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Agent-readable comparison

Claude Team / Enterprise vs Glean

Published by onAI. onAI also sells one of the products compared here. Findings about other products link to public sources so you can check them; statements about onAI are marked as stated by onAI.

This comparison has 49 criteria with sourced findings for both products, including 49 that a second agent cross-checked for both. 51 criteria have a sourced finding for at least one product. "Sourced" findings passed publication validation: they are scoped, fresh and cite public resolved sources. "Agent cross-checked" findings also received a separate agent source pass, not necessarily a hands-on test. "Stated by onAI" marks the publisher's own statements about its product (evidence type vendor-statement), which cite no third-party source. Humans approve the rubric, templates and generator; they do not review every finding. No winner is declared. A missing sourced finding is not evidence that a capability is absent.

Same facts as Markdown and JSON. Methodology.

Models

MOD-01 Model catalogue and providers

Judgment rule: List each available model by provider and plan, including reasoning, fast and multimodal variants. Record whether the user picks the model, the product routes automatically, or both. A provider counts only if at least one of its current models is selectable on the scoped plan.

Claude Team / Enterprise

Agent cross-checked Support: partial

Team and Enterprise offer Anthropic model families with seat-specific Fable billing and visible safety fallback; organization controls can restrict the picker.

Availability: unknown · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients; version=Hosted commercial Chat documentation checked 2026-10-26; plan=Team Standard/Premium; current usage-based Enterprise; legacy seat-based Enterprise only where explicitly identified; add_ons=Usage credits for Fable on Team Standard and legacy Enterprise Standard; consumption billed separately on current Enterprise; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • current_models: The current selector/context guides list Haiku 5.5, Sonnet 5.5, Opus 5.5 and Fable 5.1, plus older choices. Pricing includes the Opus/Sonnet/Haiku families on Team and Enterprise. Fable 5/5.1 use paid credits on Team Standard and legacy Enterprise Standard, a capped included share on Premium, and API-rate consumption on current Enterprise. Admin restrictions can remove access; no authenticated tenant picker was observed.
  • user_choice: Users select a chat model and effort from the menu; changes apply to the next response. Enterprise model controls may restrict choices. Office and Cowork defaults are scoped separately.
  • auto_routing: Fable 5/5.1 safety fallback is enabled by default and may rerun a flagged request on an Opus model in the same chat. A visible notice and responding-model label disclose the switch, and users can disable it. General task-complexity routing is not established.
  • multimodal_input: The chat attachment guide documents images/PDF/documents; exact per-model modality and paid-seat compatibility remains unverified.
  • providers Which model providers are available? [supported]: The commercial plan table includes Anthropic Fable, Opus, Sonnet and Haiku families; this is a single-provider hosted chat catalogue. Sources: claude:cl-pricing-20261026.
  • current_models Which current models are selectable on this plan? [partial]: The current selector/context guides list Haiku 5.5, Sonnet 5.5, Opus 5.5 and Fable 5.1, plus older choices. Pricing includes the Opus/Sonnet/Haiku families on Team and Enterprise. Fable 5/5.1 use paid credits on Team Standard and legacy Enterprise Standard, a capped included share on Premium, and API-rate consumption on current Enterprise. Admin restrictions can remove access; no authenticated tenant picker was observed. Sources: claude:cl-model-menu-r2-20261026, claude:cl-context-plans-r2-20261026, claude:cl-pricing-20261026, claude:claude:fable-plan-20261026.
  • user_choice Can users pick the model per chat? [partial]: Users select a chat model and effort from the menu; changes apply to the next response. Enterprise model controls may restrict choices. Office and Cowork defaults are scoped separately. Sources: claude:cl-model-menu-r2-20261026, claude:cl-model-control-20261026.
  • auto_routing Does the product route between models automatically, and is the chosen model shown? [partial]: Fable 5/5.1 safety fallback is enabled by default and may rerun a flagged request on an Opus model in the same chat. A visible notice and responding-model label disclose the switch, and users can disable it. General task-complexity routing is not established. Sources: claude:claude:transparent-fallback-20261026, claude:claude:fable-plan-20261026.
  • multimodal_input Which models accept images, audio or files? [partial]: The chat attachment guide documents images/PDF/documents; exact per-model modality and paid-seat compatibility remains unverified. Sources: claude:cl-upload-r2-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-model-menu-r2-20261026, claude:cl-context-plans-r2-20261026, claude:cl-upload-r2-20261026, claude:cl-pricing-20261026, claude:claude:fable-plan-20261026, claude:cl-model-control-20261026, claude:claude:transparent-fallback-20261026.

Glean

Agent cross-checked Support: partial

Model Hub documents multi-provider choice and Auto routing. New department Auto policies require opt-in rollout as of October 21, with GA scheduled October 29.

Availability: unknown · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=As of 2026-10-21: established model catalog plus opt-in new Auto-policy rollout; no tenant observed; plan=Core Suite + Model Hub Usage with Universal Model Key or Customer Key; new department policies only on Glean-key deployments with rollout enabled. Enterprise Flex billing is separate.; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • This criterion combines established model choice with an opt-in policy rollout; no blanket current GA status is asserted for the new policies. Enabled tenant models and per-request routing were not observed.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:models, glean:glean:r2-core-entitlements, glean:glean:key-matrix, glean:glean:r3-october-rollout-migration, glean:glean:uploads.

MOD-02 Model freshness

Judgment rule: Measure the days from a provider's general release to availability in the product for the last three major releases from OpenAI, Anthropic and Google (and Mistral where offered). Use dated changelogs or observation. Record deprecation notice for retired models.

Claude Team / Enterprise

Agent cross-checked Support: partial

Release notes and scoped retirement notices exist; comparative lag and pinning remain open.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: release_lag_days, version_pinning.
  • Read each atomic answer for its plan, access and feature limits.
  • release_lag_days What was the lag for each of the last three major releases, per provider? [unknown]: What was the lag for each of the last three major releases, per provider? Unverified after checking release notes and Haiku notice; three provider/product release-date pairs and persistent enterprise model pinning not verified.
  • changelog Is there a dated public model changelog? [supported]: Claude publishes dated model and product release notes. Sources: claude:cl-release.
  • deprecation_notice How much notice is given before a model is removed? [partial]: Haiku 4.5 consumer removal has October 15-to-29 notice, explicitly excluding Team/Enterprise. A general commercial-model notice period was not established. Sources: claude:cl-haiku-notice.
  • version_pinning Can an admin keep an older model version? [unknown]: Can an admin keep an older model version? Unverified after checking release notes and Haiku notice; three provider/product release-date pairs and persistent enterprise model pinning not verified.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-release, claude:cl-haiku-notice.

Glean

Agent cross-checked Support: partial

Dated release notes and model deprecation guidance are public; comparable release-lag measurements remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex Model Hub; Customer Key deprecation policy distinguished from Universal Model Key; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • release_lag_days What was the lag for each of the last three major releases, per provider? [unknown]: What was the lag for each of the last three major releases, per provider? The release notes were checked, but provider general-release dates and scoped product-availability dates were not paired for the last three releases per provider.
  • changelog Is there a dated public model changelog? [supported]: Public dated release notes include October 15, 2026 and model announcements. Sources: glean:glean:release, glean:glean:r2-core-entitlements.
  • deprecation_notice How much notice is given before a model is removed? [partial]: For Customer Key Assistant, email notices are described at 60 and 15 days. The page also describes automatic migration for deprecated configurations; application to each removal needs confirmation. Sources: glean:glean:deprecation, glean:glean:r2-core-entitlements.
  • version_pinning Can an admin keep an older model version? [partial]: Customer Key admins manage upgrades but deprecated models stop being usable. No indefinite version-pinning entitlement is established. Sources: glean:glean:deprecation, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:release, glean:glean:r2-core-entitlements, glean:glean:deprecation.

MOD-03 Bring-your-own keys and provider contracts

Judgment rule: Record customer-held API keys, customer cloud accounts (Azure OpenAI, Bedrock, Vertex), and aggregator routes (OpenRouter, LiteLLM) as separate routes. Record what still works without a vendor-provided model, whether prices change with BYO, and documented restrictions. API-key support does not imply support for the customer's own Azure contract.

Claude Team / Enterprise

Agent cross-checked Support: partial

Office add-ins advertise customer cloud credentials; that does not establish BYO inference in regular Claude chat.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude for Microsoft 365 official add-ins, Claude Team and Enterprise web workspaces; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Paid Office add-ins; regular Team/Enterprise chat only as an explicit gap; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: own_api_keys, custom_endpoint, byo_pricing, byo_restrictions.
  • Read each atomic answer for its plan, access and feature limits.
  • own_api_keys Can the customer use its own provider API keys? [unknown]: Can the customer use its own provider API keys? Unverified after checking Office cloud-credential FAQ, regular chat model settings and commercial pricing; arbitrary API keys/endpoints, BYO price changes and feature parity not verified.
  • own_cloud_contract Can it use its own Azure OpenAI, Bedrock or Vertex deployment? [partial]: Claude for Microsoft 365 advertises Foundry, Bedrock and Gemini Enterprise Agent Platform credentials. Regular Claude chat BYO cloud-account support remains unverified. Sources: claude:cl-office.
  • custom_endpoint Can an admin add any OpenAI-compatible endpoint? [unknown]: Can an admin add any OpenAI-compatible endpoint? Unverified after checking Office cloud-credential FAQ, regular chat model settings and commercial pricing; arbitrary API keys/endpoints, BYO price changes and feature parity not verified.
  • byo_pricing Does BYO change the licence price? [unknown]: Does BYO change the licence price? Unverified after checking Office cloud-credential FAQ, regular chat model settings and commercial pricing; arbitrary API keys/endpoints, BYO price changes and feature parity not verified.
  • byo_restrictions Which features stop working with BYO? [unknown]: Which features stop working with BYO? Unverified after checking Office cloud-credential FAQ, regular chat model settings and commercial pricing; arbitrary API keys/endpoints, BYO price changes and feature parity not verified.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-office.

Glean

Agent cross-checked Support: partial

Customer Key supports named provider accounts; it has documented feature and cloud restrictions.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Customer Key + Glean-family Model Hub Usage; Enterprise Flex Customer Key/private-cloud discounts are separately contractual; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • own_api_keys Can the customer use its own provider API keys? [supported]: Customer Key supports customer provider credentials including OpenAI and direct Anthropic keys. Sources: glean:glean:models, glean:glean:r2-core-entitlements.
  • own_cloud_contract Can it use its own Azure OpenAI, Bedrock or Vertex deployment? [partial]: Customer Key supports Azure OpenAI and named provider credentials. The supported-LLMs matrix permits Vertex only on GCP and Bedrock only on AWS; Configure LLMs separately says customer AWS can use Vertex, while its Vertex setup heading says GCP-only. AWS/Vertex eligibility is therefore unknown; no cross-cloud promise is made. Sources: glean:glean:models, glean:glean:key-matrix, glean:glean:r2-auto-policy-and-cloud-conflict, glean:glean:r2-core-entitlements.
  • custom_endpoint Can an admin add any OpenAI-compatible endpoint? [unknown]: Can an admin add any OpenAI-compatible endpoint? The supported-provider configuration and key matrix were checked; arbitrary OpenAI-compatible customer endpoints are not established.
  • byo_pricing Does BYO change the licence price? [partial]: Core Suite Customer Key limits Glean Model Hub charges to Glean-family usage; customer provider use is paid directly. Enterprise Flex says seats/credits are discounted for own-key/private-cloud customers but publishes no numeric adjustment. Sources: glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.
  • byo_restrictions Which features stop working with BYO? [supported]: The key matrix marks Meeting Notes and podcast artifacts unsupported on Customer Key. Text defaults share one provider; image models may differ. Memory depends on deployment readiness. Sources: glean:glean:key-matrix, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:models, glean:glean:r2-core-entitlements, glean:glean:key-matrix, glean:glean:r2-auto-policy-and-cloud-conflict, glean:glean:r2-flex-entitlements.

MOD-04 Local and self-hosted models

Judgment rule: Record support for models running in the customer's environment (vLLM, Ollama, TGI or similar) and which features work with them: chat, RAG, tools, embeddings. Distinguish a documented, supported route from a generic endpoint that happens to work.

Claude Team / Enterprise

No public information found Support: not-published

We found no public information on this. A missing finding is not evidence that the product lacks the capability.

Glean

Agent cross-checked Support: partial

The documented Universal Model Key open models run in the US. Supported customer-operated chat and embedding routes remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public open-model guide retrieved 2026-10-26; no deployment observed; plan=Universal Model Key open-model route; current guide does not name a Core Suite/Flex entitlement for customer-operated models; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • The US inference finding is limited to the Universal Model Key open models described by the source. No absence of every conceivable private deployment is inferred.
  • self_hosted_chat Can chat use a customer-hosted model? [unknown]: Can chat use a customer-hosted model? The public Model Hub, Customer Key matrix and deployment guides describe named hosted-provider routes. They do not establish supported vLLM/Ollama/TGI chat, customer embeddings, parity or vendor-hosted open-model inference in a named EU/CH region. Creator-region model toggles do not prove inference location.
  • self_hosted_embeddings Can retrieval use customer-hosted embeddings? [unknown]: Can retrieval use customer-hosted embeddings? The public Model Hub, Customer Key matrix and deployment guides describe named hosted-provider routes. They do not establish supported vLLM/Ollama/TGI chat, customer embeddings, parity or vendor-hosted open-model inference in a named EU/CH region. Creator-region model toggles do not prove inference location.
  • feature_parity Which features fail with self-hosted models? [unknown]: Which features fail with self-hosted models? The public Model Hub, Customer Key matrix and deployment guides describe named hosted-provider routes. They do not establish supported vLLM/Ollama/TGI chat, customer embeddings, parity or vendor-hosted open-model inference in a named EU/CH region. Creator-region model toggles do not prove inference location.
  • vendor_hosted_open_models Does the vendor host open-weight models in EU/CH? [unsupported]: For Universal Model Key open models described in the region-control guide, inference is hosted in the US regardless of creator country. That documented route does not provide EU/CH-hosted open-model inference; other private contracts are unverified. Sources: glean:glean:r4-open-model-inference.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: glean:glean:r4-open-model-inference.

MOD-05 Model control and usage limits

Judgment rule: Record admin allow-lists per group, default models, restrictions on which models may see which data, and per-user rate or fair-use limits. Test one restriction with two users in different groups. Record limits as enforced stops, warnings or undocumented fair use.

Claude Team / Enterprise

Agent cross-checked Support: partial

Enterprise has model/effort ceilings and ordinary defaults; always-start enforcement is a separate beta with project exceptions.

Availability: beta · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Enterprise organization/custom-role model access and defaults; Always start with the default model and effort level is beta; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Beta applies specifically to forced starting model/effort; ordinary model ceilings and defaults are documented separately. Team entitlement is not inferred.
  • Existing chat-project selection is an explicit exception. No two-group/model restriction fixture; Chrome/Security and client-version coverage limits still apply.
  • model_allowlist_by_group Can admins limit models per group? [partial]: Enterprise organization model/effort ceilings constrain custom roles; Haiku cannot be disabled. Per-source data-binding rules remain unverified. Sources: claude:cl-model-control-r2.
  • data_bound_models Can admins restrict which models receive connector or knowledge content? [unknown]: Can admins restrict which models receive connector or knowledge content? Unverified after checking Claude Team/Enterprise pricing, identity, connector, privacy and release documentation retrieved 2026-10-21; no paid organization or shared fixture.
  • default_model Can admins set the default model? [partial]: Enterprise can choose an ordinary organization/role default. The Always start switch is beta, still permits in-chat switching, and does not override remembered choices in existing chat projects. New projects and new project Cowork tasks use the default; unavailable product models fall back to Anthropic's recommendation. Sources: claude:cl-default-r2.
  • user_limits What per-user message or token limits apply, and are they published? [supported]: Current usage-based Enterprise has no included token allowance or seat usage cap; Team/legacy plans differ. Sources: claude:cl-enterprise.
  • limit_behaviour What happens when a limit is reached? [partial]: Disabling an enabled Enterprise model can require fallback or explicit switching; default selection is not permission to access a disabled model. Spend-limit enforcement remains separate. Sources: claude:cl-model-control-r2.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-model-control-r2, claude:cl-default-r2, claude:cl-enterprise.

Glean

Agent cross-checked Support: partial

Model restrictions and blocking usage limits are documented; new department Auto policies remain an opt-in rollout on October 21.

Availability: unknown · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=As of 2026-10-21: existing controls plus opt-in Auto policies; policy GA scheduled 2026-10-29; plan=Core Suite/Enterprise Flex model governance and usage limits; new Auto policies require Glean-key deployment and Feature rollouts opt-in. Legacy Enterprise exclusions preserved.; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Existing controls and the new policy rollout have different availability. No two-user enforcement test was run; hiding premium models alone does not prevent Auto from using them.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:model-controls, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:restrictions, glean:glean:model-config, glean:glean:key-matrix, glean:glean:r3-october-rollout-migration, glean:glean:limits.

Company knowledge

KNOW-01 Files in chat

Judgment rule: Record supported formats, size and count limits, scanned-PDF OCR, tables and spreadsheets, images inside documents, and whether a file is read in full or retrieved in chunks. Upload the shared fixture set (long German PDF, scanned contract, Excel with formulas, PowerPoint) and record failures.

Claude Team / Enterprise

Agent cross-checked Support: partial

Chat attachments, project knowledge files and code/file tools have separate published limits.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team/Enterprise Chat attachments and project Files; enabled Chat code/file path only where explicitly named; add_ons=Code execution/file creation must be enabled for XLSX and the computing/file-tool route; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Limits are assigned to the named UI/repository/tool path rather than treated as conflicting universal maxima. Exact large-attachment transfer into the computing environment remains untested.
  • Office/Cowork paths are excluded. No long PDF, scan, formula workbook or PowerPoint fixture.
  • formats Which formats are accepted? [supported]: Chat attachments support PDF/DOCX/CSV/TXT/HTML/ODT/RTF/EPUB/JSON and XLSX with code execution; JPEG/PNG/GIF/WebP images. This is not an Office/Cowork format matrix. Sources: claude:cl-upload-r2.
  • limits What size and count limits apply per file and chat? [partial]: Chat Add files/photo attachments:500 MB/file,20/chat, PDF 1000-page maximum. Project Files:30 MB/file. The separate code/file-creation guide specifies30 MB per upload/download in its computing/file-tool path, with a separate larger-PDF processing caveat. A500 MB attachment is not promised to work in that30 MB tool path. Sources: claude:cl-upload-r2, claude:cl-code-files-r2.
  • ocr Are scanned PDFs read? [partial]: For Chat PDF processing, up to 100 pages receive visual/text analysis;101–1000 pages text only. Scanned-contract OCR accuracy was not tested. Sources: claude:cl-upload-r2.
  • spreadsheets Are Excel tables read with structure intact? [partial]: Chat XLSX uploads require code/file creation; its file-tool guide has a30 MB upload/download limit. Formula/table preservation was not fixture-tested. Sources: claude:cl-upload-r2, claude:cl-code-files-r2.
  • full_vs_chunked Is the whole file used or only retrieved parts, and does the user see which? [partial]: Paid projects switch to search-based RAG near context limits and show an indicator; this does not establish every chat-file reading path. Sources: claude:cl-rag.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-upload-r2, claude:cl-code-files-r2, claude:cl-rag.

Glean

Agent cross-checked Support: partial

Chat uploads support common office formats with explicit size limits and OCR prerequisites.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Assistant + Model Hub Usage; Enterprise Flex doc uploads follow its named Assistant mode allowances; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Shared long-PDF, scan, spreadsheet and presentation fixture was not run.
  • formats Which formats are accepted? [supported]: Documented formats include PDF, DOC/DOCX, XLS/XLSX/XLSM, PPT/PPTX, text and image files; audio/video uploads are excluded. Sources: glean:glean:uploads, glean:glean:r2-core-entitlements.
  • limits What size and count limits apply per file and chat? [supported]: 128K models allow 5 files at 64 MB each; 32K models 4 at 32 MB; 8K models 2 at 16 MB. Minimum file size is 1 KB. Sources: glean:glean:uploads, glean:glean:r2-core-entitlements.
  • ocr Are scanned PDFs read? [supported]: Scanned PDFs require OCR enabled by an administrator or support. Sources: glean:glean:uploads, glean:glean:r2-core-entitlements.
  • spreadsheets Are Excel tables read with structure intact? [partial]: Data Analysis handles uploaded spreadsheets, but merged cells, hierarchical tables, charts and complex structures have limited support. Fixture formula and structure fidelity was not tested. Sources: glean:glean:analysis, glean:glean:r2-core-entitlements.
  • full_vs_chunked Is the whole file used or only retrieved parts, and does the user see which? [partial]: Uploaded analysis files expose full raw content within size limits; referenced indexed spreadsheets may be truncated. Archives are inspected on demand in Thinking mode. Complete visibility into selected chunks was not verified. Sources: glean:glean:analysis, glean:glean:uploads, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:uploads, glean:glean:r2-core-entitlements, glean:glean:analysis.

KNOW-02 Knowledge bases and shared collections

Judgment rule: Record curated document collections that persist across chats, who can create and share them, size limits, and how they attach to assistants. Distinguish personal, group and organisation-wide scope.

Claude Team / Enterprise

Agent cross-checked Support: partial

Projects persist curated knowledge and instructions and support organizational sharing.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Read each atomic answer for its plan, access and feature limits.
  • persistent_collections Can users keep document collections across chats? [supported]: Projects retain a knowledge base and instructions for related chats. Sources: claude:cl-projects.
  • sharing_scope Can collections be shared with users, groups or the whole organisation? [supported]: Team/Enterprise share projects with organization members; Enterprise groups can receive shared resources. Sources: claude:cl-projects, claude:cl-groups.
  • size_limits What are the collection limits? [partial]: Project files have a 30 MB limit; paid RAG expands effective knowledge capacity, with no fixed total capacity verified. Sources: claude:cl-upload, claude:cl-rag.
  • assistant_binding Can collections be bound to an assistant? [partial]: Project instructions and knowledge provide persistent task context; binding tools/model into a separately versioned assistant was not fully verified. Sources: claude:cl-projects.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-projects, claude:cl-groups, claude:cl-upload, claude:cl-rag.

Glean

Agent cross-checked Support: partial

Core Suite includes Library Collections; the replacement Projects rollout and plan entitlement remain qualified.

Availability: unknown · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Library Collections included; current Projects rollout/entitlement not separately established; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Projects are rolling out gradually and may not be enabled for a given deployment. Chat and artifact sharing is separate from project membership.
  • Projects is documented as a gradual replacement for Collections, but its current Core Suite/Enterprise Flex entitlement and rollout were not verified.
  • persistent_collections Can users keep document collections across chats? [partial]: Core Suite includes persistent Library Collections. Projects documentation describes a replacement containing chats/documents/files/artifacts, but current Core Suite/Enterprise Flex Projects entitlement and migration rollout were not verified. Sources: glean:glean:r2-core-entitlements, glean:glean:projects.
  • sharing_scope Can collections be shared with users, groups or the whole organisation? [unknown]: The Projects guide describes private-by-default and people/group sharing, but current Projects rollout/entitlement under Core Suite or Enterprise Flex is not separately established. No current plan-scoped project-sharing guarantee is made.
  • size_limits What are the collection limits? [unknown]: What are the collection limits? The Projects guide and agent builder were checked, but a current project size cap and direct knowledge-binding contract are not specified.
  • assistant_binding Can collections be bound to an assistant? [unknown]: Projects and Agent Builder were checked; direct binding of a persistent Project or Collection to an assistant was not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:r2-core-entitlements, glean:glean:projects.

KNOW-03 Enterprise connectors

Judgment rule: List each connector separately with plan, availability and setup owner: SharePoint, OneDrive, Outlook, Teams, Google Drive, Gmail, Confluence, Jira, Notion, Box, Salesforce, ServiceNow, file shares. Record whether the vendor or a third party (or the customer via MCP) provides it, and whether it needs admin consent. A connector listed on a roadmap or partner page is `announced`. An on-prem connector or gateway proves access to local data, not a self-hosted platform (DATA-02).

Claude Team / Enterprise

Agent cross-checked Support: partial

First-party Microsoft/Google connectors and custom MCP provide distinct enterprise-data routes.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • atlassian: Claude Enterprise documents Atlassian Rovo MCP for Jira, Confluence and Teamwork Graph, including organization-managed authorization through Okta. This does not establish a native indexed Confluence connector, universal Team entitlement or observed ACL fidelity.
  • other_systems: Enterprise docs list GitHub and Slack; Salesforce is a separately approved paid-plan beta in release notes. Box/ServiceNow details remain unverified.
  • on_prem_sources: Remote MCP must be reachable from Anthropic cloud; Desktop-local MCP is separate and unavailable in cloud chat/Cowork. Named file-share/database connectors were not verified.
  • microsoft_365 Which M365 sources (SharePoint, OneDrive, Outlook, Teams) are connected? [supported]: Anthropic-hosted Graph connector covers SharePoint, OneDrive, Outlook and Teams; Claude owner enablement and Entra consent are separate. Sources: claude:cl-m365-20261026.
  • google_workspace Which Google sources are connected? [supported]: Gmail, Calendar and Drive are documented with owner enablement and user authorization; live Docs/Sheets/Slides are separate connectors. Sources: claude:cl-google-20261026.
  • atlassian Confluence and Jira? [partial]: Claude Enterprise documents Atlassian Rovo MCP for Jira, Confluence and Teamwork Graph, including organization-managed authorization through Okta. This does not establish a native indexed Confluence connector, universal Team entitlement or observed ACL fidelity. Sources: claude:claude:atlassian-enterprise-20261026, claude:cl-mcp-20261026.
  • other_systems Which other business systems? [partial]: Enterprise docs list GitHub and Slack; Salesforce is a separately approved paid-plan beta in release notes. Box/ServiceNow details remain unverified. Sources: claude:cl-enterprise-20261026, claude:cl-release-20261026.
  • on_prem_sources Can on-prem file shares or databases be connected? [partial]: Remote MCP must be reachable from Anthropic cloud; Desktop-local MCP is separate and unavailable in cloud chat/Cowork. Named file-share/database connectors were not verified. Sources: claude:cl-mcp-20261026.
  • connector_provider Who builds and maintains each connector? [supported]: Microsoft connector is Anthropic-hosted; custom MCP may be built/hosted by the customer or a third party. Sources: claude:cl-m365-20261026, claude:cl-mcp-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-m365-20261026, claude:cl-google-20261026, claude:cl-enterprise-20261026, claude:cl-release-20261026, claude:cl-mcp-20261026, claude:claude:atlassian-enterprise-20261026.

