or EUR from a European entity? [partial]: Terms default to USD or the currency in the order and allow Glean affiliates/resellers. CHF/EUR invoicing by a European entity was not confirmed. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • transparency_class Is pricing transparent, partial, quote-only or unknown? [supported]: Partially specified: public pricing units and consumption tables, but subscription fees, minimum commitments and purchased-credit prices need an order/quote. Sources: glean:glean:core-price, glean:glean:flex-price, glean:glean:terms, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:terms, glean:glean:r2-core-entitlements, glean:glean:core-price, glean:glean:flex-price.

Microsoft Copilot

Agent cross-checked Support: partial

Public seat prices are visible; procurement and cancellation details remain partly specified.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: minimum_commitment, cancellation, local_invoicing.
  • Read each atomic answer for its plan, access and feature limits.
  • minimum_commitment What seat or spend minimum applies? [unknown]: What seat or spend minimum applies? Unverified after checking enterprise price cards and FAQ; seat minimums, downgrade/cancellation rules and contracting-entity currency terms not retrieved.
  • contract_length What contract lengths are offered? [supported]: The quoted add-on price uses annual auto-renewing subscription billing. Sources: microsoft-copilot:ms-price-de.
  • cancellation How can the contract be cancelled or reduced? [unknown]: How can the contract be cancelled or reduced? Unverified after checking enterprise price cards and FAQ; seat minimums, downgrade/cancellation rules and contracting-entity currency terms not retrieved.
  • local_invoicing Can it be invoiced in CHF or EUR from a European entity? [unknown]: Can it be invoiced in CHF or EUR from a European entity? Unverified after checking enterprise price cards and FAQ; seat minimums, downgrade/cancellation rules and contracting-entity currency terms not retrieved.
  • transparency_class Is pricing transparent, partial, quote-only or unknown? [partial]: Partially specified: list seat prices exist, while base licensing, metered services and negotiated terms change total cost. Sources: microsoft-copilot:ms-price-de, microsoft-copilot:ms-price-us.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-price-de, microsoft-copilot:ms-price-us.

VEN-05 Source licence

Judgment rule: Record licence per component (client, server, connectors, hosted extensions) and revision. Distinguish OSI open source, source-available with restrictions (branding clauses, user caps), and closed. Repository visibility is not a licence classification. Licences change between releases: record the current terms, and never carry a fork's historical licence over to the upstream product or the reverse.

Glean

Agent cross-checked Support: partial

The hosted platform is provided under restricted commercial terms; public SDK licences are separate.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex proprietary hosted/managed Service under Terms; no public core-source licence inferred; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • licence_type Which licence applies to each component? [supported]: Terms grant subscription access and prohibit deriving source code, modifying or redistributing the Service. This establishes a proprietary service contract, not an OSI licence for the platform. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • branding_restrictions Do licence terms restrict branding or user counts? [supported]: Terms prohibit removing proprietary notices and limit use to licensed users/orders; no numerical standard user cap is given. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • enterprise_features_closed Are enterprise features in a separate closed edition? [unknown]: Are enterprise features in a separate closed edition? Platform terms and the public gleanwork organization were checked; a complete component licence inventory or separate open/closed enterprise edition split was not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.

Microsoft Copilot

Agent cross-checked Support: partial

Commercial hosted-service use is governed by restrictive Microsoft licence terms; component source licences remain unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • This records hosted-service contractual rights, not an audited licence inventory for every client, sample or connector.
  • licence_type Which licence applies to each component? [partial]: The hosted commercial service uses Microsoft Online Services Product Terms. Use is limited to the licensing agreement, rights are reserved, and reverse engineering is restricted. Individual client and connector source licences were not inventoried. Sources: microsoft-copilot:microsoft-copilot:r4-online-service-terms.
  • branding_restrictions Do licence terms restrict branding or user counts? [unknown]: Do licence terms restrict branding or user counts? Unverified after checking Microsoft product, licensing and Agent Builder documentation; no service/client/connector source-licence inventory or current product licence grant was inspected.
  • enterprise_features_closed Are enterprise features in a separate closed edition? [unknown]: Are enterprise features in a separate closed edition? Unverified after checking Microsoft product, licensing and Agent Builder documentation; no service/client/connector source-licence inventory or current product licence grant was inspected.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: microsoft-copilot:microsoft-copilot:r4-online-service-terms.

VEN-06 Data export and exit

Judgment rule: Record admin export of chats, assistants, knowledge bases, prompts and audit logs, formats, export completeness, user self-export, and what survives contract end. Run an admin export on a trial. Exported chats alone do not make assistants and knowledge portable.

Glean

Agent cross-checked Support: partial

Workflow agent configurations are portable as JSON; full tenant chat/knowledge export remains unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Governance import/export in seat; limited Auto ZIP export and complete organization exit separately unverified; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • Core Suite includes agent import/export, but limited Auto ZIP rollout and complete tenant-export entitlements remain unverified.
  • chat_export Can admins export all chats? [unknown]: Can admins export all chats? Agent export and contractual termination pages were checked. No trial admin export was run; all-chat export, knowledge/source completeness and a post-termination retrieval window were not established.
  • assistant_export Can assistants and prompts be exported in a reusable format? [supported]: Workflow-mode agent configuration exports to JSON and imports into another deployment; missing target tools must be reconfigured. Auto-mode ZIP export is limited availability for admins. Sources: glean:glean:builder, glean:glean:r2-core-entitlements.
  • knowledge_export Can knowledge bases and their sources be exported? [unknown]: Can knowledge bases and their sources be exported? Agent export and contractual termination pages were checked. No trial admin export was run; all-chat export, knowledge/source completeness and a post-termination retrieval window were not established.
  • export_format Are formats documented and machine-readable? [supported]: Workflow exports use JSON; limited Auto exports contain spec.yaml and instructions.md in ZIP. Admin logs have CSV export. Sources: glean:glean:builder, glean:glean:audit, glean:glean:r2-core-entitlements.
  • post_termination_window How long can data be retrieved after termination? [unknown]: How long can data be retrieved after termination? Agent export and contractual termination pages were checked. No trial admin export was run; all-chat export, knowledge/source completeness and a post-termination retrieval window were not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:builder, glean:glean:r2-core-entitlements, glean:glean:audit.

Microsoft Copilot

Agent cross-checked Support: partial

Compliance search/export is distinct from a reusable complete workspace exit.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: assistant_export, knowledge_export, post_termination_window.
  • Read each atomic answer for its plan, access and feature limits.
  • chat_export Can admins export all chats? [partial]: Microsoft documents Content search/Purview access and Teams Export APIs for stored interaction data; completeness across every chat surface was not tested. Sources: microsoft-copilot:ms-privacy.
  • assistant_export Can assistants and prompts be exported in a reusable format? [unknown]: Can assistants and prompts be exported in a reusable format? Unverified after checking Copilot privacy, retention and Agent Builder documentation; no admin export or post-contract retrieval test.
  • knowledge_export Can knowledge bases and their sources be exported? [unknown]: Can knowledge bases and their sources be exported? Unverified after checking Copilot privacy, retention and Agent Builder documentation; no admin export or post-contract retrieval test.
  • export_format Are formats documented and machine-readable? [partial]: Teams has an export API route; a complete reusable chat/assistant/knowledge format was not established. Sources: microsoft-copilot:ms-privacy.
  • post_termination_window How long can data be retrieved after termination? [unknown]: How long can data be retrieved after termination? Unverified after checking Copilot privacy, retention and Agent Builder documentation; no admin export or post-contract retrieval test.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-privacy.

