--- schema_version: 1 rubric_version: "1.1" kind: pair canonical_url: "https://onaihq.com/compare/agents/claude-vs-swisscom-assistant/" data_url: "https://onaihq.com/compare/agents/claude-vs-swisscom-assistant/data.json" generated_at: 2026-10-27 last_checked_at: 2026-10-26 last_cross_checked_at: 2026-10-26 next_check_at: 2026-12-20 publisher: "onAI" --- # Claude Team / Enterprise vs Swisscom Swiss AI Assistant > Published by onAI. onAI also sells one of the products compared here. Findings about other products link to public sources so you can check them; statements about onAI are marked as stated by onAI. > Claude Team / Enterprise lifecycle: sunset. Standalone Claude Design at claude.ai/design is scheduled to close on December 14, 2026; design creation continues inside Claude Artifacts. Scope: Only standalone Claude Design at claude.ai/design. This is not a sunset of Claude Team or Enterprise chat, Cowork or in-Claude Design. Continuation: Claude Artifacts Design inside Claude; the admin guide describes existing Design projects appearing there. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-artifacts-admin. This comparison has 26 criteria with sourced findings for both products, including 26 that a second agent cross-checked for both. 51 criteria have a sourced finding for at least one product. "Sourced" findings passed publication validation: they are scoped, fresh and cite public resolved sources. "Agent cross-checked" findings also received a separate agent source pass, not necessarily a hands-on test. "Stated by onAI" marks the publisher's own statements about its product (evidence type vendor-statement), which cite no third-party source. Humans approve the rubric, templates and generator; they do not review every finding. It does not declare a winner. A missing sourced finding is not evidence that a capability is absent. - Claude Team / Enterprise source checks: 2026-10-21 to 2026-10-26. - Swisscom Swiss AI Assistant source checks: 2026-10-21. - Canonical HTML: https://onaihq.com/compare/agents/claude-vs-swisscom-assistant/ - Machine-readable JSON: https://onaihq.com/compare/agents/claude-vs-swisscom-assistant/data.json - Methodology: https://onaihq.com/compare/agents/methodology/ ## Models ### MOD-01: Model catalogue and providers Judgment rule: List each available model by provider and plan, including reasoning, fast and multimodal variants. Record whether the user picks the model, the product routes automatically, or both. A provider counts only if at least one of its current models is selectable on the scoped plan. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Team and Enterprise offer Anthropic model families with seat-specific Fable billing and visible safety fallback; organization controls can restrict the picker. Availability: unknown Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients; version=Hosted commercial Chat documentation checked 2026-10-26; plan=Team Standard/Premium; current usage-based Enterprise; legacy seat-based Enterprise only where explicitly identified; add_ons=Usage credits for Fable on Team Standard and legacy Enterprise Standard; consumption billed separately on current Enterprise; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - current_models: The current selector/context guides list Haiku 5.5, Sonnet 5.5, Opus 5.5 and Fable 5.1, plus older choices. Pricing includes the Opus/Sonnet/Haiku families on Team and Enterprise. Fable 5/5.1 use paid credits on Team Standard and legacy Enterprise Standard, a capped included share on Premium, and API-rate consumption on current Enterprise. Admin restrictions can remove access; no authenticated tenant picker was observed. - user_choice: Users select a chat model and effort from the menu; changes apply to the next response. Enterprise model controls may restrict choices. Office and Cowork defaults are scoped separately. - auto_routing: Fable 5/5.1 safety fallback is enabled by default and may rerun a flagged request on an Opus model in the same chat. A visible notice and responding-model label disclose the switch, and users can disable it. General task-complexity routing is not established. - multimodal_input: The chat attachment guide documents images/PDF/documents; exact per-model modality and paid-seat compatibility remains unverified. - providers — Which model providers are available? [supported]: The commercial plan table includes Anthropic Fable, Opus, Sonnet and Haiku families; this is a single-provider hosted chat catalogue. Sources: claude:cl-pricing-20261026. - current_models — Which current models are selectable on this plan? [partial]: The current selector/context guides list Haiku 5.5, Sonnet 5.5, Opus 5.5 and Fable 5.1, plus older choices. Pricing includes the Opus/Sonnet/Haiku families on Team and Enterprise. Fable 5/5.1 use paid credits on Team Standard and legacy Enterprise Standard, a capped included share on Premium, and API-rate consumption on current Enterprise. Admin restrictions can remove access; no authenticated tenant picker was observed. Sources: claude:cl-model-menu-r2-20261026, claude:cl-context-plans-r2-20261026, claude:cl-pricing-20261026, claude:claude:fable-plan-20261026. - user_choice — Can users pick the model per chat? [partial]: Users select a chat model and effort from the menu; changes apply to the next response. Enterprise model controls may restrict choices. Office and Cowork defaults are scoped separately. Sources: claude:cl-model-menu-r2-20261026, claude:cl-model-control-20261026. - auto_routing — Does the product route between models automatically, and is the chosen model shown? [partial]: Fable 5/5.1 safety fallback is enabled by default and may rerun a flagged request on an Opus model in the same chat. A visible notice and responding-model label disclose the switch, and users can disable it. General task-complexity routing is not established. Sources: claude:claude:transparent-fallback-20261026, claude:claude:fable-plan-20261026. - multimodal_input — Which models accept images, audio or files? [partial]: The chat attachment guide documents images/PDF/documents; exact per-model modality and paid-seat compatibility remains unverified. Sources: claude:cl-upload-r2-20261026. Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-model-menu-r2-20261026, claude:cl-context-plans-r2-20261026, claude:cl-upload-r2-20261026, claude:cl-pricing-20261026, claude:claude:fable-plan-20261026, claude:cl-model-control-20261026, claude:claude:transparent-fallback-20261026 #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial The current offer lists a selectable catalogue of four open-model families. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Automatic routing, per-chat selection persistence and a per-model image/audio/file matrix were not documented or tested. - providers — Which model providers are available? [supported]: Named origins are OpenAI, Qwen, Mistral and Gemma. These are hosted open-model choices, not evidence of external provider API contracts. Sources: swisscom-assistant:swisscom-assistant:offer. - current_models — Which current models are selectable on this plan? [supported]: FAQ names GPT OSS 120B, Qwen3.5 397B A17B, Mistral Small 4 119B and Gemma 4 31B as current choices. Sources: swisscom-assistant:swisscom-assistant:offer. - user_choice — Can users pick the model per chat? [partial]: FAQ says the model can be chosen for the use case; per-chat switching behaviour was not observed. Sources: swisscom-assistant:swisscom-assistant:offer. - auto_routing — Does the product route between models automatically, and is the chosen model shown? [unknown]: Does the product route between models automatically, and is the chosen model shown? Unknown. Automatic routing, per-chat selection persistence and a per-model image/audio/file matrix were not documented or tested. - multimodal_input — Which models accept images, audio or files? [partial]: FAQ calls Qwen3.5 multimodal; factsheet includes image analysis and audio transcription across editions. Exact per-model input routing is not documented. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet ### MOD-02: Model freshness Judgment rule: Measure the days from a provider's general release to availability in the product for the last three major releases from OpenAI, Anthropic and Google (and Mistral where offered). Use dated changelogs or observation. Record deprecation notice for retired models. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Release notes and scoped retirement notices exist; comparative lag and pinning remain open. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: release_lag_days, version_pinning. - Read each atomic answer for its plan, access and feature limits. - release_lag_days — What was the lag for each of the last three major releases, per provider? [unknown]: What was the lag for each of the last three major releases, per provider? Unverified after checking release notes and Haiku notice; three provider/product release-date pairs and persistent enterprise model pinning not verified. - changelog — Is there a dated public model changelog? [supported]: Claude publishes dated model and product release notes. Sources: claude:cl-release. - deprecation_notice — How much notice is given before a model is removed? [partial]: Haiku 4.5 consumer removal has October 15-to-29 notice, explicitly excluding Team/Enterprise. A general commercial-model notice period was not established. Sources: claude:cl-haiku-notice. - version_pinning — Can an admin keep an older model version? [unknown]: Can an admin keep an older model version? Unverified after checking release notes and Haiku notice; three provider/product release-date pairs and persistent enterprise model pinning not verified. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-release, claude:cl-haiku-notice #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### MOD-03: Bring-your-own keys and provider contracts Judgment rule: Record customer-held API keys, customer cloud accounts (Azure OpenAI, Bedrock, Vertex), and aggregator routes (OpenRouter, LiteLLM) as separate routes. Record what still works without a vendor-provided model, whether prices change with BYO, and documented restrictions. API-key support does not imply support for the customer's own Azure contract. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Office add-ins advertise customer cloud credentials; that does not establish BYO inference in regular Claude chat. Availability: generally-available Delivery: native Scope: surfaces=Claude for Microsoft 365 official add-ins, Claude Team and Enterprise web workspaces; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Paid Office add-ins; regular Team/Enterprise chat only as an explicit gap; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: own_api_keys, custom_endpoint, byo_pricing, byo_restrictions. - Read each atomic answer for its plan, access and feature limits. - own_api_keys — Can the customer use its own provider API keys? [unknown]: Can the customer use its own provider API keys? Unverified after checking Office cloud-credential FAQ, regular chat model settings and commercial pricing; arbitrary API keys/endpoints, BYO price changes and feature parity not verified. - own_cloud_contract — Can it use its own Azure OpenAI, Bedrock or Vertex deployment? [partial]: Claude for Microsoft 365 advertises Foundry, Bedrock and Gemini Enterprise Agent Platform credentials. Regular Claude chat BYO cloud-account support remains unverified. Sources: claude:cl-office. - custom_endpoint — Can an admin add any OpenAI-compatible endpoint? [unknown]: Can an admin add any OpenAI-compatible endpoint? Unverified after checking Office cloud-credential FAQ, regular chat model settings and commercial pricing; arbitrary API keys/endpoints, BYO price changes and feature parity not verified. - byo_pricing — Does BYO change the licence price? [unknown]: Does BYO change the licence price? Unverified after checking Office cloud-credential FAQ, regular chat model settings and commercial pricing; arbitrary API keys/endpoints, BYO price changes and feature parity not verified. - byo_restrictions — Which features stop working with BYO? [unknown]: Which features stop working with BYO? Unverified after checking Office cloud-credential FAQ, regular chat model settings and commercial pricing; arbitrary API keys/endpoints, BYO price changes and feature parity not verified. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-office #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### MOD-04: Local and self-hosted models Judgment rule: Record support for models running in the customer's environment (vLLM, Ollama, TGI or similar) and which features work with them: chat, RAG, tools, embeddings. Distinguish a documented, supported route from a generic endpoint that happens to work. #### Claude Team / Enterprise Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Swisscom operates open models in Switzerland. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant. - self_hosted_chat — Can chat use a customer-hosted model? [unknown]: Can chat use a customer-hosted model? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant. - self_hosted_embeddings — Can retrieval use customer-hosted embeddings? [unknown]: Can retrieval use customer-hosted embeddings? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant. - feature_parity — Which features fail with self-hosted models? [unknown]: Which features fail with self-hosted models? Unknown. Customer-hosted chat/embeddings, supported serving runtimes and non-vendor-model feature parity are not documented for Swiss AI Assistant. - vendor_hosted_open_models — Does the vendor host open-weight models in EU/CH? [supported]: The current model FAQ and launch announcement describe open models on Swisscom Swiss AI Platform with processing in its Swiss data centres. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:announcement. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:announcement ### MOD-05: Model control and usage limits Judgment rule: Record admin allow-lists per group, default models, restrictions on which models may see which data, and per-user rate or fair-use limits. Test one restriction with two users in different groups. Record limits as enforced stops, warnings or undocumented fair use. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Enterprise has model/effort ceilings and ordinary defaults; always-start enforcement is a separate beta with project exceptions. Availability: beta Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Enterprise organization/custom-role model access and defaults; Always start with the default model and effort level is beta; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Beta applies specifically to forced starting model/effort; ordinary model ceilings and defaults are documented separately. Team entitlement is not inferred. - Existing chat-project selection is an explicit exception. No two-group/model restriction fixture; Chrome/Security and client-version coverage limits still apply. - model_allowlist_by_group — Can admins limit models per group? [partial]: Enterprise organization model/effort ceilings constrain custom roles; Haiku cannot be disabled. Per-source data-binding rules remain unverified. Sources: claude:cl-model-control-r2. - data_bound_models — Can admins restrict which models receive connector or knowledge content? [unknown]: Can admins restrict which models receive connector or knowledge content? Unverified after checking Claude Team/Enterprise pricing, identity, connector, privacy and release documentation retrieved 2026-10-21; no paid organization or shared fixture. - default_model — Can admins set the default model? [partial]: Enterprise can choose an ordinary organization/role default. The Always start switch is beta, still permits in-chat switching, and does not override remembered choices in existing chat projects. New projects and new project Cowork tasks use the default; unavailable product models fall back to Anthropic's recommendation. Sources: claude:cl-default-r2. - user_limits — What per-user message or token limits apply, and are they published? [supported]: Current usage-based Enterprise has no included token allowance or seat usage cap; Team/legacy plans differ. Sources: claude:cl-enterprise. - limit_behaviour — What happens when a limit is reached? [partial]: Disabling an enabled Enterprise model can require fallback or explicit switching; default selection is not permission to access a disabled model. Spend-limit enforcement remains separate. Sources: claude:cl-model-control-r2. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-model-control-r2, claude:cl-default-r2, claude:cl-enterprise #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Standard packages publish organisation-level monthly token allowances. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified. - model_allowlist_by_group — Can admins limit models per group? [unknown]: Can admins limit models per group? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified. - data_bound_models — Can admins restrict which models receive connector or knowledge content? [unknown]: Can admins restrict which models receive connector or knowledge content? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified. - default_model — Can admins set the default model? [unknown]: Can admins set the default model? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified. - user_limits — What per-user message or token limits apply, and are they published? [partial]: Essential 20m, Professional 75m and Premium 200m tokens/month per company. These are pooled company allowances, not documented per-user caps. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - limit_behaviour — What happens when a limit is reached? [unknown]: What happens when a limit is reached? Unknown. Group allow-lists, content/model binding, admin defaults, per-user rate limits and behaviour after exhaustion or premium-model accounting are not specified. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet ## Company knowledge ### KNOW-01: Files in chat Judgment rule: Record supported formats, size and count limits, scanned-PDF OCR, tables and spreadsheets, images inside documents, and whether a file is read in full or retrieved in chunks. Upload the shared fixture set (long German PDF, scanned contract, Excel with formulas, PowerPoint) and record failures. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Chat attachments, project knowledge files and code/file tools have separate published limits. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team/Enterprise Chat attachments and project Files; enabled Chat code/file path only where explicitly named; add_ons=Code execution/file creation must be enabled for XLSX and the computing/file-tool route; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Limits are assigned to the named UI/repository/tool path rather than treated as conflicting universal maxima. Exact large-attachment transfer into the computing environment remains untested. - Office/Cowork paths are excluded. No long PDF, scan, formula workbook or PowerPoint fixture. - formats — Which formats are accepted? [supported]: Chat attachments support PDF/DOCX/CSV/TXT/HTML/ODT/RTF/EPUB/JSON and XLSX with code execution; JPEG/PNG/GIF/WebP images. This is not an Office/Cowork format matrix. Sources: claude:cl-upload-r2. - limits — What size and count limits apply per file and chat? [partial]: Chat Add files/photo attachments:500 MB/file,20/chat, PDF 1000-page maximum. Project Files:30 MB/file. The separate code/file-creation guide specifies30 MB per upload/download in its computing/file-tool path, with a separate larger-PDF processing caveat. A500 MB attachment is not promised to work in that30 MB tool path. Sources: claude:cl-upload-r2, claude:cl-code-files-r2. - ocr — Are scanned PDFs read? [partial]: For Chat PDF processing, up to 100 pages receive visual/text analysis;101–1000 pages text only. Scanned-contract OCR accuracy was not tested. Sources: claude:cl-upload-r2. - spreadsheets — Are Excel tables read with structure intact? [partial]: Chat XLSX uploads require code/file creation; its file-tool guide has a30 MB upload/download limit. Formula/table preservation was not fixture-tested. Sources: claude:cl-upload-r2, claude:cl-code-files-r2. - full_vs_chunked — Is the whole file used or only retrieved parts, and does the user see which? [partial]: Paid projects switch to search-based RAG near context limits and show an indicator; this does not establish every chat-file reading path. Sources: claude:cl-rag. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-upload-r2, claude:cl-code-files-r2, claude:cl-rag #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial The factsheet lists document, image and audio analysis. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run. - formats — Which formats are accepted? [partial]: Lists PDF, Word, Excel, CSV, JSON, TXT and audio files, plus image analysis. Exact extensions and codec limits are not enumerated. Sources: swisscom-assistant:swisscom-assistant:factsheet. - limits — What size and count limits apply per file and chat? [unknown]: What size and count limits apply per file and chat? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run. - ocr — Are scanned PDFs read? [unknown]: Are scanned PDFs read? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run. - spreadsheets — Are Excel tables read with structure intact? [unknown]: Are Excel tables read with structure intact? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run. - full_vs_chunked — Is the whole file used or only retrieved parts, and does the user see which? [unknown]: Is the whole file used or only retrieved parts, and does the user see which? Unknown. Storage quotas are per company, not per-file or per-chat limits. OCR, spreadsheet formula/table fidelity and whole-document versus chunked processing were not established; no upload fixture was run. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:factsheet ### KNOW-02: Knowledge bases and shared collections Judgment rule: Record curated document collections that persist across chats, who can create and share them, size limits, and how they attach to assistants. Distinguish personal, group and organisation-wide scope. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Projects persist curated knowledge and instructions and support organizational sharing. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Read each atomic answer for its plan, access and feature limits. - persistent_collections — Can users keep document collections across chats? [supported]: Projects retain a knowledge base and instructions for related chats. Sources: claude:cl-projects. - sharing_scope — Can collections be shared with users, groups or the whole organisation? [supported]: Team/Enterprise share projects with organization members; Enterprise groups can receive shared resources. Sources: claude:cl-projects, claude:cl-groups. - size_limits — What are the collection limits? [partial]: Project files have a 30 MB limit; paid RAG expands effective knowledge capacity, with no fixed total capacity verified. Sources: claude:cl-upload, claude:cl-rag. - assistant_binding — Can collections be bound to an assistant? [partial]: Project instructions and knowledge provide persistent task context; binding tools/model into a separately versioned assistant was not fully verified. Sources: claude:cl-projects. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-projects, claude:cl-groups, claude:cl-upload, claude:cl-rag #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Paid editions provide persistent document-backed personal assistants that can be shared. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Per-collection limits, shared-collection ownership and sharing-target controls need documentation or an authenticated tenant. - persistent_collections — Can users keep document collections across chats? [supported]: Users upload documents to assistants and retain chat histories; assistant storage persists across use. Sources: swisscom-assistant:swisscom-assistant:offer. - sharing_scope — Can collections be shared with users, groups or the whole organisation? [partial]: Assistant sharing is included in paid editions; exact individual/group/organisation targeting is not specified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - size_limits — What are the collection limits? [partial]: Essential up to 3 assistants/user and 5 GB/customer; Professional 5 and 40 GB; Premium 7 and 150 GB. Per-collection file/count caps are not published. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - assistant_binding — Can collections be bound to an assistant? [supported]: Employees build assistants with specific uploaded documents as their information sources. Sources: swisscom-assistant:swisscom-assistant:offer. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet ### KNOW-03: Enterprise connectors Judgment rule: List each connector separately with plan, availability and setup owner: SharePoint, OneDrive, Outlook, Teams, Google Drive, Gmail, Confluence, Jira, Notion, Box, Salesforce, ServiceNow, file shares. Record whether the vendor or a third party (or the customer via MCP) provides it, and whether it needs admin consent. A connector listed on a roadmap or partner page is `announced`. An on-prem connector or gateway proves access to local data, not a self-hosted platform (DATA-02). #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial First-party Microsoft/Google connectors and custom MCP provide distinct enterprise-data routes. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - atlassian: Claude Enterprise documents Atlassian Rovo MCP for Jira, Confluence and Teamwork Graph, including organization-managed authorization through Okta. This does not establish a native indexed Confluence connector, universal Team entitlement or observed ACL fidelity. - other_systems: Enterprise docs list GitHub and Slack; Salesforce is a separately approved paid-plan beta in release notes. Box/ServiceNow details remain unverified. - on_prem_sources: Remote MCP must be reachable from Anthropic cloud; Desktop-local MCP is separate and unavailable in cloud chat/Cowork. Named file-share/database connectors were not verified. - microsoft_365 — Which M365 sources (SharePoint, OneDrive, Outlook, Teams) are connected? [supported]: Anthropic-hosted Graph connector covers SharePoint, OneDrive, Outlook and Teams; Claude owner enablement and Entra consent are separate. Sources: claude:cl-m365-20261026. - google_workspace — Which Google sources are connected? [supported]: Gmail, Calendar and Drive are documented with owner enablement and user authorization; live Docs/Sheets/Slides are separate connectors. Sources: claude:cl-google-20261026. - atlassian — Confluence and Jira? [partial]: Claude Enterprise documents Atlassian Rovo MCP for Jira, Confluence and Teamwork Graph, including organization-managed authorization through Okta. This does not establish a native indexed Confluence connector, universal Team entitlement or observed ACL fidelity. Sources: claude:claude:atlassian-enterprise-20261026, claude:cl-mcp-20261026. - other_systems — Which other business systems? [partial]: Enterprise docs list GitHub and Slack; Salesforce is a separately approved paid-plan beta in release notes. Box/ServiceNow details remain unverified. Sources: claude:cl-enterprise-20261026, claude:cl-release-20261026. - on_prem_sources — Can on-prem file shares or databases be connected? [partial]: Remote MCP must be reachable from Anthropic cloud; Desktop-local MCP is separate and unavailable in cloud chat/Cowork. Named file-share/database connectors were not verified. Sources: claude:cl-mcp-20261026. - connector_provider — Who builds and maintains each connector? [supported]: Microsoft connector is Anthropic-hosted; custom MCP may be built/hosted by the customer or a third party. Sources: claude:cl-m365-20261026, claude:cl-mcp-20261026. Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-m365-20261026, claude:cl-google-20261026, claude:cl-enterprise-20261026, claude:cl-release-20261026, claude:cl-mcp-20261026, claude:claude:atlassian-enterprise-20261026 #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### KNOW-04: Permission-aware retrieval Judgment rule: Using two test users, verify that a restricted document in the fixture tenant is never cited or summarised for the user without access, including after a permission change. Record whether permissions are enforced at query time by the source system, mirrored into an index, or not enforced. Record the propagation delay of a revocation. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Documented live-source permissions do not replace the required two-user test. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - No observed permission assurance or revocation SLA is established. Shared conversation output can reveal retrieved content to recipients. - source_permissions_respected — Are source permissions enforced per user? [supported]: Microsoft and Google connectors use the connected user account permissions. Sources: claude:cl-m365, claude:cl-google. - enforcement_point — Does the source system, a mirrored index or nothing enforce them? [supported]: Microsoft Graph delegated calls check source access; the connector is a proxy without a copied file-content cache. Sources: claude:cl-m365. - revocation_delay — How quickly does a removed permission take effect? [unknown]: How quickly does a removed permission take effect? Unverified after checking connector security and user docs; no restricted-document or revocation-latency fixture. - admin_scope_controls — Can admins exclude sites, folders or labels? [partial]: Owners control connectors/tools; Microsoft Sites.Selected and a SharePoint site allowlist are explicitly unavailable in this connector. Sources: claude:cl-m365-user. - sensitivity_labels — Are Microsoft Purview or similar labels respected? [partial]: The Microsoft security guide says delegated access respects M365 DLP; exact Purview label exclusion behavior was not tested. Sources: claude:cl-m365. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-m365, claude:cl-google, claude:cl-m365-user #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### KNOW-05: Freshness and sync model Judgment rule: Record live (federated) search versus a copied index, sync interval, deletion propagation, and where the index is stored. Edit and delete one fixture document and record when answers change. A copied index adds storage location to DATA-01. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Microsoft content is fetched on demand; Google project references have a separate sync path. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: sync_interval, deletion_propagation, index_location. - Read each atomic answer for its plan, access and feature limits. - live_or_indexed — Is content searched live or copied into an index? [partial]: Microsoft uses on-demand Graph access without caching file content. Google Docs attached to private projects sync from Drive. Sources: claude:cl-m365, claude:cl-google. - sync_interval — How often does an index refresh? [unknown]: How often does an index refresh? Unverified after checking Microsoft proxy and Google Workspace docs; full sync interval, deletion propagation and copied-index storage map not measured. - deletion_propagation — How quickly does a deleted document disappear? [unknown]: How quickly does a deleted document disappear? Unverified after checking Microsoft proxy and Google Workspace docs; full sync interval, deletion propagation and copied-index storage map not measured. - index_location — Where is indexed content stored? [unknown]: Where is indexed content stored? Unverified after checking Microsoft proxy and Google Workspace docs; full sync interval, deletion propagation and copied-index storage map not measured. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-m365, claude:cl-google #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### KNOW-06: Grounding and retrieval quality Judgment rule: Run the shared question set over the fixture corpus: factual lookups, cross-document questions, German document with an English question, a question with no answer in the corpus. Record citation presence, link accuracy, correct answers and refusals to invent. Disclose model, settings, attempt count and failures. Single runs support a case study, not a ranking. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Google-source citations are documented; grounding accuracy remains unmeasured. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - No observed accuracy or cross-language retrieval ranking. - citations — Are answers linked to specific sources? [partial]: Google connector answers cite original email/calendar/document sources when available. Sources: claude:cl-google. - citation_accuracy — Do the cited passages support the answer? [unknown]: Do the cited passages support the answer? Unverified after checking Google connector citation docs; no multilingual shared corpus, cross-document, citation-accuracy or unanswerable-question test. - cross_language — Does a question in one language find documents in another? [unknown]: Does a question in one language find documents in another? Unverified after checking Google connector citation docs; no multilingual shared corpus, cross-document, citation-accuracy or unanswerable-question test. - no_answer_behaviour — Does it say when the corpus has no answer? [unknown]: Does it say when the corpus has no answer? Unverified after checking Google connector citation docs; no multilingual shared corpus, cross-document, citation-accuracy or unanswerable-question test. - observed_accuracy — How many of the question set were answered correctly? [unknown]: How many of the question set were answered correctly? Unverified after checking Google connector citation docs; no multilingual shared corpus, cross-document, citation-accuracy or unanswerable-question test. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-google #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial The basic-feature list advertises source references; citation accuracy was not tested. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour. - citations — Are answers linked to specific sources? [partial]: Transparent source references are listed as a basic feature; passage granularity was not established. Sources: swisscom-assistant:swisscom-assistant:offer. - citation_accuracy — Do the cited passages support the answer? [unknown]: Do the cited passages support the answer? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour. - cross_language — Does a question in one language find documents in another? [unknown]: Does a question in one language find documents in another? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour. - no_answer_behaviour — Does it say when the corpus has no answer? [unknown]: Does it say when the corpus has no answer? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour. - observed_accuracy — How many of the question set were answered correctly? [unknown]: How many of the question set were answered correctly? Unknown. No shared DE/FR/EN corpus was loaded. Citation correctness, cross-language recall, refusal for unanswered questions and question-set accuracy remain untested. The guide recommends refusal instructions without proving enforced behaviour. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer ### KNOW-07: Memory and personal context Judgment rule: Record personal custom instructions, cross-chat memory, project or workspace context, and user controls to view, edit, delete or disable memory. Record whether admins can disable memory organisation-wide. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Improved memory and legacy memory have different Team/Enterprise administration and Cowork behavior. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team/Enterprise improved Settings>Memory experience; legacy Settings>Capabilities memory is separately qualified; project instructions are independent; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Identify experience by Settings>Memory versus legacy Memory under Settings>Capabilities; neither control set is applied universally. - No organization memory fixture. Current page retains a legacy section for a small number of Team/Enterprise organizations. - custom_instructions — Can users set persistent instructions? [supported]: Projects have persistent instructions for context and style. Sources: claude:cl-projects. - cross_chat_memory — Does the product remember facts across chats? [partial]: Improved memory: owners enable availability and members opt in; cloud Cowork shares Chat memory, local Cowork does not. Legacy memory is chat-only and unavailable in Cowork. Sources: claude:cl-memory-r2. - user_memory_controls — Can users view, edit and delete memories? [partial]: Improved memory users inspect/delete topics, pause/reset and choose sensitive-topic opt-in. Incognito remains subject to organization export/retention. Legacy settings and summary-memory behavior differ. Sources: claude:cl-memory-r2. - admin_memory_controls — Can admins turn memory off? [partial]: Improved memory: Owners/Primary Owners control availability; disabling it deletes existing entries. Legacy Team explicitly lacks org-level memory controls. Improved memory is unavailable under the named HIPAA/public-sector/custom-retention agreements. Sources: claude:cl-memory-r2. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-projects, claude:cl-memory-r2 #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ## Assistants and agents ### AGT-01: Custom assistants Judgment rule: Record creation of assistants with instructions, model, knowledge and tools; who can create; sharing scope; versioning; and an internal catalogue or directory. Build one HR policy assistant on the fixture and share it with one group. Prompt templates and a prompt library are recorded here. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Projects, skills, plugins and artifacts provide reusable task context; full assistant governance remains partly unverified. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - No HR-policy assistant was built or shared with a test group. - create_assistants — Can users create assistants with instructions, knowledge and tools? [partial]: Projects pair instructions/knowledge; skills and plugins provide reusable task behavior, while custom agent model/tool binding was not fully audited. Sources: claude:cl-projects, claude:cl-academy. - creator_permissions — Can admins limit who creates them? [partial]: Enterprise groups/custom roles control plugin access and shared resources; a complete assistant-creator matrix was not verified. Sources: claude:cl-groups. - sharing_scope — Can assistants be shared with users, groups or everyone? [supported]: Team/Enterprise projects share with organization members; Enterprise groups can receive projects/skills/plugins. Sources: claude:cl-projects, claude:cl-groups. - catalogue — Is there an internal assistant directory? [partial]: Organization resources and plugins can be shared; a complete internal assistant directory was not inspected. Sources: claude:cl-groups. - prompt_library — Are shared prompt templates available? [partial]: Skills capture reusable instructions/processes across Office apps; plain prompt-template catalogue behavior was not verified. Sources: claude:cl-office. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-projects, claude:cl-academy, claude:cl-groups, claude:cl-office #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Users create named assistants from documents and system instructions, with starter prompts and sharing. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested. - create_assistants — Can users create assistants with instructions, knowledge and tools? [partial]: The guide describes a named assistant, description, system prompt and uploaded documents. External tool assignment is not specified. Sources: swisscom-assistant:swisscom-assistant:guide. - creator_permissions — Can admins limit who creates them? [unknown]: Can admins limit who creates them? Unknown. Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested. - sharing_scope — Can assistants be shared with users, groups or everyone? [partial]: Users can share assistants with colleagues; exact user/group/company scope is not specified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:guide. - catalogue — Is there an internal assistant directory? [unknown]: Is there an internal assistant directory? Unknown. Creator restrictions, directory/catalogue, assistant versioning, tool assignment and precise sharing scope were not documented or tested. - prompt_library — Are shared prompt templates available? [partial]: Assistant conversation starters can store example prompts. An organisation-managed shared prompt library is unverified. Sources: swisscom-assistant:swisscom-assistant:guide. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:guide, swisscom-assistant:swisscom-assistant:offer ### AGT-02: Tools, actions and MCP Judgment rule: Record built-in tools, custom actions (OpenAPI), MCP client support (local and remote servers), authentication model per tool (shared service account or per-user OAuth), and admin approval of tools. Verify one external-tool call and its access boundary. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Claude supports remote and local MCP with different execution and identity boundaries. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - No external-tool call or fixture permission test was performed. - builtin_tools — Which tools are built in? [supported]: Code execution, web search, Research and connector tools are listed for commercial plans. Sources: claude:cl-pricing. - custom_actions — Can admins add API actions? [partial]: Custom remote MCP can expose action tools; OpenAPI-specific action configuration was not separately verified. Sources: claude:cl-mcp. - mcp_client — Can it use remote MCP servers, and with what admin control? [supported]: Remote MCP works through Anthropic cloud. Desktop-local MCP is a separate local-network mechanism; Cowork/cloud chat cannot use that local configuration. Sources: claude:cl-mcp. - tool_auth — Do tools act as the user or as a shared account? [supported]: Remote connectors can use per-user OAuth or fixed shared request-header credentials; the latter exposes that credential's access to users. Sources: claude:cl-mcp. - tool_approval — Can admins approve or block tools, and can users confirm actions before they run? [partial]: Owners enable connectors and tools; Microsoft Teams sends require Ask, while other tools have configurable permission behavior. Sources: claude:cl-m365, claude:cl-mcp. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-pricing, claude:cl-mcp, claude:cl-m365 #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Standard editions include Web Fetch, with published request allowances. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented. - builtin_tools — Which tools are built in? [supported]: Processing web content via Web Fetch is included: 500 requests/month Essential, 2,000 Professional and 5,000 Premium; Custom is tailored. Sources: swisscom-assistant:swisscom-assistant:factsheet. - custom_actions — Can admins add API actions? [unknown]: Can admins add API actions? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented. - mcp_client — Can it use remote MCP servers, and with what admin control? [unknown]: Can it use remote MCP servers, and with what admin control? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented. - tool_auth — Do tools act as the user or as a shared account? [unknown]: Do tools act as the user or as a shared account? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented. - tool_approval — Can admins approve or block tools, and can users confirm actions before they run? [unknown]: Can admins approve or block tools, and can users confirm actions before they run? Unknown. Custom API actions, MCP client support, local/remote server controls, tool OAuth/shared-account identity and action approvals are not documented. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:factsheet ### AGT-03: Web search and deep research Judgment rule: Record web search on/off control per organisation and group, search provider, citation of web sources, deep or multi-step research, and whether queries leave the residency boundary. Admins of regulated companies often need web search off. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Web search and Research are offered; detailed search-provider geography and group policy remain open. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - search_provider: Which search provider handles queries, and where? Unverified after checking commercial plan comparison, connector and release docs; current search provider, query location, web-specific citation behavior and full admin toggle matrix not established. Search on 2026-10-26: https://claude.com/pricing, https://support.claude.com/en/articles/13345190-get-started-with-claude-cowork, https://support.claude.com/en/articles/10684626-enable-and-use-web-search. No additional scoped evidence established this answer. - web_search — Is web search available? [supported]: Commercial plans include web search. Sources: claude:cl-pricing-20261026. - admin_toggle — Can admins disable it per organisation or group? [supported]: An Owner or Primary Owner enables web search for the Team/Enterprise workspace under Organization settings > Capabilities. Members then enable it in chat; the new unified experience can invoke search without a per-chat toggle. Sources: claude:claude:web-search-controls-20261026. - search_provider — Which search provider handles queries, and where? [unknown]: Which search provider handles queries, and where? Unverified after checking commercial plan comparison, connector and release docs; current search provider, query location, web-specific citation behavior and full admin toggle matrix not established. Search on 2026-10-26: https://claude.com/pricing, https://support.claude.com/en/articles/13345190-get-started-with-claude-cowork, https://support.claude.com/en/articles/10684626-enable-and-use-web-search. No additional scoped evidence established this answer. - deep_research — Is multi-step research with a report available? [supported]: Commercial plans list Research; no shared-corpus report was run. Sources: claude:cl-pricing-20261026. - web_citations — Are web sources cited? [supported]: The web-search guide documents direct citations and links to the sources used in searched answers. Citation correctness was not fixture-tested. Sources: claude:claude:web-search-controls-20261026. Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-pricing-20261026, claude:claude:web-search-controls-20261026 #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Web search is a paid Custom option; standard Web Fetch is a different feature. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine. - web_search — Is web search available? [supported]: Factsheet explicitly marks Web Search unavailable in Essential/Professional/Premium and available for an additional charge in Custom. Sources: swisscom-assistant:swisscom-assistant:factsheet. - admin_toggle — Can admins disable it per organisation or group? [unknown]: Can admins disable it per organisation or group? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine. - search_provider — Which search provider handles queries, and where? [unknown]: Which search provider handles queries, and where? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine. - deep_research — Is multi-step research with a report available? [unknown]: Is multi-step research with a report available? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine. - web_citations — Are web sources cited? [unknown]: Are web sources cited? Unknown. Search provider/region, admin organisation/group control, multi-step report research and search citation behaviour are not specified. Trial terms identify an unnamed EU Web Fetch provider, not a search engine. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:factsheet ### AGT-04: Workflows and automation Judgment rule: Record no-code or low-code workflows, scheduled prompts, triggers from email, forms or business systems, and multi-step chains. Name where they run and who can build them. A shared prompt template is not a workflow. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Cowork documents scheduled multi-step tasks; external-event triggers remain unverified. Availability: beta Delivery: native Scope: surfaces=Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team and Enterprise Cowork; cloud execution in beta; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: event_triggers. - Read each atomic answer for its plan, access and feature limits. - workflow_builder — Is there a workflow or chain builder? [partial]: Cowork turns outcome instructions into multi-step tasks and reusable scheduled work; a separate no-code graph builder was not verified. Sources: claude:cl-cowork. - scheduled_tasks — Can prompts or assistants run on a schedule? [partial]: Scheduled Cowork tasks run in the cloud with no device online, subject to commercial beta and admin access. Sources: claude:cl-cowork. - event_triggers — Can external events start a workflow? [unknown]: Can external events start a workflow? Unverified after checking Cowork task/schedule and connector docs; no external-event trigger contract or event fixture. - builder_audience — Is building aimed at business users, IT or developers? [supported]: Cowork is aimed at knowledge work with no terminal required. Sources: claude:cl-cowork. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-cowork #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Workflow automation is listed as a paid Custom option. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled. - workflow_builder — Is there a workflow or chain builder? [partial]: Factsheet marks workflow automation unavailable on standard editions and chargeable in Custom. A customer-configurable builder is not described. Sources: swisscom-assistant:swisscom-assistant:factsheet. - scheduled_tasks — Can prompts or assistants run on a schedule? [unknown]: Can prompts or assistants run on a schedule? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled. - event_triggers — Can external events start a workflow? [unknown]: Can external events start a workflow? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled. - builder_audience — Is building aimed at business users, IT or developers? [unknown]: Is building aimed at business users, IT or developers? Unknown. Builder audience, schedules, external triggers and where workflows execute are not documented. The separate GenAI Studio platform is not assumed to be bundled. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:factsheet ### AGT-05: Agentic task execution Judgment rule: Record an agent mode that plans and carries out multi-step tasks with tools (browser, files, connectors), with visible steps, user confirmation of side effects and stop control. Run one fixture task (gather three documents, draft a summary, propose an email). Record interventions and what ran. A final claim of success is not proof. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Cowork documents multi-step execution; broad action and stop-control behavior remains untested. Availability: beta Delivery: native Scope: surfaces=Claude Cowork cloud and desktop task execution, Claude connectors and remote MCP integrations; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team/Enterprise Cowork; cloud beta where stated; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - visible_steps: The documented task flow includes planning and subtasks; complete tool-step visibility was not independently observed. - side_effect_confirmation: Microsoft connector has required confirmations for specified email/calendar/Teams actions; this does not establish mandatory confirmation for every Cowork side effect. - stop_control: The paid-plan Cowork safety guide documents user stopping/monitoring of tasks. It does not guarantee that stopping reverses a completed write or cancels every submitted external action. - agent_mode — Is there an agent mode for multi-step tasks? [supported]: Paid Cowork plans and executes multi-step tasks with code, files and browser access where permitted. Sources: claude:cl-cowork-20261026. - visible_steps — Are steps and tool calls shown? [partial]: The documented task flow includes planning and subtasks; complete tool-step visibility was not independently observed. Sources: claude:cl-cowork-20261026. - side_effect_confirmation — Must the user confirm actions with side effects? [partial]: Microsoft connector has required confirmations for specified email/calendar/Teams actions; this does not establish mandatory confirmation for every Cowork side effect. Sources: claude:cl-m365-20261026. - stop_control — Can the user stop a running task? [partial]: The paid-plan Cowork safety guide documents user stopping/monitoring of tasks. It does not guarantee that stopping reverses a completed write or cancels every submitted external action. Sources: claude:claude:cowork-stop-20261026, claude:cl-cowork-20261026. Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-cowork-20261026, claude:cl-m365-20261026, claude:claude:cowork-stop-20261026 #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial AI agents are listed as a paid Custom option. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established. - agent_mode — Is there an agent mode for multi-step tasks? [partial]: Factsheet marks AI agents unavailable on standard editions and chargeable in Custom; task/tool scope is not specified. Sources: swisscom-assistant:swisscom-assistant:factsheet. - visible_steps — Are steps and tool calls shown? [unknown]: Are steps and tool calls shown? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established. - side_effect_confirmation — Must the user confirm actions with side effects? [unknown]: Must the user confirm actions with side effects? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established. - stop_control — Can the user stop a running task? [unknown]: Can the user stop a running task? Unknown. Visible plans/tool calls, confirmation of side effects, stop controls and actual task execution were not established. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:factsheet ### AGT-06: Programmable access Judgment rule: Record a public API for chat, assistants and knowledge, SDKs, API authentication, rate limits and whether API use counts against the same governance (audit, budgets, model restrictions). Being an MCP client is different from exposing the product over MCP. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial A public model API and separate compliance/analytics interfaces exist; workspace feature parity is unverified. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: knowledge_api, mcp_server. - Read each atomic answer for its plan, access and feature limits. - chat_api — Is there an API for chat and assistants? [partial]: Claude Platform has a public separately priced model API; this does not establish API access to the same Claude Team/Enterprise assistant conversations. Sources: claude:cl-api-prices. - knowledge_api — Can documents be loaded through an API? [unknown]: Can documents be loaded through an API? Unverified after checking Claude Platform pricing and commercial Compliance API docs; workspace knowledge ingestion and product MCP-server exposure not verified. - api_governance — Do audit, budgets and model rules apply to API use? [partial]: Enterprise Compliance API covers eligible deployments; automatic parity of model, budget and audit policy with separately purchased API usage was not established. Sources: claude:cl-compliance. - mcp_server — Does the product expose itself to other agents over MCP? [unknown]: Does the product expose itself to other agents over MCP? Unverified after checking Claude Platform pricing and commercial Compliance API docs; workspace knowledge ingestion and product MCP-server exposure not verified. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-api-prices, claude:cl-compliance #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ## Daily work ### WORK-01: Clients and access points Judgment rule: List web, desktop (Windows, macOS), iOS, Android, mobile browser and browser extension separately. For each, record login with company SSO, feature gaps against web, and MDM/Intune deployability. An installable app is different from a mobile website. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Web, native clients and Chrome access are documented, with distinct admin and beta eligibility. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Read each atomic answer for its plan, access and feature limits. - web — Is a full web client available? [supported]: Commercial Claude is available on the web. Sources: claude:cl-enterprise. - desktop_apps — Windows and macOS apps? [supported]: Cowork supports macOS and Windows desktop clients on paid plans. Sources: claude:cl-cowork. - mobile_apps — iOS and Android apps with SSO? [partial]: iOS/Android clients support commercial accounts; SSO mobile login was not tested. Sources: claude:cl-cowork, claude:cl-m365-user. - browser_extension — Is there a browser extension or sidebar? [partial]: Claude in Chrome is available with plan/Enterprise admin eligibility. Sources: claude:cl-cowork. - managed_deployment — Can IT deploy and configure clients through MDM? [partial]: Team and Enterprise plan comparisons list enterprise desktop deployment; exact MDM packages/policies were not reviewed. Sources: claude:cl-pricing. - client_feature_gaps — Which features are missing on mobile? [partial]: Exports require web/Desktop; cloud Cowork rollout and admin enablement differ from local desktop execution. Sources: claude:cl-export-user, claude:cl-cowork. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-enterprise, claude:cl-cowork, claude:cl-m365-user, claude:cl-pricing, claude:cl-export-user #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial A browser-accessed company chatbot with Swisscom Login is offered. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded. - web — Is a full web client available? [supported]: The offer links activation through My Swisscom Business and describes an online company chatbot; browser access is shown by the published workspace material. Sources: swisscom-assistant:swisscom-assistant:offer. - desktop_apps — Windows and macOS apps? [unknown]: Windows and macOS apps? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded. - mobile_apps — iOS and Android apps with SSO? [unknown]: iOS and Android apps with SSO? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded. - browser_extension — Is there a browser extension or sidebar? [unknown]: Is there a browser extension or sidebar? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded. - managed_deployment — Can IT deploy and configure clients through MDM? [unknown]: Can IT deploy and configure clients through MDM? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded. - client_feature_gaps — Which features are missing on mobile? [unknown]: Which features are missing on mobile? Unknown. Native Windows/macOS or iOS/Android apps, extension/sidebar, MDM configuration and mobile feature parity are not documented for this business Assistant. The separate consumer myAI product is excluded. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer ### WORK-02: Office suite and Teams integration Judgment rule: Record presence inside Word, Excel, PowerPoint, Outlook and Teams (and Google Docs, Gmail), with what the assistant can do in each: read the open document, write into it, act on mail. Record extra licences and admin consent needed. A connector that searches Office files is KNOW-03, not WORK-02. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Native Microsoft add-ins and a separate Google Workspace beta have different approval and data paths. Availability: generally-available Delivery: native Scope: surfaces=Claude for Microsoft 365 official add-ins, Claude connectors and remote MCP integrations, Claude native Google Workspace sidebar beta; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team/Enterprise Office; Outlook beta; Google Workspace native beta; add_ons=Microsoft/Google subscriptions and administrator deployment approval where required; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - No deployment or native-edit fixture. Google extension retains its own local per-file history and does not inherit custom organization retention. - word_excel_powerpoint — Does it work inside Word, Excel and PowerPoint? [supported]: Claude advertises native Excel/PowerPoint/Word add-ins as generally available on paid plans. Sources: claude:cl-office. - outlook — Does it work inside Outlook? [supported]: Outlook add-in is beta and opens drafts in the native composer for user sending. Sources: claude:cl-office. - teams — Is there a Teams app or bot? [partial]: Teams read/write is through the separate Microsoft connector; a native Teams app was not established. Sources: claude:cl-m365. - google_workspace_apps — Does it work inside Docs, Sheets or Gmail? [supported]: Native Google Docs/Sheets/Slides sidebar is beta for Team/Enterprise, installed via Google Marketplace. It edits the open file under the user identity with ask-before-edits by default; connectors are a separate feature. Sources: claude:cl-google-addon. - licence_prerequisites — Which licences or consents are needed? [partial]: Paid Claude or supported cloud credentials are advertised for Office; Google add-in needs a paid supported plan and Marketplace approval. Microsoft source connector needs work-account/Entra consent. Sources: claude:cl-office, claude:cl-google-addon, claude:cl-m365-user. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-office, claude:cl-m365, claude:cl-google-addon, claude:cl-m365-user #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### WORK-03: Translation and writing Judgment rule: Record document translation preserving layout, the translation engine (LLM or dedicated such as DeepL), glossaries, formality control, supported languages including Swiss German conventions (no ß), and rewriting/proofreading tools. Translate the shared German contract into French and Italian and record layout and glossary results. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Office rewriting/review is documented; translation fidelity and glossary controls remain unverified. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: document_translation, translation_engine, glossaries, formality_and_variants. - Read each atomic answer for its plan, access and feature limits. - document_translation — Can whole documents be translated with formatting kept? [unknown]: Can whole documents be translated with formatting kept? Unverified after checking Office and project-instruction docs; layout-preserving DE-to-FR/IT translation, dedicated engine, glossary and Swiss-language controls not established. - translation_engine — Which engine translates? [unknown]: Which engine translates? Unverified after checking Office and project-instruction docs; layout-preserving DE-to-FR/IT translation, dedicated engine, glossary and Swiss-language controls not established. - glossaries — Are company glossaries supported? [unknown]: Are company glossaries supported? Unverified after checking Office and project-instruction docs; layout-preserving DE-to-FR/IT translation, dedicated engine, glossary and Swiss-language controls not established. - formality_and_variants — Can formality and regional variants (de-CH) be set? [unknown]: Can formality and regional variants (de-CH) be set? Unverified after checking Office and project-instruction docs; layout-preserving DE-to-FR/IT translation, dedicated engine, glossary and Swiss-language controls not established. - writing_tools — Are dedicated rewrite and proofreading tools available? [partial]: Word add-in advertises tracked revisions, comments and company styles; no proofreading/translation fixture was run. Sources: claude:cl-office. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-office #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Basic text translation and rewriting are advertised; de-CH/formality can be requested in assistant instructions. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established. - document_translation — Can whole documents be translated with formatting kept? [unknown]: Can whole documents be translated with formatting kept? Unknown. Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established. - translation_engine — Which engine translates? [partial]: Product describes AI text translation and rewriting using its LLM chatbot; no separate translation service is named. Sources: swisscom-assistant:swisscom-assistant:offer. - glossaries — Are company glossaries supported? [unknown]: Are company glossaries supported? Unknown. Whole-document formatting, glossaries, enforced de-CH controls and translation quality on the shared contract fixture were not established. - formality_and_variants — Can formality and regional variants (de-CH) be set? [partial]: Guide shows assistant instructions for Swiss spelling, ss instead of ß and informal/formal address. This is prompt guidance, not an enforced locale control. Sources: swisscom-assistant:swisscom-assistant:guide. - writing_tools — Are dedicated rewrite and proofreading tools available? [supported]: Translate, rewrite, summarise and create text are advertised across the basic service. Sources: swisscom-assistant:swisscom-assistant:offer. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:guide ### WORK-04: Image generation and editing Judgment rule: Record available image models, editing (inpainting, reference images), admin control and per-image cost visibility, and licence or usage terms for generated images. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Claude explicitly excludes native photo/illustration generation; HTML/SVG visuals and uploaded-image analysis are separate capabilities. Availability: unknown Delivery: unknown Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients; version=Public help checked 2026-10-26; plan=Team/Enterprise native Claude web and desktop; third-party image tools excluded; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Supported commercial regions; os=not specified. Limitations: - image_editing: Can users edit uploaded images? Unverified after checking Claude pricing, artifacts and code/file-creation docs; design/artifact creation does not establish a native raster image model, uploaded-image editing, per-image controls or image-specific licence terms. Search on 2026-10-26: https://support.claude.com/en/articles/9002504-can-claude-produce-images, https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language. No additional scoped evidence established this answer. - admin_control: Can admins restrict image generation? Unverified after checking Claude pricing, artifacts and code/file-creation docs; design/artifact creation does not establish a native raster image model, uploaded-image editing, per-image controls or image-specific licence terms. Search on 2026-10-26: https://support.claude.com/en/articles/9002504-can-claude-produce-images, https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language. No additional scoped evidence established this answer. - usage_terms: What usage rights apply to output? Unverified after checking Claude pricing, artifacts and code/file-creation docs; design/artifact creation does not establish a native raster image model, uploaded-image editing, per-image controls or image-specific licence terms. Search on 2026-10-26: https://support.claude.com/en/articles/9002504-can-claude-produce-images, https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language. No additional scoped evidence established this answer. - image_generation — Can users generate images, with which models? [unsupported]: The official image FAQ explicitly says Claude does not generate photos or illustrations like dedicated image-generation tools. Its beta HTML/SVG diagrams/charts are not a native raster image-generation model. Sources: claude:claude:image-generation-boundary-20261026. - image_editing — Can users edit uploaded images? [unknown]: Can users edit uploaded images? Unverified after checking Claude pricing, artifacts and code/file-creation docs; design/artifact creation does not establish a native raster image model, uploaded-image editing, per-image controls or image-specific licence terms. Search on 2026-10-26: https://support.claude.com/en/articles/9002504-can-claude-produce-images, https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language. No additional scoped evidence established this answer. - admin_control — Can admins restrict image generation? [unknown]: Can admins restrict image generation? Unverified after checking Claude pricing, artifacts and code/file-creation docs; design/artifact creation does not establish a native raster image model, uploaded-image editing, per-image controls or image-specific licence terms. Search on 2026-10-26: https://support.claude.com/en/articles/9002504-can-claude-produce-images, https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language. No additional scoped evidence established this answer. - usage_terms — What usage rights apply to output? [unknown]: What usage rights apply to output? Unverified after checking Claude pricing, artifacts and code/file-creation docs; design/artifact creation does not establish a native raster image model, uploaded-image editing, per-image controls or image-specific licence terms. Search on 2026-10-26: https://support.claude.com/en/articles/9002504-can-claude-produce-images, https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language. No additional scoped evidence established this answer. Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:claude:image-generation-boundary-20261026 #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### WORK-05: Voice and meetings Judgment rule: Record dictation, read-aloud, live voice conversation, meeting transcription and summarisation, supported languages including Swiss German speech, and where audio is processed. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Voice and Office dictation are listed; meeting and dialect details need evidence. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: read_aloud, meeting_summaries, swiss_german_speech. - Read each atomic answer for its plan, access and feature limits. - dictation — Can users dictate prompts? [supported]: Claude for Microsoft 365 advertises dictation in its sidebar. Sources: claude:cl-office. - read_aloud — Can answers be read aloud? [unknown]: Can answers be read aloud? Unverified after checking commercial Voice listing, Office and connector docs; standalone read-aloud, live meeting transcription and Swiss German accuracy not verified. - voice_conversation — Is a live voice mode available? [partial]: Team/Enterprise feature comparison lists Voice mode; exact client/language/audio-processing scope was not fully verified. Sources: claude:cl-pricing. - meeting_summaries — Are meetings transcribed and summarised? [unknown]: Are meetings transcribed and summarised? Unverified after checking commercial Voice listing, Office and connector docs; standalone read-aloud, live meeting transcription and Swiss German accuracy not verified. - swiss_german_speech — Is Swiss German speech recognised? [unknown]: Is Swiss German speech recognised? Unverified after checking commercial Voice listing, Office and connector docs; standalone read-aloud, live meeting transcription and Swiss German accuracy not verified. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-office, claude:cl-pricing #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial The factsheet includes voice input and audio transcription in all paid editions. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested. - dictation — Can users dictate prompts? [supported]: Voice input is included across Essential, Professional, Premium and Custom. Sources: swisscom-assistant:swisscom-assistant:factsheet. - read_aloud — Can answers be read aloud? [unknown]: Can answers be read aloud? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested. - voice_conversation — Is a live voice mode available? [unknown]: Is a live voice mode available? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested. - meeting_summaries — Are meetings transcribed and summarised? [partial]: Audio files and transcription are listed; product use cases mention meeting summaries. A live meeting bot, recording method and summary workflow are not specified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - swiss_german_speech — Is Swiss German speech recognised? [unknown]: Is Swiss German speech recognised? Unknown. Read-aloud, live two-way voice, speech languages including Swiss German and meeting-specific limits were not documented or tested. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:factsheet, swisscom-assistant:swisscom-assistant:offer ### WORK-06: Data analysis and document output Judgment rule: Record code execution for data analysis, charts, and generation of downloadable Word, Excel, PowerPoint and PDF files. Analyse the fixture Excel and request a PowerPoint summary. Record where code runs and whether files are editable. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Enabled Chat code/file tools provide sandboxed analysis and Office/PDF output; Team egress defaults are not established by this finding. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team/Enterprise Chat code execution, file creation and artifact editing where enabled; excludes native Office and Cowork execution defaults; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Narrowed to verified file creation/execution. The guide's conflicting Team default is retained as a named configuration gap, not a claim about an enabled tenant. - No formula/PPT/PDF output fixture. Separate enabled MCP routes are not controlled by the code-sandbox egress setting. - data_analysis — Can it analyse spreadsheets with executed code? [supported]: Enabled Chat code/file creation runs code in a sandboxed container and can create Python analysis scripts. This does not establish a particular Team egress default. Sources: claude:cl-code-files-r2. - charts — Can it produce charts? [supported]: The Chat computing path can create PNG data visualizations; native Office add-in charts are outside this narrowed scope. Sources: claude:cl-code-files-r2. - office_file_output — Can it create Word, Excel or PowerPoint files? [supported]: Enabled Chat file creation produces downloadable XLSX/PPTX/DOCX/PDF, subject to the file-tool guide's30 MB upload/download path. Sources: claude:cl-code-files-r2. - canvas_editing — Is there a document or canvas editor for iterating on output? [partial]: Docs/Design/Slides artifact templates support editing; template availability differs by type and plan. Sources: claude:cl-artifacts-admin. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-code-files-r2, claude:cl-artifacts-admin #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### WORK-07: Sharing and team spaces Judgment rule: Record chat sharing (link, user, group), shared projects or team spaces, channels or group chat with AI, and commenting. Test sharing a chat with a colleague in another group and record what the recipient sees, including knowledge they lack access to. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Commercial projects and artifacts support shared work; recipient source boundaries need tests. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: group_chat. - Read each atomic answer for its plan, access and feature limits. - share_chats — Can chats be shared inside the organisation? [partial]: Shared project members can see project content and chat within it; a full chat-link audience matrix was not verified. Sources: claude:cl-projects. - team_spaces — Are shared projects or workspaces available? [supported]: Team/Enterprise have shared projects; Enterprise groups receive shared projects/skills/plugins. Sources: claude:cl-projects, claude:cl-groups. - group_chat — Can several people chat together with the AI? [unknown]: Can several people chat together with the AI? Unverified after checking project sharing, group controls and connector security; synchronous group AI chat and cross-group sharing fixture not verified. - share_permission_boundary — Does sharing respect the recipient's access to sources? [partial]: Microsoft connector guide says shared-chat recipients see the response incorporating tool data; original source authorization does not prove recipient-safe output sharing. Sources: claude:cl-m365. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-projects, claude:cl-groups, claude:cl-m365 #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### WORK-08: Interface languages and accessibility Judgment rule: Record UI languages, focusing on German, French, Italian and English, with translation quality observed (complete, partial, machine-translated). Record response language handling and WCAG conformance statements. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Web and desktop interface languages include German, French and Italian; UI quality, complete admin localization and WCAG conformance remain unverified. Availability: unknown Delivery: unknown Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team and Enterprise using the documented web/desktop language setting; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - dach_language_quality: Are German, French and Italian UIs complete and natural? Unverified after checking Claude support/pricing/client documentation and language-setting searches; no plan-specific German/French/Italian UI inventory, linguistic inspection, localized admin inspection or WCAG conformance report retrieved. Search on 2026-10-26: https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language, https://support.claude.com/en/articles/9002504-can-claude-produce-images. No additional scoped evidence established this answer. - accessibility_statement: Is there a WCAG conformance statement? Unverified after checking Claude support/pricing/client documentation and language-setting searches; no plan-specific German/French/Italian UI inventory, linguistic inspection, localized admin inspection or WCAG conformance report retrieved. Search on 2026-10-26: https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language, https://support.claude.com/en/articles/9002504-can-claude-produce-images. No additional scoped evidence established this answer. - admin_ui_languages: Is the admin interface available in German? Unverified after checking Claude support/pricing/client documentation and language-setting searches; no plan-specific German/French/Italian UI inventory, linguistic inspection, localized admin inspection or WCAG conformance report retrieved. Search on 2026-10-26: https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language, https://support.claude.com/en/articles/9002504-can-claude-produce-images. No additional scoped evidence established this answer. - ui_languages — Which UI languages are offered? [supported]: The public display-language guide lists German, French and Italian, alongside English, Hindi, Indonesian, Japanese, Korean, Brazilian Portuguese and two Spanish variants, for web and desktop. Sources: claude:claude:display-languages-20261026. - dach_language_quality — Are German, French and Italian UIs complete and natural? [unknown]: Are German, French and Italian UIs complete and natural? Unverified after checking Claude support/pricing/client documentation and language-setting searches; no plan-specific German/French/Italian UI inventory, linguistic inspection, localized admin inspection or WCAG conformance report retrieved. Search on 2026-10-26: https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language, https://support.claude.com/en/articles/9002504-can-claude-produce-images. No additional scoped evidence established this answer. - accessibility_statement — Is there a WCAG conformance statement? [unknown]: Is there a WCAG conformance statement? Unverified after checking Claude support/pricing/client documentation and language-setting searches; no plan-specific German/French/Italian UI inventory, linguistic inspection, localized admin inspection or WCAG conformance report retrieved. Search on 2026-10-26: https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language, https://support.claude.com/en/articles/9002504-can-claude-produce-images. No additional scoped evidence established this answer. - admin_ui_languages — Is the admin interface available in German? [unknown]: Is the admin interface available in German? Unverified after checking Claude support/pricing/client documentation and language-setting searches; no plan-specific German/French/Italian UI inventory, linguistic inspection, localized admin inspection or WCAG conformance report retrieved. Search on 2026-10-26: https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language, https://support.claude.com/en/articles/9002504-can-claude-produce-images. No additional scoped evidence established this answer. Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:claude:display-languages-20261026 #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ## Administration and governance ### ADM-01: Single sign-on and authentication Judgment rule: Record SAML, OIDC, Microsoft Entra ID, Google, LDAP, MFA enforcement, conditional-access compatibility, domain verification and plan restrictions. Test one SSO login on a trial where possible. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Commercial SSO and domain controls are documented; exact client MFA/Conditional Access coverage remains open. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Connector token/device policy caveats must not be generalized to Claude SSO itself. No trial login was performed. - sso_protocols — Which SSO protocols and identity providers work? [partial]: The SSO/provisioning guides document SAML IdPs including Entra, Okta, Google and others; full OIDC/direct-LDAP matrix was not established. Sources: claude:cl-sso, claude:cl-provision. - sso_plan — Which plan includes SSO? [supported]: SSO is available on Team and Enterprise. Sources: claude:cl-sso. - mfa — Can MFA be enforced? [unknown]: Can MFA be enforced? Unverified after checking SSO/provisioning and Microsoft connector security docs; direct MFA policy enforcement and client Conditional Access compatibility not tested. - conditional_access — Do Entra conditional-access policies apply? [unknown]: Do Entra conditional-access policies apply? Unverified after checking SSO/provisioning and Microsoft connector security docs; direct MFA policy enforcement and client Conditional Access compatibility not tested. - domain_capture — Can the company claim its email domain? [partial]: SSO requires domain verification; Enterprise account claiming and Team migration differ. Sources: claude:cl-sso, claude:cl-pricing. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-sso, claude:cl-provision, claude:cl-pricing #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Swisscom Login is required; enterprise SSO is a paid Custom option. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented. - sso_protocols — Which SSO protocols and identity providers work? [partial]: Basic access requires a valid Swisscom Login. Custom SSO is listed but SAML/OIDC/IdP support is not specified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet, swisscom-assistant:swisscom-assistant:trial-terms. - sso_plan — Which plan includes SSO? [supported]: Factsheet explicitly marks SSO unavailable on standard paid editions and chargeable in Custom. Sources: swisscom-assistant:swisscom-assistant:factsheet. - mfa — Can MFA be enforced? [unknown]: Can MFA be enforced? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented. - conditional_access — Do Entra conditional-access policies apply? [unknown]: Do Entra conditional-access policies apply? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented. - domain_capture — Can the company claim its email domain? [unknown]: Can the company claim its email domain? Unknown. MFA enforcement, conditional access, domain capture, SSO protocols and Custom identity-provider configuration are not documented. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet, swisscom-assistant:swisscom-assistant:trial-terms ### ADM-02: User provisioning and lifecycle Judgment rule: Record SCIM, just-in-time provisioning, group sync from the identity provider, deprovisioning effects (chats, assistants, knowledge ownership transfer) and licence assignment. Deprovision a test user and record what happens to their content. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Team JIT and Enterprise SCIM have different synchronization and removal behavior. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - No leaver fixture or asset transfer test was performed. - scim — Is SCIM provisioning supported? [supported]: SCIM is available on Enterprise and explicitly unavailable on Team. Sources: claude:cl-provision. - group_sync — Are identity-provider groups synced? [partial]: Enterprise SCIM can synchronize groups; JIT group mappings change role/seat at login and do not synchronize custom-role groups. Sources: claude:cl-provision. - jit_provisioning — Are users created at first login? [supported]: Team/Enterprise JIT can provision at first SSO login; unassigned JIT users can retain their seat until manual removal. Sources: claude:cl-provision. - deprovisioning — What happens to a removed user's data and shared assets? [partial]: Enterprise SCIM automatically removes users when IdP access is revoked; underlying chat/project ownership and retention were not fixture-tested. Sources: claude:cl-provision. - seat_assignment — Can admins assign and reclaim seats? [supported]: Admins/owners manage standard/premium or current Enterprise access seats; group mappings can assign role/tier on supported plans. Sources: claude:cl-provision. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-provision #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### ADM-03: Roles, groups and feature permissions Judgment rule: Record admin roles, delegated admins, groups, per-feature permissions (web search, image generation, connectors, file upload, agents), separation of subsidiaries or departments, and enforcement. Test one disabled feature for one group. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Enterprise custom roles/groups add granular controls beyond Team owner/admin roles. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Read each atomic answer for its plan, access and feature limits. - admin_roles — Which admin roles exist, and can admin rights be delegated? [supported]: Team has Owner/Admin/User; Enterprise also has custom roles and Primary Owner responsibilities. Sources: claude:cl-provision, claude:cl-compliance. - groups — Can permissions be set per group? [supported]: Enterprise groups can be manual or SCIM-synchronized and receive roles/resources. Sources: claude:cl-groups. - feature_toggles — Which features can be switched on or off per group? [partial]: Enterprise roles control model/effort and plugin access; owners manage connectors, artifacts and egress. A full feature-by-group matrix was not tested. Sources: claude:cl-model-control, claude:cl-groups, claude:cl-artifacts-admin. - multi_entity — Can subsidiaries or departments be separated within one contract? [partial]: Parent/linked organization identity and compliance are documented, but full subsidiary data-isolation behavior was not verified. Sources: claude:cl-compliance. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-provision, claude:cl-compliance, claude:cl-groups, claude:cl-model-control, claude:cl-artifacts-admin #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### ADM-04: Usage and adoption analytics Judgment rule: Record dashboards for active users, usage by feature, model, group and assistant, export, and privacy controls (aggregation, pseudonymisation, works-council-friendly settings). Distinguish aggregate adoption metrics from per-person monitoring. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Commercial analytics expose adoption and spend with plan-specific roles and CSV exports. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: privacy_modes. - Read each atomic answer for its plan, access and feature limits. - adoption_dashboard — Is there an adoption dashboard? [supported]: Team owners and Enterprise owners/admins have usage analytics; Enterprise admins cannot see Spend. Sources: claude:cl-analytics. - breakdowns — Can usage be broken down by group, model, feature and assistant? [partial]: Product, group, member, model, skill and connector read/write activity are documented; availability varies by billing mode. Sources: claude:cl-analytics. - export — Can usage data be exported? [supported]: CSV spend reports include user/model token and estimated-spend fields, updated daily, with up to 90-day selectable history. Sources: claude:cl-analytics. - privacy_modes — Can per-person reporting be limited or pseudonymised? [unknown]: Can per-person reporting be limited or pseudonymised? Unverified after checking analytics and role docs; organization-wide pseudonymization/works-council reporting settings not established. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-analytics #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### ADM-05: Spend controls and cost allocation Judgment rule: Record cost visibility per user, group and cost centre, budgets and their behaviour (alert, block, downgrade model), pooled credits, and chargeback exports. Test a small budget on a trial where possible. Distinguish billed amounts, estimates and unavailable amounts. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Enterprise has user/group limits, with pooled group budgets in beta. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - No small-budget enforced-stop fixture was run. - cost_visibility — Can admins see cost or consumption per user and group? [supported]: Enterprise analytics show model/member spend; legacy seat-based reports cover overage only. Sources: claude:cl-analytics. - budgets — Can budgets be set per user or group? [partial]: Enterprise supports organization/user limits and group per-user limits; shared monthly group budgets are beta. Sources: claude:cl-enterprise, claude:cl-groups. - budget_enforcement — Does reaching a budget alert, block or downgrade? [partial]: Docs expose blocked-by-limit behavior and individual/group resolution order; exact overshoot/timing was not tested. Sources: claude:cl-groups. - chargeback — Can costs be exported per cost centre? [partial]: Per-user/model CSVs can inform allocation; a native cost-centre chargeback export was not established. Sources: claude:cl-analytics. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-analytics, claude:cl-enterprise, claude:cl-groups #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### ADM-06: Audit logs and compliance export Judgment rule: Record which events are logged (logins, admin changes, prompts, responses, file access, connector queries), retention, export or SIEM streaming, and eDiscovery/legal hold. Use the word audit only with a defined retention and integrity model. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Enterprise audit metadata and content/compliance exports are distinct. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - CMEK disables the UI Export logs route; audit events remain accessible through Compliance API. No export or integrity fixture was run. - admin_events — Are admin and security events logged? [supported]: Enterprise audit events cover member, SSO, configuration, file and conversation metadata; exported fields include actor/device/IP. Sources: claude:cl-audit. - content_logging — Can prompts and answers be retained for compliance, and is it configurable? [supported]: Audit export excludes chat titles/content; organization data exports or Compliance API provide eligible content. Sources: claude:cl-audit, claude:cl-compliance. - siem_export — Can logs stream to a SIEM or be exported? [supported]: Enterprise Compliance API and partner integrations provide event/chat/file access for security tools. Sources: claude:cl-compliance, claude:cl-compliance-partners. - ediscovery — Are eDiscovery and legal hold supported? [partial]: Partner integrations include preservation/eDiscovery workflows; a native legal-hold setting was not verified. Sources: claude:cl-compliance-partners. - log_retention — How long are logs kept? [partial]: UI audit export aggregates the past 180 days; its download link lasts 24 hours. API retention/integrity guarantees were not fully inspected. Sources: claude:cl-audit. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-audit, claude:cl-compliance, claude:cl-compliance-partners #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### ADM-07: Data loss prevention and personal data Judgment rule: Record detection and handling of personal and confidential data before it reaches a model: redaction, masking, blocking, warning. Record integration with Purview, Netskope or similar, and whether filtering runs locally or at a third party. Send a fixture prompt with a Swiss AHV number and IBAN and record the outcome. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Eligible Enterprise organizations can use Compliance API partner monitoring; native inline PII handling remains unverified. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude connectors and remote MCP integrations; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Enterprise with Primary-Owner-enabled Compliance API and separately configured partner integration; no Team entitlement; add_ons=Enterprise plan, Compliance API activation by Primary Owner, Applicable partner subscription and configuration; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - The positive integration statement is Enterprise-only. Team integration support remains unverified. - No Swiss AHV/IBAN fixture, custom-pattern behavior, pre-model blocking/redaction or filter geography verified. - pii_detection — Is personal data detected in prompts and files? [unknown]: Is personal data detected in prompts and files? Unverified after checking Compliance API integration, connector and security docs; no Swiss AHV/IBAN test, native PII action/custom patterns or filter geography verified. - pii_action — Is it redacted, masked, blocked or only warned? [unknown]: Is it redacted, masked, blocked or only warned? Unverified after checking Compliance API integration, connector and security docs; no Swiss AHV/IBAN test, native PII action/custom patterns or filter geography verified. - custom_patterns — Can admins add custom patterns or terms? [unknown]: Can admins add custom patterns or terms? Unverified after checking Compliance API integration, connector and security docs; no Swiss AHV/IBAN test, native PII action/custom patterns or filter geography verified. - dlp_integration — Does it integrate with an existing DLP product? [partial]: Enterprise Compliance API partners offer monitoring/security/DLP integrations after Primary Owner activation. Claude Platform is a separate scope, and these integrations do not prove native inline pre-model redaction. Sources: claude:cl-compliance-partners-r2. - filter_location — Where does filtering run? [unknown]: Where does filtering run? Unverified after checking Compliance API integration, connector and security docs; no Swiss AHV/IBAN test, native PII action/custom patterns or filter geography verified. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-compliance-partners-r2 #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### ADM-08: AI policy and guardrails Judgment rule: Record organisation-wide system instructions, acceptable-use notices and acknowledgement, content filters, topic restrictions, AI-output labelling, and admin visibility of policy violations. Separate enforced policy from instructions the model is expected to follow. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Enterprise has feature/model and plugin safeguards; broader policy enforcement remains partly unverified. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: org_instructions, usage_notice. - Read each atomic answer for its plan, access and feature limits. - org_instructions — Can admins set organisation-wide instructions? [unknown]: Can admins set organisation-wide instructions? Unverified after checking commercial terms, Enterprise controls and security scanning releases; organization-wide enforced instructions and mandatory AUP acknowledgment not established. - usage_notice — Can users be required to accept a usage policy? [unknown]: Can users be required to accept a usage policy? Unverified after checking commercial terms, Enterprise controls and security scanning releases; organization-wide enforced instructions and mandatory AUP acknowledgment not established. - content_filters — Are content filters configurable? [partial]: Enterprise release notes announce skill/plugin security scanning beta; it does not establish a configurable prompt/topic content-filter system. Sources: claude:cl-release. - violation_reporting — Are policy hits visible to admins? [partial]: Security/compliance integrations can analyze events; a complete native policy-violation dashboard was not verified. Sources: claude:cl-compliance-partners. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-release, claude:cl-compliance-partners #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Custom guardrails are marketed; trial users accept vendor usage terms at login. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability. - org_instructions — Can admins set organisation-wide instructions? [unknown]: Can admins set organisation-wide instructions? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability. - usage_notice — Can users be required to accept a usage policy? [partial]: Free Trial B.3 states user usage terms are displayed at login and accepted by use. A customer-authored policy/explicit acknowledgement control is not specified. Sources: swisscom-assistant:swisscom-assistant:trial-terms. - content_filters — Are content filters configurable? [unknown]: Are content filters configurable? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability. - violation_reporting — Are policy hits visible to admins? [unknown]: Are policy hits visible to admins? Unknown. Organisation system instructions, configurable filter policies, violation reports and a customer-specific acknowledgement flow are not documented. Assistant prompts are a separate capability. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:trial-terms ## Data protection and sovereignty ### DATA-01: Hosting location and data residency Judgment rule: Record country or region separately for chat storage, files and indexes, model inference, backups, logs and telemetry, and support access. Name the cloud provider. Record whether residency is default, a paid option or plan-dependent. "EU data boundary" programmes are recorded with their documented exceptions. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Commercial privacy documentation describes US storage and global inference; US-only Enterprise inference is a separate option. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Do not substitute cloud-provider model availability for residency of the hosted Claude workspace. Design and Google add-in retention have separate rules. - storage_region — Where are chats, files and indexes stored? [partial]: The commercial server-location article specifies US storage for Enterprise/API; exact Team and per-feature chat/file/index mapping was not established. Sources: claude:cl-servers. - inference_region — Where do model calls run, per provider? [supported]: Default commercial inference may run in the US, Europe, Asia or Australia; usage-based Enterprise can select US-only inference. Sources: claude:cl-servers, claude:cl-us-only. - backups_logs_region — Where are backups, logs and telemetry? [unknown]: Where are backups, logs and telemetry? Unverified after checking commercial location and US-only inference guides; no EU/Swiss-only hosting guarantee or backup/log/telemetry country matrix retrieved. - support_access_region — From where can vendor staff access data? [partial]: Internal support/safety processing can take place in countries with Anthropic affiliates; the full personnel/country/access map is not enumerated here. Sources: claude:cl-servers. - swiss_hosting — Is Swiss hosting available? [unknown]: Is Swiss hosting available? Unverified after checking commercial location and US-only inference guides; no EU/Swiss-only hosting guarantee or backup/log/telemetry country matrix retrieved. - residency_plan — Which plan or option provides residency? [supported]: US-only inference is limited to usage-based Enterprise, excludes Team and legacy seat-based Enterprise, and has model-specific 1.1x pricing. It does not control storage or third-party services. Sources: claude:cl-us-only. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-servers, claude:cl-us-only #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Swisscom describes Swiss storage and inference; trial Web Fetch may send URLs to an EU third party. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Backups, logs/telemetry breakdown, index placement, full staff-access geography and paid/Custom Web Fetch exception terms are not established. Blanket Swiss-only wording needs the trial Web Fetch qualification. - storage_region — Where are chats, files and indexes stored? [partial]: Trial terms C.8 locate Swiss AI Platform and related login/chat/usage databases at Swisscom data centres in Switzerland. Paid offer also claims all customer data stored in Switzerland; file/index topology is unspecified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms. - inference_region — Where do model calls run, per provider? [supported]: Swiss AI Platform processing is exclusively in Swisscom Swiss data centres under trial C.8; current paid offer claims Swiss storage and processing. These are hosted open models, not calls to their originating providers. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer. - backups_logs_region — Where are backups, logs and telemetry? [unknown]: Where are backups, logs and telemetry? Unknown. Backups, logs/telemetry breakdown, index placement, full staff-access geography and paid/Custom Web Fetch exception terms are not established. Blanket Swiss-only wording needs the trial Web Fetch qualification. - support_access_region — From where can vendor staff access data? [partial]: Factsheet advertises support directly from Switzerland. This does not establish every staff access location or privileged-support boundary. Sources: swisscom-assistant:swisscom-assistant:factsheet. - swiss_hosting — Is Swiss hosting available? [supported]: Swisscom Cloud in Switzerland is the stated hosting for this Assistant. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - residency_plan — Which plan or option provides residency? [partial]: Swiss hosting is advertised for all editions. Free Trial C.8 explicitly permits Web Fetch to transmit referenced URLs to an unnamed external EU provider. Custom search data flows were not documented. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:factsheet ### DATA-02: Deployment options Judgment rule: Record multi-tenant SaaS, dedicated single-tenant instance, deployment in the customer's cloud account, on-premise and air-gapped as separate options with plan and availability. Record which features are missing in each mode, who operates it, and the documented seat or contract threshold for each mode, which can differ from the enterprise plan threshold (e.g. dedicated SaaS from 2,000 seats, own cloud from 5,000). A local-network connector or gateway that reaches on-prem data from a vendor-hosted platform is KNOW-03, not on-premise deployment. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Team/Enterprise are vendor-hosted workspaces; whole-platform private deployment is unverified. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Local Cowork tasks, Desktop MCP and Office cloud credentials do not establish deployment of the whole hosted workspace. - multi_tenant_saas — Is a shared SaaS offered? [supported]: Team/Enterprise provide Anthropic-operated commercial SaaS; the DPA specifies logical separation of customer data. Sources: claude:cl-enterprise, claude:cl-dpa. - dedicated_instance — Is a dedicated single-tenant instance offered, from what size? [unknown]: Is a dedicated single-tenant instance offered, from what size? Unverified after checking commercial plans, DPA, remote MCP and Office cloud-credential documentation; dedicated instance, whole-platform customer cloud/on-premises, air-gap and feature/seat thresholds not verified. - customer_cloud — Can it run in the customer's own cloud account, from what size? [unknown]: Can it run in the customer's own cloud account, from what size? Unverified after checking commercial plans, DPA, remote MCP and Office cloud-credential documentation; dedicated instance, whole-platform customer cloud/on-premises, air-gap and feature/seat thresholds not verified. - on_premise — Can the whole platform run on customer infrastructure, from what size? [unknown]: Can the whole platform run on customer infrastructure, from what size? Unverified after checking commercial plans, DPA, remote MCP and Office cloud-credential documentation; dedicated instance, whole-platform customer cloud/on-premises, air-gap and feature/seat thresholds not verified. - air_gapped — Can it run without internet access? [unknown]: Can it run without internet access? Unverified after checking commercial plans, DPA, remote MCP and Office cloud-credential documentation; dedicated instance, whole-platform customer cloud/on-premises, air-gap and feature/seat thresholds not verified. - mode_feature_gaps — Which features are missing outside SaaS? [unknown]: Which features are missing outside SaaS? Unverified after checking commercial plans, DPA, remote MCP and Office cloud-credential documentation; dedicated instance, whole-platform customer cloud/on-premises, air-gap and feature/seat thresholds not verified. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-enterprise, claude:cl-dpa #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### DATA-03: Training use and provider retention Judgment rule: Record whether customer content trains vendor or provider models, by plan and default; zero-data-retention arrangements with model providers; abuse-monitoring retention and human review; and the model provider's terms that apply. A "no training" claim on a marketing page is `vendor-claimed` until the contract or DPA says so. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Hosted commercial Chat/Cowork retention is separate from API/Code/provider ZDR arrangements and limited Fable exceptions. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Direct hosted Claude Team/Enterprise Chat and Cowork under Commercial Terms; API/ClaudeCode/third-party-provider ZDR routes discussed only as separate exceptions; add_ons=Standard hosted commercial retention; no assumed special ZDR agreement; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Reconciliation: the Covered Model minimum is a default rule; its temporary agreement-based exception is conditional. The current route guide expressly excludes notified exception customers from the general ZDR-transition instructions. - No-training, saved history, safety-monitoring copies and specialized ZDR agreements are distinct. No sales contact or agreement signing. - vendor_training — Does the vendor train on customer content? [supported]: Commercial Terms section B prohibits training on Customer Content; the privacy guide describes explicit feedback/bug submissions as an exception to default no-training. Sources: claude:cl-terms, claude:cl-training. - provider_training — Do model providers train on it under this product's contracts? [partial]: Direct hosted Claude uses Anthropic models under its commercial no-training terms. Separate API, Office BYO cloud or third-party integrations require their own contracts and are outside this hosted inference finding. Sources: claude:cl-terms. - provider_retention — How long do model providers keep prompts, including for abuse monitoring? [partial]: Hosted saved commercial chats persist until deletion; normal backend deletion is within 30 days with safety/legal exceptions. Covered Models have an additional default minimum 30-day safety-retention rule; ordinary saved-chat history is not thereby limited to30 days. Sources: claude:cl-retention-r2, claude:cl-covered-r2. - zero_retention — Is zero data retention available, and on which plan? [partial]: The route guide says hosted Enterprise Chat/Cowork already operate with standard retention. Separately, Console/API, Enterprise Code and provider ZDR configurations follow their own rules. The default Covered Model rule has a limited temporary Fable exception for eligible notified/agreement-based internal business applications; no general hosted Chat/Cowork ZDR entitlement is established. Sources: claude:cl-covered-r2, claude:cl-covered-routes-r2. - human_review — Can provider staff review content? [partial]: Commercial confidentiality/DPA measures permit authorized, least-privileged personnel processing. The detailed approved-reviewer path concerns the described Covered Model retained-monitoring configurations; it is not a complete hosted-chat human-access map. No no-human-access guarantee is made. Sources: claude:cl-terms, claude:cl-dpa, claude:cl-covered-routes-r2. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-terms, claude:cl-training, claude:cl-retention-r2, claude:cl-covered-r2, claude:cl-covered-routes-r2, claude:cl-dpa #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Trial terms prohibit training on submitted data; the paid offer repeats the no-training claim. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract. - vendor_training — Does the vendor train on customer content? [supported]: Trial C.9 limits submitted data to its requested purpose and forbids training/developing the LLM. Paid offer makes the same claim but no paid DPA was retrieved. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer. - provider_training — Do model providers train on it under this product's contracts? [partial]: Trial C.8 uses publicly available unchanged open models on Swisscom infrastructure. Data training by external model providers is not described; paid page says no company-data model training. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer. - provider_retention — How long do model providers keep prompts, including for abuse monitoring? [unknown]: How long do model providers keep prompts, including for abuse monitoring? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract. - zero_retention — Is zero data retention available, and on which plan? [unknown]: Is zero data retention available, and on which plan? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract. - human_review — Can provider staff review content? [unknown]: Can provider staff review content? Unknown. Provider retention/abuse monitoring, zero retention and staff content-review conditions are not specified. Locally hosted model weights do not establish a zero-retention contract. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer ### DATA-04: Retention and deletion Judgment rule: Record default retention for chats, files, indexes and logs; admin-configured retention; user deletion; deletion after contract end; and deletion confirmation. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Current Enterprise retention guidance schedules deletion on save and removes content through a daily process, with project precedence and feature exclusions. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team/Enterprise saved commercial Chat; Enterprise owner-configured Chat/project retention. Cowork is included only for documented project-activity effects, not blanket cloud-Code retention; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Reconciliation: current English text is authoritative for this snapshot; the earlier cached immediate-deletion wording is superseded and is not a current factual claim. Scheduling on save does not mean instant physical deletion. - No retention/deletion fixture. Google Workspace add-in and the named excluded cloud features have separate retention behavior. - default_retention — What is retained and for how long by default? [partial]: Saved commercial chats persist until deletion; Enterprise chats/projects default to indefinite retention without configured periods. Incognito normally deletes within 30 days. Other file/index/log schedules are not fully mapped. Sources: claude:cl-retention-r2, claude:cl-retention-admin-r2. - admin_retention — Can admins set retention periods? [supported]: Enterprise Owners/Primary Owners set a minimum 30-day Chat/project period. Project retention overrides contained chats, including indefinite projects. Shortening a period schedules over-age data on save; a daily process can take several days. Design/Tag/Managed Agents and other cloud-Code features are excluded. Sources: claude:cl-retention-admin-r2. - user_deletion — Can users delete their chats and files permanently? [partial]: User-deleted chats leave visible history immediately and normally delete from backend within 30 days, subject to legal/safety exceptions. This is different from the daily custom-retention job. Sources: claude:cl-retention-r2. - contract_end_deletion — What is deleted at contract end, and when? [partial]: DPA H requires return on request within 30 days and deletion within 30 days after expiry/termination, except legal requirements, disputes or combating harmful use. Confirmation/copy completeness were not tested. Sources: claude:cl-dpa. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-retention-r2, claude:cl-retention-admin-r2, claude:cl-dpa #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Unconverted trial data is deleted three months after trial end. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination. - default_retention — What is retained and for how long by default? [partial]: Trial C.9 retains assistants/chat histories for potential paid conversion and deletes all trial data if no purchase occurs within three months after trial end. Paid default chat/file/index/log retention is not specified. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer. - admin_retention — Can admins set retention periods? [unknown]: Can admins set retention periods? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination. - user_deletion — Can users delete their chats and files permanently? [unknown]: Can users delete their chats and files permanently? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination. - contract_end_deletion — What is deleted at contract end, and when? [unknown]: What is deleted at contract end, and when? Unknown. Admin retention configuration, permanent user deletion, paid contract-end timing and backup deletion/confirmation remain undocumented. Trial expiry is not paid-contract termination. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer ### DATA-05: Sub-processors and foreign-law exposure Judgment rule: Record the published sub-processor list with countries, change-notification rules, the vendor's and parent company's jurisdiction, transfer mechanisms (EU-US Data Privacy Framework, Swiss-US DPF, SCCs) and the vendor's documented position on foreign government access requests (e.g. US CLOUD Act). Record facts, not a legal assessment. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial The DPA provides subprocessor and transfer rules; the current country list remains inaccessible in this pass. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: subprocessor_countries. - Read each atomic answer for its plan, access and feature limits. - subprocessor_list — Is a dated sub-processor list published? [partial]: DPA Schedule 4 links to a published trust-portal list; its entries and revision were not extractable during retrieval. Sources: claude:cl-dpa, claude:cl-trust-route. - subprocessor_countries — Which countries do sub-processors operate in? [unknown]: Which countries do sub-processors operate in? Unverified after checking DPA Schedule 4, trust redirect and commercial terms; full current subprocessor countries, list date and ownership chain not retrieved. - change_notification — Are customers notified of sub-processor changes? [supported]: DPA C.3 provides notice before a new subprocessor gains data access and a 15-day objection window on reasonable privacy/security concerns. Sources: claude:cl-dpa. - parent_jurisdiction — Which jurisdiction governs the vendor and its parent? [partial]: Commercial Terms contract with Anthropic Ireland Limited for EEA/Swiss/UK customers and Anthropic PBC elsewhere; the ultimate ownership/entity chain was not independently established. Sources: claude:cl-terms. - transfer_mechanism — Which transfer mechanism applies to non-EU/CH processing? [supported]: DPA incorporates controller-to-processor/processor-to-processor SCCs and UK/Swiss schedules where applicable. Sources: claude:cl-dpa. - government_access_policy — Is there a published government-access or transparency policy? [supported]: Published policy requires valid process with emergency exceptions, reviews deficient requests, usually redirects enterprise requests to the customer and provides notice subject to exceptions. Sources: claude:cl-gov. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-dpa, claude:cl-trust-route, claude:cl-terms, claude:cl-gov #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Trial contract identifies a Swiss provider and an unnamed EU Web Fetch processor. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion. - subprocessor_list — Is a dated sub-processor list published? [unknown]: Is a dated sub-processor list published? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion. - subprocessor_countries — Which countries do sub-processors operate in? [partial]: Trial C.8 permits an external EU third party for URL retrieval; its identity is not listed. Swiss AI Platform itself runs in Switzerland. Sources: swisscom-assistant:swisscom-assistant:trial-terms. - change_notification — Are customers notified of sub-processor changes? [unknown]: Are customers notified of sub-processor changes? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion. - parent_jurisdiction — Which jurisdiction governs the vendor and its parent? [partial]: Trial names Swisscom (Switzerland) Ltd as provider. The parent incorporation/ownership was not independently re-retrieved in this pass. Sources: swisscom-assistant:swisscom-assistant:trial-terms. - transfer_mechanism — Which transfer mechanism applies to non-EU/CH processing? [unknown]: Which transfer mechanism applies to non-EU/CH processing? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion. - government_access_policy — Is there a published government-access or transparency policy? [unknown]: Is there a published government-access or transparency policy? Unknown. No Assistant-specific dated subprocessor list, change-notification rule, transfer mechanism or detailed government-access policy was retrieved. Marketing CLOUD Act protection is a vendor claim, not a legal conclusion. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:trial-terms ### DATA-06: Contracts and regulatory coverage Judgment rule: Record DPA availability and form (click-through, negotiable), reference to Swiss revDSG and GDPR, governing law and court, EU AI Act documentation (provider or deployer role, transparency materials), and sector-specific materials (FINMA outsourcing, banking secrecy, public sector). No compliance verdict. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Public commercial contracts include a DPA and Swiss transfer terms; this is not a regulatory suitability verdict. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Generic confidentiality/DPA language does not establish a German section 203 or Swiss article 321 professional-secrecy undertaking. - dpa — Is a DPA available, and is it negotiable? [partial]: Commercial Terms incorporate the public DPA; standard acceptance is documented, while negotiability for this account was not verified. Sources: claude:cl-terms, claude:cl-dpa. - revdsg_gdpr — Does the DPA cover revDSG and GDPR? [supported]: DPA defines GDPR and includes a Swiss Addendum covering Swiss data protection laws and new/revised versions. Sources: claude:cl-dpa. - governing_law — Which law and court govern the contract? [supported]: For EEA/Swiss/UK customers, Terms M.7 specify Irish law and Irish courts for proceedings not subject to section J arbitration; specific orders may differ. Sources: claude:cl-terms. - ai_act_materials — Is EU AI Act documentation provided? [partial]: Provider materials describe transparency-code commitments, text watermarking and an eligible-organization detection API private preview. A complete deployer compliance pack was not inspected. Sources: claude:cl-ai-act. - sector_materials — Are FINMA or other sector materials provided? [partial]: Enterprise plan documentation lists HIPAA-ready configurations; scope/BAA conditions and FINMA/banking/public-sector materials were not fully retrieved. Sources: claude:cl-enterprise. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-terms, claude:cl-dpa, claude:cl-ai-act, claude:cl-enterprise #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### DATA-07: Certifications and attestations Judgment rule: Record each certificate or report separately: ISO 27001, 27017, 27018, 27701, 42001; SOC 2 Type I/II with period; BSI C5; TISAX; national schemes. Record issuer, scope (which product and entity), validity and access route. A cloud provider's certificate does not certify the product. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial The DPA documents report and penetration-test access; actual certification scope and validity remain open. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - iso_27001: Anthropic publicly claims ISO 27001:2022 for its commercial products. The issuing body, full certificate scope and validity dates were not inspected; this is vendor-claimed evidence. - soc2: The commercial privacy page lists SOC 2 Type I and Type II. The auditor, report period and detailed service scope were not inspected. - c5: BSI C5 attestation? Unverified after checking public DPA and Trust Center; issuer, covered entity/product, period and validity of ISO/SOC/C5/other attestations were not verified. Search on 2026-10-26: https://www.anthropic.com/legal/data-processing-addendum, https://www.anthropic.com/legal/commercial-terms, https://trust.anthropic.com/. No additional scoped evidence established this answer. - other_certifications: The commercial privacy page claims ISO/IEC 42001:2023. No issuing-body certificate, validity dates or TISAX/ISO 27701 scope was inspected. - pentest: DPA Schedule 2 G.2 commits to annual external penetration tests and a customer-request summary; no summary or testing period was inspected. - iso_27001 — ISO 27001 with scope and validity? [partial]: Anthropic publicly claims ISO 27001:2022 for its commercial products. The issuing body, full certificate scope and validity dates were not inspected; this is vendor-claimed evidence. Sources: claude:claude:commercial-certifications-20261026. - soc2 — SOC 2 type, period and covered service? [partial]: The commercial privacy page lists SOC 2 Type I and Type II. The auditor, report period and detailed service scope were not inspected. Sources: claude:claude:commercial-certifications-20261026. - c5 — BSI C5 attestation? [unknown]: BSI C5 attestation? Unverified after checking public DPA and Trust Center; issuer, covered entity/product, period and validity of ISO/SOC/C5/other attestations were not verified. Search on 2026-10-26: https://www.anthropic.com/legal/data-processing-addendum, https://www.anthropic.com/legal/commercial-terms, https://trust.anthropic.com/. No additional scoped evidence established this answer. - other_certifications — Which other certificates (27701, 42001, TISAX)? [partial]: The commercial privacy page claims ISO/IEC 42001:2023. No issuing-body certificate, validity dates or TISAX/ISO 27701 scope was inspected. Sources: claude:claude:commercial-certifications-20261026. - report_access — How can customers obtain reports? [supported]: DPA F and Schedule 2 direct customers to the Trust Center and offer applicable reports/certificates on written request under confidentiality. No protected report was requested or downloaded. Sources: claude:cl-dpa-20261026. - pentest — Are independent penetration test summaries available? [partial]: DPA Schedule 2 G.2 commits to annual external penetration tests and a customer-request summary; no summary or testing period was inspected. Sources: claude:cl-dpa-20261026. Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-dpa-20261026, claude:claude:commercial-certifications-20261026 #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### DATA-08: Encryption and key control Judgment rule: Record encryption at rest and in transit, customer-managed keys (BYOK/HYOK), key location, and private networking (private link, IP allow-lists, VPN). #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial The DPA specifies encryption and logical isolation; Enterprise adds eligible customer keys and IP controls. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Read each atomic answer for its plan, access and feature limits. - encryption_at_rest — Is data encrypted at rest? [supported]: DPA Schedule 2 E specifies at least AES-256 at rest and TLS 1.2+ over public networks. Sources: claude:cl-dpa. - customer_managed_keys — Can the customer manage or hold the keys? [partial]: Eligible Enterprise organizations can connect AWS/GCP/Azure KMS keys for specified content; key locations and all feature exclusions need account-specific verification. Sources: claude:cl-cmek. - private_networking — Is private connectivity or IP restriction available? [partial]: Enterprise IP CIDR allowlisting is enabled through support; externally shared artifacts can remain outside it. Private Link/VPN-only service endpoints were not established. Sources: claude:cl-ip. - tenant_isolation — How are customers separated in shared SaaS? [supported]: DPA Schedule 2 H specifies logical separation of customer data and network segmentation; no independent isolation test was performed. Sources: claude:cl-dpa. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-dpa, claude:cl-cmek, claude:cl-ip #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### DATA-09: Professional secrecy Judgment rule: For professional secrecy holders (Berufsgeheimnisträger: lawyers, doctors, auditors, tax advisers) under § 203 StGB (DE) and Art. 321 StGB (CH), record whether the vendor signs a contractual secrecy undertaking or a § 203 agreement that binds its staff and its sub-processors; whether this comes as a dedicated offering or a paid add-on, and on which plan; who can access content in plain text (vendor staff, sub-processors, model providers); and the documentation provided. A DPA or a no-training clause alone is not a secrecy undertaking. Banking secrecy and FINMA outsourcing belong to DATA-06, not here. Record contract facts, not a legal assessment. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Personnel confidentiality and controlled safety review are documented; a qualified professional-secrecy contract or add-on remains unverified. Availability: unknown Delivery: unknown Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=German §203 StGB and Swiss Art.321 StGB use cases; existing hosting, support and provider-location exceptions still apply.; os=not specified. Limitations: - General confidentiality, a DPA and no-training commitments do not establish a professional-secrecy undertaking. No vendor/sales contact or agreement signing was performed. - No legal compliance verdict; unknown does not mean the offering is unavailable. - secrecy_undertaking — Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff? [unknown]: Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff? Unverified after checking Commercial Terms E, DPA B.7/C.2 and technical measures, Trust Center, Covered Model access/retention rules and official searches for professional secrecy/§203/Art.321. No qualified staff undertaking, corresponding subprocessor undertaking chain, public contract template or dedicated plan/add-on was retrieved. - subprocessor_coverage — Does the undertaking extend to its sub-processors, and is that documented? [unknown]: Does the undertaking extend to its sub-processors, and is that documented? Unverified after checking Commercial Terms E, DPA B.7/C.2 and technical measures, Trust Center, Covered Model access/retention rules and official searches for professional secrecy/§203/Art.321. No qualified staff undertaking, corresponding subprocessor undertaking chain, public contract template or dedicated plan/add-on was retrieved. - secrecy_offering — Is it a dedicated offering or add-on, and on which plan? [unknown]: Is it a dedicated offering or add-on, and on which plan? Unverified after checking Commercial Terms E, DPA B.7/C.2 and technical measures, Trust Center, Covered Model access/retention rules and official searches for professional secrecy/§203/Art.321. No qualified staff undertaking, corresponding subprocessor undertaking chain, public contract template or dedicated plan/add-on was retrieved. - content_access — Who can access content in plain text: vendor staff, sub-processors, model providers? [partial]: Commercial Terms E and DPA B.7/Schedule2 constrain authorized personnel and subprocessor processing; Covered Model retained data can be accessed by approved safety reviewers through a logged controlled path. A complete subprocessor plain-text access matrix and §203/Art.321-specific restriction were not verified. Sources: claude:cl-terms, claude:cl-dpa, claude:cl-covered-review. - secrecy_documentation — Is the offering publicly documented (contract template, data-flow description, professional-body guidance)? [unknown]: Is the offering publicly documented (contract template, data-flow description, professional-body guidance)? Unverified after checking Commercial Terms E, DPA B.7/C.2 and technical measures, Trust Center, Covered Model access/retention rules and official searches for professional secrecy/§203/Art.321. No qualified staff undertaking, corresponding subprocessor undertaking chain, public contract template or dedicated plan/add-on was retrieved. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-terms, claude:cl-dpa, claude:cl-covered-review #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ## Commercials and vendor ### VEN-01: Pricing model and list prices Judgment rule: Record pricing unit (per seat, per active user, usage-based, platform fee, hybrid), list prices per plan in original currency with date, included usage and credits, add-on prices (connectors, agents, image generation) and overage rates. Cite public prices or dated quotes. Per-seat versus usage is a fact, not a quality judgment. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Team bundles usage while current Enterprise separates seat access from all token usage. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Read each atomic answer for its plan, access and feature limits. - pricing_unit — What is the pricing unit? [supported]: Team uses Standard/Premium seats with included limits; usage-based Enterprise uses access seats plus separate API-rate token consumption. Legacy Enterprise has different billing. Sources: claude:cl-pricing, claude:cl-enterprise. - list_prices — What are list prices per plan, with date and currency? [supported]: Retrieved 2026-10-21: Team Standard USD 20/month annual or USD 25 monthly; Premium USD 100 annual or USD 125 monthly. Enterprise USD 20/seat/month billed annually, before usage/tax. Sources: claude:cl-pricing, claude:cl-enterprise. - included_usage — What usage is included? [partial]: Team Premium advertises five times Standard usage; exact reproducible message/token quotas were not established. Current Enterprise includes no token usage. Sources: claude:cl-pricing, claude:cl-enterprise. - add_ons — Which features cost extra? [partial]: Enterprise model usage costs extra; applicable US-only inference adds 10%. Third-party services/credits and optional-service charges are not fully priced. Sources: claude:cl-enterprise, claude:cl-us-only. - overage — What do usage beyond limits and premium models cost? [partial]: Enterprise bills all usage at current API rates; Sonnet 5.5 list rate is USD 2/M input and USD 10/M output. Team/legacy overage and each tool surcharge were not exhaustively priced. Sources: claude:cl-enterprise, claude:cl-api-prices. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-pricing, claude:cl-enterprise, claude:cl-us-only, claude:cl-api-prices #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Swisscom publishes monthly organisation packages in CHF excluding VAT. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Overage prices, model-specific token accounting and extra Custom feature rates are not published in accessible sources. - pricing_unit — What is the pricing unit? [supported]: Flat monthly price per company package with user, storage and token caps; Custom is quoted. Sources: swisscom-assistant:swisscom-assistant:offer. - list_prices — What are list prices per plan, with date and currency? [supported]: As retrieved 2026-10-21: Essential CHF 149/month up to 10 users; Professional CHF 399 up to 40; Premium CHF 799 up to 100, all excluding VAT. Custom has no public numerical price. Sources: swisscom-assistant:swisscom-assistant:offer. - included_usage — What usage is included? [supported]: Essential 5 GB/20m tokens; Professional 40 GB/75m; Premium 150 GB/200m monthly company tokens. Web Fetch requests/month 500/2,000/5,000 respectively. Assistant caps 3/5/7 per user. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - add_ons — Which features cost extra? [partial]: Custom Web Search, SSO, agents and workflows cost extra per matrix; rates are not public. Sources: swisscom-assistant:swisscom-assistant:factsheet. - overage — What do usage beyond limits and premium models cost? [unknown]: What do usage beyond limits and premium models cost? Unknown. Overage prices, model-specific token accounting and extra Custom feature rates are not published in accessible sources. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet ### VEN-02: Scenario cost Judgment rule: Price three workloads for 12 months: 200, 1,000 and 5,000 users with a disclosed light/regular/power usage mix, in CHF and EUR excluding VAT. Include licences, platform fees, add-ons, model usage and, for self-hosted options, a stated operating assumption. Separate fixed, variable, included and unknown costs. No invented discounts. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Enterprise list-cost scenarios separate the USD 240 annual access seat floor from modeled Sonnet usage and unpriced services. Availability: generally-available Delivery: unknown Scope: surfaces=Claude Team and Enterprise web workspaces; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Current usage-based Enterprise; standard global inference; admin-configured Sonnet 5.5 low-effort chat scenario; add_ons=All token usage at API list rates, Third-party services and implementation unpriced; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - All figures exclude VAT and invented discounts. Team is capped at 150 seats and is not extrapolated to these sizes. Annual Enterprise access commitment is separate from consumption. - cost_200 — Year-one cost at 200 users? [partial]: From USD 57,504.00 / EUR 51,274.19 / CHF 47,361.97 + unknown services under the disclosed Sonnet 5.5 low-effort chat workload: USD 48,000.00 access seats + USD 9,504.00 modeled tokens. The seat-only floor is USD 48,000.00 / EUR 42,799.82 / CHF 39,534.20. This is modeled list cost, not observed usage or a quote. Sources: claude:cl-enterprise, claude:cl-api-prices, claude:cl-consumption, claude:fx-20261020. - cost_1000 — Year-one cost at 1,000 users? [partial]: From USD 287,520.00 / EUR 256,370.93 / CHF 236,809.83 + unknown services under the disclosed Sonnet 5.5 low-effort chat workload: USD 240,000.00 access seats + USD 47,520.00 modeled tokens. The seat-only floor is USD 240,000.00 / EUR 213,999.11 / CHF 197,670.98. This is modeled list cost, not observed usage or a quote. Sources: claude:cl-enterprise, claude:cl-api-prices, claude:cl-consumption, claude:fx-20261020. - cost_5000 — Year-one cost at 5,000 users? [partial]: From USD 1,437,600.00 / EUR 1,281,854.66 / CHF 1,184,049.15 + unknown services under the disclosed Sonnet 5.5 low-effort chat workload: USD 1,200,000.00 access seats + USD 237,600.00 modeled tokens. The seat-only floor is USD 1,200,000.00 / EUR 1,069,995.54 / CHF 988,354.88. This is modeled list cost, not observed usage or a quote. Sources: claude:cl-enterprise, claude:cl-api-prices, claude:cl-consumption, claude:fx-20261020. - variable_share — Which part depends on usage? [supported]: ALM-14 shared cost assumptions v1.4, 2026-10-21: 12 months, 60% light 100/30% regular 400/10% power 1500 messages monthly = 330/user/month; 3000 input+600 billable output tokens/message incl retrieval/thinking. At Sonnet 5.5 USD 2/M input+USD 10/M output, 11.88M input+2.376M output/year costs USD 47.52/user; access USD 240 => modeled USD 287.52/user/year. Sonnet low effort is the scenario choice, with an admin-configurable default, based on the consumption guide; not a universal fixed default. Sources: claude:cl-consumption, claude:cl-api-prices, claude:cl-enterprise. - unknown_parts — Which costs could not be priced? [partial]: Unpriced: implementation, onboarding/support add-ons, third-party subscriptions and workflow-specific extra tool/context/repeated-step tokens. Scenario excludes US-only 1.1x premium, tax, discounts, cache/batch benefits and agent workloads beyond the fixed token allowance; these require separate pricing. EUR=USD/1.1215; CHF=EUR*0.9237, ECB 2026-10-20. Sources: claude:cl-enterprise, claude:cl-us-only, claude:cl-api-prices, claude:fx-20261020. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-enterprise, claude:cl-api-prices, claude:cl-consumption, claude:fx-20261020, claude:cl-us-only #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial ALM-14 shared cost assumptions v1.4, 2026-10-21. The 200, 1,000 and 5,000-seat scenarios require a Custom quote and cannot be priced from packages capped at 100 users. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate. - cost_200 — Year-one cost at 200 users? [unknown]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate. - cost_1000 — Year-one cost at 1,000 users? [unknown]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate. - cost_5000 — Year-one cost at 5,000 users? [unknown]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate. - variable_share — Which part depends on usage? [unknown]: ALM-14 shared cost assumptions v1.4, 2026-10-21. Horizon 12 months, list prices excluding VAT, no invented discounts. Mix 60% light at 100 messages/user/month, 30% regular at 400, 10% power at 1,500. Where model usage is separately billed, each message has 3,000 input and 600 output tokens, giving 990k input plus 198k output per user/month. At 200/1,000/5,000 users this is 198m/990m/4.95bn input and 39.6m/198m/990m output per month. All three seat counts require an unpublished enterprise/custom price; no quote was requested. CHF and EUR ex-VAT totals, fixed charges, variable charges and add-ons remain unknown. FX dated 2026-10-20: EUR 1 = CHF 0.9237 and USD 1.1215; CHF to EUR divide by 0.9237, USD to EUR divide by 1.1215, source ECB. No numeric conversion or proxy model tariff is applied because there is no applicable public enterprise base/usage rate. - unknown_parts — Which costs could not be priced? [supported]: Custom base price, token pool/overage, connectors, agents, SSO and service costs are unpriced. Multiple standard packages are not assumed to form one enterprise contract. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet, swisscom-assistant:swisscom-assistant:ecb-fx ### VEN-03: Evaluation access Judgment rule: Distinguish free tier, self-serve trial, sales-led pilot, paid proof of concept and open-source self-install. Record card requirement, duration, seat limit, and which features (SSO, connectors, admin) the trial includes. Map which shared scenarios can be run without sales approval. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Commercial self-service purchase is documented; free consumer access is not a scoped Enterprise trial. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: self_serve_trial, trial_scope. - Read each atomic answer for its plan, access and feature limits. - free_tier — Is there a free tier for business use? [partial]: Claude Free is a separate consumer plan; no free Team/Enterprise organization entitlement was established. Sources: claude:cl-pricing. - self_serve_trial — Is a self-serve business trial available? [unknown]: Is a self-serve business trial available? Unverified after checking pricing and Enterprise acquisition guides; no self-serve business trial duration, card rule or trial identity/compliance/connector inclusion confirmed. - trial_scope — Do trials include SSO, connectors and admin features? [unknown]: Do trials include SSO, connectors and admin features? Unverified after checking pricing and Enterprise acquisition guides; no self-serve business trial duration, card rule or trial identity/compliance/connector inclusion confirmed. - sales_gate — Does meaningful evaluation require sales contact? [supported]: Team can be bought self-serve. Enterprise self-serve starts at 20 seats; sales-assisted Enterprise starts at 50. No purchase or sales contact was performed. Sources: claude:cl-enterprise. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-pricing, claude:cl-enterprise #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial A one-month business trial is self-activated by eligible My Swisscom Business administrators. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - No permanent business free tier, card requirement or complete SSO/connector/admin trial scope was established. No existing eligible business account was available, so fixtures were not run. - free_tier — Is there a free tier for business use? [unknown]: Is there a free tier for business use? Unknown. No permanent business free tier, card requirement or complete SSO/connector/admin trial scope was established. No existing eligible business account was available, so fixtures were not run. - self_serve_trial — Is a self-serve business trial available? [partial]: Offer provides one month free, up to 2 assistants/user and 10m tokens/company. Activation requires My Swisscom Business administrator rights and Swisscom Login. New noncustomers are directed to contact Swisscom. Sources: swisscom-assistant:swisscom-assistant:offer. - trial_scope — Do trials include SSO, connectors and admin features? [partial]: Published trial includes assistant creation and company token allowance; SSO/connectors/admin entitlement and seat count are not specified. Sources: swisscom-assistant:swisscom-assistant:offer. - sales_gate — Does meaningful evaluation require sales contact? [partial]: Existing eligible company administrators can activate online; people without a Swisscom customer account are directed to contact Swisscom. Custom evaluation requires scope clarification. Sources: swisscom-assistant:swisscom-assistant:offer. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer ### VEN-04: Contract terms and pricing transparency Judgment rule: Record minimum seats or commitment, contract length, monthly versus annual billing, price-change rules, cancellation and downgrade terms, and invoicing in CHF/EUR. Classify pricing as transparent, partially specified, quote-only or unknown, naming the missing fields. Quote-only pricing is a disclosed constraint. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Seat prices are public, with plan caps, annual Enterprise commitment and variable usage. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Read each atomic answer for its plan, access and feature limits. - minimum_commitment — What seat or spend minimum applies? [supported]: Team: 2-150 seats. Current Enterprise self-serve: 20-seat minimum; sales-assisted: 50. Sources: claude:cl-pricing, claude:cl-enterprise. - contract_length — What contract lengths are offered? [supported]: Team lists monthly and annual billing; Enterprise access seats are annual. Consumption is additional under the purchase route. Sources: claude:cl-pricing, claude:cl-enterprise. - cancellation — How can the contract be cancelled or reduced? [partial]: General Terms I.2 permit customer termination with notice and vendor convenience termination with30-day notice; annual seat refunds, reductions and renewal cancellation depend on plan/order and were not verified. Sources: claude:cl-terms. - local_invoicing — Can it be invoiced in CHF or EUR from a European entity? [partial]: Enterprise self-serve bills USD by credit/ACH; sales-assisted supports multicurrency/invoicing. Irish contracting is stated for Swiss/EEA customers, but a CHF/EUR invoice tariff was not verified. Sources: claude:cl-enterprise, claude:cl-terms. - transparency_class — Is pricing transparent, partial, quote-only or unknown? [partial]: Partially specified: public seat/API rates and minimums, but actual consumption, third-party services, Enterprise optional charges and local invoice terms require more detail. Sources: claude:cl-enterprise, claude:cl-api-prices. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-pricing, claude:cl-enterprise, claude:cl-terms, claude:cl-api-prices #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial There is no minimum contract duration; cancellation is 30 days to calendar-month end. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Annual-billing options, price-change policy, EUR invoices and complete Custom commitments are not documented in accessible sources. - minimum_commitment — What seat or spend minimum applies? [supported]: Offer explicitly says no minimum contract duration; organisation package caps apply, with Custom terms separately quoted. Sources: swisscom-assistant:swisscom-assistant:offer. - contract_length — What contract lengths are offered? [partial]: Monthly subscription/package prices; no minimum duration. Annual prepayment options are not specified. Sources: swisscom-assistant:swisscom-assistant:offer. - cancellation — How can the contract be cancelled or reduced? [supported]: Cancel online with 30 days notice to month-end. Upgrades bill pro rata from upgrade day; downgrades only on the first day of a following month. Sources: swisscom-assistant:swisscom-assistant:offer. - local_invoicing — Can it be invoiced in CHF or EUR from a European entity? [partial]: CHF excluding VAT prices are published by Swisscom. EUR invoicing and a paid contracting-entity invoice specimen are not established. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms. - transparency_class — Is pricing transparent, partial, quote-only or unknown? [supported]: Partially specified. Standard monthly prices and capacities are public; Custom, overage and add-on rates require a quote. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:factsheet ### VEN-05: Source licence Judgment rule: Record licence per component (client, server, connectors, hosted extensions) and revision. Distinguish OSI open source, source-available with restrictions (branding clauses, user caps), and closed. Repository visibility is not a licence classification. Licences change between releases: record the current terms, and never carry a fork's historical licence over to the upstream product or the reverse. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Commercial service rights are public; a complete component-source licence inventory was not established. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: branding_restrictions, enterprise_features_closed. - Read each atomic answer for its plan, access and feature limits. - licence_type — Which licence applies to each component? [partial]: Commercial Terms grant service use and allocate customer input/output rights; this does not establish an OSI licence for the hosted platform, clients or connector code. Sources: claude:cl-terms. - branding_restrictions — Do licence terms restrict branding or user counts? [unknown]: Do licence terms restrict branding or user counts? Unverified after checking Commercial Terms and public Claude Code issue repository; component revisions, client/server/connector source licences, branding restrictions and separate enterprise-edition source status not verified. - enterprise_features_closed — Are enterprise features in a separate closed edition? [unknown]: Are enterprise features in a separate closed edition? Unverified after checking Commercial Terms and public Claude Code issue repository; component revisions, client/server/connector source licences, branding restrictions and separate enterprise-edition source status not verified. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-terms #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Free Trial terms grant a restricted service-use licence and reserve intellectual property. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Paid server/client/connector component licences and any distinct closed enterprise source edition are not published in retrieved documents. - licence_type — Which licence applies to each component? [partial]: Trial B.1/B.6 gives non-exclusive non-transferable internal-business use and prohibits copying, modifying or distributing the chatbot. This is distinct from the open licences of underlying model weights. Sources: swisscom-assistant:swisscom-assistant:trial-terms. - branding_restrictions — Do licence terms restrict branding or user counts? [partial]: Custom branding with name/logo/colours is included in paid basic features; trial bars copying or modifying the chatbot. Full paid component licence and seat restrictions remain unavailable. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:trial-terms. - enterprise_features_closed — Are enterprise features in a separate closed edition? [unknown]: Are enterprise features in a separate closed edition? Unknown. Paid server/client/connector component licences and any distinct closed enterprise source edition are not published in retrieved documents. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:trial-terms, swisscom-assistant:swisscom-assistant:offer ### VEN-06: Data export and exit Judgment rule: Record admin export of chats, assistants, knowledge bases, prompts and audit logs, formats, export completeness, user self-export, and what survives contract end. Run an admin export on a trial. Exported chats alone do not make assistants and knowledge portable. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Team/Enterprise exports provide conversations but do not prove portable assistants and knowledge. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - chat_export: Team/Enterprise Primary Owners export organization conversation/user data, excluding deleted items. Members can export their own chats if enabled; uploaded-file contents are excluded. - assistant_export: Can assistants and prompts be exported in a reusable format? Unverified after checking organization/member export and Compliance API docs; no export fixture, reusable assistant/prompts or complete knowledge-base/source-file package verified. Search on 2026-10-26: https://support.claude.com/en/articles/13346720-export-your-organization-s-data, https://support.claude.com/en/articles/9450526-export-your-claude-data, https://support.claude.com/en/articles/13015708-access-the-compliance-api. No additional scoped evidence established this answer. - knowledge_export: The organization export guide covers conversation/user data and excludes generated Office/PDF files; members’ personal exports exclude uploaded-file contents. A complete reusable project/knowledge-source archive was not established and no export fixture was run. - export_format: Documented exports and Compliance API support structured access; the complete archive schema/file manifest was not downloaded or inspected. - chat_export — Can admins export all chats? [partial]: Team/Enterprise Primary Owners export organization conversation/user data, excluding deleted items. Members can export their own chats if enabled; uploaded-file contents are excluded. Sources: claude:cl-export-org-20261026, claude:cl-export-user-20261026. - assistant_export — Can assistants and prompts be exported in a reusable format? [unknown]: Can assistants and prompts be exported in a reusable format? Unverified after checking organization/member export and Compliance API docs; no export fixture, reusable assistant/prompts or complete knowledge-base/source-file package verified. Search on 2026-10-26: https://support.claude.com/en/articles/13346720-export-your-organization-s-data, https://support.claude.com/en/articles/9450526-export-your-claude-data, https://support.claude.com/en/articles/13015708-access-the-compliance-api. No additional scoped evidence established this answer. - knowledge_export — Can knowledge bases and their sources be exported? [partial]: The organization export guide covers conversation/user data and excludes generated Office/PDF files; members’ personal exports exclude uploaded-file contents. A complete reusable project/knowledge-source archive was not established and no export fixture was run. Sources: claude:cl-export-org-20261026, claude:cl-export-user-20261026. - export_format — Are formats documented and machine-readable? [partial]: Documented exports and Compliance API support structured access; the complete archive schema/file manifest was not downloaded or inspected. Sources: claude:cl-export-org-20261026, claude:cl-compliance-20261026. - post_termination_window — How long can data be retrieved after termination? [supported]: DPA H requires a return request within 30 days after expiry/termination, with deletion obligations and legal/dispute/harmful-use exceptions. Sources: claude:cl-dpa-20261026. Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-export-org-20261026, claude:cl-export-user-20261026, claude:cl-compliance-20261026, claude:cl-dpa-20261026 #### Swisscom Swiss AI Assistant Verification status: No public information found (not-published) Support: not-published We found no public information on this. A missing finding is not evidence that the product lacks the capability. ### VEN-07: Support and service levels Judgment rule: Record support channels, languages (German, French, Italian), hours and time zone, local or regional presence, documented response times, uptime SLA and credits, public status page and incident history. Popularity is not a reliability score. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Public support/status channels exist; local-language commitments and contractual SLA remain unverified. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - support_channels: Help Center support is available; Enterprise self-serve and sales-assisted support/CSM arrangements differ. Exact response times/hours were not established. - support_languages: Is support available in German, French or Italian? Unverified after checking Enterprise support comparison, official Help Center, status history and Commercial Terms; DE/FR/IT support guarantees, DACH/Swiss staffing, response targets and uptime/credit SLA not verified. Search on 2026-10-26: https://support.claude.com/en/articles/9797531-what-is-the-enterprise-plan, https://status.claude.com/, https://claude.com/pricing. No additional scoped evidence established this answer. - regional_presence: Anthropic’s November 2025 company announcement identifies an existing Zurich office and planned Munich expansion. Current staffing, Swiss contracting terms and local-language support guarantees were not established. - uptime_sla: Is there an uptime SLA with credits? Unverified after checking Enterprise support comparison, official Help Center, status history and Commercial Terms; DE/FR/IT support guarantees, DACH/Swiss staffing, response targets and uptime/credit SLA not verified. Search on 2026-10-26: https://support.claude.com/en/articles/9797531-what-is-the-enterprise-plan, https://status.claude.com/, https://claude.com/pricing. No additional scoped evidence established this answer. - support_channels — Which support channels are available on each plan? [partial]: Help Center support is available; Enterprise self-serve and sales-assisted support/CSM arrangements differ. Exact response times/hours were not established. Sources: claude:cl-enterprise-20261026. - support_languages — Is support available in German, French or Italian? [unknown]: Is support available in German, French or Italian? Unverified after checking Enterprise support comparison, official Help Center, status history and Commercial Terms; DE/FR/IT support guarantees, DACH/Swiss staffing, response targets and uptime/credit SLA not verified. Search on 2026-10-26: https://support.claude.com/en/articles/9797531-what-is-the-enterprise-plan, https://status.claude.com/, https://claude.com/pricing. No additional scoped evidence established this answer. - regional_presence — Is there a DACH or Swiss entity, team or partner? [partial]: Anthropic’s November 2025 company announcement identifies an existing Zurich office and planned Munich expansion. Current staffing, Swiss contracting terms and local-language support guarantees were not established. Sources: claude:claude:regional-presence-20261026. - uptime_sla — Is there an uptime SLA with credits? [unknown]: Is there an uptime SLA with credits? Unverified after checking Enterprise support comparison, official Help Center, status history and Commercial Terms; DE/FR/IT support guarantees, DACH/Swiss staffing, response targets and uptime/credit SLA not verified. Search on 2026-10-26: https://support.claude.com/en/articles/9797531-what-is-the-enterprise-plan, https://status.claude.com/, https://claude.com/pricing. No additional scoped evidence established this answer. - status_page — Is there a public status page with history? [supported]: status.claude.com publishes component health and incident history; it is not a contractual reliability score. Sources: claude:cl-status-20261026. Checked 2026-10-26; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-enterprise-20261026, claude:cl-status-20261026, claude:claude:regional-presence-20261026 #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Personal Swisscom support is included; trial terms disclaim availability guarantees. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located. - support_channels — Which support channels are available on each plan? [partial]: Personalised support is a basic feature across editions; page supplies an enquiry form. Contractual response-time channels are not specified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet. - support_languages — Is support available in German, French or Italian? [unknown]: Is support available in German, French or Italian? Unknown. Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located. - regional_presence — Is there a DACH or Swiss entity, team or partner? [supported]: Factsheet identifies Swisscom (Switzerland) Ltd Enterprise Customers in Berne and support directly from Switzerland. Sources: swisscom-assistant:swisscom-assistant:factsheet. - uptime_sla — Is there an uptime SLA with credits? [partial]: Free Trial B.4 explicitly provides no availability/accessibility guarantee. Paid uptime SLA and credits were not retrieved. Sources: swisscom-assistant:swisscom-assistant:trial-terms. - status_page — Is there a public status page with history? [unknown]: Is there a public status page with history? Unknown. Guaranteed support languages/hours, response times, paid SLA credits and an Assistant-specific public status/incident history were not located. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:factsheet, swisscom-assistant:swisscom-assistant:trial-terms ### VEN-08: Onboarding, training and adoption Judgment rule: Record vendor-led onboarding, admin training, end-user training (live, e-learning, languages), use-case libraries, champion programmes, change-management materials and their cost. Distinguish included services from paid professional services and partner offerings. #### Claude Team / Enterprise Verification status: Agent cross-checked (agent-cross-checked) Support: partial Academy tutorials and use-case material are public; commercial service entitlements need clarification. Availability: generally-available Delivery: native Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified. Limitations: - Unverified parts: onboarding_service, adoption_programme, service_cost. - Read each atomic answer for its plan, access and feature limits. - onboarding_service — Is guided onboarding included? [unknown]: Is guided onboarding included? Unverified after checking Academy, pricing and Enterprise comparison; included guided onboarding, champion programme, paid professional-services scope and charges not established. - user_training — Is end-user training offered, in which languages? [partial]: Claude Academy provides written/video training for chat, Cowork, Office, connectors and skills; German/French/Italian delivery was not established. Sources: claude:cl-academy. - use_case_library — Are role-based use cases and templates provided? [partial]: Academy has workflow/tutorial examples and Office use cases; the library was not exhaustively mapped to organizational roles. Sources: claude:cl-academy. - adoption_programme — Is there a champion or adoption programme? [unknown]: Is there a champion or adoption programme? Unverified after checking Academy, pricing and Enterprise comparison; included guided onboarding, champion programme, paid professional-services scope and charges not established. - service_cost — Which services cost extra? [unknown]: Which services cost extra? Unverified after checking Academy, pricing and Enterprise comparison; included guided onboarding, champion programme, paid professional-services scope and charges not established. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-academy #### Swisscom Swiss AI Assistant Verification status: Agent cross-checked (agent-cross-checked) Support: partial Public videos and a setup guide support self-service assistant creation. Availability: generally-available Delivery: native Scope: surfaces=Swiss AI Assistant browser workspace; version=not specified; plan=Essential, Professional and Premium standard editions; separately quoted Custom; one-month Free Trial where stated; add_ons=none stated; deployment_mode=not specified; region=Switzerland Swisscom Cloud; Free Trial Web Fetch can send URLs to an external EU provider; os=not specified. Limitations: - Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme. - onboarding_service — Is guided onboarding included? [unknown]: Is guided onboarding included? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme. - user_training — Is end-user training offered, in which languages? [partial]: Offer links FAQ videos for starting a trial, building an assistant and custom prompts; the guide provides a German walkthrough. Formal training languages and inclusion are not specified. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:guide. - use_case_library — Are role-based use cases and templates provided? [supported]: Published HR, support, manuals, correspondence and sales examples plus example instructions provide use-case material. Sources: swisscom-assistant:swisscom-assistant:guide. - adoption_programme — Is there a champion or adoption programme? [unknown]: Is there a champion or adoption programme? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme. - service_cost — Which services cost extra? [unknown]: Which services cost extra? Unknown. Guided onboarding entitlement, champion/adoption programmes and paid consulting/training costs are not specified. Personal support does not establish a full adoption programme. Checked 2026-10-21; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: swisscom-assistant:swisscom-assistant:offer, swisscom-assistant:swisscom-assistant:guide ## Sources ### claude:claude:fable-plan-20261026 Claude Fable models on your plan. Fable 5/5.1 are available on paid plans. Team/legacy Enterprise Premium include a capped share of weekly usage; Standard uses paid usage credits. Current usage-based Enterprise bills at API rates. Organization model access can restrict availability. - URL: https://support.claude.com/en/articles/15424964-claude-fable-models-on-your-plan - Locator: How Fable models work on each plan and model-picker access; HTTP 200, body SHA256 c7e39ae19952ae2186de8c95a8034bd16a43b7da9e5b6750eca0b7c30614456a - Evidence kind: documented - Source date: 2026-09-02 - Retrieved: 2026-10-26 ### claude:claude:transparent-fallback-20261026 Claude Fable automatic model switching. Hosted Fable safety fallbacks rerun requests on an Opus model with a visible switch notice and response model label. Users can disable automatic switching. This is a safety fallback, not general task-based multi-provider routing. - URL: https://support.claude.com/en/articles/15363606-why-claude-switched-models-in-your-conversation-with-fable-5-or-fable-5-1 - Locator: What happens after a fallback, settings and where switching applies; HTTP 200, body SHA256 98a2769ab04b54a170b3034afde3b042c016f76ccd332e98c4065288a60ea846 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-model-menu-r2-20261026 Change the model, effort, and thinking settings. The chat-selector guide names model families and effort controls but does not provide a complete Team seat-tier or per-product entitlement matrix. - URL: https://support.claude.com/en/articles/8664678-change-the-model-effort-and-thinking-settings - Locator: Chat selector; supported effort models; Enterprise restrictions; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 74026587f919fac61d5fc3f4747ea1c889b2d3b2b6b2ee895dfbcc2dfae25cae on 2026-10-26 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-context-plans-r2-20261026 Context windows on paid Claude plans. The paid-plan guide distinguishes Chat and Cowork context/model tables; it does not guarantee every model on each Team seat tier or Office add-in. - URL: https://support.claude.com/en/articles/8606394-how-large-is-the-context-window-on-paid-claude-plans - Locator: Paid-plan scope; separate Chat and Cowork tables; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 6f8fa356708c3a887106e33876dea65b71a3a9dae2ec09600ef035e14cb448e4 on 2026-10-26 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-upload-r2-20261026 Upload files to Claude. The attachment guide specifies500 MB chat uploads,30 MB project files, and separate PDF visual/text behavior; these are not universal tool-path limits. - URL: https://support.claude.com/en/articles/8241126-upload-files-to-claude - Locator: Chat attachments versus project Files; PDF handling; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 640974fd8725ee528375e7fca7fe66265f94a30fb0c82071022d3da529b437ed on 2026-10-26 - Evidence kind: documented - Source date: 2026-07-23 - Retrieved: 2026-10-26 ### claude:cl-pricing-20261026 Claude pricing. Team is listed for 2-150 seats with Standard/Premium pricing; current Enterprise lists USD 20/seat/month annual access plus usage and a 20-seat self-serve minimum. - URL: https://claude.com/pricing - Locator: Team/Enterprise cards; commercial comparison; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 9dac8ef940d7d07738f28ea203879b59cd98dfefd0bef624a91b361049a23a9f on 2026-10-26 - Evidence kind: vendor-claimed - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-model-control-20261026 Manage model access for your organization. Enterprise controls model/effort access by organization and custom role, while Haiku cannot be disabled and coverage has named exceptions. - URL: https://support.claude.com/en/articles/15694740-manage-model-access-for-your-organization - Locator: Organization and custom-role ceilings; Haiku exception; coverage; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 449e547e02b145fe3878d3591a80eca230ddff996580d601b38f007b78aba179 on 2026-10-26 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### swisscom-assistant:swisscom-assistant:offer Swiss AI Assistant offer and FAQ. Lists Swiss hosting, current selectable models, flat-rate packages, Swisscom Login, trial retention and commercial conditions. - URL: https://www.swisscom.ch/en/business/sme/it-cloud/new-way-of-working/swiss-ai-assistant.html - Locator: Basic features; edition cards; Custom; FAQ; Additional offer terms - Evidence kind: vendor-claimed - Source date: Not stated - Retrieved: 2026-10-21 ### swisscom-assistant:swisscom-assistant:factsheet Swiss AI Assistant factsheet. Lists document/audio/image features and marks web search, SSO, agents and workflow automation unavailable on standard editions and chargeable in Custom. - URL: https://documents.swisscom.com/product/filestore/lib/1f276f70-63fc-4e15-8cc1-086ae198fdea/factsheet_swiss_a_assistant-en.pdf?idxme=pex-search - Locator: Page 2 hosted service; page 3 feature matrix and legend - Evidence kind: vendor-claimed - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-release Claude release notes. Dated notes distinguish current models, cloud/unified Cowork rollout, memory defaults and connector changes. - URL: https://support.claude.com/en/articles/12138966-release-notes - Locator: Model launches; memory; Office/connector changes; Cowork transition - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-haiku-notice Claude Haiku 4.5 is leaving the model selector. The dated consumer Haiku retirement excludes Team/Enterprise, so it does not prove removal from their model catalogue. - URL: https://support.claude.com/en/articles/17444146-claude-haiku-4-5-is-leaving-the-model-selector - Locator: October 15 notice; October 29 removal; Team/Enterprise exceptions - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-office Claude for Microsoft 365. Claude advertises native Excel/PowerPoint/Word add-ins, Outlook beta and optional Foundry/Bedrock/Gemini Enterprise Agent Platform credentials. - URL: https://claude.com/claude-for-microsoft-365 - Locator: App capabilities; GA/beta; cloud credentials; review controls - Evidence kind: vendor-claimed - Source date: Not stated - Retrieved: 2026-10-21 ### swisscom-assistant:swisscom-assistant:announcement Swiss AI Assistant knowledge-management announcement. Describes Swiss-operated unchanged open models, future Apertus availability and the distinct Swiss AI Platform portfolio. - URL: https://www.swisscom.ch/en/about/news/2026/02/18-swiss-ai-assistant.html - Locator: AI with clear data sovereignty; AI introduction; AI strategy - Evidence kind: vendor-claimed - Source date: 2026-02-18 - Retrieved: 2026-10-21 ### claude:cl-enterprise What is the Enterprise plan?. Current Enterprise has no included tokens, bills all usage at API rates and differs from legacy seat-based arrangements. - URL: https://support.claude.com/en/articles/9797531-what-is-the-enterprise-plan - Locator: Pricing; self-serve versus sales-assisted; legacy sections - Evidence kind: documented - Source date: 2026-09-01 - Retrieved: 2026-10-21 ### claude:cl-model-control-r2 Manage model access for your organization. Enterprise model and effort access uses organization ceilings/custom roles; Haiku cannot be disabled and product/version limits apply. - URL: https://support.claude.com/en/articles/15694740-manage-model-access-for-your-organization - Locator: Enterprise eligibility; role ceilings; Haiku; fallback/coverage - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-default-r2 Set a default model for your organization. Enterprise defaults are distinct from the beta forced-start switch, which preserves existing chat-project choices and permits in-chat changes. - URL: https://support.claude.com/en/articles/15330088-set-a-default-model-for-your-organization - Locator: Ordinary defaults; Always start beta; projects and product fallback - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-rag Retrieval augmented generation for projects. Paid projects automatically switch to retrieval when knowledge approaches context limits and show a RAG indicator. - URL: https://support.claude.com/en/articles/11473015-retrieval-augmented-generation-rag-for-projects - Locator: Activation; search tool; context indicator - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-upload-r2 Upload files to Claude. The attachment guide specifies500 MB chat uploads,30 MB project files, and separate PDF visual/text behavior; these are not universal tool-path limits. - URL: https://support.claude.com/en/articles/8241126-upload-files-to-claude - Locator: Chat attachments versus project Files; PDF handling - Evidence kind: documented - Source date: 2026-07-23 - Retrieved: 2026-10-21 ### claude:cl-code-files-r2 Create and edit files with Claude. Chat code/file tools create Office/PDF output and document a30 MB upload/download path; the same page has inconsistent Team egress defaults. - URL: https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude - Locator: Availability; computing/file-tool limits; file output; network sections - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-upload Upload files to Claude. The page distinguishes 500 MB chat uploads, 30 MB project files and PDF visual processing up to 100 pages. - URL: https://support.claude.com/en/articles/8241126-upload-files-to-claude - Locator: Formats; chat/project limits; visual PDF processing - Evidence kind: documented - Source date: 2026-07-23 - Retrieved: 2026-10-21 ### claude:cl-projects What are projects?. Projects persist selected knowledge/instructions and provide organization sharing with view/edit permissions. - URL: https://support.claude.com/en/articles/9517075-what-are-projects - Locator: Knowledge; instructions; Team/Enterprise collaboration - Evidence kind: documented - Source date: 2026-07-23 - Retrieved: 2026-10-21 ### claude:cl-groups Manage groups and group spend limits on Enterprise plans. Enterprise groups support roles and shared resources, per-user limits and optional shared monthly budgets in beta. - URL: https://support.claude.com/en/articles/13799932-manage-groups-and-group-spend-limits-on-enterprise-plans - Locator: Group sharing; SCIM; role controls; budgets - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:claude:atlassian-enterprise-20261026 Enterprise-managed authorization for MCP connectors. Claude Enterprise documents generally available organization-managed authorization through Okta for named MCP providers including Atlassian. Its Atlassian section names Jira, Confluence and Teamwork Graph. - URL: https://claude.com/blog/enterprise-managed-auth - Locator: August 24 GA update and Atlassian Rovo MCP description; HTTP 200, body SHA256 5d973cd85982883fc28f409f6919e829a1e3791223634ca167e12524c411284e - Evidence kind: documented - Source date: 2026-08-24 - Retrieved: 2026-10-26 ### claude:cl-mcp-20261026 Get started with custom connectors using remote MCP. Remote MCP originates from Anthropic cloud, can use per-user OAuth or shared credentials, and differs from Desktop-local MCP. - URL: https://support.claude.com/en/articles/11175166-get-started-with-custom-connectors-using-remote-mcp - Locator: Network route; owner publication; OAuth/request headers; local distinction; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 e6307ff6f907b387075c5f8db3a45fae8cf8ea9eb15fd576b44f3368e1c5ed43 on 2026-10-26 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-release-20261026 Claude release notes. Dated notes distinguish current models, cloud/unified Cowork rollout, memory defaults and connector changes. - URL: https://support.claude.com/en/articles/12138966-release-notes - Locator: Model launches; memory; Office/connector changes; Cowork transition; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 07f9dcfff3c0fc1f7a6060ad0b718558075286175f3b4e1b13c665d79cab3616 on 2026-10-26 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-enterprise-20261026 What is the Enterprise plan?. Current Enterprise has no included tokens, bills all usage at API rates and differs from legacy seat-based arrangements. - URL: https://support.claude.com/en/articles/9797531-what-is-the-enterprise-plan - Locator: Pricing; self-serve versus sales-assisted; legacy sections; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 de2b461205d4426c558e88750f5be23f7d495804c407827fc5695ecd5e1a20ee on 2026-10-26 - Evidence kind: documented - Source date: 2026-09-01 - Retrieved: 2026-10-26 ### claude:cl-m365-20261026 Microsoft 365 connector security guide. The Anthropic-hosted Microsoft Graph proxy retrieves on demand without file-content caching and has separately enabled write tools and delegated permissions. - URL: https://support.claude.com/en/articles/12684923-microsoft-365-connector-security-guide - Locator: On-demand proxy; delegated permissions; consent; write controls; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 8965fd2ee1dbdd7b494b834a1cbae1cd4194bf096abd2d916244178108738d3f on 2026-10-26 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-google-20261026 Use Google Workspace connectors. Google connectors retrieve user-authorized data, sync referenced Google Docs and support live editing with separate app controls. - URL: https://support.claude.com/en/articles/10166901-use-google-workspace-connectors - Locator: Sources; private project sync; live Docs/Sheets/Slides; authorization; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 b61eb14f3e2efb4ab2a9cc441eb6beb363b5514d3c55e6f9dc8cd2565d48d135 on 2026-10-26 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-m365 Microsoft 365 connector security guide. The Anthropic-hosted Microsoft Graph proxy retrieves on demand without file-content caching and has separately enabled write tools and delegated permissions. - URL: https://support.claude.com/en/articles/12684923-microsoft-365-connector-security-guide - Locator: On-demand proxy; delegated permissions; consent; write controls - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-m365-user Connect to Microsoft 365. Microsoft 365 connects SharePoint/OneDrive/Outlook/Teams, excludes Sites.Selected allowlisting and OneNote reads, and requires organizational consent. - URL: https://support.claude.com/en/articles/15183774-connect-to-microsoft-365 - Locator: Setup; supported content; site restrictions; permissions - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-google Use Google Workspace connectors. Google connectors retrieve user-authorized data, sync referenced Google Docs and support live editing with separate app controls. - URL: https://support.claude.com/en/articles/10166901-use-google-workspace-connectors - Locator: Sources; private project sync; live Docs/Sheets/Slides; authorization - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-memory-r2 Chat search and memory. Improved memory has Team/Enterprise owner controls and cloud-Cowork sharing; legacy Team lacks org controls and legacy memory is chat-only. - URL: https://support.claude.com/en/articles/11817273-use-claude-s-chat-search-and-memory-to-build-on-previous-context - Locator: Improved Settings>Memory versus legacy; owners; Cowork; exclusions - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-academy Claude Academy tutorials. Academy publishes written/video guides for chat, connectors, agents, Office work and skills. - URL: https://academy.claude.com/tutorials - Locator: Chat; Cowork; Office; AI fluency guides - Evidence kind: vendor-claimed - Source date: Not stated - Retrieved: 2026-10-21 ### swisscom-assistant:swisscom-assistant:guide How SMEs use AI assistants. Gives a Swiss AI Assistant setup example with document upload, assistant system instructions, conversation starters and colleague sharing. - URL: https://www.swisscom.ch/de/b2bmag/new-way-of-working/ki-assistent-kmu-nutzen/ - Locator: Anleitung: einen KI-Assistenten erstellen, steps 1-6 - Evidence kind: documented - Source date: 2026-09-16 - Retrieved: 2026-10-21 ### claude:cl-pricing Claude pricing. Team is listed for 2-150 seats with Standard/Premium pricing; current Enterprise lists USD 20/seat/month annual access plus usage and a 20-seat self-serve minimum. - URL: https://claude.com/pricing - Locator: Team/Enterprise cards; commercial comparison - Evidence kind: vendor-claimed - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-mcp Get started with custom connectors using remote MCP. Remote MCP originates from Anthropic cloud, can use per-user OAuth or shared credentials, and differs from Desktop-local MCP. - URL: https://support.claude.com/en/articles/11175166-get-started-with-custom-connectors-using-remote-mcp - Locator: Network route; owner publication; OAuth/request headers; local distinction - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:claude:web-search-controls-20261026 Enable and use Claude web search. Team/Enterprise Owners first enable web search for the workspace, after which members use it in chat. Search answers include citations and source links. The article does not identify a universal search backend or query-processing region. - URL: https://support.claude.com/en/articles/10684626-enable-and-use-web-search - Locator: Team/Enterprise workspace enablement and How web search works; HTTP 200, body SHA256 76f79d8a3eb4181b4e1028b23a4df9821c316008015fe0290feb4582d6b9a83d - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-cowork Get started with Claude Cowork. Paid Cowork runs multi-step tasks with local access where permitted and cloud task persistence, with Team/Enterprise cloud availability in beta. - URL: https://support.claude.com/en/articles/13345190-get-started-with-claude-cowork - Locator: Availability; cloud beta; task flow; tools; scheduling - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:claude:cowork-stop-20261026 Use Claude Cowork safely. The paid-plan Cowork safety guide instructs users to monitor and stop a task when needed. It does not promise rollback of completed external actions or a guaranteed cancellation boundary. - URL: https://support.claude.com/en/articles/13364135-use-claude-cowork-safely - Locator: Paid-plan availability, monitoring tasks and stopping suspicious behavior; HTTP 200, body SHA256 363aa11b90d168d68950bcf4820d677b076c63c1f27598be7d17ef04c727da24 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-cowork-20261026 Get started with Claude Cowork. Paid Cowork runs multi-step tasks with local access where permitted and cloud task persistence, with Team/Enterprise cloud availability in beta. - URL: https://support.claude.com/en/articles/13345190-get-started-with-claude-cowork - Locator: Availability; cloud beta; task flow; tools; scheduling; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 0c2c6bcedbe79e9bc84268a92da091133ea4c9737d6790eb74583def73350c02 on 2026-10-26 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-compliance Access the Compliance API. Enterprise Compliance API exposes events, chats and file content with primary-owner activation and scoped organization keys. - URL: https://support.claude.com/en/articles/13015708-access-the-compliance-api - Locator: Eligibility; primary-owner activation; event/chat/file data - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-api-prices Claude Platform pricing. Current public API prices include Sonnet 5.5 at USD 2/M input and USD 10/M output, while model choice, tokens and features change usage cost. - URL: https://platform.claude.com/docs/en/about-claude/pricing - Locator: Model pricing table; regional rates; tool token charges - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-export-user Export your Claude data. Organization members can export their own chats when enabled, without uploaded-file contents; exports are web/Desktop only. - URL: https://support.claude.com/en/articles/9450526-export-your-claude-data - Locator: Team/Enterprise owner enablement; contents; 24-hour link - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-google-addon Use Claude in Google Docs, Sheets, and Slides. A native Google Workspace sidebar beta supports Team/Enterprise, separate from connectors; edits require approval by default and extension data does not inherit organization retention. - URL: https://support.claude.com/en/articles/16951679-use-claude-in-google-docs-sheets-and-slides - Locator: Beta eligibility; native extension; approvals; data retention - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:claude:image-generation-boundary-20261026 Can Claude produce images?. The vendor explicitly says Claude does not generate photos or illustrations like image-generation tools. HTML/SVG diagrams, charts and interactive visuals are a separate beta web/desktop capability; uploaded-image analysis is also separate. - URL: https://support.claude.com/en/articles/9002504-can-claude-produce-images - Locator: Native image generation versus HTML/SVG custom visuals; HTTP 200, body SHA256 4d918af1acc08fe9d2c1ea21ae840029c1c9109acad12cb2eaeeb8b8daab4da9 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-artifacts-admin Artifacts admin guide for Team and Enterprise plans. Admins control artifact templates, while standalone Claude Design closes 2026-12-14 and in-Claude design continues. - URL: https://support.claude.com/en/articles/16994751-artifacts-admin-guide-for-team-and-enterprise-plans - Locator: Templates; October defaults; standalone Design closure; data handling - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:claude:display-languages-20261026 Claude display-language settings. Claude documents English, French, German, Italian, Hindi, Indonesian, Japanese, Korean, Brazilian Portuguese and Latin American/Spain Spanish interfaces on web and desktop. Voice language is a separate setting. - URL: https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language - Locator: Supported Languages and On Web and Desktop; HTTP 200, body SHA256 9a6fd87cbba7b558c9972e24b7bcd94249d6cb04003eea26541794f93dbae61b - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-sso Set up single sign-on. SSO and JIT are available to Team/Enterprise with owner configuration and verified domains. - URL: https://support.claude.com/en/articles/13132885-set-up-single-sign-on-sso - Locator: Team/Enterprise eligibility; IdP; owner roles; provisioning - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-provision Set up JIT or SCIM provisioning. Team supports JIT but not SCIM; Enterprise SCIM synchronizes membership and role/seat mappings with documented removal differences. - URL: https://support.claude.com/en/articles/13133195-set-up-jit-or-scim-provisioning - Locator: Plan eligibility; provisioning matrix; group mapping - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### swisscom-assistant:swisscom-assistant:trial-terms Data protection and terms of use, Swiss AI Assistant Free Trial. Specifies Swiss platform processing, EU Web Fetch URL exception, no training, trial rights and deletion three months after an unconverted trial. - URL: https://documents.swisscom.com/product/filestore/lib/a195711f-5f91-4746-96c1-8394cb28f0fd/leg1955-en.pdf - Locator: Page 1 sections B.1-B.7 and C.8-C.9; version Jun2026 - Evidence kind: documented - Source date: 2026-06-01 - Retrieved: 2026-10-21 ### claude:cl-model-control Manage model access for your organization. Enterprise controls model/effort access by organization and custom role, while Haiku cannot be disabled and coverage has named exceptions. - URL: https://support.claude.com/en/articles/15694740-manage-model-access-for-your-organization - Locator: Organization and custom-role ceilings; Haiku exception; coverage - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-analytics View usage analytics for Team and Enterprise plans. Admins have plan-scoped adoption and spend views, including per-user/model CSVs and separate seat-based overage reporting. - URL: https://support.claude.com/en/articles/12883420-view-usage-analytics-for-team-and-enterprise-plans - Locator: Roles; product/model/user data; CSV exports - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-audit Access audit logs. Enterprise audit export covers 180 days of metadata, excludes prompt content and has a CMEK export limitation with a Compliance API alternative. - URL: https://support.claude.com/en/articles/9970975-access-audit-logs - Locator: Enterprise export; 180 days; fields; content exclusion; CMEK - Evidence kind: documented - Source date: 2026-06-15 - Retrieved: 2026-10-21 ### claude:cl-compliance-partners Get started with Claude Compliance API integrations. The documentation lists partner compliance/eDiscovery/monitoring integrations; each integration needs separate scope and behavior verification. - URL: https://support.claude.com/en/articles/15167101-get-started-with-claude-compliance-api-integrations - Locator: Security, archive and eDiscovery partners - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-compliance-partners-r2 Get started with Claude Compliance API integrations. Enterprise Compliance integrations are Primary-Owner-enabled; Claude Platform has a separate scope and this is not a Team entitlement or proof of inline redaction. - URL: https://support.claude.com/en/articles/15167101-get-started-with-claude-compliance-api-integrations - Locator: Eligibility and Enterprise activation; monitoring/DLP partners - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-servers Where are your servers located? Do you host your models on EU servers?. Commercial documentation says data is stored in the US, inference can route globally and internal support/safety processes can occur in affiliate countries. - URL: https://privacy.claude.com/en/articles/7996890-where-are-your-servers-located-do-you-host-your-models-on-eu-servers - Locator: Commercial global routing; US storage; internal processing - Evidence kind: documented - Source date: 2026-06-15 - Retrieved: 2026-10-21 ### claude:cl-us-only Enable US-only inference for your organization. Usage-based Enterprise offers US-only inference at 1.1 times standard rates for applicable newer models, excluding storage and third-party processing. - URL: https://support.claude.com/en/articles/15422948-enable-us-only-inference-for-your-organization - Locator: Eligibility; billing; exclusions - Evidence kind: documented - Source date: 2026-06-15 - Retrieved: 2026-10-21 ### claude:cl-dpa Data Processing Addendum. The DPA covers confidential processing, subprocessors, audit access, security and post-termination return/deletion with transfer schedules. - URL: https://www.anthropic.com/legal/data-processing-addendum - Locator: B.7; C; E/F; H; SCC/Swiss schedules - Evidence kind: documented - Source date: 2025-02-24 - Retrieved: 2026-10-21 ### claude:cl-terms Commercial Terms of Service. Commercial terms prohibit model training on customer content, define EEA/Swiss/UK Irish contracting and provide confidentiality and commercial-use restrictions. - URL: https://www.anthropic.com/legal/commercial-terms - Locator: Customer content; confidentiality; contracting party; fees - Evidence kind: documented - Source date: 2025-06-17 - Retrieved: 2026-10-21 ### claude:cl-training Is my data used for model training?. Commercial content is not used for training by default; explicit feedback can be used and retained up to five years, with owner controls. - URL: https://privacy.claude.com/en/articles/7996868-is-my-data-used-for-model-training - Locator: Commercial default; feedback; disable feedback - Evidence kind: documented - Source date: 2026-08-18 - Retrieved: 2026-10-21 ### claude:cl-covered-r2 Covered Models. Covered Models have default minimum retention, with a separate limited agreement-based Fable ZDR exception for eligible internal-business applications. - URL: https://support.claude.com/en/articles/15425695-covered-models - Locator: Default retention; temporary eligible Fable exception; EFS - Evidence kind: documented - Source date: 2026-09-01 - Retrieved: 2026-10-21 ### claude:cl-covered-routes-r2 Data retention practices for Covered Models. The updated guide excludes notified exception customers from the standard ZDR-transition instructions and says hosted Enterprise Chat/Cowork already use standard retention. - URL: https://support.claude.com/en/articles/15425996-data-retention-practices-for-covered-models - Locator: ZDR configurations; eligible notices; cloud-provider storage; hosted Chat/Cowork - Evidence kind: documented - Source date: 2026-09-05 - Retrieved: 2026-10-21 ### claude:cl-retention-r2 How long do you store organization data?. Commercial saved-chat retention differs from API retention; backend deletion normally takes up to 30 days and safety/legal/feedback exceptions remain. - URL: https://privacy.claude.com/en/articles/7996866-how-long-do-you-store-my-organization-s-data - Locator: Saved commercial chats; deletion; safety and feedback exceptions - Evidence kind: documented - Source date: 2026-07-01 - Retrieved: 2026-10-21 ### claude:cl-retention-admin-r2 Configure custom data retention controls for Enterprise plans. Current English guidance schedules over-age content on save and deletes through a daily background process, preserving project precedence and feature exclusions. - URL: https://support.claude.com/en/articles/10440198-configure-custom-data-retention-controls-for-enterprise-plans - Locator: Project precedence; daily deletion process; role and feature limits - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-gov Government requests for user information. Anthropic documents valid-process review, rejection of deficient requests, notice exceptions and generally directing enterprise requests to the customer. - URL: https://privacy.claude.com/en/articles/9519291-what-is-anthropic-s-policy-for-handling-governmental-requests-for-user-information - Locator: Valid process; challenge; customer notice; exceptions - Evidence kind: documented - Source date: 2026-03-16 - Retrieved: 2026-10-21 ### claude:cl-trust-route Anthropic subprocessor list access route. The public list URL redirects to a trust portal that returned no extractable entries in this research; countries and revision remain unverified. - URL: https://www.anthropic.com/subprocessors - Locator: DPA Schedule 4 link; redirect to trust.anthropic.com/subprocessors - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-ai-act Introducing Claude Fable 5.1 and Claude Mythos 5.1. The provider announcement describes transparency-code signing, watermarking for later models and a restricted-preview detection API; this is not a deployer compliance verdict. - URL: https://www.anthropic.com/claude-fable-and-mythos-5-1 - Locator: Compliance with the EU AI Act - Evidence kind: vendor-claimed - Source date: Not stated - Retrieved: 2026-10-21 ### claude:claude:commercial-certifications-20261026 Anthropic commercial compliance credentials. The commercial privacy page claims ISO 27001:2022, ISO/IEC 42001:2023 and SOC 2 Type I/II. Copies are request-gated; issuer, certificate/report scope, period and validity were not inspected. - URL: https://privacy.claude.com/en/articles/10015870-what-certifications-has-anthropic-obtained - Locator: Commercial-products applicability and credential list; HTTP 200, body SHA256 d44ecb66e9cf7636e39a9b9da3c61cc6513dfca890e68fcdaa1bc7051f310335 - Evidence kind: vendor-claimed - Source date: 2026-03-16 - Retrieved: 2026-10-26 ### claude:cl-dpa-20261026 Data Processing Addendum. The DPA covers confidential processing, subprocessors, audit access, security and post-termination return/deletion with transfer schedules. - URL: https://www.anthropic.com/legal/data-processing-addendum - Locator: B.7; C; E/F; H; SCC/Swiss schedules; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 c11e0d2d380f6155e900d4357d2a154e85cd0b38db427ca11e5048e02c375218 on 2026-10-26 - Evidence kind: documented - Source date: 2025-02-24 - Retrieved: 2026-10-26 ### claude:cl-cmek What are customer-managed encryption keys?. Eligible Enterprise organizations can use customer AWS/GCP/Azure master keys for certain chats, projects and files, with feature limitations. - URL: https://support.claude.com/en/articles/15505325-what-are-customer-managed-encryption-keys-cmek - Locator: Eligibility; customer KMS; scope - Evidence kind: documented - Source date: 2026-06-15 - Retrieved: 2026-10-21 ### claude:cl-ip Restrict access to Claude with IP allowlisting. Enterprise supports source-IP CIDR restrictions configured through support; externally shared artifacts can remain outside that restriction. - URL: https://support.claude.com/en/articles/13200993-restrict-access-to-claude-with-ip-allowlisting - Locator: Enterprise eligibility; coverage; external sharing exception - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### claude:cl-covered-review Data retention practices for Covered Models. Controlled reviewers may inspect safety-flagged retained data, with logged access; normal chat/Cowork already use standard retention. - URL: https://support.claude.com/en/articles/15425996-data-retention-practices-for-covered-models - Locator: Human review; 30 days; affected ZDR configurations - Evidence kind: documented - Source date: 2026-09-05 - Retrieved: 2026-10-21 ### claude:fx-20261020 ECB euro reference historical rates. Directly retrieved ECB XML gives EUR 1 = USD 1.1215 = CHF 0.9237. - URL: https://www.ecb.europa.eu/stats/eurofxref/eurofxref-hist.xml - Locator: Cube time=2026-10-20; USD and CHF - Evidence kind: documented - Source date: 2026-10-20 - Retrieved: 2026-10-21 ### claude:cl-consumption Claude Enterprise consumption guide. The guide recommends Sonnet for routine/high-volume work and lower effort, while administrators configure the actual default and usage controls. - URL: https://support.claude.com/en/articles/14782391-claude-enterprise-consumption-guide - Locator: Model/effort recommendations; defaults; limits - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-21 ### swisscom-assistant:swisscom-assistant:ecb-fx ECB euro foreign exchange reference rates, 20 October 2026. ECB records EUR 1 = USD 1.1215 and CHF 0.9237 on 20 October 2026; derived USD to EUR is 1/1.1215 and CHF to EUR is 1/0.9237. - URL: https://www.ecb.europa.eu/stats/eurofxref/eurofxref-hist.xml - Locator: Cube time="2026-10-20": USD and CHF - Evidence kind: documented - Source date: 2026-10-20 - Retrieved: 2026-10-21 ### claude:cl-export-org-20261026 Export your organization data. Team/Enterprise Primary Owners can export organization conversation/user data; deleted content is excluded and links expire in 24 hours. - URL: https://support.claude.com/en/articles/13346720-export-your-organization-s-data - Locator: Primary owner; scope; deleted items; link expiry; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 57af2f5ad8f732b35209851f2ba150423ac16e9d6a5c59718d6b0dd9ef672cae on 2026-10-26 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-export-user-20261026 Export your Claude data. Organization members can export their own chats when enabled, without uploaded-file contents; exports are web/Desktop only. - URL: https://support.claude.com/en/articles/9450526-export-your-claude-data - Locator: Team/Enterprise owner enablement; contents; 24-hour link; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 5fe1cfd761095719efd95b5bc63049b1ceed6ddc3ed081373247053022153bfc on 2026-10-26 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:cl-compliance-20261026 Access the Compliance API. Enterprise Compliance API exposes events, chats and file content with primary-owner activation and scoped organization keys. - URL: https://support.claude.com/en/articles/13015708-access-the-compliance-api - Locator: Eligibility; primary-owner activation; event/chat/file data; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 f641744bc193c80154bdb21a45e3c0527566f256728552432047c12936b79225 on 2026-10-26 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26 ### claude:claude:regional-presence-20261026 Anthropic European office announcement. The dated company announcement identifies an existing Zurich office and plans for Munich and Paris. It does not establish current staffing, a Swiss contracting entity or guaranteed local-language support. - URL: https://www.anthropic.com/news/new-offices-in-paris-and-munich-expand-european-presence - Locator: November 7, 2025 announcement, Zurich and planned Munich offices; HTTP 200, body SHA256 f73fca94192490d5216bd82ba233110af7093cfb2d08e3848eb79d3c055eea72 - Evidence kind: vendor-claimed - Source date: 2025-11-07 - Retrieved: 2026-10-26 ### claude:cl-status-20261026 Claude Status. Claude publishes separate hosted-product components and an incident history without providing a scoped contractual SLA in this page. - URL: https://status.claude.com/ - Locator: Component health; incident history; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 dabd165cf98d3b64e94051b42876be9d30ed1383af03d4c1a201674b97acb34e on 2026-10-26 - Evidence kind: documented - Source date: Not stated - Retrieved: 2026-10-26