{ "schemaVersion": 1, "rubricVersion": "1.1", "kind": "pair", "slug": "chatgpt-vs-glean", "canonicalUrl": "https://onaihq.com/compare/agents/chatgpt-vs-glean/", "markdownUrl": "https://onaihq.com/compare/agents/chatgpt-vs-glean/index.md", "dataUrl": "https://onaihq.com/compare/agents/chatgpt-vs-glean/data.json", "generatedAt": "2026-10-27", "lastCheckedAt": "2026-10-26", "lastCrossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-20", "publisher": { "name": "onAI", "url": "https://onaihq.com", "marketParticipant": true, "editorialControl": "onAI selects the products, rubric, sources and wording, including for comparisons that do not include onAI.", "disclosure": "Published by onAI. onAI also sells one of the products compared here. Findings about other products link to public sources so you can check them; statements about onAI are marked as stated by onAI." }, "products": [ { "id": "chatgpt", "name": "ChatGPT Business / Enterprise", "website": "https://chatgpt.com/business", "repository": null, "pageUrl": "https://onaihq.com/compare/agents/products/chatgpt/", "lifecycle": { "status": "sunset", "note": "The current custom-GPT FAQ says the transition affects all ChatGPT plans and schedules retirement for December 11, 2026, subject to account/workspace-specific notices. Qualified Enterprise deferrals may extend to February 11, 2027. Enterprise creation/publishing restrictions are separate from retirement.", "scope": "Custom GPTs on Business and Enterprise within this profile, according to each workspace notice. The FAQ also covers other plans. This is not a shutdown of ChatGPT, Work, plugins or the workspace service.", "continuation": "Migration to plugins. Under the planned workflow, GPT instructions become a skill, knowledge files become reference files, and connected apps are added; model choice, custom actions and sharing settings do not automatically transfer. Follow the affected workspace notice and test the replacement.", "announcementDate": null, "serviceEndDate": "2026-12-11", "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-gpt-migration-r2-20261026", "chatgpt:oa-enterprise-notes-20261026" ] }, "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" }, { "id": "chatgpt-work", "name": "ChatGPT Work and team tasks, distinct from regular Chat and coding-only Codex", "type": "agent-workspace" }, { "id": "chatgpt-office", "name": "Official Microsoft Office and Google Sheets add-ins where stated", "type": "suite-addin" } ], "sourcedClaimCount": 49, "statedByVendorCount": 0, "crossCheckedClaimCount": 49, "sourcedOnlyClaimCount": 0, "oldestCheckedAt": "2026-10-21", "lastCheckedAt": "2026-10-26" }, { "id": "glean", "name": "Glean", "website": "https://www.glean.com", "repository": null, "pageUrl": "https://onaihq.com/compare/agents/products/glean/", "lifecycle": { "status": "unknown", "note": null }, "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" }, { "id": "customer-cloud", "name": "Customer Hosted managed GCP or AWS tenant", "type": "managed-server" }, { "id": "desktop", "name": "Glean for Desktop Windows and macOS", "type": "desktop-app" }, { "id": "mobile", "name": "Glean iOS and Android", "type": "mobile-app" }, { "id": "extension", "name": "Glean browser extension and companion", "type": "browser-extension" }, { "id": "teams", "name": "Glean in Microsoft Teams", "type": "teams-app" }, { "id": "api", "name": "Glean APIs and remote MCP server", "type": "api" } ], "sourcedClaimCount": 50, "statedByVendorCount": 0, "crossCheckedClaimCount": 50, "sourcedOnlyClaimCount": 0, "oldestCheckedAt": "2026-10-21", "lastCheckedAt": "2026-10-26" } ], "coverage": { "totalCriteria": 51, "sharedCrossCheckedCriteria": 48, "sharedSourcedCriteria": 48, "crossCheckedCriteriaByProduct": { "chatgpt": 49, "glean": 50 }, "sourcedOnlyCriteriaByProduct": { "chatgpt": 0, "glean": 0 }, "sourcedCriteriaByProduct": { "chatgpt": 49, "glean": 50 }, "crossCheckedCriterionRows": 51, "sourcedOnlyCriterionRows": 0, "sourcedCriterionRows": 51, "statedByVendorRows": 0 }, "criteria": [ { "id": "MOD-01", "title": "Model catalogue and providers", "group": { "id": 1, "name": "Models" }, "judgment": "List each available model by provider and plan, including reasoning, fast and multimodal variants. Record whether the user picks the model, the product routes automatically, or both. A provider counts only if at least one of its current models is selectable on the scoped plan.", "questions": [ { "id": "providers", "question": "Which model providers are available?" }, { "id": "current_models", "question": "Which current models are selectable on this plan?" }, { "id": "user_choice", "question": "Can users pick the model per chat?" }, { "id": "auto_routing", "question": "Does the product route between models automatically, and is the chosen model shown?" }, { "id": "multimodal_input", "question": "Which models accept images, audio or files?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:MOD-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Business and Enterprise Chat use GPT6/Sol and Pro/Astra names; Work exposes a separate picker and model set.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-work" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "Business Standard/Premium Chat and Work; Enterprise/Edu model access only as specified in their dedicated model guide", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-work", "name": "ChatGPT Work and team tasks, distinct from regular Chat and coding-only Codex", "type": "agent-workspace" } ] }, "questions": [ { "id": "providers", "question": "Which model providers are available?", "support": "supported", "answer": "These plan-specific Chat and Work catalogues use OpenAI models; connected apps are not additional chat-model providers.", "evidenceIds": [ "chatgpt:oa-business-models-r2", "chatgpt:oa-enterprise-models-r2" ] }, { "id": "current_models", "question": "Which current models are selectable on this plan?", "support": "partial", "answer": "Business and eligible Enterprise Chat: GPT6 at Instant–ExtraHigh is powered by GPT6 Sol; GPT6 Pro uses Astra. Business Work lists GPT6 Sol/6.1Sol/Luna, with other options only when enabled. Enterprise/Edu Work access also depends on rollout and roles. These are experience-specific names, not one universal picker.", "evidenceIds": [ "chatgpt:oa-business-models-r2", "chatgpt:oa-enterprise-models-r2" ] }, { "id": "user_choice", "question": "Can users pick the model per chat?", "support": "supported", "answer": "Business and Enterprise dedicated guides describe their Chat picker/effort choices; Work has a separate model/effort selector. Available options depend on seat/workspace/rollout.", "evidenceIds": [ "chatgpt:oa-business-models-r2", "chatgpt:oa-enterprise-models-r2", "chatgpt:oa-work-r2" ] }, { "id": "auto_routing", "question": "Does the product route between models automatically, and is the chosen model shown?", "support": "partial", "answer": "Business can add reasoning while Instant is selected and exposes Higher intelligence in Settings>General. Enterprise/Edu document workspace automatic-routing controls. Exact per-request routed identity was not observed.", "evidenceIds": [ "chatgpt:oa-business-models-r2", "chatgpt:oa-enterprise-models-r2" ] }, { "id": "multimodal_input", "question": "Which models accept images, audio or files?", "support": "partial", "answer": "Paid workspaces accept supported image/file/audio inputs; per-model modality mapping was not completely verified.", "evidenceIds": [ "chatgpt:oa-files" ] } ], "limitations": [ "Reconciliation: Work overview uses a broad not-in-regular-Chat sentence for its picker labels; dedicated Business/Enterprise Chat guides explicitly explain Sol powering the GPT6 Chat alias. GPT6.1Sol and Luna are not selectable in regular Chat.", "No tenant picker, per-model modality matrix or routing trace was observed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business-models-r2", "chatgpt:oa-enterprise-models-r2", "chatgpt:oa-work-r2", "chatgpt:oa-files" ] }, { "productId": "glean", "claimId": "glean:MOD-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Model Hub documents multi-provider choice and Auto routing. New department Auto policies require opt-in rollout as of October 21, with GA scheduled October 29.", "availability": "unknown", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "As of 2026-10-21: established model catalog plus opt-in new Auto-policy rollout; no tenant observed", "plan": "Core Suite + Model Hub Usage with Universal Model Key or Customer Key; new department policies only on Glean-key deployments with rollout enabled. Enterprise Flex billing is separate.", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "providers", "question": "Which model providers are available?", "support": "supported", "answer": "Model Hub lists OpenAI, Anthropic, Google, Amazon, Glean and open models through Baseten/Fireworks. Availability is conditional on enabled model and route.", "evidenceIds": [ "glean:glean:models", "glean:glean:r2-core-entitlements" ] }, { "id": "current_models", "question": "Which current models are selectable on this plan?", "support": "partial", "answer": "Representative listed models include GPT-6.1 Sol, GPT-6 Astra/Sol/Luna, Claude Sonnet 5.5, Opus 5.5, Gemini 3.8 Flash, Waldo and GLM 5.3. Actual tenant-enabled selections were not observed.", "evidenceIds": [ "glean:glean:models", "glean:glean:r2-core-entitlements" ] }, { "id": "user_choice", "question": "Can users pick the model per chat?", "support": "supported", "answer": "With Glean Universal Model Key users can select a specific enabled model or Auto. Customer Key uses configured defaults and has separate availability constraints.", "evidenceIds": [ "glean:glean:models", "glean:glean:key-matrix", "glean:glean:r2-core-entitlements" ] }, { "id": "auto_routing", "question": "Does the product route between models automatically, and is the chosen model shown?", "support": "partial", "answer": "Universal Model Key Auto routes among enabled models. The new department policies require Feature rollouts opt-in from October 15 as of this October 21 check; GA is scheduled October 29. Customer Key Auto uses admin defaults. Per-request selected-model visibility was not established.", "evidenceIds": [ "glean:glean:models", "glean:glean:key-matrix", "glean:glean:r2-core-entitlements", "glean:glean:r3-october-rollout-migration" ] }, { "id": "multimodal_input", "question": "Which models accept images, audio or files?", "support": "partial", "answer": "Uploads, image generation and real-time voice are documented; supported input types vary by model and the key-feature matrix. A complete per-model input matrix was not verified.", "evidenceIds": [ "glean:glean:uploads", "glean:glean:key-matrix", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "This criterion combines established model choice with an opt-in policy rollout; no blanket current GA status is asserted for the new policies. Enabled tenant models and per-request routing were not observed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:models", "glean:glean:r2-core-entitlements", "glean:glean:key-matrix", "glean:glean:r3-october-rollout-migration", "glean:glean:uploads" ] } ] }, { "id": "MOD-02", "title": "Model freshness", "group": { "id": 1, "name": "Models" }, "judgment": "Measure the days from a provider's general release to availability in the product for the last three major releases from OpenAI, Anthropic and Google (and Mistral where offered). Use dated changelogs or observation. Record deprecation notice for retired models.", "questions": [ { "id": "release_lag_days", "question": "What was the lag for each of the last three major releases, per provider?" }, { "id": "changelog", "question": "Is there a dated public model changelog?" }, { "id": "deprecation_notice", "question": "How much notice is given before a model is removed?" }, { "id": "version_pinning", "question": "Can an admin keep an older model version?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:MOD-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Dated release notes exist; a three-release provider/product lag series remains unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "release_lag_days", "question": "What was the lag for each of the last three major releases, per provider?", "support": "unknown", "answer": "What was the lag for each of the last three major releases, per provider? Unverified after checking OpenAI Business/Enterprise documentation, current model and app pages, service agreement and release notes retrieved 2026-10-21; no paid workspace or shared fixture.", "evidenceIds": [] }, { "id": "changelog", "question": "Is there a dated public model changelog?", "support": "supported", "answer": "Business and Enterprise/Edu have dated release notes.", "evidenceIds": [ "chatgpt:oa-business-notes", "chatgpt:oa-enterprise-notes" ] }, { "id": "deprecation_notice", "question": "How much notice is given before a model is removed?", "support": "unknown", "answer": "No universal model-removal notice or three current model retirement examples were established from the checked release notes. Planned custom-GPT retirement is recorded separately in roadmapReview.", "evidenceIds": [] }, { "id": "version_pinning", "question": "Can an admin keep an older model version?", "support": "partial", "answer": "Both current Business and Enterprise model guides say an explicit GPT5.6Sol selection remains during the GPT6 rollout. This is preserved selection, not indefinite administrator version pinning.", "evidenceIds": [ "chatgpt:oa-business-models-r2", "chatgpt:oa-enterprise-models-r2" ] } ], "limitations": [ "No three-release provider/product lag series or general guaranteed model-removal notice period was established.", "Retained explicit model selection is documented separately for Business and Enterprise; no permanent pinned-service promise." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business-notes", "chatgpt:oa-enterprise-notes", "chatgpt:oa-business-models-r2", "chatgpt:oa-enterprise-models-r2" ] }, { "productId": "glean", "claimId": "glean:MOD-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Dated release notes and model deprecation guidance are public; comparable release-lag measurements remain unknown.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite/Enterprise Flex Model Hub; Customer Key deprecation policy distinguished from Universal Model Key", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "release_lag_days", "question": "What was the lag for each of the last three major releases, per provider?", "support": "unknown", "answer": "What was the lag for each of the last three major releases, per provider? The release notes were checked, but provider general-release dates and scoped product-availability dates were not paired for the last three releases per provider.", "evidenceIds": [] }, { "id": "changelog", "question": "Is there a dated public model changelog?", "support": "supported", "answer": "Public dated release notes include October 15, 2026 and model announcements.", "evidenceIds": [ "glean:glean:release", "glean:glean:r2-core-entitlements" ] }, { "id": "deprecation_notice", "question": "How much notice is given before a model is removed?", "support": "partial", "answer": "For Customer Key Assistant, email notices are described at 60 and 15 days. The page also describes automatic migration for deprecated configurations; application to each removal needs confirmation.", "evidenceIds": [ "glean:glean:deprecation", "glean:glean:r2-core-entitlements" ] }, { "id": "version_pinning", "question": "Can an admin keep an older model version?", "support": "partial", "answer": "Customer Key admins manage upgrades but deprecated models stop being usable. No indefinite version-pinning entitlement is established.", "evidenceIds": [ "glean:glean:deprecation", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:release", "glean:glean:r2-core-entitlements", "glean:glean:deprecation" ] } ] }, { "id": "MOD-03", "title": "Bring-your-own keys and provider contracts", "group": { "id": 1, "name": "Models" }, "judgment": "Record customer-held API keys, customer cloud accounts (Azure OpenAI, Bedrock, Vertex), and aggregator routes (OpenRouter, LiteLLM) as separate routes. Record what still works without a vendor-provided model, whether prices change with BYO, and documented restrictions. API-key support does not imply support for the customer's own Azure contract.", "questions": [ { "id": "own_api_keys", "question": "Can the customer use its own provider API keys?" }, { "id": "own_cloud_contract", "question": "Can it use its own Azure OpenAI, Bedrock or Vertex deployment?" }, { "id": "custom_endpoint", "question": "Can an admin add any OpenAI-compatible endpoint?" }, { "id": "byo_pricing", "question": "Does BYO change the licence price?" }, { "id": "byo_restrictions", "question": "Which features stop working with BYO?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:MOD-03", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "glean", "claimId": "glean:MOD-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Customer Key supports named provider accounts; it has documented feature and cloud restrictions.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted", "customer-cloud" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Customer Key + Glean-family Model Hub Usage; Enterprise Flex Customer Key/private-cloud discounts are separately contractual", "addOns": [], "deploymentMode": null, "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" }, { "id": "customer-cloud", "name": "Customer Hosted managed GCP or AWS tenant", "type": "managed-server" } ] }, "questions": [ { "id": "own_api_keys", "question": "Can the customer use its own provider API keys?", "support": "supported", "answer": "Customer Key supports customer provider credentials including OpenAI and direct Anthropic keys.", "evidenceIds": [ "glean:glean:models", "glean:glean:r2-core-entitlements" ] }, { "id": "own_cloud_contract", "question": "Can it use its own Azure OpenAI, Bedrock or Vertex deployment?", "support": "partial", "answer": "Customer Key supports Azure OpenAI and named provider credentials. The supported-LLMs matrix permits Vertex only on GCP and Bedrock only on AWS; Configure LLMs separately says customer AWS can use Vertex, while its Vertex setup heading says GCP-only. AWS/Vertex eligibility is therefore unknown; no cross-cloud promise is made.", "evidenceIds": [ "glean:glean:models", "glean:glean:key-matrix", "glean:glean:r2-auto-policy-and-cloud-conflict", "glean:glean:r2-core-entitlements" ] }, { "id": "custom_endpoint", "question": "Can an admin add any OpenAI-compatible endpoint?", "support": "unknown", "answer": "Can an admin add any OpenAI-compatible endpoint? The supported-provider configuration and key matrix were checked; arbitrary OpenAI-compatible customer endpoints are not established.", "evidenceIds": [] }, { "id": "byo_pricing", "question": "Does BYO change the licence price?", "support": "partial", "answer": "Core Suite Customer Key limits Glean Model Hub charges to Glean-family usage; customer provider use is paid directly. Enterprise Flex says seats/credits are discounted for own-key/private-cloud customers but publishes no numeric adjustment.", "evidenceIds": [ "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "byo_restrictions", "question": "Which features stop working with BYO?", "support": "supported", "answer": "The key matrix marks Meeting Notes and podcast artifacts unsupported on Customer Key. Text defaults share one provider; image models may differ. Memory depends on deployment readiness.", "evidenceIds": [ "glean:glean:key-matrix", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:models", "glean:glean:r2-core-entitlements", "glean:glean:key-matrix", "glean:glean:r2-auto-policy-and-cloud-conflict", "glean:glean:r2-flex-entitlements" ] } ] }, { "id": "MOD-04", "title": "Local and self-hosted models", "group": { "id": 1, "name": "Models" }, "judgment": "Record support for models running in the customer's environment (vLLM, Ollama, TGI or similar) and which features work with them: chat, RAG, tools, embeddings. Distinguish a documented, supported route from a generic endpoint that happens to work.", "questions": [ { "id": "self_hosted_chat", "question": "Can chat use a customer-hosted model?" }, { "id": "self_hosted_embeddings", "question": "Can retrieval use customer-hosted embeddings?" }, { "id": "feature_parity", "question": "Which features fail with self-hosted models?" }, { "id": "vendor_hosted_open_models", "question": "Does the vendor host open-weight models in EU/CH?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:MOD-04", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] }, { "productId": "glean", "claimId": "glean:MOD-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The documented Universal Model Key open models run in the US. Supported customer-operated chat and embedding routes remain unknown.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public open-model guide retrieved 2026-10-26; no deployment observed", "plan": "Universal Model Key open-model route; current guide does not name a Core Suite/Flex entitlement for customer-operated models", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "self_hosted_chat", "question": "Can chat use a customer-hosted model?", "support": "unknown", "answer": "Can chat use a customer-hosted model? The public Model Hub, Customer Key matrix and deployment guides describe named hosted-provider routes. They do not establish supported vLLM/Ollama/TGI chat, customer embeddings, parity or vendor-hosted open-model inference in a named EU/CH region. Creator-region model toggles do not prove inference location.", "evidenceIds": [] }, { "id": "self_hosted_embeddings", "question": "Can retrieval use customer-hosted embeddings?", "support": "unknown", "answer": "Can retrieval use customer-hosted embeddings? The public Model Hub, Customer Key matrix and deployment guides describe named hosted-provider routes. They do not establish supported vLLM/Ollama/TGI chat, customer embeddings, parity or vendor-hosted open-model inference in a named EU/CH region. Creator-region model toggles do not prove inference location.", "evidenceIds": [] }, { "id": "feature_parity", "question": "Which features fail with self-hosted models?", "support": "unknown", "answer": "Which features fail with self-hosted models? The public Model Hub, Customer Key matrix and deployment guides describe named hosted-provider routes. They do not establish supported vLLM/Ollama/TGI chat, customer embeddings, parity or vendor-hosted open-model inference in a named EU/CH region. Creator-region model toggles do not prove inference location.", "evidenceIds": [] }, { "id": "vendor_hosted_open_models", "question": "Does the vendor host open-weight models in EU/CH?", "support": "unsupported", "answer": "For Universal Model Key open models described in the region-control guide, inference is hosted in the US regardless of creator country. That documented route does not provide EU/CH-hosted open-model inference; other private contracts are unverified.", "evidenceIds": [ "glean:glean:r4-open-model-inference" ] } ], "limitations": [ "The US inference finding is limited to the Universal Model Key open models described by the source. No absence of every conceivable private deployment is inferred." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "glean:glean:r4-open-model-inference" ] } ] }, { "id": "MOD-05", "title": "Model control and usage limits", "group": { "id": 1, "name": "Models" }, "judgment": "Record admin allow-lists per group, default models, restrictions on which models may see which data, and per-user rate or fair-use limits. Test one restriction with two users in different groups. Record limits as enforced stops, warnings or undocumented fair use.", "questions": [ { "id": "model_allowlist_by_group", "question": "Can admins limit models per group?" }, { "id": "data_bound_models", "question": "Can admins restrict which models receive connector or knowledge content?" }, { "id": "default_model", "question": "Can admins set the default model?" }, { "id": "user_limits", "question": "What per-user message or token limits apply, and are they published?" }, { "id": "limit_behaviour", "question": "What happens when a limit is reached?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:MOD-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Enterprise model and default controls are documented; Business allowances depend on seat type.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "model_allowlist_by_group", "question": "Can admins limit models per group?", "support": "supported", "answer": "Enterprise/Edu model access uses workspace settings and RBAC; groups can receive roles.", "evidenceIds": [ "chatgpt:oa-models", "chatgpt:oa-admin-quickstart" ] }, { "id": "data_bound_models", "question": "Can admins restrict which models receive connector or knowledge content?", "support": "unknown", "answer": "Can admins restrict which models receive connector or knowledge content? Unverified after checking OpenAI Business/Enterprise documentation, current model and app pages, service agreement and release notes retrieved 2026-10-21; no paid workspace or shared fixture.", "evidenceIds": [] }, { "id": "default_model", "question": "Can admins set the default model?", "support": "supported", "answer": "Enterprise admins choose separate Chat and Work starting models/effort; defaults do not grant access.", "evidenceIds": [ "chatgpt:oa-admin-settings" ] }, { "id": "user_limits", "question": "What per-user message or token limits apply, and are they published?", "support": "partial", "answer": "Business Premium includes five times Standard usage and no five-hour cap; exact prompt count depends on task/model.", "evidenceIds": [ "chatgpt:oa-business" ] }, { "id": "limit_behaviour", "question": "What happens when a limit is reached?", "support": "partial", "answer": "Eligible work can draw workspace credits after included allowance; insufficient credits can stop credit-backed features.", "evidenceIds": [ "chatgpt:oa-credit-controls" ] } ], "limitations": [ "No two-group model or data-bound-model test was run. Virtually unlimited Enterprise messages do not imply zero-dollar usage under token-billed contracts." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-models", "chatgpt:oa-admin-quickstart", "chatgpt:oa-admin-settings", "chatgpt:oa-business", "chatgpt:oa-credit-controls" ] }, { "productId": "glean", "claimId": "glean:MOD-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Model restrictions and blocking usage limits are documented; new department Auto policies remain an opt-in rollout on October 21.", "availability": "unknown", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "As of 2026-10-21: existing controls plus opt-in Auto policies; policy GA scheduled 2026-10-29", "plan": "Core Suite/Enterprise Flex model governance and usage limits; new Auto policies require Glean-key deployment and Feature rollouts opt-in. Legacy Enterprise exclusions preserved.", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "model_allowlist_by_group", "question": "Can admins limit models per group?", "support": "supported", "answer": "Eligible models can be allowed by department or synced IdP group. Default models cannot carry these restrictions; membership refresh is not immediate.", "evidenceIds": [ "glean:glean:model-controls", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "data_bound_models", "question": "Can admins restrict which models receive connector or knowledge content?", "support": "partial", "answer": "Admins can exclude connectors, folders/sites or individual documents from all LLM responses. This is an all-LLM content boundary; per-model data classification rules were not established.", "evidenceIds": [ "glean:glean:restrictions", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "default_model", "question": "Can admins set the default model?", "support": "partial", "answer": "Customer Key admins set defaults. Universal Model Key admins manage available models; the new department Auto policies require rollout opt-in on October 21, with GA scheduled October 29. They are not a verified generally available policy entitlement on the check date.", "evidenceIds": [ "glean:glean:model-config", "glean:glean:key-matrix", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements", "glean:glean:r3-october-rollout-migration" ] }, { "id": "user_limits", "question": "What per-user message or token limits apply, and are they published?", "support": "supported", "answer": "Core Suite and Enterprise Flex support configurable monthly per-user defaults and overrides. Limits reset each calendar month; legacy Enterprise lacks user/agent limits.", "evidenceIds": [ "glean:glean:limits", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "limit_behaviour", "question": "What happens when a limit is reached?", "support": "supported", "answer": "Admins select alert-only or block. An in-flight run finishes, then subsequent billable use is blocked until reset; slight overage can occur.", "evidenceIds": [ "glean:glean:limits", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] } ], "limitations": [ "Existing controls and the new policy rollout have different availability. No two-user enforcement test was run; hiding premium models alone does not prevent Auto from using them." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:model-controls", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements", "glean:glean:restrictions", "glean:glean:model-config", "glean:glean:key-matrix", "glean:glean:r3-october-rollout-migration", "glean:glean:limits" ] } ] }, { "id": "KNOW-01", "title": "Files in chat", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Record supported formats, size and count limits, scanned-PDF OCR, tables and spreadsheets, images inside documents, and whether a file is read in full or retrieved in chunks. Upload the shared fixture set (long German PDF, scanned contract, Excel with formulas, PowerPoint) and record failures.", "questions": [ { "id": "formats", "question": "Which formats are accepted?" }, { "id": "limits", "question": "What size and count limits apply per file and chat?" }, { "id": "ocr", "question": "Are scanned PDFs read?" }, { "id": "spreadsheets", "question": "Are Excel tables read with structure intact?" }, { "id": "full_vs_chunked", "question": "Is the whole file used or only retrieved parts, and does the user see which?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:KNOW-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Formats and upload limits are documented; shared-fixture fidelity is untested.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "formats", "question": "Which formats are accepted?", "support": "supported", "answer": "DOCX/PDF/TXT, XLS/XLSX/CSV/TSV, PPTX and supported image/audio uploads.", "evidenceIds": [ "chatgpt:oa-files" ] }, { "id": "limits", "question": "What size and count limits apply per file and chat?", "support": "supported", "answer": "Documents 512 MB/2M tokens; spreadsheets about 50 MB; images 20 MB; up to 80 uploads/3 hours, subject to peak reductions.", "evidenceIds": [ "chatgpt:oa-files" ] }, { "id": "ocr", "question": "Are scanned PDFs read?", "support": "partial", "answer": "Enterprise PDF visual retrieval can process embedded visual content; other plans use text-based retrieval. A scanned-contract OCR test was not run.", "evidenceIds": [ "chatgpt:oa-files" ] }, { "id": "spreadsheets", "question": "Are Excel tables read with structure intact?", "support": "partial", "answer": "Python analysis accepts structured sheets; formula/structure fidelity was not tested.", "evidenceIds": [ "chatgpt:oa-analysis" ] }, { "id": "full_vs_chunked", "question": "Is the whole file used or only retrieved parts, and does the user see which?", "support": "unknown", "answer": "Is the whole file used or only retrieved parts, and does the user see which? Unverified after checking upload and analysis documentation; full/chunk selection and the long-PDF/scanned-contract/formula/PPT fixture were not observed.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: full_vs_chunked.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-files", "chatgpt:oa-analysis" ] }, { "productId": "glean", "claimId": "glean:KNOW-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Chat uploads support common office formats with explicit size limits and OCR prerequisites.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Assistant + Model Hub Usage; Enterprise Flex doc uploads follow its named Assistant mode allowances", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "formats", "question": "Which formats are accepted?", "support": "supported", "answer": "Documented formats include PDF, DOC/DOCX, XLS/XLSX/XLSM, PPT/PPTX, text and image files; audio/video uploads are excluded.", "evidenceIds": [ "glean:glean:uploads", "glean:glean:r2-core-entitlements" ] }, { "id": "limits", "question": "What size and count limits apply per file and chat?", "support": "supported", "answer": "128K models allow 5 files at 64 MB each; 32K models 4 at 32 MB; 8K models 2 at 16 MB. Minimum file size is 1 KB.", "evidenceIds": [ "glean:glean:uploads", "glean:glean:r2-core-entitlements" ] }, { "id": "ocr", "question": "Are scanned PDFs read?", "support": "supported", "answer": "Scanned PDFs require OCR enabled by an administrator or support.", "evidenceIds": [ "glean:glean:uploads", "glean:glean:r2-core-entitlements" ] }, { "id": "spreadsheets", "question": "Are Excel tables read with structure intact?", "support": "partial", "answer": "Data Analysis handles uploaded spreadsheets, but merged cells, hierarchical tables, charts and complex structures have limited support. Fixture formula and structure fidelity was not tested.", "evidenceIds": [ "glean:glean:analysis", "glean:glean:r2-core-entitlements" ] }, { "id": "full_vs_chunked", "question": "Is the whole file used or only retrieved parts, and does the user see which?", "support": "partial", "answer": "Uploaded analysis files expose full raw content within size limits; referenced indexed spreadsheets may be truncated. Archives are inspected on demand in Thinking mode. Complete visibility into selected chunks was not verified.", "evidenceIds": [ "glean:glean:analysis", "glean:glean:uploads", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Shared long-PDF, scan, spreadsheet and presentation fixture was not run." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:uploads", "glean:glean:r2-core-entitlements", "glean:glean:analysis" ] } ] }, { "id": "KNOW-02", "title": "Knowledge bases and shared collections", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Record curated document collections that persist across chats, who can create and share them, size limits, and how they attach to assistants. Distinguish personal, group and organisation-wide scope.", "questions": [ { "id": "persistent_collections", "question": "Can users keep document collections across chats?" }, { "id": "sharing_scope", "question": "Can collections be shared with users, groups or the whole organisation?" }, { "id": "size_limits", "question": "What are the collection limits?" }, { "id": "assistant_binding", "question": "Can collections be bound to an assistant?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:KNOW-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Projects and GPT knowledge persist curated content with sharing and file limits.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "persistent_collections", "question": "Can users keep document collections across chats?", "support": "supported", "answer": "Projects retain chats, files and instructions across related work.", "evidenceIds": [ "chatgpt:oa-projects" ] }, { "id": "sharing_scope", "question": "Can collections be shared with users, groups or the whole organisation?", "support": "partial", "answer": "Shared projects expose project contents to admitted members and support group invitations where permitted; full entitlement matrix was not tested.", "evidenceIds": [ "chatgpt:oa-projects" ] }, { "id": "size_limits", "question": "What are the collection limits?", "support": "supported", "answer": "Business/Enterprise/Edu projects allow 40 files; a GPT can have up to 20 knowledge files.", "evidenceIds": [ "chatgpt:oa-files" ] }, { "id": "assistant_binding", "question": "Can collections be bound to an assistant?", "support": "supported", "answer": "GPTs can bind knowledge files; project chats can use GPTs under documented constraints.", "evidenceIds": [ "chatgpt:oa-files", "chatgpt:oa-projects" ] } ], "limitations": [ "Custom GPT retirement is planned for affected Enterprise workspaces; the dates are in the roadmap review." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-projects", "chatgpt:oa-files" ] }, { "productId": "glean", "claimId": "glean:KNOW-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Core Suite includes Library Collections; the replacement Projects rollout and plan entitlement remain qualified.", "availability": "unknown", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Library Collections included; current Projects rollout/entitlement not separately established", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "persistent_collections", "question": "Can users keep document collections across chats?", "support": "partial", "answer": "Core Suite includes persistent Library Collections. Projects documentation describes a replacement containing chats/documents/files/artifacts, but current Core Suite/Enterprise Flex Projects entitlement and migration rollout were not verified.", "evidenceIds": [ "glean:glean:r2-core-entitlements", "glean:glean:projects" ] }, { "id": "sharing_scope", "question": "Can collections be shared with users, groups or the whole organisation?", "support": "unknown", "answer": "The Projects guide describes private-by-default and people/group sharing, but current Projects rollout/entitlement under Core Suite or Enterprise Flex is not separately established. No current plan-scoped project-sharing guarantee is made.", "evidenceIds": [] }, { "id": "size_limits", "question": "What are the collection limits?", "support": "unknown", "answer": "What are the collection limits? The Projects guide and agent builder were checked, but a current project size cap and direct knowledge-binding contract are not specified.", "evidenceIds": [] }, { "id": "assistant_binding", "question": "Can collections be bound to an assistant?", "support": "unknown", "answer": "Projects and Agent Builder were checked; direct binding of a persistent Project or Collection to an assistant was not established.", "evidenceIds": [] } ], "limitations": [ "Projects are rolling out gradually and may not be enabled for a given deployment. Chat and artifact sharing is separate from project membership.", "Projects is documented as a gradual replacement for Collections, but its current Core Suite/Enterprise Flex entitlement and rollout were not verified." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:r2-core-entitlements", "glean:glean:projects" ] } ] }, { "id": "KNOW-03", "title": "Enterprise connectors", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "List each connector separately with plan, availability and setup owner: SharePoint, OneDrive, Outlook, Teams, Google Drive, Gmail, Confluence, Jira, Notion, Box, Salesforce, ServiceNow, file shares. Record whether the vendor or a third party (or the customer via MCP) provides it, and whether it needs admin consent. A connector listed on a roadmap or partner page is `announced`. An on-prem connector or gateway proves access to local data, not a self-hosted platform (DATA-02).", "questions": [ { "id": "microsoft_365", "question": "Which M365 sources (SharePoint, OneDrive, Outlook, Teams) are connected?" }, { "id": "google_workspace", "question": "Which Google sources are connected?" }, { "id": "atlassian", "question": "Confluence and Jira?" }, { "id": "other_systems", "question": "Which other business systems?" }, { "id": "on_prem_sources", "question": "Can on-prem file shares or databases be connected?" }, { "id": "connector_provider", "question": "Who builds and maintains each connector?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:KNOW-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Live apps and custom MCP connect business data; individual app entitlement and permission scope matter.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "microsoft_365", "question": "Which M365 sources (SharePoint, OneDrive, Outlook, Teams) are connected?", "support": "supported", "answer": "SharePoint covers supported SharePoint/OneDrive work content. Current Enterprise notes describe Teams and Outlook live-app controls.", "evidenceIds": [ "chatgpt:oa-sharepoint", "chatgpt:oa-enterprise-notes" ] }, { "id": "google_workspace", "question": "Which Google sources are connected?", "support": "partial", "answer": "Current app/release documentation includes Google Drive and Gmail event connections; permissions and region depend on the app.", "evidenceIds": [ "chatgpt:oa-apps", "chatgpt:oa-team-tasks" ] }, { "id": "atlassian", "question": "Confluence and Jira?", "support": "partial", "answer": "Business release notes list the Atlassian Rovo MCP connection for Jira, Confluence and Compass; current per-region rollout was not trialled.", "evidenceIds": [ "chatgpt:oa-business-notes" ] }, { "id": "other_systems", "question": "Which other business systems?", "support": "partial", "answer": "Slack is documented; Business app templates include GitHub Enterprise, Snowflake and Databricks. Box, Salesforce and ServiceNow details remain unverified.", "evidenceIds": [ "chatgpt:oa-business-notes" ] }, { "id": "on_prem_sources", "question": "Can on-prem file shares or databases be connected?", "support": "partial", "answer": "Custom remote MCP can reach private systems through a secure tunnel; named file-share/database coverage and deployment entitlement were not tested.", "evidenceIds": [ "chatgpt:oa-mcp" ] }, { "id": "connector_provider", "question": "Who builds and maintains each connector?", "support": "partial", "answer": "OpenAI-built, partner and customer MCP apps coexist; the responsible publisher must be checked per app.", "evidenceIds": [ "chatgpt:oa-mcp" ] } ], "limitations": [ "Microsoft Entra consent and ChatGPT app/action enablement are distinct. No connector list is treated as a passed retrieval test." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-sharepoint", "chatgpt:oa-enterprise-notes", "chatgpt:oa-apps", "chatgpt:oa-team-tasks", "chatgpt:oa-business-notes", "chatgpt:oa-mcp" ] }, { "productId": "glean", "claimId": "glean:KNOW-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Glean documents M365, Google and Atlassian connectors, with indexed and live patterns depending on source.", "availability": "generally-available", "delivery": "official-integration", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite native connectors included; individual connector setup/consent still required; Enterprise Flex platform connections use applicable feature allowances", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "microsoft_365", "question": "Which M365 sources (SharePoint, OneDrive, Outlook, Teams) are connected?", "support": "supported", "answer": "SharePoint and OneDrive support indexing and live retrieval. Outlook and Teams are listed separately; Teams includes channels and opt-in private/meeting chats. M365 indexing requires application permissions and admin consent.", "evidenceIds": [ "glean:glean:sharepoint", "glean:glean:onedrive", "glean:glean:outlook", "glean:glean:teams-connector", "glean:glean:r2-core-entitlements" ] }, { "id": "google_workspace", "question": "Which Google sources are connected?", "support": "supported", "answer": "Google Drive and Gmail have official indexing documentation; Drive setup uses directory delegation. Plan-specific connector entitlements remain contractual.", "evidenceIds": [ "glean:glean:drive", "glean:glean:gmail", "glean:glean:r2-core-entitlements" ] }, { "id": "atlassian", "question": "Confluence and Jira?", "support": "partial", "answer": "The official catalog lists Confluence and Jira, including Cloud and Data Center documentation. Tenant setup and per-plan limits were not tested.", "evidenceIds": [ "glean:glean:connectors", "glean:glean:r2-core-entitlements" ] }, { "id": "other_systems", "question": "Which other business systems?", "support": "partial", "answer": "The catalog includes Box, Salesforce, Notion, Slack, Zendesk and other systems. Individual entitlements, scopes and consent were not verified for every connector.", "evidenceIds": [ "glean:glean:connectors", "glean:glean:r2-core-entitlements" ] }, { "id": "on_prem_sources", "question": "Can on-prem file shares or databases be connected?", "support": "partial", "answer": "Deployment guidance supports private connectivity for on-premise connectors. This establishes a network option, not every file share/database or a locally hosted whole platform.", "evidenceIds": [ "glean:glean:deploy", "glean:glean:r2-core-entitlements" ] }, { "id": "connector_provider", "question": "Who builds and maintains each connector?", "support": "partial", "answer": "Glean publishes native connector guides; custom connectors and MCP routes are separate. Maintenance ownership for every listed third-party integration was not established.", "evidenceIds": [ "glean:glean:connectors", "glean:glean:gateway", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:sharepoint", "glean:glean:onedrive", "glean:glean:outlook", "glean:glean:teams-connector", "glean:glean:r2-core-entitlements", "glean:glean:drive", "glean:glean:gmail", "glean:glean:connectors", "glean:glean:deploy", "glean:glean:gateway" ] } ] }, { "id": "KNOW-04", "title": "Permission-aware retrieval", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Using two test users, verify that a restricted document in the fixture tenant is never cited or summarised for the user without access, including after a permission change. Record whether permissions are enforced at query time by the source system, mirrored into an index, or not enforced. Record the propagation delay of a revocation.", "questions": [ { "id": "source_permissions_respected", "question": "Are source permissions enforced per user?" }, { "id": "enforcement_point", "question": "Does the source system, a mirrored index or nothing enforce them?" }, { "id": "revocation_delay", "question": "How quickly does a removed permission take effect?" }, { "id": "admin_scope_controls", "question": "Can admins exclude sites, folders or labels?" }, { "id": "sensitivity_labels", "question": "Are Microsoft Purview or similar labels respected?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:KNOW-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Connected sources inherit user permissions; plan entitlement for additional SharePoint site/label controls remains unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "Business/Enterprise/Edu Company Knowledge source permissions and app enablement; SharePoint policy controls require separate workspace enablement with plan eligibility unverified", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "source_permissions_respected", "question": "Are source permissions enforced per user?", "support": "supported", "answer": "Company Knowledge is documented for Business/Enterprise/Edu and retrieves only content the connected source account permits.", "evidenceIds": [ "chatgpt:oa-company-r2" ] }, { "id": "enforcement_point", "question": "Does the source system, a mirrored index or nothing enforce them?", "support": "partial", "answer": "Live SharePoint checks authorized Microsoft-account access and requires delegated Sites.Read.All/Files.Read.All; setup availability remains workspace-dependent.", "evidenceIds": [ "chatgpt:oa-sharepoint-r2" ] }, { "id": "revocation_delay", "question": "How quickly does a removed permission take effect?", "support": "unknown", "answer": "How quickly does a removed permission take effect? Unverified after checking live SharePoint and Company Knowledge docs; no two-user/revocation fixture.", "evidenceIds": [] }, { "id": "admin_scope_controls", "question": "Can admins exclude sites, folders or labels?", "support": "partial", "answer": "Owners/admins manage allowed apps/sources; Enterprise/Edu add RBAC/group controls. A separate enabled-workspace guide describes SharePoint site policies, but its complete plan matrix was not verified.", "evidenceIds": [ "chatgpt:oa-company-r2", "chatgpt:oa-sharepoint-policy-r2" ] }, { "id": "sensitivity_labels", "question": "Are Microsoft Purview or similar labels respected?", "support": "unknown", "answer": "The SharePoint policy guide describes label-GUID exclusions only after workspace enablement and does not name a complete plan matrix. Availability for Business or a particular Enterprise configuration remains unverified; no fixture was run.", "evidenceIds": [] } ], "limitations": [ "Positive plan-scoped findings cover source-account permissions and app availability controls. Optional SharePoint policies are recorded as conditional documentation and an explicit entitlement gap.", "No two-user restricted-document, label-exclusion or revocation-latency test." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-company-r2", "chatgpt:oa-sharepoint-r2", "chatgpt:oa-sharepoint-policy-r2" ] }, { "productId": "glean", "claimId": "glean:KNOW-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Permission-aware indexed and live retrieval is documented; the restricted-document test is outstanding.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Protect permission enforcement and connector access; fine-grained source rules documented per connector", "addOns": [ "Glean Protect+ and account-team enablement for O365 sensitivity-label redlisting only" ], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "source_permissions_respected", "question": "Are source permissions enforced per user?", "support": "supported", "answer": "SharePoint, OneDrive and Teams docs describe per-user permissions checked at query time. This is documentary evidence, not a passed two-user test.", "evidenceIds": [ "glean:glean:sharepoint", "glean:glean:onedrive", "glean:glean:teams-connector", "glean:glean:r2-core-entitlements" ] }, { "id": "enforcement_point", "question": "Does the source system, a mirrored index or nothing enforce them?", "support": "supported", "answer": "Indexed routes copy source ACLs into Glean and evaluate them at query time; live SharePoint/OneDrive routes avoid a stored content index.", "evidenceIds": [ "glean:glean:sharepoint", "glean:glean:onedrive", "glean:glean:r2-core-entitlements" ] }, { "id": "revocation_delay", "question": "How quickly does a removed permission take effect?", "support": "partial", "answer": "For indexed Drive, activity changes are checked every 10 minutes and group membership hourly. These are crawl schedules, not a measured revocation guarantee.", "evidenceIds": [ "glean:glean:drive", "glean:glean:r2-core-entitlements" ] }, { "id": "admin_scope_controls", "question": "Can admins exclude sites, folders or labels?", "support": "supported", "answer": "Admins can include/exclude connectors, containers and documents from LLM access. Changes may take up to an hour.", "evidenceIds": [ "glean:glean:restrictions", "glean:glean:r2-core-entitlements" ] }, { "id": "sensitivity_labels", "question": "Are Microsoft Purview or similar labels respected?", "support": "partial", "answer": "Glean Protect+ can exclude SharePoint/OneDrive files by Purview label priority after account-team enablement. It requires crawling, may need days for the first full crawl, and does not cover Teams message text. This is index exclusion, not a passed live-permission test.", "evidenceIds": [ "glean:glean:r4-purview-label-redlist" ] } ], "limitations": [ "Permission claims are documented only; no leak-free outcome or measured propagation delay is claimed." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "glean:glean:sharepoint", "glean:glean:onedrive", "glean:glean:teams-connector", "glean:glean:r2-core-entitlements", "glean:glean:drive", "glean:glean:restrictions", "glean:glean:r4-purview-label-redlist" ] } ] }, { "id": "KNOW-05", "title": "Freshness and sync model", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Record live (federated) search versus a copied index, sync interval, deletion propagation, and where the index is stored. Edit and delete one fixture document and record when answers change. A copied index adds storage location to DATA-01.", "questions": [ { "id": "live_or_indexed", "question": "Is content searched live or copied into an index?" }, { "id": "sync_interval", "question": "How often does an index refresh?" }, { "id": "deletion_propagation", "question": "How quickly does a deleted document disappear?" }, { "id": "index_location", "question": "Where is indexed content stored?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:KNOW-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Enterprise administrator-managed sync retired October16; supported real-time apps are the replacement route.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "Enterprise workspaces affected by the October16 administrator-managed sync retirement; no inferred Business retirement schedule", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "live_or_indexed", "question": "Is content searched live or copied into an index?", "support": "partial", "answer": "The Enterprise October16 notice retires administrator-managed sync and directs use of real-time GoogleDrive/SharePoint/Teams. Current Company Knowledge uses eligible apps; current residency guidance no longer specifies the older admin-indexing route. This does not prove every third-party app is index-free.", "evidenceIds": [ "chatgpt:oa-enterprise-notes-r2", "chatgpt:oa-company-r2", "chatgpt:oa-residency-r2" ] }, { "id": "sync_interval", "question": "How often does an index refresh?", "support": "unknown", "answer": "How often does an index refresh? Unverified after checking October 16 Enterprise notes and live SharePoint docs; app-specific refresh/deletion SLAs and index geography not verified.", "evidenceIds": [] }, { "id": "deletion_propagation", "question": "How quickly does a deleted document disappear?", "support": "unknown", "answer": "How quickly does a deleted document disappear? Unverified after checking October 16 Enterprise notes and live SharePoint docs; app-specific refresh/deletion SLAs and index geography not verified.", "evidenceIds": [] }, { "id": "index_location", "question": "Where is indexed content stored?", "support": "unknown", "answer": "Where is indexed content stored? Unverified after checking October 16 Enterprise notes and live SharePoint docs; app-specific refresh/deletion SLAs and index geography not verified.", "evidenceIds": [] } ], "limitations": [ "The earlier indexing conflict was stale context: the rechecked Company Knowledge/residency articles now describe current app-based access. Historical configurations are outside this current Enterprise finding.", "Per-app synchronization, deletion timing and index geography remain unknown. No Business-wide retirement is inferred from Enterprise notes." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-enterprise-notes-r2", "chatgpt:oa-company-r2", "chatgpt:oa-residency-r2" ] }, { "productId": "glean", "claimId": "glean:KNOW-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Glean combines indexed and live connector routes; refresh timing is source-specific.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted", "customer-cloud" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite connector/index platform; Customer Hosted location/contract separately selected", "addOns": [], "deploymentMode": null, "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" }, { "id": "customer-cloud", "name": "Customer Hosted managed GCP or AWS tenant", "type": "managed-server" } ] }, "questions": [ { "id": "live_or_indexed", "question": "Is content searched live or copied into an index?", "support": "supported", "answer": "SharePoint/OneDrive document indexed, live and tool routes. Indexed routes copy content; live routes do not store content in the index.", "evidenceIds": [ "glean:glean:sharepoint", "glean:glean:onedrive", "glean:glean:r2-core-entitlements" ] }, { "id": "sync_interval", "question": "How often does an index refresh?", "support": "supported", "answer": "Drive documents 10-minute activity crawls, hourly people/group crawls, 3-hour incremental crawls and normally 28-day full crawls.", "evidenceIds": [ "glean:glean:drive", "glean:glean:r2-core-entitlements" ] }, { "id": "deletion_propagation", "question": "How quickly does a deleted document disappear?", "support": "partial", "answer": "Drive activity processing includes deletions, but no fixture deletion-to-answer interval or universal maximum was verified.", "evidenceIds": [ "glean:glean:drive", "glean:glean:r2-core-entitlements" ] }, { "id": "index_location", "question": "Where is indexed content stored?", "support": "partial", "answer": "Indexes run in the selected isolated Glean Hosted or Customer Hosted environment. Exact country and any secondary log/backup locations need deployment confirmation.", "evidenceIds": [ "glean:glean:deploy", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:sharepoint", "glean:glean:onedrive", "glean:glean:r2-core-entitlements", "glean:glean:drive", "glean:glean:deploy" ] } ] }, { "id": "KNOW-06", "title": "Grounding and retrieval quality", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Run the shared question set over the fixture corpus: factual lookups, cross-document questions, German document with an English question, a question with no answer in the corpus. Record citation presence, link accuracy, correct answers and refusals to invent. Disclose model, settings, attempt count and failures. Single runs support a case study, not a ranking.", "questions": [ { "id": "citations", "question": "Are answers linked to specific sources?" }, { "id": "citation_accuracy", "question": "Do the cited passages support the answer?" }, { "id": "cross_language", "question": "Does a question in one language find documents in another?" }, { "id": "no_answer_behaviour", "question": "Does it say when the corpus has no answer?" }, { "id": "observed_accuracy", "question": "How many of the question set were answered correctly?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:KNOW-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Source links are documented; shared-corpus grounding accuracy remains unknown.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "citations", "question": "Are answers linked to specific sources?", "support": "partial", "answer": "Company Knowledge and SharePoint answers can include source links; presence is not guaranteed for every answer.", "evidenceIds": [ "chatgpt:oa-company", "chatgpt:oa-sharepoint" ] }, { "id": "citation_accuracy", "question": "Do the cited passages support the answer?", "support": "unknown", "answer": "Do the cited passages support the answer? Unverified after checking Company Knowledge/source-link docs; no factual, cross-document, cross-language or unanswerable-question fixture.", "evidenceIds": [] }, { "id": "cross_language", "question": "Does a question in one language find documents in another?", "support": "unknown", "answer": "Does a question in one language find documents in another? Unverified after checking Company Knowledge/source-link docs; no factual, cross-document, cross-language or unanswerable-question fixture.", "evidenceIds": [] }, { "id": "no_answer_behaviour", "question": "Does it say when the corpus has no answer?", "support": "unknown", "answer": "Does it say when the corpus has no answer? Unverified after checking Company Knowledge/source-link docs; no factual, cross-document, cross-language or unanswerable-question fixture.", "evidenceIds": [] }, { "id": "observed_accuracy", "question": "How many of the question set were answered correctly?", "support": "unknown", "answer": "How many of the question set were answered correctly? Unverified after checking Company Knowledge/source-link docs; no factual, cross-document, cross-language or unanswerable-question fixture.", "evidenceIds": [] } ], "limitations": [ "No answer accuracy, citation accuracy or refusal rate was measured." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-company", "chatgpt:oa-sharepoint" ] }, { "productId": "glean", "claimId": "glean:KNOW-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Linked source citations are documented; named-plan cross-language retrieval and observed grounding quality remain unknown.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Assistant/Deep Research with Model Hub Usage; no verified Core Suite/Enterprise Flex cross-language entitlement", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "citations", "question": "Are answers linked to specific sources?", "support": "supported", "answer": "Assistant documentation describes grounded answers with linked citations; Deep Research produces cited company/web reports.", "evidenceIds": [ "glean:glean:research", "glean:glean:sharing", "glean:glean:r2-core-entitlements" ] }, { "id": "citation_accuracy", "question": "Do the cited passages support the answer?", "support": "unknown", "answer": "Do the cited passages support the answer? No shared multilingual question set or restricted corpus was run; citation accuracy, correct-answer count and no-answer behavior remain unmeasured.", "evidenceIds": [] }, { "id": "cross_language", "question": "Does a question in one language find documents in another?", "support": "unknown", "answer": "The language guide labels answering across document/query languages Early Access, but its Core Suite/Enterprise Flex entitlement and enabled rollout were not established. Cross-language retrieval for those named plans remains unknown; no multilingual fixture was run.", "evidenceIds": [] }, { "id": "no_answer_behaviour", "question": "Does it say when the corpus has no answer?", "support": "unknown", "answer": "Does it say when the corpus has no answer? No shared multilingual question set or restricted corpus was run; citation accuracy, correct-answer count and no-answer behavior remain unmeasured.", "evidenceIds": [] }, { "id": "observed_accuracy", "question": "How many of the question set were answered correctly?", "support": "unknown", "answer": "How many of the question set were answered correctly? No shared multilingual question set or restricted corpus was run; citation accuracy, correct-answer count and no-answer behavior remain unmeasured.", "evidenceIds": [] } ], "limitations": [ "Citation links do not establish citation accuracy. The Early Access language guide does not map cross-language retrieval to a verified named-plan entitlement." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:research", "glean:glean:sharing", "glean:glean:r2-core-entitlements", "glean:glean:language" ] } ] }, { "id": "KNOW-07", "title": "Memory and personal context", "group": { "id": 2, "name": "Company knowledge" }, "judgment": "Record personal custom instructions, cross-chat memory, project or workspace context, and user controls to view, edit, delete or disable memory. Record whether admins can disable memory organisation-wide.", "questions": [ { "id": "custom_instructions", "question": "Can users set persistent instructions?" }, { "id": "cross_chat_memory", "question": "Does the product remember facts across chats?" }, { "id": "user_memory_controls", "question": "Can users view, edit and delete memories?" }, { "id": "admin_memory_controls", "question": "Can admins turn memory off?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:KNOW-07", "verificationStatus": "agent-cross-checked", "support": "supported", "answer": "Personal memory and project context have user and Enterprise role controls.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "custom_instructions", "question": "Can users set persistent instructions?", "support": "supported", "answer": "Custom instructions give persistent user guidance, separate from inferred memory.", "evidenceIds": [ "chatgpt:oa-memory" ] }, { "id": "cross_chat_memory", "question": "Does the product remember facts across chats?", "support": "supported", "answer": "Enabled memory can use remembered facts and prior-chat context; availability varies.", "evidenceIds": [ "chatgpt:oa-memory" ] }, { "id": "user_memory_controls", "question": "Can users view, edit and delete memories?", "support": "supported", "answer": "Users can inspect, correct or delete remembered information; source chats/files may need separate deletion.", "evidenceIds": [ "chatgpt:oa-memory" ] }, { "id": "admin_memory_controls", "question": "Can admins turn memory off?", "support": "supported", "answer": "Enterprise admins can manage supported shared/improved-memory permissions by role.", "evidenceIds": [ "chatgpt:oa-admin-settings" ] } ], "limitations": [], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-memory", "chatgpt:oa-admin-settings" ] }, { "productId": "glean", "claimId": "glean:KNOW-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Glean documents personal saved and learned memory with user controls and a limited admin off switch.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite saved memory in seat and learned memory with Model Hub Usage; Enterprise Flex learned-memory rate/temporary waiver separate", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "custom_instructions", "question": "Can users set persistent instructions?", "support": "supported", "answer": "Saved preferences and explicit memories can persist across conversations.", "evidenceIds": [ "glean:glean:memory", "glean:glean:r2-core-entitlements" ] }, { "id": "cross_chat_memory", "question": "Does the product remember facts across chats?", "support": "supported", "answer": "Saved and learned memories retain user work context and preferences across chats, subject to deployment availability.", "evidenceIds": [ "glean:glean:memory", "glean:glean:r2-core-entitlements" ] }, { "id": "user_memory_controls", "question": "Can users view, edit and delete memories?", "support": "supported", "answer": "Users can view, edit and delete memories and control memory use in a conversation.", "evidenceIds": [ "glean:glean:memory", "glean:glean:r2-core-entitlements" ] }, { "id": "admin_memory_controls", "question": "Can admins turn memory off?", "support": "partial", "answer": "Admins can disable learned memory; saved memories are user-controlled and cannot be disabled by admins through this setting.", "evidenceIds": [ "glean:glean:memory-admin", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:memory", "glean:glean:r2-core-entitlements", "glean:glean:memory-admin" ] } ] }, { "id": "AGT-01", "title": "Custom assistants", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record creation of assistants with instructions, model, knowledge and tools; who can create; sharing scope; versioning; and an internal catalogue or directory. Build one HR policy assistant on the fixture and share it with one group. Prompt templates and a prompt library are recorded here.", "questions": [ { "id": "create_assistants", "question": "Can users create assistants with instructions, knowledge and tools?" }, { "id": "creator_permissions", "question": "Can admins limit who creates them?" }, { "id": "sharing_scope", "question": "Can assistants be shared with users, groups or everyone?" }, { "id": "catalogue", "question": "Is there an internal assistant directory?" }, { "id": "prompt_library", "question": "Are shared prompt templates available?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:AGT-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "GPTs, plugins and Workspace Agents offer reusable behavior; current notices plan custom-GPT retirement across plans.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps", "chatgpt-work" ], "version": "Current hosted commercial documentation checked 2026-10-26", "plan": "Business and Enterprise reusable workspace GPT/project/plugin behavior, subject to access controls", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" }, { "id": "chatgpt-work", "name": "ChatGPT Work and team tasks, distinct from regular Chat and coding-only Codex", "type": "agent-workspace" } ] }, "questions": [ { "id": "create_assistants", "question": "Can users create assistants with instructions, knowledge and tools?", "support": "partial", "answer": "Business includes GPTs and Workspace Agents; projects/GPT knowledge provide instructions and files. Tools depend on app configuration.", "evidenceIds": [ "chatgpt:oa-business-20261026", "chatgpt:oa-files-20261026", "chatgpt:oa-business-notes-20261026" ] }, { "id": "creator_permissions", "question": "Can admins limit who creates them?", "support": "partial", "answer": "Workspace settings govern creation and sharing. The FAQ covers all-plan retirement on December 11, subject to account/workspace notices and approved Enterprise deferrals. In affected Enterprise workspaces, October 26 is the planned freeze on new GPT creation; publish drafts needed for migration before it. Existing unmigrated GPTs remain editable; migration makes the original read-only. Tenant state was not observed.", "evidenceIds": [ "chatgpt:chatgpt:review-fix-gpt-creation-freeze-20261026", "chatgpt:oa-admin-settings-20261026" ] }, { "id": "sharing_scope", "question": "Can assistants be shared with users, groups or everyone?", "support": "partial", "answer": "Workspace GPT/project sharing is documented; exact user/group/public options depend on workspace policy and residency.", "evidenceIds": [ "chatgpt:oa-projects", "chatgpt:oa-residency-r2-20261026" ] }, { "id": "catalogue", "question": "Is there an internal assistant directory?", "support": "partial", "answer": "The plugin directory and workspace GPT/agent discovery are documented.", "evidenceIds": [ "chatgpt:oa-business-notes-20261026", "chatgpt:oa-company-r2-20261026" ] }, { "id": "prompt_library", "question": "Are shared prompt templates available?", "support": "partial", "answer": "The direct Plugins guide describes reusable skills/instructions and apps for Chat/Work, including workspace plugin sharing on Business/Enterprise. A dedicated prompt-library contract was not verified. Word has separate skills: plugins are unsupported there and ChatGPT skills do not carry over.", "evidenceIds": [ "chatgpt:oa-plugins-r2-20261026", "chatgpt:oa-word-r2-20261026" ] } ], "limitations": [ "create_assistants: Business includes GPTs and Workspace Agents; projects/GPT knowledge provide instructions and files. Tools depend on app configuration.", "creator_permissions: Workspace settings govern creation and sharing. The FAQ covers all-plan retirement on December 11, subject to account/workspace notices and approved Enterprise deferrals. In affected Enterprise workspaces, October 26 is the planned freeze on new GPT creation; publish drafts needed for migration before it. Existing unmigrated GPTs remain editable; migration makes the original read-only. Tenant state was not observed.", "sharing_scope: Workspace GPT/project sharing is documented; exact user/group/public options depend on workspace policy and residency.", "catalogue: The plugin directory and workspace GPT/agent discovery are documented.", "prompt_library: The direct Plugins guide describes reusable skills/instructions and apps for Chat/Work, including workspace plugin sharing on Business/Enterprise. A dedicated prompt-library contract was not verified. Word has separate skills: plugins are unsupported there and ChatGPT skills do not carry over." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business-20261026", "chatgpt:oa-files-20261026", "chatgpt:oa-business-notes-20261026", "chatgpt:oa-admin-settings-20261026", "chatgpt:oa-projects", "chatgpt:oa-residency-r2-20261026", "chatgpt:oa-company-r2-20261026", "chatgpt:oa-plugins-r2-20261026", "chatgpt:oa-word-r2-20261026", "chatgpt:oa-gpt-migration-r2-20261026", "chatgpt:oa-enterprise-notes-20261026", "chatgpt:chatgpt:review-fix-gpt-creation-freeze-20261026" ] }, { "productId": "glean", "claimId": "glean:AGT-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Custom agents combine instructions, models, knowledge and tools and have an internal library.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Agent Building/Governance/Sharing in seat; builder assistance/debugging/runtime use Model Hub as applicable", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "create_assistants", "question": "Can users create assistants with instructions, knowledge and tools?", "support": "supported", "answer": "Agent Builder configures instructions, model choice, knowledge and tools, with Workflow and Auto modes.", "evidenceIds": [ "glean:glean:builder", "glean:glean:agents", "glean:glean:r2-core-entitlements" ] }, { "id": "creator_permissions", "question": "Can admins limit who creates them?", "support": "partial", "answer": "Admin role and agent-sharing controls regulate creation and distribution; no trial creation-boundary check was performed.", "evidenceIds": [ "glean:glean:roles", "glean:glean:agent-sharing", "glean:glean:r2-core-entitlements" ] }, { "id": "sharing_scope", "question": "Can assistants be shared with users, groups or everyone?", "support": "supported", "answer": "Agents have controlled sharing/edit access, including department and IdP-group audiences where enabled.", "evidenceIds": [ "glean:glean:agent-sharing", "glean:glean:groups", "glean:glean:r2-core-entitlements" ] }, { "id": "catalogue", "question": "Is there an internal assistant directory?", "support": "supported", "answer": "The Agent library shows accessible agents for discovery and execution.", "evidenceIds": [ "glean:glean:library", "glean:glean:r2-core-entitlements" ] }, { "id": "prompt_library", "question": "Are shared prompt templates available?", "support": "partial", "answer": "The former Prompt Library was retired August 5, 2025. Reusable prompts and apps moved to Agents; use current agents/templates rather than the retired interface.", "evidenceIds": [ "glean:glean:sunset", "glean:glean:library", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:builder", "glean:glean:agents", "glean:glean:r2-core-entitlements", "glean:glean:roles", "glean:glean:agent-sharing", "glean:glean:groups", "glean:glean:library", "glean:glean:sunset" ] } ] }, { "id": "AGT-02", "title": "Tools, actions and MCP", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record built-in tools, custom actions (OpenAPI), MCP client support (local and remote servers), authentication model per tool (shared service account or per-user OAuth), and admin approval of tools. Verify one external-tool call and its access boundary.", "questions": [ { "id": "builtin_tools", "question": "Which tools are built in?" }, { "id": "custom_actions", "question": "Can admins add API actions?" }, { "id": "mcp_client", "question": "Can it use remote MCP servers, and with what admin control?" }, { "id": "tool_auth", "question": "Do tools act as the user or as a shared account?" }, { "id": "tool_approval", "question": "Can admins approve or block tools, and can users confirm actions before they run?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:AGT-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Current custom MCP connections use the web Plugins flow with plan-specific creator and publication permissions.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "Business and Enterprise/Edu custom remote MCP connections on ChatGPT web; Enterprise built-in tools only where explicitly named", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "builtin_tools", "question": "Which tools are built in?", "support": "supported", "answer": "Enterprise model documentation lists search/research/analysis/uploads/canvas/projects/voice/images; this inventory is Enterprise-specific.", "evidenceIds": [ "chatgpt:oa-enterprise-models-r2" ] }, { "id": "custom_actions", "question": "Can admins add API actions?", "support": "partial", "answer": "Custom MCP servers can expose read and write/modify tools. OpenAPI-action migration/parity is not established by this MCP finding.", "evidenceIds": [ "chatgpt:oa-mcp-r2" ] }, { "id": "mcp_client", "question": "Can it use remote MCP servers, and with what admin control?", "support": "supported", "answer": "Full MCP/custom remote connections are documented for Business/Enterprise/Edu web. Current Plugins creation does not require Developer Mode and the guide does not label this current flow beta.", "evidenceIds": [ "chatgpt:oa-mcp-r2" ] }, { "id": "tool_auth", "question": "Do tools act as the user or as a shared account?", "support": "supported", "answer": "Personal app authorization and designated team service-account connections are separate routes.", "evidenceIds": [ "chatgpt:oa-apps", "chatgpt:oa-team-tasks" ] }, { "id": "tool_approval", "question": "Can admins approve or block tools, and can users confirm actions before they run?", "support": "partial", "answer": "Business admins/owners create/publish; Enterprise/Edu may delegate creation by RBAC but only admins/owners publish. Chat confirmations depend on app permissions/context; Workspace Agents use builder-specific controls. The live SharePoint app also documents separately enabled writes.", "evidenceIds": [ "chatgpt:oa-mcp-r2", "chatgpt:oa-sharepoint-r2" ] } ], "limitations": [ "Reconciliation: the rechecked MCP page redirects to Connecting custom MCP servers and replaces the old Developer Mode/search-only account with the current Plugins workflow. OpenAI-built apps are not assumed search-only.", "Custom remote MCP scope is web. No tool/authentication/approval fixture or universal write permission is claimed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-enterprise-models-r2", "chatgpt:oa-mcp-r2", "chatgpt:oa-apps", "chatgpt:oa-team-tasks", "chatgpt:oa-sharepoint-r2" ] }, { "productId": "glean", "claimId": "glean:AGT-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Glean supports tools and external MCP with admin access controls; tool identities vary by route.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite native tools/MCP host and Developer Tools; LLM tool/API calls incur Model Hub Usage", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "builtin_tools", "question": "Which tools are built in?", "support": "supported", "answer": "Agents can search knowledge, analyze data and read/write connected records; available tools depend on enabled connectors.", "evidenceIds": [ "glean:glean:agents", "glean:glean:r2-core-entitlements" ] }, { "id": "custom_actions", "question": "Can admins add API actions?", "support": "supported", "answer": "The MCP Gateway exposes customer-built read/write tools as well as connector tools.", "evidenceIds": [ "glean:glean:gateway", "glean:glean:r2-core-entitlements" ] }, { "id": "mcp_client", "question": "Can it use remote MCP servers, and with what admin control?", "support": "partial", "answer": "Admins register external remote MCP servers and apply role/group controls in Glean. This pass did not execute a server call.", "evidenceIds": [ "glean:glean:gateway", "glean:glean:r2-core-entitlements" ] }, { "id": "tool_auth", "question": "Do tools act as the user or as a shared account?", "support": "partial", "answer": "OAuth integrations can use Glean-managed or customer OAuth applications; agent service credentials are a distinct route. Identity must be checked per tool.", "evidenceIds": [ "glean:glean:oauth", "glean:glean:r2-core-entitlements" ] }, { "id": "tool_approval", "question": "Can admins approve or block tools, and can users confirm actions before they run?", "support": "partial", "answer": "Admins control tool exposure. The Microsoft file-creation guide instructs interactive-agent builders to disable Run without user confirmation when user approval is required. Write confirmation is configurable, not an unconditional enforced rule; a universal approval policy for unattended agents remains unknown.", "evidenceIds": [ "glean:glean:gateway", "glean:glean:r3-microsoft-write-confirmation", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "External-tool access boundaries were not tested. Customer Key and tool-provider contracts remain separate." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:agents", "glean:glean:r2-core-entitlements", "glean:glean:gateway", "glean:glean:oauth", "glean:glean:r3-microsoft-write-confirmation" ] } ] }, { "id": "AGT-03", "title": "Web search and deep research", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record web search on/off control per organisation and group, search provider, citation of web sources, deep or multi-step research, and whether queries leave the residency boundary. Admins of regulated companies often need web search off.", "questions": [ { "id": "web_search", "question": "Is web search available?" }, { "id": "admin_toggle", "question": "Can admins disable it per organisation or group?" }, { "id": "search_provider", "question": "Which search provider handles queries, and where?" }, { "id": "deep_research", "question": "Is multi-step research with a report available?" }, { "id": "web_citations", "question": "Are web sources cited?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:AGT-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Search, research and source links exist; external-provider and residency boundaries remain relevant.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "web_search", "question": "Is web search available?", "support": "supported", "answer": "Search is available on Business, Enterprise and Edu when permitted.", "evidenceIds": [ "chatgpt:oa-search" ] }, { "id": "admin_toggle", "question": "Can admins disable it per organisation or group?", "support": "partial", "answer": "Managed workspaces apply role/search controls; full Business-versus-Enterprise group policy was not verified.", "evidenceIds": [ "chatgpt:oa-search" ] }, { "id": "search_provider", "question": "Which search provider handles queries, and where?", "support": "partial", "answer": "Rewritten queries/general location can reach external search providers; external integrations are outside the ChatGPT residency guarantee.", "evidenceIds": [ "chatgpt:oa-search", "chatgpt:oa-residency" ] }, { "id": "deep_research", "question": "Is multi-step research with a report available?", "support": "supported", "answer": "Business and Enterprise include Deep Research; shared-report outcomes were not tested.", "evidenceIds": [ "chatgpt:oa-business", "chatgpt:oa-models" ] }, { "id": "web_citations", "question": "Are web sources cited?", "support": "supported", "answer": "Search responses provide source links/citations, with vendor warnings about correctness.", "evidenceIds": [ "chatgpt:oa-search" ] } ], "limitations": [ "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-search", "chatgpt:oa-residency", "chatgpt:oa-business", "chatgpt:oa-models" ] }, { "productId": "glean", "claimId": "glean:AGT-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Brave is the new web-search default; OpenAI search is a legacy route under migration. Deep Research produces cited read-only reports.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "2026-10-21, after the October 19 start of OpenAI-to-Brave migration; individual migration completion unobserved", "plan": "Core Suite Deep Research with Model Hub Usage; Brave for new web-search setups, configured Gemini route per setup guide, legacy OpenAI only until migrated", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "web_search", "question": "Is web search available?", "support": "supported", "answer": "Brave is the default for new web-search setups. The setup guide also documents Google Gemini. OpenAI Web Search is closed to new setups; existing instances work only until Glean migrates them to Brave, beginning October 19.", "evidenceIds": [ "glean:glean:web", "glean:glean:r2-core-entitlements", "glean:glean:r3-october-rollout-migration" ] }, { "id": "admin_toggle", "question": "Can admins disable it per organisation or group?", "support": "partial", "answer": "Admins select enabled search tools and publication to Assistant, Agents and MCP. Universal per-group disabling was not verified.", "evidenceIds": [ "glean:glean:web", "glean:glean:r2-core-entitlements" ] }, { "id": "search_provider", "question": "Which search provider handles queries, and where?", "support": "partial", "answer": "Brave is the new default and the provider named by Deep Research; Gemini is another documented configured route. OpenAI is legacy-only during the migration that began October 19. Per-tenant migration completion and query-processing countries remain unknown.", "evidenceIds": [ "glean:glean:web", "glean:glean:research", "glean:glean:r2-core-entitlements", "glean:glean:r3-october-rollout-migration" ] }, { "id": "deep_research", "question": "Is multi-step research with a report available?", "support": "supported", "answer": "Deep Research writes cited multi-source reports from company sources and the web; it does not write to connected systems.", "evidenceIds": [ "glean:glean:research", "glean:glean:r2-core-entitlements" ] }, { "id": "web_citations", "question": "Are web sources cited?", "support": "supported", "answer": "Deep Research reports contain linked web and company citations.", "evidenceIds": [ "glean:glean:research", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "The dated release governs the new-versus-legacy route distinction. No per-tenant configuration, migration completion or provider-region test was performed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:web", "glean:glean:r2-core-entitlements", "glean:glean:r3-october-rollout-migration", "glean:glean:research" ] } ] }, { "id": "AGT-04", "title": "Workflows and automation", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record no-code or low-code workflows, scheduled prompts, triggers from email, forms or business systems, and multi-step chains. Name where they run and who can build them. A shared prompt template is not a workflow.", "questions": [ { "id": "workflow_builder", "question": "Is there a workflow or chain builder?" }, { "id": "scheduled_tasks", "question": "Can prompts or assistants run on a schedule?" }, { "id": "event_triggers", "question": "Can external events start a workflow?" }, { "id": "builder_audience", "question": "Is building aimed at business users, IT or developers?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:AGT-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Business/Enterprise team tasks support cloud schedules and app events.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-work" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "Business and Enterprise team tasks, subject to workspace permissions", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-work", "name": "ChatGPT Work and team tasks, distinct from regular Chat and coding-only Codex", "type": "agent-workspace" } ] }, "questions": [ { "id": "workflow_builder", "question": "Is there a workflow or chain builder?", "support": "supported", "answer": "Workspace Agents/team tasks use saved instructions, plugins and approved connections.", "evidenceIds": [ "chatgpt:oa-team-tasks" ] }, { "id": "scheduled_tasks", "question": "Can prompts or assistants run on a schedule?", "support": "supported", "answer": "Team tasks run on recurring schedules or one-time dates even while clients are closed.", "evidenceIds": [ "chatgpt:oa-team-tasks" ] }, { "id": "event_triggers", "question": "Can external events start a workflow?", "support": "supported", "answer": "Supported Gmail/Slack events can start a task under configured permissions.", "evidenceIds": [ "chatgpt:oa-team-tasks" ] }, { "id": "builder_audience", "question": "Is building aimed at business users, IT or developers?", "support": "supported", "answer": "Authorized members configure task instructions/triggers; admins and team owners manage connections.", "evidenceIds": [ "chatgpt:oa-team-tasks" ] } ], "limitations": [ "No event-trigger or multi-step fixture was run." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-team-tasks" ] }, { "productId": "glean", "claimId": "glean:AGT-04", "verificationStatus": "agent-cross-checked", "support": "supported", "answer": "Workflow mode supports multi-step logic with schedule and content-event triggers.