VEN-07 Support and service levels

Judgment rule: Record support channels, languages (German, French, Italian), hours and time zone, local or regional presence, documented response times, uptime SLA and credits, public status page and incident history. Popularity is not a reliability score.

Glean

Agent cross-checked Support: partial

Support tiers are documented; a credited 99.9% SLA applies only to paid Premium Support.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Unspecified contracted plan unless Core Suite, Enterprise Flex, key mode or add-on is named below; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • support_channels Which support channels are available on each plan? [supported]: The support portal is the channel eligible for response targets; Standard Support is included and Premium paid. Other channels do not have trackable SLA response times. Sources: glean:glean:sla.
  • support_languages Is support available in German, French or Italian? [partial]: The SLA explicitly provides a Japanese support option for Japan and names California/Bangalore operations; German/French/Italian language commitments were not established. Sources: glean:glean:sla.
  • regional_presence Is there a DACH or Swiss entity, team or partner? [unknown]: Is there a DACH or Swiss entity, team or partner? The SLA, site and status.glean.com were checked. The status URL returned HTTP 403, so incident history was not verified; DACH/Swiss support presence was not established.
  • uptime_sla Is there an uptime SLA with credits? [supported]: Paid Premium Support has 99.9% monthly uptime. Credits are 10% below 99.9% down to 99.0%, and 20% below 99.0%, subject to exclusions and claim deadlines. Sources: glean:glean:sla.
  • status_page Is there a public status page with history? [unknown]: Is there a public status page with history? The SLA, site and status.glean.com were checked. The status URL returned HTTP 403, so incident history was not verified; DACH/Swiss support presence was not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sla.

Microsoft Copilot

Agent cross-checked Support: partial

Copilot support entry points are documented; plan-specific response, language and SLA commitments remain gaps.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Developer/extensibility support route only; no support case or sales request was opened.
  • support_channels Which support channels are available on each plan? [partial]: Copilot service/development support uses Admin Center Help and Support; the extensibility guide ties service requests to a Premier/Unified support agreement. General questions can use Microsoft Q&A. A complete plan/language/SLA matrix was not retrieved. Sources: microsoft-copilot:microsoft-copilot:r4-support-channels.
  • support_languages Is support available in German, French or Italian? [unknown]: Is support available in German, French or Italian? Unverified after checking https://status.cloud.microsoft/ returned a JavaScript-only shell; Copilot setup and enterprise plans did not establish language-specific support hours, regional team, response targets or applicable SLA credits.
  • regional_presence Is there a DACH or Swiss entity, team or partner? [unknown]: Is there a DACH or Swiss entity, team or partner? Unverified after checking https://status.cloud.microsoft/ returned a JavaScript-only shell; Copilot setup and enterprise plans did not establish language-specific support hours, regional team, response targets or applicable SLA credits.
  • uptime_sla Is there an uptime SLA with credits? [unknown]: Is there an uptime SLA with credits? Unverified after checking https://status.cloud.microsoft/ returned a JavaScript-only shell; Copilot setup and enterprise plans did not establish language-specific support hours, regional team, response targets or applicable SLA credits.
  • status_page Is there a public status page with history? [unknown]: Is there a public status page with history? Unverified after checking https://status.cloud.microsoft/ returned a JavaScript-only shell; Copilot setup and enterprise plans did not establish language-specific support hours, regional team, response targets or applicable SLA credits.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: microsoft-copilot:microsoft-copilot:r4-support-channels.

VEN-08 Onboarding, training and adoption

Judgment rule: Record vendor-led onboarding, admin training, end-user training (live, e-learning, languages), use-case libraries, champion programmes, change-management materials and their cost. Distinguish included services from paid professional services and partner offerings.

Glean

Agent cross-checked Support: partial

Public training and templates exist; exact onboarding-service entitlements and prices remain open.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Library/templates and public Academy links; contracted onboarding and Premium Support separately scoped; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • Exact Academy access, included onboarding, language coverage and support/professional-services entitlement under the customer Order Form remain unknown.
  • onboarding_service Is guided onboarding included? [unknown]: Is guided onboarding included? Academy, agent library, SLA and legal service links were checked; included vendor-led onboarding, champion/adoption programme terms and localized end-user training were not established.
  • user_training Is end-user training offered, in which languages? [partial]: Glean documentation links self-paced Agent Builder training through Glean Academy; German/French/Italian course availability was not established. Sources: glean:glean:agents, glean:glean:r2-core-entitlements.
  • use_case_library Are role-based use cases and templates provided? [supported]: The internal Agent library and documented templates support reusable role/task examples. Sources: glean:glean:library, glean:glean:r2-core-entitlements.
  • adoption_programme Is there a champion or adoption programme? [unknown]: Is there a champion or adoption programme? Academy, agent library, SLA and legal service links were checked; included vendor-led onboarding, champion/adoption programme terms and localized end-user training were not established.
  • service_cost Which services cost extra? [partial]: Premium Support is priced separately under the SLA. The legal index directly lists the Technical Services Addendum and named Outcomes Packages. Those listings do not establish included onboarding or complete professional-services fees. Sources: glean:glean:sla, glean:glean:r3-legal-index, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:library, glean:glean:sla, glean:glean:r3-legal-index.

Microsoft Copilot

Agent cross-checked Support: partial

Microsoft publishes role-based learning and adoption materials.

Availability: generally-available · Delivery: native
Scope: surfaces=Microsoft Copilot Chat web app, Microsoft Copilot paid work chat, Copilot in Microsoft 365 apps and Teams, Microsoft Copilot desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Microsoft Copilot Chat with eligible Microsoft 365 subscription; paid Microsoft Copilot add-on where stated; add_ons=Qualifying Microsoft 365 base licence, Purview and SharePoint Advanced Management entitlements where stated, Copilot Credits usage-based billing for Cowork and other metered features where stated; deployment_mode=multi-tenant-saas; region=Commercial cloud; EU/EFTA tenant scope where stated, including Switzerland; no government-cloud generalisation; os=not specified.