Glean

Agent cross-checked Support: partial

Glean documents M365, Google and Atlassian connectors, with indexed and live patterns depending on source.

Availability: generally-available · Delivery: official-integration
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite native connectors included; individual connector setup/consent still required; Enterprise Flex platform connections use applicable feature allowances; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:outlook, glean:glean:teams-connector, glean:glean:r2-core-entitlements, glean:glean:drive, glean:glean:gmail, glean:glean:connectors, glean:glean:deploy, glean:glean:gateway.

KNOW-04 Permission-aware retrieval

Judgment rule: Using two test users, verify that a restricted document in the fixture tenant is never cited or summarised for the user without access, including after a permission change. Record whether permissions are enforced at query time by the source system, mirrored into an index, or not enforced. Record the propagation delay of a revocation.

Claude Team / Enterprise

Agent cross-checked Support: partial

Documented live-source permissions do not replace the required two-user test.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • No observed permission assurance or revocation SLA is established. Shared conversation output can reveal retrieved content to recipients.
  • source_permissions_respected Are source permissions enforced per user? [supported]: Microsoft and Google connectors use the connected user account permissions. Sources: claude:cl-m365, claude:cl-google.
  • enforcement_point Does the source system, a mirrored index or nothing enforce them? [supported]: Microsoft Graph delegated calls check source access; the connector is a proxy without a copied file-content cache. Sources: claude:cl-m365.
  • revocation_delay How quickly does a removed permission take effect? [unknown]: How quickly does a removed permission take effect? Unverified after checking connector security and user docs; no restricted-document or revocation-latency fixture.
  • admin_scope_controls Can admins exclude sites, folders or labels? [partial]: Owners control connectors/tools; Microsoft Sites.Selected and a SharePoint site allowlist are explicitly unavailable in this connector. Sources: claude:cl-m365-user.
  • sensitivity_labels Are Microsoft Purview or similar labels respected? [partial]: The Microsoft security guide says delegated access respects M365 DLP; exact Purview label exclusion behavior was not tested. Sources: claude:cl-m365.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-m365, claude:cl-google, claude:cl-m365-user.

Glean

Agent cross-checked Support: partial

Permission-aware indexed and live retrieval is documented; the restricted-document test is outstanding.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect permission enforcement and connector access; fine-grained source rules documented per connector; add_ons=Glean Protect+ and account-team enablement for O365 sensitivity-label redlisting only; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Permission claims are documented only; no leak-free outcome or measured propagation delay is claimed.
  • source_permissions_respected Are source permissions enforced per user? [supported]: SharePoint, OneDrive and Teams docs describe per-user permissions checked at query time. This is documentary evidence, not a passed two-user test. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:teams-connector, glean:glean:r2-core-entitlements.
  • enforcement_point Does the source system, a mirrored index or nothing enforce them? [supported]: Indexed routes copy source ACLs into Glean and evaluate them at query time; live SharePoint/OneDrive routes avoid a stored content index. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:r2-core-entitlements.
  • revocation_delay How quickly does a removed permission take effect? [partial]: For indexed Drive, activity changes are checked every 10 minutes and group membership hourly. These are crawl schedules, not a measured revocation guarantee. Sources: glean:glean:drive, glean:glean:r2-core-entitlements.
  • admin_scope_controls Can admins exclude sites, folders or labels? [supported]: Admins can include/exclude connectors, containers and documents from LLM access. Changes may take up to an hour. Sources: glean:glean:restrictions, glean:glean:r2-core-entitlements.
  • sensitivity_labels Are Microsoft Purview or similar labels respected? [partial]: Glean Protect+ can exclude SharePoint/OneDrive files by Purview label priority after account-team enablement. It requires crawling, may need days for the first full crawl, and does not cover Teams message text. This is index exclusion, not a passed live-permission test. Sources: glean:glean:r4-purview-label-redlist.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:teams-connector, glean:glean:r2-core-entitlements, glean:glean:drive, glean:glean:restrictions, glean:glean:r4-purview-label-redlist.

KNOW-05 Freshness and sync model

Judgment rule: Record live (federated) search versus a copied index, sync interval, deletion propagation, and where the index is stored. Edit and delete one fixture document and record when answers change. A copied index adds storage location to DATA-01.

Claude Team / Enterprise

Agent cross-checked Support: partial

Microsoft content is fetched on demand; Google project references have a separate sync path.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: sync_interval, deletion_propagation, index_location.
  • Read each atomic answer for its plan, access and feature limits.
  • live_or_indexed Is content searched live or copied into an index? [partial]: Microsoft uses on-demand Graph access without caching file content. Google Docs attached to private projects sync from Drive. Sources: claude:cl-m365, claude:cl-google.
  • sync_interval How often does an index refresh? [unknown]: How often does an index refresh? Unverified after checking Microsoft proxy and Google Workspace docs; full sync interval, deletion propagation and copied-index storage map not measured.
  • deletion_propagation How quickly does a deleted document disappear? [unknown]: How quickly does a deleted document disappear? Unverified after checking Microsoft proxy and Google Workspace docs; full sync interval, deletion propagation and copied-index storage map not measured.
  • index_location Where is indexed content stored? [unknown]: Where is indexed content stored? Unverified after checking Microsoft proxy and Google Workspace docs; full sync interval, deletion propagation and copied-index storage map not measured.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-m365, claude:cl-google.

Glean

Agent cross-checked Support: partial

Glean combines indexed and live connector routes; refresh timing is source-specific.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite connector/index platform; Customer Hosted location/contract separately selected; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sharepoint, glean:glean:onedrive, glean:glean:r2-core-entitlements, glean:glean:drive, glean:glean:deploy.

KNOW-06 Grounding and retrieval quality

Judgment rule: Run the shared question set over the fixture corpus: factual lookups, cross-document questions, German document with an English question, a question with no answer in the corpus. Record citation presence, link accuracy, correct answers and refusals to invent. Disclose model, settings, attempt count and failures. Single runs support a case study, not a ranking.

Claude Team / Enterprise

Agent cross-checked Support: partial

Google-source citations are documented; grounding accuracy remains unmeasured.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • No observed accuracy or cross-language retrieval ranking.
  • citations Are answers linked to specific sources? [partial]: Google connector answers cite original email/calendar/document sources when available. Sources: claude:cl-google.
  • citation_accuracy Do the cited passages support the answer? [unknown]: Do the cited passages support the answer? Unverified after checking Google connector citation docs; no multilingual shared corpus, cross-document, citation-accuracy or unanswerable-question test.
  • cross_language Does a question in one language find documents in another? [unknown]: Does a question in one language find documents in another? Unverified after checking Google connector citation docs; no multilingual shared corpus, cross-document, citation-accuracy or unanswerable-question test.
  • no_answer_behaviour Does it say when the corpus has no answer? [unknown]: Does it say when the corpus has no answer? Unverified after checking Google connector citation docs; no multilingual shared corpus, cross-document, citation-accuracy or unanswerable-question test.
  • observed_accuracy How many of the question set were answered correctly? [unknown]: How many of the question set were answered correctly? Unverified after checking Google connector citation docs; no multilingual shared corpus, cross-document, citation-accuracy or unanswerable-question test.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-google.

Glean

Agent cross-checked Support: partial

Linked source citations are documented; named-plan cross-language retrieval and observed grounding quality remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Assistant/Deep Research with Model Hub Usage; no verified Core Suite/Enterprise Flex cross-language entitlement; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Citation links do not establish citation accuracy. The Early Access language guide does not map cross-language retrieval to a verified named-plan entitlement.
  • citations Are answers linked to specific sources? [supported]: Assistant documentation describes grounded answers with linked citations; Deep Research produces cited company/web reports. Sources: glean:glean:research, glean:glean:sharing, glean:glean:r2-core-entitlements.
  • citation_accuracy Do the cited passages support the answer? [unknown]: Do the cited passages support the answer? No shared multilingual question set or restricted corpus was run; citation accuracy, correct-answer count and no-answer behavior remain unmeasured.
  • cross_language Does a question in one language find documents in another? [unknown]: The language guide labels answering across document/query languages Early Access, but its Core Suite/Enterprise Flex entitlement and enabled rollout were not established. Cross-language retrieval for those named plans remains unknown; no multilingual fixture was run.
  • no_answer_behaviour Does it say when the corpus has no answer? [unknown]: Does it say when the corpus has no answer? No shared multilingual question set or restricted corpus was run; citation accuracy, correct-answer count and no-answer behavior remain unmeasured.
  • observed_accuracy How many of the question set were answered correctly? [unknown]: How many of the question set were answered correctly? No shared multilingual question set or restricted corpus was run; citation accuracy, correct-answer count and no-answer behavior remain unmeasured.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:research, glean:glean:sharing, glean:glean:r2-core-entitlements, glean:glean:language.

KNOW-07 Memory and personal context

Judgment rule: Record personal custom instructions, cross-chat memory, project or workspace context, and user controls to view, edit, delete or disable memory. Record whether admins can disable memory organisation-wide.

Claude Team / Enterprise

Agent cross-checked Support: partial

Improved memory and legacy memory have different Team/Enterprise administration and Cowork behavior.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team/Enterprise improved Settings>Memory experience; legacy Settings>Capabilities memory is separately qualified; project instructions are independent; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Identify experience by Settings>Memory versus legacy Memory under Settings>Capabilities; neither control set is applied universally.
  • No organization memory fixture. Current page retains a legacy section for a small number of Team/Enterprise organizations.
  • custom_instructions Can users set persistent instructions? [supported]: Projects have persistent instructions for context and style. Sources: claude:cl-projects.
  • cross_chat_memory Does the product remember facts across chats? [partial]: Improved memory: owners enable availability and members opt in; cloud Cowork shares Chat memory, local Cowork does not. Legacy memory is chat-only and unavailable in Cowork. Sources: claude:cl-memory-r2.
  • user_memory_controls Can users view, edit and delete memories? [partial]: Improved memory users inspect/delete topics, pause/reset and choose sensitive-topic opt-in. Incognito remains subject to organization export/retention. Legacy settings and summary-memory behavior differ. Sources: claude:cl-memory-r2.
  • admin_memory_controls Can admins turn memory off? [partial]: Improved memory: Owners/Primary Owners control availability; disabling it deletes existing entries. Legacy Team explicitly lacks org-level memory controls. Improved memory is unavailable under the named HIPAA/public-sector/custom-retention agreements. Sources: claude:cl-memory-r2.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-projects, claude:cl-memory-r2.

Glean

Agent cross-checked Support: partial

Glean documents personal saved and learned memory with user controls and a limited admin off switch.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite saved memory in seat and learned memory with Model Hub Usage; Enterprise Flex learned-memory rate/temporary waiver separate; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:memory, glean:glean:r2-core-entitlements, glean:glean:memory-admin.

Assistants and agents

AGT-01 Custom assistants

Judgment rule: Record creation of assistants with instructions, model, knowledge and tools; who can create; sharing scope; versioning; and an internal catalogue or directory. Build one HR policy assistant on the fixture and share it with one group. Prompt templates and a prompt library are recorded here.

Claude Team / Enterprise

Agent cross-checked Support: partial

Projects, skills, plugins and artifacts provide reusable task context; full assistant governance remains partly unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • No HR-policy assistant was built or shared with a test group.
  • create_assistants Can users create assistants with instructions, knowledge and tools? [partial]: Projects pair instructions/knowledge; skills and plugins provide reusable task behavior, while custom agent model/tool binding was not fully audited. Sources: claude:cl-projects, claude:cl-academy.
  • creator_permissions Can admins limit who creates them? [partial]: Enterprise groups/custom roles control plugin access and shared resources; a complete assistant-creator matrix was not verified. Sources: claude:cl-groups.
  • sharing_scope Can assistants be shared with users, groups or everyone? [supported]: Team/Enterprise projects share with organization members; Enterprise groups can receive projects/skills/plugins. Sources: claude:cl-projects, claude:cl-groups.
  • catalogue Is there an internal assistant directory? [partial]: Organization resources and plugins can be shared; a complete internal assistant directory was not inspected. Sources: claude:cl-groups.
  • prompt_library Are shared prompt templates available? [partial]: Skills capture reusable instructions/processes across Office apps; plain prompt-template catalogue behavior was not verified. Sources: claude:cl-office.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-projects, claude:cl-academy, claude:cl-groups, claude:cl-office.

Glean

Agent cross-checked Support: partial

Custom agents combine instructions, models, knowledge and tools and have an internal library.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Building/Governance/Sharing in seat; builder assistance/debugging/runtime use Model Hub as applicable; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:builder, glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:roles, glean:glean:agent-sharing, glean:glean:groups, glean:glean:library, glean:glean:sunset.

AGT-02 Tools, actions and MCP

Judgment rule: Record built-in tools, custom actions (OpenAPI), MCP client support (local and remote servers), authentication model per tool (shared service account or per-user OAuth), and admin approval of tools. Verify one external-tool call and its access boundary.

Claude Team / Enterprise

Agent cross-checked Support: partial

Claude supports remote and local MCP with different execution and identity boundaries.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • No external-tool call or fixture permission test was performed.
  • builtin_tools Which tools are built in? [supported]: Code execution, web search, Research and connector tools are listed for commercial plans. Sources: claude:cl-pricing.
  • custom_actions Can admins add API actions? [partial]: Custom remote MCP can expose action tools; OpenAPI-specific action configuration was not separately verified. Sources: claude:cl-mcp.
  • mcp_client Can it use remote MCP servers, and with what admin control? [supported]: Remote MCP works through Anthropic cloud. Desktop-local MCP is a separate local-network mechanism; Cowork/cloud chat cannot use that local configuration. Sources: claude:cl-mcp.
  • tool_auth Do tools act as the user or as a shared account? [supported]: Remote connectors can use per-user OAuth or fixed shared request-header credentials; the latter exposes that credential's access to users. Sources: claude:cl-mcp.
  • tool_approval Can admins approve or block tools, and can users confirm actions before they run? [partial]: Owners enable connectors and tools; Microsoft Teams sends require Ask, while other tools have configurable permission behavior. Sources: claude:cl-m365, claude:cl-mcp.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-pricing, claude:cl-mcp, claude:cl-m365.

Glean

Agent cross-checked Support: partial

Glean supports tools and external MCP with admin access controls; tool identities vary by route.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite native tools/MCP host and Developer Tools; LLM tool/API calls incur Model Hub Usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • External-tool access boundaries were not tested. Customer Key and tool-provider contracts remain separate.
  • builtin_tools Which tools are built in? [supported]: Agents can search knowledge, analyze data and read/write connected records; available tools depend on enabled connectors. Sources: glean:glean:agents, glean:glean:r2-core-entitlements.
  • custom_actions Can admins add API actions? [supported]: The MCP Gateway exposes customer-built read/write tools as well as connector tools. Sources: glean:glean:gateway, glean:glean:r2-core-entitlements.
  • mcp_client Can it use remote MCP servers, and with what admin control? [partial]: Admins register external remote MCP servers and apply role/group controls in Glean. This pass did not execute a server call. Sources: glean:glean:gateway, glean:glean:r2-core-entitlements.
  • tool_auth Do tools act as the user or as a shared account? [partial]: OAuth integrations can use Glean-managed or customer OAuth applications; agent service credentials are a distinct route. Identity must be checked per tool. Sources: glean:glean:oauth, glean:glean:r2-core-entitlements.
  • tool_approval Can admins approve or block tools, and can users confirm actions before they run? [partial]: Admins control tool exposure. The Microsoft file-creation guide instructs interactive-agent builders to disable Run without user confirmation when user approval is required. Write confirmation is configurable, not an unconditional enforced rule; a universal approval policy for unattended agents remains unknown. Sources: glean:glean:gateway, glean:glean:r3-microsoft-write-confirmation, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:gateway, glean:glean:oauth, glean:glean:r3-microsoft-write-confirmation.

AGT-03 Web search and deep research

Judgment rule: Record web search on/off control per organisation and group, search provider, citation of web sources, deep or multi-step research, and whether queries leave the residency boundary. Admins of regulated companies often need web search off.

Claude Team / Enterprise

Agent cross-checked Support: partial

Web search and Research are offered; detailed search-provider geography and group policy remain open.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • search_provider: Which search provider handles queries, and where? Unverified after checking commercial plan comparison, connector and release docs; current search provider, query location, web-specific citation behavior and full admin toggle matrix not established. Search on 2026-10-26: https://claude.com/pricing, https://support.claude.com/en/articles/13345190-get-started-with-claude-cowork, https://support.claude.com/en/articles/10684626-enable-and-use-web-search. No additional scoped evidence established this answer.
  • web_search Is web search available? [supported]: Commercial plans include web search. Sources: claude:cl-pricing-20261026.
  • admin_toggle Can admins disable it per organisation or group? [supported]: An Owner or Primary Owner enables web search for the Team/Enterprise workspace under Organization settings > Capabilities. Members then enable it in chat; the new unified experience can invoke search without a per-chat toggle. Sources: claude:claude:web-search-controls-20261026.
  • search_provider Which search provider handles queries, and where? [unknown]: Which search provider handles queries, and where? Unverified after checking commercial plan comparison, connector and release docs; current search provider, query location, web-specific citation behavior and full admin toggle matrix not established. Search on 2026-10-26: https://claude.com/pricing, https://support.claude.com/en/articles/13345190-get-started-with-claude-cowork, https://support.claude.com/en/articles/10684626-enable-and-use-web-search. No additional scoped evidence established this answer.
  • deep_research Is multi-step research with a report available? [supported]: Commercial plans list Research; no shared-corpus report was run. Sources: claude:cl-pricing-20261026.
  • web_citations Are web sources cited? [supported]: The web-search guide documents direct citations and links to the sources used in searched answers. Citation correctness was not fixture-tested. Sources: claude:claude:web-search-controls-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-pricing-20261026, claude:claude:web-search-controls-20261026.

Glean

Agent cross-checked Support: partial

Brave is the new web-search default; OpenAI search is a legacy route under migration. Deep Research produces cited read-only reports.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=2026-10-21, after the October 19 start of OpenAI-to-Brave migration; individual migration completion unobserved; plan=Core Suite Deep Research with Model Hub Usage; Brave for new web-search setups, configured Gemini route per setup guide, legacy OpenAI only until migrated; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • The dated release governs the new-versus-legacy route distinction. No per-tenant configuration, migration completion or provider-region test was performed.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:web, glean:glean:r2-core-entitlements, glean:glean:r3-october-rollout-migration, glean:glean:research.

AGT-04 Workflows and automation

Judgment rule: Record no-code or low-code workflows, scheduled prompts, triggers from email, forms or business systems, and multi-step chains. Name where they run and who can build them. A shared prompt template is not a workflow.

Claude Team / Enterprise

Agent cross-checked Support: partial

Cowork documents scheduled multi-step tasks; external-event triggers remain unverified.

Availability: beta · Delivery: native
Scope: surfaces=Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team and Enterprise Cowork; cloud execution in beta; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: event_triggers.
  • Read each atomic answer for its plan, access and feature limits.
  • workflow_builder Is there a workflow or chain builder? [partial]: Cowork turns outcome instructions into multi-step tasks and reusable scheduled work; a separate no-code graph builder was not verified. Sources: claude:cl-cowork.
  • scheduled_tasks Can prompts or assistants run on a schedule? [partial]: Scheduled Cowork tasks run in the cloud with no device online, subject to commercial beta and admin access. Sources: claude:cl-cowork.
  • event_triggers Can external events start a workflow? [unknown]: Can external events start a workflow? Unverified after checking Cowork task/schedule and connector docs; no external-event trigger contract or event fixture.
  • builder_audience Is building aimed at business users, IT or developers? [supported]: Cowork is aimed at knowledge work with no terminal required. Sources: claude:cl-cowork.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-cowork.

Glean

Agent cross-checked Support: supported

Workflow mode supports multi-step logic with schedule and content-event triggers.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Building, workflow mode and triggers in seat; LLM execution incurs Model Hub Usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:triggers.

AGT-05 Agentic task execution

Judgment rule: Record an agent mode that plans and carries out multi-step tasks with tools (browser, files, connectors), with visible steps, user confirmation of side effects and stop control. Run one fixture task (gather three documents, draft a summary, propose an email). Record interventions and what ran. A final claim of success is not proof.

Claude Team / Enterprise

Agent cross-checked Support: partial

Cowork documents multi-step execution; broad action and stop-control behavior remains untested.

Availability: beta · Delivery: native
Scope: surfaces=Claude Cowork cloud and desktop task execution, Claude connectors and remote MCP integrations; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team/Enterprise Cowork; cloud beta where stated; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • visible_steps: The documented task flow includes planning and subtasks; complete tool-step visibility was not independently observed.
  • side_effect_confirmation: Microsoft connector has required confirmations for specified email/calendar/Teams actions; this does not establish mandatory confirmation for every Cowork side effect.
  • stop_control: The paid-plan Cowork safety guide documents user stopping/monitoring of tasks. It does not guarantee that stopping reverses a completed write or cancels every submitted external action.
  • agent_mode Is there an agent mode for multi-step tasks? [supported]: Paid Cowork plans and executes multi-step tasks with code, files and browser access where permitted. Sources: claude:cl-cowork-20261026.
  • visible_steps Are steps and tool calls shown? [partial]: The documented task flow includes planning and subtasks; complete tool-step visibility was not independently observed. Sources: claude:cl-cowork-20261026.
  • side_effect_confirmation Must the user confirm actions with side effects? [partial]: Microsoft connector has required confirmations for specified email/calendar/Teams actions; this does not establish mandatory confirmation for every Cowork side effect. Sources: claude:cl-m365-20261026.
  • stop_control Can the user stop a running task? [partial]: The paid-plan Cowork safety guide documents user stopping/monitoring of tasks. It does not guarantee that stopping reverses a completed write or cancels every submitted external action. Sources: claude:claude:cowork-stop-20261026, claude:cl-cowork-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-cowork-20261026, claude:cl-m365-20261026, claude:claude:cowork-stop-20261026.

Glean

Agent cross-checked Support: partial

Auto mode agents plan and use tools, but end-to-end execution safety was not tested.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Harness/Agent Building with Model Hub Usage for LLM execution; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • agent_mode Is there an agent mode for multi-step tasks? [supported]: Auto mode agents dynamically choose tools and delegate subtasks; Workflow mode uses explicit steps. Sources: glean:glean:agents, glean:glean:r2-core-entitlements.
  • visible_steps Are steps and tool calls shown? [partial]: Workflow steps and builder preview/debugging are documented. Complete runtime visibility for every Auto action was not verified. Sources: glean:glean:builder, glean:glean:agents, glean:glean:r2-core-entitlements.
  • side_effect_confirmation Must the user confirm actions with side effects? [partial]: Office creation tools describe a confirmation step before writing, without an editable inline preview. This does not establish confirmation for all scheduled operations. Sources: glean:glean:office-output, glean:glean:r2-core-entitlements.
  • stop_control Can the user stop a running task? [partial]: The October 15 release documents that canceling an Assistant response terminates its tool calls and background tasks. Universal cancellation across scheduled/independent agents and every client was not verified by a fixture. Sources: glean:glean:r4-cancellation-release.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:builder, glean:glean:office-output, glean:glean:r4-cancellation-release.

AGT-06 Programmable access

Judgment rule: Record a public API for chat, assistants and knowledge, SDKs, API authentication, rate limits and whether API use counts against the same governance (audit, budgets, model restrictions). Being an MCP client is different from exposing the product over MCP.

Claude Team / Enterprise

Agent cross-checked Support: partial

A public model API and separate compliance/analytics interfaces exist; workspace feature parity is unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: knowledge_api, mcp_server.
  • Read each atomic answer for its plan, access and feature limits.
  • chat_api Is there an API for chat and assistants? [partial]: Claude Platform has a public separately priced model API; this does not establish API access to the same Claude Team/Enterprise assistant conversations. Sources: claude:cl-api-prices.
  • knowledge_api Can documents be loaded through an API? [unknown]: Can documents be loaded through an API? Unverified after checking Claude Platform pricing and commercial Compliance API docs; workspace knowledge ingestion and product MCP-server exposure not verified.
  • api_governance Do audit, budgets and model rules apply to API use? [partial]: Enterprise Compliance API covers eligible deployments; automatic parity of model, budget and audit policy with separately purchased API usage was not established. Sources: claude:cl-compliance.
  • mcp_server Does the product expose itself to other agents over MCP? [unknown]: Does the product expose itself to other agents over MCP? Unverified after checking Claude Platform pricing and commercial Compliance API docs; workspace knowledge ingestion and product MCP-server exposure not verified.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-api-prices, claude:cl-compliance.

Glean

Agent cross-checked Support: partial

Public platform APIs and a remote MCP server are documented.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean APIs and remote MCP server; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Platform/Admin/Indexing/Tools APIs in seat and LLM Client APIs/MCP with Model Hub Usage; Enterprise Flex Client APIs consume FlexCredits; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:core-price, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:uploads, glean:glean:mcp.