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Agent Building, workflow mode and triggers in seat; LLM execution incurs Model Hub Usage", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "workflow_builder", "question": "Is there a workflow or chain builder?", "support": "supported", "answer": "Workflow mode supports explicit steps, branches, loops and hand-offs; Auto mode builds from natural-language goals.", "evidenceIds": [ "glean:glean:agents", "glean:glean:r2-core-entitlements" ] }, { "id": "scheduled_tasks", "question": "Can prompts or assistants run on a schedule?", "support": "supported", "answer": "Published agents can run on schedules after admin enablement; setup differs by Auto versus Workflow mode.", "evidenceIds": [ "glean:glean:triggers", "glean:glean:r2-core-entitlements" ] }, { "id": "event_triggers", "question": "Can external events start a workflow?", "support": "supported", "answer": "Content triggers run when supported connected-system content changes; chat and form triggers are separate.", "evidenceIds": [ "glean:glean:triggers", "glean:glean:r2-core-entitlements" ] }, { "id": "builder_audience", "question": "Is building aimed at business users, IT or developers?", "support": "supported", "answer": "The builder supports natural-language creation and explicit workflow editing; the documentation includes self-paced Agent Builder training.", "evidenceIds": [ "glean:glean:agents", "glean:glean:r2-core-entitlements" ] } ], "limitations": [], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:agents", "glean:glean:r2-core-entitlements", "glean:glean:triggers" ] } ] }, { "id": "AGT-05", "title": "Agentic task execution", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record an agent mode that plans and carries out multi-step tasks with tools (browser, files, connectors), with visible steps, user confirmation of side effects and stop control. Run one fixture task (gather three documents, draft a summary, propose an email). Record interventions and what ran. A final claim of success is not proof.", "questions": [ { "id": "agent_mode", "question": "Is there an agent mode for multi-step tasks?" }, { "id": "visible_steps", "question": "Are steps and tool calls shown?" }, { "id": "side_effect_confirmation", "question": "Must the user confirm actions with side effects?" }, { "id": "stop_control", "question": "Can the user stop a running task?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:AGT-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "ChatGPT Work is the current multi-step task experience; legacy agent limits are historical.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-work" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "Eligible Business and Enterprise Work access", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-work", "name": "ChatGPT Work and team tasks, distinct from regular Chat and coding-only Codex", "type": "agent-workspace" } ] }, "questions": [ { "id": "agent_mode", "question": "Is there an agent mode for multi-step tasks?", "support": "supported", "answer": "Current Work documentation describes longer multi-step tasks and finished document/spreadsheet/presentation deliverables on eligible paid workspaces.", "evidenceIds": [ "chatgpt:oa-work-r2" ] }, { "id": "visible_steps", "question": "Are steps and tool calls shown?", "support": "partial", "answer": "Work documents reviewing progress and directing task execution; full tool-step visibility was not observed.", "evidenceIds": [ "chatgpt:oa-work-r2" ] }, { "id": "side_effect_confirmation", "question": "Must the user confirm actions with side effects?", "support": "partial", "answer": "Work uses applicable permissions and approval requirements; precise app-by-app side-effect confirmations were not fixture-tested.", "evidenceIds": [ "chatgpt:oa-work-r2" ] }, { "id": "stop_control", "question": "Can the user stop a running task?", "support": "unknown", "answer": "A concrete stop-control workflow for a running Work task was not established from current Work documentation; no running-task fixture was executed.", "evidenceIds": [] } ], "limitations": [ "Reconciliation: the legacy agent page's current Overview explicitly says it is unavailable and directs users to Work. The older body's plan list/40-request quotas describe the retired experience and are excluded from this Work finding.", "Current Work is the sole source for positive execution/approval behavior; no gather-three-documents/draft-email fixture was run." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-work-r2" ] }, { "productId": "glean", "claimId": "glean:AGT-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Auto mode agents plan and use tools, but end-to-end execution safety was not tested.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Agent Harness/Agent Building with Model Hub Usage for LLM execution", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "agent_mode", "question": "Is there an agent mode for multi-step tasks?", "support": "supported", "answer": "Auto mode agents dynamically choose tools and delegate subtasks; Workflow mode uses explicit steps.", "evidenceIds": [ "glean:glean:agents", "glean:glean:r2-core-entitlements" ] }, { "id": "visible_steps", "question": "Are steps and tool calls shown?", "support": "partial", "answer": "Workflow steps and builder preview/debugging are documented. Complete runtime visibility for every Auto action was not verified.", "evidenceIds": [ "glean:glean:builder", "glean:glean:agents", "glean:glean:r2-core-entitlements" ] }, { "id": "side_effect_confirmation", "question": "Must the user confirm actions with side effects?", "support": "partial", "answer": "Office creation tools describe a confirmation step before writing, without an editable inline preview. This does not establish confirmation for all scheduled operations.", "evidenceIds": [ "glean:glean:office-output", "glean:glean:r2-core-entitlements" ] }, { "id": "stop_control", "question": "Can the user stop a running task?", "support": "partial", "answer": "The October 15 release documents that canceling an Assistant response terminates its tool calls and background tasks. Universal cancellation across scheduled/independent agents and every client was not verified by a fixture.", "evidenceIds": [ "glean:glean:r4-cancellation-release" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "glean:glean:agents", "glean:glean:r2-core-entitlements", "glean:glean:builder", "glean:glean:office-output", "glean:glean:r4-cancellation-release" ] } ] }, { "id": "AGT-06", "title": "Programmable access", "group": { "id": 3, "name": "Assistants and agents" }, "judgment": "Record a public API for chat, assistants and knowledge, SDKs, API authentication, rate limits and whether API use counts against the same governance (audit, budgets, model restrictions). Being an MCP client is different from exposing the product over MCP.", "questions": [ { "id": "chat_api", "question": "Is there an API for chat and assistants?" }, { "id": "knowledge_api", "question": "Can documents be loaded through an API?" }, { "id": "api_governance", "question": "Do audit, budgets and model rules apply to API use?" }, { "id": "mcp_server", "question": "Does the product expose itself to other agents over MCP?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:AGT-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The separate API platform is distinct from the governed ChatGPT workspace.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "chat_api", "question": "Is there an API for chat and assistants?", "support": "partial", "answer": "API usage is separate from Business subscription billing. A supported API for the same ChatGPT workspace conversations/assistants was not established.", "evidenceIds": [ "chatgpt:oa-business-faq" ] }, { "id": "knowledge_api", "question": "Can documents be loaded through an API?", "support": "unknown", "answer": "Can documents be loaded through an API? Unverified after checking Business/API separation and Compliance Platform docs; no general ChatGPT knowledge-ingestion API or product MCP-server contract verified.", "evidenceIds": [] }, { "id": "api_governance", "question": "Do audit, budgets and model rules apply to API use?", "support": "partial", "answer": "API credits/rate limits do not transfer to Business workspace allowances; unified audit/budget/model policy was not established.", "evidenceIds": [ "chatgpt:oa-business-faq" ] }, { "id": "mcp_server", "question": "Does the product expose itself to other agents over MCP?", "support": "unknown", "answer": "Does the product expose itself to other agents over MCP? Unverified after checking Business/API separation and Compliance Platform docs; no general ChatGPT knowledge-ingestion API or product MCP-server contract verified.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: knowledge_api, mcp_server.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business-faq" ] }, { "productId": "glean", "claimId": "glean:AGT-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Public platform APIs and a remote MCP server are documented.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "api" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Platform/Admin/Indexing/Tools APIs in seat and LLM Client APIs/MCP with Model Hub Usage; Enterprise Flex Client APIs consume FlexCredits", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "api", "name": "Glean APIs and remote MCP server", "type": "api" } ] }, "questions": [ { "id": "chat_api", "question": "Is there an API for chat and assistants?", "support": "supported", "answer": "Core Suite lists Chat and Agents APIs plus platform APIs and Web SDK; LLM-using calls incur Model Hub consumption.", "evidenceIds": [ "glean:glean:core-price", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "knowledge_api", "question": "Can documents be loaded through an API?", "support": "supported", "answer": "Core Suite lists the Indexing API and Tools API; document upload APIs are linked from the file-upload guide.", "evidenceIds": [ "glean:glean:core-price", "glean:glean:uploads", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "api_governance", "question": "Do audit, budgets and model rules apply to API use?", "support": "partial", "answer": "Machine-scale API usage can incur extra fees, and MCP uses user permissions. Full audit/budget/model-rule parity across API credentials was not tested.", "evidenceIds": [ "glean:glean:core-price", "glean:glean:mcp", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "mcp_server", "question": "Does the product expose itself to other agents over MCP?", "support": "supported", "answer": "Glean MCP exposes search, chat, document reading and other tools to external AI hosts.", "evidenceIds": [ "glean:glean:mcp", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:core-price", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements", "glean:glean:uploads", "glean:glean:mcp" ] } ] }, { "id": "WORK-01", "title": "Clients and access points", "group": { "id": 4, "name": "Daily work" }, "judgment": "List web, desktop (Windows, macOS), iOS, Android, mobile browser and browser extension separately. For each, record login with company SSO, feature gaps against web, and MDM/Intune deployability. An installable app is different from a mobile website.", "questions": [ { "id": "web", "question": "Is a full web client available?" }, { "id": "desktop_apps", "question": "Windows and macOS apps?" }, { "id": "mobile_apps", "question": "iOS and Android apps with SSO?" }, { "id": "browser_extension", "question": "Is there a browser extension or sidebar?" }, { "id": "managed_deployment", "question": "Can IT deploy and configure clients through MDM?" }, { "id": "client_feature_gaps", "question": "Which features are missing on mobile?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:WORK-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Web, mobile and desktop clients exist, with plan-specific managed deployment.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "web", "question": "Is a full web client available?", "support": "supported", "answer": "ChatGPT and Company Knowledge have web interfaces.", "evidenceIds": [ "chatgpt:oa-company" ] }, { "id": "desktop_apps", "question": "Windows and macOS apps?", "support": "supported", "answer": "The current ChatGPT desktop app supports macOS and Windows.", "evidenceIds": [ "chatgpt:oa-work" ] }, { "id": "mobile_apps", "question": "iOS and Android apps with SSO?", "support": "partial", "answer": "Business is available on iPhone/Android; enterprise SSO app login was not trialled.", "evidenceIds": [ "chatgpt:oa-business-faq" ] }, { "id": "browser_extension", "question": "Is there a browser extension or sidebar?", "support": "supported", "answer": "An official Chrome extension sets ChatGPT as the address-bar search destination.", "evidenceIds": [ "chatgpt:oa-search" ] }, { "id": "managed_deployment", "question": "Can IT deploy and configure clients through MDM?", "support": "partial", "answer": "Enterprise-only ChatGPT for Intune on iOS/iPadOS requires organizational onboarding; it supports Intune protection and Entra Conditional Access.", "evidenceIds": [ "chatgpt:oa-enterprise-notes" ] }, { "id": "client_feature_gaps", "question": "Which features are missing on mobile?", "support": "partial", "answer": "Developer-mode MCP apps are documented as web-only; other tool/client gaps vary by feature.", "evidenceIds": [ "chatgpt:oa-mcp" ] } ], "limitations": [ "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-company", "chatgpt:oa-work", "chatgpt:oa-business-faq", "chatgpt:oa-search", "chatgpt:oa-enterprise-notes", "chatgpt:oa-mcp" ] }, { "productId": "glean", "claimId": "glean:WORK-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Glean has web, desktop, mobile and extension access, including managed mobile controls.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted", "desktop", "mobile", "extension" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Glean surfaces included in seat; individual AI actions may incur Model Hub Usage", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [ "Windows", "macOS", "iOS", "Android" ], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" }, { "id": "desktop", "name": "Glean for Desktop Windows and macOS", "type": "desktop-app" }, { "id": "mobile", "name": "Glean iOS and Android", "type": "mobile-app" }, { "id": "extension", "name": "Glean browser extension and companion", "type": "browser-extension" } ] }, "questions": [ { "id": "web", "question": "Is a full web client available?", "support": "supported", "answer": "The full browser app provides chat, Library and agents.", "evidenceIds": [ "glean:glean:surfaces", "glean:glean:r2-core-entitlements" ] }, { "id": "desktop_apps", "question": "Windows and macOS apps?", "support": "supported", "answer": "Windows and macOS desktop clients are documented.", "evidenceIds": [ "glean:glean:surfaces", "glean:glean:r2-core-entitlements" ] }, { "id": "mobile_apps", "question": "iOS and Android apps with SSO?", "support": "supported", "answer": "iOS and Android apps require an active SSO-configured tenant.", "evidenceIds": [ "glean:glean:mobile", "glean:glean:r2-core-entitlements" ] }, { "id": "browser_extension", "question": "Is there a browser extension or sidebar?", "support": "supported", "answer": "The extension supplies sidebar chat/search and a companion for selected text.", "evidenceIds": [ "glean:glean:surfaces", "glean:glean:r2-core-entitlements" ] }, { "id": "managed_deployment", "question": "Can IT deploy and configure clients through MDM?", "support": "supported", "answer": "Mobile integrates with Intune App Protection. Managed desktop and extension deployment are linked in official deployment guidance.", "evidenceIds": [ "glean:glean:mobile", "glean:glean:surfaces", "glean:glean:r2-core-entitlements" ] }, { "id": "client_feature_gaps", "question": "Which features are missing on mobile?", "support": "partial", "answer": "Deep Research is web-only. Real-time voice supports web, desktop and mobile; other complete parity differences were not verified.", "evidenceIds": [ "glean:glean:research", "glean:glean:voice", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:surfaces", "glean:glean:r2-core-entitlements", "glean:glean:mobile", "glean:glean:research", "glean:glean:voice" ] } ] }, { "id": "WORK-02", "title": "Office suite and Teams integration", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record presence inside Word, Excel, PowerPoint, Outlook and Teams (and Google Docs, Gmail), with what the assistant can do in each: read the open document, write into it, act on mail. Record extra licences and admin consent needed. A connector that searches Office files is KNOW-03, not WORK-02.", "questions": [ { "id": "word_excel_powerpoint", "question": "Does it work inside Word, Excel and PowerPoint?" }, { "id": "outlook", "question": "Does it work inside Outlook?" }, { "id": "teams", "question": "Is there a Teams app or bot?" }, { "id": "google_workspace_apps", "question": "Does it work inside Docs, Sheets or Gmail?" }, { "id": "licence_prerequisites", "question": "Which licences or consents are needed?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:WORK-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Official Office/Sheets add-ins and an Enterprise Teams entry point are documented.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-office", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "Business Office/Sheets; Enterprise @ChatGPT Teams where explicitly stated", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-office", "name": "Official Microsoft Office and Google Sheets add-ins where stated", "type": "suite-addin" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "word_excel_powerpoint", "question": "Does it work inside Word, Excel and PowerPoint?", "support": "supported", "answer": "Word uses the same Microsoft add-in as Excel and PowerPoint; Word reads/edits the open document with formatting limits.", "evidenceIds": [ "chatgpt:oa-word" ] }, { "id": "outlook", "question": "Does it work inside Outlook?", "support": "partial", "answer": "An Outlook connected app is documented; a native Outlook add-in was not established.", "evidenceIds": [ "chatgpt:oa-enterprise-notes" ] }, { "id": "teams", "question": "Is there a Teams app or bot?", "support": "supported", "answer": "Enterprise @ChatGPT in Microsoft Teams can receive DMs/channel mentions after admin setup.", "evidenceIds": [ "chatgpt:oa-enterprise-notes" ] }, { "id": "google_workspace_apps", "question": "Does it work inside Docs, Sheets or Gmail?", "support": "partial", "answer": "Business release notes document the native Google Sheets sidebar; Docs and Gmail-native assistant UI were not verified.", "evidenceIds": [ "chatgpt:oa-business-notes" ] }, { "id": "licence_prerequisites", "question": "Which licences or consents are needed?", "support": "supported", "answer": "Microsoft admins must allow the add-in and ChatGPT admins manage access; applicable token/credit allowances apply.", "evidenceIds": [ "chatgpt:oa-word" ] } ], "limitations": [ "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-word", "chatgpt:oa-enterprise-notes", "chatgpt:oa-business-notes" ] }, { "productId": "glean", "claimId": "glean:WORK-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "A Microsoft Teams app is documented; connectors and file-generation tools do not establish in-Office add-ins.", "availability": "generally-available", "delivery": "official-integration", "scope": { "surfaceIds": [ "teams", "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite embedded Microsoft Teams and other listed surfaces; selected Assistant actions incur Model Hub Usage", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "teams", "name": "Glean in Microsoft Teams", "type": "teams-app" }, { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "word_excel_powerpoint", "question": "Does it work inside Word, Excel and PowerPoint?", "support": "unknown", "answer": "Does it work inside Word, Excel and PowerPoint? The Teams app, connector catalog and Office-output guides were checked. An assistant embedded inside Word/Excel/PowerPoint, Outlook, Docs/Sheets/Gmail was not established; remote content access is not counted as in-app presence.", "evidenceIds": [] }, { "id": "outlook", "question": "Does it work inside Outlook?", "support": "unknown", "answer": "Does it work inside Outlook? The Teams app, connector catalog and Office-output guides were checked. An assistant embedded inside Word/Excel/PowerPoint, Outlook, Docs/Sheets/Gmail was not established; remote content access is not counted as in-app presence.", "evidenceIds": [] }, { "id": "teams", "question": "Is there a Teams app or bot?", "support": "supported", "answer": "The Glean Teams app has an admin installation guide and tenant setup/consent requirements.", "evidenceIds": [ "glean:glean:teams-app", "glean:glean:r2-core-entitlements" ] }, { "id": "google_workspace_apps", "question": "Does it work inside Docs, Sheets or Gmail?", "support": "unknown", "answer": "Does it work inside Docs, Sheets or Gmail? The Teams app, connector catalog and Office-output guides were checked. An assistant embedded inside Word/Excel/PowerPoint, Outlook, Docs/Sheets/Gmail was not established; remote content access is not counted as in-app presence.", "evidenceIds": [] }, { "id": "licence_prerequisites", "question": "Which licences or consents are needed?", "support": "partial", "answer": "Teams requires admin deployment in a configured Glean tenant and Microsoft permissions. Extra licence charges are not numerically specified in the guide.", "evidenceIds": [ "glean:glean:teams-app", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:teams-app", "glean:glean:r2-core-entitlements" ] } ] }, { "id": "WORK-03", "title": "Translation and writing", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record document translation preserving layout, the translation engine (LLM or dedicated such as DeepL), glossaries, formality control, supported languages including Swiss German conventions (no ß), and rewriting/proofreading tools. Translate the shared German contract into French and Italian and record layout and glossary results.", "questions": [ { "id": "document_translation", "question": "Can whole documents be translated with formatting kept?" }, { "id": "translation_engine", "question": "Which engine translates?" }, { "id": "glossaries", "question": "Are company glossaries supported?" }, { "id": "formality_and_variants", "question": "Can formality and regional variants (de-CH) be set?" }, { "id": "writing_tools", "question": "Are dedicated rewrite and proofreading tools available?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:WORK-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Document rewriting is documented; translation layout, glossaries and Swiss variants remain untested.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-office" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT for Word native add-in under Business/Enterprise/Edu workspace controls; availability guide says all ChatGPT plans", "addOns": [ "Microsoft Word and administrator-approved ChatGPT Microsoft add-in", "Applicable usage allowance/credits and workspace feature access" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-office", "name": "Official Microsoft Office and Google Sheets add-ins where stated", "type": "suite-addin" } ] }, "questions": [ { "id": "document_translation", "question": "Can whole documents be translated with formatting kept?", "support": "unknown", "answer": "Can whole documents be translated with formatting kept? Unverified after checking Word, upload and language docs; no DE-to-FR/IT contract translation, terminology or de-CH fixture.", "evidenceIds": [] }, { "id": "translation_engine", "question": "Which engine translates?", "support": "unknown", "answer": "Which engine translates? Unverified after checking Word, upload and language docs; no DE-to-FR/IT contract translation, terminology or de-CH fixture.", "evidenceIds": [] }, { "id": "glossaries", "question": "Are company glossaries supported?", "support": "unknown", "answer": "Are company glossaries supported? Unverified after checking Word, upload and language docs; no DE-to-FR/IT contract translation, terminology or de-CH fixture.", "evidenceIds": [] }, { "id": "formality_and_variants", "question": "Can formality and regional variants (de-CH) be set?", "support": "unknown", "answer": "Can formality and regional variants (de-CH) be set? Unverified after checking Word, upload and language docs; no DE-to-FR/IT contract translation, terminology or de-CH fixture.", "evidenceIds": [] }, { "id": "writing_tools", "question": "Are dedicated rewrite and proofreading tools available?", "support": "partial", "answer": "Native ChatGPT for Word drafts, revises, reorganizes and checks clarity/terminology in the open document. Complex formatting/tables/charts can need manual adjustments.", "evidenceIds": [ "chatgpt:oa-word-r2" ] } ], "limitations": [ "This positive writing finding concerns the native Word add-in, not every chat/client surface.", "Translation layout, terminology/glossary behavior and Swiss variants remain untested." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-word-r2" ] }, { "productId": "glean", "claimId": "glean:WORK-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Browser companion translation and general writing are documented; layout-preserving document translation is unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "extension", "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite browser Companion/Sidebar surfaces included; LLM writing/translation uses configured model usage", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "extension", "name": "Glean browser extension and companion", "type": "browser-extension" }, { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "document_translation", "question": "Can whole documents be translated with formatting kept?", "support": "unknown", "answer": "Can whole documents be translated with formatting kept? The companion, file-upload and Office-generation guides were checked. No whole-document layout-preserving translation, company glossary, formality/de-CH control or DE-to-FR/IT fixture result was established.", "evidenceIds": [] }, { "id": "translation_engine", "question": "Which engine translates?", "support": "partial", "answer": "The browser companion translates selected text through Glean. A dedicated translation service or exact translation-model route is not named here.", "evidenceIds": [ "glean:glean:surfaces", "glean:glean:r2-core-entitlements" ] }, { "id": "glossaries", "question": "Are company glossaries supported?", "support": "unknown", "answer": "Are company glossaries supported? The companion, file-upload and Office-generation guides were checked. No whole-document layout-preserving translation, company glossary, formality/de-CH control or DE-to-FR/IT fixture result was established.", "evidenceIds": [] }, { "id": "formality_and_variants", "question": "Can formality and regional variants (de-CH) be set?", "support": "unknown", "answer": "Can formality and regional variants (de-CH) be set? The companion, file-upload and Office-generation guides were checked. No whole-document layout-preserving translation, company glossary, formality/de-CH control or DE-to-FR/IT fixture result was established.", "evidenceIds": [] }, { "id": "writing_tools", "question": "Are dedicated rewrite and proofreading tools available?", "support": "partial", "answer": "Configured agents support drafting; the browser companion explains, summarizes and translates selected text. Dedicated proofreading behavior was not verified.", "evidenceIds": [ "glean:glean:surfaces", "glean:glean:agents", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:surfaces", "glean:glean:r2-core-entitlements", "glean:glean:agents" ] } ] }, { "id": "WORK-04", "title": "Image generation and editing", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record available image models, editing (inpainting, reference images), admin control and per-image cost visibility, and licence or usage terms for generated images.", "questions": [ { "id": "image_generation", "question": "Can users generate images, with which models?" }, { "id": "image_editing", "question": "Can users edit uploaded images?" }, { "id": "admin_control", "question": "Can admins restrict image generation?" }, { "id": "usage_terms", "question": "What usage rights apply to output?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:WORK-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Native ChatGPT Images supports editing uploaded images; administrator restrictions remain a named gap.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Enterprise native image generation; output rights under the business Services Agreement", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" } ] }, "questions": [ { "id": "image_generation", "question": "Can users generate images, with which models?", "support": "partial", "answer": "Enterprise's current native-tool inventory includes image generation; exact image-model naming and individual client/group entitlement were not verified.", "evidenceIds": [ "chatgpt:oa-enterprise-models-r2-20261026" ] }, { "id": "image_editing", "question": "Can users edit uploaded images?", "support": "supported", "answer": "Users can upload an existing image and request edits or edit a generated image with text or the selection editor. The guide says Images is available on all tiers; the separate Images with thinking mode is not yet asserted for Enterprise/Edu.", "evidenceIds": [ "chatgpt:chatgpt:images-editing-20261026" ] }, { "id": "admin_control", "question": "Can admins restrict image generation?", "support": "unknown", "answer": "Can admins restrict image generation? Unverified after checking current model/tool inventory and Services Agreement; image editing, group controls and per-image rates not verified. Search on 2026-10-26: https://help.openai.com/en/articles/11165333-chatgpt-enterprise-and-edu-models-and-limits, https://openai.com/policies/services-agreement/, https://help.openai.com/en/articles/8555545-uploading-files-and-audio-to-chatgpt. No additional scoped evidence established this answer.", "evidenceIds": [] }, { "id": "usage_terms", "question": "What usage rights apply to output?", "support": "partial", "answer": "The business agreement assigns output rights to the customer to the extent permitted by law, with customer responsibility for use.", "evidenceIds": [ "chatgpt:oa-services-20261026" ] } ], "limitations": [ "image_generation: Enterprise's current native-tool inventory includes image generation; exact image-model naming and individual client/group entitlement were not verified.", "admin_control: Can admins restrict image generation? Unverified after checking current model/tool inventory and Services Agreement; image editing, group controls and per-image rates not verified. Search on 2026-10-26: https://help.openai.com/en/articles/11165333-chatgpt-enterprise-and-edu-models-and-limits, https://openai.com/policies/services-agreement/, https://help.openai.com/en/articles/8555545-uploading-files-and-audio-to-chatgpt. No additional scoped evidence established this answer.", "usage_terms: The business agreement assigns output rights to the customer to the extent permitted by law, with customer responsibility for use." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-enterprise-models-r2-20261026", "chatgpt:oa-services-20261026", "chatgpt:chatgpt:images-editing-20261026" ] }, { "productId": "glean", "claimId": "glean:WORK-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Glean can generate and edit images using enabled image models.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite image generation/editing with Model Hub Usage; provider/key availability remains conditional", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "image_generation", "question": "Can users generate images, with which models?", "support": "supported", "answer": "Universal Model Key uses the managed GPT Image 2.5 or GPT Image 2 default; Customer Key admins select image models and Agents can select enabled models.", "evidenceIds": [ "glean:glean:images", "glean:glean:r2-core-entitlements" ] }, { "id": "image_editing", "question": "Can users edit uploaded images?", "support": "supported", "answer": "The image guide documents editing uploaded images.", "evidenceIds": [ "glean:glean:images", "glean:glean:r2-core-entitlements" ] }, { "id": "admin_control", "question": "Can admins restrict image generation?", "support": "supported", "answer": "An administrator must enable image generation and a supported image model.", "evidenceIds": [ "glean:glean:images", "glean:glean:r2-core-entitlements" ] }, { "id": "usage_terms", "question": "What usage rights apply to output?", "support": "partial", "answer": "Customer rights in outputs are governed by the Terms and AI Addendum together with model-provider terms; no unique or exclusive image-output guarantee was verified.", "evidenceIds": [ "glean:glean:terms", "glean:glean:ai-addendum", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:images", "glean:glean:r2-core-entitlements", "glean:glean:terms", "glean:glean:ai-addendum" ] } ] }, { "id": "WORK-05", "title": "Voice and meetings", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record dictation, read-aloud, live voice conversation, meeting transcription and summarisation, supported languages including Swiss German speech, and where audio is processed.", "questions": [ { "id": "dictation", "question": "Can users dictate prompts?" }, { "id": "read_aloud", "question": "Can answers be read aloud?" }, { "id": "voice_conversation", "question": "Is a live voice mode available?" }, { "id": "meeting_summaries", "question": "Are meetings transcribed and summarised?" }, { "id": "swiss_german_speech", "question": "Is Swiss German speech recognised?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:WORK-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Live Voice and recording uploads are documented with seat- and billing-specific rules.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "dictation", "question": "Can users dictate prompts?", "support": "partial", "answer": "Voice documentation links a distinct dictation feature; its exact work-account processing path was not separately reviewed.", "evidenceIds": [ "chatgpt:oa-voice" ] }, { "id": "read_aloud", "question": "Can answers be read aloud?", "support": "partial", "answer": "The iOS/Android FAQ lists Read aloud among response actions, with available actions varying by message. This documents response playback without establishing uniform client/message coverage or a Swiss German quality guarantee.", "evidenceIds": [ "chatgpt:chatgpt:mobile-read-aloud-20261026" ] }, { "id": "voice_conversation", "question": "Is a live voice mode available?", "support": "partial", "answer": "Business Standard has 3 hours and Premium 15 hours on a rolling daily window; additional Live use is credit-billed. Enterprise pricing differs by contract.", "evidenceIds": [ "chatgpt:oa-voice" ] }, { "id": "meeting_summaries", "question": "Are meetings transcribed and summarised?", "support": "partial", "answer": "Paid audio uploads can be transcribed and turned into meeting summaries; this does not establish an automatic live meeting bot.", "evidenceIds": [ "chatgpt:oa-files-20261026" ] }, { "id": "swiss_german_speech", "question": "Is Swiss German speech recognised?", "support": "unknown", "answer": "Is Swiss German speech recognised? Unverified after checking Voice and audio-upload documentation; standalone read-aloud and Swiss German recognition not tested. Search on 2026-10-26: https://help.openai.com/en/articles/20001274-chatgpt-voice, https://help.openai.com/en/articles/8555545-uploading-files-and-audio-to-chatgpt, https://help.openai.com/en/articles/8357869-how-to-change-your-language-setting-in-chatgpt. No additional scoped evidence established this answer.", "evidenceIds": [] } ], "limitations": [ "dictation: Voice documentation links a distinct dictation feature; its exact work-account processing path was not separately reviewed.", "read_aloud: The iOS/Android FAQ lists Read aloud among response actions, with available actions varying by message. This documents response playback without establishing uniform client/message coverage or a Swiss German quality guarantee.", "voice_conversation: Business Standard has 3 hours and Premium 15 hours on a rolling daily window; additional Live use is credit-billed. Enterprise pricing differs by contract.", "meeting_summaries: Paid audio uploads can be transcribed and turned into meeting summaries; this does not establish an automatic live meeting bot.", "swiss_german_speech: Is Swiss German speech recognised? Unverified after checking Voice and audio-upload documentation; standalone read-aloud and Swiss German recognition not tested. Search on 2026-10-26: https://help.openai.com/en/articles/20001274-chatgpt-voice, https://help.openai.com/en/articles/8555545-uploading-files-and-audio-to-chatgpt, https://help.openai.com/en/articles/8357869-how-to-change-your-language-setting-in-chatgpt. No additional scoped evidence established this answer." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-voice", "chatgpt:oa-files-20261026", "chatgpt:chatgpt:mobile-read-aloud-20261026" ] }, { "productId": "glean", "claimId": "glean:WORK-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Real-time voice is available with provider streaming; meeting functionality depends on key mode.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted", "desktop", "mobile" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite real-time voice/Meeting Notes with Model Hub Usage; Meeting Notes requires Universal Model Key per feature matrix", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" }, { "id": "desktop", "name": "Glean for Desktop Windows and macOS", "type": "desktop-app" }, { "id": "mobile", "name": "Glean iOS and Android", "type": "mobile-app" } ] }, "questions": [ { "id": "dictation", "question": "Can users dictate prompts?", "support": "unknown", "answer": "Can users dictate prompts? The voice guide and key-mode matrix were checked; separate dictation and Swiss German recognition were not established or tested.", "evidenceIds": [] }, { "id": "read_aloud", "question": "Can answers be read aloud?", "support": "partial", "answer": "Real-time voice speaks its responses; a separate read-aloud control for arbitrary text responses was not established.", "evidenceIds": [ "glean:glean:voice", "glean:glean:r2-core-entitlements" ] }, { "id": "voice_conversation", "question": "Is a live voice mode available?", "support": "supported", "answer": "Interactive voice supports web, desktop and mobile, with interruptible spoken replies and a chat transcript. It does not invoke a chosen published agent.", "evidenceIds": [ "glean:glean:voice", "glean:glean:r2-core-entitlements" ] }, { "id": "meeting_summaries", "question": "Are meetings transcribed and summarised?", "support": "partial", "answer": "The key matrix lists Meeting Notes as generally available with Universal Model Key and unsupported with Customer Key. Recording/language behavior was not tested.", "evidenceIds": [ "glean:glean:key-matrix", "glean:glean:r2-core-entitlements" ] }, { "id": "swiss_german_speech", "question": "Is Swiss German speech recognised?", "support": "unknown", "answer": "Is Swiss German speech recognised? The voice guide and key-mode matrix were checked; separate dictation and Swiss German recognition were not established or tested.", "evidenceIds": [] } ], "limitations": [ "Raw voice audio streams to the configured model provider and is not stored according to the voice guide; transcripts follow chat retention." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:voice", "glean:glean:r2-core-entitlements", "glean:glean:key-matrix" ] } ] }, { "id": "WORK-06", "title": "Data analysis and document output", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record code execution for data analysis, charts, and generation of downloadable Word, Excel, PowerPoint and PDF files. Analyse the fixture Excel and request a PowerPoint summary. Record where code runs and whether files are editable.", "questions": [ { "id": "data_analysis", "question": "Can it analyse spreadsheets with executed code?" }, { "id": "charts", "question": "Can it produce charts?" }, { "id": "office_file_output", "question": "Can it create Word, Excel or PowerPoint files?" }, { "id": "canvas_editing", "question": "Is there a document or canvas editor for iterating on output?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:WORK-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Code-backed analysis and generated documents are documented.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-work" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "Enterprise Chat analysis/canvas; Business and Enterprise Work deliverables where Work is enabled", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-work", "name": "ChatGPT Work and team tasks, distinct from regular Chat and coding-only Codex", "type": "agent-workspace" } ] }, "questions": [ { "id": "data_analysis", "question": "Can it analyse spreadsheets with executed code?", "support": "supported", "answer": "Enterprise lists data analysis; its documented code path uses a stateful Jupyter/Python environment without external network access.", "evidenceIds": [ "chatgpt:oa-enterprise-models-r2", "chatgpt:oa-analysis-r2" ] }, { "id": "charts", "question": "Can it produce charts?", "support": "supported", "answer": "For the Enterprise analysis path, the direct guide documents static charts and selected interactive bar/line/pie/scatter charts.", "evidenceIds": [ "chatgpt:oa-enterprise-models-r2", "chatgpt:oa-analysis-r2" ] }, { "id": "office_file_output", "question": "Can it create Word, Excel or PowerPoint files?", "support": "partial", "answer": "Eligible Business and Enterprise Work creates documents, spreadsheets and presentations. Exact download-format/editability fidelity was not fixture-tested.", "evidenceIds": [ "chatgpt:oa-work-r2" ] }, { "id": "canvas_editing", "question": "Is there a document or canvas editor for iterating on output?", "support": "partial", "answer": "Enterprise model/tool inventory lists canvas and Enterprise settings govern role access. This does not establish canvas on every Business seat/client.", "evidenceIds": [ "chatgpt:oa-enterprise-models-r2", "chatgpt:oa-admin-settings" ] } ], "limitations": [ "Each atom distinguishes Enterprise Chat tools from Business/Enterprise Work output. Work is explicitly included as a surface.", "No formula workbook, downloadable Office/PDF fidelity or canvas-editing fixture was run." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-enterprise-models-r2", "chatgpt:oa-analysis-r2", "chatgpt:oa-work-r2", "chatgpt:oa-admin-settings" ] }, { "productId": "glean", "claimId": "glean:WORK-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Data analysis and Office file output are documented, with spreadsheet and template limitations.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Assistant/Canvas/document output with Model Hub Usage; provider/tool prerequisites apply", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "data_analysis", "question": "Can it analyse spreadsheets with executed code?", "support": "supported", "answer": "Thinking-mode uploaded spreadsheets can use a per-user/session sandbox. Indexed spreadsheets may be truncated and cross-indexed-file numeric aggregation is not supported by the documented Data Analysis route.", "evidenceIds": [ "glean:glean:analysis", "glean:glean:r2-core-entitlements" ] }, { "id": "charts", "question": "Can it produce charts?", "support": "unknown", "answer": "The Data Analysis and Office-output guides were checked, but chart generation and chart-file fidelity were not established or observed in this pass.", "evidenceIds": [] }, { "id": "office_file_output", "question": "Can it create Word, Excel or PowerPoint files?", "support": "supported", "answer": "Enabled tools create Word documents, Excel workbooks and PowerPoint decks, saved/downloaded through the documented route. Arbitrary Word/Excel template population is not supported by create tools.", "evidenceIds": [ "glean:glean:office-output", "glean:glean:r2-core-entitlements" ] }, { "id": "canvas_editing", "question": "Is there a document or canvas editor for iterating on output?", "support": "supported", "answer": "Slide generation creates decks in Canvas for refinement and export; exact themes and embedded elements are not guaranteed.", "evidenceIds": [ "glean:glean:office-output", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "No fixture analysis or output-file inspection. Code-interpreter provider and retention differ by route." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:analysis", "glean:glean:r2-core-entitlements", "glean:glean:office-output" ] } ] }, { "id": "WORK-07", "title": "Sharing and team spaces", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record chat sharing (link, user, group), shared projects or team spaces, channels or group chat with AI, and commenting. Test sharing a chat with a colleague in another group and record what the recipient sees, including knowledge they lack access to.", "questions": [ { "id": "share_chats", "question": "Can chats be shared inside the organisation?" }, { "id": "team_spaces", "question": "Are shared projects or workspaces available?" }, { "id": "group_chat", "question": "Can several people chat together with the AI?" }, { "id": "share_permission_boundary", "question": "Does sharing respect the recipient's access to sources?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:WORK-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Shared projects and team resources support collaboration with explicit visibility limits.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "share_chats", "question": "Can chats be shared inside the organisation?", "support": "supported", "answer": "Managed-workspace sharing is controlled by permissions; shared-project chats require project membership.", "evidenceIds": [ "chatgpt:oa-projects", "chatgpt:oa-admin-settings" ] }, { "id": "team_spaces", "question": "Are shared projects or workspaces available?", "support": "supported", "answer": "Shared projects and Enterprise team Pages/Spaces are documented.", "evidenceIds": [ "chatgpt:oa-projects", "chatgpt:oa-enterprise-notes" ] }, { "id": "group_chat", "question": "Can several people chat together with the AI?", "support": "partial", "answer": "Shared-project chats support branching rather than synchronous collaboration on the same chat. Enterprise Teams conversations can use @ChatGPT.", "evidenceIds": [ "chatgpt:oa-projects", "chatgpt:oa-enterprise-notes" ] }, { "id": "share_permission_boundary", "question": "Does sharing respect the recipient's access to sources?", "support": "partial", "answer": "Project members can view/download added files; uploading information into a shared project can expose it to other members. This is different from rechecking original source ACLs.", "evidenceIds": [ "chatgpt:oa-projects" ] } ], "limitations": [ "No cross-group sharing or restricted-source leakage test was performed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-projects", "chatgpt:oa-admin-settings", "chatgpt:oa-enterprise-notes" ] }, { "productId": "glean", "claimId": "glean:WORK-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Viewer chat sharing documents recipient-source redaction; current Projects and group-chat plan entitlements remain unknown.", "availability": "beta", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Assistant Viewer sharing; current Projects and Team-chat Editor entitlement under Core Suite/Enterprise Flex unverified", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "share_chats", "question": "Can chats be shared inside the organisation?", "support": "supported", "answer": "Users can share chats with users, departments or the organization, with Viewer read-only access.", "evidenceIds": [ "glean:glean:sharing", "glean:glean:r2-core-entitlements" ] }, { "id": "team_spaces", "question": "Are shared projects or workspaces available?", "support": "unknown", "answer": "The Projects guide describes gradual enablement but does not establish a current named Core Suite/Enterprise Flex entitlement. Shared-project availability remains unknown.", "evidenceIds": [] }, { "id": "group_chat", "question": "Can several people chat together with the AI?", "support": "unknown", "answer": "The Team chat guide describes a beta enabled for selected users, but its current Core Suite/Enterprise Flex entitlement was not established. Multi-user AI chat availability for a named plan remains unknown.", "evidenceIds": [] }, { "id": "share_permission_boundary", "question": "Does sharing respect the recipient's access to sources?", "support": "partial", "answer": "For Viewer chat sharing, the guide documents redaction of inaccessible citations and content. That finding does not establish the distinct Team-chat Editor entitlement or its availability for a Core Suite/Enterprise Flex tenant. No cross-group sharing test was run.", "evidenceIds": [ "glean:glean:sharing", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Viewer redaction must not be generalized to Team-chat Editors. Projects and Team-chat commercial/rollout entitlements remain unknown; no two-user fixture was run." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:sharing", "glean:glean:r2-core-entitlements", "glean:glean:projects", "glean:glean:team-chat" ] } ] }, { "id": "WORK-08", "title": "Interface languages and accessibility", "group": { "id": 4, "name": "Daily work" }, "judgment": "Record UI languages, focusing on German, French, Italian and English, with translation quality observed (complete, partial, machine-translated). Record response language handling and WCAG conformance statements.", "questions": [ { "id": "ui_languages", "question": "Which UI languages are offered?" }, { "id": "dach_language_quality", "question": "Are German, French and Italian UIs complete and natural?" }, { "id": "accessibility_statement", "question": "Is there a WCAG conformance statement?" }, { "id": "admin_ui_languages", "question": "Is the admin interface available in German?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:WORK-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "German, French and Italian UI settings are documented; quality was not observed.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "ui_languages", "question": "Which UI languages are offered?", "support": "supported", "answer": "Browser and mobile language settings include German, French and Italian.", "evidenceIds": [ "chatgpt:oa-language" ] }, { "id": "dach_language_quality", "question": "Are German, French and Italian UIs complete and natural?", "support": "unknown", "answer": "Are German, French and Italian UIs complete and natural? Unverified after checking language settings and Trust Portal; no localized UI/admin inspection or WCAG conformance report download.", "evidenceIds": [] }, { "id": "accessibility_statement", "question": "Is there a WCAG conformance statement?", "support": "partial", "answer": "The Trust Portal lists a VPAT document; its conformance level, version and scope were not inspected.", "evidenceIds": [ "chatgpt:oa-trust" ] }, { "id": "admin_ui_languages", "question": "Is the admin interface available in German?", "support": "unknown", "answer": "Is the admin interface available in German? Unverified after checking language settings and Trust Portal; no localized UI/admin inspection or WCAG conformance report download.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: dach_language_quality, admin_ui_languages.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-language", "chatgpt:oa-trust" ] }, { "productId": "glean", "claimId": "glean:WORK-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "German, French, Italian and English end-user UIs are documented; admin setup is not localized.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite client surfaces; detailed language/localization entitlements not separately mapped by plan", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "ui_languages", "question": "Which UI languages are offered?", "support": "supported", "answer": "The support matrix lists English, German, French and Italian UI among other locales.", "evidenceIds": [ "glean:glean:language", "glean:glean:r2-core-entitlements" ] }, { "id": "dach_language_quality", "question": "Are German, French and Italian UIs complete and natural?", "support": "unknown", "answer": "Are German, French and Italian UIs complete and natural? The locale matrix and accessibility statement were checked, but translation completeness and naturalness were not observed in a logged-in German/French/Italian UI.", "evidenceIds": [] }, { "id": "accessibility_statement", "question": "Is there a WCAG conformance statement?", "support": "partial", "answer": "Glean maintains a VPAT 2.5 ACR covering WCAG 2.0/2.1/2.2 A and AA, obtainable through the Trust Center; the report was not reviewed.", "evidenceIds": [ "glean:glean:accessibility", "glean:glean:r2-core-entitlements" ] }, { "id": "admin_ui_languages", "question": "Is the admin interface available in German?", "support": "unsupported", "answer": "The language guide explicitly says external help documentation and admin workspace setup are not yet localized.", "evidenceIds": [ "glean:glean:language", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps.", "The language/accessibility pages describe the common product, without a separate Core Suite/Enterprise Flex localization entitlement matrix." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:language", "glean:glean:r2-core-entitlements", "glean:glean:accessibility" ] } ] }, { "id": "ADM-01", "title": "Single sign-on and authentication", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record SAML, OIDC, Microsoft Entra ID, Google, LDAP, MFA enforcement, conditional-access compatibility, domain verification and plan restrictions. Test one SSO login on a trial where possible.", "questions": [ { "id": "sso_protocols", "question": "Which SSO protocols and identity providers work?" }, { "id": "sso_plan", "question": "Which plan includes SSO?" }, { "id": "mfa", "question": "Can MFA be enforced?" }, { "id": "conditional_access", "question": "Do Entra conditional-access policies apply?" }, { "id": "domain_capture", "question": "Can the company claim its email domain?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:ADM-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Business SAML/OIDC is distinct from Enterprise directory lifecycle controls.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "sso_protocols", "question": "Which SSO protocols and identity providers work?", "support": "supported", "answer": "Business supports SAML and OIDC identity-provider connections.", "evidenceIds": [ "chatgpt:oa-business-sso" ] }, { "id": "sso_plan", "question": "Which plan includes SSO?", "support": "supported", "answer": "Business includes SSO and domain verification; Enterprise uses its managed identity setup.", "evidenceIds": [ "chatgpt:oa-business-sso", "chatgpt:oa-admin-quickstart" ] }, { "id": "mfa", "question": "Can MFA be enforced?", "support": "partial", "answer": "Individuals can configure supported MFA methods. The official guide explicitly says MFA cannot currently be enforced at ChatGPT workspace or API organization level. This native control restriction is separate from any customer IdP authentication policy.", "evidenceIds": [ "chatgpt:chatgpt:native-mfa-enforcement-20261026" ] }, { "id": "conditional_access", "question": "Do Entra conditional-access policies apply?", "support": "partial", "answer": "Enterprise Intune iOS deployment supports Entra Conditional Access; general client/IdP enforcement was not tested.", "evidenceIds": [ "chatgpt:oa-enterprise-notes-20261026" ] }, { "id": "domain_capture", "question": "Can the company claim its email domain?", "support": "partial", "answer": "Business can verify more than one domain; verification does not automatically merge personal accounts.", "evidenceIds": [ "chatgpt:oa-business-sso" ] } ], "limitations": [ "mfa: Individuals can configure supported MFA methods. The official guide explicitly says MFA cannot currently be enforced at ChatGPT workspace or API organization level. This native control restriction is separate from any customer IdP authentication policy.", "conditional_access: Enterprise Intune iOS deployment supports Entra Conditional Access; general client/IdP enforcement was not tested.", "domain_capture: Business can verify more than one domain; verification does not automatically merge personal accounts." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business-sso", "chatgpt:oa-admin-quickstart", "chatgpt:oa-enterprise-notes-20261026", "chatgpt:chatgpt:native-mfa-enforcement-20261026" ] }, { "productId": "glean", "claimId": "glean:ADM-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "SSO is mandatory with OIDC/SAML and identity-provider MFA and conditional access.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Protect includes SSO and role access; detailed IdP policy setup is separately documented", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "sso_protocols", "question": "Which SSO protocols and identity providers work?", "support": "supported", "answer": "OIDC and SAML work with Entra ID, Google, Okta, OneLogin and generic SAML providers as documented.", "evidenceIds": [ "glean:glean:sso", "glean:glean:r2-core-entitlements" ] }, { "id": "sso_plan", "question": "Which plan includes SSO?", "support": "partial", "answer": "SSO is mandatory during deployment setup; no separate SSO price or plan gate is given in this guide.", "evidenceIds": [ "glean:glean:sso", "glean:glean:r2-core-entitlements" ] }, { "id": "mfa", "question": "Can MFA be enforced?", "support": "supported", "answer": "Glean recommends enforcing MFA through the configured identity provider.", "evidenceIds": [ "glean:glean:sso", "glean:glean:r2-core-entitlements" ] }, { "id": "conditional_access", "question": "Do Entra conditional-access policies apply?", "support": "supported", "answer": "Glean recommends appropriately secure IdP conditional-access policies; mobile documents Intune-compatible sign-in.", "evidenceIds": [ "glean:glean:sso", "glean:glean:mobile", "glean:glean:r2-core-entitlements" ] }, { "id": "domain_capture", "question": "Can the company claim its email domain?", "support": "partial", "answer": "Glean checks the user email domain against the expected customer domain before issuing a login cookie; broader domain-capture/migration semantics were not established.", "evidenceIds": [ "glean:glean:sso", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "No SSO trial login was performed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:sso", "glean:glean:r2-core-entitlements", "glean:glean:mobile" ] } ] }, { "id": "ADM-02", "title": "User provisioning and lifecycle", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record SCIM, just-in-time provisioning, group sync from the identity provider, deprovisioning effects (chats, assistants, knowledge ownership transfer) and licence assignment. Deprovision a test user and record what happens to their content.", "questions": [ { "id": "scim", "question": "Is SCIM provisioning supported?" }, { "id": "group_sync", "question": "Are identity-provider groups synced?" }, { "id": "jit_provisioning", "question": "Are users created at first login?" }, { "id": "deprovisioning", "question": "What happens to a removed user's data and shared assets?" }, { "id": "seat_assignment", "question": "Can admins assign and reclaim seats?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:ADM-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Standalone Business and Enterprise differ materially in provisioning and leaver behavior.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "scim", "question": "Is SCIM provisioning supported?", "support": "supported", "answer": "Standalone Business excludes SCIM. Enterprise supports directory sync; tenant sync alone does not grant workspace access.", "evidenceIds": [ "chatgpt:oa-business-sso", "chatgpt:oa-admin-quickstart" ] }, { "id": "group_sync", "question": "Are identity-provider groups synced?", "support": "supported", "answer": "Business standalone excludes synchronized groups. Enterprise directory groups can receive separate workspace assignments.", "evidenceIds": [ "chatgpt:oa-business-sso", "chatgpt:oa-admin-quickstart" ] }, { "id": "jit_provisioning", "question": "Are users created at first login?", "support": "partial", "answer": "Business automatic account creation can add eligible verified-domain sign-ins where available; this is distinct from SCIM.", "evidenceIds": [ "chatgpt:oa-business-sso" ] }, { "id": "deprovisioning", "question": "What happens to a removed user's data and shared assets?", "support": "supported", "answer": "Removal revokes access immediately. Business data remains indefinitely; Enterprise/Edu follow retention. GPT/project ownership transfers without private chat/file visibility.", "evidenceIds": [ "chatgpt:oa-leavers" ] }, { "id": "seat_assignment", "question": "Can admins assign and reclaim seats?", "support": "supported", "answer": "Business owners buy and reassign Standard/Premium seats; Enterprise separates roles, seats and access.", "evidenceIds": [ "chatgpt:oa-billing", "chatgpt:oa-members" ] } ], "limitations": [ "No SCIM or leaver fixture was performed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business-sso", "chatgpt:oa-admin-quickstart", "chatgpt:oa-leavers", "chatgpt:oa-billing", "chatgpt:oa-members" ] }, { "productId": "glean", "claimId": "glean:ADM-02", "verificationStatus": "not-published", "support": "not-published", "answer": "We found no public information on this. A missing finding is not evidence that the product lacks the capability.", "availability": null, "delivery": null, "scope": null, "questions": [], "limitations": [], "checkedAt": null, "crossCheckedAt": null, "nextCheckAt": null, "evidenceIds": [] } ] }, { "id": "ADM-03", "title": "Roles, groups and feature permissions", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record admin roles, delegated admins, groups, per-feature permissions (web search, image generation, connectors, file upload, agents), separation of subsidiaries or departments, and enforcement. Test one disabled feature for one group.", "questions": [ { "id": "admin_roles", "question": "Which admin roles exist, and can admin rights be delegated?" }, { "id": "groups", "question": "Can permissions be set per group?" }, { "id": "feature_toggles", "question": "Which features can be switched on or off per group?" }, { "id": "multi_entity", "question": "Can subsidiaries or departments be separated within one contract?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:ADM-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Enterprise groups/RBAC and delegated roles differ from Business administration.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "admin_roles", "question": "Which admin roles exist, and can admin rights be delegated?", "support": "supported", "answer": "Enterprise/Edu roles include member, analytics viewer, admin and owner; Enterprise can delegate group tasks.", "evidenceIds": [ "chatgpt:oa-members" ] }, { "id": "groups", "question": "Can permissions be set per group?", "support": "supported", "answer": "Enterprise sync/manual groups can receive roles; standalone Business synchronized groups are excluded.", "evidenceIds": [ "chatgpt:oa-admin-quickstart", "chatgpt:oa-business-sso" ] }, { "id": "feature_toggles", "question": "Which features can be switched on or off per group?", "support": "partial", "answer": "Enterprise controls models, GPTs, canvas, projects, memory and Work by workspace/role; exact per-group feature matrix was not tested.", "evidenceIds": [ "chatgpt:oa-admin-settings" ] }, { "id": "multi_entity", "question": "Can subsidiaries or departments be separated within one contract?", "support": "partial", "answer": "The Services Agreement allows affiliates within one workspace or separate affiliate orders/workspaces. It does not prove an arbitrary subsidiary-isolation console.", "evidenceIds": [ "chatgpt:oa-services" ] } ], "limitations": [ "No disabled-feature test with two users was performed." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-members", "chatgpt:oa-admin-quickstart", "chatgpt:oa-business-sso", "chatgpt:oa-admin-settings", "chatgpt:oa-services" ] }, { "productId": "glean", "claimId": "glean:ADM-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Glean has delegated admin roles, IdP-group permissions and feature access controls.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Protect/Agent Governance role controls; department and IdP group policy configuration as documented", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "admin_roles", "question": "Which admin roles exist, and can admin rights be delegated?", "support": "supported", "answer": "Setup Admin, Admin, Super Admin and specialist moderators have documented scopes; only Super Admin can assign certain privileges.", "evidenceIds": [ "glean:glean:roles", "glean:glean:r2-core-entitlements" ] }, { "id": "groups", "question": "Can permissions be set per group?", "support": "supported", "answer": "Direct and IdP-group roles combine, with highest-precedence primary roles and union of secondary roles. Group permission behavior is feature-flag dependent.", "evidenceIds": [ "glean:glean:groups", "glean:glean:r2-core-entitlements" ] }, { "id": "feature_toggles", "question": "Which features can be switched on or off per group?", "support": "partial", "answer": "Member permissions include content and agent creation; model access, scheduled triggers and beta features have specific controls. Every feature/group combination was not verified.", "evidenceIds": [ "glean:glean:users", "glean:glean:groups", "glean:glean:r2-core-entitlements" ] }, { "id": "multi_entity", "question": "Can subsidiaries or departments be separated within one contract?", "support": "partial", "answer": "Terms permit affiliates to use or order the service, while separate subsidiary data partitions within one contract were not established.", "evidenceIds": [ "glean:glean:terms", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "No two-group restriction-enforcement test." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:roles", "glean:glean:r2-core-entitlements", "glean:glean:groups", "glean:glean:users", "glean:glean:terms" ] } ] }, { "id": "ADM-04", "title": "Usage and adoption analytics", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record dashboards for active users, usage by feature, model, group and assistant, export, and privacy controls (aggregation, pseudonymisation, works-council-friendly settings). Distinguish aggregate adoption metrics from per-person monitoring.", "questions": [ { "id": "adoption_dashboard", "question": "Is there an adoption dashboard?" }, { "id": "breakdowns", "question": "Can usage be broken down by group, model, feature and assistant?" }, { "id": "export", "question": "Can usage data be exported?" }, { "id": "privacy_modes", "question": "Can per-person reporting be limited or pseudonymised?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:ADM-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Business documents adoption/member analytics; Enterprise/Edu now documents CSV exports and specific aggregate-report privacy controls.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "Business workspace analytics; Enterprise/Edu export and Task insights controls only where explicitly identified", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "adoption_dashboard", "question": "Is there an adoption dashboard?", "support": "supported", "answer": "Business has workspace analytics with active users, messages and credits.", "evidenceIds": [ "chatgpt:oa-business-notes-20261026" ] }, { "id": "breakdowns", "question": "Can usage be broken down by group, model, feature and assistant?", "support": "partial", "answer": "Member-level usage and seat-type metrics are documented; full model/group/assistant views were not all verified.", "evidenceIds": [ "chatgpt:oa-business-notes-20261026" ] }, { "id": "export", "question": "Can usage data be exported?", "support": "partial", "answer": "Enterprise/Edu can export a by-user Workspace report and GPT/project reports as CSV, plus survey and benchmark data. The October 23 release confirms the updated flow. A complete equivalent Business export entitlement was not established.", "evidenceIds": [ "chatgpt:chatgpt:enterprise-analytics-export-20261026", "chatgpt:oa-enterprise-notes-20261026" ] }, { "id": "privacy_modes", "question": "Can per-person reporting be limited or pseudonymised?", "support": "partial", "answer": "Enterprise/Edu Task insights reports aggregate categories without individual conversation content and can be disabled; survey export names/emails depend on Include user identifiers. This is not a universal pseudonymization switch for the ordinary per-user usage report or a verified Business setting.", "evidenceIds": [ "chatgpt:chatgpt:enterprise-analytics-export-20261026" ] } ], "limitations": [ "breakdowns: Member-level usage and seat-type metrics are documented; full model/group/assistant views were not all verified.", "export: Enterprise/Edu can export a by-user Workspace report and GPT/project reports as CSV, plus survey and benchmark data. The October 23 release confirms the updated flow. A complete equivalent Business export entitlement was not established.", "privacy_modes: Enterprise/Edu Task insights reports aggregate categories without individual conversation content and can be disabled; survey export names/emails depend on Include user identifiers. This is not a universal pseudonymization switch for the ordinary per-user usage report or a verified Business setting." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business-notes-20261026", "chatgpt:chatgpt:enterprise-analytics-export-20261026", "chatgpt:oa-enterprise-notes-20261026" ] }, { "productId": "glean", "claimId": "glean:ADM-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Insights provides adoption and individual activity reporting with CSV export.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Billing & Insights included in seat; Enterprise Flex Admin console/Insights platform separate from usage rates", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "adoption_dashboard", "question": "Is there an adoption dashboard?", "support": "supported", "answer": "Insights includes daily, weekly and monthly active users and adoption metrics.", "evidenceIds": [ "glean:glean:insights", "glean:glean:r2-core-entitlements" ] }, { "id": "breakdowns", "question": "Can usage be broken down by group, model, feature and assistant?", "support": "partial", "answer": "Department filters and per-person Assistant, search, agent and MCP activity are documented. Model usage is a separate dashboard; a unified breakdown by every requested dimension was not verified.", "evidenceIds": [ "glean:glean:insights", "glean:glean:core-price", "glean:glean:r2-core-entitlements" ] }, { "id": "export", "question": "Can usage data be exported?", "support": "supported", "answer": "The All signed up users table exports CSV; customer event delivery supports downstream analysis.", "evidenceIds": [ "glean:glean:insights", "glean:glean:events", "glean:glean:r2-core-entitlements" ] }, { "id": "privacy_modes", "question": "Can per-person reporting be limited or pseudonymised?", "support": "partial", "answer": "Departments under five users are grouped. The same guide documents named user activity; an organization-wide pseudonymous mode was not established.", "evidenceIds": [ "glean:glean:insights", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:insights", "glean:glean:r2-core-entitlements", "glean:glean:core-price", "glean:glean:events" ] } ] }, { "id": "ADM-05", "title": "Spend controls and cost allocation", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record cost visibility per user, group and cost centre, budgets and their behaviour (alert, block, downgrade model), pooled credits, and chargeback exports. Test a small budget on a trial where possible. Distinguish billed amounts, estimates and unavailable amounts.", "questions": [ { "id": "cost_visibility", "question": "Can admins see cost or consumption per user and group?" }, { "id": "budgets", "question": "Can budgets be set per user or group?" }, { "id": "budget_enforcement", "question": "Does reaching a budget alert, block or downgrade?" }, { "id": "chargeback", "question": "Can costs be exported per cost centre?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:ADM-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Business has credit and recharge limits; these do not equate to a full cost-centre system.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "cost_visibility", "question": "Can admins see cost or consumption per user and group?", "support": "supported", "answer": "Business analytics show member seat types, credits and messages.", "evidenceIds": [ "chatgpt:oa-business-notes" ] }, { "id": "budgets", "question": "Can budgets be set per user or group?", "support": "supported", "answer": "Business permits seat-type monthly credit limits and per-user overrides; defaults have no specified limits.", "evidenceIds": [ "chatgpt:oa-credit-controls" ] }, { "id": "budget_enforcement", "question": "Does reaching a budget alert, block or downgrade?", "support": "partial", "answer": "Credit-backed features can become unavailable when credits are insufficient; exact monthly-limit overshoot/stop timing was not tested.", "evidenceIds": [ "chatgpt:oa-credit-controls" ] }, { "id": "chargeback", "question": "Can costs be exported per cost centre?", "support": "unknown", "answer": "Can costs be exported per cost centre? Unverified after checking Business spend-control docs; group/cost-centre allocation and chargeback export not established.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: chargeback.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business-notes", "chatgpt:oa-credit-controls" ] }, { "productId": "glean", "claimId": "glean:ADM-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Usage limits can alert or block; team limits are per-member defaults rather than pooled team budgets.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite / Enterprise Flex; legacy Enterprise exclusions stated", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "cost_visibility", "question": "Can admins see cost or consumption per user and group?", "support": "supported", "answer": "Usage dashboards expose user/team/agent consumption in dollars or FlexCredits depending on plan.", "evidenceIds": [ "glean:glean:limits" ] }, { "id": "budgets", "question": "Can budgets be set per user or group?", "support": "supported", "answer": "Organization, user, department/IdP-group and agent monthly limits are documented for Core Suite/Enterprise Flex; legacy Enterprise lacks user/agent limits.", "evidenceIds": [ "glean:glean:limits" ] }, { "id": "budget_enforcement", "question": "Does reaching a budget alert, block or downgrade?", "support": "supported", "answer": "An optional block stops later billable requests after the running action completes. Alert-only is also available; some overage can occur.", "evidenceIds": [ "glean:glean:limits" ] }, { "id": "chargeback", "question": "Can costs be exported per cost centre?", "support": "unknown", "answer": "Can costs be exported per cost centre? The usage-limit and pricing guides were checked; cost-center chargeback export and cost allocation outside current department/group metadata were not established.", "evidenceIds": [] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:limits" ] } ] }, { "id": "ADM-06", "title": "Audit logs and compliance export", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record which events are logged (logins, admin changes, prompts, responses, file access, connector queries), retention, export or SIEM streaming, and eDiscovery/legal hold. Use the word audit only with a defined retention and integrity model.", "questions": [ { "id": "admin_events", "question": "Are admin and security events logged?" }, { "id": "content_logging", "question": "Can prompts and answers be retained for compliance, and is it configurable?" }, { "id": "siem_export", "question": "Can logs stream to a SIEM or be exported?" }, { "id": "ediscovery", "question": "Are eDiscovery and legal hold supported?" }, { "id": "log_retention", "question": "How long are logs kept?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:ADM-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Enterprise/Edu compliance access is owner-granted; Business documents conditional owner exports for individual members.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "Enterprise/Edu Compliance Platform and role permissions; Business default private-history/analytics boundaries and conditional owner per-member export", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "admin_events", "question": "Are admin and security events logged?", "support": "supported", "answer": "Enterprise/Edu Compliance Platform exposes append-only audit/authentication/app events, with category-scoped Admin keys.", "evidenceIds": [ "chatgpt:oa-compliance-r2" ] }, { "id": "content_logging", "question": "Can prompts and answers be retained for compliance, and is it configurable?", "support": "partial", "answer": "Enterprise/Edu: only an owner grants broad compliance or Conversation messages access, including locked-chat messages. Business: default history and routine analytics do not expose all private chats. Owners can export an individual member via the Business workspace > Members > member three-dot menu > Export data, if available. Bulk all-chat coverage is unverified.", "evidenceIds": [ "chatgpt:oa-compliance-r2", "chatgpt:oa-business-faq-r2", "chatgpt:oa-business-privacy-r2", "chatgpt:oa-business-owner-export-r3" ] }, { "id": "siem_export", "question": "Can logs stream to a SIEM or be exported?", "support": "supported", "answer": "Enterprise/Edu can export eligible compliance logs into SIEM/data-lake/partner systems. Business eligibility is not inferred.", "evidenceIds": [ "chatgpt:oa-compliance-r2" ] }, { "id": "ediscovery", "question": "Are eDiscovery and legal hold supported?", "support": "partial", "answer": "Enterprise/Edu Compliance Platform documents eDiscovery integrations; native legal-hold operation was not verified.", "evidenceIds": [ "chatgpt:oa-compliance-r2" ] }, { "id": "log_retention", "question": "How long are logs kept?", "support": "supported", "answer": "Enterprise/Edu Compliance Logs Platform gives30-day availability; longer retention requires continuous external downloads.", "evidenceIds": [ "chatgpt:oa-compliance-r2" ] } ], "limitations": [ "Business routine visibility, conditional owner per-member export and Enterprise/Edu Compliance access are separate operations. No audit or archive fixture was run.", "No blanket Business no-admin-access guarantee. No Enterprise/Edu compliance entitlement is transferred to Business." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-compliance-r2", "chatgpt:oa-business-faq-r2", "chatgpt:oa-business-privacy-r2", "chatgpt:oa-business-owner-export-r3" ] }, { "productId": "glean", "claimId": "glean:ADM-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Administrative change logs have documented CSV export and retention. Prompt/response compliance logging remains unknown because source scopes conflict.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Protect administrative audit logs; no verified prompt/response compliance-logging finding", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "admin_events", "question": "Are admin and security events logged?", "support": "supported", "answer": "Admin Audit Logs record configuration changes by admins and Glean support, excluding end-user events. Default retention is 30 days.", "evidenceIds": [ "glean:glean:audit", "glean:glean:r2-core-entitlements" ] }, { "id": "content_logging", "question": "Can prompts and answers be retained for compliance, and is it configurable?", "support": "unknown", "answer": "Prompt/response retention and its configuration remain unknown. The deployment comparison says individual queries/responses are not logged, while Customer Event documentation describes CHAT response content and the history guide separates that logging from history. Their deployment/system scopes were not reconciled.", "evidenceIds": [] }, { "id": "siem_export", "question": "Can logs stream to a SIEM or be exported?", "support": "partial", "answer": "The administrative audit-log guide documents self-serve CSV export. For Glean-hosted deployments, ongoing delivery of administrative logs can be configured by the account team and is not enabled by default or self-serve. This finding makes no prompt/response or Customer Event export guarantee.", "evidenceIds": [ "glean:glean:audit", "glean:glean:r2-core-entitlements" ] }, { "id": "ediscovery", "question": "Are eDiscovery and legal hold supported?", "support": "unknown", "answer": "Are eDiscovery and legal hold supported? Administrative and Customer Event documentation was checked. eDiscovery/legal-hold behavior, integrity guarantees and per-destination content-log retention were not established.", "evidenceIds": [] }, { "id": "log_retention", "question": "How long are logs kept?", "support": "partial", "answer": "Administrative audit logs have a documented 30-day default; extended periods require arrangement. Customer Event/content-log retention is unknown and no common retention term for all logs is inferred.", "evidenceIds": [ "glean:glean:audit", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Only administrative/configuration events, their export and their stated retention are positive findings. Content logging, its compliance integrity model, eDiscovery and legal hold remain unverified." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:audit", "glean:glean:r2-core-entitlements", "glean:glean:deploy", "glean:glean:events", "glean:glean:history" ] } ] }, { "id": "ADM-07", "title": "Data loss prevention and personal data", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record detection and handling of personal and confidential data before it reaches a model: redaction, masking, blocking, warning. Record integration with Purview, Netskope or similar, and whether filtering runs locally or at a third party. Send a fixture prompt with a Swiss AHV number and IBAN and record the outcome.", "questions": [ { "id": "pii_detection", "question": "Is personal data detected in prompts and files?" }, { "id": "pii_action", "question": "Is it redacted, masked, blocked or only warned?" }, { "id": "custom_patterns", "question": "Can admins add custom patterns or terms?" }, { "id": "dlp_integration", "question": "Does it integrate with an existing DLP product?" }, { "id": "filter_location", "question": "Where does filtering run?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:ADM-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Enterprise/Edu can integrate compliance data with DLP; inline redaction was not established.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "pii_detection", "question": "Is personal data detected in prompts and files?", "support": "unknown", "answer": "Is personal data detected in prompts and files? Unverified after checking Compliance Platform, app controls and security documentation; no inline PII action, custom AHV/IBAN pattern or filter-location evidence/test.", "evidenceIds": [] }, { "id": "pii_action", "question": "Is it redacted, masked, blocked or only warned?", "support": "unknown", "answer": "Is it redacted, masked, blocked or only warned? Unverified after checking Compliance Platform, app controls and security documentation; no inline PII action, custom AHV/IBAN pattern or filter-location evidence/test.", "evidenceIds": [] }, { "id": "custom_patterns", "question": "Can admins add custom patterns or terms?", "support": "unknown", "answer": "Can admins add custom patterns or terms? Unverified after checking Compliance Platform, app controls and security documentation; no inline PII action, custom AHV/IBAN pattern or filter-location evidence/test.", "evidenceIds": [] }, { "id": "dlp_integration", "question": "Does it integrate with an existing DLP product?", "support": "partial", "answer": "Compliance Platform lists DLP partners including Purview and Netskope. This does not establish pre-model prompt redaction.", "evidenceIds": [ "chatgpt:oa-compliance" ] }, { "id": "filter_location", "question": "Where does filtering run?", "support": "unknown", "answer": "Where does filtering run? Unverified after checking Compliance Platform, app controls and security documentation; no inline PII action, custom AHV/IBAN pattern or filter-location evidence/test.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: pii_detection, pii_action, custom_patterns, filter_location.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-compliance" ] }, { "productId": "glean", "claimId": "glean:ADM-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Protect+ can flag or block configured sensitive patterns in prompts; file coverage and Swiss-fixture outcomes are unknown.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Enterprise Flex + Protect+ site-wide annual add-on; basic Core Suite CSV protection is a different mechanism", "addOns": [ "Glean Protect+ AI security" ], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "pii_detection", "question": "Is personal data detected in prompts and files?", "support": "partial", "answer": "Prompt-only regex policy covers configured PII, credentials, IBAN and government-ID patterns. Templates start disabled; this policy excludes retrieved data and generated responses.", "evidenceIds": [ "glean:glean:pii", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "pii_action", "question": "Is it redacted, masked, blocked or only warned?", "support": "supported", "answer": "Admins choose monitoring with findings or immediate blocking of the run; the guide does not promise automatic redaction for this policy.", "evidenceIds": [ "glean:glean:pii", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "custom_patterns", "question": "Can admins add custom patterns or terms?", "support": "supported", "answer": "Admins can define RE2 pattern groups and test patterns before enabling them.", "evidenceIds": [ "glean:glean:pii", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "dlp_integration", "question": "Does it integrate with an existing DLP product?", "support": "partial", "answer": "Protect+ documents AI security integrations including Palo Alto Networks in the product/security material. Purview/Netskope integration and exact enterprise entitlement were not verified.", "evidenceIds": [ "glean:glean:protect", "glean:glean:subprocessors", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "filter_location", "question": "Where does filtering run?", "support": "unknown", "answer": "Where does filtering run? Protect+ and prompt-policy guides were checked. Filtering location, upload scanning by this policy and Swiss AHV/IBAN behavior were not observed.", "evidenceIds": [] } ], "limitations": [ "Prompt-only pattern policy is not evidence that file contents are filtered before every model call. No personal-data fixture was run." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:pii", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements", "glean:glean:protect", "glean:glean:subprocessors" ] } ] }, { "id": "ADM-08", "title": "AI policy and guardrails", "group": { "id": 5, "name": "Administration and governance" }, "judgment": "Record organisation-wide system instructions, acceptable-use notices and acknowledgement, content filters, topic restrictions, AI-output labelling, and admin visibility of policy violations. Separate enforced policy from instructions the model is expected to follow.", "questions": [ { "id": "org_instructions", "question": "Can admins set organisation-wide instructions?" }, { "id": "usage_notice", "question": "Can users be required to accept a usage policy?" }, { "id": "content_filters", "question": "Are content filters configurable?" }, { "id": "violation_reporting", "question": "Are policy hits visible to admins?