Limitations

  • Unverified parts: onboarding_service, service_cost.
  • Read each atomic answer for its plan, access and feature limits.
  • onboarding_service Is guided onboarding included? [unknown]: Is guided onboarding included? Unverified after checking Copilot Skilling Center and commercial resources; included onboarding entitlements, service language and professional-service fees not established.
  • user_training Is end-user training offered, in which languages? [partial]: The Skilling Center lists Academy learning, webinars and instructor-led events; exact DE/FR/IT delivery was not checked. Sources: microsoft-copilot:ms-training.
  • use_case_library Are role-based use cases and templates provided? [supported]: Copilot Prompt Gallery offers starter prompts. Sources: microsoft-copilot:ms-price-us.
  • adoption_programme Is there a champion or adoption programme? [supported]: Microsoft links its Champion programme and adoption resources. Sources: microsoft-copilot:ms-training.
  • service_cost Which services cost extra? [unknown]: Which services cost extra? Unverified after checking Copilot Skilling Center and commercial resources; included onboarding entitlements, service language and professional-service fees not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: microsoft-copilot:ms-training, microsoft-copilot:ms-price-us.

Sources

  1. Supported LLMs glean:glean:models

    The Model Hub lists text and image models, manual choice and Auto routing, with provider availability dependent on key and cloud.

    Supported models; availability by hosting environment and provider · documented · Source date not stated · Retrieved 2026-10-21

  2. Feature availability by LLM key, provider, and cloud glean:glean:key-matrix

    Customer Key restricts cloud-provider routes and excludes Meeting Notes and podcast artifacts; some defaults must use the same provider.

    Provider and feature matrices · documented · Source date not stated · Retrieved 2026-10-21

  3. Upload files in Assistant glean:glean:uploads

    Uploads support Office documents, PDFs, images and text, with context-dependent file caps and OCR prerequisite.

    Formats; upload limits; security; limitations · documented · Source date not stated · Retrieved 2026-10-21

  4. Glean Core Suite entitlements and Model Hub rates glean:glean:r2-core-entitlements

    Core Suite separates included platform seats from Model Hub usage, names client/API surfaces, and publishes token rates.

    Seat capabilities, surfaces, APIs, Model Hub Usage and rate table updated10/20/2026 · documented · Source date 2026-10-20 · Retrieved 2026-10-21

  5. October 15, 2026 release, version 563 glean:glean:r3-october-rollout-migration

    Auto policies require rollout opt-in from October 15 with GA scheduled October 29; Brave is the new search default and existing OpenAI search migrates from October 19.

    AI & Model Updates, Auto mode policies; Deprecations & Sunsets, OpenAI Web Search · documented · Source date 2026-10-15 · Retrieved 2026-10-21

  6. Choose your model when editing with Copilot in PowerPoint microsoft-copilot:ms-ppt-model-r2

    Commercial PowerPoint editing documents Auto, ChatGPT and Claude choices, with Anthropic admin enablement and session/region limits.

    Commercial subscription requirement; editing-mode selector; session and region limits · documented · Source date not stated · Retrieved 2026-10-21

  7. Model deprecation glean:glean:deprecation

    Customer Key deprecation emails are specified at 60 and 15 days, with removal and replacement behavior.

    Customer Key notice schedule; deprecated models · documented · Source date not stated · Retrieved 2026-10-21

  8. October 15, 2026 release notes glean:glean:release

    Glean publishes dated release notes covering product and model changes.

    Release entry · documented · Source date 2026-10-15 · Retrieved 2026-10-21

  9. AI at Work Roadmap microsoft-copilot:ms-roadmap

    The roadmap contains dated model launches, identifies Office in Copilot as Frontier and lists Cowork as generally available.

    September model entries; October 9 Office Frontier; June 16 Cowork GA · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  10. Microsoft 365 Copilot release notes microsoft-copilot:ms-release

    Release notes distinguish platform availability and describe gradual tenant rollout.

    October 6 2026; gradual release policy · documented · Source date 2026-10-06 · Retrieved 2026-10-21

  11. Glean Enterprise Flex entitlements glean:glean:r2-flex-entitlements

    Enterprise Flex separates seat allowances, metered client APIs/agent runs, included platform governance and annual Protect+/support add-ons.

    Seats, Developer Tools, Platform, Protect+ and Premium Support · documented · Source date not stated · Retrieved 2026-10-21

  12. Configure LLMs in the Model Hub glean:glean:r2-auto-policy-and-cloud-conflict

    Balanced is the default Auto policy with per-request model choice; the AWS Vertex note conflicts with the supported-provider matrix and GCP-only Vertex setup heading.

    Auto policies; AWS Vertex note; provider setup headings · documented · Source date not stated · Retrieved 2026-10-21

  13. Glean open models by region glean:glean:r4-open-model-inference

    Universal Model Key open models are served through LLM providers under zero-retention agreements. Creator-region grouping is not inference location; the page states these models are hosted in the US.

    Creator-region controls; Operational details · documented · Source date not stated · Retrieved 2026-10-26

  14. Exclude or restrict models glean:glean:model-controls

    Admins can restrict eligible models by department or IdP group, but default models cannot be restricted and hiding premium pickers does not block Auto.

    Department and team allow-lists; premium-model toggle · documented · Source date not stated · Retrieved 2026-10-21

  15. Configure LLMs in the Model Hub glean:glean:model-config

    Admins configure default models and department Auto policies.

    Default models and Auto mode policies · documented · Source date not stated · Retrieved 2026-10-21

  16. Restrict LLM access to content glean:glean:restrictions

    Admins can exclude connectors, containers and documents from LLM use; changes may take up to one hour.

    Exclusion and inclusion rules · documented · Source date not stated · Retrieved 2026-10-21

  17. Set usage limits and alerts glean:glean:limits

    Core Suite and Enterprise Flex limits can alert or block later billable usage after the current run finishes; team defaults are not pooled budgets.

    Enforcement; organization, user, team and agent limits · documented · Source date not stated · Retrieved 2026-10-21

  18. Anthropic models in Microsoft Online Services microsoft-copilot:ms-anthropic

    Anthropic is disabled by default for EU/EFTA/UK tenants, excluded from EU/in-country processing commitments, and retention-labelled models have separate terms.

    Opt-in regions; admin settings; Anthropic models with Data Retention · documented · Source date not stated · Retrieved 2026-10-21

  19. Microsoft Copilot Plans and Pricing - Enterprise microsoft-copilot:ms-price-us

    The US page lists Copilot Chat at no additional cost with eligible M365, a USD 30 annual-billing monthly add-on, separate base licensing and metered agent/Cowork use.

    Copilot Chat; paid add-on; compare plans; FAQ · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  20. Data analysis overview glean:glean:analysis

    Uploaded spreadsheets can be analyzed in per-session sandboxes; indexed files can be truncated, and abuse-flagged files may be retained up to 30 days.

    Known limitations; code interpreter security · documented · Source date not stated · Retrieved 2026-10-21

  21. File upload in Microsoft Copilot microsoft-copilot:ms-upload

    The support article names document/image/text formats and a limit of 20 files per conversation and 50 MB per file.

    Supported file formats; file limits; files handling · documented · Source date not stated · Retrieved 2026-10-21

  22. Organize content with Projects glean:glean:projects

    Projects persist chats and documents, are private by default and replace Collections through a gradual rollout.