Daily work

WORK-01 Clients and access points

Judgment rule: List web, desktop (Windows, macOS), iOS, Android, mobile browser and browser extension separately. For each, record login with company SSO, feature gaps against web, and MDM/Intune deployability. An installable app is different from a mobile website.

Claude Team / Enterprise

Agent cross-checked Support: partial

Web, native clients and Chrome access are documented, with distinct admin and beta eligibility.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Read each atomic answer for its plan, access and feature limits.
  • web Is a full web client available? [supported]: Commercial Claude is available on the web. Sources: claude:cl-enterprise.
  • desktop_apps Windows and macOS apps? [supported]: Cowork supports macOS and Windows desktop clients on paid plans. Sources: claude:cl-cowork.
  • mobile_apps iOS and Android apps with SSO? [partial]: iOS/Android clients support commercial accounts; SSO mobile login was not tested. Sources: claude:cl-cowork, claude:cl-m365-user.
  • browser_extension Is there a browser extension or sidebar? [partial]: Claude in Chrome is available with plan/Enterprise admin eligibility. Sources: claude:cl-cowork.
  • managed_deployment Can IT deploy and configure clients through MDM? [partial]: Team and Enterprise plan comparisons list enterprise desktop deployment; exact MDM packages/policies were not reviewed. Sources: claude:cl-pricing.
  • client_feature_gaps Which features are missing on mobile? [partial]: Exports require web/Desktop; cloud Cowork rollout and admin enablement differ from local desktop execution. Sources: claude:cl-export-user, claude:cl-cowork.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-enterprise, claude:cl-cowork, claude:cl-m365-user, claude:cl-pricing, claude:cl-export-user.

Glean

Agent cross-checked Support: partial

Glean has web, desktop, mobile and extension access, including managed mobile controls.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Glean for Desktop Windows and macOS, Glean iOS and Android, Glean browser extension and companion; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Glean surfaces included in seat; individual AI actions may incur Model Hub Usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=Windows, macOS, iOS, Android.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:surfaces, glean:glean:r2-core-entitlements, glean:glean:mobile, glean:glean:research, glean:glean:voice.

WORK-02 Office suite and Teams integration

Judgment rule: Record presence inside Word, Excel, PowerPoint, Outlook and Teams (and Google Docs, Gmail), with what the assistant can do in each: read the open document, write into it, act on mail. Record extra licences and admin consent needed. A connector that searches Office files is KNOW-03, not WORK-02.

Claude Team / Enterprise

Agent cross-checked Support: partial

Native Microsoft add-ins and a separate Google Workspace beta have different approval and data paths.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude for Microsoft 365 official add-ins, Claude connectors and remote MCP integrations, Claude native Google Workspace sidebar beta; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team/Enterprise Office; Outlook beta; Google Workspace native beta; add_ons=Microsoft/Google subscriptions and administrator deployment approval where required; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • No deployment or native-edit fixture. Google extension retains its own local per-file history and does not inherit custom organization retention.
  • word_excel_powerpoint Does it work inside Word, Excel and PowerPoint? [supported]: Claude advertises native Excel/PowerPoint/Word add-ins as generally available on paid plans. Sources: claude:cl-office.
  • outlook Does it work inside Outlook? [supported]: Outlook add-in is beta and opens drafts in the native composer for user sending. Sources: claude:cl-office.
  • teams Is there a Teams app or bot? [partial]: Teams read/write is through the separate Microsoft connector; a native Teams app was not established. Sources: claude:cl-m365.
  • google_workspace_apps Does it work inside Docs, Sheets or Gmail? [supported]: Native Google Docs/Sheets/Slides sidebar is beta for Team/Enterprise, installed via Google Marketplace. It edits the open file under the user identity with ask-before-edits by default; connectors are a separate feature. Sources: claude:cl-google-addon.
  • licence_prerequisites Which licences or consents are needed? [partial]: Paid Claude or supported cloud credentials are advertised for Office; Google add-in needs a paid supported plan and Marketplace approval. Microsoft source connector needs work-account/Entra consent. Sources: claude:cl-office, claude:cl-google-addon, claude:cl-m365-user.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-office, claude:cl-m365, claude:cl-google-addon, claude:cl-m365-user.

Glean

Agent cross-checked Support: partial

A Microsoft Teams app is documented; connectors and file-generation tools do not establish in-Office add-ins.

Availability: generally-available · Delivery: official-integration
Scope: surfaces=Glean in Microsoft Teams, Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite embedded Microsoft Teams and other listed surfaces; selected Assistant actions incur Model Hub Usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • word_excel_powerpoint Does it work inside Word, Excel and PowerPoint? [unknown]: Does it work inside Word, Excel and PowerPoint? The Teams app, connector catalog and Office-output guides were checked. An assistant embedded inside Word/Excel/PowerPoint, Outlook, Docs/Sheets/Gmail was not established; remote content access is not counted as in-app presence.
  • outlook Does it work inside Outlook? [unknown]: Does it work inside Outlook? The Teams app, connector catalog and Office-output guides were checked. An assistant embedded inside Word/Excel/PowerPoint, Outlook, Docs/Sheets/Gmail was not established; remote content access is not counted as in-app presence.
  • teams Is there a Teams app or bot? [supported]: The Glean Teams app has an admin installation guide and tenant setup/consent requirements. Sources: glean:glean:teams-app, glean:glean:r2-core-entitlements.
  • google_workspace_apps Does it work inside Docs, Sheets or Gmail? [unknown]: Does it work inside Docs, Sheets or Gmail? The Teams app, connector catalog and Office-output guides were checked. An assistant embedded inside Word/Excel/PowerPoint, Outlook, Docs/Sheets/Gmail was not established; remote content access is not counted as in-app presence.
  • licence_prerequisites Which licences or consents are needed? [partial]: Teams requires admin deployment in a configured Glean tenant and Microsoft permissions. Extra licence charges are not numerically specified in the guide. Sources: glean:glean:teams-app, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:teams-app, glean:glean:r2-core-entitlements.

WORK-03 Translation and writing

Judgment rule: Record document translation preserving layout, the translation engine (LLM or dedicated such as DeepL), glossaries, formality control, supported languages including Swiss German conventions (no ß), and rewriting/proofreading tools. Translate the shared German contract into French and Italian and record layout and glossary results.

Claude Team / Enterprise

Agent cross-checked Support: partial

Office rewriting/review is documented; translation fidelity and glossary controls remain unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: document_translation, translation_engine, glossaries, formality_and_variants.
  • Read each atomic answer for its plan, access and feature limits.
  • document_translation Can whole documents be translated with formatting kept? [unknown]: Can whole documents be translated with formatting kept? Unverified after checking Office and project-instruction docs; layout-preserving DE-to-FR/IT translation, dedicated engine, glossary and Swiss-language controls not established.
  • translation_engine Which engine translates? [unknown]: Which engine translates? Unverified after checking Office and project-instruction docs; layout-preserving DE-to-FR/IT translation, dedicated engine, glossary and Swiss-language controls not established.
  • glossaries Are company glossaries supported? [unknown]: Are company glossaries supported? Unverified after checking Office and project-instruction docs; layout-preserving DE-to-FR/IT translation, dedicated engine, glossary and Swiss-language controls not established.
  • formality_and_variants Can formality and regional variants (de-CH) be set? [unknown]: Can formality and regional variants (de-CH) be set? Unverified after checking Office and project-instruction docs; layout-preserving DE-to-FR/IT translation, dedicated engine, glossary and Swiss-language controls not established.
  • writing_tools Are dedicated rewrite and proofreading tools available? [partial]: Word add-in advertises tracked revisions, comments and company styles; no proofreading/translation fixture was run. Sources: claude:cl-office.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-office.

Glean

Agent cross-checked Support: partial

Browser companion translation and general writing are documented; layout-preserving document translation is unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean browser extension and companion, Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite browser Companion/Sidebar surfaces included; LLM writing/translation uses configured model usage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • document_translation Can whole documents be translated with formatting kept? [unknown]: Can whole documents be translated with formatting kept? The companion, file-upload and Office-generation guides were checked. No whole-document layout-preserving translation, company glossary, formality/de-CH control or DE-to-FR/IT fixture result was established.
  • translation_engine Which engine translates? [partial]: The browser companion translates selected text through Glean. A dedicated translation service or exact translation-model route is not named here. Sources: glean:glean:surfaces, glean:glean:r2-core-entitlements.
  • glossaries Are company glossaries supported? [unknown]: Are company glossaries supported? The companion, file-upload and Office-generation guides were checked. No whole-document layout-preserving translation, company glossary, formality/de-CH control or DE-to-FR/IT fixture result was established.
  • formality_and_variants Can formality and regional variants (de-CH) be set? [unknown]: Can formality and regional variants (de-CH) be set? The companion, file-upload and Office-generation guides were checked. No whole-document layout-preserving translation, company glossary, formality/de-CH control or DE-to-FR/IT fixture result was established.
  • writing_tools Are dedicated rewrite and proofreading tools available? [partial]: Configured agents support drafting; the browser companion explains, summarizes and translates selected text. Dedicated proofreading behavior was not verified. Sources: glean:glean:surfaces, glean:glean:agents, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:surfaces, glean:glean:r2-core-entitlements, glean:glean:agents.

WORK-04 Image generation and editing

Judgment rule: Record available image models, editing (inpainting, reference images), admin control and per-image cost visibility, and licence or usage terms for generated images.

Claude Team / Enterprise

Agent cross-checked Support: partial

Claude explicitly excludes native photo/illustration generation; HTML/SVG visuals and uploaded-image analysis are separate capabilities.

Availability: unknown · Delivery: unknown
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients; version=Public help checked 2026-10-26; plan=Team/Enterprise native Claude web and desktop; third-party image tools excluded; add_ons=none stated; deployment_mode=multi-tenant-saas; region=Supported commercial regions; os=not specified.

Limitations

  • image_editing: Can users edit uploaded images? Unverified after checking Claude pricing, artifacts and code/file-creation docs; design/artifact creation does not establish a native raster image model, uploaded-image editing, per-image controls or image-specific licence terms. Search on 2026-10-26: https://support.claude.com/en/articles/9002504-can-claude-produce-images, https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language. No additional scoped evidence established this answer.
  • admin_control: Can admins restrict image generation? Unverified after checking Claude pricing, artifacts and code/file-creation docs; design/artifact creation does not establish a native raster image model, uploaded-image editing, per-image controls or image-specific licence terms. Search on 2026-10-26: https://support.claude.com/en/articles/9002504-can-claude-produce-images, https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language. No additional scoped evidence established this answer.
  • usage_terms: What usage rights apply to output? Unverified after checking Claude pricing, artifacts and code/file-creation docs; design/artifact creation does not establish a native raster image model, uploaded-image editing, per-image controls or image-specific licence terms. Search on 2026-10-26: https://support.claude.com/en/articles/9002504-can-claude-produce-images, https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language. No additional scoped evidence established this answer.
  • image_generation Can users generate images, with which models? [unsupported]: The official image FAQ explicitly says Claude does not generate photos or illustrations like dedicated image-generation tools. Its beta HTML/SVG diagrams/charts are not a native raster image-generation model. Sources: claude:claude:image-generation-boundary-20261026.
  • image_editing Can users edit uploaded images? [unknown]: Can users edit uploaded images? Unverified after checking Claude pricing, artifacts and code/file-creation docs; design/artifact creation does not establish a native raster image model, uploaded-image editing, per-image controls or image-specific licence terms. Search on 2026-10-26: https://support.claude.com/en/articles/9002504-can-claude-produce-images, https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language. No additional scoped evidence established this answer.
  • admin_control Can admins restrict image generation? [unknown]: Can admins restrict image generation? Unverified after checking Claude pricing, artifacts and code/file-creation docs; design/artifact creation does not establish a native raster image model, uploaded-image editing, per-image controls or image-specific licence terms. Search on 2026-10-26: https://support.claude.com/en/articles/9002504-can-claude-produce-images, https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language. No additional scoped evidence established this answer.
  • usage_terms What usage rights apply to output? [unknown]: What usage rights apply to output? Unverified after checking Claude pricing, artifacts and code/file-creation docs; design/artifact creation does not establish a native raster image model, uploaded-image editing, per-image controls or image-specific licence terms. Search on 2026-10-26: https://support.claude.com/en/articles/9002504-can-claude-produce-images, https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language. No additional scoped evidence established this answer.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:claude:image-generation-boundary-20261026.

Glean

Agent cross-checked Support: partial

Glean can generate and edit images using enabled image models.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite image generation/editing with Model Hub Usage; provider/key availability remains conditional; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:images, glean:glean:r2-core-entitlements, glean:glean:terms, glean:glean:ai-addendum.

WORK-05 Voice and meetings

Judgment rule: Record dictation, read-aloud, live voice conversation, meeting transcription and summarisation, supported languages including Swiss German speech, and where audio is processed.

Claude Team / Enterprise

Agent cross-checked Support: partial

Voice and Office dictation are listed; meeting and dialect details need evidence.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: read_aloud, meeting_summaries, swiss_german_speech.
  • Read each atomic answer for its plan, access and feature limits.
  • dictation Can users dictate prompts? [supported]: Claude for Microsoft 365 advertises dictation in its sidebar. Sources: claude:cl-office.
  • read_aloud Can answers be read aloud? [unknown]: Can answers be read aloud? Unverified after checking commercial Voice listing, Office and connector docs; standalone read-aloud, live meeting transcription and Swiss German accuracy not verified.
  • voice_conversation Is a live voice mode available? [partial]: Team/Enterprise feature comparison lists Voice mode; exact client/language/audio-processing scope was not fully verified. Sources: claude:cl-pricing.
  • meeting_summaries Are meetings transcribed and summarised? [unknown]: Are meetings transcribed and summarised? Unverified after checking commercial Voice listing, Office and connector docs; standalone read-aloud, live meeting transcription and Swiss German accuracy not verified.
  • swiss_german_speech Is Swiss German speech recognised? [unknown]: Is Swiss German speech recognised? Unverified after checking commercial Voice listing, Office and connector docs; standalone read-aloud, live meeting transcription and Swiss German accuracy not verified.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-office, claude:cl-pricing.

Glean

Agent cross-checked Support: partial

Real-time voice is available with provider streaming; meeting functionality depends on key mode.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Glean for Desktop Windows and macOS, Glean iOS and Android; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite real-time voice/Meeting Notes with Model Hub Usage; Meeting Notes requires Universal Model Key per feature matrix; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Raw voice audio streams to the configured model provider and is not stored according to the voice guide; transcripts follow chat retention.
  • dictation Can users dictate prompts? [unknown]: Can users dictate prompts? The voice guide and key-mode matrix were checked; separate dictation and Swiss German recognition were not established or tested.
  • read_aloud Can answers be read aloud? [partial]: Real-time voice speaks its responses; a separate read-aloud control for arbitrary text responses was not established. Sources: glean:glean:voice, glean:glean:r2-core-entitlements.
  • voice_conversation Is a live voice mode available? [supported]: Interactive voice supports web, desktop and mobile, with interruptible spoken replies and a chat transcript. It does not invoke a chosen published agent. Sources: glean:glean:voice, glean:glean:r2-core-entitlements.
  • meeting_summaries Are meetings transcribed and summarised? [partial]: The key matrix lists Meeting Notes as generally available with Universal Model Key and unsupported with Customer Key. Recording/language behavior was not tested. Sources: glean:glean:key-matrix, glean:glean:r2-core-entitlements.
  • swiss_german_speech Is Swiss German speech recognised? [unknown]: Is Swiss German speech recognised? The voice guide and key-mode matrix were checked; separate dictation and Swiss German recognition were not established or tested.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:voice, glean:glean:r2-core-entitlements, glean:glean:key-matrix.

WORK-06 Data analysis and document output

Judgment rule: Record code execution for data analysis, charts, and generation of downloadable Word, Excel, PowerPoint and PDF files. Analyse the fixture Excel and request a PowerPoint summary. Record where code runs and whether files are editable.

Claude Team / Enterprise

Agent cross-checked Support: partial

Enabled Chat code/file tools provide sandboxed analysis and Office/PDF output; Team egress defaults are not established by this finding.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team/Enterprise Chat code execution, file creation and artifact editing where enabled; excludes native Office and Cowork execution defaults; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Narrowed to verified file creation/execution. The guide's conflicting Team default is retained as a named configuration gap, not a claim about an enabled tenant.
  • No formula/PPT/PDF output fixture. Separate enabled MCP routes are not controlled by the code-sandbox egress setting.
  • data_analysis Can it analyse spreadsheets with executed code? [supported]: Enabled Chat code/file creation runs code in a sandboxed container and can create Python analysis scripts. This does not establish a particular Team egress default. Sources: claude:cl-code-files-r2.
  • charts Can it produce charts? [supported]: The Chat computing path can create PNG data visualizations; native Office add-in charts are outside this narrowed scope. Sources: claude:cl-code-files-r2.
  • office_file_output Can it create Word, Excel or PowerPoint files? [supported]: Enabled Chat file creation produces downloadable XLSX/PPTX/DOCX/PDF, subject to the file-tool guide's30 MB upload/download path. Sources: claude:cl-code-files-r2.
  • canvas_editing Is there a document or canvas editor for iterating on output? [partial]: Docs/Design/Slides artifact templates support editing; template availability differs by type and plan. Sources: claude:cl-artifacts-admin.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-code-files-r2, claude:cl-artifacts-admin.

Glean

Agent cross-checked Support: partial

Data analysis and Office file output are documented, with spreadsheet and template limitations.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Assistant/Canvas/document output with Model Hub Usage; provider/tool prerequisites apply; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • No fixture analysis or output-file inspection. Code-interpreter provider and retention differ by route.
  • data_analysis Can it analyse spreadsheets with executed code? [supported]: Thinking-mode uploaded spreadsheets can use a per-user/session sandbox. Indexed spreadsheets may be truncated and cross-indexed-file numeric aggregation is not supported by the documented Data Analysis route. Sources: glean:glean:analysis, glean:glean:r2-core-entitlements.
  • charts Can it produce charts? [unknown]: The Data Analysis and Office-output guides were checked, but chart generation and chart-file fidelity were not established or observed in this pass.
  • office_file_output Can it create Word, Excel or PowerPoint files? [supported]: Enabled tools create Word documents, Excel workbooks and PowerPoint decks, saved/downloaded through the documented route. Arbitrary Word/Excel template population is not supported by create tools. Sources: glean:glean:office-output, glean:glean:r2-core-entitlements.
  • canvas_editing Is there a document or canvas editor for iterating on output? [supported]: Slide generation creates decks in Canvas for refinement and export; exact themes and embedded elements are not guaranteed. Sources: glean:glean:office-output, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:analysis, glean:glean:r2-core-entitlements, glean:glean:office-output.

WORK-07 Sharing and team spaces

Judgment rule: Record chat sharing (link, user, group), shared projects or team spaces, channels or group chat with AI, and commenting. Test sharing a chat with a colleague in another group and record what the recipient sees, including knowledge they lack access to.

Claude Team / Enterprise

Agent cross-checked Support: partial

Commercial projects and artifacts support shared work; recipient source boundaries need tests.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: group_chat.
  • Read each atomic answer for its plan, access and feature limits.
  • share_chats Can chats be shared inside the organisation? [partial]: Shared project members can see project content and chat within it; a full chat-link audience matrix was not verified. Sources: claude:cl-projects.
  • team_spaces Are shared projects or workspaces available? [supported]: Team/Enterprise have shared projects; Enterprise groups receive shared projects/skills/plugins. Sources: claude:cl-projects, claude:cl-groups.
  • group_chat Can several people chat together with the AI? [unknown]: Can several people chat together with the AI? Unverified after checking project sharing, group controls and connector security; synchronous group AI chat and cross-group sharing fixture not verified.
  • share_permission_boundary Does sharing respect the recipient's access to sources? [partial]: Microsoft connector guide says shared-chat recipients see the response incorporating tool data; original source authorization does not prove recipient-safe output sharing. Sources: claude:cl-m365.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-projects, claude:cl-groups, claude:cl-m365.

Glean

Agent cross-checked Support: partial

Viewer chat sharing documents recipient-source redaction; current Projects and group-chat plan entitlements remain unknown.

Availability: beta · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Assistant Viewer sharing; current Projects and Team-chat Editor entitlement under Core Suite/Enterprise Flex unverified; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Viewer redaction must not be generalized to Team-chat Editors. Projects and Team-chat commercial/rollout entitlements remain unknown; no two-user fixture was run.
  • share_chats Can chats be shared inside the organisation? [supported]: Users can share chats with users, departments or the organization, with Viewer read-only access. Sources: glean:glean:sharing, glean:glean:r2-core-entitlements.
  • team_spaces Are shared projects or workspaces available? [unknown]: The Projects guide describes gradual enablement but does not establish a current named Core Suite/Enterprise Flex entitlement. Shared-project availability remains unknown.
  • group_chat Can several people chat together with the AI? [unknown]: The Team chat guide describes a beta enabled for selected users, but its current Core Suite/Enterprise Flex entitlement was not established. Multi-user AI chat availability for a named plan remains unknown.
  • share_permission_boundary Does sharing respect the recipient's access to sources? [partial]: For Viewer chat sharing, the guide documents redaction of inaccessible citations and content. That finding does not establish the distinct Team-chat Editor entitlement or its availability for a Core Suite/Enterprise Flex tenant. No cross-group sharing test was run. Sources: glean:glean:sharing, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sharing, glean:glean:r2-core-entitlements, glean:glean:projects, glean:glean:team-chat.

WORK-08 Interface languages and accessibility

Judgment rule: Record UI languages, focusing on German, French, Italian and English, with translation quality observed (complete, partial, machine-translated). Record response language handling and WCAG conformance statements.

Claude Team / Enterprise

Agent cross-checked Support: partial

Web and desktop interface languages include German, French and Italian; UI quality, complete admin localization and WCAG conformance remain unverified.

Availability: unknown · Delivery: unknown
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team and Enterprise using the documented web/desktop language setting; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • dach_language_quality: Are German, French and Italian UIs complete and natural? Unverified after checking Claude support/pricing/client documentation and language-setting searches; no plan-specific German/French/Italian UI inventory, linguistic inspection, localized admin inspection or WCAG conformance report retrieved. Search on 2026-10-26: https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language, https://support.claude.com/en/articles/9002504-can-claude-produce-images. No additional scoped evidence established this answer.
  • accessibility_statement: Is there a WCAG conformance statement? Unverified after checking Claude support/pricing/client documentation and language-setting searches; no plan-specific German/French/Italian UI inventory, linguistic inspection, localized admin inspection or WCAG conformance report retrieved. Search on 2026-10-26: https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language, https://support.claude.com/en/articles/9002504-can-claude-produce-images. No additional scoped evidence established this answer.
  • admin_ui_languages: Is the admin interface available in German? Unverified after checking Claude support/pricing/client documentation and language-setting searches; no plan-specific German/French/Italian UI inventory, linguistic inspection, localized admin inspection or WCAG conformance report retrieved. Search on 2026-10-26: https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language, https://support.claude.com/en/articles/9002504-can-claude-produce-images. No additional scoped evidence established this answer.
  • ui_languages Which UI languages are offered? [supported]: The public display-language guide lists German, French and Italian, alongside English, Hindi, Indonesian, Japanese, Korean, Brazilian Portuguese and two Spanish variants, for web and desktop. Sources: claude:claude:display-languages-20261026.
  • dach_language_quality Are German, French and Italian UIs complete and natural? [unknown]: Are German, French and Italian UIs complete and natural? Unverified after checking Claude support/pricing/client documentation and language-setting searches; no plan-specific German/French/Italian UI inventory, linguistic inspection, localized admin inspection or WCAG conformance report retrieved. Search on 2026-10-26: https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language, https://support.claude.com/en/articles/9002504-can-claude-produce-images. No additional scoped evidence established this answer.
  • accessibility_statement Is there a WCAG conformance statement? [unknown]: Is there a WCAG conformance statement? Unverified after checking Claude support/pricing/client documentation and language-setting searches; no plan-specific German/French/Italian UI inventory, linguistic inspection, localized admin inspection or WCAG conformance report retrieved. Search on 2026-10-26: https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language, https://support.claude.com/en/articles/9002504-can-claude-produce-images. No additional scoped evidence established this answer.
  • admin_ui_languages Is the admin interface available in German? [unknown]: Is the admin interface available in German? Unverified after checking Claude support/pricing/client documentation and language-setting searches; no plan-specific German/French/Italian UI inventory, linguistic inspection, localized admin inspection or WCAG conformance report retrieved. Search on 2026-10-26: https://support.claude.com/en/articles/12111783-create-and-edit-files-with-claude, https://support.claude.com/en/articles/10769299-how-to-use-claude-in-your-preferred-language, https://support.claude.com/en/articles/9002504-can-claude-produce-images. No additional scoped evidence established this answer.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:claude:display-languages-20261026.

Glean

Agent cross-checked Support: partial

German, French, Italian and English end-user UIs are documented; admin setup is not localized.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite client surfaces; detailed language/localization entitlements not separately mapped by plan; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • The language/accessibility pages describe the common product, without a separate Core Suite/Enterprise Flex localization entitlement matrix.
  • ui_languages Which UI languages are offered? [supported]: The support matrix lists English, German, French and Italian UI among other locales. Sources: glean:glean:language, glean:glean:r2-core-entitlements.
  • dach_language_quality Are German, French and Italian UIs complete and natural? [unknown]: Are German, French and Italian UIs complete and natural? The locale matrix and accessibility statement were checked, but translation completeness and naturalness were not observed in a logged-in German/French/Italian UI.
  • accessibility_statement Is there a WCAG conformance statement? [partial]: Glean maintains a VPAT 2.5 ACR covering WCAG 2.0/2.1/2.2 A and AA, obtainable through the Trust Center; the report was not reviewed. Sources: glean:glean:accessibility, glean:glean:r2-core-entitlements.
  • admin_ui_languages Is the admin interface available in German? [unsupported]: The language guide explicitly says external help documentation and admin workspace setup are not yet localized. Sources: glean:glean:language, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:language, glean:glean:r2-core-entitlements, glean:glean:accessibility.