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:ADM-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Enterprise has policy reminders and workspace controls; enforcement coverage remains partly unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "org_instructions", "question": "Can admins set organisation-wide instructions?", "support": "unknown", "answer": "Can admins set organisation-wide instructions? Unverified after checking Enterprise settings, Services Agreement and compliance docs; an enforced organization system prompt was not established.", "evidenceIds": [] }, { "id": "usage_notice", "question": "Can users be required to accept a usage policy?", "support": "partial", "answer": "The Enterprise AI policy modal appears every 30 days and after updates; mandatory acknowledgment behavior was not established.", "evidenceIds": [ "chatgpt:oa-admin-settings" ] }, { "id": "content_filters", "question": "Are content filters configurable?", "support": "partial", "answer": "Service usage restrictions apply; customer-configurable topic filters were not established.", "evidenceIds": [ "chatgpt:oa-services" ] }, { "id": "violation_reporting", "question": "Are policy hits visible to admins?", "support": "partial", "answer": "Compliance app/audit events are available; complete policy-violation coverage was not verified.", "evidenceIds": [ "chatgpt:oa-compliance" ] } ], "limitations": [ "Unverified parts: org_instructions.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-admin-settings", "chatgpt:oa-services", "chatgpt:oa-compliance" ] }, { "productId": "glean", "claimId": "glean:ADM-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Enterprise instructions and configurable AI security policies are documented.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Enterprise Flex Assistant instructions; Protect+ site-wide annual add-on for security monitoring/blocking", "addOns": [ "Protect+ for AI security findings; not required for basic custom instructions" ], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "org_instructions", "question": "Can admins set organisation-wide instructions?", "support": "supported", "answer": "Admins can configure up to five enterprise custom instructions for Assistant.", "evidenceIds": [ "glean:glean:org-instructions", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "usage_notice", "question": "Can users be required to accept a usage policy?", "support": "unknown", "answer": "Can users be required to accept a usage policy? The custom-instruction and AI security guides were checked; a mandatory acceptable-use acknowledgement flow was not established.", "evidenceIds": [] }, { "id": "content_filters", "question": "Are content filters configurable?", "support": "supported", "answer": "Protect+ policies can monitor/block configured sensitive prompts and restrict topics; enforcement depends on enabled policy.", "evidenceIds": [ "glean:glean:pii", "glean:glean:protect", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "violation_reporting", "question": "Are policy hits visible to admins?", "support": "supported", "answer": "Monitoring creates admin findings with matched patterns, snippets and conversation links.", "evidenceIds": [ "glean:glean:pii", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] } ], "limitations": [ "Model-followed instructions are distinct from policy enforcement." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:org-instructions", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements", "glean:glean:pii", "glean:glean:protect" ] } ] }, { "id": "DATA-01", "title": "Hosting location and data residency", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record country or region separately for chat storage, files and indexes, model inference, backups, logs and telemetry, and support access. Name the cloud provider. Record whether residency is default, a paid option or plan-dependent. \"EU data boundary\" programmes are recorded with their documented exceptions.", "questions": [ { "id": "storage_region", "question": "Where are chats, files and indexes stored?" }, { "id": "inference_region", "question": "Where do model calls run, per provider?" }, { "id": "backups_logs_region", "question": "Where are backups, logs and telemetry?" }, { "id": "support_access_region", "question": "From where can vendor staff access data?" }, { "id": "swiss_hosting", "question": "Is Swiss hosting available?" }, { "id": "residency_plan", "question": "Which plan or option provides residency?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:DATA-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Enterprise/Edu residency separates regional content storage from GPU execution and global operations.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "storage_region", "question": "Where are chats, files and indexes stored?", "support": "partial", "answer": "Eligible new Enterprise/Edu workspaces can select Europe, EEA + Switzerland, for in-scope content at rest. Standalone Business eligibility is not established.", "evidenceIds": [ "chatgpt:oa-residency" ] }, { "id": "inference_region", "question": "Where do model calls run, per provider?", "support": "partial", "answer": "Eligible Enterprise/Edu can configure same-region European GPU inference; CPU tasks and external apps/search can process elsewhere.", "evidenceIds": [ "chatgpt:oa-residency" ] }, { "id": "backups_logs_region", "question": "Where are backups, logs and telemetry?", "support": "partial", "answer": "In-scope content backups/replicas stay in-region; system metadata and non-content logs are outside the general residency commitment.", "evidenceIds": [ "chatgpt:oa-residency" ] }, { "id": "support_access_region", "question": "From where can vendor staff access data?", "support": "partial", "answer": "Authorized staff access has purpose restrictions; an EU/Swiss-only support-access region was not established.", "evidenceIds": [ "chatgpt:oa-privacy" ] }, { "id": "swiss_hosting", "question": "Is Swiss hosting available?", "support": "partial", "answer": "Europe includes Switzerland as a region grouping; this is not a Switzerland-only storage/inference/support commitment.", "evidenceIds": [ "chatgpt:oa-residency" ] }, { "id": "residency_plan", "question": "Which plan or option provides residency?", "support": "partial", "answer": "Residency is documented for eligible Enterprise/Edu, with storage included at no extra charge; inference has separate eligibility.", "evidenceIds": [ "chatgpt:oa-residency" ] } ], "limitations": [ "Cloud infrastructure subprocessors include multiple providers. Exact placement per workspace, support geography and CPU processing remain separate questions." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-residency", "chatgpt:oa-privacy" ] }, { "productId": "glean", "claimId": "glean:DATA-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Hosting is region-selectable, but storage, model processing and remote support must be scoped separately.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted", "customer-cloud" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Glean Hosted regional single-tenant hosting included; Customer Hosted and provider regions remain contract/key choices", "addOns": [], "deploymentMode": null, "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" }, { "id": "customer-cloud", "name": "Customer Hosted managed GCP or AWS tenant", "type": "managed-server" } ] }, "questions": [ { "id": "storage_region", "question": "Where are chats, files and indexes stored?", "support": "partial", "answer": "Tenant storage and index follow the selected isolated GCP/AWS deployment; the public GCP list includes Netherlands, Belgium and Frankfurt. Actual contracted country was not selected.", "evidenceIds": [ "glean:glean:deploy", "glean:glean:regions", "glean:glean:r2-core-entitlements" ] }, { "id": "inference_region", "question": "Where do model calls run, per provider?", "support": "partial", "answer": "Model routes depend on cloud and key mode; GCP/AWS Customer Key has cross-cloud restrictions. The subprocessor list allows customer-selected provider locations but does not establish every model remains in EU/CH.", "evidenceIds": [ "glean:glean:models", "glean:glean:subprocessors", "glean:glean:r2-core-entitlements" ] }, { "id": "backups_logs_region", "question": "Where are backups, logs and telemetry?", "support": "partial", "answer": "Deployment documentation lists backups up to seven days but no full country map for backups, telemetry and central services was established.", "evidenceIds": [ "glean:glean:deploy", "glean:glean:r2-core-entitlements" ] }, { "id": "support_access_region", "question": "From where can vendor staff access data?", "support": "supported", "answer": "The subprocessor list names the Indian affiliate for remote support/security/debugging; the SLA names California and Bangalore support locations.", "evidenceIds": [ "glean:glean:subprocessors", "glean:glean:sla", "glean:glean:r2-core-entitlements" ] }, { "id": "swiss_hosting", "question": "Is Swiss hosting available?", "support": "unknown", "answer": "Is Swiss hosting available? Region and deployment pages were checked; Swiss hosting, exact backup/log/telemetry geography and all model-provider regional exceptions were not established.", "evidenceIds": [] }, { "id": "residency_plan", "question": "Which plan or option provides residency?", "support": "partial", "answer": "Both vendor-hosted and customer-cloud modes offer region selection. Prices, thresholds and per-model regional conditions remain contractual.", "evidenceIds": [ "glean:glean:deploy", "glean:glean:terms", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:deploy", "glean:glean:regions", "glean:glean:r2-core-entitlements", "glean:glean:models", "glean:glean:subprocessors", "glean:glean:sla", "glean:glean:terms" ] } ] }, { "id": "DATA-02", "title": "Deployment options", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record multi-tenant SaaS, dedicated single-tenant instance, deployment in the customer's cloud account, on-premise and air-gapped as separate options with plan and availability. Record which features are missing in each mode, who operates it, and the documented seat or contract threshold for each mode, which can differ from the enterprise plan threshold (e.g. dedicated SaaS from 2,000 seats, own cloud from 5,000). A local-network connector or gateway that reaches on-prem data from a vendor-hosted platform is KNOW-03, not on-premise deployment.", "questions": [ { "id": "multi_tenant_saas", "question": "Is a shared SaaS offered?" }, { "id": "dedicated_instance", "question": "Is a dedicated single-tenant instance offered, from what size?" }, { "id": "customer_cloud", "question": "Can it run in the customer's own cloud account, from what size?" }, { "id": "on_premise", "question": "Can the whole platform run on customer infrastructure, from what size?" }, { "id": "air_gapped", "question": "Can it run without internet access?" }, { "id": "mode_feature_gaps", "question": "Which features are missing outside SaaS?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:DATA-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "ChatGPT is a hosted workspace; customer-hosted deployment contracts remain unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "multi_tenant_saas", "question": "Is a shared SaaS offered?", "support": "partial", "answer": "Business and Enterprise are hosted, separately administered workspaces; implementation isolation was not tested.", "evidenceIds": [ "chatgpt:oa-business" ] }, { "id": "dedicated_instance", "question": "Is a dedicated single-tenant instance offered, from what size?", "support": "unknown", "answer": "Is a dedicated single-tenant instance offered, from what size? Unverified after checking ChatGPT Business/Enterprise plans, Work and residency documentation; dedicated instance, customer-cloud, full on-premises and air-gap thresholds not established.", "evidenceIds": [] }, { "id": "customer_cloud", "question": "Can it run in the customer's own cloud account, from what size?", "support": "unknown", "answer": "Can it run in the customer's own cloud account, from what size? Unverified after checking ChatGPT Business/Enterprise plans, Work and residency documentation; dedicated instance, customer-cloud, full on-premises and air-gap thresholds not established.", "evidenceIds": [] }, { "id": "on_premise", "question": "Can the whole platform run on customer infrastructure, from what size?", "support": "unknown", "answer": "Can the whole platform run on customer infrastructure, from what size? Unverified after checking ChatGPT Business/Enterprise plans, Work and residency documentation; dedicated instance, customer-cloud, full on-premises and air-gap thresholds not established.", "evidenceIds": [] }, { "id": "air_gapped", "question": "Can it run without internet access?", "support": "unknown", "answer": "Can it run without internet access? Unverified after checking ChatGPT Business/Enterprise plans, Work and residency documentation; dedicated instance, customer-cloud, full on-premises and air-gap thresholds not established.", "evidenceIds": [] }, { "id": "mode_feature_gaps", "question": "Which features are missing outside SaaS?", "support": "unknown", "answer": "Which features are missing outside SaaS? Unverified after checking ChatGPT Business/Enterprise plans, Work and residency documentation; dedicated instance, customer-cloud, full on-premises and air-gap thresholds not established.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: dedicated_instance, customer_cloud, on_premise, air_gapped, mode_feature_gaps.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business" ] }, { "productId": "glean", "claimId": "glean:DATA-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Glean documents dedicated vendor hosting and Glean-operated deployment in customer cloud accounts.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted", "customer-cloud" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Glean Hosted single tenant; separately contracted Customer Hosted private-cloud configuration under Core Suite/Enterprise Flex", "addOns": [], "deploymentMode": null, "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" }, { "id": "customer-cloud", "name": "Customer Hosted managed GCP or AWS tenant", "type": "managed-server" } ] }, "questions": [ { "id": "multi_tenant_saas", "question": "Is a shared SaaS offered?", "support": "unsupported", "answer": "Deployment documentation explicitly says Glean uses single-tenant infrastructure in both supported modes. This is not a shared tenant offer.", "evidenceIds": [ "glean:glean:deploy", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "dedicated_instance", "question": "Is a dedicated single-tenant instance offered, from what size?", "support": "supported", "answer": "Glean Hosted runs isolated customer infrastructure in Glean cloud accounts; the public guide gives no numerical seat threshold.", "evidenceIds": [ "glean:glean:deploy", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "customer_cloud", "question": "Can it run in the customer's own cloud account, from what size?", "support": "supported", "answer": "Customer Hosted, formerly Cloud-Prem, runs a Glean-managed tenant in customer GCP or AWS. Glean handles upgrades and keeps support access; seat/contract minimum is not published.", "evidenceIds": [ "glean:glean:deploy", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] }, { "id": "on_premise", "question": "Can the whole platform run on customer infrastructure, from what size?", "support": "unknown", "answer": "Can the whole platform run on customer infrastructure, from what size? The deployment guide and terms describe supported cloud accounts, not a whole-platform on-premises or air-gapped entitlement. Numerical minimums for each mode were not found.", "evidenceIds": [] }, { "id": "air_gapped", "question": "Can it run without internet access?", "support": "unknown", "answer": "Can it run without internet access? The deployment guide and terms describe supported cloud accounts, not a whole-platform on-premises or air-gapped entitlement. Numerical minimums for each mode were not found.", "evidenceIds": [] }, { "id": "mode_feature_gaps", "question": "Which features are missing outside SaaS?", "support": "partial", "answer": "The guide describes the same product in both modes, but key/provider matrices document cloud and feature differences. Customer Hosted cannot be independently patched or re-architected by the customer.", "evidenceIds": [ "glean:glean:deploy", "glean:glean:key-matrix", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:deploy", "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements", "glean:glean:key-matrix" ] } ] }, { "id": "DATA-03", "title": "Training use and provider retention", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record whether customer content trains vendor or provider models, by plan and default; zero-data-retention arrangements with model providers; abuse-monitoring retention and human review; and the model provider's terms that apply. A \"no training\" claim on a marketing page is `vendor-claimed` until the contract or DPA says so.", "questions": [ { "id": "vendor_training", "question": "Does the vendor train on customer content?" }, { "id": "provider_training", "question": "Do model providers train on it under this product's contracts?" }, { "id": "provider_retention", "question": "How long do model providers keep prompts, including for abuse monitoring?" }, { "id": "zero_retention", "question": "Is zero data retention available, and on which plan?" }, { "id": "human_review", "question": "Can provider staff review content?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:DATA-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The business contract restricts content reuse; retention and human access remain separate.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "vendor_training", "question": "Does the vendor train on customer content?", "support": "supported", "answer": "Services Agreement 4.2 prohibits using customer content to develop/improve services without explicit agreement.", "evidenceIds": [ "chatgpt:oa-services" ] }, { "id": "provider_training", "question": "Do model providers train on it under this product's contracts?", "support": "partial", "answer": "The same business protection covers OpenAI model use; third-party app data handling needs its own terms.", "evidenceIds": [ "chatgpt:oa-services", "chatgpt:oa-apps" ] }, { "id": "provider_retention", "question": "How long do model providers keep prompts, including for abuse monitoring?", "support": "partial", "answer": "Chat/workspace retention is not API zero-retention. Provider abuse/security retention is not fully quantified for every plan.", "evidenceIds": [ "chatgpt:oa-privacy" ] }, { "id": "zero_retention", "question": "Is zero data retention available, and on which plan?", "support": "partial", "answer": "Self-serve Business documentation directs zero-retention requirements to contracted offerings; ChatGPT-specific eligibility/terms were not obtained.", "evidenceIds": [ "chatgpt:oa-business" ] }, { "id": "human_review", "question": "Can provider staff review content?", "support": "partial", "answer": "Enterprise privacy limits authorized staff access by purpose; the subprocessor list also describes review of flagged content. This is not a no-human-access guarantee.", "evidenceIds": [ "chatgpt:oa-privacy", "chatgpt:oa-subprocessors" ] } ], "limitations": [ "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-services", "chatgpt:oa-apps", "chatgpt:oa-privacy", "chatgpt:oa-business", "chatgpt:oa-subprocessors" ] }, { "productId": "glean", "claimId": "glean:DATA-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The AI Addendum prohibits model training and scopes provider retention commitments to Glean-key use, with exceptions.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Any contracted plan incorporating the AI Addendum; Glean model key unless Customer Key explicitly discussed", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "vendor_training", "question": "Does the vendor train on customer content?", "support": "supported", "answer": "AI Addendum section 3(a)(i) prohibits Glean from using Customer Data to train, retrain, improve or fine-tune AI Models.", "evidenceIds": [ "glean:glean:ai-addendum" ] }, { "id": "provider_training", "question": "Do model providers train on it under this product's contracts?", "support": "supported", "answer": "For Glean model-key service, Glean contracts with providers to prohibit that training. Customer Key access remains the customer responsibility under section 4.", "evidenceIds": [ "glean:glean:ai-addendum" ] }, { "id": "provider_retention", "question": "How long do model providers keep prompts, including for abuse monitoring?", "support": "partial", "answer": "Glean-key section 3(b) prohibits stored/logged inputs and outputs except legal or trust-and-safety necessity. The Data Analysis guide also describes up to 30-day retention for abuse-flagged files.", "evidenceIds": [ "glean:glean:ai-addendum", "glean:glean:analysis" ] }, { "id": "zero_retention", "question": "Is zero data retention available, and on which plan?", "support": "partial", "answer": "Zero-day retention is a contractual Glean-key commitment subject to law and trust/safety exceptions; it is not a blanket guarantee for Customer Key or every file-processing tool.", "evidenceIds": [ "glean:glean:ai-addendum", "glean:glean:analysis" ] }, { "id": "human_review", "question": "Can provider staff review content?", "support": "unknown", "answer": "Can provider staff review content? The AI Addendum and Data Analysis security text were checked; provider human-review access under each exception was not established.", "evidenceIds": [] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:ai-addendum", "glean:glean:analysis" ] } ] }, { "id": "DATA-04", "title": "Retention and deletion", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record default retention for chats, files, indexes and logs; admin-configured retention; user deletion; deletion after contract end; and deletion confirmation.", "questions": [ { "id": "default_retention", "question": "What is retained and for how long by default?" }, { "id": "admin_retention", "question": "Can admins set retention periods?" }, { "id": "user_deletion", "question": "Can users delete their chats and files permanently?" }, { "id": "contract_end_deletion", "question": "What is deleted at contract end, and when?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:DATA-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Retention differs by content and operation: Enterprise/Edu policy, Business member removal, user deletion and conditional admin controls.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "default_retention", "question": "What is retained and for how long by default?", "support": "supported", "answer": "Saved chats remain until deletion/applicable policy. The leaver guide specifically retains removed Business members' chats/files/canvas indefinitely; Enterprise/Edu leavers follow configured retention. This is removal behavior, not a complete Business admin-settings specification.", "evidenceIds": [ "chatgpt:oa-retention-r2", "chatgpt:oa-leavers-r2" ] }, { "id": "admin_retention", "question": "Can admins set retention periods?", "support": "partial", "answer": "Enterprise/Edu configuration is documented. The privacy page says Business admins can control retention, and the managed-account notice makes controls configuration-dependent; the exact standalone Business setting, role, supported periods and content coverage were not verified.", "evidenceIds": [ "chatgpt:oa-leavers-r2", "chatgpt:oa-privacy-r2", "chatgpt:oa-managed-access-r2" ] }, { "id": "user_deletion", "question": "Can users delete their chats and files permanently?", "support": "partial", "answer": "Users delete saved chats and Library files separately; deletion is normally scheduled within30 days, with de-identification/legal/security exceptions and separate Enterprise inactive-file backup handling.", "evidenceIds": [ "chatgpt:oa-retention-r2" ] }, { "id": "contract_end_deletion", "question": "What is deleted at contract end, and when?", "support": "partial", "answer": "DPA 2.11 provides return/deletion on customer instruction after contract expiry, subject to legal retention; no fixed retrieval/deletion deadline is stated there.", "evidenceIds": [ "chatgpt:oa-dpa" ] } ], "limitations": [ "Member removal is not content deletion: project/GPT ownership reassignment does not grant access to the removed member's private conversations.", "The broader Business privacy retention statement is recorded alongside the detailed operational gaps instead of being discarded or treated as an Enterprise-equivalent setting." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-retention-r2", "chatgpt:oa-leavers-r2", "chatgpt:oa-privacy-r2", "chatgpt:oa-managed-access-r2", "chatgpt:oa-dpa" ] }, { "productId": "glean", "claimId": "glean:DATA-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "User-facing chat/file deletion and contract-end obligations are documented; default and effective admin retention remain unknown.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite/Enterprise Flex user history controls and applicable Terms/DPA; default/effective configured retention and shared-link lifetime unverified", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "default_retention", "question": "What is retained and for how long by default?", "support": "unknown", "answer": "Default content retention is unknown. Chat Sharing states a fixed 30-day conversation/link lifetime, while Chat History describes organization-configured periods. The relationship between shared links, stored chats, uploads and other retained copies was not reconciled; no universal default is inferred.", "evidenceIds": [] }, { "id": "admin_retention", "question": "Can admins set retention periods?", "support": "unknown", "answer": "The history guide lists Off, 30, 90, 180 and 365 days, but the sharing guide states a fixed 30-day conversation/link lifetime. The effective scope of admin settings versus shared-link/stored-chat retention remains unresolved, so a verified configurable retention entitlement is not asserted.", "evidenceIds": [] }, { "id": "user_deletion", "question": "Can users delete their chats and files permanently?", "support": "partial", "answer": "The history guide lets users remove chats from their history; the upload guide allows file removal before the first query or by deleting the chat afterward. Permanent removal from every copy, backup or event log was not established.", "evidenceIds": [ "glean:glean:history", "glean:glean:uploads", "glean:glean:r2-core-entitlements" ] }, { "id": "contract_end_deletion", "question": "What is deleted at contract end, and when?", "support": "partial", "answer": "Terms section 12.3 and DPA section 7 require deletion at termination subject to legal retention. No fixed completion interval or destruction certificate was established.", "evidenceIds": [ "glean:glean:terms", "glean:glean:dpa", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "User-facing deletion does not establish erasure from every retained copy. Default/effective configured retention, shared-link lifetime and contract-end completion timing remain unknown." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:history", "glean:glean:uploads", "glean:glean:r2-core-entitlements", "glean:glean:terms", "glean:glean:dpa", "glean:glean:sharing" ] } ] }, { "id": "DATA-05", "title": "Sub-processors and foreign-law exposure", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record the published sub-processor list with countries, change-notification rules, the vendor's and parent company's jurisdiction, transfer mechanisms (EU-US Data Privacy Framework, Swiss-US DPF, SCCs) and the vendor's documented position on foreign government access requests (e.g. US CLOUD Act). Record facts, not a legal assessment.", "questions": [ { "id": "subprocessor_list", "question": "Is a dated sub-processor list published?" }, { "id": "subprocessor_countries", "question": "Which countries do sub-processors operate in?" }, { "id": "change_notification", "question": "Are customers notified of sub-processor changes?" }, { "id": "parent_jurisdiction", "question": "Which jurisdiction governs the vendor and its parent?" }, { "id": "transfer_mechanism", "question": "Which transfer mechanism applies to non-EU/CH processing?" }, { "id": "government_access_policy", "question": "Is there a published government-access or transparency policy?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:DATA-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "A dated processor list and contractual transfer/notice rules are public.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "subprocessor_list", "question": "Is a dated sub-processor list published?", "support": "supported", "answer": "OpenAI publishes a product-scoped list updated 2026-10-14.", "evidenceIds": [ "chatgpt:oa-subprocessors-20261026" ] }, { "id": "subprocessor_countries", "question": "Which countries do sub-processors operate in?", "support": "partial", "answer": "Examples include multi-country Microsoft/CoreWeave/Oracle/GCP infrastructure and US AWS; support/moderation processors have separate scopes. The list is not a workspace location guarantee.", "evidenceIds": [ "chatgpt:oa-subprocessors-20261026" ] }, { "id": "change_notification", "question": "Are customers notified of sub-processor changes?", "support": "supported", "answer": "DPA 2.9 gives notification and a 30-day objection period; subscribers can receive email.", "evidenceIds": [ "chatgpt:oa-dpa-20261026" ] }, { "id": "parent_jurisdiction", "question": "Which jurisdiction governs the vendor and its parent?", "support": "partial", "answer": "EEA/Swiss customers contract with OpenAI Ireland Ltd; the list identifies US OpenAI affiliates. A complete current parent-entity chain was not independently verified.", "evidenceIds": [ "chatgpt:oa-services-20261026", "chatgpt:oa-subprocessors-20261026" ] }, { "id": "transfer_mechanism", "question": "Which transfer mechanism applies to non-EU/CH processing?", "support": "supported", "answer": "DPA 4.1 uses SCC safeguards or an applicable adequacy decision for transfers of EEA/Swiss data.", "evidenceIds": [ "chatgpt:oa-dpa-20261026" ] }, { "id": "government_access_policy", "question": "Is there a published government-access or transparency policy?", "support": "supported", "answer": "OpenAI publishes a Government User Data Request Policy and semiannual transparency reports from its official Trust and transparency page. Current listed reporting includes January–June 2026.", "evidenceIds": [ "chatgpt:chatgpt:government-transparency-20261026" ] } ], "limitations": [ "subprocessor_countries: Examples include multi-country Microsoft/CoreWeave/Oracle/GCP infrastructure and US AWS; support/moderation processors have separate scopes. The list is not a workspace location guarantee.", "parent_jurisdiction: EEA/Swiss customers contract with OpenAI Ireland Ltd; the list identifies US OpenAI affiliates. A complete current parent-entity chain was not independently verified." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-subprocessors-20261026", "chatgpt:oa-dpa-20261026", "chatgpt:oa-services-20261026", "chatgpt:chatgpt:government-transparency-20261026" ] }, { "productId": "glean", "claimId": "glean:DATA-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "A dated processor list includes US providers and Indian remote support, with DPA transfer and change terms.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite/Enterprise Flex under applicable public Terms, signed DPA and Order Form; no bespoke contract examined", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "subprocessor_list", "question": "Is a dated sub-processor list published?", "support": "supported", "answer": "Public list last updated July 28, 2026 identifies infrastructure, model, support and search subprocessors.", "evidenceIds": [ "glean:glean:subprocessors", "glean:glean:r2-core-entitlements" ] }, { "id": "subprocessor_countries", "question": "Which countries do sub-processors operate in?", "support": "supported", "answer": "The table lists US provider entities and India for Glean Search Technologies remote support; selected cloud/provider processing locations can differ.", "evidenceIds": [ "glean:glean:subprocessors", "glean:glean:r2-core-entitlements" ] }, { "id": "change_notification", "question": "Are customers notified of sub-processor changes?", "support": "supported", "answer": "DPA section 9 specifies at least 30 days notice before a new processor and a 30-day objection period, with a scoped termination remedy if unresolved.", "evidenceIds": [ "glean:glean:dpa", "glean:glean:r2-core-entitlements" ] }, { "id": "parent_jurisdiction", "question": "Which jurisdiction governs the vendor and its parent?", "support": "partial", "answer": "The Terms identify Glean Technologies, Inc. as a Delaware corporation. A separate parent entity was not established.", "evidenceIds": [ "glean:glean:terms", "glean:glean:r2-core-entitlements" ] }, { "id": "transfer_mechanism", "question": "Which transfer mechanism applies to non-EU/CH processing?", "support": "supported", "answer": "The DPA incorporates EU SCCs, Swiss-recognized clauses and the UK Addendum for applicable transfers; SCC law/jurisdiction is Ireland.", "evidenceIds": [ "glean:glean:dpa", "glean:glean:r2-core-entitlements" ] }, { "id": "government_access_policy", "question": "Is there a published government-access or transparency policy?", "support": "unknown", "answer": "Is there a published government-access or transparency policy? DPA, processor list and privacy page were checked. A separate government-access/transparency-request policy was not established; no legal exposure verdict is made.", "evidenceIds": [] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:subprocessors", "glean:glean:r2-core-entitlements", "glean:glean:dpa", "glean:glean:terms" ] } ] }, { "id": "DATA-06", "title": "Contracts and regulatory coverage", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record DPA availability and form (click-through, negotiable), reference to Swiss revDSG and GDPR, governing law and court, EU AI Act documentation (provider or deployer role, transparency materials), and sector-specific materials (FINMA outsourcing, banking secrecy, public sector). No compliance verdict.", "questions": [ { "id": "dpa", "question": "Is a DPA available, and is it negotiable?" }, { "id": "revdsg_gdpr", "question": "Does the DPA cover revDSG and GDPR?" }, { "id": "governing_law", "question": "Which law and court govern the contract?" }, { "id": "ai_act_materials", "question": "Is EU AI Act documentation provided?" }, { "id": "sector_materials", "question": "Are FINMA or other sector materials provided?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:DATA-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Business contracts and DPA are public; sector/legal conclusions remain outside this pass.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "dpa", "question": "Is a DPA available, and is it negotiable?", "support": "partial", "answer": "The Services Agreement incorporates the public DPA; negotiability is not established.", "evidenceIds": [ "chatgpt:oa-services-20261026", "chatgpt:oa-dpa-20261026" ] }, { "id": "revdsg_gdpr", "question": "Does the DPA cover revDSG and GDPR?", "support": "partial", "answer": "The DPA covers EEA and Swiss data and GDPR transfer provisions; a detailed revDSG obligation map was not performed.", "evidenceIds": [ "chatgpt:oa-dpa-20261026" ] }, { "id": "governing_law", "question": "Which law and court govern the contract?", "support": "supported", "answer": "For EEA/Swiss/UK customers, governing law is Ireland and venue Dublin under the standard agreement; contracting party differs for UK.", "evidenceIds": [ "chatgpt:oa-services-20261026" ] }, { "id": "ai_act_materials", "question": "Is EU AI Act documentation provided?", "support": "partial", "answer": "A public customer AI Act guide links OpenAI’s governance framework, Codes of Practice approach and provenance material, and describes a request route for relevant model documentation. No gated materials were requested, and these resources do not establish a legal compliance verdict for a customer deployment.", "evidenceIds": [ "chatgpt:chatgpt:eu-ai-act-resources-20261026" ] }, { "id": "sector_materials", "question": "Are FINMA or other sector materials provided?", "support": "partial", "answer": "The Services Agreement requires a healthcare addendum for protected health data. FINMA/banking-secrecy materials were not retrieved.", "evidenceIds": [ "chatgpt:oa-services-20261026" ] } ], "limitations": [ "dpa: The Services Agreement incorporates the public DPA; negotiability is not established.", "revdsg_gdpr: The DPA covers EEA and Swiss data and GDPR transfer provisions; a detailed revDSG obligation map was not performed.", "ai_act_materials: A public customer AI Act guide links OpenAI’s governance framework, Codes of Practice approach and provenance material, and describes a request route for relevant model documentation. No gated materials were requested, and these resources do not establish a legal compliance verdict for a customer deployment.", "sector_materials: The Services Agreement requires a healthcare addendum for protected health data. FINMA/banking-secrecy materials were not retrieved." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-services-20261026", "chatgpt:oa-dpa-20261026", "chatgpt:chatgpt:eu-ai-act-resources-20261026" ] }, { "productId": "glean", "claimId": "glean:DATA-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Public contractual and AI-law materials are available, with Swiss/EU data-law scope.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite/Enterprise Flex applicable public Terms/DPA/AI Addendum; signed Order Form controls actual coverage", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "dpa", "question": "Is a DPA available, and is it negotiable?", "support": "supported", "answer": "A public DPA form takes effect when signed and can sit under a mutually accepted agreement; negotiability was not tested.", "evidenceIds": [ "glean:glean:dpa", "glean:glean:r2-core-entitlements" ] }, { "id": "revdsg_gdpr", "question": "Does the DPA cover revDSG and GDPR?", "support": "supported", "answer": "The DPA defines applicable data-protection law to include Switzerland and GDPR and describes Swiss transfer clauses. Applicability depends on the processing.", "evidenceIds": [ "glean:glean:dpa", "glean:glean:r2-core-entitlements" ] }, { "id": "governing_law", "question": "Which law and court govern the contract?", "support": "partial", "answer": "Main Terms section 13.1 specifies New York and US law; SCCs select Ireland for their own governing law/jurisdiction. A specific court for the main contract was not established.", "evidenceIds": [ "glean:glean:terms", "glean:glean:dpa", "glean:glean:r2-core-entitlements" ] }, { "id": "ai_act_materials", "question": "Is EU AI Act documentation provided?", "support": "partial", "answer": "The AI Addendum includes applicable EU AI Act commitments and allocation of customer/provider responsibilities; a full procurement technical file was not retrieved.", "evidenceIds": [ "glean:glean:ai-addendum", "glean:glean:r2-core-entitlements" ] }, { "id": "sector_materials", "question": "Are FINMA or other sector materials provided?", "support": "partial", "answer": "The public legal index links HIPAA BAA forms for Glean as Business Associate and as Subcontractor; actual coverage depends on the applicable agreement. The AI Addendum describes assurance commitments. FINMA/banking-secrecy outsourcing materials were not established.", "evidenceIds": [ "glean:glean:r3-legal-index", "glean:glean:ai-addendum", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:dpa", "glean:glean:r2-core-entitlements", "glean:glean:terms", "glean:glean:ai-addendum", "glean:glean:r3-legal-index" ] } ] }, { "id": "DATA-07", "title": "Certifications and attestations", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record each certificate or report separately: ISO 27001, 27017, 27018, 27701, 42001; SOC 2 Type I/II with period; BSI C5; TISAX; national schemes. Record issuer, scope (which product and entity), validity and access route. A cloud provider's certificate does not certify the product.", "questions": [ { "id": "iso_27001", "question": "ISO 27001 with scope and validity?" }, { "id": "soc2", "question": "SOC 2 type, period and covered service?" }, { "id": "c5", "question": "BSI C5 attestation?" }, { "id": "other_certifications", "question": "Which other certificates (27701, 42001, TISAX)?" }, { "id": "report_access", "question": "How can customers obtain reports?" }, { "id": "pentest", "question": "Are independent penetration test summaries available?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:DATA-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Trust-portal claims remain unverified certificate assertions.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "iso_27001", "question": "ISO 27001 with scope and validity?", "support": "partial", "answer": "The portal lists ISO/IEC 27001:2022; issuer, precise certified scope and expiry were not inspected.", "evidenceIds": [ "chatgpt:oa-trust" ] }, { "id": "soc2", "question": "SOC 2 type, period and covered service?", "support": "partial", "answer": "The portal claims SOC 2 Type 2; the actual report and reporting period were not reviewed.", "evidenceIds": [ "chatgpt:oa-trust" ] }, { "id": "c5", "question": "BSI C5 attestation?", "support": "unknown", "answer": "BSI C5 attestation? Unverified after checking Trust Portal public index; no C5 attestation or certificate issuer/validity/period evidence.", "evidenceIds": [] }, { "id": "other_certifications", "question": "Which other certificates (27701, 42001, TISAX)?", "support": "partial", "answer": "The portal lists 27017, 27018, 27701 and 42001; none is certificate-verified here.", "evidenceIds": [ "chatgpt:oa-trust" ] }, { "id": "report_access", "question": "How can customers obtain reports?", "support": "supported", "answer": "The public Trust Portal lists public/private documents and an access-request route; no access request was made.", "evidenceIds": [ "chatgpt:oa-trust" ] }, { "id": "pentest", "question": "Are independent penetration test summaries available?", "support": "partial", "answer": "A Pentest Report entry exists; the report scope and results were not retrieved.", "evidenceIds": [ "chatgpt:oa-trust" ] } ], "limitations": [ "All certification assertions use vendor-claimed evidence, never certificate-verified." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-trust" ] }, { "productId": "glean", "claimId": "glean:DATA-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "SOC 2 and ISO badges are vendor claims; issuer, report scope and validity were not independently checked.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Protect compliance material; vendor badges only, certificate/report scope and validity unverified", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "iso_27001", "question": "ISO 27001 with scope and validity?", "support": "partial", "answer": "Glean claims ISO 27001 on its security page. The actual certificate, issuer, service scope and validity dates were not obtained.", "evidenceIds": [ "glean:glean:security-page", "glean:glean:r2-core-entitlements" ] }, { "id": "soc2", "question": "SOC 2 type, period and covered service?", "support": "partial", "answer": "Glean claims SOC 2 Type II, but auditor, examination period and exact covered service were not verified from a report.", "evidenceIds": [ "glean:glean:security-page", "glean:glean:r2-core-entitlements" ] }, { "id": "c5", "question": "BSI C5 attestation?", "support": "unknown", "answer": "BSI C5 attestation? The public security page and trust.glean.com were checked; trust report content was inaccessible. BSI C5, independent pentest summaries and certificate/report validity were not established.", "evidenceIds": [] }, { "id": "other_certifications", "question": "Which other certificates (27701, 42001, TISAX)?", "support": "partial", "answer": "The security page lists ISO 42001, HIPAA and TX-RAMP Level 2. These are vendor assertions, not verified certificates in this profile.", "evidenceIds": [ "glean:glean:security-page", "glean:glean:r2-core-entitlements" ] }, { "id": "report_access", "question": "How can customers obtain reports?", "support": "partial", "answer": "Security and accessibility material direct evaluators to the public Trust Center, whose report content was not readable without further access.", "evidenceIds": [ "glean:glean:security-page", "glean:glean:accessibility", "glean:glean:r2-core-entitlements" ] }, { "id": "pentest", "question": "Are independent penetration test summaries available?", "support": "unknown", "answer": "Are independent penetration test summaries available? The public security page and trust.glean.com were checked; trust report content was inaccessible. BSI C5, independent pentest summaries and certificate/report validity were not established.", "evidenceIds": [] } ], "limitations": [ "No evidence is certificate-verified. Cloud-provider certificates are not treated as Glean certificates." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:security-page", "glean:glean:r2-core-entitlements", "glean:glean:accessibility" ] } ] }, { "id": "DATA-08", "title": "Encryption and key control", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "Record encryption at rest and in transit, customer-managed keys (BYOK/HYOK), key location, and private networking (private link, IP allow-lists, VPN).", "questions": [ { "id": "encryption_at_rest", "question": "Is data encrypted at rest?" }, { "id": "customer_managed_keys", "question": "Can the customer manage or hold the keys?" }, { "id": "private_networking", "question": "Is private connectivity or IP restriction available?" }, { "id": "tenant_isolation", "question": "How are customers separated in shared SaaS?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:DATA-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Encryption, optional Enterprise key control and IP restrictions are documented separately.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "encryption_at_rest", "question": "Is data encrypted at rest?", "support": "supported", "answer": "OpenAI states AES-256 at rest and TLS 1.2+ in transit.", "evidenceIds": [ "chatgpt:oa-privacy" ] }, { "id": "customer_managed_keys", "question": "Can the customer manage or hold the keys?", "support": "partial", "answer": "Eligible Enterprise/Edu EKM uses external AWS/GCP/Azure master keys and an account representative; feature coverage requires the EKM matrix.", "evidenceIds": [ "chatgpt:oa-ekm" ] }, { "id": "private_networking", "question": "Is private connectivity or IP restriction available?", "support": "partial", "answer": "Enterprise/Edu IP allowlists block off-list user traffic; the Compliance API has separate enforced policies. This does not establish private-link connectivity.", "evidenceIds": [ "chatgpt:oa-ip" ] }, { "id": "tenant_isolation", "question": "How are customers separated in shared SaaS?", "support": "unknown", "answer": "How are customers separated in shared SaaS? Unverified after checking enterprise privacy, EKM and IP documentation; tenant-isolation implementation and full key-location/feature matrix not tested.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: tenant_isolation.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-privacy", "chatgpt:oa-ekm", "chatgpt:oa-ip" ] }, { "productId": "glean", "claimId": "glean:DATA-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Encryption, isolation and network controls are documented. Customer-managed keys are supported for Customer Hosted AWS; other key-custody scopes remain unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted", "customer-cloud" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Protect encryption and single-tenant Glean Hosted; separately contracted Customer Hosted network configuration", "addOns": [], "deploymentMode": null, "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" }, { "id": "customer-cloud", "name": "Customer Hosted managed GCP or AWS tenant", "type": "managed-server" } ] }, "questions": [ { "id": "encryption_at_rest", "question": "Is data encrypted at rest?", "support": "supported", "answer": "Deployment comparison documents AES-256 at rest and TLS in transit for both deployment modes.", "evidenceIds": [ "glean:glean:deploy", "glean:glean:r2-core-entitlements" ] }, { "id": "customer_managed_keys", "question": "Can the customer manage or hold the keys?", "support": "supported", "answer": "For Customer Hosted AWS, Glean supports KMS customer-managed encryption keys owned and controlled by the customer. The FAQ recommends default managed keys; Glean Hosted/GCP key custody and commercial prerequisites were not established.", "evidenceIds": [ "glean:glean:r4-aws-cmk-faq", "glean:glean:r4-aws-key-control" ] }, { "id": "private_networking", "question": "Is private connectivity or IP restriction available?", "support": "supported", "answer": "IP-based access controls and private connectivity for on-prem connectors are documented; customer AWS supports local VPC endpoints.", "evidenceIds": [ "glean:glean:deploy", "glean:glean:r2-core-entitlements" ] }, { "id": "tenant_isolation", "question": "How are customers separated in shared SaaS?", "support": "supported", "answer": "Each deployment uses isolated single-tenant infrastructure, including the Glean-managed customer-cloud option.", "evidenceIds": [ "glean:glean:deploy", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-25", "evidenceIds": [ "glean:glean:deploy", "glean:glean:r2-core-entitlements", "glean:glean:r4-aws-cmk-faq", "glean:glean:r4-aws-key-control" ] } ] }, { "id": "DATA-09", "title": "Professional secrecy", "group": { "id": 6, "name": "Data protection and sovereignty" }, "judgment": "For professional secrecy holders (Berufsgeheimnisträger: lawyers, doctors, auditors, tax advisers) under § 203 StGB (DE) and Art. 321 StGB (CH), record whether the vendor signs a contractual secrecy undertaking or a § 203 agreement that binds its staff and its sub-processors; whether this comes as a dedicated offering or a paid add-on, and on which plan; who can access content in plain text (vendor staff, sub-processors, model providers); and the documentation provided. A DPA or a no-training clause alone is not a secrecy undertaking. Banking secrecy and FINMA outsourcing belong to DATA-06, not here. Record contract facts, not a legal assessment.", "questions": [ { "id": "secrecy_undertaking", "question": "Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff?" }, { "id": "subprocessor_coverage", "question": "Does the undertaking extend to its sub-processors, and is that documented?" }, { "id": "secrecy_offering", "question": "Is it a dedicated offering or add-on, and on which plan?" }, { "id": "content_access", "question": "Who can access content in plain text: vendor staff, sub-processors, model providers?" }, { "id": "secrecy_documentation", "question": "Is the offering publicly documented (contract template, data-flow description, professional-body guidance)?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:DATA-09", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Commercial confidentiality and authorized access rules are documented; no plan-specific professional-secrecy undertaking was retrieved.", "availability": "unknown", "delivery": "unknown", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "German §203 StGB and Swiss Art.321 StGB use cases; existing hosting, support and provider-location exceptions still apply.", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "secrecy_undertaking", "question": "Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff?", "support": "unknown", "answer": "Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff? Unverified after checking OpenAI Services Agreement confidentiality, DPA personnel/subprocessor clauses, Enterprise privacy, current subprocessor list and official searches for professional secrecy/§203/Art.321. No signed or public template agreement, dedicated offering, plan/add-on price or professional-secrecy obligation chain was retrieved; generic DPA/no-training language is insufficient.", "evidenceIds": [] }, { "id": "subprocessor_coverage", "question": "Does the undertaking extend to its sub-processors, and is that documented?", "support": "unknown", "answer": "Does the undertaking extend to its sub-processors, and is that documented? Unverified after checking OpenAI Services Agreement confidentiality, DPA personnel/subprocessor clauses, Enterprise privacy, current subprocessor list and official searches for professional secrecy/§203/Art.321. No signed or public template agreement, dedicated offering, plan/add-on price or professional-secrecy obligation chain was retrieved; generic DPA/no-training language is insufficient.", "evidenceIds": [] }, { "id": "secrecy_offering", "question": "Is it a dedicated offering or add-on, and on which plan?", "support": "unknown", "answer": "Is it a dedicated offering or add-on, and on which plan? Unverified after checking OpenAI Services Agreement confidentiality, DPA personnel/subprocessor clauses, Enterprise privacy, current subprocessor list and official searches for professional secrecy/§203/Art.321. No signed or public template agreement, dedicated offering, plan/add-on price or professional-secrecy obligation chain was retrieved; generic DPA/no-training language is insufficient.", "evidenceIds": [] }, { "id": "content_access", "question": "Who can access content in plain text: vendor staff, sub-processors, model providers?", "support": "partial", "answer": "Enterprise privacy limits authorized staff access by purpose and the product-scoped subprocessor list includes review of flagged content. This is not a no-human-access commitment; a complete plain-text role/provider matrix and a §203/Art.321 access restriction were not verified.", "evidenceIds": [ "chatgpt:oa-privacy", "chatgpt:oa-subprocessors", "chatgpt:oa-dpa" ] }, { "id": "secrecy_documentation", "question": "Is the offering publicly documented (contract template, data-flow description, professional-body guidance)?", "support": "unknown", "answer": "Is the offering publicly documented (contract template, data-flow description, professional-body guidance)? Unverified after checking OpenAI Services Agreement confidentiality, DPA personnel/subprocessor clauses, Enterprise privacy, current subprocessor list and official searches for professional secrecy/§203/Art.321. No signed or public template agreement, dedicated offering, plan/add-on price or professional-secrecy obligation chain was retrieved; generic DPA/no-training language is insufficient.", "evidenceIds": [] } ], "limitations": [ "General confidentiality, a DPA and no-training commitments do not establish a professional-secrecy undertaking. No vendor/sales contact or agreement signing was performed.", "No legal compliance verdict; unknown does not mean the offering is unavailable." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-privacy", "chatgpt:oa-subprocessors", "chatgpt:oa-dpa" ] }, { "productId": "glean", "claimId": "glean:DATA-09", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "General DPA confidentiality and provider/support access are documented; a specific German or Swiss professional-secrecy undertaking remains unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted", "customer-cloud" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite/Enterprise Flex public Terms/DPA confidentiality; no verified professional-secrecy-specific package", "addOns": [], "deploymentMode": null, "region": "Selected hosting/provider regions; listed India support affiliate; no DE/CH-specific undertaking verified", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" }, { "id": "customer-cloud", "name": "Customer Hosted managed GCP or AWS tenant", "type": "managed-server" } ] }, "questions": [ { "id": "secrecy_undertaking", "question": "Does the vendor sign a secrecy undertaking or § 203 StGB / Art. 321 StGB agreement covering its own staff?", "support": "unknown", "answer": "Glean DPA section4 binds authorized personnel to confidentiality or statutory duties, but no signed/signon German §203 StGB or Swiss Art321 StGB professional-secrecy undertaking was retrieved. General DPA confidentiality is not treated as that undertaking.", "evidenceIds": [] }, { "id": "subprocessor_coverage", "question": "Does the undertaking extend to its sub-processors, and is that documented?", "support": "unknown", "answer": "DPA section9 requires no-less-protective written subprocessor obligations and necessary access. No flow-down of a specific §203/Art321 professional-secrecy undertaking was established.", "evidenceIds": [] }, { "id": "secrecy_offering", "question": "Is it a dedicated offering or add-on, and on which plan?", "support": "unknown", "answer": "No publicly documented professional-secrecy-specific plan, dedicated package, paid add-on, minimum or regional contract entitlement was established in legal pages, administration docs, pricing or targeted first-party search.", "evidenceIds": [] }, { "id": "content_access", "question": "Who can access content in plain text: vendor staff, sub-processors, model providers?", "support": "partial", "answer": "Contractually authorized Glean personnel and necessary subprocessors may process customer personal data; the processor list names India remote support/security/debugging and model/hosting providers. Model routes receive prompts/context for inference. Exact plaintext privileges, exceptional support approval, provider human-access rights and their differences by key/deployment mode are not fully established.", "evidenceIds": [ "glean:glean:dpa-confidentiality", "glean:glean:subprocessors", "glean:glean:key-matrix", "glean:glean:ai-addendum", "glean:glean:r2-core-entitlements" ] }, { "id": "secrecy_documentation", "question": "Is the offering publicly documented (contract template, data-flow description, professional-body guidance)?", "support": "unknown", "answer": "A public DPA, AI Addendum, deployment docs and processor list were retrieved. No public §203/Art321 contract template, dedicated professional-secrecy data-flow statement or professional-body guidance for this offer was established.", "evidenceIds": [] } ], "limitations": [ "DPA confidentiality and no-training provisions alone do not establish a professional-secrecy undertaking.", "No legal suitability or compliance conclusion." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:dpa-confidentiality", "glean:glean:subprocessors", "glean:glean:key-matrix", "glean:glean:ai-addendum", "glean:glean:r2-core-entitlements" ] } ] }, { "id": "VEN-01", "title": "Pricing model and list prices", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record pricing unit (per seat, per active user, usage-based, platform fee, hybrid), list prices per plan in original currency with date, included usage and credits, add-on prices (connectors, agents, image generation) and overage rates. Cite public prices or dated quotes. Per-seat versus usage is a fact, not a quality judgment.", "questions": [ { "id": "pricing_unit", "question": "What is the pricing unit?" }, { "id": "list_prices", "question": "What are list prices per plan, with date and currency?" }, { "id": "included_usage", "question": "What usage is included?" }, { "id": "add_ons", "question": "Which features cost extra?" }, { "id": "overage", "question": "What do usage beyond limits and premium models cost?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:VEN-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Business has mixed seat pricing plus optional credits; Enterprise can use contracted credit or token billing.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "pricing_unit", "question": "What is the pricing unit?", "support": "supported", "answer": "Business combines Standard/Premium seats with optional workspace credit use. Enterprise pricing depends on its agreement.", "evidenceIds": [ "chatgpt:oa-business", "chatgpt:oa-models" ] }, { "id": "list_prices", "question": "What are list prices per plan, with date and currency?", "support": "partial", "answer": "Retrieved 2026-10-21: Standard USD 20/user/month annual or USD 25 monthly; Premium USD 100 annual-equivalent or USD 125 monthly. Enterprise quote not obtained.", "evidenceIds": [ "chatgpt:oa-billing" ] }, { "id": "included_usage", "question": "What usage is included?", "support": "partial", "answer": "Premium has five times Standard included usage and no five-hour usage cap; allowances are task/model-dependent.", "evidenceIds": [ "chatgpt:oa-business" ] }, { "id": "add_ons", "question": "Which features cost extra?", "support": "partial", "answer": "Credits extend eligible use; external app subscriptions and optional contracted enterprise capabilities can affect total cost.", "evidenceIds": [ "chatgpt:oa-credit-controls" ] }, { "id": "overage", "question": "What do usage beyond limits and premium models cost?", "support": "partial", "answer": "Eligible activity can use workspace credits; Enterprise may bill tokens in USD. A complete scoped tariff/default workload was not priced.", "evidenceIds": [ "chatgpt:oa-credit-controls", "chatgpt:oa-models" ] } ], "limitations": [ "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business", "chatgpt:oa-models", "chatgpt:oa-billing", "chatgpt:oa-credit-controls" ] }, { "productId": "glean", "claimId": "glean:VEN-01", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Glean publishes pricing mechanics and usage tables, while contracted seat fees remain quote-only.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Unspecified contracted plan unless Core Suite, Enterprise Flex, key mode or add-on is named below", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "pricing_unit", "question": "What is the pricing unit?", "support": "supported", "answer": "Core Suite is per user/month plus committed Model Hub Usage. Enterprise Flex combines seats with pooled FlexCredits; legacy Enterprise terms differ.", "evidenceIds": [ "glean:glean:core-price", "glean:glean:flex-price" ] }, { "id": "list_prices", "question": "What are list prices per plan, with date and currency?", "support": "partial", "answer": "On 2026-10-21 no numerical Core Suite/Enterprise Flex seat or platform fee was established. Public model token-rate and credit-consumption tables are available; they are not a complete subscription quote.", "evidenceIds": [ "glean:glean:core-price", "glean:glean:flex-price" ] }, { "id": "included_usage", "question": "What usage is included?", "support": "partial", "answer": "Core Suite includes platform/search and human-scale APIs in seats; LLM APIs and advanced work consume model usage. Flex uses plan-specific included capabilities and shared credits.", "evidenceIds": [ "glean:glean:core-price", "glean:glean:flex-price" ] }, { "id": "add_ons", "question": "Which features cost extra?", "support": "partial", "answer": "Protect+ is an add-on and Premium Support is paid; Model Hub usage is separate. Public add-on seat/contract fees were not established.", "evidenceIds": [ "glean:glean:protect", "glean:glean:sla" ] }, { "id": "overage", "question": "What do usage beyond limits and premium models cost?", "support": "partial", "answer": "Core Suite usage follows provider/model API rates with an upfront commitment; machine-scale API use may cost extra. Flex uses credit rate cards. Currency price per contracted FlexCredit is unverified.", "evidenceIds": [ "glean:glean:core-price", "glean:glean:flex-price" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:core-price", "glean:glean:flex-price", "glean:glean:protect", "glean:glean:sla" ] } ] }, { "id": "VEN-02", "title": "Scenario cost", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Price three workloads for 12 months: 200, 1,000 and 5,000 users with a disclosed light/regular/power usage mix, in CHF and EUR excluding VAT. Include licences, platform fees, add-ons, model usage and, for self-hosted options, a stated operating assumption. Separate fixed, variable, included and unknown costs. No invented discounts.", "questions": [ { "id": "cost_200", "question": "Year-one cost at 200 users?" }, { "id": "cost_1000", "question": "Year-one cost at 1,000 users?" }, { "id": "cost_5000", "question": "Year-one cost at 5,000 users?" }, { "id": "variable_share", "question": "Which part depends on usage?" }, { "id": "unknown_parts", "question": "Which costs could not be priced?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:VEN-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Only a 200-seat Business licence floor can be calculated; larger new deployments need an Enterprise quote.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "cost_200", "question": "Year-one cost at 200 users?", "support": "partial", "answer": "From USD 48000.00 + unknown, EUR 42799.82 + unknown or CHF 39534.20 + unknown for 12 months excluding VAT: 200 Standard seats at USD 20/month billed annually. No Premium seats, credits or discounts assumed; included allowance sufficiency is unverified.", "evidenceIds": [ "chatgpt:oa-billing", "chatgpt:oa-services", "chatgpt:fx-20261020" ] }, { "id": "cost_1000", "question": "Year-one cost at 1,000 users?", "support": "unknown", "answer": "Unknown EUR/CHF total. New Business subscriptions are capped at 200 paid seats; no Enterprise seat/usage quote was obtained. No Business-price extrapolation is used.", "evidenceIds": [] }, { "id": "cost_5000", "question": "Year-one cost at 5,000 users?", "support": "unknown", "answer": "Unknown EUR/CHF total. New Business subscriptions are capped at 200 paid seats; no Enterprise seat/usage quote was obtained. No Business-price extrapolation is used.", "evidenceIds": [] }, { "id": "variable_share", "question": "Which part depends on usage?", "support": "partial", "answer": "Credits after included allowances and Enterprise token-billed work depend on model/task consumption; that workload tariff remains unpriced.", "evidenceIds": [ "chatgpt:oa-credit-controls", "chatgpt:oa-models" ] }, { "id": "unknown_parts", "question": "Which costs could not be priced?", "support": "partial", "answer": "Enterprise licence/commitment, included capacity, credit/token consumption, optional enterprise features and deployment/support services remain unpriced.", "evidenceIds": [ "chatgpt:oa-business" ] } ], "limitations": [ "ALM-14 shared cost assumptions v1.4, 2026-10-21: 60% light at 100, 30% regular at 400, 10% power at 1,500 messages/user/month; 3,000 input plus 600 output tokens/message only where separately billed.", "ECB 2026-10-20: EUR 1 = USD 1.1215 = CHF 0.9237. Vendor USD is primary. Totals are floor + unknown; no proxy replaces an unknown vendor tariff." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-billing", "chatgpt:oa-services", "chatgpt:fx-20261020", "chatgpt:oa-credit-controls", "chatgpt:oa-models", "chatgpt:oa-business" ] }, { "productId": "glean", "claimId": "glean:VEN-02", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Core Suite publishes model tariffs, but no public unique routine Auto model or fixed fee; a separate direct-provider Customer Key component is calculable.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted", "customer-cloud" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Universal Model Key usage unpriced without a fixed/recommended routine model; separate Customer Key direct-API proxy; Enterprise Flex quote/pool unknown", "addOns": [], "deploymentMode": null, "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" }, { "id": "customer-cloud", "name": "Customer Hosted managed GCP or AWS tenant", "type": "managed-server" } ] }, "questions": [ { "id": "cost_200", "question": "Year-one cost at 200 users?", "support": "partial", "answer": "ALM-14 shared cost assumptions v1.4,2026-10-21:12 months exVAT,list prices,no invented discounts;60% light100/30% regular400/10% power1500 messages/user/month =>330;3000 input+600 output tokens/message. ECB2026-10-20 EUR1=USD1.1215=CHF0.9237. Direct-provider Customer Key comparison uses gpt-6-luna effort none atUSD0.10 input/USD0.50 output per1M,no cache =>USD2.376/user/year. This proxy is not a Glean Universal Model Key tariff/default. For200 Customer Key users: identified direct-model component USD475.20/EUR423.72/CHF391.39 + unknown Core Suite seat fee, Glean-family usage, support/cloud costs. Universal Model Key total and Enterprise Flex total remain unknown.", "evidenceIds": [ "glean:glean:r2-core-entitlements", "glean:glean:r2-auto-policy-and-cloud-conflict", "glean:glean:r2-customer-default-example", "glean:glean:r2-direct-provider-proxy", "glean:glean:r2-proxy-lowest-effort", "glean:glean:fx-ecb" ] }, { "id": "cost_1000", "question": "Year-one cost at 1,000 users?", "support": "partial", "answer": "Same v1.4 assumptions:1000 Customer Key users, identified direct-model component USD2376/EUR2118.59/CHF1956.94 + unknown seat/Glean-family/support/cloud costs. Not an enterprise quote; Universal Model Key and Flex totals remain unknown.", "evidenceIds": [ "glean:glean:r2-core-entitlements", "glean:glean:r2-direct-provider-proxy", "glean:glean:r2-proxy-lowest-effort", "glean:glean:fx-ecb" ] }, { "id": "cost_5000", "question": "Year-one cost at 5,000 users?", "support": "partial", "answer": "Same v1.4 assumptions:5000 Customer Key users, identified direct-model component USD11880/EUR10592.96/CHF9784.71 + unknown seat/Glean-family/support/cloud costs. Not an enterprise quote; Universal Model Key and Flex totals remain unknown.", "evidenceIds": [ "glean:glean:r2-core-entitlements", "glean:glean:r2-direct-provider-proxy", "glean:glean:r2-proxy-lowest-effort", "glean:glean:fx-ecb" ] }, { "id": "variable_share", "question": "Which part depends on usage?", "support": "partial", "answer": "Core Suite publishes input/output tariffs. Universal Model Key defaults to Balanced Auto, a policy choosing model and effort per request; recommendations are shown in the admin UI, not as a unique public routine model. The Customer Key guide calls GPT5.6 Luna an example, not a recommendation. Under v1.4, vendor-billed usage remains unknown; only the separate direct-API proxy is costed. Enterprise Flex has different mode/credit accounting.", "evidenceIds": [ "glean:glean:r2-core-entitlements", "glean:glean:r2-auto-policy-and-cloud-conflict", "glean:glean:r2-customer-default-example", "glean:glean:r2-flex-entitlements", "glean:glean:r2-direct-provider-proxy", "glean:glean:r2-proxy-lowest-effort" ] }, { "id": "unknown_parts", "question": "Which costs could not be priced?", "support": "supported", "answer": "Unknown: seat/platform quotes, Universal Model Key realized model mix and Auto/tool overhead, FlexCredit purchase price and task consumption, Glean-family calls on Customer Key, Protect+/support fees, cloud operations and implementation. No zero fixed fee, fictitious discount or vendor-billed proxy substitution. Exchange rate is known and explicitly stated; quote-only total is not calculated.", "evidenceIds": [ "glean:glean:r2-core-entitlements", "glean:glean:r2-flex-entitlements", "glean:glean:deploy", "glean:glean:fx-ecb" ] } ], "limitations": [ "The priced Customer Key component is an assumption for direct provider payment, not a complete Glean price or a forecast of Auto routing.", "No signed order, fixed fee, actual tenant defaults or task usage fixture." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:r2-core-entitlements", "glean:glean:r2-auto-policy-and-cloud-conflict", "glean:glean:r2-customer-default-example", "glean:glean:r2-direct-provider-proxy", "glean:glean:r2-proxy-lowest-effort", "glean:glean:fx-ecb", "glean:glean:r2-flex-entitlements", "glean:glean:deploy" ] } ] }, { "id": "VEN-03", "title": "Evaluation access", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Distinguish free tier, self-serve trial, sales-led pilot, paid proof of concept and open-source self-install. Record card requirement, duration, seat limit, and which features (SSO, connectors, admin) the trial includes. Map which shared scenarios can be run without sales approval.", "questions": [ { "id": "free_tier", "question": "Is there a free tier for business use?" }, { "id": "self_serve_trial", "question": "Is a self-serve business trial available?" }, { "id": "trial_scope", "question": "Do trials include SSO, connectors and admin features?" }, { "id": "sales_gate", "question": "Does meaningful evaluation require sales contact?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:VEN-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Business is self-serve; complete Enterprise evaluation remains sales-dependent and untested.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "free_tier", "question": "Is there a free tier for business use?", "support": "partial", "answer": "A personal Free plan exists, but Business starts with paid seats and a separate managed workspace. Free does not establish Business/Enterprise controls.", "evidenceIds": [ "chatgpt:oa-business-faq", "chatgpt:oa-word" ] }, { "id": "self_serve_trial", "question": "Is a self-serve business trial available?", "support": "unknown", "answer": "Is a self-serve business trial available? Unverified after checking Business overview, FAQ and public pricing; timed self-serve trial duration, card requirement and trial governance were not verified.", "evidenceIds": [] }, { "id": "trial_scope", "question": "Do trials include SSO, connectors and admin features?", "support": "unknown", "answer": "Do trials include SSO, connectors and admin features? Unverified after checking Business overview, FAQ and public pricing; timed self-serve trial duration, card requirement and trial governance were not verified.", "evidenceIds": [] }, { "id": "sales_gate", "question": "Does meaningful evaluation require sales contact?", "support": "partial", "answer": "Business signup is self-serve; Enterprise upgrades and contracted options are directed to sales. No contact was made.", "evidenceIds": [ "chatgpt:oa-business", "chatgpt:oa-business-faq" ] } ], "limitations": [ "Unverified parts: self_serve_trial, trial_scope.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business-faq", "chatgpt:oa-word", "chatgpt:oa-business" ] }, { "productId": "glean", "claimId": "glean:VEN-03", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Public material supports product evaluation, but no unassisted business trial was established.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite/Enterprise Flex prospective customer evaluation; public demo path, no verified self-serve trial entitlement", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "free_tier", "question": "Is there a free tier for business use?", "support": "unknown", "answer": "Is there a free tier for business use? The live product/security site, documentation setup and pricing guides were checked. No public business free-tier entitlement, self-serve trial terms, card/duration/seat limits or SSO/connector trial scope was established. No sales contact or account registration was attempted.", "evidenceIds": [] }, { "id": "self_serve_trial", "question": "Is a self-serve business trial available?", "support": "unknown", "answer": "Is a self-serve business trial available? The live product/security site, documentation setup and pricing guides were checked. No public business free-tier entitlement, self-serve trial terms, card/duration/seat limits or SSO/connector trial scope was established. No sales contact or account registration was attempted.", "evidenceIds": [] }, { "id": "trial_scope", "question": "Do trials include SSO, connectors and admin features?", "support": "unknown", "answer": "Do trials include SSO, connectors and admin features? The live product/security site, documentation setup and pricing guides were checked. No public business free-tier entitlement, self-serve trial terms, card/duration/seat limits or SSO/connector trial scope was established. No sales contact or account registration was attempted.", "evidenceIds": [] }, { "id": "sales_gate", "question": "Does meaningful evaluation require sales contact?", "support": "partial", "answer": "Public Glean pages route prospective customers to Get a demo; meaningful tenant provisioning may require commercial access. This is not proof that every trial is sales-only.", "evidenceIds": [ "glean:glean:security-page", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps.", "Core Suite/Enterprise Flex trial and evaluation entitlements were not publicly verified; a demo CTA is not proof of a mandatory sales gate." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:security-page", "glean:glean:r2-core-entitlements" ] } ] }, { "id": "VEN-04", "title": "Contract terms and pricing transparency", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record minimum seats or commitment, contract length, monthly versus annual billing, price-change rules, cancellation and downgrade terms, and invoicing in CHF/EUR. Classify pricing as transparent, partially specified, quote-only or unknown, naming the missing fields. Quote-only pricing is a disclosed constraint.", "questions": [ { "id": "minimum_commitment", "question": "What seat or spend minimum applies?" }, { "id": "contract_length", "question": "What contract lengths are offered?" }, { "id": "cancellation", "question": "How can the contract be cancelled or reduced?" }, { "id": "local_invoicing", "question": "Can it be invoiced in CHF or EUR from a European entity?" }, { "id": "transparency_class", "question": "Is pricing transparent, partial, quote-only or unknown?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:VEN-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Business terms are public; Enterprise pricing and commercial scope need a quote.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "minimum_commitment", "question": "What seat or spend minimum applies?", "support": "supported", "answer": "New Business workspaces require at least two Standard/Premium seats and allow at most 200 paid seats since 2026-08-24; grandfathered workspaces differ.", "evidenceIds": [ "chatgpt:oa-business-faq" ] }, { "id": "contract_length", "question": "What contract lengths are offered?", "support": "supported", "answer": "Business supports monthly or annual billing; Enterprise term is on its order form.", "evidenceIds": [ "chatgpt:oa-billing", "chatgpt:oa-services" ] }, { "id": "cancellation", "question": "How can the contract be cancelled or reduced?", "support": "partial", "answer": "Business seat reductions take effect next billing cycle. Contracted renewal reductions normally need 30-day notice under the standard agreement.", "evidenceIds": [ "chatgpt:oa-billing", "chatgpt:oa-services" ] }, { "id": "local_invoicing", "question": "Can it be invoiced in CHF or EUR from a European entity?", "support": "partial", "answer": "EEA/Swiss customers have an Irish contracting party; self-serve invoice/PO/bank-transfer requirements are directed to a contracted plan. Exact CHF/EUR billing availability was not established.", "evidenceIds": [ "chatgpt:oa-services", "chatgpt:oa-business" ] }, { "id": "transparency_class", "question": "Is pricing transparent, partial, quote-only or unknown?", "support": "partial", "answer": "Business seat pricing is public but usage remains partly specified; Enterprise total is quote-only in this pass.", "evidenceIds": [ "chatgpt:oa-business" ] } ], "limitations": [ "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business-faq", "chatgpt:oa-billing", "chatgpt:oa-services", "chatgpt:oa-business" ] }, { "productId": "glean", "claimId": "glean:VEN-04", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Contract periods and fees depend on orders, with cancellation restricted during the subscription term.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite/Enterprise Flex under Order Form and public Terms; seat commitments/prices and selected currency contractual", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "minimum_commitment", "question": "What seat or spend minimum applies?", "support": "unknown", "answer": "What seat or spend minimum applies? Terms and pricing guides were checked; minimum seat/spend commitment and plan-specific currency invoicing remain unpriced.", "evidenceIds": [] }, { "id": "contract_length", "question": "What contract lengths are offered?", "support": "partial", "answer": "Terms define Subscription Term through the Order Form. No universal monthly or annual term is specified.", "evidenceIds": [ "glean:glean:terms", "glean:glean:r2-core-entitlements" ] }, { "id": "cancellation", "question": "How can the contract be cancelled or reduced?", "support": "supported", "answer": "Except contractual causes and remedies, customers cannot cancel during the subscription term; each order ends at expiry unless otherwise stated.", "evidenceIds": [ "glean:glean:terms", "glean:glean:r2-core-entitlements" ] }, { "id": "local_invoicing", "question": "Can it be invoiced in CHF or EUR from a European entity?", "support": "partial", "answer": "Terms default to USD or the currency in the order and allow Glean affiliates/resellers. CHF/EUR invoicing by a European entity was not confirmed.", "evidenceIds": [ "glean:glean:terms", "glean:glean:r2-core-entitlements" ] }, { "id": "transparency_class", "question": "Is pricing transparent, partial, quote-only or unknown?", "support": "supported", "answer": "Partially specified: public pricing units and consumption tables, but subscription fees, minimum commitments and purchased-credit prices need an order/quote.", "evidenceIds": [ "glean:glean:core-price", "glean:glean:flex-price", "glean:glean:terms", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:terms", "glean:glean:r2-core-entitlements", "glean:glean:core-price", "glean:glean:flex-price" ] } ] }, { "id": "VEN-05", "title": "Source licence", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record licence per component (client, server, connectors, hosted extensions) and revision. Distinguish OSI open source, source-available with restrictions (branding clauses, user caps), and closed. Repository visibility is not a licence classification. Licences change between releases: record the current terms, and never carry a fork's historical licence over to the upstream product or the reverse.", "questions": [ { "id": "licence_type", "question": "Which licence applies to each component?" }, { "id": "branding_restrictions", "question": "Do licence terms restrict branding or user counts?" }, { "id": "enterprise_features_closed", "question": "Are enterprise features in a separate closed edition?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:VEN-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The hosted service is provided under commercial access terms; a component source-licence inventory was not verified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "licence_type", "question": "Which licence applies to each component?", "support": "partial", "answer": "Services Agreement grants a term-limited non-exclusive service-use right and restricts reverse engineering; no OSI licence for the hosted workspace was established.", "evidenceIds": [ "chatgpt:oa-services" ] }, { "id": "branding_restrictions", "question": "Do licence terms restrict branding or user counts?", "support": "partial", "answer": "Account resale/sharing and rate-limit circumvention are contractually restricted; component-specific branding terms were not retrieved.", "evidenceIds": [ "chatgpt:oa-services" ] }, { "id": "enterprise_features_closed", "question": "Are enterprise features in a separate closed edition?", "support": "unknown", "answer": "Are enterprise features in a separate closed edition? Unverified after checking Services Agreement; repository visibility of SDKs/examples does not establish the hosted product source licence.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: enterprise_features_closed.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-services" ] }, { "productId": "glean", "claimId": "glean:VEN-05", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "The hosted platform is provided under restricted commercial terms; public SDK licences are separate.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite/Enterprise Flex proprietary hosted/managed Service under Terms; no public core-source licence inferred", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "licence_type", "question": "Which licence applies to each component?", "support": "supported", "answer": "Terms grant subscription access and prohibit deriving source code, modifying or redistributing the Service. This establishes a proprietary service contract, not an OSI licence for the platform.", "evidenceIds": [ "glean:glean:terms", "glean:glean:r2-core-entitlements" ] }, { "id": "branding_restrictions", "question": "Do licence terms restrict branding or user counts?", "support": "supported", "answer": "Terms prohibit removing proprietary notices and limit use to licensed users/orders; no numerical standard user cap is given.", "evidenceIds": [ "glean:glean:terms", "glean:glean:r2-core-entitlements" ] }, { "id": "enterprise_features_closed", "question": "Are enterprise features in a separate closed edition?", "support": "unknown", "answer": "Are enterprise features in a separate closed edition? Platform terms and the public gleanwork organization were checked; a complete component licence inventory or separate open/closed enterprise edition split was not established.", "evidenceIds": [] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:terms", "glean:glean:r2-core-entitlements" ] } ] }, { "id": "VEN-06", "title": "Data export and exit", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record admin export of chats, assistants, knowledge bases, prompts and audit logs, formats, export completeness, user self-export, and what survives contract end. Run an admin export on a trial. Exported chats alone do not make assistants and knowledge portable.", "questions": [ { "id": "chat_export", "question": "Can admins export all chats?" }, { "id": "assistant_export", "question": "Can assistants and prompts be exported in a reusable format?" }, { "id": "knowledge_export", "question": "Can knowledge bases and their sources be exported?" }, { "id": "export_format", "question": "Are formats documented and machine-readable?" }, { "id": "post_termination_window", "question": "How long can data be retrieved after termination?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:VEN-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Business restricts member self-export but documents conditional owner exports; Enterprise/Edu Compliance retrieval is separate.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "chat_export", "question": "Can admins export all chats?", "support": "partial", "answer": "Business members cannot self-export workspace data through Settings > Data controls. An owner can select the Business workspace > Members > member three-dot menu > Export data, if available, to export that member's data. Bulk all-chat coverage is unverified. Enterprise/Edu owners can separately grant Compliance conversation access.", "evidenceIds": [ "chatgpt:oa-business-faq-r2", "chatgpt:oa-business-owner-export-r3", "chatgpt:oa-compliance-r2" ] }, { "id": "assistant_export", "question": "Can assistants and prompts be exported in a reusable format?", "support": "unknown", "answer": "Can assistants and prompts be exported in a reusable format? Unverified after checking Business FAQ, Compliance Platform and DPA; no complete assistant/knowledge export or leaver exit fixture.", "evidenceIds": [] }, { "id": "knowledge_export", "question": "Can knowledge bases and their sources be exported?", "support": "unknown", "answer": "Can knowledge bases and their sources be exported? Unverified after checking Business FAQ, Compliance Platform and DPA; no complete assistant/knowledge export or leaver exit fixture.", "evidenceIds": [] }, { "id": "export_format", "question": "Are formats documented and machine-readable?", "support": "partial", "answer": "Enterprise/Edu has documented compliance log/state API access. No complete Business admin archive format or reusable chat/assistant/knowledge package was verified.", "evidenceIds": [ "chatgpt:oa-compliance-r2" ] }, { "id": "post_termination_window", "question": "How long can data be retrieved after termination?", "support": "partial", "answer": "The DPA provides return/deletion on instruction after expiry but no fixed recovery window was verified.", "evidenceIds": [ "chatgpt:oa-dpa" ] } ], "limitations": [ "The documented Business owner export is conditional and per member; the guide does not establish a bulk workspace export or complete archive.", "Enterprise/Edu Compliance retrieval is not a complete portable workspace export. No admin archive or exit fixture." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business-faq-r2", "chatgpt:oa-business-owner-export-r3", "chatgpt:oa-compliance-r2", "chatgpt:oa-dpa" ] }, { "productId": "glean", "claimId": "glean:VEN-06", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Workflow agent configurations are portable as JSON; full tenant chat/knowledge export remains unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Agent Governance import/export in seat; limited Auto ZIP export and complete organization exit separately unverified", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "chat_export", "question": "Can admins export all chats?", "support": "unknown", "answer": "Can admins export all chats? Agent export and contractual termination pages were checked. No trial admin export was run; all-chat export, knowledge/source completeness and a post-termination retrieval window were not established.", "evidenceIds": [] }, { "id": "assistant_export", "question": "Can assistants and prompts be exported in a reusable format?", "support": "supported", "answer": "Workflow-mode agent configuration exports to JSON and imports into another deployment; missing target tools must be reconfigured. Auto-mode ZIP export is limited availability for admins.", "evidenceIds": [ "glean:glean:builder", "glean:glean:r2-core-entitlements" ] }, { "id": "knowledge_export", "question": "Can knowledge bases and their sources be exported?", "support": "unknown", "answer": "Can knowledge bases and their sources be exported? Agent export and contractual termination pages were checked. No trial admin export was run; all-chat export, knowledge/source completeness and a post-termination retrieval window were not established.", "evidenceIds": [] }, { "id": "export_format", "question": "Are formats documented and machine-readable?", "support": "supported", "answer": "Workflow exports use JSON; limited Auto exports contain spec.yaml and instructions.md in ZIP. Admin logs have CSV export.", "evidenceIds": [ "glean:glean:builder", "glean:glean:audit", "glean:glean:r2-core-entitlements" ] }, { "id": "post_termination_window", "question": "How long can data be retrieved after termination?", "support": "unknown", "answer": "How long can data be retrieved after termination? Agent export and contractual termination pages were checked. No trial admin export was run; all-chat export, knowledge/source completeness and a post-termination retrieval window were not established.", "evidenceIds": [] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps.", "Core Suite includes agent import/export, but limited Auto ZIP rollout and complete tenant-export entitlements remain unverified." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:builder", "glean:glean:r2-core-entitlements", "glean:glean:audit" ] } ] }, { "id": "VEN-07", "title": "Support and service levels", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record support channels, languages (German, French, Italian), hours and time zone, local or regional presence, documented response times, uptime SLA and credits, public status page and incident history. Popularity is not a reliability score.", "questions": [ { "id": "support_channels", "question": "Which support channels are available on each plan?" }, { "id": "support_languages", "question": "Is support available in German, French or Italian?" }, { "id": "regional_presence", "question": "Is there a DACH or Swiss entity, team or partner?" }, { "id": "uptime_sla", "question": "Is there an uptime SLA with credits?" }, { "id": "status_page", "question": "Is there a public status page with history?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:VEN-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "A public component status page is available; language-specific support and SLA credits remain unverified.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "support_channels", "question": "Which support channels are available on each plan?", "support": "partial", "answer": "The Business FAQ directs workspace credit-usage questions to OpenAI Support. For affected Enterprise GPT migrations, the migration FAQ directs customers to their account team to confirm the applicable timeline. General Enterprise support coverage, service hours and response targets remain unverified.", "evidenceIds": [ "chatgpt:chatgpt:review-fix-support-channel-20261026", "chatgpt:chatgpt:review-fix-gpt-creation-freeze-20261026" ] }, { "id": "support_languages", "question": "Is support available in German, French or Italian?", "support": "unknown", "answer": "Is support available in German, French or Italian? Unverified after checking OpenAI Status, Business FAQ and Services Agreement; DE/FR/IT support, regional support staffing and applicable SLA credits not verified. Search on 2026-10-26: https://help.openai.com/en/articles/8542115-chatgpt-business-general-faq, https://status.openai.com/, https://help.openai.com/en/articles/8792828-chatgpt-business-overview. No additional scoped evidence established this answer.", "evidenceIds": [] }, { "id": "regional_presence", "question": "Is there a DACH or Swiss entity, team or partner?", "support": "partial", "answer": "OpenAI’s May 2025 company announcement records a Munich office and German local team. Current staffing, a Swiss contracting entity and guaranteed local-language support were not established.", "evidenceIds": [ "chatgpt:chatgpt:german-office-20261026" ] }, { "id": "uptime_sla", "question": "Is there an uptime SLA with credits?", "support": "unknown", "answer": "Is there an uptime SLA with credits? Unverified after checking OpenAI Status, Business FAQ and Services Agreement; DE/FR/IT support, regional support staffing and applicable SLA credits not verified. Search on 2026-10-26: https://help.openai.com/en/articles/8542115-chatgpt-business-general-faq, https://status.openai.com/, https://help.openai.com/en/articles/8792828-chatgpt-business-overview. No additional scoped evidence established this answer.", "evidenceIds": [] }, { "id": "status_page", "question": "Is there a public status page with history?", "support": "supported", "answer": "OpenAI Status lists component health and incident updates; no historical uptime score was computed.", "evidenceIds": [ "chatgpt:oa-status-20261026" ] } ], "limitations": [ "support_channels: The Business FAQ directs workspace credit-usage questions to OpenAI Support. For affected Enterprise GPT migrations, the migration FAQ directs customers to their account team to confirm the applicable timeline. General Enterprise support coverage, service hours and response targets remain unverified.", "support_languages: Is support available in German, French or Italian? Unverified after checking OpenAI Status, Business FAQ and Services Agreement; DE/FR/IT support, regional support staffing and applicable SLA credits not verified. Search on 2026-10-26: https://help.openai.com/en/articles/8542115-chatgpt-business-general-faq, https://status.openai.com/, https://help.openai.com/en/articles/8792828-chatgpt-business-overview. No additional scoped evidence established this answer.", "regional_presence: OpenAI’s May 2025 company announcement records a Munich office and German local team. Current staffing, a Swiss contracting entity and guaranteed local-language support were not established.", "uptime_sla: Is there an uptime SLA with credits? Unverified after checking OpenAI Status, Business FAQ and Services Agreement; DE/FR/IT support, regional support staffing and applicable SLA credits not verified. Search on 2026-10-26: https://help.openai.com/en/articles/8542115-chatgpt-business-general-faq, https://status.openai.com/, https://help.openai.com/en/articles/8792828-chatgpt-business-overview. No additional scoped evidence established this answer." ], "checkedAt": "2026-10-26", "crossCheckedAt": "2026-10-26", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-business-faq-20261026", "chatgpt:oa-status-20261026", "chatgpt:chatgpt:german-office-20261026", "chatgpt:chatgpt:review-fix-support-channel-20261026", "chatgpt:chatgpt:review-fix-gpt-creation-freeze-20261026" ] }, { "productId": "glean", "claimId": "glean:VEN-07", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Support tiers are documented; a credited 99.9% SLA applies only to paid Premium Support.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Unspecified contracted plan unless Core Suite, Enterprise Flex, key mode or add-on is named below", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "support_channels", "question": "Which support channels are available on each plan?", "support": "supported", "answer": "The support portal is the channel eligible for response targets; Standard Support is included and Premium paid. Other channels do not have trackable SLA response times.", "evidenceIds": [ "glean:glean:sla" ] }, { "id": "support_languages", "question": "Is support available in German, French or Italian?", "support": "partial", "answer": "The SLA explicitly provides a Japanese support option for Japan and names California/Bangalore operations; German/French/Italian language commitments were not established.", "evidenceIds": [ "glean:glean:sla" ] }, { "id": "regional_presence", "question": "Is there a DACH or Swiss entity, team or partner?", "support": "unknown", "answer": "Is there a DACH or Swiss entity, team or partner? The SLA, site and status.glean.com were checked. The status URL returned HTTP 403, so incident history was not verified; DACH/Swiss support presence was not established.", "evidenceIds": [] }, { "id": "uptime_sla", "question": "Is there an uptime SLA with credits?", "support": "supported", "answer": "Paid Premium Support has 99.9% monthly uptime. Credits are 10% below 99.9% down to 99.0%, and 20% below 99.0%, subject to exclusions and claim deadlines.", "evidenceIds": [ "glean:glean:sla" ] }, { "id": "status_page", "question": "Is there a public status page with history?", "support": "unknown", "answer": "Is there a public status page with history? The SLA, site and status.glean.com were checked. The status URL returned HTTP 403, so incident history was not verified; DACH/Swiss support presence was not established.", "evidenceIds": [] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:sla" ] } ] }, { "id": "VEN-08", "title": "Onboarding, training and adoption", "group": { "id": 7, "name": "Commercials and vendor" }, "judgment": "Record vendor-led onboarding, admin training, end-user training (live, e-learning, languages), use-case libraries, champion programmes, change-management materials and their cost. Distinguish included services from paid professional services and partner offerings.", "questions": [ { "id": "onboarding_service", "question": "Is guided onboarding included?" }, { "id": "user_training", "question": "Is end-user training offered, in which languages?" }, { "id": "use_case_library", "question": "Are role-based use cases and templates provided?" }, { "id": "adoption_programme", "question": "Is there a champion or adoption programme?" }, { "id": "service_cost", "question": "Which services cost extra?" } ], "products": [ { "productId": "chatgpt", "claimId": "chatgpt:VEN-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Public learning and implementation guidance are available; included service entitlements remain open.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "chatgpt-web", "chatgpt-clients", "chatgpt-apps" ], "version": "Continuously updated hosted service, retrieved 2026-10-21", "plan": "ChatGPT Business Standard/Premium versus Enterprise; Edu only where explicitly named for eligibility differences", "addOns": [ "Purchased workspace credits or contracted token billing where stated", "External app/provider subscriptions and Microsoft add-in approval where required", "Enterprise residency, EKM and compliance entitlements only where stated" ], "deploymentMode": "multi-tenant-saas", "region": "Supported commercial regions; Europe means EEA + Switzerland when explicitly configured; app/client availability varies", "os": [], "surfaces": [ { "id": "chatgpt-web", "name": "ChatGPT Business and Enterprise web workspaces", "type": "web-app" }, { "id": "chatgpt-clients", "name": "ChatGPT desktop and mobile clients", "type": "native-app" }, { "id": "chatgpt-apps", "name": "ChatGPT connected apps and custom MCP apps", "type": "integration" } ] }, "questions": [ { "id": "onboarding_service", "question": "Is guided onboarding included?", "support": "unknown", "answer": "Is guided onboarding included? Unverified after checking Academy and Enterprise quickstart; guided onboarding entitlement and professional-service fees not obtained.", "evidenceIds": [] }, { "id": "user_training", "question": "Is end-user training offered, in which languages?", "support": "partial", "answer": "Academy offers worker/builder/leader courses and live/on-demand events; DE/FR/IT delivery was not established.", "evidenceIds": [ "chatgpt:oa-academy" ] }, { "id": "use_case_library", "question": "Are role-based use cases and templates provided?", "support": "partial", "answer": "Academy and Enterprise quickstart provide role/use-case and deployment guidance; a complete template catalogue was not audited.", "evidenceIds": [ "chatgpt:oa-academy", "chatgpt:oa-admin-quickstart" ] }, { "id": "adoption_programme", "question": "Is there a champion or adoption programme?", "support": "partial", "answer": "Academy includes leadership/adoption learning; an included formal champion programme was not verified.", "evidenceIds": [ "chatgpt:oa-academy" ] }, { "id": "service_cost", "question": "Which services cost extra?", "support": "unknown", "answer": "Which services cost extra? Unverified after checking Academy and Enterprise quickstart; guided onboarding entitlement and professional-service fees not obtained.", "evidenceIds": [] } ], "limitations": [ "Unverified parts: onboarding_service, service_cost.", "Read each atomic answer for its plan, access and feature limits." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "chatgpt:oa-academy", "chatgpt:oa-admin-quickstart" ] }, { "productId": "glean", "claimId": "glean:VEN-08", "verificationStatus": "agent-cross-checked", "support": "partial", "answer": "Public training and templates exist; exact onboarding-service entitlements and prices remain open.", "availability": "generally-available", "delivery": "native", "scope": { "surfaceIds": [ "hosted" ], "version": "Public documentation retrieved 2026-10-21; deployed version not observed", "plan": "Core Suite Agent Library/templates and public Academy links; contracted onboarding and Premium Support separately scoped", "addOns": [], "deploymentMode": "dedicated-instance", "region": "Selected hosting and model-provider regions; no blanket EU or Swiss processing claim", "os": [], "surfaces": [ { "id": "hosted", "name": "Glean Hosted web Assistant and Agents", "type": "web-app" } ] }, "questions": [ { "id": "onboarding_service", "question": "Is guided onboarding included?", "support": "unknown", "answer": "Is guided onboarding included? Academy, agent library, SLA and legal service links were checked; included vendor-led onboarding, champion/adoption programme terms and localized end-user training were not established.", "evidenceIds": [] }, { "id": "user_training", "question": "Is end-user training offered, in which languages?", "support": "partial", "answer": "Glean documentation links self-paced Agent Builder training through Glean Academy; German/French/Italian course availability was not established.", "evidenceIds": [ "glean:glean:agents", "glean:glean:r2-core-entitlements" ] }, { "id": "use_case_library", "question": "Are role-based use cases and templates provided?", "support": "supported", "answer": "The internal Agent library and documented templates support reusable role/task examples.", "evidenceIds": [ "glean:glean:library", "glean:glean:r2-core-entitlements" ] }, { "id": "adoption_programme", "question": "Is there a champion or adoption programme?", "support": "unknown", "answer": "Is there a champion or adoption programme? Academy, agent library, SLA and legal service links were checked; included vendor-led onboarding, champion/adoption programme terms and localized end-user training were not established.", "evidenceIds": [] }, { "id": "service_cost", "question": "Which services cost extra?", "support": "partial", "answer": "Premium Support is priced separately under the SLA. The legal index directly lists the Technical Services Addendum and named Outcomes Packages. Those listings do not establish included onboarding or complete professional-services fees.", "evidenceIds": [ "glean:glean:sla", "glean:glean:r3-legal-index", "glean:glean:r2-core-entitlements" ] } ], "limitations": [ "Documented findings only; unestablished atomic questions remain explicit gaps.", "Exact Academy access, included onboarding, language coverage and support/professional-services entitlement under the customer Order Form remain unknown." ], "checkedAt": "2026-10-21", "crossCheckedAt": "2026-10-21", "nextCheckAt": "2026-12-20", "evidenceIds": [ "glean:glean:agents", "glean:glean:r2-core-entitlements", "glean:glean:library", "glean:glean:sla", "glean:glean:r3-legal-index" ] } ] } ], "sources": [ { "id": "chatgpt:oa-files", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8555545-uploading-files-and-audio-to-chatgpt", "title": "Uploading files and audio to ChatGPT", "locator": "Formats; size/rate/storage limits; projects; PDF visual retrieval", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Uploads have format-specific limits, 40-file Business/Enterprise projects, 20-file GPT knowledge and Enterprise-only PDF visual retrieval." }, { "id": "chatgpt:oa-business-models-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/12003714-chatgpt-business-models-and-limits", "title": "ChatGPT Business models and limits", "locator": "Chat picker; Higher intelligence; Pro; Work models", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Business distinguishes GPT6 Chat powered by Sol/Astra from separate Work models, with Standard/Premium allowances and rollout limits." }, { "id": "chatgpt:oa-enterprise-models-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/11165333-chatgpt-enterprise-and-edu-models-and-limits", "title": "ChatGPT Enterprise and Edu models and limits", "locator": "Enterprise Chat rollout; Work/Codex distinction; model picker; tools", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Enterprise Chat names GPT6 powered by Sol and Pro/Astra, while Work has separate model options and workspace/role controls." }, { "id": "chatgpt:oa-work-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001275-chatgpt-work-and-codex", "title": "ChatGPT Work and Codex", "locator": "Work deliverables; picker; access and permissions", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Work has its own model picker and task/output capabilities; Chat-specific model guides define the GPT6 Chat alias rather than Work model labels." }, { "id": "glean:glean:models", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/llms", "title": "Supported LLMs", "locator": "Supported models; availability by hosting environment and provider", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The Model Hub lists text and image models, manual choice and Auto routing, with provider availability dependent on key and cloud." }, { "id": "glean:glean:key-matrix", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/llm-key-feature-availability", "title": "Feature availability by LLM key, provider, and cloud", "locator": "Provider and feature matrices", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Customer Key restricts cloud-provider routes and excludes Meeting Notes and podcast artifacts; some defaults must use the same provider." }, { "id": "glean:glean:uploads", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/user-guide/assistant/file-upload", "title": "Upload files in Assistant", "locator": "Formats; upload limits; security; limitations", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Uploads support Office documents, PDFs, images and text, with context-dependent file caps and OCR prerequisite." }, { "id": "glean:glean:r2-core-entitlements", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/glean-core-suite-pricing", "title": "Glean Core Suite entitlements and Model Hub rates", "locator": "Seat capabilities, surfaces, APIs, Model Hub Usage and rate table updated10/20/2026", "sourceDate": "2026-10-20", "retrievedAt": "2026-10-21", "finding": "Core Suite separates included platform seats from Model Hub usage, names client/API surfaces, and publishes token rates." }, { "id": "glean:glean:r3-october-rollout-migration", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/release-notes/releases/2026-10-15-october-release", "title": "October 15, 2026 release, version 563", "locator": "AI & Model Updates, Auto mode policies; Deprecations & Sunsets, OpenAI Web Search", "sourceDate": "2026-10-15", "retrievedAt": "2026-10-21", "finding": "Auto policies require rollout opt-in from October 15 with GA scheduled October 29; Brave is the new search default and existing OpenAI search migrates from October 19." }, { "id": "chatgpt:oa-enterprise-notes", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/10128477-chatgpt-enterprise-and-edu-release-notes", "title": "ChatGPT Enterprise and Edu release notes", "locator": "October 16 sync retirement; September 25 Teams; September GPT migration; May 6 Intune", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Dated Enterprise/Edu notes record live-app migration, collaboration and add-in changes, Intune eligibility and planned GPT retirement." }, { "id": "chatgpt:oa-business-notes", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/11391654-chatgpt-business-release-notes", "title": "ChatGPT Business release notes", "locator": "April 16 analytics; May 5 Sheets; May 22 agents; July 9 Work", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Dated Business notes document workspace analytics, Excel/Sheets integration, agent/work changes and app-template access." }, { "id": "glean:glean:deprecation", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/model-deprecation", "title": "Model deprecation", "locator": "Customer Key notice schedule; deprecated models", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Customer Key deprecation emails are specified at 60 and 15 days, with removal and replacement behavior." }, { "id": "glean:glean:release", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/release-notes/releases/2026-10-15-october-release", "title": "October 15, 2026 release notes", "locator": "Release entry", "sourceDate": "2026-10-15", "retrievedAt": "2026-10-21", "finding": "Glean publishes dated release notes covering product and model changes." }, { "id": "glean:glean:r2-flex-entitlements", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/glean-enterprise-flex-pricing", "title": "Glean Enterprise Flex entitlements", "locator": "Seats, Developer Tools, Platform, Protect+ and Premium Support", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Enterprise Flex separates seat allowances, metered client APIs/agent runs, included platform governance and annual Protect+/support add-ons." }, { "id": "glean:glean:r2-auto-policy-and-cloud-conflict", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/configure-llms", "title": "Configure LLMs in the Model Hub", "locator": "Auto policies; AWS Vertex note; provider setup headings", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Balanced is the default Auto policy with per-request model choice; the AWS Vertex note conflicts with the supported-provider matrix and GCP-only Vertex setup heading." }, { "id": "glean:glean:r4-open-model-inference", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/open-models-by-region", "title": "Glean open models by region", "locator": "Creator-region controls; Operational details", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Universal Model Key open models are served through LLM providers under zero-retention agreements. Creator-region grouping is not inference location; the page states these models are hosted in the US." }, { "id": "chatgpt:oa-business", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8792828-chatgpt-business-overview", "title": "ChatGPT Business - Overview", "locator": "Standard/Premium seats; plan comparison; Team rename", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Business is self-serve with Standard/Premium seats, includes Chat/Work, and remains separate from API billing." }, { "id": "chatgpt:oa-admin-quickstart", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001264-chatgpt-enterprise-admin-quickstart", "title": "ChatGPT Enterprise admin quickstart", "locator": "Identity; SCIM; groups; controls; billing", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Enterprise rollout uses SSO, tenant directory sync, groups/RBAC and workspace-specific product access." }, { "id": "chatgpt:oa-admin-settings", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8411955-managing-workspace-settings-in-chatgpt-enterprise", "title": "Managing workspace settings in ChatGPT Enterprise", "locator": "General; permissions; models; AI policy modal", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Enterprise settings include model defaults, role-scoped features/memory and a recurring AI-policy modal." }, { "id": "chatgpt:oa-models", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/11165333-chatgpt-enterprise-and-edu-models-and-limits", "title": "ChatGPT Enterprise and Edu models and limits", "locator": "GPT-6 Chat; Work models; routing; Astra controls", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Enterprise Chat is rolling to GPT-6 powered by Sol with a separate Astra Pro control; Work has distinct model choices and RBAC eligibility." }, { "id": "chatgpt:oa-credit-controls", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001155-managing-credits-and-spend-controls-in-chatgpt-business", "title": "Managing credits and spend controls in ChatGPT Business", "locator": "Included use; recharge cap; per-seat/user limits", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Business can apply credit usage and recharge limits after included seat allowances, with credit-backed features unavailable when credits are insufficient." }, { "id": "glean:glean:model-controls", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/model-exclusion", "title": "Exclude or restrict models", "locator": "Department and team allow-lists; premium-model toggle", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Admins can restrict eligible models by department or IdP group, but default models cannot be restricted and hiding premium pickers does not block Auto." }, { "id": "glean:glean:model-config", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/configure-llms", "title": "Configure LLMs in the Model Hub", "locator": "Default models and Auto mode policies", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Admins configure default models and department Auto policies." }, { "id": "glean:glean:restrictions", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/assistant/configuration/content-restrictions", "title": "Restrict LLM access to content", "locator": "Exclusion and inclusion rules", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Admins can exclude connectors, containers and documents from LLM use; changes may take up to one hour." }, { "id": "glean:glean:limits", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/management/usage/set-usage-limits-and-alerts", "title": "Set usage limits and alerts", "locator": "Enforcement; organization, user, team and agent limits", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Core Suite and Enterprise Flex limits can alert or block later billable usage after the current run finishes; team defaults are not pooled budgets." }, { "id": "chatgpt:oa-analysis", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8437071-data-analysis-with-chatgpt", "title": "Data analysis with ChatGPT", "locator": "Python execution; charts; network constraint", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Analysis uses a stateful Jupyter/Python environment, supports chart generation and cannot make external network requests from that environment." }, { "id": "glean:glean:analysis", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/assistant/data-analysis/about-data-analysis", "title": "Data analysis overview", "locator": "Known limitations; code interpreter security", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Uploaded spreadsheets can be analyzed in per-session sandboxes; indexed files can be truncated, and abuse-flagged files may be retained up to 30 days." }, { "id": "chatgpt:oa-projects", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/10169521-projects-in-chatgpt", "title": "Projects in ChatGPT", "locator": "Sharing; visibility; memory; GPT use; retention", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Projects persist chats/files/instructions; shared members can read and download project files and branch chats." }, { "id": "glean:glean:projects", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/user-guide/knowledge/projects/how-projects-work", "title": "Organize content with Projects", "locator": "Create; sharing; access; migration", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Projects persist chats and documents, are private by default and replace Collections through a gradual rollout." }, { "id": "chatgpt:oa-sharepoint", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/12143177-sharepoint-app-and-setup-in-chatgpt", "title": "SharePoint app and setup in ChatGPT", "locator": "Live access; delegated permissions; site allowlist; labels; file limits", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Live SharePoint searches accessible SharePoint/OneDrive content and uses Microsoft consent plus separate ChatGPT action and site controls." }, { "id": "chatgpt:oa-apps", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/11487775-connected-apps-in-chatgpt", "title": "Connected apps in ChatGPT", "locator": "Availability; authorization; actions; event tasks", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Apps use workspace and account permissions, can support actions and events, and have separate plugin installation and provider authorization." }, { "id": "chatgpt:oa-mcp", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/12584461-developer-mode-and-full-mcp-connectors-in-chatgpt", "title": "Developer mode and MCP apps in ChatGPT", "locator": "Beta availability; Business versus Enterprise/Edu; remote connections; actions", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Custom remote MCP apps support write tools in beta with plan-specific developer/publishing controls and action approvals." }, { "id": "chatgpt:oa-team-tasks", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001540-creating-and-managing-team-tasks-in-chatgpt", "title": "Creating and managing team tasks in ChatGPT", "locator": "Availability; service account; triggers; control; sharing", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Business/Enterprise team tasks run in the cloud under a team service account using approved connections and scheduled or supported app-event triggers." }, { "id": "glean:glean:deploy", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/get-started/prepare/about-deployment", "title": "Glean deployment models", "locator": "Glean Hosted; Customer Hosted; comparison table", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Both modes use single-tenant infrastructure operated by Glean; Customer Hosted runs in customer GCP or AWS accounts with Glean support access." }, { "id": "glean:glean:connectors", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/connectors", "title": "Connectors hub", "locator": "Native connector catalog", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The official catalog lists M365, Google, Atlassian and other business-system connectors." }, { "id": "glean:glean:sharepoint", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/connectors/native/sharepoint/about", "title": "SharePoint overview", "locator": "Access patterns; permissions and security", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "SharePoint supports indexed and live retrieval; indexing uses certificate-based application permissions and admin consent." }, { "id": "glean:glean:onedrive", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/connectors/native/onedrive/about", "title": "OneDrive overview", "locator": "Access patterns; permissions and security", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "OneDrive offers indexed and live search under the Microsoft 365 parent connector, with certificate-based application permissions." }, { "id": "glean:glean:outlook", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/connectors/native/outlook/about", "title": "Outlook overview", "locator": "Connector overview", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The Outlook connector supports access to Outlook content through Glean." }, { "id": "glean:glean:teams-connector", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/connectors/native/teams/about", "title": "Teams overview", "locator": "Supported content; permissions and security", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Teams indexes channels and optionally private and meeting chats, with mirrored membership checked at query time." }, { "id": "glean:glean:drive", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/connectors/native/gdrive/about", "title": "Google Drive overview", "locator": "Permissions; crawling and updates", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Drive content and permissions are indexed with directory delegation; documented activity and group-sync schedules are distinct." }, { "id": "glean:glean:gmail", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/connectors/native/gmail/about", "title": "Gmail overview", "locator": "Indexed content and scope", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Gmail has indexed search with source-specific crawl scope and controls." }, { "id": "glean:glean:gateway", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/platform/mcp/external-gateway-tools", "title": "Set up external tools with MCP Gateway", "locator": "Prerequisites; external servers; access control", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Admins proxy external MCP servers and custom tools with role and group controls and OAuth 2.1." }, { "id": "chatgpt:oa-company-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/12628342-company-knowledge-in-chatgpt", "title": "Company knowledge in ChatGPT", "locator": "Current app-based workflow; plans; source permissions", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Current Company Knowledge uses enabled eligible app connections for Business/Enterprise/Edu and inherits source access without claiming a universal copied index." }, { "id": "chatgpt:oa-sharepoint-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/12143177-sharepoint-app-and-setup-in-chatgpt", "title": "SharePoint app and setup in ChatGPT", "locator": "Live app; Microsoft permissions; action enablement", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The live app uses Microsoft delegated access and separately enabled actions; site-policy controls need workspace enablement rather than inheriting a blanket plan entitlement." }, { "id": "chatgpt:oa-sharepoint-policy-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001502-managing-sharepoint-site-access-and-sensitivity-label-exclusions", "title": "Managing SharePoint site access and sensitivity-label exclusions", "locator": "Availability; site-collection rules; label GUIDs", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The guide documents enabled-workspace site/label controls but does not state a complete Business/Enterprise/Edu entitlement matrix." }, { "id": "glean:glean:r4-purview-label-redlist", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/protect/sensitive-findings/restrict-content-via-sensitivity-labels", "title": "Glean O365 sensitivity-label restrictions", "locator": "Glean Protect+; setup; label-processing FAQ", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Protect+ can exclude SharePoint/OneDrive items by Purview label priority. Glean configures the redlist after account-team enablement; initial full crawl and later recrawls govern propagation. Teams message text is excluded." }, { "id": "chatgpt:oa-residency-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/9903489-data-residency-and-inference-residency-for-chatgpt", "title": "Data residency and inference residency for ChatGPT", "locator": "Current feature/storage scope; external integrations", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Current residency guidance describes scoped content/processing and external-app exceptions; it no longer establishes an administrator-managed sync configuration." }, { "id": "chatgpt:oa-enterprise-notes-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/10128477-chatgpt-enterprise-and-edu-release-notes", "title": "ChatGPT Enterprise and Edu release notes", "locator": "October16 administrator-managed sync retirement", "sourceDate": "2026-10-16", "retrievedAt": "2026-10-21", "finding": "The October16 notice retires administrator-managed sync and directs eligible Enterprise workspaces to real-time GoogleDrive/SharePoint/Teams apps." }, { "id": "chatgpt:oa-company", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/12628342-company-knowledge-in-chatgpt", "title": "Company knowledge in ChatGPT", "locator": "Requirements; source permissions; supported apps", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Company Knowledge is a plugin for eligible Business/Enterprise/Edu users and uses authorized connected sources rather than granting new data access." }, { "id": "glean:glean:language", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/management/features/glean-language-support", "title": "Glean language support", "locator": "Language support matrix; cross-language warning", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "German, French, Italian and English end-user UIs are listed; cross-language retrieval is early access and admin setup is not localized." }, { "id": "glean:glean:research", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/user-guide/assistant/deep-research", "title": "Use Deep Research", "locator": "Key modes; citations; limitations", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Deep Research creates cited read-only reports from company sources and Brave web search; key modes differ." }, { "id": "glean:glean:sharing", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/user-guide/assistant/chat-sharing", "title": "Share chats", "locator": "Viewer controls; uploaded files; retention note", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Viewer chat sharing describes citation redaction and states a fixed 30-day duration." }, { "id": "chatgpt:oa-memory", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8590148-memory-in-chatgpt", "title": "Memory in ChatGPT", "locator": "Controls; sources; removal; workspace memory", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Memory and custom instructions differ; users can manage remembered information and admins control supported workspace settings." }, { "id": "glean:glean:memory", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/user-guide/assistant/memory-personalization", "title": "Memory and personalization", "locator": "Saved and learned memories; user controls", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Users can manage saved and learned memory in settings and chat." }, { "id": "glean:glean:memory-admin", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/assistant/configuration/memory-personalization", "title": "Configure memory settings", "locator": "Configure memory; billing", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Admins can disable learned memory but not user-controlled saved memory; pricing differs for legacy customers." }, { "id": "chatgpt:oa-enterprise-notes-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/10128477-chatgpt-enterprise-and-edu-release-notes", "title": "ChatGPT Enterprise and Edu release notes", "locator": "October 16 sync retirement; September 25 Teams; September GPT migration; May 6 Intune; public web-reader representation retrieved 2026-10-26, representation SHA256 8781183db68eb81bcf7367e33925fbcec071340b0b8901192b83ef01c70a778e", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Dated Enterprise/Edu notes record live-app migration, collaboration and add-in changes, Intune eligibility and planned GPT retirement." }, { "id": "chatgpt:oa-gpt-migration-r2-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001519-custom-gpt-retirement-and-migration-faq", "title": "Custom GPT retirement and migration FAQ", "locator": "Plugin migration; Enterprise guidance and dates; non-transferring actions; public web-reader representation retrieved 2026-10-26, representation SHA256 dd951ed04244057574ab0c432d8a8279430ac2da83c342351588edf8d66e0a9b", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "The accessible FAQ confirms migration to plugins, standard/approved-deferral dates, and that models/actions/sharing settings do not transfer automatically." }, { "id": "chatgpt:oa-admin-settings-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8411955-managing-workspace-settings-in-chatgpt-enterprise", "title": "Managing workspace settings in ChatGPT Enterprise", "locator": "General; permissions; models; AI policy modal; public web-reader representation retrieved 2026-10-26, representation SHA256 96c9b041bf9174a50f86db93e70e0298c6a367658ecba1cdd9db1ccaf5bb68bc", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Enterprise settings include model defaults, role-scoped features/memory and a recurring AI-policy modal." }, { "id": "chatgpt:oa-business-notes-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/11391654-chatgpt-business-release-notes", "title": "ChatGPT Business release notes", "locator": "April 16 analytics; May 5 Sheets; May 22 agents; July 9 Work; public web-reader representation retrieved 2026-10-26, representation SHA256 a76daa1b273dbced3f3f607908c1965a3ed86fc0cc21c798be3582eca50e374d", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Dated Business notes document workspace analytics, Excel/Sheets integration, agent/work changes and app-template access." }, { "id": "chatgpt:oa-business-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8792828-chatgpt-business-overview", "title": "ChatGPT Business - Overview", "locator": "Standard/Premium seats; plan comparison; Team rename; public web-reader representation retrieved 2026-10-26, representation SHA256 7af98911edbf31de1850b4de99233ea6bbee5f443dce05c9d6958e004181ee13", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Business is self-serve with Standard/Premium seats, includes Chat/Work, and remains separate from API billing." }, { "id": "chatgpt:oa-files-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8555545-uploading-files-and-audio-to-chatgpt", "title": "Uploading files and audio to ChatGPT", "locator": "Formats; size/rate/storage limits; projects; PDF visual retrieval; public web-reader representation retrieved 2026-10-26, representation SHA256 8fbf08df3b56a93ebaf27c2ca223eb2cd449e5b1b43e5f5d09995eaeb7bb7907", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Uploads have format-specific limits, 40-file Business/Enterprise projects, 20-file GPT knowledge and Enterprise-only PDF visual retrieval." }, { "id": "chatgpt:oa-company-r2-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/12628342-company-knowledge-in-chatgpt", "title": "Company