    Create; sharing; access; migration · documented · Source date not stated · Retrieved 2026-10-21

  23. Get answers and insights about your Microsoft Copilot Notebook microsoft-copilot:ms-notebooks

    Free Copilot Chat notebooks use up to 50 references; paid notebook grounding uses up to 300, with broader entity types.

    Reference limits and supported content types · documented · Source date not stated · Retrieved 2026-10-21

  24. Provide custom instructions for your Microsoft Copilot Notebook microsoft-copilot:ms-notebook-instructions

    Notebook instructions can be edited and shared collaboratively; a SharePoint or OneDrive service plan is required.

    Instructions; sharing note; prerequisites · documented · Source date not stated · Retrieved 2026-10-21

  25. Agent Builder in Microsoft 365 Copilot microsoft-copilot:ms-builder

    Agent Builder creates knowledge/instruction agents, has admin access controls and requires Copilot Studio for authored external actions.

    Knowledge; licensing; admin controls; known limitations · documented · Source date 2026-09-30 · Retrieved 2026-10-21

  26. Glean deployment models glean:glean:deploy

    Both modes use single-tenant infrastructure operated by Glean; Customer Hosted runs in customer GCP or AWS accounts with Glean support access.

    Glean Hosted; Customer Hosted; comparison table · documented · Source date not stated · Retrieved 2026-10-21

  27. Connectors hub glean:glean:connectors

    The official catalog lists M365, Google, Atlassian and other business-system connectors.

    Native connector catalog · documented · Source date not stated · Retrieved 2026-10-21

  28. SharePoint overview glean:glean:sharepoint

    SharePoint supports indexed and live retrieval; indexing uses certificate-based application permissions and admin consent.

    Access patterns; permissions and security · documented · Source date not stated · Retrieved 2026-10-21

  29. OneDrive overview glean:glean:onedrive

    OneDrive offers indexed and live search under the Microsoft 365 parent connector, with certificate-based application permissions.

    Access patterns; permissions and security · documented · Source date not stated · Retrieved 2026-10-21

  30. Outlook overview glean:glean:outlook

    The Outlook connector supports access to Outlook content through Glean.

    Connector overview · documented · Source date not stated · Retrieved 2026-10-21

  31. Teams overview glean:glean:teams-connector

    Teams indexes channels and optionally private and meeting chats, with mirrored membership checked at query time.

    Supported content; permissions and security · documented · Source date not stated · Retrieved 2026-10-21

  32. Google Drive overview glean:glean:drive

    Drive content and permissions are indexed with directory delegation; documented activity and group-sync schedules are distinct.

    Permissions; crawling and updates · documented · Source date not stated · Retrieved 2026-10-21

  33. Gmail overview glean:glean:gmail

    Gmail has indexed search with source-specific crawl scope and controls.

    Indexed content and scope · documented · Source date not stated · Retrieved 2026-10-21

  34. Set up external tools with MCP Gateway glean:glean:gateway

    Admins proxy external MCP servers and custom tools with role and group controls and OAuth 2.1.

    Prerequisites; external servers; access control · documented · Source date not stated · Retrieved 2026-10-21

  35. Data, Privacy, and Security for Microsoft Copilot microsoft-copilot:ms-privacy

    Microsoft documents the rename, Graph permissions, protected interaction storage, no foundation-model training and residency exceptions.

    Rename note; organizational data; stored interactions; EU Data Boundary · documented · Source date not stated · Retrieved 2026-10-21

  36. Prerequisites for deploying connectors microsoft-copilot:ms-connector-license-r2

    Paid Copilot/E7 supports connector grounding and federation; Studio/pay-as-you-go supports synced data in agents only, with no federated entitlement.

    Licensing matrix; federated prerequisites; synced versus agents · documented · Source date 2026-06-02 · Retrieved 2026-10-21

  37. Copilot connectors overview microsoft-copilot:ms-connectors-r2

    Synced connectors index content/ACLs and provide citations; federation fetches live, while this October6 overview retains earlier read-only rollout wording.

    Architecture; source examples; citations; October rollout note · documented · Source date 2026-10-06 · Retrieved 2026-10-21

  38. Federated connectors overview microsoft-copilot:ms-federated-r2

    The October16 detailed guide documents source-authorized writes and per-tool approval; Researcher stays read-only and Coming soon labels the admin Tools view.

    Supported experiences; user licence; actions and confirmation; Tools view · documented · Source date 2026-10-16 · Retrieved 2026-10-21

  39. Set up custom federated connectors microsoft-copilot:ms-custom-mcp-r2

    Custom MCP prerequisites include create/update/delete tools; user access requires the Copilot licence and intersecting tenant/staging controls.

    MCP prerequisites; OAuth; tenant controls and staged rollout · documented · Source date 2026-10-16 · Retrieved 2026-10-21

  40. Self-serve sync connectors overview microsoft-copilot:ms-personal-sync-r2

    Self-serve Confluence/Jira synchronization is a limited-preview per-user route with documented incremental/full crawl intervals.

    Limited preview; Confluence/Jira; incremental/full synchronization · documented · Source date 2026-08-13 · Retrieved 2026-10-21

  41. Glean O365 sensitivity-label restrictions glean:glean:r4-purview-label-redlist

    Protect+ can exclude SharePoint/OneDrive items by Purview label priority. Glean configures the redlist after account-team enablement; initial full crawl and later recrawls govern propagation. Teams message text is excluded.

    Glean Protect+; setup; label-processing FAQ · documented · Source date not stated · Retrieved 2026-10-26

  42. Set up Microsoft Copilot and assign licenses microsoft-copilot:ms-setup

    IT assigns paid licences through M365; Microsoft documents Entra MFA, conditional access and additional Purview/SAM licensing dependencies.

    Prerequisites; security; get started and deploy · documented · Source date not stated · Retrieved 2026-10-21

  43. Microsoft Purview DLP for Microsoft 365 Copilot and Cowork microsoft-copilot:ms-dlp

    Purview policies can detect sensitive prompt types and block Copilot processing; file-label and prompt paths have distinct conditions.

    Sensitive information types; prevent processing prompts; sensitivity labels · documented · Source date not stated · Retrieved 2026-10-21

  44. Glean language support glean:glean:language

    German, French, Italian and English end-user UIs are listed; cross-language retrieval is early access and admin setup is not localized.

    Language support matrix; cross-language warning · documented · Source date not stated · Retrieved 2026-10-21

  45. Use Deep Research glean:glean:research

    Deep Research creates cited read-only reports from company sources and Brave web search; key modes differ.

    Key modes; citations; limitations · documented · Source date not stated · Retrieved 2026-10-21

  46. Share chats glean:glean:sharing

    Viewer chat sharing describes citation redaction and states a fixed 30-day duration.

    Viewer controls; uploaded files; retention note · documented · Source date not stated · Retrieved 2026-10-21

  47. Memory and personalization glean:glean:memory

    Users can manage saved and learned memory in settings and chat.

    Saved and learned memories; user controls · documented · Source date not stated · Retrieved 2026-10-21

  48. Configure memory settings glean:glean:memory-admin

    Admins can disable learned memory but not user-controlled saved memory; pricing differs for legacy customers.