Administration and governance

ADM-01 Single sign-on and authentication

Judgment rule: Record SAML, OIDC, Microsoft Entra ID, Google, LDAP, MFA enforcement, conditional-access compatibility, domain verification and plan restrictions. Test one SSO login on a trial where possible.

Claude Team / Enterprise

Agent cross-checked Support: partial

Commercial SSO and domain controls are documented; exact client MFA/Conditional Access coverage remains open.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Connector token/device policy caveats must not be generalized to Claude SSO itself. No trial login was performed.
  • sso_protocols Which SSO protocols and identity providers work? [partial]: The SSO/provisioning guides document SAML IdPs including Entra, Okta, Google and others; full OIDC/direct-LDAP matrix was not established. Sources: claude:cl-sso, claude:cl-provision.
  • sso_plan Which plan includes SSO? [supported]: SSO is available on Team and Enterprise. Sources: claude:cl-sso.
  • mfa Can MFA be enforced? [unknown]: Can MFA be enforced? Unverified after checking SSO/provisioning and Microsoft connector security docs; direct MFA policy enforcement and client Conditional Access compatibility not tested.
  • conditional_access Do Entra conditional-access policies apply? [unknown]: Do Entra conditional-access policies apply? Unverified after checking SSO/provisioning and Microsoft connector security docs; direct MFA policy enforcement and client Conditional Access compatibility not tested.
  • domain_capture Can the company claim its email domain? [partial]: SSO requires domain verification; Enterprise account claiming and Team migration differ. Sources: claude:cl-sso, claude:cl-pricing.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-sso, claude:cl-provision, claude:cl-pricing.

Glean

Agent cross-checked Support: partial

SSO is mandatory with OIDC/SAML and identity-provider MFA and conditional access.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect includes SSO and role access; detailed IdP policy setup is separately documented; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • No SSO trial login was performed.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sso, glean:glean:r2-core-entitlements, glean:glean:mobile.

ADM-02 User provisioning and lifecycle

Judgment rule: Record SCIM, just-in-time provisioning, group sync from the identity provider, deprovisioning effects (chats, assistants, knowledge ownership transfer) and licence assignment. Deprovision a test user and record what happens to their content.

Claude Team / Enterprise

Agent cross-checked Support: partial

Team JIT and Enterprise SCIM have different synchronization and removal behavior.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • No leaver fixture or asset transfer test was performed.
  • scim Is SCIM provisioning supported? [supported]: SCIM is available on Enterprise and explicitly unavailable on Team. Sources: claude:cl-provision.
  • group_sync Are identity-provider groups synced? [partial]: Enterprise SCIM can synchronize groups; JIT group mappings change role/seat at login and do not synchronize custom-role groups. Sources: claude:cl-provision.
  • jit_provisioning Are users created at first login? [supported]: Team/Enterprise JIT can provision at first SSO login; unassigned JIT users can retain their seat until manual removal. Sources: claude:cl-provision.
  • deprovisioning What happens to a removed user's data and shared assets? [partial]: Enterprise SCIM automatically removes users when IdP access is revoked; underlying chat/project ownership and retention were not fixture-tested. Sources: claude:cl-provision.
  • seat_assignment Can admins assign and reclaim seats? [supported]: Admins/owners manage standard/premium or current Enterprise access seats; group mappings can assign role/tier on supported plans. Sources: claude:cl-provision.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-provision.

Glean

No public information found Support: not-published

We found no public information on this. A missing finding is not evidence that the product lacks the capability.

ADM-03 Roles, groups and feature permissions

Judgment rule: Record admin roles, delegated admins, groups, per-feature permissions (web search, image generation, connectors, file upload, agents), separation of subsidiaries or departments, and enforcement. Test one disabled feature for one group.

Claude Team / Enterprise

Agent cross-checked Support: partial

Enterprise custom roles/groups add granular controls beyond Team owner/admin roles.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Read each atomic answer for its plan, access and feature limits.
  • admin_roles Which admin roles exist, and can admin rights be delegated? [supported]: Team has Owner/Admin/User; Enterprise also has custom roles and Primary Owner responsibilities. Sources: claude:cl-provision, claude:cl-compliance.
  • groups Can permissions be set per group? [supported]: Enterprise groups can be manual or SCIM-synchronized and receive roles/resources. Sources: claude:cl-groups.
  • feature_toggles Which features can be switched on or off per group? [partial]: Enterprise roles control model/effort and plugin access; owners manage connectors, artifacts and egress. A full feature-by-group matrix was not tested. Sources: claude:cl-model-control, claude:cl-groups, claude:cl-artifacts-admin.
  • multi_entity Can subsidiaries or departments be separated within one contract? [partial]: Parent/linked organization identity and compliance are documented, but full subsidiary data-isolation behavior was not verified. Sources: claude:cl-compliance.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-provision, claude:cl-compliance, claude:cl-groups, claude:cl-model-control, claude:cl-artifacts-admin.

Glean

Agent cross-checked Support: partial

Glean has delegated admin roles, IdP-group permissions and feature access controls.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect/Agent Governance role controls; department and IdP group policy configuration as documented; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • No two-group restriction-enforcement test.
  • admin_roles Which admin roles exist, and can admin rights be delegated? [supported]: Setup Admin, Admin, Super Admin and specialist moderators have documented scopes; only Super Admin can assign certain privileges. Sources: glean:glean:roles, glean:glean:r2-core-entitlements.
  • groups Can permissions be set per group? [supported]: Direct and IdP-group roles combine, with highest-precedence primary roles and union of secondary roles. Group permission behavior is feature-flag dependent. Sources: glean:glean:groups, glean:glean:r2-core-entitlements.
  • feature_toggles Which features can be switched on or off per group? [partial]: Member permissions include content and agent creation; model access, scheduled triggers and beta features have specific controls. Every feature/group combination was not verified. Sources: glean:glean:users, glean:glean:groups, glean:glean:r2-core-entitlements.
  • multi_entity Can subsidiaries or departments be separated within one contract? [partial]: Terms permit affiliates to use or order the service, while separate subsidiary data partitions within one contract were not established. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:roles, glean:glean:r2-core-entitlements, glean:glean:groups, glean:glean:users, glean:glean:terms.

ADM-04 Usage and adoption analytics

Judgment rule: Record dashboards for active users, usage by feature, model, group and assistant, export, and privacy controls (aggregation, pseudonymisation, works-council-friendly settings). Distinguish aggregate adoption metrics from per-person monitoring.

Claude Team / Enterprise

Agent cross-checked Support: partial

Commercial analytics expose adoption and spend with plan-specific roles and CSV exports.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: privacy_modes.
  • Read each atomic answer for its plan, access and feature limits.
  • adoption_dashboard Is there an adoption dashboard? [supported]: Team owners and Enterprise owners/admins have usage analytics; Enterprise admins cannot see Spend. Sources: claude:cl-analytics.
  • breakdowns Can usage be broken down by group, model, feature and assistant? [partial]: Product, group, member, model, skill and connector read/write activity are documented; availability varies by billing mode. Sources: claude:cl-analytics.
  • export Can usage data be exported? [supported]: CSV spend reports include user/model token and estimated-spend fields, updated daily, with up to 90-day selectable history. Sources: claude:cl-analytics.
  • privacy_modes Can per-person reporting be limited or pseudonymised? [unknown]: Can per-person reporting be limited or pseudonymised? Unverified after checking analytics and role docs; organization-wide pseudonymization/works-council reporting settings not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-analytics.

Glean

Agent cross-checked Support: partial

Insights provides adoption and individual activity reporting with CSV export.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Billing & Insights included in seat; Enterprise Flex Admin console/Insights platform separate from usage rates; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:insights, glean:glean:r2-core-entitlements, glean:glean:core-price, glean:glean:events.

ADM-05 Spend controls and cost allocation

Judgment rule: Record cost visibility per user, group and cost centre, budgets and their behaviour (alert, block, downgrade model), pooled credits, and chargeback exports. Test a small budget on a trial where possible. Distinguish billed amounts, estimates and unavailable amounts.

Claude Team / Enterprise

Agent cross-checked Support: partial

Enterprise has user/group limits, with pooled group budgets in beta.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • No small-budget enforced-stop fixture was run.
  • cost_visibility Can admins see cost or consumption per user and group? [supported]: Enterprise analytics show model/member spend; legacy seat-based reports cover overage only. Sources: claude:cl-analytics.
  • budgets Can budgets be set per user or group? [partial]: Enterprise supports organization/user limits and group per-user limits; shared monthly group budgets are beta. Sources: claude:cl-enterprise, claude:cl-groups.
  • budget_enforcement Does reaching a budget alert, block or downgrade? [partial]: Docs expose blocked-by-limit behavior and individual/group resolution order; exact overshoot/timing was not tested. Sources: claude:cl-groups.
  • chargeback Can costs be exported per cost centre? [partial]: Per-user/model CSVs can inform allocation; a native cost-centre chargeback export was not established. Sources: claude:cl-analytics.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-analytics, claude:cl-enterprise, claude:cl-groups.

Glean

Agent cross-checked Support: partial

Usage limits can alert or block; team limits are per-member defaults rather than pooled team budgets.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite / Enterprise Flex; legacy Enterprise exclusions stated; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • cost_visibility Can admins see cost or consumption per user and group? [supported]: Usage dashboards expose user/team/agent consumption in dollars or FlexCredits depending on plan. Sources: glean:glean:limits.
  • budgets Can budgets be set per user or group? [supported]: Organization, user, department/IdP-group and agent monthly limits are documented for Core Suite/Enterprise Flex; legacy Enterprise lacks user/agent limits. Sources: glean:glean:limits.
  • budget_enforcement Does reaching a budget alert, block or downgrade? [supported]: An optional block stops later billable requests after the running action completes. Alert-only is also available; some overage can occur. Sources: glean:glean:limits.
  • chargeback Can costs be exported per cost centre? [unknown]: Can costs be exported per cost centre? The usage-limit and pricing guides were checked; cost-center chargeback export and cost allocation outside current department/group metadata were not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:limits.

ADM-06 Audit logs and compliance export

Judgment rule: Record which events are logged (logins, admin changes, prompts, responses, file access, connector queries), retention, export or SIEM streaming, and eDiscovery/legal hold. Use the word audit only with a defined retention and integrity model.

Claude Team / Enterprise

Agent cross-checked Support: partial

Enterprise audit metadata and content/compliance exports are distinct.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • CMEK disables the UI Export logs route; audit events remain accessible through Compliance API. No export or integrity fixture was run.
  • admin_events Are admin and security events logged? [supported]: Enterprise audit events cover member, SSO, configuration, file and conversation metadata; exported fields include actor/device/IP. Sources: claude:cl-audit.
  • content_logging Can prompts and answers be retained for compliance, and is it configurable? [supported]: Audit export excludes chat titles/content; organization data exports or Compliance API provide eligible content. Sources: claude:cl-audit, claude:cl-compliance.
  • siem_export Can logs stream to a SIEM or be exported? [supported]: Enterprise Compliance API and partner integrations provide event/chat/file access for security tools. Sources: claude:cl-compliance, claude:cl-compliance-partners.
  • ediscovery Are eDiscovery and legal hold supported? [partial]: Partner integrations include preservation/eDiscovery workflows; a native legal-hold setting was not verified. Sources: claude:cl-compliance-partners.
  • log_retention How long are logs kept? [partial]: UI audit export aggregates the past 180 days; its download link lasts 24 hours. API retention/integrity guarantees were not fully inspected. Sources: claude:cl-audit.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-audit, claude:cl-compliance, claude:cl-compliance-partners.

Glean

Agent cross-checked Support: partial

Administrative change logs have documented CSV export and retention. Prompt/response compliance logging remains unknown because source scopes conflict.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect administrative audit logs; no verified prompt/response compliance-logging finding; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Only administrative/configuration events, their export and their stated retention are positive findings. Content logging, its compliance integrity model, eDiscovery and legal hold remain unverified.
  • admin_events Are admin and security events logged? [supported]: Admin Audit Logs record configuration changes by admins and Glean support, excluding end-user events. Default retention is 30 days. Sources: glean:glean:audit, glean:glean:r2-core-entitlements.
  • content_logging Can prompts and answers be retained for compliance, and is it configurable? [unknown]: Prompt/response retention and its configuration remain unknown. The deployment comparison says individual queries/responses are not logged, while Customer Event documentation describes CHAT response content and the history guide separates that logging from history. Their deployment/system scopes were not reconciled.
  • siem_export Can logs stream to a SIEM or be exported? [partial]: The administrative audit-log guide documents self-serve CSV export. For Glean-hosted deployments, ongoing delivery of administrative logs can be configured by the account team and is not enabled by default or self-serve. This finding makes no prompt/response or Customer Event export guarantee. Sources: glean:glean:audit, glean:glean:r2-core-entitlements.
  • ediscovery Are eDiscovery and legal hold supported? [unknown]: Are eDiscovery and legal hold supported? Administrative and Customer Event documentation was checked. eDiscovery/legal-hold behavior, integrity guarantees and per-destination content-log retention were not established.
  • log_retention How long are logs kept? [partial]: Administrative audit logs have a documented 30-day default; extended periods require arrangement. Customer Event/content-log retention is unknown and no common retention term for all logs is inferred. Sources: glean:glean:audit, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:audit, glean:glean:r2-core-entitlements, glean:glean:deploy, glean:glean:events, glean:glean:history.

ADM-07 Data loss prevention and personal data

Judgment rule: Record detection and handling of personal and confidential data before it reaches a model: redaction, masking, blocking, warning. Record integration with Purview, Netskope or similar, and whether filtering runs locally or at a third party. Send a fixture prompt with a Swiss AHV number and IBAN and record the outcome.

Claude Team / Enterprise

Agent cross-checked Support: partial

Eligible Enterprise organizations can use Compliance API partner monitoring; native inline PII handling remains unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude connectors and remote MCP integrations; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Enterprise with Primary-Owner-enabled Compliance API and separately configured partner integration; no Team entitlement; add_ons=Enterprise plan, Compliance API activation by Primary Owner, Applicable partner subscription and configuration; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • The positive integration statement is Enterprise-only. Team integration support remains unverified.
  • No Swiss AHV/IBAN fixture, custom-pattern behavior, pre-model blocking/redaction or filter geography verified.
  • pii_detection Is personal data detected in prompts and files? [unknown]: Is personal data detected in prompts and files? Unverified after checking Compliance API integration, connector and security docs; no Swiss AHV/IBAN test, native PII action/custom patterns or filter geography verified.
  • pii_action Is it redacted, masked, blocked or only warned? [unknown]: Is it redacted, masked, blocked or only warned? Unverified after checking Compliance API integration, connector and security docs; no Swiss AHV/IBAN test, native PII action/custom patterns or filter geography verified.
  • custom_patterns Can admins add custom patterns or terms? [unknown]: Can admins add custom patterns or terms? Unverified after checking Compliance API integration, connector and security docs; no Swiss AHV/IBAN test, native PII action/custom patterns or filter geography verified.
  • dlp_integration Does it integrate with an existing DLP product? [partial]: Enterprise Compliance API partners offer monitoring/security/DLP integrations after Primary Owner activation. Claude Platform is a separate scope, and these integrations do not prove native inline pre-model redaction. Sources: claude:cl-compliance-partners-r2.
  • filter_location Where does filtering run? [unknown]: Where does filtering run? Unverified after checking Compliance API integration, connector and security docs; no Swiss AHV/IBAN test, native PII action/custom patterns or filter geography verified.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-compliance-partners-r2.

Glean

Agent cross-checked Support: partial

Protect+ can flag or block configured sensitive patterns in prompts; file coverage and Swiss-fixture outcomes are unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Enterprise Flex + Protect+ site-wide annual add-on; basic Core Suite CSV protection is a different mechanism; add_ons=Glean Protect+ AI security; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Prompt-only pattern policy is not evidence that file contents are filtered before every model call. No personal-data fixture was run.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:pii, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:protect, glean:glean:subprocessors.

ADM-08 AI policy and guardrails

Judgment rule: Record organisation-wide system instructions, acceptable-use notices and acknowledgement, content filters, topic restrictions, AI-output labelling, and admin visibility of policy violations. Separate enforced policy from instructions the model is expected to follow.

Claude Team / Enterprise

Agent cross-checked Support: partial

Enterprise has feature/model and plugin safeguards; broader policy enforcement remains partly unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: org_instructions, usage_notice.
  • Read each atomic answer for its plan, access and feature limits.
  • org_instructions Can admins set organisation-wide instructions? [unknown]: Can admins set organisation-wide instructions? Unverified after checking commercial terms, Enterprise controls and security scanning releases; organization-wide enforced instructions and mandatory AUP acknowledgment not established.
  • usage_notice Can users be required to accept a usage policy? [unknown]: Can users be required to accept a usage policy? Unverified after checking commercial terms, Enterprise controls and security scanning releases; organization-wide enforced instructions and mandatory AUP acknowledgment not established.
  • content_filters Are content filters configurable? [partial]: Enterprise release notes announce skill/plugin security scanning beta; it does not establish a configurable prompt/topic content-filter system. Sources: claude:cl-release.
  • violation_reporting Are policy hits visible to admins? [partial]: Security/compliance integrations can analyze events; a complete native policy-violation dashboard was not verified. Sources: claude:cl-compliance-partners.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-release, claude:cl-compliance-partners.

Glean

Agent cross-checked Support: partial

Enterprise instructions and configurable AI security policies are documented.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Enterprise Flex Assistant instructions; Protect+ site-wide annual add-on for security monitoring/blocking; add_ons=Protect+ for AI security findings; not required for basic custom instructions; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Model-followed instructions are distinct from policy enforcement.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:org-instructions, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:pii, glean:glean:protect.

Data protection and sovereignty

DATA-01 Hosting location and data residency

Judgment rule: Record country or region separately for chat storage, files and indexes, model inference, backups, logs and telemetry, and support access. Name the cloud provider. Record whether residency is default, a paid option or plan-dependent. "EU data boundary" programmes are recorded with their documented exceptions.

Claude Team / Enterprise

Agent cross-checked Support: partial

Commercial privacy documentation describes US storage and global inference; US-only Enterprise inference is a separate option.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Do not substitute cloud-provider model availability for residency of the hosted Claude workspace. Design and Google add-in retention have separate rules.
  • storage_region Where are chats, files and indexes stored? [partial]: The commercial server-location article specifies US storage for Enterprise/API; exact Team and per-feature chat/file/index mapping was not established. Sources: claude:cl-servers.
  • inference_region Where do model calls run, per provider? [supported]: Default commercial inference may run in the US, Europe, Asia or Australia; usage-based Enterprise can select US-only inference. Sources: claude:cl-servers, claude:cl-us-only.
  • backups_logs_region Where are backups, logs and telemetry? [unknown]: Where are backups, logs and telemetry? Unverified after checking commercial location and US-only inference guides; no EU/Swiss-only hosting guarantee or backup/log/telemetry country matrix retrieved.
  • support_access_region From where can vendor staff access data? [partial]: Internal support/safety processing can take place in countries with Anthropic affiliates; the full personnel/country/access map is not enumerated here. Sources: claude:cl-servers.
  • swiss_hosting Is Swiss hosting available? [unknown]: Is Swiss hosting available? Unverified after checking commercial location and US-only inference guides; no EU/Swiss-only hosting guarantee or backup/log/telemetry country matrix retrieved.
  • residency_plan Which plan or option provides residency? [supported]: US-only inference is limited to usage-based Enterprise, excludes Team and legacy seat-based Enterprise, and has model-specific 1.1x pricing. It does not control storage or third-party services. Sources: claude:cl-us-only.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-servers, claude:cl-us-only.

Glean

Agent cross-checked Support: partial

Hosting is region-selectable, but storage, model processing and remote support must be scoped separately.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Glean Hosted regional single-tenant hosting included; Customer Hosted and provider regions remain contract/key choices; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • storage_region Where are chats, files and indexes stored? [partial]: Tenant storage and index follow the selected isolated GCP/AWS deployment; the public GCP list includes Netherlands, Belgium and Frankfurt. Actual contracted country was not selected. Sources: glean:glean:deploy, glean:glean:regions, glean:glean:r2-core-entitlements.
  • inference_region Where do model calls run, per provider? [partial]: Model routes depend on cloud and key mode; GCP/AWS Customer Key has cross-cloud restrictions. The subprocessor list allows customer-selected provider locations but does not establish every model remains in EU/CH. Sources: glean:glean:models, glean:glean:subprocessors, glean:glean:r2-core-entitlements.
  • backups_logs_region Where are backups, logs and telemetry? [partial]: Deployment documentation lists backups up to seven days but no full country map for backups, telemetry and central services was established. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements.
  • support_access_region From where can vendor staff access data? [supported]: The subprocessor list names the Indian affiliate for remote support/security/debugging; the SLA names California and Bangalore support locations. Sources: glean:glean:subprocessors, glean:glean:sla, glean:glean:r2-core-entitlements.
  • swiss_hosting Is Swiss hosting available? [unknown]: Is Swiss hosting available? Region and deployment pages were checked; Swiss hosting, exact backup/log/telemetry geography and all model-provider regional exceptions were not established.
  • residency_plan Which plan or option provides residency? [partial]: Both vendor-hosted and customer-cloud modes offer region selection. Prices, thresholds and per-model regional conditions remain contractual. Sources: glean:glean:deploy, glean:glean:terms, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:deploy, glean:glean:regions, glean:glean:r2-core-entitlements, glean:glean:models, glean:glean:subprocessors, glean:glean:sla, glean:glean:terms.

DATA-02 Deployment options

Judgment rule: Record multi-tenant SaaS, dedicated single-tenant instance, deployment in the customer's cloud account, on-premise and air-gapped as separate options with plan and availability. Record which features are missing in each mode, who operates it, and the documented seat or contract threshold for each mode, which can differ from the enterprise plan threshold (e.g. dedicated SaaS from 2,000 seats, own cloud from 5,000). A local-network connector or gateway that reaches on-prem data from a vendor-hosted platform is KNOW-03, not on-premise deployment.

Claude Team / Enterprise

Agent cross-checked Support: partial

Team/Enterprise are vendor-hosted workspaces; whole-platform private deployment is unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Local Cowork tasks, Desktop MCP and Office cloud credentials do not establish deployment of the whole hosted workspace.
  • multi_tenant_saas Is a shared SaaS offered? [supported]: Team/Enterprise provide Anthropic-operated commercial SaaS; the DPA specifies logical separation of customer data. Sources: claude:cl-enterprise, claude:cl-dpa.
  • dedicated_instance Is a dedicated single-tenant instance offered, from what size? [unknown]: Is a dedicated single-tenant instance offered, from what size? Unverified after checking commercial plans, DPA, remote MCP and Office cloud-credential documentation; dedicated instance, whole-platform customer cloud/on-premises, air-gap and feature/seat thresholds not verified.
  • customer_cloud Can it run in the customer's own cloud account, from what size? [unknown]: Can it run in the customer's own cloud account, from what size? Unverified after checking commercial plans, DPA, remote MCP and Office cloud-credential documentation; dedicated instance, whole-platform customer cloud/on-premises, air-gap and feature/seat thresholds not verified.
  • on_premise Can the whole platform run on customer infrastructure, from what size? [unknown]: Can the whole platform run on customer infrastructure, from what size? Unverified after checking commercial plans, DPA, remote MCP and Office cloud-credential documentation; dedicated instance, whole-platform customer cloud/on-premises, air-gap and feature/seat thresholds not verified.
  • air_gapped Can it run without internet access? [unknown]: Can it run without internet access? Unverified after checking commercial plans, DPA, remote MCP and Office cloud-credential documentation; dedicated instance, whole-platform customer cloud/on-premises, air-gap and feature/seat thresholds not verified.
  • mode_feature_gaps Which features are missing outside SaaS? [unknown]: Which features are missing outside SaaS? Unverified after checking commercial plans, DPA, remote MCP and Office cloud-credential documentation; dedicated instance, whole-platform customer cloud/on-premises, air-gap and feature/seat thresholds not verified.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-enterprise, claude:cl-dpa.

Glean

Agent cross-checked Support: partial

Glean documents dedicated vendor hosting and Glean-operated deployment in customer cloud accounts.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Glean Hosted single tenant; separately contracted Customer Hosted private-cloud configuration under Core Suite/Enterprise Flex; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • multi_tenant_saas Is a shared SaaS offered? [unsupported]: Deployment documentation explicitly says Glean uses single-tenant infrastructure in both supported modes. This is not a shared tenant offer. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.
  • dedicated_instance Is a dedicated single-tenant instance offered, from what size? [supported]: Glean Hosted runs isolated customer infrastructure in Glean cloud accounts; the public guide gives no numerical seat threshold. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.
  • customer_cloud Can it run in the customer's own cloud account, from what size? [supported]: Customer Hosted, formerly Cloud-Prem, runs a Glean-managed tenant in customer GCP or AWS. Glean handles upgrades and keeps support access; seat/contract minimum is not published. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.
  • on_premise Can the whole platform run on customer infrastructure, from what size? [unknown]: Can the whole platform run on customer infrastructure, from what size? The deployment guide and terms describe supported cloud accounts, not a whole-platform on-premises or air-gapped entitlement. Numerical minimums for each mode were not found.
  • air_gapped Can it run without internet access? [unknown]: Can it run without internet access? The deployment guide and terms describe supported cloud accounts, not a whole-platform on-premises or air-gapped entitlement. Numerical minimums for each mode were not found.
  • mode_feature_gaps Which features are missing outside SaaS? [partial]: The guide describes the same product in both modes, but key/provider matrices document cloud and feature differences. Customer Hosted cannot be independently patched or re-architected by the customer. Sources: glean:glean:deploy, glean:glean:key-matrix, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r2-flex-entitlements, glean:glean:key-matrix.