knowledge in ChatGPT", "locator": "Current app-based workflow; plans; source permissions; public web-reader representation retrieved 2026-10-26, representation SHA256 2d451d442061ec6222039e4f287ed4f08226239e708b96200ee8ea33bd7971ed", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Current Company Knowledge uses enabled eligible app connections for Business/Enterprise/Edu and inherits source access without claiming a universal copied index." }, { "id": "chatgpt:oa-residency-r2-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/9903489-data-residency-and-inference-residency-for-chatgpt", "title": "Data residency and inference residency for ChatGPT", "locator": "Current feature/storage scope; external integrations; public web-reader representation retrieved 2026-10-26, representation SHA256 7bc187a8fb32db1e17c0bb7e93763c0ccb2c8528a6b220f4b3d011bd151f53d3", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Current residency guidance describes scoped content/processing and external-app exceptions; it no longer establishes an administrator-managed sync configuration." }, { "id": "chatgpt:oa-plugins-r2-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001256-plugins-in-chatgpt", "title": "Plugins in ChatGPT", "locator": "Reusable skills; references/apps; workspace sharing; surface limits; public web-reader representation retrieved 2026-10-26, representation SHA256 fcb0960b3bb65bf48aafc243940aa11c934ae0735ba6f9f1e847e1fc425ad1e4", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Plugins package reusable workflow instructions/apps for Chat/Work, with Business/Enterprise sharing subject to workspace controls and per-surface capabilities." }, { "id": "chatgpt:oa-word-r2-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001526-chatgpt-for-word", "title": "ChatGPT for Word", "locator": "Availability; writing; skills; plugin and history limitations; public web-reader representation retrieved 2026-10-26, representation SHA256 93ee7796175a908a7cd559677e9e27203399c07d0c5147311b6610272e4c93e3", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "The native Word add-in drafts/revises text, but plugins are unsupported and regular ChatGPT memory/skills/history do not carry over." }, { "id": "chatgpt:chatgpt:review-fix-gpt-creation-freeze-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001519-custom-gpt-retirement-and-migration-faq", "title": "Custom GPT migration: creation freeze and existing edits", "locator": "Enterprise workspace guidance, October 26 planned milestone; all-plan retirement; timeline confirmation paragraph; public web-reader representation retrieved 2026-10-26, SHA256 4b3144d23ceb8bfd0e24a6f5b6a3c0a8cf29a4d84f64091ddafda7242ff0695c", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "October 26 is a planned freeze on new GPT creation in affected Enterprise workspaces; drafts needed for migration should be published beforehand. Existing unmigrated GPTs remain editable, while migration makes the original read-only. The FAQ covers all plans for scheduled retirement and directs Enterprise customers to their account team to confirm their migration timeline." }, { "id": "glean:glean:builder", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/agents/concepts/agent-builder", "title": "Agent Builder", "locator": "Instructions, tools and models; import and export", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Agents combine configured steps and models; Workflow JSON export is generally available while Auto ZIP export has limited availability." }, { "id": "glean:glean:agent-sharing", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/agents/concepts/sharing-permissions", "title": "Sharing and permissions", "locator": "Agent sharing permissions", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Agents have controlled sharing and edit access." }, { "id": "glean:glean:library", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/agents/concepts/agent-library", "title": "Agent library", "locator": "Browse and discover agents", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Users discover and run accessible agents through the internal library." }, { "id": "glean:glean:agents", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/agents/how-agents-work", "title": "How agents work", "locator": "Auto and Workflow modes; tools; steps", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Agents support dynamic tool use and structured steps, loops and branches." }, { "id": "glean:glean:groups", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/identity/roles/group-based-permissions", "title": "Group-based permissions", "locator": "Supported providers; sync behavior; limitations", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Glean syncs Entra, Google and Okta group membership with integration-dependent timing; feature flag controls group-derived roles." }, { "id": "glean:glean:roles", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/identity/roles/admin-roles", "title": "Administrator Roles", "locator": "Role matrix", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Setup Admin, Admin, Super Admin and specialized moderators have distinct permissions." }, { "id": "glean:glean:sunset", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/release-notes/sunset", "title": "Product and feature retirements", "locator": "Embedded support integrations; Prompt Library; legacy billing dashboard", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The retirement page records November 13, 2026 end of Glean Assist embedded integrations, past Prompt Library migration and legacy billing-dashboard removal." }, { "id": "chatgpt:oa-mcp-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/12584461-connecting-custom-mcp-servers-in-chatgpt", "title": "Connecting custom MCP servers in ChatGPT", "locator": "Availability; current Plugins flow; plan roles; action permissions", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Custom MCP is available on Business/Enterprise/Edu web; the current Plugins flow does not require Developer Mode, with admin publication and plan-specific creator controls." }, { "id": "glean:glean:oauth", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/actions/setup-actions/choose-central-or-custom-oauth", "title": "OAuth options for tools", "locator": "Central and custom OAuth", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Connector tools support Glean-managed or customer OAuth applications." }, { "id": "glean:glean:r3-microsoft-write-confirmation", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/agents/generate-files-from-templates", "title": "Create Microsoft 365 files", "locator": "Recommended agent instructions, Human approval", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Interactive-agent builders can require write confirmation by disabling Run without user confirmation; confirmation is configurable." }, { "id": "chatgpt:oa-search", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/9237897-searching-the-web-with-chatgpt", "title": "Searching the web with ChatGPT", "locator": "Availability; sources; external providers; Chrome extension", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Search can send rewritten queries/general location to external providers and supplies cited results and an optional Chrome search extension." }, { "id": "chatgpt:oa-residency", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/9903489-data-residency-and-inference-residency-for-chatgpt", "title": "Data residency and inference residency for ChatGPT", "locator": "Eligibility; storage/backups; GPU processing; exceptions", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Eligible Enterprise/Edu regional storage and optional same-region GPU inference exclude system data, global CPU processing and external integrations." }, { "id": "glean:glean:web", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/tools/setup-tools/web-search-tools-setup", "title": "Web Search tools setup", "locator": "Providers; surface enablement; data sent", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Admins configure OpenAI, Brave or Google search tools and publish them to selected Glean interfaces." }, { "id": "glean:glean:triggers", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/agents/concepts/triggers", "title": "Types of agent triggers", "locator": "Content and schedule triggers", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Agents can start from messages, forms, connected-system content changes and schedules, subject to admin access." }, { "id": "glean:glean:office-output", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/agents/generate-files-from-templates", "title": "Create Microsoft 365 files with agents", "locator": "Word, Excel and PowerPoint; template limitations", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Enabled tools create Office files, with limitations on arbitrary templates and output fidelity." }, { "id": "glean:glean:r4-cancellation-release", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/release-notes/releases/2026-10-15-october-release", "title": "Glean October 15 release notes", "locator": "Canceled Assistant responses now stop cleanly", "sourceDate": "2026-10-15", "retrievedAt": "2026-10-26", "finding": "Canceling or interrupting an Assistant response also stops tool calls and background tasks started by that response. This is a documented Assistant run behavior, not a tested universal stop guarantee." }, { "id": "chatgpt:oa-business-faq", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8542115-chatgpt-business-general-faq", "title": "ChatGPT Business: General FAQ", "locator": "Prices; seat cap; export; privacy", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The FAQ lists current seat prices, a 200-paid-seat cap for new subscriptions since August 24 2026, and unavailable self-service Business export." }, { "id": "glean:glean:mcp", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/platform/mcp/about", "title": "About Glean MCP server", "locator": "Server capabilities; authentication", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Glean exposes enterprise search, chat, documents and agents to external hosts through MCP." }, { "id": "glean:glean:core-price", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/glean-core-suite-pricing", "title": "Glean Core Suite", "locator": "Seat fee; Model Hub Usage; provider rate table", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Core Suite combines per-user monthly licensing with committed Model Hub consumption; the seat amount is not given." }, { "id": "chatgpt:oa-work", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001275-chatgpt-work-and-codex", "title": "ChatGPT Work and Codex", "locator": "Chat versus Work; models; availability; deliverables", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Work is the multi-step deliverable experience on eligible paid plans; cloud/local task execution and model access differ from regular Chat." }, { "id": "glean:glean:mobile", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/management/features/mobile", "title": "iOS and Android", "locator": "SSO prerequisites; Intune MAM", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Mobile clients use enterprise SSO and integrate with Intune App Protection." }, { "id": "glean:glean:surfaces", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/user-guide/apps/choose-where-to-use-glean", "title": "Choose where to use Glean", "locator": "Surface table; browser; desktop; extension", "sourceDate": "2026-10-19", "retrievedAt": "2026-10-21", "finding": "Glean has web, desktop, extension and embedded access points." }, { "id": "glean:glean:voice", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/user-guide/assistant/real-time-voice", "title": "Use real-time voice", "locator": "Where to access; privacy; limitations", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Real-time voice works on web, desktop and mobile; raw audio streams to the configured model provider while transcripts follow chat retention." }, { "id": "chatgpt:oa-word", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001526-chatgpt-for-word", "title": "ChatGPT for Word", "locator": "Office add-in; admin approval; limitations; pricing", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The shared Office add-in embeds ChatGPT in Word, requires M365 administrator approval and uses the applicable model/token allowance." }, { "id": "glean:glean:teams-app", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/platform/embedded-integrations/glean-in-teams/glean-in-microsoft-teams--admin-guide", "title": "Glean in Microsoft Teams: Admin guide", "locator": "Installation prerequisites and deployment", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The Microsoft Teams app requires tenant admin setup and consent." }, { "id": "chatgpt:oa-word-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001526-chatgpt-for-word", "title": "ChatGPT for Word", "locator": "Availability; writing; skills; plugin and history limitations", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The native Word add-in drafts/revises text, but plugins are unsupported and regular ChatGPT memory/skills/history do not carry over." }, { "id": "chatgpt:chatgpt:images-editing-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/11084440-im", "title": "Images in ChatGPT", "locator": "Overview, Availability and Edit your image; public web-reader representation SHA256 44b31a6adea07ee1fbba7c7f8094c14b2d08b85d14db6ac37f0732f9ad291979", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "The official guide documents editing uploaded or generated images. Images are available on all tiers; Images with thinking is currently Plus/Pro/Business, with Enterprise/Edu described as coming later." }, { "id": "chatgpt:oa-enterprise-models-r2-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/11165333-chatgpt-enterprise-and-edu-models-and-limits", "title": "ChatGPT Enterprise and Edu models and limits", "locator": "Enterprise Chat rollout; Work/Codex distinction; model picker; tools; public web-reader representation retrieved 2026-10-26, representation SHA256 da70d2c757d5cb302998f802acc290c8a1a4f26b86a8ab34ff9a83627f9ac7fd", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Enterprise Chat names GPT6 powered by Sol and Pro/Astra, while Work has separate model options and workspace/role controls." }, { "id": "chatgpt:oa-services-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://openai.com/policies/services-agreement/", "title": "OpenAI Services Agreement", "locator": "Sections 3-7; 16.3; definitions of contracting party, governing laws and venue; public web-reader representation retrieved 2026-10-26, representation SHA256 0233863b855363cf290708260721bf7d470cd68b01718c219c441018b00e846e", "sourceDate": "2025-12-01", "retrievedAt": "2026-10-26", "finding": "The business contract protects customer content, assigns output rights, limits service use and defines Irish contracting/law for EEA/Swiss customers." }, { "id": "glean:glean:images", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/user-guide/assistant/image-generation", "title": "Image Generation in Glean", "locator": "Model choice; editing; admin controls", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Glean generates and edits images using enabled image models, independently of the text model." }, { "id": "glean:glean:terms", "productId": "glean", "kind": "documented", "url": "https://www.glean.com/legal/terms", "title": "Glean Terms of Service v5Jun2026", "locator": "Sections 1, 2, 5, 12 and 13", "sourceDate": "2026-06-05", "retrievedAt": "2026-10-21", "finding": "The contract defines customer-cloud hosting, restricted proprietary access, order-specific fees, termination deletion and New York governing law." }, { "id": "glean:glean:ai-addendum", "productId": "glean", "kind": "documented", "url": "https://www.glean.com/legal/ai-addendum", "title": "Glean AI Addendum v5Jun2026", "locator": "Sections 3 and 4", "sourceDate": "2026-06-05", "retrievedAt": "2026-10-21", "finding": "No-training commitments and Glean-key zero-day retention have legal and trust-and-safety exceptions; Customer Key responsibilities remain with the customer." }, { "id": "chatgpt:oa-voice", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001274-chatgpt-voice", "title": "ChatGPT Voice", "locator": "Business/Enterprise availability; limits; data controls", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Eligible workspaces have Voice, with Business seat-dependent allowances and separate Enterprise credit/token billing and audio retention." }, { "id": "chatgpt:chatgpt:mobile-read-aloud-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8142208-chatgpt-ios-and-android-app-faq", "title": "ChatGPT mobile response actions", "locator": "How do I select text or use response actions on Android?; public web-reader representation SHA256 5a659925d335100a37be401edb3f15327e8a679e3670bd3e945c97b20ca6ca4d", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Supported mobile response actions can include Read aloud; availability varies by message. This is distinct from a live Voice session and does not establish Swiss German recognition." }, { "id": "chatgpt:oa-analysis-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8437071-data-analysis-with-chatgpt", "title": "Data analysis with ChatGPT", "locator": "Python/Jupyter execution and chart types", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Data analysis documents code execution and static/interactive visualizations; Enterprise model inventory establishes the scoped plan entitlement." }, { "id": "glean:glean:team-chat", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/user-guide/assistant/team-chat", "title": "Team chat", "locator": "How permissions work; behavior and limits", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Beta shared Editor chats run each request as its author but expose already-generated answers to all participants." }, { "id": "chatgpt:oa-language", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8357869-how-to-change-your-language-setting-in-chatgpt", "title": "How to change your language setting in ChatGPT", "locator": "Browser/mobile language setting; supported list", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "ChatGPT documents German, French and Italian UI settings alongside other supported languages." }, { "id": "chatgpt:oa-trust", "productId": "chatgpt", "kind": "vendor-claimed", "url": "https://trust.openai.com/", "title": "OpenAI Trust Portal", "locator": "Compliance; documents; ChatGPT security features", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The portal claims ISO and SOC coverage and lists reports, EKM, penetration testing and a VPAT, without establishing certificate validity in this pass." }, { "id": "glean:glean:accessibility", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/user-guide/about/accessibility", "title": "Accessibility Statement", "locator": "Conformance status", "sourceDate": "2026-09-25", "retrievedAt": "2026-10-21", "finding": "Glean says a VPAT 2.5 ACR covering WCAG 2.0, 2.1 and 2.2 A/AA is available through its trust center." }, { "id": "chatgpt:oa-business-sso", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/11489188-setting-up-single-sign-on-sso-for-chatgpt-business", "title": "Setting up single sign-on for ChatGPT Business", "locator": "Supported protocols; plan limits; automatic account creation", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Business supports SAML/OIDC and verified domains but standalone Business excludes SCIM and synchronized groups." }, { "id": "chatgpt:chatgpt:native-mfa-enforcement-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/7967234-managing-multi-factor-authentication-mfa", "title": "Managing multi-factor authentication", "locator": "Can admins enforce MFA for a workspace or organization?; public web-reader representation SHA256 c263aa5ec4b4533980634f9fc563829448056ddfb38d44108adfc1f2af92555e", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Individuals can configure MFA, but the guide explicitly says administrators cannot currently enforce MFA at the ChatGPT workspace or API organization level. Identity-provider policy is a separate control." }, { "id": "glean:glean:sso", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/identity/sso/about", "title": "About Glean SSO", "locator": "Mandatory SSO; identity providers; access controls", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "SSO is mandatory through OIDC or SAML; identity-provider policies enforce authentication conditions." }, { "id": "chatgpt:oa-billing", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8792536-managing-billing-and-seats-in-chatgpt-business", "title": "Managing billing and seats in ChatGPT Business", "locator": "Seat types; minimum; billing changes", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Business lists USD 20/25 Standard and USD 100/125 Premium annual/monthly equivalents, at least two seats, and next-cycle reductions." }, { "id": "chatgpt:oa-members", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8266401-managing-members-workspace-roles-and-seats-in-chatgpt-enterprise-and-edu", "title": "Managing members, workspace roles, and seats in ChatGPT Enterprise and Edu", "locator": "Built-in roles; seat types; invitations", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Enterprise/Edu distinguish member, analytics viewer, admin and owner; Enterprise can delegate group management and assign seat types." }, { "id": "chatgpt:oa-leavers", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8266418-data-retention-when-a-member-is-removed-from-a-workspace", "title": "Data retention when a member is removed from a workspace", "locator": "Enterprise/Edu versus Business; ownership reassignment", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Removal revokes access immediately, follows Enterprise retention policies, preserves Business data indefinitely, and reassigns projects/GPT ownership without exposing private conversations." }, { "id": "chatgpt:oa-services", "productId": "chatgpt", "kind": "documented", "url": "https://openai.com/policies/services-agreement/", "title": "OpenAI Services Agreement", "locator": "Sections 3-7; 16.3; definitions of contracting party, governing laws and venue", "sourceDate": "2025-12-01", "retrievedAt": "2026-10-21", "finding": "The business contract protects customer content, assigns output rights, limits service use and defines Irish contracting/law for EEA/Swiss customers." }, { "id": "glean:glean:users", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/identity/roles/manage-users", "title": "Managing Users", "locator": "Member permissions; sign out all sessions", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Admins assign roles and feature permissions and can revoke user sessions." }, { "id": "chatgpt:chatgpt:enterprise-analytics-export-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/10875114-workspace-analytics-for-chatgpt-enterprise-and-edu", "title": "Workspace analytics for Enterprise and Edu", "locator": "Export a report by user, Export GPT or project usage, User surveys, Task insights; public web-reader representation SHA256 6aeca6e22f4c2c5cfa4d623934a911693c329ba68f2b3af43c1527c662a89bfb", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Enterprise/Edu supports CSV reports by user and GPT/project usage, with separate survey/benchmark exports. Task insights aggregate work categories and can be disabled; survey export identifiers depend on a setting. Ordinary user reports remain identifiable." }, { "id": "glean:glean:insights", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/insights/overview", "title": "Insights overview", "locator": "Metrics; department filters; CSV; privacy", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Adoption metrics and per-person activity are available; small departments are grouped and CSV export is documented." }, { "id": "glean:glean:events", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/gce-logs/data-dictionary", "title": "Glean Customer Event log overview", "locator": "CHAT events; unified export stream", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Customer Event logs include chats and responses separately from administrative logs and export as an unfiltered stream." }, { "id": "chatgpt:oa-business-faq-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8542115-chatgpt-business-general-faq", "title": "ChatGPT Business general FAQ", "locator": "Private chats; self-service export; roles", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Business members retain private histories by default and self-service workspace data export is unavailable; this does not define every conditional admin access route." }, { "id": "chatgpt:oa-business-privacy-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8798634-managing-data-sharing-and-privacy-in-chatgpt-business", "title": "Managing data, sharing, and privacy in ChatGPT Business", "locator": "Admin visibility and usage analytics; collaboration; export", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Usage/spend analytics does not automatically grant private-chat transcript access; member self-export through Settings is unavailable." }, { "id": "chatgpt:oa-compliance-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/9261474-openai-compliance-platform-for-enterprise-and-edu-customers", "title": "OpenAI Compliance Platform for Enterprise and Edu", "locator": "Eligibility; owner-granted content permissions; retention", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Enterprise/Edu Compliance Platform separates owner-granted conversation access from delegated log categories and documents30-day log availability." }, { "id": "chatgpt:oa-business-owner-export-r3", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8798634-managing-data-sharing-and-privacy-in-chatgpt-business", "title": "Managing data, sharing, and privacy in ChatGPT Business", "locator": "Can I export my data from a Business workspace? — member restriction and conditional owner export steps", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Business members lack Settings self-export. Owners can export an individual member through the workspace Members menu when the option is available; bulk coverage, precise eligibility, format and completeness are unspecified." }, { "id": "glean:glean:audit", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/management/audit-logs/admin-audit-logs", "title": "Audit Logs", "locator": "Coverage; export; default retention", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Admin configuration logs have CSV export and 30-day default retention; ongoing delivery needs account-team configuration." }, { "id": "glean:glean:history", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/assistant/configuration/chat-history", "title": "Chat History", "locator": "Retention choices; Customer Event logs", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Admins choose Off or 30/90/180/365-day conversation retention, independently of Customer Event logging." }, { "id": "chatgpt:oa-compliance", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/9261474-openai-compliance-platform-for-enterprise-and-edu-customers", "title": "OpenAI Compliance Platform for Enterprise and Edu customers", "locator": "Access; immutable logs; retention; migration; partner integrations", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Enterprise/Edu compliance supports immutable event logs, state queries and SIEM/eDiscovery/DLP integrations, with a 30-day log access window." }, { "id": "glean:glean:pii", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/protect/ai-security/sensitive-content-user-prompt", "title": "Sensitive content in user prompt", "locator": "Prerequisites; regex templates; enforcement", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Configured prompt-only regex policies can flag or block credentials, PII, IBANs and government IDs; built-in patterns start disabled." }, { "id": "glean:glean:protect", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/protect/overview", "title": "About Glean Protect and Protect+", "locator": "Capability comparison; AI security add-on", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Protect+ adds recurring sensitive-content scanning and AI security guardrails to baseline Protect." }, { "id": "glean:glean:subprocessors", "productId": "glean", "kind": "documented", "url": "https://www.glean.com/legal/subprocessors", "title": "Glean Subprocessors", "locator": "Provider table; affiliate remote support", "sourceDate": "2026-07-28", "retrievedAt": "2026-10-21", "finding": "The list names US providers and an Indian affiliate for remote support, security and debugging." }, { "id": "glean:glean:org-instructions", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/assistant/configuration/custom-instructions", "title": "Configure custom instructions", "locator": "Five custom instructions", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Admins can configure up to five enterprise instructions for Assistant." }, { "id": "chatgpt:oa-privacy", "productId": "chatgpt", "kind": "vendor-claimed", "url": "https://openai.com/enterprise-privacy/", "title": "Enterprise privacy at OpenAI", "locator": "Security; service-specific human access; Business FAQ", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "OpenAI describes AES-256/TLS protections and limited authorized staff access, with plan-specific privacy and administrative visibility." }, { "id": "glean:glean:regions", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/get-started/prepare/self-hosted-deployment/gcp/supported-gcp-regions", "title": "Supported GCP regions", "locator": "Preferred regions; EMEA", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The GCP region list includes Netherlands, Belgium, Frankfurt and other regions, subject to required services." }, { "id": "glean:glean:sla", "productId": "glean", "kind": "documented", "url": "https://www.glean.com/legal/sla", "title": "Glean Customer Support SLA v6Mar2026", "locator": "Sections 2, 4, 7 and 8", "sourceDate": "2026-03-06", "retrievedAt": "2026-10-21", "finding": "Standard and paid Premium support differ; only Premium includes 99.9% monthly uptime and 10% or 20% service credits." }, { "id": "chatgpt:oa-subprocessors", "productId": "chatgpt", "kind": "documented", "url": "https://openai.com/policies/sub-processor-list/", "title": "OpenAI Sub-processor list", "locator": "Third-party processors; processing countries; notice subscription", "sourceDate": "2026-10-14", "retrievedAt": "2026-10-21", "finding": "The dated list names multiple cloud and service processors with product and country scope." }, { "id": "chatgpt:oa-dpa", "productId": "chatgpt", "kind": "documented", "url": "https://openai.com/policies/data-processing-addendum/", "title": "OpenAI Data Processing Addendum", "locator": "Definitions; 2.9; 2.11; 4.1", "sourceDate": "2025-12-01", "retrievedAt": "2026-10-21", "finding": "The DPA covers EEA/Swiss data, subprocessor notifications/objections, international transfers and return/deletion at customer instruction." }, { "id": "chatgpt:oa-managed-access-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20001067-data-access-for-your-managed-chatgpt-account", "title": "Data access for your managed ChatGPT account", "locator": "Conditional admin access; configuration; Enterprise sensitive permissions", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Managed-account administrators may access/export/retain/delete content where configuration and law allow; an Enterprise admin role alone does not grant sensitive compliance access." }, { "id": "chatgpt:oa-privacy-r2", "productId": "chatgpt", "kind": "vendor-claimed", "url": "https://openai.com/enterprise-privacy/", "title": "Enterprise privacy at OpenAI", "locator": "Business FAQ: organizational access and retention; Enterprise FAQ", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The privacy page describes Business administrator access/export/deletion and retention control broadly, without documenting a concrete Business export route or settings workflow." }, { "id": "chatgpt:oa-retention-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8983778-chat-and-file-retention-in-chatgpt", "title": "Chat and file retention in ChatGPT", "locator": "Chats; Library/project/GPT files; deletion; Enterprise backups", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Saved chats and files have separate deletion/policy rules, generally30-day backend deletion with legal/security exceptions and Enterprise backup caveats." }, { "id": "chatgpt:oa-leavers-r2", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8266418-data-retention-when-a-member-is-removed-from-a-workspace", "title": "Data retention when a member is removed from a workspace", "locator": "Plan-specific retention; ownership versus conversations", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Business leaver content remains indefinite while Enterprise/Edu follow configured retention; project/GPT ownership reassignment does not expose the former member's private conversations." }, { "id": "glean:glean:dpa", "productId": "glean", "kind": "documented", "url": "https://www.glean.com/legal/dpa", "title": "Glean Data Processing Addendum v6Mar2026", "locator": "Sections 1, 7, 9 and 10; SCC annexes", "sourceDate": "2026-03-06", "retrievedAt": "2026-10-21", "finding": "The DPA covers applicable Swiss and EU law, termination erasure, SCCs and 30-day subprocessor notice." }, { "id": "chatgpt:chatgpt:government-transparency-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://openai.com/trust-and-transparency/", "title": "OpenAI trust and transparency", "locator": "Government requests for user data, Our policy link and semiannual reports; public web-reader representation SHA256 93bafff710834085a0d51dde71f2f1bd3bfe6e7dc86dcb4fd45cea5938355140", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "The public page links OpenAI’s Government User Data Request Policy and semiannual request/disclosure reports, currently including January–June 2026. Existence of a policy is distinct from immunity from government access." }, { "id": "chatgpt:oa-subprocessors-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://openai.com/policies/sub-processor-list/", "title": "OpenAI Sub-processor list", "locator": "Third-party processors; processing countries; notice subscription; public web-reader representation retrieved 2026-10-26, representation SHA256 a7d96e1cb585412fcc51ac92669fa0f3b2529082622dfe7f32298849b672f6da", "sourceDate": "2026-10-14", "retrievedAt": "2026-10-26", "finding": "The dated list names multiple cloud and service processors with product and country scope." }, { "id": "chatgpt:oa-dpa-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://openai.com/policies/data-processing-addendum/", "title": "OpenAI Data Processing Addendum", "locator": "Definitions; 2.9; 2.11; 4.1; public web-reader representation retrieved 2026-10-26, representation SHA256 11aa41f80669f6238d4e298e39f15fb7530b480effb79ea23111d8f9186adc55", "sourceDate": "2025-12-01", "retrievedAt": "2026-10-26", "finding": "The DPA covers EEA/Swiss data, subprocessor notifications/objections, international transfers and return/deletion at customer instruction." }, { "id": "chatgpt:chatgpt:eu-ai-act-resources-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/12141645-eu-ai-act-openai-resources-and-customer-guidance", "title": "EU AI Act resources and customer guidance", "locator": "OpenAI approach, prohibited practices, governance/provenance resources and model-documentation contact route; public web-reader representation SHA256 cfd90ddfaf879898942c3866d9e555258e38f6268652c64ded7a2d714c1552ed", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "OpenAI publishes a customer AI Act resource page linking its governance framework, Codes of Practice approach and provenance guidance. A dedicated form is available for relevant model-documentation requests; no request was made and no product compliance verdict is inferred." }, { "id": "glean:glean:r3-legal-index", "productId": "glean", "kind": "documented", "url": "https://www.glean.com/legal", "title": "Glean legal", "locator": "Glean Customer Agreements and Policies", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The index links both Business Associate Agreement forms, the Technical Services Addendum and named Outcomes Packages; inclusion and pricing depend on the applicable contract." }, { "id": "glean:glean:security-page", "productId": "glean", "kind": "vendor-claimed", "url": "https://www.glean.com/platform/security", "title": "Glean Protect security page", "locator": "Enterprise security and compliance badges", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Glean claims SOC 2 Type II, ISO 27001 and ISO 42001; no issuer-scoped certificate was retrieved." }, { "id": "chatgpt:oa-ekm", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/20000943", "title": "OpenAI Enterprise Key Management Overview", "locator": "Eligibility; external KMS; unsupported features", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "EKM for eligible Enterprise/Edu workspaces uses customer-controlled AWS/GCP/Azure master keys with an account representative." }, { "id": "chatgpt:oa-ip", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/12111596-ip-allowlisting-for-chatgpt", "title": "IP allowlisting for ChatGPT", "locator": "Eligibility; enforcement; Compliance API", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Enterprise/Edu IP policies block user requests outside allowed addresses and use a separate Compliance API allowlist." }, { "id": "glean:glean:r4-aws-cmk-faq", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/security/cloud-prem/aws/faq", "title": "Glean customer-hosted AWS FAQ", "locator": "Are customer managed keys supported?", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "Customer-managed CMKs are supported for AWS, although the FAQ recommends default AWS-managed KMS keys and documents SCP-based emergency controls." }, { "id": "glean:glean:r4-aws-key-control", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/security/cloud-prem/aws/account-access-and-deployment-model", "title": "Glean AWS account access and deployment model", "locator": "Customer controls", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "The customer-hosted AWS deployment guide says customers own and control KMS customer-managed keys used for data at rest. This does not establish key control for Glean Hosted or GCP." }, { "id": "glean:glean:dpa-confidentiality", "productId": "glean", "kind": "documented", "url": "https://www.glean.com/legal/dpa", "title": "Glean DPA", "locator": "Section4 authorized personnel confidentiality; section9 subprocessor written agreement and necessary access", "sourceDate": "2026-03-06", "retrievedAt": "2026-10-21", "finding": "General DPA confidentiality binds authorized personnel and no-less-protective subprocessor agreements; no specific §203/Art321 undertaking was retrieved." }, { "id": "glean:glean:flex-price", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/glean-enterprise-flex-pricing", "title": "Glean Enterprise Flex", "locator": "Enterprise Flex seats; FlexCredits; rate card", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Enterprise Flex pools credits and separately meters advanced features and premium models; learned-memory billing starts November 7, 2026 for the stated scope." }, { "id": "chatgpt:fx-20261020", "productId": "chatgpt", "kind": "documented", "url": "https://www.ecb.europa.eu/stats/eurofxref/eurofxref-hist.xml", "title": "ECB euro reference historical rates", "locator": "Cube time=2026-10-20; USD and CHF", "sourceDate": "2026-10-20", "retrievedAt": "2026-10-21", "finding": "Directly retrieved ECB XML gives EUR 1 = USD 1.1215 = CHF 0.9237." }, { "id": "glean:glean:fx-ecb", "productId": "glean", "kind": "documented", "url": "https://www.ecb.europa.eu/stats/eurofxref/eurofxref-hist.xml", "title": "ECB historical euro reference rates", "locator": "Cube time=2026-10-20, USD and CHF", "sourceDate": "2026-10-20", "retrievedAt": "2026-10-21", "finding": "The 2026-10-20 reference is EUR 1 = USD 1.1215 = CHF 0.9237." }, { "id": "glean:glean:r2-customer-default-example", "productId": "glean", "kind": "documented", "url": "https://docs.glean.com/administration/change-default-model", "title": "Change your default model on Customer Key", "locator": "Opening note and prerequisites", "sourceDate": "2026-10-19", "retrievedAt": "2026-10-21", "finding": "Customer Key admins choose defaults; GPT5.6 Luna is expressly an example, not a fixed or recommended routine model." }, { "id": "glean:glean:r2-direct-provider-proxy", "productId": "glean", "kind": "documented", "url": "https://developers.openai.com/api/docs/pricing", "title": "OpenAI direct API pricing", "locator": "Standard short-context gpt-6-luna", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "The shared direct-provider comparison uses USD0.10 input andUSD0.50 output per1M tokens; vendor usage is not replaced by this proxy." }, { "id": "glean:glean:r2-proxy-lowest-effort", "productId": "glean", "kind": "documented", "url": "https://developers.openai.com/api/docs/models/gpt-6-luna", "title": "GPT6 Luna model documentation", "locator": "Reasoning effort", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Lowest effort none is used only for the direct-provider comparison assumption." }, { "id": "chatgpt:chatgpt:german-office-20261026", "productId": "chatgpt", "kind": "vendor-claimed", "url": "https://openai.com/index/openai-deutschland/", "title": "OpenAI Deutschland office announcement", "locator": "May 22, 2025 opening announcement and local team scope; public web-reader representation SHA256 d04d9029dd9c337a37c2ae21ffabb048a7cc4f11159ddabc87d20fe082137d5f", "sourceDate": "2025-05-22", "retrievedAt": "2026-10-26", "finding": "The dated first-party announcement states that OpenAI opened its first German office in Munich with a local team. It does not specify guaranteed DE/FR/IT support, a Swiss entity or contract-specific SLA." }, { "id": "chatgpt:oa-business-faq-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8542115-chatgpt-business-general-faq", "title": "ChatGPT Business: General FAQ", "locator": "Prices; seat cap; export; privacy; public web-reader representation retrieved 2026-10-26, representation SHA256 ffd176f38adcc4e1658f36e899249404fb7036503d3f42d042bfca83f10b0d50", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "The FAQ lists current seat prices, a 200-paid-seat cap for new subscriptions since August 24 2026, and unavailable self-service Business export." }, { "id": "chatgpt:oa-status-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://status.openai.com/", "title": "OpenAI Status", "locator": "System components and incident updates; retrieved without credentials with Python3 requests, HTTP 200, body SHA256 1f749d023fe07ab5992f9b3666fbcb15a5578978c14ddda682cf228310aac396 on 2026-10-26", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "The public status page separates ChatGPT, Work, compliance, search, uploads, voice and app components and links incident updates." }, { "id": "chatgpt:chatgpt:review-fix-support-channel-20261026", "productId": "chatgpt", "kind": "documented", "url": "https://help.openai.com/en/articles/8542115-chatgpt-business-general-faq", "title": "Business FAQ: credit-usage support route", "locator": "Does zero workspace credit usage mean no one has used ChatGPT or Codex?; public web-reader representation retrieved 2026-10-26, SHA256 6f1e8ec919c352fec861fb80ad95bbf94efd6f1c73199357b5f01ff3d43d62f3", "sourceDate": null, "retrievedAt": "2026-10-26", "finding": "For workspace credit-usage discrepancies, the Business FAQ directs users to OpenAI Support. It does not itself establish a general Enterprise account-team support entitlement." }, { "id": "chatgpt:oa-academy", "productId": "chatgpt", "kind": "vendor-claimed", "url": "https://academy.openai.com/", "title": "OpenAI Academy", "locator": "Learning paths; live and on-demand events", "sourceDate": null, "retrievedAt": "2026-10-21", "finding": "Academy offers worker, builder and adoption-leader learning resources with public events." } ] }