    Configure memory; billing · documented · Source date not stated · Retrieved 2026-10-21

  49. Personalize what Microsoft Copilot remembers microsoft-copilot:ms-memory

    Microsoft documents saved memories, prior-chat inferences, custom instructions and user removal controls, with work insights depending on plan.

    Saved memory; history; work insights; custom instructions; temporary chat · documented · Source date not stated · Retrieved 2026-10-21

  50. Agent Builder glean:glean:builder

    Agents combine configured steps and models; Workflow JSON export is generally available while Auto ZIP export has limited availability.

    Instructions, tools and models; import and export · documented · Source date not stated · Retrieved 2026-10-21

  51. Sharing and permissions glean:glean:agent-sharing

    Agents have controlled sharing and edit access.

    Agent sharing permissions · documented · Source date not stated · Retrieved 2026-10-21

  52. Agent library glean:glean:library

    Users discover and run accessible agents through the internal library.

    Browse and discover agents · documented · Source date not stated · Retrieved 2026-10-21

  53. How agents work glean:glean:agents

    Agents support dynamic tool use and structured steps, loops and branches.

    Auto and Workflow modes; tools; steps · documented · Source date not stated · Retrieved 2026-10-21

  54. Group-based permissions glean:glean:groups

    Glean syncs Entra, Google and Okta group membership with integration-dependent timing; feature flag controls group-derived roles.

    Supported providers; sync behavior; limitations · documented · Source date not stated · Retrieved 2026-10-21

  55. Administrator Roles glean:glean:roles

    Setup Admin, Admin, Super Admin and specialized moderators have distinct permissions.

    Role matrix · documented · Source date not stated · Retrieved 2026-10-21

  56. Product and feature retirements glean:glean:sunset

    The retirement page records November 13, 2026 end of Glean Assist embedded integrations, past Prompt Library migration and legacy billing-dashboard removal.

    Embedded support integrations; Prompt Library; legacy billing dashboard · documented · Source date not stated · Retrieved 2026-10-21

  57. Get started with agents in the Microsoft Copilot app microsoft-copilot:ms-agents

    Users can discover prebuilt and organization agents and share agent links, subject to account and organization settings.

    Explore agents; create and share · documented · Source date not stated · Retrieved 2026-10-21

  58. OAuth options for tools glean:glean:oauth

    Connector tools support Glean-managed or customer OAuth applications.

    Central and custom OAuth · documented · Source date not stated · Retrieved 2026-10-21

  59. Create Microsoft 365 files glean:glean:r3-microsoft-write-confirmation

    Interactive-agent builders can require write confirmation by disabling Run without user confirmation; confirmation is configurable.

    Recommended agent instructions, Human approval · documented · Source date not stated · Retrieved 2026-10-21

  60. Web Search tools setup glean:glean:web

    Admins configure OpenAI, Brave or Google search tools and publish them to selected Glean interfaces.

    Providers; surface enablement; data sent · documented · Source date not stated · Retrieved 2026-10-21

  61. Microsoft Copilot Chat Privacy and Protections microsoft-copilot:ms-chat-privacy

    Copilot Chat has limited contextual work access, Exchange interaction logging, OneDrive uploads and a separate Bing web-query boundary.

    Grounding; organizational data; logging; generated files; EUDB · documented · Source date 2026-08-24 · Retrieved 2026-10-21

  62. Manage Microsoft Copilot Chat microsoft-copilot:ms-manage

    The Allow web search policy can target the tenant, groups and users and also applies to paid Copilot.

    Manage web search queries; Cloud Policy · documented · Source date not stated · Retrieved 2026-10-21

  63. Types of agent triggers glean:glean:triggers

    Agents can start from messages, forms, connected-system content changes and schedules, subject to admin access.

    Content and schedule triggers · documented · Source date not stated · Retrieved 2026-10-21

  64. Schedule your most used Copilot prompts microsoft-copilot:ms-schedule

    Paid Copilot users can schedule up to ten prompts and edit, disable or delete schedules.

    Prerequisites; create; manage scheduled prompts · documented · Source date not stated · Retrieved 2026-10-21

  65. Create Microsoft 365 files with agents glean:glean:office-output

    Enabled tools create Office files, with limitations on arbitrary templates and output fidelity.

    Word, Excel and PowerPoint; template limitations · documented · Source date not stated · Retrieved 2026-10-21

  66. Glean October 15 release notes glean:glean:r4-cancellation-release

    Canceling or interrupting an Assistant response also stops tool calls and background tasks started by that response. This is a documented Assistant run behavior, not a tested universal stop guarantee.

    Canceled Assistant responses now stop cleanly · documented · Source date 2026-10-15 · Retrieved 2026-10-26

  67. Get started with Copilot Cowork microsoft-copilot:ms-cowork

    Cowork requires paid Copilot and enabled usage billing, exposes tool steps, and supports action approval and pause/cancel controls.

    Prerequisites; watch Cowork work; approve actions · documented · Source date not stated · Retrieved 2026-10-21

  68. About Glean MCP server glean:glean:mcp

    Glean exposes enterprise search, chat, documents and agents to external hosts through MCP.

    Server capabilities; authentication · documented · Source date not stated · Retrieved 2026-10-21

  69. Glean Core Suite glean:glean:core-price

    Core Suite combines per-user monthly licensing with committed Model Hub consumption; the seat amount is not given.

    Seat fee; Model Hub Usage; provider rate table · documented · Source date not stated · Retrieved 2026-10-21

  70. Microsoft 365 Copilot Chat API overview microsoft-copilot:ms-chat-api-r2

    The text Chat API preview requires each user to have the paid add-on, uses grounding/compliance, and excludes graphical/code/action skills.

    Licensing; preview terms; limitations · documented · Source date 2026-07-02 · Retrieved 2026-10-21

  71. Microsoft AI at Work roadmap microsoft-copilot:microsoft-copilot:r4-roadmap-work-iq

    The roadmap describes Work IQ API public preview with MCP, REST and A2A access to work context. This does not establish that the separate Chat API is an MCP server or confirm endpoint/plan prerequisites.

    April 30, Work IQ API public preview; October 15 legal announcement · vendor-claimed · Source date not stated · Retrieved 2026-10-26

  72. iOS and Android glean:glean:mobile

    Mobile clients use enterprise SSO and integrate with Intune App Protection.

    SSO prerequisites; Intune MAM · documented · Source date not stated · Retrieved 2026-10-21

  73. Choose where to use Glean glean:glean:surfaces

    Glean has web, desktop, extension and embedded access points.

    Surface table; browser; desktop; extension · documented · Source date 2026-10-19 · Retrieved 2026-10-21

  74. Use real-time voice glean:glean:voice

    Real-time voice works on web, desktop and mobile; raw audio streams to the configured model provider while transcripts follow chat retention.