DATA-03 Training use and provider retention

Judgment rule: Record whether customer content trains vendor or provider models, by plan and default; zero-data-retention arrangements with model providers; abuse-monitoring retention and human review; and the model provider's terms that apply. A "no training" claim on a marketing page is `vendor-claimed` until the contract or DPA says so.

Claude Team / Enterprise

Agent cross-checked Support: partial

Hosted commercial Chat/Cowork retention is separate from API/Code/provider ZDR arrangements and limited Fable exceptions.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Direct hosted Claude Team/Enterprise Chat and Cowork under Commercial Terms; API/ClaudeCode/third-party-provider ZDR routes discussed only as separate exceptions; add_ons=Standard hosted commercial retention; no assumed special ZDR agreement; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Reconciliation: the Covered Model minimum is a default rule; its temporary agreement-based exception is conditional. The current route guide expressly excludes notified exception customers from the general ZDR-transition instructions.
  • No-training, saved history, safety-monitoring copies and specialized ZDR agreements are distinct. No sales contact or agreement signing.
  • vendor_training Does the vendor train on customer content? [supported]: Commercial Terms section B prohibits training on Customer Content; the privacy guide describes explicit feedback/bug submissions as an exception to default no-training. Sources: claude:cl-terms, claude:cl-training.
  • provider_training Do model providers train on it under this product's contracts? [partial]: Direct hosted Claude uses Anthropic models under its commercial no-training terms. Separate API, Office BYO cloud or third-party integrations require their own contracts and are outside this hosted inference finding. Sources: claude:cl-terms.
  • provider_retention How long do model providers keep prompts, including for abuse monitoring? [partial]: Hosted saved commercial chats persist until deletion; normal backend deletion is within 30 days with safety/legal exceptions. Covered Models have an additional default minimum 30-day safety-retention rule; ordinary saved-chat history is not thereby limited to30 days. Sources: claude:cl-retention-r2, claude:cl-covered-r2.
  • zero_retention Is zero data retention available, and on which plan? [partial]: The route guide says hosted Enterprise Chat/Cowork already operate with standard retention. Separately, Console/API, Enterprise Code and provider ZDR configurations follow their own rules. The default Covered Model rule has a limited temporary Fable exception for eligible notified/agreement-based internal business applications; no general hosted Chat/Cowork ZDR entitlement is established. Sources: claude:cl-covered-r2, claude:cl-covered-routes-r2.
  • human_review Can provider staff review content? [partial]: Commercial confidentiality/DPA measures permit authorized, least-privileged personnel processing. The detailed approved-reviewer path concerns the described Covered Model retained-monitoring configurations; it is not a complete hosted-chat human-access map. No no-human-access guarantee is made. Sources: claude:cl-terms, claude:cl-dpa, claude:cl-covered-routes-r2.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-terms, claude:cl-training, claude:cl-retention-r2, claude:cl-covered-r2, claude:cl-covered-routes-r2, claude:cl-dpa.

Glean

Agent cross-checked Support: partial

The AI Addendum prohibits model training and scopes provider retention commitments to Glean-key use, with exceptions.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Any contracted plan incorporating the AI Addendum; Glean model key unless Customer Key explicitly discussed; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • vendor_training Does the vendor train on customer content? [supported]: AI Addendum section 3(a)(i) prohibits Glean from using Customer Data to train, retrain, improve or fine-tune AI Models. Sources: glean:glean:ai-addendum.
  • provider_training Do model providers train on it under this product's contracts? [supported]: For Glean model-key service, Glean contracts with providers to prohibit that training. Customer Key access remains the customer responsibility under section 4. Sources: glean:glean:ai-addendum.
  • provider_retention How long do model providers keep prompts, including for abuse monitoring? [partial]: Glean-key section 3(b) prohibits stored/logged inputs and outputs except legal or trust-and-safety necessity. The Data Analysis guide also describes up to 30-day retention for abuse-flagged files. Sources: glean:glean:ai-addendum, glean:glean:analysis.
  • zero_retention Is zero data retention available, and on which plan? [partial]: Zero-day retention is a contractual Glean-key commitment subject to law and trust/safety exceptions; it is not a blanket guarantee for Customer Key or every file-processing tool. Sources: glean:glean:ai-addendum, glean:glean:analysis.
  • human_review Can provider staff review content? [unknown]: Can provider staff review content? The AI Addendum and Data Analysis security text were checked; provider human-review access under each exception was not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:ai-addendum, glean:glean:analysis.

DATA-04 Retention and deletion

Judgment rule: Record default retention for chats, files, indexes and logs; admin-configured retention; user deletion; deletion after contract end; and deletion confirmation.

Claude Team / Enterprise

Agent cross-checked Support: partial

Current Enterprise retention guidance schedules deletion on save and removes content through a daily process, with project precedence and feature exclusions.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Team/Enterprise saved commercial Chat; Enterprise owner-configured Chat/project retention. Cowork is included only for documented project-activity effects, not blanket cloud-Code retention; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Reconciliation: current English text is authoritative for this snapshot; the earlier cached immediate-deletion wording is superseded and is not a current factual claim. Scheduling on save does not mean instant physical deletion.
  • No retention/deletion fixture. Google Workspace add-in and the named excluded cloud features have separate retention behavior.
  • default_retention What is retained and for how long by default? [partial]: Saved commercial chats persist until deletion; Enterprise chats/projects default to indefinite retention without configured periods. Incognito normally deletes within 30 days. Other file/index/log schedules are not fully mapped. Sources: claude:cl-retention-r2, claude:cl-retention-admin-r2.
  • admin_retention Can admins set retention periods? [supported]: Enterprise Owners/Primary Owners set a minimum 30-day Chat/project period. Project retention overrides contained chats, including indefinite projects. Shortening a period schedules over-age data on save; a daily process can take several days. Design/Tag/Managed Agents and other cloud-Code features are excluded. Sources: claude:cl-retention-admin-r2.
  • user_deletion Can users delete their chats and files permanently? [partial]: User-deleted chats leave visible history immediately and normally delete from backend within 30 days, subject to legal/safety exceptions. This is different from the daily custom-retention job. Sources: claude:cl-retention-r2.
  • contract_end_deletion What is deleted at contract end, and when? [partial]: DPA H requires return on request within 30 days and deletion within 30 days after expiry/termination, except legal requirements, disputes or combating harmful use. Confirmation/copy completeness were not tested. Sources: claude:cl-dpa.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-retention-r2, claude:cl-retention-admin-r2, claude:cl-dpa.

Glean

Agent cross-checked Support: partial

User-facing chat/file deletion and contract-end obligations are documented; default and effective admin retention remain unknown.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex user history controls and applicable Terms/DPA; default/effective configured retention and shared-link lifetime unverified; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • User-facing deletion does not establish erasure from every retained copy. Default/effective configured retention, shared-link lifetime and contract-end completion timing remain unknown.
  • default_retention What is retained and for how long by default? [unknown]: Default content retention is unknown. Chat Sharing states a fixed 30-day conversation/link lifetime, while Chat History describes organization-configured periods. The relationship between shared links, stored chats, uploads and other retained copies was not reconciled; no universal default is inferred.
  • admin_retention Can admins set retention periods? [unknown]: The history guide lists Off, 30, 90, 180 and 365 days, but the sharing guide states a fixed 30-day conversation/link lifetime. The effective scope of admin settings versus shared-link/stored-chat retention remains unresolved, so a verified configurable retention entitlement is not asserted.
  • user_deletion Can users delete their chats and files permanently? [partial]: The history guide lets users remove chats from their history; the upload guide allows file removal before the first query or by deleting the chat afterward. Permanent removal from every copy, backup or event log was not established. Sources: glean:glean:history, glean:glean:uploads, glean:glean:r2-core-entitlements.
  • contract_end_deletion What is deleted at contract end, and when? [partial]: Terms section 12.3 and DPA section 7 require deletion at termination subject to legal retention. No fixed completion interval or destruction certificate was established. Sources: glean:glean:terms, glean:glean:dpa, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:history, glean:glean:uploads, glean:glean:r2-core-entitlements, glean:glean:terms, glean:glean:dpa, glean:glean:sharing.

DATA-05 Sub-processors and foreign-law exposure

Judgment rule: Record the published sub-processor list with countries, change-notification rules, the vendor's and parent company's jurisdiction, transfer mechanisms (EU-US Data Privacy Framework, Swiss-US DPF, SCCs) and the vendor's documented position on foreign government access requests (e.g. US CLOUD Act). Record facts, not a legal assessment.

Claude Team / Enterprise

Agent cross-checked Support: partial

The DPA provides subprocessor and transfer rules; the current country list remains inaccessible in this pass.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: subprocessor_countries.
  • Read each atomic answer for its plan, access and feature limits.
  • subprocessor_list Is a dated sub-processor list published? [partial]: DPA Schedule 4 links to a published trust-portal list; its entries and revision were not extractable during retrieval. Sources: claude:cl-dpa, claude:cl-trust-route.
  • subprocessor_countries Which countries do sub-processors operate in? [unknown]: Which countries do sub-processors operate in? Unverified after checking DPA Schedule 4, trust redirect and commercial terms; full current subprocessor countries, list date and ownership chain not retrieved.
  • change_notification Are customers notified of sub-processor changes? [supported]: DPA C.3 provides notice before a new subprocessor gains data access and a 15-day objection window on reasonable privacy/security concerns. Sources: claude:cl-dpa.
  • parent_jurisdiction Which jurisdiction governs the vendor and its parent? [partial]: Commercial Terms contract with Anthropic Ireland Limited for EEA/Swiss/UK customers and Anthropic PBC elsewhere; the ultimate ownership/entity chain was not independently established. Sources: claude:cl-terms.
  • transfer_mechanism Which transfer mechanism applies to non-EU/CH processing? [supported]: DPA incorporates controller-to-processor/processor-to-processor SCCs and UK/Swiss schedules where applicable. Sources: claude:cl-dpa.
  • government_access_policy Is there a published government-access or transparency policy? [supported]: Published policy requires valid process with emergency exceptions, reviews deficient requests, usually redirects enterprise requests to the customer and provides notice subject to exceptions. Sources: claude:cl-gov.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-dpa, claude:cl-trust-route, claude:cl-terms, claude:cl-gov.

Glean

Agent cross-checked Support: partial

A dated processor list includes US providers and Indian remote support, with DPA transfer and change terms.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex under applicable public Terms, signed DPA and Order Form; no bespoke contract examined; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • subprocessor_list Is a dated sub-processor list published? [supported]: Public list last updated July 28, 2026 identifies infrastructure, model, support and search subprocessors. Sources: glean:glean:subprocessors, glean:glean:r2-core-entitlements.
  • subprocessor_countries Which countries do sub-processors operate in? [supported]: The table lists US provider entities and India for Glean Search Technologies remote support; selected cloud/provider processing locations can differ. Sources: glean:glean:subprocessors, glean:glean:r2-core-entitlements.
  • change_notification Are customers notified of sub-processor changes? [supported]: DPA section 9 specifies at least 30 days notice before a new processor and a 30-day objection period, with a scoped termination remedy if unresolved. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements.
  • parent_jurisdiction Which jurisdiction governs the vendor and its parent? [partial]: The Terms identify Glean Technologies, Inc. as a Delaware corporation. A separate parent entity was not established. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • transfer_mechanism Which transfer mechanism applies to non-EU/CH processing? [supported]: The DPA incorporates EU SCCs, Swiss-recognized clauses and the UK Addendum for applicable transfers; SCC law/jurisdiction is Ireland. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements.
  • government_access_policy Is there a published government-access or transparency policy? [unknown]: Is there a published government-access or transparency policy? DPA, processor list and privacy page were checked. A separate government-access/transparency-request policy was not established; no legal exposure verdict is made.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:subprocessors, glean:glean:r2-core-entitlements, glean:glean:dpa, glean:glean:terms.

DATA-06 Contracts and regulatory coverage

Judgment rule: Record DPA availability and form (click-through, negotiable), reference to Swiss revDSG and GDPR, governing law and court, EU AI Act documentation (provider or deployer role, transparency materials), and sector-specific materials (FINMA outsourcing, banking secrecy, public sector). No compliance verdict.

Claude Team / Enterprise

Agent cross-checked Support: partial

Public commercial contracts include a DPA and Swiss transfer terms; this is not a regulatory suitability verdict.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Generic confidentiality/DPA language does not establish a German section 203 or Swiss article 321 professional-secrecy undertaking.
  • dpa Is a DPA available, and is it negotiable? [partial]: Commercial Terms incorporate the public DPA; standard acceptance is documented, while negotiability for this account was not verified. Sources: claude:cl-terms, claude:cl-dpa.
  • revdsg_gdpr Does the DPA cover revDSG and GDPR? [supported]: DPA defines GDPR and includes a Swiss Addendum covering Swiss data protection laws and new/revised versions. Sources: claude:cl-dpa.
  • governing_law Which law and court govern the contract? [supported]: For EEA/Swiss/UK customers, Terms M.7 specify Irish law and Irish courts for proceedings not subject to section J arbitration; specific orders may differ. Sources: claude:cl-terms.
  • ai_act_materials Is EU AI Act documentation provided? [partial]: Provider materials describe transparency-code commitments, text watermarking and an eligible-organization detection API private preview. A complete deployer compliance pack was not inspected. Sources: claude:cl-ai-act.
  • sector_materials Are FINMA or other sector materials provided? [partial]: Enterprise plan documentation lists HIPAA-ready configurations; scope/BAA conditions and FINMA/banking/public-sector materials were not fully retrieved. Sources: claude:cl-enterprise.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-terms, claude:cl-dpa, claude:cl-ai-act, claude:cl-enterprise.

Glean

Agent cross-checked Support: partial

Public contractual and AI-law materials are available, with Swiss/EU data-law scope.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex applicable public Terms/DPA/AI Addendum; signed Order Form controls actual coverage; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • dpa Is a DPA available, and is it negotiable? [supported]: A public DPA form takes effect when signed and can sit under a mutually accepted agreement; negotiability was not tested. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements.
  • revdsg_gdpr Does the DPA cover revDSG and GDPR? [supported]: The DPA defines applicable data-protection law to include Switzerland and GDPR and describes Swiss transfer clauses. Applicability depends on the processing. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements.
  • governing_law Which law and court govern the contract? [partial]: Main Terms section 13.1 specifies New York and US law; SCCs select Ireland for their own governing law/jurisdiction. A specific court for the main contract was not established. Sources: glean:glean:terms, glean:glean:dpa, glean:glean:r2-core-entitlements.
  • ai_act_materials Is EU AI Act documentation provided? [partial]: The AI Addendum includes applicable EU AI Act commitments and allocation of customer/provider responsibilities; a full procurement technical file was not retrieved. Sources: glean:glean:ai-addendum, glean:glean:r2-core-entitlements.
  • sector_materials Are FINMA or other sector materials provided? [partial]: The public legal index links HIPAA BAA forms for Glean as Business Associate and as Subcontractor; actual coverage depends on the applicable agreement. The AI Addendum describes assurance commitments. FINMA/banking-secrecy outsourcing materials were not established. Sources: glean:glean:r3-legal-index, glean:glean:ai-addendum, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:dpa, glean:glean:r2-core-entitlements, glean:glean:terms, glean:glean:ai-addendum, glean:glean:r3-legal-index.

DATA-07 Certifications and attestations

Judgment rule: Record each certificate or report separately: ISO 27001, 27017, 27018, 27701, 42001; SOC 2 Type I/II with period; BSI C5; TISAX; national schemes. Record issuer, scope (which product and entity), validity and access route. A cloud provider's certificate does not certify the product.

Claude Team / Enterprise

Agent cross-checked Support: partial

The DPA documents report and penetration-test access; actual certification scope and validity remain open.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • iso_27001: Anthropic publicly claims ISO 27001:2022 for its commercial products. The issuing body, full certificate scope and validity dates were not inspected; this is vendor-claimed evidence.
  • soc2: The commercial privacy page lists SOC 2 Type I and Type II. The auditor, report period and detailed service scope were not inspected.
  • c5: BSI C5 attestation? Unverified after checking public DPA and Trust Center; issuer, covered entity/product, period and validity of ISO/SOC/C5/other attestations were not verified. Search on 2026-10-26: https://www.anthropic.com/legal/data-processing-addendum, https://www.anthropic.com/legal/commercial-terms, https://trust.anthropic.com/. No additional scoped evidence established this answer.
  • other_certifications: The commercial privacy page claims ISO/IEC 42001:2023. No issuing-body certificate, validity dates or TISAX/ISO 27701 scope was inspected.
  • pentest: DPA Schedule 2 G.2 commits to annual external penetration tests and a customer-request summary; no summary or testing period was inspected.
  • iso_27001 ISO 27001 with scope and validity? [partial]: Anthropic publicly claims ISO 27001:2022 for its commercial products. The issuing body, full certificate scope and validity dates were not inspected; this is vendor-claimed evidence. Sources: claude:claude:commercial-certifications-20261026.
  • soc2 SOC 2 type, period and covered service? [partial]: The commercial privacy page lists SOC 2 Type I and Type II. The auditor, report period and detailed service scope were not inspected. Sources: claude:claude:commercial-certifications-20261026.
  • c5 BSI C5 attestation? [unknown]: BSI C5 attestation? Unverified after checking public DPA and Trust Center; issuer, covered entity/product, period and validity of ISO/SOC/C5/other attestations were not verified. Search on 2026-10-26: https://www.anthropic.com/legal/data-processing-addendum, https://www.anthropic.com/legal/commercial-terms, https://trust.anthropic.com/. No additional scoped evidence established this answer.
  • other_certifications Which other certificates (27701, 42001, TISAX)? [partial]: The commercial privacy page claims ISO/IEC 42001:2023. No issuing-body certificate, validity dates or TISAX/ISO 27701 scope was inspected. Sources: claude:claude:commercial-certifications-20261026.
  • report_access How can customers obtain reports? [supported]: DPA F and Schedule 2 direct customers to the Trust Center and offer applicable reports/certificates on written request under confidentiality. No protected report was requested or downloaded. Sources: claude:cl-dpa-20261026.
  • pentest Are independent penetration test summaries available? [partial]: DPA Schedule 2 G.2 commits to annual external penetration tests and a customer-request summary; no summary or testing period was inspected. Sources: claude:cl-dpa-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-dpa-20261026, claude:claude:commercial-certifications-20261026.

Glean

Agent cross-checked Support: partial

SOC 2 and ISO badges are vendor claims; issuer, report scope and validity were not independently checked.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect compliance material; vendor badges only, certificate/report scope and validity unverified; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • No evidence is certificate-verified. Cloud-provider certificates are not treated as Glean certificates.
  • iso_27001 ISO 27001 with scope and validity? [partial]: Glean claims ISO 27001 on its security page. The actual certificate, issuer, service scope and validity dates were not obtained. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.
  • soc2 SOC 2 type, period and covered service? [partial]: Glean claims SOC 2 Type II, but auditor, examination period and exact covered service were not verified from a report. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.
  • c5 BSI C5 attestation? [unknown]: BSI C5 attestation? The public security page and trust.glean.com were checked; trust report content was inaccessible. BSI C5, independent pentest summaries and certificate/report validity were not established.
  • other_certifications Which other certificates (27701, 42001, TISAX)? [partial]: The security page lists ISO 42001, HIPAA and TX-RAMP Level 2. These are vendor assertions, not verified certificates in this profile. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.
  • report_access How can customers obtain reports? [partial]: Security and accessibility material direct evaluators to the public Trust Center, whose report content was not readable without further access. Sources: glean:glean:security-page, glean:glean:accessibility, glean:glean:r2-core-entitlements.
  • pentest Are independent penetration test summaries available? [unknown]: Are independent penetration test summaries available? The public security page and trust.glean.com were checked; trust report content was inaccessible. BSI C5, independent pentest summaries and certificate/report validity were not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements, glean:glean:accessibility.

DATA-08 Encryption and key control

Judgment rule: Record encryption at rest and in transit, customer-managed keys (BYOK/HYOK), key location, and private networking (private link, IP allow-lists, VPN).

Claude Team / Enterprise

Agent cross-checked Support: partial

The DPA specifies encryption and logical isolation; Enterprise adds eligible customer keys and IP controls.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Read each atomic answer for its plan, access and feature limits.
  • encryption_at_rest Is data encrypted at rest? [supported]: DPA Schedule 2 E specifies at least AES-256 at rest and TLS 1.2+ over public networks. Sources: claude:cl-dpa.
  • customer_managed_keys Can the customer manage or hold the keys? [partial]: Eligible Enterprise organizations can connect AWS/GCP/Azure KMS keys for specified content; key locations and all feature exclusions need account-specific verification. Sources: claude:cl-cmek.
  • private_networking Is private connectivity or IP restriction available? [partial]: Enterprise IP CIDR allowlisting is enabled through support; externally shared artifacts can remain outside it. Private Link/VPN-only service endpoints were not established. Sources: claude:cl-ip.
  • tenant_isolation How are customers separated in shared SaaS? [supported]: DPA Schedule 2 H specifies logical separation of customer data and network segmentation; no independent isolation test was performed. Sources: claude:cl-dpa.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-dpa, claude:cl-cmek, claude:cl-ip.

Glean

Agent cross-checked Support: partial

Encryption, isolation and network controls are documented. Customer-managed keys are supported for Customer Hosted AWS; other key-custody scopes remain unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Protect encryption and single-tenant Glean Hosted; separately contracted Customer Hosted network configuration; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • encryption_at_rest Is data encrypted at rest? [supported]: Deployment comparison documents AES-256 at rest and TLS in transit for both deployment modes. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements.
  • customer_managed_keys Can the customer manage or hold the keys? [supported]: For Customer Hosted AWS, Glean supports KMS customer-managed encryption keys owned and controlled by the customer. The FAQ recommends default managed keys; Glean Hosted/GCP key custody and commercial prerequisites were not established. Sources: glean:glean:r4-aws-cmk-faq, glean:glean:r4-aws-key-control.
  • private_networking Is private connectivity or IP restriction available? [supported]: IP-based access controls and private connectivity for on-prem connectors are documented; customer AWS supports local VPC endpoints. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements.
  • tenant_isolation How are customers separated in shared SaaS? [supported]: Each deployment uses isolated single-tenant infrastructure, including the Glean-managed customer-cloud option. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-25. Sources: glean:glean:deploy, glean:glean:r2-core-entitlements, glean:glean:r4-aws-cmk-faq, glean:glean:r4-aws-key-control.

DATA-09 Professional secrecy

Judgment rule: For professional secrecy holders (Berufsgeheimnisträger: lawyers, doctors, auditors, tax advisers) under § 203 StGB (DE) and Art. 321 StGB (CH), record whether the vendor signs a contractual secrecy undertaking or a § 203 agreement that binds its staff and its sub-processors; whether this comes as a dedicated offering or a paid add-on, and on which plan; who can access content in plain text (vendor staff, sub-processors, model providers); and the documentation provided. A DPA or a no-training clause alone is not a secrecy undertaking. Banking secrecy and FINMA outsourcing belong to DATA-06, not here. Record contract facts, not a legal assessment.

Claude Team / Enterprise

Agent cross-checked Support: partial

Personnel confidentiality and controlled safety review are documented; a qualified professional-secrecy contract or add-on remains unverified.

Availability: unknown · Delivery: unknown
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=German §203 StGB and Swiss Art.321 StGB use cases; existing hosting, support and provider-location exceptions still apply.; os=not specified.

Limitations

  • General confidentiality, a DPA and no-training commitments do not establish a professional-secrecy undertaking. No vendor/sales contact or agreement signing was performed.
  • No legal compliance verdict; unknown does not mean the offering is unavailable.
  • secrecy_undertaking Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff? [unknown]: Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff? Unverified after checking Commercial Terms E, DPA B.7/C.2 and technical measures, Trust Center, Covered Model access/retention rules and official searches for professional secrecy/§203/Art.321. No qualified staff undertaking, corresponding subprocessor undertaking chain, public contract template or dedicated plan/add-on was retrieved.
  • subprocessor_coverage Does the undertaking extend to its sub-processors, and is that documented? [unknown]: Does the undertaking extend to its sub-processors, and is that documented? Unverified after checking Commercial Terms E, DPA B.7/C.2 and technical measures, Trust Center, Covered Model access/retention rules and official searches for professional secrecy/§203/Art.321. No qualified staff undertaking, corresponding subprocessor undertaking chain, public contract template or dedicated plan/add-on was retrieved.
  • secrecy_offering Is it a dedicated offering or add-on, and on which plan? [unknown]: Is it a dedicated offering or add-on, and on which plan? Unverified after checking Commercial Terms E, DPA B.7/C.2 and technical measures, Trust Center, Covered Model access/retention rules and official searches for professional secrecy/§203/Art.321. No qualified staff undertaking, corresponding subprocessor undertaking chain, public contract template or dedicated plan/add-on was retrieved.
  • content_access Who can access content in plain text: vendor staff, sub-processors, model providers? [partial]: Commercial Terms E and DPA B.7/Schedule2 constrain authorized personnel and subprocessor processing; Covered Model retained data can be accessed by approved safety reviewers through a logged controlled path. A complete subprocessor plain-text access matrix and §203/Art.321-specific restriction were not verified. Sources: claude:cl-terms, claude:cl-dpa, claude:cl-covered-review.
  • secrecy_documentation Is the offering publicly documented (contract template, data-flow description, professional-body guidance)? [unknown]: Is the offering publicly documented (contract template, data-flow description, professional-body guidance)? Unverified after checking Commercial Terms E, DPA B.7/C.2 and technical measures, Trust Center, Covered Model access/retention rules and official searches for professional secrecy/§203/Art.321. No qualified staff undertaking, corresponding subprocessor undertaking chain, public contract template or dedicated plan/add-on was retrieved.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-terms, claude:cl-dpa, claude:cl-covered-review.