    Where to access; privacy; limitations · documented · Source date not stated · Retrieved 2026-10-21

  75. Microsoft Copilot Chat usage report microsoft-copilot:ms-chat-usage

    Unlicensed Copilot Chat usage is reported separately, anonymized by default, with per-user metrics and CSV export.

    Audience; metrics; export · documented · Source date not stated · Retrieved 2026-10-21

  76. Microsoft Copilot app deployment microsoft-copilot:microsoft-copilot:r4-mdm-deployment

    The Windows Copilot installer can be distributed through Intune, Configuration Manager, Group Policy or another MDM. Automatic Microsoft 365 Apps installation has EEA/government/channel exclusions. The article confirms the Microsoft Copilot rename.

    Deploy via any MDM; prevent automatic installation; rename note · documented · Source date not stated · Retrieved 2026-10-26

  77. Glean in Microsoft Teams: Admin guide glean:glean:teams-app

    The Microsoft Teams app requires tenant admin setup and consent.

    Installation prerequisites and deployment · documented · Source date not stated · Retrieved 2026-10-21

  78. Get started writing prompts in Microsoft Copilot microsoft-copilot:ms-writing-r2

    The support guide gives drafting and Word rewrite examples and separately requires the commercial Copilot subscription for work-data grounding.

    Scope note; draft/edit examples; work-content licence · documented · Source date not stated · Retrieved 2026-10-21

  79. Copilot Chat file-content translation microsoft-copilot:microsoft-copilot:r5-chat-translation

    Documents can be attached/referenced for prompted translation in Copilot Chat. The page documents tone and audience instructions, not a formatting-preservation guarantee or managed terminology glossary.

    Translate a file; tone/style/country examples · documented · Source date not stated · Retrieved 2026-10-26

  80. Word Translator and Copilot translation workflow microsoft-copilot:microsoft-copilot:r5-word-translation-boundary

    Word Translator creates a separate translated copy while retaining formatting; Copilot adapts wording, tone and audience. The page still asks users to review tables/layout after translation and does not make Translator the Copilot Chat engine.

    Translate a Word document with Translator; Rewrite translated content with AI; Review checks · documented · Source date 2026-09-16 · Retrieved 2026-10-26

  81. SharePoint document translation scope microsoft-copilot:microsoft-copilot:r5-sharepoint-translation

    SharePoint/OneDrive document processing offers format/structure-preserving translated copies, with 40 MB limits and file/permission restrictions. It is a separate service from Copilot Chat.

    Requirements; translated file copy; release limitations · documented · Source date 2026-04-23 · Retrieved 2026-10-26

  82. SharePoint terminology glossary microsoft-copilot:microsoft-copilot:r5-sharepoint-glossary

    Document processing accepts language-pair glossary files, including CSV/TSV/TAB/XLF, selected in its translation workflow. This does not establish a managed glossary in Copilot Chat.

    Create and use a custom glossary for document translation · documented · Source date not stated · Retrieved 2026-10-26

  83. Document processing separate metered billing microsoft-copilot:microsoft-copilot:r5-sharepoint-metering

    Document processing uses an Azure subscription/resource group and a pay-as-you-go meter. A Copilot seat alone is not evidence that the separate glossary translation service is included.

    Prerequisites; services list including document translation · documented · Source date 2025-08-04 · Retrieved 2026-10-26

  84. Image Generation in Glean glean:glean:images

    Glean generates and edits images using enabled image models, independently of the text model.

    Model choice; editing; admin controls · documented · Source date not stated · Retrieved 2026-10-21

  85. Glean Terms of Service v5Jun2026 glean:glean:terms

    The contract defines customer-cloud hosting, restricted proprietary access, order-specific fees, termination deletion and New York governing law.

    Sections 1, 2, 5, 12 and 13 · documented · Source date 2026-06-05 · Retrieved 2026-10-21

  86. Glean AI Addendum v5Jun2026 glean:glean:ai-addendum

    No-training commitments and Glean-key zero-day retention have legal and trust-and-safety exceptions; Customer Key responsibilities remain with the customer.

    Sections 3 and 4 · documented · Source date 2026-06-05 · Retrieved 2026-10-21

  87. Configure Microsoft Copilot settings microsoft-copilot:microsoft-copilot:r4-image-admin

    Copilot Settings exposes an image-generation allow/prevent control. Available settings depend on licences, enabled features and rollout; AI Administrator is an example of the required admin role.

    Configure Copilot actions; Before you begin · documented · Source date not stated · Retrieved 2026-10-26

  88. Microsoft Product Terms for Online Services microsoft-copilot:microsoft-copilot:r4-online-service-terms

    Commercial use is limited to the licensing agreement and Microsoft reserves other rights. Reverse engineering is restricted. Generative-AI output is Customer Data and Microsoft does not own it; this is not a component-by-component source-licence inventory.

    Using the Online Services; Acceptable Use; Generative AI Output Content · documented · Source date not stated · Retrieved 2026-10-26

  89. Get started with Copilot Voice microsoft-copilot:ms-voice

    Work/school dictation and read-aloud are documented, while Voice availability varies and feedback audio is removed after 48 hours.

    Feature/account matrix; work/school data and privacy · documented · Source date not stated · Retrieved 2026-10-21

  90. Code interpreter security architecture microsoft-copilot:ms-code-r2

    Code interpreter in Copilot/eligible declarative agents runs Python analysis and charts in session-isolated Azure VMs with no network traffic.

    Availability; isolated Azure VM; Python analysis · documented · Source date 2025-11-26 · Retrieved 2026-10-21

  91. Copilot Chat privacy and protections microsoft-copilot:ms-chat-privacy-r2

    Managed work Chat logs prompts/responses in Exchange and places uploads in OneDrive for Business; generated Office files have separate download/storage paths.

    Exchange logging; OneDrive uploads; Office file generation · documented · Source date 2026-08-24 · Retrieved 2026-10-21

  92. Team chat glean:glean:team-chat

    Beta shared Editor chats run each request as its author but expose already-generated answers to all participants.

    How permissions work; behavior and limits · documented · Source date not stated · Retrieved 2026-10-21

  93. Accessibility Statement glean:glean:accessibility

    Glean says a VPAT 2.5 ACR covering WCAG 2.0, 2.1 and 2.2 A/AA is available through its trust center.

    Conformance status · documented · Source date 2026-09-25 · Retrieved 2026-10-21

  94. Supported languages for Microsoft Copilot microsoft-copilot:ms-language

    The supported work/school language list includes English, German, French and Italian, with localization asserted by Microsoft.

    Work or school accounts; localization description · documented · Source date not stated · Retrieved 2026-10-21

  95. About Glean SSO glean:glean:sso

    SSO is mandatory through OIDC or SAML; identity-provider policies enforce authentication conditions.

    Mandatory SSO; identity providers; access controls · documented · Source date not stated · Retrieved 2026-10-21

  96. Managing Users glean:glean:users

    Admins assign roles and feature permissions and can revoke user sessions.

    Member permissions; sign out all sessions · documented · Source date not stated · Retrieved 2026-10-21

  97. Set up usage-based billing for Copilot Credits microsoft-copilot:ms-cost-setup

    The cost dashboard exposes policy and per-user monthly limits and consumes prepaid credit before PAYG overage.

    Roles; monthly limits; prepaid and PAYG · documented · Source date not stated · Retrieved 2026-10-21

  98. Insights overview glean:glean:insights

    Adoption metrics and per-person activity are available; small departments are grouped and CSV export is documented.

    Metrics; department filters; CSV; privacy · documented · Source date not stated · Retrieved 2026-10-21

  99. Glean Customer Event log overview glean:glean:events

    Customer Event logs include chats and responses separately from administrative logs and export as an unfiltered stream.

    CHAT events; unified export stream · documented · Source date not stated · Retrieved 2026-10-21

  100. Microsoft Copilot usage report microsoft-copilot:ms-usage

    The paid report tracks adoption and application activity and hides identifying user, group and site fields by default.

    Report metrics and privacy note · documented · Source date not stated · Retrieved 2026-10-21

  101. Audit Logs glean:glean:audit

    Admin configuration logs have CSV export and 30-day default retention; ongoing delivery needs account-team configuration.

    Coverage; export; default retention · documented · Source date not stated · Retrieved 2026-10-21

  102. Chat History glean:glean:history

    Admins choose Off or 30/90/180/365-day conversation retention, independently of Customer Event logging.

    Retention choices; Customer Event logs · documented · Source date not stated · Retrieved 2026-10-21

  103. Audit logs for Copilot and AI applications microsoft-copilot:ms-audit

    Enabled Purview Audit records Copilot admin changes, users, accessed resources, agent identifiers and policy metadata.

    Admin and user activities; common properties · documented · Source date not stated · Retrieved 2026-10-21

  104. Learn about auditing solutions in Microsoft Purview microsoft-copilot:ms-audit-standard

    Purview distinguishes standard audit retention from separately licensed longer-retention capabilities.

    Audit Standard and Premium retention · documented · Source date not stated · Retrieved 2026-10-21

  105. Learn about retention for Copilot and AI apps microsoft-copilot:ms-retention

    Copilot interaction copies live in hidden Exchange folders, can have Purview retention policies and remain subject to legal holds.

    What is included; mailbox retention flow; holds · documented · Source date not stated · Retrieved 2026-10-21

  106. Audit logs for Copilot and AI applications microsoft-copilot:microsoft-copilot:r4-audit-export

    Purview supports searching and exporting Copilot audit events, then filtering exported AppIdentity values. This is metadata export, not a claim that audit events contain full prompts and responses.

    Accessing Copilot audit logs; Next steps · documented · Source date 2026-08-26 · Retrieved 2026-10-26

  107. Microsoft 365 usage reports in Microsoft Graph microsoft-copilot:microsoft-copilot:r4-audit-api

    The document identifies EXO Search-UnifiedAuditLog CSV export and Office 365 Management Activity API streaming to SIEM for CopilotInteraction events. It distinguishes these from Graph usage-report APIs.

    Programmatically export unlicensed Copilot Chat usage · documented · Source date 2025-12-23 · Retrieved 2026-10-26

  108. Sensitive content in user prompt glean:glean:pii

    Configured prompt-only regex policies can flag or block credentials, PII, IBANs and government IDs; built-in patterns start disabled.

    Prerequisites; regex templates; enforcement · documented · Source date not stated · Retrieved 2026-10-21

  109. About Glean Protect and Protect+ glean:glean:protect

    Protect+ adds recurring sensitive-content scanning and AI security guardrails to baseline Protect.

    Capability comparison; AI security add-on · documented · Source date not stated · Retrieved 2026-10-21

  110. Glean Subprocessors glean:glean:subprocessors

    The list names US providers and an Indian affiliate for remote support, security and debugging.

    Provider table; affiliate remote support · documented · Source date 2026-07-28 · Retrieved 2026-10-21

  111. Learn about the default DLP policy for Microsoft 365 Copilot location microsoft-copilot:ms-dlp-default

    The default sensitive-prompt DLP policy simulates and alerts rather than blocking until configured otherwise.

    Simulation mode default · documented · Source date not stated · Retrieved 2026-10-21

  112. Purview DLP for Copilot and Cowork microsoft-copilot:microsoft-copilot:r4-custom-dlp-types

    Prompt blocking supports built-in and custom sensitive-information types in preview with tenant rollout caveats. Uploaded-file contents are not scanned by this Copilot DLP location.

    Block sensitive information types in prompts; Files uploaded in prompts; Availability · documented · Source date not stated · Retrieved 2026-10-26

  113. Configure custom instructions glean:glean:org-instructions

    Admins can configure up to five enterprise instructions for Assistant.

    Five custom instructions · documented · Source date not stated · Retrieved 2026-10-21

  114. Supported GCP regions glean:glean:regions

    The GCP region list includes Netherlands, Belgium, Frankfurt and other regions, subject to required services.

    Preferred regions; EMEA · documented · Source date not stated · Retrieved 2026-10-21

  115. Glean Customer Support SLA v6Mar2026 glean:glean:sla

    Standard and paid Premium support differ; only Premium includes 99.9% monthly uptime and 10% or 20% service credits.

    Sections 2, 4, 7 and 8 · documented · Source date 2026-03-06 · Retrieved 2026-10-21

  116. Enterprise data protection in Microsoft Copilot and Microsoft Copilot Chat microsoft-copilot:ms-edp

    Enterprise data protection applies Microsoft DPA/Product Terms and documents encryption and tenant separation.

    DPA; protection of prompts and responses · documented · Source date not stated · Retrieved 2026-10-21

  117. What is the EU Data Boundary? microsoft-copilot:ms-eudb

    The EU/EFTA boundary covers customer data and pseudonymized personal logs subject to transfer exceptions, with professional-services data committed at rest.

    Overview; logs; countries; configuration · documented · Source date 2025-02-26 · Retrieved 2026-10-21

  118. Microsoft Copilot no-training statement microsoft-copilot:ms-no-training

    Microsoft states that prompts, responses and Graph data do not train foundation models and that the Copilot service opts out of Azure OpenAI abuse monitoring.

    Important; abuse monitoring · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  119. Glean Data Processing Addendum v6Mar2026 glean:glean:dpa

    The DPA covers applicable Swiss and EU law, termination erasure, SCCs and 30-day subprocessor notice.

    Sections 1, 7, 9 and 10; SCC annexes · documented · Source date 2026-03-06 · Retrieved 2026-10-21

  120. Learn about retention for Copilot and AI apps microsoft-copilot:ms-retention-r2

    Purview governs Exchange copies of AI interactions and holds, with asynchronous deletion processing distinct from uploaded-file storage.

    Interaction storage; retention/hold processing; deleted users · documented · Source date 2025-09-26 · Retrieved 2026-10-21

  121. Overview of AI Subprocessors microsoft-copilot:ms-subprocessors

    Microsoft links its Online Services Subprocessors List and subscriptions for change notifications.