Glean

Agent cross-checked Support: partial

General DPA confidentiality and provider/support access are documented; a specific German or Swiss professional-secrecy undertaking remains unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex public Terms/DPA confidentiality; no verified professional-secrecy-specific package; add_ons=none stated; deployment_mode=not specified; region=Selected hosting/provider regions; listed India support affiliate; no DE/CH-specific undertaking verified; os=not specified.

Limitations

  • DPA confidentiality and no-training provisions alone do not establish a professional-secrecy undertaking.
  • No legal suitability or compliance conclusion.
  • secrecy_undertaking Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff? [unknown]: Glean DPA section4 binds authorized personnel to confidentiality or statutory duties, but no signed/signon German §203 StGB or Swiss Art321 StGB professional-secrecy undertaking was retrieved. General DPA confidentiality is not treated as that undertaking.
  • subprocessor_coverage Does the undertaking extend to its sub-processors, and is that documented? [unknown]: DPA section9 requires no-less-protective written subprocessor obligations and necessary access. No flow-down of a specific §203/Art321 professional-secrecy undertaking was established.
  • secrecy_offering Is it a dedicated offering or add-on, and on which plan? [unknown]: No publicly documented professional-secrecy-specific plan, dedicated package, paid add-on, minimum or regional contract entitlement was established in legal pages, administration docs, pricing or targeted first-party search.
  • content_access Who can access content in plain text: vendor staff, sub-processors, model providers? [partial]: Contractually authorized Glean personnel and necessary subprocessors may process customer personal data; the processor list names India remote support/security/debugging and model/hosting providers. Model routes receive prompts/context for inference. Exact plaintext privileges, exceptional support approval, provider human-access rights and their differences by key/deployment mode are not fully established. Sources: glean:glean:dpa-confidentiality, glean:glean:subprocessors, glean:glean:key-matrix, glean:glean:ai-addendum, glean:glean:r2-core-entitlements.
  • secrecy_documentation Is the offering publicly documented (contract template, data-flow description, professional-body guidance)? [unknown]: A public DPA, AI Addendum, deployment docs and processor list were retrieved. No public §203/Art321 contract template, dedicated professional-secrecy data-flow statement or professional-body guidance for this offer was established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:dpa-confidentiality, glean:glean:subprocessors, glean:glean:key-matrix, glean:glean:ai-addendum, glean:glean:r2-core-entitlements.

Commercials and vendor

VEN-01 Pricing model and list prices

Judgment rule: Record pricing unit (per seat, per active user, usage-based, platform fee, hybrid), list prices per plan in original currency with date, included usage and credits, add-on prices (connectors, agents, image generation) and overage rates. Cite public prices or dated quotes. Per-seat versus usage is a fact, not a quality judgment.

Claude Team / Enterprise

Agent cross-checked Support: partial

Team bundles usage while current Enterprise separates seat access from all token usage.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Read each atomic answer for its plan, access and feature limits.
  • pricing_unit What is the pricing unit? [supported]: Team uses Standard/Premium seats with included limits; usage-based Enterprise uses access seats plus separate API-rate token consumption. Legacy Enterprise has different billing. Sources: claude:cl-pricing, claude:cl-enterprise.
  • list_prices What are list prices per plan, with date and currency? [supported]: Retrieved 2026-10-21: Team Standard USD 20/month annual or USD 25 monthly; Premium USD 100 annual or USD 125 monthly. Enterprise USD 20/seat/month billed annually, before usage/tax. Sources: claude:cl-pricing, claude:cl-enterprise.
  • included_usage What usage is included? [partial]: Team Premium advertises five times Standard usage; exact reproducible message/token quotas were not established. Current Enterprise includes no token usage. Sources: claude:cl-pricing, claude:cl-enterprise.
  • add_ons Which features cost extra? [partial]: Enterprise model usage costs extra; applicable US-only inference adds 10%. Third-party services/credits and optional-service charges are not fully priced. Sources: claude:cl-enterprise, claude:cl-us-only.
  • overage What do usage beyond limits and premium models cost? [partial]: Enterprise bills all usage at current API rates; Sonnet 5.5 list rate is USD 2/M input and USD 10/M output. Team/legacy overage and each tool surcharge were not exhaustively priced. Sources: claude:cl-enterprise, claude:cl-api-prices.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-pricing, claude:cl-enterprise, claude:cl-us-only, claude:cl-api-prices.

Glean

Agent cross-checked Support: partial

Glean publishes pricing mechanics and usage tables, while contracted seat fees remain quote-only.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Unspecified contracted plan unless Core Suite, Enterprise Flex, key mode or add-on is named below; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • pricing_unit What is the pricing unit? [supported]: Core Suite is per user/month plus committed Model Hub Usage. Enterprise Flex combines seats with pooled FlexCredits; legacy Enterprise terms differ. Sources: glean:glean:core-price, glean:glean:flex-price.
  • list_prices What are list prices per plan, with date and currency? [partial]: On 2026-10-21 no numerical Core Suite/Enterprise Flex seat or platform fee was established. Public model token-rate and credit-consumption tables are available; they are not a complete subscription quote. Sources: glean:glean:core-price, glean:glean:flex-price.
  • included_usage What usage is included? [partial]: Core Suite includes platform/search and human-scale APIs in seats; LLM APIs and advanced work consume model usage. Flex uses plan-specific included capabilities and shared credits. Sources: glean:glean:core-price, glean:glean:flex-price.
  • add_ons Which features cost extra? [partial]: Protect+ is an add-on and Premium Support is paid; Model Hub usage is separate. Public add-on seat/contract fees were not established. Sources: glean:glean:protect, glean:glean:sla.
  • overage What do usage beyond limits and premium models cost? [partial]: Core Suite usage follows provider/model API rates with an upfront commitment; machine-scale API use may cost extra. Flex uses credit rate cards. Currency price per contracted FlexCredit is unverified. Sources: glean:glean:core-price, glean:glean:flex-price.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:core-price, glean:glean:flex-price, glean:glean:protect, glean:glean:sla.

VEN-02 Scenario cost

Judgment rule: Price three workloads for 12 months: 200, 1,000 and 5,000 users with a disclosed light/regular/power usage mix, in CHF and EUR excluding VAT. Include licences, platform fees, add-ons, model usage and, for self-hosted options, a stated operating assumption. Separate fixed, variable, included and unknown costs. No invented discounts.

Claude Team / Enterprise

Agent cross-checked Support: partial

Enterprise list-cost scenarios separate the USD 240 annual access seat floor from modeled Sonnet usage and unpriced services.

Availability: generally-available · Delivery: unknown
Scope: surfaces=Claude Team and Enterprise web workspaces; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Current usage-based Enterprise; standard global inference; admin-configured Sonnet 5.5 low-effort chat scenario; add_ons=All token usage at API list rates, Third-party services and implementation unpriced; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • All figures exclude VAT and invented discounts. Team is capped at 150 seats and is not extrapolated to these sizes. Annual Enterprise access commitment is separate from consumption.
  • cost_200 Year-one cost at 200 users? [partial]: From USD 57,504.00 / EUR 51,274.19 / CHF 47,361.97 + unknown services under the disclosed Sonnet 5.5 low-effort chat workload: USD 48,000.00 access seats + USD 9,504.00 modeled tokens. The seat-only floor is USD 48,000.00 / EUR 42,799.82 / CHF 39,534.20. This is modeled list cost, not observed usage or a quote. Sources: claude:cl-enterprise, claude:cl-api-prices, claude:cl-consumption, claude:fx-20261020.
  • cost_1000 Year-one cost at 1,000 users? [partial]: From USD 287,520.00 / EUR 256,370.93 / CHF 236,809.83 + unknown services under the disclosed Sonnet 5.5 low-effort chat workload: USD 240,000.00 access seats + USD 47,520.00 modeled tokens. The seat-only floor is USD 240,000.00 / EUR 213,999.11 / CHF 197,670.98. This is modeled list cost, not observed usage or a quote. Sources: claude:cl-enterprise, claude:cl-api-prices, claude:cl-consumption, claude:fx-20261020.
  • cost_5000 Year-one cost at 5,000 users? [partial]: From USD 1,437,600.00 / EUR 1,281,854.66 / CHF 1,184,049.15 + unknown services under the disclosed Sonnet 5.5 low-effort chat workload: USD 1,200,000.00 access seats + USD 237,600.00 modeled tokens. The seat-only floor is USD 1,200,000.00 / EUR 1,069,995.54 / CHF 988,354.88. This is modeled list cost, not observed usage or a quote. Sources: claude:cl-enterprise, claude:cl-api-prices, claude:cl-consumption, claude:fx-20261020.
  • variable_share Which part depends on usage? [supported]: ALM-14 shared cost assumptions v1.4, 2026-10-21: 12 months, 60% light 100/30% regular 400/10% power 1500 messages monthly = 330/user/month; 3000 input+600 billable output tokens/message incl retrieval/thinking. At Sonnet 5.5 USD 2/M input+USD 10/M output, 11.88M input+2.376M output/year costs USD 47.52/user; access USD 240 => modeled USD 287.52/user/year. Sonnet low effort is the scenario choice, with an admin-configurable default, based on the consumption guide; not a universal fixed default. Sources: claude:cl-consumption, claude:cl-api-prices, claude:cl-enterprise.
  • unknown_parts Which costs could not be priced? [partial]: Unpriced: implementation, onboarding/support add-ons, third-party subscriptions and workflow-specific extra tool/context/repeated-step tokens. Scenario excludes US-only 1.1x premium, tax, discounts, cache/batch benefits and agent workloads beyond the fixed token allowance; these require separate pricing. EUR=USD/1.1215; CHF=EUR*0.9237, ECB 2026-10-20. Sources: claude:cl-enterprise, claude:cl-us-only, claude:cl-api-prices, claude:fx-20261020.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-enterprise, claude:cl-api-prices, claude:cl-consumption, claude:fx-20261020, claude:cl-us-only.

Glean

Agent cross-checked Support: partial

Core Suite publishes model tariffs, but no public unique routine Auto model or fixed fee; a separate direct-provider Customer Key component is calculable.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents, Customer Hosted managed GCP or AWS tenant; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Universal Model Key usage unpriced without a fixed/recommended routine model; separate Customer Key direct-API proxy; Enterprise Flex quote/pool unknown; add_ons=none stated; deployment_mode=not specified; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • The priced Customer Key component is an assumption for direct provider payment, not a complete Glean price or a forecast of Auto routing.
  • No signed order, fixed fee, actual tenant defaults or task usage fixture.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:r2-core-entitlements, glean:glean:r2-auto-policy-and-cloud-conflict, glean:glean:r2-customer-default-example, glean:glean:r2-direct-provider-proxy, glean:glean:r2-proxy-lowest-effort, glean:glean:fx-ecb, glean:glean:r2-flex-entitlements, glean:glean:deploy.

VEN-03 Evaluation access

Judgment rule: Distinguish free tier, self-serve trial, sales-led pilot, paid proof of concept and open-source self-install. Record card requirement, duration, seat limit, and which features (SSO, connectors, admin) the trial includes. Map which shared scenarios can be run without sales approval.

Claude Team / Enterprise

Agent cross-checked Support: partial

Commercial self-service purchase is documented; free consumer access is not a scoped Enterprise trial.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: self_serve_trial, trial_scope.
  • Read each atomic answer for its plan, access and feature limits.
  • free_tier Is there a free tier for business use? [partial]: Claude Free is a separate consumer plan; no free Team/Enterprise organization entitlement was established. Sources: claude:cl-pricing.
  • self_serve_trial Is a self-serve business trial available? [unknown]: Is a self-serve business trial available? Unverified after checking pricing and Enterprise acquisition guides; no self-serve business trial duration, card rule or trial identity/compliance/connector inclusion confirmed.
  • trial_scope Do trials include SSO, connectors and admin features? [unknown]: Do trials include SSO, connectors and admin features? Unverified after checking pricing and Enterprise acquisition guides; no self-serve business trial duration, card rule or trial identity/compliance/connector inclusion confirmed.
  • sales_gate Does meaningful evaluation require sales contact? [supported]: Team can be bought self-serve. Enterprise self-serve starts at 20 seats; sales-assisted Enterprise starts at 50. No purchase or sales contact was performed. Sources: claude:cl-enterprise.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-pricing, claude:cl-enterprise.

Glean

Agent cross-checked Support: partial

Public material supports product evaluation, but no unassisted business trial was established.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex prospective customer evaluation; public demo path, no verified self-serve trial entitlement; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • Core Suite/Enterprise Flex trial and evaluation entitlements were not publicly verified; a demo CTA is not proof of a mandatory sales gate.
  • free_tier Is there a free tier for business use? [unknown]: Is there a free tier for business use? The live product/security site, documentation setup and pricing guides were checked. No public business free-tier entitlement, self-serve trial terms, card/duration/seat limits or SSO/connector trial scope was established. No sales contact or account registration was attempted.
  • self_serve_trial Is a self-serve business trial available? [unknown]: Is a self-serve business trial available? The live product/security site, documentation setup and pricing guides were checked. No public business free-tier entitlement, self-serve trial terms, card/duration/seat limits or SSO/connector trial scope was established. No sales contact or account registration was attempted.
  • trial_scope Do trials include SSO, connectors and admin features? [unknown]: Do trials include SSO, connectors and admin features? The live product/security site, documentation setup and pricing guides were checked. No public business free-tier entitlement, self-serve trial terms, card/duration/seat limits or SSO/connector trial scope was established. No sales contact or account registration was attempted.
  • sales_gate Does meaningful evaluation require sales contact? [partial]: Public Glean pages route prospective customers to Get a demo; meaningful tenant provisioning may require commercial access. This is not proof that every trial is sales-only. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:security-page, glean:glean:r2-core-entitlements.

VEN-04 Contract terms and pricing transparency

Judgment rule: Record minimum seats or commitment, contract length, monthly versus annual billing, price-change rules, cancellation and downgrade terms, and invoicing in CHF/EUR. Classify pricing as transparent, partially specified, quote-only or unknown, naming the missing fields. Quote-only pricing is a disclosed constraint.

Claude Team / Enterprise

Agent cross-checked Support: partial

Seat prices are public, with plan caps, annual Enterprise commitment and variable usage.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Read each atomic answer for its plan, access and feature limits.
  • minimum_commitment What seat or spend minimum applies? [supported]: Team: 2-150 seats. Current Enterprise self-serve: 20-seat minimum; sales-assisted: 50. Sources: claude:cl-pricing, claude:cl-enterprise.
  • contract_length What contract lengths are offered? [supported]: Team lists monthly and annual billing; Enterprise access seats are annual. Consumption is additional under the purchase route. Sources: claude:cl-pricing, claude:cl-enterprise.
  • cancellation How can the contract be cancelled or reduced? [partial]: General Terms I.2 permit customer termination with notice and vendor convenience termination with30-day notice; annual seat refunds, reductions and renewal cancellation depend on plan/order and were not verified. Sources: claude:cl-terms.
  • local_invoicing Can it be invoiced in CHF or EUR from a European entity? [partial]: Enterprise self-serve bills USD by credit/ACH; sales-assisted supports multicurrency/invoicing. Irish contracting is stated for Swiss/EEA customers, but a CHF/EUR invoice tariff was not verified. Sources: claude:cl-enterprise, claude:cl-terms.
  • transparency_class Is pricing transparent, partial, quote-only or unknown? [partial]: Partially specified: public seat/API rates and minimums, but actual consumption, third-party services, Enterprise optional charges and local invoice terms require more detail. Sources: claude:cl-enterprise, claude:cl-api-prices.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-pricing, claude:cl-enterprise, claude:cl-terms, claude:cl-api-prices.

Glean

Agent cross-checked Support: partial

Contract periods and fees depend on orders, with cancellation restricted during the subscription term.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex under Order Form and public Terms; seat commitments/prices and selected currency contractual; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • minimum_commitment What seat or spend minimum applies? [unknown]: What seat or spend minimum applies? Terms and pricing guides were checked; minimum seat/spend commitment and plan-specific currency invoicing remain unpriced.
  • contract_length What contract lengths are offered? [partial]: Terms define Subscription Term through the Order Form. No universal monthly or annual term is specified. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • cancellation How can the contract be cancelled or reduced? [supported]: Except contractual causes and remedies, customers cannot cancel during the subscription term; each order ends at expiry unless otherwise stated. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • local_invoicing Can it be invoiced in CHF or EUR from a European entity? [partial]: Terms default to USD or the currency in the order and allow Glean affiliates/resellers. CHF/EUR invoicing by a European entity was not confirmed. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • transparency_class Is pricing transparent, partial, quote-only or unknown? [supported]: Partially specified: public pricing units and consumption tables, but subscription fees, minimum commitments and purchased-credit prices need an order/quote. Sources: glean:glean:core-price, glean:glean:flex-price, glean:glean:terms, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:terms, glean:glean:r2-core-entitlements, glean:glean:core-price, glean:glean:flex-price.

VEN-05 Source licence

Judgment rule: Record licence per component (client, server, connectors, hosted extensions) and revision. Distinguish OSI open source, source-available with restrictions (branding clauses, user caps), and closed. Repository visibility is not a licence classification. Licences change between releases: record the current terms, and never carry a fork's historical licence over to the upstream product or the reverse.

Claude Team / Enterprise

Agent cross-checked Support: partial

Commercial service rights are public; a complete component-source licence inventory was not established.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: branding_restrictions, enterprise_features_closed.
  • Read each atomic answer for its plan, access and feature limits.
  • licence_type Which licence applies to each component? [partial]: Commercial Terms grant service use and allocate customer input/output rights; this does not establish an OSI licence for the hosted platform, clients or connector code. Sources: claude:cl-terms.
  • branding_restrictions Do licence terms restrict branding or user counts? [unknown]: Do licence terms restrict branding or user counts? Unverified after checking Commercial Terms and public Claude Code issue repository; component revisions, client/server/connector source licences, branding restrictions and separate enterprise-edition source status not verified.
  • enterprise_features_closed Are enterprise features in a separate closed edition? [unknown]: Are enterprise features in a separate closed edition? Unverified after checking Commercial Terms and public Claude Code issue repository; component revisions, client/server/connector source licences, branding restrictions and separate enterprise-edition source status not verified.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-terms.

Glean

Agent cross-checked Support: partial

The hosted platform is provided under restricted commercial terms; public SDK licences are separate.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite/Enterprise Flex proprietary hosted/managed Service under Terms; no public core-source licence inferred; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • licence_type Which licence applies to each component? [supported]: Terms grant subscription access and prohibit deriving source code, modifying or redistributing the Service. This establishes a proprietary service contract, not an OSI licence for the platform. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • branding_restrictions Do licence terms restrict branding or user counts? [supported]: Terms prohibit removing proprietary notices and limit use to licensed users/orders; no numerical standard user cap is given. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.
  • enterprise_features_closed Are enterprise features in a separate closed edition? [unknown]: Are enterprise features in a separate closed edition? Platform terms and the public gleanwork organization were checked; a complete component licence inventory or separate open/closed enterprise edition split was not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:terms, glean:glean:r2-core-entitlements.

VEN-06 Data export and exit

Judgment rule: Record admin export of chats, assistants, knowledge bases, prompts and audit logs, formats, export completeness, user self-export, and what survives contract end. Run an admin export on a trial. Exported chats alone do not make assistants and knowledge portable.

Claude Team / Enterprise

Agent cross-checked Support: partial

Team/Enterprise exports provide conversations but do not prove portable assistants and knowledge.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • chat_export: Team/Enterprise Primary Owners export organization conversation/user data, excluding deleted items. Members can export their own chats if enabled; uploaded-file contents are excluded.
  • assistant_export: Can assistants and prompts be exported in a reusable format? Unverified after checking organization/member export and Compliance API docs; no export fixture, reusable assistant/prompts or complete knowledge-base/source-file package verified. Search on 2026-10-26: https://support.claude.com/en/articles/13346720-export-your-organization-s-data, https://support.claude.com/en/articles/9450526-export-your-claude-data, https://support.claude.com/en/articles/13015708-access-the-compliance-api. No additional scoped evidence established this answer.
  • knowledge_export: The organization export guide covers conversation/user data and excludes generated Office/PDF files; members’ personal exports exclude uploaded-file contents. A complete reusable project/knowledge-source archive was not established and no export fixture was run.
  • export_format: Documented exports and Compliance API support structured access; the complete archive schema/file manifest was not downloaded or inspected.
  • chat_export Can admins export all chats? [partial]: Team/Enterprise Primary Owners export organization conversation/user data, excluding deleted items. Members can export their own chats if enabled; uploaded-file contents are excluded. Sources: claude:cl-export-org-20261026, claude:cl-export-user-20261026.
  • assistant_export Can assistants and prompts be exported in a reusable format? [unknown]: Can assistants and prompts be exported in a reusable format? Unverified after checking organization/member export and Compliance API docs; no export fixture, reusable assistant/prompts or complete knowledge-base/source-file package verified. Search on 2026-10-26: https://support.claude.com/en/articles/13346720-export-your-organization-s-data, https://support.claude.com/en/articles/9450526-export-your-claude-data, https://support.claude.com/en/articles/13015708-access-the-compliance-api. No additional scoped evidence established this answer.
  • knowledge_export Can knowledge bases and their sources be exported? [partial]: The organization export guide covers conversation/user data and excludes generated Office/PDF files; members’ personal exports exclude uploaded-file contents. A complete reusable project/knowledge-source archive was not established and no export fixture was run. Sources: claude:cl-export-org-20261026, claude:cl-export-user-20261026.
  • export_format Are formats documented and machine-readable? [partial]: Documented exports and Compliance API support structured access; the complete archive schema/file manifest was not downloaded or inspected. Sources: claude:cl-export-org-20261026, claude:cl-compliance-20261026.
  • post_termination_window How long can data be retrieved after termination? [supported]: DPA H requires a return request within 30 days after expiry/termination, with deletion obligations and legal/dispute/harmful-use exceptions. Sources: claude:cl-dpa-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-export-org-20261026, claude:cl-export-user-20261026, claude:cl-compliance-20261026, claude:cl-dpa-20261026.

Glean

Agent cross-checked Support: partial

Workflow agent configurations are portable as JSON; full tenant chat/knowledge export remains unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Governance import/export in seat; limited Auto ZIP export and complete organization exit separately unverified; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • Core Suite includes agent import/export, but limited Auto ZIP rollout and complete tenant-export entitlements remain unverified.
  • chat_export Can admins export all chats? [unknown]: Can admins export all chats? Agent export and contractual termination pages were checked. No trial admin export was run; all-chat export, knowledge/source completeness and a post-termination retrieval window were not established.
  • assistant_export Can assistants and prompts be exported in a reusable format? [supported]: Workflow-mode agent configuration exports to JSON and imports into another deployment; missing target tools must be reconfigured. Auto-mode ZIP export is limited availability for admins. Sources: glean:glean:builder, glean:glean:r2-core-entitlements.
  • knowledge_export Can knowledge bases and their sources be exported? [unknown]: Can knowledge bases and their sources be exported? Agent export and contractual termination pages were checked. No trial admin export was run; all-chat export, knowledge/source completeness and a post-termination retrieval window were not established.
  • export_format Are formats documented and machine-readable? [supported]: Workflow exports use JSON; limited Auto exports contain spec.yaml and instructions.md in ZIP. Admin logs have CSV export. Sources: glean:glean:builder, glean:glean:audit, glean:glean:r2-core-entitlements.
  • post_termination_window How long can data be retrieved after termination? [unknown]: How long can data be retrieved after termination? Agent export and contractual termination pages were checked. No trial admin export was run; all-chat export, knowledge/source completeness and a post-termination retrieval window were not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:builder, glean:glean:r2-core-entitlements, glean:glean:audit.

VEN-07 Support and service levels

Judgment rule: Record support channels, languages (German, French, Italian), hours and time zone, local or regional presence, documented response times, uptime SLA and credits, public status page and incident history. Popularity is not a reliability score.