    Subprocessor governance; customer notification · documented · Source date 2026-08-18 · Retrieved 2026-10-21

  122. Glean Protect security page glean:glean:security-page

    Glean claims SOC 2 Type II, ISO 27001 and ISO 42001; no issuer-scoped certificate was retrieved.

    Enterprise security and compliance badges · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  123. Microsoft Service Trust Portal access microsoft-copilot:microsoft-copilot:r4-report-access

    Microsoft publishes external audit reports and third-party penetration-test attestations in STP; some downloads require an Entra organization account and acceptance of the compliance-material NDA. No report was downloaded.

    Accessing the Service Trust Portal; Reports, Whitepapers and Artifacts · documented · Source date not stated · Retrieved 2026-10-26

  124. BSI certificate registry: Microsoft 365 ISMS IS 552878 microsoft-copilot:microsoft-copilot:r5-bsi-iso27001

    BSI registry verifies Microsoft Corporation IS 552878 for the Microsoft 365 services ISMS, development, operations and PII protection, with a February 14, 2024 applicability statement. It does not name Copilot separately.

    ISO/IEC 27001:2022; Microsoft Corporation; scope and effective/expiry dates · certificate-verified · Source date 2024-07-26 · Retrieved 2026-10-26
    Issuer: BSI. Scope: Microsoft Corporation; Microsoft 365 services ISMS, development, operations and PII protection; Statement of Applicability dated 2024-02-14. No explicit Copilot-specific scope list was obtained from this registry entry.. Valid 2024-07-29 to 2027-07-28

  125. BSI certificate registry: Microsoft 365 privacy PM 741035 microsoft-copilot:microsoft-copilot:r5-bsi-iso27701

    BSI verifies the Microsoft 365 services processor privacy-management scope, referring to IS 552878 and the February 14, 2024 applicability statement. Copilot-specific applicability is not independently enumerated.

    ISO/IEC 27701:2019; processor scope; effective/expiry dates · certificate-verified · Source date 2024-07-26 · Retrieved 2026-10-26
    Issuer: BSI. Scope: Microsoft Corporation; Microsoft 365 services ISMS, development, operations, support and PII protection as a processor; Statement of Applicability dated 2024-02-14; references IS 552878. Not a separately enumerated Copilot certificate.. Valid 2024-07-29 to 2027-07-28

  126. Copilot Microsoft 365 compliance relationship microsoft-copilot:microsoft-copilot:r5-copilot-compliance-boundary

    Microsoft includes Copilot in its existing Microsoft 365 privacy/security/compliance commitments and lists ISO 27001/42001. This is vendor scope documentation, not the issuer’s Copilot-specific certificate schedule.

    Meeting regulatory compliance requirements · documented · Source date not stated · Retrieved 2026-10-26

  127. Microsoft public ISO 42001 service scope microsoft-copilot:microsoft-copilot:r5-iso42001-scope

    Microsoft explicitly lists Copilot and Copilot Chat in its ISO 42001 service scope. The public page points to STP but does not provide an issuer/certificate validity interval for those products.

    Microsoft AI services in scope; report route · vendor-claimed · Source date 2026-09-11 · Retrieved 2026-10-26

  128. Glean customer-hosted AWS FAQ glean:glean:r4-aws-cmk-faq

    Customer-managed CMKs are supported for AWS, although the FAQ recommends default AWS-managed KMS keys and documents SCP-based emergency controls.

    Are customer managed keys supported? · documented · Source date not stated · Retrieved 2026-10-26

  129. Glean AWS account access and deployment model glean:glean:r4-aws-key-control

    The customer-hosted AWS deployment guide says customers own and control KMS customer-managed keys used for data at rest. This does not establish key control for Glean Hosted or GCP.

    Customer controls · documented · Source date not stated · Retrieved 2026-10-26

  130. Glean DPA glean:glean:dpa-confidentiality

    General DPA confidentiality binds authorized personnel and no-less-protective subprocessor agreements; no specific §203/Art321 undertaking was retrieved.

    Section4 authorized personnel confidentiality; section9 subprocessor written agreement and necessary access · documented · Source date 2026-03-06 · Retrieved 2026-10-21

  131. Glean Enterprise Flex glean:glean:flex-price

    Enterprise Flex pools credits and separately meters advanced features and premium models; learned-memory billing starts November 7, 2026 for the stated scope.

    Enterprise Flex seats; FlexCredits; rate card · documented · Source date not stated · Retrieved 2026-10-21

  132. Microsoft Copilot - Pläne und Preise für Unternehmen microsoft-copilot:ms-price-de

    The German page lists EUR 26 per user per month billed annually excluding VAT, plus a qualifying M365 subscription.

    Paid Microsoft 365 Copilot price card and tax notice · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  133. Billing rates and management microsoft-copilot:ms-credit-rates

    Studio billing uses feature-dependent credits, with qualifying paid-user assistive scenarios listed at no charge.

    Copilot Credits billing table · documented · Source date not stated · Retrieved 2026-10-21

  134. ECB historical euro reference rates glean:glean:fx-ecb

    The 2026-10-20 reference is EUR 1 = USD 1.1215 = CHF 0.9237.

    Cube time=2026-10-20, USD and CHF · documented · Source date 2026-10-20 · Retrieved 2026-10-21

  135. Change your default model on Customer Key glean:glean:r2-customer-default-example

    Customer Key admins choose defaults; GPT5.6 Luna is expressly an example, not a fixed or recommended routine model.

    Opening note and prerequisites · documented · Source date 2026-10-19 · Retrieved 2026-10-21

  136. OpenAI direct API pricing glean:glean:r2-direct-provider-proxy

    The shared direct-provider comparison uses USD0.10 input andUSD0.50 output per1M tokens; vendor usage is not replaced by this proxy.

    Standard short-context gpt-6-luna · documented · Source date not stated · Retrieved 2026-10-21

  137. GPT6 Luna model documentation glean:glean:r2-proxy-lowest-effort

    Lowest effort none is used only for the direct-provider comparison assumption.

    Reasoning effort · documented · Source date not stated · Retrieved 2026-10-21

  138. Euro foreign exchange reference rates microsoft-copilot:fx-20261020

    ECB historical XML retrieved directly confirms EUR 1 = USD 1.1215 and CHF 0.9237 for 2026-10-20.

    Cube time=2026-10-20; USD and CHF entries · documented · Source date 2026-10-20 · Retrieved 2026-10-21

  139. Copilot support and feedback microsoft-copilot:microsoft-copilot:r4-support-channels

    Copilot extensibility support directs general questions to Microsoft Q&A and service/development issues to Admin Center Help and Support; service requests depend on Premier/Unified support agreement.

    Developer support channels · documented · Source date 2026-01-22 · Retrieved 2026-10-26

  140. Microsoft Copilot Skilling Center microsoft-copilot:ms-training

    Microsoft publishes admin and user learning resources and links its Champion programme.

    Role-based resources; Academy; Champions · vendor-claimed · Source date not stated · Retrieved 2026-10-21