Claude Team / Enterprise

Agent cross-checked Support: partial

Public support/status channels exist; local-language commitments and contractual SLA remain unverified.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • support_channels: Help Center support is available; Enterprise self-serve and sales-assisted support/CSM arrangements differ. Exact response times/hours were not established.
  • support_languages: Is support available in German, French or Italian? Unverified after checking Enterprise support comparison, official Help Center, status history and Commercial Terms; DE/FR/IT support guarantees, DACH/Swiss staffing, response targets and uptime/credit SLA not verified. Search on 2026-10-26: https://support.claude.com/en/articles/9797531-what-is-the-enterprise-plan, https://status.claude.com/, https://claude.com/pricing. No additional scoped evidence established this answer.
  • regional_presence: Anthropic’s November 2025 company announcement identifies an existing Zurich office and planned Munich expansion. Current staffing, Swiss contracting terms and local-language support guarantees were not established.
  • uptime_sla: Is there an uptime SLA with credits? Unverified after checking Enterprise support comparison, official Help Center, status history and Commercial Terms; DE/FR/IT support guarantees, DACH/Swiss staffing, response targets and uptime/credit SLA not verified. Search on 2026-10-26: https://support.claude.com/en/articles/9797531-what-is-the-enterprise-plan, https://status.claude.com/, https://claude.com/pricing. No additional scoped evidence established this answer.
  • support_channels Which support channels are available on each plan? [partial]: Help Center support is available; Enterprise self-serve and sales-assisted support/CSM arrangements differ. Exact response times/hours were not established. Sources: claude:cl-enterprise-20261026.
  • support_languages Is support available in German, French or Italian? [unknown]: Is support available in German, French or Italian? Unverified after checking Enterprise support comparison, official Help Center, status history and Commercial Terms; DE/FR/IT support guarantees, DACH/Swiss staffing, response targets and uptime/credit SLA not verified. Search on 2026-10-26: https://support.claude.com/en/articles/9797531-what-is-the-enterprise-plan, https://status.claude.com/, https://claude.com/pricing. No additional scoped evidence established this answer.
  • regional_presence Is there a DACH or Swiss entity, team or partner? [partial]: Anthropic’s November 2025 company announcement identifies an existing Zurich office and planned Munich expansion. Current staffing, Swiss contracting terms and local-language support guarantees were not established. Sources: claude:claude:regional-presence-20261026.
  • uptime_sla Is there an uptime SLA with credits? [unknown]: Is there an uptime SLA with credits? Unverified after checking Enterprise support comparison, official Help Center, status history and Commercial Terms; DE/FR/IT support guarantees, DACH/Swiss staffing, response targets and uptime/credit SLA not verified. Search on 2026-10-26: https://support.claude.com/en/articles/9797531-what-is-the-enterprise-plan, https://status.claude.com/, https://claude.com/pricing. No additional scoped evidence established this answer.
  • status_page Is there a public status page with history? [supported]: status.claude.com publishes component health and incident history; it is not a contractual reliability score. Sources: claude:cl-status-20261026.

Checked ; agent cross-checked 2026-10-26; check again by 2026-12-20. Sources: claude:cl-enterprise-20261026, claude:cl-status-20261026, claude:claude:regional-presence-20261026.

Glean

Agent cross-checked Support: partial

Support tiers are documented; a credited 99.9% SLA applies only to paid Premium Support.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Unspecified contracted plan unless Core Suite, Enterprise Flex, key mode or add-on is named below; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • support_channels Which support channels are available on each plan? [supported]: The support portal is the channel eligible for response targets; Standard Support is included and Premium paid. Other channels do not have trackable SLA response times. Sources: glean:glean:sla.
  • support_languages Is support available in German, French or Italian? [partial]: The SLA explicitly provides a Japanese support option for Japan and names California/Bangalore operations; German/French/Italian language commitments were not established. Sources: glean:glean:sla.
  • regional_presence Is there a DACH or Swiss entity, team or partner? [unknown]: Is there a DACH or Swiss entity, team or partner? The SLA, site and status.glean.com were checked. The status URL returned HTTP 403, so incident history was not verified; DACH/Swiss support presence was not established.
  • uptime_sla Is there an uptime SLA with credits? [supported]: Paid Premium Support has 99.9% monthly uptime. Credits are 10% below 99.9% down to 99.0%, and 20% below 99.0%, subject to exclusions and claim deadlines. Sources: glean:glean:sla.
  • status_page Is there a public status page with history? [unknown]: Is there a public status page with history? The SLA, site and status.glean.com were checked. The status URL returned HTTP 403, so incident history was not verified; DACH/Swiss support presence was not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:sla.

VEN-08 Onboarding, training and adoption

Judgment rule: Record vendor-led onboarding, admin training, end-user training (live, e-learning, languages), use-case libraries, champion programmes, change-management materials and their cost. Distinguish included services from paid professional services and partner offerings.

Claude Team / Enterprise

Agent cross-checked Support: partial

Academy tutorials and use-case material are public; commercial service entitlements need clarification.

Availability: generally-available · Delivery: native
Scope: surfaces=Claude Team and Enterprise web workspaces, Claude desktop and mobile clients, Claude connectors and remote MCP integrations, Claude for Microsoft 365 official add-ins, Claude Cowork cloud and desktop task execution; version=Continuously updated commercial service, retrieved 2026-10-21; plan=Claude Team Standard/Premium versus current usage-based Enterprise; legacy Enterprise only when explicitly named; add_ons=Enterprise token usage at API rates, Optional US-only inference surcharge, External provider/app subscriptions and Office deployment approval where applicable, CMEK and compliance only on eligible Enterprise configurations; deployment_mode=multi-tenant-saas; region=Commercial supported regions; default global inference and US storage where documented; no EU/Swiss-only residency assumption; os=not specified.

Limitations

  • Unverified parts: onboarding_service, adoption_programme, service_cost.
  • Read each atomic answer for its plan, access and feature limits.
  • onboarding_service Is guided onboarding included? [unknown]: Is guided onboarding included? Unverified after checking Academy, pricing and Enterprise comparison; included guided onboarding, champion programme, paid professional-services scope and charges not established.
  • user_training Is end-user training offered, in which languages? [partial]: Claude Academy provides written/video training for chat, Cowork, Office, connectors and skills; German/French/Italian delivery was not established. Sources: claude:cl-academy.
  • use_case_library Are role-based use cases and templates provided? [partial]: Academy has workflow/tutorial examples and Office use cases; the library was not exhaustively mapped to organizational roles. Sources: claude:cl-academy.
  • adoption_programme Is there a champion or adoption programme? [unknown]: Is there a champion or adoption programme? Unverified after checking Academy, pricing and Enterprise comparison; included guided onboarding, champion programme, paid professional-services scope and charges not established.
  • service_cost Which services cost extra? [unknown]: Which services cost extra? Unverified after checking Academy, pricing and Enterprise comparison; included guided onboarding, champion programme, paid professional-services scope and charges not established.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: claude:cl-academy.

Glean

Agent cross-checked Support: partial

Public training and templates exist; exact onboarding-service entitlements and prices remain open.

Availability: generally-available · Delivery: native
Scope: surfaces=Glean Hosted web Assistant and Agents; version=Public documentation retrieved 2026-10-21; deployed version not observed; plan=Core Suite Agent Library/templates and public Academy links; contracted onboarding and Premium Support separately scoped; add_ons=none stated; deployment_mode=dedicated-instance; region=Selected hosting and model-provider regions; no blanket EU or Swiss processing claim; os=not specified.

Limitations

  • Documented findings only; unestablished atomic questions remain explicit gaps.
  • Exact Academy access, included onboarding, language coverage and support/professional-services entitlement under the customer Order Form remain unknown.
  • onboarding_service Is guided onboarding included? [unknown]: Is guided onboarding included? Academy, agent library, SLA and legal service links were checked; included vendor-led onboarding, champion/adoption programme terms and localized end-user training were not established.
  • user_training Is end-user training offered, in which languages? [partial]: Glean documentation links self-paced Agent Builder training through Glean Academy; German/French/Italian course availability was not established. Sources: glean:glean:agents, glean:glean:r2-core-entitlements.
  • use_case_library Are role-based use cases and templates provided? [supported]: The internal Agent library and documented templates support reusable role/task examples. Sources: glean:glean:library, glean:glean:r2-core-entitlements.
  • adoption_programme Is there a champion or adoption programme? [unknown]: Is there a champion or adoption programme? Academy, agent library, SLA and legal service links were checked; included vendor-led onboarding, champion/adoption programme terms and localized end-user training were not established.
  • service_cost Which services cost extra? [partial]: Premium Support is priced separately under the SLA. The legal index directly lists the Technical Services Addendum and named Outcomes Packages. Those listings do not establish included onboarding or complete professional-services fees. Sources: glean:glean:sla, glean:glean:r3-legal-index, glean:glean:r2-core-entitlements.

Checked ; agent cross-checked 2026-10-21; check again by 2026-12-20. Sources: glean:glean:agents, glean:glean:r2-core-entitlements, glean:glean:library, glean:glean:sla, glean:glean:r3-legal-index.

Sources

  1. Claude Fable models on your plan claude:claude:fable-plan-20261026

    Fable 5/5.1 are available on paid plans. Team/legacy Enterprise Premium include a capped share of weekly usage; Standard uses paid usage credits. Current usage-based Enterprise bills at API rates. Organization model access can restrict availability.

    How Fable models work on each plan and model-picker access; HTTP 200, body SHA256 c7e39ae19952ae2186de8c95a8034bd16a43b7da9e5b6750eca0b7c30614456a · documented · Source date 2026-09-02 · Retrieved 2026-10-26

  2. Claude Fable automatic model switching claude:claude:transparent-fallback-20261026

    Hosted Fable safety fallbacks rerun requests on an Opus model with a visible switch notice and response model label. Users can disable automatic switching. This is a safety fallback, not general task-based multi-provider routing.

    What happens after a fallback, settings and where switching applies; HTTP 200, body SHA256 98a2769ab04b54a170b3034afde3b042c016f76ccd332e98c4065288a60ea846 · documented · Source date not stated · Retrieved 2026-10-26

  3. Change the model, effort, and thinking settings claude:cl-model-menu-r2-20261026

    The chat-selector guide names model families and effort controls but does not provide a complete Team seat-tier or per-product entitlement matrix.

    Chat selector; supported effort models; Enterprise restrictions; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 74026587f919fac61d5fc3f4747ea1c889b2d3b2b6b2ee895dfbcc2dfae25cae on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  4. Context windows on paid Claude plans claude:cl-context-plans-r2-20261026

    The paid-plan guide distinguishes Chat and Cowork context/model tables; it does not guarantee every model on each Team seat tier or Office add-in.

    Paid-plan scope; separate Chat and Cowork tables; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 6f8fa356708c3a887106e33876dea65b71a3a9dae2ec09600ef035e14cb448e4 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  5. Upload files to Claude claude:cl-upload-r2-20261026

    The attachment guide specifies500 MB chat uploads,30 MB project files, and separate PDF visual/text behavior; these are not universal tool-path limits.

    Chat attachments versus project Files; PDF handling; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 640974fd8725ee528375e7fca7fe66265f94a30fb0c82071022d3da529b437ed on 2026-10-26 · documented · Source date 2026-07-23 · Retrieved 2026-10-26

  6. Claude pricing claude:cl-pricing-20261026

    Team is listed for 2-150 seats with Standard/Premium pricing; current Enterprise lists USD 20/seat/month annual access plus usage and a 20-seat self-serve minimum.

    Team/Enterprise cards; commercial comparison; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 9dac8ef940d7d07738f28ea203879b59cd98dfefd0bef624a91b361049a23a9f on 2026-10-26 · vendor-claimed · Source date not stated · Retrieved 2026-10-26

  7. Manage model access for your organization claude:cl-model-control-20261026

    Enterprise controls model/effort access by organization and custom role, while Haiku cannot be disabled and coverage has named exceptions.

    Organization and custom-role ceilings; Haiku exception; coverage; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 449e547e02b145fe3878d3591a80eca230ddff996580d601b38f007b78aba179 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  8. Supported LLMs glean:glean:models

    The Model Hub lists text and image models, manual choice and Auto routing, with provider availability dependent on key and cloud.

    Supported models; availability by hosting environment and provider · documented · Source date not stated · Retrieved 2026-10-21

  9. Feature availability by LLM key, provider, and cloud glean:glean:key-matrix

    Customer Key restricts cloud-provider routes and excludes Meeting Notes and podcast artifacts; some defaults must use the same provider.

    Provider and feature matrices · documented · Source date not stated · Retrieved 2026-10-21

  10. Upload files in Assistant glean:glean:uploads

    Uploads support Office documents, PDFs, images and text, with context-dependent file caps and OCR prerequisite.

    Formats; upload limits; security; limitations · documented · Source date not stated · Retrieved 2026-10-21

  11. Glean Core Suite entitlements and Model Hub rates glean:glean:r2-core-entitlements

    Core Suite separates included platform seats from Model Hub usage, names client/API surfaces, and publishes token rates.

    Seat capabilities, surfaces, APIs, Model Hub Usage and rate table updated10/20/2026 · documented · Source date 2026-10-20 · Retrieved 2026-10-21

  12. October 15, 2026 release, version 563 glean:glean:r3-october-rollout-migration

    Auto policies require rollout opt-in from October 15 with GA scheduled October 29; Brave is the new search default and existing OpenAI search migrates from October 19.

    AI & Model Updates, Auto mode policies; Deprecations & Sunsets, OpenAI Web Search · documented · Source date 2026-10-15 · Retrieved 2026-10-21

  13. Claude release notes claude:cl-release

    Dated notes distinguish current models, cloud/unified Cowork rollout, memory defaults and connector changes.

    Model launches; memory; Office/connector changes; Cowork transition · documented · Source date not stated · Retrieved 2026-10-21

  14. Claude Haiku 4.5 is leaving the model selector claude:cl-haiku-notice

    The dated consumer Haiku retirement excludes Team/Enterprise, so it does not prove removal from their model catalogue.

    October 15 notice; October 29 removal; Team/Enterprise exceptions · documented · Source date not stated · Retrieved 2026-10-21

  15. Model deprecation glean:glean:deprecation

    Customer Key deprecation emails are specified at 60 and 15 days, with removal and replacement behavior.

    Customer Key notice schedule; deprecated models · documented · Source date not stated · Retrieved 2026-10-21

  16. October 15, 2026 release notes glean:glean:release

    Glean publishes dated release notes covering product and model changes.

    Release entry · documented · Source date 2026-10-15 · Retrieved 2026-10-21

  17. Claude for Microsoft 365 claude:cl-office

    Claude advertises native Excel/PowerPoint/Word add-ins, Outlook beta and optional Foundry/Bedrock/Gemini Enterprise Agent Platform credentials.

    App capabilities; GA/beta; cloud credentials; review controls · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  18. Glean Enterprise Flex entitlements glean:glean:r2-flex-entitlements

    Enterprise Flex separates seat allowances, metered client APIs/agent runs, included platform governance and annual Protect+/support add-ons.

    Seats, Developer Tools, Platform, Protect+ and Premium Support · documented · Source date not stated · Retrieved 2026-10-21

  19. Configure LLMs in the Model Hub glean:glean:r2-auto-policy-and-cloud-conflict

    Balanced is the default Auto policy with per-request model choice; the AWS Vertex note conflicts with the supported-provider matrix and GCP-only Vertex setup heading.

    Auto policies; AWS Vertex note; provider setup headings · documented · Source date not stated · Retrieved 2026-10-21

  20. Glean open models by region glean:glean:r4-open-model-inference

    Universal Model Key open models are served through LLM providers under zero-retention agreements. Creator-region grouping is not inference location; the page states these models are hosted in the US.

    Creator-region controls; Operational details · documented · Source date not stated · Retrieved 2026-10-26

  21. What is the Enterprise plan? claude:cl-enterprise

    Current Enterprise has no included tokens, bills all usage at API rates and differs from legacy seat-based arrangements.

    Pricing; self-serve versus sales-assisted; legacy sections · documented · Source date 2026-09-01 · Retrieved 2026-10-21

  22. Manage model access for your organization claude:cl-model-control-r2

    Enterprise model and effort access uses organization ceilings/custom roles; Haiku cannot be disabled and product/version limits apply.

    Enterprise eligibility; role ceilings; Haiku; fallback/coverage · documented · Source date not stated · Retrieved 2026-10-21

  23. Set a default model for your organization claude:cl-default-r2

    Enterprise defaults are distinct from the beta forced-start switch, which preserves existing chat-project choices and permits in-chat changes.

    Ordinary defaults; Always start beta; projects and product fallback · documented · Source date not stated · Retrieved 2026-10-21

  24. Exclude or restrict models glean:glean:model-controls

    Admins can restrict eligible models by department or IdP group, but default models cannot be restricted and hiding premium pickers does not block Auto.

    Department and team allow-lists; premium-model toggle · documented · Source date not stated · Retrieved 2026-10-21

  25. Configure LLMs in the Model Hub glean:glean:model-config

    Admins configure default models and department Auto policies.

    Default models and Auto mode policies · documented · Source date not stated · Retrieved 2026-10-21

  26. Restrict LLM access to content glean:glean:restrictions

    Admins can exclude connectors, containers and documents from LLM use; changes may take up to one hour.

    Exclusion and inclusion rules · documented · Source date not stated · Retrieved 2026-10-21

  27. Set usage limits and alerts glean:glean:limits

    Core Suite and Enterprise Flex limits can alert or block later billable usage after the current run finishes; team defaults are not pooled budgets.

    Enforcement; organization, user, team and agent limits · documented · Source date not stated · Retrieved 2026-10-21

  28. Retrieval augmented generation for projects claude:cl-rag

    Paid projects automatically switch to retrieval when knowledge approaches context limits and show a RAG indicator.

    Activation; search tool; context indicator · documented · Source date not stated · Retrieved 2026-10-21

  29. Upload files to Claude claude:cl-upload-r2

    The attachment guide specifies500 MB chat uploads,30 MB project files, and separate PDF visual/text behavior; these are not universal tool-path limits.

    Chat attachments versus project Files; PDF handling · documented · Source date 2026-07-23 · Retrieved 2026-10-21

  30. Create and edit files with Claude claude:cl-code-files-r2

    Chat code/file tools create Office/PDF output and document a30 MB upload/download path; the same page has inconsistent Team egress defaults.

    Availability; computing/file-tool limits; file output; network sections · documented · Source date not stated · Retrieved 2026-10-21

  31. Data analysis overview glean:glean:analysis

    Uploaded spreadsheets can be analyzed in per-session sandboxes; indexed files can be truncated, and abuse-flagged files may be retained up to 30 days.

    Known limitations; code interpreter security · documented · Source date not stated · Retrieved 2026-10-21

  32. Upload files to Claude claude:cl-upload

    The page distinguishes 500 MB chat uploads, 30 MB project files and PDF visual processing up to 100 pages.

    Formats; chat/project limits; visual PDF processing · documented · Source date 2026-07-23 · Retrieved 2026-10-21

  33. What are projects? claude:cl-projects

    Projects persist selected knowledge/instructions and provide organization sharing with view/edit permissions.

    Knowledge; instructions; Team/Enterprise collaboration · documented · Source date 2026-07-23 · Retrieved 2026-10-21

  34. Manage groups and group spend limits on Enterprise plans claude:cl-groups

    Enterprise groups support roles and shared resources, per-user limits and optional shared monthly budgets in beta.

    Group sharing; SCIM; role controls; budgets · documented · Source date not stated · Retrieved 2026-10-21

  35. Organize content with Projects glean:glean:projects

    Projects persist chats and documents, are private by default and replace Collections through a gradual rollout.

    Create; sharing; access; migration · documented · Source date not stated · Retrieved 2026-10-21

  36. Enterprise-managed authorization for MCP connectors claude:claude:atlassian-enterprise-20261026

    Claude Enterprise documents generally available organization-managed authorization through Okta for named MCP providers including Atlassian. Its Atlassian section names Jira, Confluence and Teamwork Graph.

    August 24 GA update and Atlassian Rovo MCP description; HTTP 200, body SHA256 5d973cd85982883fc28f409f6919e829a1e3791223634ca167e12524c411284e · documented · Source date 2026-08-24 · Retrieved 2026-10-26

  37. Get started with custom connectors using remote MCP claude:cl-mcp-20261026

    Remote MCP originates from Anthropic cloud, can use per-user OAuth or shared credentials, and differs from Desktop-local MCP.

    Network route; owner publication; OAuth/request headers; local distinction; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 e6307ff6f907b387075c5f8db3a45fae8cf8ea9eb15fd576b44f3368e1c5ed43 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  38. Claude release notes claude:cl-release-20261026

    Dated notes distinguish current models, cloud/unified Cowork rollout, memory defaults and connector changes.

    Model launches; memory; Office/connector changes; Cowork transition; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 07f9dcfff3c0fc1f7a6060ad0b718558075286175f3b4e1b13c665d79cab3616 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  39. What is the Enterprise plan? claude:cl-enterprise-20261026

    Current Enterprise has no included tokens, bills all usage at API rates and differs from legacy seat-based arrangements.

    Pricing; self-serve versus sales-assisted; legacy sections; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 de2b461205d4426c558e88750f5be23f7d495804c407827fc5695ecd5e1a20ee on 2026-10-26 · documented · Source date 2026-09-01 · Retrieved 2026-10-26

  40. Microsoft 365 connector security guide claude:cl-m365-20261026

    The Anthropic-hosted Microsoft Graph proxy retrieves on demand without file-content caching and has separately enabled write tools and delegated permissions.

    On-demand proxy; delegated permissions; consent; write controls; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 8965fd2ee1dbdd7b494b834a1cbae1cd4194bf096abd2d916244178108738d3f on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  41. Use Google Workspace connectors claude:cl-google-20261026

    Google connectors retrieve user-authorized data, sync referenced Google Docs and support live editing with separate app controls.

    Sources; private project sync; live Docs/Sheets/Slides; authorization; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 b61eb14f3e2efb4ab2a9cc441eb6beb363b5514d3c55e6f9dc8cd2565d48d135 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  42. Glean deployment models glean:glean:deploy

    Both modes use single-tenant infrastructure operated by Glean; Customer Hosted runs in customer GCP or AWS accounts with Glean support access.

    Glean Hosted; Customer Hosted; comparison table · documented · Source date not stated · Retrieved 2026-10-21

  43. Connectors hub glean:glean:connectors

    The official catalog lists M365, Google, Atlassian and other business-system connectors.

    Native connector catalog · documented · Source date not stated · Retrieved 2026-10-21

  44. SharePoint overview glean:glean:sharepoint

    SharePoint supports indexed and live retrieval; indexing uses certificate-based application permissions and admin consent.

    Access patterns; permissions and security · documented · Source date not stated · Retrieved 2026-10-21

  45. OneDrive overview glean:glean:onedrive

    OneDrive offers indexed and live search under the Microsoft 365 parent connector, with certificate-based application permissions.

    Access patterns; permissions and security · documented · Source date not stated · Retrieved 2026-10-21

  46. Outlook overview glean:glean:outlook

    The Outlook connector supports access to Outlook content through Glean.

    Connector overview · documented · Source date not stated · Retrieved 2026-10-21

  47. Teams overview glean:glean:teams-connector

    Teams indexes channels and optionally private and meeting chats, with mirrored membership checked at query time.

    Supported content; permissions and security · documented · Source date not stated · Retrieved 2026-10-21

  48. Google Drive overview glean:glean:drive

    Drive content and permissions are indexed with directory delegation; documented activity and group-sync schedules are distinct.

    Permissions; crawling and updates · documented · Source date not stated · Retrieved 2026-10-21

  49. Gmail overview glean:glean:gmail

    Gmail has indexed search with source-specific crawl scope and controls.

    Indexed content and scope · documented · Source date not stated · Retrieved 2026-10-21

  50. Set up external tools with MCP Gateway glean:glean:gateway

    Admins proxy external MCP servers and custom tools with role and group controls and OAuth 2.1.

    Prerequisites; external servers; access control · documented · Source date not stated · Retrieved 2026-10-21

  51. Microsoft 365 connector security guide claude:cl-m365

    The Anthropic-hosted Microsoft Graph proxy retrieves on demand without file-content caching and has separately enabled write tools and delegated permissions.

    On-demand proxy; delegated permissions; consent; write controls · documented · Source date not stated · Retrieved 2026-10-21

  52. Connect to Microsoft 365 claude:cl-m365-user

    Microsoft 365 connects SharePoint/OneDrive/Outlook/Teams, excludes Sites.Selected allowlisting and OneNote reads, and requires organizational consent.

    Setup; supported content; site restrictions; permissions · documented · Source date not stated · Retrieved 2026-10-21

  53. Use Google Workspace connectors claude:cl-google

    Google connectors retrieve user-authorized data, sync referenced Google Docs and support live editing with separate app controls.

    Sources; private project sync; live Docs/Sheets/Slides; authorization · documented · Source date not stated · Retrieved 2026-10-21

  54. Glean O365 sensitivity-label restrictions glean:glean:r4-purview-label-redlist

    Protect+ can exclude SharePoint/OneDrive items by Purview label priority. Glean configures the redlist after account-team enablement; initial full crawl and later recrawls govern propagation. Teams message text is excluded.

    Glean Protect+; setup; label-processing FAQ · documented · Source date not stated · Retrieved 2026-10-26

  55. Glean language support glean:glean:language

    German, French, Italian and English end-user UIs are listed; cross-language retrieval is early access and admin setup is not localized.

    Language support matrix; cross-language warning · documented · Source date not stated · Retrieved 2026-10-21

  56. Use Deep Research glean:glean:research

    Deep Research creates cited read-only reports from company sources and Brave web search; key modes differ.

    Key modes; citations; limitations · documented · Source date not stated · Retrieved 2026-10-21

  57. Share chats glean:glean:sharing

    Viewer chat sharing describes citation redaction and states a fixed 30-day duration.

    Viewer controls; uploaded files; retention note · documented · Source date not stated · Retrieved 2026-10-21

  58. Chat search and memory claude:cl-memory-r2

    Improved memory has Team/Enterprise owner controls and cloud-Cowork sharing; legacy Team lacks org controls and legacy memory is chat-only.

    Improved Settings>Memory versus legacy; owners; Cowork; exclusions · documented · Source date not stated · Retrieved 2026-10-21

  59. Memory and personalization glean:glean:memory

    Users can manage saved and learned memory in settings and chat.

    Saved and learned memories; user controls · documented · Source date not stated · Retrieved 2026-10-21

  60. Configure memory settings glean:glean:memory-admin

    Admins can disable learned memory but not user-controlled saved memory; pricing differs for legacy customers.

    Configure memory; billing · documented · Source date not stated · Retrieved 2026-10-21

  61. Claude Academy tutorials claude:cl-academy

    Academy publishes written/video guides for chat, connectors, agents, Office work and skills.

    Chat; Cowork; Office; AI fluency guides · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  62. Agent Builder glean:glean:builder

    Agents combine configured steps and models; Workflow JSON export is generally available while Auto ZIP export has limited availability.

    Instructions, tools and models; import and export · documented · Source date not stated · Retrieved 2026-10-21

  63. Sharing and permissions glean:glean:agent-sharing

    Agents have controlled sharing and edit access.

    Agent sharing permissions · documented · Source date not stated · Retrieved 2026-10-21

  64. Agent library glean:glean:library

    Users discover and run accessible agents through the internal library.

    Browse and discover agents · documented · Source date not stated · Retrieved 2026-10-21

  65. How agents work glean:glean:agents

    Agents support dynamic tool use and structured steps, loops and branches.

    Auto and Workflow modes; tools; steps · documented · Source date not stated · Retrieved 2026-10-21

  66. Group-based permissions glean:glean:groups

    Glean syncs Entra, Google and Okta group membership with integration-dependent timing; feature flag controls group-derived roles.

    Supported providers; sync behavior; limitations · documented · Source date not stated · Retrieved 2026-10-21

  67. Administrator Roles glean:glean:roles

    Setup Admin, Admin, Super Admin and specialized moderators have distinct permissions.

    Role matrix · documented · Source date not stated · Retrieved 2026-10-21

  68. Product and feature retirements glean:glean:sunset

    The retirement page records November 13, 2026 end of Glean Assist embedded integrations, past Prompt Library migration and legacy billing-dashboard removal.

    Embedded support integrations; Prompt Library; legacy billing dashboard · documented · Source date not stated · Retrieved 2026-10-21

  69. Claude pricing claude:cl-pricing

    Team is listed for 2-150 seats with Standard/Premium pricing; current Enterprise lists USD 20/seat/month annual access plus usage and a 20-seat self-serve minimum.

    Team/Enterprise cards; commercial comparison · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  70. Get started with custom connectors using remote MCP claude:cl-mcp

    Remote MCP originates from Anthropic cloud, can use per-user OAuth or shared credentials, and differs from Desktop-local MCP.

    Network route; owner publication; OAuth/request headers; local distinction · documented · Source date not stated · Retrieved 2026-10-21

  71. OAuth options for tools glean:glean:oauth

    Connector tools support Glean-managed or customer OAuth applications.

    Central and custom OAuth · documented · Source date not stated · Retrieved 2026-10-21

  72. Create Microsoft 365 files glean:glean:r3-microsoft-write-confirmation

    Interactive-agent builders can require write confirmation by disabling Run without user confirmation; confirmation is configurable.

    Recommended agent instructions, Human approval · documented · Source date not stated · Retrieved 2026-10-21

  73. Enable and use Claude web search claude:claude:web-search-controls-20261026

    Team/Enterprise Owners first enable web search for the workspace, after which members use it in chat. Search answers include citations and source links. The article does not identify a universal search backend or query-processing region.

    Team/Enterprise workspace enablement and How web search works; HTTP 200, body SHA256 76f79d8a3eb4181b4e1028b23a4df9821c316008015fe0290feb4582d6b9a83d · documented · Source date not stated · Retrieved 2026-10-26

  74. Web Search tools setup glean:glean:web

    Admins configure OpenAI, Brave or Google search tools and publish them to selected Glean interfaces.

    Providers; surface enablement; data sent · documented · Source date not stated · Retrieved 2026-10-21

  75. Get started with Claude Cowork claude:cl-cowork

    Paid Cowork runs multi-step tasks with local access where permitted and cloud task persistence, with Team/Enterprise cloud availability in beta.

    Availability; cloud beta; task flow; tools; scheduling · documented · Source date not stated · Retrieved 2026-10-21

  76. Types of agent triggers glean:glean:triggers

    Agents can start from messages, forms, connected-system content changes and schedules, subject to admin access.

    Content and schedule triggers · documented · Source date not stated · Retrieved 2026-10-21

  77. Use Claude Cowork safely claude:claude:cowork-stop-20261026

    The paid-plan Cowork safety guide instructs users to monitor and stop a task when needed. It does not promise rollback of completed external actions or a guaranteed cancellation boundary.

    Paid-plan availability, monitoring tasks and stopping suspicious behavior; HTTP 200, body SHA256 363aa11b90d168d68950bcf4820d677b076c63c1f27598be7d17ef04c727da24 · documented · Source date not stated · Retrieved 2026-10-26

  78. Get started with Claude Cowork claude:cl-cowork-20261026

    Paid Cowork runs multi-step tasks with local access where permitted and cloud task persistence, with Team/Enterprise cloud availability in beta.

    Availability; cloud beta; task flow; tools; scheduling; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 0c2c6bcedbe79e9bc84268a92da091133ea4c9737d6790eb74583def73350c02 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  79. Create Microsoft 365 files with agents glean:glean:office-output

    Enabled tools create Office files, with limitations on arbitrary templates and output fidelity.

    Word, Excel and PowerPoint; template limitations · documented · Source date not stated · Retrieved 2026-10-21

  80. Glean October 15 release notes glean:glean:r4-cancellation-release

    Canceling or interrupting an Assistant response also stops tool calls and background tasks started by that response. This is a documented Assistant run behavior, not a tested universal stop guarantee.

    Canceled Assistant responses now stop cleanly · documented · Source date 2026-10-15 · Retrieved 2026-10-26

  81. Access the Compliance API claude:cl-compliance

    Enterprise Compliance API exposes events, chats and file content with primary-owner activation and scoped organization keys.

    Eligibility; primary-owner activation; event/chat/file data · documented · Source date not stated · Retrieved 2026-10-21

  82. Claude Platform pricing claude:cl-api-prices

    Current public API prices include Sonnet 5.5 at USD 2/M input and USD 10/M output, while model choice, tokens and features change usage cost.

    Model pricing table; regional rates; tool token charges · documented · Source date not stated · Retrieved 2026-10-21

  83. About Glean MCP server glean:glean:mcp

    Glean exposes enterprise search, chat, documents and agents to external hosts through MCP.

    Server capabilities; authentication · documented · Source date not stated · Retrieved 2026-10-21

  84. Glean Core Suite glean:glean:core-price

    Core Suite combines per-user monthly licensing with committed Model Hub consumption; the seat amount is not given.

    Seat fee; Model Hub Usage; provider rate table · documented · Source date not stated · Retrieved 2026-10-21

  85. Export your Claude data claude:cl-export-user

    Organization members can export their own chats when enabled, without uploaded-file contents; exports are web/Desktop only.

    Team/Enterprise owner enablement; contents; 24-hour link · documented · Source date not stated · Retrieved 2026-10-21

  86. iOS and Android glean:glean:mobile

    Mobile clients use enterprise SSO and integrate with Intune App Protection.

    SSO prerequisites; Intune MAM · documented · Source date not stated · Retrieved 2026-10-21

  87. Choose where to use Glean glean:glean:surfaces

    Glean has web, desktop, extension and embedded access points.

    Surface table; browser; desktop; extension · documented · Source date 2026-10-19 · Retrieved 2026-10-21

  88. Use real-time voice glean:glean:voice

    Real-time voice works on web, desktop and mobile; raw audio streams to the configured model provider while transcripts follow chat retention.

    Where to access; privacy; limitations · documented · Source date not stated · Retrieved 2026-10-21

  89. Use Claude in Google Docs, Sheets, and Slides claude:cl-google-addon

    A native Google Workspace sidebar beta supports Team/Enterprise, separate from connectors; edits require approval by default and extension data does not inherit organization retention.

    Beta eligibility; native extension; approvals; data retention · documented · Source date not stated · Retrieved 2026-10-21

  90. Glean in Microsoft Teams: Admin guide glean:glean:teams-app

    The Microsoft Teams app requires tenant admin setup and consent.

    Installation prerequisites and deployment · documented · Source date not stated · Retrieved 2026-10-21

  91. Can Claude produce images? claude:claude:image-generation-boundary-20261026

    The vendor explicitly says Claude does not generate photos or illustrations like image-generation tools. HTML/SVG diagrams, charts and interactive visuals are a separate beta web/desktop capability; uploaded-image analysis is also separate.

    Native image generation versus HTML/SVG custom visuals; HTTP 200, body SHA256 4d918af1acc08fe9d2c1ea21ae840029c1c9109acad12cb2eaeeb8b8daab4da9 · documented · Source date not stated · Retrieved 2026-10-26

  92. Image Generation in Glean glean:glean:images

    Glean generates and edits images using enabled image models, independently of the text model.

    Model choice; editing; admin controls · documented · Source date not stated · Retrieved 2026-10-21

  93. Glean Terms of Service v5Jun2026 glean:glean:terms

    The contract defines customer-cloud hosting, restricted proprietary access, order-specific fees, termination deletion and New York governing law.

    Sections 1, 2, 5, 12 and 13 · documented · Source date 2026-06-05 · Retrieved 2026-10-21

  94. Glean AI Addendum v5Jun2026 glean:glean:ai-addendum

    No-training commitments and Glean-key zero-day retention have legal and trust-and-safety exceptions; Customer Key responsibilities remain with the customer.

    Sections 3 and 4 · documented · Source date 2026-06-05 · Retrieved 2026-10-21

  95. Artifacts admin guide for Team and Enterprise plans claude:cl-artifacts-admin

    Admins control artifact templates, while standalone Claude Design closes 2026-12-14 and in-Claude design continues.

    Templates; October defaults; standalone Design closure; data handling · documented · Source date not stated · Retrieved 2026-10-21

  96. Team chat glean:glean:team-chat

    Beta shared Editor chats run each request as its author but expose already-generated answers to all participants.

    How permissions work; behavior and limits · documented · Source date not stated · Retrieved 2026-10-21

  97. Claude display-language settings claude:claude:display-languages-20261026

    Claude documents English, French, German, Italian, Hindi, Indonesian, Japanese, Korean, Brazilian Portuguese and Latin American/Spain Spanish interfaces on web and desktop. Voice language is a separate setting.

    Supported Languages and On Web and Desktop; HTTP 200, body SHA256 9a6fd87cbba7b558c9972e24b7bcd94249d6cb04003eea26541794f93dbae61b · documented · Source date not stated · Retrieved 2026-10-26

  98. Accessibility Statement glean:glean:accessibility

    Glean says a VPAT 2.5 ACR covering WCAG 2.0, 2.1 and 2.2 A/AA is available through its trust center.

    Conformance status · documented · Source date 2026-09-25 · Retrieved 2026-10-21

  99. Set up single sign-on claude:cl-sso

    SSO and JIT are available to Team/Enterprise with owner configuration and verified domains.

    Team/Enterprise eligibility; IdP; owner roles; provisioning · documented · Source date not stated · Retrieved 2026-10-21

  100. Set up JIT or SCIM provisioning claude:cl-provision

    Team supports JIT but not SCIM; Enterprise SCIM synchronizes membership and role/seat mappings with documented removal differences.

    Plan eligibility; provisioning matrix; group mapping · documented · Source date not stated · Retrieved 2026-10-21

  101. About Glean SSO glean:glean:sso

    SSO is mandatory through OIDC or SAML; identity-provider policies enforce authentication conditions.

    Mandatory SSO; identity providers; access controls · documented · Source date not stated · Retrieved 2026-10-21

  102. Manage model access for your organization claude:cl-model-control

    Enterprise controls model/effort access by organization and custom role, while Haiku cannot be disabled and coverage has named exceptions.

    Organization and custom-role ceilings; Haiku exception; coverage · documented · Source date not stated · Retrieved 2026-10-21

  103. Managing Users glean:glean:users

    Admins assign roles and feature permissions and can revoke user sessions.

    Member permissions; sign out all sessions · documented · Source date not stated · Retrieved 2026-10-21

  104. View usage analytics for Team and Enterprise plans claude:cl-analytics

    Admins have plan-scoped adoption and spend views, including per-user/model CSVs and separate seat-based overage reporting.

    Roles; product/model/user data; CSV exports · documented · Source date not stated · Retrieved 2026-10-21

  105. Insights overview glean:glean:insights

    Adoption metrics and per-person activity are available; small departments are grouped and CSV export is documented.

    Metrics; department filters; CSV; privacy · documented · Source date not stated · Retrieved 2026-10-21

  106. Glean Customer Event log overview glean:glean:events

    Customer Event logs include chats and responses separately from administrative logs and export as an unfiltered stream.

    CHAT events; unified export stream · documented · Source date not stated · Retrieved 2026-10-21

  107. Access audit logs claude:cl-audit

    Enterprise audit export covers 180 days of metadata, excludes prompt content and has a CMEK export limitation with a Compliance API alternative.

    Enterprise export; 180 days; fields; content exclusion; CMEK · documented · Source date 2026-06-15 · Retrieved 2026-10-21

  108. Get started with Claude Compliance API integrations claude:cl-compliance-partners

    The documentation lists partner compliance/eDiscovery/monitoring integrations; each integration needs separate scope and behavior verification.

    Security, archive and eDiscovery partners · documented · Source date not stated · Retrieved 2026-10-21

  109. Audit Logs glean:glean:audit

    Admin configuration logs have CSV export and 30-day default retention; ongoing delivery needs account-team configuration.

    Coverage; export; default retention · documented · Source date not stated · Retrieved 2026-10-21

  110. Chat History glean:glean:history

    Admins choose Off or 30/90/180/365-day conversation retention, independently of Customer Event logging.

    Retention choices; Customer Event logs · documented · Source date not stated · Retrieved 2026-10-21

  111. Get started with Claude Compliance API integrations claude:cl-compliance-partners-r2

    Enterprise Compliance integrations are Primary-Owner-enabled; Claude Platform has a separate scope and this is not a Team entitlement or proof of inline redaction.

    Eligibility and Enterprise activation; monitoring/DLP partners · documented · Source date not stated · Retrieved 2026-10-21

  112. Sensitive content in user prompt glean:glean:pii

    Configured prompt-only regex policies can flag or block credentials, PII, IBANs and government IDs; built-in patterns start disabled.

    Prerequisites; regex templates; enforcement · documented · Source date not stated · Retrieved 2026-10-21

  113. About Glean Protect and Protect+ glean:glean:protect

    Protect+ adds recurring sensitive-content scanning and AI security guardrails to baseline Protect.

    Capability comparison; AI security add-on · documented · Source date not stated · Retrieved 2026-10-21

  114. Glean Subprocessors glean:glean:subprocessors

    The list names US providers and an Indian affiliate for remote support, security and debugging.

    Provider table; affiliate remote support · documented · Source date 2026-07-28 · Retrieved 2026-10-21

  115. Configure custom instructions glean:glean:org-instructions

    Admins can configure up to five enterprise instructions for Assistant.

    Five custom instructions · documented · Source date not stated · Retrieved 2026-10-21

  116. Where are your servers located? Do you host your models on EU servers? claude:cl-servers

    Commercial documentation says data is stored in the US, inference can route globally and internal support/safety processes can occur in affiliate countries.

    Commercial global routing; US storage; internal processing · documented · Source date 2026-06-15 · Retrieved 2026-10-21

  117. Enable US-only inference for your organization claude:cl-us-only

    Usage-based Enterprise offers US-only inference at 1.1 times standard rates for applicable newer models, excluding storage and third-party processing.

    Eligibility; billing; exclusions · documented · Source date 2026-06-15 · Retrieved 2026-10-21

  118. Supported GCP regions glean:glean:regions

    The GCP region list includes Netherlands, Belgium, Frankfurt and other regions, subject to required services.

    Preferred regions; EMEA · documented · Source date not stated · Retrieved 2026-10-21

  119. Glean Customer Support SLA v6Mar2026 glean:glean:sla

    Standard and paid Premium support differ; only Premium includes 99.9% monthly uptime and 10% or 20% service credits.

    Sections 2, 4, 7 and 8 · documented · Source date 2026-03-06 · Retrieved 2026-10-21

  120. Data Processing Addendum claude:cl-dpa

    The DPA covers confidential processing, subprocessors, audit access, security and post-termination return/deletion with transfer schedules.

    B.7; C; E/F; H; SCC/Swiss schedules · documented · Source date 2025-02-24 · Retrieved 2026-10-21

  121. Commercial Terms of Service claude:cl-terms

    Commercial terms prohibit model training on customer content, define EEA/Swiss/UK Irish contracting and provide confidentiality and commercial-use restrictions.

    Customer content; confidentiality; contracting party; fees · documented · Source date 2025-06-17 · Retrieved 2026-10-21

  122. Is my data used for model training? claude:cl-training

    Commercial content is not used for training by default; explicit feedback can be used and retained up to five years, with owner controls.

    Commercial default; feedback; disable feedback · documented · Source date 2026-08-18 · Retrieved 2026-10-21

  123. Covered Models claude:cl-covered-r2

    Covered Models have default minimum retention, with a separate limited agreement-based Fable ZDR exception for eligible internal-business applications.

    Default retention; temporary eligible Fable exception; EFS · documented · Source date 2026-09-01 · Retrieved 2026-10-21

  124. Data retention practices for Covered Models claude:cl-covered-routes-r2

    The updated guide excludes notified exception customers from the standard ZDR-transition instructions and says hosted Enterprise Chat/Cowork already use standard retention.

    ZDR configurations; eligible notices; cloud-provider storage; hosted Chat/Cowork · documented · Source date 2026-09-05 · Retrieved 2026-10-21

  125. How long do you store organization data? claude:cl-retention-r2

    Commercial saved-chat retention differs from API retention; backend deletion normally takes up to 30 days and safety/legal/feedback exceptions remain.

    Saved commercial chats; deletion; safety and feedback exceptions · documented · Source date 2026-07-01 · Retrieved 2026-10-21

  126. Configure custom data retention controls for Enterprise plans claude:cl-retention-admin-r2

    Current English guidance schedules over-age content on save and deletes through a daily background process, preserving project precedence and feature exclusions.

    Project precedence; daily deletion process; role and feature limits · documented · Source date not stated · Retrieved 2026-10-21

  127. Glean Data Processing Addendum v6Mar2026 glean:glean:dpa

    The DPA covers applicable Swiss and EU law, termination erasure, SCCs and 30-day subprocessor notice.

    Sections 1, 7, 9 and 10; SCC annexes · documented · Source date 2026-03-06 · Retrieved 2026-10-21

  128. Government requests for user information claude:cl-gov

    Anthropic documents valid-process review, rejection of deficient requests, notice exceptions and generally directing enterprise requests to the customer.

    Valid process; challenge; customer notice; exceptions · documented · Source date 2026-03-16 · Retrieved 2026-10-21

  129. Anthropic subprocessor list access route claude:cl-trust-route

    The public list URL redirects to a trust portal that returned no extractable entries in this research; countries and revision remain unverified.

    DPA Schedule 4 link; redirect to trust.anthropic.com/subprocessors · documented · Source date not stated · Retrieved 2026-10-21

  130. Introducing Claude Fable 5.1 and Claude Mythos 5.1 claude:cl-ai-act

    The provider announcement describes transparency-code signing, watermarking for later models and a restricted-preview detection API; this is not a deployer compliance verdict.

    Compliance with the EU AI Act · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  131. Anthropic commercial compliance credentials claude:claude:commercial-certifications-20261026

    The commercial privacy page claims ISO 27001:2022, ISO/IEC 42001:2023 and SOC 2 Type I/II. Copies are request-gated; issuer, certificate/report scope, period and validity were not inspected.

    Commercial-products applicability and credential list; HTTP 200, body SHA256 d44ecb66e9cf7636e39a9b9da3c61cc6513dfca890e68fcdaa1bc7051f310335 · vendor-claimed · Source date 2026-03-16 · Retrieved 2026-10-26

  132. Data Processing Addendum claude:cl-dpa-20261026

    The DPA covers confidential processing, subprocessors, audit access, security and post-termination return/deletion with transfer schedules.

    B.7; C; E/F; H; SCC/Swiss schedules; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 c11e0d2d380f6155e900d4357d2a154e85cd0b38db427ca11e5048e02c375218 on 2026-10-26 · documented · Source date 2025-02-24 · Retrieved 2026-10-26

  133. Glean Protect security page glean:glean:security-page

    Glean claims SOC 2 Type II, ISO 27001 and ISO 42001; no issuer-scoped certificate was retrieved.

    Enterprise security and compliance badges · vendor-claimed · Source date not stated · Retrieved 2026-10-21

  134. What are customer-managed encryption keys? claude:cl-cmek

    Eligible Enterprise organizations can use customer AWS/GCP/Azure master keys for certain chats, projects and files, with feature limitations.

    Eligibility; customer KMS; scope · documented · Source date 2026-06-15 · Retrieved 2026-10-21

  135. Restrict access to Claude with IP allowlisting claude:cl-ip

    Enterprise supports source-IP CIDR restrictions configured through support; externally shared artifacts can remain outside that restriction.

    Enterprise eligibility; coverage; external sharing exception · documented · Source date not stated · Retrieved 2026-10-21

  136. Glean customer-hosted AWS FAQ glean:glean:r4-aws-cmk-faq

    Customer-managed CMKs are supported for AWS, although the FAQ recommends default AWS-managed KMS keys and documents SCP-based emergency controls.

    Are customer managed keys supported? · documented · Source date not stated · Retrieved 2026-10-26

  137. Glean AWS account access and deployment model glean:glean:r4-aws-key-control

    The customer-hosted AWS deployment guide says customers own and control KMS customer-managed keys used for data at rest. This does not establish key control for Glean Hosted or GCP.

    Customer controls · documented · Source date not stated · Retrieved 2026-10-26

  138. Data retention practices for Covered Models claude:cl-covered-review

    Controlled reviewers may inspect safety-flagged retained data, with logged access; normal chat/Cowork already use standard retention.

    Human review; 30 days; affected ZDR configurations · documented · Source date 2026-09-05 · Retrieved 2026-10-21

  139. Glean DPA glean:glean:dpa-confidentiality

    General DPA confidentiality binds authorized personnel and no-less-protective subprocessor agreements; no specific §203/Art321 undertaking was retrieved.

    Section4 authorized personnel confidentiality; section9 subprocessor written agreement and necessary access · documented · Source date 2026-03-06 · Retrieved 2026-10-21

  140. Glean Enterprise Flex glean:glean:flex-price

    Enterprise Flex pools credits and separately meters advanced features and premium models; learned-memory billing starts November 7, 2026 for the stated scope.

    Enterprise Flex seats; FlexCredits; rate card · documented · Source date not stated · Retrieved 2026-10-21

  141. ECB euro reference historical rates claude:fx-20261020

    Directly retrieved ECB XML gives EUR 1 = USD 1.1215 = CHF 0.9237.

    Cube time=2026-10-20; USD and CHF · documented · Source date 2026-10-20 · Retrieved 2026-10-21

  142. Claude Enterprise consumption guide claude:cl-consumption

    The guide recommends Sonnet for routine/high-volume work and lower effort, while administrators configure the actual default and usage controls.

    Model/effort recommendations; defaults; limits · documented · Source date not stated · Retrieved 2026-10-21

  143. ECB historical euro reference rates glean:glean:fx-ecb

    The 2026-10-20 reference is EUR 1 = USD 1.1215 = CHF 0.9237.

    Cube time=2026-10-20, USD and CHF · documented · Source date 2026-10-20 · Retrieved 2026-10-21

  144. Change your default model on Customer Key glean:glean:r2-customer-default-example

    Customer Key admins choose defaults; GPT5.6 Luna is expressly an example, not a fixed or recommended routine model.

    Opening note and prerequisites · documented · Source date 2026-10-19 · Retrieved 2026-10-21

  145. OpenAI direct API pricing glean:glean:r2-direct-provider-proxy

    The shared direct-provider comparison uses USD0.10 input andUSD0.50 output per1M tokens; vendor usage is not replaced by this proxy.

    Standard short-context gpt-6-luna · documented · Source date not stated · Retrieved 2026-10-21

  146. GPT6 Luna model documentation glean:glean:r2-proxy-lowest-effort

    Lowest effort none is used only for the direct-provider comparison assumption.

    Reasoning effort · documented · Source date not stated · Retrieved 2026-10-21

  147. Export your organization data claude:cl-export-org-20261026

    Team/Enterprise Primary Owners can export organization conversation/user data; deleted content is excluded and links expire in 24 hours.

    Primary owner; scope; deleted items; link expiry; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 57af2f5ad8f732b35209851f2ba150423ac16e9d6a5c59718d6b0dd9ef672cae on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  148. Export your Claude data claude:cl-export-user-20261026

    Organization members can export their own chats when enabled, without uploaded-file contents; exports are web/Desktop only.

    Team/Enterprise owner enablement; contents; 24-hour link; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 5fe1cfd761095719efd95b5bc63049b1ceed6ddc3ed081373247053022153bfc on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  149. Access the Compliance API claude:cl-compliance-20261026

    Enterprise Compliance API exposes events, chats and file content with primary-owner activation and scoped organization keys.

    Eligibility; primary-owner activation; event/chat/file data; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 f641744bc193c80154bdb21a45e3c0527566f256728552432047c12936b79225 on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26

  150. Anthropic European office announcement claude:claude:regional-presence-20261026

    The dated company announcement identifies an existing Zurich office and plans for Munich and Paris. It does not establish current staffing, a Swiss contracting entity or guaranteed local-language support.

    November 7, 2025 announcement, Zurich and planned Munich offices; HTTP 200, body SHA256 f73fca94192490d5216bd82ba233110af7093cfb2d08e3848eb79d3c055eea72 · vendor-claimed · Source date 2025-11-07 · Retrieved 2026-10-26

  151. Claude Status claude:cl-status-20261026

    Claude publishes separate hosted-product components and an incident history without providing a scoped contractual SLA in this page.

    Component health; incident history; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 dabd165cf98d3b64e94051b42876be9d30ed1383af03d4c1a201674b97acb34e on 2026-10-26 · documented · Source date not stated · Retrieved 2026-10-26